Brunswick Vector scoring system Troubleshooting guide

Contents

Introduction ........................................................................................ 3

Troubleshooting Techniques ............................................................. 4

Preparation .................................................................................... 4

Knowledge: .................................................................................... 4

Tools: ............................................................................................. 5

Spare Parts: ................................................................................... 5

Backups: ........................................................................................ 5

Troubleshooting Steps ....................................................................... 6

Step 1: Identify the Specific Symptoms: .......................................... 6

Step 2: Make a List of Potential Causes of the Symptom. ............... 6

Step 3: Prioritize Your List ............................................................. 6

Step 4: Eliminate Potential Causes ................................................... 6

Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem .......... 7

Additional Tips ............................................................................... 7

Scoring Issues .................................................................................... 8

Circuit Description: ......................................................................... 8

Mis-scoring On One Lane (Non GS-Pinsetters) ............................ 10

Mis-scoring On Both Lanes (Non GS-Pinsetters) .......................... 11

Mis-scoring On Multiple Lanes (Non GS-Pinsetters) ..................... 12

No Scoring On One Lane (Non GS-Pinsetters) ............................ 13

No Scoring On Both Lanes (Non GS-Pinsetters) .......................... 14

No Scores For Multiple Lanes (Non GS-Pinsetters) ..................... 15

No Scoring on One Lane or Lane Pairs (GS-Pinsetters) ................ 16

CRT Overhead Monitor Issues ...................................................... 17

Circuit Description: ....................................................................... 17

One Scorer Overhead Will Not Turn On ....................................... 19

Troubleshooting

1

2

Troubleshooting

Both Scorer Overhead Monitors Will Not Turn On ....................... 20

The Video on One Scorer Overhead Monitor is Bad ..................... 21

The TV Picture on One or Multiple Scorer Overhead

Monitors is Bad ............................................................................ 22

TV-Only Monitors Will Not Turn On ............................................ 23

Lower LCD Display Issues ............................................................. 24


Lower Flatscreen Video Routing ................................................................ 2 4

The Picture On LCD Flatscreen is Bad ......................................... 26

LCD Flatscreens Will Not Turn On ............................................... 27

Console Input Problems .................................................................. 28


No Keyboard Input ...................................................................... 29

No Touchscreen Input .................................................................. 30

Audio Problems ................................................................................ 31


Intercom and VCR Will Not Work ............................................... 32

Intercom Will Not Work on Any Lane ........................................... 33

Desk Communication Issues .......................................................... 34


Cannot Communicate to One Scorer Computer ............................ 35

No Communication to Any Scorer Computer ................................ 36

Pinsetter Problems .......................................................................... 37


The Pinsetter for Multiple Lane will Not Turn On

(Non-GS Pinsetter) ...................................................................... 41

The Pinsetter for One Lane Will Not Turn On (All Pinsetter) .......... 42

Introduction

The purpose of this troubleshooting guide is to provide fast solutions to problems that a bowling center may experience and give you techniques that you can use to resolve problems not specifically addressed in this guide. Using this guide prior to contacting Brunswick’s Customer Response Center will not only speed your troubleshooting efforts, but will give Brunswick’s technicians valuable information should calling the Response Center be necessary.

This guide contains flowcharts to help the mechanic quickly solve common problems that may be encountered. It is assumed that the troubleshooter is familiar with the components and terminology used in the Vector system and the basic operation of a multimeter and cable testers. For additional information about these topics, consult the Vector Scorer Service Manual (57-900621-000) or the instruction manual that was sent with the multimeter or tester.

Troubleshooting

3

Troubleshooting Techniques

Troubleshooting the computers and electronics that make up a scoring system can be a challenging task. The symptoms exhibited by a problem may be a caused by hardware issues such as faulty cabling, damaged circuit boards, or bad connections, it can be attributed to software issues such as improper setup, faulty configuration, or a software glitch, or it can even be a onetime event that causes the problem.

To make matters worse it may be a combination of these things. Despite these seemingly endless possibilities, anyone can troubleshoot if they use a systematic approach and ask the right questions. Without a systematic approach you risk wasting valuable time and resources.

Your approach to the problem is just as important as what you do to diagnose it. The most important thing to remember is to remain calm and take your time.

It is not unusual to have your mind flooded with possible causes and solutions.

The challenge is take the time to determine which of these ideas make sense.

Keep an open mind and explore all possible causes for the problem, but make sure to follow only those possibilities that are related to the problem. If you find yourself getting tired or frustrated, take a break (if possible) and try again later.

Finally, don’t be stubborn about seeking help if you need it.

Preparation

It is inevitable that something will happen that will require troubleshooting and the setup, replacement, or repair of components in your scoring system.

Therefore it is important to prepare for that day. What good is finding the cause of a problem if you don’t have the knowledge, equipment, or parts to fix it?

Knowledge:

The more you know about your system before problems occur the easier it will be to troubleshoot. You can find specific information in the Vector Scoring

System Service manual supplied with the system (or download the most recent revision from www.brunswickbowling.com). Related information about computer hardware, software, and networking can be found on the internet or in local bookstores. Either way having the knowledge upfront can save you time later.

Attend seminars or schools related to your equipment. These can be anything from the Brunswick Vector Service School to seminars on computer hardware and troubleshooting.

Another source of information is other mechanics. Their experience may help you understand the system better and give you insight to diagnose problems faster. A few web sites dedicated to bowling center maintenance even include forums through which mechanics can communicate. One word of caution, the information obtained from these types of sources may come from an uniformed or biased person. If necessary, solicit advice from more than one person.

4

Troubleshooting

Tools:

Using the proper tools will make any job quicker and easier. Therefore, always have the proper tools on hand to correct or diagnose problems should they occur. Knowing what diagnostic tools are available and how to use them is equally important. If necessary, read the users manual that come with the tool and practice how to use it before you actually need it for troubleshooting.

Spare Parts:

Verify that you have adequate replacement parts on hand and that they are in good working order. Don’t assume that they are functional just because they are new. Get into the habit of rotating your spare circuit boards into your system on a regular schedule. That way when you go to use components from your spare parts, you can be confident that they work.

If possible, pre-configure any components that require setup. This can save valuable time when you are trying to get the system up and running.

Backups:

One of the most important (and often most valuable) parts of your system is the information stored on the computer(s). You can save time and reduce frustration if you backup (make a copy) this information. That way if a problem occurs, the solution may be as easy as restoring the computer to a time when it was functioning properly.

Troubleshooting

5

Troubleshooting Steps

Troubleshooting is not simply finding the cause of a problem and fixing it.

Troubleshooting is more properly defined as identifying the specific symptoms, listing the potential causes of the symptoms, and then eliminating these potential causes one by one. In other words troubleshooting is a process of elimination.

Step 1: Identify the Specific Symptoms:

Identifying the specific symptom can be the most difficult part of troubleshooting. Many times you need to rely on second hand information or, at the very least, information that come from an uniformed source. Many times the person providing the information will have a different perspective of the equipment than that of a mechanic or may use different terms to describe the situation. Because of this always verify and clarify what you are told. If you don’t, you might be troubleshooting problems that don’t exist.

Step 2: Make a List of Potential Causes of the Symptom.

Once you have identified the symptom(s), use your manual, experience, and any other source of information to make a list of things that may have anything, whatsoever, to do with the symptom. Put it on your list even if it may not be a likely culprit.

Step 3: Prioritize Your List

Reorder the list. Put items that are most likely causes at the top and work your way down to the least likely. During this step you should ask questions such as

“Has anything changed recently”, “Has someone worked on the system”, “Has software been updated or re-configured”, “Is this and easy or hard thing to check”. The answers to these types of questions can influence the position of the items on the list.

Step 4: Eliminate Potential Causes

Try to eliminate the first item on your list. Depending on the item, this can be done by swapping components or cables connections, altering configurations, taking voltage measurement, or by simply observation. Whatever you can safely do eliminate the item as a cause is acceptable. Be as creative as necessary but remember that you don’t want to do anything that might damage the system or that you can’t undo. IF YOU ARE UNSURE ABOUT

SOMETHING: DON’T DO IT. Also remember to properly configure any component that you swap or replace (if required). If the prior steps were done properly, you will eventually get to an item that cannot be eliminated as the cause.

6

Troubleshooting

Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem

If after following steps 1 -4 you still have not solved your problem, you need to start again. Verify each step to ensure that good decisions have been made.

Talk to others that are knowledgeable about your system. Many times just talking with someone will give you a fresh perspective on things and may give you ideas that weren’t considered the first time around.

Additional Tips

Cycling power (powering the unit off, then on) or re-seating a connector or circuit board corrects most problems.

Always verify that a replacement component is actually defective by installing it in another unit.

The simplest solution is normally the correct one and the one most often overlooked.

Troubleshooting

7

Scoring Issues

Circuit Description:

Scoring for a non-GS pinsetter involves using a camera to take a picture of the pins, analyzing the picture, and calculating the score based on user specified settings. The scoring for a lane begins when the ball passes through the ball detector beam. If the contacts of sweep/rack switch mounted on the pinsetter are “Open”, the Distribution PCB located behind the camera accepts the ball detect signal and begin the scoring process. Refer to figure titled Non - GS

Pinsetter Circuit Description.

Non - GS Pinsetter Circuit Description

8

Troubleshooting

Once the picture is “taken” it is sent to the Video3 PCB where it is analyzed and compared to the calibration parameters set on the Pin Setting Screen.

Typical causes of scoring errors are:

External Influences

1.

Pin Condition

2.

Excessive reflections in pit area.

3.

Improper lighting.

Hardware

1.

Camera

2.

Distribution PCB

3.

Video3 PCB

4.

Primary Patch Panel

5.

Cabling

6.

Ball Detectors

7.

Sweep/Rake switch on pinsetter.

Setup

1.

Pin calibration on the Pin Setting Screen

2.

Time Delay settings on the Pinsettings Page

3.

Video3 Contrast adjustment

4.

Sweep/Rake switch actuator position.

For all GS-Series pinsetters scores are generated in the pinsetter’s electrical box.

Nexgen and later Consolidated electronics connected to the Scorer Computer through an RS-232 converter box. Earlier Consolidated electronics and

Universal electronic systems connect to the Scorer Computer via a GScontroller. Typically, if scoring errors occur for a GS-pinsetter, the problem is in the pinholder(s) of the machine or an adjustment to the setting table such as the stroke limiter or table level. Fail to score situations may be attributed to one of the interface boxes, the electronics of the machine, or to the Video3 PCB.

Troubleshooting

9

Mis-scoring On One Lane (Non - GS Pinsetters)

Start Here

Check for proper operation of the pinsetter

Verify the night bowling setting is set correctly

Check the Fast ball/

Slow ball Trigg and

Speed limit settings

Is the mis-score by

1 or 2 pins only?

NO

Verify the pin calibrations on the

Pin Setting screen are correct

YES

Check the condition of the pins for the lane

Check for shiny or oily spots on the pin curtain

Check the Delay and Level Settings on the Pin Settings screen

Check for irregular bends in the pin curtain

Check the ball detector For adjacent lanes

Check the ball detector alignment.

NO

Does the Ball

Detector indicate when the ball detect beam is blocked?

YES

Check the

Sweep/Rake switch for proper operation

Replace ball detector

10

Troubleshooting

Replace/Swap the pin camera

Mis-scoring On Both Lanes (Non - GS Pinsetters)

Start Here

Check for proper operation of each pinsetter



Slow ball Trigg and


Has any maintenance been performed on the pinsetters?

NO



YES

Check the





Check the ball detector for adjacent lanes

Check the ball detectors alignment and mounting bracket.

NO

Do the Ball

Detectors indicate when the beam is blocked?

YES

Check the


Replace ball detector Replace/Swap the pin camera

Troubleshooting

11

Mis-scoring On Multiple Lanes (Non - GS Pinsetters)

Start Here




Slow ball Trigg and



NO



YES

Check the



Do the pins appear too bright on the Pin

Settings screen?

YES


Adjust the contrast control on the Video3

PCB

NO


Check the cabling from the Scorer

Computer to pin cameras.

12

Troubleshooting

Replace/Swap the main Video3 PCB

No Scoring On One Lane (Non - GS Pinsetters)

Start Here


Check the

Sweep/Rake switches for proper operation


NO



Does the Ball


YES


Computer to

Distribution PCB

Check Ribbon cables from the main Video3 PCB to the Primary

Patch Panel

Replace/Swap the

Primary Patch

Panel

Replace/Swap the Distribution

PCB

Reseat / replace the main Video3

PCB

Troubleshooting

13

No Scoring On Both Lanes (Non - GS Pinsetters)

Start Here


Check the



NO



Does the Ball


YES


Computer to

Distribution PCB


Patch Panel

Replace/Swap the

Primary Patch

Panel

Replace/Swap the Distribution

PCB

Reseat / replace the main Video3

PCB

14

Troubleshooting

No Scores for Multiple Lanes (Non - GS Pinsetters)

Start Here



NO


Computer to pin cameras.

YES

Check the



Patch Panel

Replace/Swap the main Video3 PCB

Replace/Swap the

Primary Patch

Panel

Troubleshooting

15

No Scoring on One Lane or Lane Pair (GS Pinsetters)

Start Here

Is the pinsetter is

10-pin mode?

YES

Put the pinsetter into Frameworx mode

NO

Does the installation have a GS Controller installed?

YES

Does the GS

Controller

Have Power?

NO

YES

NO

Check the

RS-232

Cable Bet ween the

Scorer Computer and the Pinset ter

Cycle power to the GS

Controller

Cycle Power to the Pinsetter

Electrical Box

Reseat the

Video3 PCB

Reboot the

Scorer

Computer

Check the Fuses in the

GS

Controllers power transformer

Replace the CPU

PCB In the

Pinsetter

Electrical Box

Check the wiring from the transformer to the

GS controller

16

Troubleshooting

CRT Overhead Monitor Issues


Overhead video for the Vector system can be divided into two types; scorer video and Global Video.

The scorer video is created in the Scorer Computer by the main Video3 PCB.

and is sent to the overhead through the Primary Patch Panel.

NOTE:

A second Video3 is installed in the Scorer Computer if lower LCD screens are installed.

Inside the overhead monitor the Video Interface PCB “senses” the presence of the video and energizes a 12VDC relay - turning on the monitor. It also adapts the video signal so that it can be used by the Video Processor PCB.

Global Video originates as a composite signal from a VCR or other video source. An Audio/Video box located at the control desk converts the composite signal to an RGBS format. Two Global Video Cables are routed from the Audio/Video box to the middle of the bowling center where they each begin a daisy chain to the rest of the monitors. Refer to figure titled Overhead

Video Cabling.

Like the scorer video the Global Video signal is adapted by the Video Interface

PCB so that it can be used by the Video Processor PCB. A signal sent from the Scorer Computer as part of the scorer video cable, allows the Video

Interface PCB to switch the overhead between scorer video and global video.

The Video Processor PCB, also referred to as the Ceronix PCB, takes the selected video from the Video Interface PCB and uses it to control the guns and deflection coils of the tube so that the picture is displayed properly.

When troubleshooting video issues it is important to determine whether the problem is exclusive to one monitor or if the problem is on more than one.

In addition it is equally important to determine if the problem is in the monitor or if it is external. Swapping cable connections between lanes will typically identify where the problem lies.

Troubleshooting

17

Overhead Video Cabling.

( 1 ) AUDIO/VIDEO UNIT

( 4 ) SCORER COMPUTER

( 2 ) GLOBAL VIDEO CABLE

( 5 ) 27” OR 36” OVERHEADS

( 7 ) SCORESHEET VIDEO CABLES LANES ( 8 ) SCORESHEET VIDEO CABLES LANE

3 - 4 1 - 2

(10) TO 1/2 OF OVERHEADS

( 3 ) CONTROL DESK

( 6 ) TV-ONLY OVERHEADS

( 9 ) TO ADDITIONAL OVERHEADS

18

Troubleshooting

One Scorer Overhead Will Not Turn On

Start Here

Set the monitor to scorer mode

Is the monitor in T V mode or off at the control desk?

YES

NO

Cycle Power to the Scorer

Computer

Swap Video Cables at the Scorer overhead monitors for the lane pair

Swap Video

Cables at the

Scorer Computer for the lane pair

YES

Does t he problem move to t he other monitor?

NO

Check the fuses in the overhead monitor

Check the video cable for a bad connection or broken wire

NO

Does t he problem move back to t he original monitor?

Replace the

VIdeo3 PCB

YES

Reseat the

Video3 PCB

Replace the picture tube

Replace the

Video Processor

PCB

Is there 120VAC at both sides of the contacts on the relay?

YES

NO

Does the relay inside the overhead energize?

NO

YES

IS LED

D4 "On"?

YES

Check the wires to the replay for good connections

NO

Is LED

D18 "On"

YES

Check the cables from the top of the monitor to the

Video Interface

PCB

NO

Replace the

Transformer

Replace the relay

Replace the

Video Interface

PCB

Troubleshooting

19

Both Scorer Overhead Monitors Will Not Turn On

Start Here

Set the monitor to scorer mode

YES

Is t he monit or in T V mode or off at t he cont rol desk?

NO


Check the input voltage setup for each monitor

Reseat the

Video3 PCB

Cycle Power to the Scorer

Computer

Swap/Replace the Video3 PCB

Check the video cables to each overhead

20

Troubleshooting

The Video On One Scorer Overhead Monitor Is Bad

Start Here

Swap the video cables at the top of the overheads

Swap the video cables at the

Scorer

Computers

YES

Check the video cable

NO

Does t he problem move back t o t he original monit or?

Does t he problem move t o t he ot her monit or?

NO

Is the problem with focus, screen brightness or image position

YES

YES

Adjust t he screen using t he cont rols locat ed on t he Video

Processor PCB and t he Adjust ment P CB

Reseat the

Video3 PCB

Replace the

Video Processor

PCB

NO

Check the wires from the Video

Interface to the

Video Processor

Check the wires to the Video

Interface for good connections

Check the video connections at the top of the overhead

Swap/Replace the Video3 PCB


Troubleshooting

21

The TV Picture On One Or Multiple Monitors is Bad

Start Here

Does the

Problem effect only on m onitor?

NO

YES

Is the problem with focus, image position or brightness?

YES

Adjust t he screen using t he cont rols on t he Video Processor

PCB and t he

Adjust ment PCB

Does the problem occur with both tape and TV signals?

YES

NO

Does the problem occur with j ust the tape signal

NO

Check the input signal to from the antenna, cable or satellite receiver

YES

Is there a dark line on the or does the screen roll?

YES

Check the S1

Dip Switch setting in the

A/V box

NO

NO

Check the video cable at the top of the overhead monitor

Check t he video t erminat or in t he last overhead at each end of t he cent er

Check the global video cable connections at each monitor

Check the video connection at the prior overhead monitor

Replace the

Composite to

RGB PCB in the

A/V

Clean / replace the VCR

Replace the

Video Interface

PCB

(or TV-Only PCB)

Check t he global video cable t o t he

Video Int erface PCB

(or T V-Only PCB)

Replace the power supply for the A/V box

22

Troubleshooting

TV-Only Monitor(s) Will Not Turn On

Start Here

Verify the Com1

Connections inside the Scorer

Computer

Check the main breaker to the monitors

YES

Is the Problem with all the TV-Only

Monitors attached to the Scorer

Com puter?

NO

Verify the Lane

ID Settings for the Monitors at the control desk

Reboot the

Scorer

Computer

Check the RS-232 communication cable to the first monitor

Replace the

RS-232

Converter box

Is t he Power

LED (D11)

"on"?

NO


YES

Is the relay

LED (D17)

"on"?

NO

Verify the Lane

ID on S1 Dip switches are correct

YES

Does the relay in the overhead monitor energize?

YES

NO

Check the wires from J7 to the relay

Is there 120VAC between the

T ransformer and the relay?

YES

Replace the

Video Processor

PCB

NO

Replace the

Transformer

Check the power cable going to the monitor

Replace the

TV-Only PCB

Replace the relay


Troubleshooting

23

Lower LCD Display Issues


Scorer video for lower screens is produced by a second Video3 PCB installed in the Scorer Computer. The LCD Interface PCB converts the video so that it can be displayed by the LCD screens. The video is sent to the lower screens through the Secondary Patch Panel. The scorer video cables are exclusive to the monitor it attaches to. Refer to figures titled and

Lower Flatscreen Video

Routing and Lower Flatscreen Wiring

.

When troubleshooting lower video issues it is important to determine whether the problem is exclusive to one screen or if the problem is on more than one.

In addition it is equally important to determine if the problem is in the screen or if it is external. Swapping the video cable connections at the Scorer Computer between lanes will typically identify where the problem lies.

Lower Flatscreen Video Routing


( 4 ) FLATSCREENS

( 2 ) SCORESHEET VIDEO CABLES LANES ( 3 ) SCORESHEET VIDEO CABLES

3-4 LANES 1-2

24

Troubleshooting

Lower Flatscreen Wiring

(1) TOUCHSCREEN

(4) LCD CONSOLE CONTROL RS232/485 PCB

57-500363-400

(7) SCORER COMPUTER

(10) LEFT LANE

(2) LCD PANEL

(5) RS-232/EXCITER AUDIO

(8) VIDEO

(3) LCD VIDEO CONTROL PCB

57-301101-400

(6) POWER TRANSFORMER

(9) RIGHT LANE

Troubleshooting

25

The Picture on LCD Flatscreen(s) Is Bad

Start Here

Is the problem on one LCD?

NO

Reboot the Scorer

Computer

YES

Swap video cables at the secondary patch panel

Swap /Replace the

LCD Interface

PCB

Reseat the 2nd

Video3 PCB

Check the large

Ribbon cable attached to the

2nd Video3 PCB

Adjust the LCD display

NO

Did the problem move to the other monitor?

Check the Video

Cable to the

LCD

YES

Reboot the

Scorer

Computer

Swap /Replace the

Secondary Patch

Panel

Replace the

Video3 PCB

Check the cable to the LCD Interface

PCB

Replace the

LCD Display

Reseat the 2nd

Video3 PCB

Check the cables to the Secondary

Patch Panel

26

Troubleshooting

LCD Flatscreen(s) Will Not Turn On

Start Here

Is LEDs D12 inside the LCD "on" Or

Flashing?

NO

YES

Is the problem on only one display

NO

Is the About

25VAC ot J7 of the controller PCB?

YES

YES

Reboot the

Scorer

Computer

NO

Check power cable from the

LCD transformer

Are LEDs D12 inside the LCD

"on" Or Flashing?

YES

Reboot the

Scorer

Computer

NO

Check Power to the LCD Power

Transformer

Check the fuses in the LCD

Power

Transformer

Replace the

LCD Power

Transformer

Check the video cable to the

LCD screen

Check the communication cable to the

LCD screen

Replace the

LCD Screen(s)

Check the video cable to the

LCD screen

Check the communication cable to the

LCD screen

Troubleshooting

27

Console Input Problems


Communication to the consoles keypads or touchscreens is controlled by RS-

232 interface ports on the main Video3 PCB. The communication routed to the in Primary Patch Panel from the Video3 PCB through a small ribbon cable. Each 9-pin connector on the Primary Patch Panel provide two RS-

232 communication ports - one for each lane of a lane pair.

NOTE:

Also included as part of the 9-pin connector signals are exciter audio and power for the Keypad Interface PCBs.

The cable from the Scorer Computer routes to the odd lane console then continues to the even lane console.

Inside the console, the Keypad Interface PCB or the LCD Controller PCB communicate the bowler’s input via the RS-232 interface. Refer to figure titled Communication Cabling.

Communication Cabling


( 4 ) LEFT LANE

( 7 ) LANES 7-8

28

Troubleshooting

( 2 ) RS-232

( 5 ) RIGHT LANE

( 8 ) LANES 1-2

( 3 ) TOUCHSCREEN OR KEYPAD

( 6 ) LANES 5-6

( 9 ) LANES 3-4

No Keyboard Input

Start Here

YES

Is the problem on the left lane?

NO

Check the Cable from the Scorer

Computer to J3 of the left lane Keypad

Interface PCB

Replace the

Keypad

Interface PCB

YES



Interface PCB

Is this the problem on one lane only?

NO



Interface PCB

YES

Is the problem on only one lane or lane pair

NO

Do the

Pinsetters turn on?

YES

Reboot the

Scorer

Computer

NO

Check the Cable from the left lane Keypad

Interface PCB(J4) to J3 of right lane Keypad

Interface PCB

Reboot the

Scorer

Computer

Check the small ribbon cables between the Video3

PCB and the

Primary patch panel

Check the power cable to the Primary

Patch Panel

Reseat / Replace the Video3 PCB

Replace the

Primary Patch

Panel

Troubleshooting

29

No TouchScreen Input

Start Here

YES

Is the problem on the left lane?

NO

Check t he Cable from t he Scorer

Comput er t o J9 of t he left lane LCD

Cont roller PCB

Replace LCD

Controller PCB

YES



Cont roller PCB

Is this the problem on one lane only?

NO



Cont roller PCB

YES

Is the problem on only one lane or lane pair

NO

Do the

Pinsetters turn on?

YES

Reboot the

Scorer

Computer

Replace the

LCD Screen

Check t he cable from t he left lane LCD

Cont roller PCB(J10) t o J9 of t he left lane

LCD Cont roller PCB

Check main power to the

LCD power transformer(s)

NO

Reboot the

Scorer

Computer

Check t he small ribbon cables bet ween t he Video3

PCB and t he

Primary pat ch panel

Check the power cable to the Primary

Patch Panel

Reseat / Replace the Video3 PCB

Replace the

Primary Patch

Panel

30

Troubleshooting

Audio Problems


Three types of audio are used in the Vector System.

Sound Exciters originate at the Scorer Computer hard drive and are converted by the audio circuit on the Motherboard. It is then routed to the Keypad

Interface PCB or Touchscreen Controller PCB inside the console from the 9pin connectors of the Primary Patch Panel.

Intercom audio originates from the intercom handset box and is amplified by the Audio/Video box located at the control desk. It is sent from the Audio/

Video Box to the each Keypad Interface PCB or Touchscreen Controller PCB inside the consoles via the Global Audio Cable.

TV sound originate at a VCR or other suitable A/V source. Like the intercom audio it is amplified by the Audio/Video box and is sent to the Keypad

Interface PCB or Touchscreen Controller PCB through the Global Audio

Cable.

Once the audios are connected to the Keypad Interface PCB or Touchscreen

Controller PCB, the desired audio can be selected by the Keypad Interface

PCB or Touchscreen Controller PCB through RS-232 communication.

Refer to figure titled Audio Cabling.

Audio Cabling

( 1 ) AUDIO/VIDEO UNIT


( 7 ) LLAN/EXCITER AUDIO LANES 3-4

PAIR

( 2 ) CONTROL DESK

( 5 ) FLATSCREENS OR KEYPADS

( 8 ) GLOBAL AUDIO CABLE TO NEXT LANE

( 3 ) GLOBAL AUDIO CABLE

( 6 ) LLAN EXCITER AUDIO LANES 1-2

Troubleshooting

31

The Intercom And VCR Audio Will Not Work

Start Here

Is t he problem on all of t he lanes?

YES

NO

NO

Is t he problem on only one lane?

Cycle power to the A/V box

Verify the A/V box is configured properly for the control Desk

Disconnect the audio cable from connections

J2 on t he

LCD Cont roller P CB (or

J6 of t he Keypad Int erface

P CB) at t he first console t hat is having t he problem

Check the cable between the last working console and the first console with the problem

Disconnect the audio cables from connections

J2 on the LCD

Cont roller P CB or J6 of t he Keypad Int erface

P CB of t he first console connect ed t o t he A/V box

Does t he

Audio work for t his Console?

NO

Does t he

Audio work for t his Console?

NO

YES

YES

Reconnect the cable to

J2 (or J6) of t he T ouchscreen or Keyboard P CB

YES

Does t he Audio work for t his

Console?

Does t he audio st ill funct ion?

YES

NO

Disconnect the cable from J2 (or

J6) at the next console.

NO

YES

Check the cable connections inside the unit that does not function.

Replace the LCD

Controller PCB (Or

Keypad Interface

PCB)

Replace t he LCD

Cont roller P CB (Or

Keypad Int erface P CB) at t he first console wit h t he problem

Replace the LCD

Controller PCB (Or

Keypad Interface

PCB)

Check the cable between the last console and this console

Done

Check the cable from the A/V box to the first console

32

Troubleshooting

Replace the Audio

PCB in the A/V Box

Replace the LCD

Controller (or

Keypad Interface

PCB) in the First

Console

Replace the Audio

Terminator

The Intercom Will Not Work On Any Lane

Start Here

Use t he flowchart t it led "T he

Int ercom and VCR audio will not work

Does the VCR audio work on the Lanes?

YES

NO

Can the bowler hear y ou at the console?

Is t here more t han one handset ?

NO

YES

Cycle power to the A/V box

Reboot the

Computer to which the A/V

Box is connected

Check the

Volume Level on the Handset

Does t he ot her handset work?

YES

NO

Verify the A/V box is configured properly for the control Desk

Does t he

Int ercom work in one direct ion?

YES

NO

Check the

Cables from the handset to the

A/V Box

Verify t hat t he Handset cabling is plugged int o t he proper connect ors at t he back of t he A/V Box

Replace the

Handset

Check for a bad handset hook switch

Check t he connect ions inside t he connect or for t he Lane Audio Out at t he A/V Box

Replace the A/V

Box

Troubleshooting

33

Desk Communication Issues


Communication from the Scorer Computer to the control desk and between computers in the Vector or Vector Plus control system is controlled through ethernet 100baseTX twisted pair cabling (sometimes referred to as CAT5 cable) and ethernet switches. Refer to the figure titled Vector Ethernet

Cabling.

Vector Ethernet Cabling

( 1 ) ETHERNET SWITCH

DESK ETHERNET SWITCH

( 4 ) SCORER COMPUTER LANES 49-56


(10) SCORER COMPUTER LANES 1-8

( 2 ) 100BASE-TX CABLE TO CONTROL



(11) CONTROL DESK COMPUTERS

( 3 ) 100BASE-TX



34

Troubleshooting

Cannot Communicate To One Scorer Computer

Start Here

Reboot the

Scorer

Computer

Refer the the flowchart titled

"Scorer Computer

Will Not Boot"

Does the Scorer

Computer Boot

Properly?

YES

NO

Configure the Scorer

Computer using the

Configuration Menu

Check the Cable between the Switch and the Scorer

Computer

Replace the

Ethernet PCB in t he

Scorer Computer

Is the switch's link LED for that Scorer computer "on"

NO

Verify the

100BaseT x cable is plugged in at both ends

YES

Reseat the Ethernet

PCB in the Scorer

Computer

Connect the

100BaseT x cable to a known working port on the switch

Troubleshooting

35

Cont act Brunswick's

Cust omer Response

Cent er for assist ance

Reboot all

Scorer

Computers

No Communication To Any Scorer Computer

Start Here

Reboot the control desk computer(s)

Are the any lights on the control desk switch?

YES

NO

Verify that the switch is plugged into a working outlet

Replace the

Switch / Switch power supply

Cycle power to the switch

Check the

100BaseTx cable between the switches

Is the link LED for the Scorer

Computer switch "On"?

YES

NO

Check the position of the

Uplink selector on both switches

Replace each

Switch / Switch power supply

36

Troubleshooting

Pinsetter Problems


The Vector Scoring System provide basic On/Off and Reset signals for all non-

GS pinsetters. For A-2 installations with Distributions PCB software versions prior to 1.03, the time delay module was disabled so that the Vector system could provide pinsetter triggering and cycling. A bypass switch was installed so that a mechanic could easily reconnect the module in the event of a scoring system failure. Refer to figure titled Camera Wiring A-2 Pinsetters with

Software V1.02 and Prior. For installations with Distribution PCB software version 1.03 or later, the pinsetter cycles normally. The Vector system only provides auto trigger capabilities as a “back-up” in the event the pinsetter does not trigger on its own. Refer to figure titled Camera Wiring A-2 Pinsetters

with Software V1.03 and Later.

For select AMF Pinspotters , the scoring system can provide the necessary signals for short cycle capabilities. Refer to figure titled Camera Wiring AMF

8270SS Pinspotters.

Troubleshooting

37

Camera Wiring A-2 Pinsetters with Software V1.02 and Prior

( 1 ) LEFT BALL DETECTOR

( 4 ) POWER

( 7 ) EVEN

(10) BYPASS SWITCH (57-500208-000)

(13) PINSETTER RESET/POWER/SWEEP


( 5 ) RESET

( 8 ) T.D. MOD

(11) LEFT PINSETTER

(14) FOUL UNIT

CABLE (57-500206-000)

(16) BALL DETECT CABLE (57-500220-000) (17) VIDEO CABLE (57-500050-000)

(19) DATA CABLE (57-500281-000) (20) FOUL CABLE (57-500207-000)

( 3 ) RIGHT BALL DETECTOR

( 6 ) ODD

( 9 ) A-2 ELECTRICAL BOX

(12) RIGHT PINSETTER

(15) CAMERA

(18) TO AUTOMATED BUMPER SYSTEM

(21) RAKE DOWN SWITCH

38

Troubleshooting

Camera Wiring A-2 Pinsetters with Software V1.03 and Later

( 1 ) LEFT BALL DETECTOR

( 4 ) POWER

( 7 ) EVEN

(10) DATA CABLE (57-500281-000)


( 5 ) RESET

( 8 ) RAKE DOWN SWITCH

(11) LEFT PINSETTER

(13) PINSETTER RESET/POWER/SWEEP

CABLE (57-500206-000)

(14) FOUL UNIT

(16) BALL DETECT CABLE (57-500220-000) (17) VIDEO CABLE (57-500050-000)

(19) FOUL CABLE (57-500207-000)

( 3 ) RIGHT BALL DETECTOR

( 6 ) ODD

( 9 ) A-2 ELECTRICAL BOX

(12) RIGHT PINSETTER

(15) CAMERA

(18) TO AUTOMATED BUMPER SYSTEM

Troubleshooting

39

40

Troubleshooting

The Pinsetter For Multiple Lanes Will Not Turn On

(Non GS Pinsetters)

Start Here

Do the Pinsetters turn on when using the mechanic switch at the machine?

YES

NO

Check the main power to the

Pinsetters

The the wiring

(and fuses) in the Pinsetter

Electrical Box

Is the problem on one lane pair only?

YES

NO

Does the

Distribution PCB for the pinsetters have power?

NO

YES

Do the

Distribution PCBs for the pinsetters have power?

NO

Check t he power cable from t he

Power Supply t o t he

P rimary P at ch

Panel

YES

Reboot the

Scorer

Computer

Check the configuration of the scorer computer(s)

Reseat the main

Video3 PCB

Check t he ribbon cables bet ween t he main Video3 PCB and t he Primary

P at ch P anel.

Check t he Cabling from t he Primary

P at ch P anel t o t he

Dist ribut ion PCB

Replace the

Distribution PCB

Replace the

Primary Patch

Panel

Replace the

Video3 PCB

Reboot the

Scorer

Computer

Reseat the main

Video3 PCB

Check the wiring from the

Distribution PCB to both pinsetters

Replace the

Distribution PCB

Troubleshooting

41

The Pinsetter For One Lane Will Not Turn On (All Pinsetters)

Start Here

NO

Replace the

Distribution PCB

Is this a

GS-Series

Pinsetter?

NO

YES

Does the pinsetter run in

10-pin mode?

YES

Put the Pinsetter into

Frameworx

(or

Normal) mode, then reboot the Scorer

Computer

NO

Is the lane power LED at the Distribution

PCB "On"?

(See LED D11

or D15)

YES

Does the Pinsetter turn on when using the mechanic switch at the machine?

NO OR

Don't have

Switches

Replace the CPU in the Pinsetter electrical box

YES

Check for main power to the pinsetter

Check the wiring between the

Distribution PCB and the Pinsetter

Verify t hat all of t he power and int erlock swit ches for t he pinset t er are in t he proper posit ion.

Verify all t he swit ches for t he pinset t er are in t he proper posit ion

Check the wiring in the pinsetter's electrical box( es

)

42

Troubleshooting

Brunswick Vector scoring system Troubleshooting guide

Assistant Bot

Contents

Introduction

Troubleshooting Techniques

Preparation

Knowledge:

Tools:

Spare Parts:

Backups:

Troubleshooting Steps

Step 1: Identify the Specific Symptoms:

Step 2: Make a List of Potential Causes of the Symptom.

Step 3: Prioritize Your List

Step 4: Eliminate Potential Causes

Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem

Additional Tips

Scoring Issues

Circuit Description:

Mis-scoring On One Lane (Non - GS Pinsetters)

Mis-scoring On Both Lanes (Non - GS Pinsetters)

Mis-scoring On Multiple Lanes (Non - GS Pinsetters)

No Scoring On One Lane (Non - GS Pinsetters)

No Scoring On Both Lanes (Non - GS Pinsetters)

No Scores for Multiple Lanes (Non - GS Pinsetters)

No Scoring on One Lane or Lane Pair (GS Pinsetters)

CRT Overhead Monitor Issues

Circuit Description:

One Scorer Overhead Will Not Turn On

Both Scorer Overhead Monitors Will Not Turn On

The Video On One Scorer Overhead Monitor Is Bad

The TV Picture On One Or Multiple Monitors is Bad

TV-Only Monitor(s) Will Not Turn On

Lower LCD Display Issues

Circuit Description:

The Picture on LCD Flatscreen(s) Is Bad

LCD Flatscreen(s) Will Not Turn On

Console Input Problems

Circuit Description:

No Keyboard Input

No TouchScreen Input

Audio Problems

Circuit Description:

The Intercom And VCR Audio Will Not Work

The Intercom Will Not Work On Any Lane

Desk Communication Issues

Circuit Description:

Cannot Communicate To One Scorer Computer

No Communication To Any Scorer Computer

Pinsetter Problems

Circuit Description:

The Pinsetter For Multiple Lanes Will Not Turn On

(Non GS Pinsetters)

The Pinsetter For One Lane Will Not Turn On (All Pinsetters)

Key Features

Frequently Answers and Questions

What is the Vector scoring system?

How do I troubleshoot a problem with my Vector scoring system?

What types of pinsetters does the Vector scoring system support?

How do I verify that a replacement component is actually defective?

What are some additional tips for troubleshooting the Vector scoring system?

Related manuals

Brunswick

Vector-SD

Brunswick

Vector BL630D

Brunswick

VECTOR Plus

Brunswick

VECTOR Plus

Brunswick

Classic Scorer

Brunswick

Sync

Brunswick

GS-Series UK Advanced/Advanced Guarding

Brunswick

Electronic Pinsetter Trigger/Control System

Computer Score

Lane Configuration