Triton Systems 9700 series Owner's manual

Triton Systems 9700 series Owner's manual
MODEL 97XX-SERIES
CASH DISPENSER
OPERATION MANUAL
VERSION 2.0
TDN 07102-00042B 03/2003
CORPORATE HEADQUARTERS:
RMA (RETURN MATERIAL AUTHORIZATION)
RETURN ADDRESS:
522 E. Railroad Street
Long Beach, MS 39560
PHONE: (228) 868-1317
FAX: (228) 868-0437
21405 B Street
Long Beach, MS 39560
COPYRIGHT NOTICE
Copyright © Delaware Capital Formation, Inc., 2002, 2003. All rights reserved. No part of
this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any human or computer language, in any form, by any means whatsoever,
without the express written permission of Delaware Capital Formation, Inc. DOVER and the
DOVER logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-owned
subsidiary of Dover Corporation.
CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
DISCLAIMER
The manufacturer of the Cash Dispenser product(s) dewcribed herein makes no representations or warranties,
either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special or consequential damages. Information in this
document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MAY RESULT IN
PERSONAL INJURY.
FCC COMPLIANCE
Statement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the
ATM is the Product Label. This label lists the FCC registration number and ringer equivalence number of the unit. If
requested, this information must be provided to the telephone company. At the time of this printing, the 97XX FCC
Part 68 registration number was US:51KDT08B9700.
USCO/FIC Codes: When ordering service from the telephone company for the 97XX series Cash Dispenser, the
following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and
modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular
jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected
to a telephone line. Excesssive RENs on a telephoneline may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number
devices that may be connected to a line, as determined by the local RENs, contact the local telephone company.
Harm to the Network: If the 97XX series Cash Dispenser causes harm to the telephone network, the telephone
company will notify the customer that a temporary discontinuous of service may be required. If advanced notice is
not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right
to file a complaint with the FCC if you believe it’s necessary.
Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its
facailies, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advanced notice in order for you to make necessary modifications to maintain
uninterrupted service.
Repairs and Returns: If telecom compatibility trouble is experienced with the Model 97XX series Cash Dispenser,
you may contact for repairs and warranty information: Triton at 1-228-868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request that you disconnect the
equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.
TRITON SYSTEMS, INC.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
Party Lines: The Model 97XX series Cash Dispenser must not be used on party lines.
Alarm Equipment: The Model 97XX series Cash Dispenser should have its own dedicated phone line. Do not install
the 97XX on the same line as alarm equipment.
Electrical Safety Advisory: telephone companies report that electrical surges, typically lightening transients, are very
destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide
problem. A commercially available, power surge suppressor, is recommended for use with the Model 97Xx to
minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate
to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may not prevent degradation of service in
some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all
the devices does not exceed 5.
TRITON SYSTEMS, INC.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme
aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent
les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise
locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de
raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus
n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie
électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble.
Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas
tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques,
ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de
terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en
une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie
de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single terminal connection tro the public switched telephone network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of
successful operation on every PSTN network termination point. In the event of problems, contact your equipment
supplier in the first instance. This unit uses only DTMF address signaling.
TRITON SYSTEMS, INC.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
EMISSIONS (EMI)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expence. Changes or modifications to this
unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the
Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus
complies with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.
UK / AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
TRITON SYSTEMS, INC.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
Contents
SECTION 1 - INTRODUCTION .............................................................................................. 1-1
What’s in This Manual .......................................................................................................................................... 1-2
Cash Dispenser Families ..................................................................................................................................... 1-2
Class of Service (Business-vs-Level 1) ................................................................................................................ 1-2
Security Vault Access (Front-vs-Rear) .................................................................................................................. 1-2
Feature Highlights ................................................................................................................................................ 1-3
Standard Features ................................................................................................................................................ 1-4
256-Color Display ................................................................................................................................................. 1-4
Selectable Background Screen-Graphic ............................................................................................................... 1-4
Voice-Enabled Transactions ................................................................................................................................. 1-4
MAC Data Encryption Support ............................................................................................................................. 1-4
SPED PIN Entry Device Support .......................................................................................................................... 1-4
DATAPAK 3000 Communications Protocol Support ............................................................................................. 1-5
Close Scheduling ................................................................................................................................................. 1-5
Exit Message ........................................................................................................................................................ 1-5
Predial Capability ................................................................................................................................................. 1-5
Alarm Thresholds ................................................................................................................................................. 1-5
Transaction and Account Type Configuration ....................................................................................................... 1-6
Electronic Journal ................................................................................................................................................. 1-6
Distributor EPROM Access With Challenge ......................................................................................................... 1-7
Status Monitoring .................................................................................................................................................. 1-7
Language Option .................................................................................................................................................. 1-7
International Monetary Support ............................................................................................................................ 1-7
Six-Digit Amount Entry Fields ............................................................................................................................... 1-7
Receipt Printer Paper Low Option ........................................................................................................................ 1-7
AD Screens .......................................................................................................................................................... 1-8
Text-Based AD Screens ....................................................................................................................................... 1-8
Receipt Printer Graphics ...................................................................................................................................... 1-8
Prize Coupons Option .......................................................................................................................................... 1-8
Receipt Option ...................................................................................................................................................... 1-9
Triton Connect ...................................................................................................................................................... 1-9
Extended Amounts ............................................................................................................................................. 1-10
Date/Time Format .............................................................................................................................................. 1-10
Dispense Counter ............................................................................................................................................... 1-10
SECTION 2 - BASIC OPERATION ........................................................................................ 2-1
Introduction .......................................................................................................................................................... 2-2
Menu-based Operation ......................................................................................................................................... 2-2
Keypad Operation ................................................................................................................................................ 2-3
Accessing Management Functions ....................................................................................................................... 2-5
SECTION 3 - INITIAL SETUP ................................................................................................ 3-1
Cash Dispenser Parameter Categories ................................................................................................................ 3-2
Parameter Importance Levels .............................................................................................................................. 3-3
Cash Dispenser Setup Parameters ...................................................................................................................... 3-4
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
SECTION 4 - CURRENCY HANDLING ................................................................................. 4-1
New or Uncirculated Note Defects ....................................................................................................................... 4-3
Preparing Notes ................................................................................................................................................... 4-3
Preparing Used Notes .......................................................................................................................................... 4-3
Preparing New or Uncirculated Notes .................................................................................................................. 4-3
MODEL 9700-SERIES ......................................................................................................................................... 4-4
Replenishing Cassettes ........................................................................................................................................ 4-4
MODEL 9705-SERIES ......................................................................................................................................... 4-7
Removing the Currency Cassette ......................................................................................................................... 4-7
Loading the Currency Cassette ............................................................................................................................ 4-8
Removing the Reject Cassette ........................................................................................................................... 4-10
Reinstalling the Dispenser Mechanism............................................................................................................... 4-11
MODEL 9710-SERIES ....................................................................................................................................... 4-12
Removing the Note Tray ..................................................................................................................................... 4-12
Removing Rejected Notes .................................................................................................................................. 4-12
Loading the Note Tray ........................................................................................................................................ 4-12
MODEL 9750-SERIES ....................................................................................................................................... 4-15
Removing Note Cassettes .................................................................................................................................. 4-15
Opening Note Cassettes .................................................................................................................................... 4-15
Loading Note Cassettes ..................................................................................................................................... 4-16
Installing Note Cassettes .................................................................................................................................... 4-17
Removing the Reject Vault ................................................................................................................................. 4-17
Opening the Reject Vault .................................................................................................................................... 4-18
Closing the Reject Vault ..................................................................................................................................... 4-18
Installing the Reject Vault ................................................................................................................................... 4-18
Verify Operation .................................................................................................................................................. 4-19
SECTION 5 - MANAGEMENT FUNCTIONS ......................................................................... 5-1
Introduction .......................................................................................................................................................... 5-2
Accessing the Management Functions Menu ....................................................................................................... 5-2
Function Availability .............................................................................................................................................. 5-2
MANAGEMENT FUNCTIONS .............................................................................................................................. 5-4
CLOSE ................................................................................................................................................................. 5-5
SCHEDULE CLOSE ............................................................................................................................................. 5-6
CHANGE SCHEDULE .......................................................................................................................................... 5-7
SEND TERMINAL TOTALS .................................................................................................................................. 5-8
TRIAL CLOSE ...................................................................................................................................................... 5-9
DAY CLOSE ....................................................................................................................................................... 5-10
CASSETTE CLOSE ........................................................................................................................................... 5-11
TRIAL CASSETTE CLOSE ................................................................................................................................ 5-12
CASSETTE CLOSE ........................................................................................................................................... 5-13
ENTER QTY. IN CASSETTE .............................................................................................................................. 5-14
SELECT CASSETTE .......................................................................................................................................... 5-15
TRIAL CASSETTE CLOSE (ALL) ....................................................................................................................... 5-16
DIAGNOSTICS ................................................................................................................................................... 5-17
STATUS .............................................................................................................................................................. 5-18
PURGE .............................................................................................................................................................. 5-20
TEST DISPENSE ............................................................................................................................................... 5-21
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
FORMAT GRAPHIC MEMORY .......................................................................................................................... 5-22
TEST RECEIPT PRINTER ................................................................................................................................. 5-23
VERSION #’S ..................................................................................................................................................... 5-24
MORE DIAGNOSTICS ....................................................................................................................................... 5-25
INJECT NEW CASSETTE ID ............................................................................................................................. 5-26
RESET/TEST MODEM ....................................................................................................................................... 5-27
FORCE UNLOCK CASSETTE ........................................................................................................................... 5-28
SCAN CARD ...................................................................................................................................................... 5-30
LANGUAGE/IDIOMA .......................................................................................................................................... 5-31
ENGLISH/INGLES ............................................................................................................................................. 5-32
SPANISH/ESPANOL .......................................................................................................................................... 5-33
ENABLE/DISABLE CUST. OPTION ................................................................................................................... 5-34
JOURNAL ........................................................................................................................................................... 5-35
PRINT JOURNAL ............................................................................................................................................... 5-36
CLEAR JOURNAL .............................................................................................................................................. 5-37
PRINT LAST X ENTRIES ................................................................................................................................... 5-38
CASSETTE SERVICE ........................................................................................................................................ 5-39
PASSWORD MAINTENANCE ............................................................................................................................ 5-40
MASTER PASSWORD ....................................................................................................................................... 5-41
ADMINISTRATION PASSWORD ....................................................................................................................... 5-42
TERMINAL CONFIGURATION ........................................................................................................................... 5-43
PRINTER SETTINGS ......................................................................................................................................... 5-44
SET PRINT LENGTH ......................................................................................................................................... 5-45
LOW RECEIPT PAPER ...................................................................................................................................... 5-46
PRINTER GRAPHICS ........................................................................................................................................ 5-47
RANDOM/LEVEL PRIZE COUPONS ................................................................................................................. 5-48
PRINTED COUPONS ........................................................................................................................................ 5-49
ENTER LEVEL PRIZE MSG. .............................................................................................................................. 5-50
ENTER RANDOM PRIZE MSG. ......................................................................................................................... 5-51
ENABLE/DISABLE COUPON AWARDS ............................................................................................................ 5-52
SET LEVEL PRIZE AMOUNT ............................................................................................................................. 5-53
SET RANDOM WINNING % .............................................................................................................................. 5-54
DISPENSED COUPONS .................................................................................................................................... 5-55
SELECT LEVEL COUPON CASS. ..................................................................................................................... 5-56
SELECT RANDOM COUPON CASS. ................................................................................................................ 5-57
ENABLE/DISABLE COUPON AWARDS ............................................................................................................ 5-58
SET LEVEL PRIZE AMOUNT ............................................................................................................................. 5-59
SET RANDOM WINNING % .............................................................................................................................. 5-60
CHANGE MESSAGES ....................................................................................................................................... 5-61
MARKETING MESSAGE ................................................................................................................................... 5-62
SURCHARGE MESSAGES ............................................................................................................................... 5-63
WELCOME MESSAGE ...................................................................................................................................... 5-65
SURCHARGE OWNER ...................................................................................................................................... 5-66
EXIT MESSAGE ................................................................................................................................................. 5-67
STORE MESSAGE ............................................................................................................................................ 5-68
TERMINAL OWNER ........................................................................................................................................... 5-69
TERMINAL PARAMETERS ................................................................................................................................ 5-70
SET TERMINAL # .............................................................................................................................................. 5-71
RESET SEQ # .................................................................................................................................................... 5-72
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
SURCHARGE MODE ......................................................................................................................................... 5-73
SURCHARGE PERCENT .................................................................................................................................. 5-74
ENABLE/DISABLE SURCHARGE ..................................................................................................................... 5-75
SURCHARGE LOCATION ................................................................................................................................. 5-76
BLOCK ISO’S ..................................................................................................................................................... 5-77
SURCHARGE AMOUNT .................................................................................................................................... 5-79
CASSETTE SETUP ........................................................................................................................................... 5-80
RELEARN BILL THICKNESS ............................................................................................................................. 5-81
LOW CURRENCY .............................................................................................................................................. 5-82
INTERNATIONAL CURRENCY .......................................................................................................................... 5-83
MAXIMUM AMOUNT .......................................................................................................................................... 5-84
MULTIPLE AMOUNT .......................................................................................................................................... 5-85
MAX NON-CASH ............................................................................................................................................... 5-86
EXTENDED AMOUNT ....................................................................................................................................... 5-87
CASSETTE PARAMETERS ............................................................................................................................... 5-88
SET BILL DIMENSION ....................................................................................................................................... 5-89
VALUE ................................................................................................................................................................ 5-90
TYPE .................................................................................................................................................................. 5-91
SERVICE ............................................................................................................................................................ 5-92
CURRENCY DATA ............................................................................................................................................. 5-93
CASSETTE ........................................................................................................................................................ 5-95
DESCRIPTION ................................................................................................................................................... 5-96
PRIMARY DESCRIPTION .................................................................................................................................. 5-97
SECONDARY DESCRIPTION ........................................................................................................................... 5-98
FAST CASH AMOUNT ....................................................................................................................................... 5-99
KEY MANAGEMENT ........................................................................................................................................ 5-100
ENTER MAC MASTER KEY ............................................................................................................................ 5-101
ENTER PIN MASTER KEY .............................................................................................................................. 5-103
INJECT MASTER KEYS .................................................................................................................................. 5-105
ENTER MAC WORKING KEY .......................................................................................................................... 5-106
ENTER PIN WORKING KEY ............................................................................................................................ 5-108
DOWNLOAD WORKING KEYS ....................................................................................................................... 5-110
TELEPHONE ..................................................................................................................................................... 5-111
PRIMARY NUMBER ......................................................................................................................................... 5-112
BACKUP NUMBER .......................................................................................................................................... 5-113
DATAPAK ACCESS CODE ............................................................................................................................... 5-114
PREDIAL ON/OFF ............................................................................................................................................ 5-115
COMPUSERVE ID ........................................................................................................................................... 5-116
MODEM SETUP ............................................................................................................................................... 5-117
DIAL MODE ...................................................................................................................................................... 5-118
DIAL RATE ....................................................................................................................................................... 5-119
BAUD RATE ..................................................................................................................................................... 5-120
MODEM SETUP STRING ................................................................................................................................ 5-121
RESET/TEST MODEM ..................................................................................................................................... 5-122
MORE (TERMINAL PARAMETERS) ................................................................................................................ 5-123
ADJUST CONTRAST ....................................................................................................................................... 5-124
RECEIPT OPTION ........................................................................................................................................... 5-125
TRITON CONNECT ......................................................................................................................................... 5-126
PRIMARY NUMBER ......................................................................................................................................... 5-127
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
BACKUP NUMBER .......................................................................................................................................... 5-128
ALARM NUMBERS .......................................................................................................................................... 5-129
PRIMARY ALARM NUMBER ........................................................................................................................... 5-130
BACKUP ALARM NUMBER ............................................................................................................................. 5-131
ENABLE/DISABLE CALL BACK ....................................................................................................................... 5-132
ENABLE/DISABLE TRITON CONNECT .......................................................................................................... 5-133
ATM MONITORING .......................................................................................................................................... 5-134
STATUS MONITORING .................................................................................................................................... 5-135
HEARTBEAT MESSAGE .................................................................................................................................. 5-136
AD SCREENS .................................................................................................................................................. 5-139
COMMUNICATION HEADER ........................................................................................................................... 5-140
MORE (TERMINAL PARAMETERS) ................................................................................................................ 5-141
ALARM THRESHOLDS .................................................................................................................................... 5-142
SET LOW CASH THRESHOLD ....................................................................................................................... 5-143
SET JOURNAL THRESHOLD .......................................................................................................................... 5-144
SET SCHEDULED JOURNAL .......................................................................................................................... 5-145
BACKGROUND GRAPHICS ............................................................................................................................ 5-146
VIEW/MODIFY OPTIONS ................................................................................................................................ 5-147
ACTIVATE ........................................................................................................................................................ 5-148
DEACTIVATE ................................................................................................................................................... 5-149
SELECT FEATURE NUMBER .......................................................................................................................... 5-150
DATE / TIME FUNCTIONS ............................................................................................................................... 5-151
SET DATE FORMAT ........................................................................................................................................ 5-152
SET DATE / TIME ............................................................................................................................................. 5-153
SET DATE ........................................................................................................................................................ 5-154
SET TIME ......................................................................................................................................................... 5-155
TRANSACTION TYPES ................................................................................................................................... 5-156
ACCOUNT TYPES ........................................................................................................................................... 5-157
SECTION 6 - MAINTENANCE ............................................................................................... 6-1
Introduction .......................................................................................................................................................... 6-2
Replenishing the Receipt Paper ........................................................................................................................... 6-2
Cleaning the Enclosure ........................................................................................................................................ 6-4
Cleaning the Display ............................................................................................................................................ 6-4
Card Reader Cleaning .......................................................................................................................................... 6-4
Card Reader Problems ......................................................................................................................................... 6-5
Communication Problems .................................................................................................................................... 6-6
SECTION 7 - JOURNAL ENTRIES ....................................................................................... 7-1
Journal Entries ..................................................................................................................................................... 7-2
SECTION 8 - ERROR RECOVERY ....................................................................................... 8-1
Resetting the Cash Dispenser .............................................................................................................................. 8-3
Miscellaneous Error Codes .................................................................................................................................. 8-3
SECTION 9 - CUSTOMER TRANSACTIONS ...................................................................... 9-1
Introduction .......................................................................................................................................................... 9-2
Customer Transactions ........................................................................................................................................ 9-2
Voice-Enabled Transactions ................................................................................................................................. 9-5
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
APPENDIX A - MECHANICAL LOCK ................................................................................... A-1
About the Dial ....................................................................................................................................................... A-2
To Lock ................................................................................................................................................................. A-2
Changing the Combination ................................................................................................................................... A-2
APPENDIX B - ELECTRONIC LOCK .................................................................................... B-1
Entering the Combination ..................................................................................................................................... B-2
Changing the Combination ................................................................................................................................... B-2
Lockout Feature ................................................................................................................................................... B-2
Bad Battery/Battery Replacement ........................................................................................................................ B-3
APPENDIX C - WARRANTY POLICY ................................................................................... C-1
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SECTION 1 - INTRODUCTION
OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
What’s in This Manual
This manual describes the operating features of the Model 97XXseries Cash Dispenser family.
The setup and operating procedures given in this manual are generally applicable to any Model 97XX-series Cash Dispenser. If your
Cash Dispenser does not have the ability to perform some of the
features described in this manual, it is because your processor
does not support the feature or the dispenser was purchased without that particular option.
In this manual, the terms Cash Dispenser, Dispenser, or Terminal
are used interchangeably.
Cash Dispenser Families
The 97XX Cash Dispenser family consists of a number of Cash
Dispenser models. The primary diference between the various models is in the type of dispensing mechanism installed. The dispensing mechanism holds and dispenses currency.
The 97XX family includes the 9700, 9705, 9710 and 9750 Cash
Dispenser series. Each series, such as 9700-Series or 9710-Series, uses a dispensing mechanism that is unique to that series.
Each model in a model series, such as 9700-Series, uses the same
type of dispensing mechanism, but provides other features that
distinguish it from the other models in the series. The two primary
characteriestics that differentiate the various models in a series
are: 1.) Class of Service and 2.) Security Vault Access Type
WHAT IS A CASH DISPENSER?
A Cash Dispenser offers your customers the standard services commonly
available from an Automatic Teller
Machine (ATM), such as cash withdrawals, transfer of funds between
accounts, and balance inquiries.
Class of Service (Business-vs-Level 1)
The basic Model 97XX is U.L. certified for Business Hours Service. This means that the currency should be removed from the
dispenser and stored in a safe location when the business is closed
to the public. Other dispensers in the 97XX family may be U.L.
certified as “Level 1,” providing additional security and the ability
to store currency during non-business hours.
Security Vault Access (Front-vs-Rear)
The basic-model Cash Dispenser is a front-access machine, allowing access to the dispensing mechanism and currency cassettes
from the front (control-panel side) of the unit. The rear-access models allow equivalent access from the rear of the unit.
TRITON SYSTEMS, INC.
Once a withdrawal has been completed, the transaction processor (the
organization that handles the connection between the terminal and the
banking system “network”) automatically debits the customer’s account.
The processor credits the merchant’s
account for the amount of the withdrawal plus any surcharge (if applicable) at the end of the business day.
As is typically the case with non-bank
(“retail”-style) ATMs, the Cash Dispenser does not accept cash deposits.
1-2
OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
Feature Highlights
Important features of the Model 97XX Cash Dispenser family are
highlighted in the following list:
! Supports dial-up, LAN-based, or wireless (CDPD, VSAT and
Radio-Pad) communications.
! Satisfies Americans with Disabilities Act (ADA) specifications
for height and access.
! Audio output provides user-action feedback, as well as
headphone accessible audible prompting for sight-impaired
customers.
! Multi-function, dip-style Card Reader supports magnetic stripe
cards or "smart" cards.
! Intuitive, user-friendly keypad and display interface.
97XX without topper.
! Fixed-head thermal printer designed for quiet operation.
! Integrated, lighted advertising panels. Supports an optional,
integrated full-motion video display.
! 320-by-240, 256-color LCD display supports attention-getting
graphics and user-selectable background screens.
Monochrome display available as an option.
! Supports remote setup, configuration and monitoring via Triton
Connect™.
! Supports single-cassette or multi-cassette configurations,
depending upon installed dispensing mechanism.
! Dispenses U.S. and international currency types, as well as
other paper-based media such as coupons or tickets.
! High-capacity electronic journal can store transactions for later
printout and analysis.
! Modular architecture eases troubleshooting and servicing.
! Small footprint design makes placement easier.
! Cabinets available in UL 291 Business Hours Service or UL
291 Level 1 Safe models.
TRITON SYSTEMS, INC.
97XX cabinet with optional backlit
advertising topper (or full-motion video
display panel).
1-3
OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
Standard Features
Standard features of the 97XX Cash Dispenser are summarized in
the following paragraphs.
256-Color Display
The terminal LCD screen can display text and graphics in 256 colors, providing a richer visual experience to the user. Optional monochrome displays supported.
Selectable Background Screen-Graphic
This feature places a user-defined graphical screen or image on
the screen background. Fixed screen elements such as menu buttons and labels will “float” above the background graphic. You can
use this feature to enhance the appearance of the display, support
advertising campaigns, branding opportunities, or other purposes.
Voice-Enabled Transactions
The terminal provides voice feedback via an integrated headphone
jack, enabling sight-impaired users to plug in a set of headphones
and receive spoken assistance as they perform a transaction. See
Section 9, Customer Transactions, for more information on this
feature.
Headphones are used for voiceenabled transactions.
MAC Data Encryption Support
The ATM implements support for the Message Authentication Code
(MAC) data encryption protocol. This capability is typically referred
to as “MAC-ing”. NOTE: This feature is currently only available in
the Triton Standard versions of ATM Software.
MACing provides increased protection for message traffic to and
from the ATM.
SPED PIN Entry Device Support
Secure PIN Entry Device (SPED) is an encryption system that offers additional protection for the customer PIN during entry at the
ATM keypad.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
DATAPAK 3000 Communications Protocol
Support
The DATAPAK 3000 protocol enables the ATM to interface with
designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. NOTE: This feature is only available for use in the
Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the
transaction processor.
Close Scheduling
This function enables the operator of the terminal to establish a
time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.
Exit Message
This feature allows a message to be displayed to the customer at
the conclusion of a transaction. The content of the message is
determined by the operator.
Predial Capability
By initiating the call to the processor immediately after the PIN is
keyed in, the actual transaction, once selected, can be completed
more quickly. If desired, the predial capability can be disabled, in
which case the call to the processor will not be made until after the
customer actually chooses a transaction.
Alarm Thresholds
NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.
This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC)
that is running Triton Connect (version 3.0 or later):
1.) The level of cash in the cassette has fallen below a pre-defined
threshold.
2.) The number of journal entries has risen above a pre-defined
threshold.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
3.) Scheduled transfer of electronic journal data to a remote Triton
Connect host computer. This time can be set at the terminal or
via Triton Connect
Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of
transactions (transfers or balance inquiries) or accounts (savings
or credit card) that will be presented to the customer. This feature
does not affect the availability of checking account withdrawal transactions, which are always presented.
Electronic Journal
The Cash Dispenser features a solid state electronic journal. The
electronic journal is based on proven Triton technology and provides improved reliability and ease of use.
The details of each transaction are stored in the journal’s memory,
and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.
Normally, journal data is printed by the unit’s receipt printer, but
with the optional Triton Connect software package the information
can be sent to a remote PC (Personal Computer) for storage and
subsequent analysis.
The information in the electronic journal is maintained in a safe
and secure environment. The journal is physically located in the
lower security cabinet of the unit, making it as secure as the cash
itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are
retained in the electronic journal until 2045 records have been
stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored information as often as necessary. From the operator’s standpoint, use
of the journal is simple. All that is required of the operator is to do
a PRINT JOURNAL command on a regular basis.
Typically, the journal should be printed out whenever a DAY CLOSE
is completed, although this is not a requirement.
When the PRINT JOURNAL command is selected, only the records
acquired since the last PRINT JOURNAL command will be printed.
Therefore, you don’t have to keep track of what record was printed
last, because the terminal does it for you.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely
printing a group of records, it is a simple matter to reprint them,
since they remain stored in the journal (until overwritten, as explained earlier).
Distributor EPROM Access With Challenge
This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and changing the
EPROM Access Code are contained in the Cash Dispenser Installation and Service Manual.
Status Monitoring
This feature (not available with all versions of the terminal’s operating software) allows information about the operational status of
the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.
Language Option
The Cash Dispenser has a screen language option. This option
allows the terminal user to select a preferred language (such as
Spanish) when beginning an ATM transaction.
International Monetary Support
This feature allows installation and service personnel to select one
of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q,
¥) that describe the type of currency that will be dispensed by the
Cash Dispenser. The default symbol can be viewed and changed
through the Management Functions.
Six-Digit Amount Entry Fields
U.S. domestic versions of the terminal operating software allow up
to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended
field-lengths (see Extended Fields).
Receipt Printer Paper Low Option
This features allows the end user to determine whether or not the
terminal is allowed to continue processing transactions when the
receipt printer paper is low.
TRITON SYSTEMS, INC.
1-7
OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
Graphics Memory
The terminal is equipped with dedicated Graphics Memory, which
enables graphical Ad screens to be downloaded and displayed on
the Cash Dispenser’s LCD screen.
AD Screens
An Ad Screen is a promotional or advertising graphic that is displayed on the Cash Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed.
Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.
Text-Based AD Screens
Text-based AD Screens can be displayed to the customer while
the terminal is performing a transaction. A maximum of four textbased ads can be displayed during the interval that the “Transaction Processing - Please Wait” message screen is being shown to
the customer. Each ad consists of up to eight lines of text, and
each ad can be displayed for an operator-specified duration.
The messages are created and downloaded to the terminal using
Triton Connect Software Release release 1.8 or above.
Receipt Printer Graphics
Triton Connect Software Release 1.8 or higher allows a bit-mapped
graphic image in “.bmp” format to be downloaded to the terminal.
This graphic is printed on the receipt when the PRINTED GRAPHIC
option is enabled through the Management Functions. This feature utilizes the Cash Dispenser’s Graphics Memory.
Prize Coupons Option
The Cash Dispenser may be configured to award “prize coupons”
to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The messages consist of four lines of text, with up to 40 characters in each line. The
text of the message is entered from the terminal’s keypad.
There are two methods of awarding coupons. The RANDOM approach awards coupons randomly within a specified percentage
range (such as 3% of transactions) set in the management Functions.
TRITON SYSTEMS, INC.
1-8
OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value
that is set in the Management Functions.
When a coupon is awarded, the cash dispenser beeps a distinctive tone, displays a message to alert the customer and prints a
coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt
and a full cut is made between the coupon and the customer receipt.
Receipt Option
This feature gives customers the option of receiving or not receiving a receipt after completing a withdrawal transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each withdrawal transaction.
If the RECEIPT OPTION is enabled, the customer is given the
option of choosing to receive or not receive a printed receipt at the
end of the withdrawal transaction. If the customer fails to make a
choice, the receipt will be printed automatically after a 40-second
delay.
Triton Connect
Triton Connect is an optional software package available through
your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Cash Dispenser. The advantages of
this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more immediate and
economical service for you.
The Triton Connect software runs on a remote host computer, and
uses standard dial-up telephone lines to access and monitor the
terminal. Triton Connect operates by dialing up the terminal and
retrieving its data.
WHAT IS TRITON CONNECT?
Triton Connect is PC (Personal Computer) based software that enables
you to remotely your terminals.
Triton Connect increases efficiency
and reduces costs associated with
managing terminals. Significant advantages include:
Operation on a single, stand-alone PC
or in a networked environment
Can perform a wide range of monitoring and control functions from a
central location.
Supports CDPD (cellular-wireless),
dial-up and satellite communications
with remote terminals.
The Triton Connect host computer can monitor your Cash Dispenser
24 hours a day, seven days a week, and can receive an incoming
call from the Cash Dispenser if there is a system error or service is
required.
The Terminal Configuration options in the Management Functions
area enable you to activate or deactivate Triton Connect access to
the terminal.
Key information about the status of the terminal is collected and
stored at a central location by your service provider.
TRITON SYSTEMS, INC.
1-9
OPERATION MANUAL - MODEL 97XX-Series
SECTION 1 - INTRODUCTION
With this data, customer transaction reports can be developed that
make it easy to monitor your Cash Dispenser’s performance, schedule cash replenishment, and provide instant status for service dispatch should a problem occur.
Extended Amounts
The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software.
In some international applications this length is insufficient to allow
the entry of the full range of monetary values available in the local
currency type. The Extended Amounts feature allows the selection
of 12-character currency amount entry fields for those applications
that require it.
Once selected, the Cash Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions.
The feature is activated using the terminal’s Management Functions.
Date/Time Format
This option allows the operator to select either MM/DD/YY or DD/
MM/YY as the format the terminal will use when printing receipts
and other reports.
Dispense Counter
This features counts the number of bills that have been dispensed
from the currency cassette and prints the total on the Receipt Printer
Test report
TRITON SYSTEMS, INC.
1-10
SECTION 2 - BASIC OPERATION
OPERATION MANUAL - MODEL 97XX-Series
SECTION 2 - BASIC OPERATION
Introduction
This chapter describes the basic operation of the terminal. The
following topics are covered:
1.) Menu-Based Operation. This section gives a general overview
of the terminal display interface.
2.) Keypad Operation. Describes the layout and use of the display
and alphanumeric keypads.
3.) Changing to Management Functions. Describes how to
access the terminal’s Management Functions.
Menu-based Operation
The terminal operates as a menu driven system. Messages and
menu options presented on the LCD display screen guide the user’s
actions. The desired menu option is selected by pressing one of
the screen keys located to the left and right of the display. For the
purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending
on the function being performed.
When a screen timeout occurs, a screen is presented which asks
the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the
user is returned to the function that was active prior to the timeout.
If the user does not make a selection within an additional 30second countdown period the terminal will automatically go to the
Customer Welcome screen.
When the unit is turned on, the dispenser will beep once and the
Top Menu, shown in Figure 2-1, will appear on the display screen
after a few seconds. From the Top Menu, you can either:
1.) Activate the terminal to perform customer transactions by
pressing the key next to CUSTOMER TRANSACTIONS.
2.) Enter the terminal system management area by pressing the
key next to MANAGEMENT FUNCTIONS.
If you do not select a menu choice within 30 seconds the terminal
will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the
terminal will automatically begin accepting customer transactions
shortly after power is restored).
TRITON SYSTEMS, INC.
Figure 2-1, Top menu.
2-2
OPERATION MANUAL - MODEL 97XX-Series
SECTION 2 - BASIC OPERATION
Keypad Operation
LCD Screen
Receipt Chute
Menu Keys
See Figure 2-2. The user interface of the terminal consists of the
LCD display and 24 rubber keys on three keypads. The primary
menu navigation keys are arranged in two four-key groups, one
group on either side of the LCD display. The main keypad consists
of 10 alphanumeric keys, two arrow keys and four large control
keys, all located in a 16-key group beneath the LCD display.
All of the keys that a customer would use to conduct transactions
have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. To activate a key,
press it until a beep is heard. If the key does not beep, it means
that the key is not active for the current function, or the key was not
pressed firmly enough.
The entry of numeric characters via the keypad is straightforward:
simply press the desired key. However, in certain management
function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such
screens a flashing cursor will be evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press
the <CTRL> key (the blank key in the lower right-hand corner of
the keypad), and then you will press the number that has the letter
or other character you want.
Main Keypad
Headphone Jack
Card Reader
Figure 2-2, Control Panel Interface.
Each of the numbered keys (<0> through <9>) has six characters
available. See Figure 2-3, Alphanumeric Keypad, and Table 2-1,
Keypad Characters. On most of these keys (<2> through <9>), the
first three of the available characters are alphabetic, and are printed
on the keycap above the number character. Two keys, the <0> and
<1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).
The first character on the first key (0-9) you press after the <CTRL>
key will be displayed at the current cursor position. Pressing the
same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired
character is displayed, press the <RIGHT ARROW> key to ‘lock it
in’ and move the cursor to the next position. Repeat these steps to
enter the next character.
The <RIGHT ARROW> and <LEFT ARROW> keys are used in
most alphanumeric data entry situations. The <LEFT ARROW> is
used to back up and erase a character. The <RIGHT ARROW> is
used to lock in a character. These keys will auto-repeat if held
down for more than one second.
TRITON SYSTEMS, INC.
2-3
OPERATION MANUAL - MODEL 97XX-Series
SECTION 2 - BASIC OPERATION
The <CLEAR> key can be used to clear an entry and start over.
The <CANCEL> key will abort the current transaction.
The keys located beside the display are called the Screen Keys.
They are used in the selection of menu functions. A Screen Key is
only active when a function or menu option name is displayed beside the key.
1
2
3
QZ
ABC
DEF
4
5
6
GHI
JKL
MNO
7
8
9
PRS
TUV
WXY
ENTER
CLEAR
CANCEL
0
Figure 2-3, Alphanumeric keypad.
Table 2-1, Keypad Characters.
TRITON SYSTEMS, INC.
2-4
OPERATION MANUAL - MODEL 97XX-Series
SECTION 2 - BASIC OPERATION
Accessing Management Functions
You can enter the terminal MANAGEMENT FUNCTIONS main
menu screen by performing any one of the three procedures listed
below:
1. If the Customer Welcome screen is being displayed, press and
hold down the <CTRL> key; while holding down the <CTRL>
key, press the <1> key. Release both keys. After a moment
the Top Menu screen (shown in Figure 2-1) will be displayed.
Select the MANAGEMENT FUNCTIONS option.
2. Reset the terminal by removing and reapplying power to the
terminal. When the Top Menu is displayed select
MANAGEMENT FUNCTIONS.
3. Remove and then reapply power to the terminal using the ON/
OFF switch located on the right side of the card cage inside
the upper enclosure of the terminal. When the Top Menu is
displayed select MANAGEMENT FUNCTIONS.
The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the
Customer Welcome screen so the terminal is ready to perform
customer transactions. Selecting MANAGEMENT FUNCTIONS
opens the password screen, which in turn provides access to menus
that are used for changing or viewing terminal parameters.
Whenever the MANAGEMENT FUNCTIONS choice is selected,
the terminal will ask for a password to be entered. For a first-time
configuration, enter the default MASTER PASSWORD of ’123456’
on the keypad and then press the <ENTER> key. This ‘default’
password will be valid until it is changed.
**NOTE**
The operator of the terminal must change the MASTER PASSWORD to a new password when the installation is complete.
The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The
typical response to this message is to reset the terminal. After resetting the terminal the Top Menu screen will display any applicable status messages and error code numbers.
TRITON SYSTEMS, INC.
2-5
OPERATION MANUAL - MODEL 97XX-Series
SECTION 2 - BASIC OPERATION
The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR
to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more
information.
TRITON SYSTEMS, INC.
2-6
SECTION 3 - INITIAL SETUP
OPERATION MANUAL - MODEL 97XX-Series
SECTION 3 - INITIAL SETUP
Cash Dispenser Parameter Categories
There are a number of setup parameters that must be configured
when a Cash Dispenser is installed. Generally speaking, these parameters can be grouped into the following major categories:
! Communications
! Security
! Surcharging
! Currency Settings
! Cassette Setup
! Transactions
! Receipts
! Coupons
! Languages
! Messages
! Ad Screens
! Date/Time Settings
! Status Monitoring
! Close
! User Interface
! Options
Each area consists of one or more individual parameters. In terms
of Cash Dispenser operation, the importance level of individual
parameters within a category can be described as Critical, Required, Important, or User-Defined.
TRITON SYSTEMS, INC.
3-2
OPERATION MANUAL - MODEL 97XX-Series
SECTION 3 - INITIAL SETUP
Parameter Importance Levels
Critical
The parameters with this importance level are primarily those that
represent the minimum number of parameters that must be correctly configured in order to process transactions. In addition, because of the importance of protecting access to the Cash Dispenser
Management Functions, the access password parameters are also
included in this category. The primary parameters in this category
include various Communications and Security (including access
password) parameters.
Required
These parameters further satisfy your transaction processor’s setup
or operational requirements. Parameters in this area define the
ability of your Cash Dispenser to offer various types of transactions, to correctly present those transactions to the customer and
to accurately record those transactions. Surcharging, Currency,
Cassette and Transactions parameters fall into this category.
Important
These parameters are used to manage transaction activity recordkeeping, enable remote monitoring of Cash Dispenser operation,
and to ensure receipts and other records are accurately annotated
with the correct date and time. Status Monitoring, Close and Date/
Time parameters are included in this category.
User-Defined
These parameters are configured at your discretion, and are used
to customize the appearance and functionality of the Cash Dispenser to meet the unique language needs of your intended customers, adjust user interface appearance, satisfy advertising or
promotional requirements, or meet other locale-specific requirements. The management of optional features is also included in
this area. Languages, Receipts, Coupons, Messages, Ad Screens,
User Interface and Options parameters fall into this category.
NOTE: The importance-level of individual parameters as described
in this manual is provided as a general guide, to assist you in understanding and prioritizing the setup requirements of your Cash
Dispenser. If, after evaluating your unique requirements, you feel
that a parameter is more (or less) important to your particular needs,
you are free to treat that parameter accordingly.
TRITON SYSTEMS, INC.
3-3
OPERATION MANUAL - MODEL 97XX-Series
SECTION 3 - INITIAL SETUP
Cash Dispenser Setup Parameters
Tables 3-1 through 3-4 list Critical, Required, Important and User
Defined parameters, respectively. Each table lists the applicable
Cash Dispenser model series (9700+, for example, represents the
9700-Series product line), Parameter Category, Name and Page
Number (in Section 5, Management Functions) of each parameter
listed. In most cases the factory default value for each parameter
is also provided.
IN TABLE 3-1, CRITICAL SETUP PARAMETERS, THE
NAMES OF THOSE PARAMETERS THAT ARE TYPICALLY THE MINIMUM NUMBER REQUIRED IN ORDER
TO PERFORM A TRANSACTION HAVE BEEN HIGHLIGHTED. CHECK WITH YOUR TRANSACTION PROCESSOR FOR YOUR SPECIFIC REQUIREMENTS!
IMPORTANT: Although many of the Cash Dispenser’s parameters
have been set at the factory, it is important to verify that the settings are appropriate for your needs. Change the factory default
values as necessary to reflect the actual settings you require.
TRITON SYSTEMS, INC.
3-4
OPERATION MANUAL - MODEL 97XX-Series
TAB LE 3-1 -
SECTION 3 - INITIAL SETUP
C R ITIC AL SETU P PAR AMETER S
FAC TORY
D EFAU LT
PAGE N O.
MASTER PASSWORD
123456
5-41
AD MINISTRATION PASSWORD
987654
5-42
SET TER MIN AL #
NONE
5-71
C ASSETTE
MU LTIPLE AMOU N T
$0.00
5-85
X
C OMMUNIC ATIONS
PR IMARY N U MB ER
(TELEPH ON E)
NONE
5-112
X
X
C OMMUNIC ATIONS
BAC KUP NUMBER (TELEPHONE)
NONE
5-113
X
X
X
C OMMUNIC ATIONS
D ATAPAK AC C ESS C OD E
*
5-114
X
X
X
X
C OMMUNIC ATIONS
C OMPUSERVE ID
*
5-116
9
X
X
X
X
C OMMUNIC ATIONS
D IAL MOD E
D TMF
5-118
10
X
X
X
X
C OMMUNIC ATIONS
D IAL RATE
FAST
5-119
11
X
X
X
X
C OMMUNIC ATIONS
BAUD RATE
1200
5-120
12
X
X
X
X
C OMMUNIC ATIONS
MOD EM SETUP STRING
*
5-121
13
X
X
X
X
SEC URITY
ENTER MAC MASTER KEY
*
5-101
14
X
X
X
X
SEC URITY
EN TER PIN MASTER K EY
*
5-103
15
X
X
X
X
SEC URITY
INJEC T MASTER KEYS
*
5-105
16
X
X
X
X
SEC URITY
ENTER MAC WORKING KEY
*
5-106
17
X
X
X
X
SEC URITY
EN TER PIN WOR K IN G K EY
*
5-108
18
X
X
X
X
SEC URITY
D OWNLOAD WORKING KEYS
*
5-110
9700+
9705+
9710+
9750+
C ATEGORY
1
X
X
X
X
SEC URITY
2
X
X
X
X
SEC URITY
3
X
X
X
X
C OMMUNIC ATIONS
4
X
X
X
5
X
X
X
6
X
X
7
X
8
PAR AMETER
*SEE SEC TION 5, MAN AGEMEN T FU N C TION S, FOR MOR E IN FOR MATION .
TRITON SYSTEMS, INC.
3-5
OPERATION MANUAL - MODEL 97XX-Series
TAB LE 3-2 -
SECTION 3 - INITIAL SETUP
R EQU IR ED SETU P PAR AMETER S
FAC TORY
D EFAU LT
PAGE N O.
SURC HARGE MESSAGES
*
5-63
SURC HARGING
SURC HARGE OWNER
*
5-66
X
SURC HARGING
SURC HARGE PERC ENT
0%
5-74
X
X
SURC HARGING
LESSER/GREATER SELEC TION
LE S S E R
5-74
X
X
X
SURC HARGING
ENABLE/D ISABLE SURC HARGE
D ISABLED
5-75
X
X
X
X
SURC HARGING
SURC HARGE LOC ATION
BEGINNING
5-76
7
X
X
X
X
SURC HARGING
BLOC K ISO'S
NONE
5-77
8
X
X
X
X
SURC HARGING
SURC HARGE AMOUNT
$0.00
5-79
9
X
X
X
X
C URRENC Y
ENTER QTY. IN C ASSETTE
0
5-14
X
C ASSETTE
RELEARN BILL THIC KNESS
*
5-81
C ASSETTE
LOW C URRENC Y
ENABLED
5-82
*
5-83
$500.00
5-84
$0.00
5-86
9700+
9705+
9710+
9750+
C ATEGORY
1
X
X
X
X
SURC HARGING
2
X
X
X
X
3
X
X
X
4
X
X
5
X
6
10
PAR AMETER
11
X
X
X
12
X
X
X
X
C ASSETTE
INTERNATIONAL C URRENC Y
13
X
X
X
X
C ASSETTE
MAXIMUM AMOUNT
X
C ASSETTE
MAX. NON-C ASH
X
C ASSETTE
EXTEND ED AMOUNT
D ISABLED
5-87
17
X
C ASSETTE
SET BILL D IMENSION
*
5-89
18
X
C ASSETTE
VALUE
*
5-90
19
X
C ASSETTE
TYPE
C ASH
5-91
20
X
C ASSETTE
SERVIC E
IN SERVIC E
5-92
21
X
C ASSETTE
C URRENC Y D ATA
*
5-93
22
X
C ASSETTE
D ESC RIPTION
NONE
5-96
15
16
X
X
X
23
X
X
X
X
C ASSETTE
FAST C ASH AMOUNT
*
5-99
24
X
X
X
X
TRANSAC TIONS
TRANSAC TION TYPES
ON
5-156
25
X
X
X
X
TRANSAC TIONS
AC C OUNT TYPES
ON
5-157
*SEE SEC TION 5, MAN AGEMEN T FU N C TION S, FOR MOR E IN FOR MATION .
TRITON SYSTEMS, INC.
3-6
OPERATION MANUAL - MODEL 97XX-Series
TAB LE 3-3 -
SECTION 3 - INITIAL SETUP
IMPOR TAN T SETU P PAR AMETER S
FAC TORY
D EFAU LT
PAGE N O.
OFF
5-6
*
5-7
SEND TERMINAL TOTALS
OFF
5-8
PRED IAL ON/OFF
OFF
5-115
PRIMARY NUMBER (TRITON
C ONNEC T)
NONE
5-127
STATUS MONITORING
BAC KUP NUMBER (TRITON
C ONNEC T)
NONE
5-128
X
STATUS MONITORING
PRIMARY ALARM NUMBER
(TRITON C ONNEC T)
NONE
5-130
X
X
STATUS MONITORING
BAC KUPALARM NUMBER
(TRITON C ONNEC T)
NONE
5-131
X
X
X
STATUS MONITORING
ENABLE/D ISABLE C ALLBAC K
ENABLED
5-132
X
X
X
X
STATUS MONITORING
ENABLE/D ISABLE TRITON
C ONNEC T
D ISABLED
5-133
11
X
X
X
X
STATUS MONITORING
STATUS MONITORING
D ISABLED
5-135
12
X
X
X
X
STATUS MONITORING
HEARTBEAT MESSAGE
*
5-136
13
X
X
X
X
STATUS MONITORING
ENABLE/D ISABLE C OMMUNIC ATION HEAD ER
D ISABLED
5-140
14
X
X
X
X
STATUS MONITORING
C HANGE C OMMUNIC ATION
HEAD ER
*
5-140
15
X
X
X
X
STATUS MONITORING
ALARM THRESHOLD S
OFF
5-142
16
X
X
X
X
STATUS MONITORING
SET LOW C ASH THRESHOLD
0
5-143
17
X
X
X
X
STATUS MONITORING
SET JOURNAL THRESHOLD
0
5-144
18
X
X
X
X
STATUS MONITORING
SET SC HED ULED JOURNAL
0
5-145
19
X
X
X
X
D ATE/TIME
SET D ATE FORMAT
MM/D D /YY
5-152
20
X
X
X
X
D ATE/TIME
SET D ATE
N/A
5-154
21
X
X
X
X
D ATE/TIME
SET TIME
N/A
5-155
9700+
9705+
9710+
9750+
C ATEGORY
PAR AMETER
1
X
X
X
X
C LOSE
SC HED ULE C LOSE
2
X
X
X
X
C LOSE
C HANGE SC HED ULE
3
X
X
X
X
C LOSE
4
X
X
X
X
C OMMUNIC ATIONS
5
X
X
X
X
STATUS MONITORING
6
X
X
X
X
7
X
X
X
8
X
X
9
X
10
*SEE SEC TION 5, MAN AGEMEN T FU N C TION S, FOR MOR E IN FOR MATION .
TRITON SYSTEMS, INC.
3-7
OPERATION MANUAL - MODEL 97XX-Series
TAB LE 3-4 -
SECTION 3 - INITIAL SETUP
U SER -D EFIN ED SETU P PAR AMETER S
FAC TORY
D EFAU LT
PAGE N O.
ENGLISH/INGLES
*
5-32
LANGUAGES
SPANISH/ESPANOL
*
5-33
X
LANGUAGES
ENABLE/D ISABLE C UST. OPTION
D ISABLED
5-34
X
X
REC EIPTS
SET PRINT LENGTH
35
5-45
X
X
X
REC EIPTS
LOW REC EIPT PAPER
OFF
5-46
X
X
X
X
REC EIPTS
PRINTER GRAPHIC S
D ISABLED
5-47
7
X
X
X
X
REC EIPTS
REC EIPT OPTION
D ISABLED
5-125
8
X
X
X
X
C OUPONS
ENTER LEVEL PRIZE MESSAGE
NONE
5-50
9
X
X
X
X
C OUPONS
ENTER RAND OM PRIZE
MESSAGE.
NONE
5-51
10
X
X
X
X
C OUPONS
ENABLE/D ISABLE C OUPON
AWARD
D ISABLED
5-52
11
X
X
X
X
C OUPONS
SET LEVEL PRIZE AMOUNT
$0.00
5-53
12
X
X
X
X
C OUPONS
SET RAND OM WINNING %
0%
5-54
13
X
C OUPONS
SELEC T LEVEL C OUPON C ASS.
NONE
5-56
14
X
C OUPONS
SELEC T RAND OM C OUPON
C ASS.
NONE
5-57
15
X
C OUPONS
ENABLE/D ISABLE C OUPON
AWARD
D ISABLED
5-58
16
X
C OUPONS
SET LEVEL PRIZE AMOUNT
$0.00
5-59
17
X
C OUPONS
SET RAND OM WINNING %
0%
5-60
9700+
9705+
9710+
9750+
C ATEGORY
1
X
X
X
X
LANGUAGES
2
X
X
X
X
3
X
X
X
4
X
X
5
X
6
PAR AMETER
18
X
X
X
X
MESSAGES
MARKETING MESSAGE
*
5-62
19
X
X
X
X
MESSAGES
WELC OME MESSAGE
*
5-65
20
X
X
X
X
MESSAGES
EXIT MESSAGE
*
5-67
21
X
X
X
X
MESSAGES
STORE MESSAGE
*
5-68
22
X
X
X
X
MESSAGES
TERMINAL OWNER
*
5-69
23
X
X
X
X
USER INTERFAC E
AD JUST VOLUME/C ONTRAST
*
5-124
24
X
X
X
X
AD SC REENS
D ISABLED
5-139
25
X
X
X
X
USER INTERFAC E
OFF
5-146
26
X
X
X
X
OPTIONS
*
5-147
ENABLE/D ISABLE AD SC REENS
BAC KGROUND GRAPHIC
VIEW/MOD IFY OPTIONS
*SEE SEC TION 5, MAN AGEMEN T FU N C TION S, FOR MOR E IN FOR MATION .
TRITON SYSTEMS, INC.
3-8
SECTION 4 - CURRENCY HANDLING
SECTION 4 - CURRENCY HANDLING
OPERATION MANUAL - MODEL 97XX-Series
Introduction
LEARNING NOTES
The purpose of this section of the manual is to describe the procedures for: (1) Removing and replacing note cassettes, (2) Loading cassettes, and (3)
Removing and replacing the Reject Notes (as applicable). Information concerning note handling and
quality issues are explained where appropriate.
IMPORTANT! The first time a 9705 or 9750-series dispenser is used, the mechanism will enter
a learning mode, during which it will reject some
notes as it learns the average thickness of the
currency. In such cases, it is recommended that
you remove the rejected notes from the unit before placing the Cash Dispenser into service.
Dispensing Mechanisms
The 97XX series Cash Dispensers use a variety of
dispensing mechanisms. Depending upon Cash Dispenser model, the dispensing mechanism may hold
one or more Note Cassettes. The Reject collection
method may use a reject compartment that is integrated into the Note Cassette, or a separate reject
container. Currency capacity depends upon the dispenser mechanism installed in the Cash Dispenser,
but is also affected by note quality and thickness. Typical capacities are provided in the following table:
**WARNING**
DO NOT RECYCLE REJECTED NOTES
INTO A CASSETTE! Doing so could cause
more rejects and/or currency jams.
Media Condition
97XX MODEL FAMILIES
MODEL FAMILY
CASSETTE
APPROXIMATE CURRENCY CAPACITY
9700-Series
Single Cassette
2100 Notes
9705-Series
Single Cassette
550-1000 Notes
9710-Series
Single Cassette
750-1000 Notes
9750-Series
Single/Multiple Cassette
3000 Notes per cassette
The dispensing mechanism delivers the appropriate
number of notes from the Note Cassette(s) to fulfill
the customer’s withdrawal request. The purpose of
the Reject area or vault is to accept and hold notes
that have been transferred from the Note Cassette(s)
but not dispensed. Some situations that could cause
the mechanism to reject notes are: (1) Multiple notes
stuck together and (2) Note width too short or long.
Other conditions that could cause a reject are described in the next section, Media Condition.
TRITON SYSTEMS, INC.
If possible, store currency at room temperature for at
least eight hours before dispensing from the cassettes.
The number of rejects can be directly influenced by
the technique used to load the cassettes and the quality of the currency. Notes loaded into the cassettes
must be in “fit” condition if a high level of performance
(low reject and failure rate) is expected from the unit.
“Fit” notes do not possess any of the defects listed
here:
Used Note Defects
•
Adhesive or “sticky” substances on the surface of
the paper.
•
Tears extending more than 1/2” from the edge of
the currency.
•
Tears, holes, or missing sections in the body of
the currency.
4-2
SECTION 4 - CURRENCY HANDLING
OPERATION MANUAL - MODEL 97XX-Series
•
Tape on the surface of the currency used for repairing, patching or any other purpose.
•
Staples, pins, or any other foreign body attached
to the notes.
•
Corner folds of a size greater than 1/2” on either
axis.
•
Two or more notes joined by any means.
•
Excessively crumpled or crinkled.
Preparing New or Uncirculated Notes
•
Remove the band around each bundle of notes.
Separate the notes from each other by:
•
Striking the bundle hard against the edge of a table
or similar object.
Flipping through each bundle of notes in both directions at each end.
•
•
Using a Note Counter.
New or Uncirculated Note Defects
•
All the conditions listed for used notes.
•
Excessive bowing due to conditions of packing
and storing.
•
New or uncirculated currency must be “burst” and
fully separated prior to loading into cassettes.
Preparing Notes
Use the following procedures to prepare notes before
inserting them into a Note Cassette.
Preparing Used Notes
•
Remove the band around each bundle of notes.
•
Remove foreign objects (e.g. pins, paper clips,
crumbs, etc.).
•
Remove torn or very worn notes.
•
Straighten any folded notes.
TRITON SYSTEMS, INC.
4-3
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
MODEL 9700-SERIES
Replenishing Cassettes
1. Open the Cash Dispenser security container via
the enclosure lock on the front of the unit. The
combination lock must then be opened to gain
access to the security container.
2. To remove the cassette, grasp the handle on the
front of the Cash Dispenser mechanism with one
hand while holding the mechanism in place with
the other hand and pull sharply. Do not allow the
cassette to swing freely when it is pulled out.
It may strike a near by object or person causing damage to or injury to what it strikes!
Loading Tray.
Cassette on Loading Tray.
5. Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to
gain access to the currency compartment.
Removing cassette.
3. The cassette must be primed with the cassette
key before it can be inserted onto the loading tray.
Insert the key and turn clockwise to show the
green indicator in the window on the side of the
cassette.
***CAUTION***
If RED is indicated in the window on the side of the
currency cassette, NEVER attempt to insert the cassette into the Cash Dispenser or the loading tray!
Cassette opened.
**WARNING**
4. Place the cassette onto the loading tray with the
back of the cassette facing the probes on the tray.
The shutter is unlocked as the cassette is pushed
into the probes.
TRITON SYSTEMS, INC.
DO NOT RECYCLE REJECTED NOTES
INTO A CASSETTE! Doing so could cause
more rejects and/or currency jams.
4-4
SECTION 4 - CURRENCY HANDLING
OPERATION MANUAL - MODEL 97XX-Series
6. Pull the packer plate to the rear of the cassette
(away from the shutter) until it locks to the white
packer plate latch. It will be necessary to push
down on the packer plate latch to lock the packer
plate in place. The packer plate will be held in
this position until the lid is closed or the latch is
released by pushing it down. Be careful not to
release the packer plate onto your fingers.
7. Place the currency into the cassette. Allow at least
one inch of clearance between the packer plate
when it is fully retracted and the currency. This
will allow the packer plate to compress the currency.
•
Loading cupped notes.
Slanting pile
To avoid dispensing problems caused by a
“slanting” pile, put the notes in neat bundles of no
more than ½ to ¾ inches in thickness (100-200
notes). Turn every other bundle around to
minimize slanting of the pile (bundle should have
the same height on both sides, if possible).
Loading cupped notes.
•
Separate the mixed currency into neat bundles of
100-200 notes of each type. Place the cupped
bundles nearest the dispense opening of the tray,
with the cupped side facing the opening. Turn
every other slanted bundle around to give the
bundles the same height on both sides and place
after the cupped bundles.
Loading slanted notes.
•
•
Mixed (Slanting and Cupped) bundles
Old and New Notes
Cupped bundle
To avoid dispensing problems caused by cupped
bundles, turn all the bundles with the cupped side
towards the dispense opening of the note tray
(opposite end from the handle).
TRITON SYSTEMS, INC.
Always place the bundles containing old notes into
the cassette first (nearest the handle) and bundles
containing new notes last (nearest the dispense
opening).
4-5
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
Installing cassette.
Place old notes together.
11. Close and lock the Cash Dispenser.
•
Common notes
Simply place the prepared bundles in the tray.
8. Make sure the note pile is as even as possible. If
necessary, use your hands to smooth and level
the pile.
Level the note pile.
9. Release the packer plate and lower the reject tray
and the lid. The cassette can now be removed
from the loading tray by sliding it away from the
probes.
10. Verify that the cassette is primed. Be certain
the green indicator is showing in the window below the key! Install the cassette into the Cash Dispenser by placing the cassette guides on the dispensers’ rails and firmly pushing the cassette in
until it locks in place.
TRITON SYSTEMS, INC.
4-6
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
MODEL 9705-SERIES
Removing the Currency Cassette
1. Ensure the terminal is not in use before
removing the note cassette! Removing the note
cassette while the machine is in operation
(processing customer transactions, performing
close operations, etc.) can cause the terminal to
enter an “Out of Service” condition!
4. To gain access to the cassettes, rotate the
mechanism mounting platform to the service
position. To do this, locate the spring-loaded
locking pin on the underside of the slide tray. This
pin lets you lock the dispenser’s swivel mounting
platform into various quarter and half-turn access
positions.
2. Open the outer fascia panel to gain access to the
security container door, using the key lock on the
front of the panel. Open the combination lock on
the security container door and open the door to
gain access to the dispensing mechanism.
3. Some cabinets employ a slide-rail mounting
system. On these cabinets, two levers are used
to release the slide-tray lock, allowing the slide
tray to be pulled out. Lift up on the locking levers
that are on either side of the front edge of the
dispenser slide tray and carefully slide the tray
out to the access position.
Slide dispenser out to access position.
Pull the pin down to release the swivel mounting
platform. Slowly turn the tray so that the note and
reject cassettes can be accessed from the side.
Release the locking pin and move the mounting
platform back and forth slightly to ensure the pin
snaps back into place, locking the mounting
platform into the service position.
Lift up on slide tray locking levers.
Other cabinets may use a fixed-tray mounting
system. In these cases the dispensing mechanism
mounting tray does not slide out of the cabinet.
You will simply rotate the mechanism to the service
position (as described in the next step) in order to
access the currency and reject cassettes.
TRITON SYSTEMS, INC.
Pull release pin for swivel platform.
4-7
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
Loading the Currency Cassette
1. Unlock the cassette and open the cassette lid
using the supplied key. Move the pusher plate to
the rear of the cassette (toward the handle).
Turn mounting platform to access position.
5. To remove the note cassette, grasp the cassette
handle and pull in a firm but controlled manner to
release the cassette from the snap catches. Try
to use only the minimum amount of force to
release the cassette! The cassette will only move
a few inches! Once released from the snaps you
can slide the cassette out of the mechanism. Place
the cassette on a level, flat surface for servicing.
Note: The pusher plate action will depend on the
type of cassette in use. Some cassettes require
you to maintain pressure on the pusher plate as
needed while loading notes. Other cassettes use
a locking mechanism to hold the packer plate in
the loading position. On these cassettes, pull the
pusher-plate all the way back to the handle end
of the cassette and turn the key to latch the pusher
plate into the loading position.
Unlock note cassette.
Removing note cassette.
Open the note cassette lid.
Note cassette removed from dispenser.
TRITON SYSTEMS, INC.
4-8
SECTION 4 - CURRENCY HANDLING
OPERATION MANUAL - MODEL 97XX-Series
•
Cupped bundle
To avoid dispensing problems caused by cupped
bundles, turn all the bundles with the cupped side
towards the dispense opening of the note cassette
(opposite end from the handle).
Pull the packer back. Some cassettes allow the pusherplate to be latched in position using the key-lock.
Dispense
opening.
2. IMPORTANT: The shape of some notes may be
affected by conditions of storage or bundling,
preventing them from forming neat, even piles. If
not corrected, such conditions may cause notes
to be rejected by the dispensing mechanism.
To compensate for the most common conditions
of slanting or cupped note piles, follow the
directions given next.
Notes with no apparent shape problems are
referred to as “common” notes.
•
Slanting Pile
Turn cupped sides toward dispense opening.
•
Mixed (Slanting and Cupped) bundles
Separate the mixed currency into neat bundles of
100-200 notes of each type. Place the cupped
bundles nearest the dispense opening of the
cassette, with the cupped side facing the opening.
Turn every other slanted bundle around to give
the bundles the same height on both sides and
place after the cupped bundles.
To avoid dispensing problems caused by a
“slanting” pile, put the notes in neat bundles of no
more than ½ to ¾ inches in thickness (100-200
notes). Turn every other bundle around to
minimize slanting of the pile (bundle should have
the same height on both sides, if possible).
•
Old and New Notes
Always place the bundles containing old notes into
the cassette first (nearest the handle) and bundles
containing new notes last (nearest the dispense
opening).
Alternate slanted bundles.
TRITON SYSTEMS, INC.
4-9
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
5. Close and lock the cassette. Remove the key.
Slide the cassette back into its compartment in
the dispensing mechanism. Make sure the
cassette is fully inserted! You will feel the cassette
latch securely into the snap catches.
Removing the Reject Cassette
The reject tray is located just above the currency cassette in the dispensing mechanism. Follow these steps
to remove the reject tray:
Place old notes together.
•
1. Slide the reject tray out of its compartment in the
dispensing mechanism. Place the tray on a flat
surface.
Common notes
Simply place the prepared bundles in the cassette.
3. Make sure the note pile is as even as possible. If
necessary, use your hands to smooth and level
the pile.
4. On cassettes that do not use a pusher-plate
locking mechanism, release the pusher plate
against the notes. If the cassette uses pusherplate locking, turn the key to release the catch,
allowing the pusher plate to compress the notes.
Remove reject cassette.
2. Unlock the tray using the supplied key. Flip the
top back to gain access to the reject compartment.
Load notes.
TRITON SYSTEMS, INC.
Unlock and open reject cassette.
4-10
OPERATION MANUAL - MODEL 97XX-Series
3. Remove any notes in the reject compartment.
**WARNING**
SECTION 4 - CURRENCY HANDLING
If the mechanism uses a slide-rail mounting system, press in on the slide rail locking tab as you
slide the mechanism back into the cabinet.
2. Close and lock the security cabinet.
DO NOT RECYCLE REJECTED NOTES INTO
A CASSETTE! Doing so could cause more
rejects and/or currency jams.
4. Close and lock the reject tray. Remove the key.
Slide the cassette back into its compartment in
the dispensing mechanism. Make sure the reject
cassette is fully inserted! You will feel the cassette snap securely into the catches.
You may wish to record the denomination and number of notes removed from the reject tray, for use when
balancing the note tray against the cassette/day close
records.
Reinstalling the Dispenser
Mechanism
1. After reinstalling the currency and reject cassettes,
pull down on the swivel platform locking pin to
allow the swivel platform to turn.
Rotate the mechanism back to the operating position.
Slide rail locking tab.
Mechanism in operating position. If unit is slide-mounted,
release locking tab and slide dispenser into cabinet.
TRITON SYSTEMS, INC.
4-11
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
MODEL 9710-SERIES
Removing the Note Tray
1. Ensure the terminal is not in use before
removing the note tray! Removing the note tray
while the machine is in operation (processing
customer transactions, performing close
operations, etc.) can cause the terminal to enter
an “Out of Service” condition!
2. Open the outer fascia panel to gain access to the
security container door, using the key lock on the
front of the panel. Open the combination lock on
the security container door and open the door to
gain access to the dispensing mechanism.
3. To remove the note tray, grasp the tray handle
and slide the tray out of the mechanism.
**WARNING**
DO NOT RECYCLE REJECTED NOTES INTO
A CASSETTE! Doing so could cause more
rejects and/or currency jams.
You may wish to record the denomination and number
of notes for use when balancing the note tray against
the tray/day close records.
Loading the Note Tray
1. Move the pusher plate to the rear of the tray (toward
the handle). Ensure the pusher plate is fully back.
Maintain pressure on the pusher plate as needed
while loading notes.
Removing a note tray from the
dispensing mechanism.
Removing Rejected Notes
The reject compartment is located nearest the handle
side of the note tray. Check the compartment for rejected notes. Remove any notes present.
Loading note tray with currency.
2. IMPORTANT: The shape of some notes may be
affected by conditions of storage or bundling,
preventing them from forming neat, even piles. If
not corrected, such conditions may cause notes to
be rejected by the dispensing mechanism.
To compensate for the most common conditions of
slanting or cupped note piles, follow the directions
given next.
Notes with no apparent shape problems are referred
to as “common” notes.
Removing rejected notes.
TRITON SYSTEMS, INC.
4-12
SECTION 4 - CURRENCY HANDLING
OPERATION MANUAL - MODEL 97XX-Series
•
Slanting pile
•
To avoid dispensing problems caused by a
“slanting” pile, put the notes in neat bundles of no
more than ½ to ¾ inches in thickness (100-200
notes). Turn every other bundle around to
minimize slanting of the pile (bundle should have
the same height on both sides, if possible).
Separate the mixed currency into neat bundles of
100-200 notes of each type. Place the cupped
bundles nearest the dispense opening of the tray,
with the cupped side facing the opening. Turn
every other slanted bundle around to give the
bundles the same height on both sides and place
after the cupped bundles.
•
Alternate slanted
bundles.
•
Mixed (Slanting and Cupped) bundles
Old and New Notes
Always place the bundles containing old notes into
the cassette first (nearest the handle) and bundles
containing new notes last (nearest the dispense
opening).
Cupped bundle
Place old notes
together.
To avoid dispensing problems caused by cupped
bundles, turn all the bundles with the cupped side
towards the dispense opening of the note tray
(opposite end from the handle).
Turn cupped sides
toward dispense
opening.
Compensating for various note
conditions.
•
Common notes
Simply place the prepared bundles in the tray.
3. Make sure the note pile is as even as possible. If
necessary, use your hands to smooth and level
the pile.
TRITON SYSTEMS, INC.
4-13
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
Level the note pile.
4. Release the pusher plate against the notes. When
loading the note tray to full capacity, make sure
that the pusher plate has a leeway of
approximately 1/4-inch (5 mm) between the wall
plate and the pusher plate .
Release packer plate.
5. Using the handle, slide the note tray into the
dispensing mechanism. Make sure the note tray
is fully inserted!
Slide note tray into dispenser
mechanism.
6. Close and lock the security cabinet.
TRITON SYSTEMS, INC.
4-14
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
MODEL 9750-SERIES
Removing Note Cassettes
1. UNLOCK the cassettes, using the Cassette Lock/
Unlock procedure in Section 5, Management
Functions.
2. Open the outer fascia panel of the security container, using the key lock on the front of the panel.
Open the combination lock on the security container door and open the door to gain access to
the dispensing mechanism.
Opening Note Cassettes
1. Open the cassette by simultaneously pressing the
release button and lifting the lid. Flip the lid back
fully, allowing it to rest on the table or other flat
surface.
2. Move the pusher plate to the rear of the cassette
(toward the handle). Ensure the pusher plate is
fully back. It should stay in this position.
3. To remove the selected Note Cassette, grasp the
cassette handle with one hand while holding the
mechanism in place with the other hand. Pull the
cassette out slightly. Place one hand underneath
to support the cassette as you slide it completely
out of the unit.
Press release button and lift top..
Removing note cassette.
Pull packer plate back.
Replacing note cassette.
Continue to support the bottom of the cassette to
keep it level as you place it on a table or other flat
surface.
TRITON SYSTEMS, INC.
4-15
SECTION 4 - CURRENCY HANDLING
OPERATION MANUAL - MODEL 97XX-Series
Loading Note Cassettes
Follow these steps to load the cassette with notes.
When loaded, the notes must lean evenly against the
packer plate.
IMPORTANT: The shape of some notes may be
affected by conditions of storage or bundling, preventing them from forming neat, even piles. If not corrected,
such conditions may cause notes to be rejected by
the dispensing mechanism. To compensate for the
most common conditions of slanting or cupped note
piles, follow the directions given here. Notes with no
apparent shape problems are referred to as “common”
notes.
•
Cupped bundles face dispense opening.
Slanting pile
To avoid dispensing problems caused by a “slanting”
pile, put the notes in neat bundles of no more than ½
to ¾ inches in thickness. Turn every other bundle
around to minimize slanting of the pile.
Cupped bundles face dispense opening.
•
Common notes
Place the prepared bundles in the cassette.
Follow these steps to load notes in the cassette:
1. Level the note pile. Compress the note pile slightly
by hand. Single notes must not protrude from the
bundle. Make sure the bundle leans evenly against
the note plate.
Alternate slanted note piles.
•
Cupped bundle
To avoid dispensing problems caused by cupped
bundles, turn all the bundles with the cupped side towards the dispense opening (the “feed” end of the
cassette).
Level the note pile.
TRITON SYSTEMS, INC.
4-16
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
Installing Note Cassettes
Once the cassettes have been loaded with currency,
replace them using the reverse of the steps used to
remove the cassettes from the mechanism. Slide
each Note Cassette into its slot in the mechanism.
Make sure each cassette is fully inserted.
Notes lean against packer plate.
2. Move the pusher plate against the notes with just
enough pressure to hold the notes in the correct
position when closing the lid and inserting the
cassette into the mechanism.
Once all cassettes have been filled and replaced,
they are ready to be LOCKED into position using
the Cassette Lock/Unlock function (see Section 5,
Management Functions, for the appropriate procedure). IMPORTANT: Ensure the MULTIPLE
AMOUNT parameter matches the denomination of
currency in each Note Cassette! See the procedure for using the VALUE function to set this parameter, in Section 5, Management Functions.
Removing the Reject Vault
The Reject Vault is locked when it is removed from
the dispensing mechanism. The color indicator
shows a green window when the Reject Vault is
opened for note collection (inside the dispensing
mechanism) and when it is ready for use.
Release packer plate.
3. Close the cassette lid. Fold the lid down to its
locked position. The release button should “pop”
out, allowing the lid to mate cleanly with the body
of the cassette.
The color indicator shows a red window when the
Reject Vault is inserted into the dispensing mechanism and until it is opened for rejected note retrieval.
1. UNLOCK the cassettes, using the Cassette
Lock/Unlock procedure in Section 5, Management Functions.
2. Open the outer fascia panel of the security container, using the key lock on the front of the panel.
Open the combination lock on the security container door and open the door to gain access to
the dispensing mechanism.
Close cassette top.
TRITON SYSTEMS, INC.
IMPORTANT! If you remove the Reject Vault with
power applied, the terminal will sense this and automatically reset the rejected note count to ZERO.
Therefore, to ensure an accurate rejected note count
NEVER REMOVE THE REJECT VAULT WITH
POWER APPLIED WITHOUT CHECKING FOR
AND REMOVING ANY REJECTED NOTES.
4-17
OPERATION MANUAL - MODEL 97XX-Series
3. To remove the Reject Vault, grasp the Vault handle
with one hand while holding the mechanism in
place with the other hand. Pull the Vault out
slightly. Place one hand underneath to support
the Vault as you slide it completely out of the unit.
Place it on a level surface.
SECTION 4 - CURRENCY HANDLING
**WARNING**
DO NOT RECYCLE REJECTED NOTES INTO
A CASSETTE! Doing so could cause more
rejects and/or currency jams.
Closing the Reject Vault
After removing any rejected notes, turn the small
handle about a half-turn counterclockwise and close
the lid. Allow the handle to return to the position of the
seal bracket. At this point, the vault is primed and the
color window should be showing GREEN. If applicable,
apply a new vault seal and lock the small handle to
the seal bracket.
Removing reject vault.
Opening the Reject Vault
The Reject Vault is locked when it is removed from
the dispenser. A color indicator window shows GREEN
when the vault is opened for collection and when it is
ready for use. This condition is also referred to as the
PRIME position of the color window.
The color window shows RED when the vault is inserted into the dispenser and will show red until it has
been removed from the dispenser and opened for
collection.
Remove the vault seal (if applicable). Turn the small
handle on the front counterclockwise and lift the lid.
Release the handle. Collect the rejected notes.
Closing reject vault top.
Installing the Reject Vault
Using the reverse of the steps taken to remove the
Reject Vault, slide the Reject Vault back into its slot
in the mechanism. Make sure the Vault is fully inserted.
LOCK all cassettes into position using the Cassette
Lock/Unlock function (see Section 5, Management
Functions).
Opening reject vault top.
TRITON SYSTEMS, INC.
4-18
OPERATION MANUAL - MODEL 97XX-Series
SECTION 4 - CURRENCY HANDLING
Replacing reject vault.
Verify Operation
1. Close and lock the security cabinet. Restore
power to the cash dispenser.
2. Enter quantity of notes in each cassette. Use the
ENTER QTY. IN CASSETTE function, in
Management Functions.
3. Perform a TRIAL CASSETTE CLOSE on each
cassette. Check the Management Report to
ensure the quantity value matches what you
entered in the previous step.
4. Check the VALUE parameter for each cassette.
The Value parameter should match the
denomination of the notes in each cassette.
Access the Value parameter through Management
Functions.
5. Ensure the cassettes are LOCKED.
6. Ensure each note cassette is IN SERVICE.
TRITON SYSTEMS, INC.
4-19
SECTION 5 - MANAGEMENT FUNCTIONS
OPERATION MANUAL - MODEL 97XX-Series
SECTION 5 - MANAGEMENT FUNCTIONS
INTRODUCTION
This section describes the Management Functions available for
controlling the Cash Dispenser. When the CUSTOMER WELCOME screen is displayed, you can access the MANAGEMENT
FUNCTIONS menu by following the procedure described next.
ACCESSING THE MANAGEMENT FUNCTIONS MENU
1. Press and hold down the <CTRL> key; while holding down
the <CTRL> key, press the <1> key. Release both keys. After
a moment the Top Menu will be displayed.
2. At the Top Menu (see figure below), select MANAGEMENT
FUNCTIONS.
3. Enter the Master or Administration password at the Password
Entry display (see figure below). The factory default MASTER
PASSWORD is ‘123456’. The factory default
ADMINISTRATION PASSWORD is ‘987654’.
When a valid password is entered, the Management Functions
menu (see the figure on the next page) will be displayed. Once
you have entered the Management Functions Menu you may perform any of the functions allowed by the type of password used.
The ADMINISTRATION password allows access to a limited group
of functions such as CLOSE, DIAGNOSTICS, etc. The MASTER
PASSWORD allows access to all functions performed with the
ADMINISTRATION password plus access to the Cash Dispenser
configuration functions.
Each MANAGEMENT FUNCTION description will include the function name, instructions for accessing the function, a factory default value (if applicable) and any error conditions associated with
the use of the function.
FUNCTION AVAILABILITY
Some function screens or options described on the following pages
may be present but not accessible on your Cash Dispenser. In
these cases when you attempt to access the function you will receive a message informing you that the feature or hardware required to support it is not available.
TRITON SYSTEMS, INC.
5-2
OPERATION MANUAL - MODEL 97XX-Series
SECTION 5 - MANAGEMENT FUNCTIONS
In other cases a function screen or option described here may not
even be present in the Management Functions for your particular
Cash Dispenser. In such cases this is because the function is not
available in the version of terminal operating software currently
loaded in the unit.
You may also notice that the factory default values for some functions on your terminal may differ from the values shown in this
manual. Again, this is because versions of the terminal operating
software customized for a particular processor may require nonstandard default values for some parameters.
TRITON SYSTEMS, INC.
5-3
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
MANAGEMENT FUNCTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the MANAGEMENT FUNCTIONS option from the Top Menu
(see page 5-2 for instructions on how to access the Top Menu).
DESCRIPTION:
The MANAGEMENT FUNCTIONS menu offers the following options:
9700-SERIES
1.
2.
3.
4.
5.
6.
9710-SERIES
9750-SERIES
CLOSE
DIAGNOSTICS
LANGUAGE/IDIOMA
JOURNAL
PASSWORD MAINTENANCE
TERMINAL CONFIGURATION
9700-SERIES
1.
2.
3.
4.
5.
6.
7.
9705-SERIES
9700, 9705 and 9710-Series
Cash Dispensers
9705-SERIES
9710-SERIES
9750-SERIES
CLOSE
DIAGNOSTICS
LANGUAGE/IDIOMA
JOURNAL
CASSETTE SERVICE
PASSWORD MAINTENANCE
TERMINAL CONFIGURATION
9750-Series Cash Dispensers
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-4
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the CLOSE option from the MANAGEMENT FUNCTIONS
screen to view the options available from the SELECT CLOSE
FUNCTION menu.
DESCRIPTION:
The SELECT CLOSE FUNCTION menu offers the following options:
9700-SERIES
1.
2.
3.
4.
5.
6.
7.
9710-SERIES
9750-SERIES
9710-SERIES
9750-SERIES
SCHEDULE CLOSE
TRIAL CASSETTE BALANCE
TRIAL CLOSE
DAY CLOSE
SEND TERMINAL TOTALS
ENTER QTY. IN CASSETTE
CASSETTE CLOSE
9700-SERIES
1.
2.
3.
4.
5.
6.
9705-SERIES
9700, 9705 and 9710-Series
Cash Dispensers
9705-SERIES
SCHEDULE CLOSE
SEND TERMINAL TOTALS
TRIAL CLOSE
DAY CLOSE
CASSETTE CLOSE
TRIAL CASSETTE CLOSE (ALL)
9750-Series Cash Dispensers
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-5
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SCHEDULE CLOSE
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select SCHEDULE CLOSE.
DESCRIPTION:
This function allows you to turn on or off the SCHEDULE CLOSE
feature. It also provides access to the CHANGE SCHEDULE function, which allows you to specify the time of day when a CLOSE
process will be automatically initiated (if the SCHEDULE CLOSE
feature is turned ON). When the feature is turned OFF, the close
procedure must be initiated manually.
The current state of the SCHEDULE CLOSE feature is shown as
either ON or OFF in the label on the left-hand side of the display.
Press the button next to this label to toggle the state of the feature
between ON and OFF.
NOTE: The close information will be written to the Electronic Journal, allowing it to be printed out, or retrieved by a remote computer
equipped with Triton Connect software (version 3.0 or later).
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-6
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CHANGE SCHEDULE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select SCHEDULE CLOSE.
3. Select CHANGE SCHEDULE.
DESCRIPTION:
This function is used to set the time, in hours and minutes, at which
the terminal will automatically initiate contact with the processor
and perform a close operation. The time is entered in the form
‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the fields themselves. Press
CLEAR to erase everything and start over. Press the BACKSPACE
key to back up and erase a single character. Press QUIT to escape without doing anything. Press SET TIME to load the entered
time into the clock.
The Cash Dispenser will not let you enter an invalid number for
hours or minutes. The clock will properly handle the rollover to the
year 2000.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-7
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SEND TERMINAL TOTALS
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select SEND TERMINAL TOTALS.
DESCRIPTION:
This function allows you to turn on or off the REPORT TERMINAL
TOTALS feature. When the feature is turned ON, the terminal will
send accumulated totals information to the processor during the
close operation. Terminal totals include the total value of all withdrawal, inquiry and transfer transactions that have occurred since
the last close operation (see the description of the DAY CLOSE
function for additional information).
The current state of the SEND TERMINAL TOTALS feature is
shown as either ON or OFF in the label on the left-hand side of the
display. Press the button next to this label to toggle the state of the
feature between ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-8
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
TRIAL CLOSE
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Term# 000000000000000
1. Select CLOSE from the MANAGEMENT FUNCTIONS screen.
2. Select TRIAL CLOSE.
Date:
03/11/01
DESCRIPTION:
The TRIAL CLOSE function is used during the daily close procedure. It does the same thing as DAY CLOSE, except that the totals
are not cleared.
The report printed by the TRIAL CLOSE is used to balance your
Cash Dispenser before you actually balance with your processor.
It contains information obtained from the processor and information that is obtained from the terminal itself.
Time:
10:04:45 AM
TRIAL DAY CLOSE
Withdrawals
Inquiries
Transfers
HOST
__________
100
0
0
SETTLEMENT $
1000.00
TERMINAL
__________
100
0
0
1000.00
Sample TRIAL DAY CLOSE receipt.
Typically, you would do a TRIAL CLOSE to get the totals from the
Cash Dispenser.
The report shows the total number of customer transactions (Withdrawals, Inquiries and Transfers) recorded by the host processor
and the terminal since the last Day Close was performed. The twocolumn format allows the host and terminal totals in each category
to be easily compared. The ‘Settlement $’ value is the host
processor’s record of the total currency dispensed from the terminal since the last Day Close was performed.
ERROR CONDITIONS:
A call to the processor host computer is required to complete the
operation. If the call to the host is not completed successfully, a
warning (***HOST TOTALS NOT RECEIVED***) will be printed on
the report.
TRITON SYSTEMS, INC.
5-9
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
DAY CLOSE
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Term# 000000000000000
1. Select CLOSE from the MANAGEMENT FUNCTIONS screen.
2. Select DAY CLOSE.
Date:
03/11/01
DAY CLOSE
DESCRIPTION:
The DAY CLOSE Function is used to complete daily balancing of
the Cash Dispenser with the processor. The DAY CLOSE is performed to clear the totals and switch to the next business day. This
function prints a report summarizing all of the activity done by the
Cash Dispenser since the last DAY CLOSE was completed. The
information includes a total of all transactions.
This function also calls your host processor’s computer and commands it to download the totals it has accumulated for the current
business day.
Time:
10:04:45 AM
Withdrawals
Inquiries
Transfers
HOST
__________
100
0
0
SETTLEMENT $
1000.00
TERMINAL
__________
100
0
0
1000.00
Sample DAY CLOSE receipt.
The DAY CLOSE is normally completed as the final step in the
daily balancing process. The DAY CLOSE report is printed to the
receipt printer. The TRIAL CLOSE function does the same thing
as the DAY CLOSE, except that the totals are not cleared. See the
TRIAL CLOSE function for more information.
NOTE: If the DAY CLOSE is not performed at the same time as the
processors’ day close, the host and terminal totals may not match.
ERROR CONDITIONS:
A call to the processor host computer is required to complete the
operation. If the call to the host is not completed successfully, a
warning (***HOST TOTALS NOT RECEIVED***) will be printed on
the report.
TRITON SYSTEMS, INC.
5-10
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CASSETTE CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select CLOSE from the MANAGEMENT FUNCTIONS screen.
2. Select CASSETTE CLOSE.
DESCRIPTION:
This function is available in 9750-series Cash Dispensers only!
The CASSETTE CLOSE option is used to perform cassette-specific close operations. When the CASSETTE CLOSE option is selected, a cassette selection screen (see the description of the SELECT CASSETTE function for more information) is presented which
allows the operator to select the specific cassette which will be the
focus of the close operations. The cassette selection screen is followed by the cassette close options screen. The CASSETTE
CLOSE option screen provides access to the following functions:
1.
2.
3.
4.
TRIAL CASSETTE CLOSE
CASSETTE CLOSE
ENTER QTY. IN CASSETTE
SELECT CASSETTE
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-11
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
TRIAL CASSETTE CLOSE
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Term# 000000000000000
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
Date:
03/11/01
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select TRIAL CASSETTE BALANCE.
9700-SERIES
9705-SERIES
9710-SERIES
Time:
10:04:45 AM
TRIAL CASSETTE CLOSE
9750-SERIES
QTY
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select CASSETTE CLOSE. Choose a cassette (A, B, C, or D).
3. Select TRIAL CASSETTE CLOSE.
DESCRIPTION:
Selecting this function prints a receipt summarizing activity on the
cassette since the last CASSETTE CLOSE was performed. The
totals are not cleared (set to zero) or reported to the host during a
trial cassette close.
START
DISPENSED
REMAINING
____
500
100
____
400
AMT
______
5000
1000
______
4000
VALUE OF EACH DOC.
$10.00
TRANSACTIONS:
REJECTS:
100
0
Sample TRIAL CASSETTE CLOSE
receipt.
The following information is provided:
1. START. Includes the starting quantity of notes in the cassette,
and the total value of this quantity.
2. DISPENSED. Shows the number of notes that have been
dispensed and the value of this quantity of notes.
3. REMAINING. Shows the number of notes remaining in the
cassette, and the total value of these notes.
4. VALUE OF EACH DOC. The denomination of the notes in the
cassette.
5. TRANSACTIONS. The number of transactions that have occurred
since the last.
6. REJECTS. The number of reject events. Rejects can involve
more than a single note per event.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-12
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CASSETTE CLOSE
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Term# 000000000000000
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
Date:
03/11/01
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select CASSETTE CLOSE.
9700-SERIES
9705-SERIES
9710-SERIES
Time:
10:04:45 AM
CASSETTE CLOSE
9750-SERIES
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select CASSETTE CLOSE. Choose a cassette (A, B, C, or D).
3. Select CASSETTE CLOSE.
DESCRIPTION:
The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette of the Cash Dispenser. This
function prints a report summarizing all activity on the Cash Dispenser for the selected cassette since the last CASSETTE CLOSE
was completed. The report includes a total of all transactions.
START
DISPENSED
REMAINING
QTY
____
500
100
____
400
AMT
______
5000
1000
______
4000
VALUE OF EACH DOC.
$10.00
TRANSACTIONS:
REJECTS:
100
0
Sample CASSETTE CLOSE receipt.
The CASSETTE CLOSE is normally completed as the final step in
balancing the currency cassette before removing it to be replenished. The CASSETTE CLOSE report is printed to the Receipt
Printer. Completing a CASSETTE CLOSE clears the cassette total from the Cash Dispenser.
NOTE: The Cassette Close operation also resets the number of
bills loaded in the cassette to zero (0). After performing a cassette
close, use the “ENTER QTY IN CASSETTE” function to enter the
number of bills in the cassette.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-13
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
ENTER QTY. IN CASSETTE
FACTORY DEFAULT: ‘0’
ACCESS INSTRUCTIONS:
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select ENTER QTY. IN CASSETTE.
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select CASSETTE CLOSE. Choose a cassette (A, B, C, or D).
3. Select ENTER QTY. IN CASSETTE.
DESCRIPTION:
The ENTER QTY. IN CASSETTE function allows entry of the number of documents in the cassette. This number is used as a starting point for the cassette close report. Enter the total number of
documents in the cassette and press OK.
NOTE: Enter the number of documents placed in a cassette, not
the value of those documents.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-14
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SELECT CASSETTE
FACTORY DEFAULT: ‘N/A
ACCESS INSTRUCTIONS:
1. Select CLOSE from the MANAGEMENT FUNCTION screen.
2. Select CASSETTE CLOSE. Choose a cassette (A, B, C, or D).
3. Choose the SELECT CASSETTE option.
DESCRIPTION:
This option provides a convenient way to switch between cassettes
when performing cassette-specific close operations. Simply select
the cassette you wish to work with and a menu of cassette related
close functions will be presented. See the description of the CASSETTE CLOSE function for more information.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-15
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
TRIAL CASSETTE CLOSE (ALL)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select CLOSE from the MANAGEMENT FUNCTIONS screen.
2. Select TRIAL CASSETTE CLOSE (ALL).
DESCRIPTION:
Selecting the TRIAL CASSETTE CLOSE (ALL) function prints a
summary of all cassettes present with out clearing any totals. The
host is not contacted.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-16
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
DESCRIPTION:
•
•
•
•
•
•
•
Select STATUS to determine the operational status of the four
Feed Channels, the Reject Channel and the Transport Channel
of the dispensing mechanism.
Select PURGE to complete a PURGE cycle on the mechanism.
Select TEST DISPENSE to perform a dispense from each Feed
Channel of the mechanism.
Select FORMAT GRAPHIC MEMORY to erase the memory
used to store Ad graphics.
Select the TEST RECEIPT PRINTER option to test the
operation of the Receipt Printer.
Select the VERSION #’S option to display a screen that provides
version numbers for the various components of the terminal
operating software.
Select the MORE DIAGNOSTICS option to access additional
diagnostic functions.
The diagnostics options do not have a time-out associated with
them. You must manually exit the diagnostics mode when you are
finished.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-17
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
STATUS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen
2. Select the STATUS option.
DESCRIPTION:
The STATUS feature presents a screen with options for initiating
status checks on the primary functional areas of the dispensing
mechanism.
9700-SERIES
9705-SERIES
9710-SERIES
9700, 9705 and 9710-Series
Cash Dispensers
9750-SERIES
These areas are the current Status of Count Sensors, the current
Double Detect status, the current average thickness of the documents being dispensed, and the current average length of the documents being dispensed. Any of the following sets of return codes
will indicate that all of the areas are operating normally:
1.
‘40 40/50 40 36’
2.
‘50 40/50 40 36’
3.
‘44 40/50 40 36’
4.
‘54 40/50 40 36’
9750-Series Cash Dispensers
Note that the value of the second number in a set of return codes
may be either 40 or 50 (40/50). The cancel button must be pressed
to return to the diagnostic’s menu.
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
These areas are the four Feed Channels, the Reject Channel and
the Transport Channel. Choose the area you want to check and
press the applicable option button. The return code for each of
these functional areas of the dispenser will consist of a string of
characters that must be interpreted to determine the status of various components within that area. Refer to applicable service documentation for an explanation of these codes. The cancel button
must be pressed to return to the DIAGNOSTICS main menu.
TRITON SYSTEMS, INC.
5-18
OPERATION MANUAL - MODEL 97XX-Series
SECTION 5 - MANAGEMENT FUNCTIONS
The Return Code received as a result of initiating status testing
may provide indications of error conditions in the specified channel.
ERROR CONDITIONS:
If any code other than what is indicated above is displayed contact
your service provider for assistance.
TRITON SYSTEMS, INC.
5-19
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
PURGE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen
2. Select the PURGE option.
DESCRIPTION:
When the PURGE option is selected, a PURGE command is sent
to the dispenser, instructing it to exercise its note transport system. No notes will be dispensed from the cassettes, but this action
should remove any notes that may be present in the transport path
of the dispensing mechanism. The return code for a successful
PURGE depends upon the model of the Cash Dispenser:
9700, 9705 and 9710-Series
Cash Dispensers
9700, 9705, 9710
The Return Code for a successful purge is ‘20 20 20’. If any code
other than ‘20 20 20’ is displayed, contact your service provider for
assistance. Press the cancel key to return to the DIAGNOSTICS
main menu.
9750
The Return Code for a successful purge is ‘0’. If any code other
than ‘0’ is displayed, contact your service provider for assistance.
Press the cancel key to return to the DIAGNOSTICS main menu.
9750-Series Cash Dispensers
ERROR CONDITIONS:
The Return Code received as a result of initiating a PURGE command may indicate an error condition in the dispensing mechanism.
TRITON SYSTEMS, INC.
5-20
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
TEST DISPENSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen
2. Select the TEST DISPENSE option.
DESCRIPTION:
The TEST DISPENSE command instructs the dispensing mechanism in the Cash Dispenser to dispense a single note from each
Note Cassette, sending each note into the Reject Cassette. This
test exercises the dispenser without sending notes to the exit. The
return code for a successful TEST DISPENSE depends upon the
model of the Cash Dispenser:
9700, 9705, 9710
A return code of ‘20 20 21’ indicates a single successful test dispense. Press the cancel key to return to the diagnostics menu.
9750
The following return codes indicate a successful test dispense:
• 2-Cassette Mechanism: 01100
• 3-Cassette Mechanism: 01110
• 4-Cassette Mechanism: 01111
Press the cancel key to return to the DIAGNOSTICS main menu.
If any code other than what is indicated above is displayed, contact your service provider for assistance
ERROR CONDITIONS:
The Return Code received as a result of initiating a TEST DISPENSE command may indicate an error condition in the dispensing mechanism.
TRITON SYSTEMS, INC.
5-21
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
FORMAT GRAPHIC MEMORY
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select the FORMAT GRAPHIC MEMORY option.
DESCRIPTION:
Graphics Memory must be formatted so that it is ready to accept
downloaded files from a Triton Connect Host Computer. Graphics
Memory is factory formatted. If it becomes necessary to format
Graphics Memory, the format operation can be accomplished from
either the local terminal or through commands downloaded from a
Triton Connect Host Computer.
**CAUTION**
Formatting Graphics Memory will erase all files
currently stored in it. Do not format Graphics
Memory unless you have the capability to download files to the terminal.
To format Graphics Memory, select YES at the continuation screen.
When the FORMAT COMPLETED message appears (see the example figure to the right), press any key to return to the diagnostics main menu.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-22
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9710-SERIES
9750-SERIES
TEST RECEIPT PRINTER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select the TEST RECEIPT PRINTER option.
DESCRIPTION:
This command will print two lines of text on the receipt printer and
then advance and cut the paper. The text should be 42 characters
wide. The remainder of the information on the TEST RECEIPT
PRINTER print out is terminal configuration data. If the printer test
fails to print two lines of 42 characters, fails to advance the paper,
or fails to cut the paper, contact your service provider for assistance. A return code of ‘00’ indicates a successful printer test.
Press the cancel key to return to the DIAGNOSTICS main menu.
ERROR CONDITIONS:
If any code other than ‘00’ is displayed contact your service provider for assistance.
Primary Phone Number: 5555555
Secondary Phone Number:
Compuserve Routing ID:
Touch Tone, 1200 Baud, Dial Rate: 70
7 data bits, even parity
CHECKING is spelled:
Mode:Demo
Surcharging is disabled
Optional Receipt Printing is disabled
Term#
000000000000000
Terminal Owner:
Surcharge Owner:
Surcharge Amount:
12345678901234567890123456789012
12345678901234567890123456789012
Date:
03/11/01
Time:
10:05:51 AM
Bill size checking is enabled
10/19/99
Table Version:
10/12/99
Fast Cash Amounts:
ST-9700.14
Double Encryption is disabled
Low paper checking is disabled
Program Version: SA-DEMO.14
SD02.02B60
CHECKING
2193
1.00 % 0
Bill Size:
Maximum Withdrawal Amount:
Cassette Low Checking is disabled
Eprom Version:
Dispense Counter:
05/24/99
10.00
20.00
30.00
40.00
50.00
MACing is Disabled
Printed date format: MMDDYY
Language is ENGLISH
Mkey index: 0
PIN Master Key Check Digits: E72B0A
PIN Working Key Check Digits: 8CA64D
Extended amount is disabled
Status monitoring is disabled
SPED version: SP-01.00
Quad serial board is installed
EPROM does support quad serial board
LED sign is not installed
10.00
500.00
Heartbeat is disabled
AD screens are enabled
Eeceipt graphics are enabled
Prize Coupon printing is disabled
Latin-American syle receipt is disabled
Level prize amount:
Random prize %: 100
Scheduled day close is disabled
50.00
Minimum lines per receipt: 35
Sample RECEIPT PRINTER test results.
TRITON SYSTEMS, INC.
5-23
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
VERSION #’S
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select the VERSION #’S option.
DESCRIPTION:
This function displays the version information for the terminal software that is running in the Cash Dispenser. Normally you do not
need to access this function unless you are asked to by service
personnel.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-24
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
MORE DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select the MORE DIAGNOSTICS option.
DESCRIPTION:
For 9700-series, 9705-series and 9710-series Cash Dispensers,
the MORE DIAGNOSTICS menu offers the following options:
9700, 9705 and 9710-Series
Cash Dispensers
1. RESET/TEST MODEM, which performs a functional test of the
modem hardware.
2. MODEM SPEAKER, which lets you turn the modem speaker
sound on or off. Press the keypad button next to the label to
toggle the state of the modem speaker between ON and OFF.
3. SCAN CARD, which enables you to test a customer’s ATM or
credit card for proper operation in the terminal card reader.
For 9750-series Cash Dispensers, the the SELECT CLOSE FUNCTION menu provides the following options:
1. INJECT NEW CASSETTE ID, which enables you to change
the identification code of a cassette.
9750-Series Cash Dispensers
2. RESET/TEST MODEM, which performs a functional test of the
modem hardware.
3. MODEM SPEAKER, which lets you turn the modem speaker
sound on or off. Press the keypad button next to the label to
toggle the state of the modem speaker between ON and OFF.
4. FORCE UNLOCK CASSETTES, which allows you to overide
the normal cassette unlocking mechanism.
5. SCAN CARD, which enables you to test a customer’s ATM or
credit card for proper operation in the terminal card reader.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-25
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
INJECT NEW CASSETTE ID
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select the MORE DIAGNOSTICS option.
3. Select the INJECT NEW CASSETTE ID option.
DESCRIPTION:
Each Note Cassette contains onboard memory that enables it to
store it’s own identification code. This option allows you to inject a
new ID into a Note Cassette. This option will prompt you to insert
the cassette you want to use into the top feed channel, and will
then provide options for injecting a designation of ‘A’, ‘B’, ‘C’, or ‘D’
into the cassette in this position. When the ID has successfully
been injected, the word DONE will appear. If the operation fails, an
error message will be displayed.
The CASSETTE ID has no direct correlation to the physical position of the cassette within the unit, although in most instances the
cassette identified as ‘A’ will be placed in the top position, ‘B’ in the
second, ‘C’ in the third, and ‘D’ in the fourth position. This is not a
requirement, however, since the ID code allows the dispensing
mechanism (and the Cash Dispenser control system) to locate the
cassette no matter which slot it is in.
This function will automatically perform an UNLOCK operation so
that the cassettes can be rearranged as needed to facilitate the
operation. At the conclusion of the procedure, after each cassette
has been placed in its appropriate location, use the LOCK/UNLOCK function to LOCK the cassettes into place.
ERROR CONDITIONS:
If the operation fails, an error message will be displayed.
TRITON SYSTEMS, INC.
5-26
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
RESET/TEST MODEM
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select MORE DIAGNOSTICS.
3. Select the RESET/TEST MODEM option.
DESCRIPTION:
This test confirms that the CPU Module can communicate with the
modem and that the modem can be configured. This test does not
test the ability of the modem to communicate on the phone line. If
the RESET/TEST MODEM TEST fails, contact your service provider for assistance. Press the cancel key to return to the
diagnostic’s menu.
If the test is successful, the following message screen will be displayed:
ERROR CONDITIONS:
If the test fails, an error message will be displayed.
TRITON SYSTEMS, INC.
5-27
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
FORCE UNLOCK CASSETTE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select the DIAGNOSTICS option from the MANAGEMENT
FUNCTIONS menu.
2. Select MORE DIAGNOSTICS.
3. Select FORCE UNLOCK CASSETTE.
DESCRIPTION:
This function provides a means of overriding the unlocking mechanism associated with a particular cassette. It is only to be used
immediately after failure of a normal cassette unlock operation.
Occasionally a condition may occur that prevents a cassette from
being removed from the dispensing mechanism. A note that is
lodged or jammed in a cassette’s “gate” could cause such a condition, for example. The gate is a mechanical shutter on the feed end
of a cassette, which lowers to allow notes to be dispensed, and
raises as a security precaution when the cassette is removed from
the dispensing mechanism.
During a normal unlocking operation (see the description of the
CASSETTE PARAMETERS function), when the gate is closed the
cassette releases an associated mechanical latch, allowing the
cassette to be removed from the body of the dispensing mechanism. If the gate does not fully close, the cassette will not release
the latch and the cassette will remain locked in the mechanism.
If you find that a particular cassette cannot be removed after performing the normal unlock operation, do not attempt any other action, such as a Cash Dispenser reset, or make multiple attempts to
perform a normal unlock operation. The FIRST STEP after encountering a problem with a normal unlock operation is to use the FORCE
UNLOCK function to attempt to release the applicable cassette
from the mechanism.
To initiate a FORCE UNLOCK operation on a specific cassette,
select the option button on the menu that corresponds to the location of the affected cassette.
TRITON SYSTEMS, INC.
5-28
OPERATION MANUAL - MODEL 97XX-Series
SECTION 5 - MANAGEMENT FUNCTIONS
Once the cassette has been removed from the dispensing mechanism, gently remove any notes that are sticking out of the cassette. Re-insert the cassette into the dispensing mechanism and
perform a normal LOCK operation, followed by a normal UNLOCK
operation. You may now remove and replenish the cassette as
normal.
ERROR CONDITIONS:
If the FORCE UNLOCK operation is unsuccessful, contact your
Triton authorized sales and service provider.
TRITON SYSTEMS, INC.
5-29
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SCAN CARD
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2. Select MORE DIAGNOSTICS.
3. Select the SCAN CARD option.
DESCRIPTION:
The SCAN CARD function reads a card and displays the information imprinted on its magnetic strip. This can be done on a customer card that doesn’t seem to work in the Cash Dispenser. If the
customer complains of card read errors, first make sure that he or
she is inserting the card correctly. Then try to read the card with
SCAN CARD. If the card can be read properly, the information
from track 1 and track 2 will be displayed. A card need only have a
readable track 2 to operate successfully in the Cash Dispenser.
A series of prompt screens direct the user to first INSERT the card
to be scanned (shown above) and then to REMOVE it, after which
the results of the scan are presented, as shown in the following:
ERROR CONDITIONS:
If the card is damaged or not a standard format, the screen will
display an error message. If this happens, the card cannot be
used for transactions on the Cash Dispenser.
TRITON SYSTEMS, INC.
5-30
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
LANGUAGE/IDIOMA
FACTORY DEFAULT: COUNTRY-SPECIFIC
ACCESS INSTRUCTIONS:
Select the LANGUAGE/IDIOMA option from the MANAGEMENT
FUNCTIONS screen to view the additional options available.
DESCRIPTION:
This function provides access to the options that control the language that is displayed on the Cash Dispenser LCD Display. Current language options include English or Spanish (certain international versions of terminal software provide a French option instead of Spanish), and a customer option feature enables or disables customer-selection of the language in which text is presented
on the LCD display.
1.
2.
3.
4.
ENGLISH / INGLES
SPANISH / ESPANOL
ENABLE CUST. OPTION
DISABLE CUST. OPTION
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-31
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
ENGLISH/INGLES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select the LANGUAGE / IDIOMA option from the
MANAGEMENT FUNCTIONS screen.
2. Select the ENGLISH/INGLES option.
DESCRIPTION:
Choosing this function when the DISABLE CUST. OPTION is selected will set the LCD screen to display only English text during a
transaction.
Choosing this function when the ENABLE CUST. OPTION is selected will present customer transaction text in English initially, but
will allow the customer to choose English or Spanish (or French for
some versions of terminal software).
In addition to the customer transactions taking place in the English
language, all Management Functions will be presented in English.
All receipts will be printed in English text, as well.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-32
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SPANISH/ESPANOL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select the LANGUAGE / IDIOMA option from the
MANAGEMENT FUNCTIONS screen.
2. Select the SPANISH/ESPANOL option.
DESCRIPTION:
NOTE: Some versions of international software replace the Spanish language option with French.
Choosing this option when the DISABLE CUST. OPTION is selected will display only Spanish text during a transaction.
Choosing this option when the ENABLE CUST. OPTION is selected will give the customer the option of completing the transaction in either English or Spanish.
In addition to the transaction taking place in the Spanish language,
all Management Functions will be presented in Spanish.
Some terminal software versions support the printing of receipts
in Spanish.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-33
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
ENABLE/DISABLE CUST. OPTION
FACTORY DEFAULT: ‘OPTION IS: DISABLED’
ACCESS INSTRUCTIONS:
1. Select the LANGUAGE / IDIOMA option from the
MANAGEMENT FUNCTIONS screen.
2. Select either option, as appropriate:
ENABLE CUST. OPTION.
DISABLE CUST. OPTION.
DESCRIPTION:
If the mode is ENABLED, the customer will be offered a bilingual
screen instructing them to select a desired language (currently
English and either Spanish or French depending upon software
version) for the transaction. If the mode is DISABLED, the customer will not be offered this option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-34
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select JOURNAL from the options available at the MANAGEMENT
FUNCTIONS screen.
DESCRIPTION:
Select the JOURNAL function from the MANAGEMENT
FUNCTIONS screen to:
1. PRINT THE JOURNAL
2. CLEAR JOURNAL
3. PRINT THE LAST X ENTRIES
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-35
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
PRINT JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select JOURNAL from the options available at the
MANAGEMENT FUNCTIONS screen.
2. Select the PRINT JOURNAL option to print all unaudited records
stored in the Electronic Journal.
DESCRIPTION:
The PRINT JOURNAL command is used to automatically print out
any journal entries collected since the last time the journal was
printed. ALL journal records will be printed, whether there are 1 or
2045 records. This command should be used regularly to print the
audit trail of the terminal. This information should be maintained in
case of an inquiry by a customer, and can also be useful in certain
troubleshooting situations.
When this command is run, all unaudited records in the Electronic
Journal are immediately sent to the receipt printer, and subsequently
marked as audited. Any record printed in this fashion will not be
printed again by this command, although it can be printed using
the PRINT LAST X ENTRIES command. When the journal has
finished printing, the SELECT JOURNAL FUNCTION screen will
be displayed.
ERROR CONDITIONS:
If the operation fails, an error message will be displayed.
TRITON SYSTEMS, INC.
5-36
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CLEAR JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select JOURNAL from the options available at the
MANAGEMENT FUNCTIONS screen.
2. Select the CLEAR JOURNAL option to mark all journal entries
stored in the Electronic Journal since the last time the CLEAR
JOURNAL or PRINT JOURNAL functions were completed.
DESCRIPTION:
The CLEAR JOURNAL command is used to mark all unprinted
records in the journal as ‘audited’. This means that they will not be
printed out the next time a PRINT JOURNAL command is performed. Audited records are not erased. They are marked as if
they had been printed. When this function is selected, a confirmation screen prompts the user to answer YES, CLEAR to continue
with operation or NO, CANCEL to quit. If the user answers YES,
CLEAR, the following screen will be displayed:
When the journal has been cleared, the SELECT JOURNAL FUNCTION screen will be displayed. Note that even after this command
has been completed, records are still available for printing by using the PRINT LAST X ENTRIES command.
ERROR CONDITIONS:
If the operation fails, and error message will be displayed.
TRITON SYSTEMS, INC.
5-37
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
PRINT LAST X ENTRIES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select JOURNAL from the options available at the
MANAGEMENT FUNCTIONS screen.
2. Select the PRINT LAST X ENTRIES option to print the last X
(where ‘X’ is a number from 1 to 2045) entries stored in the
Electronic Journal.
DESCRIPTION:
This command is used to reprint records from the Electronic Journal, either before or after they have been audited using the CLEAR
JOURNAL or PRINT JOURNAL commands. Records printed out
using this command are not marked in any way. This command
will not affect the operation of the PRINT JOURNAL command.
This command is used for several purposes. It can be used to
reprint records for which the paper trail has been lost or destroyed.
It can also be used to print out records before they are audited, for
diagnostic purposes.
When using this command, the user is prompted to enter the number of the most recently collected records to be printed. It always
operates on the last ‘X’ entries. If an operator needs to see a
transaction that happened about 10 records earlier, entering ‘l3’ a
the prompt will cause the last 13 records to be printed, but not
cleared, from the buffer. This will ensure that the transaction in
question is printed.
Subsequent uses of this command are not cumulative. No pointer
is maintained that ‘moves’ each time this command is run. It always operates on the LAST X ENTRIES.
ERROR CONDITIONS:
Entering a number greater than the number of records in the buffer
memory of the journal will cause all records to be printed. The
buffer memory can contain up to 2045 records at any one time.
TRITON SYSTEMS, INC.
5-38
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CASSETTE SERVICE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the CASSETTE SERVICE option from the MANAGEMENT
FUNCTIONS screen.
DESCRIPTION:
The CASSETTE SERVICE option provides the terminal operator
with the ability to quickly lock and unlock cassettes, or to place
selected cassettes into service. The cassette selection screen provides an option button for each cassette: A, B, C, or D. Press the
desired button to place that cassette in service. Press the indicated button to lock or unlock all of the cassettes. Note that the
current lock status of the cassettes is shown in the lower left label
area.
Once a cassette is in service, the following message will be
displayed: Press any key to return to the main Management Functions menu.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-39
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
PASSWORD MAINTENANCE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen.
DESCRIPTION:
The PASSWORD MAINTENANCE Function of MANAGEMENT
FUNCTIONS menu allows access to menus for viewing and changing the following:
1. MASTER PASSWORD
2. ADMINISTRATION PASSWORD
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
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MASTER PASSWORD
FACTORY DEFAULT: ‘123456’
ACCESS INSTRUCTIONS:
1. Select the PASSWORD MAINTENANCE option from the
MANAGEMENT FUNCTIONS screen.
2. Select the MASTER PASSWORD option.
DESCRIPTION:
The MASTER PASSWORD is the highest level password on the
Cash Dispenser. It allows access to all functions except downloading of new software. The MASTER PASSWORD must be entered in order to change the ADMINISTRATION password. The
factory default MASTER PASSWORD is ‘123456’ and should be
changed when the Cash Dispenser is installed.
To change the MASTER PASSWORD, select this function. You
will be prompted to enter your new password. An asterisk (*) will
be displayed in place of the actual digits entered; therefore, you
must enter the password a second time when prompted to confirm
it.
The password can be from 4 to 12 digits long and can contain only
numbers; letters are not allowed.
ERROR CONDITIONS:
A number of feedback screens may appear during password entry.
These screens can appear if the second password entry did not
match the first, you entered an invalid password, or the password
you entered was too short (less than 4 characters).
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OPERATION MANUAL - MODEL 97XX-Series
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SECTION 5 - MANAGEMENT FUNCTIONS
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ADMINISTRATION PASSWORD
FACTORY DEFAULT: ‘987654’
ACCESS INSTRUCTIONS:
1. Select the PASSWORD MAINTENANCE option from the
MANAGEMENT FUNCTIONS screen.
2. Select the ADMINISTRATION PASSWORD option.
DESCRIPTION:
The ADMINISTRATION PASSWORD is used to perform daily management functions. This password DOES NOT allow access to
the TERMINAL CONFIGURATION menu.
This password can only be changed when the MASTER PASSWORD is used to enter the Management FUNCTIONS area. Use
the options provided to VIEW or CHANGE the password, as shown
in the figures below. When the VIEW option is selected, the current password will be displayed for a few seconds. When changing
the password, it must be entered twice, because the characters
entered are not displayed (an asterisk (*) is displayed in place of
each character, for security reasons). The password length can
range from 4 to 12 characters.
ERROR CONDITIONS:
VIEW
A number of feedback screens may appear during password entry.
These screens can appear if the second password entry did not
match the first, you entered an invalid password, or the password
you entered was too short (less than 4 characters).
CHANGE
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OPERATION MANUAL - MODEL 97XX-Series
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SECTION 5 - MANAGEMENT FUNCTIONS
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TERMINAL CONFIGURATION
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.
DESCRIPTION:
The TERMINAL CONFIGURATION option provides access to functions that allow the following parameters to be viewed and changed:
1.
2.
3.
4.
5.
6.
7.
PRINTER SETTINGS
RANDOM/LEVEL PRIZE COUPONS
CHANGE MESSAGES
SET TERMINAL PARAMETERS
DATE / TIME FUNCTIONS
TRANSACTION TYPES
ACCOUNT TYPES
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
PRINTER SETTINGS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2. Select the PRINTER SETTINGS option.
DESCRIPTION:
This menu provides access to the following functions:
1. SET PRINT LENGTH
2. LOW RECEIPT PAPER
3. PRINTER GRAPHICS
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 97XX-Series
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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SET PRINT LENGTH
FACTORY DEFAULT: ‘35’
ACCESS INSTRUCTIONS:
1. Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2. Select the PRINTER SETTINGS option.
3. Select SET PRINT LENGTH.
DESCRIPTION:
This function sets the minimum length of the receipt provided to
the customer after each transaction.
ERROR CONDITIONS:
Changing the Print Length to less than 35 lines will prevent the
receipt from exiting the front of the Cash Dispenser. This may
cause paper jams that could result in printer damage.
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OPERATION MANUAL - MODEL 97XX-Series
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9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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LOW RECEIPT PAPER
FACTORY DEFAULT: ‘OUT OF SERVICE’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select the PRINTER SETTINGS option.
3. Choose the LOW RECEIPT PAPER option.
DESCRIPTION:
After selecting the LOW RECEIPT PAPER ON/OFF option, a screen
displaying,” WHEN RECEIPT PAPER BECOMES LOW, THE ATM
WILL BE OUT OF SERVICE” (or IN SERVICE depending on terminal setup). Change to IN SERVICE or OUT OF SERVICE by
pressing the Screen Key next to the appropriate text and pressing
the EXIT key.
Selecting the IN SERVICE options will allow the terminal to continue to operate after it senses a Receipt Printer Paper Low condition (Error Code 183). Selecting this option will allow the terminal
to operate with low or no receipt paper in the terminal.
Selecting the OUT OF SERVICE option will allow the terminal to
report a Receipt Printer Paper Low condition (Error Code 183),
and will place the terminal in an OUT OF SERVICE condition until
the receipt paper is replenished.
ERROR CONDITIONS:
Error Code 183 – Receipt Printer Paper Low will take the terminal
OUT OF SERVICE. To restore the terminal to normal operation
the paper must be replenished and the Reset Error button pressed
after the terminal has been reset and is displaying the OUT OF
SERVICE screen.
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OPERATION MANUAL - MODEL 97XX-Series
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SECTION 5 - MANAGEMENT FUNCTIONS
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PRINTER GRAPHICS
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION optioN from the
MANAGEMENT FUNCTIONS screen.
2. Select the PRINTER SETTINGS option.
3. Select PRINTER GRAPHICS.
DESCRIPTION:
The Printed Graphics feature can only be used when an optional
Memory Expansion Card is installed in the terminal. Triton Connect Software Release 1.8 (or above) allows bit mapped graphics
(in ‘.bmp’ format) to be downloaded to the terminal. This graphic
will be printed on the receipt when the PRINTER GRAPHICS option has been ENABLED. This feature cannot be supported with
out the addition of an Expansion Memory Card.
To turn on the PRINTER GRAPHICS feature, choose the ENABLE
option on this screen. To inhibit the PRINTER GRAPHICS feature,
press the DISABLE key.
ERROR CONDITIONS:
If PRINTER GRAPHICS is enabled and there are no graphic images loaded into the Expansion Memory Card, the receipt printer
will print normal receipts without graphics. There are no error conditions associated with this function.
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RANDOM/LEVEL PRIZE COUPONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
DESCRIPTION:
The SELECT COUPON TYPE screen allows the operator to access the functions specific to managing either printed or dispensed
prize coupons. The following options are available:
9700-SERIES
1.
2.
3.
4.
5.
9705-SERIES
9710-SERIES
9750-SERIES
ENTER LEVEL PRIZE MESSAGE.
ENTER RANDOM PRIZE MESSAGE.
ENABLE/DISABLE COUPON AWARDS.
SET LEVEL PRIZE AMOUNT.
SET RANDOM WINNING %.
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. PRINTED COUPONS.
2. DISPENSED COUPONS.
Printed coupons are delivered to the customer via the receipt printer,
while dispensed coupons are dispensed from one or more of the
note cassettes.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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PRINTED COUPONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select PRINTED COUPONS.
DESCRIPTION:
This function provides access to the following options, which will
set up terminal operations for issuing printed prize coupons:
1.
2.
3.
4.
5.
ENTER LEVEL/PRIZE MESSAGE.
ENTER RANDOM PRIZE MESSAGE.
ENABLE/DISABLE COUPON AWARDS.
SET LEVEL PRIZE AMOUNT.
SET RANDOM WINNING %.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
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ENTER LEVEL PRIZE MSG.
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select ENTER LEVEL PRIZE MSG.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
z
b
c
h
k
n
r
u
x
+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
F4
UPPER
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select PRINTED COUPONS.
4. Select ENTER LEVEL PRIZE MSG.
DESCRIPTION:
The LEVEL PRIZE MESSAGE consists of four lines of text that are
printed on the Level Prize receipt. Enter letters, numbers and punctuation as described in the following paragraphs.
F4
LOWER
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the current line.
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 97XX-Series
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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ENTER RANDOM PRIZE MSG.
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select ENTER RANDOM PRIZE MSG.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
z
b
c
h
k
n
r
u
x
+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select PRINTED COUPONS.
4. Select ENTER RANDOM PRIZE MSG.
DESCRIPTION:
The RANDOM PRIZE MESSAGE consists of four lines of text that
are printed on the Random Coupon receipt. Enter letters, numbers and punctuation as described in the following paragraphs.
F4
UPPER
F4
LOWER
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the current line.
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
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ENABLE/DISABLE COUPON AWARDS
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select the ENABLE/DISABLE COUPON AWARDS option.
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select PRINTED COUPONS.
4. Select the ENABLE/DISABLE COUPON AWARDS option.
DESCRIPTION:
This function provides access to a menu that allows the operator
to ENABLE or DISABLE all printed coupon awards. If ENABLED,
eligible transactions will be checked for award. If DISABLED, no
coupons will be issued.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
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SET LEVEL PRIZE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select the SET LEVEL PRIZE AMOUNT option.
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select PRINTED COUPONS.
4. Select the SET LEVEL PRIZE AMOUNT option.
DESCRIPTION:
This function sets the threshold level at which the level prize coupon will be printed. Withdrawing an amount equal to or greater
than the value set here will print the level prize coupon.
To enter a new value, press the CHANGE button, enter a new
value, then press <OK>.
NOTE: If the level coupon is awarded, the random coupon parameter will not be tested for award.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
9710-SERIES
9750-SERIES
9710-SERIES
9750-SERIES
SET RANDOM WINNING %
FACTORY DEFAULT: ‘0%’
ACCESS INSTRUCTIONS:
9700-SERIES
9705-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select the SET RANDOM WINNING % option.
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select PRINTED COUPONS.
4. Select the SET RANDOM WINNING % option.
DESCRIPTION:
This function sets the frequency at which the random prize coupons will be printed. The random coupon is won by a random
number of transactions of any type. The winning percentage can
be set from 0 to 100%. For example, if the winning percentage is
set to 10%, then 1 out of every 10 transactions will be awarded a
prize.
To enter a new value, press the CHANGE button, enter a new
value, then press <OK>.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
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DISPENSED COUPONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select DISPENSED COUPONS.
DESCRIPTION:
This function provides access to the following options, which will
set up terminal operations for issuing printed prize coupons:
1.
2.
3.
4.
5.
SELECT LEVEL COUPON CASSETTE.
SELECT RANDOM COUPON CASSETTE.
ENABLE/DISABLE COUPON AWARDS.
SET LEVEL PRIZE AMOUNT.
SET RANDOM WINNING %.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
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SELECT LEVEL COUPON CASS.
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select DISPENSED COUPONS.
4. Choose SELECT LEVEL COUPON CASS.
DESCRIPTION:
This function allows the operator to select the cassette which will
dispense coupons on a withdrawal-level basis.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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SELECT RANDOM COUPON CASS.
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select DISPENSED COUPONS.
4. Choose SELECT RANDOM COUPON CASS.
DESCRIPTION:
This function allows the operator to select the cassette which will
dispense coupons on a random basis.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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ENABLE/DISABLE COUPON AWARDS
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select DISPENSED COUPONS.
4. Select the ENABLE/DISABLE COUPON AWARDS option.
DESCRIPTION:
This function provides access to a menu that allows the operator
to ENABLE or DISABLE all dispensed coupon awards. If ENABLED,
eligible transactions will be checked for award. If DISABLED, no
coupons will be issued.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SET LEVEL PRIZE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select DISPENSED COUPONS.
4. Select the SET LEVEL PRIZE AMOUNT option.
DESCRIPTION:
This function sets the threshold level at which the level prize coupon will be dispensed. Withdrawing an amount equal to or greater
than the value set here will dispense the level prize coupon.
To enter a new value, press the CHANGE button, enter a new
value, then press <OK>.
NOTE: If the level coupon is awarded, the random coupon parameter will not be tested for award.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SET RANDOM WINNING %
FACTORY DEFAULT: ‘0%’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3. Select DISPENSED COUPONS.
3. Select the SET RANDOM WINNING % option.
DESCRIPTION:
This function sets the frequency at which the random prize coupons will be dispensed. The random coupon is won by a random
number of transactions of any type. The winning percentage can
be set from 0 to 100%. For example, if the winning percentage is
set to 10%, then 1 out of every 10 transactions will be awarded a
prize.
To enter a value, press the CHANGE option, enter a new random
percentage, then press <OK>.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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CHANGE MESSAGES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
DESCRIPTION:
The CHANGE MESSAGES option of the TERMINAL CONFIGURATION menu allows information for the following screens to be
changed by the terminal operator or a service technician:
1.
2.
3.
4.
5.
6.
7.
MARKETING MESSAGE
SURCHARGE MESSAGES
WELCOME MESSAGE
SURCHARGE OWNER
EXIT MESSAGE
STORE MESSAGE
TERMINAL OWNER
ERROR CONDITIONS:
There are no error conditions directly associated with this function
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9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
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MARKETING MESSAGE
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select MARKETING MESSAGE.
DESCRIPTION:
The MARKETING MESSAGE function allows you to compose a
message that will appear on any printed products that include the
store message (e.g. customer receipts, day closes, coupons, etc..
The message can be up to four lines long. Enter letters, numbers
and punctuation as described in the following paragraphs.
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the current line.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
z
b
c
h
k
n
r
u
x
+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-62
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SURCHARGE MESSAGES
FACTORY DEFAULT: ‘STANDARD’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select SURCHARGE MESSAGES
DESCRIPTION:
This function is used to select the surcharge message that will be
displayed to the customer. Press the button next to the desired
message to select it. Message options STANDARD, A, B and C
are accessed from the first SURCHARGE OPTION SCREEN. The
MORE option leads to a second screen containing message options D, E, F, G, and H.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
CUSTOM-A
STANDARD
TRITON SYSTEMS, INC.
CUSTOM-B
5-63
OPERATION MANUAL - MODEL 97XX-Series
CUSTOM-C
SECTION 5 - MANAGEMENT FUNCTIONS
CUSTOM-F
CUSTOM-D
CUSTOM-G
CUSTOM-E
CUSTOM-H
TRITON SYSTEMS, INC.
5-64
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
WELCOME MESSAGE
FACTORY DEFAULT: ‘WELCOME TO MINIATM’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select Welcome Message.
DESCRIPTION:
The Welcome Message consists of three lines of text that are printed
at the top of the customer welcome screen. Enter letters, numbers
and punctuation as described in the following paragraphs.
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the current line.
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
z
b
c
h
k
n
r
u
x
+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
F4
UPPER
F4
LOWER
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-65
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SURCHARGE OWNER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select SURCHARGE OWNER.
DESCRIPTION:
The name of the SURCHARGE OWNER is stored in the terminal
and printed on the Receipt Printer Test Report. The name of the
SURCHARGE OWNER is entered directly into the terminal.
To enter a digit 0-9, simply press the key that has that digit. To
enter a letter, first press the <CTRL> key, then press the key that
has the letter you want on it. The first press of the key will display
the first character above the number. Subsequent presses will
display the characters in sequence. When the character you want
is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter.
If your next character is a letter, you must press the <CTRL> key
again.
The name can be up to 18 characters long.
ERROR CONDITIONS:
There are no error conditions directly associated with this function
TRITON SYSTEMS, INC.
5-66
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
EXIT MESSAGE
FACTORY DEFAULT: ‘THANKS FOR USING MINIATM’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select EXIT MESSAGE.
DESCRIPTION:
The Exit Message consists of three lines of text that are printed on
the terminal display at the conclusion of a transaction. Enter letters, numbers and punctuation as described in the following paragraphs.
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the current line.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
z
b
c
h
k
n
r
u
x
+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-67
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
STORE MESSAGE
FACTORY DEFAULT: SEE NOTE
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select STORE MESSAGE.
ACCESS INSTRUCTIONS:
DESCRIPTION:
The STORE MESSAGE consists of four lines of text that are printed
on the customer receipt. Enter letters, numbers and punctuation
as described in the following paragraphs.
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the current line.
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
z
b
c
h
k
n
r
u
x
+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
F4
UPPER
F4
LOWER
NOTE: ‘*THIS IS LINE (1-4) OF THE STORE MESSAGE*’
ERROR CONDITIONS:
There are no errors directly associated with this function.
TRITON SYSTEMS, INC.
5-68
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
TERMINAL OWNER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select CHANGE MESSAGES.
3. Select TERMINAL OWNER.
DESCRIPTION:
The name of the TERMINAL OWNER is stored in the terminal and
displayed to the customer in the surcharge warning message. The
name is entered directly into the terminal.
To enter a digit 0-9, simply press the key that has that digit. To
enter a letter, first press the <CTRL> key, then press the key that
has the letter you want on it. The first press of the key will display
the first character above the number. Subsequent presses will
display the characters in sequence. When the character you want
is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter.
If your next character is a letter, you must press the <CTRL> key
again.
The name can be up to 18 characters long.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-69
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
TERMINAL PARAMETERS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
DESCRIPTION:
Selecting SET TERMINAL PARAMETERS from the TERMINAL
CONFIGURATION menu allows the following Cash Dispenser operating parameters to be viewed or changed:
1.
2.
3.
4.
5.
6.
7.
SET TERMINAL #
RESET SEQ #
SURCHARGE MODE
CASSETTE SETUP
KEY MANAGEMENT
TELEPHONE
MORE
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SET TERMINAL #
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SET TERMINAL # option.
DESCRIPTION:
The TERMINAL # is a unique string of characters provided by your
processor to identify the Cash Dispenser when a transaction is
taking place. It can contain numbers and letters.
This parameter MUST be set before the Cash Dispenser can go
on-line AND before the communications key can be downloaded.
When this function is selected, the current TERMINAL # is displayed. If it is to be changed, select CHANGE.
To enter a digit 0-9, press the key that has that digit. To enter a
letter, first press the <CTRL> key, then press the key that has the
letter you want on it. The first press of the key will display the first
character above the number. Subsequent presses will display the
characters in sequence. When the character you want is displayed,
press the <RIGHT ARROW> key to ‘lock in’ the letter. If your next
character is a letter, you must press the <CTRL> key again.
When you have entered all of the characters, press the <OK> key.
ERROR CONDITIONS:
The Cash Dispenser will not function on-line without a valid TERMINAL #.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
RESET SEQ #
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the RESET SEQ # option.
DESCRIPTION:
Select the RESET SEQ. # option from the TERMINAL PARAMETER menu to reset the sequence number that is printed on the
journal printout and receipt to ‘00000000’.
Resetting the SEQUENCE # is an operation that should usually be
performed at the request of your processor. Use of this function is
not required during normal operation.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SURCHARGE MODE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SURCHARGE MODE option.
DESCRIPTION:
Selecting the SURCHARGE MODE option from the SET TERMINAL PARAMETERS menu allows the terminal operator or service
technician to change the following surcharge options:
1.
2.
3.
4.
5.
SURCHARGE PERCENT
ENABLE/DISABLE SURCHARGE MODE
SURCHARGE LOCATION
BLOCK ISO’S
SURCHARGE AMOUNT
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SURCHARGE PERCENT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SURCHARGE MODE option.
4. Select SURCHARGE PERCENT.
DESCRIPTION:
The SURCHARGE PERCENT option on the SURCHARGE MODE
screen brings up the PERCENT SETTINGS screen, which enables
you to enter a surcharge percentage amount, as well as choose
the LESSER or GREATER option that is applicable to the surcharge.
Remember that these options must conform to the processor’s
requirements or other applicable commerce regulations.
To enter a surcharge percent value press the CHANGE PERCENT
AMOUNT key. the ENTER NEW AMOUNT AND PRESS OK prompt
replaces the CURRENT PERCENT IS: field. Enter the applicable
percentage value (from 1 and 99 percent) and press “OK”.
If the processor or other authority requires that the surcharge be
the lesser of either the surcharge amount or surcharge percentage, select the LESSER option. If the surcharge must be the greater
of either the surcharge amount or surcharge percentage, select
the GREATER option.
This value is stored in the terminal and will be displayed to the
customer on the applicable surcharge message screen.
ERROR CONDITIONS:
If a fixed surcharge amount is to be used (surcharge percent not
used) you must ensure the surcharge comparison option is set to
GREATER and the surcharge percent is set to zero (0). This will
ensure that only the fixed surcharge amount value will be displayed
to the customer. Failure to do so can cause an incorrect surcharge
value to be reported to the customer.
TRITON SYSTEMS, INC.
5-74
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
ENABLE/DISABLE SURCHARGE
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SURCHARGE MODE option.
4. Select ENABLE or DISABLE, as appropriate.
DESCRIPTION:
Some networks allow a surcharge, or terminal fee, to be imposed
on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of an additional fee
before the transaction is processed. He or she must be given a
chance to cancel the transaction. Setting the SURCHARGE MODE
to ENABLED will cause a surcharge notification screen to be displayed after the customer’s card is inserted into the unit. The customer is given the choice of canceling the transaction at no charge
or of continuing.
If your network does not allow surcharges, select the DISABLE
option to turn off presentation of the surcharge notification message.
ERROR CONDITIONS:
Be sure to ENABLE this mode if your network allows surcharges.
TRITON SYSTEMS, INC.
5-75
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SURCHARGE LOCATION
FACTORY DEFAULT: BEGINNING
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SURCHARGE MODE option.
4. Choose the SURCHARGE LOCATION option.
DESCRIPTION:
The SURCHARGE LOCATION function determines where the terminal user is presented with the surcharge notification message.
The surcharge notification message informs the customer about
any surcharge that is applicable to the transaction they are completing. When the message appears the terminal user is given the
option of accepting the surcharge and continuing the transaction,
or canceling the transaction without incurring any charges. The
surcharge amount identified in the notification message does not
include any additional charges that the bank sponsoring the card
may add to the cost of processing a transaction.
Selecting the BEGINNING option displays the applicable surcharge
notification message immediately after the terminal user removes
the card from the card reader and before their PIN is entered into
the terminal.
Selecting the ENDING option displays the surcharge notification
message after the terminal user has selected an amount from the
FAST CASH menu or entered the amount of the withdrawal and
pressed the “<OK>” key to complete the transaction.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-76
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
BLOCK ISO’S
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SURCHARGE MODE option.
4. Choose the BLOCK ISO’S option.
DESCRIPTION:
This function is used to block surcharging and to disable the display of surcharge messages for transactions that use a particular
financial institution’s ATM or Credit Card. Entering the financial
institution’s unique ISO (International Standards Organization)
Number on this screen enables the function.
The terminal can store up to 100 ISO numbers to block at one
time; however, only 5 numbers can be entered using the BLOCK
ISO’s screen. Additional ISO numbers (up to the 100-number limit)
must be downloaded to the terminal using Triton Connect management software.
From 1 to 9 digits may be used. The terminal will compare the
card number to all current ISO numbers to the length of each number. For example, three ISO numbers are entered , including
‘581234’, ‘46’, and ‘3785’. Any card beginning with ‘46’ would match
and cause the surcharge notification message to be suppressed
(if surcharging were enabled). A card with the starting number
‘581235’ would not match and therefore a surcharge message
would appear. With this technique cards from many issuers can
be supported. The more digits entered the fewer the number of
different cards that will match.
If a card number matches an ISO number to be blocked, the customer will not see the surcharge notification screen. The processor will also be notified of this in the transaction. Most processors
support this function. Before enabling this feature, check to make
sure your particular processor supports it. Otherwise, your terminal could be in violation of network rules and be sanctioned.
TRITON SYSTEMS, INC.
5-77
OPERATION MANUAL - MODEL 97XX-Series
SECTION 5 - MANAGEMENT FUNCTIONS
To enter or change an ISO go to the SELECT ISO TO CHANGE
screen and perform the following:
1. Press the Screen Key next to the block where the new ISO
will be entered or an ISO changed.
2. Enter the ISO number (up to six digits in length).
3. Press the “<OK>” key.
If more than one ISO must be entered repeat steps 1 through 3
until all ISO are entered (up to five ISO numbers may be entered).
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
SURCHARGE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the SURCHARGE MODE option.
4. Choose the SURCHARGE AMOUNT option.
DESCRIPTION:
The surcharge amount will be entered directly on the SURCHARGE
MODE screen. The value you enter here will be displayed to the
user in the surcharge notification message that was selected via
the SURCHARGE OPTIONS SCREEN function. Press the SURCHARGE AMOUNT menu key. The ENTER NEW AMOUNT AND
PRESS ‘OK’ prompt will appear. Enter a new value. This value will
appear in the “AMOUNT = _ _ _ _ _” field that will appear on the
SURCHARGE MODE screen. The value will be stored in the terminal and displayed to the customer in the surcharge notification
message. See Error Conditions: for additional information on this
feature.
ERROR CONDITIONS:
It is important to understand that processor or network rules and/
or applicable commerce laws ultimately determine the type and
amount of any surcharge that may be assessed against a transaction. The surcharge values that you enter will be displayed to the
customer and MUST match the actual surcharge rates established
by your processor or other applicable regulatory agencies!
Manually changing the SURCHARGE AMOUNT to a lower or higher
amount does not automatically change the surcharge collected by
the processor for a transaction. It will only change the surcharge
amount displayed during the surcharge-warning message when it
is shown to the customer and not the actual fee collected for the
transaction.
TRITON SYSTEMS, INC.
5-79
OPERATION MANUAL - MODEL 97XX-Series
9700-SERIES
9705-SERIES
9710-SERIES
SECTION 5 - MANAGEMENT FUNCTIONS
9750-SERIES
CASSETTE SETUP
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
9700, 9705 and 9710-Series
Cash Dispensers
DESCRIPTION:
Selecting CASSETTE SETUP at the TERMINAL PARAMETERS
menu allows the terminal operator to view and change the following parameters:
9700-SERIES
1.
2.
3.
4.
5.
6.
9705-SERIES
9710-SERIES
9750-SERIES
LOW CURRENCY
INTERNATIONAL CURRENCY
MAXIMUM AMOUNT
MULTIPLE AMOUNT
EXTENDED AMOUNT
FAST CASH AMOUNT
9700-SERIES
9705-SERIES
9710-SERIES
9750-SERIES
9750-Series Cash Dispensers
1.
2.
3.
4.
5.
6.
7.
RELEARN BILL THICKNESS
INTERNATIONAL CURRENCY
MAXIMUM AMOUNT
MAX. NON-CASH
EXTENDED AMOUNT
CASSETTE PARAMETERS
FAST CASH AMOUNT
ERROR CONDITIONS:
There are no errors directly associated with the WITHDRAWAL
AMOUNTS function.
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RELEARN BILL THICKNESS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the RELEARN BILL THICKNESS option.
DESCRIPTION:
The first time the dispenser is set up, or if a new Note Cassette is
installed, the mechanism will automatically enter a learning mode,
during which it will learn the thickness of the currency or other
media. During this process the unit will dispense and reject as many
as 7-15 notes. For multiple cassettes the number of test rejects
could almost fill the single-note compartment of the Reject Cassette. In such cases, it is recommended that you remove any rejected notes from the unit before placing the Cash Dispenser back
into service.
It some instances (excessive number of rejects during normal operation, for example) it may be necessary to manually initiate this
process. The RELEARN BILL THICKNESS function enables you
to force the dispenser to enter the learning mode. Note that the
operation affects ALL cassettes in the dispenser! The following
screens will be displayed as a result of a successful operation:
ERROR CONDITIONS:
There are no errors directly associated with this function.
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LOW CURRENCY
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the LOW CURRENCY option.
DESCRIPTION:
This function is used to enable or disable low currency checking
on the dispenser mechanism. If LOW CURRENCY CHECKING is
ENABLED, the Cash Dispenser will go out of service (it will display
an ERROR 182) when the cash cassette gets down to approximately 60 notes. Enabling LOW CURRENCY CHECKING will prevent the need for reversals because there will never be a partial
dispense.
If LOW CURRENCY CHECKING is DISABLED, the Cash Dispenser
will not go out of service until the cassette is completely empty.
This may result in the need to reverse the last withdrawal due to a
partial dispense occurring. In the event of a partial dispense, or no
dispense, the terminal will automatically inform the Processor and
the customers account will be correctly credited. The record of the
successful reversal will be recorded in the journal record.
ERROR CONDITIONS:
If the cassette runs out of currency during a dispense, the terminal
will generate another call to the processor to reverse the amount
not dispensed. Do not reset or turn off the terminal during this
call. Doing so will cause the reversal to fail and result in an out of
balance condition.
LOW CURRENCY CONDITIONS IN
MODEL 9700-SERIES CASH
DISPENSERS
When the cassette runs out of money
during a dispense operation an Error
Code 33 (feed failure) will be displayed and the terminal will go out of
service.
If the error condition is reset with less
than about 1/2” to 3/4” of bills in the
cassette an error code 182 will be displayed (even with LOW CURRENCY
CHECKING disabled).
To avoid this the Cash Dispenser must
be reset with the cassette out of the
dispenser, or more than 60 bills must
be loaded into the cassette.
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INTERNATIONAL CURRENCY
FACTORY DEFAULT: COUNTRY-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the INTERNATIONAL CURRENCY option.
DESCRIPTION:
This feature will allow operator personnel to select one of nine possible monetary symbols (C, ¢, $, ƒ, L, Pt., £, Q, ¥) that describe the
type of currency that will be dispensed by the Cash Dispenser.
The default symbol can be viewed and changed through the terminals’ Management Functions.
Monetary symbols for use with following currencies are supported
by the Cash Dispenser:
1.
2.
3.
4.
5.
6.
7.
8.
9.
C
¢
$
ƒ
L
Pt
£
Q
¥
- The symbol for the Colon (Costa Rica)
- The symbol for the Colon (El Salvador)
- The symbol of the Dollar and Peso
- The symbol for the Franc
- The symbol for the Lempira
- The symbol for the Peseta
- The symbol for the Pound
- The symbol for the Quetzal
- The symbol for the Yen
When the INTERNATIONAL CURRENCY menu is displayed, press
the screen key next to the CHANGE SYMBOL option until the desired currency symbol is displayed. Press EXIT to make that symbol the default symbol displayed on the terminal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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MAXIMUM AMOUNT
FACTORY DEFAULT: ‘$500.00’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the MAXIMUM AMOUNT option.
DESCRIPTION:
The maximum cash withdrawal limit must be set in the Cash Dispenser before any transactions can be completed. This number is
the largest dollar amount allowed for a withdrawal transaction. It
can be set from 1 to 999999 in increments of 1 and it must be an
even multiple of the denomination that is in the cassette. Factory
default is set to $500.00. The value is dollar amount only; no cents
are allowed.
Whenever a withdrawal amount is entered or selected (via the FAST
CASH option), the amount entered or selected is compared to this
amount. If the entry is larger, an error message warns the user
and displays the maximum allowable amount.
This amount DOES NOT override any maximum set by a network.
The transaction will be sent to the network if the amount entered or
selected is less than or equal to the maximum. The network must
still approve the amount.
ERROR CONDITIONS:
The MAXIMUM AMOUNT cannot be more than 50 times the MULTIPLE AMOUNT.
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MULTIPLE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the MULTIPLE AMOUNT option.
DESCRIPTION:
The MULTIPLE AMOUNT must be set in the Cash Dispenser before any transactions can be processed. This number is the denomination of the currency installed in the currency cassette. It
can be set to any value, as long as this value is no less than 1/50th
of the MAXIMUM AMOUNT. Typical values might be 10, 20, 50, or
100.
Whenever a withdrawal transaction is performed, the amount entered or selected is compared to the MULTIPLE AMOUNT. If the
entry is not a even multiple of this amount, an error warns the
terminal user and displays the current multiple amount.
ERROR CONDITIONS:
If the MULTIPLE AMOUNT is not set correctly, the terminal will
respond by going into Configuration Error 186, BILL SIZE NOT
CONFIGURED CORRECTLY. To correct the error condition enter
the management functions and configure the bill size (MULTIPLE
AMOUNT) to the size of the bill in the cassette.
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MAX NON-CASH
FACTORY DEFAULT: ‘$500.00’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the MAX NON-CASH.
DESCRIPTION:
The maximum non-cash purchase limit must be set in the Cash
Dispenser before any purchases of non-cash items can be completed. This number is the largest dollar amount allowed for the
purchase of a non-cash item from the Cash Dispenser. It can be
set from 1 to 999999 in increments of 1 and it must be an even
multiple of the value of single unit of the non-cash item that is in
the cassette. Factory default is set to $500.00. The value is a
dollar amount only; no cents are allowed.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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EXTENDED AMOUNT
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the EXTENDED AMOUNT option.
DESCRIPTION:
The standard length of a currency amount entry field is 8 digits. In
some applications this length is insufficient to allow the entry of the
full range of customer transaction values in the local currency type.
This feature allows the selection of 12-digit currency fields for those
applications that require it.
To activate 12-digit field lengths, select the ENABLE option. To
return to 8-digit field lengths, choose the DISABLE option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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CASSETTE PARAMETERS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Select CASSETTE PARAMETERS.
DESCRIPTION:
The CASSETTE PARAMETERS option is used to perform cassette-specific configuration and setup operations. When the CASSETTE PARAMETERS option is selected, a cassette selection
screen (see the description of the CASSETTE option for more information) is presented which allows the operator to select the specific cassette which will be the focus of the subsequent setup or
configuration operations. The cassette selection screen is followed
by the cassette parameters options screen. The CASSETTE PARAMETERS option screen provides access to the following functions:
1.
2.
3.
4.
5.
6.
7.
SET BILL DIMENSION
VALUE
TYPE
SERVICE
CURRENCY DATA
CASSETTE
DESCRIPTION
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET BILL DIMENSION
FACTORY DEFAULT: COUNTRY-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Select a cassette (A, B, C, or D).
6. Choose SET BILL DIMENSION.
DESCRIPTION:
This function enables you to enter the WIDTH and LENGTH
measurements of the item in the specified cassette. The information you enter will be stored in the cassette, so it is important to
ensure that the specified cassette is present in the mechanism
during this operation. If the operation fails, an error message will
be displayed.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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VALUE
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the VALUE option.
DESCRIPTION:
The VALUE function allows the operator to set the value of a cash
or non-cash item in a particular cassette. For cash, VALUE must
be the denomination of the currency currently inside that particular
cassette and must be a whole dollar amount without cents. For
non-cash, VALUE is the face value of that particular item within the
cassette and can be any value. The default setting for VALUE is
$0.00
ERROR CONDITIONS:
An error code will occur when a non-whole dollar amount is applied to a cash cassette. Example, setting the cassette to CASH
and entering the VALUE as $5.15 will cause the terminal to indicate Error# 186 Bill Size Not Configured.
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TYPE
FACTORY DEFAULT: CASH
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the TYPE option.
DESCRIPTION:
This function allows the user to set what type of item is currently
installed within the cassette. The Type is either CASH or NONCASH. CASH is any currency such as $5, $10, $20, $50, etc.
NON-CASH is any item other than CASH such as Stamps, Coupons, or Phone Cards.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SERVICE
FACTORY DEFAULT: IN SERVICE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the SERVICE option.
DESCRIPTION:
This function allows the user to set the desired cassette to either
IN SERVICE or OUT OF SERVICE. Placing a cassette IN SERVICE will allow the dispenser to access the item inside the cassette. Placing a cassette OUT OF SERVICE effectively turns the
cassette off and does not allow any access to the items in the
cassette.
ERROR CONDITIONS:
When a cassette is removed from the Dispenser while AC power is
on, the status of that cassette will automatically revert to OUT OF
SERVICE. If that cassette is to be used for future transactions it
must be put IN SERVICE before it is recognized in the Dispenser.
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CURRENCY DATA
FACTORY DEFAULT: COUNTRY-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the CURRENCY DATA option.
DESCRIPTION:
The CURRENCY DATA Function enables you to enter a sevencharacter string of parameters that describes the currency in a
cassette (see Figure above). The parameter string consists of: 1.
Currency Code, 2. Value and 3. Variant Code.
CURRENCY CODE. This is a three-character descriptor for the
currency type (example: ‘USD’ represents US Dollars). See the
Table on the next page for a listing of supported Currency Codes.
To use the Table, find the country of interest in the left-hand column, then move to the right to find the description of the currency
type in the second column. Move to the third column to find the
specific three-character Currency Code to use for the selected
country and currency type.
VALUE. This three-character parameter describes the denomination of the currency in the cassette. The Value is two-part: a twocharacter base value and a single-character multiplier. The Value
‘021’, for example, consists of a base value of ‘02’ and a multiplier
of ‘1’. The multiplier represents the number of zeros to add to the
base value. In this example, add one “zero” to ‘02’ (‘02’ + ‘0’), to
make ‘020’, which indicates a denomination of twenty (‘USD021’,
for example, represents a twenty US dollar denomination). The
value ‘USD012’ would represent a 100 (‘01’ + ‘00’) US dollar denomination.
VARIANT. This is a single-character that represents the “version”
of the note. The Variant Code should initially be set to “1”; if a new
version of the denomination becomes available, contact Triton
Systems Technical Support for an updated Variant Code.
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The current values of the above listed data will be displayed near
the top of the screen as a string of seven characters. When the
CHANGE button is pressed, an input field appears, allowing you to
enter new data.
To enter a digit 0-9, simply press the key that has that digit. To
enter a letter, first press the <CTRL> key, then press the key that
has the letter you want on it. The first press of the key will display
the first character above the number. Subsequent presses will
display the characters in sequence. When the character you want
is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter.
If your next character is a letter, you must press the <CTRL> key
again.
Enter the data appropriate for the type, value, and variant for the
currency to be loaded into the cassette, then press the OK button
to accept it.
IMPORTANT: After entering of the new currency data, remove and
reinstall each cassette in the Cash Dispenser. This will ensure the
updated information is successfully stored in the cassette(s). Remove and reinstall all cassettes, even if currency data was changed
in only one cassette.
ERROR CONDITIONS:
To ensure accurate note dispensing it is vital that the correct Currency Data for each cassette be entered during the initial setup of
the Cash Dispenser! Remember to enter the Currency Data for
each cassette before placing that cassette into service, and whenever a new currency type, value, or denomination is used in a cassette.
COUNTRY CODE
CURRENCY TYPE
C U R R EN C Y
CODE
COUNTRY CODE
CURRENCY TYPE
C U R R EN C Y
CODE
ARGENTINA
ARGENTINE PESO
ARS
EL SALVADOR
EL SALVADOR COLON
AUSTRALIA
AUSTRALIAN DOLLAR
AUD
FRANCE
FRENCH FRANC
SVC
FR F
BOLIVIA
BOLIVIANO
BOB
GERMANY
DEUTSCHE MARK
D EM
BOLIVIA
MVDOL
BOV
GREECE
DRACHMA
GRD
BRAZIL
BRAZILIAN REAL
BRL
GUATEMALA
QUETZAL
GTO
CANADA
CANADIAN DOLLAR
CAD
HONDURAS
LEMPIRA
HNL
CHILE
CHILEAN PESO
C LP
HONG KONG
HONG KONG DOLLAR
HKD
CHILE
UNIDADES DE FORMENTO
C LF
HUNGARY
FORINT
HUF
COLOMBIA
COLOMBIAN PESO
COP
IRELAND
IRISH POUND
COSTA RICA
COSTA RICAN COLON
CRC
MEXICO
MEXICAN NUEVO PESO
MXN
NZD
IEP
CYPRUS
CYPRUS PUND
CYP
NEW ZEALAND
NEW ZEALAND DOLLAR
CZECH REPUBLIC
CZECH KORUNA
CZK
NICARAGUA
CORDOBA ORO
NIO
DOMINICAN REPUBLIC
DOMINICAN PESO
DOP
PUERTO RICO
US DOLLAR
U SD
ECUADOR
SU C R E
EC S
SOUTH AFRICA
RAND
ZAR
ECUADOR
UNIDAD DE VALOR
CONSTANTE (UVC)
EC V
UNITED KINGDOM
POUND STERLING
GBP
EGYPT
EGYPTIAN POUND
EGP
UNITED STATES
US DOLLAR
U SD
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CASSETTE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Select the CASSETTE option.
DESCRIPTION:
This option provides a convenient way to switch between cassettes
when performing cassette-specific operations. Simply select the
cassette you wish to work with (A, B, C, or D) and a menu of configuration functions applicable to the selected cassette will be presented.
This option is also used to LOCK or UNLOCK the cassettes in the
dispensing mechanism chassis. Note that this function affects all
of the cassettes as a group. The LOCK CASSETTES option button will lock all cassettes as a group, while the UNLOCK CASSETTES option will UNLOCK all cassettes as a group. The current
lock status of the cassettes is indicated by the label in the lower left
part of the display.
You must UNLOCK the cassettes before removing any of them
from the mechanism. After re-installing one or more cassettes,
LOCK them in place prior to placing the Cash Dispenser back into
operation.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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DESCRIPTION
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the DESCRIPTION option.
DESCRIPTION:
The DESCRIPTION function provides access to menus that let the
terminal owner enter a brief description of NON-CASH only items
in a cassette. There are two menus for entering descriptive information. The PRIMARY DESCRIPTION is used to provide a brief
description of the items in the NON-CASH cassettes. Examples of
descriptions are PHONE CARDS, COUPONS, STAMPS, etc. The
SECONDARY DESCRIPTION provides a location for other information of general interest or information required by law.
See the coverage of the PRIMARY DESCRIPTION and SECONDARY DESCRIPTION functions on the following pages for additional
information and procedures for entering the descriptions.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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PRIMARY DESCRIPTION
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the DESCRIPTION option.
7. Choose the PRIMARY DESCRIPTION option.
DESCRIPTION:
The PRIMARY DESCRIPTION is used to provide a brief description of the items in the NON-CASH cassettes. Examples of descriptions are PHONE CARDS, COUPONS, STAMPS, etc.
To enter a number, press the key that has that number. To enter a
letter, first press the CTRL key, then press the key that has the
letter you want. The first press of the key will display the first character above the number. Subsequent presses will display the other
characters in sequence. When the character you want is displayed,
press the <RIGHT ARROW> key ‘to lock’ in the letter. If the next
character is a letter, the CTRL key must again be pressed first.
The description of a NON-CASH item may contain up to 28 alphanumeric characters.
ERROR CONDITIONS:
There are no error conditions directly associated with this function
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SECONDARY DESCRIPTION
FACTORY DEFAULT: ‘NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the CASSETTE PARAMETERS option.
5. Choose a cassette (A, B, C, or D).
6. Select the DESCRIPTION option.
7. Choose the SECONDARY DESCRIPTION option.
DESCRIPTION:
The SECONDARY DESCRIPTION provides a location for other
information of general interest or information required by law.
To enter a number, press the key that has that number. To enter a
letter, first press the CTRL key, then press the key that has the
letter you want. The first press of the key will display the first character above the number. Subsequent presses will display the other
characters in sequence. When the character you want is displayed,
press the <RIGHT ARROW> key ‘to lock’ in the letter. If the next
character is a letter, the CTRL key must again be pressed first.
The description of a NON-CASH item may contain up to 28 alphanumeric characters.
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FAST CASH AMOUNT
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select CASSETTE SETUP.
4. Choose the FAST CASH AMOUNT option.
DESCRIPTION:
During a withdrawal transaction the FAST CASH screen prompts
the customer to select the amount of the withdrawal from a list of
five convenient amounts. These amounts are entered by the terminal operator using the FAST CASH AMOUNT function. Up to six
digits (more with software versions that support extended field
lengths) can be entered into any data field accepting a monetary
value.
Selecting this function displays the FAST CASH SCREEN
AMOUNTS screen. Press the screen key next to the amount to be
changed, and it will begin to blink. Enter the new amount (whole
dollar amount only), and then press the <OK> key. The value will
replace the blinking amount.
The amounts entered must be even multiples of the denomination
in the cassette. The amounts do not have to be in any particular
order, although typically, they increase in value moving from upper
left and down, then upper right and down. DO NOT enter an amount
that is larger than the MAXIMUM WITHDRAWAL AMOUNT.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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KEY MANAGEMENT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose the KEY MANAGEMENT option.
DESCRIPTION:
The KEY MANAGEMENT function provides access to Cash Dispenser functions that control the method of entry for the Master
Key and the Comms (Communications) Key. The functions accessed through this menu are listed below:
1.
2.
3.
4.
5.
6.
ENTER MAC MASTER KEY
ENTER PIN MASTER KEY
INJECT MASTER KEYS
ENTER MAC WORKING KEY
ENTER PIN WORKING KEY
DOWNLOAD WORKING KEYS
ERROR CONDITIONS:
IMPORTANT: The MAC MASTER KEY must be entered before the
MAC Working key. Likewise, the PIN MASTER KEY must be entered before the PIN Working key.
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ENTER MAC MASTER KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select KEY MANAGEMENT.
4. Choose the ENTER MAC MASTER KEY option.
DESCRIPTION:
NOTE: The MAC MASTER KEY feature is applicable only to terminals using Triton Standard ATM software and a Secure Pin Entry
Device (SPED) module.
In some versions of ATM software the
MAC MASTER KEY consists of TWO
16-character strings: a LEFT KEY
BLOCK and a RIGHT KEY BLOCK:
IMPORTANT: The MAC MASTER KEY must be entered before the
MAC Working key.
MAC is an acronym for Message Authentication Code. The MAC
MASTER KEY is used to protect the MAC WORKING KEY during
manual entry or downloading of the working key. The MAC MASTER KEY is a 16-character string, consisting of the digits 0-9 and
the letters A-F. Your processor must provide you with the MAC
MASTER KEY. If a MAC authentication attempt on a message fails,
the message will fail. This is a security precaution.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must entered in twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <CTRL> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <CTRL> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
TRITON SYSTEMS, INC.
Each block consists of some combination of the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. Follow these instructions if your ATM
uses LEFT and RIGHT KEY
BLOCKS.
Selecting the LEFT KEY BLOCK or
RIGHT KEY BLOCK option will display the appropriate key-entry screen,
as shown here:
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Normally, the MAC MASTER KEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
The CHECK DIGIT that appears after all parts of the MAC MASTER KEY have been entered is similar to the checksum that is
used to verify that the data programmed into a memory device
such as an EPROM is correct. The CHECK DIGIT can be verified
by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS
Menu and comparing the MAC MASTER KEY CHECK DIGIT on
the printout to the original receipt printout from the initial terminal
setup. If the CHECK DIGIT is different from the original, and the
terminal is not operating correctly, the MAC MASTER KEY is corrupt and you should contact your service organization for assistance.
ERROR CONDITIONS:
If the MAC MASTER KEY is not entered correctly, no message
traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
To enter a digit 0-9, simply press the
key that has the desired digit, and a
‘*’ will appear. To enter a Hex character (A through F), first press and hold
down the <CTRL> key. While holding
down the <CTRL> key, press the
numbered key (1-6) that corresponds
to the character you want to enter, as
listed in the table on-screen (1=A,
2=B, 3=C, 4=D, 5=E, 6=F). A ‘*’ character will appear. Release the
<CTRL> key. Repeat for each character in the key.
Press the
<CHANGE> key to clear the entry and
start over. Press the <LEFT ARROW>
key to back up and erase a character.
You must enter the key sequence
TWICE for each KEY BLOCK: after
the second entry, you will be prompted
to enter a second key part. In most
instances you will answer NO to this
prompt, but in some cases a second
sequence of characters may need to
be entered (this requirement is processor-specific). quirement is processor-specific).
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ENTER PIN MASTER KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select KEY MANAGEMENT.
4. Choose the ENTER PIN MASTER KEY option.
DESCRIPTION:
IMPORTANT: The PIN MASTER KEY must be entered before the
PIN Working key.
In some versions of ATM software the
PIN MASTER KEY consists of TWO
16-character strings: a LEFT KEY
BLOCK and a RIGHT KEY BLOCK:
NOTE: The PIN MASTER KEY was referred to as the MASTER
KEY in previous versions of ATM software.
The PIN MASTER KEY is used to protect the PIN WORKING KEY
during manual entry or downloading of the working key. This key
is a 16-character string, consisting of the digits 0-9 and the letters
A-F. Your processor must provide you with the PIN MASTER KEY.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must entered in twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <CTRL> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <CTRL> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
Each block consists of some combination of the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. Follow these instructions if your ATM
uses LEFT and RIGHT KEY
BLOCKS.
Selecting the LEFT KEY BLOCK or
RIGHT KEY BLOCK option will display the appropriate key-entry screen,
as shown here:
Normally, the PIN MASTER KEY contains only one part. However,
some keys may contain multiple parts. If this is the case, separate
individuals will hold the parts. If your key has multiple parts you
must answer the question “ANOTHER KEY PART?”, with a YES
until all parts are entered.
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The CHECK DIGIT that appears after all parts of the PIN MASTER
KEY have been entered is similar to the checksum that is used to
verify that the data programmed into a memory device such as an
EPROM is correct. The CHECK DIGIT can be verified by doing a
RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and
comparing the PIN MASTER KEY CHECK DIGIT on the printout to
the original receipt printout from the initial terminal setup. If the
CHECK DIGIT is different from the original, and the terminal is not
operating correctly, the PIN MASTER KEY is corrupt, and you
should contact your service organization for assistance.
ERROR CONDITIONS:
If the PIN MASTER KEY is not entered correctly, no message traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
To enter a digit 0-9, simply press the
key that has the desired digit, and a
‘*’ will appear. To enter a Hex character (A through F), first press and hold
down the <CTRL> key. While holding
down the <CTRL> key, press the
numbered key (1-6) that corresponds
to the character you want to enter, as
listed in the table on-screen (1=A,
2=B, 3=C, 4=D, 5=E, 6=F). A ‘*’ character will appear. Release the
<CTRL> key. Repeat for each character in the key.
Press the
<CHANGE> key to clear the entry and
start over. Press the <LEFT ARROW>
key to back up and erase a character.
You must enter the key sequence
TWICE for each KEY BLOCK: after
the second entry, you will be prompted
to enter a second key part. In most
instances you will answer NO to this
prompt, but in some cases a second
sequence of characters may need to
be entered (this requirement is processor-specific). quirement is processor-specific).
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INJECT MASTER KEYS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select KEY MANAGEMENT.
4. Choose the INJECT MASTER KEYS option.
DESCRIPTION:
The INJECT MASTER KEYS function is used in conjunction with a
PC (Personnel Computer) and a special floppy disk to inject the
master keys from the PC into a designated terminal. Selecting
INJECT MASTER KEYS will cause the terminal to prepare for the
load of the master keys from the PC, using a serial data cable.
ERROR CONDITIONS:
Do not connect the load port on the Cash Dispenser to the parallel
(printer) port of the PC!
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ENTER MAC WORKING KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select KEY MANAGEMENT.
4. Choose the ENTER MAC WORKING KEY option.
DESCRIPTION:
MAC is an acronym for Message Authentication Code. The MAC
WORKING KEY is used to verify messages to and from the terminal. The MAC WORKING KEY is a 16-character string, consisting
of the digits 0-9 and the letters A-F. Your processor must provide
you with the MAC WORKING KEY. If a MAC authentication attempt on a message fails, the message will fail. This is a security
precaution.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must entered in twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <CTRL> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <CTRL> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
Normally, the MAC WORKING KEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
In some versions of ATM software the
MAC WORKING KEY entry screen
accepts the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. On
such screens, to enter a digit 0-9, simply press the key that has the desired
digit. To enter a Hex character, first
press and hold down the <CTRL> key.
While holding down the <CTRL> key,
press the numbered key (1-6) that corresponds to the character you want
to enter, as listed in the table onscreen (1=A, 2=B, 3=C, 4=D, 5=E,
6=F). Release the <CTRL> key. Repeat for each character in the key.
Press the <CHANGE> key to clear the
entry and start over. Press the <LEFT
ARROW> key to back up and erase
a character.
If your key has multiple parts you must
answer the question “ANOTHER KEY
PART?”, with a YES and enter the
next key part until all parts are entered.
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The CHECK DIGIT that appears after all parts of the MAC WORKING KEY have been entered is similar to the checksum that is
used to verify that the data programmed into a memory device
such as an EPROM is correct. The CHECK DIGIT can be verified
by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS
Menu and comparing the MAC WORKING KEY CHECK DIGIT on
the printout to the original receipt printout from the initial terminal
setup. If the CHECK DIGIT is different from the original, and the
terminal is not operating correctly, the MAC WORKING KEY is
corrupt, and you should contact your service organization for assistance.
ERROR CONDITIONS:
If the MAC WORKING KEY is not entered correctly, no message
traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
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ENTER PIN WORKING KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select KEY MANAGEMENT.
4. Choose the ENTER PIN WORKING KEY option.
DESCRIPTION:
IMPORTANT
The PIN MASTER KEY must be
loaded BEFORE the PIN WORKING
Key!
NOTE: In some versions of ATM software the PIN WORKING KEY
is loaded automatically when the DOWNLOAD WORKING KEYS
function is performed. In such versions, the PIN WORKING KEY
option will not be available.
The PIN WORKING KEY is used to verify the customer Personal
Identification Number during live transactions. This key is a 16character string, consisting of the digits 0-9 and the letters A-F.
Your processor must provide you with the PIN WORKING KEY.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must entered in twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <CTRL> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <CTRL> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
TRITON SYSTEMS, INC.
In some versions of ATM software the
PIN WORKING KEY entry screen accepts the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. On such
screens, to enter a digit 0-9, simply
press the key that has the desired
digit. To enter a Hex character, first
press and hold down the <CTRL> key.
While holding down the <CTRL> key,
press the numbered key (1-6) that corresponds to the character you want
to enter, as listed in the table onscreen (1=A, 2=B, 3=C, 4=D, 5=E,
6=F). Release the <CTRL> key. Repeat for each character in the key.
Press the <CHANGE> key to clear the
entry and start over. Press the <LEFT
ARROW> key to back up and erase
a character.
If your key has multiple parts you must
answer the question “ANOTHER KEY
PART?”, with a YES and enter the
next key part until all parts are entered.
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Normally, the PIN WORKINGKEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
The CHECK DIGIT that appears after all parts of the PIN
WORKINGKEY have been entered is similar to the checksum that
is used to verify that the data programmed into a memory device
such as an EPROM is correct. The CHECK DIGIT can be verified
by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS
Menu and comparing the PIN WORKING KEY CHECK DIGIT on
the printout to the original receipt printout from the initial terminal
setup. If the CHECK DIGIT is different from the original, and the
terminal is not operating correctly, the PIN WORKING KEY is corrupt, and you should contact your service organization for assistance.
ERROR CONDITIONS:
If the PIN WORKING KEY is not entered correctly, no message
traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
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DOWNLOAD WORKING KEYS
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select KEY MANAGEMENT.
4. Choose the DOWNLOAD WORKING KEYS option.
DESCRIPTION:
The WORKING KEYS are the MAC and PIN WORKING KEYS,
as described earlier. They are made up of 16-character strings,
consisting of the digits 0-9 and the letters A-F. Your processor may
provide you with the WORKING KEYS, or they may be downloaded
from the processor host computer.
These keys must be loaded before the Cash Dispenser can operate in a live mode.
When the DOWNLOAD WORKING KEYS function is run, a call is
placed to your host computer, and a request is made for the keys
to be sent. The host will send the keys and several other parameters (such as the surcharge amount, if applicable). Once downloaded, these parameters will remain in the Cash Dispenser, even
if it is turned off.
The TERMINAL number and primary phone number must be set
before completing this function. If they are not set correctly, the
WORKING KEYS will not be downloaded.
ERROR CONDITIONS:
If the call cannot be completed, a warning screen will be displayed.
If the function continues to fail, contact your service organization
for assistance.
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TELEPHONE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
DESCRIPTION:
The TELEPHONE function is used to set up parameters that control telephone communications between the Cash Dispenser and
the Processor. The following parameters are accessed through
this function.
1. PRIMARY NUMBER
2. BACKUP NUMBER
3. DATAPAK ACCESS CODE (This feature is only available for
ATMs deployed in Canada.
4. PREDIAL ON/OFF
5. COMPUSERVE ID
6. MODEM SETUP
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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PRIMARY NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the PRIMARY NUMBER option.
DESCRIPTION:
The Cash Dispenser communicates to your host processor over a
dial up phone line. The phone number of the processor must be
entered before live transactions can be done.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 15 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <CTRL> key first, then the <0> key, followed by the <RIGHT
ARROW> key will select the comma character. Make sure to enter the long distance prefix ‘1’ if you are dialing an 800 number or a
toll long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
The Cash Dispenser will not process transactions if the phone number has not been entered or has been entered incorrectly. In such
cases error code “185 - Phone Number Not Configured”, will be
received.
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BACKUP NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the BACKUP NUMBER option.
DESCRIPTION:
The Cash Dispenser communicates with your Processors’ host
computer over a dial up phone line. Some processors allow a
backup phone number to try if the primary number fails to connect.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 15 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <CTRL> key first, then the <0> key, followed by the <RIGHT
ARROW> select the comma. Make sure to enter the long distance
prefix ‘1’ if you are dialing an 800 number or a toll long distance
number. Do not enter dashes in the number.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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DATAPAK ACCESS CODE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select DATAPAK ACCESS CODE.
DESCRIPTION:
NOTE: This feature is only available for Canadian-region ATMs.
This function allows you to enter the DATAPAK ACCESS CODE,
and to turn the DataPak feature On or OFF. The DATAPAK ACCESS CODE is provided by the DataPak processing organization,
and is an identification number which enables the DataPak processing organization to correctly identify and route data traffic between the terminal and the transaction processor.
The current state of the DATAPAK ACCESS CODE feature is shown
as either ON or OFF in the label on the left-hand side of the display. Press the button next to this label to toggle the state of the
feature between ON and OFF.
IMPORTANT: When using the DATAPAK communications protocol, ensure the terminal’s Primary and Backup Telephone Numbers are configured to dial the DataPak processing organization
(NOT the transaction processor!).
ERROR CONDITIONS:
If a DATAPAK-based communications network is being used, the
DATAPAK ACCESS CODE feature must turned ON and the code
must be entered correctly to enable message traffic between the
ATM and the processor to take place.
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PREDIAL ON/OFF
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
DESCRIPTION:
This function allows you to turn on or off the PREDIAL feature.
When the feature is turned ON, the terminal will dial out to the
processor and establish a connection as soon as the customer’s
ATM or credit card has been scanned by the card reader. The purpose of this mode of operation is to provide quicker processing of
customer transactions. When the feature is turned OFF, the terminal will wait until the customer has selected a particular transaction
before dialing out and establishing a connection with the processor.
The current state of the PREDIAL feature is shown as either ON
or OFF in the label on the left-hand side of the display. Press the
button next to this label to toggle the state of the feature between
ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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COMPUSERVE ID
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the COMPUSERVE ID option.
DESCRIPTION:
The CompuServe Network is used by some processors to route
transactions. The COMPUSERVE ID function allows the terminal
operator or a service technician to view and change the
COMPUSERVE ROUTING ID number.
When this function is selected, the current Compuserve ID is displayed (if nothing appears on the screen, no ID is set). Select
CHANGE to blank the current entry, and then enter the desired ID
number. When done, press OK to accept the entry.
ERROR CONDITIONS:
When CompuServe is used as the communication media for sending and receiving transaction data to the Processor, an incorrect
CompuServe ID will cause communication between the terminal
and the Processor to fail. Never change the COMPUSERVE ID
unless instructed to do so by your processor.
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MODEM SETUP
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the MODEM SETUP option.
DESCRIPTION:
Selecting the MODEM SETUP OPTION from the TELEPHONE
screen allows the terminal operator to select the following parameters:
1.
2.
3.
4.
5.
DIAL MODE
DIAL RATE
BAUD RATE
MODEM SETUP STRING
RESET/TEST MODEM
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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DIAL MODE
FACTORY DEFAULT: ‘DTMF’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the MODEM SETUP option.
5. Select DIAL MODE.
DESCRIPTION:
The modem is configured to dial in either the touch-tone mode
(DTMF), or in the rotary (PULSE) mode. Consult with the local
phone company to determine which option is supported. After selecting the dial mode, be certain to execute the RESET/TEST
MODEM function. The new dial mode does not take effect until
you do this. The factory default for the function is DTMF.
ERROR CONDITIONS:
If the local phone exchange does not support touch-tone, and the
terminal is configured for DTMF mode, no calls will be completed.
Rotary will work on touch-tone systems, but should not be used if
touch-tone is available. Rotary mode will dial much slower than
DTMF.
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DIAL RATE
FACTORY DEFAULT: ‘FAST’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the MODEM SETUP option.
5. Select DIAL RATE.
DESCRIPTION:
The internal modem can be configured to send dial tones at one of
three speeds. The possible values are FAST (70 milliseconds),
MED. (150 ms), and SLOW (255 ms). The default value from the
factory is FAST. After changing the dial rate, be certain to execute
the RESET/TEST MODEM function. The new dial rate does not
take effect until you do this.
ERROR CONDITIONS:
There are no error conditions directly associated with this function,
but if calls seem to fail, try a slower setting.
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BAUD RATE
FACTORY DEFAULT: ‘1200’
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the MODEM SETUP option.
5. Select BAUD RATE.
DESCRIPTION:
The bit rate of the modem can be controlled with this function. The
rate can be set to 2400 or 1200 bits per second (bps). The default
rate depends on your processor. Do not select 2400 if your processor does not support it.
ERROR CONDITIONS:
If the speed of the modem is set to 2400 bps, it may not connect to
a 1200 bps system. The baud rate of the modem should always
be set to the value indicated by your processor.
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MODEM SETUP STRING
FACTORY DEFAULT: MODEM-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the MODEM SETUP option.
5. Select MODEM SETUP STRING.
DESCRIPTION:
If special circumstances require a nonstandard modem configuration, a Hayes-compatible setup string can be sent to the
modem when it is initialized. A custom modem initialization string
can be entered for the following options:
1.
2.
3.
4.
INITIALIZE STRING
PRE-HOST STRING
POST-HOST STRING
TRITON CONNECT STRING
When an option is selected, the current modem string for that function is displayed (if nothing appears on the screen, no string has
been entered). Select CHANGE to blank the current entry, and
then enter the desired modem string. When done, press OK to
accept the entry.
ERROR CONDITIONS:
Setting this value incorrectly can cause communication failure in
the applicable area, due to improper modem setup. Consult Triton’s
Technical Service Department before changing this parameter.
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RESET/TEST MODEM
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select TELEPHONE.
4. Select the MODEM SETUP option.
5. Select RESET/TEST MODEM.
DESCRIPTION:
This function is used to reset and test the internal modem. It should
be run after setting any of the modem configuration parameters to
make sure an error was not made. It MUST be run after changing
the DIAL MODE or DIAL RATE, otherwise these new values will
not take effect until the unit is turned off and back on again.
At the conclusion of the test a screen will appear indicating that the
MODEM CONFIGURED AND TESTED OK.
ERROR CONDITIONS:
An error message will indicate a problem if the setup string is invalid or the modem is not responding.
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MORE (TERMINAL PARAMETERS)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Choose MORE.
DESCRIPTION:
Selecting the MORE TERMINAL PARAMETERS option from the
TERMINAL PARAMETERS allows the terminal operator or a service technician to view or change the following:
1.
2.
3.
4.
5.
6.
7.
ADJUST CONTRAST
RECEIPT OPTION
TRITON CONNECT
ATM MONITORING
AD SCREENS
COMMUNICATION HEADER
MORE
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ADJUST CONTRAST
FACTORY DEFAULT: CONTRAST: MID-RANGE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Choose ADJUST CONTRAST.
DESCRIPTION:
This feature allows the terminal operator to adjust the contrast of
the display.
Change the contrast of the display by selecting the designated UP
or DOWN key to set the display contrast for best viewing.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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RECEIPT OPTION
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Choose RECEIPT OPTION.
DESCRIPTION:
This feature allows the customer to select the option of receiving
or not receiving a receipt at the completion of a transaction. When
RECEIPT OPTION is ENABLED the customer is presented with a
message at the conclusion of the transaction asking whether they
want a receipt or not. If they respond NO to the question, a receipt
is not dispensed. If they respond YES to the question a receipt is
printed. If the customer does not respond to the question, a receipt is automatically printed after a forty-second delay.
If you don’t want the customer to have this option, DISABLE the
RECEIPT OPTION. Customers will then receive a receipt after every
transaction.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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TRITON CONNECT
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Choose TRITON CONNECT.
DESCRIPTION:
Selecting the TRITON CONNECT function allows the terminal operator to set up the following parameters associated with Triton
Connect:
1.
2.
3.
4.
5.
PRIMARY NUMBER
BACKUP NUMBER
ALARM NUMBERS
CALL BACK (ENABLE\DISABLE)
TRITON CONNECT (ENABLE\DISABLE)
NOTE: Triton Connect is an option and may not be installed on
your terminal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
WHAT IS TRITON CONNECT?
Triton Connect is PC (Personal Computer) based software that enables
you to remotely your terminals.
Triton Connect increases efficiency
and reduces costs associated with
managing terminals. Significant advantages include:
Operation on a single, stand-alone PC
or in a networked environment
Can perform a wide range of monitoring and control functions from a
central location.
Supports CDPD (cellular-wireless),
dial-up and satellite communications
with remote terminals.
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PRIMARY NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select TRITON CONNECT.
5. Choose PRIMARY NUMBER.
DESCRIPTION:
The PRIMARY NUMBER function is used to enter the number that
the terminal can use for calling back the Triton Connect Host Computer.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 15 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <CTRL> key first, then the <0> key, followed by the <RIGHT
ARROW> key to select the comma character. Make sure to enter
the long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS::
There are no error conditions directly associated with this function.
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BACKUP NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select TRITON CONNECT.
5. Choose BACKUP NUMBER.
DESCRIPTION:
The BACKUP NUMBER function is used to enter a backup number that the terminal can use for calling back the Triton Connect
computer.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 15 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Press
the <CTRL> key, then the <0> key, followed by the <RIGHT ARROW> key to select the comma character. Make sure to enter the
long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ALARM NUMBERS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Choose TRITON CONNECT.
5. Choose ALARM NUMBERS.
DESCRIPTION:
In some applications the terminal monitoring organization may require different telephone numbers for alarm reporting purposes.
This could enable a third party service organization, for example,
to be notified of alarm conditions that can occur during non-business hours. Selecting the ALARM NUMBERS option brings up a
menu that allows the terminal operator to select and configure the
Primary and Backup Triton Connect Alarm Numbers.
NOTE: Triton Connect is an option and may not be installed on
your terminal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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PRIMARY ALARM NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select TRITON CONNECT.
5. Select ALARM NUMBERS.
6. Choose PRIMARY.
DESCRIPTION:
The PRIMARY ALARM NUMBER function is used to enter the telephone number that the terminal can use for calling back the Triton
Connect Host Computer.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 15 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <CTRL> key first, then the <0> key, followed by the <RIGHT
ARROW> key to select the comma character. Make sure to enter
the long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS::
There are no error conditions directly associated with this function.
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BACKUP ALARM NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select TRITON CONNECT.
5. Select ALARM NUMBERS.
6. Choose BACKUP.
DESCRIPTION:
The BACKUP ALARM NUMBER function is used to enter a backup
telephone number that the terminal can use for calling back the
Triton Connect computer.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 15 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Press
the <CTRL> key, then the <0> key, followed by the <RIGHT ARROW> key to select the comma character. Make sure to enter the
long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ENABLE/DISABLE CALL BACK
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select TRITON CONNECT.
DESCRIPTION:
Normally, when the Triton Connect Host Computer contacts a terminal, it will hang up and wait for the terminal to CALL BACK. This
is done for security reasons. The CALL BACK option allows the
terminal operator to enable and disable this feature.
Once you’ve reached the TRITON CONNECT screen, the CALL
BACK button will present an option to reverse the current state of
the feature. For example, if CALL BACK is currently ENABLED,
the CALL BACK option button will show the DISABLE CALL BACK
option. Conversely, if CALL BACK is currently DISABLED, the CALL
BACK option button will show the ENABLE CALL BACK option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ENABLE/DISABLE TRITON CONNECT
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select TRITON CONNECT.
DESCRIPTION:
If the Triton Connect feature has been ACTIVATED (using the ACTIVATE function), this function can be used to ENABLE or DISABLE Triton Connect access to the terminal.
Once you’ve reached the TRITON CONNECT screen, the TRITON CONNECT button will present an option to reverse the current state of this feature. For example, if Triton Connect is currently
ENABLED, the button will show the DISABLE TRITON CONNECT
option. Conversely, if Triton Connect is currently DISABLED, the
option button will show the ENABLE TRITON CONNECT option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ATM MONITORING
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select ATM monitoring.
DESCRIPTION:
The ATM Monitoring screen provides access to the following functions:
1. STATUS MONITORING. When this feature is enabled the
terminal will send operational status information to the
processor during the certain transactions.
2. HEARTBEAT MESSAGE. The Heartbeat Message feature is
designed to provide a means of reporting communications
system status to the host processor.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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STATUS MONITORING
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
3. Select ATM MONITORING.
4. Select Status monitoring.
DESCRIPTION:
Status monitoring is a feature that is available with selected processor software. When enabled the terminal will send operational
status information to the processor during certain transactions with
the processor. The status information is sent in a data field that is
part of any of the following messages sent to the processor:
1. A Transaction Request Message
2. Configuration Table Download Request Message (Comms Key
Download)
3. Host Totals Download Request Message
4. Reversal Request Message.
Turn this feature on by selecting the ENABLE option on this screen.
Select DISABLE to inhibit the operation of the STATUS MONITORING feature.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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HEARTBEAT MESSAGE
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select ATM MONITORING.
5. Select HEARTBEAT MESSAGE.
DESCRIPTION:
The HEARTBEAT MESSAGE feature is designed to provide a
means of reporting communications system status to the host processor.
Status reporting by dial-up ATMs is now the norm, but the single
most important feature that cannot be monitored is the communications status. The absence of transactions from a particular terminal can means one of two things. Usually the lack of calls indicates nothing more than a slow period. Sometimes, though, a
piece of the communications system will fail and inhibit any calls
from being made. The host has no way of determining which scenario is occurring in any kind of real-time mode. The Heartbeat
Message overcomes this limitation.
When this feature is ENABLED, the terminal will call the host after
a period of inactivity. During this call, the terminal will request a
COMMS KEY DOWNLOAD (the normal configuration download
request), and will also report status (if the STATUS MONITORING
function is ENABLED). This allows the host to determine if a particular terminal is still in operation, even though it may not be performing any transactions at the time. With this feature enabled,
the host can finally monitor communications system failures.
The Heartbeat Message feature on the Cash Dispenser has several parameters that must be set to operate properly. These parameters are:
1. HEARTBEAT MESSAGE. This parameters turns on or off the
regular call to the host.
2. DELAY PERIOD. This parameter sets the time interval that
must expire before a Heartbeat Message will be sent. It is
specified in minutes.
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Once the Heartbeat Message call feature is enabled at the terminal, an internal timer will be initialized to the number of minutes set
in the DELAY PERIOD parameter at system power-up and after a
reset. This timer is restarted each time a call is made to the host.
A call to the host is defined as any transaction, including financial,
balancing and configuration that actually communicates with the
host to the point that the Terminal ID is recognized. A customer
transaction that is declined will reset the timer, while a call that fails
because the host phone number was busy would not.
It is important to remember that as long as transactions are being
done on the terminal on a regular basis, Heartbeat Message calls
will not be made. The sole purpose of these calls is to let the host
know that the terminal is OK when it is NOT performing regular
transactions.
Because the primary purpose of the Heartbeat Message call is to
let the host know everything is all right, a Heartbeat Message call
that DOES NOT succeed for any reason is not retried. If the call
does fail, the interval timer will be reset and the terminal will remain in service.
While the concept of the Heartbeat Message call is simple, interpreting the absence of an expected call must be explained. Listed
below are reasons why Heartbeat Message calls will not be received at the host either when expected or at all.
Feature Not Turned On
Obviously, if the feature in not enabled, no Heartbeat Message
calls will be made.
Terminal is Doing Transactions
If the terminal does at least one regular customer transaction or
balancing transaction before the interval timer, no Heartbeat Message call will be made.
Terminal is in Management Function Mode
Heartbeat Message calls are suspended while the terminal is in
the Management mode, although the interval timer continues to
run. If the timer expires while the terminal is in this mode, the call
will be delayed until the terminal returns to the normal service mode.
Terminal is Out of Service
When the terminal goes out of service, one Heartbeat Message
call is made. After that call, all further calls are suspended until it is
returned to normal service.
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Terminal is Turned Off or Power Has Failed
If the terminal is turned off, no calls will be made. While an obvious
point, it means that for this feature to be of any value, the terminal
must always remain on.
Communications System Has Failed
A failure of any piece of the communications system will result in
missed calls. This includes the terminal modem, the phone line to
the terminal, and any intermediate telecommunications providers.
Terminal Was Reset or Power Cycled
Since the interval timer is reset when the terminal is reset, a scheduled call may not occur at the expected time.
To realize the benefits of the Heartbeat Message, the host must be
programmed to monitor the interval between calls from the terminal. It is important to note, though, that the host interval threshold
should be set to a value greater than that programmed at the terminal. A practical guideline is at least twice the terminal interval.
This allows for Heartbeat Message calls that are delayed because
the terminal is in Management mode, or calls skipped because of
a system reset.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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AD SCREENS
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select AD SCREENS.
DESCRIPTION:
The terminal must have at least one Memory Expansion Card installed for this feature to operate. AD SCREENS is a feature that
causes the display on an idle terminal to alternate between the
WELCOME SCREEN and a screen containing graphics and text
elements used to make an advertisement screen. AD SCREENS
are created in a special graphics editor that runs from the Triton
Connect Terminal Managers program. The graphics editor lets the
user import 16-color bit-mapped graphic files in the ‘.bmp’ format
with a maximum resolution of 320 dots by 240 dots. The graphic
can then be relocated in the display area. Then text can be added
to the display and the graphic and text are saved in the proprietary
‘.TCG’ (Triton Connect Graphic) file format. TCG files can then be
downloaded to the terminals’ Expansion Memory Card for display
on the screen. In addition to the graphic, data is also downloaded
that establishes what time of day and for how long the Ad Screen
is displayed.
Selecting ENABLE from the AD SCREENS Menu turns on the AD
SCREENS feature. Selecting DISABLE turns off the feature.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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COMMUNICATION HEADER
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select COMMUNICATION HEADER.
DESCRIPTION:
The COMMUNICATION HEADER is an optional feature that is only
applicable to certain processors. When a specified processor requires the use of the COMMUNICATIONS HEADER it must be
ENABLED and have the correct data in the header data field. The
COMMUNICATION HEADER data field consists of alphanumeric
characters.
To enter a digit 0-9, press the key that has that digit. To enter a
letter, first press the <CTRL> key, then press the key that has the
letter you want on it. The first press of the key will display the first
character above the number. Subsequent presses will display the
characters in sequence. When the character you want is displayed,
press the <RIGHT ARROW> key to ‘lock in’ the character. If your
next character is a letter, you must press the <CTRL> key again.
ERROR CONDITIONS:
Enabling the COMMUNICATION HEADER when using a processor that doesn’t use this feature will prevent any type of transaction from completing. Disabling or having incorrect data in the COMMUNICATION HEADER data field (if the feature is required) will
also prevent any type of transaction from processing.
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MORE (TERMINAL PARAMETERS)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
DESCRIPTION:
This screen allows you to select additional terminal parameters
functions. The functions available are:
1. ALARM THRESHOLDS
2. BACKGROUND GRAPHICS
3. VIEW/MODIFY OPTIONS
The ALARM THRESHOLDS function is used to monitor the status
of various parameters (such as number of journal entries, or the
level of cash remaining in the cassette), and determines at what
point a notification message will be sent to a remote computer.
This remote computer must be running Triton Connect monitoring
software.
The BACKGROUND GRAPHICS function is used to turn ON or
OFF the display of background graphics, and to select the currently displayed background graphic image.
The VIEW/MODIFY OPTIONS function is used to activate or deactivate special terminal features such as Triton Connect.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ALARM THRESHOLDS
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select ALARM THRESHOLDS.
DESCRIPTION:
This function allows you to turn on or off the LOW CASH THRESHOLD, JOURNAL THRESHOLD, and SCHEDULED JOURNAL features.
1. LOW CASH THRESHOLD. When this feature is turned ON,
the terminal sends a notification message to a remote Triton
Connect computer if the amount of cash in the cassette falls
below the level specified using the SET LOW CASH
THRESHOLD function. When this feature is turned OFF, no
notification message will be sent.
2. JOURNAL THRESHOLD. When this feature is turned ON, the
terminal will send a notification message to a remote Triton
Connect computer if the number of entries in the journal
exceeds the level specified using the SET JOURNAL
THRESHOLD function. When this feature is turned OFF, no
notification message will be sent.
3. SCHEDULED JOURNAL. When this feature is turned ON, the
terminal will automatically send all journal data to a remote
Triton Connect computer at a time established using the SET
SCHEDULED JOURNAL function. When this feature is turned
OFF, the journal will not be sent automatically.
The current state of each function is shown as either ON or OFF in
the applicable label on the left-hand side of the display. Press the
button next to the applicable label to toggle the state of the feature
between ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET LOW CASH THRESHOLD
FACTORY DEFAULT: 0
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select ALARM THRESHOLDS.
6. Select SET LOW CASH THRESHOLD.
DESCRIPTION:
This function allows you to enter the number of bills that will act as
a low cash threshold. When the number of bills in the cassette
drops below the value set in this function, the terminal will automatically send a notification message to a remote Triton Connect
computer.
To ensure the accuracy of the threshold, make sure to use the
ENTER QTY. IN CASSETTE function after replenishing the cash
in the cassette.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET JOURNAL THRESHOLD
FACTORY DEFAULT: 0
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select ALARM THRESHOLDS.
6. Select SET JOURNAL THRESHOLD.
DESCRIPTION:
This function allows you to enter the number of journal entries that
will act as a threshold. When the number of journal entries rises
above the value set in this function, the terminal will automatically
contact the remote Triton Connect computer and initiate a transfer
of the journal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET SCHEDULED JOURNAL
FACTORY DEFAULT: 0
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select ALARM THRESHOLDS.
6. Select SET SCHEDULED JOURNAL.
DESCRIPTION:
This function allows you to enter the time at which the terminal will
automatically contact a remote Triton Connect computer and initiate a transfer of the journal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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BACKGROUND GRAPHICS
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select BACKGROUND GRAPHICS.
DESCRIPTION:
The BACKGROUND GRAPHICS function is used to turn ON or
OFF the display of background graphics, and to select the currently displayed background graphic image.
The current state of the BACKGROUND GRAPHICS function is
shown as either ON or OFF in the label on the left-hand side of the
display. Press the button next to this label to toggle the state of the
function between ON and OFF.
To select a background graphic, press the NEXT GRAPHIC button
to cycle through the available choices. The background will change
to show the currently selected background.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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VIEW/MODIFY OPTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select VIEW/MODIFY OPTIONS.
DESCRIPTION:
The VIEW/MODIFY OPTIONS FUNCTION provides access to terminal parameters for setting the following:
1. ACTIVATE (A selected feature.
2. DEACTIVATE (A selected feature.
3. SELECT FEATURE NUMBER
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ACTIVATE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select VIEW/MODIFY OPTIONS.
6. Choose ACTIVATE.
DESCRIPTION:
To activate a FEATURE an activation code must be obtained from
the Triton Systems, Inc., Technical Support Department. When
calling Triton Systems Inc., you will be asked to provide the serial
number that is displayed on the FEATURE 00 SERIAL NUMBER
screen.
Once the activation code is obtained, select the ACTIVATE option
from the FEATURE 00 Menu to display the FEATURES 00 SERIAL NUMBER screen. Enter the activation code into the terminal
while the FEATURE 00 SERIAL NUMBER screen is displayed.
Press <OK>. If the activation code is correct, a screen informing
you that the terminal must be reset to activate the feature is displayed. Reset the terminal by depressing the RESET switch on
the card cage or cycling the Main Power Switch on the Power Supply from ON to OFF to ON.
If the activation code is entered incorrectly, the terminal will beep 4
times and return to the FEATURE 00 Menu.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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DEACTIVATE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select VIEW/MODIFY OPTIONS.
6. Choose DEACTIVATE.
DESCRIPTION:
To DEACTIVATE a Feature select the DEACTIVATE option from
the FEATURE menu. When DEACTIVATE is selected a confirmation screen (“ARE YOU SURE?”) is displayed. Select YES, CONTINUE on the confirmation screen and the FEATURE Menu will
be displayed indicating Feature 00 “IS NOT ACTIVE” .
Selecting the NO, CANCEL option when “ARE YOU SURE?” is
displayed will return the display to the FEATURE main menu.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SELECT FEATURE NUMBER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Select SET TERMINAL PARAMETERS.
3. Select MORE.
4. Select MORE.
5. Select VIEW/MODIFY OPTIONS.
6. Choose SELECT FEATURE NUMBER.
DESCRIPTION:
Selects the feature number to examine or to activate/deactivate.
For example, entering the numbers “00” selects the Triton Connect feature. The current status of the feature will be displayed.
Use the ACTIVATE and DEACTIVATE functions as appropriate to
change the status of the selected feature.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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DATE / TIME FUNCTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Choose DATE / TIME FUNCTIONS.
DESCRIPTION:
This screen provides a menu of functions related to configuration
of date and time parameters for the Cash Dispenser:
1. SET DATE FORMAT. This option allows you to choose between
a DD/MM/YY and a MM/DD/YY date format the terminal will
use when printing receipts and other reports.
2. SET DATE / TIME. This option enables you to configure the
actual date and time the terminal uses when printing receipts
and other reports.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET DATE FORMAT
FACTORY DEFAULT: MM/DD/YY
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Choose DATE / TIME FUNCTIONS.
3. Choose SET DATE FORMAT.
DESCRIPTION:
This function provides a way to change the date format the terminal uses when printing a date field on receipts and reports. Press
the button next to the desired option to activate that format.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET DATE / TIME
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Choose DATE/TIME FUNCTIONS.
3. Choose SET DATE / TIME
DESCRIPTION:
The Cash Dispenser contains an internal clock that maintains the
date and time, even when power is disconnected from the unit.
Press SET DATE to begin the date entry process. Press SET TIME
to begin the time entry process.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET DATE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Choose DATE/TIME FUNCTIONS.
3. Select SET DATE / TIME.
4. Select SET DATE.
DESCRIPTION:
Press SET DATE to begin the date entry process. The date is entered in the form ‘MM/DD/YY’ (month, day, year). Do not enter the
‘/’ characters separating the fields, just the fields themselves. Press
CLEAR to erase everything and start over. Press the BACKSPACE
key to back up and erase a single character. Press QUIT to escape without doing anything. Press SET DATE to load the entered
date into the clock.
The Cash Dispenser will not let you enter an invalid number for
hours or minutes. The clock will properly handle the rollover to the
year 2000.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SET TIME
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. Select TERMINAL CONFIGURATION from the MANAGEMENT
FUNCTIONS menu.
2. Choose DATE/TIME FUNCTIONS.
3. Select SET DATE / TIME.
4. Select SET TIME.
DESCRIPTION:
The time is entered in the form ‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the
fields themselves. Press CLEAR to erase everything and start
over. Press the BACKSPACE key to back up and erase a single
character. Press QUIT to escape without doing anything. Press
SET TIME to load the entered time into the clock.
The Cash Dispenser will not let you enter an invalid number for
hours or minutes. The clock will properly handle the rollover to the
year 2000.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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TRANSACTION TYPES
FACTORY DEFAULT: ON
ACCESS INSTRUCTIONS:
1. Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2. Select TRANSACTION TYPES.
DESCRIPTION:
This function allows you to turn on or off the availability of the two
transaction types: TRANSFERS and BALANCE INQUIRIES. When
a transaction type is turned ON, the terminal will provide that option to the customer. When a transaction type is turned OFF, the
selected transaction type will not be displayed to the customer.
The current state of the transaction type is shown as either ON or
OFF in the applicable button label on the display. Press the button
next to the label to toggle the state of the transaction type between
ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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ACCOUNT TYPES
FACTORY DEFAULT: ON
ACCESS INSTRUCTIONS:
1. Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2. Select ACCOUNT TYPES.
DESCRIPTION:
This function allows you to turn on or off the availability of two
account types: SAVINGS and CREDIT CARD. When an account
type is turned ON, the terminal will provide that option to the customer. When an account type is turned OFF, the selected account
type will not be displayed to the customer.
The current state of the account type is shown as either ON or
OFF in the applicable button label on the display. Press the button
next to the label to toggle the state of the account type between
ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 6 - MAINTENANCE
OPERATION MANUAL - MODEL 97XX-Series
SECTION 6 - MAINTENANCE
Introduction
This section of the user manual covers preventive and corrective
maintenance procedures appropriate for user personnel. The following areas are covered:
1. Replenishing Receipt Paper. Describes how to replace a
spent receipt paper roll.
2. Cleaning the Enclosure. The proper way to clean the ATM
housing.
3. Card Reader Cleaning. The recommended card reader
cleaning technique.
Figure 6-1. Cut any paper between
the roll and the printer feed path with
scissors.
4. Card Reader Problems. Servicing card reader problems.
5. Communication Problems. Servicing communications-related
problems.
IMPORTANT
Only qualified service personnel are authorized to repair or service the terminal. Should a malfunction occur DO NOT attempt to service the unit yourself! Contact your service provider!
Figure 6-2. The PAPER FEED
BUTTON.
Replenishing the Receipt Paper
NOTE: This operation can be completed with the AC Power applied to the Cash Dispenser
1. This operation can be completed with the power on. Open the
top of the cash dispenser by unlocking the control panel and
pulling the hinged door forward.
WARNING
The control panel uses a pneumatic piston to prevent
the panel from extending too far when opening and
from being closed too quickly. In the unlikely event of
the pneumatic piston not functioning properly, carefully lower and raise the panel by hand, to prevent
damage to the equilment!
TRITON SYSTEMS, INC.
Figure 6-3A. Paper Spool in its
normal operating position.
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SECTION 6 - MAINTENANCE
2. If paper remains on the roll, cut the paper between the roll and
the printer with a pair of scissors, as shown in Figure 1.
3. Use the RECEIPT PRINTER PAPER FEED BUTTON (Figure
6-2) to feed the paper through the paper path until all paper
comes out the front of the printer.
WARNING
Do not pull the paper backward through the printer.
This may leave paper fragments that can cause paper
jams.
Figure 6-3B The Paper Spool in
position for removal.
4. Push the paper spool (or partial roll of paper) from its location
in Figure 6-3A to the position shown in Figure 6-3B.
5. Remove the paper spool from the paper support bracket by
pulling the slotted small end of the spool out of bracket.
5. Remove the tab securing the end of the new paper roll to itself.
Use scissors to cut off all of the paper up to and including the
glue tab. Insert the paper spool into the new roll of paper (as
shown in Figures 6-4A and 6-4B). Use a 6-inch roll of 60-mm
wide thermal paper. Be sure the paper spool is inserted so that
the paper will feed from the top of the roll when it is installed on
the paper bracket.
6. Place the paper roll and paper spool back on the paper bracket
by sliding the small slotted end of the spool into the large hole
in the bracket as shown in Figure 6-5A. Note that the paper
feeds from the bottom of the roll. Push the paper and spool
into the operating position to lock them in place as seen in
Figure 6-5B.
7. Once the paper roll and spool are installed on the paper bracket,
take the end of paper roll and feed it into the printer path paper
entrance, as shown in Figure 6-6. Note that the paper feeds
from the bottom of the roll.
Figure 6-4A. The paper and paper
spool.
Figure 6-4B. Spool inserted into the
roll of paper.
8. Once the paper is fed into the paper path entrance, the printer
will activate and automatically feed the paper through the printer
and out the exit. See Figure 6-7.
9. Close and lock the Cash Dispenser.
Figure 6-5A. Placing the paper roll
and spool on the paper bracket.
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OPERATION MANUAL - MODEL 97XX-Series
SECTION 6 - MAINTENANCE
Cleaning the Enclosure
The Cash Dispenser front panel is highly durable, resisting
scratches and finger smudges. However, occasional cleaning of
the front panel and the plastic enclosure may be desirable. A soft
dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water.
WARNING
Figure 6-5B. Paper roll and spool
in place for operation.
Avoid using abrasive cleaners on any surface of the
terminal. Do not spray cleaner liquids directly on the
unit.
Cleaning the Display
The Liquid Crystal Display (LCD) on the front of the cash dispenser
has a plastic protective window that should be cleaned only with a
SOFT cloth, dampened with a weak solution of a mild detergent
and water.
WARNING
Figure 6-6. Feeding paper into the
printer.
Do not use any abrasive cleaners on the window, as it will
scratch. Do not spray liquids onto the screen, as they may
run down inside the unit and cause damage.
Card Reader Cleaning
Special cleaning cards are available for proper maintenance of the
card reader. The reader should be cleaned at least once a month
by inserting and removing a cleaning card, as shown in Figure 6-8.
It may be necessary to clean the card reader more often in locations that see heavy usage.
TRITON SYSTEMS, INC.
Figure 6-7. A new roll of paper
installed on the Printer.
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SECTION 6 - MAINTENANCE
Card Reader Problems
The following procedures provide help in recovering from card
reader problems.
Can’t Read Customer Card
1. Reset the ATM. If the problem still exists, continue with next
step.
2. Access Management Functions main menu.
3. Select the DIAGNOSTICS option. Select the MORE
DIAGNOSTICS option.
Figure 6-8. Use the cleaning cards
on a monthly basis to maintain
effective card reader operation.
4. Select the SCAN CARD option.
5. Insert and remove an ATM card. If no error message is received,
but card still can’t be read, contact your service provider. If an
error message is received, continue with the next step.
6. Open the ATM control panel. Remove and reconnect the data
cable (ribbon-style cable) on the card reader. Close the ATM
control panel.
7. Reset the ATM. Try to read a card. If the problem still exists,
contact your service provider.
Can’t Insert Card Fully
1. Open the ATM control panel to allow light to shine through the
card reader slot. Examine the slot from the rear of the card
reader.
2. If a foreign object is discovered, try to dislodge it. Use a thin,
smooth strip of cardboard or wood (such as a tongue depressor)
to remove the obstruction.
3. Close the ATM control panel. Test the card reader, If a card still
cannot be fully inserted contact your service provider.
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SECTION 6 - MAINTENANCE
Communication Problems
Follow these steps to recover from “System Unavailable” and “Communication Error” conditions.
1. Reset the ATM. If the problem still exists, continue with next
step.
2. Open the ATM control panel. Plug the base unit of a telephone
(NOT the handset) into the phone jack on the third card from
the top in the card cage.
3. Listen for a dial tone. If there is a dial tone, unplug the telephone.
Close the ATM control panel. Contact your service provider.
4. If there is no dial tone, plug the telephone into the wall jack for
the ATM phone line. If there is no dial tone, there is a facility
phone line problem. Contact your telephone service provider
for assistance.
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SECTION 7 - JOURNAL ENTRIES
OPERATION MANUAL - MODEL 97XX-Series
SECTION 7 - JOURNAL ENTRIES
JOURNAL ENTRIES
Journal entries are printed on a per transaction basis. Each new entry begins with a blank line. The following
is an example of a typical journal entry. In the case of a communications error, most of this information is
omitted and an error code would be printed.
1
13
12
2
3
4
5
6
09/l9/94 5:32:29 PM
OK
9999
TERM # 000000
1234567890123456
0004
1
50.00
Dispensed: 50.00 Code: 32
D:5
R:O
11
10
9
7
8
JOURNAL ENTRIES
#
*
**
TYPE
1
Date
2
Time
3
Authoriz ation Number
4
Communication Status
5
Transaction Type*
6
Sequence Number
7
Amount Requested
8
Number of Reject Events
9
Number of Bills Dispensed
10
Dispenser Error Code**
11
Amount Dispensed
12
Account Number
13
Terminal ID Number
Transaction Types are described in the table on the next page.
Dispenser Error Codes are described in Section 8, Error Recovery, in the operations manual.
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SECTION 7 - JOURNAL ENTRIES
TRANSACTION TYPES
Transaction Code
Transaction Type
0
Invalid Transaction Type
1
Withdraw al from Checking
2
Withdraw al from Savings
3
Withdraw al from Credit Card
4
Transfer from Checking to Savings
5
Transfer from Saving to Checking
6
Transfer from Credit Card to Checking
7
Transfer from Credit Card to Savings
8
Balance Inquiry Checking
9
Balance Inquiry Savings
10
Balance Inquiry Credit Card
11
Reversal
12
Non-Cash Withdraw al from Checking
13
Non-Cash Withdraw al from Savings
14
Non-Cash Withdraw al from Credit Card
15
C oupon
16
PIN Change
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SECTION 8 - ERROR RECOVERY
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
Introduction
This section of the operation manual describes how user personnel can respond to Cash Dispenser error conditions.
Error Codes / Recovery Procedures
The Cash Dispenser operating system determines the operational
status of each of its components by routinely performing a system
status check. A status check is performed:
1. During power up.
TEMPORARILY OUT OF
SERVICE
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
NOTIFY
ATTENDANT
2. Once every forty seconds while the dispenser is not in use.
3. Before leaving the Management Functions main menu screen.
4. After every transaction.
Fig. 8-1.The OUT OF SERVICE
screen is displayed if the terminal
detects an error condition.
An error detected during a status check will place the dispenser in
an “OUT OF SERVICE” mode of operation and display the messages shown in Figure 8-1 on the LCD display screen.
Many error conditions require the assistance of a qualified service
technician to return the Cash Dispenser to normal operation. But
there are some actions that the end user can perform to confirm
the existence of a problem or correct simple problems.
Table 8-1, Error Codes / Recovery Procedures, provides a list of
error conditions that can cause the Cash Dispenser to enter an
“OUT OF SERVICE” condition. The table, which spans pages 4
through 7, lists the error codes, a description of each error message and provides a number reference to a recommended recovery procedure that suitable for non-service personnel to perform.
The recommended recovery procedures themselves are listed on
pages 8 through 21.
Many of the procedures direct you to RESET the Cash Dispenser
as the first step. This action may be all that is necessary to clear
the error indication. In other cases further actions may be necessary. If necessary, you will be told to contact your service provider.
TRITON SYSTEMS, INC.
8-2
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
Resetting the Cash Dispenser
In the “OUT OF SERVICE” mode of operation the dispenser will
not respond to any inputs to the keypad or card reader.
Try to return the dispenser to normal operation by performing a
RESET. To do this, open the top enclosure access door (see CAUTION) and turn the AC Power Switch OFF for a few seconds, then
turn it back ON.
After resetting the Cash Dispenser, the RESET ERROR/MANAGEMENT Menu (refer to Figure 8-2.) is displayed on the LCD display
screen. This menu allows you to perform two actions:
OUT OF SERVICE
ERROR CODE #XXX
RESET
MANAGEMENT
Fig. 8-2. This screen appears after
resetting the terminal in an OUT OF
SERVICE condition.
1. Enter MANAGEMENT mode.
2. RESET the error that caused the OUT OF SERVICE condition.
After selecting the RESET ERROR option, and if no additional error conditions exist, the CUSTOMER WELCOME screen should
appear. At this point one further step is usually recommended to
confirm that the dispenser is working normally, and that is to perform a TEST DISPENSE. The success of this operation is usually
a good indication that the overall dispenser control system and
dispensing mechanism are working normally.
It is possible that more than one error condition exists. In these
cases, after resetting the original error message (or after performing a TEST DISPENSE) a different error message may be displayed. Address each error message according to the instructions
given in Table 8-1, until all problems have been corrected and the
Cash Dispenser has been restored to normal operation, or you are
instructed to contact your service organization.
Miscellaneous Error Codes
Table 8-2, Miscellaneous Error Codes, lists miscellaneous error
codes not included in Table 8-1, Error Recovery Procedures. It is
recommended that troubleshooting of these error conditions be
coordinated through your service provider.
TRITON SYSTEMS, INC.
8-3
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR CODES / RECOVERY PROCEDURES
Error
C ode
9700+
33
X
X
9705+
9710+
9750+
Meaning
Feed Failure
Recovery
Procedure
2
34
X
X
Mistracked note at feed
2
35
X
X
Mistracked note at double detect
2
36
X
X
Mistracked note at exit
2
37
X
X
Note too long at exit
2
38
X
X
Blocked exit
2
39
X
X
Too many notes
2
42
X
X
Timing w heel error
1
44
X
X
Bad roller profile
1
45
X
X
Diverter error
1
46
X
X
Exit quantified
1
X
Note missing at double detect
2
X
Reject rate exceeded
2
47
X
48
X
X
49
X
X
Jam at exit
2
50
X
X
Interference recovery
2
51
X
X
Suspect exit accountancy
2
52
X
X
Ram error
1
53
X
X
Eprom error
1
54
X
X
Operation timeout
1
55
X
X
Ram corruption
1
56
X
X
Link error
1
X
95
Multiple cassettes of same type installed
11
101
X
X
Error (2 sec. Timeout w aiting for Pick)
2
102
X
Error (Pick motor over-current)
2
103
X
Thickness sensor unstable
1
104
X
Unable to clear w idth sensors during reject
2
105
X
Insufficient notes to learn
2
106
X
FIFO error
2
107
X
Suspect reject accountancy
2
109
X
Timeout at exit sensor
2
110
X
Trailing edge timeout at exit
2
111
X
Diverter timeout
1
112
X
Timeout w aiting for leading edge at reject
1
113
X
Timeout w aiting for trailing edge at reject
1
114
X
Exit blocked during purge
2
115
X
Diverter timeout on purge
1
118
X
Exit sensor blocked on start of dispense or learn
2
119
X
Diverter in dispense position on start of dispense or learn
2
120
X
Reject Cassette not present
2
121
X
Note Cassette not present
2
122
X
Unexpected note at exit
2
TRITON SYSTEMS, INC.
8-4
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR CODES / RECOVERY PROCEDURES
Error
C ode
9700+
9705+
124
X
125
126
9710+
9750+
Meaning
Recovery
Procedure
Diverter moved to exit position during Reject/Purge
1
X
Initial status check failed
2
X
Diverter moved to reject position during dispense
1
128
X
X
X
X
Error in reply from dispenser
1
129
X
X
X
X
Dispenser not responding
1
130
X
X
X
X
No acknow ledge from dispenser
1
X
No CTS (Ready) from dispenser
1
Status reported bad double detect in previous dispense
1
131
X
X
X
132
X
X
X
133
X
X
X
5 volts not present from dispenser
1
134
X
X
X
X
Status reported exit blocked
9
135
X
X
X
Status reported feed sensor blocked
9
136
X
X
X
Modem initializ ation failed
1
138
X
X
X
139
X
X
X
X
Print failure to receipt
4
Print controller not responding
4
140
X
X
X
X
Time out w aiting for printer to be ready
4
141
X
X
X
X
Status reported paper jam
4
142
X
X
X
X
Dispenser returned bad command error
1
143
X
X
X
X
PTDF Error
1
144
X
X
X
X
Security module not responding
1
145
X
X
X
X
Security module bad reply
1
146
X
X
X
X
Electronic journal not responding
1
147
X
X
X
X
Electronic journal bad reply
1
148
X
X
X
X
Electronic journal w rite failed
1
149
X
X
X
X
Electronic journal read failed
1
150
X
X
X
X
Electronic journal status failed
151
X
X
X
X
Electronic journal full
1
152
X
X
X
X
Electronic journal corrupt
1
12
153
X
X
X
X
Electronic journal dow nload failed
1
154
X
X
X
X
Electronic journal bad
1
155
X
X
X
X
EJ module failed
1
156
X
X
X
X
No Cassette
8
157
X
X
X
X
EJ erase failed
1
158
X
X
X
EJ format failed
1
159
X
X
X
X
EJ test feature failed
1
X
EJ clear feature failed
1
X
EJ get serial number failed
1
Terminal did not answ er Triton Connect
1
161
162
X
X
X
163
X
X
X
164
X
X
X
Terminal did not return call to Triton Connect
1
165
X
X
X
EJ not present
1
TRITON SYSTEMS, INC.
8-5
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR CODES / RECOVERY PROCEDURES
Error
C ode
9700+
9705+
9710+
166
X
X
X
9750+
Meaning
Recovery
Procedure
Bad dispenser
1
167
X
X
X
X
Reported Low Cash to Triton Connect
5
168
X
X
X
X
Softw are Dow nload to Terminal Failed
1
182
X
X
X
X
Currency cassette low
5
183
X
X
X
X
Receipt printer paper low
10
185
X
X
X
X
Phone number not configured
3
186
X
X
X
X
Bill siz e not configured correctly
3
187
X
X
X
Maximum w ithdraw al not configured correctly
3
188
X
X
X
X
Communications key not configured
3
189
X
X
X
X
Terminal ID not configured
3
X
Master key not configured
3
Feed failure
2
190
X
X
X
191
X
X
X
192
X
X
X
193
194
195
X
X
X
X
CD communications error
X
The Baud rate setting for the EJ failed
1
13
X
An attempt to dispense bills is being made w hen the cassettes are not locked
14
X
Receipt Printer Out of Paper
10
196
X
X
X
X
Card Reader Error
1
203
X
X
X
X
SPED keypad is not replying to main board
1
205
X
X
X
X
SPED keypad reported tamper condition
1
206
X
X
X
X
SPED could not perform a successful command w ithin SPED_MAX_ATTEMPTS tries
1
207
X
X
X
X
SPED Not Detected
1
209
X
Check Number of Notes Delivered command failed
1
210
X
The Dispenser Type is unknow n
1
300
X
Successful command
301
X
Low level
5
302
X
Empty Cassette
5
303
X
Lifts are dow n
6
304
X
Rejected Notes
1
305
X
Wrong Count
1
306
X
Failure to Feed
1
307
X
Transmission Error
1
308
X
Illegal Command or Command Sequence
1
309
X
Jam in Note Qualifier
1
310
X
Feed Cassette Not Present
6
311
X
Configuration Record Siz e Invalid
1
312
X
No Notes Retracted
1
313
X
Cassette Hopper Map Invalid
1
314
X
Cannot Resolve Dispense Count
1
315
X
Reject Cassette Not Properly Installed
6
TRITON SYSTEMS, INC.
8-6
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR CODES / RECOVERY PROCEDURES
Error
C ode
9700+
9705+
9710+
9750+
Meaning
Recovery
Procedure
316
X
Delivery Failure
1
317
X
Reject Failure
1
318
X
Too Many Notes Requested
1
319
X
Jam in Note Transport
1
320
X
Reject Cassette Almost Full
7
321
X
Cassette Data Corrupted
1
322
X
Main Motor Failure
1
323
X
Dispense Count Check Error
1
325
X
Note Qualifier Faulty
1
326
X
Cassette exit sensor failure
1
327
X
Shutter Failure
1
329
X
Notes in Delivery Throat
1
330
X
Communications Time-out
1
332
X
Cassette May have been Changed
1
333
X
Reject Cassette Full
1
339
X
Error in Throat
1
343
X
Sensor Error or Sensor Covered
1
348
X
NMD Internal Failure/Data Corrupted
1
349
X
Cassette Lock Faulty
1
350
X
Jam in Note Stacker
1
351
X
Module Need Service
1
353
X
No Message To Resend
1
356
X
Error in Note Transport
2
TRITON SYSTEMS, INC.
8-7
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
1
1. Reset the Cash Dispenser.
2. If the error clears, perform a Test Dispense.
This Procedure applies to
the following error codes:
3. If the dispense works, place the unit back in service.
4. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
52, 53, 54, 55, 56, 128, 129,
130, 131, 132, 133, 136,
142, 143, 144, 145, 146,
147, 148, 149, 150, 152,
153, 154, 155, 157, 158,
159, 161, 162, 163, 164,
165, 166, 168, 192, 196,
203, 205, 206, 207, 209,
210, 304, 305, 306, 307,
308, 309, 311, 312, 313,
314, 316, 317, 318, 319,
321, 322, 323, 325, 326,
327, 329, 330, 332, 333,
339, 343, 348, 349, 350,
351, 353
8-8
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
2
1. Turn off the Cash Dispenser and open the security container.
2. Inspect the dispensing mechanism feed path for jammed currency and currency sticking together. Clear the feed path as
needed.
3. Remove and inspect the cassette(s) for damage that could
prevent proper dispensing. Also, make sure the currency is fit
for dispensing. If there is no currency in the cassette(s), or the
currency level is too low, fill the cassette(s) and reinstall.
This Procedure applies to
the following error codes:
33, 34, 35, 36, 37, 38, 39,
47, 48, 49, 50, 51, 80, 81,
191, 356
4. Close and lock the security container. Reset the Cash Dispenser.
5. If the error clears, perform a Test Dispense.
6. If the dispense works, place the unit back in service.
7. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
8-9
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
Refer to your ATM Operations Manual for procedures on checking
and setting this parameter.
3
This Procedure applies to
the following error codes:
185, 186, 187, 188, 189, 190
TRITON SYSTEMS, INC.
8-10
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
1. Unlock and open the Cash Dispenser control panel and turn
power OFF.
2. Check the paper feed path. Ensure no cables or ground wire is
impeding paper path between paper roll and printer.
4
This Procedure applies to
the following error codes:
138, 139, 140, 141
3. Cut paper between paper roll and printer with a set of scissors.
Open printer by loosening the thumb screw on side of printer
mechanism. Lift printer head and gently pull paper from front
of printer. NEVER PULL PAPER BACKWARD FROM THE
REAR OF PRINTER.
4. Check the blue tension lever located opposite side of printer.
Blue lever should be actuating (touching) a clear plastic microswitch that has white wires running to it. If it isn’t, move lever
until it’s actuating switch. (Blue lever gets moved inadvertently sometimes when printer is opened)
5. Turn power ON. With printer still open, touch manual feed
button and watch roller turn. Inspect for any paper shreds in
roller.
6. Close printer and tighten thumb screw. Feed paper roll into
printer. Paper should feed automatically for a short distance.
Push manual feed button until receipt paper exits front of control panel.
7. If error is displayed on screen, try resetting error. If error clears,
go to Management Functions, enter password, then to Diagnostics. Select TEST RECEIPT PRINTER and wait for receipt. If receipt prints, exit back out to Customer screen
8. Other causes may be low or out of paper. See the applicable
Operations Manual for paper roll replacement procedure. Also,
paper guide on printer bracket must be parallel to printer path
entrance, and paper support bracket must be perpendicular to
paper path entrance.
9. If the error appears again, call your service provider.
TRITON SYSTEMS, INC.
8-11
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
5
1. Turn off the Cash Dispenser and open the security container.
2. Check the currency level in the cassette(s). If there is no currency in the cassette(s), or the currency level is too low, fill the
cassette(s) and reinstall.
This Procedure applies to
the following error codes:
167, 182, 301, 302
3. Close and lock the security container. Reset the Cash Dispenser.
4. If the error clears, perform a Test Dispense.
5. If the dispense works, place the unit back in service.
6. If the test dispense does not work, or the error occurs again,
contact your service provider.
IMPORTANT NOTE
If the terminal dispenses all of its cash and a cassette has not
been refilled with enough cash to position the packer plate far
enough from Low Currency switch, the terminal will go into the
Error 182 condition when the RESET ERROR key is pressed. To
prevent this from occurring, follow these steps:
1. Remove the cassette from the dispenser mechanism.
2. Reset the error.
3. Refill the cassette as necessary and install it in the dispenser
mechanism.
TRITON SYSTEMS, INC.
8-12
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
1. Ensure all cassettes are actually present in the mechanism. If
they are, remove and re-install each cassette.
2. Ensure all cassettes are LOCKED into position in the mechanism, using the cassette LOCK/UNLOCK function.
6
This Procedure applies to
the following error codes:
303, 310, 315
3. Close and lock the security container. Reset the Cash Dispenser.
4. If the error clears, perform a Test Dispense.
5. If the dispense works, place the unit back in service.
6. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
8-13
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
1. Remove and empty the Reject Cassette. Reinstall the Reject
Cassette.
2. Close and lock the security container. Reset the Cash Dispenser.
7
This Procedure applies to
the following error codes:
320
3. If the error clears, perform a Test Dispense.
4. If the dispense works, place the unit back in service.
5. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
8-14
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
8
1. Turn off the Cash Dispenser and open the security container.
2. Ensure all cassettes are present. Remove and reinstall the
cassettes.
3. Close and lock the security container. Reset the Cash Dispenser.
This Procedure applies to
the following error codes:
156
4. If the error clears, perform a Test Dispense.
5. If the dispense works, place the unit back in service.
6. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
8-15
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
ERROR RECOVERY PROCEDURE
9
1. Turn off the Cash Dispenser and open the security container.
2. Inspect the dispensing mechanism feed path for jammed currency and currency sticking together. Clear the feed path as
needed.
This Procedure applies to
the following error codes:
134, 135
3. Close and lock the security container. Reset the Cash Dispenser.
4. If the error clears, perform a Test Dispense.
5. If the dispense works, place the unit back in service.
6. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
8-16
OPERATION MANUAL - MODEL 97XX-Series
ERROR RECOVERY PROCEDURE
SECTION 8 - ERROR RECOVERY
10
1. Unlock and open the Cash Dispenser control panel.
2. Check the receipt paper spool. If the paper spool is low or out
of paper, replace the paper roll. See the applicable Operations
Manual for paper roll replacement procedure.
This Procedure applies to
the following error codes:
183, 195
3. Reset the terminal. If the error clears, place the unit back in
service.
4. If the error occurs again, contact your service provider.
TRITON SYSTEMS, INC.
8-17
OPERATION MANUAL - MODEL 97XX-Series
ERROR RECOVERY PROCEDURE
SECTION 8 - ERROR RECOVERY
11
1. Unlock an open the security container.
2. Check the labels on the cassettes. If a duplicate cassette is
installed, replace it with the correct non-duplicate cassette. If
necessary, use the INJECT NEW CASSETTE ID procedure to
ensure each cassette has a unique ID (A, B, C, or D).
This Procedure applies to
the following error codes:
95
3. Make sure all cassettes are IN SERVICE.
4. RESET the cash dispenser and perform a Test Dispense. If
the dispense works, place the unit back in service.
5. If the error occurs again, contact your service provider.
TRITON SYSTEMS, INC.
8-18
OPERATION MANUAL - MODEL 97XX-Series
ERROR RECOVERY PROCEDURE
SECTION 8 - ERROR RECOVERY
12
1. Archive or Print the journal.
2. Reset the Cash Dispenser.
This Procedure applies to
the following error codes:
3. If the error clears, perform a Test Dispense.
151
4. If the dispense works, place the unit back in service.
5. If the test dispense does not work, or the error occurs again,
contact your service provider.
TRITON SYSTEMS, INC.
8-19
OPERATION MANUAL - MODEL 97XX-Series
ERROR RECOVERY PROCEDURE
SECTION 8 - ERROR RECOVERY
13
1. Turn off the Cash Dispenser and open the security container.
2. Inspect the EJ Module. The EJ should be yellow in color.
This Procedure applies to
the following error codes:
3. Close and lock the security container.
193
4. If the EJ Module is the correct color, reset the Cash Dispenser.
5. If the error clears, perform a Test Dispense.
6. If the dispense works, place the unit back in service.
7. If the test dispense does not work, the error occurs again, or
the EJ Module is not yellow in color, contact your service provider.
TRITON SYSTEMS, INC.
8-20
OPERATION MANUAL - MODEL 97XX-Series
ERROR RECOVERY PROCEDURE
SECTION 8 - ERROR RECOVERY
14
1. Use the Lock/Unlock function to ensure the cassettes are
locked.
2. Reset the Cash Dispenser.
3. If the error clears, perform a Test Dispense.
This Procedure applies to
the following error codes:
194
4. If the dispense works, place the unit back in service.
5. If the dispense does not work, or the error occurs again, contact your service provider.
TRITON SYSTEMS, INC.
8-21
OPERATION MANUAL - MODEL 97XX-Series
SECTION 8 - ERROR RECOVERY
TABLE 8-2 - MISCELLANEOUS ERROR CODES
Error/Status
C ode
Meaning
Recommended Actions
1
Timeout
Contact your service provider for assistance.
3
BGD_NOANSWER
Contact your service provider for assistance.
4
Error in modem data
Contact your service provider for assistance.
6
BGD_NODIALTONE
Contact your service provider for assistance.
7
BGD_BUSY
Contact your service provider for assistance.
10
BGD_LOGON
Contact your service provider for assistance.
11
No connect
Contact your service provider for assistance.
13
BGD_DONE_GOOD
Contact your service provider for assistance.
14
EOT received
Contact your service provider for assistance.
15
Timed out waiting for EOT
Contact your service provider for assistance.
16
Communication problems
Contact your service provider for assistance.
65
Processor not communicating
with modem correctly.
Contact your service provider for assistance.
TRITON SYSTEMS, INC.
8-22
SECTION 9 - CUSTOMER TRANSACTIONS
OPERATION MANUAL - MODEL 97XX-Series
SECTION 9 - Customer Transactions
Introduction
The daily operation of the Cash Dispenser is quite simple and
straightforward. Once the terminal has been properly configured
(see Section 3, Setup), the only management functions that will be
used on a regular basis are the CLOSE and JOURNAL functions
(see Section 5, Management Functions).
This section discusses the day-to-day operation of the Cash Dispenser from a customer standpoint.
Customer Transactions
A customer begins a transaction on the Terminal by inserting their
ATM card into the card reader of the terminal. The card must be
inserted so that the magnetic stripe can be scanned by the card
reader’s sensor. If the customer inserts the card incorrectly, a
warning message will be displayed, accompanied by several beeps
to get their attention.
If there is a problem reading a card, make sure it is being inserted
correctly. Most problems are the result of inserting the card incorrectly.
Once the card has been read in successfully, a surcharge screen,
if applicable, may be displayed (the surcharge screen may be displayed at the end of the customer’s transaction selection). The
customer must then enter his secret Personal Identification Number, or PIN or code. Once the PIN has been entered, the transaction type and account are selected, and the desired amount of the
transaction, if needed. The transaction will be processed, typically
in a matter of seconds.
If the transaction was processed successfully, the customer is
prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable transaction receipt, as needed. If the
transaction was declined, a short receipt indicating the problem is
printed.
Figures 9-1, Transaction Flow shows the sequence of screens and
operations that would be presented during typical Withdrawal,
Transfer and Balance Inquiry transactions. Table 9-1, Transaction
Flow Description, provides an explanation of each step of the sequence shown in Figure 9-1.
TRITON SYSTEMS, INC.
9-2
OPERATION MANUAL - MODEL 97XX-Series
SECTION 9 - Customer Transactions
1
2
3
4
8a
7a
6
5
8b
7b
9
10a
8c
8d
10b
Figure 10-1, Transaction Flow.
TRITON SYSTEMS, INC.
9-3
OPERATION MANUAL - MODEL 97XX-Series
SECTION 9 - Customer Transactions
TABLE 9-1 - TRANSACTION FLOW DESCRIPTION
S TE P
DESCRIPTION
1
Welcome screen prompts to INSERT a CARD to begin a transaction.
2
Screen prompts user to REMOVE the CARD to continue w ith transaction.
3
If the Surcharge Option is enabled, surcharging is not blocked for this customer card, and the Surcharge
Location option is set for Beginning, a Surcharge Message is displayed here.
4
Customer is prompted to enter a Personal Identification Number, or PIN.
5
Customer is prompted to select a Transaction Type. The available transactions w ill be determined by the
Transaction Types settings in Management Functions.
6
If a Balance Inquiry transaction is selected, the customer is prompted to choose the account. The available
accounts w ill depend upon the Account Types settings in Management Functions.
7
If a Transfer transaction is selected, the customer is prompted to choose the transfer accounts. The
available accounts w ill depend upon the Account Types settings in Management Functions.
8A
If a Withdraw al transaction is selected, the customer is prompted to choose the w ithdraw al account. The
available accounts w ill depend upon the Account Types settings in Management Functions.
8B
The customer is given an opportunity to select a Fast Cash w ithdraw al or transfer amount, as applicable. If
OTHER is selected, the customer can enter a different amount.
8C
If OTHER w as selected on the Fast Cash amounts screen, this screen w ill offer the customer a w ay to enter
a custom w ithdraw al or transfer amount, as applicable.
8D
If the Surcharge Option is enabled, surcharging is not blocked for this customer card, and the Surcharge
Location option is set for Ending, a Surcharge Message is displayed here.
9
"Transaction Processing" message appears during processing interval.
10A
If the transaction w as a w ithdraw al transaction and w as successful, the customer is prompted to take the
cash from the currency slot. A transaction receipt w ill print
10B
If the transaction w as a w ithdraw al, transfer, or balance inquiry transaction and w as successful, the
customer is prompted to take the transaction receipt. A thank-you message may be displayed briefly, after
w hich the Welcome screen is displayed. The Cash Dispenser is ready for the next transaction.
TRITON SYSTEMS, INC.
9-4
OPERATION MANUAL - MODEL 97XX-Series
SECTION 9 - Customer Transactions
Voice-Enabled Transactions
The terminal provides voice feedback via an integrated output jack,
enabling sight-impaired users to plug in a set of headphones and
receive spoken instructions to assist them in using the Cash Dispenser. Figure 9-2, Headphone Jack Location, shows the location
of the headhone jack on the Cash Dispenser.
Figure 9-2, Headphone Jack Location.
A raised symbol helps a user locate the headphone jack. The Cash
Dispenser will automatically detect when a headphone has been
plugged into the jack, and will immediately switch into voice mode.
Initially, a brief spoken tutorial will orientate the customer to the
Cash Dispenser control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide
the customer through the successful accomplishment of the transaction.
TRITON SYSTEMS, INC.
9-5
APPENDIX A - MECHANICAL LOCK
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX A - MECHANICAL LOCK
About the Dial
There are two marks on the dial ring (see drawing). The index at
the top is used for opening the lock, The index 30 degrees to the
left is used only when changing the combination.
The dial should always be turned slowly and evenly. A revolution is
counted each time the selected number is aligned with the opening index. DO NOT TURN THE DIAL BACK TO COMPENSATE
FOR OVER DIALING A NUMBER. If, when dialing the combination, any number is turned beyond the index, the entire sequence
must be repeated.
Locks are shipped on a factory setting of ‘50’. To unlock, turn the
dial to the left (counterclockwise) FOUR turns, stopping on ‘50’.
Opening Index
Then, turn the dial to the right until the bolt is retracted.
Changing Index
Unlocking 3-Number Combinations (For Example, “50-25-50”)
1. Turn the dial to the LEFT, stopping when ‘50’ is aligned with
the opening index, the FOURTH time.
2. Turn the dial to the RIGHT, stopping when ‘25’ is aligned with
the opening index, the THIRD time.
3. Turn the dial to the LEFT, stopping when ‘50’ is aligned with
the opening index, the SECOND time.
4. Turn the dial slowly to the RIGHT until the bolt retracts.
To Lock
Turn the dial to the LEFT at least four full revolutions.
Changing the Combination
Select three new numbers. DO NOT use any number between 1
and 20 for the last number.
For maximum security, do not use numbers that end in 0 or 5, and
do not use numbers in sequence: e.g., ’27-48-86' is not as good as
’27-86-48". Perform the following steps:
1. Dial the existing combination on the opening index (see steps
1-2-3 above, or the directions for opening when on the factory
setting). Open door of container.
2. Dial the existing combination again, using the changing index.
TRITON SYSTEMS, INC.
A-2
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX A - MECHANICAL LOCK
3. With the last number set at the changing index, hold the dial
securely and insert the change key in the keyhole in the back
of the lock. Make sure the wing is entirely inside the lock and
comes to a positive stop (see Figure 1) before turning the key.
***WARNING***
NEVER INSERT THE CHANGE KEY IN THE LOCK WHEN
THE COVER IS REMOVED. BEFORE TURNING THE
CHANGE KEY, MAKE SURE THE WING OF THE KEY IS
FULLY INSERTED INTO THE LOCK.
Figure 1
4. Turn key one-quarter turn to the LEFT (see Figure 1). With the
change key in this position, set the new combination as follows:
turn the dial to the LEFT, stopping when the first number of the
new combination aligns with the changing index the FOURTH
time.
5. Turn dial to the RIGHT, stopping when the second number is
aligned with the changing index, the THIRD time.
Figure 2
6. Turn the dial to the LEFT, stopping when the third number is
aligned with the changing index, the SECOND time. Holding
the dial in this position, turn the change key back to the RIGHT
and remove it. (See Figure 2.) The new combination you have
chosen is now set in the lock,
***CAUTION***
BEFORE CLOSING THE UNIT
TRY THE NEW COMBINATION SEVERAL TIMES
USING THE OPENING INDEX.
TRITON SYSTEMS, INC.
A-3
APPENDIX B - ELECTRONIC LOCK
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX B - ELECTRONIC LOCK
Entering the Combination
The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be set at 1-2-3-45-6. After installation of the safe has been completed,
1. Enter the preset combination and check for proper operation.
After each keypress, the lock will beep. After the final digit has
been entered, the lock will beep twice, and the open period will
begin.
2. When a valid combination has been entered, the operator will
have approximately 3 seconds to open the lock.
3. To open the lock, turn the dial clockwise.
4. After the lock is opened, the door latch may be turned and the
safe opened.
Changing the Combination
To change the combination of the lock, simply follow these directions.
•
•
•
•
Enter six zeros.
Enter the current combination. (Initially set at 1-2-3-4-5-6)
Enter the new combination twice.
The combination is now changed. Enter the new combination
to open the lock.
Lockout Feature
The lock includes a WRONG TRY PENALTY lockout feature that
prevents entry from unauthorized personnel. This feature performs
as follows:
•
Entry of four consecutive invalid combinations will disable the
lock for 5 minutes.
•
During this lockout period, the panel LED will flash every 10
seconds. During this time no other combination entries will
be allowed.
•
At the end of the lockout period, if two more consecutive invalid
combinations are entered, the 5-minute lockout period will
restart.
TRITON SYSTEMS, INC.
B-2
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX B - ELECTRONIC LOCK
SCREWS
Bad Battery/Battery Replacement
If the lock beeps repeatedly while open, or beeps twice and refuses to open, the 9-volt battery, located in the battery box on
the inside of the door, is weak or dead and needs to be replaced.
Note: If the lock will not operate (i.e. no signal from the panel when
a button is pressed) while the door is closed and locked, the battery is dead and the lock must be energized from the two external
terminals on the front, right side of the push-button panel.
BATTERY BOX
To energize the lock, connect a 9-volt battery across the external
terminals with the negative terminal of the battery facing up. Continue to hold the battery against the terminals as you enter
the combination and open the lock.
Follow these steps to replace a battery:
1. Open the ATM vault door. If the battery box is visible on the
back panel of the door, continue with Step 2, below. If the
battery box is not visible, the bolt-works panel must be
removed. Remove the eight screws from the bolt-works panel
on the back side of the door. The battery box will be visible.
SCREWS
SCREWS
BOLTWORKS COVER-PLATE
2. Pull gently on the front cover of the battery box and slide the
cover off.
3. Remove the old battery. Install a new battery and replace the
front cover.
4. Verify the lock is working correctly.
5. If the bolt-works panel was removed in Step 1, replace the
panel and secure it in place using the eight installation
screws. Close and lock the ATM vault door.
TRITON SYSTEMS, INC.
B-3
APPENDIX C - WARRANTY POLICY
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX C - WARRANTY POLICY
Notices
Copyright ©2001 - Triton Systems, Inc.; 21405 B Street.; Long Beach, MS 39560 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Triton Systems, Inc.
The information in this publication has been carefully checked and is believed to be accurate. However, Triton
Systems, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this
document. In no event will Triton Systems, Inc. be liable for direct, indirect, special, incidental, or consequential
damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems, Inc. reserves the right to make improvements
in its documentation and the products it describes at any time, without notice or obligation.
Trademark Acknowledgments
miniATMtm is a trademark of Triton Systems, Inc.
TRITON SYSTEMS, INC.
C-2
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX C - WARRANTY POLICY
TRITON SYSTEMS, Inc.
Warranty Statement
Parts Only Limited Manufacturer’s Warranty
Triton Systems, Inc. warrants the components of each Model 97XX Series Cash Dispenser, excluding software
and related documentation, against any defect in materials and/or workmanship for a period of 13 months from
the shipping date. The additional 30 days are intended to allow for the elapsed time between the shipment of the
unit and its installation. If a component fails due to defects in materials and/or workmanship within the warranty
period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for
labor or other costs associated with installing the component; and the failed component shall be returned to
Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit; and any
attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt
to repair a unit or to repair or replace any component by anyone other than a service technician authorized by
Triton shall void this warranty.
Limited Warranty covers normal use. Triton Systems does not warrant or
cover damage:
•
•
•
•
•
•
•
occurring during shipment of the equipment or components from or to Triton’s facilities;
caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;
caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
caused by failure to provide a suitable installation environment for the equipment, including but not limited
to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled
environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates,
and/or lack of proper earth grounding for the equipment;
caused by the use of the equipment for purposes other than those for which it was designed;
resulting from improper maintenance;
caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton Systems or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of
the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to
property.
Disclaimer of Warranties
The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or
implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton Systems, its agents or
employees shall create a warranty or in any way increase the scope of this warranty.
TRITON SYSTEMS, INC.
C-3
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX C - WARRANTY POLICY
Other Claims
Shipping Damage
All equipment is shipped FOB, Triton’s facilities. The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your place of destination, we
recommend the following course of action:
•
If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage
on the “receipt of delivery’ paperwork. If this is not possible, call them as soon as possible to report the
damage.
•
Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note
of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are
damaged, etc. Keep all of the packaging for inspection by the shipping company.
•
If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make
note of the damages.
•
You must file a claim with the shipper for shipping damages immediately after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to
arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s Repair Technicians will. repair the damaged unit after it is returned to our facilities. We will
credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit
to ‘like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage
repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet
body for repair in the field.
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third party maintenance providers. All
miniATMtm Cash Dispensers must be installed and serviced by service technicians certified by Triton. This
includes authorized third party service technicians and technicians who have been factory trained by Triton to
service miniATMtm equipment. Installation or repairs attempted by unauthorized service technicians automatically voids the warranty on the product.
Please contact Triton Systems’ Technical Services Department at (800) 259-6672 for a list of our third party
service providers and/or to obtain information on the requirements and procedures for becoming a certified
Triton service technician.
TRITON SYSTEMS, INC.
C-4
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX C - WARRANTY POLICY
Triton’s Technical Services Department
The primary purpose of the Technical Services Department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-2596672) is provided for convenience. The Technical Services Department operates to serve our customers. The
staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.
Automated Voice Mail System. Our goal is to have a ‘live’ person answer 100% of all incoming calls (during
regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this
occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support
Specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should state:
•
their name
•
the organization for which they work
•
the serial number of the equipment they are calling about
•
detailed description of the problem that they are experiencing
•
phone number where they can be reached, including area code.
As Technical Support Specialists become available, they check for voice mail messages and return calls in the
order in. which they were received. By providing the information requested in the voice mail, the technician can
be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail, and assures
you that your call is important to us and that we will respond promptly.
Calls for Service or Repair. Calls for service or repair will be accepted from authorized service technicians
only. End users must contact either the sales organization that placed the equipment or an authorized third party
service organization to obtain service. The sections that follow describe the policies and procedures that relate
to the repair and replacement of malfunctioning equipment.
Questions on Operation of Equipment. Technical support is available to owners of Triton equipment and to
qualified service personnel. When calling for help with the configuration or operation of a Triton product, the
caller must provide either positive identification as a service technician or the serial number of a Triton terminal.
Technical support is provided during normal business hours for the life of the product.
When calling for help with an operational Problem, please have available information pertaining to the nature of
the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the
processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to
the processor. Triton does not have access to the information needed to answer questions relating to specific
transactions.
TRITON SYSTEMS, INC.
C-5
OPERATION MANUAL - MODEL 97XX-Series
APPENDIX C - WARRANTY POLICY
CONTACT INFORMATION
TRITON SYSTEMS, IN21405 B STREET
21405 B STREET
LONG BEACH, MS 39560
Sales:
(800) 367-7191
(228) 868-1317
(228) 868-0437 FAX
Service:
(800) 259-6672
(228) 868-0859 FAX
TRITON SYSTEMS, INC.
C-6
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