HP Chromebook 14 G3 (ENERGY STAR) User manual
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HP Chromebook (model numbers 14x000 through 14-x099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. NVIDIA is a trademark of NVIDIA Corporation in the
U.S. and other countries. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2014
Document Part Number: 780442-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality.
See for http://www.microsoft.com
details.
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
Workstation guidelines ..................................................................... 21
v
vi
1 Product description
Category
Product Name
Processor
Chipset
Graphics
Panel
Memory
Storage
Audio and video
Sensors
Wireless
External media cards
Ports
Description
HP Chromebook (model numbers 14-x000 through 14-x099)
Nvidia CD570M 2.10-GHz quad core processor system-on-chip (SoC)
Integrated SoC processor controller hub (PCH)
Internal Graphics: Nvidia GeForce (integrated in the ARM SoC)
Support for HD decode, DX11, and HDMI
TouchScreen models: 14.0-in, full high-definition (FHD), white light-emitting diode
(WLED), BrightView (1920×1080), slim (3.0 mm), SVA, TouchScreen solution with bezel, multitouch enabled, 270 nits typical brightness
Non-TouchScreen models: 14.0-in, high-definition (HD), WLED, AntiGlare (1366×768), flat
(3.6 mm), SVA, 200 nits typical brightness
Supports DDR3L-1600MHz
Supports up to 4096-MB maximum on-board system memory (4 pieces of 256-
MB × 16 × 2)
Supports 16- and 32-GB embedded MultiMedia Controller (eMMC)
HP TrueVision HD slim webcam, 1280×720 by 30 frames per second; fixed (no tilt), with activity LED
Single digital microphone with appropriate echo-cancellation, noise-suppression software
Two speakers
HD audio
Trusted platform module (TPM)
Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports a Marvell 88W8897 802.11ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
SIM card slot for security (user-accessible)
Support for the following WWAN modules:
● HP cr3114 HSPA+ Mobile Broadband Module
● HP lt4110 LTE/HSPA+ 4G Module
HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD™).
● AC adapter, HP Smart
● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
● HDMI v1.4 supporting up to 1920×1080 @ 60Hz
1
Category
Ports (continued)
Keyboard/pointing devices
Power requirements
Operating system
Serviceability
Description
● RJ-45 (Ethernet)
● USB: one USB 3.0 port, 2 USB 2.0 ports
Full-sized, textured, island-style, Google keyboard
Touchpad requirements:
Multitouch gestures enabled
Taps enabled as default
Support for a 3-cell, 37-WHr battery
Support for a 65-W, EM or 45-W AC adapter with a 1.0-M power cord
Preinstalled: Google Chrome operating system
End user replaceable parts: AC adapter
2 Chapter 1 Product description
2 External component identification
Display
Item Description Item Description
(1)
(2)
WWAN antennas (2)*
Internal microphone
(5)
(6)
WLAN antennas (2)*
Power button
(3)
(4)
HP TrueVision HD Webcam
Webcam light
(7) TouchPad
* The position of the WLAN antennas differs, depending on model. Antennas are not visible on the exterior of the device.
Display 3
Left side
Item
(1)
(2)
(3)
Description
HDMI port
USB port
Audio-out (headphone)/Audio-in (microphone) jack
Item
(4)
(5)
Description
Media card reader
Power light
Right side
Item
(1)
(2)
Description
SIM card reader*
USB port
Item
(3)
(4)
Description
AC adapter/Battery light
Power connector (select models only)
4 Chapter 2 External component identification
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
Locating the service tag information
The product name (1), serial number (2), product number (3), warranty information (4), and model number (5) are located on the bottom of the computer. This information may be needed when travelling internationally or contacting support.
Locating the service tag information 5
Computer major components
6 Chapter 3 Illustrated parts catalog
Item
(1)
(2)
(3)
Component Spare part number
Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see
Display assembly subcomponents on page 10 .
TouchPad (includes cable) 787716-001
Keyboard/top cover (includes keyboard cable):
In neon green finish:
For use in Belgium
For use in Canada
787734-A41
787734-DB1
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Italy
787734-DH1
787734-051
787734-041
787734-061
For use in the Netherlands
For use in Russia
For use in Spain
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States
In ocean turquoise finish:
For use in Belgium
787734-B31
787734-251
787734-071
787734-BG1
787734-031
787734-001
For use in Canada
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Italy
For use in the Netherlands
For use in Russia
For use in Spain
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States
In smoke silver finish:
For use in Belgium
For use in Canada
For use in Denmark, Finland, and Norway
787732-A41
787732-DB1
787732-DH1
787732-051
787732-041
787732-061
787732-B31
787732-251
787732-071
787732-BG1
787732-031
787732-001
787735-A41
787735-DB1
787735-DH1
Computer major components 7
(6)
(7)
Item
(4)
(5)
Component Spare part number
For use in France
For use in Germany
For use in Italy
For use in the Netherlands
For use in Russia
For use in Spain
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States
In sorbet orange finish:
For use in Belgium
For use in Canada
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Italy
For use in the Netherlands
For use in Russia
For use in Spain
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States
WWAN module:
HP cr3114 HSPA+ Mobile Broadband Module
HP lt4110 LTE/HSPA+ 4G Module
Connector board (includes cable and double-sided adhesive):
787735-051
787735-041
787735-061
787735-B31
787735-251
787735-071
787735-BG1
787735-031
787735-001
787733-A41
787733-DB1
787733-DH1
787733-051
787733-041
787733-061
787733-B31
787733-251
787733-071
787733-BG1
787733-031
787733-001
741284-005
755529-001
For use only on computer models equipped with WWAN capability
(includes SD Card Reader slot and SIM slot)
For use only on computer models not equipped with WWAN capability
(includes SD Card Reader slot)
787715-001
787714-001
Heat sink (includes grounding tape and replacement thermal material) 787711-001
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with
UMA memory (includes replacement thermal material)
Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
787731-001
8 Chapter 3 Illustrated parts catalog
Item
(8)
(9)
(10)
(11)
Component
Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Equipped with 4.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 4.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Equipped with 2.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 2.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Equipped with 2.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 2.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Power connector cable
Battery, 3-cell, 37-WHr, 2.96-AHr, Li-ion (includes cable)
Speakers (includes left and right speakers and cables)
Base enclosure:
In neon green finish for use only on computer models equipped with
WWAN capability
In ocean turquoise finish for use only on computer models equipped with
WWAN capability
In neon smoke silver for use only on computer models equipped with
WWAN capability
In sorbet orange finish for use only on computer models equipped with
WWAN capability
In neon green finish for use only on computer models not equipped with
WWAN capability
In ocean turquoise finish for use only on computer models not equipped with
WWAN capability
In neon smoke silver for use only on computer models not equipped with
WWAN capability
In sorbet orange finish for use only on computer models not equipped with
WWAN capability
Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and
3 rubber screw covers)
Spare part number
787727-001
787730-001
787726-001
787729-001
787725-001
787728-001
787724-001
790635-001
774159-001
787723-001
787703-001
787701-001
787704-001
787702-001
787699-001
787697-001
787700-001
787698-001
787721-001
Computer major components 9
Display assembly subcomponents
TouchScreen display assembly components
Item
(1)
(2)
(3)
(4)
(6)
Description Spare part number
Display panel assembly (14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA; includes bezel, display panel cable, and TouchScreen cable):
In neon green finish 787719-001
In ocean turquoise finish
In smoke silver finish
In sorbet orange finish
Webcam/microphone module (includes double-sided adhesive)
Display Hinge Kit
Display panel cable (includes webcamera/microphone module cable)
787717-001
787720-001
787718-001
787736-001
787713-001
787710-001
Display enclosure (includes wireless antenna cables and transceivers)
In neon green finish
In ocean turquoise finish
In smoke silver finish
In sorbet orange finish
787695-001
787693-001
787696-001
787694-001
10 Chapter 3 Illustrated parts catalog
Non-TouchScreen display assembly components
(4)
(5)
(6)
Item
(1)
(2)
(3)
Description Spare part number
Display bezel:
In neon green finish
In ocean turquoise finish
In smoke silver finish
In sorbet orange finish
Webcam/microphone module (includes double-sided adhesive)
Display panel:
14.0-in, AG, FLT, HD display panel for use only on computer models equipped with
WWAN capability
787707-001
787705-001
787708-001
787706-001
787736-001
794316-001
14.0-in, AG, FHD, slim, display panel for use only on computer models not equipped with WWAN capability
794314-001
14.0-in, AG, FLT, HD display panel for use only on computer models not equipped with WWAN capability
788509-001
Display Hinge Kit
Display panel cable (includes webcamera/microphone module cable)
Display enclosure (includes wireless antenna cables and transceivers)
In neon green finish
787712-001
787709-001
787691-001
Display assembly subcomponents 11
Item Description
In ocean turquoise finish
In smoke silver finish
In sorbet orange finish
Spare part number
787689-001
787692-001
787690-001
Miscellaneous parts
Component
AC adapter
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
Power cord (3-pin, 1.0-meter, black):
For use in Australia
For use in Denmark
For use in Europe
For use in India
For use in North America
For use in Switzerland
For use in the United Kingdom and Singapore
Rubber Kit (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers)
Screw Kit
Spare part number
714657-001
741727-001
755530-011
755530-081
755530-021
755530-D61
755530-001
755530-111
755530-031
787721-001
787722-001
12 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number
714657-001
741284-005
741727-001
755529-001
755530-001
755530-011
755530-021
755530-031
755530-081
755530-111
755530-D61
774159-001
787689-001
787690-001
787691-001
787692-001
787693-001
787694-001
787695-001
787696-001
787697-001
787698-001
787699-001
787700-001
787701-001
Description
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
HP cr3114 HSPA+ Mobile Broadband Module
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
HP lt4110 LTE/HSPA+ 4G Module
Power cord for use in North America (3-pin, 1.0-meter, black)
Power cord for use in Australia (3-pin, 1.0-meter, black)
Power cord for use in Europe (3-pin, 1.0-meter, black)
Power cord for use in the United Kingdom and Singapore (3-pin, 1.0-meter, black)
Power cord for use in Denmark (3-pin, 1.0-meter, black)
Power cord for use in Switzerland (3-pin, 1.0-meter, black)
Power cord for use in India (3-pin, 1.0-meter, black)
Battery (3-cell, 37-WHr, 2.96-AHr, Li-ion; includes cable)
Display enclosure in ocean turquoise finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in sorbet orange finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in neon green finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in smoke silver finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in ocean turquoise finish for use only on computer models equipped with a
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in sorbet orange finish for use only on computer models equipped with a
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in neon green finish for use only on computer models equipped with a
TouchScreen display (includes wireless antenna cables and transceivers)
Display enclosure in smoke finish for use only on computer models equipped with a
TouchScreen display (includes wireless antenna cables and transceivers)
Base enclosure in ocean turquoise finish for use only on computer models not equipped with
WWAN capability
Base enclosure in sorbet orange finish for use only on computer models not equipped with
WWAN capability
Base enclosure in neon green finish for use only on computer models not equipped with
WWAN capability
Base enclosure in smoke finish for use only on computer models not equipped with
WWAN capability
Base enclosure in ocean turquoise finish for use only on computer models equipped with
WWAN capability
Sequential part number listing 13
787710-001
787711-001
787712-001
787713-001
787714-001
787715-001
787716-001
787717-001
Spare part number
787702-001
787703-001
787704-001
787705-001
787706-001
787707-001
787708-001
787709-001
787718-001
787719-001
787720-001
787721-001
787722-001
787723-001
787724-001
Description
Base enclosure in sorbet orange finish for use only on computer models equipped with
WWAN capability
Base enclosure in neon green finish for use only on computer models equipped with
WWAN capability
Base enclosure in smoke finish for use only on computer models equipped with WWAN capability
Display bezel in ocean turquoise finish (for use only on computer models equipped with a non-
TouchScreen display)
Display bezel in sorbet orange finish for (use only on computer models equipped with a non-
TouchScreen display)
Display bezel in neon green finish (for use only on computer models equipped with a non-
TouchScreen display)
Display bezel in smoke silver finish (for use only on computer models equipped with a non-
TouchScreen display)
Display panel cable for use only on computer models equipped with a non-TouchScreen display
(includes webcamera/microphone module cable)
Display panel cable for use only on computer models equipped with a TouchScreen display
(includes TouchScreen cable and webcamera/microphone module cable)
Heat sink (includes grounding tape and replacement thermal material)
Display Hinge Kit for use only on computer models equipped with a non-TouchScreen display
Display Hinge Kit for use only on computer models equipped with a TouchScreen display
Connector board for use only on computer models not equipped with WWAN capability
(includes cable, SD Card Reader slot, and double-sided adhesive)
Connector board for use only on computer models equipped with WWAN capability
(includes cable, SD Card Reader slot, SIM slot, and double-sided adhesive)
TouchPad (includes cable)
14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in ocean turquoise finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables)
14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in sorbet orange finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables)
14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in neon green finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables)
14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in smoke silver finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables)
Rubber Kit
Screw Kit
Speaker Kit
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 2.0-GB of system memory, and 16-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
(includes replacement thermal material)
14 Chapter 3 Illustrated parts catalog
787732-001
787732-031
787732-041
787732-051
787732-061
787732-071
787732-251
787732-A41
787732-B31
787732-BG1
787732-DB1
787732-DH1
787734-001
787734-031
Spare part number
787725-001
787726-001
787727-001
787728-001
787729-001
787730-001
787731-001
Description
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 2.0-GB of system memory, and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
(includes replacement thermal material)
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 4.0-GB of system memory, and 16-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
(includes replacement thermal material)
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 4.0-GB of system memory, and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
(includes replacement thermal material)
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 2.0-GB of system memory, and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
(includes replacement thermal material)
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 2.0-GB of system memory, and 32-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
(includes replacement thermal material)
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 4.0-GB of system memory, and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
(includes replacement thermal material)
System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 4.0-GB of system memory, and 32-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
(includes replacement thermal material)
Keyboard/top cover in ocean turquoise finish for use in the United States
(includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in the United Kingdom and Singapore
(includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in France (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Germany (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Italy (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Spain (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Russia (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Belgium (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in the Netherlands (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Switzerland (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Canada (includes keyboard cable)
Keyboard/top cover in ocean turquoise finish for use in Denmark, Finland, and Norway
(includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in the United States (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in the United Kingdom and Singapore
(includes keyboard cable)
Sequential part number listing 15
787733-001
787733-031
787733-041
787733-051
787733-061
787733-071
787733-251
787733-A41
787733-B31
787733-BG1
787733-DB1
787733-DH1
787735-001
787735-031
Spare part number
787734-041
787734-051
787734-061
787734-071
787734-251
787734-A41
787734-B31
787734-BG1
787734-DB1
787734-DH1
787735-041
787735-051
787735-061
787735-071
787735-251
787735-A41
787735-B31
787735-BG1
Description
Keyboard/top cover in sorbet orange finish for use in France (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Germany (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Italy (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Spain (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Russia (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Belgium (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in the Netherlands (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Switzerland (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Canada (includes keyboard cable)
Keyboard/top cover in sorbet orange finish for use in Denmark, Finland, and Norway
(includes keyboard cable)
Keyboard/top cover in neon green finish for use in the United States (includes keyboard cable)
Keyboard/top cover in neon green finish for use in the United Kingdom and Singapore
(includes keyboard cable)
Keyboard/top cover in neon green finish for use in France (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Germany (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Italy (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Spain (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Russia (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Belgium (includes keyboard cable)
Keyboard/top cover in neon green finish for use in the Netherlands (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Switzerland (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Canada (includes keyboard cable)
Keyboard/top cover in neon green finish for use in Denmark, Finland, and Norway
(includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in the United States (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in the United Kingdom and Singapore
(includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in France (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Germany (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Italy (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Spain (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Russia (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Belgium (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in the Netherlands (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Switzerland (includes keyboard cable)
16 Chapter 3 Illustrated parts catalog
Spare part number
787735-DB1
787735-DH1
787736-001
788509-001
794314-001
794316-001
Description
Keyboard/top cover in smoke silver finish for use in Canada (includes keyboard cable)
Keyboard/top cover in smoke silver finish for use in Denmark, Finland, and Norway
(includes keyboard cable)
Webcam/microphone module (includes double-sided adhesive)
14.0-in, AG, FLT, HD display panel for use only on computer models equipped with a non-
TouchScreen display assembly without WWAN capability
14.0-in, AG, FHD, slim, display panel for use only on computer models equipped with a non-
TouchScreen display assembly without WWAN capability
14.0-in, AG, FLT, HD display panel for use only on computer models equipped with a non-
TouchScreen display assembly with WWAN capability
Sequential part number listing 17
4 Removal and replacement preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
18 Chapter 4 Removal and replacement preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
Grounding guidelines 19
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
20 Chapter 4 Removal and replacement preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 21
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computerop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
22 Chapter 4 Removal and replacement preliminary requirements
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
Component replacement procedures
There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Keyboard/top cover
NOTE: The keyboard/top cover spare part kit includes the keyboard cable.
Description Spare part number Description
For use in Belgium
For use in Canada
Keyboard/top cover in neon green finish with white keys:
787734-A41 For use in the Netherlands
787734-DB1
787734-DH1
For use in Russia
For use in Spain For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Italy
787734-051
787734-041
For use in Switzerland
For use in the United Kingdom and Singapore
787734-061 For use in the United States
Keyboard/top cover in ocean turquoise finish with white keys:
For use in Belgium
For use in Canada
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
787732-A41
787732-DB1
787732-DH1
For use in the Netherlands
For use in Russia
For use in Spain
For use in Italy
For use in Belgium
For use in Canada
787732-051
787732-041
787732-061
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States
Keyboard/top cover in smoke silver finish with white keys:
787735-A41
787735-DB1
For use in the Netherlands
For use in Russia
Spare part number
787734-B31
787734-251
787734-071
787734-BG1
787734-031
787734-001
787732-B31
787732-251
787732-071
787732-BG1
787732-031
787732-001
787735-B31
787735-251
Component replacement procedures 23
Description
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Italy
For use in Belgium
For use in Canada
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Italy
Spare part number
787735-DH1
Description
For use in Spain
787735-051
787735-041
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States 787735-061
Keyboard/top cover in sorbet orange finish with white keys:
787733-A41 For use in the Netherlands
787733-DB1
787733-DH1
For use in Russia
For use in Spain
787733-051
787733-041
787733-061
For use in Switzerland
For use in the United Kingdom and Singapore
For use in the United States
Spare part number
787735-071
787735-BG1
787735-031
787735-001
787733-B31
787733-251
787733-071
787733-BG1
787733-031
787733-001
Before removing the disassembling the computer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
NOTE: When replacing the keyboard/top cover, be sure that the heat sink (see
Heat sink on page 36 ) and TouchPad (see
) are removed from the defective keyboard/top cover and installed on the replacement keyboard/top cover.
Remove the keyboard/top cover:
1.
Close the computer.
2.
Turn the computer upside down with the front toward you.
3.
Remove the two rubber screw covers (1).
4.
Remove the two rear rubber feet (2).
24 Chapter 5 Removal and replacement procedures
5.
Remove the middle rubber screw cover (3).
NOTE: The rubber feet and screw covers are included in the Rubber Kit, spare part number
787721-001.
6.
Remove the thirteen Phillips PM1.9×5.7 screws that secure the keyboard/top cover to the base enclosure.
7.
Turn the computer right side up with the front toward you.
8.
Open the computer as far as it will open.
9.
Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of the base enclosure.
10.
Lift the left (2) and right sides of the keyboard/top cover until they separate from the left and right sides of the base enclosure.
11.
Disconnect the battery cable (3) from the system board.
12.
Release the zero insertion force (ZIF) connector (4) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board.
13.
Release the ZIF connector (5) to which the TouchPad cable is attached, and then disconnect the
TouchPadd cable from the system board.
Component replacement procedures 25
14.
Remove keyboard/top cover (6) by sliding it forward.
Reverse this procedure to install the keyboard/top cover.
26 Chapter 5 Removal and replacement procedures
TouchPad
Description
TouchPad (includes TouchPad cable)
Spare part number
787716-001
Before removing the TouchPad, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see Keyboard/top cover on page 23
).
Remove the TouchPad button board:
1.
Turn the keyboard/top cover upside down with the front toward you.
2.
Detach the TouchPad cable (1) from the keyboard/top cover. (The TouchPad cable is attached to the keyboard/top cover with double-sided adhesive.)
3.
Remove the two Phillips PM1.9×2.4 broad head screws (2) that secure the TouchPad to the keyboard/top cover.
4.
Detach the two pieces of grounding tape (3) that secure the TouchPad to the keyboard/top cover.
5.
Release the TouchPad (4) by pressing it through the opening in the keyboard/top cover.
Component replacement procedures 27
6.
Remove the TouchPad (5) and cable.
Reverse this procedure to install the TouchPad.
28 Chapter 5 Removal and replacement procedures
WWAN module
Description
HP cr3114 HSPA+ Mobile Broadband Module
HP lt4110 LTE/HSPA+ 4G Module
Spare part number
741284-005
755529-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the keyboard/top cover (see Keyboard/top cover on page 23
).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The #5/red WWAN antenna cable connects to the WWAN module Main terminal. The
#6/blue WWAN antenna cable connects to the WWAN module Aux terminal.
2.
Remove the Phillips PM1.9×4.2 screw (2) that secures the WWAN module to the base enclosure. (The WWAN module tilts up.)
Component replacement procedures 29
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
30 Chapter 5 Removal and replacement procedures
Battery
Description
Battery, 3-cell, 37-WHr, 2.96-AHr, Li-ion (includes cable)
Spare part number
774159-001
Before removing the battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see Keyboard/top cover on page 23
).
Remove the battery:
1.
Remove the eight Phillips PM1.9×2.8 screws (1) that secure the battery to the base enclosure.
2.
Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.)
3.
Lift the front edge of the battery (3) until it rests at an angle.
4.
Remove the battery (4) by sliding it up and forward at an angle.
Reverse this procedure to install the battery.
Component replacement procedures 31
Connector board
NOTE: The connector board spare part kit includes a cable and double-sided adhesive.
Description
For use only on computer models equipped with WWAN capability (includes SD Card Reader slot and SIM slot)
For use only on computer models not equipped with WWAN capability (includes SD Card
Reader slot)
Spare part number
787715-001
787714-001
Before removing the connector board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see
Keyboard/top cover on page 23 ).
Remove the connector board:
1.
Release the ZIF connector (1) to which the connector board ribbon cable is attached, and then disconnect the connector board ribbon cable from the system board.
2.
Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.)
3.
Remove the two Philllips PM1.9×2.4 broad head screws (3) that secure the connector board to the base enclosure.
32 Chapter 5 Removal and replacement procedures
4.
Remove the connector board (4) and cable.
Reverse this procedure to install the connector board.
Component replacement procedures 33
System board
NOTE: The system board is equipped with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with UMA memory and includes replacement thermal material.
Description
Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Equipped with 4.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 4.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Equipped with 2.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 2.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Equipped with 2.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability
Equipped with 2.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability
Spare part number
787731-001
787727-001
787730-001
787726-001
787729-001
787725-001
787728-001
787724-001
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see
Keyboard/top cover on page 23 ).
Remove the system board:
1.
Disconnect the speaker cable (1) from the system board.
2.
Release the ZIF connector (2) to which the display panel cable is attached, and then disconnect the display panel cable from the system board.
3.
Disconnect the WLAN antenna cables (3) from the WLAN terminals on the system board.
NOTE: The white WLAN antenna cable labeled “1/Main” connects to the system board
“Main” terminal. The black WLAN antenna cable labeled “2/Aux” connects to the system board
“Aux” terminal.
4.
Disconnect the power connector cable (4) from the system board.
34 Chapter 5 Removal and replacement procedures
5.
Release the ZIF connector (5) to which the connector board cable is attached, and then disconnect the connector board cable from the system board.
6.
Remove the four Philllips PM1.9×2.4 broad head screws (1) that secure the system board to the base enclosure.
7.
Lift the right side of the system board (2) until it rests at an angle.
8.
Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 35
Heat sink
Description
Heat sink (includes grounding tape and replacement thermal material)
Spare part number
787711-001
Before removing the heat sink, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see
Keyboard/top cover on page 23 ).
5.
Remove the system board (see System board on page 34 ).
Remove the heat sink:
1.
Detach the two pieces of ground tape (1) that secure the heat sink to the system board.
2.
Remove the two Phillips PM1.9×1.9 screws (2) that secure the heat sink to the system board.
36 Chapter 5 Removal and replacement procedures
3.
Remove the heat sink (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board and the heat sink components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 37
Speakers
Description
Speakers (include left and right speakers and cables)
Spare part number
787723-001
Before removing the speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see
Keyboard/top cover on page 23 ).
5.
Remove the battery (see
Remove the speakers:
1.
Disconnect the speaker cable (1) from the system board.
2.
Release the speaker cables from the routing clips (2) and channels built into the base enclosure.
3.
Remove the speakers (3).
Reverse this procedure to install the speakers.
38 Chapter 5 Removal and replacement procedures
Display assembly
Before removing the display assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the keyboard/top cover (see Keyboard/top cover on page 23
).
Remove the display assembly:
1.
Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board.
2.
Disconnect the wireless antenna cables (2) from the WLAN terminals on the system board and
WWAN terminals on the WWAN module.
NOTE: The white WLAN antenna cable labeled “1/Main” connects to the system board “Main” terminal. The black WLAN antenna cable labeled “2/Aux” connects to the system board “Aux” terminal.
The red WWAN antenna cable labeled “5/Main” connects to the WWAN module “Main” terminal.
The blue WWAN antenna cable labeled “6/Aux” connects to the WWAN module “Aux” terminal.
3.
Release the wireless antenna cables from the routing clips (3) built into the base enclosure.
4.
Remove the two Phillips PM1.9×3.3 screws (4) that secure the display assembly to the base enclosure.
5.
Remove the display assembly (5).
NOTE: Steps 6 through 9 provide disassembly instructions for computer models equipped with a TouchScreen display assembly. See steps 10 through 14 for disassembly instructions for computer models equipped with a non-TouchScreen display assembly.
Component replacement procedures 39
6.
If it is necessary to replace the display enclosure or any of the display assembly subcomponents: a.
Remove the two display bezel screw covers (1).
The display bezel screw covers are included in the Rubber Kit, spare part number
787721-001.
b.
Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display enclosure to the display panel assembly.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
c.
Turn the display assembly upside down with the top edge toward you.
d.
Use a case utility tool (1) or similar flat plastic tool to separate the display enclosure from the display panel assembly.
40 Chapter 5 Removal and replacement procedures
e.
Lift the top edge of the display enclosure (2) until it separates from the display panel assembly.
f.
Swing the top edge of the display enclosure (1) up and back until it rests upside down behind the display panel assembly.
g.
Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
h.
Disconnect the display panel cable (3) from the display panel.
i.
Remove the display enclosure (4).
The TouchScreen display assembly display enclosure is available using the following spare part numbers:
● 787695-001–For use on computer models in neon green finish
● 787693-001–For use on computer models in ocean turquoise finish
● 787696-001–For use on computer models in smoke silver finish
● 787694-001–For use on computer models in sorbet orange finish
Component replacement procedures 41
7.
If it is necessary to replace the webcam/microphone module: a.
Remove the display enclosure.
b.
Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive at two locations.) c.
Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module.
d.
Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 787736-001.
42 Chapter 5 Removal and replacement procedures
8.
If it is necessary to replace the display hinges: a.
Remove the display enclosure.
b.
Remove the following screws that secure the display hinges and display hinge support bracket to the display enclosure:
(1) Two Phillips PM1.9×2.9 screws that secure the display hinge brackets
(2) Four Phillips PM2.4×3.1 screws that secure the display hinges
(3) Two Phillips PM2.4×3.6 screws that secure the display hinges c.
Remove the display hinges and display hinge support brackets (4).
The TouchScreen display assembly display hinges are included in the Display Hinge Kit, spare part number 787713-001.
9.
If it is necessary to replace the display panel cable: a.
Disconnect the display panel cable (1) from the webcam/microphone module.
b.
Detach the wireless antenna transceiver (2) from the display enclosure. (The wireless antenna transceiver is attached to the display enclosure with double-sided adhesive.) c.
Release the display panel cable from the routing path (3) built into the display enclosure.
d.
Remove the display panel cable (4).
The TouchScreen display assembly display panel cable is available using spare part number 787710-001 and includes the webcam/microphone module cable.
NOTE: Steps 10 through 14 provide disassembly instructions for computer models equipped with a non-TouchScreen display assembly. See steps 6 through 9 for disassembly instructions for computer models equipped with a TouchScreen display assembly.
10.
If it is necessary to replace the display bezel or any of the display assembly subcomponents:
Component replacement procedures 43
a.
Remove the two display bezel screw covers (1).
NOTE: The display bezel screw covers are included in the Rubber Kit, spare part number
787721-001.
b.
Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display panel to the display enclosure.
c.
Flex the inside edges of the bottom edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure.
d.
Remove the display bezel (6).
The non-TouchScreen display assembly display bezel is available using the following spare part numbers:
● 787707-001–For use on computer models in neon green finish
● 787705-001–For use on computer models in ocean turquoise finish
● 787708-001–For use on computer models in smoke silver finish
● 787706-001–For use on computer models in sorbet orange finish
11.
If it is necessary to replace the webcam/microphone module: a.
Remove the display bezel.
b.
Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive at two locations.)
44 Chapter 5 Removal and replacement procedures
c.
Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module.
d.
Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 787736-001.
12.
If it is necessary to replace the display panel: a.
Remove the display bezel.
b.
Remove the four Phillips PM2.0×2.2 broad head screws (1) that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
Component replacement procedures 45
c.
Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display enclosure.
d.
Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
e.
Disconnect the display panel cable (2) from the display panel.
f.
Remove the display panel (3).
The non-TouchScreen display assembly display panel is available using the following spare part numbers:
● 787719-001–For use on computer models in ocean turquoise finish
● 787717-001–For use on computer models in ocean turquoise finish
● 787720-001–For use on computer models in ocean turquoise finish
● 787718-001–For use on computer models in ocean turquoise finish
46 Chapter 5 Removal and replacement procedures
13.
If it is necessary to replace the display hinges: a.
Remove the display bezel.
b.
Remove the display panel.
c.
Remove the following screws that secure the display hinges and display hinge support brackets to the display enclosure:
(1) Two Phillips PM1.9×2.9 screws that secure the display hinge brackets
(2) Four Phillips PM2.4×3.1 broad head screws that secure the display hinges
(3) Two Phillips PM2.4×3.6 screws that secure the display hinges
Component replacement procedures 47
d.
Remove the display hinges (4).
The non-TouchScreen display assembly display hinges are included in the Display Hinge
Kit, spare part number 787712-001.
14.
If it is necessary to replace the display panel cable: a.
Disconnect the display panel cable from the webcam/microphone module.
b.
Remove the display panel.
c.
Remove the display hinges and brackets.
d.
Release the display panel cable from the retention clips (1) and channel built into the top, left, and bottom edges of the display enclosure.
48 Chapter 5 Removal and replacement procedures
e.
Remove the display panel cable (2).
The non-TouchScreen display assembly display panel cable is available using spare part number 787709-001 and includes the webcam/microphone module cable.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 49
6 Specifications
Computer dimensions
Width
Depth
Height
Weight
Operating voltage and current:
Metric
34.4 cm
24.0 cm
1.8 cm
1.7 kg
19.5V dc @ 2.31 A – 45 W
19.5V dc @ 3.33 A – 65 W
U.S.
13.5 in
9.5 in
0.7 in
3.8 lbs
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The device operating voltage and current can be found on the system regulatory label.
Temperature
Operating
Nonoperating
Relative humidity (noncondensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
5°C to 35°C
‑20°C to 60°C
10% to 90%
5% to 95%
41°F to 95°F
‑4°F to 140°F
Operating
Nonoperating
‑15 m to 3,048 m
‑15 m to 12,192 m
‑50 ft to 10,000 ft
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
50 Chapter 6 Specifications
7 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 113
Requirements for specific countries and regions
Country/region
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Italy
Japan
The Netherlands
Norway
The People's Republic of China
Accredited agency
EANSW
OVE
CEBC
CSA
DEMKO
FIMKO
UTE
VDE
IMQ
METI
KEMA
NEMKO
COC
Applicable note number
1
1
1
1
1
1
1
2
1
1
5
1
3
Requirements for all countries 51
Country/region Accredited agency Applicable note number
South Korea
Sweden
Switzerland
Taiwan
EK
CEMKO
SEV
BSMI
4
1
1
4
The United Kingdom
The United States
BSI
UL
1
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
52 Chapter 7 Power cord set requirements
8 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
53
Index
A
AC adapter, spare part numbers
audio-in jack 4 audio-out jack 4
B base enclosure, spare part
battery
removal 31 spare part number 9, 13, 31
C
cables, service considerations 19
chipset, product description 1
components
connector board
removal 32 spare part numbers 8, 14, 32
connectors, service
D display assembly
display bezel
display bezel screw cover
removal 40, 44 spare part number 40, 44
display enclosure
Display Hinge Kit, spare part
display panel
display panel assembly, spare part
display panel cable
drives
precautions 19 preventing damage 19
E
external media cards, product
F feet
removal 25 spare part number 25
G
graphics, product description 1
guidelines
packaging 21 transporting 21 workstation 21
H
heat sink
removal 36 spare part number 8, 14, 36
hinge
J jacks
audio-in 4 audio-out 4 headphone 4 microphone 4
K keyboard/top cover
L
lights
M
microphone
O operating system, product
P
plastic parts, service
ports
54 Index
power connector cable, spare part
power cord
power requirements, product
processor, product description 1
product description
audio 1 chipset 1 display panel 1 external media cards 1 graphics 1 memory 1 microphone 1
processors 1 product name 1 sensors 1
storage 1 video 1 wireless 1 product name 1
R removal/replacement
Rubber Kit, spare part number 9,
Rubber Kit, spare part numbers
S screw covers
removal 25 spare part number 25
Screw Kit, spare part number 12,
sensors, product description 1
service considerations
serviceability, product
Speaker Kit, spare part number
speakers
removal 38 spare part number 9, 14, 38
storage, product description 1
system board
T
TouchPad
removal 27 spare part number 7, 14, 27
U
V
W
webcam light 3 webcam, location 3
webcam/microphone module
wireless, product description 1
WWAN module
removal 29 spare part numbers 8, 13, 29
Index 55
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