2004 Lexus Owner`s Manual Supplement

2004 Lexus Owner`s Manual Supplement
2004 Lexus Owner’s Manual Supplement
Owner Amenities
● Warranty Information
● Maintenance Information
●
00505-L2004
7/03
WELCOME
From everyone in the Lexus organization, thank you
for purchasing one of our vehicles. Your Lexus is the
culmination of more than 50 years of research and
development by Toyota Motor Corporation, and is
designed to deliver uncompromising luxury and
performance.
This booklet has been developed to help you obtain
the highest level of satisfaction from your Lexus.
Please take some time to review it carefully. In
addition to important information about warranty
coverages and maintenance requirements, you’ll
find details on a host of amenities available exclusively
to Lexus owners.
TO THE
L E X U S FA M I LY
Thank you again for choosing Lexus, and please
accept our best wishes for years of safe and pleasurable
driving. For the latest information about our vehicles
and our company, please visit our Web site at
www.lexus.com. To access your dealership’s Web site,
log on to www.lexusdealer.com. We are committed to
providing you with an ownership experience that is
second to none, and we look forward to serving you in
the years ahead. Welcome to the Lexus family!
Yukitoshi Funo
President and Chief Executive Officer
Toyota Motor Sales, U.S.A., Inc.
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TABLE
OF
CONTENTS
OWNER AMENITIES
Complimentary Services
First Two Maintenance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Additional Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
WARRANTY INFORMATION
Introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Your Warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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TABLE
OF
CONTENTS
California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Bridgestone/Firestone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dunlop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Goodyear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Michelin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Toyo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Yokohama . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Your Responsibilities
Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Obtaining Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Maintenance Logs
Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Body Inspection Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
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A M E N I T I E S
COMPLIMENTARY SERVICES
To help ensure that your ownership experience is
pleasant, convenient and trouble-free, Lexus provides
you with a variety of complimentary services. These
services are described on the following pages. Other
valuable owner benefits are described in the section
entitled “Other Benefits and Assistance” beginning
on page 7.
First Two Maintenance Services
The first two scheduled maintenance services for your
Lexus are provided at no charge. The first service is at
30 days and includes a body/chassis inspection, a check
for fluid leaks and a vehicle road-test. The second service is at 5,000 miles or 6 months, whichever occurs
first. This service includes a change of the engine oil
and oil filter, rotation of the tires and a vehicle roadtest.
To obtain your complimentary scheduled maintenance
services, call an authorized Lexus dealership to make
an appointment, or take your vehicle to the dealership.
The dealership will verify performance of the services
on page 101 of this booklet.
Loaner Vehicle
If your vehicle must be kept overnight at a Lexus
dealership for a warranty-covered condition that
requires more than eight hours to repair, Lexus will
provide you with a complimentary loaner vehicle for
up to five days.
Travel Protection
Lexus will reimburse for a rental car for up to five
days and for overnight lodging for up to three nights
(not to exceed $200 per night) if all of the following
occur:
Your vehicle becomes inoperable or unsafe to drive
when you are more than 100 miles from home.
Your vehicle’s malfunction is caused by a warrantycovered condition.
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C o m p l i m e n t a r y
S e r v i c e s
Repairs will take longer than eight hours
to complete.
To obtain reimbursement for rental car and lodging
expenses, contact a Lexus dealership service consultant.
Roadside Assistance
Lexus roadside assistance coverage is for 48 months
from your vehicle’s in-service date, regardless of
mileage. Coverage is provided 24 hours a day, 365
days a year, for vehicles operated in the United States,
U.S. territories and Canada. Assistance is administered
through the American Automobile Association.
Services Provided
Roadside services such as battery jump-start, tire
change and fuel delivery.
Towing to the nearest Lexus dealership (or an
alternate repair facility, if necessary).
Assistance in locating alternate transportation
and lodging.
Shipping of repair parts to remote locations.
A technical assistance hotline to provide repair
information to non-Lexus facilities.
How to Get Help
To obtain roadside assistance, take the following steps:
1) Call (800) 25-LEXUS (800/255-3987).
2) Have as much of the following information
as possible:
Vehicle identification number (located on the
driver’s side corner of the dashboard, under
the window)
Owner’s name and home address
Vehicle license plate number
Location of vehicle, including the nearest
major intersection
A M E N I T I E S
COMPLIMENTARY SERVICES
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C o m p l i m e n t a r y
S e r v i c e s
A M E N I T I E S
COMPLIMENTARY SERVICES
3) To determine your location, the dispatch operator
will ask you for the area code and first three digits
of the phone number from which you are calling.
If you are calling from your cellular phone:
Obtain a phone number from a telephone near
your location; or
Call directory assistance and obtain the phone
number of a nearby business; or
Call the local cellular operator and ask for the
area code and prefix of the cell you are in.
4) Wait at your vehicle or in a nearby secure location
for the roadside assistance provider to arrive.
Additional Coverage
After your roadside assistance coverage expires, you
may join a motor club created exclusively for Lexus
owners. Benefits include roadside assistance coverage,
a trip-planning service and discounts on travel and
dining. For further information, call (800) 25-LEXUS.
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C o m p l i m e n t a r y
S e r v i c e s
Quality Control
You may have noticed a few miles on the odometer
when you took delivery of your Lexus. This mileage
is a result of the comprehensive process used to ensure
the quality of your vehicle.
Every Lexus undergoes three major inspections
after leaving the assembly line. The first is conducted
by Toyota Motor Corporation before the vehicle is
shipped from Japan. The second is conducted at the
vehicle’s port of entry in the United States. The final
inspection takes place at the selling dealership and
includes a road-test conducted by a trained Lexus
technician.
If you’d like to know more about Lexus quality-control
procedures, ask a Lexus dealership service consultant.
AND
ASSISTANCE
Vehicle Service History
When you have your vehicle serviced at a Lexus
dealership, your service information is recorded in the
Lexus National Service History database. This is the
first database of its kind in the automotive industry. It
can be accessed by any Lexus dealership in the United
States — a great convenience if you relocate or need
to have your vehicle serviced while traveling.
A M E N I T I E S
OTHER BENEFITS
Vehicle Service Agreements
If you plan to keep your vehicle for several years or
if you accumulate mileage quickly, you may want to
purchase a Lexus vehicle service agreement. These
agreements cover the cost of specific repairs beyond
the factory warranty period. They also cover services
such as towing, substitute transportation and lodging
to minimize your inconvenience should your vehicle
require repair. Lexus vehicle service agreements are
available with a variety of coverage options. A Lexus
dealership sales consultant can help you select the
plan that’s best for you.
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O t h e r
B e n e f i t s
a n d
A s s i s t a n c e
A M E N I T I E S
OTHER BENEFITS
AND
ASSISTANCE
Additional Keys
Your vehicle comes with two master keys, a valet
key and a key card designed to be kept in a purse or
billfold. If you require additional keys, call or visit an
authorized Lexus dealership. You will need to provide
the dealership with your vehicle’s key code (found on
the key number plate provided with your original set
of keys). In most cases, new keys can be ready within
five business days.
The best way to ensure that your vehicle is repaired
with Genuine Lexus Parts is to take it to a Lexus
dealership. Each dealership works with selected
collision repair centers that meet Lexus’ strict requirements for training, equipment, quality and customer
satisfaction. These repair centers use Genuine Lexus
Parts exclusively in the repair of Lexus vehicles.
Body Repairs
If you’re involved in a collision, you want your
vehicle to be returned to its pre-accident condition
when repaired. That’s why it is important to make
sure repairs are made only with Genuine Lexus
Parts. Some repair shops and insurance companies
may suggest using imitation or salvaged parts to save
money. However, these parts do not meet Lexus’ high
standards for quality, fit and corrosion resistance.
In addition, imitation and salvaged parts (and any
damage or failures they may cause) are not covered
by any Lexus warranty.
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O t h e r
B e n e f i t s
a n d
A s s i s t a n c e
Both Lexus and your Lexus dealer are dedicated
to serving your automotive needs. Your complete
satisfaction is our first priority. Should you have a
problem or concern, please take the following steps
to ensure the quickest possible response:
Step 1
Discuss the situation with a dealership manager,
such as the service manager or customer satisfaction
manager. If necessary, ask the dealership owner or
general manager for assistance. In most cases, a
satisfactory solution can be reached at this step.
Step 2
If the dealership does not address your concern to
your satisfaction, call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS (800/255-3987).
In Canada, call (800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075. If you are hearingor speech-impaired, call (800) 443-4999 (TDD).
You may also write to us at:
W A R R A N T Y
IF YOU NEED ASSISTANCE
Lexus Customer Satisfaction Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please provide the
following information:
Vehicle identification number (located on the
driver’s side corner of the dashboard, under
the window)
Current vehicle mileage
Name of your selling and servicing Lexus
dealerships
Your day and evening telephone numbers
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I n t r o d u c t i o n
W A R R A N T Y
IF YOU NEED ASSISTANCE
Step 3
If your concern has still not been resolved to your
satisfaction, Lexus offers additional assistance through
BBB AUTO LINE, a dispute resolution program
administered by the Council of Better Business
Bureaus. The purpose of BBB AUTO LINE is to
resolve disputes through arbitration — a process by
which two parties authorize an independent third
party to hear and resolve a dispute. The program is
informal and free of charge. To request that your
case be reviewed through the program, contact:
BBB AUTO LINE
4200 Wilson Blvd., Suite 800
Arlington, VA 22203
(800) 955-5100
BBB AUTO LINE typically renders a decision within
40 days of receiving your request for arbitration. This
decision is binding on Lexus but not on you.
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I n t r o d u c t i o n
Important: You must use BBB AUTO LINE before
seeking remedies through a court action pursuant to
the Magnuson-Moss Warranty Act. You may also be
required to use BBB AUTO LINE before seeking
remedies under the “Lemon Laws” of your state.
For the requirements applicable to your state,
see the appropriate page of the Owner’s Manual
Supplement – Lemon Law Information booklet
located in your glove box.
BBB AUTO LINE Arbitration
What is BBB AUTO LINE?
BBB AUTO LINE consists of local Better Business
Bureau professionals who are trained and experienced
in mediation and arbitration. BBB AUTO LINE will
arbitrate your case by reviewing the facts; inspecting
the vehicle, if necessary; and promptly rendering a
fair and equitable decision.
What types of disputes are eligible?
BBB AUTO LINE resolves disputes involving Lexus
product reliability and warranty performance that
arise during the greater of 1) four years or 50,000 miles
from the vehicle’s in-service date, whichever is earlier;
or 2) the applicable provision of the Lexus New Vehicle
Limited Warranty. However, BBB AUTO LINE will
not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the “Lemon Law”
of your state covers vehicles used for commercial purposes or 2) claims that an air bag failed to deploy or
deployed when it should not have. You must file a
request for arbitration with BBB AUTO LINE within
six months of the expiration of the eligibility period.
How long is the arbitration process?
The entire process — from the time BBB AUTO
LINE receives your request for arbitration to the
arbitrator’s decision — is designed to take no more
than 40 days. A decision may be delayed if:
You fail to provide certain information required
by BBB AUTO LINE.
You fail to make your vehicle available for
inspection by BBB AUTO LINE in a timely
manner (if an inspection is necessary).
You fail to contact Lexus about your dispute
before requesting arbitration.
How much will it cost?
W A R R A N T Y
IF YOU NEED ASSISTANCE
There is no charge to you for submitting your dispute
to BBB AUTO LINE. You may obtain copies of your
case for a nominal fee.
What information must I provide to BBB AUTOLINE?
Although the specific information required will
depend on the nature of your concern(s), BBB AUTOLINE generally asks for the vehicle’s VIN, date of
purchase and mileage, as well as information related
to your complaint(s) and your use of the vehicle; any
communications you have had with Lexus or a Lexus
dealer; the vehicle’s repair and maintenance history;
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I n t r o d u c t i o n
W A R R A N T Y
IF YOU NEED ASSISTANCE
and documents related to repairs, maintenance and
any expenses for which you seek reimbursement. BBB
AUTOLINE may also require you to make the vehicle available for inspection.
How does the arbitration process work?
When BBB AUTO LINE receives your request, it will
be forwarded to the Lexus area office for response.
After analyzing all information pertaining to your
case, BBB AUTO LINE will schedule a technical
evaluation if applicable. This may include an inspection
of the vehicle by a technical expert. The technical
expert will forward his or her evaluation to BBB
AUTO LINE.
An oral hearing will be held prior to a decision being
rendered. At this hearing, all evidence is admissible.
You and a Lexus representative will present both sides
of the case to the BBB AUTO LINE arbitrator(s).
You will each be allotted time to give testimony and
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I n t r o d u c t i o n
provide documents. Then you will each be given an
opportunity for rebuttal. After considering all testimony
and documents, the arbitrator(s) will review the
applicable legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties may be
negotiated prior to submission of the case to the
arbitrator, or during the hearing.
What types of decisions are rendered, and how
do I know if Lexus will abide by BBB AUTO LINE’s
decision?
BBB AUTO LINE’s decisions are based on what it
believes to be fair and appropriate after applying the
appropriate legal standards. Remedies include but
are not limited to repairs; reimbursement for repairs
and incidental expenses, such as towing costs; and
repurchase or replacement of your vehicle.
BBB AUTO LINE’s decision is binding on Lexus
but not on you. Lexus must comply with the decision
shortly after it is rendered, usually within 30 days.
BBB AUTO LINE will contact you within 10 days
of scheduled compliance to ensure that Lexus has
complied in a timely manner.
Are there limits to the scope of BBB AUTO LINE
decisions?
BBB AUTO LINE decisions do not include:
Attorney fees
Punitive damages
Multiple damages
Consequential damages, other than incidental
damages to which you may be entitled under law
What other recourse do I have?
If you are dissatisfied with the arbitrator’s decision or
Lexus’ compliance, you may pursue any other legal
remedies available to you, including small claims
court. You should be aware that BBB AUTO LINE
findings are admissible as evidence in any legal
proceedings concerning your vehicle.
Is BBB AUTO LINE subject to change?
W A R R A N T Y
IF YOU NEED ASSISTANCE
This information about BBB AUTO LINE is correct
as of the date of printing. However, the program
may be changed without notice. For the most current
information, call BBB AUTO LINE at (800) 955-5100
or the Lexus Customer Satisfaction Department at
(800) 255-3987.
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I n t r o d u c t i o n
W A R R A N T Y
THE LEXUS COMMITMENT
You have purchased one of the finest vehicles built in
the world today, and it is backed by one of the finest
warranties in the industry. This excellent warranty
coverage demonstrates not only our confidence in
Lexus vehicles, but also our commitment to every
Lexus customer. We’re dedicated to ensuring that you
enjoy exceptional quality, dependability and peace of
mind throughout your ownership experience.
To further demonstrate our commitment to our
customers’ satisfaction, occasionally we may establish
a special policy adjustment to pay for specific repairs
that are no longer covered by warranty. When we
establish such a policy adjustment, we mail details
to all applicable owners on record. That’s why it is
important to send in the card at the back of this
booklet if you change your address or if you have
purchased your Lexus from a previous owner.
You’ve made a wise decision to purchase a Lexus.
Your vehicle delivers world-class luxury and performance, along with an unparalleled commitment from
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I n t r o d u c t i o n
Lexus to ensuring your satisfaction. You can be
confident — as we are — that you’ll enjoy owning
your Lexus as much as you enjoy driving it.
This section of the Owner’s Manual Supplement
describes the terms of Lexus warranty coverage
as well as general owner responsibilities. The
section entitled “Maintenance Information”
beginning on page 97 describes your vehicle’s
maintenance requirements. Be sure to review
this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact.
All warranty information is the latest available at the
time of publication and, with the exception of the
emission control warranties, is subject to change
without notice.
AT A
GLANCE
W A R R A N T Y
WARRANTY COVERAGES
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I n t r o d u c t i o n
W A R R A N T Y
GENERAL WARRANTY PROVISIONS
Who Is the Warrantor
The warrantor for these limited warranties is Lexus,
a division of Toyota Motor Sales, U.S.A., Inc., 19001
South Western Avenue, Torrance, California 905092991, a California corporation.
When Warranty Begins
The warranty period begins on the vehicle’s in-service
date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a
company car or demonstrator.
Which Vehicles Are Covered
These warranties apply to all 2004 model-year
Lexus vehicles registered and normally operated
in the United States, U.S. territories and Canada.
Warranty coverage is automatically transferred at
no cost to subsequent vehicle owners.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties
are made at no charge for parts and labor.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions
that may vary depending on the part covered. A
warranty for specific parts or systems, such as the
Powertrain Warranty or Emission Performance
Warranty, is governed by the coverage set forth in that
warranty as well as the General Warranty Provisions.
Parts Replacement
Any needed parts replacement will be made using
new or remanufactured parts. The decision whether
a part should be repaired or replaced will be made
by the servicing Lexus dealership and/or Lexus. Parts
scheduled to be replaced as required maintenance are
warranted until their first replacement only.
Note: Lexus remanufactured parts meet or exceed all
factory standards for safety, quality and reliability.
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W a r r a n t i e s
i n
D e t a i l
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under these
warranties or any implied warranties. Lexus does
not authorize any person to create for it any
other obligation or liability in connection with
this vehicle.
Any implied warranty of merchantability or
fitness for a particular purpose is limited to
the duration of these written warranties. Some
states do not allow restrictions on how long an
implied warranty lasts, so this limitation may
not apply to you.
W A R R A N T Y
GENERAL WARRANTY PROVISIONS
Your Rights Under State Law
These warranties give you specific legal rights.
You may also have other rights that vary from
state to state.
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W a r r a n t i e s
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D e t a i l
W A R R A N T Y
NEW VEHICLE LIMITED WARRANTY
WHAT IS COVERED AND HOW LONG
Basic Warranty
This warranty covers repairs and adjustments needed
to correct defects in materials or workmanship of any
part supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 19–20.
Coverage is for 48 months or 50,000 miles, whichever
occurs first, with the exception of wheel alignment
and wheel balancing, which are covered for 12 months
or 20,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to correct defects in
materials or workmanship of any component listed here
and supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 19–20.
Coverage is for 72 months or 70,000 miles, whichever
occurs first.
Engine
Cylinder block and head and all internal parts, intake
manifold, timing belt and cover, flywheel, oil pan,
water pump, fuel pump, engine mounts, engine
control computer, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter, clutch
cover, mounts, engine control computer, seals and
gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings, seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive shaft, axle carrier,
axle case, axle bearing, axle shaft, seals and gaskets.
Corrosion Perforation Warranty
This warranty covers repair or replacement of any
original body panel that develops perforation from
corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 19–20.
Coverage is for 72 months, regardless of mileage.
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D e t a i l
WHAT IS NOT COVERED
For information on how to protect your vehicle from
corrosion, see the section entitled “Service Procedures
and Specifications – Body” in the Owner’s Manual.
This warranty does not cover damage or failures
resulting directly or indirectly from any of the
following:
Fire, accidents or theft
Abuse or negligence
Misuse — for example, racing or overloading
Improper repairs
Alteration or tampering, including installation
of non-Genuine Lexus Accessories
Lack of or improper maintenance, including
use of fluids other than those specified in the
Owner’s Manual
Installation of non-Genuine Lexus Parts
Airborne chemicals, tree sap, road debris
(including stone chips), rail dust, salt, hail,
floods, wind storms, lightning and other
environmental conditions
Water contamination
Restraint Systems Warranty
This warranty covers repairs needed to correct defects
in materials or workmanship of any seatbelt or air bag
system supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 19–20.
Coverage is for 72 months or 70,000 miles, whichever
occurs first.
For vehicles sold and registered in Kansas, the
warranty for seatbelts and related components is
10 years, regardless of mileage.
W A R R A N T Y
NEW VEHICLE LIMITED WARRANTY
Towing
When your vehicle is inoperable due to failure of
a warranted part, towing service to the nearest
authorized Lexus dealership is covered.
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W A R R A N T Y
NEW VEHICLE LIMITED WARRANTY
This warranty also does not cover the following:
Vehicles With Unknown Vehicle Identification Number
Tires
Any vehicle for which the original factory-assigned
vehicle identification number cannot be determined.
Tires are covered by a separate warranty provided
by the tire manufacturer. See pages 34–93.
Salvage or Total-Loss Vehicles
Normal Wear and Tear
Noise, vibration, cosmetic conditions and other
deterioration caused by normal wear and tear.
Maintenance Expense*
Normal maintenance services such as engine tune-ups;
replacement of fluids and filters; lubrication; cleaning
and polishing; replacement of spark plugs and fuses;
and replacement of worn wiper blades, brake pads/
linings and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer has been
altered so that actual vehicle mileage cannot be readily
determined.
Any vehicle that has ever been issued a “salvage” title
or similar title under any state’s law; or has ever been
declared a “total loss” or equivalent by a financial
institution or insurer, such as by payment for a claim
in lieu of repairs because the cost of repairs exceeded
the cash value of the vehicle. This exclusion does not
apply to the emission control warranties.
Incidental Damages
Incidental or consequential damages associated with
a vehicle failure. Such damages include but are not
limited to inconvenience; the cost of transportation,
telephone calls and lodging; the loss of personal or
commercial property; and the loss of pay or revenue.
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
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DISPUTE RESOLUTION
Disclaimer of Extra Expenses and Damages
The performance of necessary repairs and
adjustments is the exclusive remedy under this
warranty or any implied warranty. Lexus does
not authorize any person to create for it any
other obligation or liability in connection with
this vehicle. Lexus shall not be liable for incidental
or consequential damages resulting from breach
of this written warranty or any implied warranty.
Any implied warranty of merchantability or fitness
for a particular purpose is limited to the duration
of this written warranty, except in states where this
limitation is not allowed.
If a dispute arises regarding your warranty coverage,
please follow the steps described on pages 9–10.
Please note that you must use BBB AUTO LINE
before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may
also be required to use BBB AUTO LINE before
seeking remedies under the “Lemon Laws” of your
state. For the requirements applicable to your state,
see the appropriate page of the Owner’s Manual
Supplement – Lemon Law Information booklet located
in your glove box.
W A R R A N T Y
NEW VEHICLE LIMITED WARRANTY
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W A R R A N T Y
FEDERAL EMISSION CONTROL WARRANTY
WHAT IS COVERED AND HOW LONG
Emission Defect Warranty
Lexus warrants that your vehicle:
Was designed, built and equipped to conform at
the time of sale with applicable federal emissions
standards.
Is free from defects in materials and workmanship
that may cause the vehicle to fail to meet these
standards.
Federal regulations require that this warranty be in
effect for two years or 24,000 miles from the vehicle’s
in-service date, whichever occurs first. However,
under the terms of the Basic Warranty, Lexus provides
coverage of four years or 50,000 miles, whichever
occurs first. Specific components may have longer
coverage under the terms of the Powertrain Warranty.
Additionally, components marked “8/80” in the parts
list on pages 23–24 have coverage of eight years or
80,000 miles, whichever occurs first.
Emission Performance Warranty
Some states and localities have established vehicle
inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved
I/M program is in force in your area, you are eligible
for Emission Performance Warranty coverage.
Under the terms of the Emission Performance
Warranty and federal regulations, Lexus will make
all necessary repairs if both of the following occur:
Your vehicle fails to meet applicable emissions
standards as determined by an EPA-approved
emissions test.
This failure results or will result in some penalty
to you — such as a fine or denial of the right to use
your vehicle — under local, state or federal law.
This warranty is in effect for two years or 24,000 miles
from the vehicle’s in-service date, whichever occurs
first. Additionally, components marked “8/80” in the
parts list on pages 23–24 have coverage of eight years
or 80,000 miles, whichever occurs first.
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WHAT IS NOT COVERED
WARRANTY PARTS LIST
These warranty obligations do not apply to failures
or noncompliance caused by:
The use of replacement parts not certified in
accordance with aftermarket parts certification
regulations.
The use of replacement parts not equivalent in
quality or design to original equipment parts.
Air/Fuel Metering System
Provisions under the “What Is Not Covered” section
of the New Vehicle Limited Warranty also apply to
this warranty.
Air/fuel ratio feedback control system
Cold-start enrichment system
Deceleration control system
Electronic fuel injection system components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
W A R R A N T Y
FEDERAL EMISSION CONTROL WARRANTY
Air Induction System
Intake manifold and intake air surge tank
Air Injection System
Air injection manifold
Air injection pump
Airflow control valves
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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W A R R A N T Y
FEDERAL EMISSION CONTROL WARRANTY
Catalyst System
Ignition System
Catalytic converter and protector (8/80)
Constricted fuel filler neck
Exhaust manifold
Exhaust pipe (manifold to catalyst and/or
catalyst to catalyst)
Positive Crankcase Ventilation (PCV) System
Evaporative Control System
Charcoal canister
Fuel filler cap
Fuel tank
Vapor liquid separator
Oil filler cap
PCV valve or orifice
Other Parts Used in Above Systems
Exhaust Gas Recirculation (EGR) System
Distributor and internal parts
Ignition coil and ignitor
Ignition wires
Spark plugs*
EGR gas temperature sensor
EGR valve
Associated parts
Data link connector (8/80)
Hoses, clamps, fittings, tubing and mounting
hardware
Malfunction indicator light and bulb (8/80)
Pulleys, belts and idlers
Sealing gaskets and devices
Sensors, solenoids, switches and valves
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
*Warranted until first required maintenance under terms of the California Emission Control Warranty.
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MAINTENANCE
REPLACEMENT PARTS
You are responsible for performance of the required
maintenance indicated in the Owner’s Manual and this
supplement. Lexus will not deny a warranty claim
solely because you do not have records to show that
you maintained your vehicle. However, any failure or
noncompliance caused by lack of maintenance is not
covered by this warranty.
To ensure optimum performance and maintain
the quality built into your vehicle’s emission control
systems, Lexus recommends the use of Genuine Lexus
Parts when servicing or repairing the systems.
When maintenance and repairs are paid for by you,
these services may be performed by you or by any
automotive service provider you choose. Lexus will
not deny a warranty claim solely because you used
a service provider other than a Lexus dealership for
maintenance and repairs. However, any failure or
noncompliance caused by improper maintenance or
repairs is not covered by this warranty.
Warranty coverage is not dependent upon the use of
any particular brand of replacement parts and you may
elect to use non-Genuine Lexus Parts for maintenance
and repairs. However, use of replacement parts that are
not equivalent in quality to Genuine Lexus Parts may
impair the effectiveness of the emission control systems.
W A R R A N T Y
FEDERAL EMISSION CONTROL WARRANTY
If you use replacement parts that have maintenance or
replacement schedules different from those of Genuine
Lexus Parts, you must follow the maintenance and
replacement schedules for the parts you are using.
In addition, you should ensure that such parts are
warranted by their manufacturers to be equivalent
to Genuine Lexus Parts.
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W A R R A N T Y
FEDERAL EMISSION CONTROL WARRANTY
IF YOUR VEHICLE
FAILS AN EMISSIONS TEST
IF YOU HAVE QUESTIONS
If you have questions or concerns about your vehicle’s
federal emission warranty coverage, please follow the
steps described on pages 9–10. In the case of the
Emission Performance Warranty, you may also
request information from or report complaints to:
If your vehicle fails an EPA-approved emissions
test, you may make a claim under the Emission
Performance Warranty. To do so, take your vehicle
to an authorized Lexus dealership and present a
copy of the emissions test report. Also, take your
maintenance records in case they are needed.
If your claim qualifies for coverage, the dealership will
repair your vehicle within 30 days (unless a shorter
period is required by law). If your claim is denied,
Lexus will notify you in writing of the reason within
the same period. If we fail to do so, we will repair
your vehicle free of charge. The only exceptions
allowed are when you request or agree to a delay, or
when a delay is caused by factors beyond the control
of Lexus or the dealership.
For information on how to obtain service under the
Emission Defect Warranty, see page 96, “Obtaining
Warranty Service.”
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified
Emission Control System that are registered
and operated in California or any state that
adopts California emission warranty provisions
are also covered by the California Emission
Control Warranty (see page 28). Maine,
Massachusetts and Vermont are the only other
states to which the California Emission Control
Warranty currently applies.
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DEALER CERTIFICATE
We (the dealership) want you to know that at the time your
new Lexus vehicle is being delivered:
1) On the basis of written notification furnished by Lexus,
we have knowledge that the vehicle is covered by an
EPA Certificate of Conformity.
2) We have visually inspected those emission control devices
or portions thereof that are visible without removing or
adjusting any components or systems, emissions-related
or otherwise. On the basis of this inspection, there are
no apparent deficiencies in the installation of emission
control devices by Lexus. (For purposes of this certificate,
“emission control devices” is limited to devices installed
on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use
before 1968.)
3) We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle
as set forth in Lexus’ current pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this
vehicle fails an EPA-approved emissions test within
three months or 4,000 miles (whichever comes first)
of delivery to the ultimate purchaser, and the vehicle
has been maintained and used in accordance with the
written instructions for proper maintenance and use,
Lexus will remedy the nonconformity free of charge
under the terms of the Emission Performance Warranty.
5) If vehicle was used as a company car or demonstrator,
check box and complete the following:
□ The vehicle with which this statement is delivered
was placed into service as a company car or
demonstrator prior to delivery. The Emission
Performance Warranty period commenced on
the date the vehicle was first placed into service,
which was _______________________________.
Month
Day
W A R R A N T Y
FEDERAL EMISSION CONTROL WARRANTY
Year
Note: The dealership makes no representation or warranty
that the emission control system or any part thereof is without
defect or that the system will perform properly. The Emission
Performance Warranty referred to in Paragraph 4 and
furnished with the vehicle is solely that of the manufacturer.
This statement is required by section 207 of the Clean Air Act
(42 U.S.C. 7541) and the EPA regulations issued thereunder.
________________________________________
Dealership name
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W A R R A N T Y
CALIFORNIA EMISSION CONTROL WARRANTY
YOUR WARRANTY RIGHTS AND OBLIGATIONS
MANUFACTURER’S WARRANTY COVERAGE
The California Air Resources Board (CARB) and
Lexus are pleased to explain the emission control
system warranty for your 2004 vehicle. In California,
new motor vehicles must be designed, built and
equipped to meet the state’s stringent anti-smog
standards. CARB regulations require that Lexus
must warrant the emission control system on your
vehicle for the time periods indicated on this page,
provided there has been no abuse, neglect or
improper maintenance of your vehicle.
1) For three years or 50,000 miles, whichever occurs first:
If your vehicle fails a smog-check test, all necessary
repairs and adjustments will be made by Lexus to
ensure that your vehicle passes the test. This is
your Emission Control System PERFORMANCE
WARRANTY.
If any emissions-related part on your vehicle is
defective, the part will be repaired or replaced by
Lexus. This is your SHORT-TERM Emission
Control System DEFECT WARRANTY.
Covered parts are listed on pages 23–24.
Note: Under the terms of the Basic Warranty,
Lexus provides coverage of four years or 50,000
miles, whichever occurs first. Specific components
may have longer coverage under the terms of the
Powertrain Warranty.
2) For seven years or 70,000 miles, whichever occurs
first:
If an emissions-related part listed on page 30
is defective, the part will be repaired or replaced
by Lexus. This is your LONG-TERM Emission
Control System DEFECT WARRANTY.
Your emission control system may include parts such
as the fuel injection system, ignition system, catalytic
converter and engine computer. Also included may
be hoses, belts, connectors and other emissions-related
assemblies.
Where a warrantable condition exists, Lexus will
repair your vehicle at no cost to you, including
diagnosis, parts and labor.
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OWNER’S WARRANTY RESPONSIBILITIES
WHAT IS NOT COVERED
You are responsible for performance of the required
maintenance indicated in the Owner’s Manual and
this supplement. Lexus recommends that you retain
all receipts covering maintenance on your vehicle,
but Lexus cannot deny warranty coverage solely
for the lack of receipts or your failure to ensure
the performance of all scheduled maintenance.
These warranty obligations do not apply to failures
or noncompliance caused by:
The use of replacement parts not certified in
accordance with aftermarket parts certification
regulations.
The use of replacement parts not equivalent in
quality or design to original equipment parts.
You are responsible for presenting your vehicle to a
Lexus dealership as soon as a problem exists. The
warranty repairs should be completed in a reasonable
amount of time, not to exceed 30 days.
Provisions under the “What Is Not Covered” section
of the New Vehicle Limited Warranty also apply to
this warranty.
W A R R A N T Y
CALIFORNIA EMISSION CONTROL WARRANTY
You should also be aware that Lexus may deny you
warranty coverage if your vehicle or a part has failed
due to abuse, neglect, improper maintenance or unapproved modifications.
If you have any questions regarding your warranty
rights and responsibilities, you should contact the Lexus
Customer Satisfaction Department at (800) 255-3987
or the California Air Resources Board, Mobile Source
Control Division, at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001.
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W A R R A N T Y
CALIFORNIA EMISSION CONTROL WARRANTY
PARTS LIST: LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven years
or 70,000 miles from the vehicle’s in-service date,
whichever occurs first.
Evaporative Control System
Air/Fuel Metering System
Ignition System
Knock
sensor on ES 300 and GS 430
Ignition
System
Engine control computer (engine control module)
Injector on GS 300
GS 430
300,and
GS 430
Throttle body
Knock sensor on ES 330, GS 430 and LS 430
Other Parts Used in Above Systems
Air
Air Induction
Induction System
System
Charcoal
GS 300,
GS 430 and
Charcoal canister
canister on
on ES
GS 330,
300 and
GS 430
LS
430
Fuel tank
Fuel tank
Transmission solenoid on IS 300
Intake manifold and intake air surge tank
Catalyst
Catalyst System
System
Catalytic converter (warm-up three-way catalyst)
Exhaust front pipe
Exhaust manifold
Exhaust manifold gasket on GS 430 and LS 430
Right exhaust manifold gasket on ES 300
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MAINTENANCE
REPLACEMENT PARTS
You are responsible for performance of the required
maintenance indicated in the Owner’s Manual and
this supplement. Lexus will not deny a warranty claim
solely because you do not have records to show that
you maintained your vehicle. However, any failure or
noncompliance caused by lack of maintenance is not
covered by this warranty.
To ensure optimum performance and maintain the
quality built into your vehicle’s emission control systems, Lexus recommends the use of Genuine Lexus
Parts when servicing or repairing the systems.
When maintenance and repairs are paid for by you,
these services may be performed by you or by any
automotive service provider you choose. Lexus will
not deny a warranty claim solely because you used
a service provider other than a Lexus dealership for
maintenance and repairs. However, any failure or
noncompliance caused by improper maintenance or
repairs is not covered by this warranty.
Warranty coverage is not dependent upon the use of
any particular brand of replacement parts and you
may elect to use non-Genuine Lexus Parts for maintenance and repairs. However, use of replacement parts
that are not equivalent in quality to Genuine Lexus
Parts may impair the effectiveness of the emission
control systems.
W A R R A N T Y
CALIFORNIA EMISSION CONTROL WARRANTY
If you use replacement parts that have maintenance or
replacement schedules different from those of Genuine
Lexus Parts, you must follow the maintenance and
replacement schedules for the parts you are using.
In addition, you should ensure that such parts are
warranted by their manufacturers to be equivalent
to Genuine Lexus Parts.
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W A R R A N T Y
CALIFORNIA EMISSION CONTROL WARRANTY
IF YOUR VEHICLE
FAILS A SMOG-CHECK TEST
REPAIR DELAYS
If your vehicle fails a smog-check test, you may make
a claim under the Emission Performance Warranty.
To do so, take your vehicle to an authorized Lexus
dealership and present a copy of the smog-check test
report. Also, take your maintenance records in case
they are needed.
If a Lexus dealership is unable to complete repairs on
your vehicle within 30 days, you may have the repairs
made under Lexus’ provisions for emergency warranty
repairs. See page 96 for details.
If your claim qualifies for coverage, the dealership will
repair your vehicle within 30 days (unless a shorter
period is required by law). If your claim is denied,
Lexus will notify you in writing of the reason within
the same period. If we fail to do so, we will repair
your vehicle free of charge. The only exceptions
allowed are when you request or agree to a delay, or
when a delay is caused by factors beyond the control
of Lexus or the dealership.
For information on how to obtain service under the
Emission Defect Warranty, see page 96, “Obtaining
Warranty Service.”
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IF YOU HAVE QUESTIONS
If you have questions or concerns about your vehicle’s
California emission warranty coverage, please follow
the steps described on pages 9–10. You may also
request information from or report complaints to:
California Air Resources Board
Mobile Source Control Division
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
W A R R A N T Y
CALIFORNIA EMISSION CONTROL WARRANTY
Vehicles equipped with a California Certified
Emission Control System that are registered
and operated in California or any state that
adopts California emission warranty provisions
are covered by this warranty. Maine,
Massachusetts and Vermont are the only other
states to which this warranty currently applies.
Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty
(see page 22).
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W A R R A N T Y
TIRE LIMITED WARRANTY
OBTAINING WARRANTY SERVICE
ORIGINAL EQUIPMENT TIRE MANUFACTURERS
The tires that come as original equipment on your
vehicle are warranted by their manufacturer and not
Lexus. Please refer to the tire warranty statements on
the following pages.
Bridgestone/Firestone
Michelin North America
One Bridgestone Park
Nashville, TN 37214
(800) 847-3272
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
To obtain warranty service for a tire, take the tire to
an authorized dealer of the tire manufacturer. (Refer
to your local phone directory for dealer locations.)
Your Lexus dealer may also be able to assist you in
obtaining warranty service from the manufacturer.
Goodyear Dunlop Tires
North America, Ltd.
Toyo Tire (U.S.A.)
Corporation
P.O. Box 1109
Buffalo, NY 14240
(800) 548-4714
For additional warranty information or service
assistance, contact the tire manufacturer directly.
Goodyear Tire
and Rubber Co.
6261 Katella Avenue
Suite 2B
Cypress, CA 90630
(800) 442-8696
1144 East Market Street
Akron, OH 44316
(800) 321-2136
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Yokohama Tire
Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
GENERAL INFORMATION
Eligibility
You are covered under the terms of this warranty for
any new Bridgestone/Firestone brand passenger-car,
temporary-use spare or light-truck tire bearing the
Bridgestone or Firestone name and produced after
July 3, 1994 (as indicated by the Department of
Transportation identification number) if your tire
has been used for non-commercial service only on
the vehicle on which it was originally installed.
will be replaced with an equivalent Bridgestone/
Firestone tire as described on the following pages.
What Is Not Covered
This warranty does not cover tire damage or irregular
wear due to:
Road hazards, including (without limitation)
puncture, cut, impact break, stone drill, bruise,
bulge, wheel spinning, snag, etc.
Continued use while run flat or under acute
underinflation.
Improper use or operation, including (without limitation) improper inflation pressure;
overloading; use of an improper rim; vehicle
misalignment; tire/wheel assembly imbalance or
other vehicle conditions, defects or characteristics;
worn suspension components; improper mounting
or demounting; misuse; misapplication; negligence;
tire spinning; tire chain damage; chemical contami
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
What Is Covered and How Long
If (a) before there is 2/32 inch of tread depth
remaining (i.e., tire is worn down to the top of
the built-in indicators in the tread grooves) and
(b) before six years from the date of purchase*
(or if this is not known, then six years from the
date of manufacture) any Bridgestone/Firestone tire
covered by this warranty becomes unusable for any
reason within the manufacturer’s control, such tire
*Proof of purchase required.
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W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
nation; fire or other externally generated heat;
water or other material trapped inside the tire
during mounting; tire alteration; racing or
competition; and improper insertion of sealant,
balance or filler materials.
Improper repair.
Failure to observe any of the safety and maintenance
precautions contained in this manual.
This warranty also does not cover the following:
Ride disturbance claims submitted after 1/32 inch
of treadwear.
The cost of applicable federal, state and local taxes.
Tires purchased and normally used outside the
United States and Canada.
Claims for weather/ozone cracking after four
years from the date of purchase (proof of purchase
required) or, if purchase date is not known, after
four years from the date of manufacture.
This warranty is in addition to and/or may be limited
by any other applicable written warranty you may
have received concerning special tires or situations.
Replacement Price
Radial passenger-car tires adjusted under this
warranty will be replaced free of charge during
the first 25 percent of treadwear or within the first
12 months of purchase (proof of purchase required),
whichever occurs first.
During the free replacement period, mounting and
balancing are included free of charge.
To determine replacement price after the free
replacement period, the percentage of treadwear
is multiplied by the owner-user’s regular purchase
price. Taxes, mounting, balancing and other service
charges are added to this replacement price.
In Canada, the tire will be adjusted by the dealership
(subject always to dealer discretion) at a predetermined
“adjustment price.”
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Replacement Warranty
If you receive a replacement tire under this warranty,
the tire will be covered by the warranty given for
that tire.
Where to Go for Warranty Service
To obtain service under this warranty, contact a
Bridgestone/Firestone retailer listed in the Yellow
Pages under “Tire Dealers – Retail.”
To obtain warranty service outside the United States
and Canada, see your local Bridgestone/Firestone
distributor or retailer.
Consumer Rights
This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state
and in Canada from province to province.
Conditions and Exclusions
To the extent permitted by law, Bridgestone/Firestone,
Inc., disclaims liability for any consequential damages,
loss of time, loss of vehicle use or inconvenience.
Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This warranty applies only to consumers actually
using the tire in the United States and Canada.
For warranty service outside the United States
and Canada, see your local Bridgestone/Firestone
distributor or retailer.
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Obligations under this policy may not be enlarged
or altered by anyone.
Important: In accordance with Federal Law, this
warranty has been designated as a “Limited Warranty.”
Nothing in this warranty is intended to be a representation that tire failures cannot occur. This warranty
is given in the United States by Bridgestone/Firestone,
Inc., One Bridgestone Park, Nashville, TN 37214 and
in Canada by Bridgestone/Firestone Canada, Inc.,
5770 Hurontario Street, Suite 400, Mississauga,
Ontario, Canada L5R 3G5.
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W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Owner-User’s Obligation
It is the owner-user’s obligation to operate tires
within tire load and specification limits and at cold
air pressures specified by the vehicle manufacturer
for load and speed according to individual tire size, type
and load capacity. It is also the owner-user’s obligation
to maintain proper alignment of wheels and to maintain
proper balance of tire/wheel assemblies.
In case of adjustment claim, the owner-user must
present the tire to a Bridgestone/Firestone retailer;
complete and sign the customer section of the
Bridgestone/Firestone, Inc., warranty claim form;
and pay appropriate replacement price, taxes and
service charges.
We strongly recommend that you have your
Bridgestone/Firestone retailer inspect your tires any
time you notice irregular or uneven treadwear or
every 5,000 to 7,500 miles. This service is free.
Arbitration
You and Bridgestone/Firestone North American Tire,
LLC acknowledge your and its right to litigate claims,
disputes and controversies arising out of or in connection with this warranty in court, but prefer to resolve
any such claims, disputes and controversies through
arbitration and hereby waive the right to litigate such
claims, disputes and controversies in court upon election of arbitration by either party. Therefore, you and
Bridgestone/Firestone North American Tire, LLC
agree that all claims, disputes and controversies
between you and it or against any of its agents,
employees, successors or assigns, arising out of or in
connection with this warranty or any other warranties,
express or implied, including a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall
be resolved by binding arbitration, upon election by
either party, according to the formal dispute resolution
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IMPORTANT SAFETY INFORMATION
procedures of the National Arbitration Forum, under
the Code of Procedure then in effect. All arbitrations
will be conducted as document hearings. If you
request any procedures beyond a document hearing,
you will be responsible for all fees, including filing
and administrative fees, above and beyond the fees
required for document hearings. Any award of the
arbitrator(s) may be entered as a judgment in any
court of competent jurisdiction. The arbitrators will
have no authority to award punitive or other damages
not measured by the prevailing party’s actual damages,
except as may be required by statute. Information may
be obtained and claims may be filed at any office of
the National Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
Any tire, no matter how well constructed, may fail in
use as a result of punctures, impact damage, improper
inflation, overloading or other conditions resulting
from use or misuse. Tire failure may create a risk of
property damage, serious personal injury or death. To
reduce the risk of tire failure, we strongly recommend
that you read and follow all safety information
discussed in these pages.
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Safety Warning
Serious personal injury or death may result from
a tire failure. Many tire failures are preceded by
vibration, bumps, bulges or irregular wear. If a
vibration occurs while driving your vehicle or
you notice a bump, bulge or irregular wear, have
your tires and vehicle evaluated by a qualified
service person.
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W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Tire Inflation
Always keep the vehicle manufacturer’s recommended
air pressure in all your tires, including the spare.
This is an important requirement for tire safety. Your
vehicle tire placard or owner’s manual will tell you
the recommended cold air pressure. On some vehicles,
the recommended front and rear tire pressures are
different. Your Bridgestone or Firestone retailer
will be happy to point this out to you.
Underinflation
Overinflation
Proper Inflation
Underinflation may also:
Damage the tire, leading to tire failure.
Adversely affect vehicle handling.
Reduce tire life.
Increase fuel consumption.
Safety Warning
Driving on tires with too much air can be
dangerous. The tires are more likely to be cut,
punctured or broken by sudden impact. Serious
personal injury or death could result. Consult
your vehicle’s tire placard for the recommended
inflation and your owner’s manual for other
tire information.
Safety Warning
Driving on tires with too little air pressure is
dangerous. Your tires will get overheated. This
can cause a sudden tire failure that could lead to
serious personal injury or death.
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Safety Warning
Never inflate a tire unless it is secured to the
vehicle or a tire-mounting machine. Inflating an
unsecured tire is dangerous. If it bursts, it could
be hurled into the air with explosive force resulting in serious personal injury or death.
Tips for Safe Tire Inflation
Check your tire air pressure, including your spare
tire, at least once a week and before long trips.
Be sure to use an accurate pressure gauge.
Check your air pressure when the tires are “cold.”
The tires are cold when your vehicle has been
driven less than a mile at moderate speed or
stopped for at least three hours.
If you must add air when your tires are hot, add
four pounds per square inch (psi) (28kPa) above
the recommended cold air pressure. Recheck the
inflation pressure when the tire is cold.
Never release air from a hot tire to achieve the
recommended cold tire pressure. Normal driving
causes tires to run hotter and air pressure to
increase. If you release air while your tires are
hot, you may dangerously underinflate your tires.
If your tires lose more than two pounds per square
inch (psi) (14kPa) of air pressure per month, the tire,
valve or wheel may be damaged. Consult your
Bridgestone/Firestone tire dealer for a free
inspection.
Check your spare tire. Consult your vehicle
owner’s manual for the correct inflation and use
of a temporary-use spare tire.
Use valve caps to keep valve cores clean and clear
of debris, and to help guard against air leakage.
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
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BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Tire Damage
Safety Warning
Driving your vehicle in an overloaded condition
is dangerous. Overloading causes excessive heat
to build up in your tires. This can lead to sudden
tire failure and serious personal injury or death
while the tire is overloaded or at some later date.
Safety Warning
Driving on damaged tires is dangerous. A damaged
tire can suddenly fail, causing serious personal
injury or death. Have your tires regularly inspected
by your Bridgestone/Firestone retailer for damage.
Tips for Safe Loading
Consult your vehicle tire placard and owner’s manual
for the vehicle load limits, proper tire inflation and
special trailer towing instructions that apply to your
vehicle and tires.
Never exceed the maximum load rating stamped on
the sidewall of your tire or the maximum vehicle load
rating, whichever is less. The maximum vehicle load
rating (GVWR) is found on the certification label on
the driver’s door.
Tips for Spotting Damaged Tires
After striking anything unusual in the roadway,
ask your Bridgestone/Firestone retailer to demount
the tire and inspect it for damage. A tire may not
have visible signs of damage on the tire surface.
Yet the tire may suddenly fail without warning —
a day, a week or even months later.
Inspect your tires for cuts, cracks, splits or bruises
in the tread and sidewall areas. Bumps or bulges
may indicate a separation within the tire body.
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Have your tire inspected by a qualified tire service
person. It may be necessary to have the tire removed
from the wheel for a complete inspection.
Inspect your tires for adequate tread depth. When
the tire is worn to the built-in indicators at 2/32 inch
(1.6 millimeters) or less tread groove depth, or the
tire cord or fabric is exposed, the tire is dangerously
worn and must be replaced immediately.
Inspect your tires for uneven wear. Wear on one
side of the tread or flat spots in the tread may
indicate a problem with the tire or vehicle. Consult
your Bridgestone/Firestone retailer.
Inspect your tire rims also. If you have a bent or
cracked rim, it must be replaced.
Tire Repairs
Safety Warning
Driving on an improperly repaired tire is
dangerous. An improper repair can cause further
damage to the tire. The tire may suddenly fail,
causing serious personal injury or death. To be
safe, go to your Bridgestone/Firestone retailer
for proper tire repairs.
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Safety Warning
Before having a tire repaired, tell the Bridgestone/
Firestone retailer if you have used an aerosol
fixer to inflate/seal the tire. Aerosol fixers may
contain a highly volatile gas. Always remove the
valve core outdoors away from sources of heat,
flame and sparks, and completely deflate the tire
before removing it from the rim for repair.
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BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Never repair a tire with less than 2/32 inch
(1.6 millimeters) tread remaining. At this
tread depth, the tire is worn out and must
be replaced.
Never repair a tire with a puncture larger than
1/4 inch (6.4 millimeters) in diameter. Such tires
cannot be properly repaired and must be replaced.
Repairs of all tires (radial and non-radial) must be
of the plug-and-inside-patch type unless the hole is
too small to insert a plug. Using plugs alone on any
type of tire is not a safe repair.
Never repair a tire with a puncture or other
damage outside the tread area. Such tires cannot
be properly repaired and must be replaced.
Any tire repair done without removing the tire
from the rim is improper.
Tubes, like tires, should be repaired only by a
qualified tire service person.
Never use a tube as a substitute for a proper repair.
Safety Warning
A tire’s speed rating is void if the tire is repaired,
re-treaded, damaged or abused or otherwise
altered from its original condition. Thereafter,
it should be treated as a non-speed-rated tire.
Removing and Replacing Tires on Rims
(Tire Mounting)
Safety Warning
Always stand well clear of any tire-mounting
operation. This is especially important when the
service operator inflates the tire. If the tire has
been improperly mounted, it may burst with
explosive force causing serious personal injury
or death. A new valve must be installed in the rim
each time a worn-out passenger-car tire is replaced.
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Safety Warning
Removing and replacing tires on rims can be
dangerous. Attempting to mount tires with
improper tools or procedures may result in a
tire explosion causing serious personal injury or
death. This is a job for your Bridgestone/Firestone
retailer or qualified tire service location only.
Serious personal injury or death can result from:
Failure to select the proper tire and rim. The tire
must match the width and diameter requirements
of the rim. For example, when mounting 16-inch
diameter tires, use only 16-inch diameter rims.
Failure to inspect both the tire and rim. The
rim must be free of cracks, dents, chips and rust.
The tire must be free of bead damage, cuts and
punctures.
Failure to follow proper procedures. For proper
mounting procedures, consult Care and Service of
Automobile and Light Truck Tires published by
the Rubber Manufacturer’s Association.
Exceeding the maximum bead-seating pressure.
The service person must never inflate a tire beyond
40 pounds per square inch (psi) (276kPa) to seat the
beads. Be absolutely certain beads are fully seated
before adjusting inflation pressure to the level
recommended for vehicle operation.
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Safety Warning
Never pour or spray any flammable substance
into or onto a tire or wheel for any purpose
whatsoever.
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BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Tire Mixing
Winter Tires
Safety Warning
Safety Warning
Driving your vehicle with an improper mix of
tires is dangerous. Your car’s handling characteristics may be seriously affected. You could have
an accident resulting in serious personal injury
or death. Consult your owner’s manual or
Bridgestone/Firestone retailer for the proper
tire replacement.
Winter driving presents special challenges for
vehicle mobility. Use of winter tires, studs and
chains, while improving traction performance in
snow and ice, requires special care with regard to
braking, cornering and speed. It is important to
drive with care not only on snow and ice, but on
dry and wet roads as well.
Braking and Cornering
For front-wheel-drive vehicles, vehicle control
problems can be minimized by putting winter
tires or studded tires on all four wheel positions.
Radial
Diagonal
(Bias)
Belted Bias
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Tire Speed Rating
When lower-speed-rated winter tires replace higherspeed-rated touring and high-performance all-season
radial tires, speed should be reduced accordingly.
Follow recommendations in your owner’s manual for
winter tires, studs and chains. Consult your tire dealer
for recommendations on stud usage and seasonal
restrictions.
Temporary-Use Spare Tires
Your car may be equipped with a “temporary-use”
spare tire. This tire may differ in size and construction
from the other tires on your vehicle.
Safety Warning
Placing (mounting) your temporary-use tire on
a wheel that is not specifically designed for use
with the temporary-use tire or placing another
type of tire on your temporary-use wheel can be
dangerous. Your vehicle’s handling characteristics
may be seriously affected. You could have an
accident resulting in serious personal injury or
death. Consult your owner’s manual for proper
use of your temporary-use spare tire.
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
High Speed
Safety Warning
Check inflation pressure before use. See section
entitled “Tire Inflation” on pages 40–41.
Safety Warning
Driving at high speeds is dangerous and can
cause a vehicle accident resulting in serious
personal injury or death.
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BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Regardless of the speed and handling capabilities of
your car and its tires, a loss of vehicle control can result
from exceeding the maximum speed (a) allowed by law
or (b) warranted by traffic, weather, vehicle or road
conditions. High-speed driving should be left to trained
professionals operating under controlled conditions.
When purchasing or replacing speed-rated tires,
make sure to:
Use the rankings in the following chart to compare
the speed ratings of all the tires.
Follow the vehicle manufacturer’s recommendations,
if any, concerning the use of speed-rated tires.
No tire, regardless of its design or speed rating, has
unlimited capacity for speed, and a sudden tire failure
can occur if a tire’s speed limits are exceeded.
To avoid reducing the speed capability of the vehicle,
replace a speed-rated tire only with another tire having
at least the same speed rating. Remember, it’s the “top
speed” of the “slowest” tire on the car that cannot be
exceeded without risk of tire failure.
Non-speed-rated tires are built for ordinary passenger
service and should never be used for high-speed driving.
Even speed-rated tires may not be driven at speeds
exceeding their maximum actual speed capability.
The letter symbols and corresponding design speeds
are specified on the next page.
Tire Speed Ratings
Some tires, especially “touring” or “performance”
tires, bear a letter designating the tire’s design speed
capability. This speed-rating system is intended to
allow you to compare the speed capabilities of tires.
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Speed-Rating Symbol
Speed Category1
M
Up to 81 mph (130 km/h)
Q
Up to 99 mph (160 km/h)
S
Up to 112 mph (180 km/h)
T
Up to 118 mph (190 km/h)
U
Up to 124 mph (200 km/h)
H
Up to 130 mph (210 km/h)
V (with service description)
Up to 149 mph (240 km/h)
V (no service description)
Over 130 mph (210 km/h)2
W
Up to 168 mph (270 km/h)3
Y
Up to 186 mph (299 km/h)3
Z (no service description)
Over 149 mph (240 km/h)2
1 In
laboratory tests that relate directly to highway speeds.
Reminder: Actual tire speed and performance capability
depend on factors such as inflation pressure, load, tire
condition, wear and driving conditions.
2 Although
no upper limit speed is specified here, the indicated
tires nonetheless have limited speed capability. Call (800) 356-4644
for a referral for more technical information.
3 Any
tire with a speed capability above 149 mph (240 km/h) may,
at the tire manufacturer’s option, include a “ZR” in the size
designation (example: P275/40ZR17). If a service description is
not included, the tire manufacturer must be consulted for the
maximum speed capability (example: P275/40ZR17 — speed
capability is greater than 149 mph). If a service description is
included, the speed capability is limited by the speed symbol in
the service description (example: P275/40ZR17 93W = maximum
speed 168 mph).
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
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BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
These speed ratings are based on laboratory tests
under specific, controlled conditions. While these
tests relate to performance on the road under those
conditions, remember that real-life driving is rarely
identical to any test conditions. Your tire’s actual
speed capability may be less than its rated speed, since
it is affected by factors such as inflation pressure, load,
prior alteration or damage, driving conditions, alignment, wear, vehicle condition and the duration for
which high speed is sustained.
A tire’s speed rating becomes void if the tire is repaired,
re-treaded, damaged or abused, or otherwise altered
from its original condition. Thereafter, it should be
treated as a non-speed-rated tire.
The tire’s speed rating designation appears on the tire
sidewall with the tire size. Examples:
P215/65R15 88H
P225/50VR16 91V
Tire Spinning
Safety Warning
Spinning a tire to remove a vehicle stuck in mud,
ice, snow or wet grass can be dangerous. A tire
spinning at a speedometer reading above 35 miles
per hour (55km/h) can, in a matter of seconds,
reach a speed capable of disintegrating the tire
with explosive force. Under some conditions, a
tire may spin at twice the speed shown on the
speedometer. This could cause serious personal
injury or death to a bystander or passenger, as
well as extensive vehicle damage. Never spin
tires above a speedometer reading of 35 miles
per hour (55km/h).
185/70SR13
In these examples, the “H,” “V” and “S,” respectively,
are the speed ratings (“R” indicates that each of the
tires is a radial). The “88H” and “91V” in the first two
examples are called “service descriptions.”
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Radial Tire Rotation
The purpose of tire rotation is to minimize irregular
or uneven wear caused by maintaining a tire in one
rotation direction and position over an extended
period. Rotate tires as recommended by the vehicle
manufacturer or every 5,000 to 7,500 miles. Frequently
inspect tires for signs of irregular wear and rotate if
necessary. Individual tire pressures must be checked
after rotation and adjusted to the vehicle manufacturer’s
FrontWheel
Drive
Rearand
FourWheel
Drive
FRONT
Spin-balancing a tire at speeds exceeding a
speedometer reading of 35 miles per hour
(55km/h) [70 mph (115km/h) if the tire is being
balanced off the vehicle or if your vehicle is
equipped with a limited slip differential] can
be dangerous. The tire may fail with explosive
force, causing serious personal injury or death.
Only trained personnel should spin-balance
tires. You should stand well away from the
work area when tires are spin-balanced.
recommendation for the new location on the vehicle.
Vehicle alignment should be checked if irregular
wear is evident. Use the vehicle manufacturer’s
recommended pattern for rotation or, if not provided,
use the following:
FRONT
Safety Warning
W A R R A N T Y
BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Tire Storage
Tires should be stored indoors in a cool, dry place
where water cannot collect inside the tires. The tires
should be placed away from electric generators and
motors and sources of heat such as hot pipes.
Storage surfaces should be clean and free of grease,
gasoline and other substances that can deteriorate the
rubber. Improper storage can damage your tires in
ways that may not be visible and can lead to serious
personal injury or death.
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BRIDGESTONE/FIRESTONE TIRE LIMITED WARRANTY
Tire Service/Customer Satisfaction
Normal tire maintenance and warranty service is
available at Bridgestone/Firestone retailers across the
United States and Canada. For more information,
please call the technical service department at
(800) 356-4644. In Canada, call (800) 267-1318.
Tire Registration
Registration of your tires is an important safety precaution because it enables the manufacturer to notify
you in the event of a recall. When you purchase
replacement tires at a Bridgestone/Firestone retailer,
we will register the tires for you.
Additional information about the care and service of
automobile tires is available from:
You need not register tires that come as original
equipment on a new vehicle because the vehicle
manufacturer handles that for you.
Rubber Manufacturers Association
1400 K Street NW
Washington, D.C. 20005
or
Rubber Association of Canada
89 Queensway West, Suite 308
Mississauga, Ontario, Canada L5B2V2
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GENERAL INFORMATION
What Is Warranted
Every original-equipment Dunlop passenger-car tire
that becomes unserviceable within six (6) years or
72 months of the date of manufacture for conditions
other than those listed under “What Is Not Covered”
will be replaced at a cost based on the amount of
usable treadwear (wear down to the last 2/32")
remaining.
Pro Rata
If, after the first two thirty-seconds of an inch (2/32")
of usable treadwear, the tire becomes unserviceable
for a condition covered by this warranty, your Dunlop
dealer will replace it with a comparable new Dunlop
tire at a cost calculated in the following manner:
1. Either your original buying price substantiated by
invoice or the dealer’s current selling price
times (x)
Eligibility
This warranty is extended to the first retail purchaser
for use of the vehicle.
2. The percentage (%) of usable tread worn, rounded
off to the nearest 5% increment
plus (+)
Replacement Cost
3. All applicable taxes and all charges for dealer
services such as mounting and balancing.
No Charge
A cash refund will not be extended in lieu of the above.
If, during the first two thirty-seconds of an inch
(2/32") of treadwear, the tire becomes unserviceable
for a condition covered by this warranty, it will be
replaced with a comparable new Dunlop tire. No
charge will be made for mounting, balancing or taxes.
W A R R A N T Y
DUNLOP TIRE LIMITED WARRANTY
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DUNLOP TIRE LIMITED WARRANTY
What Is Not Covered
Tires worn to the last two thirty-seconds of an
inch (2/32") of original tread depth or to exposure
of one or more treadwear indicator (TWI) bars.
At this point, the tire has delivered its original
usable tread life and there is no warranty
regardless of the tire’s age or mileage.
Tires submitted for unserviceability before
wear-out (2/32" tread depth remaining) but
more than 72 months after the week of manufacture as determined by the U.S. Department of
Transportation serial identification number.
Tires submitted for ride disturbance complaints
that are worn beyond the first two thirty-seconds
of an inch (2/32") of tread depth.
Ozone cracking or weather checking for tires
treated with dressings or incompatible cleaning
agents, or submitted more than four (4) years or
48 months after manufacture.
Tires on cars normally operated outside the
United States and Canada.
Tires used at speeds in excess of legal or posted
limits, in racing or for any other competition.
Original-equipment tires used in any applications
not recommended by the vehicle manufacturer or
used in commercial applications.
Over-the-highway tires used in off-road service.
Claims made by anyone other than the first retail
purchaser for use of the vehicle.
Tires with the U.S. Department of Transportation
serial identification number removed or rendered
illegible.
Tires improperly repaired (see “Safety and
Maintenance Information”); with section repairs;
whose sidewalls have been modified by the
addition or removal of material; or whose
tread pattern has been intentionally altered by,
for example, regrooving or siping. The serviceability of any repaired/altered tire is entirely the
responsibility of the person making the repair
or modification.
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Tires injected with sealants or dry or liquid
balancers, or for which anything other than
air has been used as the supporting medium.
Tires rendered unserviceable by road hazard-type
damage such as impact breaks, punctures, cuts
and snags.
Tires rendered unserviceable as a result of
obstruction on the vehicle, accident, theft,
vandalism, chain damage, fire, corrosives,
running while flat, improper inflation,
overloading, improper mounting or
rim fitment.
Tires rendered unserviceable by spinning, as
in mud, snow or sand; on ice; or during on-thevehicle balancing.
Tires irregularly worn or rendered unserviceable
due to vehicle suspension deficiencies, wheel
misalignment, improperly maintained inflation
and balance, or failure to rotate at recommended
intervals.
Tires submitted for mileage warranty consideration.
Owner Obligations
You are responsible for proper tire application and
care as well as lawful and prudent vehicle operation.
Maintain tire inflation and load in accordance with
vehicle owner’s manual, tire information placard and
restrictions molded on the tire sidewall. Frequently
check inflation pressure with a tire gauge and inspect
for damage or irregular wear..
W A R R A N T Y
DUNLOP TIRE LIMITED WARRANTY
For Replacement Consideration
You must present the tire to a participating
Dunlop dealer. Consult the Yellow Pages of your
phone book for locations. Should you be unable
to contact a dealer, you may call (800) 548-4714.
You must submit the tire before wear-out (wear
to the last 2/32" tread depth or to exposure of one
or more treadwear indicator bars).
Except for tires that become unserviceable during
the first two thirty-seconds of an inch (2/32") of
treadwear, you must pay the adjusted price of a
new tire. You must also, if applicable, pay the
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DUNLOP TIRE LIMITED WARRANTY
price differential involved in replacing the
adjusted tire with a more expensive tire of
different construction.
Except for tires that become unserviceable during
the first two thirty-seconds of an inch (2/32") of
treadwear, you must pay all applicable taxes and
all charges for dealer services such as mounting
and balancing.
You must present the tire for any ride disturbance
complaint within the first two thirty-seconds of an
inch (2/32") of treadwear.
You must present the tire within six (6) years of
the week of manufacture as confirmed by the
Dunlop dealer (four years for ozone cracking).
You (the tire owner) must completely fill out the
customer information (name, telephone number,
tire position and vehicle description) and sign the
Dunlop Standard Claim Form.
Legal Rights
No implied warranties, either of merchantability or
otherwise, are extended beyond the time when the
tire has delivered its original tread life as shown by
treadwear to two thirty-seconds of an inch (2/32")
groove depth remaining. Except for the express
warranties set forth in this “limited warranty,” all
other warranties, conditions, representations, promises,
guarantees, covenants or collateral agreements, express
or implied, statutory or otherwise, relating to the tire
or any services provided in relation thereto are excluded
to the extent permitted by law.
To the extent permitted by law, Dunlop shall not
be responsible for: (1) any commercial loss, (2) any
damage to or loss of property other than the tire itself,
or (3) any other type of incidental, indirect, special
or consequential damages arising from any cause
whatsoever, including negligence.
In the United States, some states do not allow
limitations on how long an implied warranty lasts,
or the exclusion of incidental, indirect, special or
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SAFETY AND MAINTENANCE INFORMATION
consequential damages, so the above limitation or
exclusion may not apply to you. This warranty gives
you specific legal rights and you may also have other
rights that vary from state to state.
In Canada, legislation in some provinces provides for
certain additional warranties or remedies other than as
stated herein, and to the extent that the same may not
be waived, the limitations and exclusions set out in the
above may not apply to you. This “limited warranty”
gives you specific legal rights, and you may also have
other rights that vary from province to province.
Modifications and Other Warranties
Different limited warranties are available for other
Dunlop passenger-car tires. Ask your dealer for
details.
No dealer, distributor or representative has authority
to make any statement, commitment, promise or
agreement binding upon Dunlop, except as stated
herein, or except for any statement made binding
upon Dunlop by any applicable law.
Tire Care
The easiest way to help ensure top mileage and
performance from your Dunlop radials is to give
them a simple but frequent inspection for proper
inflation, treadwear and the presence of any damage.
Safety warning: Serious injury may result from tire
underinflation/overloading. Follow owner’s manual
and tire placard in vehicle.
W A R R A N T Y
DUNLOP TIRE LIMITED WARRANTY
Do Maintain Proper
Inflation Pressure in Your Tires
Proper inflation pressure is necessary for optimum tire
performance, safety and fuel economy. To maintain
proper inflation pressure, frequently check tires (when
they are cool) with an accurate tire pressure gauge.
For example, it is difficult to tell just by looking at
radial tires whether they are underinflated. Furthermore, when operating a vehicle equipped with radial
tires, it is difficult to notice when a tire has gone flat or
nearly flat since the “feel” of the vehicle does not
change significantly.
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Evidence of air loss or repeated underinflation always
requires expert inspection to determine the source of
leakage and tire removal to determine repairability. To
avoid injury, never attempt to reinflate a tire that has
been run severely underinflated or may be damaged.
Progressive air loss may result from punctures, cuts,
impacts, rim cracks, curbing or partial bead unseating.
Some fitment causes for air loss are: (1) incomplete
bead seating, (2) bead tear caused by a machine tool
due to insufficient lubrication or improper adjustment,
(3) leaking valve core or rubber valve components.
These should be replaced when problems are detected
and whenever tires are replaced.
Underinflation is the most common cause of failures
in any kind of tire and may result in severe cracking,
component separation or “blowout,” with unexpected
loss of vehicle control and accident. Underinflation
increases sidewall flexing and rolling resistance resulting in heat and mechanical damage.
Always maintain inflation pressure at the level
recommended by the vehicle manufacturer as
shown on the vehicle placard or in the owner’s
manual. Higher inflation pressure increases stiffness,
which may deteriorate ride and generate unwanted
vibration. Overinflation also increases the chances
of bruise damage.
Don’t Overload Your Vehicle
Check your vehicle owner’s manual to determine
the load limits. Overloading your vehicle places stress
on your tires and other critical vehicle components.
Overloading can cause tire failure. Overloading a
vehicle can also cause poor handling and increase
fuel consumption. Never fit tires that have less load
capacity than shown on the vehicle tire placard or
original-equipment tire sidewalls.
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Don’t Spin Your Tires Excessively
Avoid excessive tire spinning when your vehicle is
stuck in snow, ice, mud or sand. Safety warning:
The centrifugal forces generated by a free-spinning
tire/wheel assembly may cause sudden tire explosion
resulting in vehicle damage and/or serious personal
injury to you or a bystander. Never exceed 35 mph/60
km/h as indicated on your speedometer. Use a gentle
backward-and-forward rocking motion to free your
vehicle for continued driving. Never stand near or
behind a tire spinning at high speed, for example,
while attempting to push a vehicle that is stuck or
when an on-the-car spin balance machine is in use.
they wear to the two thirty-seconds of an inch (2/32")
level. Many wet-weather accidents result from skidding
on bald or nearly bald tires. Excessively worn tires are
more susceptible to penetrations.
Do Check Your Tires for Wear
Always remove tires from service when they reach
two thirty-seconds of an inch (2/32") remaining tread
depth. All new tires have treadwear indicators that
appear as smooth bands in the tread grooves when
Do Check Your Tires for Damage
Frequent inspection of your tires for signs of damage
and their general condition is important for safety. If
you have any questions, have your tire dealer inspect
the tires. Impacts, penetrations, cracks, knots, bulges
Don’t Apply Sidewall Dressings/Cleaners
Dunlop sidewalls are specially compounded to resist
ozone cracking and weather checking. Use a mild
soap solution to clean sidewalls and white striping or
lettering, and rinse off with plain water. Instruct
service personnel never to apply any other materials
to enhance sidewall appearance. These may degrade
the rubber and remove inherent ozone resistance.
W A R R A N T Y
DUNLOP TIRE LIMITED WARRANTY
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DUNLOP TIRE LIMITED WARRANTY
or air loss always require tire removal and expert
inspection. Never perform a temporary repair or
use an inner tube as a substitute for a proper repair.
Only qualified persons should repair tires.
A proper tire repair:
Must be made between the tread shoulders to a
straight-through puncture of 3/16" diameter or
less that has no run-low, run-flat, cutting, cracking,
separation or other damage.
Must fill the injury. (Example: vulcanized rubber
plug or patch-plug combination.)
Must seal the inner liner. (Example: cemented
patch or patch-plug combination.)
Must be done from the inside of the tire. (This
also ensures that the damaged tire is thoroughly
inspected for secondary damage to the inner
liner and plies.)
Must conform to the repair-kit manufacturer’s
instructions. (“String” or fabric-based plugs are
not recommended.)
Must not be injected or inserted from the outside
of the mounted tire.
Must not employ a tube or sealant.
Note: Dunlop does not warrant any inspection or repair
process. The repair is entirely the responsibility of
the repairer. Do not exceed posted speed limits on
repaired tire. Speed ratings are voided if tires are
repaired.
Don’t Attempt to Mount Your Own Tires
Safety warning: Serious injury may result from
explosion of tire/rim assembly due to improper
mounting procedures. Follow tire manufacturer’s
instructions and match tire diameter to rim diameter.
Mount light-truck radials on rims approved for radial
service. Do not apply bead sealer, as this can inhibit
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bead seating. Lubricate beads and tire rim (including
tube or flap) contact surfaces. Lock assembly on
mounting machine or place in safety cage, stand
back and never exceed 40 psi to seat beads. Never use
a volatile substance or a rubber “donut” (also known
as a bead expander or “O-ring”) to aid bead seating.
Only specially trained persons should mount tires.
There are a number of serious injuries encountered
each year as a result of tire-mounting accidents.
Don’t Mix Tires of Different
Sizes and Types on the Same Axle
For optimum handling and control, Dunlop recommends fitment of four tires of the same type and size
unless otherwise specified by the vehicle manufacturer.
Follow these additional guidelines: Fit newest tires on
rear axle. If radials and non-radials must be fitted to
the same vehicle, fit radials on rear axle. If tires of
different profiles must be fitted, fit widest tires on
rear axle. Never mix radials and non-radials on the
same axle. When fitting snow tires or all-season tires
to front-wheel-drive and performance vehicles, always
fit in sets of four. Do not fit tires with differing speed
ratings. When replacing tires, always consult vehicleand rim-manufacturer requirements for safety. Use
of lift kits and some vehicle/tire combinations can
cause instability. When changing sizes, carefully
check vehicle/tire clearances.
W A R R A N T Y
DUNLOP TIRE LIMITED WARRANTY
Do Maintain Vehicle Suspension, Wheel
Alignment and Balance, and Rotate Your Tires
Lack of rotation, worn suspension parts, underinflation/
overinflation, wheel imbalance and misalignment can
cause vibration or irregular wear. Rotate tires at maximum intervals of 6,000 miles/9,654 km.
Note: Where applied, speed ratings are indicative of
high performance characteristics based on ECE 30
or ECE 54 European Indoor Wheel Testing as
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performed by Dunlop and are not valid for damaged,
altered, repaired, underinflated, overloaded, excessively
worn or re-treaded tires. Dunlop does not recommend
the use of any of its products in excess of legal speed limits.
Snow, ice and poor drainage always require special
handling care and greatly reduced speed.
Note: Re-treaded passenger-car and light-truck tires are
not warranted by Dunlop for any reason. Dunlop speed
ratings and U.S. Department of Transportation test
compliance certifications are voided for re-treaded tires.
Additional Information
For additional information, see the Consumer Tire
Guide published by the Tire Industry Safety Council,
P.O. Box 1801, Washington, D.C. 20013-1801, or write
Goodyear Dunlop Tires North America Ltd., P.O.
Box 1109, Buffalo, NY 14240-1109. You may also
call Dunlop at (800) 548-4714.
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Eligibility
You are eligible for the benefits of this limited warranty
if you are the owner or authorized agent of the owner
of new Goodyear highway auto or light-truck tires
(excluding antique and classic tires) bearing Department
of Transportation prescribed tire identification numbers,
and if your tires have been used only on the vehicle on
which they were originally installed according to the
vehicle manufacturer’s or Goodyear’s recommendations.
Coverage
Free Replacement
Any new Goodyear highway radial auto or light-truck
tire covered by this limited warranty that is removed
from service due to a material- or workmanship-related
condition (subject to the limitations on pages 64–65)
during the first 25 percent of usable treadwear or 12
months from date of purchase, whichever occurs first,
will be replaced with a comparable new Goodyear tire
at no charge. Mounting and balancing are included.
Prorated Adjustment
A tire not eligible for no-charge replacement that is
removed from service due to a material- or workmanship-related condition (subject to the limitations on
pages 64–65) will be replaced with a comparable new
Goodyear tire on a pro rata basis. Replacement price
will be calculated by multiplying Goodyear’s predetermined price for adjustment or the current advertised
price for the tire at the adjustment location, whichever
is lower, by the percentage of original usable tread that
has been worn off at the time of adjustment. You pay
for mounting, balancing and the full federal excise tax
applicable to the replacement tire.
W A R R A N T Y
GOODYEAR TIRE LIMITED WARRANTY
Example: If your disabled tire had 8/32nds of an
inch of original usable tread and is worn to 4/32nds
of an inch of usable tread, you have used 50 percent
of the original usable tread. You must therefore pay
50 percent of the predetermined price for adjustment
or 50 percent of the advertised price for the replacement
tire, whichever is lower, plus the full federal excise tax
applicable to the replacement tire. If the price of
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the replacement tire is $80.00 and federal excise
tax is $2.00, the cost to you would be $42.00.
The predetermined price for adjustment, available
at all Goodyear retailers, represents the regular
retail selling price of the replacement tire at the
time of adjustment.
This warranty ends when a tire has delivered its
full original tread life (i.e., when treadwear indicators
become visible), regardless of tire age or mileage.
Definition of Comparable Tire
A comparable new Goodyear tire may be either
the same line of tire or, if the disabled tire is out of
production, the same basic construction and quality
with different sidewall or tread configuration.
FrontWheel
Drive
Limitations
This limited warranty is applicable only in the United
States and Canada.
If you accept a higher-priced tire as a replacement,
you are responsible for the difference in price.
Any replacement tire provided under this warranty
will be covered by the Goodyear warranty in effect
at the time of replacement.
No representative or retailer has authority to make
any representation, promise or agreement on behalf
of Goodyear, except as stated herein.
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Rearand
FourWheel
Drive
FRONT
Maintenance
See your vehicle owner’s manual for tire inflation and
maintenance recommendations. Wheel alignment
should be checked at the first sign of uneven tire wear.
If your owner’s manual does not recommend a rotation
pattern, below are recommended tire rotation patterns
for radial tires used on passenger cars and light trucks.
Use the pattern that applies to your vehicle.
FRONT
W A R R A N T Y
GOODYEAR TIRE LIMITED WARRANTY
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Goodyear does not warrant or give credit in any
adjustment transaction for any kind of material
added to a tire (e.g., tire fillers, sealants and balancing
substances) after the tire leaves a Goodyear factory,
nor will it adjust any tire that has failed as a result
of adding such material. In addition, this limited
warranty does not cover the following:
Irregular wear and/or damage due to road hazards
(including punctures, cuts, snags, impact breaks,
etc.), wreck, collision, fire, improper inflation,
overloading, high-speed spin-up, misapplication,
misuse, negligence, racing, chain damage, improper
mounting or demounting, improper maintenance,
improper rotation or mechanical condition of
vehicle.
Ride disturbance that occurs after the first
25 percent of usable treadwear or that is caused
by damaged wheels or any vehicle condition.
Temporary spare tires used on vehicles used for
racing or on passenger cars used for special
applications, such as police pursuit service.
Any tire that, after leaving a Goodyear factory,
has been intentionally altered to change its
appearance (e.g., white inlay on a black tire).
Tires with weather cracking that were purchased
more than four years prior to presentation for
adjustment or, if purchase date cannot be verified,
manufactured more than four years prior to
presentation for adjustment.
Loss of time, inconvenience, loss of vehicle use or
consequential damages.
W A R R A N T Y
GOODYEAR TIRE LIMITED WARRANTY
Goodyear disclaims any liability for incidental or
consequential damages to the extent permitted by
law. Some jurisdictions do not permit the exclusion
or limitation of incidental or consequential damages,
so this limitation or exclusion may not apply to you.
Any tire, no matter how well constructed, may fail
in service or otherwise become unserviceable due to
conditions beyond the control of the manufacturer.
This warranty is not intended as a representation
that a tire failure cannot occur.
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W A R R A N T Y
GOODYEAR TIRE LIMITED WARRANTY
Owner’s Obligations
You must present the tire to be adjusted to an
authorized Goodyear retailer. (Please consult your
telephone directory or call 800/GOODYEAR for
locations.) Replaced tires become the property
of Goodyear Tire and Rubber Company.
Safety Warning
Serious injury may result from:
Tire failure due to underinflation/overloading.
Follow the specifications in your owner’s
manual or on the tire placard in your vehicle.
Explosion of tire/rim assembly due to
improper mounting. Only specially trained
persons should mount tires. Radial tires must
be mounted on approved rims.
You must pay for taxes and any additional services
you order at the time of adjustment.
You must submit your claim on a Goodyear claim
form (available from a Goodyear retailer). The form
must be filled out completely and signed by you, the
owner of the tire presented for adjustment, or your
authorized agent.
Caution Regarding Tire Spinning
Legal Rights
This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state
and in Canada from province to province.
On slippery surfaces such as snow, mud and ice,
do not spin tires at a speedometer reading above
35 miles per hour/55 kilometers per hour.
Personal injury and property damage, including
tire disintegration and axle failure, may result
from excessive tire spinning.
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GENERAL INFORMATION
As the original purchaser of a Michelin passenger-car
or light-truck tire, all the benefits and conditions
described in this limited warranty apply to you.
To ensure your understanding of and compliance
with the terms and conditions of this warranty,
please read it in its entirety. It is essential that you
also read and understand the safety and maintenance
recommendations beginning on page 70.
Date of purchase is verified by new-vehicle registration
certificate or tire sales invoice. If date of purchase
cannot be verified, coverage will be based on date
of tire manufacture.
What Is Not Covered
This warranty does not cover tires that become
unserviceable due to:
Road hazard injury (e.g., cuts, snags, bruises,
impact damage and punctures), whether
repairable or not.
Incorrect mounting, tire/wheel imbalance or
improper repair.
Flat spotting and other problems caused by
improper storage.
Underinflation, overinflation, improper
maintenance, racing or abuse.
Vehicle mechanical problems such as wheel
misalignment.
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
What Is Covered and How Long
When used in normal service on the vehicle on
which they were originally fitted in accordance with
the safety and maintenance recommendations herein,
Michelin passenger-car and light-truck tires are
covered by this warranty against defects in materials
and workmanship for the life of the original usable
tread or six years from the date of purchase, whichever
occurs first. At that time, all warranties, express
or implied, are terminated. The usable tread is the
original tread down to the level of the treadwear
indicators, i.e., 2/32nds of an inch (1.6 mm) of tread.
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MICHELIN TIRE LIMITED WARRANTY
Accident, fire, chemical corrosion, alteration
or vandalism.
Ozone cracking or weather cracking.
Replacement Charges
A tire that becomes unserviceable due to a condition
covered by this warranty within 12 months of the date
of purchase and when 2/32nds of an inch (1.6 mm)
or less of the original tread is worn (or 25 percent or
less, whichever is most beneficial to the user) will be
replaced with a comparable new Michelin tire free
of charge. Mounting and balancing are included.
The cost of applicable taxes and any other services
is payable by the user.
After 12 months from the date of purchase or when
more than 2/32nds of an inch of original tread has
been worn (or more than 25 percent, whichever is
most beneficial to the user), the user must pay the cost
of a comparable new Michelin replacement tire on a
pro rata basis. This cost is determined by multiplying
the percentage of the original usable tread worn by
the current selling price of the replacement tire at
the adjustment location or the price on the current
Michelin Base Price List, whichever is lower.* This
list is based on predetermined prices intended to fairly
represent the actual selling price of Michelin tires. The
cost of applicable taxes, mounting, balancing and any
other services is payable by the user.
Making a Claim
To make a claim under the terms of this warranty,
present the tire to a participating Michelin retailer.
To locate a participating retailer, check the Yellow
Pages under “Tire Dealers – Retail.”
The vehicle on which the tire was used should be
available to the Michelin retailer for inspection.
*In Canada, pro rata replacement cost is calculated by multiplying
the percentage of original usable tread worn by the current Michelin
suggested retail price.
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If you require further assistance, please call
(800) 847-3435 or write Michelin North America,
Attention: Consumer Relations Department,
P.O. Box 19001, Greenville, SC 29602.
promise or agreement that in any way varies the
terms of this warranty.
Conditions and Exclusions
Unless limited by state law, this warranty does not
provide compensation for loss of time, loss of vehicle
use, inconvenience or consequential damages.
Consumer Rights
This warranty gives you specific legal rights, and
you may also have other rights that vary from state
to state and in Canada from province to province.
This warranty applies only in the United States
and Canada.
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
Tires presented for claim remain the property of the
consumer. Michelin accepts no responsibility for loss
of or damage to tires in the custody or control of a
Michelin retailer for the purpose of inspection
for warranty adjustment. In the event of a disputed
claim, the consumer must make the tire available
for further inspection.
No Michelin representative, employee or retailer
has the authority to make or imply any representation,
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W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
SAFETY AND MAINTENANCE INFORMATION
When in mud, sand, snow, ice or other slippery
conditions, do not spin wheels excessively. With
automatic transmission vehicles, accelerating the motor
excessively under such conditions can cause one of the
drive tires to spin beyond its speed capacity. Accelerating
the engine to spin a wheel when attempting to balance
a drive tire/wheel assembly can also cause a tire to spin
beyond its speed capacity.
Read your vehicle owner’s manual, the information
on the sidewall of your tires and your vehicle’s
tire information placard for essential safety and
maintenance information.
Safety Warning
Disregarding any of the safety precautions in
this booklet may result in tire failure or explosion causing serious personal injury or death.
Tire Spinning
Do not spin tires at a speedometer reading above
35 miles per hour (55 km/h). Excessive speed in a
free-running, unloaded tire can cause the tire to explode
from centrifugal force. The energy released by such an
explosion is sufficient to cause serious physical injury
or death. Never allow anyone to stand near or behind
a spinning tire.
Tire Inflation
Driving on a tire that does not have the correct
inflation pressure is dangerous. An underinflated
tire builds up excessive heat that may result in
sudden tire destruction. If tires are supplied as
original equipment, refer to the tire placard on
your vehicle (check vehicle and/or vehicle owner’s
manual for placard location) for the recommended
operating pressures. For replacement tires, the correct
inflation pressure should be provided by your tire
dealer. If it is not, refer to the vehicle tire placard.
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Always maintain minimum recommended inflation
pressures. Never exceed the maximum pressure rating
indicated on a tire’s sidewall.
Use an accurate tire gauge to check pressure. Never
allow children to inflate or deflate tires.
Failure to maintain correct inflation pressures may
result in improper vehicle handling, rapid and
irregular tire wear, sudden tire destruction, loss of
vehicle control and serious personal injury. Therefore,
inflation pressures should be checked at least once a
month and always prior to long-distance trips. This
applies to all tires — including sealant types, which
are as susceptible to losing air pressure as any other
type if not properly maintained.
Pressures should be checked when tires are cold;
in other words, before they have been driven on.
Driving, even for a short distance, causes tires to
heat up and air pressure to increase.
Checking Pressure When Tires Are Hot
When tires have been driven for more than three
minutes or one mile, pressures will increase by
approximately 4 psi. Therefore, when adjusting
tire pressures under these conditions, add 4 psi
to the recommended cold-inflation pressure.
For example:
Gauge reading of hot tire:
32 psi
Recommended cold-inflation pressure:
30 psi
Add 4 psi to recommended
cold-inflation pressure:
34 psi
Air pressure to add to hot tire:
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
2 psi
Check cold-inflation pressures as soon as possible, at
least by the next day. Bleeding air from hot tires may
result in underinflation.
High Speed
Correct inflation pressure is especially important
when driving at high speed. However, even when tires
have correct inflation pressure, road hazards are more
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difficult to avoid and have a greater chance of causing
tire damage when a vehicle is driven at high speed.
Moreover, driving at high speed reduces the reaction
time available to avoid accidents and bring a vehicle
to a safe stop.
Speed-Rating Symbol
MPH
M
N
P
Q
R
S
T
H
V1
W
Y
If you see any damage to a tire or wheel after driving
at high speed, replace with a spare and see a Michelin
tire retailer at once.
Exceeding the maximum speed shown at right for
each type of Michelin tire will cause the tire to build
up excessive heat, which can cause damage that could
result in sudden tire destruction and rapid air loss.
This could lead to a loss of vehicle control.
In any case, you should not exceed reasonable speed
as indicated by driving conditions and legal limits.
130
140
150
160
170
180
190
210
240
270
300
ZR2
ZR2
V (or VR) rated tires have a speed capability greater than
149 mph (240 km/h). Consult Michelin for maximum speed
rating if your vehicle’s capability exceeds this speed.
2Z
(or ZR) rated tires are designed for use on cars with maximum
speed capability greater than 149 mph (240 km/h). W and Y
speed ratings are sub-categories of Z. Consult Michelin for
maximum speed capability.
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81
87
93
99
106
112
118
130
149
168
186
KM/H
1 Some
Speed Ratings
Speed symbols are shown on the sidewall of
some Michelin tires. The following table shows
the maximum speed corresponding to each symbol.
Y o u r
Maximum Speed
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Although a tire may be speed-rated, Michelin does not
endorse the operation of any vehicle in an unsafe or
unlawful manner. Speed ratings are based on laboratory
tests that relate to performance on the road, but do not
apply if tires are underinflated, overloaded, worn out,
damaged, altered, improperly repaired or re-treaded.
Furthermore, tire speed ratings do not mean that a
vehicle can be safely driven at the maximum speed for
which its tires are rated, particularly under adverse
road and weather conditions or if the vehicle has
unusual characteristics.
Michelin passenger-car highway tires that do not
have a speed symbol on the sidewall have a maximum
speed of 105 miles per hour. Light-truck highway tires
that do not have a speed symbol on the sidewall have
a maximum speed of 87 miles per hour.
Important: To maintain the speed capability of a
vehicle, replacement tires must have speed ratings
equal to or higher than the original tires’ speed ratings
(as indicated on the vehicle tire placard or in the vehicle
owner’s manual). If replacement tires have lower
speed ratings, the speed capability of the vehicle will
be reduced to the maximum speed capability of the
lowest-rated replacement tire.
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
Remember: High-speed driving can be dangerous
and may damage your tires. When driving at high
speed, correct inflation pressure is especially
important.
The speed ratings and other ratings of re-treaded
tires are assigned by the re-treader and supersede
Michelin’s original ratings.
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W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
Inspecting Your Tires
Whenever you see damage to one of your tires or
wheels, replace with a spare and see a Michelin
retailer at once.
and slowly and, before driving again at normal speeds,
examine your tires for unusual wear patterns and
damage such as cuts, bulges, penetrations, etc.
When inspecting your tires, including the spare, check
air pressure. If a tire has lost pressure of two pounds
or more, look for signs of penetration, valve leakage
or wheel damage that may account for the air loss.
Michelin tires contain wear bars in the grooves of
the tread that appear when only 2/32nds of an inch
(1.6 mm) of tread is remaining. When the wear bars
appear, your tires must be replaced. Tires worn
beyond this stage are dangerous.
Wear Bars
Always look for bulges, cracks, cuts, penetrations and
abnormal tire wear — particularly on the edges of the
tread — that may be caused by misalignment or
underinflation. If any such damage is found, the tire
must be inspected by a Michelin retailer at once. Use
of a damaged tire could result in tire destruction.
All tires wear out faster when subjected to high speeds,
hard cornering, rapid starts, sudden stops, off-road
use or frequent driving on roads that are in poor
condition. Roads with holes, rocks or other objects
can damage tires and cause misalignment of your
vehicle. When you drive on such roads, drive carefully
Vehicle Load
The maximum load rating of your tires is marked
on the sidewall. Do not exceed this rating. To ensure
that your tires are not overloaded, follow the loading
instructions of the vehicle manufacturer. Tires loaded
beyond their maximum allowable load for a particular
application will build up excessive heat that may result
in sudden tire destruction.
Do not exceed the gross axle weight rating for any
axle on your vehicle.
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Towing
If you anticipate towing a trailer, see a Michelin retailer
for advice about tire size and pressure. Tire size and
pressure will depend upon the type and size of trailer
and hitch used, but in no case should the maximum
cold inflation pressure or tire load rating be exceeded.
Check your vehicle tire placard and owner’s manual
for further recommendations about towing.
Wheel Alignment and Balancing
At least once a month, check your tires for wear.
If they are wearing unevenly (such as the inside
shoulder wearing faster than the rest of the tread),
or if you detect excessive vibration, your wheels may
be out of alignment or balance. These conditions
not only shorten the life of your tires, they adversely
affect the handling characteristics of your vehicle,
which could be dangerous. If you detect irregular
wear or vibration, have wheel alignment and balance
checked immediately.
Tire Mixing
Michelin tires are radial tires. For best performance,
it is recommended that the same size and type of tire
be used on all four wheels. In certain tires, ply material
and construction may vary as indicated on the sidewall.
All Michelin tires of the same size and tread design
are fully compatible.
Before mixing tires of different types on a vehicle in
any configuration, check the vehicle owner’s manual
for the manufacturer’s recommendations. It is also
important to check the owner’s manual before mixing
or matching tires on four-wheel-drive vehicles, as this
may require special precautions.
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
Tire Rotation
To obtain optimum performance from your tires, it
may be necessary to rotate them. Refer to your vehicle
owner’s manual for instructions on tire rotation.
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Some tires have arrows on the sidewall showing the
direction in which the tire should turn. When rotating
this type of tire, care must be taken to maintain the
proper turning direction.
become unserviceable due to alterations such as truing,
whitewall inlays and the addition of balancing or
sealant liquids are not covered by this warranty.
If you do not have an owner’s manual for your vehicle,
Michelin recommends inspecting your tires every
6,000 to 8,000 miles and rotating tires at the first sign
of uneven wear. This recommendation applies to both
front-wheel-drive and rear-wheel-drive vehicles.
Repairs
If one of your tires has sustained a puncture, have
the tire inspected immediately by a Michelin retailer.
Note: Tires that meet the Rubber Manufacturers
Association definition of mud and snow tires are
marked M/S, M+S or M&S. This designation is molded
into the tire’s sidewall. Tires without this designation
are not recommended for mud or snow driving.
Tire Alterations
Do not alter your tires in any way. Alterations may
prevent proper tire performance, which could lead
to tire damage that results in an accident. Tires that
Punctures that do not exceed 1/4 inch (6 mm) in
diameter can be repaired if no more than one radial
cable per casing ply is damaged. For tires with a speed
rating below H, punctures in the sidewall of 1/8 inch
or less can also be repaired. Do not make sidewall
repairs in any tire with a speed rating of H, V, W, Y
or Z. Tire punctures consistent with these guidelines
can be repaired by following the recommended repair
procedures of Michelin or the Rubber Manufacturers
Association. If tire damage exceeds these guidelines,
the tire must be replaced.
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On-the-wheel repairs or plug-only repairs should not
be made. They may cause further tire damage because
the repair may not be air-tight and/or the plug may fail.
Storage
Tires should be stored in a cool, dry place indoors
so there is no danger of water collecting inside them.
When tube-type tires are mounted with water trapped
between the tire and the tube, liquid may pass through
the inner liner and into the casing plies. This can
result in sudden tire failure. Most problems of this
nature are caused by improper storage that permits
water to enter the casing between the tire and tube
prior to mounting.
Tires contain waxes and emollients to protect
their outer surfaces from ozone cracking and
weather cracking. As the tire rolls and flexes,
the waxes and emollients continually migrate to
the surface, replenishing this protection throughout
the normal use of the tire. When tires sit outdoors
unused for a month or more, their surfaces become
dry and more susceptible to ozone cracking and
weather cracking. That’s why tires should always be
stored in a cool, dry place away from sources of heat
such as hot-water pipes and electric generators. Also,
make sure that the surfaces on which tires are stored
are free of grease, gasoline and other substances that
could deteriorate rubber. Failure to store tires in
accordance with these instructions could result in
premature aging of the tires and sudden tire failure.
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
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Mounting
Tire mounting can be dangerous and must be done
by professionally trained persons using the proper
tools and procedures as specified by the Rubber
Manufacturers Association.
Tires should be mounted on wheels of correct size and
type that are in good, clean condition. Bent, chipped
or rusted wheels may cause tire damage. The inside of
the tire must be free from foreign material. Have your
tire retailer check the wheels before mounting new
tires. Mismatched tires and rims can explode during
mounting. Also, mismatched tires and rims can result
in tire failure on the road. If a tire is mounted on the
wrong-sized rim, do not remount it on the proper rim;
scrap it. It may be damaged internally because it is
dangerously stretched, and could fail on the highway.
Old valves may leak. When new tubeless tires are
mounted, have new valves of the correct type installed.
Tubeless tires must be mounted only on wheels
designed for tubeless tires, i.e., wheels that have
safety humps or ledges. Make sure all valves have
suitable valve caps. Valve caps are the primary seal
against air loss.
Tires and wheels that are not balanced may cause
steering difficulties, a bumpy ride and irregular tire
wear. It is recommended that you have your tires
and wheels balanced.
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For Assistance
Any time you see damage to your tires or wheels,
immediately contact a Michelin retailer. To locate
a Michelin retailer, check the Yellow Pages under
“Tire Dealers – Retail.” If you need further
assistance, contact:
Remember, to avoid damage to your tires and
possible accident:
In the United States:
(800) TIRE HELP (800/847-3435)
or
Michelin North America
Attention: Consumer Relations Department
P.O. Box 19001
Greenville, SC 29602
In Canada:
(800) 461-8473
In Quebec: (800) 565-7638
or
Michelin North America (Canada) Ltd.
Les Tours Triomphe
2540 Boulevard Daniel-Johnson
Laval, Quebec H7T 2T9
Check the pressure of your tires (including
the spare) at least once a month and before
long trips, and always when tires are cold.
Do not underinflate or overinflate your tires.
Do not overload your tires.
Drive at moderate speed and observe legal
speed limits.
Avoid driving over potholes, obstacles, curbs
and edges of pavement.
Avoid excessive tire spinning.
If you see any damage to a tire, replace with
a spare and see a Michelin retailer at once.
If you have any questions, contact a Michelin
retailer.
W A R R A N T Y
MICHELIN TIRE LIMITED WARRANTY
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W A R R A N T Y
TOYO TIRE LIMITED WARRANTY
Who Is the Warrantor
In the United States, the warrantor of the Toyo tires
on this vehicle is Toyo Tire (U.S.A.) Corporation, 6261
Katella Avenue, Suite 2B, Cypress, California 90630.
In Canada, the warrantor of the Toyo tires on this
vehicle is Toyo Tire Canada, Inc., 1645 Cliveden
Avenue, Delta, British Columbia V3M 6V5.
Eligibility
You are covered under the terms of this limited warranty if you are the owner of new Toyo passenger-car
tires bearing Department of Transportation prescribed
tire identification numbers, and if your tires have been
used only in normal highway service on the vehicle on
which they were originally installed and operated in
accordance with the maintenance recommendations
and safety warnings in this manual.
What Is Covered and How Long
Toyo passenger-car tires are warranted for adjustable
conditions other than those listed under “What Is Not
Covered” until the original usable tread is worn down
to the tread wear indicators (2/32" tread remaining) or
for 72 months from the date of manufacture, whichever comes first. The Department of Transportation
serial number on the sidewall of the tire will be used
to determine the date of manufacture. Presence of a
manufacturing anomaly is not required to qualify for
adjustment.
If a tire becomes unserviceable due to an adjustable
condition, it will be replaced with a comparable new
Toyo tire either free of charge or an a pro-rata basis
as described under “Replacement Charges.” The
adjustable condition must be verified by an authorized
agent for Toyo Tire.
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What Is Not Covered
Dealer service charges for routine or required tire
maintenance such as alignment, rotation and balancing are not covered by this warranty. In addition, this
warranty does not cover:
Mileage wear.
Damage caused by road hazards such as cuts,
snags, bruises, impacts and punctures, whether
such damage is repairable or not.
Damage caused by improper use of tire chains.
Rapid or irregular tread wear caused by vehicle
misalignment or the failure to rotate tires at
recommended intervals.
Damage resulting from improper repair materials
or procedures.
Damage resulting from incorrect wheel size,
failure to balance the tires or incorrect mounting
or dismounting of the tires.
Damage or uneven tread wear caused by incorrect
inflation, overloading, fire, theft, wreck, collision,
willful damage or abuse.
Damage resulting from mechanical defects to
components such as brakes, shocks and rims.
Damage, corrosion or rubber deterioration caused
by the use of oil-based chemicals, water-based
sealers, balancing substances or flammable gases.
Claims for ride disturbance or vibration submitted
more than 12 months after purchase or when
more than 25 percent of original usable tread is
worn.
Minor surface blemishes caused by weathering
or normal wear-and-tear that do not affect the
serviceability of the tire.
Tires that have been run to destruction while flat.
Tires used in commercial service.
Claims for weather/ozone cracking after five years.
W A R R A N T Y
TOYO TIRE LIMITED WARRANTY
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TOYO TIRE LIMITED WARRANTY
Claims submitted more than six years after the
date the tire was manufactured.
Tires on vehicles normally operated outside the
United States and Canada.
Claims made by anyone other than the original
retail purchaser of the vehicle.
Tires with the Department of Transportation
identification number removed or rendered
illegible.
Claims for which a tire is not available for Toyo’s
inspection.
Tires for which mileage and tire-rotation records
are not available or verifiable.
Tires worn beyond the tread wear indicators (less
than 2/32" tread remaining).
Tires used on unpaved surfaces, for off-the-road
service or in any application not recommended by
the vehicle or tire manufacturer.
Replacement Charges
If a tire must be removed from service due to a condition covered by this warranty within 12 months of purchase or when less than 25 percent of original usable
tread is worn (whichever occurs first), the tire will be
replaced with a new Toyo tire free of charge. Mounting
and balancing are included. Service charges and any
applicable taxes must be paid by the consumer.
If a tire must be removed from service due to a condition covered by this warranty after 12 months of purchase or when more than 25 percent of original usable
tread is worn, the customer must pay for the cost of a
replacement tire based on the amount of tread used.
This cost is calculated by multiplying the current dealer selling price of the tire by the percentage of original
usable tread worn. Service charges and any applicable
taxes must be paid by the consumer.
Note: Adjustments for ride disturbance or vibration
are covered only within 12 months of purchase or
when less than 25 percent of original usable tread is
worn, whichever occurs first.
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Consumer Obligations
The consumer is responsible for proper tire care and
maintenance, as follows:
Rotate tires every 7,500 miles, or sooner if inspection reveals irregular or erratic tread wear. Keep a
record of all tire rotations.
Maintain the Lexus-recommended air pressure in
the tires.
Maintain proper vehicle alignment in accordance
with Lexus specifications.
Do not exceed the load capacity of the tires.
Do not exceed the maximum speed capability of
the tires.
Making a Claim
In the United States
If you need to make a claim under the terms of this
warranty, please do the following:
Call (800) 442-8696 for the location of your nearest
authorized Toyo tire dealer.
Present your tire(s) to the dealer.
Complete and sign the Toyo standard claim form
provided by the dealer and leave the tire(s) with
the dealer for warranty processing.
W A R R A N T Y
TOYO TIRE LIMITED WARRANTY
In Canada
Please contact one of the Toyo locations listed on the
next page for warranty assistance.
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TOYO TIRE LIMITED WARRANTY
Vancouver
1645 Cliveden Avenue
Delta, British Columbia V3M 6V5
Phone: (604) 540-1331 or (800) 663-0063
Fax: (604) 540-8610 or (800) 883-8696
expressly limited to the duration of this warranty. All
obligations or liabilities for incidental or consequential
damages (such as inconvenience, loss of time, loss of
use of vehicle, and towing or road-service charges) are
hereby excluded. Some states do not allow limitations
on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not
apply to you.
Toronto
1100 Courtney Park Drive East #5
Mississauga, Ontario L5T 1L7
Phone: (905) 670-2148 or (800) 668-5429
Fax: (905) 670-7204 or (800) 668-2396
No Toyo employee, representative or dealer has
the authority to make or imply any representation,
promise or agreement that in any way varies the terms
of this warranty.
Montreal
59 Hymus Boulevard
Pointe-Claire, Quebec H9R 1E2
Phone: (514) 695-9764 or (800) 363-0199
Fax: (514) 695-9320 or (800) 663-0982
This warranty gives you specific legal rights. You may
also have other rights that vary from state to state and
in Canada from province to province.
Exclusions and Limitations
This warranty is limited to the 50 United States, the
District of Columbia and Canada.
Important: In accordance with Federal Law, this
warranty has been designated a “limited warranty.”
Nothing in this warranty is intended to be a representation that tire failures cannot occur.
All implied warranties, including warranty of merchantability or fitness for a particular purpose, are
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Important Safety Information
Any tire, no matter how well constructed, can fail
as a result of punctures, impact damage, improper
inflation or other conditions resulting from use. Tire
failures may create a risk of property damage and
personal injury. To reduce the risk of tire failure, we
strongly recommend following the tire safety instructions found in your vehicle owner’s manual.
Safety Warning
Serious injury may result from:
Tire failure due to underinflation, vehicle
overloading or driving in excess of legal
speeds. Follow the specifications in your
owner’s manual or on the tire placard in
your vehicle.
Explosion of tire/rim assembly due to
improper mounting. Only specially trained
persons should mount tires.
W A R R A N T Y
TOYO TIRE LIMITED WARRANTY
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W A R R A N T Y
YOKOHAMA TIRE LIMITED WARRANTY
GENERAL INFORMATION
This limited warranty (“warranty”) is a promise of
replacement under certain specified conditions. This
policy applies to original-equipment tires used in
normal highway service displaying warrantable conditions and does not require the existence of a manufacturing defect to qualify for an adjustment. This is not
a warranty that your tire will not wear out, fail or
become unserviceable if neglected or mistreated.
Eligibility
This warranty applies to every Yokohama passenger
car, light truck and temporary spare tire bearing the
Yokohama brand name and complete Department of
Transportation serial identification number. Eligible
tires must be used on the vehicle on which they were
originally equipped in conformance with the vehicle
manufacturer’s recommendations.
What Is Covered and How Long
Tires that become unserviceable for reasons other than
those listed under “What Is Not Covered” are covered
for replacement as follows:
Passenger Car and Light Truck Tires
(Other Than Temporary Spare)
If a tire becomes unserviceable during the first 25
percent of original usable tread depth or within 12
months of date of vehicle purchase (whichever is more
beneficial to the customer), it will be replaced with a
comparable new Yokohama tire free of charge.
During this period, tires will be mounted and balanced without charge. Other service charges such as
tire rotation and alignment and any applicable taxes
are payable by the customer.
If a tire is beyond the above specified period of free
replacement, the customer must pay for the cost of a
new comparable Yokohama tire on a prorated basis.
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The dealer shall determine this cost by multiplying the
percentage of usable tread worn by the current retail
selling price of the tire at the time of replacement.
Charges for mounting and balancing and any other
service charges or applicable taxes are payable by the
customer.
The tire is covered by this warranty for the life of the
original usable tread (down to the tread wear indicators
molded at 2/32 inch or 1.6 mm) or for 48 months from
the date of vehicle purchase, whichever comes first.
Temporary Spare Tires
If a temporary spare tire becomes unserviceable when
the original tread is worn not more than 1/32 inch or
0.8 mm, and the tire has been used only in temporary
highway service for the vehicle on which it was originally equipped, the tire will be replaced with a new
Yokohama temporary spare tire free of charge. There
will be no charge for mounting and balancing. Any
other service charges or applicable taxes are payable
by the customer.
Temporary spare tires worn greater than 1/32 inch
or 0.9 mm but less than 2/32 inch or 1.6 mm will be
replaced, and the customer will be charged 50 percent
of the current retail selling price of the tire. Charges for
mounting and balancing and any other service charges
or applicable taxes are payable by the customer.
What Is Not Covered
This warranty does not cover the following:
Damage caused by obstacles or debris on the highway, such as cuts, punctures (whether repairable
or not), snags, bruises, tears and impact breaks.
Improper repairs or repairs that have failed.
Underinflation, overinflation or other abuses.
Tire/wheel imbalance or incorrect mounting of
the tires.
Mechanical irregularities in the vehicle such as
wheel misalignment or worn or faulty parts.
Accident, corrosion, vandalism, fire or damage
caused by nature.
W A R R A N T Y
YOKOHAMA TIRE LIMITED WARRANTY
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YOKOHAMA TIRE LIMITED WARRANTY
warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Tires used on vehicles in racing or special
application.
Non-speed-rated temporary spare tires used over
50 mph (80 km/h).
Tires worn out, i.e., with 2/32 inch (1.6 mm) or
less of tread remaining.
Tires that have been retreaded.
Tires transferred from the vehicle on which they
were originally equipped.
Yokohama’s Obligations
Replacements qualifying under this warranty will be
made by an authorized Yokohama retail tire dealer.
Listings for participating dealers may be found in the
yellow pages of your telephone book.
Customer’s Obligations
The customer must present the claim tire together
with the vehicle on which it was used to an authorized
Yokohama retail tire dealer. Tires replaced under
the terms of this warranty become the property of
Yokohama Tire Corporation.
Limitations and Exclusions
All implied warranties, including any warranty of
merchantability or fitness for a particular purpose,
are expressly limited to the duration of this written
warranty.
All obligations or liabilities for loss of time, inconvenience, loss of vehicle use or any other incidental or
consequential damages are hereby excluded. Some
states do not allow limitations on how long an implied
If a tire is replaced under the terms of this warranty
after the free replacement period, the customer must
pay the adjusted price of the new tire as described
under “What Is Covered and How Long” plus any
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IMPORTANT SAFETY INFORMATION
applicable taxes. The customer is responsible for the
cost of dealer services such as mounting, balancing,
tire rotation and alignment unless these costs are
specifically covered by the applicable warranty.
To obtain a free replacement tire under this warranty,
the customer must show proof of vehicle purchase
date by presenting either the new-vehicle invoice or
license registration.
Legal Rights
This warranty gives you specific legal rights. You may
also have other rights that vary from state to state.
All tires require maintenance regardless of how well
they are constructed. Operational damages such as
punctures, impact damage, cuts and incorrect inflation
may cause tire failure and subsequent personal injury
and/or property damage. The operation and maintenance practices described here will reduce the chance
of tire problems.
W A R R A N T Y
YOKOHAMA TIRE LIMITED WARRANTY
Tire Inspection
Visually inspect your tires frequently for any abnormal
conditions resulting from operation such as scrapes,
bulges, cuts, nails and uneven wear. Inspection must
be made immediately after severe braking or any
known or suspected contact with an object in the road,
pothole or road irregularity. Refer abnormal conditions to a reputable tire service center for repair or
replacement. Never drive on a tire if such conditions
appear.
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YOKOHAMA TIRE LIMITED WARRANTY
Tire Load
Never exceed the maximum vehicle load limit listed
on the vehicle specification plate. Be aware of the loadcarrying limits molded into the tire’s sidewall and do
not exceed those limits. Maximum load can only be
carried at the maximum cold-inflation pressure indicated on the tire’s sidewall.
Speed Limits
Regardless of the speed capability of your tires, never
exceed lawful speeds or speeds dictated by driving
conditions.
Road Hazards
Objects in the road that threaten a tire should be safely
avoided. These objects are potholes, glass, metal,
rocks, wood debris and the like. If contact with such
an object is unavoidable, have your tires thoroughly
inspected as soon as possible.
Air Pressure
Maintenance of proper air pressure is critical to tire
life. Air pressure must be checked no less than once a
month and before any extended driving. Pressure
should be checked when tires are cold (before operation, cool to the touch) using a tire gauge. Maintain air
pressure per the vehicle manufacturer’s recommendations as noted on the vehicle tire placard or in the
Owner’s Manual. Do not reduce pressure when a tire
is hot, and do not inflate a cold tire to a pressure
higher than the limit molded on the tire’s sidewall.
Remember to also check air pressure in the spare tire.
Tread Wear
Tires must be replaced when the depth of the tread
reaches 2/32 inch (1.6 mm). Yokohama tires are manufactured with tread wear indicators molded into the
tire grooves. As tires approach 2/32 inch (1.6 mm) of
wear, the tread gauge becomes thinner and more vulnerable to the effects of road hazards. Visual tire
inspection therefore becomes more crucial as the
tires wear out.
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Hard Braking
Tires must be inspected after any hard braking or after
tires have slid on the pavement. These circumstances
can cause a flat spot in a tread section of the tire.
Tire Spinning
If your vehicle becomes stuck, do not allow tires to
spin at speeds greater than 35 mph. Do not stand
behind a spinning tire while attempting to push a
vehicle. Speed and force can cause a tire to disintegrate
and explode and may cause property damage and personal injury.
Tire Rotation
Because front and rear tires perform differently,
Yokohama recommends rotating tires regularly to
extend tread life and ensure even wear. Follow the tire
rotation instructions indicated in your Owner’s Manual
and in the “Maintenance Information” section of this
booklet.
Safety Warning
Serious injury may result from:
Tire failure due to underinflation, overinflation or overloading. Follow the specifications in your Owner’s Manual or on the
vehicle tire placard.
Explosion of the tire/rim assembly due to
improper mounting. Only specially trained
persons should mount tires.
W A R R A N T Y
YOKOHAMA TIRE LIMITED WARRANTY
Safety Warning
It is dangerous to install a tire of one rim-diameter on a rim of a different rim-diameter. Always
replace a tire on a rim with another tire of
exactly the same rim-diameter designation and
suffix letters. For example, a 16-inch tire goes
with a 16-inch rim. Never mount a 16-inch tire
on a 16.5-inch rim.
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W A R R A N T Y
YOKOHAMA TIRE LIMITED WARRANTY
SAFETY INFORMATION:
TEMPORARY SPARE TIRE
Any tire, no matter how well constructed, may fail
due to improper use or maintenance. Tire failure
creates a risk of property damage and serious or fatal
injury. For your safety, please follow the instructions
below concerning your high-pressure temporary
spare tire.
Do not use the tire continually as a regular tire.
It is designed for temporary use only.
Avoid driving over obstacles such as potholes,
glass and metal that may damage the tire through
impact or cutting.
Do not exceed a speed of 50 mph (80 km/h) when
using a non-speed-rated temporary spare.
A tread life of up to 3,000 miles (4,800 km) can be
expected depending on road conditions and your
driving habits. To conserve tread life, return the
spare to the trunk as soon as the standard tire can
be repaired or replaced.
Do not use snow chains on the tire. This could
cause damage to your vehicle.
When the tread wear indicator appears, replace
the tire with a tire of the same type.
Check the tire’s cold-inflation pressure monthly
and maintain at 60 psi (4.2 kg/cm2), even when
the tire is not in use.
Do not use the tire with any other rim. Do not
install standard tires, wheel covers or trim rings
on the tire’s rim.
The Yokohama high-pressure spare tire was specially designed for your car. Do not use it on any
other vehicle.
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CONTACTING YOKOHAMA
In the United States
If you require assistance directly from Yokohama,
please contact:
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
www.yokohamatire.com
W A R R A N T Y
YOKOHAMA TIRE LIMITED WARRANTY
In Canada
If you require assistance directly from Yokohama,
please contact:
Yokohama Tire Canada
2445 Canoe Avenue
Coquitlam, BC V3K 6A9
(800) 661-4033
(800) 663-8464 (Western Canada)
(800) 387-4924 (Ontario)
(800) 361-9444 (Eastern Canada)
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O P E R AT I O N
AND
MAINTENANCE
GENERAL INFORMATION
WHERE TO GO FOR MAINTENANCE
You are responsible for ensuring that your Lexus
is operated and maintained according to the instructions in the Owner’s Manual and the “Maintenance
Information” section of this supplement.
You may have maintenance performed on your vehicle
by any qualified person or facility. However, Lexus
recommends having maintenance performed by an
authorized Lexus dealership.
You should keep detailed records of vehicle maintenance, since under some circumstances they may be
required for warranty coverage. These records should
include date of service, mileage at time of service and a
description of service performed and/or parts installed.
For your convenience, maintenance logs are included
in the “Maintenance Information” section of this
supplement. If you sell your vehicle, you should
give your maintenance records to the new owner.
Lexus dealership technicians are specially trained
to maintain and repair Lexus vehicles. They stay
current on the latest service information through
Lexus technical bulletins, service publications and
training courses. Many are also certified through
the Lexus Commitment to Perfection Certification
Program, which requires specialized, state-of-the-art
training as well as rigorous exams through both Lexus
and the National Institute for Automotive Service
Excellence.
Lexus will not deny a warranty claim solely because
you do not have records to show that you maintained
your vehicle. However, damage or failures caused
by lack of proper maintenance are not covered
under warranty.
You can be confident you’re getting the best possible
service for your vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership will always
use Genuine Lexus Parts designed specifically for
your vehicle.
94
Y o u r
R e s p o n s i b i l i t i e s
AND
MAINTENANCE
REPLACEMENT PARTS
Warranty coverage is not dependent upon the use of
any particular brand of replacement parts. However,
Lexus recommends using only Genuine Lexus Parts
when you need to replace a part on your vehicle.
Like all Lexus products, Genuine Lexus Parts are
built to the highest standards of quality, durability
and performance. They are also designed to fit
your vehicle’s exact specifications.
W A R R A N T Y
O P E R AT I O N
Your Lexus dealership maintains an extensive inventory
of Genuine Lexus Parts to meet your vehicle service
needs. And because it is linked electronically to Lexus
Parts Distribution Centers, the dealership has quick
access to any parts it may not have in stock.
Genuine Lexus Parts are covered by their own warranty
(see your dealer for details) or the remainder of any
applicable New Vehicle Limited Warranty, whichever
is longer. Non-Genuine Lexus Parts, or any damage
or failures resulting from their use, are not covered
by any Lexus warranty.
95
Y o u r
R e s p o n s i b i l i t i e s
W A R R A N T Y
OBTAINING WARRANTY SERVICE
BY GEOGRAPHIC REGION
EMERGENCY REPAIRS
In the United States, U.S. Territories and Canada
To obtain warranty service in the United States,
U.S. territories or Canada, take your vehicle to an
authorized Lexus dealership. If your vehicle cannot
be driven, contact your nearest Lexus dealership for
towing assistance. You do not have to pay for towing
to the nearest Lexus dealership if your vehicle is
inoperable due to failure of a warranted part.
If your vehicle is inoperable or unsafe to drive and
there is no Lexus dealership reasonably available to
make repairs, you may perform the repairs yourself
or have them performed by another automotive
service provider. Lexus will reimburse you for
any of the repairs that are covered by warranty.
To receive reimbursement, present to an authorized
Lexus dealership your paid repair invoices and any
parts that were removed from the vehicle. You will be
reimbursed for warranted parts at the manufacturer’s
suggested retail price and warranted labor at a
geographically appropriate hourly rate multiplied
by Lexus’ recommended time allowance for the repair.
Outside the United States, U.S. Territories
and Canada
If you are using your vehicle outside the United States,
U.S. territories and Canada and need warranty service,
contact a local Lexus dealership. Please note, however,
that your vehicle may not be repaired free of charge
because the local Lexus distributor may have no
obligation to provide warranty service for your
vehicle, and/or your vehicle may not comply with
local regulatory or environmental requirements.
If your vehicle requires emergency repair, Lexus
assumes no liability for subsequent failures caused
by improper repairs or the use of non-Genuine Lexus
Parts unless you have the vehicle properly repaired
in a timely manner. To ensure that warranty coverage
remains intact, have your vehicle inspected by an
authorized Lexus dealership as soon as possible after
an emergency repair.
96
Y o u r
R e s p o n s i b i l i t i e s
OF
SCHEDULED MAINTENANCE
Regular maintenance is essential to obtaining the
highest level of performance, safety and reliability
from your Lexus. It can also enhance your vehicle’s
resale value. This section of the Owner’s Manual
Supplement is designed to help you make sure your
vehicle receives proper and timely maintenance. It
includes factory-recommended maintenance guidelines as well as logs in which to document your
vehicle’s maintenance history.
In addition to scheduled maintenance, your Lexus
requires ongoing general maintenance such as fluid
checks and visual inspections. These procedures are
described in the “Maintenance” section of the Owner’s
Manual.
M A I N T E N A N C E
THE IMPORTANCE
With proper maintenance and care, your vehicle will
last longer and deliver more dependable, economical
performance. Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and peace of
mind from your Lexus for many years to come.
97
I n t r o d u c t i o n
M A I N T E N A N C E
MAINTENANCE
AND
LEXUS WARRANTY COVERAGE
Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your
warranty coverage remains intact. You should keep
detailed records of vehicle maintenance, including
date of service, mileage at time of service and a
description of service and/or parts installation performed. The maintenance logs in this booklet are a
good place to record this information. If you sell your
vehicle, be sure to give your maintenance records to
the new owner.
Lexus will not deny a warranty claim solely because
you do not have records to show that you maintained
your vehicle. However, damage or failures caused by
lack of proper maintenance are not covered under
warranty.
Maintenance and repair services may be performed by
you or by any automotive service provider you choose.
Lexus will not deny a warranty claim solely because
you used a service provider other than a Lexus dealership for maintenance and repairs. However, damage
98
I n t r o d u c t i o n
or failures caused by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more frequent maintenance intervals or more maintenance services than
those listed in the scheduled maintenance log. These
additional services are not required to maintain your
warranty coverage. Ask your dealer for an explanation
of any recommended maintenance not included in the
scheduled maintenance log.
For a complete description of Lexus warranty
coverages, see pages 16–33 of this booklet.
To ensure that your vehicle receives first-quality service and factory-authorized parts, Lexus recommends
having maintenance performed by an authorized
Lexus dealership.
You can be confident you’re getting the best possible
service for your vehicle when you take it to a Lexus
dealership. Don’t trust your investment to anything
less than a team of Lexus specialists.
Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles. They stay current
on the latest service information through Lexus
technical bulletins, service publications and training
courses. Many are also certified through the Lexus
Commitment to Perfection Certification Program,
which requires specialized, state-of-the-art training
as well as rigorous exams through both Lexus and the
National Institute for Automotive Service Excellence.
M A I N T E N A N C E
LEXUS DEALERSHIP SERVICE
Additionally, when you have your vehicle serviced at a
Lexus dealership, your service information is recorded
in the Lexus National Service History database. This
is the first database of its kind in the automotive
industry. It can be accessed by any Lexus dealership in
the U.S. — a great convenience if you relocate or need
to have your vehicle serviced while traveling.
99
I n t r o d u c t i o n
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
Following the Charts
The scheduled maintenance log identifies the maintenance required at each mileage interval and corresponding time interval based on mileage of approximately 833 miles per month. If you drive more than
833 miles per month, you should obtain maintenance
at the indicated mileage interval rather than the indicated time interval.
Free Scheduled Maintenance Services
The first two scheduled maintenance services for your
Lexus are provided at no charge. The first service is at
30 days and includes a body/chassis inspection, a check
for fluid leaks and a vehicle road test. The second
service is at 5,000 miles or 6 months, whichever occurs
first. This service includes a change of the engine oil and
oil filter, rotation of the tires and a vehicle road-test.
To obtain your complimentary scheduled maintenance
services, call an authorized Lexus dealership to make
an appointment, or take your vehicle to the dealership.
The dealership will verify performance of the services
in the boxes at the right.
100
M a i n t e n a n c e
L o g s
30-Day Check
Dealer Service Verification
Date: __________________________________________________
Mileage: _______________________________________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
5,000-Mile/6-Month Service
Dealer Service Verification
Date: __________________________________________________
Mileage: _______________________________________________
101
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
5,000 Miles or 6 Months
10,000 Miles or 12 Months
❏ Replace engine oil and oil filter1
❏ Replace engine oil and oil filter1
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Visually inspect brake pads/discs
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
102
M a i n t e n a n c e
L o g s
15,000 Miles or 18 Months
❏ Replace engine oil and oil filter1
❏ Inspect engine air filter3
❏ Inspect nuts and bolts on chassis3
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body (see page 122)
____Brake lines and hoses
____Differential oil (IS 300, GS 300,
____GS 430, LS 430)
____Drive shaft boots
___Engine coolant4
___Exhaust pipes and mountings
___Rack and pinion assembly
___Steering linkage and boots
Dealer Service Verification
Date: _____________________
Mileage: _________________
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Required only if vehicle is operated primarily on dirt roads.
4
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
103
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
20,000 Miles or 24 Months
25,000 Miles or 30 Months
❏ Replace engine oil and oil filter1
❏ Replace engine oil and oil filter1
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Road-test vehicle
❏ Inspect the following:2
❏ Inspect the
following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
104
M a i n t e n a n c e
L o g s
30,000 Miles or 36 Months
❏ Replace engine oil and oil filter1
❏ Inspect nuts and bolts on chassis3
❏ Measure brake pad thickness and rotor runout
❏ Replace air conditioner filter
❏ Replace brake fluid
❏ Replace engine air filter
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Required only if vehicle is operated primarily on dirt roads.
4
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body (see page 123)
____Brake lines and hoses
____Differential oil
____Drive shaft boots
____Engine coolant4
____Exhaust pipes and mountings
____Fuel lines and connections, fuel
tank band and fuel tank vapor
vent system hoses
____Fuel tank cap gasket
____Manual transmission oil (IS 300)
____Rack and pinion assembly
____Steering linkage and boots
____Transmission fluid
Dealer Service Verification
Date: _____________________
Mileage: _________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
105
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
35,000 Miles or 42 Months
40,000 Miles or 48 Months
❏ Replace engine oil and oil filter1
❏ Replace engine oil and oil filter1
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Visually inspect brake pads/discs
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
106
M a i n t e n a n c e
L o g s
45,000 Miles or 54 Months
❏ Replace engine oil and oil filter1
❏ Inspect engine air filter3
❏ Inspect nuts and bolts on chassis3
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body (see page 124)
____Brake lines and hoses
____Differential oil (IS 300, GS 300,
____GS 430, LS 430)
____Drive shaft boots
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Required only if vehicle is operated primarily on dirt roads.
4
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
___Engine coolant4
___Exhaust pipes and mountings
___Rack and pinion assembly
___Steering linkage and boots
Dealer Service Verification
Date: _____________________
Mileage: _________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
107
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
50,000 Miles or 60 Months
❏ Replace engine oil and oil
55,000 Miles or 66 Months
filter1
❏ Replace engine oil and oil filter1
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Rotate tires (all models except IS 300 Sportcross)
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Road-test vehicle
❏ Inspect the following:2
❏ Inspect the
following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
108
M a i n t e n a n c e
L o g s
60,000 Miles or 72 Months
❏ Replace engine oil and oil filter1
❏ Inspect nuts and bolts on chassis3
❏ Measure brake pad thickness and rotor runout ❏ Replace air conditioner filter
❏ Replace brake fluid
❏ Replace differential oil (ES 3304,
IS 3005)
❏ Replace engine air filter
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
❏ Replace spark plugs (GS 300, IS 300)6
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Required only if vehicle is operated primarily on dirt roads.
4
Required only if vehicle is operated primarily while towing.
5
If equipped with limited-slip differential.
6
Required under the terms of the Emission Control
Warranty.
7
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
❏ Replace transmission fluid (ES 330, LS 430)4
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body (see page 125)
____Brake lines and hoses
____Differential oil
____Drive belts
____Drive shaft boots
____Engine coolant7
____Engine valve clearance
____Exhaust pipes and mountings
____Fuel lines and connections, fuel
____tank band and fuel tank vapor
vent system hoses
____
____Fuel tank cap gasket
____Manual transmission oil (IS 300)
____Rack and pinion assembly
____Steering linkage and boots
____Transmission fluid
Dealer Service Verification
Date: _____________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
Mileage: _________________
109
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
65,000 Miles or 78 Months
❏ Replace engine oil and oil
70,000 Miles or 84 Months
❏ Replace engine oil and oil filter1
filter1
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Visually inspect brake pads/discs
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Visually inspect brake pads/discs
❏ Inspect the
❏ Road-test vehicle
following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
110
M a i n t e n a n c e
L o g s
75,000 Miles or 90 Months
❏ Replace engine oil and oil filter1
❏ Inspect engine air filter3
❏ Inspect nuts and bolts on chassis3
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body (see page 126)
____Brake lines and hoses
____Differential oil (IS 300, GS 300,
____GS 430, LS 430)
____Drive belts
___Drive shaft boots
___Engine coolant4
___Exhaust pipes and mountings
___Rack and pinion assembly
___Steering linkage and boots
Dealer Service Verification
Date: _____________________
Mileage: _________________
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Required only if vehicle is operated primarily on dirt roads.
4
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
111
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
80,000 Miles or 96 Months
❏ Replace engine oil and oil
85,000 Miles or 102 Months
filter1
❏ Replace engine oil and oil filter1
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Rotate tires (all models except IS 300 Sportcross)
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Road-test vehicle
❏ Inspect the following:2
❏ Inspect the
following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
112
M a i n t e n a n c e
L o g s
90,000 Miles or 108 Months
❏ Replace engine oil and oil filter1
❏ Inspect nuts and bolts on chassis3
❏ Measure brake pad thickness and rotor runout
❏ Replace air conditioner filter
❏ Replace brake fluid
❏ Replace engine air filter
❏ Replace timing belt
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Required only if vehicle is operated primarily on dirt roads.
4
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body (see page 127)
____Brake lines and hoses
____Differential oil
____Drive belts
____Drive shaft boots
____Engine coolant4
____Exhaust pipes and mountings
____Fuel lines and connections, fuel
____tank band and fuel tank vapor
vent system hoses
____
____Fuel tank cap gasket
____Manual transmission oil (IS 300)
____Rack and pinion assembly
____Steering linkage and boots
____Transmission fluid
Dealer Service Verification
Date: _____________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
Mileage: _________________
113
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
95,000 Miles or 114 Months
❏ Replace engine oil and oil
100,000 Miles or 120 Months
❏ Replace engine oil and oil filter1
filter1
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Replace engine coolant3
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Visually inspect brake pads/discs
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Visually inspect brake pads/discs
❏ Inspect the
❏ Road-test vehicle
following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
114
M a i n t e n a n c e
L o g s
105,000 Miles or 126 Months
❏ Replace engine oil and oil filter1
❏ Inspect engine air filter4
❏ Inspect nuts and bolts on chassis4
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body
____Brake lines and hoses
____Differential oil (IS 300, GS 300,
____GS 430, LS 430)
____Drive belts
___Drive shaft boots
___Exhaust pipes and mountings
___Rack and pinion assembly
___Steering linkage and boots
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
4
Required only if vehicle is operated primarily on dirt roads.
Dealer Service Verification
Date: _____________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
Mileage: _________________
115
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
110,000 Miles or 132 Months
❏ Replace engine oil and oil
115,000 Miles or 138 Months
filter1
❏ Replace engine oil and oil filter1
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Inspect engine coolant3
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Road-test vehicle
❏ Inspect the following:2
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
116
M a i n t e n a n c e
L o g s
120,000 Miles or 144 Months
❏ Replace engine oil and oil filter1
❏ Inspect nuts and bolts on chassis4
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
4
Required only if vehicle is operated primarily on dirt roads.
5
Required only if vehicle is operated primarily while towing.
6
If equipped with limited-slip differential.
7
Required under the terms of the Emission Control
Warranty.
❏ Measure brake pad thickness and rotor runout ❏ Replace air conditioner filter
❏ Replace brake fluid
❏ Replace engine air filter
❏ Replace differential oil (ES 3305,
IS 3006)
❏ Replace spark plugs7
❏ Replace transmission fluid (ES 330, LS 430)5
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body
____Brake lines and hoses
____Differential oil
____Drive belts
____Drive shaft boots
____Engine valve clearance
____Exhaust pipes and mountings
____Fuel lines and connections, fuel
tank band and fuel tank vapor
____
vent system hoses
____
____Fuel tank cap gasket
____Manual transmission oil (IS 300)
____Rack and pinion assembly
____Steering linkage and boots
____Transmission fluid
Dealer Service Verification
Date: _____________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
Mileage: _________________
117
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
125,000 Miles or 150 Months
❏ Replace engine oil and oil
130,000 Miles or 156 Months
❏ Replace engine oil and oil filter1
filter1
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Inspect engine coolant3
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Visually inspect brake pads/discs
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
❏ Road-test vehicle
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Inspect the
❏ Visually inspect brake pads/discs
following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
❏ Road-test vehicle
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
118
M a i n t e n a n c e
L o g s
135,000 Miles or 162 Months
❏ Replace engine oil and oil filter1
❏ Inspect engine air filter4
❏ Inspect nuts and bolts on chassis4
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body
____Brake lines and hoses
____Differential oil (IS 300, GS 300,
____GS 430, LS 430)
____Drive belts
___Drive shaft boots
___Exhaust pipes and mountings
___Rack and pinion assembly
___Steering linkage and boots
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
4
Required only if vehicle is operated primarily on dirt roads.
Dealer Service Verification
Date: _____________________
Mileage: _________________
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
119
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
140,000 Miles or 168 Months
❏ Replace engine oil and oil
145,000 Miles or 174 Months
filter1
❏ Replace engine oil and oil filter1
❏ Replace air conditioner filter (ES 330, GS 300, GS 430, LS 430)
❏ Inspect engine coolant3
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)2
430)2
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Visually inspect brake pads/discs
❏ Visually inspect brake pads/discs
❏ Road-test vehicle
❏ Road-test vehicle
❏ Inspect the following:2
❏ Inspect the following:2
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
____Ball joints and dust covers
____Drive shaft boots
____Engine air filter
____Nuts and bolts on chassis
____Steering linkage and boots
Dealer Service Verification
Dealer Service Verification
Date: _____________________
Date: _____________________
Mileage: _________________
Mileage: _________________
120
M a i n t e n a n c e
L o g s
150,000 Miles or 180 Months
❏ Replace engine oil and oil filter1
❏ Inspect nuts and bolts on chassis4
❏ Measure brake pad thickness and rotor runout
❏ Replace air conditioner filter
❏ Replace brake fluid
❏ Replace engine air filter
❏ Replace engine coolant3
❏ Re-torque drive shaft flange bolts (IS 300, GS 300, GS 430)
1
Reset the oil replacement reminder (“MAINT REQD”)
light after replacing engine oil, if vehicle is equipped
with this light.
2
Required only if vehicle is operated primarily in desert,
on dirt roads or while towing.
3
Replace only with Genuine Toyota Super Long-Life Coolant
or similar high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic acid
technology (i.e., a combination of low phosphates and
organic acids).
4
Required only if vehicle is operated primarily on dirt roads.
❏ Rotate tires (all models except IS 300 Sportcross)
❏ Road-test vehicle
❏ Inspect the following:
____Ball joints and dust covers
____Body
____Brake lines and hoses
____Differential oil
____Drive belts
____Drive shaft boots
____Exhaust pipes and mountings
____Fuel lines and connections, fuel
____ tank band and fuel tank vapor
vent system hoses
____
____Fuel tank cap gasket
____Manual transmission oil (IS 300)
____Rack and pinion assembly
____Steering linkage and boots
____Transmission fluid
M A I N T E N A N C E
SCHEDULED MAINTENANCE LOG
Dealer Service Verification
Date: _____________________
Mileage: _________________
121
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
BODY INSPECTION LOG
15,000 Miles or 18 Months
Dealer Service Verification
Date: ____________________________________________________
Mileage: _________________________________________________
Technician: Indicate where attention is needed by marking “x” in
appropriate spots on diagram.
122
M a i n t e n a n c e
L o g s
30,000 Miles or 36 Months
Dealer Service Verification
Date: ____________________________________________________
Mileage: _________________________________________________
M A I N T E N A N C E
BODY INSPECTION LOG
Technician: Indicate where attention is needed by marking “x” in
appropriate spots on diagram.
123
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
BODY INSPECTION LOG
45,000 Miles or 54 Months
Dealer Service Verification
Date: ____________________________________________________
Mileage: _________________________________________________
Technician: Indicate where attention is needed by marking “x” in
appropriate spots on diagram.
124
M a i n t e n a n c e
L o g s
60,000 Miles or 72 Months
Dealer Service Verification
Date: ____________________________________________________
Mileage: _________________________________________________
M A I N T E N A N C E
BODY INSPECTION LOG
Technician: Indicate where attention is needed by marking “x” in
appropriate spots on diagram.
125
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
BODY INSPECTION LOG
75,000 Miles or 90 Months
Dealer Service Verification
Date: ____________________________________________________
Mileage: _________________________________________________
Technician: Indicate where attention is needed by marking “x” in
appropriate spots on diagram.
126
M a i n t e n a n c e
L o g s
90,000 Miles or 108 Months
Dealer Service Verification
Date: ____________________________________________________
Mileage: _________________________________________________
M A I N T E N A N C E
BODY INSPECTION LOG
Technician: Indicate where attention is needed by marking “x” in
appropriate spots on diagram.
127
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
E X P L A N AT I O N
OF
MAINTENANCE ITEMS
The following descriptions are provided to give you a
better understanding of the maintenance services that
should be performed on your vehicle. The scheduled
maintenance log indicates at which mileage/time
intervals each service should be performed. Please note
that many maintenance services should be performed
only by a qualified technician.
For further information on maintenance
services that you can perform yourself, see the
“Service Procedures and Specifications” section
of your Owner’s Manual.
Air Conditioner Filter
Replace as directed at the maintenance interval you
choose. Refer to your Owner’s Manual for service details.
Ball Joints and Dust Covers
Check the suspension and steering linkage ball joints
for looseness and damage. Check all dust covers for
deterioration and damage. A qualified technician
should perform these inspections.
Body Inspection
Visually check for corrosion, scratches and other
damage. Check outer body panels, inner panels of the
hood and doors, and underneath the vehicle. Apply
touch-up paint to any chips and scratches or have
them repaired by a qualified technician.
Brake Fluid
Replace using fluid type specified in your Owner’s
Manual. A qualified technician should perform this
operation.
128
M a i n t e n a n c e
L o g s
OF
MAINTENANCE ITEMS
Brake Lines and Hoses
Differential Oil
Visually inspect for proper installation. Check for
chafing, cracks, deterioration and signs of leakage.
Replace any deteriorated or damaged parts. A qualified technician should perform these operations.
Check for correct oil level and inspect each differential
component for signs of leakage. If you discover any
leakage, have it repaired by a qualified technician
immediately.
Brake Linings/Drums and Brake Pads/Discs
Drive Belts
Check the parking brake linings (shoes) and drums
for scoring, burning, fluid leakage, broken parts and
excessive wear. Check brake pads for excessive wear
and brake discs for runout, excessive wear and fluid
leakage. A qualified technician should perform these
inspections.
Inspect for cracks, excessive wear and oiliness. Check
the belt tension and adjust if necessary. Replace the
belts if they are damaged.
Charcoal Canister
Check for internal damage and clogging. If necessary,
clean with compressed air or replace. A qualified technician should perform these operations.
Drive Shaft Boots
Check the drive shaft boots and clamps for cracks,
deterioration and damage. Replace any damaged
parts and, if necessary, repack the grease. Re-torque
the drive shaft flange bolts at the indicated intervals.
A qualified technician should perform these operations.
M A I N T E N A N C E
E X P L A N AT I O N
Engine Air Filter
Check for damage, excessive wear and oiliness.
Replace if necessary.
129
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
E X P L A N AT I O N
OF
MAINTENANCE ITEMS
Engine Coolant
Exhaust Pipes and Mountings
Drain and flush the cooling system and refill with
Genuine Toyota Super Long-Life Coolant or similar
high-quality non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life hybrid organic
acid technology (i.e., a combination of low phosphates
and organic acids). A qualified technician should perform this operation.
Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration and damage. Start the
engine and listen carefully for any exhaust gas leakage.
Tighten connections or replace parts as necessary.
Engine Oil and Oil Filter
Replace the oil filter and drain and refill the engine oil
at specified intervals. For recommended oil grade and
viscosity, refer to your Owner’s Manual.
Engine Valve Clearance
Inspect for excessive lifter noise and engine vibration
and adjust if necessary. A qualified technician should
perform this operation.
130
M a i n t e n a n c e
L o g s
Fuel Lines and Connections, Fuel Tank Band and
Fuel Tank Vapor Vent System Hoses
Visually inspect for corrosion, damage, cracks and
loose or leaking connections. Tighten connections or
replace parts as necessary.
Fuel Tank Cap Gasket
Visually inspect for cracks, deterioration and damage
and replace if necessary.
Nuts and Bolts on Chassis
Re-tighten the seat mounting bolts and front/rear
suspension member retaining bolts to specified torque.
Rack and Pinion Assembly
Inspect the rack and pinion assembly or steering gear
box for signs of leakage. If you discover any leakage,
have it repaired immediately by a qualified technician.
Road Test
While driving the vehicle, check for proper operation
of engine, transmission, brakes and steering. Also
check for abnormal noise or vibration from any part
of the vehicle.
Spark Plugs
Install new plugs of the same type as originally
equipped. A qualified technician should perform this
operation.
Steering Linkage and Boots
OF
MAINTENANCE ITEMS
cracks and damage. Replace any damaged parts. A
qualified technician should perform these operations.
Timing Belt
Replace every 90,000 miles or 108 months. A qualified
technician should perform this operation.
Tire Rotation
Tires should be rotated according to the instructions
in your Owner’s Manual. When rotating tires, check
for damage and uneven wear.
Transmission Fluid
Check for correct fluid level and inspect each
transmission component for signs of leakage. If you
discover any leakage, have it repaired by a qualified
technician immediately.
M A I N T E N A N C E
E X P L A N AT I O N
With the vehicle stopped, check for excessive freeplay
in the steering wheel. Inspect the linkage for bending
and damage and the dust boots for deterioration,
131
M a i n t e n a n c e
L o g s
M A I N T E N A N C E
V E H I C L E I D E N T I F I C AT I O N
Model _________________________________________________
Body style _____________________________________________
In-service date __________________________________________
Mileage at delivery _____________________________________
Selling dealership _______________________________________
Selling dealership phone number _________________________
Key number ____________________________________________
Vehicle identification number _________________________________________________________________________________________
132
M a i n t e n a n c e
L o g s
Owner Information Change Form
Check one:
If your name or
address has changed
or if you purchased
your Lexus as a
used vehicle, please
complete and mail
one of the attached
cards, even if your
warranty coverage
has expired. This
will enable Lexus
to contact you with
important product
or safety updates
concerning your
vehicle. If there is no
longer a card attached,
please call the Lexus
Customer Satisfaction
Department at
(800) 255-3987.
❏
❏
❏
❏
Same owner, name and/or address changed
Same owner, additional driver who should receive product/safety updates
New owner, purchased vehicle used from a Lexus dealership on this date:
New owner, purchased vehicle used from other than a Lexus dealership on this date:
Today’s date:
Vehicle identification number (required to process change)
❏
Mr.
❏
Mrs.
❏
❏
Ms.
First name
Miss
❏
Mo.
Day
Year
Dr.
M.I.
Last name
Check here if
address below
is for company:
Company name
Street address or P.O. Box
Apt. or suite number
City
State
Home phone number
Social Security Number
(optional; for Lexus customer reference only)
Work phone number
E-mail address:
This information is obtained solely for the use of Lexus Division, Toyota Motor Sales, U.S.A., Inc.
Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer
not to receive these offers. ❏
Zip code
Extension
❏
Owner Information Change Form
Check one:
If your name or
address has changed
or if you purchased
your Lexus as a
used vehicle, please
complete and mail
one of the attached
cards, even if your
warranty coverage
has expired. This
will enable Lexus
to contact you with
important product
or safety updates
concerning your
vehicle. If there is no
longer a card attached,
please call the Lexus
Customer Satisfaction
Department at
(800) 255-3987.
❏
❏
❏
❏
Same owner, name and/or address changed
Same owner, additional driver who should receive product/safety updates
New owner, purchased vehicle used from a Lexus dealership on this date:
New owner, purchased vehicle used from other than a Lexus dealership on this date:
Today’s date:
Vehicle identification number (required to process change)
❏
Mr.
❏
Mrs.
❏
❏
Ms.
First name
Miss
❏
Mo.
Day
Year
Dr.
M.I.
Last name
Check here if
address below
is for company:
Company name
Street address or P.O. Box
Apt. or suite number
City
State
Home phone number
Social Security Number
(optional; for Lexus customer reference only)
Work phone number
E-mail address:
This information is obtained solely for the use of Lexus Division, Toyota Motor Sales, U.S.A., Inc.
Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer
not to receive these offers. ❏
Zip code
Extension
❏
2004 Lexus Owner’s Manual Supplement
Owner Amenities
● Warranty Information
● Maintenance Information
●
00505-L2004
7/03
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