HP Designjet Z2100 Series Service manual

HP Designjet Z2100 Series Service manual
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HP Designjet
Z2100/Z3100/Z3100ps/Z3200/
Z3200ps
GP Photo Printer Series
Version 10.0
September 21, 2008
For HP Internal Use Only
Warranty
WARNING
©Copyright Hewlett-Packard
Company 2008
The information contained in
this document is subject to
change without notice.
The procedures described in
this manual are to be
performed by HP-qualified
service personnel only.
This document contains
proprietary information that is
protected by copyright. All
rights are reserved. The
information contained herein is
subject to change without
notice.No part of this document
may be photocopied,
reproduced, or translated to
another language without the
prior written consent of HewlettPackard Company.
Version 10.0, September 21,
2008
Hewlett-Packard makes
no warranty of any kind
with regard to this
material, including, but
not limited to, the implied
warranties of
merchantability and
fitness for a particular
purpose.
Hewlett-Packard shall not be
liable for errors contained
herein or for incidental or
consequential damages in
connection with the furnishing,
performance, or use of this
material.
Electrical Shock Hazard
Serious shock hazard leading
to death or injury may result if
you do not take the following
precautions:
- Ensure that the ac power
outlet (mains) has a protective
earth (ground) terminal.
- Disconnect the Printer from the
power source prior to
performing any maintenance.
- Prevent water or any other
liquids from running onto
electrical components or
circuits, or through openings in
the enclosure.
Electrostatic Discharge
Refer to the beginning of
Chapter 4of this manual, for
precautions you should take to
prevent damage to the Printer
circuits from electrostatic
discharge.
Safety Symbols
General definitions of safety
symbols are given immediately
after the table of contents.
Content Management Department,
Barcelona Division,
Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain
WARNING
The Warning symbol calls
attention to a procedure,
practice, or the like, which, if
not correctly performed or
adhered to, could result in
personal injury. Do not
proceed beyond a Warning
symbol until the indicated
conditions are fully understood
and met.
CAUTION
The Caution symbol calls
attention to an operating
procedure, practice, or the like,
which, if not correctly
performed or adhered to, could
result in damage to or
destruction of part or all of the
product. Do not proceed
beyond a Caution symbol until
the indicated conditions are
fully understood and met.
Table of Contents
1
2
3
4
5
6
7
1
Troubleshooting
System Error Codes
Service Tests and Utilities
Service Calibrations
Parts and Diagrams
Removal and Installation
Preventive Maintenance
For information about Using this Manual, please refer to the next page.
Designjet Z Series — Service Manual
-1
Table of Contents
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and
service:
„ HP designjet Z2100 Photo Printer 24 inch (Model Q6675A)
„ HP designjet Z2100 Photo Printer 44 inch (Model Q6677A)
„ HP designjet Z2100 Photo Printer Revision C 24 inch (Model Q6675C)
„ HP designjet Z2100 Photo Printer Revision C 44 inch (Model Q6677C)
„ HP designjet Z3100 Photo Printer 24 inch (Model Q5669A)
„ HP designjet Z3100 Photo Printer 44 inch (Model Q6659A)
„ HP designjet Z3100ps Photo Printer 24 inch (Model Q5670A)
„ HP designjet Z3100ps Photo Printer 44 inch (Model Q6660A)
„ HP designjet Z3200 Photo Printer 24 inch (Model Q6718A)
„ HP designjet Z3200 Photo Printer 44 inch (Model Q6719A)
„ HP designjet Z3200ps Photo Printer 24 inch (Model Q6720A)
„ HP designjet Z3200ps Photo Printer 44 inch (Model Q6721A)
For information about using these printers, refer to the corresponding User
and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP
Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located
in Chapter 5, Parts and Diagrams.
Conventions
A small arrow ⇒ indicates a link to other parts of the Service Manual where
you can find information related to the topic you are consulting.
-2
Designjet Z Series — Service Manual
Troubleshooting
1
1
Using the Front Panel 1-4
Introduction 1-5
Using the Front Panel 1-4
Troubleshooting System Error Codes 1-5
Performing a Service Test on a failed Assembly 1-5
Performing the Necessary Service Calibrations 1-6
The Printer does not Power ON 1-6
The Printer does not Power ON 1-6
The Printer Continuously Rejects Printheads 1-6
Cover Sensors are not Working 1-6
The Line Sensor has Problems Detecting Media 1-6
Banding at variable extreme environmental conditions 1-8
Worm marks on HP Coated media with light area fills 1-8
Solving Media-Handling Problems 1-8
Software Troubleshooting 1-10
General advice: 1-10
Problems with Image Clipping 1-10
Output Only Contains a Partial Print 1-11
Some objects are missing from the printed image 1-12
If the spool file size is bigger than 1GB, part of the image will be clipped
1-12
Adobe Photoshop 1-13
Adobe Acrobat 1-16
Microsoft Powerpoint 1-17
Adobe Photoshop CS for Mac 1-18
Adobe Illustrator/InDesign for Mac 1-19
Print Quality Troubleshooting 1-20
Print Quality Troubleshooting Actions 1-20
The Service Image Quality Diagnostic Print 1-21
What is the Service Image Quality Diagnostic Print? 1-21
Considerations for Printing the Diagnostic Print 1-22
Printing the Diagnostic Print 1-22
Reading the Diagnostic Print Results 1-24
Diagnostic Part 1: Printhead Reliability 1-24
Diagnostic Part 2: Printhead Alignment 1-25
Diagnostic Part 3: Printheads & Paper Advance 1-26
No Printing Defects Found in the Diagnostic Print 1-28
The Advanced Diagnostic Prints 1-29
What are the Advanced Diagnostic Prints? 1-29
Printing the Advanced Diagnostics Print 1-29
Reading the Advanced Diagnostic Print Results 1-31
Paper Advance 1-31
Visual Alignment Diagnostic 1-34
Nozzle Health 1-36
Force Drop Detection 1-37
Designjet Z Series — Service Manual
1-1
Troubleshooting Print Quality Problems 1-38
Print Quality General Advice 1-38
Horizontal Lines Across the Image (Banding) 1-38
Lines are Missing, Too Thin, or Too Thick 1-39
Problems with Stepped Lines 1-40
Lines are Printed Double or in Wrong Colors 1-41
Lines are discontinuous 1-41
Lines are Blurred (Ink Bleeds from Lines) 1-42
Problems with Graininess 1-42
Paper is not Flat 1-43
Print Scuffing or Scratching when Touched 1-45
Marks on the Media 1-45
Problems with the Edges of objects 1-51
Bronzing 1-51
Black and white prints do not look neutral 1-52
Horizontal lines at the end of a cut sheet print 1-52
Vertical lines of different colors 1-52
White spots on the print 1-53
Problems with Color Accuracy 1-53
Ink Supplies Troubleshooting 1-55
Introduction to Ink Supplies 1-55
What are Ink Supplies? 1-55
Ink Cartridges 1-55
Available Ink Cartridges 1-57
Printheads 1-57
Available Printheads 1-58
General Information About the Ink Supplies 1-58
General Precautions When Handling Ink Supplies 1-59
When Should You Replace the Ink Supplies? 1-59
Ink Cartridge Levels, Information, and Replacement 1-59
Ink Cartridge Levels 1-59
“View Ink Levels” Direct Access Key 1-59
“View Ink Levels” from the ink menu 1-60
Obtaining Ink Cartridge Information 1-60
Changing an Ink Cartridge 1-61
Printhead Information, Replacement and Alignment 1-63
Obtaining Printhead Information 1-63
Changing a Printhead 1-64
Aligning Printheads 1-66
Reinsert Printheads Procedure 1-66
Image Quality Maintenance Procedure 1-66
Scanning errors during alignment 1-67
Ink Cartridge and Printhead Status Messages 1-68
Ink Cartridge Status Messages 1-68
Printhead status messages 1-68
Printhead Error Codes 1-69
Solving Ink Supplies Problems 1-70
You Cannot Insert the Ink Cartridge Into the Printer 1-70
You Cannot Insert the Printhead Into the Printer 1-71
The front panel says to reset or replace a printhead 1-71
Maintaining and Cleaning the Printheads 1-72
Clean the printheads 1-72
Designjet Z Series — Service Manual
1-2
Flex Contacts Cleaning Tool 1-72
Designjet Z Series — Service Manual
1-3
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