Television

USER & SERVICE MANUAL

1

INtRodUCtIoN

CHAPtER 1: INtRodUCtIoN

1.1 Introduction..............................................................................................................................2

CHAPtER 2: PRE-INStALLAtIoNJ CLUB REQUIREMENtS

2.1 Electrical Requirements ..........................................................................................................3

2.2 Signal Requirements ...............................................................................................................5

CHAPtER 3: tRoUBLESHootING

3.1 Troubleshooting - Power Issues - Internal TV.........................................................................7

3.2 Troubleshooting - Signal Issues - Internal TV .........................................................................9

3.3 Troubleshooting - Audio Issues - Internal TV ..........................................................................13

3.4 Troubleshooting - Power Issues - External TV .......................................................................15

3.5 Troubleshooting - Signal Issues - External TV........................................................................17

3.6 Troubleshooting - Audio Issues - External TV.........................................................................20

2

INtRodUCtIoN

1.1 INtRodUCtIoN

televisions with Matrix Fitness Equipment

Most cardio products produced by Matrix Fitness are capable of having a television added via a bracket or stand, or already contain an integrated in the console.

This document is designed to give a clear understanding what is needed to install a Matrix Fitness television, and provides troubleshooting steps in case any problems arise with the use of the television. Keep in mind that regardless of how the TV is installed on the unit, the signal requirements do not change.

PRE-INStALLAtIoN CLUB REQUIREMENtS

2.1 ELECtRICAL REQUIREMENtS

Integrated television - All Models:

An integrated television is available on all Matrix cardio models with a touch screen (T1xe, T3xe, 7x, 7xe, and 7xi consoles). The power for the integrated TV is included with the cardio unit's power. Refer to each product's owner or service manual for specifications on unit's power. Once power is correct for the cardio unit, additional power is not need for the integrated TV.

Add on televion (Non Net tV) - t1x / t3x treadmill Frames:

When adding a TV to a T1x or T3x treadmill via a bracket or stand, a 15 or 20 amp dedicated circuit with a non-looped (isolated) neutral and ground is required from the treadmill power. Each TV can draw up to 1 amp of current. No more than 15 TVs should be used on each 15 amp circuit or 20 TVs on each 20 amp circuit.

Add on television (PCtV) - t1x / t3x treadmill Frames:

When adding a PCTV to T1x or T3x treadmill via a bracket or stand, a 15 or 20 amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the treadmill power. Each PCTV can draw up to 1.2 amps of current. No more than 12 TVs should be used on each 15 amp circuit or 16 TVs on each 20 amp circuit.

Add on television (Non Net tV) - t5x treadmill Frames:

When adding a television to a T5x treadmill via a bracket or stand, a 15 or 20 amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the treadmill power. Each TV can draw up to 1 amp of current. No more than 15 TVs should be used on each 15 Amp circuit or 16 TVs on each 20 Amp circuit.

Add on television (PCtV) - t5x treadmill Frames:

When adding a PCTV to a T5x treadmill via a bracket or stand, a 15 or 20 amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the treadmill power. Each TV can draw up to 1.2 amps of current. No more than 12 TVs should be used on a 15 amp circuit or 16 TVs on a 20 amp circuit.

Add on television (Non Net tV) - Climb Mill and Stepper Frames:

When adding a television to a Climb Mill or Stepper, a 15 or 20 Amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the unit power. Each TV can draw up to 1 amp of current. No more than 15 TVs should be used on each 15 Amp circuit or 20 TVs on each 20 Amp circuit.

Add on television (PCtV) - Climb Mill and Stepper Frames:

When adding a PCTV to a Climb Mill or Stepper, a 15 or 20 Amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the unit power. Each PCTV can draw up to 1.2 amp of current. No more than 12 TVs should be used on each 16 Amp circuit or

16 TVs on each 20 Amp circuit.

3

4

PRE-INStALLAtIoN CLUB REQUIREMENtS

2.1 ELECtRICAL REQUIREMENtS - CoNtINUEd

Add on television (Non Net tV) - Bike, Elliptical trainer, and Ascent trainer Frames:

While any Matrix Bike, Elliptical Trainer or Ascent Trainer can be self powered, it is recommended (but not required) that power be run to the unit and television when a TV is installed via a bracket or stand. This is due to a delay of up to 60 seconds after initial startup before the TV will have enough power to operate. When adding a television to a Bike, Elliptical Trainer, or Ascent Trainer, a 15 or 20 Amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the unit power. Each TV can draw up to 1 amp of current. No more than 15

TVs should be used on each 15 Amp circuit or 20 TVs on each 20 Amp circuit.

Add on television (PCtV) - Bike, Elliptical trainer, and Ascent trainer Frames:

While any Matrix Bike, Elliptical Trainer or Ascent Trainer can be self powered, when a PCTV is added both the unit and the PCTV must be powered due to the extra power that the PCTV can draw. When adding a PCTV to a Bike, Elliptical Trainer, or Ascent Trainer, a 15 or 20 Amp dedicated circuit with a non-looped (isolated) neutral and ground is required separate from the unit power. Each PCTV can draw up to 1.2 amp of current. No more than 12 TVs should be used on each 15 Amp circuit or 16 TVs on each 20 Amp circuit.

Integrated TV

Non Net TV

PCTV

T1x / T3x TM Frame

No

Yes

Yes

Separate Power Needed?

T5x TM Frame Climb Mill / Stepper Frame

No No

No

Yes

Yes

Yes

Bike / EP / Ascent Frame

No

No but recommended

Yes

PRE-INStALLAtIoN CLUB REQUIREMENtS

2.2 SIGNAL REQUIREMENtS

A Coaxial Cable is needed for tV Functionality. A tV signal must be delivered to the unit unencrypted.

Common sources of video signal are cable, satellite, or over the air antenna systems. These choices will provide signal in analog, digital, or both formats. Matrix TVs are capable of working with either analog or digital signals as long as they are unencrypted. Most satellite and some cable companies broadcast an encrypted digital signal. In this situation, a cable box at each unit, or a head end system (recommended) is needed to convert an encrypted signal to unencrypted. Contact the business division of your local provider (or contact a local A/V contractor) to understand your signal needs. The provider or A/V contractor can help to setup a head end system. More information about head end systems is shown on the next page.

Coax Cable Requirements:

An RG6 Coaxial cable with an 'F Type' compression fitting (Figure A) is required to be run to each unit with a television. It is recommended that the coaxial cable is Quad Shield, not Dual Shield (Figure B). The main cable port should have a signal strength between 5 and 10 dBmV. Run a Coaxial cable from the main cable port to each machine with no splitters as splitters can lessen the signal strength.

FIGURE A FIGURE B

Encrypted Signal Installation with No Head End System:

It is possible to display channels using an encrypted digital signal without setting up a head end system. This setup requires a cable / satellite box and remote control be installed at each individual cardio unit. This is not recommended, as it leads to several possible issues:

* The Matrix Fitness integrated control keypads will not operate with no head end system.

- The club must have a cable / satellite box remote control on each individual cardio unit with a TV.

- This can lead to lost or broken remote controllers.

- Signals from remote controls can work with more than one cable box causing cross control.

* There is not a good location to mount cable / satellite boxes to the cardio equipment.

- Cable / satellite boxes must be installed close to the product so the user can point the remote control at the box.

- Cable / satellite boxes are not designed for the vibration, dirty conditions, etc of a gym environment.

- Cardio units are not designed to accept a cable / satellite box leading to mounting issues.

- Wiring is visible and not routed cleanly as the product is not designed for this setup.

5

PRE-INStALLAtIoN CLUB REQUIREMENtS

2.2 SIGNAL REQUIREMENtS - CoNtINUEd

Head End Systems:

A head end system consists of a cable / satellite box and modulator for each channel wanted. A modulator is a device that converts a video signal to a set frequency. This means that it takes the video source and turns it into a channel that is set on the modulator. Each modulator should be combined with a cable / satellite box set to the same channel. A combiner should then be used to combine the signals from each modulator / box. A combiner is capable of combining 12 to 24 channels to provide a usable signal for TVs. Several example are shown below.

Modulator Example Combiner Example

6

4 Channel Modulated System Example Complete Head End System Example

tRoUBLESHootING

3.1 tRoUBLESHootING - PoWER ISSUES - INtEGRAtEd tV

tRoUBLESHootING – PoWER ISSUES –

INtEGRAtEd tV

DOES THE TV HAVE

POWER (CAN THE TV

TAB BE CHOSEN ON

THE DISPLAY)?

NO YES

DOES THE

CONSOLE

HAVE

POWER?

THIS IS NOT A

POWER

RELATED ISSUE.

NO

USE A KNOWN

GOOD OUTLET,

DOES THE

POWER OUTLET

HAVE THE

PROPER

VOLTAGE?

NO

YES

IS THERE ANY

DAMAGE TO

THE POWER

CORD?

REPLACE THE

POWER CORD.

NO

YES

ARE THERE

LEDs LIT ON

THE MCB?

YES

YES

REPLACE THE

TV POWER WIRE.

ARE ARE

THERE LEDs

LIT ON THE

NO

CHECK THE TV

POWER WIRE

FOR DAMAGE

AND A GOOD

CONNECTION

AT THE UCB AND

TUNER.

Damage Seen No Damage to Wire

UCB?

YES

REPLACE THE

TUNER.

REPLACE THE

POWER

COMPONENTS

AND / OR MCB.

NO

REPLACE THE

CONSOLE CABLE.

REPLACE THE

CONSOLE.

7

tRoUBLESHootING

3.1 tRoUBLESHootING - PoWER ISSUES - INtEGRAtEd tV - CoNtINUEd

Question 1: does the tV have power (can the tV tab be chosen on the display) (Figure A)?

a) Yes - This is not a power issue.

b) No - Continue to Question 2.

Question 2: does the console have power?

a) Yes - Check the TV power wire connection for damage and make sure there is a good connection at the UCB and tuner (Figures B & C).

- If damage is seen to the wire or connectors, replace the TV power wire.

- If no damage is seen and connections are good, replace the tuner.

b) No - Continue to Question 3 to check power components.

Question 3: does the outlet have proper voltage?

a) No - Use a known good outlet.

b) Yes - Continue to Question 4.

Question 4: Is there any damage to the power cord?

a) Yes - Replace the power cord.

b) No - Continue to Question 5.

Question 5: Are there LEds lit on the MCB (Figure d)?

a) No - Check the power components for damage, if no damage seen, replace the MCB.

b) Yes - Continue to Question 6.

Question 6: Are there LEds lit on the UCB?

a) No - Replace the console cable.

b) Yes - Replace the console.

FIGURE A FIGURE B

8

FIGURE C FIGURE d

tRoUBLESHootING

3.2 tRoUBLESHootING - SIGNAL ISSUES - INtEGRAtEd tV

tRoUBLESHootING – SIGNAL ISSUES –

INtEGRAtEd tV

IS THE ISSUE

HAPPENING ON ONE

TV OR ALL TVS AT

THE CLUB?

DOES THE UNIT HAVE

THE CORRECT

COAXIAL CABLES

IS THE SIGNAL

STRENGTH

THROUGH THE

COAXIAL CABLE

BETWEEN 5 AND 10 dBmV?

RUN?

NO or NOT SURE

YES

IS THE SIGNAL

BEING BROUGHT

TO THE TV AN

UNENCRYPTED

SIGNAL?

IS THE COAXIAL

CABLE AN RG6 QUAD

SHIELDED CABLE

WITH F TYPE

COMPRESSION

FITTED

CONNECTOR?

YES

YES

NO

FIX CABLES

AS NEEDED

ALL

NO

DOES THE

INTEGRATED TV

RECEIVE ALL

CHANNELS IT

SHOULD?

IS THE SIGNAL

STRENGTH AT THE

UNIT BASE THROUGH

THE COAXIAL CABLE

BETWEEN 5 AND 10 dBmV?

NONE

SOME

ALL

CHECK TO SEE IF ALL

CHANNELS ARE BEING

BROADCASTED ON AN

UNENCRYPTED SIGNAL.

NO or NOT SURE

YES

ONE

CONTACT YOUR

CABLE

PROVIDER TO

SEE IF A HEAD

END SYSTEM

NEEDS TO BE

INSTALLED TO

CONVERT TO AN

UNENCRYPTED

SIGNAL.

YES

YES

YES

NO

ARE THE

CHANNELS

COMING IN

CLEARLY?

CHECK FOR ANY

SPLITTERS BETWEEN THE

CABLE PORT OR

COMBINER AND THE UNIT.

REMOVE ANY

SPLITTERS. IF

NECESSARY BOOST THE

SIGNAL STRENGTH.

NO

ARE THERE ANY

SPLITTERS BETWEEN

THE CABLE PORT OR

COMBINER AND THE

TV?

IF ALL OF THE

CHANNELS ARE

COMING IN, THIS

IS NOT A SIGNAL

ISSUE!

THE MATRIX TUNER IS

NOT CAPABLE OF

PICKING UP BOTH

UNENCRYPTED AND

ENCRYPTED

CHANNELS AT THE

SAME TIME. IF SOME

CHANNELS ARE GOING

THROUGH A HEAD END

SYSTEM, THEY ALL

HAVE TO BE.

ARE THE TV SOURCE

SETTINGS AND SYSTEM

SETTINGS (if applicable)

CORRECT IN THE TV

MENU?

IS THE SIGNAL

STRENGTH AT THE

CONSOLE THROUGH THE

COAXIAL CABLE

BETWEEN 5 AND 10 dBmV?

FIX OR REPLACE

COAXIAL CABLES,

REMOVE SPLITTERS,

OR BOOST SIGNAL

AS NEEDED.

YES

REPLACE THE

NOT QAM

TV TUNER.

NO

REPLACE THE INTERNAL

COAXIAL CABLES AND

CONNECTORS FROM THE BASE

TO THE SCREEN ON THE UNIT.

SET THE TV SOURCE (CABLE OR ANTENNA), THEN

THE TV SYSTEM IF APPLICABLE (NTSC, ATSC, OR

PAL-M) CORRECTLY FOR YOUR TV SIGNAL

SOURCE, THEN DO A CHANNEL SCAN.

NOTE: If TV System is not an option, the tuner will automatically choose the source).

IF THIS STILL DOES NOT WORK,

CONTACT YOUR CABLE PROVIDER TO

DETERMINE WHAT TV SYSTEM IS BEING

USED FOR BROADCAST SIGNAL.

QAM

IF USING QAM AS A TV SYSTEM,

CONTACT MATRIX CTS AT 866-693-

4863 ext 3 FOR AN UPDATED TUNER

THAT WILL ALLOW A QAM SIGNAL.

9

tRoUBLESHootING

3.2 tRoUBLESHootING - SIGNAL ISSUES - INtEGRAtEd tV - CoNtINUEd

Question 1: Is this issue happening on one tV, or all tVs at the club?

a) All - Continue to Question 6.

b) One - Continue to Question 2.

Question 2: does the integrated tV receive all the channels it should?

a) No - Continue to Question 6.

b) Yes - Continue to Question 3.

Question 3: Are all channels coming in clearly?

a) All - If all the channels are coming in clearly, this is not a signal issue.

b) Some - Check to see if all channels are being broadcast on an unencrypted signal.

- NOTE: The Matrix tuner is not capable of picking up both an encrypted and unencrypted signal. If some channels are run through a head end system, all of them need to be.

c) None - Continued to Question 4.

Question 4: Is the signal strength at the unit base through the coaxial cable between 5 and 10 dBmV? Use a signal tester similar to a tutor C100 tester (http://www.tutormeters.com/catv-c-100.php).

a) No - Check for any splitters between the cable port or combiner and the unit. Remove any splitters found. If necessary, boost the signal to acceptable levels.

b) Yes - Continue to Question 5.

Question 5: Is the signal strength at the console through the coaxial cable between 5 and 10 dBmV? Use a signal tester similar to a tutor C100 tester (http://www.tutormeters.com/catv-c-100.php).

a) Yes - Replace the tuner.

b) No - Replace the internal coaxial cables and connectors (Figure A) from the base of the unit to the console. See the next page for some pictures of the various cables and connectors internally in the unit.

Question 6: does the unit(s) have the correct coaxial cables run to it?

a) No or Not Sure - Check to see if the coaxial cable is an RG6 Quad Shielded cable with F Type compression fitted connectors. Replace any cables that do not match the specification above. Also complete Questions 4 & 5.

b) Yes - Continue to Question 7.

Question 7: Is the signal being brought to the tV an unencrypted signal?

a) No or Not Sure - Contact your cable provider to see if a head end system needs to be installed to convert to an unencrypted signal.

b) Yes - Continue to Question 8.

Question 8: Are the tV Source and System Settings correct in the tV menu (Figure B)?

a) Set the TV Source setting to Cable or Antenna. 7XI ONLY - Set Tuner Type to Main.

b) Set the TV System setting to NTSC, ATSC, or PAL-M. NOTE: Some newer units will select the TV System setting automatically. 7XI

ONLY - Set the Source setting to ATSC, QAM, or Analog.

c) If this still does not resolve the issue, contact your cable provider to determine what TV System is being used for a broadcast signal.

- If QAM is being used as a TV System on a model other than 7xi, contact Matrix Customer Technical Support to get an upgraded tuner that will allow a QAM signal type (the 7xi console has a tuner that will allow QAM).

- If the type of signal being used should be picked up by the settings in 8b, replace the tuner.

FIGURE B

10

FIGURE A

tRoUBLESHootING

3.2 tRoUBLESHootING - SIGNAL ISSUES - INtEGRAtEd tV - CoNtINUEd there are several cables and connectors inside of each cardio unit used to bring the signal to the tV. Use the pictures below to help locate these cables / connectors and make sure they have a good connection and are not frayed, broken, or bent. Replace cable / connectors as needed if damage is noted or if troubleshooting on the previous page leads to a diagnosis of faulty internal cabling. tREAdMILLS:

1. Check the cable connection at the unit base near the power switch (Figure A).

2. Remove the motor cover, and check the connection of the coaxial cable near the power switch (Figure B).

FIGURE A FIGURE B

3. Remove the console back cover and check the connection of the coaxial cable to the tuner (Figure C).

FIGURE C

11

12 tRoUBLESHootING

3.2 tRoUBLESHootING - SIGNAL ISSUES - INtEGRAtEd tV - CoNtINUEd

NoN tREAdMILL CARdIo UNItS:

1. Check the cable connection at the unit base near the power switch (Figure A).

2. Remove the entertainment port from the shrouds, and check the connection of the coaxial cable on the back side of the port (Figure B).

FIGURE A FIGURE B

3. Remove the console and check the connection of the coaxial cable to the console (Figure C). NOTE: Be sure to check the connection of the coaxial cable on each side of the connector.

4. Split the console and check the connection of the coaxial cable at the TV tuner (Figure D).

FIGURE C FIGURE d

tRoUBLESHootING

3.3 tRoUBLESHootING - AUdIo ISSUES - INtEGRAtEd tV

tRoUBLESHootING – AUdIo ISSUES –

INtEGRAtEd tV

DOES THE TV HAVE

ANY SOUND AT ALL

THROUGH THE HEAD

PHONE JACK?

NO YES

DOES THE HEAD

PHONE JACK WIRING

HAVE A GOOD

CONNECTION AT THE

JACK AND CONSOLE?

IS THE SOUND TOO

QUIET OR DOES IT

JUST HAVE TOO

MUCH STATIC?

BAD CONNECTION GOOD CONNECTION

REPLACE ANY

DAMAGED WIRING AS

NEEDED.

REPLACE THE

HEAD PHONE

JACK.

ENTER INTO

MANAGER MODE AND

THE TV TAB AND

ADJUST THE

DEFAULT VOLUME

SETTING.

TOO QUIET STATIC

CONTACT MATRIX

CUSTOMER TECHNICAL

SUPPORT FOR CLUB

SPECIFIC

TROUBLESHOOTING

FOR THIS ISSUE.

13

tRoUBLESHootING

3.3 tRoUBLESHootING - AUdIo ISSUES - INtEGRAtEd tV - CoNtINUEd

Question 1: does the tV have any sound at all through the head phone jack?

a) Yes - Continue to Question 3.

b) No - Continue to Question 2.

Question 2: does the head phone jack wiring have a good connection at the jack (Figure A) and console

(Figures B & C)?

a) Bad Connection - Replace any damaged wiring as needed.

b) Good Connection - Replace the head phone jack.

Question 3: Is the sound too quiet, or does it just have too much static?

a) Too Quiet - Enter into Manager Mode, choose the TV Tab, then adjust the default volume setting.

b) Static - Contact Matrix Customer Technical Support for club specific troubleshooting for this issue.

FIGURE A

14

FIGURE B - NoN tREAdMILL FIGURE C - tREAdMILL

tRoUBLESHootING

3.4 tRoUBLESHootING - PoWER ISSUES - EXtERNAL tV

tRoUBLESHootING – PoWER ISSUES – EXtERNAL tV

DOES THE TV HAVE

POWER (IS THERE A

RED LIGHT ON THE

TV)?

IS THERE VOLTAGE

COMING THROUGH

THE TV POWER

WIRE AT THE TV?

NO

NO

IS THERE

PROPER

VOLTAGE FROM

THE OUTLET?

YES

NO

IS THERE ANY

DAMAGE TO

THE POWER

CORD?

YES

REPLACE THE

POWER CORD.

USE A KNOWN

GOOD OUTLET.

NO

YES

NO

REPLACE THE

TV POWER

WIRING FROM

THE BASE TO

THE TV.

DOES THE TV POWER WIRE

HAVE ANY DAMAGE AND

ARE THERE ANY LOOSE

CONNECTIONS OF THE TV

POWER WIRE AT THE BASE

AND / OR UCB?

YES

YES

DOES THE TV TURN

ON WITH THE

EXTERNAL BLACK

REMOTE SENT WITH

THE TV?

NO YES

CHECK THE

CONNECTION OF THE

ENTERTAINMENT

OVERLAY AT THE UCB.

REPLACE THE

TV.

ENTER SERVICE

MODE AND MAKE

SURE THE MACHINE

TYPE AND KEYPAD

TYPE ARE SET

CORRECTLY AND

PERFORM A KEYPAD

TEST.

KEYPAD TEST SUCCESSFUL

KEYPAD TEST UNSUCCESSFUL

NO

REPLACE THE

ENTERTAINMENT

KEYPAD.

15

tRoUBLESHootING

3.4 tRoUBLESHootING - PoWER ISSUES - EXtERNAL tV - CoNtINUEd

Question 1: does the tV have power (Is there are red light on the tV) (Figure A)?

a) Yes - Continued to Question 2.

b) No - Continue to Question 3.

Question 2: does the tV turn on with the external black remote sent with the tV?

a) Yes - Check the connection of the entertainment overlay at the UCB.

- Enter Service Mode and make sure the machine type (Figure B) and keypad type (Figure C) are correct for the console, and perform a keypad test (Figure D).

- If the keypad test is unsuccessful, replace the entertainment keypad.

- If the keypad test is successful, replace the TV.

b) No - Replace the TV.

Question 3: Is there voltage coming through the tV power wire at the tV?

a) Yes - Replace the TV.

b) No - Continue to Question 4.

Question 4: Is there proper voltage at the power outlet?

a) No - Use a known good outlet.

b) Yes - Continue to Question 5.

Question 5: Is there any damage to the power cord?

a) Yes - Replace the power cord.

b) No - Continue to Question 6.

Question 6: does the tV power wire have any damage, or is there a loose connection of the power wire at the UCB or base?

a) No - Replace the TV.

b) Yes - Replace the TV power wire from the base to the TV.

FIGURE A FIGURE B

16

FIGURE C FIGURE d

tRoUBLESHootING

3.5 tRoUBLESHootING - SIGNAL ISSUES - EXtERNAL tV

tRoUBLESHootING – SIGNAL ISSUES – EXtERNAL tV

ALL

IS THE ISSUE

HAPPENING ON ONE

TV OR ALL TVS AT

THE CLUB?

DOES THE UNIT HAVE

THE CORRECT

COAXIAL CABLES

RUN?

NO or NOT SURE

YES

ONE

NO

IS THE SIGNAL

BEING BROUGHT

TO THE TV AN

UNENCRYPTED

SIGNAL?

DOES THE

EXTERNAL TV

RECEIVE ALL

CHANNELS IT

SHOULD?

YES

ARE THE

CHANNELS

COMING IN

CLEARLY?

CHECK THE

SIGNAL

STRENGTH AT

THE UNIT BASE

THROUGH THE

COAXIAL CABLE

(IT SHOULD BE

BETWEEN 5 AND

10 dBmV).

NONE

SOME

ARE ALL

CHANNELS BEING

BROADCASTED ON

AN UNENCRYPTED

SIGNAL?

ALL

IF ALL OF THE

CHANNELS ARE

COMING IN, THIS

IS NOT A SIGNAL

ISSUE!

BAD

IS THE COAXIAL

CABLE AN RG6 QUAD

SHIELDED CABLE

WITH F TYPE

COMPRESSION

FITTED

CONNECTOR?

YES

YES

IS THE SIGNAL

STRENGTH

THROUGH THE

COAXIAL CABLE

BETWEEN 5 AND 10 dBmV?

NO

ARE THERE ANY

SPLITTERS BETWEEN

THE CABLE PORT OR

COMBINER AND THE

TV?

FIX OR REPLACE

COAXIAL CABLES,

REMOVE SPLITTERS,

OR BOOST SIGNAL

AS NEEDED.

NO

FIX CABLES

AS NEEDED

NO or NOT SURE

CONTACT YOUR

CABLE

PROVIDER TO

SEE IF A HEAD

END SYSTEM

NEEDS TO BE

INSTALLED TO

CONVERT TO AN

UNENCRYPTED

SIGNAL.

YES

ARE THE TUNING BAND

AND CABLE MODE

SETTINGS CORRECT IN

THE TV MENU?

GOOD

ARE THERE ANY

SPLITTERS BETWEEN

THE CABLE PORT OR

COMBINER AND THE

UNIT?

FIX OR REPLACE

COAXIAL CABLES,

REMOVE SPLITTERS,

OR BOOST SIGNAL

AS NEEDED.

CHECK THE SIGNAL

STRENGTH AT THE

SCREEN.

GOOD BAD

SOME CABLE AND

SATELLITE COMPANIES

WILL BROADCAST

SOME CHANNELS

ENCRYPTED AND

OTHERS

UNENCRYPTED. A

HEAD END SYSTEM IS

NECESSARY FOR ALL

CHANNELS IF ANY

CHANNELS ARE

BROADCASTED VIA AN

ENCRYPTED SIGNAL.

THE MATRIX TV IS NOT

CAPABLE OF PICKING

UP BOTH ANALOG AND

DIGITAL CHANNELS AT

THE SAME TIME.

SET THE TUNING BAND (Air,

Cable, Cable IRC, Cable HRC, or Cable Auto) AND CABLE

MODE (VSB or QAM)

CORRECTLY FOR YOUR TV

SIGNAL SOURCE, THEN DO

A CHANNEL SCAN.

REPLACE THE

TV.

REPLACE THE

INTERNAL

COAXIAL

CABLES AND

CONNECTORS

FROM THE BASE

TO THE TV.

IF THIS STILL DOES NOT WORK, CONTACT

YOUR CABLE PROVIDER TO DETERMINE

WHAT TV SYSTEM IS BEING USED FOR

BROADCAST SIGNAL, THEN CONTACT

MATRIX CUSTOMER TECHNICAL SUPPORT. .

17

tRoUBLESHootING

3.5 tRoUBLESHootING - SIGNAL ISSUES - EXtERNAL tV - CoNtINUEd

Question 1: Is the issue happening on one tV or all tVs at the club?

a) All - Continued to Question 6.

b) One - Continue to Question 2.

Question 2: does the external tV receive all the channels it should?

a) No - Continued to Question 6.

b) Yes - Continue to Question 2.

Question 3: Are the channels coming in clearly?

a) All - If all the channels are coming in clearly, this is not a signal issue.

b) Some - Check to see if all channels are being broadcast on an unencrypted signal.

- NOTE: The Matrix tuner is not capable of picking up both an encrypted and unencrypted signal. If some channels are run through a head end system, all of them need to be.

c) None - Continued to Question 4.

Question 4: Is the signal strength at the unit base through the coaxial cable between 5 and 10 dBmV? Use a signal tester similar to a tutor C100 tester (http://www.tutormeters.com/catv-c-100.php).

a) No - Check for any splitters between the cable port or combiner and the unit. Remove any splitters found. If necessary, boost the signal to acceptable levels.

b) Yes - Continue to Question 5.

Question 5: Is the signal strength at the tV through the coaxial cable between 5 and 10 dBmV? Use a signal tester similar to a tutor C100 tester (http://www.tutormeters.com/catv-c-100.php).

a) Yes - Replace the tuner.

b) No - Replace the internal coaxial cables and connectors (Figure A) from the base of the unit to the console.

Question 6: does the unit(s) have the correct coaxial cables run to it?

a) No or Not Sure - Check to see if the coaxial cable is an RG6 Quad Shielded cable with F Type compression fitted connectors. Replace any cables that do not match the specification above. Also complete Questions 4 & 5.

b) Yes - Continue to Question 7.

Question 7: Is the signal being brought to the tV an unencrypted signal?

a) No or Not Sure - Contact your cable provider to see if a head end system needs to be installed to convert to an unencrypted signal.

b) Yes - Continue to Question 8.

Question 8: Are the tuning Band and Cable Mode Settings correct in the tV menu (Figure B)?

a) Set the Tuning Band setting to Air, Cable, Cable IRC, Cable HRC, or Cable Auto. Most clubs should select Cable Auto.

b) Set the Cable Mode setting to VSM or QAM.

c) If this still does not resolve the issue, contact your cable provider to determine what Cable Mode is being used for a broadcast signal.

Contact Matrix Customer Technical Support with this information.

FIGURE B

18

FIGURE A

tRoUBLESHootING

3.5 tRoUBLESHootING - SIGNAL ISSUES - EXtERNAL tV - CoNtINUEd there are several cables and connectors inside of each cardio unit used to bring the signal to the tV. Use the pictures below to help locate these cables / connectors and make sure they have a good connection and are not frayed, broken, or bent. Replace cable / connectors as needed if damage is noted or if troubleshooting on the previous page leads to a diagnosis of faulty internal cabling. tREAdMILLS:

1. Check the cable connection at the unit base near the power switch (Figure A).

2. Remove the motor cover, and check the connection of the coaxial cable near the power switch (Figure B).

FIGURE A FIGURE B

3. Remove the console back cover and check the connection of the coaxial cable in the console (Figure C). NOTE: Be sure to check the connection of the coaxial cable on each side of the connector.

4. Remove the TV back cover, and check the connection of the coaxial cable at the TV (Figure D).

FIGURE C FIGURE d

19

tRoUBLESHootING

3.6 tRoUBLESHootING - AUdIo ISSUES - EXtERNAL tV

tRoUBLESHootING – AUdIo ISSUES –

EXtERNAL tV

DOES THE TV HAVE

ANY SOUND AT ALL

THROUGH THE HEAD

PHONE JACK?

NO YES

IS THE AUDIO SOURCE

SETTING CORRECT IN

ENGINEERING MODE?

IS THE SOUND TOO

QUIET OR DOES IT

JUST HAVE TOO

MUCH STATIC?

ENTER INTO ENGINEERING

MODE AND ADJUST THE

VOLUME CONTROL

SETTING.

TOO QUIET

YES

IS THE

CONTROLLER WIRE

CORRECTLY

CONNECTED TO THE

CONSOLE?

NO

SET THE AUDIO

SOURCE SETTING

CORRECTLY TO

PCTV, TV, OR

900MHz.

NO - PCTV

THE CONTROLLER

WIRE SHOULD GO

FROM THE PCTV PORT

ON THE TV TO THE

PCTV PORT ON THE

CSAFE BOARD.

ALSO MAKE SURE

THAT SWITCH SW1 ON

THE CSAFE BOARD IS

IN THE UP POSITION.

NO – MYE TV YES

THE CONTROLLER

WIRE SHOULD GO

FROM THE TV TO THE

TV PORT ON THE

CSAFE BOARD ON

THE CONSOLE.

DOES THE HEADPHONE

JACK WIRE HAVE A

GOOD CONNECTION AT

THE JACK AND

CONSOLE?

BAD CONNECTION

REPLACE ANY

DAMAGED WIRING AS

NEEDED.

GOOD CONNECTION

REPLACE THE

HEAD PHONE

JACK.

20

STATIC

CONTACT MATRIX

CUSTOMER TECHNICAL

SUPPORT FOR CLUB

SPECIFIC

TROUBLESHOOTING FOR

THIS ISSUE.

tRoUBLESHootING

3.6 tRoUBLESHootING - AUdIo ISSUES - EXtERNAL tV - CoNtINUEd

Question 1: does the tV have any sound at all through the head phone jack?

a) No - Continued to Question 3.

b) Yes - Continue to Question 2.

Question 2: Is the sound too quiet or does it just have too much static?

a) Too Quiet - Enter into Engineering Mode and adjust the Volume Control setting. This controls the master volume of the TV.

b) Static - Contact Matrix Fitness Customer Technical Support for club specific troubleshooting for this issue.

Question 3: Is the Audio Source setting correct in Engineering Mode?

a) No - Set the Audio Source setting correctly to PCTV, TV, or 900MHz.

b) Yes - Continue to Question 4.

Question 4: Is the controller wire correctly connected to the console?

a) No or Not Sure (PCTV) - The controller wire should go from the PCTV port on the TV to the PCTV port on the CSafe Board (Figure A).

- Also make sure that switch SW1 on the CSafe Board is in the up position (Figure A).

b) No or Not Sure (MYE TV) - The controller wire should go from the TV to the TV port on the CSafe Board on the console (Figure A).

- Also make sure that switch SW1 on the CSafe Board is in the lower position (Figure A).

b) Yes - Continue to Question 5.

Question 5: does the headphone jack wire have a good connection at the jack and console?

a) Bad Connection - Replace the wiring as needed.

b) Good Connection - Replace the head phone jack.

FIGURE A

21

22

NotES

Television

USER & SERVICE MANUAL

Created & Maintained by Kevin Oeltjenbruns 5/6/13