IT Services on the service manual

IT Services on the service manual
Welcome to use IT services at the University of
Jyväskylä!
The objective of IT Services (“IT-palvelut” in Finnish, abbreviation
ITP) is to promote, support and coordinate the use of information
technology in teaching, research and administration at the University.
We offer the following services for the students and staff:
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Secure IT environment
Access to essential information systems and network services
Disk space for the users’ files and homepages
Email and the Internet
Remote access (VPN)
Basic programs and tools, software agreement management
Training, guidance and specialist services
Research support services and statistics advisory
Technical support for e-learning environments
This guidebook provides instructions on the most important IT services that you will need as a new student or staff member. For more
information on the services and more guides, see
https://www.jyu.fi/itp/en. An info package of most important
information for a new student is available at
https://www.jyu.fi/itp/en/guides/tutorials/for-new-student.
You can find links to the most important IT systems in the “Tools
and applications” section of the Isa Student Portal
(https://www.jyu.fi/en/isa).
Maintenance breaks and failure reports
IT Services performs weekly service and network maintenance on
Wednesdays from 3:00 p.m. to 5:00 p.m. Any actions that may
cause service interruptions are aimed to be perfomed during this
time. If possible, any maintenance carried at other times will be announced separately at https://www.jyu.fi/itp/en in the “News &
Maintenance Notices” section.
You can report acute failures in the information systems (helpdesk
activity not included) on weekdays from 5 p.m. to 21 p.m. and in
weekends from 8 a.m. to 4 p.m. to tel. 050 552 7222 or email
[email protected] There may be some variation in the duty hours.
Note! You can subscribe to RSS feed of IT Services’ news and
maintenance notices!
Get familiar with the rules of use and information security!
The rules of use have been set up to ensure the safety and
smooth functionality of the computer systems during studies and
work. The rules of use bind you even if you didn’t study them!
Read more on pages 11–14 and the IT Services website at
https://www.jyu.fi/itp/en/guides/manuals/data-security
Contents
SERVICE DESKS .............................................................................................. 4
Mattilanniemi Service Desk (MaD 134) ............................................................. 4
Seminaarinmäki Service Desk (X 125) .............................................................. 5
Research support (T258 and T259) .................................................................. 6
USER LICENSE – The key to using IT services ................................................ 7
User account ................................................................................................. 8
Changing the password .................................................................................. 9
What is a good password?............................................................................. 10
THE ABC OF INFORMATION SECURITY ......................................................... 11
You are responsible for your user ID .............................................................. 11
Using the University’s computers ................................................................... 11
Keep your home computer healthy and running well! ....................................... 12
Use email safely .......................................................................................... 13
On a journey ............................................................................................... 14
WORKING IN COMPUTER LABS..................................................................... 15
Logging in to the University’s computer network .............................................. 15
Logging off.................................................................................................. 16
Language settings: English ........................................................................... 17
Software ..................................................................................................... 17
Printing, copying and scanning ...................................................................... 18
Error reports and feedback............................................................................ 19
EMAIL IN THE ISA MAIL SERVICE ................................................................ 20
MAILING LISTS ............................................................................................ 21
REMOTE ACCESS TO THE UNIVERSITY’S NETWORK ...................................... 22
Options for remote access ............................................................................. 22
Student networks ........................................................................................ 22
WIRELESS NETWORK (WLAN/Wi-Fi) ............................................................ 23
KORPPI – STUDY DATA SYSTEM ................................................................... 24
E-LEARNING ENVIRONMENTS ...................................................................... 25
Optima ....................................................................................................... 25
Moodle ....................................................................................................... 26
Koppa ........................................................................................................ 26
Moniviestin ................................................................................................. 26
eExam ........................................................................................................ 26
YOUR OWN WEB PAGES ............................................................................... 27
CONNECTION TO LINUX COMPUTERS ........................................................... 30
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
SERVICE DESKS
IT Services has two service desks, one in Mattilanniemi and one in
Seminaarinmäki. The service desks help and advise you with the IT
services and problems concerning your user account. The email address of the service desks is [email protected]
Mattilanniemi Service Desk (MaD 134)
Located in Building MaD, the 1st floor,
open Mon–Fri from 9:00 a.m. to 2:30 p.m.
Street address: Ahlmaninkatu 2
Mailing address: P.O. Box 35, 40014 University of Jyväskylä
Tel. (014) 260 3600, 040 805 4050
Fax (014) 260 3598
User licenses, user accounts, passwords and software sales
Tel. 040 805 4044, internal number 3500
Software agency, licenses and software sales
Tel. 050 557 8916, internal number 3599
From the Mattilanniemi Service Desk you can get:
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A user license for the University’s computer services
Software (e.g. anti-virus programs)
A print quota (at a charge)
Hard copies of the transcript of records
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
Software for sale (only MaD 134)
Students of the University of Jyväskylä can purchase the following software at student-friendly prices from IT Services:
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SPSS licenses
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SAS licenses
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Atlas.ti licenses
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MATLAB licenses
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Mathematica (a comprehensive software suitable for symbolic and
numerical calculations and for producing mathematical graphics)
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Comsol
More detailed license terms and conditions as well as prices are listed on
the IT Services website at
https://www.jyu.fi/itp/en/services/it_services/software/
Seminaarinmäki Service Desk (X 125)
Located in Building X, on the 1st floor,
open Mon–Fri from 9:00 a.m. to 3:00 p.m.
Tel. (014) 260 3030, internal number 3030
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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Research support (T258 and T259)
https://www.jyu.fi/itp/en/services/development/research/support
Research support helps you with questions concerning statistical
programs (SPSS), especially when choosing a method and interpreting results. You can also get assistance for browser-based questionnaires.
Research support is located in Building T, the 2nd floor, and is open
Mon–Fri from 12 noon to 2:00 p.m. The service is closed in
July.
Email address: [email protected]
Tel.
Jukka-Pekka Kesonen 3614, 040 805 4046
Pekka Rahkonen
3615, 040 805 4052
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
USER LICENSE – The key to using IT services
General information about the user license
The University provides IT Services for teaching, studying, research
and administration purposes. Using IT Services for business, profit
or other commercial purposes is forbidden. Political campaigning not
related to the University’s activities is also forbidden. Recreational
use of computers should not interfere with the above-mentioned
primary use of the network.
For detailed rules and information on how to apply them in practice,
visit the IT Services website at
https://www.jyu.fi/itp/en/guides/manuals/data-security
Students
You need a user license in order to use the University’s computer
services. New students get their usernames from their tutors and
must sign a user license agreement. By signing the agreement, they
agree to comply with the rules of use of the University’s information
systems and network. Return the signed agreement form to a service desk of IT Services. A student user license is valid during the
studies and the student is informed of the removal of the license beforehand.
Staff and trainees
Submit a user license application already when writing a contract for
a new employee or trainee. The user license application form is
available at https://www.jyu.fi/itp/en/forms/user-licence
If the person has had a user account at the University of Jyväskylä,
the expired account is reopened and user account information updated. If the person has no previous account, a new account will be
created.
The user license application needs to be submitted also when a person moves from one faculty to another or his/her status changes
from a student to an employee. A staff license is valid during the
employment with the University.
It is advisable to reserve 4–5 days for the processing of the application.
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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User account
When you are granted a user account, you will get a personal
username and a password. With them you can login, for example, to
the following computer systems and services of the University:
• The University computer network, in which you can save your
files to your own home directory (the U disk)
• Your own electronic mail box
• The Korppi study data system, in which you can sign up for
courses and examinations
• LINUX computers
• E-learning environments (e.g. Optima and Moodle)
The username and password are personal and may not be handed
over to anyone. Keep them separately. IT Services never asks your
user name or password via email or any other way!
You can check your account expiration date at
http://salasana.jyu.fi. Select “Password change service” and
see the “Account Expiration Date” field.
If you have problems with user account, please contact the service
desk of IT Services in MaD 134 or X 125.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
Changing the password
Change the password immediately after receiving your user license.
Remember to change your password often enough (around 3–4
times a year).
You can change your password at http://salasana.jyu.fi using the
Password change service. A new password will be updated within
five minutes for the IT network, email, Korppi, Optima, and Linux
computers.
First, log in with your username and current password:
To change your password, click “Change Password” in the following
window. To update account info in Linux computers, click “Change
Account Info”.
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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What is a good password?
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Consists of 8–20 characters.
You can also use a pass-phrase or sentence.
Contains letters A–Z, a–z (no letters å, ä, ö, ü, Ü, etc.).
A good password contains characters from the following categories: CAPITAL LETTERS, small letters, numbers and special characters. Numbers and special characters should be in the middle of
password.
Suitable special characters are:
- _ , . ; : ( ) { } < > + ? = ! # $ % & / * ' space
A password must not contain your name, any of your friends’
names, your username or any parts of the previous.
Choose a complicated password that is impossible to guess but
still easy to remember.
Do not use the same username and password in any other Internet services outside the University.
Do not use dictionary words in any language, front or backwards.
If you need help, email [email protected]
Change your password regularly, around 3–4 times a year.
In case you forget your password, you can ask for a new one at a
service desk of IT Services. Take along your student card to prove
your identity. A new password can be sent to you by mail or fax, but
not on the phone or email!
Tips for creating a password
Choose a familiar sentence from which you formulate the password.
Replace some of the letters with numbers, e.g. letter “a” with number four.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
THE ABC OF INFORMATION SECURITY
You are responsible for your user ID
• Your username and password are personal. Never give your
password to another person – you are personally responsible for
the use of your account. Even if you didn’t have any classified
material in your account, someone might invade the IT systems
with your name and inflict damage.
• When receiving your user account for the IT systems you agree to
comply with the rules of use. The best ways to ensure information
security are to know the rules and prevent misuse. Abuse or misuse may lead to the cancellation of your account.
• Do not use the username and password of the University in
any other Internet services!
Using the University’s computers
• IT Services manages information security
in the computers of the University. Note!
Do not turn off the computers because
updates are installed during night-time.
• Students and staff are not allowed to install any software on the University’s computers. If you need new
software, contact the local computer support. The contact information is on page 19.
• When you start working with a computer, you need to log in to
your account first. Your user name and password are the same
that you use when logging in to the University email.
• Always remember to log off from a computer (Start -> Log off),
otherwise someone else can access the files you have saved.
• If you find a computer where the previous user has forgotten to
log off, please log off and then log in with your own username.
• Save all important files to your personal home directory U.
The U: drive is backed up every night.
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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• Save your documents (Save or Ctrl+S) regularly while editing
them. This way you will not lose your work in case of technical
faults.
• Remember backups. Save your document in several different media such as the U: drive, a memory stick or a CD.
• Take your memory stick and papers with you when you finish.
• Remember to lock the doors if you have received a key to the
computer labs. Do not allow outsiders to enter the facilities.
Keep your home computer healthy and running well!
• You are the administrator of your home computer.
• Do not log in as root or administrator for everyday work. Instead,
create another account with limited rights to prevent malware
from infecting your system.
• Enable malware protection. Use at least Microsoft’s products
(Windows 7 Microsoft Security Essentials, Windows 8 Defender).
However, a separate anti-virus software will provide a better protection.
• Remember to update your software (the operating system, web
browsers, word processor, etc). Use automatic software updating
if it is available.
• Install or enable firewall on your computer. This protects you from
data invasions. In the operating systems Windows 8, Windows 7
and Windows Vista it is sufficient to use the firewall of the operating system. Also make sure that you are using an antivirus software (see above)!
• Install only software you need on your computer. Unnecessary
software will increase the risk of malware infection. Download
programmes only from reliable sources.
• Always check with an antivirus software that your data storage
media (memory sticks, CDs or DVDs) and received email attachments are free of viruses.
• Secure your wireless network, otherwise someone else can use
your network connection and snoop your communications.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
Be wise on the Internet
• The Internet has a long memory! Everything you publish or
write on the Internet or via email may be found after many years
– whether you want it or not.
• Consider carefully before entering your bank or personal information in online services. It is easy to pretend to be someone
else in social media and other online services.
• Consider carefully before entering your study email address in
online services. Do not use the University password outside the
University’s online services.
• When logging into your account in an Internet cafe or any other
public place, be aware that virus protection may be non-existent,
the browser may be set to save passwords and spyware may be
installed on those computers.
• Clear the cache and navigation history after your session.
• Do not save your password when the browser prompts you to do
so!
• Check if you are using a protected public wireless network. It is
easy to monitor traffic in an unprotected network. In an unprotected network, use only services that hide the traffic (addresses
that start with https).
More information about information security is available at
https://www.jyu.fi/itp/en/guides/topic/Data+security
Use email safely
• Do not open suspicious messages. Remove all messages that have strange titles or unexpected attachments, even if
you know the sender.They may contain
viruses and other malware.
• Be cautious with attachments and external links in messages. Check the attachments using an antivirus
progam.
• Avoid sending unnecessary attachment files. In most cases you
can type the message in plain text in the actual message field.
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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• Beware of phishing. The University never asks users’ passwords
via email or any other way.
On a journey
• Be careful when using your user account in Internet cafes and
other public places: antivirus security may be inadequate, a
browser may save your password, or there may be spyware installed in computers.
• If you have used the University’s user account on a journey in an
Internet cafe, library, hotel or on any other public computer,
please change your password after the trip.
• Do not save your password when the browser prompts you to do
so!
• Clear the cache and navigation history after your session.
Read more about information security at
https://www.jyu.fi/itp/en/guides/topic/Data+security
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
WORKING IN COMPUTER LABS
For the list of public computer labs on the campuses, see page 31 in
this guide or https://www.jyu.fi/itp/en/guides/faq/whereare-the-computer-labs. You can freely use the computers in the
classrooms, except during lectures or demos.
Logging in to the University’s computer network
The University of Jyväskylä has an AD network (ad.jyu.fi) called
JYUNET.
When you start working with a computer, log in to your account first.
Your user name and password are the same that you use when logging in to the University email and all other services.
You can log into the AD network by pressing the
Ctrl+Alt+Delete keys on the
keyboard at the same time.
This opens the login screen.
Type in your username and
password and press the Enter
key or click the arrow on the
right.
If the login to JYUNET fails,
change your password at
http://salasana.jyu.fi
When logged in, you can use
the following disk drives:
• Your personal home directory U: Save all important files here.
They will be backed up daily.
• Your personal web directory W: Everything you save on the W
drive will be visible for all at the address
http://users.jyu.fi/~username (where “username” is your
own username).
• The drive S: (shared) is the shared drive of your faculty or department. It is used for storing files for shared use. The availabilUniversity of Jyväskylä – IT Services – www.jyu.fi/itp/en
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ity and content of the S: drive depends on the unit, main subject,
etc.
Please find answers to the most common questions regarding the
JYUNET computer network at
https://www.jyu.fi/itp/en/guides/topic/Workstation
When saving your files, you
can choose the drive from
the left side menu under
“Computer”
Logging off
Always log out when you finish
working. Exit all programs, click
Start and select Log off.
Note!
Do not shut down the computer,
because updates are installed during night-time.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
Language settings: English
You can change the user interface language of Microsoft Office 2010 programs (Word, Excel, etc.) as
follows:
Select Start (Käynnistä) -> All Programs (Kaikki ohjelmat) -> Microsoft Office -> Microsoft Office 2010 Tools (Microsoft Office työkalut) -> Microsoft Office 2010 Language Preferences (Microsoft
Office 2010 Kieliasetukset). Then select English for display language.
Once you restart the Office application, the language will be changed
to English.
Software
You can find a list (in Finnish) of software installed on the computers
of different computer labs at
http://www.ad.jyu.fi/jyunet/asennetutSoftat.html
You can scan images and text with a film scanner and a flatbed
scanner in the entrance hall of MaA building, 1st floor, and in the
Jyväskylä University Main Library, 1st floor.
Note! Students are not allowed to install any software in the University’s computers.
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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Printing, copying and scanning
https://www.jyu.fi/palvelut/yopaino/en/
Printing and copying services (the “Print it” concept) are managed
by University Printing Services. Printing is done with 4-colour Xerox
multifunction devices which have integrated printers, copiers and
scanners.
Printing and copying require an active user account. Computer classrooms have copying machines and printers dedicated for students.
All the devices operate in a shared system.
For Xerox devices, the University has a pull printing (Follow-You)
system which effectively prevents accidental prints. When printing,
select the “jysecure” printer on the computer. After the print command, you can log into any Xerox device and release the print job
within 24 hours. Log in to a Xerox device using your University
username and password OR with a copykey that is given to students
during September. Users are able to register their copykeys with
their username and password. Please note that the online printers of
computer labs still use direct printing. For more instructions on the
“Print it” services, see
https://www.jyu.fi/palvelut/yopaino/en/instructions
There are three scanning options: the user’s email (max 1 MB), a
USB memory stick or the U directory (the scanjobs folder) for large
files.
After registration, basic students are given a free printing quota (in
September). Students can buy additional quota for more prints and
copies online at https://payments.jyu.fi/
Printing quota is also sold in the following sales points: University
Printing Services (Cygnaeuksenkatu 3), the IT service desk MaD 134,
the University Library (library service desks and the Soppi University
Shop) and the campus libraries of Ylistö and MaA.
Printing quota is sold for a minimum of 3 euro at a time (=42 black
and white A4 pages)
• Black and white: A4 7 cents/page, A3 14 cents/page (inc. VAT
24%)
• Color: A4 30 cents/page, A3 60 cents/page (inc. VAT 24%)
Support address: [email protected]
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
Error reports and feedback
If you have computer problems, please contact the local computer
support using the support request form at
https://www.jyu.fi/itp/en/forms/tukipyynnot or via email. In
urgent situations, you can also contact IT support by telephone.
• Agora [email protected], tel. 2789, 050 373 2136
• Mattilanniemi (MaA, MaD) [email protected],
tel. 5272, 040 805 4330
• Ylistönrinne (Ambiotica, Physics, Chemistry)
[email protected], tel. 6045, 050 469 0509
• Ylistönmäki (Y33, OHJ10), [email protected],
3680, 040 777 0064
• Seminaarinmäki (incl. Sport and Health Sciences, the Language
Centre and the University Library) [email protected], tel.
4434, 0400 872 648
• Norssi [email protected], tel. 4435, 0400 872 649
An error report needs to include:
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Your name
Your contact information (phone, email)
Your University username
Room/computer lab number
The name of the computer
The time of the error
A detailed description of the error
How to discover the name of the computer for error reporting?
Unfortunately, the computer name (DNS name) is not written on the
casing of every computer. You can find the name as follows:
• Open the “Start” menu and select “Computer”. The name of your
computer is shown at the bottom left corner of the window.
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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EMAIL IN THE ISA MAIL SERVICE
Your user account includes a personal electronic mail box in the ISA
mail service. You can access your email after you have confirmed
your email address. The format of the email address is [email protected]:
1. Log in to your user account at https://salasana.jyu.fi by clicking “Email address confirmation”.
2. Confirm the email address the system has created for you by
clicking “Vahvista/Confirm” and then type your password.
3. After the confirmation, you can see your email address below the
text “Nyt käytössäsi / Public email address:”
After confirming your email address, you can access your email in the ISA mail service. See instructions at http://googlesupport.jyu.fi
You can access your email directly from
http://isamail.jyu.fi
When logging in for the first time, you need to
agree to the terms of the service. Select “I accept.
Continue to my account.” and you will be directed to your email.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
• You can read your email from any computer connected to the Internet: at different workstations, in the Library and at home. Your
username and password are the same as in other IT systems.
Note that the password is case-sensitive: check for CAPITAL and
small letters!
• Note! If you use the ISA mail in public facilities like a library or
an Internet cafe, always remember to sign out from the mail service and close the browser when leaving.
• An access to the ISA mail includes also an access to other Google
services (e.g. Google Drive) you can use for group work. For detailed instructions on the use of Google Drive, see
https://support.google.com/drive/
• For detailed user instructions of the Isa mail, see
http://googlesupport.jyu.fi
• Note! If you are a University employee, you will have a different
email system (Exchange, https://email.jyu.fi/OWA) and the format of your email address will be [email protected]
MAILING LISTS
With mailing lists it is easy to inform and connect people that are interested in the same subject matter. As a member of a mailing list
you will receive all messages sent to the mailing list.
IT Services maintains a mailing list server that has various mailing
lists about different subjects. You can see the lists and subscribe to
join them at http://lists.jyu.fi/mailman/listinfo. Please send
your questions and comments regarding mailing lists to [email protected]
Read more at
http://list.org/docs.html
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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REMOTE ACCESS TO THE UNIVERSITY’S NETWORK
You can also use the services of the University intranet via remote
access. Usually remote access is used when travelling, studying or
working outside the campus area.
Note! The student networks in the JYY and KOAS apartments provide
direct access to the network of the University without the need for
remote access.
Options for remote access
You can use the e-resources of the University Library with a web
browser via the NELLI portal. Please find more instructions at
https://kirjasto.jyu.fi/collections/electronic/remote-access
Most other services can be accessed via a VPN connection. Please
find related instructions at https://www.jyu.fi/itp/en/guides →
Networks and remote connections → VPN
The easiest way to access the home directory (the U: drive) and the
web directory (the W: drive) is to use WinSCP. Please find related
instructions at
https://www.jyu.fi/itp/en/guides → Networks and remote
connections → Remote services
Student networks
The apartments of the Kortepohja student village and Keski-Suomen
opiskelija-asuntosäätiö (KOAS) are equipped with network connectivity. The agreement on the use of the network is signed in connection of the tenancy agreement. In the student networks, you don’t
need VPN to access the University services! Please find related instructions and contact information at
• www.koas.fi/en/residents-services/koasservices/internet-connection/
• www.kortepohja.fi/internet-connection/
• www.kortex.jyu.fi/en/index.shtml
You may want to write down or print the instructions and contacts in
case of connectivity problems.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
WIRELESS NETWORK
(WLAN/Wi-Fi)
There is a wireless network on the campus
in limited areas.
Use your University username and password to log in to the wireless network.
Some devices may require specific settings to use the wireless network, but on most devices the wireless network should work without
any configuration.
There are two wireless networks available to students:
• jyu-student
• eduroam
Please always connect to jyu-student as the first option.
WLAN coverage on the campus:
https://www.jyu.fi/itp/palvelut/tietotekniikka/verkko/wlan
-langaton-verkko/kuuluvuus/index_html
eduroam is a world-wide roaming access service that enables access
to the wireless network at different academic institutions that use
eduroam. Logging in to the network is done by using the user ID of
the organisation that uses eduroam. This means that wherever
eduroam is available, you can log in to the wireless network for free
by using your JYU username and password, for example, on the
campus of the University of Helsinki.
For more detailed instructions on initiating the connection, see
www.jyu.fi/itp/en/guides
Networks and remote connections
WLAN
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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KORPPI – STUDY DATA SYSTEM
https://korppi.jyu.fi
Korppi offers information and tools for students, teachers and other
staff. In Korppi you can, for example:
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view course descriptions
sign up for courses and demos
sign up for examinations
view an up-to-date transcript of your records and the evaluations
of individual courses
• use the calendar to make your own timetable
• book appointments with teachers
• make a personal study plan (Studies -> Organizing your studies)
Use the University username and password when logging in. You can
change the language into English by clicking the link “In English” on
the left (see the image below).
For more information, see the Korppi guide at
https://www.jyu.fi/itp/en/korppi-guide
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
E-LEARNING ENVIRONMENTS
Optima
https://optima.jyu.fi
Optima is a web-based learning environment. You can use Optima
wherever there is an Internet connection. When you register for a
course that has an Optima workspace, your teacher gives you an access to the workspace. Optima can be used for distributing course
materials, online discussions, group work, etc.
Choose the option “Login with University of Jyväskylä’s user account”
from the login page. Log in using the username and password provided by IT Services. You can change the language into English by
clicking the link “FIN” in the top frame.
Please find Optima instructions at
https://www.jyu.fi/itp/en/optima-guide
As for questions concerning a course and its contents, please contact
the teacher of the course.
If you have problems logging in, please read first the instructions on
the Optima login page (https://optima.jyu.fi). If you can’t find
help there, please contact the Optima support at
[email protected] and describe your problem accurately (e.g.
copy-paste the exact error message).
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
25
Moodle
https://moodle.jyu.fi
Moodle is is a web-based learning environment. You can use Moodle
wherever there is an Internet connection.
Your teacher gives you instructions on how to access the Moodle
course area. Click “Login with JY account” on the top right corner of
the login page and enter the username and password provided by IT
Services. Please find more detailed login instructions at
https://www.jyu.fi/itp/en/guides/how-to/how-to-login-to-moodle
If you have problems with Moodle login, email the Moodle helpdesk
at [email protected] and give a detailed description of the
problem (e.g. copy-paste the exact error message).
Koppa
Koppa is a portal for delivering course materials. The materials can
be open to everybody or to the members of a certain course. Log in
to the materials with your Korppi user ID and password. Please find
Koppa at https://koppa.jyu.fi/en
Moniviestin
Moniviestin is the University’s own web publishing platform for video
and audio materials that are used in teaching and for informative
purposes. Please find Moniviestin at http://moniviestin.jyu.fi
eExam
http://etentti.jyu.fi
eExam is an electronic exam that a student can take independently
in the eExam room, located on the third floor of the Jyväskylä University Main Library. Students are free to choose the time of their
eExams within the framework of the Library opening hours. Departments provide information on courses that have an eExam option.
Read more from the eExam guide at
https://www.jyu.fi/itp/en/eexam-guide
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
YOUR OWN WEB PAGES
You can have a personal home page on the University’s web server
(users.jyu.fi). Note the University’s rules of use: any commercial,
political or ill-mannered activity is forbidden. Remember to follow
copyright rules on your home pages.
The address of your homepage will be
http://users.jyu.fi/~username (where “username” is your own
username).
Users.jyu.fi is not automatically accessible. The user must activate it
first at http://salasana.jyu.fi (Password change service). Log in to
the service with your username and password. To activate the space
for your homepage, click the “Activate WWW” button.
After the activation, the same button is displayed with the text “Deactivate WWW”. By clicking on it you can remove your web pages
from use.
The users.jyu.fi directories are visible on the AD network as the W:
disk drive. The W: drive is only meant for saving web material and
the files are visible for all in the Internet. You may also create a hidden directory in your WWW directory. The contents of this directory
will not be visible in the Internet. For more information, see
https://www.jyu.fi/itp/en/guides/
→ WWW → Home pages
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
27
You can update your homepage from outside the University’s network using a Linux computer via WinSCP. See page 30 or instructions at
https://www.jyu.fi/itp/en/guides/tutorials/your-ownhomepage
The personal disk quota in the users.jyu.fi service is 500 MB. You
can apply for a larger quota for research or teaching purposes.
Connecting from home to the University’s network
When you contact users.jyu.fi from outside the University’s network,
the service is visible as a directory named “html”. There are three
ways to connect to the service from your home computer:
1) WinSCP
The easiest way to access the home directory (the U: drive) and the
web directory (the W: drive) is to use WinSCP. Please find related
instructions at
https://www.jyu.fi/itp/en/guides/ → Networks and remote
connections → Remote services
2) Windows Explorer
First you need a VPN connection and you have to change some settings in the Windows register. More information at
https://www.jyu.fi/itp/en/guides/topic/Networks+and+re
mote+connections
To establish connection through Windows Explorer, select Tools ->
Map network drive.
In the ”Drive” field, type the letter you want to designate for the
network drive (e.g. “W” for the drive W:). Select a letter that is not
already in use on your computer. In the “Folder” field, type
\\karahka.cc.jyu.fi\user. Check the box “Connect using different credentials” and click “Finish”. Then type [email protected] (where
“username” is your university username) and your password as usual, and click OK.
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University of Jyväskylä – IT Services – www.jyu.fi/itp/en
3) cmd window.
Another way of connecting is to use the cmd window. Use the following command:
net use w: \\karahka.cc.jyu.fi\username *
/u:[email protected]
Replace “username” with your University username.
For more instructions, see https://www.jyu.fi/itp/en/guides/
→ WWW → Home pages
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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CONNECTION TO LINUX COMPUTERS
Activate Linux at http://salasana.jyu.fi
The names of available Linux computers are halava.cc.jyu.fi and
jalava.cc.jyu.fi. They are identical, so you can use either one.
When you wish to update your web pages, you can contact your
home directory from home using WinSCP. For more information and
instructions, see
https://www.jyu.fi/itp/en/guides/
→ Networks and remote connections
30
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
Computer labs at the University
University of Jyväskylä – IT Services – www.jyu.fi/itp/en
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