Packard Bell EasyNote NM85, EasyNote NM87 Service Manual

Packard Bell EasyNote NM85, EasyNote NM87 Service Manual | Manualzz
EasyNote NM85 / NM86 / NM87 / NM89 / NM98
SERVICEGUIDE
Revision History
Please refer to the table below for the updates made on the EasyNote NM85 / NM86 / NM87 / NM89 / NM98 service guide.
Date
Chapter
Updates
Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw
Copyright
© 2010 Packard Bell is a registered trademark of Packard Bell BV. All rights reserved. All other brands and product names are
trademarks or registered trademarks of their respective companies.
PRINTED IN TAIWAN
Contents
Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hardware specifications and configurations . . . . . . . . . . . . . . . . . . . . . . . 7
CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wired LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons/Indicators/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . .
BIOS setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating the Crisis Recovery disk . . . . . . . . . . . . . . . . . . . . . . .
Performing a BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running the Flash utility: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing a BIOS password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unlocking the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
19
19
28
28
28
29
30
31
Chapter 3: Replacing notebook components . . . . . . . . . . . . . . . . . . . . . . . .33
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Preparing the work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing the bay cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing the wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Replacing the touchpad board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Replacing the LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing the power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Replacing the USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Replacing the LCD front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Replacing the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the LCD panel hinge brackets . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Replacing the antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Replacing the LCD assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Testing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Testing the keyboard or auxiliary input device . . . . . . . . . . . . . 97
Testing the memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Testing the power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Testing the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Power-On Self-Test (POST) error message . . . . . . . . . . . . . . . . . . . . . 100
Index of error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
No-beep error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Phoenix BIOS beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
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Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard and touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
109
110
110
110
111
111
112
113
Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom view - Discrete model . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom view - UMA model . . . . . . . . . . . . . . . . . . . . . . . . . . .
116
116
117
118
Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .119
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Exploded diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
FRU list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 127
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Microsoft® Windows 7® Compatibility Test . . . . . . . . . . . . . . . . . . . 128
Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 131
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Contents
iv
CHAPTER1
System specifications
•
•
•
•
Preface
Features
System block diagram
Hardware specifications and configurations
1
CHAPTER 1: System specifications
Preface
Conventions
The following conventions are used in this manual:
Warning
Indicates a potential for personal injury.
Caution
Indicates a potential loss of data or damage to equipment.
Important
Indicates information that is important to know for the proper completion of
a procedure, choice of an option, or completing a task.
General information
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic
configuration decided for Acer’s global product offering. To better fit local market
requirements and enhance product competitiveness, your regional office may have
decided to extend the functionality of a machine (such as add-on cards, modems,
or extra memory capabilities). These localized features are not covered in this
generic service guide. In such cases, contact your regional offices or the
responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on
your regional web or channel. If, for whatever reason, a part number change is
made, it may not be noted in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part
number code to those given in the FRU list of this printed service guide. You must
use the list provided by your regional Acer office to order FRU parts for repair
and service of customer machines.
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Features
Platform
• Processor
• Intel® Core i3 Processors: 330M (2.13 GHz), 350M (2.26 GHz)
• Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz),
•
•
540M (2.53 GHz)
• Intel Core i7 Processors: 620M (2.66 GHz)
Core logic: Mobile Intel HM55 Express Chipset
Wireless
• Intel WLAN 112BN.HMWG MM#903341
• Intel WLAN INT1000HBG
• Intel WLAN 622AN.HMWG
• Foxconn Wireless LAN Atheros HB93 2x2 BGN (HM)
• Foxconn Wireless LAN Broadcomm 43225 2x2 BGN (HM) T77H103.00
• Foxconn Wirelss LAN Atheros HB95BG (HM) T77H121.10
• Liteon Wireless LAN Atheris HB93 2x2 BGN (HM) WN6602AH
• Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN)
• Liteon Wireless LAN Atheris HB97 2x2 BGN (HM) WN6603AH
• QMI Wireless LAN Atheros HB93 2x2 BGN (HM) EM306
• WNC Wireless Atheros HB93 2x2 BGN (HM)
System memory
• DDR3 SO-DIMM
• Data rate supported: 800/1066/1333 MT/s
• Maximum memory: 8 GB (using two SO-DIMM modules)
Display and graphics
• 14.0" WXGA TFT LCD panel
• VGA controller:
• Discrete model: NVIDIA® GeForce GT 330M with DDR3-800 1 GB
VRAM or NVIDIA GeForce 310M with DDR3-800 512 MB VRAM
•
•
•
•
•
•
•
• UMA model: Integrated in the Mobile Intel HM55 Express Chipset
Dual independent display support
16.7 million colors
MPEG-2/DVD hardware-assisted capability (acceleration)
MPEG-2/DVD decoding (for selected models)
WMV9 (VC-1) support (acceleration)
WMV9 (VC-1) and H.264 (AVC) decoding (for selected models)
HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth
Digital Content Protection) support
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CHAPTER 1: System specifications
Storage subsystem
• Industry standard 2.5” SATA hard drive (160–640 GB)
• Optical drive options:
• Blu-ray Disc™/DVD-Super Multi double-layer drive
• DVD-Super Multi double-layer drive
• 5-in-1 card reader, supporting
Secure Digital™ (SD), MultiMediaCard
®
(MMC), Memory Stick (MS), Memory Stick PRO™ (MS PRO), xD-Picture
Card™ (xD)
Input devices
•
•
•
•
99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel
Twelve function keys, four cursor keys, two Windows® keys
Touchpad pointing device
Capacitive touch keys
Audio
•
•
•
•
•
Two built-in stereo speakers
Built-in microphone on webcam
Realtek ALC272 codec
Supports Dolby Advanced Audio technology
MS-Sound compatible
Communication
• Integrated webcam
• WLAN: Intel WLAN 112BN.HMWG/INT1000HBG/622AN.HMWG, Foxconn
•
•
Wireless LAN Atheros HB93/43225/HB95BG, Liteon Wireless LAN Atheris
HB93/8192SE/HB97, QMI Wireless LAN Atheros HB93, WNC Wireless
Atheros HB93
WPAN: Bluetooth® 2.0 + EDR (Enhanced Data Rate)
LAN: Gigabit Ethernet
I/O ports
•
•
•
•
•
•
•
External display (VGA) port
Microphone in
Headphone
HDMI™ port with HDCP support
USB (three)
Ethernet (RJ45)
DC in jack for AC adapter
Security
• Kensington lock slot
• BIOS-based user, supervisor, and HDD passwords
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Physical specifications
• Dimensions: 338.4 x 240 x 25 mm (13.32 × 9.4 × 0.98 in)
• Weight: < 2.2 kg (4.85 lb) (LED, 6 cell BTY, ODD, HDD)
Environmental specifications
• Temperature
• Operating: 32 °F to 90 °F (0 °C to 35 °C)
• Non-operating: -4 °F to 140 °F (-20 °C to 60 °C)
• Humidity (non-condensing)
• Operating: 10% to 90%
• Non-operating: 5% to 95%
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CHAPTER 1: System specifications
System block diagram
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Hardware specifications and
configurations
CPU
Item
Specification
CPU type
■
■
■
Intel Core i3 Processors: 330M (2.13 GHz), 50M (2.26 GHz)
Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz)
Intel Core i7 Processors: 620M (2.66 GHz)
Core logic
Mobile Intel HM55 Express Chipset
Socket type
LGA 1156 (Socket H)
Controllers
Item
Controller
Core logic
Mobile Intel HM55 Express Chipset
VGA
■
■
Discrete model: NVIDIA® GeForce GT 330M with DDR3-800 1 GB VRAM or
NVIDIA GeForce 310M with DDR3-800 512 MB VRAM
UMA model: Integrated in the Mobile Intel HM55 Express Chipset
LAN
Broadcom BCM57780
USB 2.0
Mobile Intel HM55 Express Chipset
Bluetooth
■
■
Wireless 802.11
■
■
■
■
Foxconn Bluetooth BRM2046
Atheros AR3011 /BRM2070
Intel WiFi Link 1000 Wireless Network Adapter
Atheros HB93 b/g/n
Atheros WN6603LH
Intel WLAN 112BN.HMWG MM#903341
Memory card reader
Alcor AU6433
Audio codec
Realtek ALC272
BIOS
Item
Specification
BIOS vendor
Phoenix
BIOS version
1.00
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CHAPTER 1: System specifications
Item
Specification
Supported protocols
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
BIOS password control
ACPI 1.0b/2.0/3.0 compliance
PCI 2.2, System/HDD Password
Security Control, INT 13H Extenstions
PnP BIOS 1.0a SMBIOS 2.4
BIOS Boot Specification
Simple Boot Flag 1.0
Boot Block
PCI Bus Power Management Interface Specification
USB Specification 1.1/2.0
IEEE 1394 1.0
USB/1394 CD-ROM Boot Up support
PC Card Standard 1995 (PCMCIA 3.0 Compliant Device)
IrDA 1.0
Intel AC97 CNR Specification
WfM 2.0, PXE 2.1
Boot Integrity Service Application Program Interface (BIS) 1.0
PC99a and Mobile PC2001 Compliant
Manually set
Memory
Item
Specification
Memory controller
Built-in
Memory size
0 MB (no on-board memory)
SO-DIMM socket
number
2 sockets
Supports maximum
memory size
8 GB
Supports SO-DIMM
type
DDR3 synchronous DRAM
Supports data rate
800/1066/1333 MT/s
Supports SO-DIMM
package
204-pin SO-DIMM
Memory module
combinations
You can install memory modules in any combination as long as they match the above
specifications.
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Hard disk drive
Item
Specification
Models
Seagate
ST9160314AS
Toshiba
MK1655GSX
HGST
HTS545016B9
A300
WD
WD1600BEVT22A23T0
Seagate
ST9250315AS
Toshiba
MK2565GSX
HGST
HTS545025B9
A300
WD
WD2500BEVT22A23T0
Seagate
ST9320325AS
Toshiba
MK3265GSX
HGST
HTS545032B9
A300
WD
WD3200BEVT22A23T0
Seagate
ST9500325AS
Toshiba
MK5065GSX
HGST
HTS545050B9
A300
WD
WD5000BEVT22A0RT0
Toshiba
MK6465GSX
WD
WD6400BEVT22A0RT0
Capacity (MB)
160000
250000
320000
500000
640000
Bytes per
sector
512
512
512
512
Data heads
3/4
4
4
4
Disks
2
2
2
2
Spindle speed
(RPM)
5400 RPM
5400 RPM
5400 RPM
5400 RPM
5400 RPM
Drive Format
Performance Specifications
Buffer size
8 MB
8 MB
8 MB
8 MB
8 MB
Interface
SATA
SATA
SATA
SATA
SATA
Max. media
transfer rate
(disk-buffer,
Mbytes/s)
540
540
850
3.0 GB/s (Max.)
Buffer to Host
3.0 GB/s
5V (DC) +/- 5%
5V (DC) +/- 5%
5V (DC) +/- 5%
5V (DC) +/- 5%
DC Power Requirements
Voltage
tolerance
5V (DC) +/- 5%
Optical drive
Item
Specification
Models
HLDS Super-Multi Drive GT30N/GT31N
PLDS Super-Multi Drive DS-8A4SH
Sony Super-Multi Drive AD-7585H
Toshiba Super-Multi Drive TS-L633C
Panasonic Super-Multi Drive UJ890A
HLDS BD Combo 1CT21N
PLDS BD Combo DS-4E1S
Pioneer BD Combo BDC-TD01RS
Sony BD Combo 4X BC-5500H
Performance Specification
Transfer rate
(KB/sec)
Sustained:
■
with CD: Max 3.6Mbytes/sec
■
with DVD: Max 10.08Mbytes/sec
Sustained:
■
with CD: Max 3.6Mbytes/sec
■
with DVD: Max 10.8Mbytes/sec
■
with BD: Max 11Mbytes/sec
9
CHAPTER 1: System specifications
Item
Specification
Buffer Memory
2MB
■
■
for CD/DVD: 2MB
for BD: 4.5MB
Interface
SATA
Applicable
disc format
CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+),
CD-text
DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM,
DVD+R, DVD+R DL, DVD+RW
CD:
CD-DA (Red Book) - Standard Audio CD & CD-TEXT
CD-ROM (Yellow Book Mode1 & 2) - Standard Data
CD-ROM XA (Mode2 Form1 & 2) - Photo CD, Multi-Session
CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge)
CD-Extra/ CD-Plus (Blue Book) - Audio & Text/Video
Video-CD (White Book) - MPEG1 Video
CD-R (Orange Book Part)
CD-RW & HSRW (Orange Book Part Volume1 & Volume 2
Super Audio CD (SACD) Hybrid type
US & US+ RW
DVD:
DVD-ROM (Book 1.02), DVD-Dual
DVD-Video (Book 1.1)
DVD-R (Book 1.0, 3.9G)
DVD-R (Book 2.0, 4.7G) - General & Authoring
DVD+R (Version 1.0)
DVD+RW
DVD-RW (Non CPRM & CPRM)
DVD°”R Dual
Blu-Ray:
BD-R, BD-R DL, BD-RE, BD-RE DL
Loading
mechanism
Load: Manual
Release: (a) Electrical (Release Button), (b) ATAPI command, (c) Emergency
Power Requirement
Input Voltage
5 V +/- 5% (Operating)
LCD
Item
Specification
Vendor
■
■
■
■
AUO
CMO
LG
Samsung
Screen diagonal (mm)
14 inches
Resolution support (pixels)
■
■
■
■
■
■
1366 x 768
1360 x 768
1280 x 768
1280 x 720
1024 x 768
800 x 600
Pixel pitch
0.226
Pixel arrangement
R.G.B. Vertical Stripe
10
5 V +/- 5% (Operating)
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Item
Specification
Display mode
Typical white luminance
(brightness)
220 nits
Luminance uniformity
1.25 max.
Contrast ratio
400:1, 500:1 or 650:1
Response time (msec)
8
Nominal input voltage VDD
+3.3V
Viewing angle (degree)
Horizontal: Right/Left
Vertical: Upper/Lower
45/45
20/45
Temperature range(  C)
Operating
Storage (shipping)
0 to +50
-40 to +60
Keyboard
Item
Specification
Keyboard controller
ENE 3930
Total number of keypads
99/100/103-key
Windows logo key
Yes
Internal & external
keyboard work
simultaneously
Plug USB keyboard to the USB port directly
Pointing device
Item
Specification
Type
■
■
Buttons
Synaptics TM1465-001 Touchpad
ALPS KGDFF0062A110031A Touchpad
Left/Right
11
CHAPTER 1: System specifications
Memory card reader
Item
Specification
Controller
Alcor AU6433
Cards supported
Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD)
Compliancy
■
■
■
■
■
■
■
■
■
■
Complies to SDIO Host Interface Specification Rev 1.0
Supports MMC, MMCplus, SD Memory, and SDIO cards
SDIO Version 1.10 compliant with High-Speed Mode
SD Host Interface Specification v1.0
SD Host Interface Specification v2.0
SD HC (High Capacity SD memory card)
Supports SD memory card, with CPRM security
Complies to MultiMediaCard™ Version 4.0
Supports Memory Stick™ and MS PRO media cards
Supports xD-Picture™ card and SmartMedia™ cards
Audio
Item
Specification
Audio codec
Realtek ALC272
Audio onboard or
optional
Built-in
Mono or stereo
Stereo
Resolution
24-bit DAC and ADC
Compatibility
HD Audio
Sampling rate
192 kHz maximum sample rate
Internal microphone
With webcam
Internal
speaker/quantity
2 speakers
Wired LAN
Item
Specification
LAN chipset
Broadcom BCM57780
Supports LAN protocol
10/100/1000 Mbps
LAN connector type
RJ45
LAN connector location
Left side
Features
■
■
■
12
Integrated 10/10/1000 BASE-T transceiver
PCI v2.2 compliant
Wake on LAN support meeting ACPI requirements
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Bluetooth
Item
Specification
Chipset
■
■
Foxconn Bluetooth BRM2046
Atheros AR3011 /BRM2070
Data throughput
2.1 Mbit/s
Protocol
Bluetooth 2.1
Interface
USB (board level)
Connector type
Wireless via Bluetooth protocols
Wireless LAN
Item
Specification
Chipset
■
■
■
■
■
■
■
■
Foxconn Wireless LAN Atheros HB93 2x2 BGN (HM)
Foxconn Wireless LAN Broadcomm 43225 2x2 BGN (HM) T77H103.00
Foxconn Wirelss LAN Atheros HB95BG (HM) T77H121.10
Liteon Wireless LAN Atheris HB93 2x2 BGN (HM) WN6602AH
Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN)
Liteon Wireless LAN Atheris HB97 2x2 BGN (HM) WN6603AH
QMI Wireless LAN Atheros HB93 2x2 BGN (HM) EM306
WNC Wireless Atheros HB93 2x2 BGN (HM)
Data throughput
11~54 Mbps, up to 270 Mbps for Draft-N
Protocol
■
■
■
■
■
Interface
IEEE
IEEE
IEEE
IEEE
IEEE
802.11a
802.11b
802.11g
802.11 Draft-N
802.16e
PCI bus (mini PCI socket for wireless module)
USB
Item
Specification
Chipset
Mobile Intel HM55 Express Chipset
USB compliancy level
2.0
OHCI
USB 1.1 and USB 2.0 host controller
Number of USB ports
4
Location
■
■
One on the left side
Two on the right side
13
CHAPTER 1: System specifications
Buttons/Indicators/Ports
Item
Specification
Buttons
■
Indicators
■
■
■
■
■
■
Ports
■
■
■
■
■
■
■
■
Power button
Bluetooth
Hard drive
Num lock
Caps lock
Battery charge
Power
USB (three)
External display (VGA) port
Ethernet (RJ45)
Headphone/SPDIF Audio Out
Microphone in
DC in jack for AC adapter
5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
HDMI™ port with HDCP support
Camera
Item
Specification
Model
Chicony 1.3M CH9665SN
Liteon 1.3M LT9665AL/LT6AASP
Suyin 1.3M SY9665SN
Interface
USB 2.0
Resolution
1.3 MP (1280 x800)
LED
No
Fans
CPU temperature (° C)
Fan speed (rpm)
Acoustic level (dBA)
45-50
0-3000
29
55-66
0-3300
33
68-74
3300-3800
38
78-83
3800-4100
40
86-91
4100-4800
40
Throttling 50%: % is controlled by operating system. Temperature point is 95 °C. OS shut down at 100 °C; H/W
shut down at 105 °C
14
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Battery
Item
Specification
Vendor
■
■
■
■
■
Panasonic
Samsung
Sanyo
Sony
Simplo
Type
Li-ion
Pack capacity
4400mAH
Number of battery cell
6
Package configuration
3 cells in series, 2 series in parallel
Normal voltage
11.1V
Charge voltage
12.6V (max)
Power supply
Item
Specification
Vendor
■
■
■
Delta
Liteon
Hipro
Input rating
90V AC to 264V AC, 47Hz to 63Hz
Maximum input AC
current
1.7A (max)
Output rating
19V DC, 3.42A, 65W
15
CHAPTER 1: System specifications
Power savings
ACPI mode
Power Management
Mech. Off (G3)
All devices in the notebook are turned off completely.
Soft Off (G2/S5)
OS initiated shutdown. All devices in the notebook are turned off completely.
Working (G0/S0)
Individual devices such as the CPU and hard disc may be power managed in this
state.
Suspend to RAM (S3)
■
■
■
■
■
■
■
Save to Disk (S4)
16
CPU set power down
VGA suspend
PCMCIA suspend
Audio power down
Hard drive power down
Optical drive power down
Super I/O low power mode
Also called Hibernation mode. System saves all system states and data onto the
disc prior to powering off the whole system.
CHAPTER2
System utilities
•
•
•
•
BIOS setup utility
BIOS recovery
Clearing a BIOS password
Unlocking the hard drive
17
CHAPTER 2: System utilities
BIOS setup utility
The BIOS setup utility is a hardware configuration program built into the notebook’s
BIOS (Basic Input/Output System). The notebook was shipped already properly
configured and optimized. However, if the user encounters configuration problems,
you may need to run Setup.
To run the BIOS Setup Utility:
1 Turn on the notebook.
If the computer is already turned on, save your data and close all open
applications, then restart the computer.
2 Press F2 when the Press <F2> to enter Setup prompt appears on the bottom
of the screen.
Use the left and right arrow keys to move between selections on the menu
bar.
Information
Main
P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y
Security
Boot
Exit
C P U Ty p e :
CPU Speed:
IDE0 Model Name:
IDE0 Serial Number:
ATA P I M o d e l N a m e :
S y s t e m B I O S Ve r s i o n :
V G A B I O S Ve r s i o n :
K B C Ve r s i o n :
Serial Number:
A s s e t Ta g N u m b e r :
Product Name:
Manufacturer Name:
UUID:
F1 Help
Esc Exit
18
Select Item
Select Menu
Intel (R) Core (TM) i3 CPU
M 43 0 @ 2 . 2 7 G H z
2260 MHZ
TO S H I B A M K 5 0 6 5 G S X - ( S 1 )
10D3S067S
H L - D T- S T D V D R A M G T 3 1 N - ( S 5 )
V1.00
70.18.49.00.07
01.01
914HB01003G005B001EB2200
N o A s s e t Ta g
XXXXXXXX
XXXXXXX
2 b 4 6 c d c 0 - 11 f 4 - 11 d f - 9 0 b b - f 8 8 f a a 5 5 11 8 2
-/+
Enter
C h a n g e Va l u e s
Select
Sub-Menu
F9
F10
Setup Defaults
Save and Exit
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Navigating the BIOS setup utility
Use the keys listed in the legend bar on the bottom of the Setup screen to work
your way through the various menu and submenu screens.
To use the BIOS setup utility:
•
•
•
•
•
•
1
To choose a menu, use the left  and right  arrow keys.
To choose an item, use the up  and down  arrow keys.
To change the value of a parameter, press + or -.
A plus sign (+) indicates the item has sub-items. Press ENTER to expand this
item.
To load default settings, press F9.
To save changes made and close the utility, press F10.
Press ESC while you are in any of the menu screen to display the Exit menu.
Important
• You can change the value of a parameter if it is enclosed in
square brackets.
• Navigation keys for a particular menu are shown on the bottom
of the screen. Help for parameters are found in the Item Specific
Help part of the screen. Read this information carefully when
making changes to parameter values.
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
BIOS setup utility menus
The Setup utility has five menus for configuring the various system functions.
These include: Information, Main, Security, Boot, and Exit.
Important
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
Actual screen information varies by model, installed features, and
location.
• In the descriptive table following each of the screenshot, settings
in boldface are the default settings.
19
CHAPTER 2: System utilities
Information
The Information menu displays a summary of your computer hardware information.
These information are necessary for troubleshooting and may be required when
asking for technical support.
Information
Main
P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y
Security
Boot
Exit
C P U Ty p e :
CPU Speed:
IDE0 Model Name:
IDE0 Serial Number:
ATA P I M o d e l N a m e :
S y s t e m B I O S Ve r s i o n :
V G A B I O S Ve r s i o n :
K B C Ve r s i o n :
Serial Number:
A s s e t Ta g N u m b e r :
Product Name:
Manufacturer Name:
UUID:
F1 Help
Esc Exit
20
Select Item
Select Menu
Intel (R) Core (TM) i3 CPU
M 43 0 @ 2 . 2 7 G H z
2260 MHZ
TO S H I B A M K 5 0 6 5 G S X - ( S 1 )
10D3S067S
H L - D T- S T D V D R A M G T 3 1 N - ( S 5 )
V1.00
70.18.49.00.07
01.01
914HB01003G005B001EB2200
N o A s s e t Ta g
XXXXXXXX
XXXXXXX
2 b 4 6 c d c 0 - 11 f 4 - 11 d f - 9 0 b b - f 8 8 f a a 5 5 11 8 2
-/+
Enter
C h a n g e Va l u e s
Select
Sub-Menu
F9
F10
Setup Defaults
Save and Exit
Parameter
Description
CPU Type
Displays the processor model and speed.
CPU Speed
Displays the processor speed.
IDE0 Model Name
Displays the model name of the hard drive installed on the
primary IDE master.
IDE0 Serial Number
Displays the serial number of the hard drive installed on the
primary IDE master.
ATAPI Model Name
Displays the model name of the installed optical drive.
System BIOS
Version
Displays system BIOS version.
VGA BIOS Version
Displays the VGA firmware version.
KBC Version
Displays the keyboard controller version.
Serial Number
Displays the system serial number.
Asset Tag Number
Displays the system asset tag number
Product Name
Displays the official model name of the computer.
Manufacturer Name
Displays the name of the computer manufacturer.
UUID
Displays the computer’s UUID (universally unique identifier).
UUID is an identifier standard used in software construction,
standardized by the Open Software Foundation (OSF) as part
of the Distributed Computing Environment (DCE).
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Main
Use the Main menu to set the system time and date, and other basic options.
Information
Main
P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y
Security
Boot
Exit
Item Specific Help
S y s t e m Ti m e :
System Date:
[10:05:48]
[02/09/2010]
To t a l M e m o r y :
4096 MB
Vi d e o M e m o r y :
512 MB
Quiet Boot:
Network Boot:
F12 Boot Menu:
D2D Recovery:
S ATA M o d e :
[Enabled]
[Enabled]
[Disabled]
[Enabled]
[AHCI Mode]
F1 Help
Esc Exit
Select Item
Select Menu
-/+
Enter
< Ta b > , < S h i f t - Ta b > , o r
<Enter> selects field.
C h a n g e Va l u e s
Select
Sub-Menu
F9
F10
Setup Defaults
Save and Exit
Parameter
Description
Format/Options
System Time
Displays the system time. The time is
expressed in a 24-hour format.
HH:MM:SS
(hour:minute:second)
System Date
Displays the system date.
MM/DD/YYYY
(month/day/year)
Total Memory
Displays the size of system memory detected during boot-up.
Video Memory
Displays the size of video memory detected during boot-up.
Quiet Boot
Enables or disables the Quiet Boot
function.
When enabled, BIOS setup is in graphical
mode and displays only the computer
brand logo during POST and while booting.
When disabled, BIOS setup is in
conventional text mode and displays the
system Summary Screen.
Disabled
Enabled
Network Boot
When enabled, a remote host with
appropriate boot image can boot this
computer. (only works with an Ethernet
device.)
Disabled
Enabled
F12 Boot Menu
Enables or disables the Boot menu during
POST.
Disabled
Enabled
21
CHAPTER 2: System utilities
Parameter
Description
Format/Options
D2D Recovery
Enables or disables the D2D Recovery
function. This function allows the user to
create a hidden partition on the hard drive
to store the operation system. User can
then use this partition to restore the system
to factory defaults by pressing the Alt+F10
keys during system boot-up.
Disabled
Enabled
SATA Mode
Select the SATA controller operating mode.
When set to AHCI (Advanced Host
Controller Interface), the SATA controller
enables its AHCI and RAID features when
the computer boots up.
When set to IDE, the SATA controller
disables its AHCI and RAID functions when
the computer boots up.
Note: If you do not intend to use the AHCI
or RAID features set this parameter to IDE
to speed up the boot-up time.
AHCI
IDE
Security
Use the Security menu option to set system passwords to protect your computer
from unauthorized use.
Information
Main
P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y
Security
Boot
Exit
Item Specific Help
Supervisor Password Is:
User Password Is:
HDD Password Is:
Clear
Clear
Clear
Set Supervisor Password
Set User Password
Set HDD Password
[Enter]
[Enter]
[Enter]
Password on Boot:
[Disabled]
F1 Help
Esc Exit
Select Item
Select Menu
-/+
Enter
C h a n g e Va l u e s
Select
Sub-Menu
Supervisor Password
controls access of the
w h o l e s e t u p u t i l i t y.
It can be used to boot
up when Password on
boot is enabled.
F9
F10
Setup Defaults
Save and Exit
.
22
Parameter
Description
Option
Supervisor
Password Is
Displays the supervisor password status.
Clear
Set
User Password Is
Displays the user password status.
Clear
Set
HDD Password Is
Displays the hard drive password status.
Clear
Set
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Parameter
Description
Option
Set Supervisor
Password
Press Enter to set a supervisor password. When set, this password
will allow the user to access and change all settings in the Setup
Utility.
Set User Password
Press Enter to set a user password. When set, this password will
restrict a user’s access to the Setup menus. Only the following
menus will be accessible:
• System Time and System Date
• All Exit menu options excluding Load Setup Defaults
Note: A supervisor password must first be set before creating a
user password.
If Password on Boot is enabled, the user must enter the user
password each time the notebook is turned on or wakes from
Sleep.
Set HDD
Password
Press Enter to set password for accessing the hard disk drive
(HDD) password. It will be required during boot-up or when waking
from hibernation mode.
Password on Boot
Referred to as the power-on password. When
enabled, the user or supervisor password will be
required to boot up the system.
Note: A supervisor password must first be set
before creating a user password.
Disabled
Enabled
Caution
When you are prompted to enter a password, you have three tries
before the system halts. Don’t forget your password.
Setting a password
Note the following reminders before you define a system password:
• The maximum length of password contains 8 alphanumeric characters.
• System passwords are case-insensitive.
• When typing the password, only shaded blocks representing each typed
character are visible.
To set a supervisor password:
1 Press  or  to highlight Set Supervisor Password, then press Enter.
The Set Supervisor Password box opens.
2 Type a password, then press Enter.
23
CHAPTER 2: System utilities
3 Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.
To set a user password:
1 Press  or  to highlight Set User Password, then press Enter.
The Set User Password box opens.
2 Type a password, then press Enter.
3 Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility.
Changing a password
To change a password:
1 Press  or  to highlight the Set Supervisor Password or Set User Password
field, then press Enter.
The Set Supervisor Password or Set User Password box opens.
2 Type the current password, then press Enter.
3 Type a new password, then press Enter.
4 Retype the new password to verify the first entry, then press Enter.
You will be prompted to save the new password.
5 Press Enter.
6 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.
24
www.packardbell.com
Removing a password
To remove a password:
1 Press  or  to highlight the Set Supervisor Password or Set User Password
field, then press Enter.
The Set Supervisor Password or Set User Password box opens.
2 Type the current password, then press Enter.
3 Press Enter twice without entering anything in the new and confirm password
fields.
You will be prompted to confirm the password removal.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.
Resetting a password
If you have forgotten the user password, the computer will continue to function
normally but you will have limited access to the Setup utility.
If you have enabled the Password on Boot field and you forget the supervisor
password, you will not be able to boot up the computer. The same thing applies
if you forget the HDD password.
To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap located on the system board. Go to page 30
for instructions.
To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock your hard drive. Go to page 31 for
instructions.
25
CHAPTER 2: System utilities
Boot
Use the Boot menu to set the preferred drive sequence in which the Setup utility
attempts to boot the operating system.
Information
Main
P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y
Security
Boot
Exit
Item Specific Help
Boot priority order:
1:
2:
3:
4:
5:
6:
7:
I D E 0 : TO S H I B A M K 5 0 6 5 G S X - ( S 1 )
I D E C D / D V D : H L - D T- S T D V D R A M G T 3 1 N - ( S 5 )
Network Boot: MBA v12.2.2 Slot 0300
USB HDD:
USB FDD:
USB Key:
USB CD/DVD:
F1 Help
Esc Exit
Select Item
Select Menu
-/+
Enter
C h a n g e Va l u e s
Select
Sub-Menu
U s e < > o r < > to
select a device, then
press <F6> to move it
up the list, or <F5>
to move it down the
list. Press <Esc> to
escape the menu.
F9
F10
Setup Defaults
Save and Exit
To set boot drive sequence:
1 Press  or  to highlight a bootable device.
2 Press F5 or F6 to move the selected device up or down the boot sequence.
3 Press F10 to save the changes you made and close the Setup utility.
26
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Exit
The Exit menu screen lists options for quitting from the Setup Utility.
Information
Main
P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y
Security
Boot
Exit
Item Specific Help
Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults
Discard Changes
Save Changes
F1 Help
Esc Exit
Select Item
Select Menu
Exit System Setup and
save your changes to
CMOS.
-/+
Enter
C h a n g e Va l u e s
Select
Sub-Menu
F9
F10
Setup Defaults
Save and Exit
Option
Description
Exit Saving Changes
Saves changes made and closes the Setup utility. Keyboard
shortcut: F10
Exit Discarding
Changes
Discards changes made and closes the Setup utility.
Load Setup Default
Loads the factory-default settings for all Setup parameters.
Keyboard shortcut: F9
Discard Changes
Discards all changes made to the Setup utility and loads
previous configuration settings.
Save Changes
Saves all changes made to the Setup utility.
27
CHAPTER 2: System utilities
BIOS recovery
An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt
the BIOS code, which will cause the system to go into an unbootable state. You
need to access and execute the boot block program to reboot the computer and
recover the regular BIOS code.
Caution
Observe the following when performing a BIOS recovery:
• Make sure the battery pack is installed to the system and that
the computer is connected to a UPS unit during the BIOS
recovery and BIOS flash procedures.
• The BIOS crisis recovery disk should be prepared in a computer
running the Windows XP or Windows Vista OS.
Creating the Crisis Recovery disk
To create the Crisis Recovery disk:
1 Prepare a removable USB storage device with a capacity size greater than
10 MB.
Note that all data on the USB storage device will be cleared during the
creation of the crisis disk.
2 Set up a computer running the Windows XP or Windows Vista OS and plug
in the USB storage device into an available USB port.
3
4
5
6
Decompress the Crisis Package Source.
Select WINCRIS.exe and then select Run as administrator.
Keep the default settings and then click Start button.
When the pop-up warning dialog box appears, click OK to create the crisis
disk.
7 Click No if you do not want to create another crisis disk.
8 Eject and reconnect the USB removable storage device, and make sure it
contains the BIOS.wph, MINIDOS.sys, and PHLASH16.exe files.
Performing a BIOS recovery
To perform a BIOS recovery:
1 Shut down the BIOS failed-computer.
2 Connect the USB storage device containing the Crisis Recovery disk files
to the failed computer.
3 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.
The BIOS recovery process begins. When the process is complete the
computer will automatically reboot.
4 Disconnect the USB storage device from the computer.
5 Perform a BIOS flash procedure to update the BIOS firmware.
28
www.packardbell.com
Running the Flash utility:
To run the Flash utility:
1 Rename the BIOS file as “XXXXXXX.FD”.
2 Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis
Recovery disk files.
3 Turn off the computer.
4 Insert the USB device containing the renamed BIOS file and the Crisis
Recovery disk files to any USB port.
5 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.
6 Release the Fn+Esc keys after POST.
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CHAPTER 2: System utilities
Clearing a BIOS password
To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap (G111) located on the system board.
UMA model
Discrete model
Gap
Default setting
Function
G111
Open (normal)
Short to clear the user and supervisor
passwords.
To clear a BIOS password:
1
2
3
4
5
Turn off the notebook and unplug all the peripherals connected to it.
Complete the steps in “Removing the battery” on page 38.
Complete the steps in “Removing the bay cover” on page 39.
Locate the G111 gap.
Use an electrical conductivity tool to short the two contacts on the hardware
gap together.
6 While resting the tool on the two contacts, plug one end of the AC adapter
into the DC power jack and plug one end to an electrical outlet.
7
8
9
10
11
12
30
Press the power button to turn on the system.
After the POST, remove the tool from the hardware gap.
Reinstall the battery pack, and the bay cover.
Turn on the notebook and press F2 during bootup to access the Setup utility.
Press F9 to load the system defaults.
Press F10 to save the changes you made and close the Setup utility.
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Unlocking the hard drive
To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock the hard drive.
To unlock a hard drive:
1 Open the computer in a DOS environment.
2 Type the following command:
A\> unlock6 XXXXX 00
3
4
5
6
7
Press Enter to display the command options.
Select option 2 (upper case ASCII code), then press Enter.
Write down the generated master password.
Reboot the computer.
In the HDD password prompt, type the master password generated in step 5,
then press Enter.
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CHAPTER 2: System utilities
32
CHAPTER3
Replacing notebook components
• Preventing static electricity
discharge
• Preparing the work space
• Required tools
• Preparing the notebook
• Replacing the hard drive
• Adding or replacing memory
modules
• Replacing the wireless card
• Replacing the optical drive
• Replacing the keyboard
• Replacing the palm rest
• Replacing the speakers
• Replacing the touchpad board
• Replacing the LED board
• Replacing the power button
board
• Replacing the LCD panel
assembly
• Replacing the USB board
• Replacing the Bluetooth
module
• Replacing the system board
• Replacing the cooling
assembly
• Replacing the processor
• Replacing the LCD front panel
• Replacing the webcam
• Replacing the LCD panel
• Replacing the LCD panel
hinge brackets
• Replacing the microphone
• Replacing the antennas
• Replacing the LCD assembly
lid
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CHAPTER 3: Replacing notebook components
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving
parts, turn off your notebook, remove the battery, and unplug the
power cord and network cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the
vent holes of the notebook.
Important
Before performing maintenance on the notebook, you should read
and understand the information in this section.
The components inside your notebook are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).
Before performing maintenance on the notebook, follow these guidelines:
• Avoid static-causing surfaces such as carpeted floors, plastic, and packing
•
•
•
•
foam.
Remove components from their antistatic bags only when you are ready to
use them. Do not lay components on the outside of antistatic bags because
only the inside of the bags provide electrostatic protection.
Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
Wear a grounding wrist strap (available at most electronics stores) and attach
it to a bare metal part of your workbench or other grounded connection.
Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that secures cables
or components. Two types of tape are used in this notebook:
• Mylar, non-conductive tape is typically transparent, with a red or brown tint.
• Conductive tape is typically grey or silver in color.
If the existing tape cannot be reused, replace it with the same type. Make sure
the replacement tape is of the non-ESD generating kind. Do not use cellophane
tape.
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Preparing the work space
Before performing maintenance on the notebook, make sure that your work space
and the notebook are correctly prepared.
• Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
•
•
•
•
•
•
•
mat.
Use a sturdy table. Make sure that the table top is wide enough to hold each
component as you remove it.
Ensure that clear lighting condition is available to make part identification
easier.
Keep your work surface free from clutter and debris that may damage
components.
Use a magnetized screwdriver for removing screws.
When removing components that are attached to the notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid
damaging the cable.
As you remove components and screws, lay them toward the rear of your
work surface (behind the notebook) or far enough to the side that your arms
will not accidentally brush them onto the floor.
To help keep track of screws, try the following:
– Place each component’s screws in their own section of a parts sorter.
– Place each component’s screws next to the component on your work
surface.
– Print the first page of each task, then place the page toward the rear of
your work surface. As you remove screws, place the screws in their
respective section on the page.
– After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the
holes if you place small pieces of masking tape over the hole openings.
When reassembling the component, just remove the tape and tighten
the screws.
– When you place flat-headed screws on the work surface, stand them
on their heads to prevent the screws from rolling off the table.
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CHAPTER 3: Replacing notebook components
Required tools
To disassemble the notebook, you need the following tools:
• Wrist grounding strap (for ESD prevention)
• Conductive mat (for ESD prevention)
v
• Flat screwdriver
v
• Phillips screwdriver
v
• Non-marring plastic scribe
v
36
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Preparing the notebook
To prepare the notebook for maintenance:
1
2
3
4
Make sure that the optical disc drive is empty.
Turn off the notebook.
Close the LCD panel.
Disconnect the AC adapter.
5 Disconnect the network cable and all peripheral devices connected to the
notebook.
6 Make sure there is no memory card on the card reader slot. To remove a
memory card:
a Push against the card, as if you were pushing it further into the slot,
letting the card spring out
b Pull the memory card out of its slot.
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CHAPTER 3: Replacing notebook components
Removing the battery
To remove the battery:
1
2
3
4
Turn the notebook over so the base is facing up.
Slide the battery lock to the unlocked position.
Slide the battery release latch.
Remove the battery out of the notebook.
Note
The battery is highlighted with a yellow circle in the above image.
Follow local regulations for battery disposal.
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Removing the bay cover
To remove or replace components located on the lower bay, you need to remove
the bay cover first.
Tools you need to complete this task:
Phillips #0 screwdriver
Non-marring plastic scribe
To remove the bay cover:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Turn the notebook over so the base is facing up.
3 Loosen the bay cover screws (these screws cannot be removed).
4 Insert a non-marring plastic scribe on the cover’s notch to release the cover
from the computer, and then remove the cover.
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CHAPTER 3: Replacing notebook components
Replacing the hard drive
Tools you need to complete this task:
Phillips #0 screwdriver
Non-marring plastic scribe
Screws removed during this task:
•
•
1 black M2×3 (hard drive)
2 chrome M3×4 (hard drive bracket)
To replace the hard drive:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the bay cover” on page 39.
3 Remove the hard drive screw.
4
40
Grasp the black mylar tab and use it to disengage the hard drive from its connector,
and then remove the drive from its compartment.
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5 If your new hard drive already includes the hard drive bracket, go to step 8.
If you need to use the bracket from the old hard drive, go to step 6.
6 Remove the screws that secure the hard drive bracket, and then detach the
bracket from the drive.
7 Place the bracket on the new drive and secure it with the two screws removed
in step 6.
8 Slide the new hard drive into the hard drive compartment and make sure
it’s properly engaged to the SATA1 connector.
9 Secure the new drive to the base with the screw removed in step 6.
10 Reinstall the bay cover.
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CHAPTER 3: Replacing notebook components
Adding or replacing memory modules
Important
Use only memory modules designed for this Packard Bell notebook.
Tools you need to complete this task:
Phillips #0 screwdriver
Non-marring plastic scribe
To add or replace memory modules:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the bay cover” on page 39.
3 If you are replacing a memory module, go to step 4.
If you installing an additional memory module, go to step 6.
4 Use a non-marring plastic scribe to push out the latches on both sides of
the memory slot until the module tilts upward.
5
Remove the memory module from its slot.
6 Insert the new memory module at a 30° angle into an empty memory slot,
and then press it down until it clicks into place.
The module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in
the memory slot.
7 Reinstall the bay cover.
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Replacing the wireless card
Tools you need to complete this task:
Phillips #0 screwdriver
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (wireless card)
To replace the wireless card:
1
2
3
4
Complete the steps in “Preparing the notebook” on page 37.
Complete the steps in “Removing the bay cover” on page 39.
Detach the bar code sticker covering the antenna cables.
Unplug the antenna cables. Note which color cable corresponds to each of
the connectors.
Important
The number of antenna cables varies depending on the type
of wireless card installed on the notebook. IEEE 802.11n
cards typically have three antenna cables. Other types of
wireless cards usually have only two antenna cables.
5 Move the antenna cables away from the wireless card screw.
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CHAPTER 3: Replacing notebook components
6 Remove the screw securing the wireless card.
7 Pull the card out of the slot.
8 Insert the new wireless card at a 30° angle into the empty Mini Card slot.
The card is keyed so it can only be inserted in one direction. If the card does
not fit, make sure that the notch in the card lines up with the tab in the card
slot.
9 Secure the new wireless card with the screw removed in step 6.
10 Reconnect the antenna cables to the connectors.
11 Reinstall the bay cover.
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Replacing the optical drive
Tools you need to complete this task:
Phillips #0 screwdriver
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2.5×6 (optical drive)
•
1 black M2×3 (optical drive bracket)
To replace the optical drive:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the bay cover” on page 39.
3 Remove the optical drive screw.
4 Use the non-marring plastic scribe to carefully push the optical drive out of
the drive bay, and then slide the drive out.
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CHAPTER 3: Replacing notebook components
5 If your new optical drive already has it’s own bracket and bezel, go to step 10.
If you need to use the bracket and bezel from the old optical drive, perform
steps 6–9 as necessary.
6 Detach the bezel from the old optical drive.
7 Remove the screw that secures the optical drive bracket, and then detach
the bracket from the drive.
8 Attach the bezel to the new optical drive.
9 Attach the bracket to the new optical drive and secure it with the screw
removed in step 7.
10 Slide the new optical drive into the drive bay and make sure it’s properly
engaged to the ODD1 connector.
11 Secure the new drive to the system board with the screw removed in step 3.
12 Reinstall the bay cover.
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Replacing the keyboard
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
To replace the keyboard:
1 Complete the steps in “Preparing the notebook” on page 37.
Caution
The keyboard is connected to the notebook through the keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest.
2 Complete the steps in “Removing the battery” on page 38.
3 Release the keyboard from the latches, as shown.
4 Raise the top of the keyboard slightly, and then carefully slide it toward the
LCD panel to release the keyboard retaining tabs from the palm rest.
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CHAPTER 3: Replacing notebook components
5 Flip the keyboard over onto the touchpad area to access to the keyboard
cable (1).
6 Open the keyboard cable connector (2) and disconnect the cable (3).
7 Lay the new keyboard face down on the palm rest.
8 Insert the keyboard cable to its system board connector, and then close the
clip to lock the cable in place.
Important
The keyboard cable is correctly oriented if it is not twisted.
9 Insert the retaining tabs on the bottom of the new keyboard into the slots
located on the top side of the touchpad area.
10 Gently press the keyboard down until it is flat all the way across.
11 Reinstall the battery.
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Replacing the palm rest
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
•
•
2 M2.5×6 black (palm rest - top side)
in step 13)
6 M2×3 black (palm rest - base side) - Indicated by A
Indicated by B in step 13)
9 black M2.5×6 (palm rest - base side) -
To replace the palm rest:
1
2
3
4
5
Complete the steps in “Preparing the notebook” on page 37.
Complete the steps in “Removing the battery” on page 38.
Complete the steps in “Removing the bay cover” on page 39.
If the notebook has a wireless card installed, unplug the antenna cables.
Remove the hard drive screw, and then remove the hard drive from its
compartment.
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CHAPTER 3: Replacing notebook components
6 Remove the optical drive screw, and then remove the optical drive.
7 Remove the keyboard by performing steps 4–6 of the “Replacing the
keyboard” procedure on page 47.
8
Disconnect the speaker cable its system board connector.
9 Disconnect the power button board cable from its system board connector.
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10 Disconnect the touchpad board cable from its system board connector.
11 Remove the screws securing the palm rest on the top side.
12 Close the LCD panel and turn the notebook over so the base is facing up.
13 Remove the screws securing the palm rest on the base side.
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CHAPTER 3: Replacing notebook components
14 Locate the small gaps on the top side of the palm rest and insert a small
flat-blade screwdriver or non-marring scribe into each gap to separate the
palm rest from the base enclosure.
15 Once the top side is separated, pry loose the left and right sides of the palm
rest, and finally the bottom side until all the palm rest retaining tabs have
been released.
16 Lift the palm rest assembly from the base enclosure.
17 Place the new palm rest assembly on top of the base enclosure and press
it down on all sides until it snaps into place.
18 Reconnect the speaker, power board, and touchpad cables to their
respective system board connectors.
19 Secure the palm rest assembly with the screws removed in steps 11 and 13.
20 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
21 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
22 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
23 If you have disconnected any wireless antennas, reconnect them now.
24 Reinstall the bay cover.
25 Reinstall the battery.
52
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Replacing the speakers
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 chrome M2×3 (speakers)
To replace the speakers:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the palm rest by performing steps 3–16 of the “Replacing the palm
rest” procedure on page 49.
3 Turn the palm rest over so that its underside is facing up.
4 Remove the speaker screws, release the speaker cable from the palm rest,
and then remove the speakers.
5
6
7
8
Position the new speakers on the palm rest.
Secure the speakers with the screws removed in step 4.
Secure the speaker cable on the palm rest latches
Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
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CHAPTER 3: Replacing notebook components
9 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
10 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
11 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
12 If you have disconnected any wireless antennas, reconnect them now.
13 Reinstall the bay cover.
14 Reinstall the battery.
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Replacing the touchpad board
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
To replace the touchpad board:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the battery” on page 38.
3 Remove the palm rest by performing steps 3–16 of the “Replacing the palm
rest” procedure on page 49.
4 Turn the palm rest over so that its underside is facing up.
5 Open the touchpad board cable connector and disconnect the cable, and
then remove the touchpad cable from the palm rest.
6 Note the orientation of the touchpad board for later reference in installing
the new touchpad board.
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CHAPTER 3: Replacing notebook components
7 Insert a small flat-blade screwdriver or non-marring scribe between the
touchpad board and the palm rest’s underside, and carefully pry the board
loose.
8 Remove the touchpad board from the palm rest.
Note
A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the above image. Follow the local regulations
for disposing this type of circuit board.
9 Observing the same orientation as the old touchpad board, secure the new
board on the palm rest.
10 Cover the new touchpad board with the double-sided tape.
11 Insert the touchpad cable to the touchpad board cable connector, and then
close the clip to lock the cable in place.
12 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
13 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
14 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
15 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
16 If you have disconnected any wireless antennas, reconnect them now.
17 Reinstall the bay cover.
18 Reinstall the battery.
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Replacing the LED board
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2×4 (LED board)
To replace the LED board:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the battery” on page 38.
3 If the notebook has a wireless card installed, remove the card from the old
system board and install it on the new system board by following the
instructions in the “Replacing the wireless card” section on page 43.
4 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
5 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
6 Remove the palm rest by following steps 7–16 of the “Replacing the palm
rest” procedure on page 49.
7 Turn the palm rest so that its underside is facing up.
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CHAPTER 3: Replacing notebook components
8 Disconnect the LED board cable from the LED board (1).
9 Remove the LED board screws, and then remove the old LED board from
the palm rest (2).
10 Connect the LED board cable to the new LED board.
11 Secure the new LED board with the screws removed in step 9.
12 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
13 Reinstall the keyboard aby performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
14 Close the LCD panel and turn the notebook over so the base is facing up.
15 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
17 If you have disconnected any wireless antennas, reconnect them now.
18 Reinstall the bay cover.
19 Reinstall the battery.
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Replacing the power button board
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2×4 (power button board)
To replace the power button board:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the battery” on page 38.
3 If the notebook has a wireless card installed, remove the card from the old
system board and install it on the new system board by following the
instructions in the “Replacing the wireless card” section on page 43.
4 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
5 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
6 Remove the palm rest by following steps 7–16 of the “Replacing the palm
rest” procedure on page 49.
7 Turn the palm rest so that its underside is facing up.
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CHAPTER 3: Replacing notebook components
8 Disconnect the power button board cable from the power button board (1).
9 Remove the power button board screws and remove the old power button
board from the palm rest (2).
10 Connect the power cable to the new power button board.
11 Secure the new power button board with the screws removed in step 9.
12 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
13 Reinstall the keyboard aby performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
14 Close the LCD panel and turn the notebook over so the base is facing up.
15 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
17 If you have disconnected any wireless antennas, reconnect them now.
18 Reinstall the bay cover.
19 Reinstall the battery.
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Replacing the LCD panel assembly
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
4 black M2.5×6 (LCD panel hinges)
To replace the LCD panel assembly:
1 Complete the steps in “Preparing the notebook” on page 37.
2 If the notebook has a wireless card installed, complete the steps in
“Removing the bay cover” on page 39, and then unplug the antenna cables.
If there’s no wireless card installed, proceed to step 7.
3 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
4 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
5 Remove the keyboard by performing steps 3–5 of the “Replacing the
keyboard” procedure on page 47.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.
6 Remove the palm rest by following steps 7–16 of the “Replacing the palm
rest” procedure on page 49.
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CHAPTER 3: Replacing notebook components
62
7
Disconnect the LCD cable from its system board connector.
8
Disconnect the microphone cable from its system board connector.
9
Release the microphone cable from the adhesive tabs securing them.
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10 If the notebook has a wireless card installed, note the antenna cable routing
for later reference and then perform step 11 to release the antenna cables
from the palm rest.
11 Release the antenna cables from the adhesive tabs and latches securing
them, and then pull them out from underneath the computer.
12 Carefully open the LCD panel to its fully extended position.
13 Move the LCD, microphone, and antenna cables away from the LCD hinge screws.
14 Remove the LCD hinge screws securing the LCD assembly.
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CHAPTER 3: Replacing notebook components
15 Lift the LCD panel assembly up and away from the notebook.
16 Position the new LCD panel assembly on the notebook, and then secure it
with the hinge screws removed in step 14.
17 If the notebook has a wireless card installed, proceed to step 18 to arrange
the antenna cables.
18 Refer to the antenna cable routing note made on step 10 and secure the
antenna cables to the base enclosure before pulling the ends downward to
the wireless card compartment.
19 Secure the microphone cable to the base enclosure with adhesive tabs.
20 Arrange the LCD, microphone, and antenna cables and reconnect them to their
system board connectors.
21 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
22 Close the LCD panel and turn the notebook over so the base is facing up.
23 If the notebook has a wireless card installed, reconnect the antenna cables
and then reinstall the bay cover.
24 Turn the notebook over so the palm rest is facing up.
25 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
26 Reinstall the battery.
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Replacing the USB board
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
To replace the USB board:
1
2
3
4
5
Complete the steps in “Preparing the notebook” on page 37.
Complete the steps in “Removing the battery” on page 38.
Complete the steps in “Removing the bay cover” on page 39.
If the notebook has a wireless card installed, unplug the antenna cables.
Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
7 Remove the keyboard by performing steps 3–5 of the “Replacing the
keyboard” procedure on page 47.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.
8 Remove the palm rest by following steps 7–16 of the “Replacing the palm
rest” procedure on page 49.
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9 Disconnect the USB board cable from the USB board, and then remove the
USB board from the tabs securing it.
10 Place the new USB board in the base enclosure.
11 Connect the USB board cable to the new USB board.
12 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
13 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
14 Close the LCD panel and turn the notebook over so the base is facing up.
15 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
17 If you have disconnected any wireless antennas, reconnect them now.
18 Reinstall the bay cover.
19 Reinstall the battery.
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Replacing the Bluetooth module
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
To replace the Bluetooth module:
1
2
3
4
5
Complete the steps in “Preparing the notebook” on page 37.
Complete the steps in “Removing the battery” on page 38.
Complete the steps in “Removing the bay cover” on page 39.
If the notebook has a wireless card installed, unplug the antenna cables.
Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
7 Remove the keyboard by performing steps 3–5 of the “Replacing the
keyboard” procedure on page 47.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.
8 Remove the palm rest by performing steps 7–16 of the “Replacing the palm
rest” procedure on page 49.
9 Remove the USB board by c.
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CHAPTER 3: Replacing notebook components
10 Disconnect the Bluetooth cable from the Bluetooth module, and then remove
the Bluetooth module from the tabs securing it.
11 Secure the new Bluetooth module on the base enclosure and connect the
Bluetooth cable to it.
12 Reinstall the USB board by performing steps 10–11 of the “Replacing the
USB board” procedure on page 65.
13 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
14 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
15 Close the LCD panel and turn the notebook over so the base is facing up.
16 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
17 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
18 If you have disconnected any wireless antennas, reconnect them now.
19 Reinstall the bay cover.
20 Reinstall the battery.
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Replacing the system board
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
1 black M2×3 (system board)
To replace the system board:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Complete the steps in “Removing the battery” on page 38.
3 Remove the memory from the old system board and install it on the new
system board by following the instructions in the “Adding or replacing
memory modules” section on page 42.
4 If the notebook has a wireless card installed, remove the card from the old
system board and install it on the new system board by following the
instructions in the “Replacing the wireless card” section on page 43.
5 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
7 Remove the keyboard by performing steps 3–5 of the “Replacing the
keyboard” procedure on page 47.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.
8 Remove the palm rest by performing steps 7–16 of the “Replacing the palm
rest” procedure on page 49.
9 RRemove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 40.
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CHAPTER 3: Replacing notebook components
10 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 45.
11 Remove the keyboard by performing steps 3–5 of the “Replacing the
keyboard” procedure on page 47.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.
12 Remove the palm rest by performing steps 7–16 of the “Replacing the palm
rest” procedure on page 49, and then disconnect the Bluetooth module cable
from its system board connector.
13 Disconnect the USB board cable from its system board connector.
14 Remove the system board screw.
Note
A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the previous image. Follow the local
regulations for disposing this type of circuit board.
The RTC battery has been highlighted with a yellow circle in the
previous image. Detach the RTC battery and follow the local
regulations for disposing it.
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15 Carefully pull the system board out of the base enclosure, and then flip it over.
Discrete model
UMA model
16 Disconnect the DC-input cable from the system board.
Discrete model
UMA model
17 Remove the cooling assembly by performing steps 4–7 of the “Replacing
the cooling assembly” procedure on page 73.
18 If your new system board does not include a processor, remove the
processor from the old system board and install it on the new system board
by performing steps 4–7 in the “Replacing the processor” section on page 76.
19 Reinstall the cooling assembly by performing steps 8–11 of the “Replacing
the cooling assembly” procedure on page 73.
20 Place the new system board in the base enclosure and secure it with the
screw removed in step 14.
21 Reconnect the USB board and Bluetooth module cables to their system
board connectors.
22 Reinstall the Bluetooth module by performing step 11 of the “Replacing the
Bluetooth module” procedure on page 67.
23 Reinstall the USB board by performing steps 10–11 of the “Replacing the
USB board” procedure on page 65.
24 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
25 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
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CHAPTER 3: Replacing notebook components
26 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
27 Close the LCD panel and turn the notebook over so the base is facing up.
28 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
29 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
30 If you have disconnected any wireless antennas, reconnect them now.
31 Reinstall the bay cover.
32 Reinstall the battery.
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Replacing the cooling assembly
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Additional materials you need to complete this task:
• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
1 black M2×3 (system board)
To replace the cooling assembly:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the system board by performing steps 1–15 of the “Replacing the
system board” procedure on page 69.
3 Turn the system board over to access the cooling fan cable.
4 Disconnect the cooling fan cable from its system board connector.
Discrete model
UMA model
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CHAPTER 3: Replacing notebook components
5 Loosen the spring-loaded captive screws securing the cooling assembly.
Follow the screw sequence indicated on the below images.
Discrete model
UMA model
6 Remove the cooling assembly from the system board.
Discrete model
UMA model
7 Lay the cooling assembly down in an upright position to avoid tainting your
work space with thermal grease.
8 Moisten a soft cloth with isopropyl alcohol and clean the processor die to
remove any thermal grease residue. Wipe the die surface several times to
make sure that no particles or dust contaminants are evident. Allow the
alcohol to evaporate before continuing.
Caution
Do not touch the contact surface of the new cooling assembly nor
the processor dire as this may leave dead skin cells or oils from
your finger that can result in poor thermal grease performance.
9 Apply just enough thermal grease to evenly coat the surface of the processor
die.
10 Place the new cooling assembly on the system board and tighten its captive
screws to secure it in place. Follow the sequence of the number beside each
screw when securing the cooling assembly.
11 Reconnect the cooling fan cable to its system board connector.
12 Reconnect the DC input cable to its system board connector.
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13 Reinstall the system board by performing steps 20 and 21 of the “Replacing
the system board” procedure on page 69.
14 Reconnect the USB board and Bluetooth module cables to their system
board connectors.
15 Reinstall the Bluetooth module by performing step 11 of the “Replacing the
Bluetooth module” procedure on page 67.
16 Reinstall the USB board by performing steps 10–11 of the “Replacing the
USB board” procedure on page 65.
17 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
18 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
19 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
20 Close the LCD panel and turn the notebook over so the base is facing up.
21 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
22 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
23 If you have disconnected any wireless antennas, reconnect them now.
24 Reinstall the bay cover.
25 Reinstall the battery.
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CHAPTER 3: Replacing notebook components
Replacing the processor
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
Non-marring plastic scribe
Additional materials you need to complete this task:
• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
1 black M2×3 (system board)
To replace the processor:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the cooling assembly by performing steps 4–7 of the “Replacing
the cooling assembly” procedure on page 73.
3 Remove the barcode sticker on top of the processor.
4 Use a flat-blade screwdriver to turn the processor lock screw
counter-clockwise (1).
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5 Remove the old processor from the system board (2).
Discrete model
UMA model
6 Align pin 1 of the new processor (indicated by the gold arrow on the corner
of the processor) with the beveled corner of the processor socket.
Discrete model
UMA model
The processor will easily fit into the socket if you oriented it properly.
7 Use a flat-blade screwdriver to turn the lock screw 180° clockwise to secure
the processor in place.
8 Apply just enough thermal grease to evenly coat the surface of the processor
die.
9 Reinstall the cooling assembly by performing steps 8–11 of the “Replacing
the cooling assembly” procedure on page 73.
10 Reinstall the system board by performing steps 20 and 21 of the “Replacing
the system board” procedure on page 69.
11 Reconnect the USB board and Bluetooth module cables to their system
board connectors.
12 Reinstall the Bluetooth module by performing step 11 of the “Replacing the
Bluetooth module” procedure on page 67.
13 Reinstall the USB board by performing steps 10–11 of the “Replacing the
USB board” procedure on page 65.
14 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
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CHAPTER 3: Replacing notebook components
15 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
16 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
17 Close the LCD panel and turn the notebook over so the base is facing up.
18 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 45.
19 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 40.
20 If you have disconnected any wireless antennas, reconnect them now.
21 Reinstall the bay cover.
22 Reinstall the battery.
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Replacing the LCD front panel
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2.5×4 (LCD front panel)
To replace the LCD front panel:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the screw covers from the corner of the LCD front panel.
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CHAPTER 3: Replacing notebook components
4 Remove the LCD front panel screws.
5 Carefully pry loose the front panel from the LCD assembly lid. Start on the
top side, continue to the left and right sides, and finally the bottom side.
Remove the front panel.
6 Place the new front panel on top of the LCD assembly lid.
Make sure that the LCD, webcam, microphone, antenna, and power button
cables are properly routed on the hinge sides.
7 Press the front panel on all sides until it snaps into place.
Make sure that there is no gap between the front panel and the LCD
assembly lid.
8 Secure the front panel with screws removed in step 4.
9 Return the LCD front panel screw covers to their places.
10 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
11 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
12 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
13 Close the LCD panel and turn the notebook over so the base is facing up.
14 Reinstall the battery.
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Replacing the webcam
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2.5×4 (LCD front panel)
To replace the webcam:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the LCD front panel by performing steps 3–5 of the “Replacing the
LCD front panel” procedure on page 79.
4 Disconnect the webcam board cable, and then pry the board from the LCD
assembly lid.
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CHAPTER 3: Replacing notebook components
5 Place the new webcam on the top side of the LCD assembly lid.
6 Reinstall the LCD front panel by performing steps 6–9 of the “Replacing the
LCD front panel” procedure on page 79.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
7 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
8 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
9 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
10 Close the LCD panel and turn the notebook over so the base is facing up.
11 Reinstall the battery.
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Replacing the LCD panel
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2.5×4 (LCD front panel)
•
6 chrome M2.5×4 (LCD panel)
To replace the LCD panel:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the LCD front panel by performing steps 3–5 of the “Replacing the
LCD front panel” procedure on page 79.
4 Disconnect the webcam board cable, and then pry the board from the LCD
assembly lid.
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CHAPTER 3: Replacing notebook components
5 Remove the LCD panel bracket screws.
6 Remove the LCD panel from the LCD assembly lid.
7 Turn the LCD on its front to access the LCD-webcam cable.
8 Detach the LCD-webcam cable from the LCD’s underside.
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9 Disconnect the LCD-webcam cable from the LCD PCB.
10 Attach the LCD panel brackets and the LCD-webcam cable to the new LCD.
11 Place the new LCD panel on the LCD assembly lid and secure it with the
screws removed in step 5.
12 Reinstall the LCD front panel by performing steps 6–9 of the “Replacing the
LCD front panel” procedure on page 79.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
13 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
14 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
15 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
16 Close the LCD panel and turn the notebook over so the base is facing up.
17 Reinstall the battery.
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CHAPTER 3: Replacing notebook components
Replacing the LCD panel hinge brackets
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2.5×4 (LCD front panel)
•
•
6 chrome M2.5×4 (LCD panel)
4 chrome M2×3 (LCD panel hinge brackets)
To replace the LCD:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the LCD front panel by performing steps 3–5 of the “Replacing the
LCD front panel” procedure on page 79.
4 Remove the LCD panel by performing steps 4–6 of the “Replacing the LCD
panel” procedure on page 83.
5 Remove the screws securing the LCD panel brackets.
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6 Attach the new LCD panel brackets to the LCD.
7 Place the LCD panel on the LCD assembly lid and secure it with the screws
removed in step 5.
8 Reinstall the LCD front panel by performing steps 6–9 of the “Replacing the
LCD front panel” procedure on page 79.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
9 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
10 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
11 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
12 Close the LCD panel and turn the notebook over so the base is facing up.
13 Reinstall the battery.
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CHAPTER 3: Replacing notebook components
Replacing the microphone
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
•
2 black M2.5×4 (LCD front panel)
6 chrome M2.5×4 (LCD panel)
To replace the microphone:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the LCD front panel by performing steps 3–5 of the “Replacing the
LCD front panel” procedure on page 79.
4 Remove the LCD panel by performing steps 4–6 of the “Replacing the LCD
panel” procedure on page 83.
5 Release the microphone cable from the adhesive tabs securing them, and
then remove the microphone from the LCD assembly lid.
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6 Place the new microphone on the LCD assembly lid and secure its cable
on the adhesive tabs.
7 Place the LCD panel back on the LCD assembly lid.
8 Return the panel bracket screws to their places.
9 Reinstall the LCD front panel by performing steps 6–9 of the “Replacing the
LCD front panel” procedure on page 79.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
10 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
11 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
12 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
13 Close the LCD panel and turn the notebook over so the base is facing up.
14 Reinstall the battery.
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Replacing the antennas
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
2 black M2.5×4 (LCD front panel)
•
6 chrome M2.5×4 (LCD panel)
To replace the antennas:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the LCD front panel by performing steps 3–5 of the “Replacing the
LCD front panel” procedure on page 79.
4 Remove the LCD panel by performing steps 4–6 of the “Replacing the LCD
panel” procedure on page 83.
5 Release the antenna cables from the retaining latches securing them, and
then carefully pry the cables loose from the LCD assembly lid to remove
the antennas.
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6 Secure the new antenna on the LCD assembly lid and route their cables
underneath the adhesive tabs.
7 Place the LCD panel with hinge brackets back on the LCD assembly lid.
8 Return the panel bracket screws to their places.
9 Reinstall the LCD front panel by performing steps 6–9 of the “Replacing the
LCD front panel” procedure on page 79.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
10 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
11 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
12 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
13 Close the LCD panel and turn the notebook over so the base is facing up.
14 Reinstall the battery.
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CHAPTER 3: Replacing notebook components
Replacing the LCD assembly lid
Tools you need to complete this task:
Phillips #0 screwdriver
Flat screwdriver
or
Non-marring plastic scribe
Screws removed during this task:
•
1 black M2×3 (hard drive)
•
1 black M2.5×6 (optical drive)
•
2 M2.5×6 black (palm rest - top side)
•
6 M2×3 black (palm rest - base side) - Indicated by A
in step 13 of the “Replacing the palm rest” procedure on page 49
•
9 black M2.5×6 (palm rest - base side) Indicated by B in step 13 of the “Replacing the palm rest” procedure on
page 49
•
•
2 black M2.5×4 (LCD front panel)
6 chrome M2.5×4 (LCD panel)
To replace the LCD assembly lid:
1 Complete the steps in “Preparing the notebook” on page 37.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 61.
3 Remove the LCD front panel by performing steps 3–5 of the “Replacing the
LCD front panel” procedure on page 79.
4 Remove the LCD panel by performing steps 4–6 of the “Replacing the LCD
panel” procedure on page 83.
5 If you are going to use the same webcam, microphone and wireless
antennas, remove these items from the old LCD assembly lid and attach
them to the new one. Refer to the related replacement procedure on previous
pages for instructions.
6 Place the LCD panel with hinge brackets back on the LCD assembly lid.
7 Return the panel bracket screws to their places.
8 Reinstall the LCD front panel by performing steps 6–9 of the “Replacing the
LCD front panel” procedure on page 79.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
9 Reinstall the LCD panel assembly by following the steps 16–26 of the
“Replacing the LCD panel assembly” procedure on page 61.
10 Reinstall the palm rest by performing steps 17–19 of the “Replacing the palm
rest” procedure on page 49.
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11 Reinstall the keyboard by performing steps 7–11 of the “Replacing the
keyboard” procedure on page 47.
12 Close the LCD panel and turn the notebook over so the base is facing up.
13 Reinstall the battery.
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CHAPTER 3: Replacing notebook components
94
CHAPTER4
Troubleshooting
•
•
•
•
•
•
•
•
Diagnosing problems
System test procedures
Power-On Self-Test (POST) error message
Index of error messages
Phoenix BIOS beep codes
Symptom-to-FRU error messages
Intermittent problems
Undetermined problems
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CHAPTER 4: Troubleshooting
Diagnosing problems
Use the following procedure as a guide for diagnosing notebook problems.
Important
The diagnostic tests are intended to test only Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid
system responses.
1 Obtain the failing symptoms in as much detail as possible.
2 Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3 Use the following table with the verified symptom to determine which page
to go to.
Symptoms (Verified)
Go To
Power failure. (The power indicator does
not go on or stay on.)
“Testing the power system” on page 98
POST does not complete. No beep or
error codes are indicated.
■
■
POST detects an error and displayed
messages on screen.
“Index of error messages” on page 101
Other symptoms (LCD display problems
or others).
“Power-On Self-Test (POST) error message”
on page 100
Symptoms cannot be re-created
(intermittent problems).
■
■
■
96
“Power-On Self-Test (POST) error
message” on page 100
“Undetermined problems” on page 113
Use the customer-reported symptoms and
go to “Power-On Self-Test (POST) error
message” on page 100
“Intermittent problems” on page 112
“Undetermined problems” on page 113
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System test procedures
Testing the optical drive
Use the following procedure to isolate a problem in an optical drive controller,
driver, or drive.
Important
Make sure that the CD-ROM does not have any label attached to it. The
label can cause damage to the drive or can cause the drive to fail.
To test the optical drive:
1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the CD-ROM Test and see if the test completes successfully.
3 Follow the instructions in the message window.
If an error occurs, reconnect the connector on the system board.
If the error still remains:
4 Reconnect the external optical drive to a USB jack.
5 Replace the external optical drive.
6 Replace the system board.
Testing the keyboard or auxiliary input device
If the internal keyboard does not work or an unexpected character appears, make
sure that the flexible cable extending from the keyboard is correctly seated in the
connector on the system board. If the keyboard cable is connected correctly, run
the Keyboard Test.
Important
Disconnect any external keyboards before testing the built-in keyboard.
If the tests detect a keyboard problem, do the following one at a time.
To correct the problem:
1 Reconnect the keyboard cable to the system board.
2 Replace the keyboard.
3 Replace the system board.
Important
Do not replace a non-defective FRU.
The following auxiliary input devices are supported by this notebook:
• Numeric keypad
• External keyboard
If any of these devices do not work, reconnect the cable connector and repeat
the failing operation.
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CHAPTER 4: Troubleshooting
Testing the memory
Memory errors can stop your programs, show error messages on the screen, or
hang the system.
To test the memory:
Boot from the diagnostics diskette and start the diagnostics program.
1
2
3
4
Run the Memory Test and see if the test completes successfully.
Press F2 in the test items.
Follow the instructions in the message window.
Important
Make sure that each memory card is fully installed into the connector.
A loose connection can cause an error.
Testing the power system
To test for a power problem:
• Turn on the notebook using each of the following power sources:
• Remove the battery pack, connect the power adapter, then make sure
that the notebook turns on using AC power.
• Disconnect the power adapter, install a charged battery pack, then make
sure that power is supplied by the battery pack.
If you suspect a power problem, complete the appropriate power supply check:
• “Check the power adapter” on page 98
• “Check the battery pack” on page 99
Check the power adapter
Unplug the power adapter cable from the notebook and measure the output
voltage at the power adapter cable plug. See the following figure.
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
• If the voltage is not correct, replace the power adapter.
• If the voltage is within the range, do the following:
• Replace the system board.
• If the problem is not corrected, see “Undetermined problems” on page
•
•
113.
If the power-on indicator does not light up, check the power adapter’s
power cord for correct continuity and installation.
If the operational charge does not work, see “Check the battery pack”
on page 99.
Important
An audible noise from the power adapter does not always indicate
a defect.
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Check the battery pack
To check the battery pack using software:
1 Open Power Management in the Windows Control Panel.
2 In Power Meter, make sure that the parameters shown for Current Power
Source and Total Battery Power Remaining are correct.
3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify
first the problem is on recharging or discharging.
To check the battery pack using hardware:
1 Turn off the notebook.
2 Remove the battery pack and measure the voltage between battery terminals
1 (+) and 6 (ground).
3 If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
Important
To check the battery charge operation, use a discharged battery pack or a
battery pack that has less than 50% of the total power remaining when installed
in the notebook.
If the battery status indicator does not light up, remove the battery pack and let
it return to room temperature. Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge
indicator still does not light up, replace the DC/DC charger board.
Testing the touchpad
If the touchpad doesn’t work, do the following actions one at a time to correct the
problem.
To test the touchpad:
1 Reconnect the touchpad cables.
2 Replace the touchpad.
3 Replace the system board.
Important
Do not replace a non-defective FRU.
After you use the touchpad, the pointer may drift on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure is
applied to the touchpad pointer. This symptom is not a hardware problem. No
service actions are necessary if the pointer movement stops in a short period of
time.
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CHAPTER 4: Troubleshooting
Power-On Self-Test (POST) error
message
The POST error message index lists the error message and their possible causes.
The most likely cause is listed first.
Important
Perform the FRU replacement or actions in the sequence shown in the
FRU/Action column. If the FRU replacement does not solve the problem, put the
original part back in the notebook. Do not replace a non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when
servicing a notebook.
If the symptom is not listed, see “Undetermined problems” on page 113.
The following lists the error messages that the BIOS displays on the screen and
the error symptoms classified by function.
Important
Most of the error messages occur during POST. Some of them display
information about a hardware device, such as the amount of memory installed.
Others may indicate a problem with a device, such as the way it has been
configured.
Important
If the system fails after you make changes in the BIOS Setup Utility menus,
reset the notebook, enter Setup, and install Setup defaults or correct the error.
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Index of error messages
Error codes
Error Codes
Error Messages
006
Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(The causes are shown before “Equipment Configuration Error”)
010
Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070
Real Time Clock Error
071
CMOS Battery Bad
072
CMOS Checksum Error
110
System is disabled. An incorrect password was entered.
<No error code>
Battery is critically low. In this situation BIOS issues four short beeps, then shuts the system
down. No message is displayed.
<No error code>
Temperature is critically high. In this situation BIOS shuts the system down. No message is
displayed.
Error messages
Error Messages
FRU/Action Sequence
Failure Fixed Disk
■
■
■
■
Reconnect the hard disk drive connector.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the hard disk drive.
Test or replace the system board.
Stuck Key
See “Testing the keyboard or auxiliary input device” on page 97.
Keyboard error
See “Testing the keyboard or auxiliary input device” on page 97.
Keyboard Controller Failed
See “Testing the keyboard or auxiliary input device” on page 97.
Keyboard locked - Unlock key switch
Unlock the external keyboard.
Monitor type does not match CMOS - Run Setup
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
notebook.
Shadow RAM Failed at offset: nnnn
■
■
System RAM Failed at offset: nnnn
■
■
Extended RAM Failed at offset: nnnn
■
■
Test or replace the BIOS ROM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
System battery is dead - Replace and run Setup
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
System CMOS checksum bad - Default
configuration used
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
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CHAPTER 4: Troubleshooting
Error Messages
FRU/Action Sequence
System timer error
■
■
Real time clock error
■
■
Previous boot incomplete - Default configuration
used
■
■
■
Memory size found by POST differed from
CMOS
■
■
■
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the SO-DIMM.
Test or replace the system board.
Diskette drive A error
■
Incorrect Drive A type - run SETUP
Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility
System cache error - Cache disabled
Test or replace the system board.
CPU ID:
Test or replace the system board.
DMA Test Failed
■
■
Software NMI Failed
■
■
Fail-Safe Timer NMI Failed
■
■
Device Address Conflict
■
■
■
Allocation Error for device
■
■
■
Failing Bits: nnnn
■
■
■
Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility.
Test or replace the SO-DIMM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the BIOS ROM.
Test or replace the system board.
Fixed Disk n
None
Invalid System Configuration Data
■
■
102
Test or replace the BIOS ROM.
Test or replace the system board.
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Error Messages
FRU/Action Sequence
I/O device IRQ conflict
■
■
■
Operating system not found
■
■
■
■
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run the BIOS Setup Utility and see if fixed disk and drive A: are
properly identified.
Test or replace the diskette drive
Test or replace the hard disk drive
Test or replace the system board
No-beep error messages
No-beep Error Messages
No beep, power-on indicator turns off and LCD
is blank.
FRU/Action in Sequence
■
■
■
■
■
No beep, power-on indicator turns on and LCD
is blank.
■
■
■
■
■
■
■
■
No beep, power-on indicator turns on and LCD
is blank. But you can see POST on an external
CRT.
■
■
■
■
■
■
No beep, power-on indicator turns on and a
blinking cursor shown on LCD during POST.
No beep during POST but system runs correctly.
■
■
■
■
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 98.
Make sure that every connector is connected tightly and correctly.
Reconnect the SO-DIMM.
Test or replace the LED board.
Test or replace the system board.
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 98.
Reconnect the LCD connector
Check the hard disk drive.
Check the LCD inverter ID.
Check the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Reconnect the LCD connectors.
Check the LCD inverter ID.
Check the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Make sure that every connector is connected tightly and correctly.
Test or replace the system board.
Test or replace the speaker.
Test or replace the system board.
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CHAPTER 4: Troubleshooting
Phoenix BIOS beep codes
Code
Beeps
POST Routine Description
02h
Verify Real Mode
03h
Disable Non-Maskable Interrupt (NMI)
04h
Get CPU type
06h
Initialize system hardware
08h
Initialize chipset with initial POST values
09h
Set IN POST flag
0Ah
Initialize CPU registers
0Bh
Enable CPU cache
0Ch
Initialize caches to initial POST values
0Eh
Initialize I/O component
0Fh
Initialize the local bus IDE
10h
Initialize Power Management
11h
Load alternate registers with initial POST values
12h
Restore CPU control word during warm boot
13h
Initialize PCI Bus Mastering devices
14h
Initialize keyboard controller
16h
1-2-2-3
BIOS ROM checksum
17h
Initialize cache before memory autosize
18h
8254 timer initialization
1Ah
8237 DMA controller initialization
1Ch
Reset Programmable Interrupt Controller
20h
1-3-1-1
Test DRAM refresh
22h
1-3-1-3
Test 8742 Keyboard Controller
24h
Set ES segment register to 4 GB
26h
Enable A20 line
28h
Autosize DRAM
29h
Initialize POST Memory Manager
2Ah
Clear 215 KB base RAM
2Ch
1-3-4-1
RAM failure on address line xxxx
2Eh
1-3-4-3
RAM failure on data bits xxxx of low byte of memory bus
2Fh
104
Enable cache before system BIOS shadow
www.packardbell.com
Code
Beeps
POST Routine Description
30h
1-4-1-1
RAM failure on data bits xxxx of high byte of memory bus
32h
Test CPU bus-clock frequency
33h
Initialize Phoenix Dispatch Manager
36h
Warm start shut down
38h
Shadow system BIOS ROM
3Ah
Autosize cache
3Ch
Advanced configuration of chipset registers
3Dh
Load alternate registers with CMOS values
42h
Initialize interrupt vectors
45h
POST device initialization
46h
2-1-2-3
Check ROM copyright notice
48h
Check video configuration against CMOS
49h
Initialize PCI bus and devices
4Ah
Initialize all video adapters in system
4Bh
QuietBoot start (optional)
4Ch
Shadow video BIOS ROM
4Eh
Display BIOS copyright notice
50h
Display CPU type and speed
51h
Initialize EISA board
52h
Test keyboard
54h
Set key click if enabled
58h
2-2-3-1
Test for unexpected interrupts
59h
Initialize POST display service
5Ah
Display prompt “Press F2 to enter SETUP”
5Bh
Disable CPU cache
5Ch
Test RAM between 512 and 640 KB
60h
Test extended memory
62h
Test extended memory address lines
64h
Jump to User Patch1
66h
Configure advanced cache registers
67h
Initialize Multi Processor APIC
68h
Enable external and CPU caches
69h
Setup System Management Mode (SMM) area
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CHAPTER 4: Troubleshooting
Code
Beeps
POST Routine Description
6Ah
Display external L2 cache size
6Bh
Load custom defaults (optional)
6Ch
Display shadow-area message
6Eh
Display possible high address for UMB recovery
70h
Display error messages
72h
Check for configuration errors
76h
Check for keyboard errors
7Ch
Set up hardware interrupt vectors
7Eh
Initialize coprocessor if present
80h
Disable onboard Super I/O ports and IRQs
81h
Late POST device initialization
82h
Detect and install external RS232 ports
83h
Configure non-MCD IDE controllers
84h
Detect and install external parallel ports
85h
Initialize PC-compatible PnP ISA devices
86h
Re-initialize onboard I/O ports
87h
Configure Motherboard Configurable Devices (optional)
88h
Initialize BIOS Area
89h
Enable Non-Maskable Interrupts (NMIs)
8Ah
Initialize Extended BIOS Data Area
8Bh
Test and initialize PS/2 mouse
8Ch
Initialize floppy controller
8Fh
Determine number of ATA drives (optional)
90h
Initialize hard-disk controllers
91h
Initialize local-bus hard-disk controllers
92h
Jump to UserPatch2
93h
Build MPTABLE for multi-processor boards
95h
Install CD ROM for boot
96h
Clear huge ES segment register
97h
Fixup Multi Processor table
98h
1-2
Search for option ROMs. One long, two short beeps on checksum failure.
99h
Check for SMART drive (optional)
9Ah
Shadow option ROMs
106
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Code
Beeps
POST Routine Description
9Ch
Set up Power Management
9Dh
Initialize security engine (optional)
9Eh
Enable hardware interrupts
9Fh
Determine number of ATA and SCSI drives
A0h
Set time of day
A2h
Check key lock
A4h
Initialize Typematic rate
A8h
Erase F2 prompt
AAh
Scan for F2 key stroke
ACh
Enter SETUP
AEh
Clear Boot flag
B0h
Check for errors
B2h
POST done- prepare to boot operating system
B4h
1
One short beep before boot
B5h
Terminate QuietBoot (optional)
B6h
Check password (optional)
B9h
Prepare Boot
BAh
Initialize DMI parameters
BBh
Initialize PnP Option ROMs
BCh
Clear parity checkers
BDh
Display MultiBoot menu
BEh
Clear screen (optional)
BFh
Check virus and backup reminders
C0h
Try to boot with INT 19
C1h
Initialize POST Error Manager (PEM)
C2h
Initialize error logging
C3h
Initialize error display function
C4h
Initialize system error handler
C5h
PnPnd dual CMOS (optional)
C6h
Initialize notebook docking (optional)
C7h
Initialize notebook docking late
C8h
Force check (optional)
C9h
Extended checksum (optional)
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CHAPTER 4: Troubleshooting
Code
Beeps
POST Routine Description
D2h
Unknown interrupt
E0h
Initialize the chipset
E1h
Initialize the bridge
E2h
Initialize the CPU
E3h
Initialize the system timer
E4h
Initialize system I/O
E5h
Check force recovery boot
E6h
Checksum BIOS ROM
E7h
Go to BIOS
E8h
Set Huge Segment
E9h
Initialize Multi Processor
EAh
Initialize OEM special code
EBh
Initialize PIC and DMA
ECh
Initialize Memory type
EDh
Initialize Memory size
EEh
Shadow Boot Block
EFh
System memory test
F0h
Initialize interrupt vectors
F1h
Initialize Run Time Clock
F2h
Initialize video
F3h
Initialize System Management Mode
F4h
1
Output one beep before boot
F5h
Boot to Mini DOS
F6h
Clear Huge Segment
F7h
Boot to Full DOS
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Symptom-to-FRU error messages
LCD
Symptom / Error
■
■
■
■
The
The
The
The
LCD
LCD
LCD
LCD
backlight doesn't work.
is too dark.
brightness cannot be adjusted.
contrast cannot be adjusted.
Action in Sequence
■
■
■
■
■
■
■
■
■
■
■
■
The LCD screen is unreadable.
Missing pels in characters.
The screen appears abnormal.
The wrong color is displayed.
■
■
■
■
■
■
The LCD is displaying extra horizontal or vertical
lines.
■
■
■
■
■
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Reconnect the LCD connectors.
Test or replace the keyboard (if contrast and brightness function key
doesn't work).
Check the LCD inverter ID.
Test or replace the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Reconnect the LCD connector.
Check the LCD inverter ID.
Test or replace the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Check the LCD inverter ID.
Test or replace the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Power
Symptom / Error
Action in Sequence
The notebook shuts down during operation.
■
■
■
■
The notebook doesn’t turn on.
■
■
■
■
The notebook doesn’t turn off.
■
■
■
The battery can’t be charged.
■
■
■
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 98.
Test or replace the battery pack.
Test or replace the power adapter.
Test or replace the system board.
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 98.
Test or replace the battery pack.
Test or replace the power adapter.
Test or replace the system board.
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 98.
Press and hold the power button for more than four seconds.
Test or replace the system board.
Test the battery pack. See “Check the battery pack” on page 99.
Test or replace the battery pack.
Test or replace the system board.
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CHAPTER 4: Troubleshooting
Memory
Symptom / Error
Action in Sequence
Memory count (size) appears different from
actual size.
■
■
■
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the SO-DIMM.
Test or replace the system board.
Sound
Symptom / Error
No sound comes from the notebook when
running Windows multimedia programs.
Action in Sequence
■
■
■
The internal speakers make noise or emit no
sound.
■
■
Reinstall the audio driver.
Test or replace the speakers.
Test or replace the system board.
Test or replace the speakers.
Test or replace the system board.
Power management
Symptom / Error
Action in Sequence
The notebook will not hibernate.
■
■
■
The system doesn't hibernate and emits four
short beeps every minute.
■
■
■
■
■
■
The notebook doesn’t enter standby mode after
closing the LCD.
■
■
The system doesn't resume from hibernation
mode.
■
■
■
The system doesn't resume from standby mode
after opening the LCD.
■
■
The battery fuel gauge in Windows doesn’t go
higher than 90%.
■
■
■
■
The system hangs intermittently.
■
■
■
110
Test or replace the keyboard (if control is from the keyboard).
Test or replace the hard disk drive.
Test or replace the system board.
Press Fn+o and see if the notebook enters hibernation mode.
Test or replace the touchpad.
Test or replace the keyboard.
Check the hard disk connection to the system board.
Test or replace the hard disk drive.
Test or replace the system board.
Make sure that the magnet is in the magnet holder. For more
information, see “Replacing the LCD panel” on page 83.
Test or replace the system board.
Check the hard disk connection to the system board.
Test or replace the hard disk drive.
Test or replace the system board.
Make sure that the magnet is in the magnet holder. For more
information, see “Replacing the LCD panel” on page 83.
Test or replace the system board.
Remove the battery pack and let it cool for two hours.
Refresh the battery (use only battery power until the notebook turns
off, then charge the battery).
Test or replace the battery pack.
Test or replace the system board.
Reconnect the hard disk drive and optical drive.
Check the hard disk connection to the system board.
Test or replace the system board.
www.packardbell.com
Devices
Symptom / Error
Action in Sequence
System configuration does not match the
installed devices.
■
■
The external display does not work correctly.
■
■
USB does not work correctly.
■
■
Printer problems.
■
■
■
■
■
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Reconnect the hard disk drive and optical drive.
Press Fn+F4 repeatedly to switch between LCD, external display, and
both displays.
Test or replace the system board.
Test or replace the USB board.
Test or replace the system board.
Run the printer self-test.
Reinstall the printer driver.
Test or replace the printer cable.
Test or replace the printer.
Test or replace the system board.
Keyboard and touchpad
Symptom / Error
Action in Sequence
The keyboard (one or more keys) does not work.
■
■
■
The touchpad does not work.
■
■
■
Reconnect the keyboard cable.
Test or replace the keyboard.
Test or replace the system board.
Reconnect the touchpad cable.
Test or replace the touchpad board.
Test or replace the system board.
Important
If you cannot find a symptom or an error in this list and the problem remains,
see “Undetermined problems” on page 113.
111
CHAPTER 4: Troubleshooting
Intermittent problems
Intermittent system hang problems can be caused by a variety of reasons that
have nothing to do with a hardware defect. These reasons include: cosmic
radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
To analyze an intermittent problem:
1 Run the advanced diagnostic test for the system board in loop mode at least
ten times.
• If any error is detected, replace the FRU.
• If no error is detected, do not replace any FRU.
2 Rerun the test to verify that there are no more errors.
112
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Undetermined problems
If the diagnostic test may not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system
is inoperative. Use these procedures to isolate the failing FRU (do not isolate a
non-defective FRU).
Important
Verify that all attached devices are supported by the notebook.
Important
Verify that the power supply being used at the time of the failure is operating
correctly. (See “Testing the power system” on page 98.)
To isolate a failing FRU:
1 Turn off the notebook.
2 Visually check FRU parts for damage. If you identify any damage, replace
the FRU.
3 Remove or disconnect all of the following devices:
• Non-Acer devices
• Printer, mouse, and other external devices
• Battery pack
• Hard disk drive(s)
• SO-DIMM
• Optical drive
4 Turn on the notebook.
5 Determine if the problem has changed.
• If the problem does not recur, reconnect the removed devices one at a
time until you find the failing FRU.
• If the problem does recur, replace the following FRUs one at a time:
• System board
• LCD assembly
Important
Do not replace a non-defective FRU.
113
CHAPTER 4: Troubleshooting
114
CHAPTER5
Connector locations
• System board layout
115
CHAPTER 5: Connector locations
System board layout
Top view
Item
Code
Component
Item
Code
Component
1
LCD1
LCD cable connector
6
BT1
Bluetooth module cable
connector
2
SPKR1
Speaker cable connector
7
USBCN1
USB board cable connector
3
AMIC1
Microphone cable connector
8
CARD1
Memory card reader
4
KB1
Keyboard cable connector
9
PWRCN1
5
TPCN1
Touchpad board cable
connector
Power button board cable
connector
116
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Bottom view - Discrete model
Item
Code
Component
Item
Code
Component
1
MINI1
WLAN module slot
10
VGA1
NVIDIA GeForce graphics
controller
2
USB3
USB port
11
CPU1
Processor socket
3
HDMI1
HDMI out port
12
ODD1
SATA optical drive connector
4
CRT1
Monitor port
13
PCH1
Mobile Intel HM55 Express
Chipset
Cooling fan cable connector
14
MINI2
3G module slot
5
6
RJ45
Ethernet jack
15
SATA1
SATA hard drive connector
7
DCIN1
DC power cable connector
16
G111
Clear password hardware gap
8
BAT1
Battery connector
17
DM1 - 2
Memory slots 1 and 2
9
SIM1
SIM card slot
117
CHAPTER 5: Connector locations
Bottom view - UMA model
Item
Code
Component
Item
Code
Component
1
MINI1
WLAN module slot
8
BAT1
Battery connector
2
USB3
USB port
9
CPU1
Processor socket
3
HDMI1
HDMI out port
10
ODD1
SATA optical drive connector
4
CRT1
Monitor port
11
PCH1
Mobile Intel HM55 Express
Chipset
Cooling fan cable connector
12
SATA1
SATA hard drive connector
5
6
RJ45
Ethernet jack
13
G111
Clear password hardware gap
7
DCIN1
DC power cable connector
14
DM1 - 2
Memory slots 1 and 2
118
CHAPTER6
FRU (Field-Replaceable Unit) list
• Introduction
• Exploded diagram
• FRU list
119
CHAPTER 6: FRU (Field-Replaceable Unit) list
Introduction
This chapter gives you the FRU (field-replaceable-unit) listing in global
configurations of this model. Refer to this chapter whenever ordering for parts to
repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most
up-to-date information available on your regional web or channel. For whatever
reasons a part number change is made, it will not be noted on the printed Service
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may
have a DIFFERENT part number code from those given in the FRU list of this
printed Service Guide. You MUST use the local FRU list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.
Important
To scrap or to return the defective parts, you should follow the local
government ordinance or regulations on how to dispose it properly, or follow the
rules set by your regional Acer office on how to return it.
Exploded diagram
120
www.packardbell.com
Item
Component
1
LCD assembly lid
2
LCD panel
3
LCD bezel
4
Left LCD panel hinge bracket
5
Right LCD panel hinge bracket
6
Touchpad board
7
Palm rest
8
Cooling assembly
9
System board
10
Hard drive
11
Optical drive
12
USB board
13
Base enclosure
14
Bay cover
121
CHAPTER 6: FRU (Field-Replaceable Unit) list
FRU list
LX.BJE02.003 ENNM86-334G25MN EMEA W7HP64TGB1EN13
Category
Part Name
Description
Part No.
ADAPTER 65W 19V
3PIN LITEON
PA-1650-22AC LV5
LED LF YELLOW
ADP 65W 19V 3P PA-1650-22AC LV
AP.0650A.012
BATTERY PACK LI+
6CELL 2.2MAH
SANYO
BTY PACK LI+ SANYO 6C 2.2AH
BT.00607.127
WIRELESS LAN
BOARD 802.11BGN
LITEON ATHEROS
AR9283 HB93 2X2
BGN WN6602AH
WLAN 802.11BGN ATHEROS
AR9283(HB93)2X2
54.03346.041
USB BOARD
JE40-CP PD USB BD 09736-1 D
55.PUD01.002
POWER BUTTON
BOARD
SJV41-CP POWER BD 09740-1 D
55.WK601.001
LED FUNCTION
BOARD
SJV41-CP LED BD 09739-1 D
55.WK601.002
TOUCHPAD
BOARD ALPS
KGDFF0062A
TOUCHPAD ALPS KGDFF0062A
56.17025.161
POWER CORD 5A
250V 3PIN UK BK
CODE 5A 250V 3P UK BK
27.01518.541
DC-IN CABLE 65W
C.A. DC-IN 65W FOR HL
50.4GW04.021
ADAPTER
BATTERY
BOARDS
CABLES
122
www.packardbell.com
Category
Part Name
Description
Part No.
USB BOARD
CABLE
C.A. SJV41 USB CABLE
50.4GZ04.011
TOUCHPAD CABLE
SJV41_TOUCH_PAD_FFC
50.4GZ03.011
POWER BUTTON
BOARD CABLE
SJV41_POWER_PCB_FFC
RESERVE
LED FUNCTION
BOARD CABLE
SJV41_FUNCTION_PCB_CABLE
RESERVE
LED LCD/CCD
CABLE
C.A. LVDS HT HM42
50.4GW01.031
HDD CONNECTOR
SKT SATA 22P C11724-122A5-Y
20.PUD01.001
LOWER CASE
W/USB BOARD
CABLE
60 L-CAS ASSY SJV41
60.WK601.001
UPPER CASE
W/POWER BOARD
CABLE & LED
FUNCTION BOARD
CABLE & SPEAKER
ASSY SJV41 UCASE PALM REST
WHITE(SILVER)
60.WK601.002
OPTICAL
BRACKET
BRKT SJV41 ODD BRK
33.PUD01.001
DVD-RW
SUPER-MULT
BEZEL
ASSY 60 SJV41 ODD
42.WK601.002
UNITLOAD COVER
ASSY SJV41 BIG DOOR
42.WK601.001
HDD BRACKET
ASSY 60 HDD BKT SJV41 ASSY
33.PUD01.002
CASE/COVER/BRACKET ASSEMBLY
123
CHAPTER 6: FRU (Field-Replaceable Unit) list
Category
Part Name
Description
Part No.
LCD BRACKET
LIFT W/HINGE
HINGE LCD L SJV41 LH
34.4GZ03.021
LCD BRACKET
RIGHT W/HINGE
HINGE LCD R SJV41 LH
34.4GZ04.021
LCD BEZEL BLACK
14" W/CAMERA
HOLE
ASSY LCD BEZEL CCD PB SJV41
60.BJE01.002
LCD COVER SILVER 14"
W/ANTENNA*2 &
MICROPHONE
NONE 3G FOR
PACKARDBELL
ASSY SILVEL FILM&WHITE PANEL PB
NO3G
60.BJE01.003
SPEAKER
SPEAKER SABLE SJV41
23.40762.001
CPU INTEL CORE
I3 330M PGA 2.13G
35W ARRANDALE
TJ90 VT 3M L3
IC CPU ARRANDALE I3-330M 2.13
KC.33001.DMP
DVD-RW
SUPER-MULTI
MODULE 8X SATA
WINDOWS7 FOR
SJV41
ODD NSM8XS FOR SJV41_CPP
6M.BJE01.001
ODD SONY
SUPER-MULTI
DRIVE 12.7MM
TRAY DL 8X
AD-7585H LF W/O
BEZEL SATA FOR
HF+WINDOWS7
ODD SM12.7 HF+W7 SONY AD-7585H
KU.0080F.006
SPEAKERS
CPU/PROCESSOR
DVD-RW DRIVE
124
www.packardbell.com
Category
Part Name
Description
Part No.
HDD/HARD DISK DRIVE
HDD MODULE
250GB 5400RPM
2.5" SATA
HDD 250GB5.4KS FOR SJV41_CPP
HDD 2.5" 5400RPM
250GB TOSHIBA
MK2565GSX SATA
LF FW:GJ001J
HDD 250GB TOSHIBA MK2565GSX
KH.25008.025
CPU HEATSINK
W/FAN
ASSY THERMAL JE40 CP_UMA AVC
60.4GY23.001
KEYBOARD 87KS
DARFON
NSK-AM30U GP4T
INTERNAL14
STANDARD BLACK
UK
KB NSK-AM30U UK 87KEY GP4T
KB.I140G.140
CAMERA 1.3M
SUYIN SY9665SN
HF1315-S32B-OV0
1
CAMERA 1.3M HF1315-S32B-OV01
56.18007.471
MICROPHONE
MICROPHONE CABLE JV42 XINGMENG
23.42321.021
LED LCD LPL 14"
WXGA GLARE
LP140WH1-TLA2
LF 220NIT 8MS
500:1
LCD 14"HD LG LP140WH1-TLA2 LED
LK.14006.011
MAINBOARD
JE40CP UMA HM55
LF W/RTC BATTERY W/O CPU &
MEMORY NONE 3G
JE40-CP PD MB UMA NON3G 09920-1 D
MB.BJE01.001
HEATSINK
KEYBOARD
CAMERA
MICROPHONE
LCD
MAINBOARD
125
CHAPTER 6: FRU (Field-Replaceable Unit) list
Category
Part Name
Description
Part No.
SODIMM 2GB
DDRIII 1066MHZ
SAMSUNG
M471B5673EH1-CF
8
SODIMM 2G M471B5673EH1-CF8
KN.2GB0G.014
SCREW
SCRW DIMM COVER STEEL NAGANO-1
86.00A02.140
SCREW M2.5X6
H=0.7~0.8MM
ISO M2.5X6(H=0.7~0.8MM)
86.00E12.536
SCREW M2*L3
BLACK ZN
M2*L3 BLACK ZN
86.FR901.001
SCREW M2.5*L5
BLACK ZN+NYLOK
M2.5*L5 BLACK ZN+NYLOK
86.TK501.001
SCREW M2.5X4L
NI NYLOK
SCRW M2.5X4L NI NYLOK
86.00H36.534
SCREW
SCREW M3x4(86.9A524.4R0)
86.9A524.4R0
SCREW
SCREW M2*L3 NYLOK CR 3+
86.00E25.723
MEMORY
SCREWS
126
APPENDIXA
Test compatible components
• Introduction
• Microsoft® Windows 7® Compatibility Test
127
APPENDIX A: Test compatible components
Introduction
This notebook’s compatibility is tested and verified by Acer’s internal testing
department. Refer to the following lists for components, adapter cards, and
peripherals which have passed these tests.
Microsoft Windows 7 Compatibility Test
®
Item
®
Device name
Vendor
Air Station Wireless NFINITI [ModeNum:WZR-G144N],
802.11n/g/b
Buffalo
Buffalo Air Station NFINITI [ModeNum:WZR2-G300N],
802.11n/g/b
Buffalo
Bluetooth Access
Point
Bluetooth Access Point [ModeNum:BT300]
X Bridge
Bluetooth Devices
Bluetooth Stereo Headset [ModeNum:HT820]
Motorola
Bluetooth mouse [ModeNum:097855020512]
Logitech
Motorola Bluetooth Wireless Headset H300
Motorola
Sony Ericsson Stereo Bluetooth Headset HBH-DS970
Sony
P243W 24-inch LCD Monitor
Acer
P244W 24-inch LCD Monitor
Acer
SP2208WFP 22-inch LCD Monitor
Dell
UltraSharp 3008WFP 30-inch LCD Monitor
Dell
2407FPW 24-inch LCD Monito
Dell
UltraSharp E2408WFP 24-inch widescreen HDMI
Dell
Earphone /
Microphone
Hawk Stereo Headset 933
Hawk
Projector
3300MP Projector
Dell
SIM Card
FarEasTone 3G SIM Card
FarEasTone
Chunghwa Telecom 3G SIM Card
Chunghwa Telecom
W37G (HDMI)
Westenhouse
TC-37MPK (VGA/HDMI )
Panasonic
Huawei mobile connect E220 USB Modem 3G (E220:
HSDPA/UMTS/EDGE/GPRS/GSM)
Huawei
I/O peripherals
Access Point
External LCD
TV
USB 3G Card
128
www.packardbell.com
Item
Device name
Vendor
USB Camera
Canon Digital IXUS 860 IS Digital Compact Camera (8.0
Megapixel CCD sensor/DIGIC III with Face Detection
AF/AE/FE/28mm wide-angle lens with optical Image
Stabilizer, Media storage:SD,SDHC,MMC,MMCplus,
built-in SD32MB)
Canon
USB Flash Drive
Transcend JetFlash USB2.0 Flash Drive V85 8GB
Memory Key
Transcend
Apacer AH421 8GB
Apacer
A-Data PD16 Vista 16GB
A-Data
Transcend JetFlash USB2.0 Flash Drive V10 16GB
Memory Key
Transcend
USB HDD
2.5-inch Portable 80GB Hard Disk
Transcend
USB Hub and Others
Huawei mobile connect E220 USB Modem 3G (E220:
HSDPA/UMTS/EDGE/GPRS/GSM)
Huawei
PowerSync USB2.0 4-Port mini HUB(HU151W White)
PowerSync
Techworks 4-Port USB2.0 Mini HUB(OW4PTUSBHB)
Techworks
First Wheel Mouse
Logitech
Internet Navigator Keyboard
Logitech
Dell L30U 0N242F USB Keybaord
Dell
USB ODD
DVD+R/RW (Usb2.0)
Plextor
USB Printer
HP Deskjet F4280 All-in-One:Printer/ Scanner/Copier,
1200x2400dpi)
HP
USB Speaker /
Joystick
iFun USB Speaker(JS1200UA)
JS
Dell USB Speaker
Dell
USB Storage Drive
6 IN 1 Flash Card Reader/Writer
PQI
Wireless Printer
Photosmart C309 (CC35A) All-in-One Printer (4x6
photos/CD/DVD/Quick Forms)/Scanner/Copier/Fax)
Port: USB2.0/Ethernet/PictBridge/802.11g/BT
HP
Photosmart C4580 All-in-One Printer (4x6 photos)
/Scanner/Copier
Port:USB2.0/802.11g.b/Memory Card
HP
High speed 1GB Memory stick Pro Duo
Lexar
MS PRO Dou 2GB High Speed
SONY
MS PRO 2GB Memory Card
SONY
SanDisk Meomry Stick Micro (M2) 8GB Card
SanDisk
USB Keyboard /
Mouse
Memory Card
Memory Stick
129
APPENDIX A: Test compatible components
Item
Device name
Vendor
Multimedia Card
RS-MMC 128MB Memory Card
Sandisk
RS-MMC Mobile 256MB Memory Card
PQI
Transcend MMC plus 4GB Card
Transcend
Turbo 200X 2GB MMC Card
A-DATA
4GB SD PRO Memory Card
RiDATA
SanDisk multi-use SD Class2 Memory Card 2GB
SanDisk
SD card 2GB (150x Hi-Speed)
Apacer
SanDisk microSDHC 4GB Card with Adapter
SanDisk
Kingston SDHC SD4 32GB Card
Kingston
OLYMPUS XD-Picture Card M+ 2GB Speed Card
OLYMPUS
FUJIFLM XD-Picture Card TypeM 2GB
FUJIFLM
SD Card
XD Card
130
APPENDIXB
Online support information
131
APPENDIX B: Online support information
This section describes online technical support services available to help you repair your
Packard Bell notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your
local Acer branch office. Acer branch offices and Regional Business Units may access
our website. However some information sources will require a user id and password. These
can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need
them. In the Technical Information section you can download information on all of Acer's
Notebook, Desktop and Server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material. Also contained on this website are:
• Detailed information on Acer's International Traveller’s Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone,
fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any
suggestions or comments, please do not hesitate to communicate these to us.
132
Index
A
cooling assembly 65, 73
ESD prevention 34
hard drive 40
keyboard 47
LCD assembly lid 92
LCD front panel 79
LCD panel 83
LCD panel assembly 61
LCD panel hinge brackets
antennas
replace 90
audio
controller 12
resolution 12
B
battery
remove 38
bay cover
remove 39
BIOS
password control 8
supported protocols 8
vendor 7
version 7
BIOS crisis disk 28
BIOS flash 29
BIOS recovery
BIOS flash 29
crisis disk 28
precautions 28
procedure 28
BIOS utility
access 18
Boot menu 26
Exit menu 27
Information menu 20
Main menu 21
navigate 19
Security menu 22
Bluetooth
chipset 13
module, replace 67
boot sequence 26
buttons
specification 14
C
card reader
remove card 37
chipset
Bluetooth 13
USB 13
wired Ethernet 12
wireless Ethernet 13
component replacement
antennas 90
battery 38
bay cover 39
Bluetooth module 67
86
LED board 57
memory 42
microphone 88
optical drive 45
palm rest 49
power board 59
preparatory steps 37
processor 76
safety reminders 34
speakers 53
system board 69
tape 34
tools 36
touchpad / fingerprint reader
board 55
USB board 65
webcam 81
wireless card 43
work space 35
conductive tape 34
connections
specification 14
controller
audio 12
keyboard 11
memory card reader 12
cooling assembly
replace 65, 73
D
F
features
3
H
hard drive
HDD password 23
replace 40
hard drive bracket
remove 41
HDD password
description 23
I
intermittent problems
112
K
keyboard
controller 11
replace 47
keyboard or auxiliary input
device check 97
L
LCD assembly lid
replace 92
LCD front panel
replace 79
LCD panel
replace 83
LCD panel assembly
replace 61
LCD panel hinge brackets
replace 86
LED board
replace 57
M
D2D Recovery
display 6
22
E
electrostatic discharge 34
error symptom-to-spare part
index 100
ESD, see electrostatic
discharge 34
external CD-ROM drive check
97
memory
install 42
remove 42
memory card
remove 37
memory card reader
controller 12
supported cards 12
memory check 98
microphone
replace 88
mylar tape 34
133
Index
O
optical drive
replace
optical drive
remove
optical drive
remove
replace 69
top view 116
45
bezel
46
bracket
46
P
palm rest
replace 49
password
change 24
clear hardware gap 30
guidelines 23
HDD, description 23
Password on Boot 23
remove 25
set 23
supervisor, description 23
Password on Boot 23
physical specifications 5
power board
replace 59
power system check 98
battery pack 99
power adapter 98
processor
replace 76
S
security features
BIOS passwords 23
speakers
replace 53
specification
buttons 14
ports 14
status indicators 14
status indicators
specification 14
supervisor password
change 24
clear 30
description 23
remove 25
set 23
system
block diagram 6
check procedures 97
system board
bottom view 117, 118
134
T
touchpad
check 99
touchpad / fingerprint reader
board
replace 55
U
undetermined problems 113
USB
chipset 13
USB board
replace 65
user password
change 24
clear 30
remove 25
set 24
utilities
BIOS setup utility 18
W
webcam
replace 81
wired Ethernet
chipset 12
wireless card
replace 43
wireless Ethernet
chipset 13
MAN NV5x SVC GDE R1 04/09
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