MCube Europe BioCon-500 T-BS-S04 bladder scanner Troubleshooting Guide

MCube Europe version: 01-2006

T-BS-S04

Procedure

Goal

User

Indication

TROUBLESHOOTING

- Evaluate problem and solve it

- Sales Representatives / End users

- After questions / complains

- Send in unit for repair / maintenance Possible actions

Needed items

BioCon-500 Cubescan

Calibration phantom

Protocol

User’s Manual

Service Manual

: BC500-1

: BC5C-0008

: L-BS-S03 Procedure calibration check

: P-BS-P01

: P-BS-S01

Service request form. : L-BS-03 A

__________________________________________________________________

Table of Contents

Page

1. System does not start up

2. System can’t be turned off

2.

2.

3. Initial screen is not displayed when turning on the system 2-3.

4. The green LED is not turned on when the power adapter is connected 3.

5. No Scan head message is displayed during / before scanning 3.

6. No Paper message is displayed during printing / no printed image 3-4.

7. The system turns off while in use

8. No image is displayed after scanning

9. Error in printing (No feeding)

4.

4-5.

5.

10. System starts up with white and black squares 5.

11. Measurements (scanned volumes) are not accurate 5-6.

12. Error Messages 6.

A. How can I change the Time & Date

B. How can I put in the Hospital Name

C. How can I change the print options

7.

8.

10.

D. How can I change thermal paper in the printer

E. How can I change the brightness of the LCD screen

11.

12.

F. How can I review all 12 scanning images 13.

G. How can I only store the last scanned value in stead of highest value 14.

H. How can I display the scan status 17.

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MCube Europe version: 01-2006

T-BS-S04

1. System does not start up

1

Is POWER key pressed for more than 1 second?

The system operates when pressing the POWER key for more than 1 second.

P-BS-P01 Users manual

P-BS-P02 Users protocol

2

Measure the voltage of battery module.

3 Is battery module connected?

More than +7V

If not connected, connect the battery module.

Medical Technical

Departm.

Renew Battery

Article: BC5C-0005

P-BS-S01

P. 22

Back side main unit

In compartment

1

2

2. System can’t be turned off

The system operates

Is POWER key pressed more than

1 second? when pressing POWER key for more than 1 second.

Is the system not turned off even when pressing the Power key for more than 1 second?

Turn the power off by removing the battery module from the system.

And exchange control boards.

P-BS-P01 Users manual

P-BS-P02 Users protocol

Medical Technical

Departm.

P-MC-C01 Catalogue

Article: BC5J-0001 ~ 0007

1

3. Initial screen is not displayed when turning on the system

The system is to cold.

Is the backlight flickering on the

Wait until the unit has

LCD screen ?

Should be between

(10 º ~ 40 º C) warmed up. (18 º C)

2 Is the screen very dark or bright. ? Adjust the brightness

See point E.

P-BS-P01

P.26

3

System starts up with white and black squares

System is in the

Maintenance Mode

4 Is backlight on in LCD?

5

Is the FPC connector to the LCD module well connected?

Check if the connector for backlight of LCD is connected properly.

Check if the connector is connected properly.

6

7

Check the voltage between the

Control board ground and 12th pin of JP5.

Check the voltage between the

Control board ground and 13th pin of JP5.

Check if -22V (+/-1V).

Check if -21V (+/-1V).

8 Is the system turned off?

Try again after replacing the LCD module.

Change system to patient mode

See procedure L-BS-S03

Medical Technical

Departm.

P-BS-S01

Medical Technical

Departm .

P-BS-S01

Medical Technical

Departm .

P-BS-S01

Medical Technical

Departm

.

P-BS-S01

Medical Technical

Departm

.

P-BS-S01

2

MCube Europe version: 01-2006

T-BS-S04

9 The system is not turned off. Test again after replacing the Control board.

Medical Technical

Departm.

P-BS-S01

1

2

3

4

5

4. The green LED is not turned on when the power adapter is connected

Is green LED not turned on even when the system is OFF?

Yes ->Refer to item 2.

No -> Refer to item 4

Medical Technical

Departm.

P-BS-S01

See procedure

Green LED is not turned on when the system (power adapter) is connected to power

Check if connection of the charger in rolling cart or extension cord in the case is OK

P-BS-S03

Rolling cart assembling

Is the 4 pin connector connecting the Keyboard and Charging board connected?

Check the connection status and if not connected, connect 4 pin connector.

Medical Technical

Departm.

P-BS-S01

Green LED is not turned on even when the system is OFF?

Replace charging board.

Medical Technical

Departm.

P-BS-S01

P-BS-P01

Users manual

Green LED is on when the system is OFF, but it is turned off when the system is ON.

No problem.

Because of charging control in Control board sometime Green LED is off when system is on.

1

2

3

5. No Scan head message is displayed during / before scanning

Is the ultrasonic probe connected well to the main body?

Is open between the the 3rd and

6th pin of the probe connector?

If not, NO SCANHEAD message is displayed when the scan button is pushed.

Test again after replacing with other ultrasonic probe

(Re-)Connect the Scan head / Probe

P-BS-P01 Users manual

Medical Technical

Departm .

P-BS-S01

The message is displayed when the 3rd and 6th pin of Probe connector is short

Request service from the headquarter

Medical Technical

Departm.

P-BS-S01

1

2

3

6. No Paper message is displayed during printing / no printed image

Does printer module have thermal paper?

If not, insert thermal paper.

P-BS-P01 Users manual

Page 27

No image printed on the thermal paper

Paper roll does not fit in the printer

Check if the right side up of the thermal paper is placed in the printer

Check dimensions of the paper roll

Turn the paper roll and try again or adjust Print

Density : Medical

Technical Departm.

P-BS-S01

P-MC-C01 Catalogue

Article:BC5C-0002

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MCube Europe version: 01-2006

T-BS-S04

4

Does message still appears even when there is paper?

Try again after replacing the control board.

Medical Technical

Departm.

P-BS-S01

1

7. The system turns off while in use

Is auto power-off function active

(on) in the setup menu of the

Maintenance mode?

When auto power-off function is active, system will be turned off if no key input is made during the fixed time.

Medical Technical

Departm.

P-BS-S01

2

Is the system turned off with the message of “BATTERY LOW,

SYSTEM WILL BE TURNED

OFF”?

Turn off the system to protect the battery module if the power is insufficient. Try again after charging.

If the system turns off after a few scans and the battery has been charged: renew the battery

P-MC-C01

Catalogue

Article:BC5C-0005

8. No image is displayed after scanning

Image Description

1

In this case, the mode showing the scan result is set as

CONTOUR.

This can be changed into

B-mode image

See : P-BS-S01

Page 41

2

3

Normal Image

Scanned image from open object(in air)

No bladder volume

(empty bladder 0 ml)

Make sure that the probe

(dome) is faced downwards during scanning in air (as when you scan a patient)

Image ,when the transducer connection is open.

Check the resistance from the ultrasonic probe connector to the 18th and 20th pin

Medical Technical

Department.

P-BS-S01

4

MCube Europe version: 01-2006

T-BS-S04

4

Error in transducer connection.

Retry after replacing the probe

Same result:

Medical Technical

Department .

P-BS-S01

5

9. Error in printing (No feeding)

Check if ‘SCAN

RESULT’ is set as

‘CONTOUR’.

Yes, retry after setting as ‘B-

MODE’.

No, request service from the headquarter.

Changing into B-mode image

See : P-BS-S01

Page 42

Same result:

Medical Technical

Department .

P-BS-S01

1 Thermal Paper

No paper.

Properly inserted.

P-BS-P01

Users manual

Page 27

2 Motor sound?

Yes, go to 1

No, check the printer connector

P-BS-P01

Users manual

Page 27

3 Not solved?

Replace control board or printer

Medical Technical

Department.

P-BS-S01

10. System starts up with white and black squares

1

System starts up with white and black squares

System is in the

Maintenance Mode

Change system to patient mode

See procedure L-BS-S03

1

2

3

11. Measurements (scanned volumes) are not accurate

Re-angle the probe or

One displayed image (bladder) is

See procedures : not seen on the screen move the probe away from the pubic bone

P-BS-P01

Training : T-BS-03

One displayed image (bladder) is not seen on the screen

Scanned volume is different from catheterized volume

Check image with point 8.

Accuracy of the system is

± 20 % (0~699 ml)

Make sure that the images on the screen are correct and that the bladder is shown in the centre of the scanning

Medical Technical

Department.

P-BS-S01

See procedures :

P-BS-P01

Training : T-BS-03

- P-BS-P02

Users protocol

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MCube Europe version: 01-2006

T-BS-S04

3 Scanned volume is different from catheterized volume area (targeting circle)

The probe should be placed 4 cm above the pubis on the midline

(lower abdomen)

Apply ultrasonic gel on probe cap evenly

(no air trapped in Gel)

Obese patients:

Probe below belly

The scan button on the probe should be on the right side of the patient

The gender should be selected

Perform a Calibration

Check

(between 121 ~ 139 ml) result Negative ►

Send unit to Medical

Technical Department for

Calibration

- P-BS-P03

Protocol for ward

- P-BS-P04

Quick reference

- P-BS-P05 ~ 14

Protocols per ward

- T-BS-07

Learning package

- L-BS-S03

Calibration check

Medical Technical

Department.

P-BS-S01

12. Error Messages

NO DATA AVAILABLE

No measured data or viewing B-mode image

See point 8.

See point 7. BATTERY LOW.

RECHAGE BEFORE NEXT USE

SYSTEM WILL BE TURNED OFF

NO PAPER

NO SCANHEAD

Power shortage

No printer paper

No connecting probe

See point 6 & 9

See point 5.

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MCube Europe version: 01-2006

T-BS-S04

A. How can I change the Time & Date ( in Standard Mode)

Reference: P-BS-P01 / Users manual / Page 13

To enter the SETUP mode, push UP KEY ( red arrow ) a. Move the cursor at Set Date/Time by up or down key b.

Push the (green arrow) Enter key c. Move the cursor to the position by left or right arrow key, push up or down key for selecting digits. d. Push the Enter key (green Arrow) after changing date / time. e. Move the cursor to Exit by

down arrow key. Push the Enter key (green

Arrow) to exit setup page

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MCube Europe version: 01-2006

T-BS-S04

B. How can I put in the Hospital Name (in Advanced Mode only)

Reference: P-BS-P01 / Users manual / Page 16

To put in the hospital name the system should be in the advanced mode

To enter the SETUP mode, push UP KEY ( red arrow ) a. Move the cursor to System Mode by up or down key b.

Push the Enter key (inside arrow keys) c. Push the left or right arrow key to select a desired mode

- Standard

- Advanced d. Push the Enter key after changing system mode.

e. Move the cursor to Exit by down arrow key. Push the

Enter key to exit setup page

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MCube Europe version: 01-2006

T-BS-S04

To enter the SETUP mode / Advanced, push UP KEY ( red arrow ) a. Move the cursor at Hospital Name by up or down key b.

Push the Enter key (inside arrow keys) c. Move the cursor to a desired position and push the

Enter key.

(e.g. M) d. After finish input the name, move the cursor to DONE.

Push the Enter key.

e. Move the cursor to Exit by down arrow key. Push the

Enter key to exit setup page.

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MCube Europe version: 01-2006

T-BS-S04

C. How can I change the print options (in Standard Mode)

Reference: P-BS-P01 / Users manual / Page 15

To enter the SETUP mode, push UP KEY ( red arrow )

Fig. 3.17

a. Move the cursor at Print Option by up or down key b.

Push the Enter key (inside arrow keys) c. Push the left or right arrow key to select a desired mode.

- Value Only

- Raw Image

- Walls

- All Planes

. d. Push the Enter key to finish print option change.

e. Move the cursor to Exit by down arrow key. Push the Enter key to exit setup page.

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MCube Europe version: 01-2006

T-BS-S04

D. How can I change thermal paper in the printer

Reference: P-BS-P01 / Users manual / Page 27 a. Open the printer cover as the left image. b. Grab a printer paper in one hand as the left image and slightly pull out the paper to insert in the paper cart by using the other hand.

Make sure that the printable side is facing the pint head

(see left image) c. Close the printer cover after inserting papers in printer cart.

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MCube Europe version: 01-2006

T-BS-S04

E. How can I change the brightness of the LCD screen

Reference: P-BS-P01 / Users manual / Page 26

Regulating the LCD brightness

Press the enter button in the centre (see blue arrow) and at the same time

the arrow button pointed upwards (=brighter)

or

the arrow button pointed downwards (=darker) ( see red arrows )

Short key functions

Short key Function

Enter + →

Turns over another images of 12 images

Remark

Displays 2 images on LCD

Enter + ←

Enter + ↑

Enter + ↓

Regulates contrast of images on 4 steps

Regulates LCD brightness to brighter

Regulates LCD brightness to darker

Rotates 4 steps

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MCube Europe version: 01-2006

T-BS-S04

F. How can I review all 12 scanning images

Reference: P-BS-P01 / Users manual / Page 26

After having a scan result on the LCD screen (see below)

SCAN result (B-Mode)

Review other images, displayed per 2 images on LCD Screen

Short key functions

Short key Function

Enter + →

Turns over another images of 12 images

Enter + ←

Regulates contrast of images on 4 steps

Remark

Displays 2 images on LCD

Rotates 4 steps

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MCube Europe version: 01-2006

T-BS-S04

G. 1 . How can I only store the last scanned value in stead of highest value

(see also G. 2 . below)

(in Advanced Mode only)

ON

1. Stores the maximum SCAN RESULT of one session in Flash memory

2. SCAN RESULT will not be deleted if the power is put off and back on

OFF

1. Flash memory does not store any data

To enter the SETUP mode / Advanced, push UP KEY ( red arrow ) a. Move the cursor at Flash Store by up or down key b.

Push the Enter key (inside arrow keys) c. Move the cursor by left or right key to on or off and push the Enter key. d. Move the cursor to Exit by down arrow key. Push the Enter key to exit setup page.

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MCube Europe version: 01-2006

T-BS-S04

G. 2 . How can I only store the last scanned value in stead of highest value

(in Maintenance Mode only)

* For this input ask your Medical Technical Department

Maintenance Mode

Maintenance mode can be used to adjust the system variables. Set-up of those variables follows the procedure below.

1

2

3

Check ID OK!!!

Erase Sector OK!!!

Blank Check OK!!!

Program OK!!!

Verify OK!!!

Programming is completed!!!

<<MAINTENANCE MODE>>

Maintenance mode should be accessed by only qualified person.

1. To go to maintenance mode press ENTER key.

2. To return top menu press DOWN key.

To enter the Maintenance mode, push LEFT key with ENTER key being pushed and then push

PRINT key after the system is turned on and the initial screen is displayed. At this time, the information as left is displayed on the screen.

Turn off the system and again turn it on to have the checkers as shown left on LCD.

The initial screen of the system is displayed after approximately 10 seconds of the appearance of checkers. At this time, push RIGHT key with LEFT key being pushed together to display the screen as left.

Push ENTER key to display maintenance setup menu, DOWN key to return to the previous page.

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MCube Europe version: 01-2006

T-BS-S04

4

5

▶ Calibrat.(M2) Return

Min. Contrast 2

Max. Contrast 8

Store Mode Current

Auto Power 5 minutes

Print Density 8

Scan Status on

Exit

Check ID OK!!!

Erase Sector OK!!!

Blank Check OK!!!

Program OK!!!

Verify OK!!!

Programming is completed!!!

Push ENTER key from the screen 3 above to display maintenance set-up menu as left.

*) Key manipulation

Use up/down key to move menu items from the menu.

▶ appears beside the current menu item. To replace the item value, push ENTER key while the ▶ is still displayed for the corresponding item. To change the item value, scroll until the desired value appears by using left/right value and push ENTER key.

*) Refer to the table below for the details.

When the set-up is done, push LEFT key with

ENTER key being pushed and then push LEFT key to display the initial screen without having the checkers during rebooting. At this time, the information as left is displayed on the screen. And then turn the system off.

Store Mode

Appoints which one to store from the current session. In case of current, the last scanned value is stored. And in case of maximum, the image data with maximum volume is stored.

Inapplicable at present but an upgrade is scheduled in the near future.

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MCube Europe version: 01-2006

T-BS-S04

H. How can I display the scan status (in Maintenance Mode only)

* For this input ask your Medical Technical Department

Maintenance Mode

Maintenance mode can be used to adjust the system variables. Set-up of those variables follows the procedure below.

1

2

3

Check ID OK!!!

Erase Sector OK!!!

Blank Check OK!!!

Program OK!!!

Verify OK!!!

Programming is completed!!!

<<MAINTENANCE MODE>>

Maintenance mode should be accessed by only qualified person.

1. To go to maintenance mode press ENTER key.

2. To return top menu press DOWN key.

To enter the Maintenance mode, push LEFT key with ENTER key being pushed and then push

PRINT key after the system is turned on and the initial screen is displayed. At this time, the information as left is displayed on the screen.

Turn off the system and again turn it on to have the checkers as shown left on LCD.

The initial screen of the system is displayed after approximately 10 seconds of the appearance of checkers. At this time, push RIGHT key with LEFT key being pushed together to display the screen as left.

Push ENTER key to display maintenance setup menu, DOWN key to return to the previous page.

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MCube Europe version: 01-2006

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4

5

▶ Calibrat.(M2) Return

Min. Contrast 2

Max. Contrast 8

Store Mode Current

Auto Power 5 minutes

Print Density 8

Scan Status on

Exit

Check ID OK!!!

Erase Sector OK!!!

Blank Check OK!!!

Program OK!!!

Verify OK!!!

Programming is completed!!!

Push ENTER key from the screen 3 above to display maintenance set-up menu as left.

*) Key manipulation

Use up/down key to move menu items from the menu.

▶ appears beside the current menu item. To replace the item value, push ENTER key while the ▶ is still displayed for the corresponding item. To change the item value, scroll until the desired value appears by using left/right value and push ENTER key.

*) Refer to the table below for the details.

When the set-up is done, push LEFT key with

ENTER key being pushed and then push LEFT key to display the initial screen without having the checkers during rebooting. At this time, the information as left is displayed on the screen. And then turn the system off.

Scan Status

On/off control scan status information which shows how much current scan is centered.

18