Star Water S11TS32DR8 Tannin Removal System Service Manual
The Star Water S11TS32DR8 Tannin Removal System is a high-capacity system designed to effectively reduce tannins and other impurities from your water supply, providing you with clean, fresh, and great-tasting water.
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MENU
ENTER
SET
CHANGE
Regeneration Cycles
Step 1: Backwash
Step 2: Brine & Rinse for Softeners,
Rest period for Filters
Step 3: Rapid Rinse
Step 4: Brine Refill for Softeners,
Skipped for Filters
CS-2003
Service Manual
IL1839
Your new CS-2003 Valve is capable of high flow rates with simple to use electronics.
95 North Oak Street · Kendallville, IN 46755
Phone: 800-345-9422 Fax: 800-848-2535
1
FW1742 A
CS-2003
Control Start-Up Procedures
Main Menu
12:00
Menu/Enter
Button
Set/Change
Button
1. To Enter Main Menu Press the Menu/Enter Button
(Time of Day will Flash)
2. To Set Time of Day Press the Set/Change Button
(First Digit will begin to Flash) Example [ 12:00 ]
- To Change Digit Value Press the Set/Change Button
- To Accept the Digit Press the Menu/Enter Button
- (Next Digit will Flash)
- (Once hours is accepted all digits will Flash)
3. With all Digits Flashing Press the Menu Button to Set A.M. or P.M.
- To Change Digit Value Press the Set/Change Button Example [ A ]
- To Accept the Digit Press the Menu/Enter Button
- (Once A.M./P.M. is Accepted the Next Menu Item will Flash)
4. (Metered Version) To Set the Hardness Press the Set/Change Button
- To Change Digit Value Press the Set/Change Button Example [ H - 10 ]
- To Accept the Digit Press the Menu/Enter Button
- (Next Digit Will Flash)
- Once the Last Digit is Accepted all Digits will Flash
Note: One cycle must be completed before new setting will be accepted.
5. To Exit Menu Press the Menu/Enter Button
Note: If no Buttons are Pressed for 60 Seconds or Longer the Menu will
Automatically be Exited.
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CS-2003
Control Start-Up Procedures
Normal Operation
1. (Metered Version)
- Normal Display Alternates Between Time of Day and Gallons of Treated Water
Remaining.
- When the display is Showing Gallons Remaining and there is Water Flow the Upper and Lower Colon Lights will Alternate.
- As Treated Water is Used the Gallons Remaining Display will Count Down from a
Maximum Value to 0.
- Once the Count Reaches 0 a Regeneration Cycle will be Initiated at the Next
Designated Regeneration Time.
2. Battery Back-Up (This Unit Uses a Standard 9 volt Alkaline Battery)
- Installing the Battery
- To Install the
Battery the Back-
Cover Must be
Removed by
Removing the Two
Back-Cover
Screws.
- Next Insert the
Battery into the
Battery Holding
Clip and Snap the 9 volt Battery Connector onto the Battery.
- Replace Back-Cover
- Features of Battery Back-Up
- The Battery Back-Up Maintains the Time of Day During Power Failures.
- The Battery Back-Up Continues to Count Down Gallons Remaining During Power
Failure (Metered Version)
Note: During Power Failure to Conserve Battery Power the Display is turned off.
However, to Confirm that the Battery is Working you can Press Either
Button and the Display will Turn on for Five Seconds.
* Menus can not be Accessed During Power Failure
* If a Power Failure Occurs while the Valve is in Regeneration the Regeneration
will Resume Operation Once the Power is Restored
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CS-2003
Control Start-Up Procedures
Starting Extra Regeneration Cycle
1. Starting Delayed Extra Cycle
-If Gallons Remaining is not Already at 0 Press and Hold the Set/Change
Button
-After 3 Seconds the Gallons Remaining Display will Read 0 Example [ 0000 ]
-Regeneration Cycle will be Initiated at the Next Designated Regeneration Time
2. Starting Immediate Extra Cycle - First, Complete Above Delayed Cycle Steps
-With Gallons Remaining at 0, Press and Hold the Set/Change Button
-After 3 Seconds the Regeneration Cycle will Begin
3. Fast Cycling Thru Regeneration
-First Complete Above Immediate Cycle Steps
-Press and Hold the Set/Change Button
-After 3 seconds the Valve will Start to Advance to the Next Step
4
CS-2003
Control Start-Up Procedures
Sample Regeneration Cycle Displays
Step 1: Less Than 9 Minutes
Remaining in the Backwash Step
Step 2: Less Than 59 Minutes
Remaining in the Brine/Rinse Step
(For Filters & Reactr, this is a Rest Period)
Step 3: Less Than 9 Minutes
Remaining in the Rapid Rinse Step
Step 4: Less Than 11 Minutes
Remaining in the Brine Refill Step
(For Filters, this Step is Skipped)
Step 5: Valve is In Service
Notes:
-When the Valve is Between Positions the
Display will Flash the Number of the Step it is Moving towards.
-To Fast Cycle Thru Regeneration Press and Hold the Set/Change Button Until the
Valve Starts to Advance to the Next Step.
5
CS-2003
Control Start-Up Procedures
Final Set-Up
With Proper Valve Operation Verified:
1. Add water to the top of the air check. Manually step the valve to the
Brine Draw Position and allow the valve to draw water from the brine tank
until it stops. Note: The air check will check at approximately the mid
point of the screened intake area.
2. Next, manually step the valve to the Brine Refill Position and allow the
valve to return to Service automatically.
3. With the valve in Service, check that there is about 3.0” to 5.0” of water
above the grid in the brine tank, if used.
4. Fill the brine tank with salt.
5. Set-Up is now finished, the control can now be left to run automatically.
Error Codes
There are four (4) error codes that could indicate a possible problem with the control valve:
Error 2 - Homing slot expected. Valve will start looking for home.
(Normal
Error 3 - Encoder is not sending a signal
(Valve requires service to continue)
Error 4 - Unable to find homing slot
(Valve requires service to continue)
Error 5 - Motor overload (stalled position or shorted motor)
(Valve requires service to continue)
6
CS-2003
Valve Powerhead Assembly
7
CS-2003
Valve Powerhead Assembly Parts List
Ref. No. Quantity Part No. Description
0 ................. 1 ............. 20001X100 ............................ Powerhead Assembly Complete (Timeclock Softener)
0 ................. 1 ............. 20002X100 ............................ Powerhead Assembly Complete (Filter)
0 ................. 1 ............. 20003X100 ............................ Powerhead Assembly Complete (Metered Softener w / meter)
0 ................. 1 ............. 20003X101 ............................ Powerhead Assembly Complete (Metered Softener w/o meter)
0 ................. 1 ............. 20005X100 ............................ Powerhead Assembly Complete (Reactr)
1A ...............1 ............. 20001X101 ............................
Circuit Board Assembly Includes (1) Ref. #1, (5) Ref. #2 & (1) Ref. #3
1 ................. 1 ............. N/S ........................................ Circuit Board
2 ................. 5 ............. N/S ........................................ Screw
3 ................. 1 ............. N/S ........................................ Front Cover and Label
4 ................. 1 ............. 20001X106 ............................ Rear Cover
5 ................. 1 ............. 20001X109 ............................ Indicator Dial
6 ................. 1 ............. 20001X110 ............................ Hayco Fitting
7 ................. 1 ............. 20001X111 ............................ Screw
8 ................. 3 ............. 20001X112 ............................ Washer
9 ................. 1 ............. 20001X113 ............................ Drive Motor 12 VDC
10 ................ 1 ............. 20001X114 ............................ Screw
11 ................ 1 ............. 20001X116 ............................ Screw
12 ................ 1 ............. 20001X118 ............................ Back Plate
13 ................ 1 ............. 20001X119 ............................ Front Plate
14 ................ 1 ............. 20001X120 ............................ Main Gear
15 ................ 1 ............. 20001X121 ............................ Encoder Wheel
16 ................ 1 ............. 20001X122............................. Brine Cam
17 ................ 1 ............. 20001X124 ............................ Encoder
18 ................ 1 ............. 20001X125 ............................ Power Supply (not pictured)
N/S = Non Stocked Item
Bold Ref. No. Indicates Assembly or Kit
8
CS-2003
Control Valve Assembly
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CS-2003
Control Valve Assembly Parts List
Ref. No. Quantity Part No. Description
0 ................. 1 ............. 20001X200 ............................ Valve Body Complete
1 ................. 1 ............. 20001X201 ............................ Valve Body Only
2 ................. 1 ............. N/S ........................................ End Spacer
3 ................. 4 ............. N/S ........................................ Spacer
4 ................. 5 ............. N/S ........................................ Seal
4A .............. 1 ............. 20001X232 ............................ Seal & Spacer Kit Includes (1) Ref. #2, (4) Ref. #3 & (5) Ref. #4
5 ................. 1 ............. N/S ........................................ DownFlow Piston
6 ................. 1 ............. N/S ........................................ Piston Rod Retainer
7 ................. 1 ............. N/S ........................................ End Plug Assembly
8 ................. 3 ............. N/S ........................................ Hex Washer HD. 10-24 X 13/16” Screw
9A .............. 1 ............. 20001X231 ............................ Piston Assembly Includes (1) Ref. #5, (1) Ref. #6, (1) Ref. #7, & (1) Ref. #9
10 ................ 1 ............. N/S ........................................ Brine Valve Stem
11 ................ 1 ............. N/S ........................................ Brine Valve Seat
12 ................ 1 ............. N/S ........................................ Brine Valve Spacer
13 ................ 1 ............. N/S ........................................ Quad Ring
14 ................ 1 ............. N/S ........................................ O-Ring
15 ................ 1 ............. N/S ........................................ Brine Valve Cap
16 ................ 1 ............. N/S ........................................ Brine Valve Spring
17 ................ 1 ............. N/S ........................................ Plain Nylon Washer
18 ................ 1 ............. N/S ........................................ Retaining Ring
18A ............. 1 ............. 20001X210 ............................ Brine Assembly Includes Ref. #10 Thru 18
19 ................ 1 ............. 20251X254 ........................... O-Ring
20 ................ 1 ............. 20251X266 ........................... Flow Control Button 1.5 GPM
20251X267 ........................... Flow Control Button 2.0 GPM
20251X268 ........................... Flow Control Button 2.4 GPM
20251X269 ........................... Flow Control Button 3.0 GPM
20251X270 ........................... Flow Control Button 3.5 GPM
20251X271 ........................... Flow Control Button 4.0 GPM
20251X272 ........................... Flow Control Button 5.0 GPM
20251X274 ........................... Flow Control Button 7.0 GPM
21 ................ 1 ............. N/S ....................................... Plastic Flow Control Housing
21A .............. 1 ............. Flow Control Assembly - Specify GPM on Order. Includes (1) #19, (1) #20, (1) #21, & (1) #39
20251X256 .......................... Flow Control Assembly 1.5 GPM - PVC
20251X257 .......................... Flow Control Assembly 2.0 GPM - PVC
20251X258 .......................... Flow Control Assembly 2.4 GPM - PVC
20251X259 .......................... Flow Control Assembly 3.0 GPM - PVC
20251X260 .......................... Flow Control Assembly 3.5 GPM - PVC
20251X261 .......................... Flow Control Assembly 4.0 GPM - PVC
20251X262 .......................... Flow Control Assembly 5.0 GPM - PVC
20251X264 .......................... Flow Control Assembly 7.0 GPM - PVC
22 ................ 1 ............. 20001X214 .......................... Drain Retainer
23 ................ 1 ............. 20561X204 .......................... O-Ring
24 ................ 1 ............. 20001X215 .......................... O-Ring
25 ................ 2 ............. N/S ...................................... O-Ring
26 ................ 1 ............. N/S ...................................... Injector Plug
27 ................ 2 ............. N/S ...................................... O-Ring
27A ............. 1 ............. 20001X217 .......................... Injector Plug & O-Ring Assembly Includes (1) #25, (1) #26, & (1) #27
28 ................ 1 ............. N/S ...................................... Injector Throat
29 ................ 1 ............. N/S ...................................... Injector Nozzle
30 ................ 1 ............. N/S ...................................... Vortex Generator
30A ............. 1 ............. 20001X219 ......................... Injector Assembly - Specify Size. Includes 1 Each of Ref. #25, 27, 28, 29, & 30
31 ................ 1 ............. 20001X222 ......................... Injector Screen
32 ................ 1 ............. 20001X224 ......................... Injector Seal
33 ................ 1 ............. 20001X223 ......................... Injector Cap
34 ................ 2 ............. 20001X226 ......................... 10-24 X 1 Hex Washer HD Screw
34A .............. 1 ............. 20001X220 ......................... Injector Kit - Specify Size. Includes 1 Each of Ref. #30A, 31, 32, 33, & (2) of Ref. #34
35 ................ 1 ............. 20561X239 ......................... O-Ring
36 ................ 1 ............. 20561X240 ......................... BLFC Button Retainer
37 ................ 1 ............. 20251X318 ......................... 5 GPM BLFC Button
38 ................ 1 ............. 20561X241 ......................... BLFC Adapter
38A ............. 1 ............. 20001X228 ......................... BLFC Assembly .5 GPM. Includes 1 Each of Ref. #35, 36, 37, & 38
39 ................ 1 ............. 20251X255 ......................... Drain Line Fitting 90 Degree Elbow 1/2” NPT X 1/2” Tubing
Items 45 Thru 48 Used Only With Clock Regen.
45 ................ 2 ............. N/S ............ ........................ Adapter Coupling
46 ................ 4 ............. 20561X216 ......................... O-Ring
46A ............. 1 ............. 20561X215 ......................... Adapter Coupling & O-Ring Assembly. Includes Ref. (1) #45 & (2) #46
47 ................ 2 ............. 20561X201 ......................... Mounting Clip
48 ................ 2 ............. 20561X217 ......................... 8-18 X 5/8” Hex Washer HD Screw
N/S = Non Stocked Item
Bold Ref. No. Indicates Assembly or Kit
10
CS-2003
3/4” Turbine Meter Assmebly
1A
Ref. No. Quantity Part No. Description
1A ................. 1 ................ 20564X200 ................. Meter Assembly, Turbine Complete
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CS-2003
By-Pass Valve Assembly, Stainless Steel
1
Parts List
Ref. No. Quantity Part No. Description
1 ................. 1 ................. 20561X270 .......................... Bypass Valve ¾” Stainless Steel
................. 1 ................. 20561X283 .......................... Bypass Valve 1” Stainless Steel
12
CS-2003
Service Instructions
A. To REPLACE BRINE VALVE, INJECTORS, AND
SCREEN
1. Turn off water supply to conditioner: a. If the conditioner installation has a “three
valve” by-pass system, first open the valve in
the by-pass line, then close the valves at the
conditioner inlet and outlet.
b. If the conditioner has an integral by-pass
valve, put it in the by-pass position.
c. If there is only a shut-off valve near the
conditioner inlet, close it.
2. Relieve water pressure in the conditioner by
stepping the control into the backwash position
momentarily. Return the control to the service
position.
3. Unplug electrical cord from outlet.
4. Disconnect brine tube and drain line connections
at the injector body.
5A. To Replace Brine Valve.
1. Remove the control valve back cover.
Disconnect the meter signal wire from the
meter.
2. Remove screw and washer at drive yoke.
Remove powerhead mounting screws. The
entire powerhead assembly will now lift off
easily.
3. Remove piston retaining plate screws and Pull
upward on end of piston yoke until assembly
is out of valve.
4. Pull brine valve from injector body, also
remove and discard O-ring at bottom of brine
valve hole.
5. Apply silicone lubricant to new O-ring and
reinstall at bottom of brine valve hole.
6. Apply silicone lubricant to O-ring on new
Brine valve assembly and press into brine
valve hole, shoulder on bushing should be
flush with injector body.
5B. To Replace Injectors and Screen.
1. Remove injector cap screws, remove cap &
discard gasket. Remove vortex generator
from end of the injector assembly.
2. Remove injector assembly. Apply silicone
lubricant to new injector assembly o-rings
and install. Be sure to push injector
assembly in tightly so o-rings are seated.
Replace vortex generator. Install a new
screen.
3. Apply silicone lubricant to new gasket and
install around oval extension on injector cap.
6. Insert screws thru injector cap and into mating holes in the valve body. Tighten screws.
7. Reconnect brine tube and drain line.
8. Return by-pass or inlet valving to normal service
position. Water pressure should now be applied
the conditioner, and any by-pass line shut off.
9. Check for leaks at all seal areas. Check drain
seal with the control in the backwash position.
10. Plug electrical cord into outlet.
11. Set time of day and cycle the control valve
manually to assure proper function. Make sure
control valve is returned to the service position.
12. Make sure there is enough salt in the brine tank.
13. Start regeneration cycle manually if water is hard.
B. To Replace Powerhead
1. Remove the control valve back cover. Remove
the three screws along the outer edge of the back
plate and remove the front cover. Disconnect the power supply and the circuit board signal wire from the motor and feed them back through the control. Disconnect the optical sensor signal wire.
Disconnect the meter signal wire from circuit board and feed back through the control.
2. Remove screw and washer at drive yoke.
Remove powerhead mounting screws. The entire
powerhead assembly will now lift off easily.
3. Put new powerhead on top of the valve. Be sure the drive pin on main gear engages slot in drive yoke (wide side of drive yoke upright must face
to the left away from the motor).
4. Replace powerhead mounting screws. Replace screw and washer at drive yoke.
5. Reconnect meter signal, optical sensor, power supply, and circuit board signal wires.
6. Reinstall front cover and back cover.
C. To Replace Piston Assembly
1. Follow Steps A.1 through A.3.
2. Remove control valve back cover. Disconnect the
meter signal wire from the meter.
3. Remove screw and washer at drive yoke.
Remove powerhead mounting screws. The entire
powerhead assembly will now lift off easily.
4. Remove piston retaining plate screws.
5. Pull upward on end of piston yoke until assembly
is out of valve.
13
CS-2003
Service Instructions (Cont’d.)
TO REPLACE PISTON ASSEMBLY (Cont’d.)
6. Inspect the inside of the valve to make sure that
all spacers and seals are in place, and that there
is no foreign matter that would interfere with the
valve operation.
7. Take new piston assembly as furnished and push
piston into valve by means of the end plug.
Twist drive yoke carefully in a clockwise direction to properly align it with drive gear. Reinstall piston retaining plate screws.
8. Place powerhead on top of valve. Be sure drive
pin on main gear engages slot in drive yoke
(wide side of drive yoke upright must face to the left away from the motor).
9. Replace powerhead mounting screws. Replace
screw and washer at drive yoke.
10. Reconnect brine tube and drain line.
11. Return by-pass or inlet valving to normal service
position. Water pressure should now be applied
to the conditioner, and any by-pass line shut off.
12. Replace the control valve back cover.
13. Follow Steps A.9 through A.13.
D. TO REPLACE SEALS AND SPACERS
1. Follow Steps A.1 through A.3.
2. Remove the control valve back cover.
Disconnect the meter signal wire from the meter
3. Remove screw and washer at drive yoke.
Remove powerhead mounting screws. The entire powerhead assmebly will now lift off easily.
Remove piston retaining plate screws.
4. Pull upward on end of piston rod yoke until
assembly is out of valve. Remove and replace
seals and spacers.
5. Take piston assembly and push piston into valve
by means of the end plug. Twist yoke carefully in a clockwise direction to properly align it with drive gear. Reinstall piston retaining plate
screws.
6. Place powerhead on top of valve. Be sure drive pin on main gear engages slot in drive yoke (wide
side of drive yoke upright must face to the left away from motor).
7. Replace powerhead mounting screws. Replace screw and washer at drive yoke.
8. Return by-pass or inlet valving to normal service
position. Water pressure should now be applied
to the conditioner, and any by-pass line shut off.
9. Replace the control valve back cover.
10. Follow Steps A.9 through A.13.
E. TO REPLACE METER
1. Follow Steps A.1 through A.3.
2. Remove two screws and clips at by-pass valve or
yoke. Pull resin tank away from plumbing
connections.
3. Remove signal wire from meter.
4. Remove two screws and clips at meter and pull the meter out of the control valve.
5. Apply silicone lubricant to four new O-rings and
assemble to four ports on new meter.
6. Assemble meter to control valve. Note, meter
portion of module must be assembled at valve
outlet. Install two screws and clips.
7. Install signal wire into new meter.
8. Push resin tank back to the plumbing connections
and engage meter ports with by-pass valve or
yoke.
9. Attach two clips and screws at by-pass valve or
yoke. Be sure clip legs are firmly engaged with
lugs.
10. Return by-pass or inlet valving to normal service
position. Water pressure should now be applied
to the conditioner, and any by-pass line shut off.
11. Check for leaks at all seal areas.
12. Follow steps A.9 through A.13.
F. TO CHECK DRIVE MOTOR OPERATION
1. Remove the control valve back cover.
2. To verify drive motor operation, push service button located on back of motor. Motor should run. Release button. After 1 minute the control should automatically advance to Rapid Rinse
(cycle #3) Position. It will remain in Rapid Rinse for 5 minutes and then advance to Service
Position.
14
CS-2003
Troubleshooting Guide
SYMPTOM
1. Softener fails to regenerate A. Power supply plugged into intermittent
automatically. or dead power source.
B. Disconnected meter cable.
C. Improper control valve programming.
PROBABLE CAUSE
D. Defective power supply.
CORRECTION
A. Connect to constant power source.
B. Reconnect cable.
C. Reset program settings.
D. Replace power supply.
E. Defective circuit board or meter.
F. Defective drive motor.
E. Replace or Repair
F. Check motor operation by activating the
service button on back of motor.
2. Regeneration at wrong time. A. Time of day improperly set, due to A. Reset time of day programming and
power failure. install 9 volt battery.
B. Regeneration time set improperly. B. Reset Regeneration time programming.
3. Loss of capacity. A. Increased raw water hardness.
B. Brine concentration and/or quantity.
A. Reset unit to the new capacity.
B. Keep brine tank full of salt at all times.
Clean it yearly. Salt may be bridged.
If using a salt grid plate ensure refill
water is over it.
C. Resin fouling. C. Call dealer, find out how to confirm it,
clean the resin and prevent future
fouling.
D. Poor distribution, Channeling
(uneven bed surface).
E. Internal valve leak.
D. Call dealer. Check distibutors and
backwash flow.
E. Call dealer. Replace spacers, seals
and/or piston.
F. Resin age. F. Call dealer. Check for resin oxidation
caused by Chlorine. Mushy resin.
G. Resin Loss.
4. Poor water quality. A. Check items listed in #1, #2, & #3.
G. Call dealer. Check for correct bed depth.
Broken distibutors. Air or gas in bed:
Well gas eliminator. Loose brine line.
B. Bypass valve open.
C. Channeling.
B. Close by-pass valve.
C. Check for too slow or high service
flow. Check for media fouling.
5. High salt usage. A. High salt setting.
B. Excessive water in brine tank.
C. Constant flow through the unit.
A. Adjust brine tank refill time.
D. Improperly set hardness, Regeneration
frequency or regeneration day override
programming.
B. See symptom No. 7.
C. Indicates plumbing leak (ie. toilet tank).
D. Reset programming
15
CS-2003
Troubleshooting Guide (Cont’d.)
SYMPTOM PROBABLE CAUSE
CORRECTION
6. Loss of water pressure. A. Scaling/Fouling of inlet pipe. A. Clean or replace pipeline.
B. Fouled resin. B. Clean resin. Pretreat to prevent.
C. Improper backwash. C. Too many resin fines and/or
sediment. Call dealer, reset back-
7. Excessive water in brine A. Plugged Drain Line.
tank and/or salty water
to service.
wash flow rate, and/or adjust time
A. Check flow to drain. Clean
flow control.
B. Dirty or damaged brine valve. B. Clean or replace brine valve.
C. Plugged Injector. C. Clean injector and replace screen.
D. Low inlet pressure. D. Increase pressure to allow injector to minimum).
E. Excessive brine refill cycle time. E. Reset brine refill cycle time.
8. Softener fails to use salt. A. Check items listed in #1.
B. Improper control valve programming. B. Check and reset programming.
C. Plugged/restricted drain line. C. Clean drain line and/or flow control.
D. Injector is plugged. D. Clean or replace injector and
E. No water in brine tank. E. Check for restriction in BLFC.
safety
Check brine tank for leaks.
F. Water pressure is too low. F. Line pressure must be at least 20
psi.
G. Brine line injects air during brine draw. G. Check brine line for air leaks.
H. Internal control leak. H. Call dealer, Check piston, seals and
9. Control cycles continuously. A. Faulty circuit board. A. Replace circuit board.
10. Continuous flow to drain. A. Foreign material in control.
B. Internal control leak.
A. Call dealer. Clean valve, rebuild unit.
B. Same as above.
C. Valve jammed in backwash, brine, or C. Same as above
rapid rinse position.
D. Motor stopped or jammed. D. Replace motor.
16
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