Phonak Audéo P-R, Audéo P-RT User Guide

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Phonak Audéo

P

User Guide

Phonak Audéo P-R/RT

Phonak Audéo P-R/RT Trial

This user guide is valid for:

Wireless hearing aids

Phonak Audéo P90-R

Phonak Audéo P90-RT

Phonak Audéo P70-R

Phonak Audéo P70-RT

Phonak Audéo P50-R

Phonak Audéo P50-RT

Phonak Audéo P30-R

Phonak Audéo P30-RT

Phonak Audéo P-R Trial

Phonak Audéo P-RT Trial

Non wireless charging accessories

Phonak Charger Case Combi

Phonak Charger BTE RIC

Phonak Mini Charger Case

Phonak Power Pack

2020

2018

2019

2018

2016

Your hearing aid & charger details

If no box is checked and you do not know the model of your hearing aid or charging accessories, please ask your hearing care professional.

The hearing aids described in this user guide contain a built-in and non-removable rechargeable lithium-ion battery.

The Power Pack contains a built-in and nonremovable rechargeable lithium-polymer battery.

Please also read safety information regarding handling rechargeable hearing aids (chapter 23).

Hearing aid models c c c

Audéo P-R (P90/P70/P50/P30)

Audéo P-RT (P90/P70/P50/P30)

Audéo P-R Trial c

Audéo P-RT Trial

Charging accessories c

Charger Case Combi* c

Charger BTE RIC* c

Mini Charger Case* c

Power Pack

* Incl. power supply and USB cable (< 3 m)

Earpieces c

Dome c

SlimTip c

cShell

Your hearing aids and chargers have been developed by

Phonak – the world leader in hearing solutions based in

Zurich, Switzerland.

These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.

Please read the User Guide carefully to make sure that you understand and get the best out of hearing aids. For more information regarding features, benefits, setup, use and maintenance or repairs of your hearing aid and accessories – contact your hearing care professional or manufacturer representative. Additional information can be found in the Data Sheet of your product.

Phonak - life is on www.phonak.com

Your hearing aid and charger

1. Quick guide

2. Parts of the hearing aid & charger

Using the charger

3. Preparing the charger

4. Charging the hearing aids

Using the hearing aid

5. Left & right hearing aid markings

6. Putting on the hearing aid

7. Removing the hearing aid

8. Multi-function button

9. On/Off

10. Tap control

11. Connectivity overview

12. Initial pairing

13. Phone calls

14. Flight mode

15. Rebooting your hearing aid

Further information

16. Operating, transport and storage conditions

17. Care and maintenance

18. Exchanging the earwax protection

19. Service and warranty

20. Compliance information

21. Information and description of symbols

22. Troubleshooting

23. Important safety information

24. For the US market only, complies with the FDA regulations

1. Quick guide

Charging your hearing aids

Before using your hearing aid for the first time, it is recommended to charge it for 3 hours.

After placing your hearing aid in the charger, the indicator light will show the charging state of the battery until the hearing aid is fully charged.

When fully charged the indicator light will be constantly on, i.e. solid green light.

Left & right hearing aid markings

Blue marking for left hearing aid.

Red marking for right hearing aid.

Multi-function button with indicator light

The button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions.

Phone calls: If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call.

On/Off: Firmly press the lower part of the button for

3 seconds until the indicator light blinks.

On: indicator light is solid green

Off: indicator light is solid red

Enter flight mode: When device is off, press the lower part of the button for 7 seconds until the solid orange light appears. Then release the button.

Tap Control (only available for models P90 and P70)

If paired with a Bluetooth enabled device, multiple functions can be accessed using tap control, please refer to chapter 10.

This is also indicated in your individual instructions.

To use tap control tap the top of your ear twice.

2. Parts of the hearing aid & charger

The following pictures show the hearing aid model and charger accessories described in this user guide. You can identify your personal models by:

• checking “Your hearing aid & charger details” on page 3.

• comparing your earpieces, hearing aid and charger with the following models.

Possible earpieces

Dome SlimTip

Audéo P-R/RT

Audéo P-R/RT Trial

Multi-function button with built-in indicator light cShell

Tube

Anchor (optional)

Charging contacts

Speaker

(without earpiece attached)

Charger Case Combi

Space for drying capsule

(cover closed)

Space for earpieces

Hearing aid charging inserts with left/right indicators

Space for drying capsule (cover open)

Drying capsule

(optional)

Charger Case Combi with optional Power Pack

Charger Case Combi

Indicator light for power micro-USB connection to external power supply

Power Pack micro-USB connection to external power supply

Battery check button

Indicator light for battery status and external power

Power Pack lock and release

Mini Charger Case

Hearing aid charging inserts with left/right indicators

External power supply

USB-C connection to external power supply

Indicator light for power

USB cable (< 3 m) Power supply

3. Preparing the charger

Connecting the power supply c a b d d b a) Plug the larger end of the charging cable into the power supply. b) Plug the smaller end into the USB port on the charger.

c) Plug the power supply into a power outlet.

d) The indicator light is green when the charger is connected to the power supply.

Power supply specification

Power supply output voltage 5 VDC +/-10%, current 1 A

Power supply Imput voltage 100-240 VAC, 50/60Hz, current 250 mA

Charger specification

Charger input voltage

USB cable specifications

5 VDC +/-10%, current 500 mA

5 V min. 1 A, USB-A to USB-C, maximum length 3 m

4. Charging the hearing aids

Low power: You will hear two beeps when the battery is low. You will have approximately

60 minutes before you have to charge the hearing aids (this can vary, depending on the hearing aid settings).

The hearing aid contains a built-in and nonremovable rechargeable lithium-ion battery.

Before using your hearing aid for the first time, it is recommended to charge it for 3 hours.

The hearing aid must be dry before charging, see chapter 17.

Please ensure to charge and use the hearing aid within operating temperature range: +5° to +40°

Celsius (41° to 104° Fahrenheit).

4.1 Using the Charger Case Combi or Mini Charger

Case

Please refer to chapter 3 for how to set up the charger.

Insert the hearing aid into the charging inserts.

Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging inserts. The hearing aids will automatically be switched off when inserted into the charger.

The indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light.

The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger. It can take up to 3 hours to charge the hearing aids. The charger covers can be closed while charging.

Charging times

Indicator light Charging state

0 – 10%

Approx. charging times

11 – 80%

30 min (30%)

60 min (50%)

90 min (80%)

81 – 99%

100% 3 h

Remove the hearing aids from the charging inserts by

1. pulling the hearing aids gently toward yourself and

2. lifting them out of the charger.

Do not hold the tubes to remove the hearing aids from the charger as this can damage the tubes.

The hearing aid switches on automatically when removed from the charger. The indicator light start s blinking .

The solid green light indicates the hearing aid is ready.

If you unplug the charger while the hearing aid is charging inside, please make sure to turn off the hearing aid to prevent discharge.

Turn off your hearing aid before inserting it in the disconnected charger to store it.

4.2 Using the optional Power Pack

Note : The Power Pack is only compatible with the Charger Case Combi.

Attach the Power Pack to the bottom of the Charger Case

Combi and lock it.

Plug in the micro-USB and connect to an external power supply. The Power Pack and hearing aids will be charged at the same time. While connected to an external power supply, the Power Pack indicator light will show the current battery charge status of the Power Pack.

Before using Power Pack for the first time, it is recommended to charge it for 3 hours.

The Power Pack contains a built-in and nonremovable rechargeable lithium-polymer battery.

micro-USB connection to external power source

Indicator light battery

• status:

0%-29%

•• 30%-59%

•••

60%-100%

Battery check push button

Power Pack lock and release

To check the remaining battery capacity of the Power

Pack, press the battery check push button. The indicator lights will show the status.

Please ensure to charge the Power Pack within operating temperature range: +5° to +40° Celsius

(41° to 104° Fahrenheit)

5. Left & right hearing aid markings

There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid.

Blue marking for left hearing aid.

Red marking for right hearing aid.

6. Putting on the hearing aid

Place the hearing aid behind your ear.

Insert the earpiece into your ear canal.

If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.

7. Removing the hearing aid

Pull on the bend of the tube and remove the hearing aid from behind the ear.

8. Multi-function button

The multi-function button has several functions.

It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual

“Hearing aid instructions”.

Please ask your hearing care professional for a printout.

If the hearing aid is paired with a Bluetooth® enabled phone, a short press on the upper or the lower part of the button will accept an incoming call and a long press will reject an incoming call – refer to chapter 13.

9. On/Off

Switch on hearing aid

The hearing aid is configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks. Wait until the solid green light indicates the hearing aid is ready.

Switch off hearing aid

Press and hold the lower part of button for 3 seconds until the solid red light indicates the hearing is off.

Blinking green Hearing aid is switching on

Solid red for 2 seconds Hearing aid is switching off

When you switch on the hearing aid you might hear a start-up melody.

10. Tap control

Tap control is only available for models P90 and P70.

If paired with a Bluetooth enabled device, multiple functions can be accessed using tap control e.g. accept/end phone call, pause/resume streaming, start/stop voice assistant. This is indicated in your individual “Hearing aid instructions”.

To use tap control tap the top of your ear twice.

11. Connectivity overview

The illustration below shows the connectivity options available for your hearing aid.

Bluetooth enabled device, e.g. cell phone

Roger**

TV Connector connected to TV*

* The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system.

** Roger wireless microphones can be connected to your hearing aids as well.

12. Initial pairing

12.1 Initial pairing to a Bluetooth® enabled device

It is only necessary to perform the pairing procedure once with each device featuring

Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. Initial pairing can take up to 2 minutes.

On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu.

Switch on both hearing aids.

You now have 3 minutes to pair your hearing aids with your device.

Your device shows a list of Bluetooth enabled devices.

Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing.

For more information about pairing instructions for

Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html

12.2 Connecting to the device

After your hearing aids have been paired to your device, they will automatically connect again when switched on.

The connection will be maintained as long as the device remains ON and within range.

Your hearing aid can be connected to up to two devices and paired to up to eight devices.

13. Phone calls

Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone.

Your voice

Caller’s voice

13.1 Making a call

Enter the phone number and press the dial button.

You will hear the dialing tone through your hearing aids.

Your voice is picked up by the hearing aid microphones and transmitted to the phone.

13.2 Accepting a call

When receiving a call, a calling notification will be heard in the hearing aids.

The call can be accepted by taping the top of your ear twice (only available for models P90 and P70), a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone. short press

< 2 sec tap ear twice

13.3 Ending a call

A call can be ended by taping the top of your ear twice

(only available for models P90 and P70), a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press

> 2 sec tap ear twice

13.4 Rejecting a call

An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.

long press

> 2 sec

14. Flight mode

Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions.

14.1 Enter flight mode

To enter flight mode, follow these instructions for both hearing aids separately:

If the hearing aid is turned off, proceed to Step 2.

If the hearing aid is on, turn it off by pressing and holding the lower part of the button for 3 seconds, until the indicator light turns solid red for 2 seconds, signifying that the hearing aid is switching off.

Press and hold the lower part of the button. The green indicator light blinks when the hearing aid starts up.

Keep pressing the button for

7 seconds, until the indicator light is solid orange, then release the button.

The solid orange light indicates the hearing aid is in flight mode.

In flight mode, your hearing aid cannot connect directly to your phone.

14.2 Exit flight mode

To enable the wireless function and exit flight mode in each hearing aid:

Switch the hearing aid off and then on again - refer to chapter 9.

15. Rebooting your hearing aid

Use this technique if your hearing aid is in an error state.

This will not remove or delete any program or settings.

Press the lower part of the button for at least

15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button.

There is no light or acoustic notification at the end of the

15 seconds.

Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use.

16. Operating, transport and storage conditions

The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.

Please ensure to use, charge, transport and store the hearing aids and the Power Pack according to the following conditions:

Use

Temperature

Maximum range

+5° to +40°C

(41° to 104°F)

Recommended range

+5° to +40°C

(41° to 104°F)

Humidity

Maximum range

0% to 85%

(non condensating)

Recommended range

0% to 60%

(non condensating)

Atmospheric pressure

500 hPa to

1060 hPa

Charging

+5° to +40°C

(41° to 104°F)

+7° to +32°C

(45° to 90°F)

0% to 85%

(non condensating)

0% to 60%

(non condensating)

500 hPa to

1060 hPa

Transport

0% to 70%

0% to 60%

500 hPa to

1060 hPa

Storage

-20° to +60°C

(-4° to 140°F

0° to +20°C

(32° to 68°F)

-20° to +60°C

(-4° to 140°F)

0° to +20°C

(32° to 68°F)

0% to 70%

0% to 60%

500 hPa to

1060 hPa

Please ensure to charge the hearing aids and the

Power Pack regularly during long-term storage.

These hearing aids are classified as IP68. This means that they are water and dust resistant and designed to withstand daily life situations. They can be worn in the rain but should not be fully submerged in water or used when taking a shower, swimming or other water activities.

These hearing aids should never be exposed to chlorinated water, soap, salt water or other liquids with a chemical content.

17. Care and maintenance

Diligent and routine care of your hearing aid and chargers contribute to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid.

Please use the following specifications as a guideline.

Further information regarding product safety, see chapter 23.2.

General information

Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.

Your hearing aids are resistant to water, sweat and dust under the following conditions:

• After exposure to water, sweat or dust, the hearing aid is cleaned and dried.

• The hearing aid is used and maintained as described in this user guide.

Always make sure that the hearing aids and charger are dry and clean before charging.

Daily

Hearing aid: Inspect the earpiece for earwax and moisture deposit and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.

Chargers: Make sure that charger inserts are clean.

Never use cleaning agents such as household detergents, soap, etc. for cleaning your charger.

Weekly

Hearing aid: Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids. For more in-depth maintenance instructions or for more than basic cleaning, please see your hearing care professional. Clean the charging contacts on the hearing aid with a soft, damp cloth.

Chargers: Remove dust or dirt from the charger inserts.

Always make sure that the charger is disconnected from the power mains before cleaning.

18. Exchanging the earwax protection

Your hearing aid is equipped with an earwax protection to protect the speaker from earwax damage.

Please check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced. The earwax protection should be replaced every four to eight weeks on a regular speaker, and every one to two weeks on the ActiveVent™ speaker.

18.1 Regular speaker with dome

18.1.1 Removing the earpiece from the speaker

Remove the earpiece from the speaker by holding the speaker in one hand and the earpiece in the other.

Gently pull off the earpiece to remove.

Clean the speaker with a lint-free cloth.

18.1.2 Exchanging the earwax protection with

CeruShield™ Disk

Gently rotate the CeruShield

Disk in the direction indicated by the arrows until a free opening appears under the bin icon.

To remove a used earwax protector carefully insert the speaker into the free opening

(under bin icon) until it clicks.

After the click you will see the used earwax protector in the opening below the bin icon.

To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible

(opposite the bin icon) until it clicks. After the click you will see the opening below is empty and the new earwax protector is now inside the speaker.

18.1.3 Attaching the earpiece to the speaker

Hold the speaker in one hand and the earpiece in the other.

Slide the earpiece over the speaker sound outlet.

The speaker and the earpiece should fit perfectly together.

18.2 ActiveVent™ speaker with SlimTip

18.2.1 Parts Explanation

wax filter dispenser a) rotating disk b a c b) new filter c) disposal slot for used filters

changing tool a) screw end for removing used filter a b b) forked end for inserting new filter

18.2.2 External cleaning

Wipe the earpiece and the speaker port to remove earwax.

18.2.3 Removing the used wax filter (HF3 Filter)

Hold the earpiece firmly and secure the rear of the speaker with your finger.

Insert the screw end of the

HF-3 changing tool into the speaker of the hearing aid.

Rotate the changing tool clock-wise until some resistance is felt.

Pull the changing tool out of the speaker with the used wax filter attached to the end.

Insert the used wax filter into the disposal slot in the middle of the wax filter dispenser.

Slide the changing tool to either side of the slot. Lift the changing tool up, leaving the used wax filter in the slot.

18.2.4 Inserting a new wax filter

After removing the used wax filter from the speaker of the hearing aid, brush away any remaining debris.

Rotate the ridged disk of the wax filter dispenser until a new wax filter is visible in the window of the disk.

Now use the opposite end of the changing tool (i.e. forked end) to pick up a new wax filter.

Insert the forked end of the changing tool down and pull up

Insert the new wax filter gently into the speaker of the hearing aid.

Make sure to secure the rear of speaker with your finger.

Once the new filter is securely placed in the speaker:

1. make a bending movement with the changing tool (the wax filter will disconnect from the tool),

2. pull the changing tool away from the speaker.

Re-attach the changing tool to the wax filter dispenser.

19. Service and warranty

Local warranty

Please ask the hearing care professional where you purchased your hearing aids and chargers about the terms of the local warranty.

International warranty

Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively, but not accessories such as tubes, earpieces, external speakers. The warranty only comes into force if a proof of purchase is shown.

The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods.

Warranty limitation

This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress.

Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

Serial numbers

Hearing aid left side:

Hearing aid right side:

Charger Case Combi:

Charger BTE RIC:

Mini Charger Case:

Power Pack:

Date of purchase:

Authorized hearing care professional (stamp/signature):

20. Compliance information

Europe:

Declaration of Conformity for the hearing aid

Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU.

The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/com/en/certificates (Phonak worldwide locations).

Australia/New Zealand:

Indicates a device’s compliance with applicable

Radio Spectrum Management’s (RSM) and

Australian Communications and Media Authority

(ACMA) regulatory arrangements for the legal sale in New Zealand and Australia.

The compliance label R-NZ is for radio products supplied in the New Zealand market under conformity level A1.

The wireless models listed on page 2 are certified under:

Phonak Audéo P-R & P-RT (P90/P70/P50/P30)

Phonak Audéo P-R Trial & P-RT Trial

USA

Canada

FCC ID: KWC-MRP

IC: 2262A-MRP

Notice 1:

This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference received, including interference that may cause undesired operation.

Notice 2:

Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.

Notice 3:

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver (speaker).

• Connect the device into an outlet on a circuit different from that to which the receiver (speaker) is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radio information of your wireless hearing aid

Antenna type

Operation frequency

Modulation

Radiated power

Bluetooth®

Range

Bluetooth

Profiles supported

Resonant loop antenna

2.4 GHz – 2.48 GHz

GFSK, Pi/4 DPSK, GMSK

< 2.5 mW

~1 m

4.2 Dual-Mode

HFP (Hands-free profile), A2DP

Compliance with emission and immunity standards

Emission standards EN 60601–1-2:2015

IEC 60601–1-2:2014

EN 55011:2009+A1

CISPR11:2009/AMD1:2010

CISPR22:1997

CISPR32:2012

ISO 7637-2:2011

CISPR25:2016

EN 55025:2017

Immunity standards EN 60601-1-2:2015

IEC 60601-1-2:2014

EN 61000-4-2:2009

IEC 61000-4-2:2008

EN 61000-4-3:2006+A1+A2

IEC 61000-4-3:2006+A1+A2

EN 61000-4-4:2012

IEC 61000-4-4:2012

EN 61000-4-5:2014

IEC 61000-4-5:2014

EN 61000-4-6:2014

IEC 61000-4-6:2013

EN 61000-4-8:2010

IEC 61000-4-8:2009

EN 61000-4-11:2004

IEC 61000-4-11:2004

IEC 60601-1 (§ 4.10.2):2005

ISO 7637-2:2011

21. Information and description of symbols

With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical

Devices Regulation 2017/745 as well as the

Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.

This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type

B of EN 60601-1. The surface of the hearing aid is specified as an applied part of Type B.

Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC

Indicates the date when the medical device was manufactured

Indicates the Authorized representative in the

European Community. The EC REP is also the importer to the European Union.

This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.

This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.

Important information for handling and product safety.

This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications

Commission.

Indicates a device’s compliance with applicable Radio Spectrum Management’s

(RSM) and Australian Communications and

Media Authority (ACMA) regulatory arrangements for the legal sale in New

Zealand and Australia

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth

SIG, Inc. and any use of such marks by

Sonova AG is under license. Other trademarks and trade names are those of their respective owners.

The Compliance Identification Mark indicates that the device is in accordance with

Brazilian conformity assessment requirements for equipment under health surveillance system. OCP indicates the certification body.

Japanese mark for certified radio equipment.

Indicates the manufacturer’s serial number so that a specific medical device can be identified.

Indicates that the device is a medical device.

This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.

IP Rating = Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of water for 60 minutes and 8 hours in a dust chamber as per the

IEC60529 standard

Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140°

Fahrenheit).

Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 23.2 regarding drying the hearing aid after use.

Atmospheric pressure during transportation and storage: 500 hPa to 1060 hPa

During transportation keep dry.

The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as the charger may not be thrown away as normal household waste. Please dispose of old or unused hearing aids and charger, at waste disposal sites intended for electronic waste, or give your hearing aid and charger to your hearing care professional for disposal.

Proper disposal protects the environment and health

Symbols applicable to the European power supply only

Power supply with double isolation.

Device designed for indoor use only.

Safety isolating transformer, short circuit proof.

22. Troubleshooting

Problem

Hearing aid not functioning

Hearing aid whistles

Hearing aid too loud

Hearing aid not loud enough or distorted

Causes

Speaker/earpiece blocked

Hearing aid switched off

Battery fully discharged

Hearing aid not inserted correctly into ear

Cerumen in ear canal

Volume too loud

Volume too low

Low battery

Speaker/earpiece blocked

Hearing has changed

Indication for low battery Hearing aid plays two beeps

Hearing aid will not switch on

Indicator light on hearing aid does not light up when hearing aid placed in charging inserts

Battery fully discharged

Button was inadvertently deactivated by pressing the button longer than 15 seconds

Hearing aid not inserted correctly into charger

Charger not connected to power source

Battery fully discharged

If the problem persists, contact your hearing care professional for assistance.

What to do

Clean speaker opening/earpiece, or change wax filter

Press lower part of multi-function button for 3 seconds (chapter 9)

Charge hearing aid (chapter 4)

Insert hearing aid correctly (chapter 6)

Contact your ENT/GP or hearing care professional

Decrease volume if volume control available (chapter 8)

Increase volume if volume control available (chapter 8)

Charge hearing aid (chapter 4)

Clean speaker opening/earpiece , or change wax filter

Contact you hearing care professional

Charge hearing aid (chapter 4)

Perform step 2 of the rebooting process (chapter 15)

Insert hearing aid correctly into charger (chapter 4)

Connect charger to external power supply (chapter 3)

Wait three hours after placing hearing aid in charger, regardless of

LED behavior

Problem

Hearing aid not functioning

Hearing aid whistles

Hearing aid too loud

Hearing aid not loud enough or distorted

Causes

Speaker/earpiece blocked

Hearing aid switched off

Battery fully discharged

Hearing aid not inserted correctly into ear

Cerumen in ear canal

Volume too loud

Volume too low

Low battery

Speaker/earpiece blocked

Hearing has changed

Indication for low battery Hearing aid plays two beeps

Hearing aid will not switch on

Indicator light on hearing aid does not light up when hearing aid placed in charging inserts

Battery fully discharged

Button was inadvertently deactivated by pressing the button longer than 15 seconds

Hearing aid not inserted correctly into charger

Charger not connected to power source

Battery fully discharged

What to do

Clean speaker opening/earpiece, or change wax filter

Press lower part of multi-function button for 3 seconds (chapter 9)

Charge hearing aid (chapter 4)

Insert hearing aid correctly (chapter 6)

Contact your ENT/GP or hearing care professional

Decrease volume if volume control available (chapter 8)

Increase volume if volume control available (chapter 8)

Charge hearing aid (chapter 4)

Clean speaker opening/earpiece , or change wax filter

Contact you hearing care professional

Charge hearing aid (chapter 4)

Perform step 2 of the rebooting process (chapter 15)

Insert hearing aid correctly into charger (chapter 4)

Connect charger to external power supply (chapter 3)

Wait three hours after placing hearing aid in charger, regardless of

LED behavior

Please check https://www.phonak.com/com/en/support.html for further information.

Problem

Indicator light on hearing aid is solid red while hearing aid is in the charger

Indicator light on hearing aid switches off when hearing aid is removed from charger

Indicator light on hearing aid remains solid green after removal from charger

Hearing aid with

ActiveVent™ speaker is not working properly

Causes

Dirty charging contacts

Hearing aid is out of its operating temperature range

Faulty battery

“Auto On” feature is disabled

Indicator light on hearing aid was red when hearing aid was placed into the charger

Vent in wrong position (e.g. closed)

Wax

Other

ActiveVent speaker feels loose in earpiece or has separated completely from earpiece

Battery does not last the whole day

Phone call function does not work

Speaker dislodged from earpiece (i.e during exchange of earwax protection)

Shortened battery life

Hearing aid is in flight mode

Hearing aid not paired to the phone

What to do

Clean the contacts of the hearing aid and the charger

Warm hearing aid up. Operating temperature range is +5° to +40° Celsius

(+41° to +104° Fahrenheit)

Contact your hearing care professional

Switch on the hearing aid (chapter 9)

Reboot the hearing aid (chapter 15)

Switch hearing aid off and then on again (chapter 9)

Clean the speaker opening and / or change the wax filter (chapter 18.2)

Contact your hearing care professional

Push the speaker back into the earpiece. If the speaker is still loose contact your hearing care professional

Contact your hearing care professional. A battery replacement may be required

Switch hearing aid off and then on again (chapter 14.2)

Pair hearing aid to the phone (chapter 12)

Problem

Indicator light on hearing aid is solid red while hearing aid is in the charger

Indicator light on hearing aid switches off when hearing aid is removed from charger

Indicator light on hearing aid remains solid green after removal from charger

Hearing aid with

ActiveVent™ speaker is not working properly

Causes

Dirty charging contacts

Hearing aid is out of its operating temperature range

Faulty battery

“Auto On” feature is disabled

Indicator light on hearing aid was red when hearing aid was placed into the charger

Vent in wrong position (e.g. closed)

Wax

Other

ActiveVent speaker feels loose in earpiece or has separated completely from earpiece

Battery does not last the whole day

Phone call function does not work

Speaker dislodged from earpiece (i.e during exchange of earwax protection)

Shortened battery life

Hearing aid is in flight mode

Hearing aid not paired to the phone

What to do

Clean the contacts of the hearing aid and the charger

Warm hearing aid up. Operating temperature range is +5° to +40° Celsius

(+41° to +104° Fahrenheit)

Contact your hearing care professional

Switch on the hearing aid (chapter 9)

Reboot the hearing aid (chapter 15)

Switch hearing aid off and then on again (chapter 9)

Clean the speaker opening and / or change the wax filter (chapter 18.2)

Contact your hearing care professional

Push the speaker back into the earpiece. If the speaker is still loose contact your hearing care professional

Contact your hearing care professional. A battery replacement may be required

Switch hearing aid off and then on again (chapter 14.2)

Pair hearing aid to the phone (chapter 12)

Problem

Charging does not start

(no power pack used)

Charging does not start when using Power Pack

Causes

Charger not connected to power supply

Hearing aid not inserted correctly into charger

Power Pack discharged

What to do

Connect charger to power supply or Power Pack (chapter 4.2)

Insert hearing aid correctly into charger (chapter 4.1)

Charge Power Pack (chapter 4.2)

Problem

Charging does not start

(no power pack used)

Charging does not start when using Power Pack

Causes

Charger not connected to power supply

Hearing aid not inserted correctly into charger

Power Pack discharged

What to do

Connect charger to power supply or Power Pack (chapter 4.2)

Insert hearing aid correctly into charger (chapter 4.1)

Charge Power Pack (chapter 4.2)

23. Important safety information

Please read the information on the following pages before using your hearing aid.

Intended use:

The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing.

The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help focus the user`s attention away from their tinnitus.

Indications:

Presence of hearing loss.

Presence of hearing loss in combination with tinnitus.

Contraindications:

Evidence of active or chronic middle or outer ear pathology, chronic drainage or discharge, evidence of chronic inflammation.

A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.

The hearing aid is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician offices, dental offices etc.

Target population:

The target population is primarily the adult population over

18 years of age. This product may also be used with children 36 months of age or older (not applicable in combination with ActiveVent™ speaker). Individuals with cognitive impairment will require constant supervision by a caregiver.

The target group for the Phonak Tinnitus Balance software feature are adults 18 years of age or older with tinnitus who also desire amplification.

Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: a) the death of a patient, user or other person b) the temporary or permanent serious deterioration of a patient’s, user’s or other person’s state of health c) a serious public health threat

To report an unexpected operation or event, please contact the manufacturer or a representative.

23.1 Hazard warnings

The rechargeable hearing aids contain lithium-ion batteries and the Phonak Power Pack contains a lithium-polymer battery that can be taken onto airplanes as carry-on luggage.

The Power Pack cannot be placed in the checked-in baggage and can only be placed in the carry-on luggage.

Your hearing aids operate between 2.4 GHz -2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14.

The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.

Changes or modifications to the hearing aid that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid.

Do not use the hearing aids and charging accessories in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled) or where electronic equipment is prohibited.

If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.

Titanium shells of custom hearing aids and earpieces can contain small quantities of acrylates from adhesives. People who are sensitive to such substances may potentially experience an allergic skin reaction. Please stop using the device immediately if such a reaction occurs and check with your hearing care professional or physician.

In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal. To prevent pushing the dome towards the eardrum, never try to re-insert the speaker into the ear canal.

Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed.

This hearing aid is not for children below 36 months. The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety. The hearing aid is a small device and contains small parts. Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid. If swallowed, consult a physician or hospital immediately as the hearing aid or its parts can cause choking!

Keep the Charger Case Combi out of reach of children, individuals with cognitive impairment and pets. If the drying capsule is swallowed, consult a physician or hospital immediately.

Only authorized personnel are allowed to open the Power Pack due to possible electrical hazard.

Do not cover the whole charger cases while charging, e.g. with a cloth etc.

The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.):

• Keep the wireless hearing aid at least 15 cm

(6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc.

• Keep magnets (i.e. EasyPhone magnet, etc.) at least 15 cm (6 inches) away from the active implant.

• If using a Phonak wireless accessory, consult the chapter

“Important safety information” in your wireless accessory user guide.

Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.

Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation.

Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer.

Otherwise, degradation of the performance of this equipment could result.

The USB port of the charger is to be used for the described purpose only.

For charger, use only IEC 62368-1 and IEC 60601-1 certified equipment with an output rating of 5 VDC. Min.

500 mA.

Hearing aids should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities.

In these cases, we recommend the use of a custom earpiece. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a medical specialist for safe removal.

Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece. The stability of customized earpieces is designed for normal use. A strong physical impact to the ear (e.g. during sports) may cause the customized earpiece to break. This may lead to perforation of the ear canal or eardrum.

After mechanical stress or shock to the customized earpiece, please ensure that it is intact before placing it in the ear.

Patients implanted with magnetic externally programmable

CSF shunt valves may have a risk of experiencing an unintended change in their valve setting when exposed to strong magnetic fields. The receiver (loudspeaker) of hearing aids, the Lyric SoundLync, the Lyric programming wand and the MiniControl contain static magnets. Keep a distance of 2 inches (approx. 5 cm) or more between the magnets and the site of the implanted shunt valve.

23.2 Information on product safety

These hearing aids are water resistant and not waterproof.

They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing. Always remove your hearing aid before these activities, as the hearing aid contains sensitive electronic parts.

Never wash the microphone inputs. Doing so could cause it to lose its special acoustic features.

Protect your hearing aid and charging accessories from heat (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aid or charging accessories (due to risk of fire or explosion). Ask your hearing care professional about suitable drying methods.

Do not place the charging accessories close to an induction cooking surface. Conductive structures inside the charging accessories could absorb inductive energy resulting in thermal destruction.

The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.

Do not drop your hearing aid or charging accessories!

Dropping onto a hard surface can damage your hearing aid or charging accessories.

Charger, Power Pack and power supply must be protected against shocks. If the charger, Power Pack or power supply is damaged after a shock, the devices must not be used anymore.

If you are not using your hearing aid for a long period of time, store it in a box with a drying capsule or in a well ventilated location. This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance.

Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing:

• Medical or dental examination with X-ray (also CT scan).

• Medical examinations with MRI/NMRI scans, generating magnetic fields.

Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not affect the hearing aids.

Do not use your hearing aid in areas where electronic equipment is prohibited.

The hearing aids have to be dry before charging. Otherwise the charging reliability cannot be guaranteed.

Only use approved chargers and Power Pack described in this user guide for charging your hearing aids, otherwise the devices may be damaged.

Your hearing aid(s) contain a lithium-ion battery and the

Power Pack contains a lithium-polymer battery, both with a

Watt hour rating <20 Wh which have been tested according to UN 38.3 of the “UN Manual of Tests and Criteria” and should be shipped in accordance with all the rules and regulations on the safe shipment of lithium-ion and lithiumpolymer batteries.

Your hearing aid(s) may contain personal data. Please ensure safe disposal to prevent any misuse.

24. For the US market only, complies with the FDA regulations

Important information: Cell phones

Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones.

According to the ANSI 63.19 (American National

Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing

Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions. The sum of the hearing aid rating (e.g. M2/T2=2) and the telephone rating

(e.g. M3/T3=3) is 5, and any combination that equals

5 will provide “normal use”; a sum of 6 or greater would indicate “excellent performance”. The equipment performance measurements, categories and system classifications are based upon the best information available but cannot guarantee that all users will be satisfied. The immunity of this hearing aid is at least M2/T2.

Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.

Important information in case of battery ingestion

If a battery is swallowed, call the 24-hour National

Battery Ingestion Hotline at 202-625-3333 or consult your physician immediately.

Warning to hearing aid dispensers

A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician

(preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:

(i) Visible congenital or traumatic deformity of the ear.

(ii) History of active drainage from the ear within the previous 90 days.

(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.

(iv) Acute or chronic dizziness.

(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.

(vi) Audiometric air-bone gap equal to or greater than

15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.

(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.

(viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than

132 decibels (dB).)

Important notice for prospective hearing aid users

Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.

Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.

Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.

The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.

If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.

Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude

consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.

Children with hearing loss

In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.

Important notice for prospective noise generator users

The Tinnitus Balance noise generator is a broadband sound

Generator which may have been enabled in your hearing aid.

It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program

to provide temporary relief from tinnitus. It should always be used as prescribed by your audiologist. The underlying principle of sound enrichment is to provide supplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions.

Sound enrichment, coupled with instructional counseling, is an established approach to managing tinnitus.

Good health practice requires that a person reporting tinnitus have a medical evaluation by a licensed ear physician before using a sound generator. The purpose of such an evaluation is to ensure medically treatable conditions that may be causing tinnitus are identified and treated prior to using a sound generator.

Should you develop any side effects whilst using the noise generator such as headaches, nausea, dizziness or heart palpitations or experience a decrease in auditory function, you should discontinue use and seek a medical evaluation.

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According to OSHA (Occupational Safety & Health

Administration, U.S. Department of Labor) regulations, the volume of the noise generator can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the noise generator be set to such a level in your hearing aid, your audiologist will advise you of the maximum amount of time per day you should use the noise generator. The noise generator should never be used at uncomfortable levels.

For more information visit www.phonak.com

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Notes

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Your hearing care professional:

Manufacturer:

Sonova AG

Laubisrütistrasse 28

CH-8712 Stäfa

Switzerland www.phonak.com

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