nbn TM Service Upgrade User Guide
Modem Reconfiguration Guide - TP-Link 9970
Congratulations in upgrading your existing ADSL service to your new
ACN nbn™ Broadband Service
This guide details the steps to follow when setting up your new NBN Service using your existing ACN supplied TP-LINK modem.
If you ordered an ACN nbn™ + Phone Bundle service you should also have received an ACN VoIP package that includes the equipment you need to set up the phone component of your nbn™ + Phone service, plus a separate User Guide. It is important that you complete the set-up of your ACN nbn™ Broadband service prior to attempting the set-up of the Phone component of your Service . For further details, refer to the User Guide provided with your VoIP Phone service.
Important Note: Before you begin the set up and configuration, please ensure that you have received your ACN
Activation email (sent to the email address you provided us when you signed up for your ACN migration service).
This email confirms that your new ACN nbn Broadband service is ready for set up.
This Setting up your ACN nbn™ Broadband Service (reconfiguring the ACN Modem)
Before you begin reconfiguring your existing ACN Modem, please remove the ADSL filter and any existing telephone lines that are connected to the telephone socket. Then reconnect the modem telephone cable to the telephone socket.
Existing ADSL Connection New NBN Connection
To be connected via an ATA to the modem at a later stage
©2017 ACN Inc. All rights reserved
MKTG-101 FTTN & FTTB - TP-Link TD-W9970 - 11.07.2017
ACN Pacific Pty Ltd ABN 85 108 535 708 www.acnpacific.
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nbn TM Service Upgrade User Guide
Modem Reconfiguration Guide - TP-Link 9970
Step
1
Connect your computer to the modem router using one of these options: a. Wired - Connect one end of the
Ethernet cable to the modem and the other end to the Computer
Ethernet cable b. Wireless (Wi-Fi) - Connect wirelessly by using the default network name
(SSID) and password on the product label printed on the bottom of the modem router.
Note: if you have changed the default network name (SSID) and password, use your configured wireless SSID and password to connect your computer to the modem router wirelessly.
Step
2
Open a web browser on your computer to begin the configuration of the modem router:
• Enter http://tplinkmodem.net
or http://192.168.1.1
in the address bar.
• Type in admin for both the username and password and click Login .
Note: If the login window does not appear, please refer to
FAQ -> Q1
Step
3
From the modem’s configuration menu on the left, click on Network and then
WAN settings . This will bring up the DSL WAN Interface screen.
• Click Add in order to add new VDSL WAN connection for your nbn™ connection, and proceed to next step.
DSL WAN Interface
©2017 ACN Inc. All rights reserved
MKTG-101 FTTN & FTTB - TP-Link TD-W9970 - 11.07.2017
ACN Pacific Pty Ltd ABN 85 108 535 708 www.acnpacific.
Page 2 of 4
nbn TM Service Upgrade User Guide
Modem Reconfiguration Guide - TP-Link 9970
4
• From the WAN Settings screen settings as per screenshot.
, select the following
• For DSL Modulation Type: VDSL
• Enable Vlan ID: leave it unchecked
• Connection Type : select Dynamic IP
• Enable IPv4: leave it checked .
• Enable IPv6: leave it unchecked
• Click Save. This will then take you back to the DSL
WAN Interface screen.
WAN Settings
Step
5
From the DSL WAN Interface screen, you will see a new WAN connection with the name starting with ipoe_ptm.
You have now successfully added a new WAN connection for your nbn™ connection.
DSL WAN Interface
Note: If you receive an error code, check to see if there is an existing WAN connection with the name:
• Ipoe_ptm or Pppoe_ptm
• And with an O in the VP1/VC1 column.
• If so, click Delete in the end column and repeat step 3 .
Step
6
Configure DSL Settings
1. From the modem’s configuration menu on the left, click on Network and then DSL Settings . The DSL
Settings screen will appear.
2. From the DSL Settings screen, select the following settings as per below screenshot.
• DSL Modulation Type: Auto Sync-up
DSL Settings
• Annex Type: Annex A/L
• Enable Bit Swap: leave it checked
• Enable SRA: tick the check box to enable
• Disable AELEM: leave it unchecked if it is available
• Click SAVE
©2017 ACN Inc. All rights reserved
MKTG-101 FTTN & FTTB - TP-Link TD-W9970 - 11.07.2017
ACN Pacific Pty Ltd ABN 85 108 535 708 www.acnpacific.
Page 3 of 4
nbn TM Service Upgrade User Guide
Modem Reconfiguration Guide - TP-Link 9970
Step
7
• You will now be prompted with the warning message “ Clicking OK will cause a disconnection.
Would like to continue ”.
• Click OK to confirm tplinkmodem.net says:
Clicking OK will cause a disconnection. Would like to continue
FREQUENTLY ASKED QUESTIONS
1. What can I do if the login window does not appear?
• If the computer is set to a static or fixed IP address, change it to obtain an IP address automatically.
• Verify http://tplinkmodem.net or http://192.168.1.1
is correctly entered in the web browser and press Enter .
• Use another web browser and try again.
• Reboot your modem router and try again.
• Disable the network adapter used currently then enable it again.
2. What can I do if I cannot access the Internet?
• Chec k your cables and make sure they are all plugged in correctly, including the telephone line, Ethernet cable and power adapter.
• Check to see if you can log on to the Web-Management page of the modem router. The default address of the Web-
Man agement page is http://tplinkmodem.net or http://192.168.1.1
. If you can, try the following steps. (If you cannot, please set your computer to obtain an IP address automatically and then try to access the Internet again.)
3. How do I restore the modem router to its factory default settings?
• With the modem router powered on, press and hold down the WPS/RESET
Button on the rear panel of the modem router for approximately 5 seconds.
• Log in Web Management page of the modem router, and go to System
Tools->Fact ory Defaults , click Restore , and then wait until the progress bar loading finished.
4. What can I do if I forget my password?
Web Management page password:
• Restore the modem router to its factory default settings and then use the default Username ‘ admin ’ and Password ‘ admin ’ to log in.
Wireless Network password:
• The factory default password can be found on the product label printed on the bottom of the modem router.
• If you have changed your password, log on to the modem router’s Web Management page, go to Wireless-> Wireless
Security to obtain or reset your password.
©2017 ACN Inc. All rights reserved
MKTG-101 FTTN & FTTB - TP-Link TD-W9970 - 11.07.2017
ACN Pacific Pty Ltd ABN 85 108 535 708 www.acnpacific.
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