Quick Setup Guide
TP-Link TD-W9970
Broadband Gateway
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Before you get started
Make sure you have an email or SMS from us advising that your internet service is active.
Hello. Your iiNet service (username iiNetAcct) is now active! Please check your email for more details. Questions?
Please call 13 22 58. Regards, iiNet.
Hello Finn,
Your iiNet Internet service is now active! Here are some details about your account - you can use them to log in to Toolbox at https://toolbox3. iinet.net.au and manange your account online.
Get to know your modem
Power
Light
Power
DSL
Internet
WiFi
DSL Internet WiFi WPS
Off
On
Off
On
Off
State
On
Off
On
Meaning
Modem has power. Flashes while booting up or during updates.
Modem has no power.
Modem has established a connection.
Flashes during connection attempt.
Modem has no connection.
Modem is online.
Modem is offline.
WiFi is enabled.
WiFi is disabled.
USB
Light
WPS
USB
LAN 1-4
L AN 1 L AN 2 L AN 3 L AN 4
State
On
Off
On
Off
On
Off
Meaning
Flashes during a WPS connection attempt
(may take up to 2 minutes). Remains on for
~5 minutes after successful connection.
WPS mode not in use.
USB device is ready to use. Flashes while a new USB device is booting up.
No USB device plugged into the USB port.
Device(s) plugged into modem’s LAN ports.
No device(s) plugged into modem’s LAN ports.
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Plug in for ADSL2+
1. Use the supplied power cable to connect the power port to a power outlet and ensure it is turned on.
2. Use the supplied Phone cable to connect your modem’s grey VDSL port directly to the phone socket on the wall OR the MODEM port on the line filter, then plug the line filter into the wall.
Note: Devices plugged into any other phone sockets in your home should have a line filter.
3. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4
LAN ports . Alternatively, follow the steps later in this guide to connect devices via WiFi.
4. Turn to next page to continue setup.
3
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
VDSL
LAN4
WAN
LAN3 LAN2 LAN1 USB WiFi WPS ON/OFF Power
MODEM
Phone Cable
Plug directly into the phone socket or via the line filter's MODEM port.
2
Power Cable
Plug into power outlet
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Powering on your Modem
Switch your modem on using the power button located on the back. By default, your broadband settings should configure automatically once your
Broadband service is active and your modem is powered on for 15 minutes.
The Internet light on the front of your modem should be on.
Is the internet light off?
Ensure that you received an email from us advising that your Broadband service is ACTIVE.
If you haven’t received the email, your Broadband service is not ACTIVE yet. Please check your last email from us for advice on your connection appointment.
It will include a reference number in case you need to call with any concerns.
If you have, please use the contact details on the back cover of this guide to call our Support Team for assistance.
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WiFi (Wireless) Setup
Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and password printed on a sticker on the base of your modem.
1. Make sure that WiFi is enabled on your computer, tablet, smartphone or other WiFi device.
2. View the list of available WiFi networks on your
WiFi device and select the network that matches the network name on your modem’s sticker.
3. Enter the WiFi password exactly as printed on the sticker.
Model: TD-W9970
300Mbps Wireless N USB VDSL/ADSL Modem Router
Model: TD-W9970
S/N: 0000000000000
WiFi Customisation
1. After logging into the modem interface at http://192.168.1.1
, you can customise your WiFi network details by selecting Basic > Wireless .
2. Wireless must be set to Enable . If Enabled SSID
Broadcast is not is ticked, your network name will not be visible to WiFi devices and you’ll have to enter it manually to connect.
3. SSID1 is the name of your primary WiFi network. You can change this to anything you’d like and click Save .
4. Select Wireless > Wireless Security and made your sure your WiFi network is selected in the SSID dropdown menu.
5. Select WPA/WPA2 - Personal with Authentication
Type WPA2-PSK and AES Encryption.
6. Change the Wireless Password to something that’s hard for others to guess but easy for you to remember. Make sure you write down your new WiFi details, otherwise you may need to factory reset your modem if you forget them. Click Save .
7. After changing your WiFi details, you may need to reconnect your WiFi device(s) using the new name/ password.
WiFi-1AB2
Connected
LAN Solo
Ye Olde Interweb
Web Slinger
Cartoon Network
Wu-Tang LAN
Searching...
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Router Security Settings
If desired, you can change your modem's administrative username and password. This can be handy if you have tenants or meddling teens and you don’t want them to change your modem settings.
Simply select System Tools > Manage Control . You can change the username and/or password in the Account
Management section.
Here's a tip:
If you ever forget your custom login details, you can factory reset the modem to return it to the default settings. However, you will also lose all other custom settings, so you’ll need to set up your modem again.
Internet address:
Default username:
Default password: http://192.168.1.1 admin admin
Notes
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Warranty Information
1. How to claim under the warranty and your rights
1.1 In order to claim under the warranty, you should contact us to advise that you wish to claim under the warranty and answer any questions we have. We will assess whether you are eligible to claim under the warranty and determine, at our option and in accordance with any specific terms that apply to the relevant equipment, whether to repair or replace your equipment, or provide a credit. iiNet:
• Phone: 13 22 58
• Email: [email protected]
Westnet:
• Phone: 1300 786 068
• Email: [email protected]
1.2 If we determine that your equipment needs to be returned, you will be sent replacement equipment and a return freight bag in which to return the faulty equipment.
1.3 If the faulty equipment is not returned to us, with all cables, accessories and components, within 21 days of you receiving the replacement equipment and return freight bag, you will be charged the full price for the purchase of the equipment that we sent to you, plus any shipping costs relating to the prepaid satchel that was sent to you. You will also still be charged for the original equipment and if the original equipment has already been paid for, you will not be entitled to a refund.
1.4 The warranty does not apply to faults caused by any of the following (Non Covered Events): a) any equipment not supplied by us; b) any interference with or modification to the equipment or a failure to use it in accordance with instructions; or c) damage caused by you or someone who has used the equipment (for example misuse or exposure to liquid or excessive heat); or d) an external event (for example a fire or flood).
1.5 If on inspection of the returned equipment we determine that the fault was caused by a Non Covered Event, you will be charged for the original equipment (or if the original equipment has already been paid for, you will not be entitled to a refund) and the replacement equipment, unless: a) you have not used the replacement equipment; b) and you return it to us in its unopened packaging, in which case, you will not be charged for the replacement equipment.
1.6 The repair or replacement of equipment may result in loss of data (such as loss of telephone numbers stored on your handset).
Warranty Information
1.7 Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
If your equipment is replaced with refurbished equipment, the warranty applies in relation to that refurbished equipment from the remainder of the original Warranty
Period or thirty days, whichever is longer.
1.8 The benefits given to you by this warranty are in addition to other rights and remedies you may have at law.
1.9 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1.10 This warranty is given by iiNet Limited (ACN 068 628 937) of
1/502 Hay Street, Subiaco, WA, 6008. You can contact us on
13 22 58 or via email to [email protected] if you have any questions regarding this warranty.
1.11 Latest Warranty Information: http://www.iinet.net.au/ about/legal/pdf/general-equipment-warranty.pdf
2. Warranty Period
Purchase: 24 Months
2.1 You must notify us of the fault with your equipment within the applicable Warranty Period (beginning from the date you purchased the equipment)
2.2 We will repair, replace or provide credit for faulty equipment provided by us at no cost to you, if you notify us of the fault within the applicable Warranty Period.
2.3 However, we will charge you for the repair or replacement of faulty equipment, if the fault was caused by a Non Covered
Event.
2.4 If we decide to repair the equipment, you must give us sufficient information to assess the fault, including allowing us to test your personal computer.
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Moving house?
Don’t leave your broadband behind!
Call our movers team on 1300 541 714
ACN 068 628 937
Support
iiNet Support
Available 24/7
13 22 58 [email protected]
Westnet Support
Available 24/7
1300 786 068 [email protected]
