Unify User Manual OpenStage 20 SIP User manual

OpenStage 20 E SIP, OpenStage 20/20 G SIP

OpenScape Voice

User Guide

A31003-S2030-U105-3-7619

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and

ISO14001 standards and are certified by an external certification company.

Copyright © Unify GmbH & Co. KG 06/2015

Hofmannstr. 63, 81379 Munich/Germany

All rights reserved.

Reference No.: A31003-S2030-U105-3-7619

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG.

All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. unify.com

Important information


7

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

7 Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.

7 Use only original accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

3

Trademarks

The device conforms to the EU directive 1999/5/EC as attested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/

EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.

4 Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality (OpenStage 20/20 G only), the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

Product support on the internet

Information and support for our products can be found on the Internet at: http://www.unify.com/ .

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.unify.com/l .

Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product support on the internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting to know your OpenStage phone . . . . . . . . . . . . . . . . . 12

The user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Additional notes on call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 29

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5

6 Contents

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Immediate dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Activate or deactivate immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Copy and insert destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Assign a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Activate/deactivate call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 55

Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Dialling a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Calling a subscriber from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Calling a subscriber from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Contents 7

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Enhanced editing functions in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Activating and deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Activating and deactivating the ringer permanently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 105

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Transferring user-defined settings and data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Logging on with forced logoff at a remote phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Logging on with forced, delayed logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . 115

OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . 116

Making anonymous calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Temporarily activating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . 116

Temporarily deactivating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . 117

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

8 Contents

Hunt group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Marking the last line in the hunt group chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Reachability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Parallel call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Call park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Two-way Intercom (not for OpenStage 20 E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Dialling the last caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Retrieving and dialling the last answered caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Retrieving and dialling the phone number of the last caller dialled . . . . . . . . . . . . . . . . . . . 131

Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Code table for OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Answering a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Calls to a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Forwarding a call with a lower IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Conducting a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Reconnecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

IL alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 138

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Special ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Contents 9

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Alarm on changing the Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Your call is paused and reconnected during the recording.. . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 166

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Calling up the WBM interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

User pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

10 General information

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:

• The function is not configured for you or your telephone. Please contact your system support representative.

• Your communications platform does not feature this function. Please contact your sales partner for information on how to upgrade.

This user guide is intended to help you familiarise yourself with OpenStage and all of its functions.

It contains important information on the safe and proper operation of your OpenStage phone.

These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Symbols used in the manual

Settings

Operations and settings that can be made both at the phone and over the WBM interface are indicated by an icon and page reference.

V

is a reference to an operation or setting performed directly on the phone z is a reference to an operation or setting performed via the WBM interface

General information 11

Service

Our service department can only help you if you experience problems or defects with the phone.

Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.

For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenStage phone is a desktop unit designed for voice transmission and for connection to the

LAN. It can also be used as a workstation device. Any other use is regarded as unauthorised.

Telephone type

The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained from your service technician.

Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality (OpenStage 20/20 G only), the area in front of the telephone (front right) should be kept clear. The optimum distance is approx. 50 cm.

• Proceed as follows to optimise display legibility:

– Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes.

– Adjust the contrast as required

 Page 139.

12 Getting to know your OpenStage phone

Getting to know your OpenStage phone

The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.

The user interface of your OpenStage 20 E/20/

20 G SIP

OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speakerphone mode offered by OpenStage 20/20 G.

1

2

4

3

5

7

6

1 You can make and receive calls as normal using the handset.

2

The tilt-and-swivel display provides intuitive support for telephone operation (two lines with up to 33 characters each).

3

The function keys allow you to call up the most frequently used functions during a call

(e.g. Disconnect)

 Page 15.

4 O mailbox key and N menu key.

5

Audio keys are also available, allowing you to optimally configure the audio features on your telephone

 Page 15.

6

Using the 3-way navigator, you can conveniently navigate through the applications on your

telephone  Page 16.

7

The keypad can be used to enter phone numbers and text  Page 17.


Ports on the underside of the phone

Power supply unit

(if necessary)

PC

Network switch

Local cable type

Handset

Properties of your OpenStage 20 E/20/20 G SIP

OpenStage

LCD display, 33 x 2 characters

Full-duplex speakerphone function

10/100 Mbps Ethernet switch  Page 14

10/100/1000 Mbps Ethernet switch

 Page 14

Wall mounting

20 E

;

-

;

;

;

;

;

20

;

;

; -

;

;

20 G

;

;

13


Using network ports more efficiently

OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 20 G has a

1000 Mbps Ethernet switch.This means that you can also connect a PC with a Gigabit LAN connection to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by administrator.

Network switch OpenStage 20 E/20/20 G SIP PC

Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

OpenStage Manager

This program offers you an additional option for tailoring your OpenStage to your personal needs.

Further information is available at: http://wiki.unify.com/wiki/OpenStage_Manager.

Features

• Phonebook management

• Synchronization of contacts

• Save and restore

• Ringtones

Contact your administrator for the latest version of OpenStage Manager. The range of features is dependent on the type of telephone.


Keys

Function keys

Key Function when key is pressed s End (disconnect) call

, Saved number redial (last number dialled) r Button for fixed call forwarding (with red LED key)

Key Function when key is pressed

N Open the phone’s main menu (with red LED key)

O Open the menu for voicemail or missed calls (with red LED key.

Audio keys

Key Function when key is pressed p

Activate/deactivate the microphone (OpenStage 20/20 G only; also for speakerphone mode/with red LED)

-

Set volume lower and contrast brighter  Page 20

n Turn speaker on/off (with red LED key)

+

Set volume louder and contrast darker  Page 20

15


3-way navigator

Remove the protective film from the ring around the 3-way navigator before using the phone.

With this control, you can manage most of your phone’s functions, as well as its displays.

Operation

Press the $ key.

Functions when key is pressed

In idle mode:

• Open the idle menu

 Page 19

In lists and menus:

• Scroll down

Press the % key.

In lists and menus:

• Scroll up

Press the i key.

• Confirm input

• Perform action

Keypad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialling a number.

To delete digits, select the "back" function on the navigator, and confirm with i .

In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering text, all characters available for the key pressed and the character selected are briefly displayed.

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x

1 1

2

3

4

5

6

1 a d g j m

2 b e h k n c f

; l i o

=

2

3

4

5

6

$

ä

ö

\ &

7

8

9

0 p t w

0 q u x

+ r v y s

8 z

7

ü

9

ß

*

# 3

.

* 1 # ,

1 Additional special characters (not in 123 mode)

?

!

2 Space

3 Switch between upper and lower-case text and number entry

’

[ ]

“

{

+ -

} %

( ) @

Getting to know your OpenStage phone 17

Multi-function keys

Key Function during text input Function when held down

) Write special characters.

Activate/deactivate ringtone.

( Switch between upper and lower case Activate the telephone lock.

1 Type special characters (not in 123 mode).

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN

= 0700 - 7288376).

Text editor

Additional options are available in the text editor. This is used when programming a forwarding destination, for example. In this way, you can, for example, move the cursor freely and copy or insert text.

You can select further editor functions via the click wheel, and confirm each one using i :

• OK: Applies changes and closes the editor

• Delete: Deletes characters from right to left

• Cancel: Discards changes and exits the editor

• Mode (here ( can also be used to switch):

– 123: Digits only

– ABC: Upper-case letters only

– Abc: First letter in upper case, subsequent letters in lower case

– abc: Lower case letters only

• Move cursor left: Moves the cursor to the left

• Move cursor right: Moves the cursor to the right

• Copy: Copies the entire content to the clipboard

• Paste: Inserts the entire content from the clipboard to the cursor position


Display

Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and-white LCD display. Ad-

just the tilt and contrast to suit your needs (  Page 139).

Idle mode

If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G SIP is in idle mode.

Press the O key to return to the idle display again, for example, from a call list

(



Page 22). To return to the idle display again from the Service menu (  Page 24), press

the N key.

Example:

Time

10:29

B 220870

SUN . . : 05 08.07

l

Date

Open the idle menu

Own phone number

Message icon

Idle menu

When in idle mode, press a key on the 3-way navigator  Page 16 to display the idle menu. You

can call up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Redial?

• Ringer off?

• Do not disturb on?

• Mobile logon?

• Cancel callbacks?

• Directed pickup

• Back?


Icons in the idle display

In the first line, the time, weekday, and date are displayed in addition to icons for different situations and switches:

Icon Explanation

The ringtone is deactivated.

The ringtone is set to a beep.

The phone lock is activated.

The "Do not disturb" function is activated.

Your attention will be drawn to events in the second line:

Icon

B

Explanation

You received new voice messages.

New entries have been added to the call lists.

Local call forwarding is active.

An advisory icon in front of own phone number (replaced, for example, by call forwarding or mobility icon).

Displays on the status line for adjusting the volume

When you adjust the ringtone, handset and speaker volume using the + and - keys, you will see the following displays in the status line:

Display Meaning

Ringtone volume in 10 levels

Ringtone volume in 10 levels when the ringtone is switched off

Handset or speaker volume in 10 levels


Functions during a call

In many operating situations you are offered appropriate functions or advisories in the second line of the display. Other available functions remain hidden and can be selected using the Navigation key $ or %:

Example: You set up a consultation call. The second line displays the first of three dependant functions. Select the appropriate function and confirm this with i .

012345 First display line

Dial Second display line

(current option)

Redial {1}

Retrieve held call

Other possible menu options

(hidden)

The menu with the functions closes automatically after you have executed an action. To delete info-only messages, press Navigation key i .

Icons during a call

Icon

{

}

Meaning

The call is active.

High-quality voice connection (G.722).

The call has been disconnected.

You have placed the call on hold (e.g. consultation hold).

Your call partner has placed the call on hold.

The voice connection is secure.

The voice connection is not secure.


Records

Entries in the call lists and messages in your mailbox system (if configured) are known as records.

The LED on the O key flashes to signal new missed calls or messages

 Page 15.

Press the O key and use the click wheel to select the required submenu.

• Voice Mail

• Calls

You can use the click wheel to navigate through the menus as described on

 Page 16.

Messages

If configured (contact the relevant administrator), this provides you with access to your mailbox system e.g. HiPath Xpressions.

If your system is appropriately configured, activating this function opens the menu for voicemail

 Page 36.

Calls

This list appears as soon as you receive new missed calls if you select the Calls submenu in the

Records menu. You can then scroll up or down to reach the Calls submenu. The following calls or call attempts are logged as call lists:

• Missed: Missed calls

• Dialled: Dialled calls (with or without connection)

• Received: Answered calls

• Forwarded: Forwarded calls

The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not saved and displayed if the call journal is disabled

 Page 102.

Call lists

The call journal function must be activated in order to display call lists

 Page 102. The call

journal must also be activated for the customary last number redial function. If the call journal is not activated, you are simply shown the voicemail selection when you press the O key.

Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted. Multiple calls from the same number are only listed once.

The following data is saved, e.g. for missed calls:

• Phone number/name depending on available data.

• Number of call attempts.

• The time of the last call attempt from each user listed, if made on the current day, otherwise the date of the last call attempt.

The administrator may have made special settings for missed calls. To indicate new missed calls,

• the LED on the O key flashes and you are shown a message on the display,

• or you may simply receive a message on the display.

Missed calls are not signalled if the call journal is disabled

 Page 102.

Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown".

You can delete all the entries from the respective call list  Page 101. After selecting an entry, you

can dial it immediately by confirming

 Page 84.


Additional notes on call lists

• Note the setting options for voicemail  Page 36 and have the possible combinations explained

to you by administrator if necessary.

• Missed calls are not signalled if the call journal is disabled

 Page 102.

• If missed calls for this line were answered by other subscribers, these calls are not included in the "Missed" list or are marked with a checkmark in accordance with the setting in the call logging

 Page 102.

• Logging for call forwarding was also changed in the framework of the new call logging. All types of forwarded calls are now only logged under "Forwarded" and no longer as before partly also as "Missed". This is regardless of how the new parameter for missed calls is defined.

Telephone menu

Press the N key to open the telephone menu. This menu contains the following entries:

• Personal

• Corporate

• Settings

– User

– Admin

Personal

You can create your own local phonebook under Personal containing up to 100 entries

 Page 94.

The data for a subscriber includes the last name, first name and phone number.

Corporate

If you have the option of using a corporate directory, you can use this option to find subscribers

 Page 97. As a prerequisite for this, your administrator must have set up the appropriate access.

Settings –> User

Setting options are provided here that allow you to adapt the telephone to your individual requirements.

Settings –> Admin

Once the admin password has been entered, this menu is available to the relevant administrator.


User settings

In the User menu, settings options are provided that allow you to adapt the telephone to your individual requirements.

Select one of the following menus with the click wheel:

• "Date and time"

 Page 140

• "Audio"

 Page 145

• "Configuration" e.g.

 Page 106 or

 Page 65

• "Phone"

 Page 139

• "Locality"

 Page 145

• "Security"  Page 107 or

 Page 110

• "Network information"

 Page 157

• "Diagnostic information"

 Page 168

• "Reset"  Page 158

If you are in one of these menus or submenus, depending on the situation, you have the following options to leave the menus:

• Save & Exit (If you have made a setting and want to keep it)

• Exit (Discard Changes) (If you have made a setting which you do not want to use after all or if you do not want set any of the options)

• Back (If you want to leave the main menu or submenu)

• Press and hold the $ key to access the option to leave the menu.

• You exit the menu by pressing the

N key and return to idle mode  Page 19.

Interrupting editing in the menu

You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the N key. This takes you back to the point in the menu from which you exited.

This is however only possible for a limited period which is by administrator using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the menu and manually go to the required point in the menu.

Interrupting the editing:

• By pressing the N key you interrupt the editing, leave the menu and return to idle mode

 Page 19.

• If you receive a call during editing and you answer it, you automatically change to the call view.

To go back to editing mode in the menu, press the N key again.

Network information

Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the WBM interface.

V

View information on the phone

 Page 157

Contact your administrator or refer to the OpenStage Administration Manual for more on the network information values listed here.

V

Diagnostic Information

Provides information on all the main settings for the telephone. Can provide valuable help in support situations

 Page 168.


Perform reset

V

Personal settings made via the telephone menu or the WBM interface can be reset to factory settings

 Page 158.

Administration

You can access the administration area via the "Admin" function and by entering the administration password.

Refer to the administration manual supplied with your phone for more detailed information on this topic.

Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

Control function

The dministrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.

Monitoring function

In order to detect malfunctioning of a phone for example, the administrator installs a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.

If administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

Activating a diagnostic call

In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. The activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "Open-

Scape Voice Trace Manager".

28 Basic functions

Basic functions

Please read carefully the introductory chapter "Getting to know your Open-

Stage phone"  Page 12 before performing any of the steps described

here on your phone.

Secure voice transmission

Prerequisite: The secure voice communication option must be activated by your administrator.

If you call a party or receive a call from a party over a secure connection, a padlock icon 1 appears on the other party’s row on your graphic display. You can opt to have voice connections that are no longer secure indicated by a brief alerting

tone and a window with the message "Unencrypted call" (see  Page 151).

Emergency mode

If a failover system has been set up for your OpenScape Voice, you can still make calls and use the functions of the failover system, for example, despite network faults.

If it happens that your telephone is no longer connected to OpenScape Voice, it is registered automatically on the configured failover system. The message

"Emergency mode (B8)" then appears on the display..

Some functions may not be accessible while in emergency mode, for example:

• Call forwarding (  Page 48)

• Voicemail (

 Page 36)

• Callback (

 Page 45)

• Group functions (  Page 34)

• OpenScape Voice functions (

 Page 117)

1. Closed for secure or open for nonsecure voice communication

Basic functions 29

Answering a call

The OpenStage phone rings.

If transmitted, calling party information (name, phone number) appears on the display.

If you have set a pattern melody

 Page 146 or a ringtone  Page 146 on

your phone, it is possible that the administrator presets a different ringtone or deactivates the ringtone, regardless of the call type (e.g. an external or internal call).

An incoming call will interrupt any ongoing telephone setting operations.

When the call ends, you can press the N key to return to the point in the menu structure where you were interrupted.

Answering a call via the handset

The phone is ringing. The caller is displayed.

If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by administrator).

^ Lift the handset.

if nec. + or Set the call volume.

Answering a call via the loudspeaker

(speakerphone mode)

Speakerphone mode is only available in OpenStage 20/20 G.

The phone is ringing. The caller is displayed.

Accept?

l Confirm. The n key lights up.

or n Press the key shown. The key lights up. The speakerphone function is activated.

if nec. + or Set the call volume.

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is active.

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is about 50 cm.

Directed pickup

You can pick up a call signalled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call.

30

Directed pickup?

Directed pickup?

Directed pickup?

Directed pickup?

Basic functions

Accept call

Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

A coworker’s phone rings.

f Select and confirm the option shown in the idle phone’s context menu.

or.

^ Lift the handset.

or n Press the key shown.

f Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number. You are connected to the calling party either via the handset or in speakerphone mode.

Picking up the held call

Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.


or.

^ Lift the handset.

or n Press the key (only OpenStage 20/20 G).


j Enter and confirm the relevant phone’s internal number. You are connected to your colleague’s held call either via the handset or in speakerphone mode.

Basic functions 31

Switching from handset to speakerphone mode

Make note of the two different processes and activate, if necessary, your

preferred setting  Page 148.


Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.

Standard mode

n and \ Hold down the key and replace the handset. Then release the key and proceed with your call.

US mode

If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

n Press the key shown.

\ Replace the handset. Proceed with your call.

{ or } A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also

 Page 28)

32 Basic functions

Switching from speakerphone mode to the handset


Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset. The n key goes out.

Open listening

You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown.

Deactivating

n Press the lit key.

Switch to speakerphone mode.


n and \ Hold down the key and replace the handset. Then release the key and proceed with your call.

Basic functions

Disconnect?

33

Activating/deactivating the microphone

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone (OpenStage 20/20 G only).

Prerequisite: You are conducting a call.

Deactivating the microphone

p Press the key shown. The key lights up.

Activating the microphone

p Press the lit key.

Ending a call

s Press the key shown.

or

Select and confirm the option shown.

or If you are conducting a call via the handset:

\ Replace the handset.

or In speakerphone mode: n Press the lit key.

34 Basic functions

Group call

Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

A group call is displayed on the phone. administrator may have made the following settings for signalling:

Telephone status

Ringer on

Ringer off

Pickup call?

Silent in

Connection

Silent in

Connection

Handset

Handset

Open listening

Ring on group call =

Yes

Ringtone

Loudspeaker

Ringtone

Loudspeaker

Beep

Handset and loudspeaker

Open listening Beep

Loudspeaker

Speakerphone mode Beep

Loudspeaker

Nothing

Handset Nothing

Handset

Open listening

Open listening

Beep


Beep

Loudspeaker

Speakerphone mode Beep

Loudspeaker

Ring on group call = No

Beep

Loudspeaker

Beep

Handset

Beep


Beep

Loudspeaker

Beep

Loudspeaker

Nothing

Beep

Handset

Beep


Beep

Loudspeaker

Beep

Loudspeaker

The volume settings can be found from

 Page 145.

Further administrator settings for group calls:

• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option.

• The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.

A group call is waiting is displayed with

Pickup: Caller

for: Station

Picking up a group call

The pop-up menu opens: l Confirm.

or

^ Lift the handset (only if the appropriate function is set by your administrator).

Ignore?

f

Ignoring a group call

Select and confirm the option shown. The phone stops signalling the group call.

Basic functions

Messages

Call Mailbox

35

Listening to voicemail

To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see

 Page 22).

The message key O flashes to indicate new messages and the F icon appears on the display. The LED only extinguishes when all new messages have been picked up and there are no missed calls.

Picking up messages

O Press this key when the phone is in idle mode. The menu for data records opens.

Select and confirm to open the menu for voicemail.

If messages are waiting, you will be shown a list with the new messages and the messages you have already listened to, sorted by status. The number of the respective messages is indicated. You can browse the list using the cursor keys.

Confirm the option shown to call the mailbox. Follow the voice instructions. You may need to enter a password.

Calling the mailbox directly

You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.

^ Lift the handset.

O Press this key. The mailbox answers. Follow the voice instructions. You may need to enter a password.

You can call the mailbox any time you see the "Please dial" prompt on the display.

36

Dial

Redial {1} ##?

Basic functions

Making calls

If you selected the option "Busy When Dialling"  Page 87, you will not be

interrupted by an incoming call. In this case, the caller hears the busy signal.

You can also use enhanced functions, such as call lists or the personal or corporate directory, in order to call a subscriber

 Page 94.

Off-hook dialling

^ Lift the handset.

j Enter the station number.

Confirm or wait until the dial delay expires (see  Page 85).

or l Confirm 1 . ## represents the last number dialled.

The connection is set up.

If you are using a dial plan and Immediate dialling is set (see  Page 39),

dialling is automatically performed as soon as the character string entered matches an entry in the dial plan.

If a connection is temporarily unreachable, you will hear a special information tone (short tone sequence). The fault can be rectified quickly, so try again to dial this phone number after an appropriate time.

1.

Please note the information in relation to the call journal on  Page 41

Basic functions

Redial {1} ##?

Dial

37

On-hook dialling

The connection is set up with on-hook dialling via the loudspeaker (speakerphone mode; only OpenStage 20/20 G).

n Press the key (only OpenStage 20/20 G).


i

Press or wait until the dial delay expires (see  Page 85).

or l Confirm

1

. ## represents the last number dialled.

First enter the number

First enter the number. The loudspeaker key illuminates when you enter the first digit. j Enter the station number.


The connection is set up.

If you are using a dial plan and Immediate dialling is set (see  Page 39),

dialling is automatically performed as soon as the character string entered matches an entry in the dial plan.

1.

Please note the information in relation to the call journal on  Page 41

38 Basic functions

Settings z

Immediate dialling

Immediate dialling should only be activated if administrator has configured and approved a dial plan.

Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialling is configured, your call is automatically dialled as soon as the string entered matches an entry in the dial plan.

Activating or deactivating immediate dialling

You can also configure this setting via the WBM interface

 Page 169.

N Press the key shown.


User

Configuration

Outgoing calls?

Immediate dialling = No

Yes

Option = Save & Exit

Confirm.

if nec.

j Enter and confirm the user password.


Confirm.

m l l


Select and confirm the option shown to activate the immediate dialling function.

Select the option shown and confirm twice.

Dialling using the hot or warm line function

Your administrator can configure a hot or warm line for your phone.

If you lift the handset of the phone or press the loudspeaker key (only

OpenStage 20/20 G)

• with a hot line immediately or

• with a warm line after a defined period of time,

• a number specified by administrator is dialled.

Examples:

• The phone in the lift immediately dials the reception number.

• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialled.

Basic functions 39

Niels, Bohr

Dial

Redial {1} ##?

Redial {1} ##?

Redial

You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled

 Page 102. If the call

journal is disabled, you will be shown the message "Key function unavailable" on the display when you try to execute the last number redial function using the , key.

If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use the

OpenScape Voice "last caller redial" function, assuming this function has

been activated by the administrator  Page 132.

Redialling from the call list

, Press the key shown.

You are automatically directed to the Dialled call list in the Calls menu (see

 Page 22).

31.05. 07:06 f Select and confirm the entry you want.

l Confirm. The phone number associated with the list entry is dialled.

Redialling from the display dialog

^ Lift the handset.

or n Press the key (only OpenStage 20/20 G).

l Confirm. The last phone number entered is dialled.

l

Redialling from the idle menu

Select and confirm the option shown. The last phone number entered is dialled.

A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also

 Page 28)

40

Consult?

Start conference

Basic functions

Consulting a second party

You can call a second party while a call is in progress. The connection to the first party is placed on hold.



f or

Start conference

Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant. j Enter and confirm the second party’s phone number.

If you want to use a call list or one of the phonebooks for the consultation call, select Hold instead of Consult in the context menu and then open a required call list (

 Page 84) or one of the phonebooks (

 Page 94/

 Page 97).

Alternatively you can also open a call list or phonebook without using the

Consult or Hold functions – the active call is automatically placed on

Hold.

Basic functions

Disconnect & return?

Retrieve held call

Alternate?


f l f

41

Ending a consultation call

You end the consultation


The consultation call is disconnected. The call with the first party is resumed.

The second party hangs up

If the second call partner hangs up, you will be prompted to retrieve the first call

again, if "Hold and hang-up" is disabled (  Page 72). Otherwise, the first call will

remain on hold until you receive this prompt after a defined time interval. You can however retrieve the call via the context menu before the defined time expires.

Confirm the option shown. You are reconnected with the first party.

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call.


In the first display line, the phone number or name and the duration of the active connection are displayed.

You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".

Ending an alternate operation


The active call is disconnected and the held call is restored.

42 Basic functions

Complete Xfer?

Settings

Connecting parties

You can connect the first party with the party you consulted, clearing down your connection to both parties in the process.

Prerequisite: You are conducting a consultation call

 Page 42 and call joining

is allowed  Page 44.


The active and held calls are joined. You are disconnected from the call.

Connect by hanging up

or

] or n Replace the handset or, if you are in speakerphone mode (OpenStage 20/20 G only), press the loudspeaker key. The other two parties are now connected to one another.

Allowing call joining

z

You can also configure this setting via the WBM interface  Page 169.



User

Configuration

Connected calls?

Allow call joining = Yes

Yes


Confirm.

if nec. j Enter and confirm the User password.



f l l




Basic functions

Call back?

Cancel call backs?

m f

43

Callback

You can request a callback if the station called is busy or if nobody answers.

You receive the callback as soon as the other party's line becomes free.

This option is only available if both you and your administrator have acti-

vated the function (  Page 46).

Requesting callback

Prerequisite: The station called is busy or nobody answers.


Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for example at the end of the working day.

Prerequisite: At least one callback was requested. The phone is idle.


All callback requests are deleted.

44 Basic functions

Accept

Reject?

l f

Responding to a callback

Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen.

Accepting a callback


Rejecting a callback

Prerequisite: The Reject function has been activated by administrator.


The callback request is deleted. The caller's phone number is added to the missed calls list.

Settings

Permitting a callback

z




User

Configuration

Outgoing calls?

Callback =No

Yes


Confirm the option shown.

if nec. j Enter and confirm the user password.



f l l


Select and confirm to activate the callback function.


Basic functions 45

Calls

Missed

Niels, Bohr

Dial

30.05 07:06am m l m l

Calling back missed calls

Calls received while you are absent are indicated by a message on the idle dis-

play (  Page 20). The

O function key also illuminates if administrator has set the option to do this.

Missed calls are logged in the missed calls list. This list provides information on

the missed call and lets you call back the number directly (call lists  Page 22).

Missed calls are not saved and displayed if the call journal is disabled

 Page 102.

O Press the key shown.



Select and confirm the entry you want.


The phone number associated with the entry is dialled.

46 Call forwarding

Call forwarding

Depending on the settings made by administrator, standard call forwarding is configured for the phone or alternatively call forwarding depending on incoming call type that is supported by OpenScape Voice

 Page 56.

Standard call forwarding

You can forward calls for your phone to another phone. You can also change, activate, and deactivate call forwarding during a call. The function Forwarding must be authorised by administrator.

Three forwarding conditions can be programmed in the forwarding menu:

• Unconditional

• Busy

• On no reply

Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply" and "Busy".

If active, "Unconditional" call forwarding is indicated on the graphic display when the phone is idle. The Forwarding key also lights up.

Forwarded calls can be logged in a call list (see

 Page 22).

The menu Forwarding offers you three types of call forwarding:

 Unconditional Destination phone number

 Busy Destination phone number

 No reply ({1}s) Destination phone number

A phone number may already be assigned to each call forwarding type. For example, one Destination could be Destination 12345.

Call forwarding 47

Using call forwarding

The following functions are available for activating and deactivating call forwarding and configuring it in advance in accordance with your requirements:

• ”Activate or deactivate immediate call forwarding”  Page 49

• ”Saving destination phone numbers for call forwarding”  Page 51

• ”Edit favourites”  Page 51

• ”Copy and insert destination phone numbers”  Page 52

• ”Assign a destination phone number for call forwarding”  Page 53

• ”Activate/deactivate call forwarding”  Page 54

• ”Defining the ring duration before call forwarding on no reply”  Page 55

Activate or deactivate immediate call forwarding

Accept?

r Press the key shown.

or

Deactivating call forwarding

If call forwarding was activated for Unconditional, it will now be automatically deactivated.

Activate call forwarding to last destination.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel l

Set a forwarding destination f or

Use last forwarding destination

Select and confirm within three seconds to reuse the last saved forwarding destination for Unconditional. Call forwarding to this destination is immediately activated for Unconditional and the r key illuminates.

Activating with variable destination phone numbers

If you want to use a new forwarding destination:

Select and confirm within three seconds.

j Enter and confirm the new destination phone number. or Confirm the last destination phone number saved (it will be displayed).

Call forwarding to this destination is immediately activated for Unconditional calls and the r key illuminates.

48

Edit call forwarding?

 Unconditional?

Enter destination?

 Unconditional

Edit favourites?

Destination 1

Save & Exit

Call forwarding

Saving destination phone numbers for call forwarding

You can also enter the call forwarding settings via the user menu

(

 Page 67) or via the WBM interface

 Page 169.



The message


• Accept



• Cancel f


l

Three types of call forwarding are offered in the settings menu:

• Unconditional

• Busy

• No reply ({1}s)

You can check whether Busy or No reply ({1}s) call forwarding is activated.

Save destination phone number

Select and confirm type of forwarding (here for instance Unconditional) f


j Enter/edit and confirm the destination phone number.

l or Edit favourites

You can configure up to five destination phone numbers for call forwarding.

These destination phone numbers can then be assigned different forwarding conditions.

Select and confirm type of forwarding (here for instance Unconditional) f


l E.g. select and confirm first destination.


If necessary, define additional destination phone numbers.

l Select and confirm the option shown

Call forwarding


 Unconditional: 3339

Copy?

 No reply

Paste?

 No reply ({1}s): 3339 f f f

49

Copy and insert destination phone numbers

The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for No reply. r Press the key shown.

The pop-up menu opens: f Select and confirm within three seconds.

Three types of call forwarding are offered in the settings menu:

• Unconditional

• Busy

• No reply l f

1. Copy

Select and confirm type of forwarding (here for instance Unconditional)


2. Insert

Select and confirm type of destination forwarding (here for instance No reply

({1}s))


Both types of call forwarding now have the same destination phone number. The call forwarding type No reply ({1}s) is automatically activated.

50



3336

 Unconditional: 3336

Call forwarding

Assign a destination phone number for call forwarding

Prerequisite: At least one destination phone number has already been saved.



The message

"Set forward on to" is displayed with the last forwarding destination used and you are offered the following options:

• Accept



• Cancel f Select and confirm within three seconds.

l f

Select and confirm type of forwarding (here for instance Unconditional)

Select and confirm a saved destination. l

The forwarding type is activated and the new destination is displayed.

N Press the illuminated key to open the call display. If All calls was activated, the forwarding destination is displayed with the forwarding symbol and the r key illuminates. The Busy and No reply ({1}s) types of call forwarding are not displayed.

Call forwarding



Turn on:

51

Activate/deactivate call forwarding

Prerequisite: A forwarding destination is already configured for the relevant forwarding type.



The message


• Accept



• Cancel f


l Choose one of the forwarding types offered











Unconditional: 3339 (default setting is off)

Busy: 3335



No reply ({1}s): 3336 and confirm your selection. For example here Unconditional.

l

Select and confirm the option shown. Call forwarding is activated. This type of call forwarding is deactivated with Turn off.

Call forwarding settings can appear as follows:











Unconditional: 3339 (default setting is off)

Busy: 3335



No reply ({1}s): 3336

N Press the illuminated key to open the call display. If Unconditional was activated, the forwarding destination is displayed with the forwarding symbol and the r key illuminates. The Busy and No reply ({1}s) types of call forwarding are not displayed.

52 Call forwarding

Edit call forwarding

Defining the ring duration before call forwarding on no reply

You can define how often the phone should ring before the "No reply" call forwarding is activated.

This setting is only available if the "Server features" function was deactivated by the administrator.

z



f Select and confirm within three seconds.

 No reply ({1}s): 3335

Set delay f

Select and confirm the type of call forwarding.

m Select and confirm the option shown.

j Enter the desired time in seconds and confirm your entry. The set time is displayed with the option. Call forwarding is activated.

N Press the illuminated key to open the call display.

Call forwarding 53

Call forwarding by call type

If server features has been enabled by administrator and the Ext/int forwarding function is activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type. The menu layout therefore deviates from that for standard forwarding

 Page 48. You can also change, activate, and deactivate call for-

warding during a call.

Forwarding menu

The Forwarding menu is opened either using the r key or via the user menu

(  Page 67) and contains the three forwarding types:

• Unconditional

• Busy

• No reply

Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply" and "Busy".

If active, "Unconditional" call forwarding is indicated on the display when the

phone is idle. Forwarded calls are logged in a call list if allowed (see  Page 22).

The three forwarding types are each assigned three call types in the Forward-

ing menu:

Unconditional

– Any call

– External

– Internal

Busy

– Any call

– External

– Internal

No reply

– Any call

– External

– Internal

54 Call forwarding

Using call forwarding

The following functions are available for activating and deactivating call forwarding and configuring it in advance in accordance with your requirements:

• Activating or deactivating immediate call forwarding (  Page 57)

• Saving destination phone numbers for call forwarding (  Page 58)

• Preconfiguring or changing destination phone numbers (  Page 60)

• Copying and pasting destination phone numbers (  Page 60)

• Assigning a destination phone number to a call type (  Page 62)

• Activating/deactivating call forwarding (  Page 62)

Activating or deactivating immediate call forwarding

You can also configure the settings for call forwarding via the user menu

(  Page 67). It is recommended to use the call forwarding key however so that

you can use the following enhanced functions.


or

Deactivating call forwarding

If call forwarding was activated for Unconditional, it is now automatically deactivated.

Activating forwarding to last destination

The pop-up menu opens. The message

"Set forward on to" is displayed with the last forwarding destination used and you are offered the following additional options:

• Accept



• Cancel

Accept?

Set a forwarding destination

Using last forwarding destination

l Select and confirm within three seconds to reuse the last saved forwarding destination for Unconditional. Call forwarding to this destination is immediately activated for Any call and the r key illuminates.

If you do not confirm Accept immediately, call forwarding is activated automatically after a short time.

Activating with variable destination phone numbers

or

If you want to use a new forwarding destination: f Select and confirm within three seconds.

j Enter and confirm the new destination phone number. or Confirm the last destination phone number saved (it will be displayed).

Call forwarding to the defined destination is immediately activated for Uncondi-

tional and Any call and the r key illuminates.

Call forwarding


55

Saving destination phone numbers for call forwarding

You can alternatively enter the call forwarding settings via the user menu

(

 Page 67) or also using the WBM interface

 Page 169.




• Accept




You are then offered three forwarding types in the Settings menu with three call types each and with frequently used destination numbers preassigned by default:

• Unconditional

– Any call

– External

– Internal

• Busy

– Any call

– External

– Internal

• No reply

– Any call

– External

– Internal

• Edit favourites

56

Unconditional?

 All calls?

 External

 Internal

Enter destination?

Call forwarding

l

Saving a destination phone number

Select and confirm the forwarding type (here for instance Unconditional).

l or f or f f

Select and confirm the call type shown.





You can now select another call type additionally and enter a destination phone number. If you assign destination phone numbers for External and Internal for example, both external and internal calls will be forwarded to the respective destinations.

If the destination phone numbers for Any call are assigned or changed, this call forwarding has priority and both external and internal calls are forwarded to this destination phone number.

N Press the illuminated key to open the call view. Call forwarding for the selected call type is activated.

Call forwarding


Edit favourites?

Destination 1

Save & Exit


Unconditional?

 Any call: 3339

Copy?

57

Preconfiguring or changing destination phone numbers

You can preconfigure up to five destination phone numbers for call forwarding.

These destination phone numbers can then be assigned to the different call types.



f l


For instance, select and confirm the first destination.


If necessary, define additional destination phone numbers.

l Select and confirm the option shown.

N Press the illuminated key to open the call view.

Copying and pasting destination phone numbers

l l f

The current destination phone number for a call type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for Internal. r Press the key shown.


The three forwarding types and associated call types are offered to you in the

Settings menu:

• Unconditional

– Any call

– External

– Internal

• Busy

– Any call

– External

– Internal

• No reply

– Any call

– External

– Internal

1. Copy


Select and confirm the call type (here for instance Any call).


58

 External

Paste?

 External: 3339

Busy?

 Internal

Paste?

 Internal: 3339


Unconditional

 Internal

3336

 Internal: 3336

Call forwarding

f f

2. Paste to a call type of the same forwarding type

Select and confirm the destination call type (here for instance External).


f l f f

Both call types now have the same destination phone number. The call type External is activated automatically.

3. Paste to a call type of a different forwarding type

Select and confirm the forwarding type (here for instance Busy).

Select and confirm the destination call type (here for instance Internal).


f Both call types now have the same destination phone number. The call type Internal for Busy is activated automatically.


l f f

Assigning a destination phone number to a call type

Prerequisite: At least one destination phone number has already been saved.




Select and confirm the destination call type (here for instance Internal).

Select and confirm a previously saved destination. l The forwarding type is activated and the new destination is displayed.


Call forwarding


Unconditional

 External: 3339

Turn on:

59

Activating/deactivating call forwarding

Prerequisite: One or more forwarding destinations are already configured for the relevant call type(s).




• Accept




The list of forwarding types is displayed:

• Unconditional

• Busy

• No reply l Select and confirm the option shown (e.g. Unconditional). l l

Choose one of the call types offered











Any call 3339 (default setting is off)

External 3335



Internal 3336 and confirm your selection, for instance External.

Select and confirm the option shown. The forwarding type is activated. You can deactivate this forwarding type with Turn off.

You can also activate all three call types. The call type Any call has priority in this case and all calls are forwarded to the defined destination phone number.

Call forwarding for the call types External and Internal can be activated at the same time. INT/EXT is then shown on the display for the forwarding type Un-

conditional.

The call forwarding settings can appear as follows:











Any call: 3339 (default setting is off)

External: 3335



Internal: 3336

All call types are deactivated automatically for the forwarding type Uncon-

ditional. Previously activated call forwarding for all call types remains activated with the forwarding types Busy and No reply until deactivated manually by you. Activated call forwarding for Busy and No reply is indicated in the list by the call forwarding icon.

N Press the illuminated key to open the call view. If you selected the forwarding type Unconditional and activated a call type here, the call type is shown on the display with the call forwarding icon and the r key illuminates. Nothing is shown on the display for the forwarding types Busy and No reply.

60 Call forwarding

Call forwarding chain

Sometimes calls to a station are forwarded to another station that also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone.

A popup window opens on your phone's display with the following information:

• Who is calling

• Who forwarded first or last

• The reason for the forwarding is displayed by an icon.

You can set whether the station that forwarded first or last is displayed (see

 Page 68).

Enhanced phone functions 61

Enhanced phone functions

Incoming calls

Deflect?

089008844

Settings

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signalled."Deflect" must be allowed.


m l

If a destination phone number is stored (  Page 65), you can select and confirm

it. The call is deflected.

or If you did not set a phone number when programming call deflection, you are now prompted to enter a destination phone number for call deflection.

j Enter and confirm the destination phone number. The call is deflected.

Permitting call deflection

z

You can also configure this setting via the WBM interface

 Page 169. "Deflect"

must be authorised by administrator.



User

Configuration

Incoming calls

Deflecting?

Allow deflection = No

Yes

Default destination =

Confirm.

if nec.




f



l Confirm.


j Enter and confirm the phone number to which the station should be deflected.

62


Reject?

Settings

User

Configuration

Incoming calls

Forwarding?

Settings?


l

Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.


f

Rejecting a call

You can reject an incoming call.

Prerequisite: An incoming call is displayed or signalled. "Reject" must be authorised by administrator.


The caller hears a busy signal.

If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.

Configuring call forwarding

You can also enter the call forwarding settings via the Forwarding key

(

 Page 51).

z




Confirm.

if nec.





Configuring forwarding


For a description of the settings, refer to section ”Standard call forwarding”



Page 48 or ”Call forwarding by call type”  Page 56.


Settings

Setting alerts

Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key).

z




User

Configuration

Incoming calls

Forwarding?

Alerts

Visual alerts =No

Yes

Visual alerts= No

Yes

Forwarding Party

Display last






f l or.

f




"Select "Yes" or "No" and confirm.


Select and confirm "Yes" or "No".

l or.

m f l


Select and confirm "display first" or "display last."


64

Hold ?

Reconnect ?

Retrieve held call ?

Disconnect ?

f


Placing a call on hold

You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room.



If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect

appears on the display. The settings for this can be found on  Page 70

and

 Page 71.

Retrieving a held call


l

Held call wait status

After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.

Prerequisite: You placed a call on hold and replaced the handset or (only

OpenStage 20/20 G) pressed the loudspeaker key in speakerphone mode.

A recall follows immediately and a pop-up menu appears on the display:

Select and confirm the option shown to resume the call in speakerphone mode.

l or f Select and confirm the option shown to disconnect the call.

If you enabled "Hold and hang-up" (

 Page 72), the call is placed on hold

for a defined time interval (

 Page 71) before the prompt is displayed with

a recall to retrieve the call or disconnect.


Settings

Activating/deactivating the hold reminder tone

z




User

Configuration

Connected calls?

Allow hold rem. = No

Yes


Confirm.

if nec.




f l l




65

Settings

Setting the hold reminder time

Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call.

The minimum value is 3, that is, the reminder is output after three minutes. The maximum value is 15 minutes. z




User

Configuration

Connected calls?

Hold rem. delay=3


Confirm.

if nec.




f


j Enter a value between 3 and 15 in the input mask and confirm.

l Select the option shown and confirm twice.

66 Enhanced phone functions

Settings

User

Configuration

Connected calls

Hold and hang-up

Yes

No


Activating/deactivating Hold and hang-up

This function works in the following call scenarios:

• You have placed a call manually on hold and hang up.

• You accepted a second call, and you or the second participant hang up.

You can use "hold and hang up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call. z




Confirm.



f l l l



In the context menu select and confirm the option shown to activate the function or

Select and confirm the option shown to deactivate the function again. The function is always deactivated by default.



Settings

User

Configuration

Connected calls?

Music on hold

67

Music on hold

If the Music on hold option is active, music is played back when you are placed on hold by another party.

z




Confirm.

if nec.




f

Select and confirm the option shown

Yes

Option = Save & Exit l l



68

Accept


l f


Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.

You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval.

You can block the second call or the signal tone (

 Page 77).

Accepting a second call

Prerequisite: You are conducting a call and call waiting is allowed (

 Page 77).


You can talk to the second party.

The connection to the first party is on hold.

You can still

• toggle between an initial and second call or

• initiate a conference

Consultation call from second call

If the second call is your active call you can initiate a consultation call from it.

From a consultation call in the second call you can


• toggle between the second call and a consultation call

• transfer a call

• disconnect the calls again

Prerequisite: The administrator must have approved the consultation in the second call.

During a consultation in the second call, the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected.

Disconnect second call

Select and confirm the option shown in the second call's context menu. The call to this station is disconnected and the call to the first station is reconnected.

Ending the second call by hanging up

If you or the second call partner hangs up, you will be prompted to retrieve the

first call again if "Hold and hang-up" is disabled (  Page 72). Otherwise, the first

call will remain on hold until you receive this prompt after a defined time interval.


Ignore?

Reject?

f f

69

Ignoring second call


 Page 77).


The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.

While the ignored second call continues to wait, from the active call you can:

• make a consultation call


• toggle between the consultation call and your call party

• transfer a call

A third call would be rejected with the busy signal

If you have disconnected the first call, the ignored second call rings like a normal call.

Rejecting a second call


 Page 77).


The second call is rejected. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.


Deflect?

Complete Xfer

Deflecting a second call


 Page 77).


If a destination phone number is stored (  Page 65), you can select and confirm

it. The call is deflected.

or If you did not set a phone number when programming call deflection, you are now prompted to enter a destination phone number for call deflection.

j Enter and confirm the destination phone number.

The second call is deflected to the destination specified. You are reconnected with the first party.

Connecting parties

Prerequisite: You have accepted the second call.

Select and confirm the option shown. The other two parties are now connected to one another. You can now hang up or dial another number for instance.

Connect by hanging up

or

Prerequisite: Connecting by hanging up is activated (ask your administrator) and "Switch assignment" must be set to "Yes" (

 Page 78).

] or n Replace the handset or, if you are in speakerphone mode (OpenStage 20/20 G only), press the loudspeaker key. The other two parties are now connected to one another.


Settings

User

Configuration

Incoming calls?

Handling?

Allow call waiting = No

Yes


Allowing call waiting

z


If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.

Prerequisite: The option was programmed by your administrator.



Confirm.

if nec.



f f l l






72

Settings

User

Configuration

Connected calls

Toggling associate

Yes

Save & Exit


Toggling associate

Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up.

z




Confirm.

if nec.

j Enter and confirm the User password.




Select and confirm the option shown in the context menu.



Blind transfer call?

Start transfer?

Consultation?

Dial

73

Transferring a call

You can transfer your current call to another party with or without consultation.

Blind transfer

Prerequisite: You are conducting a call. The options "Allow Call Transfer" and

"Transfer on Ring" were selected (  Page 80).


f j Enter the phone number of the second party to whom you want to transfer the call. You can also select and call a subscriber here from a call list or from one of the two phonebooks

 Page 94.

f Confirm or wait until the autodial delay expires.

The display returns to idle following successful transfer.

Transferring with consultation

You can announce a call to a recipient before transferring it.

Prerequisite: You are conducting a call. The options "Allow Call Transfer" and

"Transfer on Ring" were selected (  Page 80).

l

Select and confirm the option shown. The call is placed on hold.

j Enter the phone number of the party to whom you want to transfer the call. You can also select and call a subscriber here from a call list or from one of the two

phonebooks  Page 94.

Confirm.


Complete Xfer?

Settings

User

Configuration

Connected calls?

Allow call transfer = No

Yes

Option = Save & Exit f

If the party answers:

Announce the call you want to transfer.


If the party does not answer:

You do not have to wait for the second party to answer before you can transfer the call.

Replace the handset or, if speakerphone mode is active, press the lit n key to transfer the call.

If the party does not answer, you will be called back by the first party.

Allowing call transfer

z




Confirm.

if nec.



f l l






Settings

Allowing "Transfer on Ring"

If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers.

z




User

Configuration

Outgoing calls

Transfer on ring = No

Yes


Confirm.

if nec.




m l l


Confirm the option shown to activate the callback function.



Settings

User

Configuration

Incoming calls?

CTI calls?

Auto-answer = No

Yes

CTI calls

Beep on auto-answer

Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto

Answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is active, an alert beep sounds when an incoming call is automatically accepted.

Information on the operation of the configured CTI application can be found in the corresponding user guide.

z





Confirm.

if nec.



Beep on auto-answer = No

Yes

Option = Save & Exit f f l l l









Settings

Beep on auto-reconnect

You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.


z




User

Configuration

Incoming calls?

CTI calls?

Confirm.

if nec.




Beep on auto-unhold = No

Yes

Option = Save & Exit f f l l





78

Calls

Dialled

Niels, Bohr

Personal

Niels, Bohr

Dial #####


Making calls

Dialling a phone number from a list

The following call lists are available in the "Calls" directory:

• Missed

• Dialled

• Received

• Forwarded

For a detailed description of the call lists, see  Page 22. Pay attention to

the notes on  Page 101.


m



30.05. 07:06am Select and confirm the appropriate list entry.

The phone number associated with the list entry is dialled. If you have not already lifted the handset, conduct the call now in speakerphone mode (only

OpenStage 20/20 G).

Calling a subscriber from the local phonebook



Select and confirm the required subscriber.

Confirm the option shown. The phone number associated with the subscriber is dialled.

Detailed information on the local phonebook and on searching for subscribers can be found from

 Page 94.


Niels, Bohr

Dial

79

Calling a subscriber from the corporate directory

Prerequisite: You have found and selected a subscriber in the corporate directory

 Page 97.

Confirm the subscriber.

Confirm the option shown. The connection is set up.

Using autodial delay

A number is automatically dialled after a set delay starting from the entry of the number’s last digit. The autodial delay can be used:

• when dialling in idle mode

• Consultation

• when transferring an answered call.

The delay can be reduced by performing one of the following activities: i • pressing the i key. This always works.

^ • lifting the handset. This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook.

n • pressing the loudspeaker key (OpenStage 20/20 G only). This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.

If an emergency number is preset by your administrator, the autodial delay for this phone number is reduced to one second.

Automatic dial delay does not work if you are using a dial plan and Imme-

diate dialling is configured (see  Page 39). The number is automatically

dialled as soon as the string entered matches an entry in the dial plan.


Settings

Settings for autodial delay

The setting does not affect automatic emergency number dialling.

If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialling with the handset on hook.

z




User

Configuration

Outgoing calls

Autodial delay = 8


Confirm.

if nec.




f


j Enter a value in the input mask and confirm.



Settings

Allowing "Busy When Dialling"

If you activate this function, an incoming call received while you are performing dialling is rejected. The caller then hears the busy signal.

z




User

Configuration

Outgoing calls

Busy when dialling = No

Yes


Confirm.

if nec.




m l l




82

Conference?

1: Party

2: Party

Disconnect?


Conference

Local conference

This type of conference is also referred to as a three-party conference. It involves up to three participants.

Prerequisite: You are conducting a consultation call  Page 42 or have accept-

ed a second call



Page 74, and the conference function is active  Page 90.

Initiating a local conference

Select and confirm the option shown in the menu. You are connected to both parties at once.

Conducting one-on-one calls

On the display, select and confirm the first connection you want to clear down.

f or m l

On the display, select and confirm the second connection you want to clear down.

Select and confirm the option shown. You are now involved in a one-to-one call with the remaining call party.

{ or } If you already are involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new consultation connection can be either secure or nonsecure. However, the first connection remains secure even if all three parties are now joined together in a conference.

The entire conference is nonsecure if the connection to at least one of the parties is not secure (see also

 Page 28).

The relevant padlock icon appears on the "Conference" row.


Exit Conf?

End Conf?

Settings

User

Configuration

Connected calls?

Ending a local conference

Allowing call partners to continue a conference after you exit

Prerequisite: The "”Allowing joining in a local conference”  Page 91" function

is activated.

l Select and confirm the option shown in the menu. Both call partners remain connected. You are disconnected from the conference call.

or

^ or n Replace the handset or, if you are in speakerphone mode (OpenStage 20/20 G only), press the loudspeaker key. Both call partners remain connected. You are disconnected from the conference call.

f

Disconnecting a party

Select and confirm the option shown in the menu.

Both connections are cleared down – the conference is cleared down.

Allowing a local conference

This option allows or blocks the "Conference" function.

z




Confirm.

if nec.



Allow conferences = No

Yes

Option = Save & Exit m l l






Settings

Allowing joining in a local conference

You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.

z




User

Configuration

Connected calls?

Allow exit conference = N

Yes


Confirm.

if nec.




m l l





Conference?

Consult?

f f

85

System-based conference

This type of conference is also referred to as a large conference. It can include up to ten parties. It can include from three up to a maximum of 16 parties (depending on the configuration in OpenScape Voice).

Prerequisite: You are conducting a consultation call

 Page 42 or you have ac-

cepted a second call  Page 74, and the "System conference" feature was con-

figured by your administrator.

Establishing a conference

Select and confirm the option shown in the connection’s context menu. You are connected to the first two parties at once. The conference is displayed with the current participants. You can now:

• initiate a consultation call

• put the conference on hold

• leave the conference.

Conducting a consultation call

Select and confirm the option shown in the "Conference" context menu. If the party answers, you can:

• toggle between the party and the conference

• connect the consultation call to another called party

• end the consultation call and return to the conference

• add the consultation call party to the conference.

If you intend to include the consultation call party in the conference, you can also use the "Add to conference" option instead of the "Consultation" option.

If you want to use a call list for the consultation call, select Hold instead of Consult (or Add to conference) in the context menu and then open a required call list (

 Page 94) or one of the phonebooks (  Page 94/

 Page 97).

Alternatively you can also open a call list or a phonebook without using the

Hold functions – the conference is automatically placed on Hold.

86

Conference?

Hold?

Exit Conf?

f f f


Add party

Prerequisite: You are conducting a consultation call and the conference is on hold.

Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current participants are now displayed. You can scroll through the list of participants.

Putting the conference on hold

Select and confirm the option shown in the "Conference" context menu. The conference is placed on hold and you can consult with someone in your office, for instance.

Leaving a conference

Select and confirm the option shown in the "Conference" context menu. You are disconnected from the conference call and can dial another number, for instance. The other call partners remain connected.

Phonebooks and call lists

Personal

New contact?

Save & Exit

Personal

Niels, Bohr

Details

Last name

Save & Exit

87


Personal directory

The personal directory is restricted to 100 entries.

Creating a new contact

z

You can create contacts more conveniently via the WBM interface

 Page 169.


Confirm to open the local phonebook.

Select and confirm the option shown. j Fill in the three fields

• Last name

• First name

• Number accordingly.

Select and confirm to save the phonebook entry.

Editing a contact

z

You can edit contacts more conveniently via the WBM interface

 Page 169.



Select and confirm the relevant entry.


Select and confirm the Last name field, for example. j Change and confirm.


88

Personal

Niels, Bohr

Delete

Delete?

Cancel?

Personal

Delete all?

Delete all entries?

Cancel?


Deleting a contact

z

You can delete contacts more conveniently via the WBM interface  Page 169.



Select and confirm the relevant entry.



or

Select and confirm to cancel the process.

Deleting all contacts

z

You can delete contacts more conveniently via the WBM interface  Page 169.




Confirm the option shown. or

Select and confirm to cancel the process.


Personal

Angela, Merkel

Searching for a contact



The last entry used is displayed on the screen.

j Enter the initial letter of the name you are searching for, for instance K.

U

89

Kirsch, Erika The first name found with the initial letter K is displayed after a short time. If you are looking for a name that begins with Kr, also enter the second letter in the search field:

UK (5)

Kramer, Elisabeth The first name found with the initial letters Kr is displayed.

You can also browse the phonebook with the 3-way navigator until you find the required subscriber

 Page 16.

90

Corporate

Find

Last name

Find


Corporate directory

The corporate directory is an LDAP database. It can be accessed via your network if access has been configured correctly by administrator.

You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address.



Select and confirm to open the corporate Phone book "Corporate".


The following 11 search fields can be used:

• Last name

• First name

• Business 1

• Business 2

• Mobile

• Private

• Company

• Address 1

• Address 2

• Job function

• Email

Select and confirm the required search field (e.g. "Last name").

j Enter a search text. If, for example, you only enter the initial letter of the last name, all entries that start with this initial letter are displayed.

Select and confirm when you have filled out one or more search fields. The search begins. If the entry you searched for is found, you can dial or view the entry details.


Details

Delete

Qualifier

Back

91

$ % i

Enhanced editing functions in the phonebook

Viewing entries

Prerequisite: You found and selected an entry (see above).

Select and confirm the option shown. All fields of the entry are displayed.

Resetting the search fields

Prerequisite: The search fields are listed.

Select and confirm the option shown. You can now enter new search criteria for a search.

Defining a qualifier before a search

Prior to a search, you can select which qualifiers should also appear in the output list.

Select and confirm the option shown. You may choose between the following qualifiers:

• No qualifier

• Job function

• Address 1

• Email

• Business 1

• Mobile

• Business 2

• Private

• Company

• Address 2

Select and confirm the desired qualifier.

Select and confirm to exit the list.

92

Corporate

Kirsch, Erika


Quick search


Select and confirm to open the corporate Phone book.

U

Enter the name (Abc) j Enter the initial letter of the name you are looking for, for instance "K".

UK

If you do not enter any further characters, all available names with the corresponding initial letter are displayed after a predefined period of time or after confirming with i .

UKr

You can restrict the output by entering the second or other letters. The ( key is used to switch between letters and numbers.The individual characters.

$ % keys are used to delete

You can control the search individually by entering special characters. To select special characters, first press the ) key.

Rule list:

,

Character Description

# Searches for the exact string before the special character.

*

You can enter the first and last name separated by a comma. A search is carried out for the last name (possibly using a wildcard) and the "first" first name that starts with the first character after the comma.

Wildcard. This searches for the characters entered and all possible subsequent characters.

You enter these characters by selecting the special characters.

Phonebooks and call lists 93

Quick search using parts of a search string

If administrator adds a field to the template for the corporate directory and assigns this field to an existing search field, you can use any strings in a last name, for example, for the search.

To list all entries, for example, in which the string "er" appears in the Last name field, enter this character combination when prompted to enter the name.

Once the output list is available with entries that match this condition, you can now skip to the first corresponding entry by entering the initial letter of the last name.

Please consult your administrator to establish whether an additional field has been added to the template for the corporate directory and which search field it has been assigned to. Note that a traditional quick search will return unintended results in this case.

Calls

Missed

Niels, Bohr

Calls

Dialled

Delete All

Call lists

For a detailed description of the different call lists, see

 Page 22. The function

must be activated in order to view and manage call lists  Page 102, otherwise

the menu option "Calls" is not offered.

Dial entry



l

13:22

For instance, select and confirm the list of missed calls.

The list is sorted chronologically, with the most recent caller first.

You can use the click wheel to scroll through the list.

Select and confirm the appropriate list entry. The phone number is dialled.

Delete all entries



l l

For instance, select and confirm the list of dialled numbers.

Select and confirm the option shown. All entries in the list displayed are deleted.

94 Phonebooks and call lists

Settings

Call logging

Activating/deactivating the call journal

The function can be disabled in order to prevent unauthorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default.

When you deactivate the call journal, please note that the customary last number redial function will also be affected by this. You can then no longer

redial the last number dialled  Page 41.

z




User

Configuration

Call logging

General?

Enable call log = Yes

No?

Yes?

Save & exit

Confirm.






Select and confirm to disable the call journal. The message "Call Log is disabled" is displayed.

or

Select and confirm to enable the call journal again.


If the function is deactivated, all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are deleted.


Settings

User

Configuration

Call logging

Missed calls

95

Logging missed calls

This function has two entries, each with two options for managing missed calls:

• Answered elsewhere

• Delete entry

All missed called intended for this line are logged and new missed calls are displayed. If the "Exclude" option is selected for "Answered elsewhere", missed calls for this line that were answered either by other subscribers in the group or with "Directed pickup" are neither displayed nor logged (see also

 Page 34).

The "Exclude" setting is recommended if groups are set up.

With the default setting "Delete manually" for "Delete entry", you can delete specific missed calls you called back yourself. If you select the option "Delete when called" instead, these calls will be deleted automatically.

z









Answered elsewhere = Include

Exclude?

Save & exit

Delete entry = Delete when called

Delete manually?

Save & exit

Displaying missed calls that were answered elsewhere

Missed calls that have been answered by other subscribers are indicated with a checkmark.


Confirm to prevent calls answered by other subscribers being displayed in the list.


Deleting missed calls when called

Select "Delete when called" and confirm.

Confirm to delete entries manually when called.


96

Rufton aus?

Privacy/security

Privacy/security

Activating and deactivating the ringer

Activating and deactivating the ringer permanently or setting to beep

If you do not want to be disturbed by the phone ringing for an incoming call, you can deactivate the ringer permanently or set it so that you are only advised of a call by a beep every 25 seconds. You can also configure the settings while the phone is ringing.

) Hold down the key (approx. 2 seconds) until the "Ringer off" icon appears on the status bar on the display (

 Page 20).

The ringtone is deactivated.

) To switch the function off again, hold down the key until the "Ringer off" icon disappears from the status bar on the display.

You can also switch the function on and off using the option in the idle menu.


Setting the ringer to a beep

) Hold down the key (approx. 3 seconds) until the "Beep" icon appears on the status bar on the display (

 Page 20). You will hear a short beep every

25 seconds for as long as the caller stays on the line.

) To switch the function off again, hold down the key until the "Beep" icon disappears from the status bar on the display.

Deactivating the ringer temporarily for incoming calls and reactivating it

If you are disturbed on an important call by the phone ringing, for example, you can deactivate the ringer temporarily and then activate it again.

) Press the key briefly. The ringer is deactivated.

) Now press the key again briefly. The ringer is reactivated.

Privacy/security 97

Do not disturb on f f or

Do not disturb

If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy tone or an announcement that the called party cannot accept any calls at the moment. The "Do not disturb" function is activated/deactivated via the idle

menu  Page 19.

Activating/deactivating "Do not disturb"

Select and confirm the option shown in the idle menu. The "Do not disturb" icon appears

 Page 20.

Select and confirm the option shown. The do not disturb icon is deleted.

Do not disturb off

Settings

Allowing "Do not disturb"

z




User

Configuration

Incoming calls?

Handling?

Allow DND = No

Yes


Confirm.

if nec.




f f l l





98 Privacy/security

Security

User password

Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone

 Page 110.

The administrator may have configured the following settings:

• The password is deactivated: You do not have the option of configuring user settings. The message "Password is disabled" is displayed.

• The password is temporarily blocked: You do not have the option of configuring user settings at this time. The message "Password.suspended" is displayed.

• After initially logging onto a user area, you may have to replace the default password with a new password.

• A password can have a predefined period of validity: You will have to create a new password when the period ends. The message "Change Password ({1} days left)" will alert you to this at the appropriate time. The message "Password has expired" appears when the validity period is over. Confirm "Change password" and change the password as described in this section.

• If you repeatedly enter the wrong password (2 to 5 times), additional attempts are blocked. You can make another attempt after a predefined time.

• It is possible that you will not be able to re-use a previously used password for a long time, so you will have to create another "new password".

• Your administrator can tell you about the rules for what and how many characters can or must be used in the password.

The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password-

protected (see also  Page 109).

Privacy/security 99

Settings

User

Security?

Change user password

Current password

Change user password

z

The User password can also be modified via the WBM interface

 Page 169.



Confirm.

if nec.





j

Enter the current password (at least six characters, text entry, see  Page 17)

and confirm your entry.

New user password f Select and confirm the option shown.

j Enter a new password (at least six characters) and confirm (text entry, see

 Page 17).

Confirm new user password f Select and confirm the option shown.

j Enter the new password again and confirm with OK.

Save & Exit l Select and confirm the option shown.

100 Privacy/security

Settings

User

Security?

Deactivating the user password

You can deactivate the phone’s password prompt if a password has already been configured.

The deactivation of the password prompt does not affect the WBM inter-

face  Page 169 or CTI applications that use a password prompt.

As long as the user password is deactivated, you do not have access to user settings via the WBM interface.

If you deactivate the user password, you are not able to lock the phone

 Page 110 and the user menu is not password-protected.



Confirm.

if nec.



Change user password l Select and confirm the option shown.

Current password

New user password l Select and confirm the option shown.

j

Enter the current password (at least six characters, text entry, see  Page 17)

and confirm your entry.


j Enter six zeros ("000000") to deactivate the password. Confirm entry (at least 6

characters, (text entry, see  Page 17).

Confirm new user password f Select and confirm the option shown.

Save & Exit j Enter six zeros ("000000") to deactivate the password (for text input, see

 Page 17) and confirm.


Privacy/security

Confirm lock?

Settings

User

Security?

Phone lock?

Phone lock No

Yes

Save & Exit

101

Phone locking

You can lock your phone to protect it against unauthorised access. In this way, no one can make calls or change your user settings unless they know your user password.

Predefined numbers from the dial plan can still be dialled when the phone is locked - for more information consult your administrator.

You can only lock the phone if you set a user password (

 Page 107). The

password for this must not be the default setting "000000".

Check if necessary whether the telephone lock function has been activated for you by administrator.

Activating the phone lock

( Hold down the key shown.

Confirm. The "Locked phone" icon appears on the display

 Page 20.

or



Confirm.



f l l l





The phone is locked.

If an emergency number has been entered on the telephone by administrator, Emergency call will be offered on the display once you have activated the phone lock. You can also dial the emergency number via the keypad.

102

User unlock?

Admin unlock?

Privacy/security

Unlocking the phone

The following is displayed: Phone locked.

There are two options available for unlocking the phone:

• User unlock

• Admin unlock

Select and confirm if you know the user password. You are prompted to enter the user password.

or

Select and confirm if you only know the administrator password. You are prompted to enter the administrator password.

j User password or enter and confirm the administrator password. The phone is unlocked if the password is correct.

If the telephone is locked, an emergency number entered by administrator can be dialled using the keypad or the option Emergency call.

Mobility 103

Mobility

Prerequisite: Your phone is configured to support mobility by administrator. A

DLS server is available in the LAN and its address is entered in the phone.

Mobility scenarios

When you log on to your phone, or any other mobility-enabled phone, the following scenarios are possible:

Logging on and off at the same phone

• Log on as a mobility user

 Page 113.

• Log off as a mobility user

 Page 114.

Logging on and off at different phones

In these cases, administrator may have made the following settings:

• Log on at a remote phone with forced logon, when the user is still logged on at that phone

 Page 115.

• Delayed logon at a remote phone with forced logon, when the user is still logged on at that phone and the phone is busy

 Page 116.

Transferring user-defined settings and data

When you log off as a mobility user, your user-defined settings and data are saved in the DLS server so that they can be transferred to another telephone when you log on there. This also includes your contacts from your personal di-

rectory  Page 94. The personal directory can only be successfully transmitted

if the destination telephone has a similarly structured phonebook. Your phonebook cannot be transmitted to an OpenStage 60, for example, because the destination phonebook has a different structure.

104

Mobile logon?

Mobility ID

Enter password

Mobile logoff?

Mobile logoff

Mobile logoff

Mobility

f

Logging on and off at the same phone

Logging on to the phone

f

Prerequisite: No other mobility user is logged on.  Page 19

Select from the idle display context menu (  Page 19) and confirm. The Mobil-

ity logon dialog appears.

You are prompted to enter your mobility ID. j Enter and confirm Mobility ID, usually a telephone number. (for a text editor, see

 Page 18).

You are prompted to enter the password.

j Enter the user password and confirm with OK (text editor, see

 Page 18).

The following messages appear on the display:

• Logging on mobile user

• Validating

• Registering

• Downloading user data

Once you have completed logon, the mobility icon is shown in the display .

Logging off from the phone

Prerequisite: You are logged on as a mobility user.

Select from the idle display context menu (

 Page 19) and confirm. The logoff

procedure starts immediately.

Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.

In the graphic display, the following messages appear:

• Logging off mobile user

• Uploading user profile

• Registering


After you have logged off, the mobility icon is hidden.

Logging off from a locked telephone

If the telephone is locked, it is still possible to log off from the telephone if no PIN is required for logging off.

The display shows: Phone locked.

Three options are available for selection:

• Benutzer entsperren

• Mobile logoff

• Admin entsperren

Select and confirm the option shown. The logoff procedure begins.

Mobility

Mobile logon?

Mobility ID?

Enter password

105

Logging on at different telephones

An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. f

Logging on with forced logoff at a remote phone

If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

If however, your administrator enabled "Forced logoff during call" without setting a time, the system does not consider whether or not the remote phone is busy.

Select from the idle display context menu (


The Mobility logon dialog appears.

You are prompted to enter your mobility ID. l j Enter and confirm mobility ID – usually a phone number (for a text editor, see

 Page 18).


j

Enter and confirm the user password (text editor, see  Page 18).

The following mobility messages appear in the display:

• Logging off elsewhere

• Validating

• Registering


The logoff is simultaneously displayed on the remote phone. Once you have completed logon, the mobility icon is shown in the display. .

106

Mobile logoff?

Mobility ID?

Enter password

Mobility

Logging on with forced, delayed logoff at a remote phone

If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires.

f Select from the idle display context menu (


l You are prompted to enter your mobility ID. j Enter and confirm the mobility code - usually a phone number (text editor, see

 Page 18).


j

Enter and confirm the user password (text editor, see  Page 18).

The mobility message appears on the display:

• Logging off elsewhere

At the same time, the graphic display on the busy remote phone shows

"Forced logoff...". After the timeout set by your administrator, the active call is ended and remote logoff is performed.

• Validating

• Registering


Once you have completed logon, the mobility icon is shown in the display .

OpenScape Voice functions 107

OpenScape Voice functions

The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone.

Making anonymous calls

Your administrator decides whether or not your caller ID (name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls.

• If your caller ID is transmitted: your caller ID is displayed.

• If your caller ID is suppressed: "unknown" is displayed.

Deactivating

If your administrator permanently activated anonymous calling for your phone, you can deactivate this setting as follows:

^ Lift the handset.

j Enter the code (see the table of codes

 Page 134) to transmit the caller infor-

mation.

Z You hear a confirmation tone or an announcement.

Activating

If your administrator activated caller ID transmission for your phone, you can deactivate this setting as follows:

^ Lift the handset.


 Page 134) to suppress the caller ID.

Z Wait until you hear the confirmation tone or announcement. Caller ID transfer is suppressed. "Private/Anonymous" appears on the called party’s display instead of the caller ID.

Temporarily activating anonymous calling for the next call

If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows:

^ Lift the handset.


 Page 134).

Z Wait until you hear the confirmation tone or announcement.

j Dial the phone number of the party you want to contact. Caller ID transmission is reactivated after this call.

108 OpenScape Voice functions

Temporarily deactivating anonymous calling for the next call

If your administrator suppressed caller ID transmission for your phone, you can enable this setting for the next call as follows:

^ Lift the handset.


 Page 134).

Z Wait until you hear the confirmation tone or announcement.

j Dial the phone number of the party you want to contact. When you end this call, caller ID transmission is suppressed once again for the next call.


Creating a list for selective calls

For call acceptance

You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

A connection is set up if a caller’s phone number matches a number in the selection list. If there is a match:

• the caller receives a message that the party refuses to accept any calls with this number, or • the call is forwarded to an external phone number.

Contact your administrator for information on how your OpenScape Voice is configured on site.

^ Lift the handset.


 Page 134).

Various announcements deliver the following information:

• the name of the feature (selective call acceptance)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

For call rejection

As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

A call is not connected if the caller’s phone number matches a number in the selection list; the caller is notified that the called party rejects calls from this number. If the caller’s number is not in the selection list, the call is to you as usual.

^ Lift the handset.


 Page 134).

Various announcements deliver the following information:

• the name of the feature (selective call rejection)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.


Anonymous calls

Rejecting

You can reject all calls from parties that activated a data protection feature

(for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected.

^ Lift the handset.


 Page 134).

Accepting

You can also accept calls from parties that activated a data protection feature

(for example, caller ID suppression) to prevent their phone number from being transmitted.

^ Lift the handset.


 Page 134).

Using abbreviated dialling

Abbreviated dialling gives you access to a central list of frequently dialled phone numbers.

You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator.

^ Lift the handset.


 Page 134) followed by a number be-

tween 0 and 999 for the phone number you want to dial.

The number is automatically dialled.

Call tracing

You can request automatic tracing of the last received internal call. This is particularly suitable for identifying malicious, irritating or troublesome calls.

n Lift the handset.

o Enter the code (see the table of codes

 Page 134). The phone number is de-

termined. Ask your administrator for the result.


Hunt group functions

To ensure optimum handling of specific calls, your telephone can be assigned to

a pickup group  Page 34 and/or a hunt group.

Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your administrator. Hunt groups are a simple solution for distributing calls to a group of telephones.

If you want another member of the group to pick up an incoming call, you can set your telephone to signal the busy status for your line to the other members of the hunt group. Hunt group calls will then no longer be forwarded to your telephone.

Making a line busy

This prevents this line being used for calls in a hunt group.

Activating

^ Lift the handset.


 Page 134).

Z Wait until you hear the confirmation tone.

Deactivating

Make the line free once more for the hunt group.

^ Lift the handset.


 Page 134).



Marking the last line in the hunt group chain

Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line.

Activating

^ Lift the handset.


 Page 134).


Deactivating

Unmark the line as the end of the hunt group chain.

^ Lift the handset.


 Page 134).



Reachability

You can make either serial calls or simultaneous calls on several sites. The features for this are

• Serial call

• Parallel call

Prerequisite: The administrator has configured the respective feature for your main number in OpenScape Voice.

Serial call

Managing number lists/activating serial call

Before the serial call number can be activated, a serial call list much be created.

This can be prepared either by administrator or you can create it yourself later.

Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially. Each number can consist of up to 30 digits.

^ Lift the handset.

j

Enter the code for the edit mode (see code table  Page 134).

The edit mode opens and you hear an announcement with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the serial call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the serial call list is still empty, you are prompted to enter numbers in the list.

As soon as you have entered a valid number, the serial call can be activated.

If the serial call is activated, incoming calls are first routed to your phone. If you do not answer within the timeframe defined by the administrator, the next destination phone rings for the configured period of time. The caller is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call.

If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".


Parallel call

Managing number lists/activating parallel call

Before the parallel call feature can be activated, a parallel call list must be created. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially. Each number can consist of up to 30 digits.

^ Lift the handset.

j

Enter the code for the edit mode (see code table  Page 134).

The edit mode opens and you hear an announcement with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the parallel call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the parallel call list is still empty, you are prompted to enter numbers in the list.

As soon as you have entered a valid number, the parallel call can be activated.

If the parallel call is activated, incoming calls are routed to your phone and all other destination phones in the parallel call list. The connection is established with the first phone that accepts the call.

If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".

Activating/deactivating parallel call via code

You can activate/deactivate the parallel call without having to change to edit mode.

Prerequisite: You have already entered numbers in the parallel call list.

^ Lift the handset.

j Enter the code to activate or deactivate the parallel call (see code table

 Page 134).


Parking a call

If you have answered a call for a colleague and cannot forward it to him, you can park the call.

Call park

[ You are conducting the call. Let the other party know, e.g. that you are trying to connect him.

j Enter the code for parking followed by a line number (see code table

 Page 134).

You receive a confirmation tone. The caller hears a waiting melody.

] Replace the handset

Tell your colleague that a call for him is parked and give him the line number.

Unparking

To unpark the call, your colleague must proceed as follows:

^ Lift the handset.

j Enter the unparking code (see code table

 Page 134). He is prompted to enter

a line number.

j Enter the specified line number.

[ Your colleague is now connected with the waiting caller.


Silent Monitoring

If this function has been configured by the administrator and enabled for the destination phone, you can join an active call of an internal station and listen in with the knowledge of the target station (active) or unnoticed (muted).

Active silent monitoring

Station A and B are on a call. You want to listen to the call and talk to Station A and B.

Your phone internal station A internal or external station B

All callers can hear and speak to each other.

^ Lift the handset.

j Enter the code for active silent monitoring and the destination number for

station A (see code table  Page 134).

You are connected to the call and can listen. If necessary make yourself known.

] End the silent monitoring by replacing the handset.


Muted silent monitoring

Station A and B are on a call. You want to monitor the call but so that neither station notices.

Your phone internal station A internal or external station B

• You can hear station A but cannot talk to him because he cannot hear you

• You can hear station B but cannot talk to him because he cannot hear you.

• Station A and B can hear and speak to each other.

^ Lift the handset.

j Enter the code for muted silent monitoring and the destination number for

station A (see code table  Page 134).

You are connected to the call and can listen unnoticed.

] End the silent monitoring unnoticed by replacing the handset.


One-way Intercom and Two-way Intercom function

With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.

Possible functions include:

• Voice calling with variable input of member number

• Two-way voice calling (not OpenStage 20 E) with variable input of member number

Prerequisites:

• The team member belongs to the same collective group as you and has likewise been assigned a member number.

• The team member's phone has a loudspeaker (One-way Intercom) and/or a speakerphone function (Two-way Intercom).

• Automatic answering is activated for the team member.

• The team member's phone is idle.

• The member numbers of the callers are known for the One-way Intercom and

Two-way Intercom functions.

You can cancel One-way Intercom or Two-way Intercom by replacing the handset or – during a consultation – resume the held call.

Two-way Intercom connections can be established from the following states:

• In idle status

• During manual call holding

• In a consultation

Functions such as "call forwarding" or "do-not-disturb" are temporarily disabled on the destination caller's phone by the One-way Intercom and Twoway Intercom functions.


One-way Intercom

From your phone, you can directly call any team member whose telephone has a loudspeaker.

One-way Intercom with variable input of member number

^ Lift the handset.

j

Enter the code for One-way Intercom (see code table  Page 134) followed by

the one or two-digit member number of the respective team member.

Z As soon as the connection has been established, you will hear a confirmation tone and can speak to the other party via the loudspeaker.

] To end the call, simply hang up.

Two-way Intercom (not for OpenStage 20 E)

From your phone, you can directly call any team member whose telephone has a speakerphone function. The loudspeaker and microphone of the destination phone are switched on automatically.

Two-way Intercom with variable input of member number

n Press the key to use your speakerphone function.

j

Enter the code for Two-way Intercom (see code table  Page 134) followed by

the one or two-digit member number of the respective team member.

Z As soon as the connection has been established, you will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.

Announcing the local phone number

You can use this function in order, for example, to identify the phone number of a phone in a conference room if it is not indicated on the display.

^ Lift the handset.

j Enter the code for "Announcing the local phone number" (see code table

 Page 134). The phone number is announced.

] Then hang up.


Dialling the last caller

You can retrieve and dial the phone number of the last answered or dialled caller.

The following two functions could be used alternatively if you have disabled the

call journal  Page 102.

Retrieving and dialling the last answered caller

The following phone numbers can be saved for retrieval:

• The last answered call

• The last missed call

• The last picked up call (group call)

^ Lift the handset.

j Enter the code for dialling the last answered caller (see code table

 Page 134).

The phone number is dialled and the connection is established.

Retrieving and dialling the phone number of the last caller dialled

Instead, you can also use the normal redial functions of your phone as usual.

^ Lift the handset.

j

Enter the code for dialling the last caller dialled (see code table  Page 134).

The phone number is dialled and the connection is established.

Picking up out-of-hours calls

If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period.

For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone.

You can also forward your phone to the phone with the out-of-hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you.

^ Lift the handset.

j Enter the code (see code table

 Page 134) for the out-of-hours call pickup in

order to pick up the ringing call.

You can also configure a key for picking up out-of-hours calls.


Code table for OpenScape Voice functions

Ask your administrator to enter the latest codes in the following table. Print this page as an overview.

Function

Making anonymous calls off

Making anonymous calls on

Making anonymous calls temporarily on

Making anonymous calls temporarily off

List for selective call acceptance

List for selective call rejection

Rejecting anonymous calls

Accepting anonymous calls

Using abbreviated dialling

Call tracing

Making a line busy on

Making a line busy off

End of hunt group chain on

End of hunt group chain off

Edit mode for serial call

Edit mode for parallel call

Activating a parallel call

Deactivating a parallel call

Parking a call

Unparking a call

Active silent monitoring

Muted silent monitoring

One-way Intercom

Two-way Intercom


Last answered caller

Last dialled caller


Code

 Page 124

 Page 125

 Page 125

 Page 126

 Page 126

 Page 127

 Page 128

 Page 130

 Page 130

 Page 131

 Page 132

 Page 132

 Page 133

Description

 Page 117

 Page 117

 Page 117

 Page 118

 Page 119

 Page 119

 Page 120

 Page 120

 Page 121

 Page 121

 Page 122

 Page 122

 Page 123

 Page 123

 Page 124

122 Impact Levels

Impact Levels

Communication in a Public Sector Network (PSN) is split into areas of different

Impact Levels (IL). The Impact Level dictates how you as a user should conduct the telephone call in question. It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established.

Calls with a low Impact Level are treated in a particular way, either through their own icons, text labels and/or a special ringtone. It should be noted that the Impact Level causes no restriction when using the phone either during or prior to connection. Calls of the same or a higher Impact Level IL are not identified in any particular way.

To ensure unrestricted functionality of the Impact Level function, the advisory tone must be disabled for unsecured voice connections

(

 Page 151).

Impact Levels 123

Answering a call with a lower Impact Level

Prerequisite: The administrator has assigned separate call signals for calls with a lower Impact Level.

Answering a call

The phone rings with the defined ringtone for calls with a lower Impact Level.

The caller is shown with a special icon and the advisory "Lower IL".

^ Lift the handset.

You can also answer the call if appropriate using the loudspeaker key or via the headset.

Answering forwarded calls

The phone rings with the defined ringtone for calls with a lower IL.

The caller is shown with a special icon, the forwarding icon and the advisory

"Lower IL".

^ Lift the handset.


Answering a second call

The phone rings with the defined ringtone for second calls with a lower IL.

The caller is shown with a special icon and the advisory "Lower IL".

^ Lift the handset.


124 Impact Levels

Calls to a lower Impact Level

Dial

Repeat dialling S. Hawking

If you are calling a partner with a lower IL, this will be displayed when the connection is established.

Off-hook dialling

^ Lift the handset.


In the pop-up menu:


or In the pop-up menu:

Confirm the option shown 1 .

Deflect

The connection is set up. A special icon and the advisory "Lower IL" are shown on the display.

You can also set up the connection with on-hook dialling via the loudspeaker (speakerphone mode) or via a connected headset.

Forwarding a call with a lower IL

If you are forwarding a partner with a lower IL to a partner with a higher IL, this will be displayed when the connection is established.

Prerequisite: The Deflect function is approved by the administrator.

A call with a lower IL rings.


j Enter and confirm the phone number.

The connection is set up. A special icon, the forwarding icon and the advisory

"Lower IL" are shown on the display.

1. Please note the information in relation to the call journal on



Page 41

Impact Levels

Retrieve held call

125

Conducting a call with a lower Impact Level

If you have answered a call with a lower IL, this will be documented on the display.

Conducting a call

[ You are connected with the partner from a lower IL zone. The advisory "Lower

IL" is displayed in the second call line.

Holding a call

If the held call has the status of a lower IL, the advisory "Lower IL" will also be displayed.

Conference

[ You are connected with two or more partners in a conference call. At least one of the partners belongs to the lower IL zone. The advisory "Lower IL" is displayed in the "Conference" line.

Reconnecting

You have ended a consultation call for example by replacing the handset. The held partner is awaiting retrieval.

If the held call has the status of a lower IL, the advisory "Lower IL" will also be displayed.

Confirm the option shown. You are reconnected with the first partner.

IL alarm

If you have activated a IL alarm (

 Page 156), you will see an advisory on the

display and a defined ringtone rings if the IL changes from a higher to a lower

IL. This can happen for example when a call is picked up.

126 Individual phone configuration

Individual phone configuration

Display

Settings

User

Phone?

Display?

Contrast: =


Adjusting the display to a comfortable reading angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Setting contrast

The display has multiple contrast levels that you can set according to your light conditions.

z




Confirm.

if nec.



f f l




Individual phone configuration 127

z

Date and time

This function allows you to select one of three different display modes for the date and manually set the time if necessary.

You can also configure these settings via the WBM interface  Page 169.

Settings

Setting the time



User

Date and time?

Time = 14:44


Confirm.

if nec.



f Select and confirm the option shown. The time set is displayed.

j Enter and confirm the time.


Settings

User

Date and time?

Date = 20.02.2007


Setting the date



Confirm.

if nec.



f Select and confirm the option shown. The date set is displayed.

j Enter and confirm the date.



Settings

Setting daylight saving time

Prerequisite: Auto DST is deactivated

 Page 141.

z




User

Date and time?

Daylight saving = No

Yes

Confirm.

if nec.



f l

Select and confirm the option shown. The time set is displayed.

Confirm.


Settings l Select the option shown and confirm twice.

Setting the difference between daylight saving and standard time

Prerequisite: Auto DST is deactivated

 Page 141.

Enter the difference to be used for daylight saving time.

z




User

Date and time?

Difference (mins) = 60


Confirm.

if nec.



f Select and confirm the option shown. The difference set is displayed.

j Enter and confirm the difference between daylight and standard time in minutes.



Settings

User

Date and time?

Automatic daylight saving time

The Auto DST setting is provided for information purposes and can only be changed by your administrator.

z

You can also access this information via the WBM interface  Page 169.



Confirm.

if nec.



Daylight saving time must be manually set if a No is entered for Auto DST

 Page 140.

Settings

Time display format

z




User

Locality?

Time format = 24 hours

12 hours (AM/PM)


Confirm.

if nec.



m f l

Select and confirm the option shown. The format set is displayed.

Select and confirm the time format (12- or 24-hour display).



Settings

Date display format

z




User

Locality?

Date format = dd/mm/yyy yyyy/mm/dd


Confirm.

if nec.



f f l

Select and confirm the option shown. The format set is displayed.

Select and confirm the format you want.



Audio

Settings

Volumes

Use this selection to set the following volumes in 10 levels:

• Loudspeaker

• Ringer

• Handset

• Handsfree (OpenStage 20/20 G only) z


Example: Handset:



User

Audio

Volumes?

Confirm.

if nec.




Handset f Select and confirm the option shown.

Option = Save & Exit b or d Set and confirm the volume.


131


Settings

Settings

Ringtone

If your administrator has loaded suitable files to the phone, you can select a realtone file in *.mp3 or *.wav format for the ringer tone. If no individual audio files are available the "pattern" ringtone is preset.



User

Audio

Settings?

Confirm.

if nec.




Ringer file = Pattern

ABC.wav


Settings

User

Audio f Select and confirm the option shown.

f Required ringtone file [ 1 ] or "pattern". You will immediately hear the associated ringer melody. Confirm current ringtone file.


l

Pattern melody

z


Prerequisite: You have choosen the "pattern" ringtone, see

 Page 146.



Confirm.

if nec.



Settings?

Ringer melody = 4

Option = Save & Exit f l


Select and confirm the option shown and then select the required pattern melody 2 between 1 and 8 (e.g. 4). You will immediately hear the corresponding Ringer melody. Confirm the selected Ringer melody.


1. The phone displays the current setting.

2. The phone displays the current setting


Settings

User

Audio

Settings?

Ringer tone sequence = 2


Pattern sequence

z


Prerequisite: You have choosen the "pattern" ringtone, see

 Page 146.



Confirm.

if nec.



f l


Select and confirm the option shown and then select the required Ringer tone sequence between 1 and 6 (e.g. 2). You immediately hear the set Ringer melody with the chosen Ringer tone sequence. Confirm the selected setting.



Settings

User

Audio

Settings?

Room character


To ensure that the other party can hear you properly in speakerphone mode

(only with OpenStage 20/20 G) you can adjust the phone to the room acoustics by choosing one of the following room characters: "Normal", "Echoing",

"Muffled" .

z




Confirm.

if nec.




Room character = Normal


Settings f l

Select the room type (for example "Normal") and confirm.


Country setting for speakerphone mode

Configure the regional setting you prefer for speakerphone mode here (only with

OpenStage 20/20 G) (see  Page 31).

z




User

Audio

Confirm.

if nec.



Settings?

Open listening = Standard mode f

Option = Save & Exit l


Select the required setting ("standard mode" or "US mode") and confirm.



Settings

User

Audio

Special ringtones

Internal call

Available Yes

Ringtone type

ABC.wav

Special ringtones

You can assign a special, individual ringtone to the following incoming calls and events in order to differentiate more easily between them:

• Internal

• External

• Recall (e.g. callback)

• Emergency

• Special 1

• Special 2

• Special 3

Prerequisite: Administrator has activated and assigned the special ringtones.

z




Confirm.




The setting is made in the same way for all four types.

The setting for "Internal call" is described below by way of example.


"Yes" indicates that the special ringtone has been activated.


Select the required ringtone file [ 1 ] or "pattern". You will hear the associated ringer melody. Confirm the current ringtone file.

1.

The phone displays the current setting

136

Pattern melody

4

Pattern sequence

2

Save & Exit

Settings

User

Configuration

Connected calls

Secure call alert

Yes

Save & Exit


Settings for the "Pattern" ringtone type

If you selected "pattern" as the ringtone type, you can make further settings for the pattern melody and pattern sequence:


Select the required pattern melody between 1 and 8 (e.g. 4). You will hear the associated Ringer melody. Confirm the selected Ringer melody.


Select the required Ringer tone sequence between 1 and 6 (e. g. 2).You immediately hear the set Ringer melody with the selected Ringer tone sequence. Confirm the selected setting.


Tone and indication with an unsecured voice connection

Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection" also appears.

Prerequisite: Secure connection setup is the preference set by your administrator.

z




Confirm.

if nec.

j Enter and confirm the User password.







Settings

User

Phone

Key click

Volume

Medium

Keys

Keypad only

All keys

Save & Exit

137

Key click

You can configure whether a key click should be audible when a key is pressed.

You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound.

z




Confirm.




Adjusting the volume for the Key click


For instance, select and confirm a medium volume level. You can also select one of the following three options:

• Low

• High

• Off (for no click)

Key selection


Select and confirm if the setting is only to apply for the character input keys.

or




Setting the language and country

Settings

User

Locality?

Language = Deutsch

English

Selecting a language

Use this menu option to select the language for operator prompting.

z




Confirm.

if nec.



f f

Select and confirm the option shown. The language set is displayed.

Select and confirm to set the required language, in our example, English.

Option = Save & Exit l Select the option shown and confirm twice.


You may choose from the following languages:

1. Bahasa Indonesia

2. Bahasa Malaysia

3. Brasileiro

4. Català

5.

Ceština

6. Cymraeg

7. Dansk

8. Deutsch

9. Eesti keel

10.English

11.English(US)

12.Español

13.Français

14.Hrvatski

15.Italiano

16.Latviešu Valoda

17.Lietuviø Kalba

18.Magyar

19.Nederlands

20.Norsk

21.Polski

22.Português

23.Românã

24.Slovenèina

25.Slovenski Jezik

26.Srpski Jezik

27.Suomi

28.Svenska

29.Türkçe

30.

31.

32.

33.

Русски

34.

35.

36.

139


Settings

Locality

Adapt your phone settings to suit the relevant country-specific conditions (e.g., transmission parameters).

z




User

Locality?

Country = Germany

United States

Confirm.

if nec.



f f

Select and confirm the option shown. The country set is displayed.

Select and confirm to set the country [ 1 ] , here US, for instance.

Option = Save & Exit l Select the option shown and confirm twice.

You may choose from the following countries:

1. ArgentinienAR

2. Australia

3. Austria

4. Belgium

5. Brazil

6. Canada

7. China

8. Chile

9. Croatia

10.Czech Republic

11.Denmark

12.Finland

13.France

14.Germany

15.Hungary

16.India

17.Ireland

18.Italy

19.Japan

CZ

DK

FI

FR

DE

HU

IN

IE

IT

JP

AT

AU

BE

BR

CA

CN

CL

HR

20.Luxembourg

21.Mexico

22.Netherlands

23.New Zealand

LU

MX

NL

NZ

24.Norway

25.Poland

NO

PL

26.Portugal

PT

27.Russian Federation RU

28.Singapore

29.Slovakia

30.South Africa

31.Spain

32.Sweden

33.Switzerland

34.Thailand

35.Turkey

36.United Kingdom

37.United States

38.Vietnam

GB

US

VN

SG

SK

ZA

ES

SE

CH

TH

TR

1. The phone displays the current setting.


Settings

User

Configuration

Connected calls

Lower IL alert

Yes

Save & exit

141

Alarm on changing the Impact Level

If a call switches from a higher to a lower Impact Level, this will be indicated by the pop-up text Lower IL change. z




Confirm.





Select and confirm the option shown in the context menu. The advisory function is activated.



Settings

Network information

This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the WBM interface.

It also provides real-time data about the network activity of the phone.



User

Network information

Confirm.

if nec.


Select and confirm the option shown. You can browse the following overview:

IP Address: Displays the IP address or name which was assigned to the phone in the network.

WBM URL: HTTP address of the WBM interface. This address is specified in the address line of the Internet browser and is used to call the WBM interface of the phone in the browser.

DNS domain: The DNS domain that can be assigned to the telephone in addition to the IP address (e.g. http://my-openStage.phone/).

LAN/PC-RX: The network or PC interface data packets received are illustrated dynamically as columns.

LAN/PC-TX: The network or PC interface data packets sent are illustrated dynamically as columns.

LAN/PC autonegotiated: [Yes|No]: Displays whether the network or PC interface data transfer rate is set to automatic (Yes) or manual (?No).

LAN/PC information: [10|100|1000] Mbit/s: Data transfer rate of the network or PC interface. If an interface is not in use, Link down is displayed.


Settings

Resetting user data

The following user-specific settings changed via the phone menu or the WBM interface can be reset to factory settings.

• Display contrast

• Language setting

• Audio settings

– Volumes

– Settings

• Call lists

– All entries are deleted

Attention: All data is reset without a warning tone.

Initiating the reset

v Press the key shown until the "Menu" tab is active.


User

Reset

Reset all user data

Confirm.



Select and confirm the option shown. The user data is reset to factory settings.

144 Call recording

Call recording

A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.

Recording modes

The administrator can configure the following operating modes for call recording:

• Manual

• AutoStart

• All Calls

• Disabled

The following settings are possible to audibly signal the recording:

• Repeated

• Single Shot

• Off

Check with your administrator as to which settings were made for your phone.

Mode: ALL CALLS

The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded.

Mode: MANUAL

You decide when the recorder is started and stopped or paused. If the recorder is switched on, all further calls will be recorded. If you pause the recorder then nothing will be recorded. If there are no calls, then the recorder likewise pauses.

Mode: AUTOSTART

The telephone starts the recorder automatically. You can stop or pause the recorder yourself however and restart it. If a call has already been recorded, new incoming and outgoing calls will also be recorded. If you pause the recorder during a call, special calls such as consultation calls, call pickups and second calls will not be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call.

Call recording 145

Explanations of recording

Recordable calls

A recordable call is any call that has a call connection status on the telephone.

This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application.

• Outgoing

• Incoming

• Consultation

• Pickup

• Reconnect

• Second call

• Connected call

• Conference 1

• Automatic call acceptance

• Secured or unsecured line

Non-recordable calls

• Outgoing calls that have not yet reached full connection status, such as a ringing call.

• Calls on hold

1.

Server-based conference only

146 Call recording

Enhanced functions:

1. A conference

1

can be set up or cleared down during recording.

2. A consultation can be performed during recording.

3. Call transfer is also available during recording.

4. A second call can be accepted during recording.

The following features are not supported:

1. Playing back recordings over the telephone.

2. Deleting recordings over the telephone.

3. Functions for editing recordings over the telephone.

Recording tips

You will receive the following advisories while a call is being recorded:

• The recording symbol

|

on the display (permanent)

• Beep (repeated at intervals for you and your call partner)

• Beep (single at the start of recording for you and your call partner)

The audible advisory can also be switched off. Please check with the relevant administrator.

Recording calls

Automatic call recording

This is the simplest mode. If you have accepted a call or called a subscriber and

the subscriber answers, the call is recorded automatically. Refer to  Page 159

to check which calls this can be.

As soon as the recording starts, you will see the recording symbol

|

and hear a beep (see also

 Page 161).

You cannot pause the recording manually in this mode.

1.

Server-based conference only

Call recording 147

Recording on?

Recording off?

Manual call recording

Activating or deactivating call recording when the telephone is in idle mode.

Prerequisite: Manual mode is selected.

Select the option shown in the telephone's context menu to enable the option.

f f or disable the option.

Call recording with AutoStart

Standby mode is activated in principle in idle mode. You cannot switch off the recorder. As soon as a call is set up, call recording starts automatically.

^ Lift the handset.

or n Press the key shown.

[ The station answers. You hear a beep and the recording symbol

|

is shown on the display. The call is now being recorded (see also

 Page 161)

You can pause the recording at any time and continue it again.

] or n If you end the call, the AutoStart process is set up again for the next call.

148

Recording on?

Recording off?

Call recording

Controlling call recording

Starting call recording manually during a call

Prerequisite: Manual mode or AutoStart is selected. You are conducting a call.

Recording has not started.

[ You are conducting a call (see also

 Page 159).

f


You hear a beep and the recording symbol

|

is shown on the display. The call

is now being recorded (see also  Page 161).

Pausing call recording manually during a call

Prerequisite: Manual mode or AutoStart is selected. You are conducting a call.

Recording has started.

[ You are conducting a call (see also

 Page 159).

f Select and confirm the option shown. The recording symbol

|

on the display disappears.

You can start the recording again at any time, for example to continue recording the current call.

Ending call recording automatically

Prerequisite: You are conducting a call. Recording has started.

] or n The recording is terminated automatically as soon as the call is ended. The recording symbol

|


Call recording

Accept

149

Consultation during call recording


You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. j The recording is paused while you initiate the consultation. The recording symbol

|


[ If the consultation partner answers, the consultation call is recorded. You hear a beep and the recording symbol

|

is shown on the display again.

You can now terminate the consultation call or for example switch back to the first call party (alternate) while the consultation call is placed on hold.

Second call during call recording


[ You are conducting a call. You hear a beep and the recording symbol shown on the display. The call is now being recorded.

|

is

A second call party camps on

 Page 74.

In the pop-up menu:


You are connected with the second party. You hear a beep and the recording symbol

|

is shown in the line for the second call – this call is now being recorded. The first party is placed on hold.

150

Alternate

Call recording

Call recording while alternating

Prerequisite: You have an active or held consultation or second call. Recording has started.

[ You are connected with the second party. You hear a beep and the recording symbol

|

is shown in the line for the second call.


[ You are switched to the main call. You hear a beep and the recording symbol is shown in the line for the main call – this call is now being recorded.

|

You can pause and restart the recording at any time in manual and auto start modes.

Your call is paused and reconnected during the recording.

Prerequisite: You are conducting a call that is being recorded.

Z Your call partner has placed the call on hold. You hear the music on hold. The recording is paused and the recording symbol

|

has disappeared from the display.

[ Your call partner resumes the call. You hear a beep and the recording symbol

|

is shown on the display.

Call recording

Conference

Conference

151

Setting up a conference during recording

Prerequisite: You are conducting a consultation call  Page 42 or you have ac-

cepted a second call  Page 74 and the "System conference" feature was con-

figured by the administrator. Recording has started. The main call is placed on hold.

Select and confirm the option shown in the connection's context menu. You are connected to both parties at once. The conference is displayed with the current participants.


|

is shown in the "Conference" line.

Adding conference participants during the recording

Prerequisite: You have set up a conference. The "System conference" feature was configured by the administrator. The conference call is now being recorded.

[ You have performed a consultation or accepted a second call (

 Page 42 or

 Page 74). The conference call is placed on hold.


|

is shown in the line for the consultation or second call. The call is now being recorded.

Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference.


|

is shown again in the "Conference" line.

Your call is included in a conference during the recording.

Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up.

Z You hear the music on hold while your call partner is setting up the conference.

The recording is paused and the recording symbol

|

has disappeared from the display.

[ Your call partner answers again and you are connected to the conference. You hear a beep and the recording symbol

| conference call is now being recorded.

is shown in the "Conference" line. The

152 Call recording

Settings


This information overview in the user area of the service menu provides you with information on the current configuration of the telephone:



User

Diagnostic information

Confirm.



You see a numbered list of telephone parameters with the current settings.

You can see a more structured view of the list via the WBM interface

 Page 169:

Example:

19

20

21

22

15

16

17

18

23

24

11

12

13

14

07

08

09

10

03

04

05

06

2011-05-25 08:14:34

00 terminal.number:

01

02 sip.server: sip.port: sip.registrar: sip.registrar.port: sip.gateway: sip.transport: sip.gateway.port: server.features: dns.results: multiline: registered.lines: backup.active: backup.proxy: software.version: display.message: last.restart: memory.free: ip.adress: subnet.mask: default.route: primary.dns: secondary.dns: route.1.ip: route.1.gateway:

Diagnostic.Information

5060

No

5060

No

5060

Yes

3336

192.168.1.240

5060

192.168.1.240

5060

192.168.1.240

UDP

V3 R0.24.0 SIP 110514

None

25-5-2011 8:12:15

24,574K free

192.168.1.41

255.255.255.0

192.168.1.2

192.168.1.105

192.168.1.2

None

Call recording

36

37

38

39

32

33

34

35

40

41

42

43

44

28

29

30

31

25

26

27 route.1.mask: route.2.ip: route.2.gateway: route.2.mask: mac-address: discovery.mode: dhcp.reuse: lan.port.type: pc.port.status: pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling:

Diagnostic.Information

None

None

None

None

0001e32faf10

Manual

No

0

None

0

No qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signalling: lldp.med.operation:

Yes

5

None

0

Yes

13

7

Yes

153

Web interface (WBM)

Web interface (WBM)

169

General

You can configure a number of settings for your phone via the WBM interface. Communication is via a secure HTTPS connection. Access to the WBM interface must be activated by administrator.

Calling up the WBM interface

For more information on the IP address, the WBM interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"

 Page 157.

To call up the interface, open a Web browser and enter the following: https://[IP address of the phone]

[IP address of the phone] is the IP address of your phone.

or https://[Name of the phone]

[Name of the phone] which was assigned by administrator.

You might receive a certificate notification from the browser. Follow the instructions to download the certificate.

You will be prompted to configure a user password the first time you call up the WBM interface

 Page 107. You must log on with this password in future every time you want to open

the User Pages.

Administrator Pages

This area lets you configure settings for administering your phone and the network environment.

Access to the Administrator Pages is protected by the admin password. For more information, contact your administrator or refer to the administration manual.

170 Web interface (WBM)

User pages

The WBM interface homepage opens once you have entered and confirmed the phone’s IP address.

1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.

2. Click a menu entry to open the corresponding form.

3. Make the desired changes.

4. Click the corresponding button to save or discard your changes.

Button functions

• "Login": Log on to the phone after you have entered the user password

• "Submit": Apply changes

• "Reset": Reset original values

• "Refresh": Update the values.

• "Logout": Log off the phone

Web interface (WBM) 171

User menu

All settings can be made via the user menu of the WBM interface as well as via the phone’s user menu.

User Pages

User login

V

 Page 107

Date and Time

– Local time

V

 Page 140

– Local date (day, month, year)

V

 Page 140

– Allow daylight saving

V

 Page 140

– Difference (minutes)

V

 Page 141

– Auto time change

V

 Page 141

Audio

– Standard Ringer

– Ringer melody (

– Ring file (

V

 Page 146)

– Ringer tone sequence (

V

 Page 147)

V

 Page 146)

– Room Character (

V

 Page 148)

– Open listening(

V

 Page 148

– Special ringers

V

 Page 149

– IInternal

– External

– Recall (e.g. callback)

– Emergency

– Special 1

– Special 2

– Special 3

Configuration

– Outgoing calls

– Autodial delay (seconds)

V

 Page 85

– Callback option

V

 Page 46

– Allow busy when dialling

V

 Page 87

– Allow transfer on ring

V

 Page 81

– Allow immediate dialling

V

 Page 39

– Incoming calls

– Deflecting

– Allow deflection (

V

 Page 65

– Default deflect destination

V

 Page 65

– Forwarding (advanced call forwarding, see

 Page 56)

– Forwarding

– Settings

– Forwarding Favorites Destination 1 to Destination 5

V

 Page 51

– Forward all calls allowed

V

 Page 54

– to

V

 Page 53

– Direct destination

V

 Page 50

– Forward on busy allowed

V

 Page 54

– to

V

 Page 53


V

 Page 50

– Forward on no reply allowed

V

 Page 54

– to

V

 Page 53


V

 Page 50

– No reply delay (seconds) [1]

V

 Page 55

172

– Alerts

– Visual alerts

V

 Page 68

– Audible alerts

V

 Page 68

– Forwarding party

V

 Page 68

– Handling

– Allow call waiting

V

 Page 77

– Allow DND

V

 Page 106

– Allow busy when dialling

V

 Page 87

– CTI calls

– Allow auto-answer

V

 Page 82

– Allow beep on auto-answer

V

 Page 82

– Allow beep on auto-reconnect

V

 Page 82

– Connected calls

– Allow call transfer

V

 Page 80

– Allow call joining

V

 Page 44

– Allow exit conference

V

 Page 91

– Allow hold reminder

V

 Page 70

– Hold reminder delay (minutes)

V

 Page 71

– Hold and hang-up

V

 Page 72

– Allow music on hold

V

 Page 73

– Allow conferences

V

 Page 90

– Allow secure call signalling

V

 Page 151

– Toggling associate  Page 78

– Lower IL alert (for GB only)

– Lower IL alert

V

 Page 156

– Call logging

– General

– Enable call log

– Missed calls

1 V

V

 Page 102

 Page 102

– Answered elsewhere

– Delete entry

Phone

– Display settings

– Contrast

V

 Page 139

– Key click

– Volumes

– Off

– Low

– Medium

– High

– Keys

– Keypad only

– All keys

Locality

– Country

V

 Page 155

– Language

V

 Page 153

– Date format

V

 Page 144

– Time format

V

 Page 143

1. Only if "Server features" was deactivated by your administrator

1. Operation of the missed calls logging function for

"Answered elsewhere" is dependent on support by the SIP server

Web interface (WBM)

Web interface (WBM)

Security

– Password

– Old password

– User password

V

– Confirm password

 Page 107

V

 Page 107

Phonebook

– Contact list

V

 Page 94

– New contact

V

 Page 94

– Last name

– First name

– Number

– Delete all contacts

V

 Page 95

– Confirm delete


V

 Page 168

173

174 Fixing problems

Fixing problems

Caring for your telephone

• Never allow the telephone to come into contact with colouring, oily or aggressive agents.

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use cleaning fluids containing alcohol or plastic-damaging detergents to clean the telephone. The use of scouring agents is also forbidden.

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

The phone does not ring on call:

Check whether the ringtone is deactivated (see icon in the status bar on the display  Page 106).

If it is deactivated, activate the ringtone

You cannot dial a number:

Check whether your telephone is locked ("Phone locked. To unlock enter the PIN" appears on the screen). If the phone is locked, unlock it.

To correct any other problems:

First contact the relevant administrator. If the administrator is unable to correct the problem, contact Customer Service.

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for example.

Local user menu

Local user menu

175

Opening the user menu on the phone

To open the user menu, press the N key.

On the Settings tab, select the User menu option. You are prompted to enter the User password

 Page 107. Confirm this with OK. The options of the user menu are available.

User menu display

The majority of settings that can be made via the user menu on the phone, can also be made via the WBM interface

 Page 169.

Changes are usually confirmed using the Save & Exit option or discarded using the Exit (no save) option.

The options grayed out are not available on the OpenStage 15 or have no function.

!

User

Date and time?

– Time = hh:mm

– Date = DD.MM.YYYY

– Daylight saving = Yes

– No?

– Return?

– Difference (mins) = mm

– Auto DST = Yes/No

– Save & Exit

– Exit (no save)

!

Audio?

– Volumes?

– Loudspeaker =

– Ringer =

– Handset =

– Headset =

– Handsfree =

– Rollover =

– Save & Exit

– Exit (no save)

– Settings?

– Ringtone = Ring file

–Pattern?

–Ringer1.wav?

–Ringer2.wav?

–Ringer3.wav?

–Ringer4.wav?

–Ringer5.wav?

–Ringer6.wav?

–Return?

– Ringer melody = 2

–1?

–2?

 Page 140

 Page 140

 Page 140

 Page 141

 Page 141

 Page 145

 Page 145

 Page 145

 Page 145

 Page 146

 Page 146

176

–3?

–4?

–5?

–6?

–7?

–8?

–Return?

– Ringer tone sequence= 1

–1?

–2?

–3?

–4?

–5?

–6?

–Return?

– Room character = Normal

–Normal?

–Echoing?

–Muffled?

–Return?

– Open listening = Standard mode

–Standard mode?

–US mode?

–Return?

– Save & Exit

– Exit (no save)

– Return?

– Special ringtones?

– Internal

–Available = Yes/No

–Ringtone = Ring file

–Ringer melody = 2

–Ringer tone sequence= 1

–Save & Exit

–Exit (no save)

– External





–Save & Exit

–Exit (no save)

– Recall





–Save & Exit

–Exit (no save)

– Emergency call





–Save & Exit

–Exit (no save)

– Special 1

 Page 147

 Page 148

 Page 148

 Page 149

Local user menu

Local user menu





–Save & Exit

–Exit (no save)

– Special 2





–Save & Exit

–Exit (no save)

– Special 3





–Save & Exit

–Exit (no save)

– Back

!

User Configuration?

– Outgoing calls?

– Autodial delay = 6

–1?

–2?

–3?

–4?

–5?

–6?

–7?

–8?

–9?

–Return?

– Callback = No

–Yes?

–Return?

– Busy when dialling = Yes

–No?

–Return?

– Transfer on ring = Yes

–No?

–Return?

– Immediate dialing = Yes

–No?

–Return?

– Save & Exit

– Exit (no save)

– Incoming calls?

– Deflecting?

–Allow deflection = Yes

– No?

– Return?

–Default destination =

–Save & Exit

–Exit (no save)

 Page 86

 Page 46

 Page 87

 Page 81

 Page 39

 Page 65

 Page 65

177

178

– Forwarding? (advanced call forwarding, see

 Page 56)

–Settings?

–  All calls: 12345

 Page 54

– Turn on?

– Enter destination

– List of saved numbers, if applicable

– Edit favorites

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

– Save & Exit

– Exit (no save)

– Copy

– Paste (if copying is active)

 Page 51

 Page 51

 Page 52

 Page 52

– Return

–  Busy: 12345

– Turn on?



– Edit favorites

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

– Save & Exit

 Page 54

 Page 51

 Page 51

– Exit (no save)

– Copy


– Return

–  No reply: 12345

– Turn on?



– Edit favorites

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

– Save & Exit

– Exit (no save)

– Copy


– Return

– Set delay = 16 [1]

–Alerts

– Visual alerts = No

– On?

– Return?

– Audible alerts = No

– On?

– Return?

– Forwarding party = Display last

 Page 52

 Page 52

 Page 54

 Page 51

 Page 51

 Page 52

 Page 52

 Page 55

 Page 68

 Page 68

 Page 68

1. Only if "Server features" was deactivated by your administrator

Local user menu

Local user menu

– Display first?

– Display last?

– Return?

– Save & Exit

– Exit (no save)

– Handling?

–Allow call waiting = Yes

– No?

– Return?

–Allow DND = Yes

– No?

– Return?

–Busy when dialling = Yes

– No?

– Return?

–Save & Exit

–Exit (no save)

– CTI-Anrufe?

–AutoAnswer = Yes

– No?

– Return?

–AutoAnswer beep = Yes

– No?

– Return?

–AutoReconnect beep = Yes

– No?

– Return?

–Save & Exit

–Exit (no save)

– Return?

– Connected calls?

– Allow call transfer = Yes

–7?

–8?

–9?

–10?

–11?

–12?

–13?

–14?

–15?

–No?

–Return?

– Allow call joining = Yes

–No?

–Return?

– Allow exit conf = Yes

–No?

–Return?

– Allow hold rem. = Yes

–No?

–Return?

– Hold rem. delay = 8

–3?

–4?

–5?

–6?

 Page 80

 Page 44

 Page 91

 Page 70

 Page 71

 Page 77

 Page 106

 Page 87

 Page 82

 Page 82

 Page 82

179

180

–Return?

– Hold and hang-up = Yes

–Yes

–No

– Music on hold = Yes

–No?

–Return?

– Allow conferences =Yes

–No?

–Return?

– Secure call alert = Yes

–No?

–Return?

– Toggle associate =Yes

–No?

–Return?

– Lower IL alert

–Yes

–No

– Save & Exit

– Exit (no save)

– Return?

– !

Call logging

– General

–Enable call log =Yes

– No

– Return

–Save & Exit

–Exit (no save)

– Missed calls

–Answered elsewhere = Exclude

– Include

– Return?

–Delete entry = Delete when called

– Delete manually

– Return?

–Save & Exit

–Exit (no save)

– Return?

!

Phone?

– Display settings?

– Contrast =

– Save & Exit

– Exit (no save)

– Key click

– Options

–Exit (no save)

– Volume

–Off

–Low

–Medium

–High

– Keys

–Keypad only

–All Keys

– Return?

Save & Exit

 Page 102

 Page 102

 Page 139

 Page 152

 Page 152

 Page 72

 Page 73

 Page 90

 Page 151

 Page 78

 Page 156

Local user menu

Local user menu

Locality?

– Country = DE

– DE?

– Further countries, see

– Return?

– Language = Deutsch

– Deutsch?

– Further languages, see

– Return?

– Date format = dd/mm/yyyy

– dd/mm/yyyy?

– yyyy/mm/dd?

– mm/dd/yyyy?

– Return?

– Time format = 24 hour

– 24 hour?

– 12 Hour (AM/PM)?

– Return?

– Save & Exit

– Exit (no save)

Security?

– Change user password?

– Current Password =

– New user password =

– Confirm New user password =

– Save & Exit

–Exit (no save)

– Phone lock?

– Save & Exit

–Exit (no save)

– Phone lock =

–Yes

No

Network information?

– Phone address =

– Web address =

– IP address =

– LAN RX =

– LAN TX =

– PC RX =

– PC TX =

– LAN autonegotiated = Yes

– LAN information = 10 Mbps full duplex

– PC autonegotiated = Yes

– PC information = Link down

– Exit (no save)

Diagnostric information

 Page 168

Reset?

– Reset all user data?

– Cancel?

Back?











Page 155

Page 155

Page 153

Page 154

Page 144

 Page 143

 Page 107

 Page 110

 Page 157

 Page 158

181

Index 183

Index

A

Administration

.......................................................... 27

Allowing call joining

.................................................. 44

Alternate

................................................................... 43


...................... 130

Answered elsewhere

.............................................. 102

Application

................................................................ 82

Audio room character

.................................................... 147

Autodial delay

........................................................... 85

AutoReconnect

......................................................... 82

C

Call accepting

............................................................... 29

deflect

.................................................................... 65

ending

................................................................... 33

holding

................................................................... 69

incoming

................................................................ 29

rejecting

................................................................. 66

transfer

.................................................................. 79

Call forwarding

Activate/deactivate

................................................ 54

Activating/deactivating

.......................................... 62


......... 52

Copying/pasting destination phone numbers

........ 60

Destination phone number

...............................50

, 57

Favourites

........................................................51

, 60

Last destination

..................................................... 57

last destination

...................................................... 49

Save destination phone number

........................... 51

Saving a destination phone number

...................... 58

Variable

............................................................50

, 57

Call forwarding chain

................................................ 64

Call forwarding favourites

......................................... 51

Call list

...................................................................... 47

Call lists

.............................................................94

,

101

Call log

................................................................22

, 47

Call recording alternating

........................................................... 164

automatic

............................................................ 160

AutoStart

............................................................. 160

call types

............................................................. 158

conference

.......................................................... 165

consultation

......................................................... 163

controlling

............................................................ 162

manual

................................................................ 160

modes

................................................................. 158

second call

.......................................................... 163

symbols

............................................................... 160

tips

...................................................................... 160

Call settings

CTI calls

.............................................................. 147

Call type

All calls

.................................................................. 56

Assigning destination phone number

.................... 62

External

................................................................. 56

Internal

.................................................................. 56

Call types

................................................................. 56

Call waiting

............................................................... 74

Call waiting (second call)

......................................... 74

Callback

................................................................... 45

Calls

......................................................................... 82

Forwarding

............................................................ 48

CE marking

................................................................ 3

Conference

.............................................................. 88

conference starting conference

............................................... 42

Connecting parties

................................................... 44

Connection options

.................................................. 13

Consultation

............................................................. 42

Consultation call from second call

............................ 74

Context

..................................................................... 39

Contrast

................................................................. 138


............ 52

Copying/pasting destination phone numbers

........... 60

Corporate directory

.................................................. 97

CTI

........................................................................... 82

184 Index

I

D

Date and time

......................................................... 139

Date format

............................................................ 143

Daylight saving

....................................................... 139

Deactivating the ringer temporarily

......................... 105

Deleting entries ...................................................... 103

Destination phone number

..................................50

, 57

Dial plan

............................................................85

,

110

Dialling from the phonebook

.................................... 84

Display contrast

...................................................... 138

Do not disturb

......................................................... 106

L

Language settings

.................................................. 152

LDAP

........................................................................ 97

Locality

............................................................147

,

154

Location of the telephone

........................................... 4

Logging on and off as a mobility user

.........................................113

,

114

E

Emergency call

....................................................... 110

Emergency number

................................................ 110

M

Mailbox key

.............................................................. 12

Menu key

................................................................. 12

Microphone

.............................................................. 33

Missed calls

.............................................................. 47

Mobility

................................................................... 112

forced logoff

........................................................ 115

logon, logoff

.................................................113

,

114

User-defined settings

.......................................... 112

Music on hold

........................................................... 73

F

Favourites for call forwarding

................................... 60

Forced logoff

.......................................................... 115

Forwarding

............................................................... 48

Function keys

........................................................... 15

N

Navigator

.................................................................. 16

Normal dialing

.......................................................... 39

G

General information

.................................................. 10

Graphic display icons indicating call status

..................................... 21

Group call

................................................................. 34

H

Hold reminder tone

................................................... 70

Holding

..................................................................... 69

Hot line

..................................................................... 40

Idle mode

................................................................. 19

Immediate dialing

................................................39

, 85


..............................................3

,

4

O

Open listening

.......................................................... 32

OpenScape Voice

.................................................. 116

"last caller redial" function

..................................... 41

accepting anonymous calls

................................. 119

call tracing

........................................................... 120

creating a list for selective calls

.......................... 118

functions

.............................................................. 116

hunt group

........................................................... 121

making anonymous calls

..................................... 116

parallel call

.......................................................... 123

reachability

.......................................................... 123

rejecting anonymous calls

................................... 119

serial call

............................................................. 123

silent monitoring

.................................................. 126

Operating instructions

................................................ 3

Out-of-hours calls

................................................... 132

K

Key click

................................................................. 151

Keypad

..................................................................... 17

Index 185

P

Padlock icon

............................................................. 28

Parallel call

............................................................. 123

Party connection

...................................................... 44

Phone locking

................................................................. 110

Phone settings

....................................................... 138

Phonebook

LDAP

..................................................................... 97

Local phonebook

New contact

....................................................... 94


.................................. 132

Picking up the held call

............................................ 30

Privacy

................................................................... 105

Program/Service menu

............................................ 24

T

Telephone maintenance

........................................ 174

Time display format

................................................ 142

Troubleshooting

..................................................... 174

U

Unlocking the phone

.............................................. 110

User interface

OpenStage 20

....................................................... 12

User password

....................................................... 107

User support

............................................................ 11

Using Ethernet switches

........................................... 14

Using network ports more efficiently

........................ 14

Q

Quick search

............................................................ 99

V

Variable call forwarding

.......................................50

,

57

R

Reachability

............................................................ 123

Redial

....................................................................... 41

Ringer melody

........................................................ 145

Ringer off ................................................................ 105

Ringtone sequence

................................................ 146

W

Warm line

................................................................. 40

Web interface

..................................................169

,

175

S

Save destination phone number

.............................. 51

Saving a destination phone number

......................... 58


.......................................96

, 97

Security

...........................................................105

,

107

Serial call

................................................................ 123

Setting the time

...................................................... 139

Settings

.................................................................. 138

Silent monitoring

.................................................... 126

Speakerphone distance

............................................. 4

Speakerphone mode

...........................................29

, 31

Unify User Manual OpenStage 20 SIP User manual

OpenStage 20 E SIP, OpenStage 20/20 G SIP

OpenScape Voice

User Guide

Important information

Important information

3

Trademarks

4 Important information

Location of the telephone

Product support on the internet

Contents

Contents

5

6 Contents

Contents 7

8 Contents

Contents 9

10 General information

General information

About this manual

Symbols used in the manual

Settings

General information 11

Service

Intended use

Telephone type

Speakerphone quality and display legibility

12 Getting to know your OpenStage phone

Getting to know your OpenStage phone

The user interface of your OpenStage 20 E/20/

20 G SIP

1

2

4

3

5

7

6

Getting to know your OpenStage phone

Ports on the underside of the phone

Properties of your OpenStage 20 E/20/20 G SIP

13

14 Getting to know your OpenStage phone

Using network ports more efficiently

OpenStage Manager

Features

Getting to know your OpenStage phone

Keys

Function keys

Audio keys

15

16 Getting to know your OpenStage phone

3-way navigator

Keypad

Character overview (depends on the current language setting)

Getting to know your OpenStage phone 17

Multi-function keys

Text editor

18 Getting to know your OpenStage phone

Display

Idle mode

Idle menu

Getting to know your OpenStage phone 19

Icons in the idle display

Displays on the status line for adjusting the volume

20 Getting to know your OpenStage phone

Functions during a call

Icons during a call

Getting to know your OpenStage phone 21

Records

Messages

Calls

Call lists

22 Getting to know your OpenStage phone

Additional notes on call lists

Telephone menu

Getting to know your OpenStage phone 23

User settings

Interrupting editing in the menu