Citrix Netviewer Admin User Manual

Version 6.3
June 20 11
Table of Contents
About this user manual ............................................................... 1
Setting up Netviewer Admin........................................................3
System requirements..................................................................3
Installing the Host program .........................................................3
Automated software distribution ........................................................ 5
Netviewer Admin Host operating states..........................................7
Configuring the Netviewer Admin Host ......................................... 8
Uninstalling the Host program.................................................... 14
Establishing a session with Netviewer ..........................................15
Screen view of the Host computer..................................................... 18
Computer Management .............................................................19
Editing rights .................................................................................20
Access rights management .............................................................. 21
Operating state and connection options..............................................23
Terminal server support ............................................................ 25
Extended Computer Management for terminal servers..........................25
Managing RDP sessions ..................................................................26
Managing running RDP sessions.......................................................27
Functions for the Master ........................................................... 29
Control Panel ......................................................................... 29
Session tray ........................................................................... 32
Recording function .................................................................. 33
Netviewer NetPlayer ..................................................................... 34
The System diagnostics tray....................................................... 36
The Netviewer window............................................................. 37
Symbols in the Netviewer window.....................................................37
Actions menu ................................................................................38
Netviewer menu ............................................................................39
Quality corner ................................................................................ 41
File-transfer Explorer ...............................................................42
Transferring files to the Host ........................................................... 43
Transferring files from Host to Master .............................................. 43
Switching Windows users ............................................................... 44
Transfer files by dragging and dropping ........................................45
Shortcuts...............................................................................46
Multi-monitor support .....................................................................47
Functions for the Host ..............................................................48
Session tray ...........................................................................48
Application selection................................................................49
My monitor tray ...................................................................... 50
Functions for the Host and Master................................................51
Speech transmission through Voice over IP .....................................51
Video transmission .................................................................. 52
The Multimedia settings dialog........................................................ 54
Chat ..................................................................................... 55
Exit the Netviewer session ........................................................ 56
Functions for the Netviewer Portal Administrator ........................... 57
Registering in the MyNetviewer Customer Portal ........................... 57
Netviewer User Administration................................................... 57
User Administration ........................................................................58
Setting up Netviewer User Administration ..........................................59
Netviewer licenses ......................................................................... 61
Netviewer roles..............................................................................63
Profile administration...............................................................68
Profile administration interface .........................................................68
Administering profiles ......................................................................71
Logging................................................................................. 73
TXT log file ...................................................................................73
Netviewer usage statistics ...............................................................73
Glossary ............................................................................... 74
Contact ................................................................................ 77
About this user manual
The user manual for Netviewer Admin is intended for use by
Administrators/support personnel who use the Master program to start a
Netviewer session and connect to the Host program on a PC/server. Procedural
descriptions of a session and Netviewer functions are primarily from the Master's
perspective.
Some functions of Netviewer are the same for the Host and Master. Some
functions can be accessed by a Master with Netviewer Administrator rights only.
The user manual will always inform you whether a function is available for the
Host or only for the Master or Administrator.
Descriptive conventions in the user manual
Step-by-step instructions are always numbered.
Example:
1.
2.
Start the set-up program and follow the instructions in the installation
wizard.
If you agree with the terms of the license agreements, select I agree
with the license agreements and click Next.
Operational elements found in the user interface (such as buttons, dialog titles, or
options) are italicized in the text when these refer to specific instructions or
references.
Example:
•
Right-click the Host icon in the system tray and select Settings.
•
Go through the start menu to open Windows Control Panel and doubleclick Netviewer Admin Settings.
Keys on your keyboard are surrounded with brackets in the text.
Example:
•
To extend the Netviewer Control Panel locally, use the key combination
[Windows key] + [N].
Instructions for operating Netviewer (such as warnings, special tasks) are followed by an
exclamation point.
Useful tips for operating Netviewer are labeled with a light bulb symbol.
Netviewer Admin
Setting up Netviewer
Navigating through the user manual
When reading the user manual on your screen with Acrobat Reader, a variety of
navigation functions are available.
Click the respective bookmark to move directly to a particular chapter. Click the
Bookmarks tab on the left side of your screen. From there you can jump directly to
the desired chapter.
Press the [Ctrl] + [F] key combination to search for specific words in the Acrobat
file. For example, if you would like more information on the Profile administration,
enter the words "profile administration" in the search field. This will allow you to
view every location where the words "profile administration" appear.
Netviewer Admin
2
Setting up Netviewer Admin
System requirements
The following system requirements apply for the Host and Master programs:
•
PC with Windows 2000, XP, Vista, Windows 7; Server 2000, 2003,
2008–R2 (support for 32-bit and 64-bit versions of Windows)
•
Internet access (can be through proxy) with any browser
•
Processor with at least 1 GHz.
•
at least 1 GB RAM
•
Graphics card with at least 128 MB
Installing the Host program
In the MyNetviewer Customer Portal, you have access to the following programs:
•
Netviewer Admin Master program (Netviewer_Admin.exe): Use this
program to connect to one of your Netviewer Admin Hosts.
•
Netviewer Admin Host Setup program (Netviewer_Admin.exe): This
setup program installs the Netviewer Admin Host program as a
Windows system service. This means that the Netviewer Admin Host
program is started when Windows boots and Host access is possible at
any time.
Running Netviewer Admin under the Windows Server 2003 operating system requires
Service Pack 1.
You need local administrator rights to set up a Netviewer Admin Host on the target PC.
These are not required for subsequent operations.
For installation as a Windows system service the setup program for the Host is
required (Netviewer_Admin_Setup.exe).
1.
Start the set-up program and follow the instructions in the installation
wizard.
2.
If you agree with the terms of the license agreements, select I agree
with the license conditions and click Next.
3.
Select the target directory in which the Netviewer Admin Host is to be
installed (default: C:\Program Files\Netviewer Admin).
4.
Enter your license key. You can find the key in your Netviewer Admin
contract details in the MyNetviewer Customer Portal.
5.
Click Next.
6.
Optionally, you can define an individual Host password. The Host
password can be anything you choose, but must be at least three
characters long. It ensures that only authorized Masters who have
access to this secret Host password will be able to access the Host
computer.
Netviewer Admin
Setting up Netviewer
The Host password is saved on the Host computer only and never leaves that computer.
7.
Click Next.
8.
Optionally, you can define a proxy server if you use a proxy server to
access the Internet. Enter your proxy settings. Enter the port (usually
3128 or 8080) and the proxy server’s address (DNS name or IP address).
If necessary, contact your system administrator to get this information.
If you do not use a proxy server or are not sure, select Use automatic
proxy settings.
9.
Click Next.
10. Click Install to begin the installation; wait until installation is complete
before continuing. Netviewer Admin Host will now be installed and
started as a System Service on the Host computer. The Netviewer
Admin Host icon will appear in the system tray.
11.
Click Finish to exit the installation wizard.
If you made the correct entries in the installation wizard, you can now use the
Master program and the corresponding optional Host password to access the Host
computer.
If the license key you entered in the installation wizard was not correct, at the end of the
installation, the Admin Host Settings dialog opens to the License key tab. You can re-enter
the license key here.
Netviewer Admin
4
Setting up Netviewer
Automated software distribution
Netviewer Admin hosts may be installed via centrally controlled software
distribution. The setup program can be started with custom parameters.
IMPORTANT:
To install a Netviewer Admin host, you will need local administrator rights on the target
computer.
Examples and available parameters are listed below.
General installation call:
Netviewer_Admin_Setup.exe [Setup parameter] /v"[Netviewer parameter]"
Examples
Example 1: Unsupervised installation
Netviewer_Admin_Setup.exe /S /v"PNVLICENSEKEY=xxx /qn"
Example 2: Unsupervised installation with host password and proxy
Netviewer_Admin_Setup.exe /S /v"PNVLICENSEKEY=xxx PNVUSEHOSTPASSWORD=1
PNVHOSTPASSWORD=xxx PNVUSEPROXY=1 NVPROXYHOST=gowron PNVPROXYPORT=3128
/qn"
Example 3: Supervised installation in a defined installation path with prompt
to enter host password
Netviewer_Admin_Setup.exe /v"PNVLICENSEKEY=xxx PNVUSEHOSTPASSWORD=1
INSTALLDIR=c:\admin_6"
Applicable parameters
Setup parameter
Description
/S
Setup's language selection dialog will not be displayed during
installation.
/v
Netviewer-specific installation parameters follow this parameter.
Netviewer Admin
5
Setting up Netviewer
Netviewer installation parameter
Text displayed in the program interface
INSTALLDIR=
Define installation directory
(DEFAULT= %PROGRAMFILES%\Netviewer Admin\)
PNVLICENSEKEY=xxx
License key
PNVUSEHOSTPASSWORD=0
Do not use host password
(DEFAULT)
PNVUSEHOSTPASSWORD=1
Use host password
PNVHOSTPASSWORD=passwordexample
Host password
PNVUSEPROXY=0
Use automatic proxy settings
(DEFAULT)
PNVUSEPROXY=1
Use the following proxy server connection
data
PNVPROXYHOST=proxy.host.exampleaddress
Address
PNVPROXYPORT=exampleportnumber
Port
PNVPROXYAUTH=0
No authentication
(DEFAULT)
PNVPROXYAUTH=1
Proxy authentication
PNVPROXYUSERNAME=exampleusername
Username
PNVPROXYPASSWORD=examplepassword
Password
PNVPROXYAUTH=2
Integrated Windows authentication
PNVPROXYDOMAIN=exampledomain
Domain
PNVPROXYUSERNAME=exampleusername
Username
PNVPROXYPASSWORD=examplepassword
Password
Netviewer installation parameter
Description
PNVHOSTALIAS=examplealias
Assign an alias to the host.
PNVINITIALCVTREE=examplefoldername
Assign the host to an existing folder in the
computer manager.
/qn
MSI installation dialogs will not be shown
during installation
Note:
If you start installation without the /S and /qn parameters, the Netviewer installation
parameters will be initialized in the installation dialogs with these values.
Netviewer Admin
6
Setting up Netviewer
Netviewer Admin Host operating states
A Netviewer Admin Host has three possible operating states. The operating state
can be controlled on the Host computer through the icon's context menu in the
system tray.
State
Description
Online
The Netviewer Admin Host is active and a Netviewer Admin
Master can establish an immediate connection at any time. In
this state, a constant connection is maintained to the Netviewer
connection server and the communication server.
Suspended
In the suspended condition, only the Netviewer connection
server will be notified at long intervals of the Netviewer Admin
Host's availability. This long interval reduces the amount and
frequency of data traffic generated by the Netviewer Admin
Host. However, a connection to this Host can only be
established after reactivation by a local user or a Netviewer
Admin Master.
Offline
In the Offline state, the Netviewer Admin Host is running but
there is no communication to/from Netviewer servers. A
connection cannot be established by a Netviewer Admin
Master.
Netviewer Admin
7
Setting up Netviewer
Configuring the Netviewer Admin Host
There are three ways to open the Admin Host Settings dialog:
•
Double-click the Host icon in the system tray.
•
Right-click the Host icon in the system tray and select Open Settings.
•
Go through the start menu to open Windows Control Panel and doubleclick Netviewer Admin settings.
If the Host is installed as a service on the terminal server, then some of the options in the
Admin Host Settings dialog will be hidden because they are irrelevant to terminal servers.
Settings tab
The Settings tab lists the current status information about the Netviewer Admin
Host.
If you remove the check from the Show icon in the taskbar option, the Host icon
will be hidden in the taskbar. To display the Host icon, open the settings dialog
through Windows Control Panel and put the check mark back.
Netviewer Admin
8
Setting up Netviewer
Service tab
The Service tab lets you terminate and restart the Netviewer Admin Host service
and monitor current log data.
By clicking the Display folder with log files button, the directory in which the Host’s
log files are located will open in your file explorer.
When the service is terminated, you will have access to only a limited range of functions in
the settings dialog.
Netviewer Admin
9
Setting up Netviewer
Proxy tab
In the Proxy tab, you can change the settings of the proxy server if this is required
for Internet access. You can also enter the proxy server’s access data if needed.
Netviewer Admin
10
Setting up Netviewer
License key tab
The License key tab enables changes to the license key used by the Host program
in case you want to use a new license key.
Netviewer Admin
11
Setting up Netviewer
Host password tab
The Host password tab lets you define a new optional Host password to replace
the existing one for this Netviewer Admin Host.
This changes the Host password. When establishing a connection to this
Netviewer Admin Host the next time, this new Host password must be entered to
be able to establish the connection.
Netviewer Admin
12
Setting up Netviewer
Time control tab
The Time control tab enables you to deactivate and reactivate the Netviewer
Admin Host according to time.
Note that the Terminate service option will stop the Netviewer Admin Host service and a
time-controlled reactivation will not be possible.
Netviewer Admin
13
Setting up Netviewer
Uninstalling the Host program
Go through the start menu to open the Windows Control Panel and double-click
Add/Remove Programs.
1.
In the Add/Remove Programs dialog, select the entry Netviewer Admin
and click Remove.
2.
Confirm the query that follows.
3.
If processes are still being executed, you will be asked if you wish to
terminate them. If you click End the processes will be terminated and
Uninstall will continue. If you click Continue, Uninstall will continue
without terminating the processes.
4.
If files such as log or protocol files are still located in the installation
directory, you will be asked if these should be deleted. If you click
Delete, the files will be deleted and Uninstall will continue. If you click
Continue, Uninstall will continue without deleting the files.
Uninstall is then complete.
Uninstalling the Host program requires admin rights on the Host computer.
The names of the commands may vary depending on the operating system.
Netviewer Admin
14
Establishing a session with Netviewer
Start the Master program from the MyNetviewer Customer Portal:
1.
Log in at https://my.netviewer.com.
2.
Click Start Admin in the menu bar on the left side of your screen.
The most current version of Netviewer Admin is always stored here.
3.
The Computer Management opens. From here, you can access the
administrative tools for the computers/servers.
•
The Computer Management shows all of the Host computers associated
with your contract/your user (for additional information on Computer
Management and User Administration, refer to pages 19 and 58).
4.
In the list, select an active Host PC which you wish to connect to.
5.
Click the Connect to computer button to establish a Netviewer Admin
connection.
•
If you have access to several different profiles for starting a session, you
can select the desired profile in the drop-down menu of the button.
(Profiles are defined in the profile administration area of the
MyNetviewer Customer Portal, see p. 71)
6.
Optional: Enter the Host password for the Netviewer Admin Host in the
Enter Host password dialog. Confirm with OK to connect to the Host
computer.
Netviewer Admin
Establishing a session with Netviewer
7.
After you enter the optional Host password, the connection to the Host
is established.
8.
The Mini-panel then appears at the right of the screen. It displays the
name of the Host computer with which you are establishing a
connection.
9.
As soon as the connection exists between Host and Master, you will see
the contents of the Host computer’s screen in the grey-bordered
Netviewer window. The clip for extending the Netviewer Control Panel
appears at the right edge of the screen.
Alternatively:
Download the Master program (Netviewer_Admin.exe) from the MyNetviewer
Customer Portal and save it to a dedicated folder (e.g. C:\Program Files\Netviewer)
on the computer from which the Host computer is going to be remotely controlled.
A quick and easy way to start Netviewer is with a shortcut that you can place on
your desktop. The Master is now ready for use.
1.
Start the Netviewer Admin Master program by double-clicking the icon
on your computer (Netviewer_Admin.exe). No installation or
configuration is necessary.
2.
Enter your login data to authenticate yourself in the Login dialog (e-mail
address and password).
Netviewer Admin
16
Establishing a session with Netviewer
In the login dialog, select the option Save login data to save the e-mail address and
password locally on your computer. The next time you start Netviewer, your e-mail address
and password will be entered on the login form and you only have to confirm by clicking OK.
If you use this option, you must be certain that no unauthorized persons will have access to
your computer and therefore to Netviewer.
3.
The Computer Management opens after you log in. Proceed as
described starting with 4 on page 15.
Netviewer Admin
17
Establishing a session with Netviewer
Screen view of the Host computer
Once the connection is established, you see the screen of the selected Host.
Depending on the system states of the Host, the following views may be
displayed:
•
A user is currently logged on to the Host: The view in the Netviewer
window is black. The current user of the Host computer must explicitly
grant you access. To do this, the user at the Host computer must click
Yes in the dialog window. Only then will the screen be transferred.
•
The Host computer is locked: You can see the entire screen, but you
have to revoke the lock first. This is done by entering the Windows login
data of the user who locked the PC, or by using a local Administrator
login.
•
The Host computer is logged off: You see the local Windows login
dialog. Please login here using the account of a local user or
Administrator. The user is then logged in to the Host and the Netviewer
Admin Host service carries out a new initialization.
On the Host computer, the Mini-panel appears on the right edge of the screen; the
user at the Host computer can use it to open the Control Panel.
You now have full remote control rights over the Host computer and can operate it
just as if you were sitting right in front of it.
Netviewer Admin
18
Computer Management
The Netviewer Admin Master Computer Management tool lists all Netviewer
Admin Host systems that the Master is permitted to access. In addition, it also
displays each Host's current status and other related information.
Computer Management offers you the following functions:
Function
Description
Search for computer...
Allows you to search for Hosts using the
Name/Alias, IP address, status, etc. via a search
mask.
Editing rights
The editing rights allow you to group Host PCs
logically into folders (e.g. according to location,
division, or use), control the Host service and
manage access rights.
Access rights management
In the Access rights management, you can define
which users have access to which Hosts.
Contract settings
Link to the My contracts area in the MyNetviewer
Customer Portal, where you can grant licenses to
and revoke them from users or acquire additional
licenses.
Connect to computer
Establishes a connection to the selected Host
computer.
Profile settings
Link to the profile administration area of the
contract in the MyNetviewer Customer Portal.
Manage host service...
This changes the operating state and the
connection options of the Host service.
Netviewer Admin
Computer Management
Editing rights
The Admin Master requires editing rights to be able to make changes in the
Computer Management. In addition, he or she must have the role "Host Admin".
Editing rights are automatically assigned to the first authorized Netviewer Admin
Master that logs in. This Master retains the rights until these are explicitly given up
to another user. Only then can the other logged in Netviewer Admin Master use
these editing rights.
The editing rights icon reflects the current status and is also used to request and
give up editing rights.
The Netviewer Admin Master has editing
rights.
• Clicking the icon gives up the editing rights.
The Netviewer Admin Master currently has
no editing rights.
• Clicking the icon requests the editing
rights, which are assigned if possible.
Editing options
Create new folders or subfolders and name them as you please.
Move Netviewer Admin Host symbols or folders by drag&drop or use the
cut and paste buttons.
Delete marked Hosts or folders as necessary.
Netviewer Admin
20
Computer Management
Access rights management
The user requires editing rights to be able to make changes in the Computer
Management. He or she must have the role "Host Admin".
In Access rights management, you grant the users access rights to one or more
Hosts.
The users of the contract are visible in the left-hand area of the dialog.
•
Using the checkboxes, select the user(s) you want to edit. To select
more than one user, hold down the Ctrl key while making the selection
using the mouse. To select all users, enable the checkbox in the column
title.
You can edit your own user and users with the role of Host User. All other users with the
role of Host Admin can be edited only by the respective users themselves.
The right area of the dialog displays the Hosts that belong to the contract in the
tree structure.
•
In the tree structure, you can select both individual Hosts and folders.
In front of each folder, there is a checkbox for selecting all Hosts in the respective
folder. This selection also affects the Hosts in any subfolders.
Netviewer Admin
21
Computer Management
Status of the checkboxes
The users selected in the left-hand area have access to this Host.
The users selected in the left-hand area do not have access to this Host.
Multiple users are selected in the left-hand area. However, not all of the
selected users have access to this Host.
General options
•
If the checkbox for Newly created users receive access to all hosts is
enabled, users who have been newly created in the portal receive
automatic access to all Hosts.
•
If the checkbox for All users receive access to newly installed hosts is
enabled, users who have been newly created in the portal receive
automatic access to newly installed Hosts.
Takeover of access rights for changes in the tree structure
If a Host or folder is moved within the tree structure using the Computer
Management, no access rights are taken over from the higher-level folder. The
original rights to the moved Host(s) remain intact and unchanged.
New Netviewer Admin Host systems are created automatically under My Hosts. If the
number of Hosts installed exceeds the available licenses, the excess Hosts are listed under
Unlicensed Hosts. This folder also cannot be altered.
Netviewer Admin
22
Computer Management
Operating state and connection options
Clicking the Manage host service… button displays the associated context menu.
The context menu can be used to change the operating state of the selected
Netviewer Admin Host service:
Suspend
A service that was previously online is suspended. This
state reduces the data volume by lowering the ping
frequency.
Wake up
You can use this function to wake up a Host from the
suspended state and bring it back online.
Stop
The Host service is deactivated. In this state, the
Netviewer Admin Host is running but there is no
communication to/from Netviewer servers. A
connection cannot be established by a Netviewer
Admin Master. The Host can then no longer be reached
from the Computer Management and can be restarted
by manual or time-controlled activation on the local
computer only.
Restart
This function restarts an active or suspended Host
service (only the service, not the computer).
Netviewer Admin
23
Computer Management
The Admin Host Settings dialog in the Service tab also provides an option for
terminating the Host service.
Terminate
service
Netviewer Admin
This terminates the Netviewer Admin Host service. The
Host program stops running. Time-controlled
reactivation is no longer possible. The Host can no
longer be reached from the Computer Management and
can be restarted on the local computer only.
24
Computer Management
Terminal server support
Netviewer Admin supports Windows terminal servers which—even outside of a
network— provides you with the following options:
•
Enter an RDP session as initiated by another computer.
•
Use Netviewer Admin to start an RDP session and establish a
Netviewer Admin connection.
•
Use the RDP session and Netviewer Admin to view the console.
Extended Computer Management for terminal servers
If a Host program belonging to your license is installed on a terminal server, then
this server appears in the usual manner in the Computer Management. A new
terminal server that is detected is placed in the My Hosts folder.
To be able to make use of the additional functions, the Computer Management
provides an extended view for terminal servers.
•
Highlight a terminal server in the Computer Management. In the lower
portion of the Computer Management, a list of RDP sessions that are
running on the terminal server is displayed.
The session on the console (top RDP session) can be disconnected, but it cannot be loggedoff or removed from the list.
Netviewer Admin
25
Computer Management
RDP session list
The service on the terminal server console delivers the session information in the
list directly to Netviewer Admin.
RDP session
Description of the RDP session
RDP status
RDP session status (active, disconnected)
NV status
Status of the Netviewer Admin connection (ready, started)
User name
Windows user name of the user who initiated the RDP
session. This is stored to enable a renewed login to the
terminal server after a session is disconnected. Default value
in a console session.
Domain
Windows domain name of the user who initiated the RDP
session. This is stored to enable a renewed login to the
terminal server after a session is disconnected. Default value
in a console session.
RDP client name
Name of the computer that requested the RDP session. If the
RDP session was established using Netviewer, the name of
the terminal server running the RDP session appears in
brackets.
RDP sessionID
ID of the RDP session
RDP message
Messages from the terminal server
Managing RDP sessions
Creating and starting a new RDP session (without Netviewer Admin
connection)
•
To create a new RDP session, select the corresponding terminal server
and, in the dropdown menu for Create new RDP session, select the
entry New RDP session.
¾
The list displays a new line for the requested session. Once the session
is established, the RDP status changes to Active.
Netviewer Admin
26
Computer Management
Creating and starting RDP session and Admin connection together
•
Select the corresponding terminal server and, in the dropdown menu for
Create new RDP session, select the entry New RDP session with
Netviewer session.
¾
A new RDP session is started and, once activated, a Netviewer Admin
connection to the session is established.
If you terminate the Admin connection, then the RDP session is terminated as
well.
Managing running RDP sessions
Running RDP sessions, whether they were started by Netviewer Admin, from
within the network by an RDP client, or by a web client, can be disconnected or
logged off with the Computer Management (not possible during console sessions).
Disconnect RDP session
•
Select the running RDP session and, in the dropdown menu for RDP
control, select the entry Disconnect RDP session.
The RDP session then changes its status to Disconnected, i.e. it is not logged off
(terminated), but merely disconnected.
Because Netviewer Admin stores the login data, the session can be reactivated at
any time with Restore RDP session. A requirement for this is that the terminal
server is still available.
Logoff RDP session
•
Select the running RDP session and, in the dropdown menu for RDP
control, select the entry Disconnect RDP session.
The RDP session is logged off now and removed from the list.
Netviewer Admin
27
Computer Management
Starting a Netviewer Admin connection on a running RDP session
You can use a Netviewer Admin connection to access to any running RDP session,
whether it was started by yourself or someone else. It is also possible to start the
Netviewer Admin connection at the same time as a new RDP session (see page
27).
•
Select the running RPD session and select Connect to selected desktop.
¾
The Master now establishes a Netviewer Admin connection to this RDP
session. As soon as the Netviewer Admin connection has been
established, the NV status switches to Started and the Netviewer
window is displayed showing the terminal server screen.
If you disconnect the Netviewer Admin connection, an RDP session that was started from a
different system will continue to run. RDP sessions that you started yourself will be logged
off.
Netviewer Admin
28
Functions for the Master
Control Panel
Both session partners have access to the extendable Control Panel with the Clip or
Mini-panel. It provides access to a variety of functions, like file transfer and speech
or video transmission; the Control panel is divided into "trays".
The Master’s Control Panel offers additional administrative functions for
completing the session which the participant on the Host computer cannot access.
Extending and retracting the Control panel
•
Click on the Clip or the Mini-panel in order to extend or close the Control
Panel.
Click on the [Windows key] + [N] key combination to open or retract the Control Panel on
your local computer.
Even when the Control Panel is closed, the Clip (small grey handle at edge of
screen in Watch mode) or Mini-panel (in Show mode) will inform you that the
session is currently active.
You can concentrate completely on the application that you are currently editing
yet still have ready access to the Control Panel.
The Control Panel often covers the buttons for minimizing, reducing, and closing a window
below it. However, if you move your mouse to the upper right corner, the Control panel will
slide down so you can access these buttons.
Moving the Control Panel
You can move the Control Panel to the right or left edge of your screen.
1.
Right-click on the Netviewer icon in the system tray or the Mini-panel to
open the context menu.
2.
Select Panel from left or Panel from right.
Netviewer Admin
Functions for the Master
The following functions are available in the upper area of the Control Panel.
Extend and retract the Control Panel.
Switch to Show mode or Watch mode. The current
direction of viewing is shown in yellow.
Activate or deactivate remote control for the session
partner (in Show mode). The current status is shown in
yellow.
Security key ([F11], depending on your configuration)
enables you to immediately deactivate remote control.
Control Panel trays
The following overview shows all trays available for the Control Panel. The trays
that are actually available to you depend on the profile being used and the session
settings.
•
To open or close a tray, click on its title bar.
Session
Access the session data and session settings, see that the
session is recorded and control the session recording.
Application selection
(active on Host side only)
While in Show mode, define which applications and screen
elements the session partner will see.
My monitor
(on Host side only)
Check how the screen is transferred to the session partner.
Use the context menu (right-click) to set the color depth and
thus the speed and quality of the transfer.
VoIP
Activate and adjust voice transfer via Voice over IP.
Participant video
View the session partner’s video.
My video
View your own video and activate transmission to the
session partner.
Chat
Communicate with your session partner by exchanging text
messages.
System diagnostics (on
Master side only)
Retrieve technical information about the participant’s
system, such as operating system, hardware, Internet
connection.
About
Provides information about the Netviewer variation being
used, the version, and contract number and provides a link
to online help.
Netviewer Admin
30
Functions for the Master
Floating windows
Control Panel trays can be easily dragged away from the Control Panel and
dropped anywhere on the screen. You can use this feature to organize the
Netviewer interface according to your requirements.
•
Click and hold the title bar of any tray. While keeping the mouse button
depressed, drag the tray to the desired position on your screen.
The trays Application selection, File transfer, Video and Chat are scalable when they are
located outside the Control Panel.
You can extend or retract a tray by double-clicking its title bar.
•
Click on the X at the upper right corner of the tray in order to move it
back to the Control Panel.
•
If several trays are floating on the screen and you would like to bring
them all back to the Control Panel, right-click the Mini-panel's upper bar
and select All trays back into the Control Panel.
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31
Functions for the Master
Session tray
The Session tray in the Control Panel offers the Master the following information
and functions:
•
Control of session recording
•
Name of the Host computer
•
Domain of the Host computer
•
External IP address of the Host computer
•
Internal IP address of the Host computer
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32
Functions for the Master
Recording function
The recording function makes it possible to retrace Netviewer sessions. Everything
from the session, including video and voice data (when using VoIP), is kept in the
recording.
File formats for session recording
Netviewer's proprietary file format. .nvl files can be neither edited nor changed,
which makes the recording suitable for auditing purposes. To play .nvl files you
must use Netviewer NetPlayer, which contains the common functions of a media
player.
.nvl
Starting session recording
You can control the recording using the following buttons in the Session tray.
Starts session recording.
Pauses session recording.
Stops session recording.
Buttons in yellow indicate the current status of the recording:
Session recording is in progress.
Session recording is paused.
Session recording is stopped.
Pausing session recording
•
Click the Pause session recording button. You can start session recording
again at any time or stop it completely.
Stopping and saving session recording
1.
Click the Stop session recording button.
2.
As soon as you end session recording, a Save as... dialog will open that
allows you to specify where the recording will be saved.
If you do not specify a save location, the file will be saved by default in the same folder
where the .exe Netviewer program is located.
Please inform your Netviewer contact if you would like to specify in the Save as... dialog a
particular location for your .nvl files as the default value for your Netviewer application.
In the profile administration area of the MyNetviewer Customer Portal, you have
the ability to deactivate session recording for certain users (see page 71).
Netviewer Admin
33
Functions for the Master
Netviewer NetPlayer
Use Netviewer NetPlayer to open an .nvl file.
Here you have access to the following functions:
Play the session recording.
Pause the playback.
Increase (up to 16 times normal speed) or decrease (down to 1/16 the
original speed) playback speed of the session recording.
Copy the current recording image to the Windows clipboard.
Netviewer Admin
34
Functions for the Master
Converting an .nvl file into .asf format
Using Netviewer NetPlayer, you can later convert the .nvl file to an .asf file.
1.
From the File menu, select the command Export….
2.
In the Export dialog, you can specify the file name and the save location
and whether the video, VoIP, and chat data should be exported as well.
3.
Click Export to start conversion of the .nvl file. The .asf file will be
created at the location you selected.
You can obtain Netviewer
(https://my.netviewer.com).
NetPlayer
in
the
MyNetviewer
Customer
Portal
1. Log in to the portal.
2. In the right column, click Downloads.
3. Download the Netviewer NetPlayer.
Netviewer Admin
35
The System diagnostics tray
The System diagnostics tray is a quick and easy way to gain access to the Host
computer's system information.
Clicking the title bar of the System diagnostics tray opens it, and you see the
available information (such as operating system, memory, and Internet
connection).
Netviewer Admin
Functions for the Master
The Netviewer window
The Netviewer menu, Quality corner, the Host computer's name, and various icons
are located in the upper left of the Netviewer window title bar. The Actions menu
provides access to still more functions.
Symbols in the Netviewer window
Check screen transfer progress (see page 41)
Remote control is active.
File transfer is active.
Keyboard and mouse on the Host computer are locked.
The monitor on the Host computer is blocked.
Switch to full-screen mode.
Netviewer Admin
37
Functions for the Master
Actions menu
The Actions menu enables control commands/keyboard commands to be sent to
the Netviewer Admin Host and functions to be called up.
Keyboard
Clicking the appropriate key combination in the menu will activate the
corresponding command on the Host computer.
Tools and functions
•
The file transfer explorer is opened. Refer to page 42 for additional
information.
•
The Host computer is restarted and the session re-established.
•
If multiple monitors are used, the screen transfer of another monitor can
be activated.
Local access
This option enables locking of the input (mouse and keyboard) and monitor on the
Host computer. Enabling this option also displays a wait screen on the Netviewer
Admin Host’s local monitor.
Netviewer Admin
38
Functions for the Master
Netviewer menu
Here you have access to settings that control how the Netviewer window is
presented.
You can adjust how the transferred screen appears
inside the Netviewer window with the following
functions:
•
Original size
•
Scale proportionally
•
Scale
•
Full screen
Original size
The Original size function is used when the transferred screen is shown in 1:1 scale.
This maximizes the Netviewer window. In this case, the screen may need more
room than the Netviewer window provides. To scroll within the Netviewer window,
move the mouse along the window frame in the direction of the items you wish to
view. The contents of the window will shift according to the movement of the
mouse. The closer you move the mouse to the edge, the faster the contents will
move.
1.
Open the Netviewer menu at the top left of the Netviewer window.
2.
Select the Original size option. The presence of a check in front of the
option will tell you that the function is activated.
Scale proportionally
If the Scale proportionally function is active, the aspect ratio of the transferred
screen will be retained when shown in the Netviewer window.
1.
Open the Netviewer menu at the top left of the Netviewer window.
2.
Select the Scale proportionally option. A check in front of the option
indicates that the function is activated.
If the transferred screen does not fully cover the Netviewer window in full-screen
mode, you will see gray areas at the top and bottom or at the left and right.
Scale
When the Scale function is activated, the screen contents from the session
partner's screen in Show mode will be adapted to the Netviewer window without
retaining the aspect ratio. As a result, the screen contents and Netviewer window
may be stretched or distorted so the contents completely fill the Netviewer
window.
1.
Open the Netviewer menu at the top left of the Netviewer window.
2.
Select the Scale option. The presence of a check in front of the option
will tell you that the function is activated.
Netviewer Admin
39
Functions for the Master
For a 1:1 view of the screen, select the Original size function from the menu.
Full screen
Netviewer will fill your entire screen with the transferred screen. This lets you view
the remote computer as if it were your own (assuming equal screen resolution).
•
To activate full-screen mode, click the Full-screen mode button in the
frame of the Netviewer window.
Full-screen bar (flap)
In full-screen mode you can control the most important session functions through
the full-screen bar.
After a few seconds, the full-screen bar folds in and is no longer visible. To fold it open
move your mouse to the center/top edge of the screen.
Check screen transfer progress (see page 41).
You currently have remote-control rights.
You currently have the right to transfer files with
drag-and-drop (see page 45).
Activate or deactivate pinning of the full-screen
mode bar. If the bar is pinned, it remains in the
foreground.
Extend and retract the Control Panel.
Minimize the Netviewer window so it is visible
only in the taskbar.
Reduce the Netviewer window (switch back to
normal window view).
Exit the Netviewer session.
Netviewer Admin
40
Functions for the Master
Quality corner
Quality corner displays the progress of screen transmission.
Green (filled)
Screen transmission complete and in highest possible quality.
White stripes
Screen transmission with reduced color depth/quality.
Gray
Screen transmission incomplete.
Netviewer Admin
41
Functions for the Master
File-transfer Explorer
File-transfer Explorer helps you exchange files between Host and Master. Using an
interface similar to Windows Explorer, you can easily distribute files to Host
computers, update program directories, and perform other tasks.
•
To open File-transfer Explorer, select File-transfer Explorer… in the
Actions menu.
The window is divided into three areas:
•
The upper area shows the Host computer’s File Explorer.
•
The center area shows the Master computer’s File Explorer.
•
The lower area shows protocol and status information.
Netviewer Admin
42
Functions for the Master
File Explorer on the Host and Master provide the same basic functions that you
know from Windows Explorer.
Go back to the previously opened directory.
Go forward once again to the next directory.
Go to the directory at the next-highest level.
Create a new directory in the currently opened directory.
Delete the currently selected item (file or directory).
Refresh the view.
Switch between various ways of viewing the items contained in the directory
(with or without details, as a list, as icons).
Transfer selected item(s) from the Host computer to the currently opened
directory on the Master computer.
Transfer selected item(s) from the Master computer to the currently opened
directory on the Host computer.
Transferring files to the Host
1.
In the center area of the File-transfer Explorer, open the directory on the
Master computer that contains the files you wish to transfer.
2.
Select the files.
3.
Click Upload.
Transferring files from Host to Master
1.
In the upper area of File-transfer Explorer, open the directory on the
Host computer that contains the files you wish to transfer.
2.
Select the files.
3.
Click Download.
Netviewer Admin
43
Functions for the Master
Switching Windows users
While working on the Master computer it is possible to change Windows users on
the Host computer in order to receive additional rights (such as administrator
rights) on the Host computer.
The additional rights will take effect only in File-transfer Explorer. The user’s rights will not
be changed on the Host computer itself.
1.
Click Switch users... at the top left.
2.
In the File-transfer user rights dialog, select Another user, enter the
corresponding login data and confirm.
•
To change the rights back to their original state, select the option The
user who is currently logged on in the File-transfer user rights dialog.
Netviewer Admin
44
Functions for the Master
Transfer files by dragging and dropping
With activated remote control, you can drag and drop files out of and into the
Netviewer window.
Arrange your screen in a way that facilitates access to the file administration
systems (such as the desktop, Windows Explorer, or the working area) on both your
screen and the transferred screen.
Transferring files from the Host to your own computer
•
Select the desired file in the Netviewer window, hold the mouse button
depressed, and drag the file from the Netviewer window and into your
file administration system or desktop.
Transferring a file from your own computer to the Host
•
Select the desired file in your file administration system or on your
desktop, keep the mouse button pressed down, and drag the file into the
Netviewer window. Allow the file to drop into the Host's file
administration system or desktop.
Netviewer Admin
45
Functions for the Master
Shortcuts
Transferring keyboard shortcuts (key combinations such as [Ctrl] + [A]) is generally
possible when remote control is activated.
The following keyboard shortcuts can be used unchanged:
Shortcut
Description
[Ctrl] + [C]
Copy
[Ctrl] + [X]
Cut
[Ctrl] + [V]
Paste
[Ctrl] + [A]
Select all
[Ctrl] + [S]
Save
[Ctrl] + [N]
Open new window
[Ctrl] + [O]
Open
[Ctrl] + [P]
Print
[Ctrl] + [Z]
Undo
[Ctrl] + [Tab]
Switch between Windows in a program
(counterclockwise with shift)
[Ctrl] + [F4]
Close current subprogram
[Ctrl] + [Pos1]
Move to beginning of a document
[Ctrl] + [End]
Move to end of a document
[Ctrl] + [Insert]
Copy
[Alt] + underlined letter in
menu name
Retrieve menu item
[Alt] + [space bar]
System menu of the active window
[Alt] + [space bar] + [X]
Maximize window
[Alt] + [space bar] + [N]
Minimize window
[Alt] + [space bar] + [W]
Restore window
[Alt] + [-]
System menu of the current sub window
[Alt] + [Down arrow]
Open selection menu
[Alt] + [space bar]
Screenshot of active window
[Shift] + [Insert]
Paste
[Shift] + [Tab]
Backwards through options
[Shift] + [F10]
Open context menu
[Shift] + [Delete]
Delete permanently
[Print]
Screenshot of entire screen
[F1] + [Shift]
Display direct help
Netviewer Admin
46
Functions for the Master
Some shortcuts do not act on the Host computer, but instead locally on the Master
computer. For this reason, Netviewer supports the following modified shortcuts:
Windows shortcut
Netviewer shortcut
Description
[Windows key] + [E]
[Ctrl]+[Alt]+[E]
Windows Explorer
[Windows key] + [R]
[Ctrl]+[Alt]+[R]
Run
[Windows key] + [D]
[Ctrl]+[Alt]+[D]
Show desktop
[Windows key] + [F]
[Ctrl]+[Alt]+[F]
Search for file
[Windows key] + [M]
[Ctrl]+[Alt]+[M]
Minimize all windows
[Windows key] + [Pause]
[Ctrl]+[Alt]+[Pause]
System properties
[Windows key] + [Tab]
[Ctrl]+[Alt]+[Tab]
Change task
[Windows key] + [F1]
[Ctrl]+[Alt]+[F1]
Windows Help
[Windows key] =
[Ctrl] + [Esc]
[Ctrl]+[Shift]+[W]
Display start menu
[Ctrl]+[Alt]+[Delete]
[Ctrl]+[Alt]+[Insert]
Open task manager
[Alt] + [Esc]
[Ctrl]+[Alt]+[^]
Switch between running
tasks (with [Shift] to the
left)
[Alt] + [F4]
[Ctrl]+[Alt]+[F4]
Close application or exit
Windows
[Alt] + [Tab],
[Alt] + [Tab] + [Shift]
[Alt]+[^],
[Alt]+[^]+[Shift]
Show and switch between
running tasks (with
additional [Shift] to the
left)
---
[Ctrl]+[Alt]+[S]
Multi-monitor support
[Windows key] + [N]
---
Extend and retract Control
Panel on local computer
Multi-monitor support
If several monitors are attached to the Host computer and you are in watch mode,
you will always see the screen in which the Mini-panel is located.
To switch to another screen, use the key combination [Ctrl] + [Alt] + [S]. This will
switch the Mini-panel to the other screen so you can view it.
Netviewer Admin
47
Functions for the Host
Session tray
The Session tray in the Control Panel offers the Master the following information
and functions:
•
Name of the connected Administrator
•
E-mail address of the connected Administrator
•
PC name of the Administrator computer
•
PC IP address of the Administrator computer
Netviewer Admin
48
Functions for the Host
Application selection
The user at the Host computer can use the Application selection tray to define
which applications and elements on his or her screen are visible to the Master.
The upper section lists all currently open windows. In the lower section, you have
access to general options.
Option
What the session partner sees
Show all applications
All open windows
Transfer Netviewer panel
Non-operable, shaded-out Netviewer Control
Panel on edge of screen May cover parts of
the transferred screen, so not selected by
default.
Transfer taskbar and system
Taskbar, start menu, and system dialogs
Transfer desktop
Desktop including shortcuts, background
image, etc.
Transfer newly opened applications
All new windows as they are opened for as
long as you are in Show mode.
Netviewer Admin
49
Functions for the Host
My monitor tray
In the My monitor tray, the user on the Host computer can monitor and control how
Netviewer displays the screen at the Master.
The Host User can press the pause button to interrupt transmission and transfer a
still image to the Master.
Netviewer Admin
50
Functions for the Host and Master
Speech transmission through Voice over IP
Netviewer provides an integrated VoIP function (Voice over IP) that makes it
possible to establish a telephone connection over the Internet.
The benefits of using the VoIP function instead of a normal telephone:
•
Reduce telephone charges.
•
The convenience of talking through a headset.
•
No special software required.
•
The only requirement: Both session partners must have a headset.
Activating VoIP
1.
In the VoIP tray, click on to transmit your microphone signal to your
session partner.
2.
Adjust the Output
and Microphone (recording)
the recording and playback volume.
1.
Click the arrow in the lower right of the VoIP tray.
¾
The context menu will open.
2.
Click Multimedia settings.
¾
The Multimedia settings dialog will open.
3.
Use the two slide controls under Audio to adjust the volume and
microphone levels.
sliders to control
- or -
Select playback device
1.
Click the arrow in the lower right of the VoIP tray.
2.
Click Playback device.
3.
Select the playback device (such as a headset) through which the
incoming sound signals will be played back.
Selecting the recording device
1.
Click the arrow in the lower right of the VoIP tray.
2.
Click Recording device.
Netviewer Admin
51
Functions for the Host and Master
3.
Select the recording device whose signal you wish to transfer to the
session partner.
Video transmission
The video function, whereby Netviewer transmits Webcam video to the session
partner, makes online communication and collaboration even more personal. In the
Participant video and My video trays, you can view your session partner’s video and
transmit your own video to him or her.
A properly installed and connected webcam is required for video transmission.
Of course, your video image will be transmitted only with your approval. Outside monitoring
through the webcam is not possible.
Video transmission can take place in one direction or simultaneously in both
directions:
•
Both session partners have a webcam. When holding a conversation,
they see each other in their Participant video tray.
•
Only the Administrator has a webcam. This gives a support situation a
more personal atmosphere.
You can choose between no image, a static image file, a video file, or a Webcam
as the video source. The most recently used source will always be selected.
Netviewer Admin
52
Functions for the Host and Master
Transmitting your own video
1.
To do so, open the My video tray and check in the Video source context
menu to make sure the desired video source is selected. Transmission of
video to the session partner is always initially deactivated.
2.
Click on.
3.
Check the transmitted video image and properly align the webcam if
necessary.
Interrupt transmission and transmit a static image
•
In the lower left of the My video tray, click theActivate still button.
To discard the static image and reactivate transmission:
•
Click the End still button.
Transfer saved image or video
Instead of transferring the video from a webcam, you can also transfer a static
image (file formats .bmp or .jpg) or a video (file formats .avi or .mpeg) in the My
video tray.
1.
Click on the arrow in the lower right of the My video tray to open the
Multimedia settings dialog.
2.
In the upper left of the dialog, select the Image… or Video… option. The
file-selection dialog opens.
3.
Select an image file (.bmp or .jpg) or a video file (.avi or .mpeg) from
your computer.
You can also use the video function in order to show your session partner video files. Select
the video file (.avi or .mpeg) through the My video tray. To view a larger version of the
video, you can drag the Participant video tray out of the Control Panel and enlarge it.
Refer to page 54 for more information about possible settings in the Multimedia
dialog.
Receiving the session partner’s video
Assuming your session partner has activated the video function, you will see his or
her video in the Participant video tray.
Netviewer Admin
53
Functions for the Host and Master
The Multimedia settings dialog
The Multimedia settings dialog helps session participants configure their audio and
video devices for use with Netviewer VoIP and video functions (available before
and during the session).
Possible settings
In the Multimedia settings dialog under Video, you can:
•
Select a video file, an image, or a webcam.
•
Adjust the image quality of your webcam.
Under Audio, you can:
•
Select output device and microphone.
•
Mute the microphone and switch off output/audio.
•
Test the audio devices by playing a test tone, making a test recording,
and playing it back.
The buttons for transferring the image and video and for activating or deactivating the still
image can be found in the My video tray.
Netviewer Admin
54
Functions for the Host and Master
Calling up the "Multimedia settings" dialog
There are two ways to call up the Multimedia settings dialog:
From the VoIP tray:
1.
Open the VoIP tray.
2.
Click on the arrow at the lower right.
3.
Click Multimedia settings in the context menu.
¾
The Multimedia settings dialog will open.
From the My video tray:
1.
Open the My video tray.
2.
Click the arrow.
3.
Click Multimedia settings in the context menu.
¾
The Multimedia settings dialog will open.
Chat
The chat function provides yet another means of communication between Host and
Master: exchanging written messages with each other. The chat record is always
visible and traceable.
Writing a chat message to a session partner
1.
Enter your text message in the lower field of the Chat tray.
2.
To send the message click Send or press [Enter] on your keyboard.
¾
The message will appear at the top in the chat record.
If you would like to insert a line break in your chat message, press [Alt] + [Enter].
Copying the chat record onto the Windows clipboard
•
Right-click the chat record and select Copy chat content to the clipboard
from the context menu.
Netviewer Admin
55
Functions for the Host and Master
Exit the Netviewer session
The Host or Master can end a Netviewer Admin session at any time.
On the Master’s side:
•
Click the X in the Netviewer window.
•
Or close the Netviewer task in the Windows taskbar.
The End dialog is displayed.
On the Host’s side:
•
Click on the X in the Mini-panel.
The Host computer will be returned to the status it was in before the Netviewer
Admin session:
•
A user was logged on: The Netviewer Admin session is exited in the
regular way and the user can continue to work as accustomed.
•
The Host was locked: The Host computer returns to its locked state.
•
The Host was in the Windows login dialog: The Host computer returns
to the locked state if the connection is interrupted. After logging in
again, you can continue to work straight away.
If you wish to log off from the Host completely, you must do this during your
Netviewer Admin session and subsequently exit the Master program.
Netviewer Admin
56
Functions for the Netviewer Portal
Administrator
As a Netviewer Portal Administrator (Portal Admin), you have access to the
following functions in the MyNetviewer Customer Portal:
•
Administer licenses and users
•
Activate and deactivate program functions and settings for certain users
in the form of profiles
•
View usage statistics for all users
Registering in the MyNetviewer Customer Portal
1.
You will receive an e-mail with a registration link.
2.
Click the link.
3.
To register in the MyNetviewer Customer Portal, enter your e-mail
address and select a password.
4.
Fill in your contact information.
Registering in the MyNetviewer Customer Portal
1.
Enter https://my.netviewer.com into your browser.
2.
Enter your e-mail address and password here.
3.
Click Register.
Netviewer User Administration
Netviewer provides a User Administration tool in the MyNetviewer Customer
Portal.
With User Administration you can do the following things:
•
Use the login with e-mail address and password to confirm a user’s
identity and thus ensure that only authorized users can access
Netviewer.
•
Assign rights to specific Netviewer users.
•
Assign users to specific licenses.
•
A user is able to use the Netviewer software only if he or she has been
assigned a license.
Licenses, contracts, users, roles, and profiles
Netviewer User Administration is based on the concepts of contracts, licenses,
users, roles, and profiles.
Netviewer Admin
57
Functions for the Portal Administrator
What does a license contain?
A Netviewer 6.x license gives a specific, uniquely identifiable user the
authorization to use Netviewer, based on his or her e-mail address.
What is a contract?
A contract is tied to one Netviewer customer and one product (Netviewer Admin,
Netviewer Support, etc.) and includes one or more licenses for using this product.
The number of licenses depends on how many licenses your organization has
purchased from Netviewer AG.
If you have any questions about the Netviewer license model, please speak with your sales
contact at Netviewer.
What is a user?
A user is a person who uses her registration data (e-mail address and password) to
access his or her user account in the MyNetviewer Customer Portal and, assuming
a license has been assigned, is able to start Netviewer sessions.
What is a role?
A role provides authorization to perform certain actions in Netviewer. In User
Administration, you can assign roles to a user, thereby giving the person the right
to access User Administration and view online invoices, for example. A user may
have several roles and a role may be assigned to many different users.
What is a profile?
A profile contains a customized configuration of a variety of session settings.
Authorized users can select a profile in the Computer Management before each
session starts.
Profiles can be administered in profile administration through the MyNetviewer
Customer Portal. This is related to User Administration to the extent that you
release profiles for users from within profile management.
User Administration
User Administration offers you the following functions:
•
You can give users a variety of rights, thereby controlling which
functions they can access within the Netviewer products and the
MyNetviewer Customer Portal.
•
You can create, edit, and delete users at any time.
Opening User Administration
1.
Sign on to the MyNetviewer Customer Portal.
2.
In the right-hand column, click User administration.
¾
A summary of previously created users will appear.
Netviewer Admin
58
Functions for the Portal Administrator
User Administration interface
Add user
Add additional users to the User Administration.
Edit
Go to detail view of the respective user's data.
Contract
assignment...
Assign users to contracts so they have access to a license
Delete
Delete selected users from User Administration and the
MyNetviewer customer portal.
Name
Users that have already been created.
Contract
Click on the name of the user to see which contracts have been
assigned to that user.
Role
The role currently assigned to the user.
Setting up Netviewer User Administration
Manually create or import a new user
If you wish to create new users, you can do this manually or import a list of users
from a CSV file.
Manually creating users:
1.
Click Add user in the User Administration.
2.
Select Add new User.
3.
Enter the new user's e-mail address.
Netviewer Admin
59
Functions for the Portal Administrator
4.
Click Send invitation.
¾
The user now appears in the list of users.
5.
The user will receive an e-mail with a link to the MyNetviewer Customer
Portal.
6.
The new user will be able to use Netviewer as soon as he or she has
registered in the MyNetviewer Customer Portal (by clicking on the email link) as long as he or she has been assigned a license.
Please note that e-mail addresses are unique within the Netviewer system, i.e. an e-mail
address may be assigned to only one User Administration account. When a user has been
added to a User Administration account, it will not be possible to add that user directly to
another User Administration account that is managed by a different organization or
department, for example. If this is attempted, the user will receive an e-mail invitation to
be transferred to the new system. If he or she accepts the invitation, he or she will be added
to the new User Administration account and deleted from the original account. At the same
time, he or she will lose any Netviewer licenses that were available through the original
User Administration account.
A user can be transferred to another User Administration account only if that user is not the
last remaining Portal Admin user.
If, instead of using the link provided by the Administrator, the user registers independently
through the MyNetviewer Customer Portal URL, then he or she will receive a separate user
account. As a result, he or she will not have access to his or her organization's Netviewer
programs. Instead, he or she will be limited to using the Netviewer Support or Meet
program for private, non-commercial purposes with limited functionality, and not Netviewer
Admin.
Importing users
The import function is useful for creating large numbers of users quickly.
1.
To do this, create a CSV file with the following format:
•
Place a semicolon behind each user’s e-mail address, as follows:
2.
Click Add user in User Administration.
3.
Select Import several users.
4.
Click Browse....
Netviewer Admin
60
Functions for the Portal Administrator
5.
In the "Open file" dialog that appears, select the CSV file to be imported
that contains the users' e-mail addresses.
6.
Click Open.
7.
Click Upload to start the import process.
¾
After the import is complete, you will see the imported e-mail addresses
in the list of users. A notification will appear above the list to tell you if
the import process was successful or not.
Imported users will initially have access only to the free version for non-commercial use.
You must assign a license to them so they can use your full version (see page 61).
Deleting a user
1.
In the user list, select the user you wish to delete.
2.
Click Delete… and confirm the prompt that follows.
When deleting users, be aware that the last remaining user in User Administration to have
the Admin role cannot be deleted. Only after assigning the Admin role to another user can
the old Admin delete himself or herself.
Netviewer licenses
In most cases, a user receives one license that is reserved for him at all times and
cannot be used by other people.
Assigning licenses
In order to utilize the full number of named-user licenses purchased from Netviewer, you
must enter the appropriate number of users in User Administration and assign them to a
contract.
1.
Sign on to the MyNetviewer Customer Portal.
2.
In the right-hand column, click User administration.
¾
A summary of your existing users will appear.
Netviewer Admin
61
Functions for the Portal Administrator
3.
Please select at least one user to whom you want to assign a license
4.
Click the Contract assignment... button.
5.
Please select the contracts with users to whom you want to assign a
license.
6.
Select here the permission role that will be available to the user.
7.
Click Assign.
¾
The users can now make use of the assigned licenses.
Removing licenses
1.
Select the users from whom you want to remove a license.
2.
Click the Contract assignment... button.
3.
Select the contracts with users from whom you want to remove licenses.
4.
Click Remove.
5.
These licenses are no longer available to the users.
Netviewer Admin
62
Functions for the Portal Administrator
A user (an e-mail address) can only be assigned to one contract of a product type at a time.
This means that the user can be assigned a Netviewer Admin and a Netviewer Support
contract and receive a license for each of these products. However, he or she can NOT be
assigned two Netviewer Admin contracts at once or use two Netviewer Admin licenses.
Expanding a contract
If you need additional licenses and would like to purchase them, proceed as
follows:
1.
In the right-hand column, click My contracts.
¾
A summary of the available contracts will appear.
2.
Click on the contract to which you wish to add additional licenses.
3.
Click Upgrade under the Contract section.
4.
Follow the instructions on our portal pages.
Netviewer roles
The MyNetviewer Customer Portal provides for six roles, of which two are
contract-independent roles and four are contract-specific roles:
Product:
NV Meet
NV Support
NV Webinar
NV Admin
Portal Admin
YES
YES
YES
YES
Online invoice
recipient
YES
YES
YES
YES
User
YES
YES
YES
NO
Assistant
YES
YES
YES
NO
Host Admin
NO
NO
NO
YES
Host User
NO
NO
NO
YES
Role:
Contract-independent:
Contract-specific:
Netviewer Admin
63
Functions for the Portal Administrator
Netviewer Admin contract-specific roles
Host Admin
Administrator who has all rig for editing the Computer
Management and managing access rights and auto updates
Host User
User who is authorized to access certain Hosts with a dedicated
Netviewer Admin Master license
Netviewer Admin
64
Functions for the Portal Administrator
The following table illustrates how the user rights vary for the roles of Portal
Administrator, Host Administrator and Host User:
Role:
Portal Admin
Host Admin
Host User
Invoices
Start Admin Master
NO
YES
YES
NO
Install Host
NO
YES
YES
NO
Manage/assign/delete user
YES
NO
NO
NO
View license key
YES
YES
YES
NO
Administer/modify profiles
YES
NO
NO
NO
Overview
YES
YES
YES
YES
My account
YES
YES
YES
YES
My contracts
YES
YES
YES
NO (*YES)
License detail page
YES
NO
NO
NO (*YES)
User Administration
YES
NO
NO
NO
Invoices
NO
NO
NO
YES
Usage statistics
YES
YES
YES
NO
Usage report
YES, all
YES, only user's
own
YES, only user's
own
NO (*YES)
Download,
YES
YES
YES
YES
YES
YES
YES
YES
Start session on Host
NO
YES, to all
YES
NO (*YES)
Access rights management
NO
YES
NO
NO
Automatic update management
NO
YES
NO
NO
Editing rights (delete computer, modify
computer, etc.)
NO
YES
NO
NO
Click the "Profile settings" link in the
Computer Management
NO
NO
NO
NO
(*YES, if the user has
either the Host Admin
or Host User role)
(*YES, if the user
also has the Portal
Admin role)
(*YES, if the
user also has the
Portal Admin
role)
Click the "Contract settings“ link in the
Computer Management
NO
NO
NO
(*YES, if the user has
either the Host Admin
or Host User role)
(*YES, if the user
also has the Portal
Admin role)
(*YES, if the
user also has the
Portal Admin
role)
Function:
PORTAL:
PORTAL NAVIGATION:
Help
MASTER:
Netviewer Admin
NO
65
Functions for the Portal Administrator
The first user in an organization to register in the MyNetviewer Customer Portal has the role
of the Portal Administrator. All of the subsequent users who register are assigned the role
of user by the system automatically when they are created.
Assigning roles
When you assign a user to a contract and thus grant him or her use of a license,
you also assign him or her a role:
Netviewer Admin
66
Functions for the Portal Administrator
Modifying roles
1.
Sign on to the MyNetviewer Customer Portal.
2.
In the right-hand column, click User administration.
¾
A summary of your existing users will appear.
3.
Select the user from the user overview.
4.
Click the Edit button at the top.
5.
Select the desired roles.
6.
Click Save.
You can assign the Admin role as often as you like; there is no limit to the possible number
of Administrators in a Netviewer User Administration.
Netviewer Admin
67
Functions for the Portal Administrator
Profile administration
Profile administration in the MyNetviewer Customer Portal gives you the ability to
adjust and customize session settings. For example, you can activate or deactivate
remote control or file transfer via drag&drop or specify which trays will be visible. If
a Master has access to a custom profile named "Server maintenance" (for
maintenance purposes, for example), then he or she will receive the Server
maintenance profile for selection in the Computer Management.
Users for whom no profiles have been made available will not see any profiles. These users
will not have the ability to start a Netviewer session.
What are the benefits of working with profiles?
•
Adapt Netviewer to various repetitive session scenarios.
•
Customize Netviewer for users who have special needs.
•
Decrease effort during the session.
Examples of profiles:
•
•
Create a "Full range of functions" profile and activate all functions so
that you can use all communication channels.
The Administrator has access to the following basic functions in the
Standard profile.
Opening Profile Administration
1.
Sign on to the MyNetviewer Customer Portal.
2.
In the right-hand column, click My contracts.
¾
A summary of your contracts will appear.
3.
Click on the contract for which you would like to create or edit a profile.
4.
Click Profile management under the Profile section.
¾
Profile administration will open.
Profile administration interface
The drop-down menu contains a list of existing profiles.
The first option is the Standard profile. Any customized profiles that you have
created will appear next.
Netviewer Admin
68
Functions for the Portal Administrator
You can customize the above-mentioned default profile at any time to accommodate the
users' needs.
After selecting a profile from the drop-down menu, you can modify settings under
the Range of functions, Session settings and Users sections of profile
administration. Refer to the following pages for more information about these
settings.
Netviewer Admin
69
Functions for the Portal Administrator
Range of functions section
Sometimes it can be useful to hide functions in the Netviewer Control Panel in
order to keep the interface well organized or minimize distractions.
•
To hide a function in the Netviewer Control Panel, remove the check
from the box next to the function name.
Session settings section
The session settings section permits alteration of a few central settings that are
normally permanently defined in your Netviewer program’s configuration.
Option
Description
Remote Control
Master can control Host
computer remotely
Master can view Host
computer only and use
pointer
Session recording
Netviewer Admin
When this option is activated, remote control will be
activated for the Master as the session begins. The Master
can then control the Host computer remotely.
This option deactivates remote control for the Master.
Use this option to activate and deactivate session recording
during a Netviewer session.
70
Functions for the Portal Administrator
Users section
In the Users section you can define which users may use the profile. A newly
created profile is available for all users by default.
Making profiles available only for certain users
1.
Select from the drop-down menu the profile you wish to edit.
2.
Activate the available only for certain users option.
¾
A list of all users will be displayed.
3.
Remove the users who are not to have access to the profile.
4.
To make the profile available again for the user, click Add user.
Administering profiles
Create a new profile
1.
Open profile administration (see page 68).
2.
Click Create new profile.
3.
Enter a name for the new profile.
4.
Edit the profile under the sections Functions, Session settings and
Users.
5.
Click Save.
Editing an existing profile
1.
Select from the drop-down menu the profile you wish to edit.
2.
Edit the profile under the sections Range of functions, Session settings
and Users.
3.
Click Save.
Deleting a profile
1.
Select from the drop-down menu the profile you wish to delete.
2.
At the bottom, click Delete this profile.
Netviewer Admin
71
Functions for the Portal Administrator
Temporarily changing a profile in the Netviewer program while a
session is running
1.
While a session is running, click the arrow at the bottom right of the
Session tray. When the menu opens, select Open session settings….
¾
The Session settings window will open.
2.
Make the desired changes.
3.
Click OK to apply the modified settings for the current session.
Changes that you make in the Netviewer program during a running session are valid for that
session only. The changes will be undone when the session is over.
Netviewer Admin
72
Functions for the Portal Administrator
Logging
TXT log file
When a session is established for the first time, the Master program generates a
text file with the log entries. The log file is stored in the same directory as the
Master program. Log entries for each new session are written at the end of the file.
Netviewer usage statistics
The usage statistics in the MyNetviewer Customer Portal provide an overview of
the number and duration of sessions that are held by dedicated users within a
certain period of time with a certain contract.
Opening usage statistics
1.
Sign on to the MyNetviewer Customer Portal.
2.
In the right-hand column, click Usage statistics.
¾
A summary of your contracts will appear.
3.
Click on the contract whose usage statistics you would like to view.
¾
The usage statistics for the selected contract will be displayed.
Only the Netviewer Administrator (Portal Admin) has a global overview of usage statistics
of all users under a contract. All other users can see their own usage statistics only.
Netviewer Admin
73
Glossary
Application selection
Tray in the Control Panel of the Host which enables detailed selection of the applications and
screen elements that are transferred to the Master.
Autoscroll
Function that enables convenient viewing of your partner’s screen while you are in Watch
mode. Instead of using scroll bars, simply move your mouse in the Netviewer window.
Clip
Grip for extending and retracting the Netviewer Control Panel in watch mode.
Computer Management
The Computer Management tool lists all Netviewer Admin Host systems that the Master is
permitted to access. From here, the Master can access the administrative tools for the
computers/servers.
Control Panel
Extendable and retractable Netviewer program panel on the Master and Host side that
provides access to various Netviewer functions through the trays.
Desktop sharing
Transfer of one computer’s screen contents to another remote computer than can be located
anywhere in the world.
Drag & drop
Drag objects (such as files) across the screen by holding down the left mouse button and
allow the object to drop in a new location by releasing the mouse button.
Host
The computer on which the Netviewer Admin Host service is installed as a Windows system
service. The Host can be remotely accessed by a computer running the Netviewer Admin
Master program.
Master
User of the Master program.
Master program
The Master program (Netviewer_Admin.exe) enables establishment of an Admin session and
contains a variety of administrative functions.
Mini Panel
Central component of the Netviewer program interface which makes the basic functions and
most important indicators visible and accessible at all times. Clicking the Mini-panel extends
and retracts the Control Panel.
My monitor
Tray in the Control Panel which shows the user on the Host computer a small version of how
the other person views his or her screen in Watch mode. The transfer mode can be selected
through the context menu.
Netviewer Admin
74
Glossary
NetPlayer
Application available in combination with the recording function; used to replay session
recordings in the *.nvl file format.
Netviewer window
The grey-bordered window in which the Master sees the Host's screen.
NVL
Proprietary file format of the session recordings which are generated during a session when
the recording function is activated. Can be replayed only in Netviewer NetPlayer.
Password
Password with which the Master must authenticate itself when starting the Master program.
Pointer
Arrow-shaped pointing instrument which the Master can use in Watch mode without remote
control. If he or she clicks in the Netviewer window, an arrow will appear at this position on
the Host computer's screen.
Profile
The profile defines which functions in the Control Panel are shown and hidden in order to
adapt Netviewer Admin to individual requirements. Profiles are defined in the profile
administration area of the MyNetviewer Customer Portal.
Profile administration
Additional module for creating and administering profiles. When the Netviewer user has the
proper authorization, a link to the Profile administration will be available on the start screen.
Proxy
Server located between a user's computer and the Internet. It can be used as a firewall to
provide protection or as a cache to speed up the display of Web pages. From the perspective
of the server, the proxy acts as a client; from the perspective of the the client, it acts as a
server. In the simplest case, the proxy simply forwards the data.
Quality corner
Indicator (green, striped, or gray circle) in Control Panel, Mini-panel, and Netviewer window
frame which shows the progress of the screen transfer.
Recording function
Additional functionality that enables recording of sessions in the .nvl file format. Session
recordings can be replayed with Netviewer NetPlayer.
Remote Control
The Master receives the right to remotely control all of the other person's visible applications
(besides the Netviewer Control Panel) by making mouse and keyboard entries.
Role
A method for administering users that allows the Netviewer Administrator to grant users
specific rights in Netviewer. Users are assigned roles in the User Administration area of the
MyNetviewer Customer Portal.
Security key
Key (by default [F11]) that a user of the Host computer in Show mode can use to immediately
revoke remote-control and drag-and-drop file-transfer rights from the Master in Watch mode
when remote control is activated.
Netviewer Admin
75
Glossary
Session
Netviewer Admin session that the Master establishes with the Host computer. Also a tray in
the Control Panel with centralized information about the session.
Splash screen
Wait window that appears on the screen as Netviewer starts.
Task bar
Bar at the lower edge of the desktop which provides access to the program selection menu,
displays icons of currently running programs, and displays the date and time.
Transfer mode
Mode selectable through the monitor's context menu with which a user can determine the
image quality and transfer speed with which the Host screen will be transferred to the
Master.
Tray
An extendable and retractable section of the Control Panel that provides access to a single
Netviewer function (such as video transmission). Some modules can be revealed or hidden
through the Profile administration.
User administration
Additional module in the MyNetviewer customer portal that provides user administration
functions when using the e-mail address and password authentication method.
VoIP
Tray in Control Panel for activating and regulating speech transmission via voice over IP.
Watch mode
The mode in which a session participant can view his or her partner’s screen. By default, the
Master starts in Watch mode and sees the Host computer's screen.
Netviewer Admin
76
Contact
Third-party components
Please note that this software also contains third-party software, specifically open
source software. Following is an overview of these components:
adCpuUsage
%%The following software is included in this product: adCpuUsage ; Copyright (C) 2000 by
Alexey A. Dynnikov <[email protected]>; Use of any of this software is governed by the terms of
the license below: AdCpuUsage license; http://www.aldyn.ru/products/cpu_usage/index.html
; Code Reference: http://www.aldyn.ru/products/cpu_usage/index.html .-
as3corelib
%%The following software is included in this product: as3corelib ; Copyright (c) 2008, Adobe
Systems Incorporated ; Use of any of this software is governed by the terms of the license
below: BSD License; http://www.opensource.org/licenses/bsd-license.php ; Code Reference:
https://github.com/downloads/mikechambers/as3corelib/as3corelib-.93.zip .-
Base64_Java
%%The following software is included in this product: Base64_Java ; Robert Harder; Use of
any of this software is governed by the terms of the license below: The software is Public
Domain; http://iharder.sourceforge.net/current/java/base64/ ; Code Reference:
http://sourceforge.net/projects/iharder/files/base64/2.3/ .-
Boost C++ Libraries
%%The following software is included in this product: Boost C++ Libraries ; Copyright Beman
Dawes et al, 2008; Use of any of this software is governed by the terms of the license below:
Boost Software License, Version 1.0; http://www.boost.org/LICENSE_1_0.txt ; Code
Reference: http://sourceforge.net/projects/boost/files/ .-
Crypto++
%%The following software is included in this product: Crypto++ ; Compilation Copyright (c)
1995-2010 by Wei Dai. All rights reserved.; Use of any of this software is governed by the
terms of the license below: Crypto++ compilation license;
http://www.cryptopp.com/License.txt ; Code Reference:
http://www.cryptopp.com/#download .-
DEC 3.0
%%The following software is included in this product: DEC 3.0; Copyright (c) 1999 by Hagen
Reddmann; Use of any of this software is governed by the terms of the license below: DEC
3.0 license; http://code.google.com/p/delphidec/downloads/detail?name=DEC_v3.0.zip ;
Code Reference: DEC 3.0 license;
http://code.google.com/p/delphidec/downloads/detail?name=DEC_v3.0.zip ; Code Reference:
DEC 5.1
%%The following software is included in this product: DEC 5.1; Copyright: Hagen Reddmann
HaReddmann at T-Online dot de; Use of any of this software is governed by the terms of the
license below: DEC 5.1 license;
http://code.google.com/p/delphidec/downloads/detail?name=DEC_v3.0.zip ; Code Reference:
http://code.google.com/p/delphidec/downloads/detail?name=DEC_v5.1c.zip .-
Delphi BT
MemoryModule
%%The following software is included in this product: Delphi BT MemoryModule ; Copyright
(c) 2005-2010 by Martin Offenwanger / [email protected]; Use of any of this software is
governed by the terms of the license below: Mozilla Public License 1.1 (MPL 1.1);
http://www.mozilla.org/MPL/MPL-1.1.html ; Code Reference:
http://code.google.com/p/memorymodule/downloads/detail?name=BTMemoryModule_0.0.4
.zip&can=2&q= .-
Netviewer Admin
78
DSpack
%%The following software is included in this product: DSpack ; Copyright (C) Microsoft
Corporation. All rights reserved. Copyright (C) 2002 Henri GOURVEST; Use of any of this
software is governed by the terms of the license below: Mozilla Public License 1.1 (MPL 1.1);
http://www.mozilla.org/MPL/MPL-1.1.html ; Please see section 7 of the license regarding the
“DISCLAIMER OF WARRANTY. COVERED CODE IS PROVIDED UNDER THIS LICENSE ON
AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES THAT THE COVERED CODE
IS FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE OR NONINFRINGING. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
COVERED CODE IS WITH YOU. SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY
RESPECT,YOU (NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR) ASSUME
THE COST OF ANY NECESSARY SERVICING, REPAIR OR CORRECTION. THIS
DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE. NO
USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS
DISCLAIMER”. The sourcecode of the above mentioned program is unmodified; downloadable
unmodified sourcecode: Code Reference:
http://code.google.com/p/dspack/downloads/detail?name=dspack2.3.4.zip&can=2&q= .-
FastMM
%%The following software is included in this product: FastMM ; Copyright Professional
Software Development / Pierre le Riche; It is released under a dual license, and you may
choose to use it under either the Mozilla Public License 1.1 or the GNU Lesser General Public
License 2.1: Use of any of this software is governed by the terms of the license below: Mozilla
Public License 1.1 (MPL 1.1); http://www.mozilla.org/MPL/MPL-1.1.html ; Please see section 7
of the license regarding the “DISCLAIMER OF WARRANTY. COVERED CODE IS PROVIDED
UNDER THIS LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES
THAT THE COVERED CODE IS FREE OF DEFECTS, MERCHANTABLE, FIT FOR A
PARTICULAR PURPOSE OR NON-INFRINGING. THE ENTIRE RISK AS TO THE QUALITY
AND PERFORMANCE OF THE COVERED CODE IS WITH YOU. SHOULD ANY COVERED
CODE PROVE DEFECTIVE IN ANY RESPECT,YOU (NOT THE INITIAL DEVELOPER OR ANY
OTHER CONTRIBUTOR) ASSUME THE COST OF ANY NECESSARY SERVICING, REPAIR
OR CORRECTION. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL
PART OF THIS LICENSE. NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER
EXCEPT UNDER THIS DISCLAIMER”. The sourcecode of the above mentioned program is
unmodified; downloadable unmodified sourcecode: Code Reference:
http://sourceforge.net/projects/fastmm/files/.- Use of any of this software is governed by the
terms of the license below: GNU Lesser Public License 2.1 (LGPL 2.1);
http://www.gnu.org/licenses/lgpl-2.1.html ; Code Reference:
http://sourceforge.net/projects/fastmm/files/ .-
Netviewer Admin
79
Indy Internet Direct
%%The following software is included in this product: Indy Internet Direct ; Portions of this
software are Copyright (c) 1993 - 2003, Chad Z. Hower (Kudzu) and the Indy Pit Crew http://www.IndyProject.org/; Use of any of this software is governed for the code of
IdUFT8.pas by the terms of the license below: Mozilla Public License 1.1 (MPL 1.1);
http://www.mozilla.org/MPL/MPL-1.1.html ; Please see section 7 of the license regarding the
“DISCLAIMER OF WARRANTY. COVERED CODE IS PROVIDED UNDER THIS LICENSE ON
AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES THAT THE COVERED CODE
IS FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE OR NONINFRINGING. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
COVERED CODE IS WITH YOU. SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY
RESPECT,YOU (NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR) ASSUME
THE COST OF ANY NECESSARY SERVICING, REPAIR OR CORRECTION. THIS
DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE. NO
USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS
DISCLAIMER”. The sourcecode of the above mentioned program is unmodified; downloadable
unmodified sourcecode: Code Reference:
http://www.indyproject.org/downloads/10/indy10.0.52_source.zip .- Other Portions of this
software are Copyright (c) 1993 - 2003, Chad Z. Hower (Kudzu) and the Indy Pit Crew http://www.IndyProject.org/; Use of any of this software is governed by the terms of the
license below: Indy BSD License; http://www.indyproject.org/License/BSD.EN.aspx ; Code
Reference: http://www.indyproject.org/downloads/10/indy10.0.52_source.zip .-
International
Components for
Unicode (ICU)
%%The following software is included in this product: International Components for Unicode
(ICU) ; Copyright (C) 2000-2010, International Business Machines, Copyright © 1991-2005
Unicode, Inc. All rights reserved; Use of any of this software is governed by the terms of the
license below: ICU License; http://source.icu-project.org/repos/icu/icu/trunk/license.html ;
Code Reference: http://download.icu-project.org/files/icu4c/4.6/icu4c-4_6-src.tgz .-
Internet Component
Suite (ICS)
%%The following software is included in this product: Internet Component Suite (ICS) ;
Copyright (C) 1997-2008 by François PIETTE; Use of any of this software is governed by the
terms of the license below: ICS License; http://www.overbyte.be ; Code Reference:
http://www.overbyte.be .-
JEDI Windows API
%%The following software is included in this product: JEDI Windows API ; Copyright © 19952001 Microsoft Corporation. All Rights Reserved, Copyright (C) 2004-2009 Alex Gorbatchev,
Copyright (C) Christian Wimmer. All rights reserved, Copyright © Marcel van Brakel 1999-2001;
It is released under a dual license, and you may choose to use it under either the Mozilla
Public License 1.1 (MPL 1.1) or the GNU Lesser Public License 2.1 (LGPL 2.1);Use of any of this
software is governed by the terms of the license below: Mozilla Public License 1.1 (MPL 1.1);
http://www.mozilla.org/MPL/MPL-1.1.html ; Please see section 7 of the license regarding the
“DISCLAIMER OF WARRANTY. COVERED CODE IS PROVIDED UNDER THIS LICENSE ON
AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES THAT THE COVERED CODE
IS FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE OR NONINFRINGING. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
COVERED CODE IS WITH YOU. SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY
RESPECT,YOU (NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR) ASSUME
THE COST OF ANY NECESSARY SERVICING, REPAIR OR CORRECTION. THIS
DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE. NO
USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS
DISCLAIMER”. The sourcecode of the above mentioned program is unmodified; downloadable
unmodified sourcecode: Code Reference: http://sourceforge.net/projects/jedi-apilib/files/ .Use of any of this software is governed by the terms of the license below: GNU Lesser Public
License 2.1 (LGPL 2.1); http://www.gnu.org/licenses/lgpl-2.1.html ; Code Reference:
http://sourceforge.net/projects/jedi-apilib/files/ .-
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80
JSON Spirit
%%The following software is included in this product: JSON Spirit ; Copyright (c) 2007 - 2009
John W. Wilkinson; Use of any of this software is governed by the terms of the license below:
MIT license; http://www.opensource.org/licenses/mit-license.php ; Code Reference:
http://www.codeproject.com/KB/recipes/JSON_Spirit.aspx?display=Print .-
libcurl
%%The following software is included in this product: libcurl ; Copyright (c) 1996 - 2010, Daniel
Stenberg, <[email protected]>; Use of any of this software is governed by the terms of the
license below: The curl license; http://curl.haxx.se/docs/copyright.html ; Code Reference:
http://curl.haxx.se/download/curl-7.21.2.tar.gz .-
log4cplus
%%The following software is included in this product: log4cplus ; Copyright (C) 1999-2009
Contributors to log4cplus project. All rights reserved.; It is released under a dual license, and
you may choose to use it under either the Apache License Version 2.0 or Two clause BSD
License / FreeBSD license; Use of any of this software is governed by the terms of the license
below: Apache License Version 2.0; http://www.apache.org/licenses/LICENSE-2.0 ; Code
Reference: http://sourceforge.net/projects/log4cplus/files/ .- Use of any of this software is
governed by the terms of the license below: Two clause BSD License / FreeBSD license;
http://www.freebsd.org/copyright/freebsd-license.html ; Code Reference:
http://sourceforge.net/projects/log4cplus/files/ .-
MSAcm.pas
%%The following software is included in this product: MSAcm.pas ; Copyright (C) 1999
Francois Piette, Copyright (C) 1995-1999 Microsoft Corporation; Use of any of this software is
governed by the terms of the license below: Mozilla Public License 1.1 (MPL 1.1);
http://www.mozilla.org/MPL/MPL-1.1.html ; Code Reference:
http://www.koders.com/delphi/fid730EDF4CF77F984CEF2186C195FF14488478C59B.aspx?s=t
hread .-
paszlib
%%The following software is included in this product: paszlib ; Copyright (C) 1998 by Jacques
Nomssi Nzali; Use of any of this software is governed by the terms of the license below:
paszlib license; ftp://ftp.riken.go.jp/pub/pc/simtelnet/msdos/turbopas/paszlb10.zip ; Code
Reference: ftp://ftp.riken.go.jp/pub/pc/simtelnet/msdos/turbopas/paszlb10.zip .-
Speex Codec
%%The following software is included in this product: Speex Codec ; © 2002-2003, Jean-Marc
Valin/Xiph.Org Foundation; Use of any of this software is governed by the terms of the license
below: Revised BSD license; http://www.xiph.org/licenses/bsd/speex/ ; Code Reference:
http://www.speex.org/downloads/ .-
SSLeay
%%The following software is included in this product: SSLeay ; Copyright (C) 1997 Eric Young
([email protected]), please note that the SSL documentation included with this distribution
is covered by the same copyright terms except that the holder is Tim Hudson
([email protected]); Use of any of this software is governed by the terms of the license below:
SSLeay license; http://h71000.www7.hp.com/doc/83final/ba554_90007/apcs02.html ; Code
Reference: http://dl.packetstormsecurity.net/crypt/SSL/SSLeay/SSLeay-0.9.0b.tar.gz .-
Netviewer Admin
81
superobject – A fast
Delphi JSON parser
%%The following software is included in this product: superobject – A fast Delphi JSON parser
; Unit owner : Henri Gourvest <[email protected]>; It is released under a dual license, and
you may choose to use it under either the Mozilla Public License 1.1 or the GNU Lesser General
Public License 2.1: Use of any of this software is governed by the terms of the license below:
Mozilla Public License 1.1 (MPL 1.1); http://www.mozilla.org/MPL/MPL-1.1.html ; Please see
section 7 of the license regarding the “DISCLAIMER OF WARRANTY. COVERED CODE IS
PROVIDED UNDER THIS LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS, MERCHANTABLE, FIT
FOR A PARTICULAR PURPOSE OR NON-INFRINGING. THE ENTIRE RISK AS TO THE
QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU. SHOULD ANY
COVERED CODE PROVE DEFECTIVE IN ANY RESPECT,YOU (NOT THE INITIAL
DEVELOPER OR ANY OTHER CONTRIBUTOR) ASSUME THE COST OF ANY NECESSARY
SERVICING, REPAIR OR CORRECTION. THIS DISCLAIMER OF WARRANTY CONSTITUTES
AN ESSENTIAL PART OF THIS LICENSE. NO USE OF ANY COVERED CODE IS
AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER”. The sourcecode of the
above mentioned program is unmodified; downloadable unmodified sourcecode: Code
Reference: http://code.google.com/p/superobject/source/checkout .- Use of any of this
software is governed by the terms of the license below: GNU Lesser Public License 2.1 (LGPL
2.1); http://www.gnu.org/licenses/lgpl-2.1.html ; Code Reference:
http://code.google.com/p/superobject/source/checkout .-
Theora Codec
%%The following software is included in this product: Theora Codec ; Copyright (C) 2002-2009
Xiph.org Foundation; Use of any of this software is governed by the terms of the license
below: Theora license; http://www.theora.org/downloads/ ; Code Reference:
http://www.theora.org/downloads/ .-
zlib
%%The following software is included in this product: zlib ; Copyright (C) 1995-2010 Jean-loup
Gailly and Mark Adler; Use of any of this software is governed by the terms of the license
below: zlib License; http://www.zlib.net/zlib_license.html ; Code Reference:
http://zlib.net/zlib-1.2.5.tar.gz .-
You can download licenses and terms and conditions associated with these
components from
https://get.netviewer.com/thirdpartylicenses/Netviewer_thirdpartylicenses.zip
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82
Copyrights and brands
© 2011 Netviewer AG. All rights reserved.
Operating instructions, manuals, and software are copyright protected. Copying,
reproduction, translation, or conversion to any type of electronic media or machine readable
form in entirety or parts without previous written approval of Netviewer AG is not permitted.
All additional rights to the software are defined in the license agreements and General Terms
and Conditions.
The Netviewer logo is a registered trademark of Netviewer AG. Identical or similar usage of
the logo in commercial transactions without approval of Netviewer can lead to cease-anddesist and damage compensation claims.
Rights to other brands and product names mentioned in this manual lie with their owners and
are hereby acknowledged. Mentioning of products that do not come from Netviewer AG
serves informational purposes only and does not constitute a promotion. Netviewer AG shall
assume no liability for the selection, performance, or usability of these products.
Exclusion of liability
Any claims against Netviewer AG related to hardware or software products mentioned in this
manual must be pursuant to the stipulations of the license agreements and General Terms
and Conditions. Any additional claims are excluded; in particular, Netviewer AG assumes no
liability for the correctness of the contents of this manual.
www.netviewer.com
Juni 2011
Version 1.0
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