Gateway 400SD4 Notebook Reference Guide

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Gateway 400SD4 Notebook Reference Guide | Manualzz

REFERENCE GUIDE

®

Contents

Chapter 1: About this reference. . . . . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Gateway model and serial number . . . . . . . . . . . . . . . . . . . . 3

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . 3

For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 2: Checking Out Your Notebook . . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3: Using Your Gateway Notebook . . . . 13

Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Protecting from power source problems . . . . . . . . . . . . . 15

Connecting the dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting to a cable or DSL modem or to a network . . . 17

Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . . . . 19

Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Turning your wireless radio on or off . . . . . . . . . . . . . . . . . . . . 28

Chapter 4: Using Accessories . . . . . . . . . . . . . . . . 31

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Removing a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Adding and removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . .33

Using an optional port replicator . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing a printer or other peripheral device . . . . . . . . . . . . .35

Connecting a USB printer, scanner, or digital camera . .36

Connecting an IEEE 1394 video camera or MP3 player .36

Viewing the display on a projector or monitor . . . . . . . . . . . .37

Ordering accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Chapter 5: Managing Power . . . . . . . . . . . . . . . . . 41

Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . .46

Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Changing notebook power settings . . . . . . . . . . . . . . . . . . . . . .47

Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . .48

Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Changing advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . .51

Activating and using Hibernate mode . . . . . . . . . . . . . . . .52

Chapter 6: Traveling with Your Notebook . . . . 55

Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . .57

Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

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Contents

Chapter 7: Maintaining Your Notebook . . . . . . 61

Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . . . . 64

Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 8: Upgrading Your Notebook . . . . . . . . 65

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . 66

Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . 67

Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 9: Troubleshooting . . . . . . . . . . . . . . . . . 73

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

External DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Networks (wired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Networks (wireless) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

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Contents www.gateway.com

Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Before calling Gateway Customer Care . . . . . . . . . . . . . . 103

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Appendix A: Safety, Regulatory, and Legal

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Important safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Regulatory compliance statements . . . . . . . . . . . . . . . . . . . . . 110

Wireless guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

EPA ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Environmental information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

iv

CHAPTER 1

About this reference

• About this guide

• Accessing the online User Guide

• Gateway contact information

• Microsoft Certificate of Authenticity

• For more information

1

2

CHAPTER 1: About this reference

About this guide

This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User

Guide .

Accessing the online User Guide

In addition to this guide, the online User Guide has been included on your hard drive. The User

Guide is an in-depth, easy-to-read manual that includes information on the following topics:

Help and technical support

Using and customizing Windows and other software

Controlling audio and video settings ■

Using the Internet

Protecting your files

Playing and recording media

Networking

■ Maintenance and troubleshooting

To access the online User Guide :

Click Start , All Programs , then click

Gateway Documentation .

Gateway contact information

Gateway contact information

Gateway model and serial number

Important

The label shown in this section is for informational purposes only. Label information varies by model, features ordered, and location.

The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway

Customer Care will need this information if you call for assistance.

Online Support:

Tech Support Phone:

Hours:

Model:

S/No:

Microsoft Certificate of

Authenticity

The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system.

3

4

CHAPTER 1: About this reference

For more information

For more information about your notebook, visit

Gateway’s Support page at www.gateway.com

or the Web address shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.

CHAPTER 2

Checking Out Your Notebook

• Front

• Left

• Right

• Bottom

• Keyboard area

5

CHAPTER 2: Checking Out Your Notebook

Front

Component Icon

Power indicator

Battery charge indicator

Power indicator

Battery charge indicator

Description

LED on - notebook is on.

LED blinking - notebook is in Standby mode.

LED off - notebook is off.

LED blue - battery is fully charged.

LED purple - battery is charging.

LED blinking red - battery charge is very low.

LED solid red - battery is malfunctioning.

Left

Power connector

Monitor port Docking port Ventilation fan

Memory card reader

PC Card slot

Component Icon Description

Power connector

Plug the AC adapter cable into this connector.

6

Left

Component Icon Description

Monitor port

Docking port

Ventilation fan

PC Card slot

Memory card reader

Plug an analog VGA monitor or projector into this port. For more information, see

“Viewing the display on a projector or monitor” on page 37

.

Connect the optional port replicator to this port.

Warning: Power is passed through this port.

This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook.

Helps cool internal components.

Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.

Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

Insert one Type II PC Card into this slot. For

more information, see “Adding and removing a

PC Card” on page 33 .

Insert a memory card from a digital camera,

MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see

“Using the memory card reader” on page 32 .

The memory card reader supports Memory

Stick®, Memory Stick Pro®, Mini Secure Digital®,

MultiMediaCard™, RS-MultiMediaCard™, and

Secure Digital™ cards.

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CHAPTER 2: Checking Out Your Notebook

Right

8

USB ports

Component Icon Description

Ethernet jack

Modem jack

Kensington lock slot

Microphone jack

Headphone jack

IEEE 1394 port

USB ports Plug USB devices (such as a CD or DVD drive, diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports.

Ethernet jack

Modem jack

IEEE 1394 port

Headphone jack

Microphone jack

Plug an Ethernet network cable into this jack.

The other end of the cable can be plugged into a cable modem, DSL modem, or an Ethernet network jack. For more information, see

“Connecting to a cable or DSL modem or to a network” on page 17 .

Plug a dial-up modem cable into this jack. For

more information, see “Connecting the dial-up modem” on page 16 .

Plug an IEEE 1394 (also known as Firewire

®

or i.Link

®

) device (such as a digital camcorder or

MP3 player) into this 4-pin IEEE 1394 port.

Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack.

Plug a microphone into this jack.

Kensington™ lock slot

Secure your notebook to an object by connecting a Kensington cable lock to this slot.

Bottom

Bottom

Memory bay Battery latch Battery

Speaker Speaker

Ventilation fan

Hard drive bay

Customer care label

Component Icon

Hard drive bay

Speakers

Memory bay

Battery latch

Battery

Description

The hard drive is located in this bay. For more information, see

“Replacing the hard drive kit” on page 70

.

Provide audio output when headphones or amplified speakers are not plugged in.

Install a memory module into this bay. For more information, see

“Adding or replacing memory modules” on page 67

.

Slide to release the battery. For more information, see

“Changing batteries” on page 43

.

Provides power when the notebook is not plugged into AC power.

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CHAPTER 2: Checking Out Your Notebook

Component Icon

Ventilation fan

Customer

Care label

Description

Helps cool internal components.

Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.

Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

Includes the Customer Care contact information. For more information, see

“Gateway contact information” on page 3

.

10

Keyboard area

Keyboard area

Power button

Keyboard

Status indicators

Touchpad

Component Icon Description

Power button

Keyboard

Touchpad

Status indicators

Press to turn the power on or off. You can also configure the power button for

Standby/Resume mode. For more information on configuring the power button mode, see

“Changing notebook power settings” on page 47 .

Provides all the features of a full-sized, computer keyboard. For more information, see

“Using the keyboard” on page 21

.

Provides all the functionality of a mouse. For

more information, see “Using the EZ Pad touchpad” on page 25

.

Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. For more information, see

“Using the status indicators” on page 20 .

11

CHAPTER 2: Checking Out Your Notebook

12

CHAPTER 3

Using Your Gateway Notebook

• Connecting the AC adapter

• Connecting the dial-up modem

• Connecting to a cable or DSL modem or to a network

• Starting your notebook

• Turning off your notebook

• Restarting (rebooting) your notebook

• Using the status indicators

• Using the keyboard

• Using the EZ Pad touchpad

• Adjusting the volume

• Turning your wireless radio on or off

13

CHAPTER 3: Using Your Gateway Notebook

Connecting the AC adapter

Warning

Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact

Gateway about returning defective AC adapters.

You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge.

1

To connect the AC adapter:

Connect the power cord to the AC adapter.

Caution

Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway.

Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.

Important

If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect. If the battery life seems short even after being charged for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see

“Recalibrating the battery” on page 44

.

2 Connect the AC adapter to your notebook’s power connector.

14

Important

If the battery charge indicator does not turn blue after three hours, contact Gateway

Customer Care at the location shown on the

Customer Care label.

For more information, see

“Gateway contact information” on page 3

.

Connecting the AC adapter

3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see

“Front” on page 6

for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: a Unplug the adapter from your notebook, then plug it back in.

b Press F N + F1 to toggle the status lights on and off.

4 When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to

AC power until the battery charge indicator turns blue.

Protecting from power source problems

Warning

High voltages can enter your notebook through both the power cord and the modem connection.

To protect your notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector , which absorbs voltage surges and prevents them from reaching your notebook.

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CHAPTER 3: Using Your Gateway Notebook

Connecting the dial-up modem

Warning

To reduce the risk of fire, use only No. 26

AWG or larger telecommunications line cord.

Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line.

1

To connect the modem:

Insert one end of a modem cable into the modem jack on the right side of your notebook.

2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.

3 Start your notebook, then start your communications program.

16

Connecting to a cable or DSL modem or to a network

Connecting to a cable or DSL modem or to a network

Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network.

1

To connect to a cable or DSL modem or to a wired Ethernet network:

Insert one end of a network cable into the network jack on the right side of your notebook.

2 Insert the other end of the network cable into a cable modem, DSL modem, or

Ethernet network jack.

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CHAPTER 3: Using Your Gateway Notebook

Starting your notebook

Warning

Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

1

To start your notebook:

Lift the LCD panel.

2 Press the power button located above the keyboard.

Caution

Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

Power button

Tips & Tricks

For more information about changing the power button mode, see

“Changing notebook power settings” on page 47

.

3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook.

Waking up your notebook

Tips & Tricks

For more information about Standby mode, see

“Changing notebook power settings” on page 47

.

When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Standby . While in

Standby, the power indicator flashes. If your notebook is in Standby mode, press the power button to “wake” it up.

Turning off your notebook

Important

If for some reason you cannot use the Turn

Off Computer option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.

1

To turn off your notebook:

Click Start , then click Turn Off Computer .

The Turn Off Computer dialog box opens.

2 Click Turn Off . Windows shuts down and turns off your notebook.

18

Restarting (rebooting) your notebook

Restarting (rebooting) your notebook

Important

If your notebook does not turn off immediately, complete the following steps until the notebook turns off:

1. Press and hold the power button for about five seconds, then release it.

2. Unplug the power cord and remove the battery for more than

10 seconds.

If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook.

1

To close unresponsive programs and restart your notebook:

Press C

TRL

+A

LT

+D

EL

. The Windows Security dialog box opens.

2 Click Task Manager . The Windows Task

Manager dialog box opens.

3 Click the program that is not responding.

4 Click End Task .

5 Click X in the top-right corner of the

Windows Task Manager dialog box.

6 If your notebook does not respond, turn it off, wait ten seconds, then turn it on again.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

19

CHAPTER 3: Using Your Gateway Notebook

Using the status indicators

Important

If none of the indicators are on, you may need to press

F N +F1 to toggle the status indicators on.

Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad.

Wireless network Power

Hard drive

Num lock

Battery charge Caps lock

Indicator Icon Description

Wireless network

(optional)

Hard drive

LED on - wireless IEEE 802.11 radio is turned on.

LED off - wireless IEEE 802.11 radio is turned off.

LED blinking - hard drive is being accessed.

LED off - hard drive is not being accessed.

Power

Battery charge

Num lock

Caps lock

1

A

LED on - notebook is on.

LED blinking - notebook is in Standby mode.

LED off - notebook is off.

LED blue - battery is fully charged.

LED purple - battery is charging.

LED blinking red - battery charge is very low.

LED solid red - battery is malfunctioning.

LED on - numeric keypad is turned on.

LED off - numeric keypad is turned off.

LED on - caps lock is turned on.

LED off - caps lock is turned off.

20

Using the keyboard

Using the keyboard

Tips & Tricks

You can attach an external keyboard to the notebook using a

USB port. You do not need to shut down the notebook to connect a

USB keyboard.

Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for

Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

Function keys/ System keys

F

N

key

Windows key

Numeric keypad

Application key

Arrow keys/

Navigation keys

21

CHAPTER 3: Using Your Gateway Notebook

Key types

The keyboard has several different types of keys.

Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key.

Key type

Function keys

System keys

F N key

Windows key

Numeric keypad

Application key

Icon Description

Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help.

Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

Important: Press F N + F11 to input F12 .

Press these colored keys in combination with the

F N key to perform specific actions. For more

information, see “System key combinations” on page 23 .

Press the F N key in combination with a colored system key to perform a specific action.

Press this key to open the Windows Start menu.

This key can also be used in combination with other keys to open utilities like F (Search utility),

R (Run utility), and E (Explorer utility).

Use these keys to type numbers when the numeric keypad is turned on. Press turn on the numeric keypad.

F N +

1 to

Press this key for quick access to shortcut menus and help assistants in Windows.

Arrow keys

Navigation keys

Press these keys to move the cursor up, down, right, or left.

Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.

22

Using the keyboard

System key combinations

When you press the F

N

key and a system key at the same time, your notebook performs the action identified by the text or icon on the key.

Press and hold F

N

, then press this system key...

To...

Toggle the status indicators on or off. For more information, see

“Using the status indicators” on page 20

.

Turn the optional wireless network on or off. For more information, see “Wireless

Networking” in your online User Guide .

Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11g, IEEE 802.11b, and IEEE 802.11a communication devices are examples of devices that provide wireless communication.

Enter Standby mode. Press the power button to leave Standby mode. For more information, see

“Changing notebook power settings” on page 47 .

Toggle the notebook display in the following order:

The LCD

An external monitor or projector (a monitor or projector must be plugged into the monitor port on your notebook)

■ Both displays at the same time

For more information, see “Viewing the display on a projector or monitor” on page 37

.

Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the optional wireless network is being used. Press the key combination again to close this box.

23

CHAPTER 3: Using Your Gateway Notebook

Press and hold F

N

, then press this system key...

To...

+

Turn the optional Bluetooth feature on or off.

Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication.

Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight.

Press a second time to decrease the brightness below the normal lowest brightness setting. Use this feature in dim lighting situations.

Press a third time to return the display to the normal brightness setting.

Important: Using this feature will affect battery performance.

Decrease volume. For more information, see

“Adjusting the volume” on page 27 .

Increase volume. For more information, see

“Adjusting the volume” on page 27 .

Mute the sound. Press the key combination again to restore the sound. For more

information, see “Adjusting the volume” on page 27

.

Increase the brightness of the display.

Decrease the brightness of the display.

24

Using the EZ Pad touchpad

Using the EZ Pad touchpad

The EZ Pad™ consists of a touchpad and two buttons.

Tips & Tricks

For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see

“Changing the mouse or touchpad settings” in the online User

Guide.

Touchpad

Tips & Tricks

You received your notebook with the EZ

Pad touchpad set to only accept clicking by using the touchpad buttons. You can change this feature to allow tapping on the touchpad to simulate clicking the left button.

For more information, see “Changing the mouse or touchpad settings” in the online

User Guide.

Left button Right button

When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.

You can use the EZ-Pad left and right buttons below the touchpad to select objects.

25

CHAPTER 3: Using Your Gateway Notebook

Do this...

To...

Move the pointer on the screen.

Select an object on the screen.

Start a program or open a file or folder.

Access a shortcut menu or find more information about an object on the screen.

26

Move your finger around on the touchpad.

If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger.

Position the pointer over the object.

Quickly press and release the left button once. This action is called clicking .

Position the pointer over the object.

Press the left button twice in rapid succession.

This action is

.

called double-clicking

Position the pointer over the object.

Quickly press and release the right button once. This action is called right-clicking .

Adjusting the volume

To...

Move an object on the screen.

Do this...

Position the pointer over the object.

Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.

Adjusting the volume

Tips & Tricks

For instructions on how to adjust the volume in Windows, see “Adjusting the

Volume” in the online

User Guide.

You can use the volume control to adjust the overall volume of your notebook.

To adjust the overall volume level using hardware controls:

If you are using external speakers, turn the knob on the front of the speakers.

-OR-

Use the mute and volume control buttons on the keyboard. For more information, see

“System key combinations” on page 23

.

27

CHAPTER 3: Using Your Gateway Notebook

Turning your wireless radio on or off

Warning

Radio frequency wireless communication can interfere with equipment on commercial aircraft.

Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a,

IEEE 802.11b,

IEEE 802.11g, and

Bluetooth communication devices are examples of devices that provide wireless communication.

Your Gateway notebook may have a factory-installed wireless networking card.

To turn the wireless IEEE 802.11 radio on or off:

Press F N + F2 . The wireless status indicator turns on or off. For the location of the

wireless status indicator, see “Using the status indicators” on page 20

.

To turn the Bluetooth radio on or off:

Press F N + F6 . The first time you use

Bluetooth, you need to configure your notebook using the Initial Bluetooth

Configuration Wizard .

Warning

In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, hospitals, and oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to using or turning on the wireless device.

28

Tips & Tricks

For more information about using your notebook on a wireless network, see “Wireless

Networking” in the online User Guide.

Tips & Tricks

For more information about using

Bluetooth, click Start,

All Programs,

My Bluetooth Places.

When the My

Bluetooth Places window opens, click

Help, then click

Bluetooth Help Topics.

Turning your wireless radio on or off

29

CHAPTER 3: Using Your Gateway Notebook

30

CHAPTER 4

Using Accessories

• Using the memory card reader

• Adding and removing a PC Card

• Installing a printer or other peripheral device

• Viewing the display on a projector or monitor

• Ordering accessories

31

CHAPTER 4: Using Accessories

Using the memory card reader

You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

Memory card types

Important

RS-Multimedia Card and Mini Secure

Digital cards require the use of an adapter that is available with the media.

The memory card reader supports Memory

Stick®, Memory Stick Pro®, Mini Secure Digital®,

MultiMediaCard™, RS-MultiMediaCard™, and

Secure Digital™ cards.

Inserting a memory card

To insert a memory card:

Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook.

Using a memory card

1

To access a file on a memory card:

Click Start , then click My Computer .

2 Double-click the drive letter (for example, the E: drive), then double-click the file name.

32

Adding and removing a PC Card

Removing a memory card

Important

Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook.

Important

You may be able to remove some memory card types without pushing them into the notebook.

1

To remove a memory card:

Push the memory card into your notebook.

The memory card pops out slightly.

2 Pull the memory card out of your notebook.

Adding and removing a PC Card

Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping .

Hot-swapping means that you can insert a

PC Card while your notebook is running. If your

PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.

33

CHAPTER 4: Using Accessories

To insert a PC Card:

Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook.

Important

If the remove hardware icon does not appear on the taskbar, click the show hidden icons button.

1

To remove a PC Card:

Click the remove hardware icon in the taskbar, the PC Card name, then click Stop .

-OR-

Turn off your notebook.

2 Release the eject button by pressing the

PC Card eject button once.

3 Eject the PC Card by pressing the eject button again.

34

Using an optional port replicator

Using an optional port replicator

Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.

A port replicator also provides additional ports and other expansion features not included with your notebook. For more information about using a port replicator, see the port replicator user guide.

Installing a printer or other peripheral device

Important

Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions.

Help and

Support

For more information about installing peripheral devices, click Start , then click

Help and Support .

Type the keyword installing devices in the Search box, then click the arrow.

Your notebook has one or more of the following ports: IEEE 1394 (also known as Firewire

®

or i.Link

®

) and Universal Serial Bus (USB). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook.

IEEE 1394 and USB ports support plug-and-play and hot swapping , which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port.

When you use an IEEE 1394 or USB device for the first time, your notebook will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

35

CHAPTER 4: Using Accessories

Connecting a USB printer, scanner, or digital camera

Important

USB devices may have special installation instructions. See your

USB device’s installation guide.

Your notebook has a two USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse.

Important

For more information about using the USB port on your device, see your device’s documentation.

1

To connect your USB device to your notebook:

Connect one end of the USB cable to your device.

2 Connect the other end of the cable to a

USB port on your notebook.

Tips & Tricks

For the location of the

USB ports on your notebook, see

“Right” on page 8

.

Connecting an IEEE 1394 video camera or MP3 player

Important

For more information about using the IEEE

1394 port on your device, see your device’s documentation.

Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.Link® port) for connecting devices such as a video camera.

Tips & Tricks

For the location of the

IEEE 1394 port on your notebook, see

“Right” on page 8

.

1

To connect your IEEE 1394 device to your notebook:

Connect one end of the IEEE 1394 cable to your video camera.

2 Connect the other end of the cable to the

IEEE 1394 port on your notebook.

Tips & Tricks

For more information about editing video, see your User Guide.

36

Viewing the display on a projector or monitor

Viewing the display on a projector or monitor

Important

Press F N +F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor.

Important

If an external monitor or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter

Standby mode.

Tips & Tricks

For the location of the

VGA port on your notebook, see

“Left” on page 6

.

You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port.

Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience.

1

To use a projector or external monitor:

Turn off your notebook.

2 Plug the projector or monitor cable into the VGA port on your notebook.

3 Turn on your notebook.

4 Plug the projector’s or monitor’s power cord into an AC power source and turn it on.

Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer’s Web site.

5 Right-click any empty space on the desktop, then click Properties . The Display

Properties dialog box opens.

6 Click the Settings tab.

7 Right-click the second monitor icon

(labeled 2 ), then click Attached .

8 Click Apply .

9 Adjust properties such as Screen

Resolution or Color Quality if necessary.

10 Click OK .

37

CHAPTER 4: Using Accessories

Ordering accessories

To order accessories, visit the Accessory Store at www.gateway.com

.

Batteries

If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries

when necessary. See “Changing batteries” on page 43 for more information about using an

additional battery.

Carrying cases

Gateway has large-capacity carrying cases if you need additional space for accessories or supplies.

Disc drives

Your notebook does not have a built-in CD or

DVD drive. You can purchase an external drive to install programs, play audio CDs, play DVDs, access data, and record music, video, and data.

See the user guide for the disc drive for more information about using a disc drive with your notebook.

Hard drives

If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive. See

“Replacing the hard drive kit” on page 70

for more information.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. See

“Adding or replacing memory modules” on page 67 for more information.

38

Ordering accessories

Port replicators

Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.

A port replicator also provides additional ports and other expansion features not included with your notebook. See the user guide for the port replicator for more information about using a port replicator with your notebook.

Printers

You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

USB flash drive

Use a USB flash drive for storing files or transferring files to another computer.

39

CHAPTER 4: Using Accessories

40

CHAPTER 5

Managing Power

• Monitoring the battery charge

• Recharging the battery

• Recalibrating the battery

• Extending battery life

• Changing notebook power settings

41

CHAPTER 5: Managing Power

Monitoring the battery charge

Important

If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button. If the icon still does not appear, make sure that Always show icon on the taskbar is checked on the

Advance tab in the

Power Options

Properties dialog box.

For more information, see

“Changing advanced settings” on page 51.

Tips & Tricks

For more information about the battery charge status indicator, see

“Front” on page 6

.

Tips & Tricks

For more information about recalibrating the battery, see

“Recalibrating the battery” on page 44

.

Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power.

Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. To monitor the battery charge:

■ Double-click the power cord icon or battery icon in the taskbar. The Power

Meter dialog box opens.

Look at the battery charge status indicator.

■ Wait for a Low Battery warning message to appear.

If your battery charge indicator displays what looks like an inaccurate charge, you may need to recalibrate the battery.

Recharging the battery

Important

If the power cord icon does not appear on the taskbar, click the show hidden icons button. If the icon still does not appear, make sure that Always show icon on the taskbar is checked on the

Advance tab in the

Power Options

Properties dialog box.

For more information, see

“Changing advanced settings” on page 51.

42

The battery recharges while it is installed and your notebook is connected to AC power. While the battery recharges, the battery charge indicator turns on and the power cord icon in the taskbar has a lightning bolt .

Changing batteries

Changing batteries

Replacing the battery

Warning

Danger of explosion if battery is incorrectly replaced.

Replace only with a battery specifically manufactured for your

Gateway notebook.

Discard used batteries according to local hazardous material regulations.

The battery used in this device may present a fire or chemical burn hazard if mishandled.

Do not disassemble, heat above 212°F

(100°C), or incinerate.

Dispose of used battery promptly. Keep away from children.

1

To replace the battery:

If your notebook is on and is connected directly to AC power, go to

Step 2 .

-OR-

If your notebook is on and is not plugged into an AC outlet, save your work and turn off the notebook.

2 Close the LCD panel.

3 Turn your notebook over so the bottom is facing up.

4 Press in the small square button on the battery release latch, slide the latch in the direction shown, then slide the battery out of your notebook.

Caution

If your notebook is connected to an AC outlet, you can change the battery while the notebook is turned on.

If your notebook is not plugged into an AC outlet, you must turn the notebook off while changing the battery or you will lose any unsaved data.

.

5 Slide a recharged battery into your notebook until it snaps into place.

6 Slide the battery lock to the locked position.

7 Turn your notebook over.

8 Open the LCD panel and press the power button.

43

CHAPTER 5: Managing Power

Recalibrating the battery

Important

Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again.

Important

If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact

Gateway Customer

Care at the location shown on the

Customer Care label.

For more information, see

“Gateway contact information” on page 3

If your notebook unexpectedly goes into

Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge.

1

To recalibrate the battery:

Connect your notebook to AC power and let the battery charge completely.

2 Disconnect the AC power and restart your notebook.

3 Completely discharge the battery by doing the following: a From the desktop, right-click on the power icon, then select Adjust

Power Properties .

b Click the Power Schemes tab.

c Click the arrow button to open the

Power Schemes list, then click

Always On .

d Click the Alarms tab.

e Click to clear the Low battery alarm and Critical battery alarm check boxes. Let the battery drain until your notebook automatically turns off.

4 After the battery is completely drained, reconnect your notebook to AC power.

5 Charge the battery completely until the battery status indicator turns blue.

6 When you are ready to use your notebook again, do the following: a From the desktop, right-click the power icon, then select Adjust

Power Properties .

44

Extending battery life b Click the Power Schemes tab.

c Click the arrow button to open the

Power Schemes list, then click

Portable/Laptop .

d Click the Alarms tab.

e Click to select the Low battery alarm and Critical battery alarm check boxes.

Extending battery life

Conserving battery power

Tips & Tricks

For more information about using power management settings, see

“Changing notebook power settings” on page 47

.

Tips & Tricks

For more information about using Hibernate mode, see

“Activating and using Hibernate mode” on page 52

.

Tips & Tricks

For more information about traveling with your notebook, see

“Traveling with Your

Notebook” on page 55

.

To conserve power while using the battery to power your notebook:

Dim the display as low as is comfortable.

Remove PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used.

Modify the power management settings for maximum power savings.

Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again.

Use Hibernate mode for maximum power savings while your notebook is not in use.

■ Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For more information, see

“Recharging the battery” on page 42

.

45

CHAPTER 5: Managing Power

Using alternate power sources

To extend battery life, use alternate power sources whenever possible.

■ If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.

■ If you will have access to an EmPower™ in-flight power receptacle, an automobile power outlet, or an automobile cigarette lighter, use a power inverter. Save the battery for times when you cannot use a power adapter.

■ To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones.

Changing power modes

You can use the following power modes to lengthen the life of your notebook’s battery:

■ Standby - while your notebook is in

Standby, it switches to a low power state where devices, such as the display and drives, turn off.

■ Hibernate - (also called save to disk ) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

46

Changing notebook power settings

Using power saving modes

Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.

When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off.

If your notebook is...

On

...and you want to...

...then

On

In Standby or

Hibernate mode

Enter

Standby mode

Enter

Hibernate mode (must be activated)

Exit Standby or

Hibernate mode

Press F N +F3 .

Click click

Start

Turn Off

Computer and hold S then click

Hibernate .

, then

. Press

HIFT ,

Press the power button.

Changing notebook power settings

You can change the function of your notebook’s power button, Standby system key, and power-saving timers by changing power settings on your notebook.

You can customize power settings from the

Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating

Hibernate mode.

47

CHAPTER 5: Managing Power

Changing the power scheme

Help and

Support

For more information about changing the power scheme, click

Start , then click Help and Support . Type the keyword power scheme in the Search box, then click the arrow.

Power schemes (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off.

You can select one of the defined power schemes or create a custom power scheme.

The processor installed in your notebook may use Intel® SpeedStep™ technology to conserve battery power. A SpeedStep-equipped processor can change its operating speed according to the power source. Your notebook’s default settings operate the processor at full speed while connected to AC power and at reduced speed (which uses less power) while using battery power. You can modify the Intel

SpeedStep settings by the power scheme you select.

48

Changing notebook power settings

1

To change the power scheme:

Click Start , then click Control Panel . The

Control Panel window opens. If your

Control Panel is in Category View, click

Performance and Maintenance .

2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens.

3 Click the arrow button to open the Power

Schemes list, then click the power scheme you want.

- OR -

Set the timers, then click Save As and type a name for the scheme.

4 Click OK .

49

CHAPTER 5: Managing Power

Changing alarm options

Help and

Support

For more information about changing the alarm options, click

Start , then click Help and Support . Type the keyword alarm options in the Search box, then click the arrow.

Alarms can alert you when the battery charge is low.

1

To change the alarm options:

Click Start , then click Control Panel . The

Control Panel window opens. If your

Control Panel is in Category View, click

Performance and Maintenance .

2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens.

3 Click the Alarms tab.

50

4 Adjust the alarm settings, then click OK .

Changing notebook power settings

Changing advanced settings

Help and

Support

For more information about changing the power management settings, click Start , then click Help and

Support . Type the keyword power management in the

Search box, then click the arrow.

Advanced power settings let you assign different power saving modes to the power button and

Standby system key. You can also select which power saving mode is activated when you close the LCD panel.

1

To change advanced power management settings:

Click Start , then click Control Panel . The

Control Panel window opens. If your

Control Panel is in Category View, click

Performance and Maintenance .

2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens.

3 Click the Advanced tab.

4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use.

5 Click OK .

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CHAPTER 5: Managing Power

Activating and using Hibernate mode

Help and

Support

For more information about using Hibernate mode, click Start , then click Help and

Support . Type the keyword hibernate in the Search box, then click the arrow.

Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.

The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

1

To activate Hibernate mode:

Click Start , then click Control Panel . The

Control Panel window opens. If your

Control Panel is in Category View, click

Performance and Maintenance .

2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens.

3 Click the Hibernate tab.

52

4 Click the Enable hibernation check box, then click Apply . Hibernate mode is now an option you can select on the Advanced tab

Changing notebook power settings in the Power Options Properties dialog box and in the Shut Down Windows dialog box.

To use Hibernate mode:

As an automatic power savings mode:

Open the Power Options Properties dialog box, then click the Power Schemes tab.

Click the arrow button to open a System hibernates list, then click the time you want to use.

- OR -

Open the Power Options Properties dialog box, then click the Advanced tab.

Hibernate is now an option in the Power buttons lists.

■ As a manually-selected power savings mode:

Click Start , then click Shut Down . Press and hold S HIFT , then click Hibernate .

53

CHAPTER 5: Managing Power

54

CHAPTER 6

Traveling with Your Notebook

• Packing your notebook

• Traveling by air

• Dial-up modem

• Radio frequency wireless connections

• Files

• Security

• Power

• Additional tips

55

CHAPTER 6: Traveling with Your Notebook

Packing your notebook

■ Remove all peripheral devices and cables.

Remember to pack those you will need while traveling.

■ Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack it in checked luggage.

■ Keep your notebook stable during travel.

Secure it to prevent it from sliding around in overhead bins and car trunks.

Traveling by air

■ Do not check your notebook as luggage.

■ Charge the battery in case airport security asks you to start your notebook.

Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it through the metal detector.

Turn off you notebook for takeoff and landing.

Turn off all wireless devices while in the aircraft.

Dial-up modem

■ Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler.

■ Take a telephone line protector.

56

Radio frequency wireless connections

■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally.

■ Take remote access information with you so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be especially useful if you are traveling internationally.

Radio frequency wireless connections

■ Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.

If your notebook came equipped with an internal embedded wireless device, see

“Safety, Regulatory, and Legal Information” on page 107 for general wireless

regulatory guidelines.

Wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a, IEEE 802.11b,

IEEE 802.11g, and Bluetooth communication devices are examples of devices which use wireless to communicate. To turn off your wireless

IEEE 802.11 device, press F N + F2 . To turn off your Bluetooth device, press F

N

+ F6 .

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CHAPTER 6: Traveling with Your Notebook

Files

■ Copy your working files from your desktop computer to your notebook before you travel.

■ If you need to access your desktop computer files from your notebook while traveling, set up your desktop computer for remote access. Contact your network administrator for more information about remote access.

■ Take an external optical drive and extra recordable media for transferring files between computers and backing up files.

Security

Get a locking cable for your notebook so you can attach a cable lock and leave your notebook in your hotel room while you are away.

Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the X-ray machine in security checkpoints.

■ Write down your notebook model number and serial number (located on the bottom of your notebook) in case of theft or loss, and keep the information in a safe place.

Also, tape your business card or an address label to your notebook and accessories.

■ Whoever sits next to you or behind you can see your notebook display. Avoid working with confidential files until you can be sure of privacy.

58

Important

Use a password that you can remember, but that is difficult for someone else to guess.

The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service.

Power

Power

■ Use a startup password to restrict access to your notebook. The startup password is set using the BIOS utility.

■ Review the information in “Protecting your notebook” in the online User Guide .

■ Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters.

■ Take a portable surge protector to protect your notebook from power surges.

■ To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings. For information on conserving battery power, using alternate power sources, and monitoring the battery charge, see

“Managing Power” on page 41 .

Additional tips

If you plan to use several USB peripheral devices, take a portable USB hub to provide additional USB ports.

Take a network cable if you need to connect to a network. Some hotels provide

Internet connectivity only through their networks.

If your notebook has been exposed to cold temperatures, allow it to warm to room temperature before turning it on.

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CHAPTER 6: Traveling with Your Notebook

Carry proof of ownership or a merchandise passport when traveling internationally.

Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged.

Take an external optical drive and your recovery discs (see “Drivers and applications recovery” in the online User

Guide ) in case you need to install an additional driver or software.

60

CHAPTER 7

Maintaining Your Notebook

• Caring for your notebook

• Cleaning your notebook

• Cleaning CDs or DVDs

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CHAPTER 7: Maintaining Your Notebook

Caring for your notebook

To extend the life of your notebook:

■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

When transporting your notebook, we recommend that you put it in a carrying case.

Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.

Never turn off your notebook when the drive indicator is on because data on the hard drive could be lost or corrupted.

Avoid subjecting your notebook to extreme temperature changes. The case

(and LCD panel) can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures.

Damage due to either extreme is not covered by your warranty. As a general rule, your notebook is safest at temperatures that are comfortable for you.

Keep all liquids away from your notebook.

When spilled onto notebook components, almost any liquid can result in expensive repairs that are not covered under a standard warranty.

Avoid dusty or dirty work environments.

Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the notebook.

Do not block the ventilation fan slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.

■ When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging it partway.

62

Cleaning your notebook

Cleaning your notebook

Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit:

■ A soft, lint-free cloth

■ An aerosol can of air that has a narrow, straw-like extension

Cotton swabs

A DVD drive cleaning kit

Cleaning the exterior

Warning

When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

Tips & Tricks

You may want to occasionally open the memory bay door and remove dust and lint using an aerosol can of air.

Always turn off your notebook and other peripherals before cleaning any components.

Also, remove the battery before cleaning any components.

Use a damp, lint-free cloth to clean your notebook and other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components.

Your notebook is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your notebook turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your notebook.

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CHAPTER 7: Maintaining Your Notebook

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down.

Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty.

Cleaning the notebook screen

Caution

A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

64

CHAPTER 8

Upgrading Your Notebook

• Preventing static electricity discharge

• Adding or replacing memory modules

• Replacing the hard drive kit

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CHAPTER 8: Upgrading Your Notebook

Preventing static electricity discharge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case.

Warning

To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

Important

Before installing or replacing components, you should read and understand the information in this section.

The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Before installing or replacing components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Remove components from their antistatic bags only when you are ready to use them.

Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold components by their edges.

Avoid touching the edge connectors.

Never slide components over any surface.

■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection.

■ Touch a bare metal surface on your workbench or other grounded object.

66

Adding or replacing memory modules

Adding or replacing memory modules

Important

Use only memory modules designed for your Gateway notebook.

Tools

Required

You need a small

Phillips screwdriver to replace memory modules.

Your notebook uses memory modules called

SO-DIMMs (Small Outline Dual Inline Memory

Modules). The modules are available in various capacities and any module can be placed in any slot.

Memory bay

1

To add or replace memory modules:

Follow the guidelines under

“Preventing static electricity discharge” on page 66 .

2 Turn off your notebook.

3 Disconnect from the optional port replicator.

4 Disconnect the AC adapter, modem cable, and network cable if they are connected to the notebook.

5 Disconnect all peripheral devices connected to the notebook and remove any PC cards.

6 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see

“Changing batteries” on page 43 .

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CHAPTER 8: Upgrading Your Notebook

7 Loosen the captive memory bay cover screw (this screw cannot be removed).

Screw

8 Gently press outward on the clip at each end of the memory module until the module tilts upward.

Clip

Clip

68

Adding or replacing memory modules

9 Pull the memory module out of the slot.

Important

Use only memory modules designed for your Gateway notebook.

10 Hold the replacement module at a

30-degree angle and slide it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

11 Gently push the module down until it clicks in place.

12 Replace the memory bay cover, then tighten the captive screw.

13 Insert the battery, then turn your notebook over.

14 Connect the optional port replicator.

-OR-

Connect the power adapter, modem cable, and network cable.

15 Reconnect all peripheral devices and replace any PC cards.

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CHAPTER 8: Upgrading Your Notebook

Replacing the hard drive kit

Tools

Required

You need a small

Phillips screwdriver to replace the hard drive.

You also need an external recordable disc drive to create the

Drivers and

Applications Recovery disc.

If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive.

Hard drive

Important

If your hard drive has failed, Gateway will send a replacement hard drive already loaded with your operating system, drivers, and applications. Contact

Gateway Customer

Care at the Web address or telephone number shown on the label on the bottom of your notebook for more information.

1

To replace the hard drive kit:

Create a Drivers and Applications Recovery disc. For more information, see “Creating

Drivers and Applications Recovery discs” in the online User Guide .

2 Print the “Recovering Your System” chapter from the online User Guide for use in

Step 20 .

3 Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in the online User

Guide .

4 Follow the guidelines under

“Preventing static electricity discharge” on page 66 .

5 Turn off your notebook.

6 Disconnect from the optional port replicator.

7 Disconnect the AC adapter, modem cable, and network cable if they are connected to the notebook.

8 Disconnect all peripheral devices connected to the notebook and remove any PC cards.

70

Replacing the hard drive kit

9 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see

“Changing batteries” on page 43 .

10 Remove the two hard drive bay cover screws.

Screw

Screw

11 Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover.

12 Remove the screws on the side of the hard drive that secure the hard drive to the hard drive cover.

Screw

Screw

Screw

Screw

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CHAPTER 8: Upgrading Your Notebook

13 Remove the metal shield covering the old drive.

14 Insert the new drive label side up onto the cover so the screw holes line up.

15 Replace the metal shield.

16 Replace the screws that secure the cover to the drive.

17 Slide the new hard drive into your notebook, then replace the cover screws.

18 Insert the battery, then turn your notebook over.

19 Connect the optional port replicator.

-OR-

Connect the power adapter, modem cable, and network cable.

20 For instructions on installing Windows, your drivers, and your applications, see the

“Recovering Your System” chapter you printed in

Step 2 .

21 Reconnect all peripheral devices and replace any PC cards.

72

CHAPTER 9

Troubleshooting

• Safety guidelines

• First steps

• Troubleshooting

• Telephone support

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CHAPTER 9: Troubleshooting

Safety guidelines

Warning

Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged.

Instead, unplug your notebook and contact a qualified computer technician.

Tips & Tricks

For more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 66

.

While troubleshooting your notebook, follow these safety guidelines:

Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook.

Make sure that you are correctly grounded before accessing internal components.

After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook.

First steps

Help and

Support

For more information about troubleshooting, click

Start , then click Help and Support . Type the keyword troubleshooting in the Search box, then click the arrow.

If you have problems with your notebook, try these things first:

Make sure that the AC power adapter is connected to your notebook and an

AC outlet and that the AC outlet is supplying power.

Make sure that the power cord is firmly connected to the AC power adapter.

If you use a power strip or surge protector, make sure that it is turned on.

Try turning the notebook on with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed.

If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

Make sure that your hard drive is not full.

74

Troubleshooting

If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

If an error occurs in a program, see the program’s printed documentation or the online help.

Troubleshooting

Audio

Audio troubleshooting is covered under “Sound” on page 101 .

Battery

Battery troubleshooting is covered under

“Power” on page 98 .

CD drives

CD drive troubleshooting is covered under

“External DVD drives” on page 78

.

Device installation

Help and

Support

For more information about IRQs, click Start , then click Help and

Support . Type the keyword IRQs in the

Search box, then click the arrow.

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

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CHAPTER 9: Troubleshooting

1

To check IRQ usage:

Click Start , then click Control Panel . The

Control Panel window opens. If your

Control Panel is in Category View, click

Performance and Maintenance .

2 Click/Double-click System , click the

Hardware tab, then click Device Manager .

The Device Manager window opens.

3 Click View , then click Resources by type .

Double-click Interrupt request (IRQ) . All

IRQs and their hardware assignments are displayed.

1

To free IRQ resources for the new device:

In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle.

2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable.

3 Right-click the device or port you want to disable, then click Disable . The device or port is disabled.

Display

Tips & Tricks

For more information about adjusting the brightness, see

“System key combinations” on page 23

.

The screen is too dark

Adjust the brightness using the system keys.

The screen resolution is not correct

■ Change the screen resolution from the

Display Properties dialog box. For instructions on changing the screen resolution, see “Adjusting the screen resolution” in the online User Guide .

76

Tips & Tricks

For more information about adjusting the brightness and contrast, see

“System key combinations” on page 23

.

Troubleshooting

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast using the system keys.

■ Change the display settings. For instructions on changing the display settings, see “Adjusting the screen and desktop settings” in the online User Guide .

■ Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

The display has pixels that are always dark or too bright

This condition is normal and inherent in the TFT technology used in active-matrix LCD screens.

Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

Tips & Tricks

For more information about adjusting the brightness, see

“System key combinations” on page 23

.

The display is blank

■ Adjust the brightness using the system keys.

■ Make sure the notebook is not in standby or hibernate mode. For instructions on changing the power modes, see

“Changing power modes” on page 46

.

■ The notebook may be sending its display to an external monitor or projector. Press

F

N

+ F4 several times to toggle through the attached display, an external monitor or projector, or both.

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CHAPTER 9: Troubleshooting

External DVD drives

Your notebook does not recognize a disc

■ The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.

Make sure that the disc label is facing up, then try again.

If you are trying to play a DVD, make sure that you have a DVD drive and not a CD drive.

■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive.

Some music CDs have copy protection software. You may not be able to play these

CDs on your notebook.

Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

■ Clean the disc. For more information, see

“Cleaning CDs or DVDs” on page 64

.

Tips & Tricks

For more information about using your volume control, see

“Adjusting the volume” on page 27

.

An audio CD does not produce sound

■ Make sure that the CD label is facing up, then try again.

Some music CDs have copy protection software. You may not be able to play these

CDs on your notebook.

Make sure that the volume control on your notebook is turned up.

Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in

Windows, see “Adjusting the volume” in the online User Guide .

Make sure that Mute controls are turned off.

Make sure that headphones are not plugged into the headphone jack on the notebook.

78

Tips & Tricks

For instructions on playing a DVD, see

“Playing music and movies” in the online

User Guide.

Troubleshooting

■ If you are using powered speakers, make sure that they are plugged in and turned on.

■ Clean the disc. For more information, see

“Cleaning CDs or DVDs” on page 64

.

Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

Reinstall the audio device drivers. For more information, see “Gateway Web site” in the online User Guide .

A DVD movie will not play

■ Make sure that the label or side you want to play is facing up, then try again.

Make sure that you have a DVD drive and not a CD drive.

Shut down and restart your notebook.

■ Clean the DVD. For more information, see

“Cleaning CDs or DVDs” on page 64

.

■ Make sure that the disc’s regional code and your DVD drive’s regional code match.

■ Make sure that a DVD player program has been installed on your notebook.

You cannot eject a CD or DVD

Your drive must be turned on to remove CDs and

DVDs. If you do not want to turn on your drive, manually eject the disc by inserting an opened paper clip into the manual eject hole.

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CHAPTER 9: Troubleshooting

File management

Caution

If a file was deleted while holding down the S HIFT key, or if the

Recycle Bin has been emptied, the file cannot be restored.

A file was accidentally deleted

■ Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in the online User Guide .

Help and

Support

For more information about restoring deleted files, click

Start , then click Help and Support . Type the keyword System

Restore in the Search box, then click the arrow.

Hard drive

Caution

All deleted files will be lost when you empty the Recycle Bin.

Help and

Support

For more information about file management, click

Start , then click Help and Support . Type the keyword file management in the

Search box, then click the arrow.

You see an “Insufficient disk space” error message

■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see

“Deleting unnecessary files” in the online

User Guide .

■ Empty the Recycle Bin by right-clicking the

Recycle Bin icon, then clicking Empty

Recycle Bin .

■ Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the

Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in the online User Guide .

80

Tips & Tricks

For more information about removing your hard drive, see

“Replacing the hard drive kit” on page 70

.

Troubleshooting

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

■ If a diskette is in an external diskette drive, eject it and restart your notebook.

■ Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook.

■ If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message

■ Eject the diskette from an external diskette drive, then press E

NTER

.

Internet

Tips & Tricks

For the location of your modem and network jacks, see

“Right” on page 8

.

Help and

Support

For more information about troubleshooting

Internet connections, click Start , then click

Help and Support .

Type the keyword troubleshooting connections in the

Search box, then click the arrow.

You cannot connect to the Internet

■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack.

-OR-

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.

Make sure that you do not have a problem with your modem. For more information, see

“Modem (dial-up)” on page 88

.

Make sure that your account with your

Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a

URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

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CHAPTER 9: Troubleshooting

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■ The condition of the telephone lines in your residence or at your local telephone service

■ The condition of the Internet computers to which you connect and the number of users accessing those computers

The complexity of graphics and multimedia on Web pages

Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook

People are sending you e-mail messages, but you have not received any mail

■ Click the receive button in your e-mail program.

■ Make sure that your account with your

Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The external keyboard does not work

■ Make sure that the keyboard cable is plugged in correctly.

■ Remove all extension cables and switchboxes.

■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

82

Troubleshooting

Try a keyboard that you know works to make sure that the keyboard port works.

If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard.

Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Tips & Tricks

For more information about using your keyboard, see

“Using the keyboard” on page 21

.

A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message

■ Make sure that nothing is resting on the keyboard.

■ Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your notebook.

You are pressing a letter key and a number appears on the screen

■ The numeric keypad is turned on.

Media Center

To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com

.

The Media Center video display looks bad on your TV

■ Many factors, such as the display type, quality of the video source, type of connection used, quality of video cables, display device screen resolution, size of TV, age of the TV, or the type of TV (interlaced or progressive scan), can affect the video quality significantly:

■ Display type —The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway. Other types of

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CHAPTER 9: Troubleshooting

Important

Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video quality.

■ display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media

Center computer, a progressive scan display device with a VGA input is the best choice.

Quality of video source —The quality of the video signal coming into the Media Center computer has an affect on the video quality. The video displayed from the Media

Center is only as good as the source video signal. Cable, digital cable, and satellite usually provide better quality than an antenna.

Type of connection used —You can connect the Media Center computer video output to a TV.

However, the connection type has an affect on the video quality. If your TV includes a VGA port, connect the VGA cable from the

Media Center computer’s VGA

(monitor) port to the TV’s VGA In port for the best quality. Many TVs do not have a VGA port.

■ Quality of video cables —Poor quality or the incorrect type of video cables can cause problems and affect the video quality.

Gateway recommends using high-quality video cables that can be purchased from the Gateway

Accessory Store.

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Tips & Tricks

For more information about changing the screen resolution, see

“Adjusting the screen resolution” in the online User Guide.

Help and

Support

For more information about adjusting display settings, click

Start , then click Help and Support . Type the keyword changing display settings in the Search box, then click the arrow.

Troubleshooting

Screen resolution —By default, if your display device was purchased with the Media Center computer, the computer uses a screen resolution of 1024 × 768 for computer monitors and 800 × 600 for the Gateway 42inch Plasma TV.

Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the Media

Center screen resolution to

800 × 600 or 640 × 480.

Size of display device —Small computer monitors for standard computer applications are generally not optimized for motion video playback. Although they offer excellent resolutions and refresh rates, they are designed to make static white backgrounds with black text look readable. Some small display devices do not make colorful motion video look its best.

Generally, video will look better on a larger display device.

■ Age of the TV —Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The Media Center video display will likely be better on a newer model TV.

■ Type of TV (interlaced or progressive scan)

Many TVs use interlaced video.

Interlaced video displays a video frame with two passes of alternating scan lines. The TV screen first displays the video image odd lines one at a time, sequentially from top to bottom, then it fills in the other half of the video image with the even lines. Because most

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CHAPTER 9: Troubleshooting

TVs use this interlaced method to display the picture on the screen, a standard interlaced analog TV will most likely flicker when displaying thin lines and small text. An interlaced video display device will produce a lower quality display, especially when viewing and using the Media Center computer functions.

Progressive scan video displays a video frame with one pass of sequential scan lines. A progressive scan TV displays the entire picture, drawn sequentially from top to bottom, without the odd/even interlacing. This results in a fuller, sharper picture and better display quality for viewing and using the

Media Center computer functions.

The progressive scan picture is also brighter and easier on your eyes.

You need to configure your Media Center to output to a TV

■ Your Media Center computer detects if you are using a VGA display device and automatically changes the display settings for the type of display device you are using.

For more information, review the FAQ topic at www.gateway.com

.

You want to change display settings to get better TV or DVD image quality

■ Adjust the display device brightness, contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com

.

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Troubleshooting

You want to know whether you can burn videos that were recorded with your Media

Center computer to a DVD

■ Yes, you can. The Media Center saves recorded videos in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software, such as

Power2Go, and with the Media Center itself.

You want to know whether you can play recorded videos on other computers

■ Yes, you can. A DVR-MS file recorded to

DVD can be replayed on another Media

Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as PowerDVD). The non-Media Center computer must also have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.

You want to know whether you can play recorded videos on your home DVD player

■ Yes, you can. DVDs recorded with the

Media Center can be played on a home

DVD player.

Memory

Tips & Tricks

For more information about installing memory, see

“Adding or replacing memory modules” on page 67

.

You see a “Memory error” message

■ Make sure that the memory module is inserted correctly in the memory bay slot.

■ Use a third-party diagnostic program to help determine if a memory module is failing.

Help and

Support

For more information about troubleshooting memory errors, click

Start , then click Help and Support . Type the keyword memory error in the Search box, then click the arrow.

You see a “Not enough memory” error message

■ Close all programs, then restart your notebook.

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CHAPTER 9: Troubleshooting

Memory card reader

Drive letter for the memory card slot does not appear in the My Computer window

■ Reboot your notebook.

Modem (cable or DSL)

Tips & Tricks

For the location of your network jack, see

“Right” on page 8

.

The modem does not connect

■ Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.

■ See the documentation that came with your modem for additional troubleshooting information.

Modem (dial-up)

Tips & Tricks

For the location of your modem jack, see

“Right” on page 8

.

Help and

Support

For more information about dialing properties, click Start , then click Help and

Support . Type the keyword dialing in the Search box, then click the arrow.

Your modem does not dial or does not connect

■ Make sure that the modem cable is plugged into the modem jack and not the

Ethernet network jack.

■ Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone.

Make sure that the modem cable is less than 6 feet (1.8 meters) long.

Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately.

88

Troubleshooting

To check the dialing properties:

1 Click Start , then click Control

Panel . The Control Panel window opens. If your Control Panel is in

Category View, click Printers and

Other Hardware .

2 Click/Double-click the Phone and

Modem Options icon, then click the Dialing Rules tab.

3 Click the location from which you are dialing, then click Edit .

4 Make sure that all settings are correct.

■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

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CHAPTER 9: Troubleshooting

■ Try another telephone line (either a different telephone number in your house or a telephone line at a different location).

If you can connect on this line, call your telephone service to fix the original line.

■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

■ The ISP may be having technical difficulties. Contact your ISP for technical support.

■ See if the modem works with a different communications program. The problem may be with just one program.

■ Review the troubleshooting information under

“Internet” on page 81

.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.

Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to

33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to

48K. Your ISP may not support 48K uploads.

Tips & Tricks

For the location of your modem jack, see

“Right” on page 8

.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your notebook

■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook.

90

Help and

Support

For more information about modem troubleshooting, click

Start , then click Help and Support . Type the keyword modem troubleshooting in the Search box, then click the arrow.

Troubleshooting

■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■ Use a different modem cable. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.

Shut down and restart your notebook.

Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs.

2 Click Start , then click Control

Panel . The Control Panel window opens. If your Control Panel is in

Category View, click Printers and

Other Hardware .

3 Click/Double-click the Phone and

Modem Options icon, then click the Modems tab.

4 Click your modem, then click

Properties . The Modem Properties dialog box opens.

5 Click the Diagnostic tab, then click

Query Modem . If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond , the modem did not pass diagnostics.

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CHAPTER 9: Troubleshooting

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking . Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

1

To turn down the modem volume:

Click Start , then click Control Panel . The

Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware .

2 Click/Double-click the Phone and Modem

Options icon, then click the Modems tab.

3 Click the modem you want to adjust, then click Properties .

4 Click the Modem tab, then adjust the

Speaker volume control.

5 Click OK twice to close the Phone and

Modem Options dialog box.

Mouse

See also “Touchpad” on page 102 .

The external mouse does not work

■ Make sure that the mouse cable is plugged in correctly.

Shut down and restart your notebook.

Remove all extension cables and switch boxes.

Try a mouse you know is working to make sure that the mouse port works.

92

Troubleshooting

The external mouse works erratically

■ Clean the mouse.

■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface.

Networks (wired)

Help and

Support

For more information about network troubleshooting, click

Start , then click Help and Support . Type the keyword network troubleshooting in the Search box, then click the arrow.

You cannot see the other computers on your wired Ethernet network

■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other end is plugged into a router or cable or DSL modem.

■ Make sure that all computers are plugged into a powered electrical outlet and turned on.

■ Make sure that the router is plugged into a powered electrical outlet and turned on.

Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

■ Make sure that all computers on your network have the same workgroup name.

■ Make sure that all computers are using the same Subnet Mask.

■ If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be

192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

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CHAPTER 9: Troubleshooting

Your wired Ethernet network is running slower than you expect

■ If your Ethernet network is running slower than you expect, check the speed of each

Ethernet component. For best results, all

Ethernet components should be standard

Ethernet (10 Mbps), Fast Ethernet (100

Mbps or 10/100 Mbps), or Gigabit Ethernet

(1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and

Gigabit Ethernet components will result in your network running at the slowest component speed.

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help.

Internet Explorer is unable to access the

Internet

■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.

■ If you previously accessed the Internet through a dial-up modem, Internet

Explorer may not be set up to access the

Internet through a network.

Caution

If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.

You cannot connect to your home network

■ If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the

Internet through your home network.

■ Every home network is unique. See the documentation that came with your network equipment for troubleshooting information.

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Troubleshooting

Networks (wireless)

Important

Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors.

You turned wireless networking on, but it takes a while to connect

■ When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete.

Your connection on the network seems intermittent or your wireless network is running slower than you expect

■ The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors.

If your wireless network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength.

To check the signal strength:

1 Click Start , right-click My Network

Places , then click Properties . The

Network Connections window opens.

2 Right-click Wireless Network

Connection , then click Status . The

Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer.

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CHAPTER 9: Troubleshooting

96

You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web

■ If your access point uses WEP, go to the

Windows XP Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys.

You are in a wireless network, but no available networks are listed in the Windows

XP Wireless Networking utility

■ If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility.

■ You may want to try entering ANY as the

SSID, which will make the computer try to auto-detect the network.

Your wireless network is listed as a preferred network, but it has an “x” on it

■ An x means your preferred network is not currently available or you are not currently in range to connect.

Troubleshooting

Internet Explorer is unable to access the

Internet

■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.

■ If you previously accessed the Internet through a dial-up modem, Internet

Explorer may not be set up to access the

Internet through a network. Remove the dial-up connection in the Internet Options in Internet Explorer.

Caution

If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.

You cannot see other computers on your network

■ Your notebook may not have the same workgroup name as the other computers on your network. For more information, see “Naming your computers and workgroup” in the online User Guide .

■ If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your notebook is not set up to use a DHCP server. Modify the network properties so your notebook is set up for using a DHCP server.

You cannot connect to your network

■ If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the

Internet through your home network.

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CHAPTER 9: Troubleshooting

Passwords

Your notebook does not accept your password

Make sure that C

APS LOCK

and N

UM LOCK

are turned off, then retype the password.

You forgot your startup password

The password feature (which is set in the BIOS

Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer

Care for instructions.

PC Cards

You installed a PC Card and now your notebook is having problems

■ Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.

■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see

“Device installation” on page 75 .

Pointing device

See

“Touchpad” on page 102 .

Power

Tips & Tricks

For instructions on connecting the

AC power adapter, see

“Connecting the

AC adapter” on page 14

.

Your notebook is not working on AC power

■ Make sure that your AC power adapter is connected correctly to your notebook.

■ If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working

98

Troubleshooting

■ correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

Make sure that the AC power adapter cables are free from cuts or damage.

Replace any damaged cables.

Tips & Tricks

For instructions on inserting your battery, see

“Changing batteries” on page 43

.

Tips & Tricks

For instructions on recalibrating your battery, see

“Recalibrating the battery” on page 44

.

Your notebook is not working on battery power

■ Check the power management settings.

For more information about using power

management settings, see “Changing notebook power settings” on page 47

.

Make sure that the battery is installed correctly.

Make sure that the battery is fully recharged. For more information, see

“Recharging the battery” on page 42

.

■ Make sure that the battery is calibrated correctly.

■ Let the battery return to room temperature.

Printer

Help and

Support

For more information about printer troubleshooting, click

Start , then click Help and Support . Type the keyword printer troubleshooting in the Search box, then click the arrow.

The printer will not turn on

■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

■ Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port.

■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

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CHAPTER 9: Troubleshooting

Check the port and cable for bent or broken pins.

If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.

To set a default printer:

1 Click Start , then click Control

Panel . The Control Panel window opens. If your Control Panel is in

Category View, click Printers and

Other Hardware .

2 Click/Double-click the Printers and

Faxes icon. The Printers and Faxes window opens.

3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer .

■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver.

You see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click Start , then click Control

Panel . The Control Panel window opens. If your Control Panel is in

Category View, click Printers and

Other Hardware .

2 Click/Double-click the Printers and

Faxes icon. The Printers and Faxes window opens.

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Troubleshooting

3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer

Offline , click Use Printer Offline to clear the check mark.

Wait until files have been printed before sending additional files to the printer.

If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

Tips & Tricks

For more information about using your volume control, see

“Adjusting the volume” on page 27

.

Help and

Support

For more information about troubleshooting sound issues, click

Start , then click Help and Support . Type the keyword sound troubleshooting in the Search box, then click the arrow.

You are not getting sound from the built-in speakers

■ Make sure that headphones are not plugged into the headphone jack.

■ Make sure that the volume control on your notebook is turned up.

■ Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in

Windows, see “Adjusting the volume” in the online User Guide .

■ Make sure that Mute controls are turned off.

Status indicators

The status indicators are not functioning

■ Make sure the status indicators are turned on. Press F

N

+F1 to toggle the indicators.

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CHAPTER 9: Troubleshooting

Touchpad

Touchpad is not working

■ Make sure the touchpad is turned on. For more information, see “Changing touchpad settings” in the online User

Guide .

The notebook is not responding when you click or tap on the touchpad

■ Turn on the touchpad. For instructions on how to adjust the touchpad settings, see

“Changing touchpad settings” in the online User Guide .

The pointer moves unexpectedly

■ Clean the touchpad with a damp cloth

(water only) and wipe it dry.

■ Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see “Changing touchpad settings” in the online User Guide .

Video

The projector or external monitor is not working

■ Make sure that you have pressed F

N

+F4 to activate the external monitor option.

■ Make sure that the monitor is turned on and that the video cable is connected correctly.

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Telephone support

Telephone support

Before calling Gateway Customer Care

Warning

To avoid bodily injury, do not attempt to troubleshoot your notebook problem if:

• Power cords or plugs are damaged

• Liquid has been spilled into your notebook

• Your notebook was dropped

• The case was damaged

Instead, unplug your notebook and contact a qualified computer technician.

If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care:

Make sure that your notebook is connected correctly to a grounded

AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

■ If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

If you have “how to” questions about using a program, see:

■ Online Help

Printed documentation

The Microsoft Windows documentation

■ The software publisher’s Web site

See the troubleshooting section of this chapter.

Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.

Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps.

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CHAPTER 9: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, customer care, and information services.

Automated troubleshooting system

Service description

Use an automated menu system and your telephone keypad to find answers to common problems.

How to reach

800-846-2118

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description

Answers by

Gateway

Gateway

Customer

Care

How to reach

Get tutorial assistance for hardware and software issues. This is a fee-based service.

Talk to a

Gateway

Customer

Care representative about a non-tutorial technical support question. (See

“Before calling

Gateway

Customer

Care” on page 103

before calling.) www.gateway.com/ answers

Gateway Customer

Care telephone numbers vary by country or region. See the label on the bottom of your notebook.

104

Resource Service description

America

Online

Sales

Get support for your

America

Online ISP account.

Get information about available systems.

Telephone support

How to reach

800-827-6364 (US)

888-265-4357 (Canada)

888-888-2075 (US)

888-387-7752 (Canada)

Self-help

Help and

Support

For more information about Windows, click

Start , then click Help and Support . Type the keyword practice in the Search box, then click the arrow.

If you have how-to questions about using your

Gateway-supplied hardware or software, see the following resources:

The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for

Gateway-supplied hardware can be found in our Web site's Documentation Library.

This user guide.

■ The software publisher's Web site.

Tutoring

Answers by Gateway

SM

is a fee-based telephone service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers .

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CHAPTER 9: Troubleshooting

Training

Gateway provides the following computer-based training:

Resource

Gateway

Learning

Libraries

Online

Training from Learn

With

Gateway

Service description For more information

A variety of courses and tutorials are available on CD.

Select from several easy-to-use learning libraries.

More than

450 online courses are available from

Learn With

Gateway. All you have to do is go online and log in.

You select the subject matter, and the learning format

(self-paced tutorials or virtual classrooms), all from the comfort of your notebook.

www.gateway.com/ training www.learnwithgateway. com

106

APPENDIX A

Safety, Regulatory, and Legal Information

• Important safety information

• Regulatory compliance statements

• Environmental information

• Notices

107

APPENDIX A: Safety, Regulatory, and Legal Information

Important safety information

Warning

Always follow these instructions to help guard against personal injury and damage to your

Gateway system.

Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

Warning

Do not use Gateway products in areas classified as hazardous locations.

Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

Warning

To reduce the risk of fire, use only No. 26

AWG or larger telecommunications line cord.

Setting up your system

Read and follow all instructions marked on the notebook and in the documentation before you operate your notebook. Retain all safety and operating instructions for future use.

Do not use this notebook near water or a heat source such as a radiator.

Set up the notebook on a stable work surface.

The notebook should be operated only from the type of power source indicated on the rating label.

If your notebook has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openings in the notebook case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches

(15 cm), around the notebook for ventilation when you set up your work area. Never insert objects of any kind into the notebook ventilation openings.

■ Some notebook are equipped with a three-wire power cord to make sure that the notebook is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a

108

Important safety information

■ safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

If you use an extension cord with this notebook, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

If your notebook is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during use

Do not walk on the power cord or allow anything to rest on it.

Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook.

■ Some notebooks have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.

Dispose of batteries according to the manufacturer’s instructions.

■ When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the notebook.

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APPENDIX A: Safety, Regulatory, and Legal Information

■ Unplug the notebook from the wall outlet and refer servicing to qualified personnel if:

The power cord or plug is damaged.

Liquid has been spilled into the notebook.

The notebook does not operate properly when the operating instructions are followed.

■ The notebook was dropped or the cabinet is damaged.

■ The notebook performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Regulatory compliance statements

Wireless guidance

Warning

Radio frequency wireless communication can interfere with equipment on commercial aircraft.

Current aviation regulations require wireless devices to be turned off while traveling in an airplane. 802.11b (also known as wireless

Ethernet or Wifi) and

Bluetooth communication devices are examples of devices that provide wireless communication.

Low power, Radio transmitting type devices

(radio frequency (RF) wireless communication devices), may be present (embedded) in your notebook system. These devices may operate in the 2.4 GHz (i.e. 802.11b/g LAN & Bluetooth),

5.2 GHz (i.e. 802.11a LAN), and traditional cellular or PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of considerations while operating a wireless device.

110

Warning

In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports,

Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to use or turning on the wireless device.

Warning

If your notebook came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the notebook is fully assembled.

Caution

Wireless devices are not user serviceable.

Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service.

Regulatory compliance statements

Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections).

The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local

Radio Approval agency for requirements.

Wireless devices are closely regulated and use may not be allowed.

The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices

(which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.

Measurements have been performed to show that the RF exposure is below what is considered safe limits; however care should be taken to make sure the user or bystanders keep the transmitter away from their body when the wireless device is transmitting. The transmitting antenna installed in the top third of the lid should be used in a manner to maintain 8 inches

(20 cm) from user’s or bystander’s bodies.

The wireless devices installed in this system are intended to be used indoors. In some areas, use of these devices outdoors is prohibited.

Some circumstances require restrictions on wireless devices. Examples of common restrictions are listed to the left.

111

APPENDIX A: Safety, Regulatory, and Legal Information

Caution

Only use drivers approved for the country in which the device will be used. See the Gateway System

Restoration Kit, or contact Gateway

Customer Care for additional information.

Important

Every country has different restrictions on the use of wireless devices. Since your notebook is equipped with a wireless device, when traveling between countries with your notebook, check with the local

Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.

United States of America

Caution

Wireless devices are not user-serviceable.

Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact

Gateway for service.

Caution

The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook.

Federal Communications Commission (FCC)

Intentional emitter per FCC Part 15

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or

5.15 – 5.35 GHz band, may be present

(embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in the United States of

America if an FCC ID number is on the system label.

112

Caution

In order to comply with

FCC requirements this transmitter must not be operated (or co-located) in conjunction with any other transmitter or antenna installed in the notebook.

Regulatory compliance statements

The FCC has set a general guideline of 8 inches

(20 cm) separation between the device and the body, for use of a wireless device near the body

(this does not include extremities). This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the

FCC.

The wireless devices installed in this system are intended to be used indoors. In some areas, use of these devices outdoors is prohibited.

Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■ Reorient or relocate the receiving antenna

■ Increase the separation between the equipment and receiver

113

APPENDIX A: Safety, Regulatory, and Legal Information

■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

■ Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories : The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

Caution

Changes or modifications not expressly approved by

Gateway could void the FCC compliance and negate your authority to operate the notebook.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc.

610 Gateway Drive, North Sioux City, SD 57049

(605) 232-2000 Fax: (605) 232-2023

Caution

Recycle or dispose of the used notebook properly according to federal, state and local laws.

Hg

Warning

Warning

Product: W230UI1

This device complies with Part 15 of the FCC

Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

California Proposition 65 Warning

This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm.

Mercury Warning

The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste.

114

Regulatory compliance statements

Telecommunications per Part 68 of the Code of

Federal Regulations (CFR 47) (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer

Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5).

To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs.

Contact the state public utility commission or public service commission for information.

115

APPENDIX A: Safety, Regulatory, and Legal Information

When programming or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call.

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer

Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

Canada

Caution

To prevent radio interference to licensed service or co-channel Mobile

Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding.

Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

Industry Canada (IC) Intentional emitter per

RSS 210

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or

5.15 – 5.35 GHz band, may be present

(embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Canada if an Industry

Canada ID number is on the system label.

116

Caution

Wireless devices are not user-serviceable.

Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact

Gateway for service.

Caution

The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

Caution

The 802.11A radio LAN your notebook may have been equipped with operates in the same frequency range as high power radar, which has priority use, and may damage the radio LAN if both are present and being used in the same area.

Regulatory compliance statements

As a general guideline, a separation of 8 inches

(20 cm) between the wireless device and the body, for use of a wireless device near the body

(this does not include extremities) is typical. This device should be used more than 8 inches

(20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada.

Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

Unintentional emitter per ICES-003

This digital apparatus does not exceed the

Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de

Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie

Canada.

Telecommunications per Industry Canada CS-03

(for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a

117

APPENDIX A: Safety, Regulatory, and Legal Information

Warning

To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the

Ringer Equivalence Numbers of all the devices does not exceed 5.

Japan

118

Japanese Modem Notice

Environmental information

Laser safety statement

Warning

Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser

Products” under a US Department of Health and

Human Services (DHHS) Radiation Performance

Standard. Should the unit ever need servicing, contact an authorized service location.

Environmental information

The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.

119

APPENDIX A: Safety, Regulatory, and Legal Information

Waste Electrical and Electronic Equipment

(commonly known as

WEEE) should never be disposed of in the municipal waste stream

(residential garbage collection). The

“Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose of your “end of life” product properly.

Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by following these simple steps:

When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.

In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call

Gateway to see if this program is available in your area.

■ If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the

Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (where applicable), recycling the inner and outer packaging

(including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.

120

Notices

With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.

Notices

Copyright © 2006 Gateway, Inc.

All Rights Reserved

7565 Irvine Center Drive

Irvine, CA 92618 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from

Gateway.

The information in this manual has been carefully checked and is believed to be accurate.

However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements,

Gateway is not responsible for inaccurate information which may appear in this manual.

For the latest product updates, consult the

Gateway Web site at www.gateway.com

. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

121

APPENDIX A: Safety, Regulatory, and Legal Information

Trademark Acknowledgments

Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of

Gateway, Inc. in the U.S. and other countries.

SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and

MMX is a trademark of Intel Corporation.

Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of

Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Macrovision statement

If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by

Macrovision Corporation. Reverse engineering or disassembly is prohibited.

122

Index

A

AC adapter connecting

14

connector

6

international adapters

46

accessories purchasing

38

safety precautions 110

acoustic handset coupler 56

alarms

50

application key 22 arrow keys 22

audio adjusting volume

24 ,

27

headphone jack

8

microphone jack

8

muting

24

,

27

troubleshooting

101

volume down button

24 volume up button 24

audio CD cleaning

64

automobile power adapter 46

B battery

alternate power sources 46

bay

43

changing

43

charge indicator

6 ,

20 ,

42 charge status 42

charging

14

,

42

conserving power 45

icons

42

installing main

43

latch

9

locating

9

managing power

45

monitoring charge 42

purchasing

38

recalibrating

44

recharging

14

,

42

release latch 9

replacing

43

battery alarm options 50

bays battery

43

hard drive 9

memory

9

,

67

Bluetooth

24 ,

57

brightness adjusting

24 system keys 24

C cable lock

8

cable modem

8 ,

17

camera

See digital camera

See digital video camera

Caps Lock indicator 20

cards inserting memory card

32

inserting PC Card

33

memory card slot

7

memory cards supported

32

PC Card slot

7

removing memory card

32

removing PC Card 33

slots

32 ,

33

troubleshooting memory card

88

troubleshooting PC Card

98

carrying case 38

CD cleaning

64

cellular phone

memory cards 32

Certificate of Authenticity 3

123

Index

cleaning audio CD

64

case

63

CD

64

DVD

64

keyboard

64

LCD panel 64

notebook exterior

63

notebook screen 64

screen

64

clicking

26

closing unresponsive program

19

connecting

AC adapter

14

dial-up modem

16

external keyboard

21

external monitor

37

keyboard

21

printer

35

projector

37

scanner

35

to cable modem 17 to DSL modem 17 to Ethernet 17

to network

17

video camera 36

connections audio

8

broadband Internet

8

,

17

cable modem 8

,

17

dial-up modem

8 ,

16

digital camera 8 digital video camera 8

,

35

docking

7

DSL modem 8

,

17

Ethernet

8

,

17

external audio 8 external diskette drive 8

, 36

external speakers 8

Firewire

8

,

35

flash drive 8

,

36

headphone

8

i.Link

8 ,

35

IEEE 1394 8

,

35

keyboard

8

microphone

8

124 www.gateway.com

modem (dial-up)

8 ,

16

monitor (VGA)

7 ,

37

mouse

8

network

8 ,

17

port replicator 7

power

6 ,

14

printer

8

projector

37

scanner

8

speaker

8

USB

8

,

35

VGA

7

,

37

video camera

8

copyright notice

121

customer service sales

105

D

default printer 99

dialing codes

56

dial-up modem 8

,

16

digital camera memory card reader

7 ,

32

USB port

8

digital video camera connecting

36

IEEE 1394 port

8

directional keys

22

display properties

37

switching

23

troubleshooting

76

docking port

7

double-clicking

26

dragging

27

drives

hard drive 9

,

70

replacing hard drive

70

troubleshooting

78 ,

80

DSL modem

8 ,

17

DVD cleaning

64

troubleshooting

78

DVD drive

www.gateway.com

troubleshooting

78

E electrostatic discharge (ESD)

66

EmPower power adapter 46

Ethernet connecting

17

jack

8 ,

17

external DVD drive 8

purchasing

38

external monitor

7 ,

23

EZ Pad touchpad

See touchpad

F fan

7 ,

10

faxes troubleshooting

90

files opening

26

transferring

58

troubleshooting

80

Firewire port

8 ,

35

Fn key 22

,

23

folders opening

26

function keys 22

G

Gateway

model number 3

serial number

3

Support

4

H hard drive bay

9

indicator

20

installing

70

purchasing

38

replacing

70

troubleshooting

80

headphone jack

8

Index

Hibernate mode

46 ,

52

hot-swapping

33 ,

35

I i.Link port

8 ,

35

IEEE 1394 port

8 ,

35

IEEE 802.11

using while traveling 57

indicators

See status indicators

inkjet printer 39

installing battery

43

devices

35

,

75

digital camera

35

digital video camera

35

hard drive 70

memory

67

PC Card 33

peripheral devices 35

printer

35

scanner

35

Internet troubleshooting

81 ,

90

IRQ conflicts 75

J jacks

See connections

K

Kensington cable lock

58

lock slot

8

key combinations

23

keyboard buttons

21

cleaning

64

connecting

21

features

21

locating

11

troubleshooting

82

USB port

8

keys application

22

125

Index

arrow

22

battery status

23

brightness

24

directional

22

Fn

22

,

23

function

22

LCD brightness 24

LCD/CRT

23

navigation

22 numeric keypad 22

power status 23

Standby

23

Status

23

system

22

system key combinations

23

toggle display

23

Windows

22

L labels

Microsoft Certificate of

Authenticity

3 model number 3

serial number

3

laser printer

39

latch battery

9

LCD panel cleaning

64

switching display

23

troubleshooting

76

LCD/CRT system key 23

line protector 56

line tester

56

lock cable

58

Kensington cable

8

M maintenance cleaning

63 ,

64

Media Center troubleshooting

83

memory

126 www.gateway.com

bay

9

installing

67

purchasing

38

removing

67

replacing

67

troubleshooting

87

memory card reader locating

7

memory cards supported

32

using

32

microphone jack

8

Microsoft Certificate of

Authenticity

3 model number 3

,

58

modem cable

8

,

17

connecting

16 ,

17

dial-up

56

DSL

8

,

17

international adapter

56

jack (dial-up)

8 ,

16

troubleshooting

88

monitor adding external

37

cleaning

64

color quality

37 display properties 37

port

7

screen resolution

37

using

23

mouse troubleshooting

92

USB port

8

moving pointer

26

screen objects

27

MP3 player

memory cards 32

multimedia

adjusting volume 27

muting sound 24

,

27

www.gateway.com

N

navigation keys 22

network troubleshooting

93 ,

95

network jack

8

,

17

networking turning off wireless network

28

turning on wireless network

28

Num Lock status indicator

20

system key 22

numeric keypad status indicator

20

using

22

O opening files

26

folders

26

programs

26

shortcut menu

26

P password

58

,

98

PC Card adding

33

eject button

33

inserting

33

installing

33

removing

33

slot

33

troubleshooting

98

PCMCIA card

See PC Card

PDA memory cards

32

peripheral devices

35

Plug and Play devices

IEEE 1394 support for 35

USB support for

35

pointer identifying

25

Index moving

26

port replicator docking port

7

using

39

power

AC adapter 14

,

46

advanced settings 47 ,

51

alarms

50

automobile/airplane adapter

46

battery

42

,

43

,

44 ,

45

button

11

,

23

changing modes

47

changing schemes

48

connector

6 ,

14

conserving battery power

45

EmPower adapter

46

extending battery life

45

Hibernate mode

46 ,

52

indicator

6 ,

18 ,

20

international adapter

59

management

41

,

45

schemes

47

,

48

source problems 15

SpeedStep settings

48

Standby mode 18

,

23

,

46

status box

23

status indicator 6

,

20

troubleshooting

98

turning off notebook 18

turning on notebook

18

printer default

99

inkjet

39

installing

35

laser

39

troubleshooting

99

USB port

8

programs

closing unresponsive 19

opening

26

projector adding

37

color quality

37 display properties 37

127

Index

port

7

screen resolution

37

using

23

R radio approval authorities

57

radio frequency wireless connections

57

RAM

See memory

rebooting notebook

19

recalibrating battery

44

recharging battery

42

replacing

See installing

resetting notebook

19

restarting notebook

19

right-clicking

26

S safety caring for notebook

62

general precautions

108

guidelines for troubleshooting

74

static electricity

66

scanner installing

35

USB port 8

screen cleaning

64

resolution

37

troubleshooting

76 ,

102

screen objects

getting information 26

moving

27

selecting

26

scroll zone

25

security features

Kensington cable lock 8

security while travelling 58

serial number

3

,

58

www.gateway.com

setting up

safety precautions 108

shortcut menus accessing

26

shortcuts

opening menu 26

shutting down notebook

18 ,

19

SO-DIMM

See memory

sound adjusting

24

,

27

controls

27

muting

24 ,

27

troubleshooting

101

speakers built-in

9

jack

8

SpeedStep technology

48

Standby mode

18 ,

23 ,

47

system key

23

starting notebook

18

programs

26

startup password 58

static electricity 66

status indicators battery charge

6 ,

20 ,

42

Caps Lock 20 drive activity 20 hard drive 20

location

11

numeric keypad

20

Pad Lock

20

power

6 ,

20

toggle on or off

23

,

101

troubleshooting

101

surge protector

15

Suspend

23

system identification label 3

system keys combinations

23

locating

22

128

www.gateway.com

T technical support automated troubleshooting

104

Support

4

Technical Support 104

tips before contacting

103

tutorial service

104

telephone acoustic handset coupler

56 line protector 56

line tester

56

telephone support 103

touchpad buttons

25

clicking

26

double-clicking

26

dragging screen objects 27

locating

11

moving pointer

25 ,

26

moving screen objects

27

opening files, folders, and programs

26 opening shortcut menu 26

right-clicking

26

scroll zone

25

selecting screen objects 26

training

CD

106

classroom

106

Gateway Learning

Libraries

106

Learn With Gateway

106

travel tips 55

troubleshooting audio

101

automated system

104

device installation 75

display

76

DVD drive

78

faxes

90

files

80

general guidelines

74

hard drive

80

Index

Internet connection

81 ,

90

IRQ conflict

75

keyboard

82

LCD panel

76

Media Center 83

memory

87

memory card reader

88

modem

88

mouse

92

network

93 ,

95

passwords

98

PC Cards

98

power

98

printer

99

safety guidelines

74

screen

76 ,

102

screen area 76

screen resolution

76

sound

101

status indicators

101

technical support

103

telephone support

103

touchpad

102

video

102

Web site connection speed

82

turning off notebook

18 ,

19

wireless network

23 ,

28

turning on notebook

18

wireless network

23 ,

28

tutoring fee-based

105

U upgrading

65

USB port

8 ,

35

V

VGA port

7

,

37

video monitor port

7 projector port 7

troubleshooting

102

VGA port

7

129

Index

video camera connecting

36

volume adjusting

24

,

27

adjusting modem

92

controls

27

muting

24

,

27

system keys

24

troubleshooting

101

W

waking up notebook 18

Windows key

22

Product Key Code 3

wired Ethernet troubleshooting

93

wireless Ethernet using while traveling

57

wireless network button

23

turning off 28

turning on

28

www.gateway.com

130

MAN CYCLOPS REF GDE XP R2 8/07

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