User manual
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3
3
Face Recognition System for
Door Access & Time Attendance
User Guide
CONTENTS
3-4
Chapter 1 •
getting started
Viewing the User Guide on the Internet
Included Accessories
Included Printed Materials
Installation Tips
Activating Terminal
Registering Warranty
5-9
Chapter 2 • BASICS
Introduction
Overview
The Display of LCD Panel
Main Menu
Touch Keypad
Keyboard
Date/Time
Voice Control
Security Features
Cleaning
Restarting and Resetting
10-15
Chapter 3 • Connection
– Syncing TERMINALS Installation
Mount on Wall
Communication Diagrams
Description of Available Connections
Ingress Online Activation
Installation and Setup of Ingress
Connecting Terminals to Ingress
Using USB to Download/Upload Data
Communication Key
16-18
Chapter 4 •
Managing User
19-22
Enrolling Users
Voice/Message
Face Verification
Adding User Information
Deleting User
Access Level/Privilege
Chapter 5 • SYSTEM
General Settings
Display Settings
Face Settings
Log Settings
Update
System Information
23-24 Chapter 6 • DATA
Deleting Transaction Logs
Deleting All Data
Chapter 7 • USB
25
Understanding the Need for USB Flash Disk
Type of USB
Downloading Attendance Logs
Downloading User Data
Uploading User Data from USB to Terminal
Uploading User Photo
26
Chapter 8 • SHORTCUT KEY
27
Chapter 9 • AUTO TESt
Shortcut Keys in Short
Configuring Shortcut Keys
Who should do the Auto Test?
Is the Screen OK?
Checking the Voice Message
Checking the Infrared Camera
Is the Time Accurate?
Chapter 10 • calibration
28
29
Calibrating Screen Sensitivity to Default Level
Chapter 11 • bell
Definition of Schedule Bell
Inserting Day and Time to Trigger Schedule Bell
Determining the Ring Type of Schedule Bell
Adjusting Volume of the Bell
Repetition
State
30-32
Chapter 12 • access
33-34
TROUBLESHOOTING
Most Commonly Used Access Features
Door Access by Time Control
Individual Access Option
1 • GETTING STARTED
Viewing the User Guide on the Internet
The User Guide is available in the package when you purchase the product.
The User Guide is also published online at http://www.fingertec.com and
http://user.fingertec.com
Choose the language you prefer to view the User Guide in.
Included Accessories
Rubber Cushion
Metal Back Plate
Plastic Back Plate
Diode
A Packet of Bolts
RFID Cards (5 pcs)
Screwdriver
Stylus
Place this plate on a wall to
position the terminal firmly
on smooth surfaces, the plate
also acts as current absorber.
For installation of door lock
system, allowing electrical
current to pass through it in
one direction only; can be
thought of as a check valve.
Diode is not required for installation with AdapTec AC.
Secure this plate on top of the
rubber cushion and hang the
terminal on top of it.
Use the bolts to mount the back
plate of terminal on the wall.
T10 screwdriver to open the
back plate of terminal for installation.
Use this plate to conceal wires
for a cleaner installation.
FingerTec provides extra cards
for RFID (5pcs) and for Mifare
Card, every package comes
with only 1 sample card.
For easy navigation on touch
screen LCD panel.
10
11
25
12
1
2
Measurement Tape
Measuring installation
height to achieve optimum
performance for terminal.
Ethernet Converter Cable
To connect the CAT5 to the
terminal and another end to
the LAN connection.
Connection Wires
To connect the wires to door
lock, doorbell, RS232 and
RS485, if required.
Included Printed Materials
•
•
•
•
•
FingerTec Comprehensive DVD
Quick Start Guide
Pamphlet
User Enrollment Template Form
Warranty Card
Installation Tips
Best installation location for Face ID 3:
1. Avoid from facing strong sunlight.
2.Must be at least 2 meters away from any strong
light source e.g. ceiling fluorescent light
3.The height must be at least 1.2m from the ground
level to the Face ID 3 camera.
Activating Terminal
Every FingerTec access control model comes bundled with a unique license key.
To start using the terminal with Ingress, you must connect the terminal to Ingress
and perform online activation. Ingress reads the serial number of your terminal
and sends it for verification at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline
activation. Please send the serial number and models of your terminals to your
local resellers or [email protected] to request for a product key and activation key.
Registering Warranty
Make sure that you register your Face ID 3 warranty with us at
http://www.fingertec.com/ver2/english/e_main.html#
2 • BASICS
Introduction
Introducing Face ID 3, the new facial recognition technology product combined
with card technology. Face ID 3 can identify an identity in split seconds without any
contact or hassle. It only requires a user to look at the machine to get verified.
Face ID 3 is loaded with a powerful microprocessor that can process facial authentication method for accurate personal identification and for collection of precise data
for time attendance and door access. In addition, the Face ID 3 terminal accepts card
verification as an added security measure. If you are looking for a contactless, hassle
free biometrics product, choose Face ID 3. With one look you are good to go!
Overview
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Card induction area
Touch screen LCD
3
Restart button
LED indicator and
door bell button
USB port
Speaker
Twin face camera
Infrared lights
Item
Function
Card induction area Read the card information based on the card system of Face ID 3.
Touch Screen LCD Touch to access the Face ID 3 system to do configuration.
LED Light Indicator
Indicate the status of reader. Green indicates standby mode or verification is successful. Red indicates problem or verification has failed.
Door Bell button
Press to ring the external door bell.
Speaker
Emit instructions from Face ID 3.
Twin Face Camera Capture face images in a few directions.
Reset button
To restart the machine.
USB Port
Connect the USB extension provided here to download/upload data
from/to Face ID 3.
The Display of LCD Panel
Take a closer look at the touch screen LCD panel for some basic and important
information. Press moderately on the LCD when input commands to maintain a
longer lifespan of the terminal. Clean the camera area with a microfiber cloth to
maintain the performance of face scanning.
Standby Mode
Date/Day
Enrollment Mode
Time
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13-11-01 Thursday
Displays image
of user captured
during enrollment.
Position your eye
to appear in this
area.
16:53
/47
Check-In
Terminal is
in standby
mode,
ready for
scanning.
Exit
159
3
Menu button to access
into the system.
3
Tap to view
the keypad.
Verification Mode
Status bar to indicate the quality of
the captured image; the higher the
number, the better the image.
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142
3
Successful Verification Mode
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Display
image of
user during
enrollment.
Adjust your
position so
your face
appears in
this area.
Status bar to indicate the quality of
the captured image; the higher the
number, the better the image.
Progress bar
to indicate
progress of
facial enrollment.
The system
will display
your photo,
user ID and
name after
verifying your
identity.
User ID: 3
Name:
[16 : 55] Verified.
3
Main Menu
New User
Add new user to the Face ID 3.
User
Enroll, edit, delete, and insert user information from
User icon. The Face ID 3 allows storage of 200 facial
images.
New User
User
Connection
System
Data
Date/Time
Auto Test
USB
Sys Info
Connection
Setup the Face ID 3 communication with computer
through LAN, RS232 and RS485. Set communication
with a computer for a secure data transfer.
System
Configure the settings of the Face ID 3 including attendance and update settings.
Data
Check user attendance and transaction logs that are
available in the Face ID 3 and perform housekeeping
of the terminal.
Date/Time
Shortcut to set date/time into the Face ID 3.
Auto Test
Run tests on the Face ID 3 to diagnose the terminal on various aspects.
USB
Transfer data to and from the Face ID 3 using a USB flash disk.
Sys Info
Show basic information of the Face ID 3 and its storage status.
Touch Keypad
Press 1:1 to view the touch keypad. You can input information into the Face ID 3 through the touch keypad.
It contains numbers from 0-9, face verification mode (1
to 1 or 1 to many), password verification mode, Cancel,
and Backspace buttons.
Keyboard
Use the onscreen QWERTY keyboard to type in alphabet and number input into
the Face ID 3.
Type Upper Case
Tap the arrow pointing up on the left
corner of the keyboard to change the
lowercase to upper case.
Type Number
Tap the 123 key to change the keyboard to display numbers.
Return
Tap Enter to return. Tap X on the keyboard top right corner when you are
done using the onscreen keyboard.
Date/Time
The Face ID 3 displays date and time at the home screen. Choose a date and time
format based on your preference. Press Menu > Date/Time > Select value > Save.
You can select the time format to be either the 12-hour format or the 24-hour format.
Voice Control
Voice Control lets you control the level of volume emitted by the Face ID 3.
Turn On/Off – The Face ID 3 lets you to turn on/off the voice based on your preference.Press Menu > System > General > Voice Prompts > On/Off >Save.
Adjust Volume
The default volume of the Face ID 3 voice is Mid (medium). To sustain the performance of the speaker in the Face ID 3, the volume is recommended to remain at Mid
value. To adjust the volume Press Menu > System > General > Volume > Select Low
| Mid |High
Security Features
Security features help protect the information in the Face ID 3 from being accessed by others.
Admin Affirm
Register an administrator into the system by enrolling a face or password to a
user ID. Press Menu > Add User > Privilege: Administrator > Choose enrollment
method > Save.
After enrolling an administrator, the main menu can only be accessed by administrator.
Tamper Switch
The Face ID 3 comes with a tamper switch located at the rear of the terminal. During installation, the tamper switch is compressed against the back plate. Any attempt to dismantle the Face ID 3 will trigger the internal alarm and the LCD panel
will display “System Broken” to notify users.
Cleaning
Please turn off the terminal before cleaning it.
Clean Touch Panel
Use a microfiber cloth to clean the Face ID 3. Do not use any liquids, household
cleaners, aerosol spray, solvents, alcohol, ammonia and abrasive solutions to
clean the touch screen panel of the Face ID 3 because it could damage the
panel.
Restarting and Resetting
If something isn’t working right, try restarting or resetting the Face ID 3.
RestartING THE TERMINAL
Open the USB port cover to look for the Restart button use a pin, press the button once to restart the terminal.
ResettING THE TERMINAL
Go to Menu > Data and click on Restore to Factory Settings. Press Yes to confirm.
Resetting of the Face ID 3 will cause all your settings to return to the original
factory settings.
3 • CONNECTION – SYNCING TERMINALS
Installation
FingerTec terminals offer several connections for power and communications. To install the Face ID 3, follow the instructions below.
Mount On Wall
Attach the back plate
on to the wall securely
and attach the terminal on to the back
plate when mounting
it on the wall.
FingerTec
provides
two kinds of wall
plates with the Face
ID 3. Choose either
one that suits to your
installation
requirement.
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Back Plate
3
4 feet / 1.2 meter
(recommended)
Option A Option B
Installation using Metal Backplate
Installation using Plastic Backplate
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3
3
Rubber Cushion
Rubber Cushion
Metal Backplate
10
Terminal
Terminal
Plastic Backplate
Communication Diagrams
Connection points for power and communication are available at the back of the
terminal. Refer to the following diagrams for the correct installations.
TCP/IP PORT
POWER
SUPPLY (A)
RJ45-1
GND
RJ45-2
+12V
RJ45-3
RJ45-6
TCP/IP
DC12V 3A
Power Supply
BEEP
GLED
RLED
INWD0
INWD1
GND
+12V
3rd party
controller
with 26 bits
wiegand output
RS232/RS485 SERIAL PORT
RS485
1. RS485 Single Connection
485-
485+
485+
485-
WD1
WD2
Wiegand OUT
GND
3rd party controller
with 26 bits wiegand
input
RS232
TXD
RXD
RXRS232/RS485
Data Converter
GND
RS232
cable
RX+
2. RS485 Network Connection
485+
485485+
485-
RX+
RXRS232/RS485
Data Converter
11
For NC (normally close) door lock system
ACCESS CONNECTION PORT
BELL-
Door bell
BELL+
SEN
GND
Release
button
Door
sensor
The use of Diode is
optional
BUT
NO1
EM lock
(NC)
+
-
Emergency
break glass
(NC)
2
3
NC1
Key Switch
(NC)
A
C
AL-
GND
COM1
AL+
BUT
Alarm
device
NO1
COM1
Door
lock
system
NC1
POWER SUPPLY PORT
GND
+12V
DC12V
Power Supply
For NO (normally open) door lock system
ACCESS CONNECTION PORT
BELL-
Door bell
BELL+
SEN
GND
Release
button
Door
sensor
The use of Diode is
optional
BUT
NO1
EM lock
(NO)
+
-
Emergency
break glass
(NO)
1
3
NC1
Key Switch
(NO)
B
D
AL-
GND
COM1
AL+
BUT
Alarm
device
NO1
COM1
Door
lock
system
NC1
POWER SUPPLY PORT
GND
DC12V
Power Supply
+12V
Please refer to AdapTec Plus Installer Manual if you are using AdapTec Plus.
12
Note
Descriptions of Available Connections
USB Port
Linking with USB flash disk for remote data transfer.
1
8
1
8
TOP
FRONT
TCP/IP Port
Connect with a CAT5 cable for LAN connection, one end to terminal’s port and another end to the computer’s TCP/IP Port.
TCP/IP for Single Connection
JOINT 1 PIN
Linking the terminal to a single computer using TCP/IP
requires Ethernet 10/100Base-T Crossover Cable. The
cable can be used to cascade hubs or to connect Ethernet stations back-to-back without a hub. It works with
both 10Base-T and 100Base-TX.
TX+
TX-
RX+
RX-
JOINT 2 PIN
•
•
3 •
6 •
• 3
• 6
• 1
• 2
1
2
RX+
RXTX+
TX-
TCP/IP for Network Connection
Linking the terminals to multiple computers using TCP/IP requires Ethernet 10/100Base-T Straight Thru
Cable or “whips”. The cable works with both 10Base-T and 100Base-TX, connecting a network interface
card to a hub or network outlet.
CONNECTOR PIN
TX+
1
TX-
2
RX+3
4
5
RX-6
7
8
•
•
•
•
•
•
•
•
CABLE COLOR White/Orange
Orange
White/Green
Blue
White/Blue
Green
White/Brown
Brown
CONNECTOR
•1
•2
•3
•4
•5
•6
•7
•8
TX+
TXRX+
RX-
Power Supply Port
Insert the Power Adapter point to this port for power.
RS485/Wiegand input Connection Port
RS485 Single Connection: Connection to a single computer using RS485 wire.
RS485 Network Connection: Connection to multiple computers using Daisy Chain connection.
Wiegand Output: Connecting with third party connector or terminal(s).
13
Access Connection
Links the terminal to a door lock system.
Bell Port
Links the terminal to doorbell.
Note
Link all cables to the correct connection point(s) before attempting to connect the
terminals to software.
Ingress Online Activation
Ingress is a genuine software by FingerTec. Every FingerTec access control model
comes bundled with a unique license key. To start using the terminal with Ingress,
you must connect the terminal to Ingress and perform online activation. Ingress
reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline activation. Please send the serial number and models of your terminals to your local resellers or [email protected] to request for a product key and activation key.
Installation and Setup of Ingress
Install Ingress in a PC that fulifills Ingress’ minimum requirements. Refer to
http://www.fingertec.com/customer/download/postsales/SUM-Ingress-E.pdf
for the Ingress user guide online. Setup Wizard will require you to do online activation before connection establish between Ingress and terminals.
Connecting the Terminals to Ingress
Determining Terminal Number
Identify the number of your terminals to differentiate them between one another.
Ingress can connect up to 999 units of terminal. Press Menu > Options > Comm Opt
> Dev Num > Select the number.
Using TCP/IP
IP address is important, as it is a unique address of the terminal in LAN. Without
the IP address, locating the specific terminal is not possible. To input the IP address of the terminal: Press Menu > Options > Comm Opt > IP Addr > Key in IP
address.
Using TCP/IP
It is important to setup the Ethernet to connect the terminals using TCP/IP connection. Setting up the Ethernet is done by enabling the Ethernet function: Press
Menu > Options > Comm Opt > Ethernet > Yes.
Turn off the terminal after you have set the Ethernet setting to Yes. Now, plug-in
the network plug to the Ethernet interface and turn the power on.
14
Determining the Netmask, Gateway and NetSpeed: For TCP/IP connection,
please configure the netmask, gateway and netspeed for the terminal.
Press Menu > Options > Comm Opt > NetMask > Insert the numbers.
Press Menu > Options > Comm Opt > Gateway > Insert the numbers.
Press Menu > Options > Comm Opt > NetSpeed > Choose the speed of your Ethernet connection.
Using RS232 Connection
For connection via RS232,baudrate is the determinant of communication speed between the terminal and the software. The higher the baudrate, the faster the speed is.
To turn on RS232 connection and set the baudrate: Press Menu > Options >
Comm Opt > RS232 > Change the RS232 connection to Y.
To change baudrate: Press Menu > Options > Comm Opt > Baudrate > Change
the Baudrate accordingly.
Using RS485 Connection
For connection via RS485, baudrate is also the determinant of communication
speed between the terminal and the software but the speed must be according to
the speed of the converter. Check your converter for the speed.
To turn on RS485 connection and set the baudrate: Press Menu > Options >
Comm Opt > RS232 > Change the RS485 connection to Y.
To change baudrate: Press Menu > Options > Comm Opt > Baudrate > Change
the Baudrate accordingly.
Using USB to Download/Upload Data
A USB flash disk is useful in cases where the terminal is installed far from a PC or
there is a connection problem. To determine the type of USB flash disks compatible with the terminal, please refer to this link at
http://www.fingertec.com/newsletter/HL_74.html using USB
Press Menu > PenDrive Mgmt > Choose the operation that you want to carry out
via USB flash disk.
Communication Key
Since the software is controlled by an activation code and a product key, set the
COMM key to zero. Press Menu > Options > Comm Opt > COMM Key > Set to 0.
15
4 • USER
Enrolling Users
The Face ID 3 can contain up to 200 face templates and 10,000 card users.
Face Enrollment
One face registration would take approximately 30 sec to complete. The terminal
snaps images from of your face and generates a 3 dimensional template for storage.
During enrollment on the Face ID 3, please stand straight and do not move your
face or body, and make sure that your face is calm with no extreme expression. For
height between 150cm to 180cm, recommended distance between the Face ID 3
and user is 0.5m.
To enroll face: Press Menu > New User > User ID > Insert User ID > Select Face > A
green rectangular box will be displayed on the screen > Align your eye position into
the green box > Adjust your head position to align your eyes into the green box >repeat 2 times > Face enrollment is complete > Select Privilege > User > Save
Card Enrollment
The default card for the Face ID 3 is RFID. MiFare and HID card systems are available
upon requests.
To enroll card: Press Menu > New User > User ID > Insert User ID > Select Card >
Wave the card at the scanning area until the screen displays the Card ID > Select
Privilege > User > Save
Password Enrollment
The Face ID 3 offers different enrollment methods and password can be used alone
or in combination with the face verification methods. The maximum length of a
password is 8 digits.
To enroll password: Press Menu > New User > User ID > Insert User ID > Select
Password > Input password using the touch keypad > OK > Reconfirm password >
OK > Select Privilege > User > Save
Voice/Message
16
Voice / Message
What Does It Mean?
“Verified”
Identity verification is successful, the Face ID 3 stores the transaction logs and opens the door (if connected to door access)
“Try again please”
Identity verification failed because the face is not properly positioned, the card or face template is not available in the Face ID 3
or the password is incorrect.
Voice / Message
What Does It Mean?
“Admin Affirm”
You are not the administrator of the system and you cannot access Menu page.
“Invalid ID”
For 1:1 verification, User ID entered does not match the face or
password.
Face Verification
1:N – 1:N verification does not require any input of your user ID. Stand in front of the
Face ID 3 until you can see the reflection of your face on the panel and look at the
cameras. The Face ID 3 takes a second to verify your face.
1:1 – 1:1 requires input of User ID before the Face ID 3 reads and verifies. Press 1:1/1:
N > Input ID on the screen > Press face icon > the Face ID 3 reads and verifies. Some
precautions have to be taken to get a good read everytime.
· Stand firm, do not move your head
· Do not cover your face
· Stay calm, do not make extreme facial expressions like sticking your tongue out or
cringing your face
· Do not stand too close or too far from the Face ID 3.
Adding User Information
User information can be added into the Face ID 3 through two ways. One is through
the terminal and another is through the software. To add/change user information
via the Face ID 3, press Menu > User > Select User ID > Edit/Add > Save. To search for
users by name, click on the alphabets at the bottom of the screen.
Field
What can you do?
USER IDEdit user ID based on your company’s employee numbering system.
Maximum length of user ID is 9 digit
NAME Edit/Add name of in this field. Maximum number of characters is 24
FACE Delete/Add Face
CARD Delete/Add Card
PASSWORD Delete/Add Password
PRIVILEGE Change privilege of users
USER ACCESS Change Verify Type, Time Zone of the users
It is recommended that the updating of user information be done through the software. After the information is updated, sync the software and the Face ID 3 to display the information.
17
Deleting User
Only an administrator can perform user deletion at the Face ID 3. To delete certain
user(s), press Menu > User > Select User ID to delete > Press Delete > Press Yes to
confirm > Press Delete another time for confirmation.
Access Level/Privilege
The Face ID 3 offers four types of access level or privilege.
PRIVILEGE USER ROLES
Normal User Only use the terminal to verify your identity. You cannot access into the
Menu and make changes on settings and system.
Enroller You are allowed to access into the menu to enroll user only.
Administrator You are allowed to access into the menu to enroll users only and edit
simple settings and system excluding access options and advanced options.
Supervisor
18
You are allowed to access into the menu to enroll users and edit settings
and system.
5 • SYSTEM
General Settings
Adjusting Date/Time
The Face ID 3 is a terminal that records time attendance and door access activities
of employees. Precision in time and date cannot be compromised for the system
to work efficiently. Adjust Date/Time according to your time zone. Press Menu >
Date/Time > Select Value >Save
Date format
Date format can differ based on countries for example in Malaysia, date-monthyear format is used while in America the month comes first. Choose your date
format according to your preference. The default format is dd-mm-yy. Press Menu
> Date/Time > Select Format > Save
Sound of Keyboard
The Face ID 3 emits a sound when you press any of its buttons. To turn on/off the
keypad sound: Press Menu > System > General > Keyboard beep > On/Off > Save
Voice
The Face ID 3 has certain voice commands to guide user, during enrollment and to
notify users during verification. Press Menu > System > General > Voice > On/Off
> Save
Volume (Low/Mid/High)
Voice Control lets you control the level of volume emitted by Face ID 3. The default
volume of the Face ID 3 is Mid. To sustain the performance of speaker in Face ID
3, it’s recommended to stay at Mid. To adjust the volume, press Menu > System >
General > Volume > Low/Mid/High > Save
Display Settings
Customize the Face ID 3 display to your preference and requirements.
System Language
The Face ID 3 offers various languages to match your local requirements. Maximum
of 3 language packs are available in the Face ID 3 and it’s set according to your
request during purchase. The default language is English. Press Menu > System >
Display > Language > Choose your language > Save
19
View Toolbar
13-11-01 Thursday
You can choose to either to hide or display the toolbar on the screen.
Always Display: The toolbar will always be displayed at the side of the screen.
Auto Hide: The toolbar is hidden and will reappear when you touch the soft touch
panel. Menu > System > Display >Toolbar > Choose your style > Save
Sleep Time
Sleep time is a period before the Face ID 3 goes into sleep mode. This setting is
available as a power saving feature of Face ID 3. The time range is from 0-999 seconds. Menu > System > Display > Sleep Time > Determine your time > Save
Number of Tries
You can set the limit of the number of tries for face verification. The range is from
1-9. If a user’s number of try exceeds the limit, the Face ID 3 could trigger the alarm
system to alert security that somebody is meddling with the terminal. Menu > System > Access Control parameters > Failure alarm threshold > Determine the Level
> Save
20
Face Settings
Setting Threshold
Threshold is a level of infrared scanner’s sensitivity. Threshold determines how
many percent of your face is being read by the system. The higher the threshold
level, the more percentage is being read, the more restricted the system. Configure
the threshold for 1:1 and 1:N methods.
For 1:1, the range is from 0-99 and the recommended value is 70.
For 1:N, the range is from 0-99 and the recommended value is 80.
Menu > System > Face > 1:1 Threshold/1:N Threshold > Input your value > Save
Camera Exposure
You can adjust the light exposure level of infrared cameras in the Face ID 3. Improper value to the settings could affect the performance of the camera. The recommended value is 320. Menu > System > Face > Exposure > Input your value > Save
Adjusting Image Quality
To determine the quality of face images captured by the Face ID 3 cameras during
enrollment and verification, you can adjust the quality - the recommended value is
80. Press Menu > System > Face > Quality > Input your value > Save
Log Settings
Every time the Face ID 3 is being used, transaction logs are kept in the memory.
These settings are for the Face ID 3 to regulate housekeeping of logs.
Log Alert
When log storage is at a certain level, users/administrator need to be alerted to
avoid underperformance of the terminal. The recommended value is 99. Menu >
System icon > Log Settings> Log Alert > Input your value > Save
Update
FingerTec offers updates of the Face ID 3 regularly. Always consult your local reseller
before you update the firmware of the terminal or alternatively you can contact us
at [email protected]
System Information
This option allows installers to check the information of the terminal including storage, firmware, algorithm, etc. To retrieve the Face ID 3’s System Information. Press
Menu > Sys Info > Record/Device
21
Record
Shows free storage and used storage
of the Face ID 3 detailing user count,
admin count and password user. It
also displays other information such
as face templates, logs templates that
have been used and are available.
device
A tap on device displays the Name,
Serial Number of Face ID 3, MAC Address, Face algorithm, Firmware version, Manufacturer and Manufactured
date and time.
Manufacturer
22
6 • DATA
Every time an enrollment is performed or verification is done, a
transaction log is stored inside the
Face ID 3. The data contains Terminal ID, date, time, user ID and transaction activities. For example, 01050
21009000000000010000:
Description
Terminal ID
Date (ddmmyy)
Time (hhmm)
User ID
Transaction Code
Terminal Activity
Code
01
050210
0900
000000001
00
00
These logs need to be managed to maintain the effectiveness of the terminal. It is
recommended to do the housekeeping of data from the software but there are 5
functions available in Data icon to enable you to manage your data in Face ID 3.
Deleting Transaction Logs
Please make sure that you are certain when you want to do this operation. The logs
that are stored inside the Face ID 3 are the ones that have not been downloaded
into software. Deleting the logs means that no backup data available.
If you are not using software but a 3rd party software, make sure that you have
already downloaded the transactions before you proceed to delete.
Menu > Data Management > Delete Transactions > Confirmation is required (Yes/
No)
Deleting All Data
This function allows you to delete all attendance data and user information in the
terminal. Make sure that all user information has been backed up in software before
performing this task. Menu > Data Management > Delete All Data > Confirmation
is required (Yes/No)
Managing User Privilege
There are 2 administrator privileges in the Face ID 3, administrator and supervisor.
You can delete the administrator and supervisor privilege but without an administrator, normal users can access the menu easily and interrupt the settings. Menu >
Data > Delete Administrator > Confirmation is required (Yes/No)
Resetting to Factory Settings
There are some instances, which require you to restore the Face ID 3 to original
factory settings. Upon completion of this task, the Face ID 3 will no longer keep
your settings in all functions. Please redo all the settings to suit to your company’s
requirements.
Menu > Data > Restore to Factory Settings > Confirmation is required (Yes/No)
23
Delete Records
In the event you will not be using the software to download records nor you do
not need the transaction records, you may delete the records manually. This is to
avoid the records from exceeding the storage limit of the Face ID 3. Besides that,
you will also need to delete the records if you are using a USB flash disk to download transaction records from the Face ID 3.
To delete the records: Press Menu > Data > Delete Transaction > OK to confirm.
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7 • USB
Understanding the Need for USB Flash Disk
Communication between the Face ID 3 and a PC is very important to upload and
download transaction data for time attendance and door access reports. The Face
ID 3 offers a few communication options such as LAN and serial cable connections
but sometimes there are scenarios that require USB (Universal Serial Bus) connectivity. USB can connect Face ID 3 with a computer for download and upload of user
information and transaction logs.
Type of USB
There are various types of USB flashdisks available in the market. The Face ID 3 can
only work with USB flash disks that supports minimum Linux Kernel 2.4.x, works
fine with Imation, Transcend and Pen Drive (minimum support Linux Kernel 2.4.x)
To determine the type of USB compatible by FingerTec terminal, please refer to this
link at http://www.fingertec.com/newsletter/HL_74.html
Downloading Attendance Logs
To download attendance logs from the Face ID 3 to the computer: Menu > USB >
Download Transactions. After the download process is complete, eject USB flask
disk from the Face ID 3 and connect it to your PC that has been installed with the
Software. Upload the data from the USB into the software for further processing.
Downloading User Data
Enrollment of user must be done at the Face ID 3 and during enrollment user data
such as name and user ID are inputted. To sync the data in the Face ID 3 and computer: Menu > USB > Download User
Uploading User Data from USB to Terminal
While an administrator can input user data into the Face ID 3, the rests of user
information is completed in software. Get the latest updates of user information
from Software to the Face ID 3 terminal using USB Flash Disk. Menu > USB > Upload
User
Uploading User Photo
User photo can be included in user information in software. To get the same photos
being displayed when users gets verified, upload the user photo from the software
to Face ID 3. The size of each photo must be 320 x 240 resolution. To do it using USB
Flash Disk: Menu > USB > Upload User photo
25
8 • SHORTCUT KEY
Shortcut Keys in Short
Shortcut keys give you quick access to your most used functions. A total of 6 shortcut keys are an available for you to configure. They are labeled with defined names
and display on side of the screen.
Configuring Shortcut Keys
Menu > System > Shortcut Definition > Tap on the key one at a time and select the
function you want for the specific key > Save
Some of the functions you can configure for your shortcut keys include status key,
work code, viewing of sms, settings of face, setting of fingerprint, etc.
26
9 • AUTO TEST
Who should do the Auto Test?
Auto Test page is to diagnose or analyze the conditions in the Face ID 3. There are
several tests available in the Auto Test page and only an administrator is allowed to
perform the test. Before running any tests, kindly contact your reseller for advice or
you could email [email protected]
Is the Screen OK?
Test Screen determines the quality and sensitivity of the Face ID 3 touch screen
panel. You will see lines of different colors; click the screen to continue testing. If
there’s a broken line or distorted colors on the screen, kindly send your Face ID 3
for repair. Menu > Auto Test > Test Screen
Checking the Voice Message
Test Voice determines the quality of the Face ID 3’s audio. Every click on the screen
will emit different voice message. If you find any distorted sound in any of the voice
message or instruction, kindly send your Face ID 3 for checking. Menu > Auto Test
> Test Voice
Checking the Infrared Camera
To know the condition of the infrared face scanner, you need to run face test. The
Face ID 3 will display 2 images of your face: color display and infrared. Make sure
both cameras capture and show your face image. Look at the infrared camera capture image, make sure it is a square in the middle of the screen; you have to look
into the camera. If you can see your image in the square, the camera is working fine.
Check the quality status bar to adjust to the best capture image. Otherwise, kindly
send your Face ID 3 for checking. Menu > Auto Test > Test Face
Is the Time Accurate?
Time is an essence in the Face ID 3 and it can’t be compromised. The Test Time will
display date, time, 0 (s): 0 (ms). Tap the screen to start the test. The 0 (s): 0 (ms) will
start to run and every 10ms change the second to 1. If it doesn’t run well, kindly
send your Face ID 3 for checking. Menu > Auto Test > Test Time
27
10 • CALIBRATION
Calibrating Screen Sensitivity to Default Level
Menu > Auto Test > Calibration
The screen will display five dots, one at a time in all corners of the screen and one
at the center. You need to touch the center of the dot for the system to calibrate
the screen automatically. When the process is done, the screen will return to the
main menu.
28
11 • BELL
Definition of Schedule Bell
Schedule bell is a function to alert employees or users at a certain time based on
your company’s scheduling and preference. For example, a group of employee’s
lunch time is at 10:30a.m while the other group is at 2:00p.m. the Face ID 3 offers
up to 15 schedules you can define.
Menu > Date/Time > Bell > Choose the options that you want to change and change
the value accordingly > Save
Inserting Day and Time to Trigger Schedule Bell
The screen displays 00:00 as default time. A tap on the selected bell will bring you
to another setting page. Input the day/time you want the bell to ring, day. The time
format is 24:00 hours.
Determining the Ring Type of Schedule Bell
The Face ID 3 offers various type of ringtones to choose from. A tap on the ringtone
will change the sound of the bell. Select the one you prefer.
Adjusting Volume of the Bell
Where you want it loud or not, it’s up to you. The Face ID 3 offers low/mid/high
volume, and the default is Mid. A tap on the Volume will lead you to select low/mid/
high volume. Select your volume to determine the level of volume you desire.
Repetition
How many times do you want the bell to ring? A tap on the value will prompt the
keypad. Input the numbers and the bell will ring according to your settings.
State
You can enable or disable the schedule bell with a tap on Enable/Disable bar.
29
12 • ACCESS
Most Commonly Used Access Features
The Face ID 3 can be connected to door access accessories like electromagnetic
lock and doorbolt to control access to doors. FingerTec provides all kinds of doorlock accessories which can be viewed at accessory.fingertec.com. Under Access
Control Parameter In Access icon, you can configure 4 most common used function, which are explained below. To access to Access Control Parameter: Menu >
System > Access Control Settings > Access Control Parameter
How Long It Takes Before The Door Locks Again (Lock Delay)
This value is the time period for the door to lock again after it unlocks on a successful verification. The default value is 10 seconds and the range is between 1 to 10. A
tap on the value will prompt a keypad. Input the value in seconds.
Delaying Door Sensor (Door Sensor Delay)
This function only works if a door sensor is available. When a door does not close
for a specified time, the sensor will trigger alarm system. Specify the time of the
delay. Default value is 10s, the range is 0-99 s. A tap on the value will prompt a
keypad. Input the value in seconds.
Choosing Door Sensor Type (Door Sensor Mode)
There are two types of door sensors available for door access which are Normally
Open (NO) and Normally Close (NC). Once a door sensor is available, you have to
choose the door sensor type. Default is None.
Delaying Alarm (Alarm Delay)
This function only works when there is alarm system installed with Face ID 3. You
can adjust the time before Face ID 3 triggering an alarm system if the door is not
closed. A tap on the value will prompt a keypad. Input the value in seconds. The
default value is 30s.
Door Access by Time Control
Time Zone
The period where a user is allowed access is called TIME ZONE or time period (TP).
In total there are 50 time zones available in the Face ID 3. Each Time Zone has 7
time slots for Monday until Sunday. To define time zone: Press Menu > System >
Access
Control Settings > Time Zone Settings > Select the Time Zone number and determine the time for each day.
30
Example 1
TIME ZONE
1
SUN
MON
TUE
WED
THU
FRI
SAT
0900:1800 0900:1800 0900:1800 0900:1800 0900:1800 0900:1800 0900:1800
What does Time Zone 1 mean?
Time Zone 1 consists of a constant access time for a period of one week where a user
checks in at 9am and leaves at 6pm. User have no access before 9am or after 6pm.
Example 2
TIME ZONE
2
SUN
MON
TUE
WED
THU
FRI
SAT
0900:1800 0900:1800 0900:1800 0900:1800 0900:1800 0900:1800 0900:1800
What does Time Zone 2 mean?
Time Zone 2 is showing variation in access schedule from 2pm-6pm from Mondays to
Fridays and users are not allowed any access on the weekends
Grouping
When a group of users are having an almost similar time zone assignment, they can
be grouped together. For example, Time Zone 2 and Time Zone 3 are suitable for one
group where users in this group checks in at 8:00 until 12:00 has a break time from
12:00 to 14:00 , continue from 14:00 to 18:00, and no one is allowed access during
weekends.
Therefore, these users will be in Group Time Zone 1. The table below illustrates the
Group Time Zone concept.
TIME ZONE
2
SUN
MON
TUE
WED
THU
FRI
SAT
0000:2359 1400:1800 1400:1800 1400:1800 1400:1800 1400:1800 0000:2359
There are a total of 5 Group Time Zones available in the system. The system default is
Group 1 and Time Zone 1. Therefore, the newly enrolled users automatically will be in
an unlocking status. If those users are not included in the grouping combination setting, they are given permission to record attendance but they can’t unlock any door.
To define Group Time Zone: Press Menu > System > Access Control Settings > Group
Settings > Tab a Group to edit or Add to add a new group.
There are a total of 5 Group Time Zone offered and each Group Time Zone accepts
only 3 time zones.
Access Combination
Access Combination is when you combine different user’s verification in order to gain
access. The system offers 10 different Access Combos and each combination applies
to 3 Group Time Zones:
31
ACCESS COMBO
1
GROUP TIME ZONE
1
2
3
TP1: 0900 – 13:00
TP2: 1000 – 1500
TP3: 1300 - 1400
To use the Access Combo, users from all the three time zones must be present for
verification and the time period of the three groups must be valid in order to gain
access. As shown in these time zones, 13:00 is the overlapping time where all of
them can gain access.
To configure Access Combo: press Menu > System > Access Control Settings > Unlock Combination Settings > Select the combination you want for example Comb1
> OK > input the number, in this case 123 to represent GRP TP1, GRP TP2, GRP TP3>
OK
Each access combination supports maximum 5 time zones.
Holiday Settings
You can set date range of holiday into the Face ID 3, then to adjust the allowed
access time. Set the time zone of access time, then press Menu > System > Access
Control Settings > Holiday Settings > Add > Set the parameters as below:
• Code – Reference number of the holiday, range from 1 to 24
• Start date – When holiday starts
• End date – When the holiday ends
• Time Zone – time zone for access
Individual Access Option
By time
After a user has been enrolled, you can configure his/her access option settings.
Press Menu > User > Select User > User Access > Determine the below settings:
VerType – To assign verify method for particular users (see details in Different Verification method)
Use group time zone – Yes to follow default group time zone (check by Menu >
User > Select User > Group No). No to define new time zone by following time
zone 1, 2 and 3.
• Time Zone 1 – Tap to prompt the keypad to insert the desired time zone
• Time Zone 2 – Tap to prompt the keypad to insert the desired time zone
• Time Zone 3 – Tap to prompt the keypad to insert the desired time zone
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13 • TROUBLESHOOTING
“Unable to Connect” Appears
When this message appears, it means that the settings for the Face ID 3 and the
computer are not properly done. Find out which method you are using to connect.
The Face ID 3 offers LAN, RS232, RS485 and USB communication methods. Refer to
Chapter 3 to further understand the topic.
“Admin Affirm” Appears
You are not the administrator of this Face ID 3 terminal. Only an authorized administrator of the system is allowed to access the Menu. Any attempt from a normal
user to access the Menu will prompt “Admin Affirm” message on the screen. In case
the administrator has resigned from the company, kindly contact your FingerTec
authorized reseller to access the terminal.
The Terminal Doesn’t Read Your Face
Have you stood properly without making any facial expressions? Your position from
the camera must be at a proper distance from the camera. If you see your reflection
at the camera, you are in the right position. Now, were you making facial expression during verification? Stay calm and look at the camera, and please do not cover
your face with anything. Have you tested the camera of the Face ID 3? The camera
might not be working properly. Test your camera’s performance. Refer to Chapter
9 to Test the Face Camera.
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light is red. The green blinking
light is indicating that the terminal is under the standby mode. Red blinking light
may signal a problem in the Face ID 3. Contact your reseller for consultation.
RFID Card Doesn’t Respond
Two possibilities for this problem:
Have you registered the card to the terminal? The card must be registered to the
Face ID 3 before the terminal could read the information in the card. Refer to chapter 4 User for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card,
the Face ID 3 wouldn’t read your card.
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No Sound
Two possible causes for this problem:
The Face ID 3 voice mode is silent. Perhaps someone has turned off the voice
in your Face ID 3 or reduced its volume to 0%. Refer to Chapter 5 System under
Voice to rectify.
Speaker is damaged. Once you have rectified the voice mode and the problem
persists, proceed to test the voice. Refer to Chapter 9 to do the test. If no voice is
emitted, contact your local reseller for support.
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© 2014 Timetec Computing Sdn Bhd. All rights reserved.• 112014
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