User Manual Oracle FLEXCUBE Direct Banking iPhone Application

User Manual Oracle FLEXCUBE Direct Banking iPhone Application
Oracle FLEXCUBE Direct Banking
Release 12.0.1.0.0
iPhone Application Based Mobile Banking
User Manual
Part No. E52306-01
I Phone Client Based Mobile Banking User Manual
Table of Contents
1. Transaction Host Integration Matrix ..................................................................................................... 4
2. Log In / Landing Screen ......................................................................................................................... 7
3. Menu Navigation ................................................................................................................................... 12
3.1. Navigating through Landing Screen ................................................................................................ 13
3.2. Navigating through Menu bar .......................................................................................................... 16
4. Logout .................................................................................................................................................... 17
5. Pre-Login Transactions ........................................................................................................................ 21
6. Setting any Transaction as Favorite ................................................................................................... 24
7. Account Activity .................................................................................................................................... 30
8. Account Details ..................................................................................................................................... 38
9. Account Summary ................................................................................................................................ 43
10. Ad-hoc Statement ............................................................................................................................... 46
11. Stop Cheque ........................................................................................................................................ 56
12. My Cheques/Cheque Status Inquiry .................................................................................................. 62
13. New Cheque Book............................................................................................................................... 68
14. Beneficiary Maintenance .................................................................................................................... 75
15. Pay Bill ................................................................................................................................................. 94
16. Biller Information .............................................................................................................................. 100
16.1. Register Biller .............................................................................................................................. 101
16.2. Delete Biller ................................................................................................................................. 109
17. Loan Details ....................................................................................................................................... 114
18. Islamic Financing .............................................................................................................................. 122
19. Forex Rate Inquiry............................................................................................................................. 131
20. Own Account Transfer...................................................................................................................... 137
21. Internal Transfer ................................................................................................................................ 150
22. Domestic Payment ............................................................................................................................ 169
23. International Account Transfer ........................................................................................................ 190
24. My Schedule Payment ...................................................................................................................... 213
25. Open Term Deposit ........................................................................................................................... 227
26. Deposit Redemption ......................................................................................................................... 252
27. Pending Authorization ...................................................................................................................... 262
28. Mailbox/Notifications ........................................................................................................................ 271
28.1. Compose Message ...................................................................................................................... 272
Mobile Banking Client/application Based User Manual
28.2. Interactions .................................................................................................................................. 285
28.3. Sent Messages ............................................................................................................................ 291
28.4. Bulletins ....................................................................................................................................... 297
28.5. Alerts/Tasks ................................................................................................................................. 300
29. Reminders .......................................................................................................................................... 304
29.1. Register Reminder ....................................................................................................................... 305
29.2. View Reminder ............................................................................................................................ 312
30. Credit Card Details ............................................................................................................................ 317
31. Credit Card Statement ...................................................................................................................... 325
32. Credit Card Payment......................................................................................................................... 330
33. Change Password ............................................................................................................................. 342
34. Deposit Details .................................................................................................................................. 351
35. Contract Deposits ............................................................................................................................. 359
36. Force Change Password .................................................................................................................. 369
37. Buy Funds .......................................................................................................................................... 381
38. Redeem Funds .................................................................................................................................. 394
39. Portfolio ............................................................................................................................................. 407
40. Switch Funds ..................................................................................................................................... 414
41. Order Status ...................................................................................................................................... 428
42. Transaction Password Behavior ..................................................................................................... 436
43. ATM Branch Locator ......................................................................................................................... 444
44. Help..................................................................................................................................................... 451
45. Offers .................................................................................................................................................. 454
46. Live Help/Call ..................................................................................................................................... 458
2
3
Transaction Host Integration Matrix
1. Transaction Host Integration Matrix
Legends
NH
No Host Interface Required.

Host Interface to be developed separately.

Pre integrated Host interface available

Pre integrated Host interface not available
Y
Yes
N
No
Transaction Name
FLEXCUBE UBS
Third Party Host
Qualified with
System
Mobile Enabler
Log In
NH
NH
Y
Log Out
NH
NH
Y
4
Transaction Host Integration Matrix
Transaction Name
FLEXCUBE UBS
Third Party Host
Qualified with
System
Mobile Enabler
Account Activity


N
Account Details


Y
Account Summary


Y
Ad-hoc Account Statement


N


N
Cheque Status Inquiry


N
Cheque Book Request


N
Loan Details


N
Mail Box
NH
NH
N
Exchange Rate Inquiry


N
Own Account Transfer


Y
Internal Account Transfer


N
Domestic Account Transfer


N
Pay Bill


N
Register Biller


N
NH

N
Redeem Term Deposit


N
TD Details


N
Transactions to Authorize
NH
NH
N
Request
Stop
/Unblock
Cheque
Request
Delete Biller
5
Transaction Host Integration Matrix
Transaction Name
FLEXCUBE UBS
Third Party Host
Qualified with
System
Mobile Enabler
Change Password
NH
NH
Y
Credit Card Details


N
Credit Card Statement


N
Force Change Password
NH
NH
Y
Contract TD View


N
Buy Mutual Fund


N
Redeem Mutual Fund


N
Portfolio


N
Switch Mutual Fund


N
Order Status


N
NH

Y
NH

N


N
Beneficiary Maintenance
NH
NH
N
Credit Card Payment
NA

N


N
My Scheduled Transfers


N
Open Term Deposit


N
NH
NH
N
Transaction
Password
Behavior
ATM / Branch Locator
Financing Details
International
Account
Transfer
PreLogin Transaction
6
Log In / Landing Screen
2. Log In / Landing Screen
This option allows you to perform the transaction through Oracle FLEXCUBE Direct Banking system
using the i phone client based mobile.
To login into the client/application based Mobile Banking Application
1.
Click the appropriate application icon provided for client/application based mobile banking. The system
displays Login Screen.
7
Log In / Landing Screen
Login
2.
Enter the user id and password provided to login.
3.
Click the
icon. The system displays Account Overview screen.
8
Log In / Landing Screen
Account Overview
4.
Two types for menu navigation are available.
5.
Menus can be accessed by clicking on the Account OR menus can also be accessed by navigating through
the sliding menu bar shown at the bottom of the screen as highlighted above.
9
Log In / Landing Screen
6.
Click any Menu in that menu bar. The system will navigate to the respective submenus.
7.
Click the Total Position icon as encircled above screen. The system shows screen with the total position
across various accounts in Accounts Overview as shown below.
Account Overview
10
Log In / Landing Screen
8.
Click the same icon as encircled in above screen to get back to the initial Accounts Overview/Landing
screen.
Note: You can also view ATM Branch Locators, Offers available using options in lower panel of landing
screen.
11
Menu Navigation
3. Menu Navigation
This section explains the ways by which you can navigate through menus for any transaction. Own
Account Transfer transaction has been explained below for both the navigations.
Note: All the Transactions cannot be accessed through both the navigations. Transactions like Internal
Transfer, Ad hoc Statement etc are provided with both the navigations. Transactions like Account Activity,
Account Details etc can be accessed through Landing Screen only.
Two Types of Navigations are available.

Navigating through Landing Screen

Navigating through Menu Bar
12
Menu Navigation
3.1. Navigating through Landing Screen
1.
Below shown is the Landing Screen that comes after Login.
2.
Click the encircled/outlined buttons or tabs as shown in below screen sequence to reach to the Own
Account Transfer screen.
13
Menu Navigation
Screen1: Click RED outlined tab.
Screen2: Click Account number as highlighted.
Screen3: Click Show Details OR Show Activity button.
Screen4: Click encircled button.
14
Menu Navigation
Screen5: Click Own Account Transfer button.
Screen6: Own Account Transfer
15
Menu Navigation
3.2. Navigating through Menu bar
Screen1 (Landing Screen): Click the encircled
Screen2: Click Own Account Transfer tab.
Transfers menu.
Screen3: Own Account Transfer
16
Logout
4. Logout
This option enables you to log off the application.
To log out of the client/application based Mobile Banking Application
1. Log on to the client/application based Mobile Banking application.
2. Click the Exit button at the upper right corner of the screen.
17
Logout
Menu
3. Click the Exit button as encircled in above screen to log off. The system displays pop up as
shown below.
18
Logout
4. Click the Exit button. The system displays message for logged off, as below.
19
Logout
20
Pre-Login Transactions
5. Pre-Login Transactions
These are the transactions that you can perform without logging into the application. These options are
available on the Login screen as shown below.
21
Pre-Login Transactions
Login
1. As shown in above screen, you can perform below pre login transactions.

ATM Branch Locator: This enables user to search ATMs and bank branches across any
location. It also displays maps along with the ATM Bank Branch address. Please refer
22
Pre-Login Transactions
ATM Branch Locator section for further details.

Help: This option enables user to ask for any help and get in contact with bank officlas.

Offers: This option enables user to view various offers available. Please refer offers
section for further details.

Contact: Using this option, user can contact bank for any required information or queries.
23
6. Setting any Transaction as Favorite
This option enables you to set any transaction as Favorite. That transaction will be available under the
Favorites tab for direct access without navigating through Menu and submenus.
To set any transaction as Favorite
24
Setting any Transaction as Favorite
1. Click the
icon. The system displays Favorites screen showing already set favorite
transaction along with transactions that are not favorite, as shown below.
25
Setting any Transaction as Favorite
Transactions in Favorites
2. Click the Edit button at the upper left corner of above screen. The system displays below screen.
26
Setting any Transaction as Favorite
Transactions in Favorites
3. Select any transaction from Transactions not in Favorites section, which is to be set as Favorite.
4. Drag and drop that transaction in the Transactions in Favorites section. While dragging, select the
symbol as encircled in above screen and then drag and drop.
27
Setting any Transaction as Favorite
5. In the above screen, Stop cheque transaction has been drag and dropped to the Transactions in
Favorites section, which got added in that section as shown in below screen.
Transactions in Favorites
28
Setting any Transaction as Favorite
6. Click the Done button shown at the upper left corner of the screen. The system adds that
transaction in Transactions in Favorites section, as shown in below screen.
Transactions in Favorites
29
Account Activity
7. Account Activity
This option enables you to get the account activity details for a selected account and a specified period.
To view the account activity details
1. Log on to the client/application based Mobile Banking application. The system shows initial
landing screen Accounts Overview as shown below.
Accounts Overview
30
Account Activity
2. Click any of the account types. Below is shown for Current and Savings Accounts.
Account Summary
31
Account Activity
3. Click on any of the accounts displayed. In above screen, first account is clicked as highlighted.
The system displays operations/transactions that can be performed on that clicked account, as
shown in above screen.
4. Click the Show Activity button, as displayed in above screen. The system displays Account
Activity screen for that selected account, as shown below.
32
Account Activity
Account Activity
5. Click the Search button as encircled in the above screen. The system displays Search By screen.
6. The search criteria is to be entered in Search By screen, in order to view the account activity on
that particular account, as per the search criteria
33
Account Activity
Search By
Field Description
Field Name
Description
34
Account Activity
Field Name
Description
Search By
[Mandatory, Pop Over]
Select the search by option from the list.
The Options are
 Last 2 Days
 Last 5 Days
 Between two dates
From Date
[Conditional, Alphanumeric,10, Pick list]
Type the start date from which the transaction details have to be
generated or select the date from the pick list
To Date
[Conditional, Alphanumeric, 10, Pick list]
Type the end date up to which the transaction details have to be
generated or select the date from the pick list.
Note: From Date and To Date fields are applicable only when Between
two dates option is selected in the Search By screen.
7. Enter the required details.
8. Click the Search button in the above screen. The system displays the account activity as per the
search criteria in the Account Activity screen as shown below.
Account Activity
35
Account Activity
9. Click the encircled button in the above screen. The system displays pop screen with various
options as shown below.
36
Account Activity
Account Activity
10. Click the Screenshot/Email/Download PDF option in order to take screenshot/ send this page as
email/ download this page PDF respectively.
37
Account Details
8. Account Details
This menu allows you to view the account details of the selected account.
To view the account details
1. Log on to the client/application based Mobile Banking application. The system shows initial
landing screen Accounts Overview as shown below.
38
Account Details
Accounts Overview
2. Click any of the account types. Below is shown for Current and Savings Accounts.
39
Account Details
Account Summary
3. Click on any of the accounts displayed. In above screen, first account is clicked as highlighted.
The system displays operations/transactions that can be performed on that clicked account, as
40
Account Details
shown in above screen.
4. Click the Show Details button, as displayed in above screen. The system displays Account
Details screen for that selected account, as shown below.
Account Details
41
Account Details
Field Description
Field Name
Description
Customer Id
[Display]
This field displays the Customer id of the account of the user.
Account
[Display]
This field displays the account number selected from the pop
over.
Current Balance
[Display]
This field displays the balance available in the account including
the overdraft limit with the base currency of the account.
Uncleared Funds
[Display]
This field displays the funds in the account that are not cleared
with the base currency in the account.
Financing Limit
[Display]
This field displays the Financing limit.
Note: Overdraft Limit field is applicable only if “overdraft” as a
product is linked to the particular CASA account.
Net Available
Balance for
withdrawal
[Display]
The net available balance in the account after deduction of
uncleared funds and amount on hold.
Note: You can view the details of only “N” number of accounts registered for Mobile banking.
42
Account Summary
9. Account Summary
Account summary provides you a summarized view of all the accounts mapped to customer id.
To view the account summary
1. Log on to the client/application based Mobile Banking application. The system shows initial
landing screen Accounts Overview as shown below.
43
Account Summary
Accounts Overview
2. Click any of the account types. The system displays Account Summary screen showing accounts
for the selected account type. Below is shown for Current and Savings Accounts.
44
Account Summary
Account Summary
3. Click on any of the accounts displayed. The system displays operations/transactions that can be
performed on that clicked account.
45
10. Ad-hoc Statement
This transaction allows you to request for an account statement for the period specified.
To request the Adhoc Statement
1. Log on to the client/application based Mobile Banking application.
46
Ad-hoc Statement
2. Click the Services menu from the menu bar as encircled above. The system displays Account
transactions as shown in the above screen.
3. Click the Ad hoc Statement tab. The system displays Ad hoc Account Statement Request screen
as shown below.
47
Ad-hoc Statement
Ad hoc Account Statement Request
Field Description
48
Ad-hoc Statement
Field Name
Description
Account Type
[Mandatory, Pop Over]
Select the type of account. The Pop Over menu has Current and
Savings and Term Deposits account.
4. Click the encircled options button. One pop will be displayed.
5. Click the Submit button, from the pop up. The system displays below Adhoc Account Statement
Request screen.
49
Ad-hoc Statement
Ad hoc Account Statement Request
50
Ad-hoc Statement
Field Description
Field Name
Description
Account Type
[Display]
This field displays the type of account selected in the previous
screen from the Pop Over.
Select Account
[Mandatory, Pop Over]
Select the account from the Pop Over menu. The Pop Over menu
gives the list of accounts.
From Date
[Mandatory, Numeric,10, Pick list]
Type the start date.
It is the date from which the account statement is required or
select the date from the pick list.
To Date
[Mandatory, Numeric,10, Pick list]
Type the end date. It is the date up to which the account
statement is required. Or select the date from the pick list.
6. Click the encircled button. One pop up will be displayed.
7. Click the Submit button from that popup screen. The system displays Ad hoc Account Statement
Request - verify screen.
51
Ad-hoc Statement
Ad hoc Account Statement Request Verify
8. Click the encircled button to get the pop up.
52
Ad-hoc Statement
9. Click the Confirm button from the popup as shown in above screen. The system displays Ad hoc
Account Statement Request – Confirm screen.
OR
Click the Change button to change the inputs.
53
Ad-hoc Statement
Ad hoc Account Statement Request – Confirm
10. Click the OK button. The system displays below Confirm screen.
54
Ad-hoc Statement
Ad hoc Account Statement Request – Confirm
11. Click the OK from the options pop up shown. The system displays initial Ad hoc Account
Statement
Request
55
screen.
Stop Cheque
11. Stop Cheque
This menu allows you to stop unpaid cheque issued from the account or unblock a blocked/stopped
cheque. Only single cheque can be stopped or unblocked.
To stop or unblock cheque request
1. Log on to the client/application based Mobile Banking application.
56
Stop Cheque
2. Click the encircled Services menu from the menu bar as encircled above. The system displays
transactions under services menu, as shown in above screen.
3. Click the Stop Cheque tab. The system displays Stop Cheque screen as shown below.
57
Stop Cheque
Stop Cheque
58
Stop Cheque
Field Description
Field Name
Description
Select Action
[Mandatory, Pop Over]
Select the action from Pop Over menu. The options are
Select Account

Stop Cheque payment

Cancel stopped Cheque
[Mandatory, Pop Over]
Select the account from the Pop Over list. The Pop Over menu
gives the list of accounts.
Cheque Number
[Mandatory, Numeric, 20]
Type the cheque number to be stopped/Cancel stopped cheque.
Reason
[Mandatory, Alphanumeric, 40]
Type the reason to Stop/Cancel stopped cheque request.
This field is an optional field for cancel stopped cheque request.
4. Click the encircled button in the above screen. The system will display popup.
5. Click the Submit button from the popup. The system displays Stop Cheque Verify screen.
59
Stop Cheque
Stop Cheque Verify
6. Click the encircled button to get the popup options. Click the Confirm as shown in the above
screen. The system will display Stop Cheque Confirm screen as shown below.
60
Stop Cheque
Stop Cheque Confirm
7. Click the encircled options button.
8. Click the OK button from the popup as shown above. The system displays initial Stop Cheque
Request screen.
61
My Cheques/Cheque Status Inquiry
12. My Cheques/Cheque Status Inquiry
This menu enables you to view the status of a cheque issued.
To inquire the cheque status
1. Log on to the client/application based Mobile Banking application.
62
My Cheques/Cheque Status Inquiry
2. Click the encircled Services menu from the menu bar as encircled above. The system displays
transactions under services menu, as shown in above screen.
3. Click the My Cheques tab. The system displays My Cheques screen as shown below
63
My Cheques/Cheque Status Inquiry
My Cheques
64
My Cheques/Cheque Status Inquiry
Field Description
Field Name
Description
Select Account
[Mandatory, Pop Over]
Select the account from the Pop Over menu. The Pop Over menu
gives the list of accounts with the currency held in it and the
current available balance in the account
Cheque number
[Mandatory, Alphanumeric,18]
Type the cheque number whose status has to be viewed
4. Enter the required details.
5. Click the encircled options button to get the options pop up.
6. Click the Submit button from that pop up. The system displays cheque number and its status in
the My Cheques details screen.
65
My Cheques/Cheque Status Inquiry
My Cheques
66
My Cheques/Cheque Status Inquiry
Field Description
Field Name
Description
Account
[Display]
This field displays the Account number selected in the previous
screen.
Cheque number
[Display]
This field displays the cheque number inquired
Cheque status
[Display]
This field displays the status of the cheque.
Amount
[Display]
This field displays the Amount of the cheque.
7. Click the Back button to return to the previous screen.
67
New Cheque Book
13. New Cheque Book
This menu enables you to place a request for a new cheque book to the bank.
To request the cheque book
1. Log on to the client/application based Mobile Banking application.
68
New Cheque Book
2. Click the encircled Services menu from the menu bar as encircled above. The system displays
transactions under services menu, as shown in above screen.
3. Click the New Cheque Book tab. The system displays New Cheque Book screen as shown
below
69
New Cheque Book
New Cheque Book
70
New Cheque Book
Field Description
Field Name
Description
Select Account
[Mandatory, Pop Over]
Select the account from the Pop Over list. The Pop Over menu
gives the list of accounts.
Cheque Book
option
[Mandatory, Pop Over]
Select the number of cheque leaves required from the Pop Over
menu.
Mode Of Delivery
[Mandatory, Pop Over]
Select the mode of delivery for the cheque book.
The options available are

Branch

Courier
4. Click the encircled option button, to get the popup.
5. Click the Submit button from the popup. The system displays New Cheque Book – Verify
screen, as shown below.
New Cheque Book – Verify
71
New Cheque Book
6. Click the Confirm button from the options pop over, as shown above. The system displays New
Cheque Book – Confirm screen.
New Cheque Book – Confirm
72
New Cheque Book
7. Click the OK button to go back to the New Cheque Book Confirm Screen, as shown below.
73
New Cheque Book
New Cheque Book – Confirm
8. Click the OK from the options pop up. The system displays initial New Cheque Book screen.
74
Beneficiary Maintenance
14. Beneficiary Maintenance
A Business user having access to Beneficiary Maintenance can maintain Beneficiary. You can also
specify if the Beneficiary template created is available to other users of the same primary customer id by
specifying the template access level as public
If the Template is created with template access level as Private, it is available only to the User who has
created it.
The search criteria allow searching the beneficiary templates created earlier. Beneficiary Maintenance is
supported for following Transactions

Domestic Transfer

Internal Transfer

International Transfer
75
Beneficiary Maintenance
1. Navigate through the menus to Transfers > Beneficiary Maintenance.
Beneficiary Maintenance
2. Click on the Beneficiary Maintenance tab. The system displays Beneficiary Maintenance screen
76
Beneficiary Maintenance
as shown below.
77
Beneficiary Maintenance
Field Description
Field Name
Transaction Type
Description
[Mandatory, Pop Over]
Select the transaction type, for which template is to be searched, from
the Pop Over list.
3. Select any transaction type for which beneficiary is to be created. Below is shown for Domestic
Account Transfer beneficiary.
78
Beneficiary Maintenance
79
Beneficiary Maintenance
4. Click the Create Beneficiary button. The system displays next screen as shown below.
80
Beneficiary Maintenance
Field Description
Field Name
Description
81
Beneficiary Maintenance
Field Name
Beneficiary ID
Description
[Mandatory, Alphanumeric, 10]
Type the beneficiary ID
Beneficiary Name
[Mandatory, Alphanumeric, 35]
Type the beneficiary name.
Account Type
[Mandatory, Pop over]
Select the account type.
5. Click the Submit button from the options pop over screen that comes after clicking options button
as encircled in below screen.
82
Beneficiary Maintenance
83
Beneficiary Maintenance
6. Clicking Submit will navigate to next screen as shown below.
84
Beneficiary Maintenance
Field Description
Field Name
Description
Beneficiary Account [Mandatory, Alphanumeric, 35]
No
Type the beneficiary account number.
Beneficiary Email
[Optional, Alphanumeric, 35]
Type the beneficiary email id.
National Clearing
Code Type
National Clearing
Codes
Visibility
[Optional, Pop Over]
Select the national clearing code type from the Pop Over list.
[Optional, Search, Lookup]
Click the Look Up icon to search the beneficiary bank/branch code.
[Mandatory, Pop Over]
Select the Beneficiary Access level from the Pop Over list.
The options are :

Public

Private
7. Click the Look up button for national clearing code, as shown below..
85
Beneficiary Maintenance
Beneficiary Maintenance
86
Beneficiary Maintenance
87
Beneficiary Maintenance
8. Select any code and click the Done. The system will return to below screen.
88
Beneficiary Maintenance
9. Click the Submit button from the options pop over. The system displays verification screen as shown below.
89
Beneficiary Maintenance
10. Click the Submit button from the options pop over as encircled in above screen. The system
displays confirmation message for beneficiary creation, as shown below.
90
Beneficiary Maintenance
Beneficiary Maintenance - Confirmation
91
Beneficiary Maintenance
11. Click Download PDF to download the PDF regarding beneficiary addition details. The system
shown below screen.
92
Beneficiary Maintenance
12. You can mail, print or copy the PDF.
93
15. Pay Bill
This menu enables you to pay the Utility Bills for the Registered Billers with the Bank.
To pay the bills
1. Log on to the client/application based Mobile Banking application.
94
Pay Bill
2. Click the Transfers menu from the menu bar as encircled above. The system will display
Transfers transactions as shown in above screen.
3. Click the Pay Bill tab. The system will display system displays Pay Bills screen.
95
Pay Bill
Pay Bills
Field Description
96
Pay Bill
Field Name
Description
Select Biller
[Mandatory, Pop Over]
Select the Biller from the registered List of Billers from the Pop
Over menu.
Bill Number
[Mandatory, Alphanumeric, 15]
Input the Bill Number for which the Bill is to be paid.
Bill generation
Date
[Mandatory, Alphanumeric,10, Pick list]
Input the date in the specified date format or select the date from
the date pick list.
Payment Amount
[Mandatory, Numeric]
Input the amount of payment that is to be done against the Bill.
From Account
[Mandatory, Pop Over]
Select the CASA account number from the Pop Over menu.
4. Click the encircled options button to get the pop up.
5. Click the Submit button from the pop up. The system displays Pay Bill Verify screen.
97
Pay Bill
Pay Bill Verify
6. Click the Confirm button from the popup options as shown above. The system displays Pay Bill
Confirm screen.
OR
98
Pay Bill
Click the Change button to return to the previous screen.
Pay Bill Confirm
7. Click the OK button. The system displays Pay Bills Confirm screen. Then click the OK button in
that Confirm screen to navigate to the initial Pay Bills screen.
99
Navigating through Menu bar
16. Biller Information
This menu enables you to register biller to pay the Utility Bills through the bank and also allows to delete
a already registered biller.
100
Register Biller
16.1. Register Biller
To register the biller
1. Log on to the client/application based Mobile Banking application.
101
Register Biller
2. Click the Transfers menu from the menu bar as encircled above. The system will display
Transfers transactions as shown in above screen.
3. Click the Register Biller tab. The system will display Register Biller screen, as shown below.
Register Biller
102
Register Biller
4. Click the options button as encircled in above screen, to get the pop up options.
5. Click the Add Biller button, from that pop up as shown in above screen. The system displays
Register Biller screen, as shown below.
Register Biller
103
Register Biller
104
Register Biller
Field Description
Field Name
Description
Select Customer
[Mandatory ,Pop Over]
Select the Customer from the Pop Over.
Select Biller
[Mandatory ,Pop Over]
Select the biller from the Pop Over.
Service Account
Number
[Mandatory, Alphanumeric, 15]
Input the service account number available with the Biller for Bill
payment
Biller Nick Name
[Mandatory, Alphanumeric, 15]
Input the Nick Name of the Biller.
6. Click the encircled options button to get the pop up options.
7. Click the Submit button, from that pop up. The system displays Register Biller – Verify screen.
OR
Click the Back button to go to the previous screen.
Register Biller – Verify
105
Register Biller
106
Register Biller
8. Click the Confirm button from the options pop up shown as shown in above screen. The system
displays Register Biller – Confirm screen.
OR
Click the Change button to change the entered data.
Register Biller – Confirm
107
Register Biller
9. Click the OK button. The system displays Register Biller Confirm screen. Click the OK button in
that Confirm screen from the options pop up, to navigate to the initial Register Biller screen.
108
Delete Biller
16.2. Delete Biller
To delete the biller
1. Log on to the client/application based Mobile Banking application.
109
Delete Biller
2. Click the Transfers menu from the menu bar as encircled above. The system will display
Transfers transactions as shown in above screen.
3. Click the Delete Biller tab. The system will display Delete Biller screen, as shown below.
Delete Biller
110
Delete Biller
Field Description
Field Name
Description
Biller Name
[Display]
This field displays the Name of the Biller.
4. Click the encircled options button as shown in above screen, to get the pop up options.
5. Click the Submit button from the pop up as shown in above screen,to delete the particular biller
which is displayed. The system displays Delete Biller – Verify screen.
Delete Biller – Verify
111
Delete Biller
6. Click the Confirm button, from the options pop up as shown in above screen. The system
displays Delete Biller – Confirm screen.
OR
Click the Change button to change the entered data.
Delete Biller – Confirm
112
Delete Biller
7. Click the OK button. The system displays Delete Biller Confirm screen. Click the OK button in
that Confirm screen from the options pop up, to navigate to the initial Transfers screen.
113
Loan Details
17. Loan Details
This allows you to view all the relevant details of the loan accounts.
To view the loan details
1. Log on to the client/application based Mobile Banking application. The system displays initial
Account Overview screen as shown below.
114
Loan Details
Account Overview
2. Click the Loan account type as encircled in the above screen. The system displays all the loan
accounts in Account Summary screen as shown below.
115
Loan Details
Account Summary (Loan)
3. Click any of the loan account to view its details, as shown in below screen.
116
Loan Details
Loan Details
117
Loan Details
118
Loan Details
Field Description
Field Name
Description
Account Details
119
Loan Details
Field Name
Description
Account
[Display]
This field displays the account numbers under a particular
customer ID.
Customer Id
[Display]
This field displays the customer ID's mapped to you.
Product Name
[Display]
This field displays the loan product name.
Loan Details
Sanctioned Loan
Amount
Interest Rate
[Display]
This field displays the sanctioned loan amount.
[Display]
This field displays the interest rate applicable to the loan account.
Maturity Date
[Display]
This field displays the maturity date of the loan account.
Disbursed Loan
Amount
[Display]
This field displays the loan amount disbursed till date.
Outstanding Loan Details
Principal Balance
[Display]
This field displays the outstanding balance on the loan account as
on date.
Next Installment
Date
Next Installment
Amount
[Display]
This field displays the due date of the next installment.
[Display]
This field displays the next installment amount.
120
Loan Details
Field Name
Description
Installment
[Display]
Arrears
Loan Outstanding
This field displays the unpaid installment amount.
[Display]
This field displays the cumulated principal outstanding, penalty
interest, fees/service charges and installment amount.
4. Click the Back button to go to the previous screen.
121
Islamic Financing
18. Islamic Financing
This allows you to view all the relevant details of the Islamic Financing accounts.
To view the Islamic Financing details
1. Log on to the client/application based Mobile Banking application. The system displays initial
Account Overview screen as shown below.
122
Islamic Financing
Account Overview
2. Click the Islamic Finance account type as encircled in the above screen. The system displays all
the Islamic Financing loan accounts in Account Summary screen as shown below.
123
Islamic Financing
Account Summary (Islamic Finance)
3. Click any of the Islamic finance loan account to view its details, as shown in below screen.
124
Islamic Financing
Financing Account Details
125
Islamic Financing
126
Islamic Financing
127
Islamic Financing
128
Islamic Financing
Field Description
Field Name
Description
Account Details
Account
[Display]
This field displays the account numbers under a particular
customer ID.
Customer Id
[Display]
This field displays the customer id of the selected account.
Product Name
[Display]
This field displays the financing product name.
Financing Details
Amount Financed
[Display]
This field displays the financed amount.
Profit Rate
[Display]
This field displays the profit rate applicable to the financing
account.
Maturity Date
[Display]
This field displays the maturity date of the financing account.
Finance Amount
Disbursed
Lease Type
[Display]
This field displays the financing amount disbursed till date.
[Display]
This field displays the type of the lease.
This field will be displayed when the selected account is opened
under IJARAHA or TAWAROOQ product.
129
Islamic Financing
Field Name
Description
Lease Payment
[Display]
Mode
This field displays the type of payment mode opted
This field will be displayed when the selected account is opened
under IJARAHA or TAWAROOQ product.
Outstanding Financing Details
Principal Balance
[Display]
This field displays the outstanding principle balance on the loan
account as on date.
Next Installment
Date
Next Installment
Amount
Installment
Arrears
Outstanding
Finance Amount
[Display]
This field displays the due date of the next installment.
[Display]
This field displays the next installment amount.
[Display]
This field displays the unpaid installment amount.
[Display]
This field displays the outstanding finance amount to be paid.
4. Click the Back button to go to the previous screen.
130
Forex Rate Inquiry
19. Forex Rate Inquiry
This menu allows you to view the foreign exchange rate.
To inquire Foreign Exchange Rates
1. Log on to the client/application based Mobile Banking application.
131
Forex Rate Inquiry
2. Click the Services menu in the menu bar as encircled in above screen. The system will display
Services options as shown in above screen.
3. Click the Forex Rates tab from the above screen. The system displays Forex Rates screen.
Forex Rates
132
Forex Rate Inquiry
133
Forex Rate Inquiry
Field Description
Field Name
Description
From Currency
[Display]
This field displays the from currency for exchange rate inquiry.
To Currency
[Mandatory, Pop Over]
Select the to currency for which the rate is to be inquired from the
Pop Over list.
4. Click the encircled options button, in above screen to get the pop up options.
5. Click the Submit button from that pop up options. The system displays details of the exchange
rates in the Forex Rates screen as shown below.
Forex Rates
134
Forex Rate Inquiry
135
Forex Rate Inquiry
Field Description
Field Name
Description
Foreign Rate Unit
[Display]
Displays the foreign rate unit currency.
To Currency
[Display]
Displays the currency with which the Base Currency rates are
displayed.
Cash Buy
[Display]
Displays the Cash Buy rate for the currency.
Cash Sell
[Display]
Displays the Cash rate sell foe the currency.
TT buy
[Display]
Displays the TT Buy rate for the currency.
TT sell
[Display]
Displays the TT sell rate for the currency.
136
Own Account Transfer
20. Own Account Transfer
This menu enables you to initiate an own account transfer. Own account transfer can be done between
any accounts owned by the same user I.e. the accounts that are under the customer ids mapped to you.
To do the own account transfer
1. Log on to the client/application based Mobile Banking application. The system shows initial
landing screen Accounts Overview as shown below.
137
Own Account Transfer
Accounts Overview
2. Click any of the account types. Below is shown for Current and Savings Accounts.
138
Own Account Transfer
Account Summary
3. Click on any of the accounts displayed. In above screen, first account is clicked as highlighted.
The system displays operations/transactions that can be performed on that clicked account, as
139
Own Account Transfer
shown in above screen.
4. Click the Show Details button, as displayed in above screen. The system displays Account
Details screen for that selected account, as shown below.
Note: You can navigate to the Own Account Transfer option by clicking on Show Activity button also, in
the above screen.
Account Details
140
Own Account Transfer
5. Click the options button encircled in the above screen. The system displays various
options/transactions that can be performed on this particular account, as shown below.
141
Own Account Transfer
6. Click the Own Account Transfer from the pop up options, as shown above. The system displays
Own
Account
Transfer
screen,
as
OR
You can also navigate from Transfers > Own Account Transfer.
142
shown
below.
Own Account Transfer
Own Account Transfer
143
Own Account Transfer
Field Description
Field Name
Description
From Account
[Mandatory, Pop Over]
Select the source account The Pop Over menu gives the list of
accounts.
To Account
[Mandatory, Pop Over]
Select the destination account The Pop Over menu gives the list
of accounts.
Amount
[Mandatory, Numeric,15]
Type the amount to be transferred in Destination account
Currency
Narrative
[Optional, Alphanumeric, 80]
Type the details of the payment
7. Click the encircled options button in above screen, to get the pop up.
8. Click the options pop over as encircled in above screen. The system displays below pop over
screen.
144
Own Account Transfer
Pay now
Click the Pay now button to process the funds transfer
immediately.
The transfer can be done in any of the three modes: Pay now,
Pay later or Pay Periodically by Setting up Standing Instruction.
145
Own Account Transfer
Pay later
Click the Pay later button to make the funds transfer on a future
date.
Note: Pay later transactions are future dated transactions. Hence
all the Pay later payments will be available under My Scheduled
Payment. Refer My Schedule Payment section for further details.
Pay Periodically
Click the Pay Periodically button to make the periodic payments by
Setup Standing
specifying start date and end date.
Instruction
First Execution
Date
[Conditional ,Data Picker]
Select the first day of standing instruction execution
Last Execution
Date
[Data Picker, Conditional]
Select the final day of standing instruction execution
Frequency
Select the standing instruction execution frequency for the funds
(Payment
transfer from the pop over.
Execution
The options are:
Frequency when

Daily
Pay Periodically is

Weekly
selected)

Fortnightly

Monthly

Bi-Monthly

Quarterly

Half -Yearly

Yearly
9. Below is shown when Pay Later is clicked. The system asks for any future date at which payment
is to be made.
146
Own Account Transfer
Own Account Transfer – Pay Later
10. Select any future date and click the submit button from the options pop over. The system displays
Own Account Transfer – Verify screen as shown below.
147
Own Account Transfer
Own Account Transfer – Verify
11. Click the Confirm button from the pop up options as shown above. The system displays Own
Account Transfer – Confirm screen.
OR
148
Own Account Transfer
Click the Change button to change the entered information.
Own Account Transfer – Confirm
12. Click the OK button from the options pop over. The system displays initial Own Account
Transfer screen.
149
Internal Transfer
21. Internal Transfer
This menu enables you to initiate an internal transfer. Internal Transfer is transfer of amount within
different accounts of the same bank.
To do the internal account transfer
1. Log on to the client/application based Mobile Banking application. The system shows initial
landing screen Accounts Overview as shown below.
150
Internal Transfer
Accounts Overview
2. Click any of the account types. Below is shown for Current and Savings Accounts.
151
Internal Transfer
Account Summary
3. Click on any of the accounts displayed. In above screen, first account is clicked as highlighted.
The system displays operations/transactions that can be performed on that clicked account, as
152
Internal Transfer
shown in above screen.
4. Click the Show Details button, as displayed in above screen. The system displays Account
Details screen for that selected account, as shown below.
Note: You can navigate to the Internal Transfer option by clicking on Show Activity button also, in the
above screen.
Account Details
153
Internal Transfer
5. Click the options button encircled in the above screen. The system displays various
options/transactions that can be performed on this particular account, as shown below.
154
Internal Transfer
6. Click the Internal Transfer from the pop up options, as shown above. The system displays
Internal
Transfer
screen,
as
OR
You can also navigate from Transfers > Internal Transfer.
155
shown
below.
Internal Transfer
Internal Transfer
Field Description
Field Name
Description
156
Internal Transfer
Field Name
Description
Transfer To
Existing
Beneficiary
[Optional, Pop over]
Select Existing Template option button to select the existing Payment
template for funds transfer
Make New
Payment
[Optional, Pop over]
Select Make New Payment option button to make a new funds transfer
entry. The transfer can be done either by using Existing Payment
beneficiary or Make New Payment.
7. Below is shown for Make New Payment.
157
Internal Transfer
8. Click the Continue button. The system displays below screen.
158
Internal Transfer
Internal Transfer
159
Internal Transfer
Field Description
Field Name
Description
From Account
[Mandatory, Pop Over]
Select the account from the Pop Over menu. The Pop Over menu
gives the list of accounts with the currency held in it and the
current available balance in the account.
To Account
[Mandatory, Alphanumeric,35]
Type the destination account.
Beneficiary
Branch
Beneficiary Email
[Mandatory, Pop Over]
Select the branch of the beneficiary account.
[Optional, Alphanumeric, 35]
Type the beneficiary email id.
Amount
[Mandatory, Numeric , 13,2]
Type the amount to be transferred and also select it’s currency
from the Pop Over displayed below that field.
Currency
[Mandatory, Pop Over]
Select the currency of transfer from the Pop Over list.
Narrative
[Optional, Alphanumeric, 80 ]
Type the details of the payment
9. Click the options button as encircled above, to get the pop up as shown below.
160
Internal Transfer
Pay now
Click the Pay now button to process the funds transfer
immediately.
The transfer can be done in any of the three modes: Pay now,
Pay later or Pay Periodically by Setting up Standing Instruction.
161
Internal Transfer
Pay later
Click the Pay later button to make the funds transfer on a future
date.
Note: Pay later transactions are future dated transactions. Hence
all the Pay later payments will be available under My Scheduled
Payment. Refer My Schedule Payment section for further details.
Pay Periodically
Click the Pay Periodically button to make the periodic payments by
Setup Standing
specifying start date and end date.
Instruction
First Execution
Date
[Conditional ,Data Picker]
Select the first day of standing instruction execution
Last Execution
Date
[Data Picker, Conditional]
Select the final day of standing instruction execution
Frequency
Select the standing instruction execution frequency for the funds
(Payment
transfer from the pop over.
Execution
The options are:
Frequency when

Daily
Pay Periodically is

Weekly
selected)

Fortnightly

Monthly

Bi-Monthly

Quarterly

Half -Yearly

Yearly
10. Below is shown when Pay Later is clicked. The system asks for any future date at which payment
is to be made.
162
Internal Transfer
Internal Transfer – Pay Later
163
Internal Transfer
11. Select any future date as a pay later date.
12. Click the Submit button from the options pop over as encircled in above screen.The system
displays Internal Transfer – Verify screen, as shown below.
164
Internal Transfer
Internal Transfer – Verify
165
Internal Transfer
13. Click the Confirm button from the pop op options, as shown above, to initiate the transfer. The
system displays Internal Transfer – Confirm screen.
OR
Click the Change button to change the entered data.
166
Internal Transfer
Internal Transfer – Confirm
167
Internal Transfer
14. Click the OK button. The system displays Internal Transfer Confirm screen.
OR
Click the Download PDF button to download the PDF containing transfer details.
168
Domestic Payment
22. Domestic Payment
This menu enables you to initiate Domestic account transfer. Domestic Transfer is transfer of amount
within different accounts of the different bank.
To do the domestic account transfer
1. Navigate through the menus to Transfers > Domestic Payment.
169
Domestic Payment
Domestic Payment
2. Select the Domestic Payment tab. The system displays Domestic Payment screen.
170
Domestic Payment
Field Description
Field Name
Description
Transfer To
171
Domestic Payment
Field Name
Description
Existing
[Optional, Pop over]
Beneficiary
Select Existing Template option button to select the existing Payment
template for funds transfer
Make New
Payment
[Optional, Pop over]
Select Make New Payment option button to make a new funds transfer
entry. The transfer can be done either by using Existing Payment
beneficiary or Make New Payment.
3. Below is shown for Make New Payment.
172
Domestic Payment
4. Click the Continue button from the options pop over, that come after clicking options button as
encircled in above screen. The system displays below screen.
173
Domestic Payment
Domestic Payment
Field Description
Field Name
Description
174
Domestic Payment
Field Name
Description
Beneficiary Name
[Mandatory, Alphanumeric, 35]
Enter the beneficiary name.
Fund Delivery Mode
[Conditional, Pop over]
Select the fund delivery mode.
5. Click the Continue button from the options pop over. The system displays below Domestic
Payment screen.
175
Domestic Payment
Domestic Payment
Field Description
Field Name
Description
176
Domestic Payment
Beneficiary Email
[Optional, Alphanumeric, 35]
Type the beneficiary email id.
Beneficiary Account [Mandatory, Alphanumeric, 35]
Type the beneficiary account number.
National Clearing
Code Type
National Clearing
Codes
[Optional, pop over]
Select the national clearing code type from the Pop Over list.
[Optional, Search, Lookup]
Click the Look Up button from the options pop up that comes after
clicking the options button as encircled in above screen, to search the
national clearing code.
177
Domestic Payment
6. Click the Look up button as shown in above screen.
178
Domestic Payment
7. Select the national clearing code and click the Submit from the options button as encircled in the
above screen. The system displays below screen.
179
Domestic Payment
180
Domestic Payment
Field Description
Field Name
Description
From
[Mandatory, Pop over]
Account
Amount
Select the source account from which payment is to be made.
[Mandatory, Numeric, 15]
Type the transfer amount.
Currency
[Mandatory, pop over]
Select the transfer currency for the domestic payment from the pop
over.
Narrative
[Optional, Alphanumeric, 15]
Type the narrative for payment.
8. Click the options button as encircled in above screen. The system displays below pop up screen.
181
Domestic Payment
Domestic Payment
182
Domestic Payment
Pay now
Click the Pay now button to process the funds transfer
immediately.
The transfer can be done in any of the three modes: Pay now,
Pay later or Pay Periodically by Setting up Standing Instruction.
Pay later
Click the Pay later button to make the funds transfer on a future
date.
Note: Pay later transactions are future dated transactions. Hence
all the Pay later payments will be available under My Scheduled
Payment. Refer My Schedule Payment section for further details.
Pay Periodically
Click the Pay Periodically button to make the periodic payments by
Setup Standing
specifying start date and end date.
Instruction
First Execution
Date
Last Execution
Date
[Conditional ,Data Picker]
Select the first day of standing instruction execution
[Data Picker, Conditional]
Select the final day of standing instruction execution
Frequency
Select the standing instruction execution frequency for the funds
(Payment
transfer from the pop over.
Execution
The options are:
Frequency when

Daily
Pay Periodically is

Weekly
selected)

Fortnightly

Monthly

Bi-Monthly

Quarterly

Half -Yearly

Yearly
9. Below is shown when Pay Later is clicked. The system asks for any future date at which payment
is to be made.
183
Domestic Payment
Domestic Payment – Pay Later
10. Select any future date for the payment.
11. Click the options button as encircled in above screen. The system displays below pop over
screen.
184
Domestic Payment
12. Click the Submit button. The system displays Domestic Payment – Verify screen.
185
Domestic Payment
Domestic Payment - Verify
13. Click the Confirm from the options pop over. The system displays Domestic Payment – Confirm
screen.
186
Domestic Payment
Domestic Payment – Confirm
14. Click the OK button from the options pop up. The system displays below pop up.
187
Domestic Payment
15. Click
the
Ok
button
to
navigate
to
the
initial
Domestic
Payment
screen.
OR
Click the Download PDF button download the PDF about the payment details. The system
displays below pop up screen.
188
Domestic Payment
16. You
can
Mail,
Print
or
copy
the
PDF
189
as
the
options
encircled
above.
International Account Transfer
23. International Account Transfer
Using the International Transfer option, you can transfer funds globally, i.e., you can transfer funds to
any account in any bank across the globe. Such transfer can be made either by using an existing
template or as a new payment transaction. The payment can be processed immediately, or on a specific
future date.
1. Navigate through the menus to Transfers > International Account Transfer.
190
International Account Transfer
International Account Transfer
2. Select the International Account Transfer tab. The system displays International Account
Transfer screen.
191
International Account Transfer
Field Description
Field Name
Description
Transfer To
192
International Account Transfer
Field Name
Description
Existing
[Optional, Pop over]
Beneficiary
Select Existing Template option button to select the existing Payment
template for funds transfer
Make New
Payment
[Optional, Pop over]
Select Make New Payment option button to make a new funds transfer
entry. The transfer can be done either by using Existing Payment
beneficiary or Make New Payment.
3. Below is shown for Make New Payment.
193
International Account Transfer
4. Click the Submit button from the options pop over, that come after clicking options button as
encircled in above screen. The system displays below screen.
194
International Account Transfer
International Account Transfer
Field Description
Field Name
Description
195
International Account Transfer
Field Name
Description
Beneficiary Name
[Mandatory, Alphanumeric, 35]
Enter the beneficiary name.
Destination Account Type
[Conditional, Pop over]
Select the destination account from the Pop Over list.
The options are as follows:

Enter Account No

Pay Over The Counter
196
International Account Transfer
5. Click the Submit button. The system displays below screen.
197
International Account Transfer
International Account Transfer
198
International Account Transfer
Field Description
Field Name
Description
Beneficiary
[Conditional, Alphanumeric, 34]
Account No
Type the beneficiary account number.
This field is enabled when you select Enter Account No option from
the Destination Account Type Pop Over
Beneficiary Email
[Conditional, Alphanumeric, 40]
Type the beneficiary email address.
This field is enabled if you select the Make New Payment option
Transfer Mode
[Conditional, Pop over]
Select the transfer mode.
6. Click the Continue from the options pop over as shown below.
199
International Account Transfer
200
International Account Transfer
201
International Account Transfer
7. Click the loop up button to select swift code, as shown above.
8. Click the Submit from the options pop over. The system displays below screen.
202
International Account Transfer
International Account Transfer
203
International Account Transfer
Field Description
Field Name
Description
204
International Account Transfer
Field Name
Description
Amount
[Mandatory, Numeric, 15]
Type the transfer amount.
If a payment template is selected from the Payment Template
Pop Over list, this field displays the transfer amount of the
selected payment template.
Currency
[Mandatory, pop over]
Select the transfer currency for the international transfer from the
Pop Over list.
Correspondence
Charges
[Mandatory, pop over]
Select the correspondence charges from the pop over list.
Payment
Instruction
Pay now
Select the Pay now option to process the funds transfer
immediately.
The transfer can be done in any of the two modes: Pay now, Pay
later.
Pay later
Select the Pay later option to make the funds transfer on a future
date.
Note: Pay later transactions are future dated transactions. Hence
all the Pay later payments will be available under My Scheduled
Payment. Refer My Schedule Payment section for further details.
9. Below screen is shown when Pay Later is selected.
205
International Account Transfer
International Account Transfer – Pay Later
206
International Account Transfer
10. Select any future date for the Payment and Click the Submit from the options pop over screen
that comes after clicking options button as encircled in above screen. The displays International
Account Transfer – Verify screen.
207
International Account Transfer
International Account Transfer Verify
208
International Account Transfer
11. Click the Confirm button to navigate to confirmation screen. The system displays Confirmation
screen.
209
International Account Transfer
International Account Transfer
210
International Account Transfer
12. Click the OK button from the options pop over that comes after clicking the options button as
encircled
in
above
screen,
to
return
OR
Click the Download PDF button. The system displays below screen.
211
to
initial
screen
International Account Transfer
13. You can Mail, Print or Copy the Payment confirmation PDF, as shown in above screen.
212
My Schedule Payment
24. My Schedule Payment
All the future dated transactions/payments can be viewed under My Schedule Payment option.
To view My Scheduled Payments
1. Log on to the client/application based Mobile Banking application. Navigate to Transfers > My
Schedule Payment. The system displays My Schedule Payment screen.
213
My Schedule Payment
My Schedule Payment
2. Select the source account for which scheduled payments are to be viewed.
3. Select the mode of transfer as Cross Border, within bank or Within country, as shown in below
screen.
214
My Schedule Payment
My Schedule Payment
4. Click the Done button. The system returns to the My Schedule Payment screen.
215
My Schedule Payment
5. Click the Submit button from the options pop over as shown in above screen. The system
displays below screen.
216
My Schedule Payment
6. Click the select option tab to select the pending transfer to be viewed, as shown below.
217
My Schedule Payment
7. Select any pending transfer and click the Done. The system returns to below screen.
218
My Schedule Payment
8. Click the Get Details button from the options pop over as shown above. The system displays
details for the selected scheduled pending transfer payment transaction.
219
My Schedule Payment
My Schedule Payment
220
My Schedule Payment
221
My Schedule Payment
9. Click the Cancel button if you want to cancel this pending Transfer transaction. The system
displays below screen.
222
My Schedule Payment
My Schedule Payment – Cancel Pending Transfer
223
My Schedule Payment
10. Click the Yes button if you want to confirm the cancellation of this pending transfer. The system
displays below confirmation screen for cancellation.
224
My Schedule Payment
My Schedule Payment – Cancel Pending Transfer - Confirmation
225
My Schedule Payment
11. Click
the
OK
button
to
navigate
to
the
initial
My
Schedule
Payment
screen.
OR
Click the Download PDF button to download the PDF containing the pending transfer
cancellation details.
226
Open Term Deposit
25. Open Term Deposit
This option allows you to open a new term deposit account with the Bank.
1. Navigate through menus, Accounts > Open Term Deposit to access Open Term Deposit
transaction.
227
Open Term Deposit
Open Term Deposit
2. Click the Open erm Deposit tab. The system displays below Open Term Deposit screen.
228
Open Term Deposit
Open Term Deposit
Field Description
Field Name
Description
229
Open Term Deposit
Field Name
Description
Customer Details
[Display]
This field displays Customer details.
Holding Pattern
[Mandatory, pop over]
Select the appropriate holding pattern.
The option are as follows:
Joint Customer Id1

Single: If this option is selected for the single term
deposit account holder.

Joint: If this option is selected for the joint account
holder.
[Conditional, Alphanumeric, 20]
Type the joint customer id1.
Note: This field is displayed only when holding pattern is
selected as Joint.
Joint Customer Id2
[Conditional, Alphanumeric, 20]
Type the joint customer id2.
Note: This field is displayed only when holding pattern is
selected as Joint.
Note: Joint customer ID 2 cannot be same as customer id
entered for first account holder.
Deposit Details
Deposit Product
[Mandatory, Pop Over]
Select the deposit product for which term deposit is to be
opened.
From Account
[Mandatory, Pop Over]
Select the source account for the deposit from the pop
over. Amount required to be deposited in the newly opened
term deposit will be fetched from this account.
230
Open Term Deposit
Field Name
Deposit Amount
Description
[Mandatory, Numeric, 15]
Type the amount to be deposited.
3. Click the options button as encircled in above screen. The system displays below pop up screen.
231
Open Term Deposit
4. Click the Continue button. The system asks for Maturity date as shown in below screen.
232
Open Term Deposit
Field Description
Field Name
Description
Payout Details
233
Open Term Deposit
Field Name
Maturity Date
Description
[Mandatory, Pick List ]
Select the maturity date of the term deposit from the pick
list.
Note: Maturity date cannot be less than or equal to the
current business date. Maturity date cannot be less than
the minimum period as specified by the bank for the
selected product.
Maturity Instructions
[Mandatory, Pop Over]
Select the maturity instruction for the deposit from the Pop
Over list.
By default, Maturity instruction value will be shown as
Close On Maturity.
The options for Conventional Deposit Products are as
follows:

Close on Maturity (No Rollover)

Renew Principal and Interest

Renew principal and Payout the Interest

Renew Special Amount and Pay Out the remaining
amount.
The options for Islamic Deposit Products are as follows

Close on Maturity (No Rollover)

Renew Principal and Profit

Renew principal and Payout the Profit

Renew Special Amount and Pay Out the remaining
amount.
234
Open Term Deposit
Field Name
Transfer To (Account
transfer options)
Description
[Conditional, Pop Over]
Select the account to which the principal and interest are
to be transferred from the Pop Over list.
By default, Transfer To value will be shown as Transfer
through Domestic Clearing Network.
The options are as follows:

Transfer to users mapped accounts

Transfer to internal bank account

Transfer through domestic clearing network
This field is not displayed if the Renew Principal and
Interest option is selected from the Maturity Instruction
Pop Over list for Conventional Products and if the Renew
Principal and Profit option is selected from the Maturity
Instruction Pop Over list for Islamic Product
Account
[Conditional, Alphanumeric, 20]
Type the account number to which the interest and
principal will be transferred.
This field is enabled if the following options are selected
from the Account Transfer options Pop Over list.

Transfer to internal Bank account

Transfer through domestic clearing network
[Conditional, Pop Over]
Select the account to which the interest is to be
transferred from the Pop Over list.
This field is a Pop Over list, if the Transfer to users
mapped accounts options is selected from the Account
Transfer options pop over.
235
Open Term Deposit
Field Name
Network Type
Description
[Conditional, Pop Over]
Select the type of the network from the Pop Over list.
This field is enabled if the Transfer through domestic
clearing network options is selected from the Account
Transfer options Pop Over list.
Beneficiary Name
[Mandatory, Alphanumeric, 35]
Enter the beneficiary name.
This field is enabled if the Transfer through domestic
clearing network options is selected from the Account
Transfer options Pop Over list.
Note: Beneficiary name can be Alphanumeric with Special
Characters - ? : ( ) . , ' + Space.
Bank Code
[Conditional, Pop Over]
Select the bank code from the pick list.
This field is enabled if the Transfer through domestic
clearing network options is selected from the Account
Transfer options Pop Over list.
Bank Name
[Display]
This field displays the bank name in the clearing network.
If you select Bank Code then this field will get populated
automatically. This field will be displayed in Verification
Screen.
Bank Address
[Display]
This field displays the address of the bank.
If you select Bank Code then this field will get populated
automatically. This field will be displayed in Verification
Screen.
City
[Display]
This field displays the city in which the bank belongs.
If you select Bank Code then this field will get populated
automatically. This field will be displayed in Verification
Screen.
236
Open Term Deposit
Field Name
Rollover Amount
Description
[Conditional, Numeric, 15]
Type the amount which will be renewed at maturity.
This field is enabled if the Renew Special Amount option
is
selected
in
the
Maturity
Instruction
field.
User Can input the rollover Amount less than Maturity
Amount.
237
Open Term Deposit
5. Select any option and click the Done. The system displays below screen.
238
Open Term Deposit
6. Click the Continue button. The system displays below screen.
239
Open Term Deposit
240
Open Term Deposit
Field Description
Field Name
Description
241
Open Term Deposit
Field Name
Account
Description
[Mandatory, Pop over]
Select the account from the pop over. This account will be
used as a source/funding account for opening a term
deposit.
Network Type
[Mandatory, Pop Over]
Select the network type from the pop over.
7. Click the Continue button. The system displays below Open Term Deposit screen.
242
Open Term Deposit
243
Open Term Deposit
Field Description
Field Name
Description
244
Open Term Deposit
Field Name
Bank Code
Description
[Mandatory, Pop over]
Select the bank code from the pop over.
Beneficiary Name
[Mandatory, Alphanumeric, 35]
Type the beneficiary name. Allowed alphanumeric with
Special Characters - ? : ( ) . , ' + Space
8. Click the Submit button. The system displays Open Term Deposit – Verify screen.
245
Open Term Deposit
Open Term Deposit – Verify
246
Open Term Deposit
9. Click the Confirm button. The system displays the Open Term Deposit Confirmation screen.
OR
Click the Back button to change the details.
247
Open Term Deposit
Open Term Deposit - Confirm
10. Click the options button, as encircled in above screen. The system displays below screen.
248
Open Term Deposit
11. Click
the
Ok
button
to
navigate
to
the
Open
Term
Deposit
Screen.
OR
Click the Download button download the PDF about the payment details. The system displays
below pop up screen.
249
Open Term Deposit
12. You can Mail or Copy PDF as shown in above options. Below is shown when Mail option is
clicked.
250
Open Term Deposit
13. Enter appropriate mailing details to send the PDF.
251
26. Deposit Redemption
Redeem Term Deposit allows you to Redeem your term Deposit details either partially or fully through
Client/application Based Mobile Banking.
To redeem the term deposit
1. Log on to the client/application based Mobile Banking application.
252
Deposit Redemption
2. Click the Accounts menu in the menu bar as encircled above. The system displays Accounts
transactions as shown in above screen.
3. Click the Deposit Redemption tab. The system displays Deposit Redemption screen.
253
Deposit Redemption
Deposit Redemption
254
Deposit Redemption
Field Description
Field Name
Description
Select Deposit
[Mandatory, Pop Over]
Select the Deposit from the Pop Over list.
4. Click the encircled options button in above screen to get the pop up options.
5. Click the Submit button from that pops up. The system displays below Deposit Redemption
screen.
Deposit Redemption
255
Deposit Redemption
256
Deposit Redemption
Field Description
Field Name
Description
Deposit Details
257
Deposit Redemption
Field Name
Description
Deposit Account
Deposit Product
[Display]
This field displays the name of the Deposit Product.
Account Details
Deposit Amount
[Display]
This field displays the Amount of Deposit.
Maturity Date
[Display]
This field displays the Maturity date of the deposit.
Interest Rate
[Display]
This field displays the Interest rate of the deposit.
Redemption type
Redemption type
[Mandatory, Pop Over]
Select the Type of Redemption from the Pop Over list.
The options are
Amount

Partial

Full
[Display]
This field displays the Amount of the deposit and its currency.
Transfer to
[Mandatory, Pop Over]
Select the Account Number to which the amount shall be
transferred from the given CASA account Pop Over list..
6. Click the encircled options button. The system displays pop up options as shown in above
screen.
7. Click the Redeem button from the pop up options as shown above. The system displays Deposit
258
Deposit Redemption
Redemption
Verify
OR
Click the Change button to go back to the previous screen to make any changes.
Deposit Redemption Verify
259
screen.
Deposit Redemption
8. Click the the encircled options button to get the pop up options, as shown in above screen.
9. Click the Confirm button to confirm the redemption. The system displays Deposit Redemption –
Confirm screen.
OR
Click the Change to go back to the previous screen.
Deposit Redemption Confirm
260
Deposit Redemption
10. Click the OK button to return to the Deposit Redemption screen.
261
Pending Authorization
27. Pending Authorization
Transactions to authorize display all the transactions with their status as Pending, semi Authorized or
Initiated.
To view the transactions for authorization
1. Log on to the client/application based Mobile Banking application.
262
Pending Authorization
2. Click the Transactions menu from the menu bar as encircled above. The system displays
transactions that can be performed under Transactions menu.
3. Click the Authorization tab as shown in above screen. The system displays transactions pending
for authorization as shown in below Authorization screen.
263
Pending Authorization
Note: Authorization tab is only displayed for Corporate User not Retail. In case of Retail User, only
Transaction Activities tab will be displayed under Transactions menu.
264
Pending Authorization
Authorization
4. Select any transaction to be authorized or rejected. The system displays that transaction details
(like initiated by user etc.) as shown in the below screen.
265
Pending Authorization
Authorizations
5. Click the transaction tab as highlighted in above screen. The system displays pop up options as
shown in below screen.
266
Pending Authorization
Authorization
6. Click the View button to view details and authorize that transaction. The system displays View
Pending Authorization screen.
OR
Click the Reject button to reject that transaction.
267
Pending Authorization
OR
Click the Send To Modify button to send the transaction back for modification.
screen.
OR
Click the Authorization button to authorize that transaction. The system displays Verify
Authorization screen.
Pending Transactions – Verify
268
Pending Authorization
7. Click the encircled options button as shown in above screen, to get the pop up options.
8. Click the Confirm button. The system displays Pending Transactions – Confirm screen.
269
Pending Authorization
Pending Transaction – Confirm
9. Click the OK button. The system displays Pending Transactions Confirm screen. Click the OK
button from the options pop up in that confirm screen. The system will display initial Transactions
screen.
270
Mailbox/Notifications
28. Mailbox/Notifications
Mailbox allows you to submit a query through Mails to the bank through Mobile Banking. Once the
Response has been posted by the Bank the customer is notified by the mail.
To access the Mailbox options
1. Log on to the client/application based Mobile Banking application.
271
Mailbox/Notifications
28.1. Compose Message
2. Click Notifications option from the menu bar at the bottom as encircled above. The system
displays Alerts screen as shown below.
272
Mailbox/Notifications
Alerts
273
Mailbox/Notifications
3. Click the Compose option. The system displays below Mailbox screen.
274
Mailbox/Notifications
Mailbox
275
Mailbox/Notifications
Field Description
Field Name
Description
Select Subject
[Mandatory, Pop Over]
Select the messages subject from the Pop Over.
Customer
[Mandatory, Pop Over]
Select the customer from the Pop Over.
Custom Subject
[Mandatory, Alphanumeric, 50]
Type the mail subject and also type the message in the area below
the Custom Subject field.
4. Click the
icon. The system shown below pop screen with the options to be performed.
276
Mailbox/Notifications
5. Click the Add Attachment button. The system shows below screen for selecting the image to be
attached.
Note: Maximum number of images than can be attached is 5. Size of any image should not be greater
than 1 MB & Overall size of all the attachments should not exceed 2 MB. Images with image type as
.PNG can only be attached.
277
Mailbox/Notifications
Mailbox – Add Attchment
6. Click the Pick Image button. The system displays Images to pick up any image for attachment as
shown in below screen.
278
Mailbox/Notifications
7. Navigate to any image to be attached, as shown in below screen.
279
Mailbox/Notifications
8. Select any image to be attached. The system displays below screen showing the attached image.
280
Mailbox/Notifications
9. Click the Upload button. The system displays below screen.
281
Mailbox/Notifications
10. Click
the
Remove
button
to
remove
OR
Click the Done button. The system returns to below screen.
282
the
attached
image.
Mailbox/Notifications
11. Click the Send button from the options pop over. The system shows below screen for
confirmation of message sent.
283
Mailbox/Notifications
12. Click the OK button shown after clicking the encircled options button. The system returns to initial
Mailbox screen.
284
Mailbox/Notifications
28.2. Interactions
1. Click the Interactions option from the initial screen as shown above. The system will display
Interactions screen as below, showing all the interactions/messages.
285
Mailbox/Notifications
2. Click on any message to view that message. The system displays that message/interaction in the
Mailbox screen as shown below.
Note: If mail is received by user with attachment in inbox, user will be able to open the attachment.
286
Mailbox/Notifications
3. Click the encircled button. The system displays below screen with the options pop up.
287
Mailbox/Notifications
4. Click the Reply button in order to reply to the current message. Type the reply message as shown
below.
288
Mailbox/Notifications
5. Click the Send button from the options list shown after clicking the encircled button. The system
displays Confirmation message for the message sent.
289
Mailbox/Notifications
6. Click the OK button shown after clicking the encircled options button. The system returns to initial
Mailbox screen.
290
Mailbox/Notifications
28.3. Sent Messages
1. Click the Sent Messages option from the initial screen as shown above. The system will display
Sent Messages screen as below, showing all the interactions/messages.
291
Mailbox/Notifications
2. Click on any message to view that message. The system displays that message in the Mailbox
screen as shown below.
292
Mailbox/Notifications
3. Click the encircled button. The system displays below screen with the options pop up.
293
Mailbox/Notifications
4. Click the Forward button in order to forward the current message. Type the message as shown
below.
294
Mailbox/Notifications
5. Click the Send button from the options list shown after clicking the encircled button. The system
displays Confirmation message for the message sent.
295
Mailbox/Notifications
6. Click the OK button shown after clicking the encircled options button. The system returns to initial
Mailbox screen.
296
Mailbox/Notifications
28.4. Bulletins
7. Select the Bulletins option from the initial Notifications screen, as shown above. The system
displays Bulletins screen.
297
Mailbox/Notifications
Bulletins
8. Click the any bulletin to view that bulletin message. The system displays detailed bulletin
message in below screen.
298
Mailbox/Notifications
299
Mailbox/Notifications
28.5. Alerts/Tasks
9. Select the Alerts option from the initial Notifications screen, as shown above. The system displays
Alerts screen.
300
Mailbox/Notifications
Alerts
10. Click the any Alerts to view it.. The system displays that alert as shown in below screen.
301
Mailbox/Notifications
11. Similarly you can view Tasks for your user.
302
Mailbox/Notifications
303
Reminders
29. Reminders
The Reminder functionality enables business users to register for reminders. Once a reminder is
registered the user can view the reminder under the Reminder schedule. The reminder schedule will
display all registered reminders i.e. reminders that are due on the current date and also reminders that
are due in the future. Once the reminder is due, it appears under the, ‘Reminders for Today’ screen
section of the Reminder schedule. The system will enable the user to take action on the reminder.
To access the Reminder options
1. Log on to the client/application based Mobile Banking application.
304
Reminders
29.1. Register Reminder
2. Click Notifications option from the menu bar at the bottom as encircled above. The system
displays Alerts screen as shown below.
305
Reminders
Alerts
3. Click the Reminders option. The system displays below Reminders screen.
306
Reminders
Reminders
4. Click the encircled button. The system displays below Reminder Register screen.
307
Reminders
308
Reminders
Field Description
Field Name
Description
Frequency
[Mandatory, Pop Over]
Select the frequency from the Pop Over.
Subject
[Mandatory, Alphanumeric]
Type the reminder subject.
Start Date
[Mandatory, Date Picker]
Select the start date from the date picker.
End Date
[Mandatory, Date Picker]
Select the end date from the date picker.
Description
[Optional, Alphanumeric]
Type the description for reminder.
5. Click the
icon. The system shown below pop screen with the options to be performed.
309
Reminders
6. Click the Register button. The system shows below confirm screen for reminder registration.
310
Reminders
311
Reminders
29.2. View Reminder
1. Clcik the Today/Week/Month tab in the initial Reminders screen as shown below, in order to view
the already registerd reminders for the respective reminder. Below is shown for Week tab.
312
Reminders
2. Click any of the reminders. The system displays the operations that can be performed as shown
below.
3. Click the Modify/Delete button in order to modify or delete that reminder.
4. Click the View button. The system displays that reminder as shown in below screen.
313
Reminders
5. Click the Calendar tab in the initial reminder screen, as encircled below. The system displays
calendar screen as shown below.
314
Reminders
6. Click any date to view reminder registered for that date.
315
Reminders
7. Click the View/Modify/Delete button in order to carry out respective operation on that reminder.
316
30. Credit Card Details
This menu enables you to View the details of the Credit Card.
To view the credit card details
1. Log on to the client/application based Mobile Banking application. The system displays initial
Accounts Overview screen as shown below.
Accounts Overview
317
Credit Card Details
2. Click the Credit Card tab as highlighted in the above screen. The system displays credit card
details in the Accounts Summary screen as shown below.
318
Credit Card Details
Accounts Summary
3. Click the credit card number tab as highlighted/encircled in above screen, to get the pop up
options.
4. Click the Show Details button from that pops up as shown in above screen. The system displays
319
Credit Card Details
Credit Card Details screen.
Credit Card Details
320
Credit Card Details
321
Credit Card Details
322
Credit Card Details
Field Description
Field Name
Description
Card Number
[Display]
This field displays the credit card number for which the details are
displayed.
Product Name
[Display]
This field displays the product name of the credit card.
Expiry Date
[Display]
This field displays the expiry date of the credit card.
Reward points
available
Total Credit limit
[Display]
This field displays the reward points for the credit card.
[Display]
This field displays the total credit limit available to you.
Available Credit
Limit
Total Cash Limit
[Display]
This field displays the credit limit available to you.
[Display]
This field displays the total cash limit available to you.
Available Cash
Limit
Total unbilled
Amount
Last payment date
[Display]
This field displays the available cash limit available to you.
[Display]
This field displays the total unbilled amount.
[Display]
This field displays the date of the last payment done.
Last payment
amount
[Display]
This field displays the amount of the last payment done.
323
Credit Card Details
Field Name
Description
Payment Due Details
Statement date
[Display]
This field displays the statement date of the credit card.
Total Billed
Amount
Payment Due Date
[Display]
This field displays the total amount billed.
[Display]
This field displays the due date for the payment.
Minimum Amount
Due
[Display]
This field displays the minimum amount due for the current bill.
5. Click the Back button from the options pop up, to go back to the previous screen.
324
Credit Card Statement
31. Credit Card Statement
This menu enables you to View the Statement of the Credit Card.
To view the credit card statement
1. Log on to the client/application based Mobile Banking application.
325
Credit Card Statement
Accounts Overview
2. Click the Credit Card tab as highlighted in the above screen. The system displays credit
card details in the Accounts Summary screen as shown below.
326
Credit Card Statement
Accounts Summary
3. Click the credit card number tab as highlighted/encircled in above screen, to get the pop
up options.
4. Click the Credit Card Statement button from that pops up as shown in above screen. The
327
Credit Card Statement
system displays Credit Card Statement screen.
Credit Card Statement
328
Credit Card Statement
5. Click the Load More Records tab as encircled in above screen. The system will load
more records as shown in below screen.
Credit Card Statement
329
Credit Card Payment
32. Credit Card Payment
This menu enables you to pay out the credit card balances.
To view the credit card statement
1. Log on to the iPhone application baed mobile banking.
2. Navigate to the Accounts > Credit Card Payment.
330
Credit Card Payment
3. Click the Credit Card Payment tab. The system displays below Credit card Payment
screen.
331
Credit Card Payment
Credit Card Payment
332
Credit Card Payment
Field Description
Field Name
Description
333
Credit Card Payment
Field Name
Description
Select Card
[Mandatory, Pop Over]
Select the option as Select Card OR New Card.
Credit Card
Number
[Mandatory, Pop Over]
Select the credit card number from the pop over, for which
payment is to be made.
4. Click the Continue button from the options pop over that comes after clicking the Options
button as encircled in above screen. The system displays below screen for Step2 Credit Card Payment.
334
Credit Card Payment
Credit Card Payment – Step2
335
Credit Card Payment
Field Description
Field Name
Description
336
Credit Card Payment
Field Name
Description
From Account
[Mandatory, Pop Over]
Select the from account from the pop over. This account will be
used as source account for credit card payment.
Credit Card
Number
[Display]
This field displays the selected credit card number for which
payment is to be made.
Payment
Instruction
[Mandatory, Pop Over]
Select payment instruction as Transfer full due amount OR
minimum due amount OR Amount and enter any specific amount
for payment.
Payment Due Date
[Display]
This field displays the payment due date.
5. Click the Submit button. The system display Credit Card Payment – Verify screen.
337
Credit Card Payment
Credit Card Payment – Verify
338
Credit Card Payment
6. Click the Confirm button. The system displays Credit Card Payment – Confirm screen.
339
Credit Card Payment
Credit Card Payment – Confirm
340
Credit Card Payment
7. Click the OK button to navigate to the initial Credit Card Payment screen.
OR
Click the Download PDF button to download the PDF containing credit card payment
details.
341
33. Change Password
This menu enables you to change his login or transaction password.
To change the password
1. Log on to the client/application based Mobile Banking application.
342
Change Password
2. Click the encircled Services menu from the menu bar as encircled above. The system
displays transactions under services menu, as shown in above screen.
3. Click the Change Password tab. The system displays Change Password screen as
shown below.
343
Change Password
Change Password
Field Description
344
Change Password
Field Name
Description
User ID
[Display]
This field displays your User Id.
Password type
[Mandatory, Pop Over]
Select the Login or Transaction password which is to be changed.
4. Click the encircled button to get the options pop up.
5. Click the Submit button from the options pop up. The system displays the Change
Password screen.
345
Change Password
Change Password
Field Description
Field Name
Description
346
Change Password
Field Name
Description
User ID
[Display]
This field displays your User Id.
Password type
[Display]
This field displays password type selected in the previous screen.
Existing Password
[Mandatory]
Type your existing Password.
New Password
[Mandatory]
Type your New Password.
Note: This new password should be as per Password Policy (displayed
below the text fields in the above screen) set by the bank.
Confirm New
Password
6. Click the
[Mandatory]
Retype your New Password.
icon to view the password policy
7. Click the encircled options button to get the options pop up.
8. Click the Back button to go to the previous screen.
OR
Click the Change button to go to the verification screen. The system displays
Verification – Change Password screen
347
Change Password
Verify Change Password
9. Click the Back button to change the input.
OR
Click the Yes button to go to the confirmation screen. The system displays Confirmation
– Change Password screen.
348
Change Password
Confirm Change Password
10. Click the OK button from the options pop up. The system displays initial Change
Password screen.
349
Change Password
Note: If the user has been provided access to multiple channels under the main group through
channel grouping then the changed/new password will be applied to all the channels of the group.
The system will display disclaimer as “The new password will be applicable for channels of group
also”.
350
Deposit Details
34. Deposit Details
This option is provided to enable you to view the details of Term Deposit Accounts. Term Deposit
Details displays the list of all Term Deposit accounts with details, under all the customer id’s
linked to your login user id.
To view the TD Details
1. Log on to the client/application based Mobile Banking application. The system displays
initial Accounts Overview screen as shown below.
Accounts Overview
351
Deposit Details
2. Click the Term Deposits tab as encircled above screen. The system displays all the term
deposits in the Accounts Summary screen as shown below.
352
Deposit Details
Deposit Details
3. Click any of the term deposit accounts. The system will display its details in Deposit
Details screen as shown below.
Deposit Details
353
Deposit Details
354
Deposit Details
355
Deposit Details
Field Description
Field Name
Description
Account Details
356
Deposit Details
Field Name
Description
Customer Id
[Display]
This field displays the Customer ID linked to your user.
Deposit Account
[Display]
This field displays the term deposit account registered for Mobile
banking under the customer ID.
Product Name
[Display]
This field displays the Name of the product linked to the term
deposit.
Current Balance
[Display]
This field displays the Current available balance of the term
deposit with currency.
Deposits Details
Deposit Date
[Display]
This field displays the Date on which the deposit was made.
Maturity Date
[Display]
This field displays the Date on which the deposit is getting
matured.
Interest Rate
[Display]
This field displays the interest rate percentage on the term deposit.
Maturity instruction
Rollover
instruction
[Display]
This field displays the rollover instructions given for the deposit.
Payout Details
357
Deposit Details
Field Name
Description
Payout type
[Display]
This field displays the payout type instruction given for the deposit.
Percentage
[Display]
This field displays the percentage of amount for the stated payout
instruction.
4. Click the Back button to go to the previous screen.
358
Contract Deposits
35. Contract Deposits
This option is provided to enable you to view the details of contract Term Deposit Accounts. Term
Deposit Details displays the list of all the contract Term Deposit accounts with details, under all
the customer id’s linked to your login user id.
To view the contract TD details
1. Log on to the client/application based Mobile Banking application. The system displays
initial Accounts Overview screen as shown below.
Accounts Overview
359
Contract Deposits
2. Click the Contract TD tab as encircled above screen. The system displays all the
Contract Deposits in the Accounts Summary screen as shown below.
360
Contract Deposits
Deposit Details
3. Click any of the term deposit accounts. The system will display its details in Deposit
Details screen as shown below.
361
Contract Deposits
Contract Deposit Details
362
Contract Deposits
363
Contract Deposits
364
Contract Deposits
365
Contract Deposits
Field Description
Field Name
Description
User Reference Details
366
Contract Deposits
Field Name
Description
Customer Id
[Display]
This field displays the Customer ID linked to your user.
Contract Deposit
[Display]
This field displays the contract deposit account.
Product Name
[Display]
This field displays the name of the product linked to the term
deposit.
Current Balance
[Display]
This field displays the current available balance of the Contract
term deposit with currency.
Deposits Details
Deposit Date
[Display]
This field displays the date on which the deposit was made.
Maturity Date
[Display]
This field displays the date on which the deposit is getting
matured.
Interest Rate
[Display]
This field displays the interest rate applicable.
Interest accrued
till date
[Display]
This field displays the interest accrued till date.
Interest Instruction
Instructions
[Display]
This field displays the interest instruction for the contract deposit.
367
Contract Deposits
Field Name
Description
Account
[Display]
This field displays the Account for the interest deposit.
Maturity Instructions
Rollover
Instruction
Account
[Display]
This field displays the Rollover instruction.
[Display]
This field displays the account for the rollover instruction.
Note: Interest and Maturity Instructions are also displayed at the end of the above screen.
3.
Click the Back button to go to the previous screen.
368
Force Change Password
36. Force Change Password
This option forces you to mandatorily change your password. Force Change Password screen
comes in following scenarios.
 If you are login for the first time.
 If you have reset your password.
 If your password has expired.
To perform the forced change password
1. Log onto the client/application based mobile banking application in the case of above
scenarios. The system forces to change the password by displaying Change Password
screen.
369
Force Change Password
Change Password
2. Click the OK button. The system displays below screen for new password details.
370
Force Change Password
Change Password
371
Force Change Password
Field Description
Field Name
Description
User ID
[Display]
This field displays your user id.
Existing Password
[Mandatory]
Type your existing password.
New Password
[Mandatory]
Type the new password.
Note: This new password should be as per Password Policy (displayed
below the text fields in the above screen) set by the bank.
Confirm New
Password
[Mandatory]
Retype the new password for confirmation.
3. Click the Change button. The system displays the Confirmation message for Login
password change as shown in below screen.
Change Login Password – Confirm
372
Force Change Password
4. Click the OK button. The system logs off the current session. You have to login again
with the new password.
373
Force Change Password
5. Login again into the application. The system asks for transaction password change, as
shown in below screen.
374
Force Change Password
Change Password – Transaction Password Change
6. Click the OK button. The system displays below screen for new password details.
375
Force Change Password
Field Description
Field Name
Description
376
Force Change Password
Field Name
Description
User ID
[Display]
This field displays your user id.
Existing Password
[Mandatory]
Type your existing password.
New Password
[Mandatory]
Type the new password.
Note: This new password should be as per Password Policy (displayed
below the text fields in the above screen) set by the bank.
Confirm New
Password
[Mandatory]
Retype the new password for confirmation.
7. Click the Change button. The system displays the Confirmation message for
Transaction Password change as shown in below screen.
377
Force Change Password
Change Transaction Password – Confirm
378
Force Change Password
8. Click the OK button. The system logs off the current session. You have to login again
with the new password.
379
Force Change Password
Note: If the user has been provided access to multiple channels under the main group through
channel grouping then the changed/new password will be applied to all the channels of the group.
The system will display disclaimer as “The new password will be applicable for channels of group
also”.
380
Buy Funds
37. Buy Funds
This option allows you to buy the mutual funds.
The fund is open for purchase if:
 The fund is in the Initial Public Offering (IPO) stage
 The fund is allowed for subscriptions in the given period.
This information is available as part of fund rules definition.
An investor can select for subscription of a fund.
 One Time Single Fund Purchase
To buy mutual fund
1. Log on to the client/application based mobile banking application. The system displays
initial Account Overview screen as shown below.
Account Overview
381
Buy Funds
2. Click the Mutual Funds menu from the menu bar as encircled above. The system
displays mutual funds related transaction in the Mutual Funds screen as shown below.
382
Buy Funds
3. Click the Buy Funds transaction tab as shown above. The system displays Buy Funds
screen as shown below.
383
Buy Funds
Buy Funds
384
Buy Funds
Field Description
Field Name
Description
Unit Holder
[Mandatory, Pop Over]
Select the unit holder from the Pop Over list.
Fund AMC
[Mandatory, Pop Over]
Select the fund AMC from the Pop Over list.
4. Click the encircled options button to get the options pop up.
5. Click the Submit button from that pops up. The system displays Buy Funds screen.
385
Buy Funds
Buy Funds
386
Buy Funds
Filed Description
Field Name
Description
Unit Holder
[Display]
This field displays the unit holder.
Fund AMC
[Display]
This field displays the name of the fund AMC..
Fund Name
[Display]
This field displays the fund name.
6. Click the Fund Details button from the options pop up as shown in above screen. The
system displays Buy Funds detail screen.
OR
Click the Back button. The system displays the buy funds initial screen.
387
Buy Funds
Buy Funds
388
Buy Funds
389
Buy Funds
Field Description
Field Name
Description
Place order
Investment type
[Mandatory, Alphanumeric,15]
Select whether the investment is to be made in terms of amount or
mutual fund units.
Type the investment amount/units as per the selection done.
Amount OR units
Mandatory, Alphanumeric,15]
Type the investment amount/units as per the selection done.
Dividend ReInvestment
[Mandatory, Pop Over]
Select Yes from the Pop Over list if the dividends amounts are to
be reinvested in the mutual fund, otherwise select No.
Fund information
Unit Holder
[Display]
This field displays the unit holder.
Fund AMC
[Display]
This field displays the fund AMC.
Fund Name
[Display]
This field displays the fund name.
Min. Amount
[Display]
This field displays the minimum amount to be invested in a fund.
Minimum Units
[Display]
This field displays the minimum units of the mutual fund that can
be purchased.
390
Buy Funds
7. Click the Place Order button from the options pop up as shown in 2nd screen, above.
The
system
displays
Buy
Funds
OR
Click the Back button to navigate to the previous screen.
391
-
Verify
screen.
Buy Funds
Buy Funds – Verify
8. Click the Confirm button from the options pop up as shown above. The system displays
Buy
Funds
-
OR
392
Confirm
screen.
Buy Funds
Click the Change button to edit the entered details.
Buy Funds – Confirm
9. Click the OK button. The system displays Buy Mutual Fund screen.
393
Redeem Funds
38. Redeem Funds
This option allows you to redeem mutual fund holdings. You may select to redeem full/part of the
investment made in mutual fund by this option. The fund should be open for redemption.
A fund is open for redemption if:
 The fund is allowed for redemption in the given period. This information is available as part of
fund prospectus.
 The fund is not in book closure.
The redemption process comprises of the following stages:
 Indicating the fund unit holder and the fund to be redeemed.
 Specifying redemption details including product, redemption type, transaction currency and
payout mode.
 Verifying the details where user can confirm the information specified.
To redeem mutual fund
1. Log on to the client/application based mobile banking application. The system displays
initial Account Overview screen as shown below.
Account Overview
394
Redeem Funds
2. Click the Mutual Funds menu from the menu bar as encircled above. The system
displays mutual funds related transaction in the Mutual Funds screen as shown below.
395
Redeem Funds
3. Click the Redeem Funds transaction tab as shown above. The system displays Redeem
Funds screen as shown below.
396
Redeem Funds
Redeem Funds
397
Redeem Funds
Field Description
Field Name
Description
398
Redeem Funds
Field Name
Description
Unit Holder
[Mandatory, Pop Over]
Select the unit holder from the Pop Over list.
4. Click the View Holdings button, from the options pop over, that comes after clicking the
encircled options button as shown in first screen. The system displays Redeem Funds
screen.
399
Redeem Funds
Redeem Funds
400
Redeem Funds
Filed Description
Field Name
Description
Unit Holder
[Display]
This field displays the name of the units holder.
Fund Name
[Mandatory, Pop Over]
Select the appropriate fund name.
5. Click the Place Order button from the options pop over as shown above. The system
displays
Redeem
Funds
screen
OR
Click the Back button to return to the previous screen.
401
as
shown
below.
Redeem Funds
Redeem Funds
402
Redeem Funds
403
Redeem Funds
Field Description
Field Name
Description
Unit Holder
[Display]
This field displays the name of the unit holder.
Fund Name
[Display]
This field displays the name of the fund held by the unit holder..
Units Held
[Display]
This field displays the sellable units of the mutual fund.
Amount
[Display]
This field displays the sellable units of the mutual fund.
Place Order
Redeem Type
[Mandatory, Pop Over]
Select whether the investment is to be made in terms of amount or
mutual fund units.
Amount Or Unit
[Mandatory, Numeric,15]
Enter the amount or units to be redeemed respectively
6. Click the Place Order button from the options pop over as shown above. The system
displays Redeem Funds - Verify screen.
OR
Click the Back button to navigate to the previous screen.
404
Redeem Funds
Redeem Funds – Verify
7. Click the Confirm button from the options pop over as shown above. The system
displays Redeem Funds Confirmation screen.
OR
405
Redeem Funds
Click the Change button to edit the entered details.
Redeem Funds Confirmation
8. Click the OK button. The system displays Redeem Funds screen.
406
Portfolio
39. Portfolio
This option allows you to view the details of all the mutual fund holdings.
To view the portfolio
1. Log on to the client/application based mobile banking application.
2. Click the Mutual Funds > Portfolio transaction from the menu. The system displays
Portfolio screen.
407
Portfolio
Portfolio
408
Portfolio
Field Description
Field Name
Description
409
Portfolio
Field Name
Description
Unit Holder
[Mandatory, Pop Over]
Select the unit holder from the Pop Over list.
3. Click the View Holdings button from the options pop over that comes after clicking options
button encircled in first screen above . The system displays Portfolio screen.
410
Portfolio
Portfolio
411
Portfolio
412
Portfolio
Field Description
Field Name
Description
Portfolio Details
Unit Holder
[Display]
This field displays the name of the units holder.
Holding Fund Details
Fund Name
[Display]
This field displays the fund name.
Fund Type
[Display]
This field displays the fund type.
Fund Currency
[Display]
This field displays the fund currency.
Units Held
[Display]
This field displays the number of units held.
Amount in Fund
Currency
[Display]
This field displays the amount in fund currency.
4. Click the Back button from the options pop up, to navigate to the previous screen.
413
Switch Funds
40. Switch Funds
This option allows you to switch investment in one mutual fund to another type of mutual fund
using mobile banking. You can switch only a part or the entire investment made in the selected
fund.
A fund is open for switch if
 Fund is allowed for switch in the given period. Current date is between switch start date and
switch close date. This information is available as part of Fund Rule definition.
 Fund is not in book closure
To switch mutual fund
1. Log on to the client/application based mobile banking application. The system displays
initial Account Overview screen as shown below.
414
Switch Funds
Account Overview
2. Click the Mutual Funds menu from the menu bar as encircled above. The system
displays mutual funds related transaction in the Mutual Funds screen as shown below.
415
Switch Funds
3. Click the Switch Funds transaction tab as shown above. The system displays Switch
Funds screen as shown below.
416
Switch Funds
Switch Funds
417
Switch Funds
Field Description
Field Name
Description
418
Switch Funds
Field Name
Description
Unit Holder
[Mandatory, Pop Over]
Select the unit holder from the Pop Over list.
4. Click the View Holdings button from the options pop up that comes after clicking the
encircled options button as shown in first screen above. The system displays Switch
Funds screen.
Switch Funds
419
Switch Funds
Filed Description
Field Name
Description
420
Switch Funds
Field Name
Description
Unit Holder
[Display]
This field displays the name of the units holder.
Fund Name
[Mandatory, Pop Over]
Select the Fund name from the Pop Over list.
5. Click the Place Order button from the options pop up. The system displays Switch
Funds
screen.
OR
Click the Back button. The system displays the previous screen.
421
Switch Funds
Switch Funds
422
Switch Funds
423
Switch Funds
Filed Description
Field Name
Description
424
Switch Funds
Field Name
Description
Unit Holder
[Display]
This field displays the name of the units holder.
Fund Name
[Display]
This field displays the fund name.
Amount
[Display]
This field displays the market value of the investment as per the
current date in terms of amount.
Units
[Display]
This field displays the market value of the investment as per the
current date in terms of units.
Place order
Switch type
[Mandatory, Pop Over]
Select whether the switch is to be made in terms of amount or
mutual fund units. Type the amount in the field.
Amount or unit
[Mandatory, Alphanumeric, 15]
Type the amount or units to be switched as per the selection done
in the previous field.
Switch To
Fund Name
[Mandatory, Pop Over]
Select the fund name to which mutual funds are to be switched.
6. Click the Place Order button from the options pop up a shown above. The system
displays
Switch
Funds
-
OR
Click the Back button to navigate to the previous screen.
425
Verify
screen.
Switch Funds
Switch Funds – Verify
7. Click the Confirm button from the options pop up as shown above. The system displays
Switch
Funds
-
OR
426
Confirm
screen.
Switch Funds
Click the Change button to edit the entered details.
Switch Funds – Confirm
8. Click
the
OK
button
to
427
view
the
confirmation
details.
Order Status
41. Order Status
You may place several purchase orders across various AMCs. An order goes through various
stages of transfer i.e. placement, processing, allotment, authorization etc. This option displays the
status details of the placed order.
To view the order status
1. Log on to the client/application based mobile banking application.
2. Click the Mutual Funds > Order Status transaction from the menu. The system displays
Order Status screen.
428
Order Status
Order Status
429
Order Status
Field Description
Field Name
Description
430
Order Status
Field Name
Description
Unit Holder
[Mandatory, Pop Over]
Select the unit holder from the Pop Over list.
Transaction Ref.
No.
[Mandatory, Alphanumeric, 15]
Type the valid transaction reference number for which you wish to
view order status.
Status
[Mandatory, Pop Over]
Select the status of the order from the Pop Over list.
3. Click the Submit button from the options pop up, that comes after clicking the options
button as encircled in the first screen shown above. The system displays Order Status
screen.
431
Order Status
Order Status
432
Order Status
Filed Description
Field Name
Description
433
Order Status
Field Name
Description
Request received
[Display]
on:
This field displays the date and time on which the request
received.
Transaction
Details
Unit Holder
[Display]
This field displays the name of the unit holder.
Fund Id
[Display]
This field displays the fund id.
Transaction Mode
[Display]
This field displays the transaction mode.
Transaction Type
[Display]
This field displays the transaction type.
Transaction
Amount
[Display]
This field displays the transaction amount.
Payment Details
Payment Type
[Display]
This field displays the type of payment.
Payment Mode
[Display]
This field displays the payment mode.
Transfer Branch
[Display]
This field displays the bank branch.
Transfer Account
[Display]
This field displays the account number used for transfer.
434
Order Status
Field Name
Description
Payment Amount
[Display]
This field displays the amount of payment.
Drawee Bank
[Display]
This field displays the drawee bank.
4. Click the Back button from the options pop up, to navigate to the initial order status
screen.
435
42. Transaction Password Behavior
Transaction password is added security measure in mobile banking required for safer execution
of any transaction. When transaction password is configured for any transaction, then while
accessing that transaction, after clicking Confirm button on the verification screen, the system
asks for transaction password.
Following two kind of the transaction password can be configured for Mobile Banking as per
requirement:
 Random Transaction Password
 Transaction password
To perform the transaction for which transaction password is configured
1. Log on to the client/application based Mobile Banking application.
2. Access any transaction for which transaction password is configured. (Below shown is for
Pay Bills transaction).
3. Log on to the client/application based Mobile Banking application.
436
Transaction Password Behavior
4. Click the Transfers menu from the menu bar as encircled above. The system will display
Transfers transactions as shown in above screen.
5. Click the Pay Bill tab. The system will display system displays Pay Bills screen.
437
Transaction Password Behavior
Pay Bills
438
Transaction Password Behavior
Field Description
Field Name
Description
Select Biller
[Mandatory, Pop Over]
Select the Biller from the registered List of Billers from the Pop
Over menu.
Bill Number
[Mandatory, Alphanumeric, 15]
Input the Bill Number for which the Bill is to be paid.
Bill generation
Date
[Mandatory, Alphanumeric,10, Pick list]
Input the date in the specified date format or select the date from
the date pick list.
Payment Amount
[Mandatory, Numeric]
Input the amount of payment that is to be done against the Bill.
From Account
[Mandatory, Pop Over]
Select the CASA account number from the Pop Over menu.
6. Click the encircled options button to get the pop up.
7. Click the Submit button from the pop up. The system displays Pay Bill Verify screen.
439
Transaction Password Behavior
Pay Bill Verify
8. Click the Confirm button to pay the bill. The system displays Transaction Initiation
Authorization screen. It displays transaction reference number and asks to enter
transaction
password.
440
Transaction Password Behavior
Or
Click the Change button to return to the previous screen.
Transaction Initiation Authorization
9. Enter valid transaction password for your user.
441
Transaction Password Behavior
Note: You cannot proceed without entering transaction password
10. Click the encircled options button, to get the options pop up.
11. Click the Submit button from that popup. The system displays Pay Bills Confirm screen.
442
Transaction Password Behavior
Pay Bill Confirm
12. Click the OK button to view the confirmation details.
443
43. ATM Branch Locator
This transaction allows you to view the address and the location of ATM/ branch location.
To view the location and address of the ATM and branch
1. Log on to the client/application based Mobile Banking application.
444
ATM Branch Locator
2. Click the encircled Services menu from the menu bar as encircled above. The system
displays transactions under services menu, as shown in above screen.
3. Click the ATM Branch Locator tab. The system displays ATM/Branch Locator screen
as shown below.
445
ATM Branch Locator
ATM/ Branch Locator
446
ATM Branch Locator
Filed Description
Field Name
Description
Enter location
[Mandatory, Alphanumeric]
Type the location to view the address and location of the branch
/ATM
447
ATM Branch Locator
ATM/ Branch Locator
4. Click the Search button as encircled in above screen. The system displays the ATM
Branch location address.
448
ATM Branch Locator
5. Click the button/icon as encircled in above screen. The system opens the Map screen
showing the ATM/Branches locations for the entered location, as shown in below screen.
You can also view the address map by clicking on any of the addresses displayed.
449
ATM Branch Locator
6. Above screen shows map as Standard view. You can also view the Satellite view by
clicking the Satellite Tab.
7. Click the icon as encircled in above screen to navigate back to the initial ATM/Branch
Locator screen.
450
44. Help
The help button is used to display the summary of the transactions. On clicking on the help button
the user is displayed the summary of the transaction.
To view the details of help
1. Log on to the client/application based Mobile Banking application.
2. Access any transaction (Below shown is for Buy Funds transaction).
451
Help
Pay Bills
3. Click the
Help icon as encircled in the above screen, to view the help screen. It
displays brief information about that transaction.
452
Help
4. Click the same help icon to get back to the initial screen.
453
45. Offers
Location Based Offers:
Business user will be able to receive the offers from the bank based on their physical location.
Business user while on move will be able to get the offers available in the specific geo location.
The system will be able to identify the user’s geo location using the GPS option available in the
user’s mobile phone. Location will be maintained in terms of latitude and longitude. Based on
the location identified, the offers available in the area will be identified and displayed to the user.
The offers received can have hyperlinks to display more data. On clicking on an offer that has
more details, a separate screen external to the user’s login window / application will be opened to
display the details.
Personalized / Targeted Offers:
Targeted offers or advertisements relevant to the user will be displayed in Personalized Offers
section. These offers will be based on the user’s details and activity.
454
Offers
To access the Offers options
1. Log on to the client/application based Mobile Banking application.
Offers
2. Click Offers option from the menu bar at the bottom as encircled above. The system
displays Offers as Location based & Personalized offers as shown above.
455
Offers
3. Click any of the Offer type in order to view it. You can also view offers based on your
location by clicking Location Based Offers tab. It will show offers with respect to your
location.
4. Below shown are the sample Personalized offer, displayed after clicking Personalized
Offers tab.
456
Offers
Personalized Offers
5. Click any of the offers to view it. The system will open that particular offer in a new
screen/browser page.
457
46. Live Help/Call
Using this option, you can request for a call by the Oracle ATG agents for online assistance.
This feature provides the options to the business users for interactions with bank officials / call
centre executives.
Live Chat facility is not available for iPhone Application. You can only interact through call.
1.
Below is shown for Buy Funds transaction. This option will be available for various transactions.
458
Live Help/Call
Buy Funds
2.
Click the button/icon as encircled in above screen. It will open a new screen showing the option to
call, as shown in below screen.
459
Live Help/Call
3.
You can interact with an agent on call, by clicking Call Me option as encircled in above screen. It
will direct a call to an Agent, which then will direct the agent to call you.
4.
Below screen is shown, when Call Me option is clicked.
460
Live Help/Call
5.
Select the Country
6.
Enter your number. Click the Talk By Phone button. You will receive a call.
461
Live Help/Call
Oracle FLEXCUBE Direct Banking
iPhone Application Based Mobile Banking User Manual
October 2012
Version Number: 12.0.1.0.0
Oracle Financial Services Software Limited
Oracle Park
Off Western Express Highway
Goregaon (East)
Mumbai, Maharashtra 400 063
India
Worldwide Inquiries:
Phone: +91 22 6718 3000
Fax:+91 22 6718 3001
www.oracle.com/financialservices/
Copyright © 2008, 2012, Oracle and/or its affiliates. All rights reserved.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of
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owners.
U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software,
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and/or documentation, shall be subject to license terms and license restrictions applicable to the programs.
No other rights are granted to the U.S. Government.
462
Live Help/Call
This software or hardware is developed for general use in a variety of information management applications.
It is not developed or intended for use in any inherently dangerous applications, including applications that
may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you
shall be responsible to take all appropriate failsafe, backup, redundancy, and other measures to ensure its
safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this
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This software and related documentation are provided under a license agreement containing restrictions on
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Reverse engineering, disassembly, or decompilation of this software, unless required by law for
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is
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The information contained herein is subject to change without notice and is not warranted to be error-free. If
you find any errors, please report them to us in writing.
This software or hardware and documentation may provide access to or information on content, products
and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly
disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle
Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your
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463
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