SoundBrick 500 Installation & Operation Manual - Nel

SoundBrick 500 Installation & Operation Manual - Nel
SoundBrick®
Model 500
INSTALLATION AND OPERATION MANUAL
Quick install
instructions
on back cover
Please leave this manual with the unit at all times
Important warranty information enclosed
SoundBrick® 500
11/2007
TABLE OF CONTENTS
What is the SoundBrick 500? .............................................................................3
System Overview ...............................................................................................4
Front Panel ...............................................................................................4
Connections Panel ....................................................................................6
Tape Preparation Instructions ............................................................................7
Message Length Table.......................................................................................7
Installation ..........................................................................................................8
Step 1 – Set the option switches...............................................................8
Continuous or Trigger Play, Switch 1 ..............................................8
Bandwidth, Switches 2-3 .................................................................9
Speaker On/Off Switch ....................................................................9
Step 2 – Connections ...............................................................................9
Step 3 – Load the tape ...........................................................................11
Step 4 – Adjust Volume ..........................................................................11
Message Play Operation ..................................................................................12
Continuous Play ......................................................................................12
External Trigger ......................................................................................12
Wall Mounting Instructions ...............................................................................13
Troubleshooting ...............................................................................................15
Quick Install instructions ..................................................................................16
LIST OF FIGURES
Figure 1 - Front Panel Diagram..........................................................................4
Figure 2 - Side Panel Diagram ...........................................................................6
Figure 3 - Option Select Switches ......................................................................8
Figure 4 - Installation Diagram .........................................................................10
LIST OF TABLES
Table 1 - Play Light + Load Light Indications .....................................................5
Table 2 - Message Length .................................................................................7
Table 3 - Option Select Switches .......................................................................8
Table 4 - Load Light Indications (Tape Load) ..................................................11
Table 5 - Troubleshooting ................................................................................15
SoundBrick® 500
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WHAT IS THE SOUNDBRICK 500?
The SoundBrick® Model 500 is a solid-state digital audio recording and playback device
designed to provide a continuous-loop audio source for telephone message on hold
and other single-message applications. The message on hold audio program loads
into the SoundBrick’s digital memory automatically from your pre-recorded cassette
tape and is automatically reloaded after power outages.
In addition to the standard continuous-play mode, the SoundBrick 500 can also offer
message play only when remotely activated by connecting devices such as buttons,
switches, or motion sensors to the optional 1/8” mini-plug trigger cable.
The SoundBrick 500 is the most versatile digital player of its kind, with a list of
features that includes:
9
9
9
9
9
9
9
9
9
9
User-selectable 3.5KHz, 7.0KHz, and 7.0E KHz bandwidth
4, 8, 16, or 32 minutes of messages
Internal motorized CD-style tape drawer
Continuous or triggered message play
Modern plastic case design
User-friendly controls and indicators
Wall-mountable
Separate 8Ω and 1KΩ RCA output jacks
Built-in 2-watt amplifier
Built-in monitor speaker switch
Each SoundBrick is built to exacting quality standards using state-of-the-art SMT
(surface mount) assembly for outstanding reliability and years of dependable service.
To get the best possible performance from your SoundBrick, please take the time to
read this manual and fully familiarize yourself with how the SoundBrick works before
you begin installation.
Use the space below to record information about the SoundBrick and about your messaging
provider. You will need this information should you require assistance installing or configuring the
unit, and when you need a new audio program.
Dealer name:
Contact person:
Phone:
Address:
Serial number (11 digits):
Memory (circle one):
SoundBrick® 500
4 Min.
8 Min.
3
16 Min.
32 Min.
11/2007
SYSTEM OVERVIEW
Front Panel
The monitor speaker, tape drawer eject button, and indicator lights are located on
the front panel.
Main
power
light
Monitor
speaker
Eject
button
Play,
load, and
status
lights
Figure 1 - Front Panel Diagram
Main power light – When lit, indicates the power supply is connected and
plugged into an AC outlet and the power switch is on.
Monitor speaker – A built-in speaker, useful for previewing the tape while
downloading and listening to the audio output being provided to the
telephone system’s message on hold port. Note that the speaker’s
volume is not adjustable.
Eject button – Opens and closes the motorized tape drawer for tape loading
and removal. Momentarily pushing the motorized tape drawer will also
result in a closure.
SoundBrick® 500
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Play, Load, and Status lights
Play and Load lights — These lights together indicate the current status
of the unit.
Play Light
Load Light
Indication
Off
Slow flash
Unit Empty – no tape, no messages
Off
Fast flash
Searching tape
Off
On (no flash) Loading tape now
On (no flash)
Off
Playing message now
Slow flash
Off
Waiting for trigger
Alternating flash
Tape load error
Simultaneous flash
Hardware error
Table 1 - Play Light + Load Light Indications
Status light — Not used. This light is always off.
SoundBrick® 500
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Connections Panel
The left side panel is where the connectors are for external equipment including
the power supply, the phone system that receives the SoundBrick's output, and
the optional external trigger cable. Also located here are the volume (level)
control, the main power switch, the internal speaker switch, and the option select
(DIP) switches.
Power supply connector (12VDC, 500mA, center
pin positive)
Power switch
3 option select (“DIP”) switches, used to set
continuous or trigger mode and bandwidth.
Connector for the 1/8” mini-plug trigger cable
(optional part) for remote message activation
Internal speaker switch
RCA connectors for audio output. Separate 8Ω
and 1KΩ outputs provided for impedance
matching.
Output level adjustment knob
Figure 2 - Side Panel Diagram
SoundBrick® 500
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TAPE PREPARATION INSTRUCTIONS
To get the best audio reproduction, it is essential to start with a high-quality
recording. In order to load into memory properly, your audio tape program must
conform to the following guidelines exactly.
1.
2.
3.
4.
5.
6.
7.
8.
Use only normal bias (Type I) tapes not exceeding 90 minutes in capacity.
Do not use high bias, chrome, or metal tapes.
Do not use DOLBY® or any other noise reduction system.
Record your production in 2-channel mono. The audio level should average
0dB while peaking no hotter than +6dB.
Start the recording no later than 20 seconds from the beginning of the tape.
The message cannot have embedded passages averaging less than -25dB for
longer than 5 seconds, because the unit interprets this as silence, signifying the
end of the load.
There should be at least 5 seconds of silence at the end of the message to
signify the end of the message.
There should be at least 10 seconds of tape left after the last message.
MESSAGE LENGTH TABLE
Message length is determined by the memory size of your unit and the
bandwidth/sample rate setting. Higher bandwidth settings provide better audio
quality but also reduce the total message length.
Refer to the following table to find your maximum message length.
4 Min.
4 Min.
2 Min.
90 Sec.
SoundBrick® 500
Memory Size
Bandwidth
8 Min.
16 Min.
32 Min.
8 Min.
16 Min.
32 Min.
3.5 KHz
4 Min.
8 Min.
16 Min.
7.0 KHz
3 Min.
6 Min.
12 Min. 7.0E KHz
Table 2 - Message Length
7
Sample
Rate
34 KBps
69 KBps
92 KBps
11/2007
INSTALLATION
Step 1 – Set the option switches
Set the option select “DIP” switches to match your requirements for play mode,
bandwidth, and speaker on/off.
“off”
“on”
Figure 3 - Option Select Switches
This example is for illustrative purposes only.
Your actual switch settings will vary.
A switch is “ON” when it is pointing TOWARDS the switch numbers. The switch is
“OFF” when it is pointed AWAY FROM the switch numbers. In the picture shown
above, switch 1 is “off” and switch 2 is “on.”
Switch #
1
2-3
4
Option
Message play
Bandwidth
Factory Test
Possible Values
On = Trigger play enable
Off = Continuous play (MOH)
2 Off, 3 Off = 3.5KHz/34KBps
2 On, 3 Off = 7.0KHz/69KBps
2 Off, 3 On = 7.0E KHz/92KBps
Not Used
Table 3 - Option Select Switches
IMPORTANT NOTE: Changes to the bandwidth setting do not take effect
until power is recycled and the tape reloaded.
Continuous or Trigger Play, Switch 1
For most applications, including message on hold, message play should be set
to continuous (switch off). If the switch is on, the message will play
continuously until the external trigger is plugged in. Momentarily activating the
trigger will play the message once.
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Bandwidth, Switches 2-3
Sets the fidelity of audio messages. There is a trade-off between audio quality
and recording time: The higher the audio quality, the less the storage time.
The minutes of memory equipped on your unit (4, 8, 16, or 32) is printed on the
serial number label on the bottom of the unit, and assumes a bandwidth
3.5KHz. The 7.0KHz setting provides better audio quality, but reduces the
amount of recording time by one-half (i.e. a 16 minute unit can only store 8
minutes of audio). Similarly, the 7.0E KHz setting provides even better audio
quality than the 7.0KHz setting, but also reduces the amount of audio storage,
in this case an additional 25% over the 7.0KHz setting. See the message
memory table on page 7 for audio storage times for different memory and
bandwidth configurations.
Speaker On/Off Switch
This switch turns the internal speaker on (switch on) and off (switch off). Note
the speaker’s volume cannot be adjusted. The output level knob only adjusts
the level of the output signal provided to the phone system, not the volume of
the internal speaker.
Step 2 – Connections
Locate the SoundBrick 500 within 6 feet of a 110VAC outlet. The unit is designed
to be placed on a flat, level surface or securely mounted on a wall. Be sure to
leave clearance for connections and adjustments.
IMPORTANT NOTE: Devices that emit strong electromagnetic fields such
as computer monitors and fluorescent lights may interfere with message
loading, so locate the unit at least a few feet away (or farther if necessary)
from such devices.
To help protect against power surges and other electrical problems, the use of a
quality surge suppressor strip (which is different from a standard multi-outlet
power strip) is strongly recommended. Damage caused by power surges,
lightning, or other electrical problems are not covered under warranty.
SoundBrick® 500
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11/2007
12VDC power supply (included)
1/8” mini-plug trigger cable (optional)
⎝ Connect to trigger
hardware
mono RCA cable (included)
⎝ Connect to phone
system’s MOH
port
Figure 4 - Installation Diagram
Connection Instructions
1. Turn the power switch OFF. Plug the included power supply into a surgeprotected 110VAC outlet and the 12VDC jack on the SoundBrick 500. Only
use the power supply provided with the unit (12VDC, 500mA, center pin
positive). Many power supplies look alike, but provide different output. Using
the wrong one will void your warranty and may damage the unit.
2. Connect either the 8Ω or 1KΩ audio output jack to the phone system’s MOH
port using a mono RCA-to-RCA cable (included). If the sound system does not
have an RCA-style input, an adapter may be required (not included).
3. Connect the optional 1/8” mini-plug trigger cable to the trigger jack if you are
using this feature.
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Step 3 – Load the tape
Messages load into the SoundBrick 500 from a cassette tape supplied by your
messaging provider.
Turn the power switch on and press the tape eject button. The motorized tape
drawer on the right side of the unit opens like a CD-ROM drive on a computer.
Place the tape into the drawer by gently sliding it under the retaining clip, audio
side facing front, then momentarily push the drawer or press the eject button again
to close the drawer. The SoundBrick detects the presence of the tape and begins
the load process automatically.
While waiting for the load to begin, the load light on the front panel flashes slowly.
The unit rewinds the tape and plays a preview of approximately 10 seconds of the
tape through the internal speaker, then pauses for 5 seconds. This pause
provides an opportunity to eject the tape and cancel the load. After the pause, the
tape rewinds again, and message loading begins. NOTE: Never eject the tape
while it is loading.
During tape load, the load light display the progress:
Load Light
Indication
Slow flash
No tape in machine or rewinding tape
Fast flash
Searching tape for audio
On (no flash)
Loading message now
Table 4 - Load Light Indications (Tape Load)
At the end of message loading, the tape rewinds and message play begins
automatically, indicated by a solid play lamp.
IMPORTANT NOTE: Once the SoundBrick is loaded and playing, the tape
is not required unless a power failure occurs. Removing the tape does
not affect message play. However, if you do remove the tape and later
insert another one (even if it is the same tape), the SoundBrick erases its
memory and starts the loading process automatically. We recommend
leaving the tape in to allow automatic message reload in the event of a
power outage.
Step 4 – Adjust Volume
After installation and loading is complete, call into the company’s phone system
and ask to be placed on hold. While listening to the on-hold message, adjust the
output level knob on the left side panel as needed.
SoundBrick® 500
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MESSAGE PLAY OPERATION
The SoundBrick 500 plays the loaded audio message continuously or only when
externally triggered, depending on the position of option select switch 1.
Continuous Play
The loaded message plays continuously. When the end of the message is
reached it plays again from the beginning in a digital endless loop.
External Trigger
The external trigger function lets you activate message play remotely by using
the optional 1/8” mini-plug trigger cable, available from your messaging
provider. Electrically the trigger signal is optically coupled providing isolation,
static protection and long wiring runs of up to 1500 feet.
One end of the trigger cable plugs into the SoundBrick’s connections panel, the
other end consists of two wires. Message play is triggered by momentarily
shorting the two wires.
When a trigger is detected, the loaded message plays once in its entirety.
While the message is playing, any other triggers are ignored until the message
is over. Only then can the trigger be activated again.
SoundBrick® 500
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WALL MOUNTING INSTRUCTIONS
Using the screw holes on the back plate as a guide, secure two screws into the wall
where you want to mount the unit. Then, hang the unit on the screws.
Consider the weight of the SoundBrick when choosing a mounting wall. Make sure
the wall’s construction is sufficiently strong to support the weight of the unit securely.
Make sure both screws are driven into studs or other sturdy supports, not just into
plain drywall.
To mount in this orientation, the distance between the
centerpoints of the mounting screws should be 3 11/32”.
To mount in this orientation, the distance between
the centerpoints of the mounting screws should be
5 3/8”.
SoundBrick® 500
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FCC Notice
WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when this equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his/her own expense.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la Class A prescrites dans le Règlement sur le brouillage radioélectrique édicté par
le ministère des Communications du Canada.
Limited Warranty
TERMS: Nel-Tech warrants to the original purchaser ("Buyer") that the Product sold is free from
defects in material and workmanship at the time of purchase. The warranty extends five (5) years
from the date of original purchase and covers parts and labor. Buyer must provide written notice to
Nel-Tech within the warranty period of any defective part or conditions. If the defect is not the result
of improper use, service, maintenance or installation, and if the equipment has not been otherwise
damaged or modified after shipment, Nel-Tech or its authorized representative shall either replace
or repair the defective Product at Nel-Tech's option. No credit shall be allowed for work performed
by Buyer or unauthorized parties. Out-of-warranty repairs will be invoiced at the current Nel-Tech
hourly rate plus the cost of parts, shipping and handling. IN THE EVENT THAT THE PRODUCT
SERIAL NUMBER IS MISSING OR HAS BEEN TAMPERED WITH IN ANY WAY, THE
FOREGOING WARRANTY IS VOID AND WITHOUT EFFECT AND NEL-TECH SHALL HAVE NO
LIABILITY WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH PRODUCT.
LIMITATIONS: EXCEPT AS STATED ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR
IMPLIED, THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT. NEL-TECH
EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, THAT EQUIPMENT SOLD
HEREUNDER IS OF MERCHANTIABLE QUALITY OR THAT IT CAN BE USED, OR IS FIT FOR
ANY PARTICULAR PURPOSE. BUYER PURCHASES AND ACCEPTS EQUIPMENT SOLELY
ON THE BASIS OF THE WARRANTY HEREINABOVE EXPRESSED.
UNDER NO
CIRCUMSTANCES SHALL NEL-TECH BE LIABLE BY VIRTUE OF THIS WARRANTY OR
OTHERWISE FOR ANY SPECIAL, INDIRECT, SECONDARY OR CONSEQUENTIAL DAMAGES
TO ANY PERSON OR PROPERTY ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT.
REPAIRING OR REPLACING PRODUCT: Buyer may obtain the repair or replacement of any
eligible part or equipment covered under this warranty through Nel-Tech only. Buyer is responsible
for all shipping and handling charges in connection with the performance of this warranty. Products
returned to Nel-Tech must be securely packaged to prevent damage in transit, freight prepaid, and
insured for replacement value. A return authorization number assigned by Nel-Tech must be
clearly marked on the outside of the shipping container. Proof of purchase must accompany
shipment. Items delivered to Nel-Tech without a return authorization clearly marked on the outside
of the shipping container, and/or without proof of purchase will be refused. Please contact NelTech at the address and phone number below to receive a return authorization number and to
arrange for the repair or replacement of a flawed part covered by this warranty. Please indicate the
Product's serial number in all correspondence. an authorization number will not be issued in the
absence of a serial number. Nel-Tech Labs, Inc., 4 Ash Street Extension, Derry, NH 03038, Phone:
(603) 425-1096.
Copyright Notice
This manual Copyright © 1984 – 2008 by Nel-Tech Labs, Inc. All rights reserved. No part of it may
be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form without Nel-Tech's prior written consent.
Information contained herein is subject to change without prior notification. Nel-Tech Labs, Inc.
provides this manual without warranty of any kind, express or implied. This user's manual may
contain technical and/or typographical errors.
SoundBrick is a registered trademark of Nel-Tech Labs, Inc.
Printed in the U.S.A.
SoundBrick® 500
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TROUBLESHOOTING
If you have trouble installing or operating the SoundBrick 500, refer to the table below
to help find a solution. If you are unable to solve the problem yourself, contact your
dealer for further assistance.
Problem or
Indication
No message plays
Tape load error
(play + load lights
flashing alternately)
Tape drawer won’t
open
Tape stuck in deck
or deck is “eating”
tapes
Doesn’t trigger
No power-main
power light is off
SoundBrick® 500
Possible cause and solution
Adjust output level knob.
Re-load tape.
Check amplifier or speakers.
Tape is worn out or not prepared to guidelines – obtain
another tape from your messaging provider.
Power interruption occurred during loading.
Possible interference from strong electromagnetic field
(i.e. computer monitor or fluorescent lights) – relocate
unit away from source of interference.
If the drawer doesn’t open when you press the eject
button, press eject again.
Never eject tape during download. Follow proper tape
load procedure.
To remove stuck tape: Turn power off, wait 10
seconds, turn power on. Wait for deck to disengage play
head before ejecting.
Check trigger wiring. Check option switch 1 setting.
Check the power switch (should be on).
Check power pack for correct DC output voltage &
current.
Check power outlet to make sure it is not controlled by a
switch.
Table 5 - Troubleshooting
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QUICK INSTALL INSTRUCTIONS
12VDC power supply
(included)
1/8” mini-plug trigger cable (optional)
⎝ Connect to trigger hardware
mono RCA cable (included)
⎝ Connect to phone system’s
MOH port
For more detailed instructions, read the inside of the manual.
1. Consult message length table on page 7 if needed. Set option (DIP) switches:
--Message play, switch 1 (off = continuous play MOH, on = trigger play
enable)
--Bandwidth, switches 2-3 (see table 3, page 8)
Note: A switch is on when it is pointing towards the switch numbers and
off when it is pointing away from the switch numbers.
2. Connect the power supply and phone system as shown above. Connect optional
trigger cable, if applicable.
3. Turn the power switch on. Press the eject button on front of the SoundBrick to
open the motorized tape drawer. Insert the cassette into the tape drawer by
gently sliding it underneath the retaining clip, audio side facing front, then
momentarily push the drawer or press the eject button again to close the drawer.
4. A 10-second preview of the tape is played through the internal speaker. This
can only be heard if the speaker is on. The tape then rewinds and begins to load
into memory automatically. After tape load, message playback begins
automatically.
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SoundBrick® 500
11/2007
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