Triton RL5000 User Manual (3.0)

Triton RL5000 User Manual (3.0)
MODEL RL5000 SERIES
AUTOMATED TELLER MACHINE
USER MANUAL
VERSION 3.0
TDN 07100-00018C 02/2005
CORPORATE HEADQUARTERS:
522 E. Railroad Street
Long Beach, MS 39560
Phone: (228) 868-1317
Fax: (228) 868-0437
RMA (RETURN MATERIAL AUTHORIZATION)
RETURN ADDRESS:
21405 Avenue “B”
Long Beach, MS 39560
COPYRIGHT NOTICE
© 2003-2005 Delaware Capital Formation, Inc. All Rights Reserved. TRITON, TRITON WHERE MONEY COMES FROM, TRITON WAVES, DOVER and DOVER
logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-owned
subsidiary of Dover Corporation.
MODEL RL5000 SERIES USER MANUAL
DISCLAIMER
The manufacturer of the Automated Teller Machine (ATM) product(s) described
herein makes no representations or warranties, either expressed or implied, by or
with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special, or
consequential damages. Information in this document is subject to change without
notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE
DESCRIBED IN THIS MANUAL MAY RESULT IN PERSONAL INJURY.
FCC COMPLIANCE (US units with modems)
Statement of Compliance: This equipment complies with Part 68 of the FCC rules.
Located in the control area of the ATM is the product label. This label lists the FCC
registration number and ringer equivalence number of the unit. If requested, this
information must be provided to the telephone company. USCO/FIC Codes: When
ordering service from the telephone company for the RL5000 series ATM, the
following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring
and telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. The telephone cord is designed to be connected to a
compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of
the devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an incoming call.
In most but not all areas, the sum of the RENs should not exceed five (5). To be
certain of the number devices that may be connected to a line, as determined by the
local RENs, contact the local telephone company.
Harm to the Network: If the RL5000 series ATM causes harm to the telephone
network, the telephone company will notify the customer that a temporary
discontinuation of service may be required. If advanced notice is not possible, the
telephone company will notify the customer as soon as possible. You will be advised
of your right to file a complaint with the FCC if you believe it’s necessary.
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MODEL RL5000 SERIES USER MANUAL
Notification of Changes in Telephone Company Equipment: The telephone company
may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will
provide advanced notice in order for you to make necessary modifications to maintain
uninterrupted service.
Repairs and Returns: If telecom compatibility trouble is experienced with the RL5000
series ATM, you may contact for repairs and warranty information: Triton at 1-228868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request
that you disconnect the equipment until the problem is resolved. Repairs should be
made only by qualified factory representatives.
Party Lines: The RL5000 series ATM must not be used on party lines.
Alarm Equipment: The RL5000 series ATM should have its own dedicated phone
line. Do not install the RL5000 on the same line as alarm equipment.
Electrical Safety Advisory: Telephone companies report that electrical surges,
typically lightening transients, are very destructive to customer equipment connected
to AC power sources. This has been identified as a major nationwide problem. A
commercially available, power surge suppressor, is recommended for use with the
RL5000 to minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
NOTICE:
The Industry Canada label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational, and
safety requirements as prescribed in the appropriate terminal equipment technical
requirements document(s). The department does not guarantee the equipment will
operate to the user’s satisfaction.
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MODEL RL5000 SERIES USER MANUAL
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment
or equipment malfunctions may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides
an indication of the maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie
que le matériel est conforme aux normes de protection, d’exploitation et de sécurité
des réseaux de télécommunications, comme le prescrivent les documents concernant
les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder
aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit
également être installé en suivant une méthode acceptée de raccordement. L’abonné
ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situations.
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MODEL RL5000 SERIES USER MANUAL
Les réparations de matériel homologué doivent être coordonnées par un représentant
désigné par le fournisseur. L’entreprise de télécommunications peut demander à
I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications
effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la
terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations
d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est
particulièrement importante dans les régions rurales. Avertissement: L’utilisateur
ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à an
service d’inspection des installations électriques, ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal
indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison
de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence
de la sonnerie de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/
EC for pan-European single terminal connection to the Public Switched Telephone
Network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of itself, give unconditional
assurance of successful operation on every PSTN network termination point. In the
event of problems, contact your equipment supplier in the first instance. This unit
uses only Dual-Tone Multi-Frequency (DTMF) address signaling.
EMISSIONS (EMI)
US REQUIREMENTS
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that
may cause undesired operation.
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MODEL RL5000 SERIES USER MANUAL
Note:
This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense. Changes or
modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
CANADIAN REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set in the Radio Interference Regulations of the Canadian
Department of Communications. This Class A digital apparatus complies with
Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les
limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement
sur le brouillage radioelectrique edicte par le ministere des Communications du
Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003
Canada.
UKREQUIREMENTS
Warning:
This is a Class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
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MODEL RL5000 SERIES USER MANUAL
Notices
Copyright © Delaware Capital Formation, Inc., 2003.
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it
may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed to be
accurate. However, Triton Systems of Delaware, Inc. assumes no responsibility for
any inaccuracies, errors, or omissions that may be contained in this document. In no
event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special,
incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, Inc.
reserves the right to make improvements in its documentation and the products it
describes at any time, without notice or obligation.
Trademark Acknowledgements
Microsoft Windows is a registered trademark of Microsoft Corporation in the United
States and/or other countries. Triton Connect is a trademark of Triton Systems of
Delaware, Inc. CashWorks is a trademark of CashWorks,Inc. PaySpot is a trademark
of Euronet Worldwide. Western Union is a registered trademark of Western Union
Holdings, Inc. Intel is a registered trademark of Intel Corporation.
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MODEL RL5000 SERIES USER MANUAL
Warranty Statement
Manufacturer warrants that the products delivered to a distributor will perform in
accordance with the Manufacturer’s published specifications for thirteen months
from date of shipment in Long Beach, MS.
Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.
Written notice and explanation of circumstances surrounding any claims that the
goods have proved defective in material or workmanship shall be given promptly
from the distributor to the manufacturer. No claim may be made, or action brought,
by or through a distributor after the expiration of 14 months following any alleged
breach of warranty.
Distributor’s sole and exclusive remedy in the event of defect is expressly limited
to the replacement or correction of such defective parts by manufacturer at its
election and sole expense, except there shall be no obligation to replace or repair
items which, by their nature, are expendable. If Manufacturer is unable to replace
or repair the defective parts, Manufacturer shall refund to Distributor that portion of
the purchase price allocable pays to such goods.
No representation or other affirmation of fact not set forth herein, including but not
limited to statements regarding capacity, suitability for use, or performance of the
goods, shall be or be deemed to be a warranty or representation by Manufacturer for
any purpose, nor give rise to any liability or obligation of Manufacturer whatever.
Except as specifically provided in this document, there are no other warranties
expressed or implied including, but not limited to, any implied warranties or merchantability or fitness for a particular purchase.
Limitation of Liability
In no event shall manufacturer be liable for loss of profits or incidental, indirect,
special, consequential or other similiar damages arising out of any breach of this
contract or obligations under this contract.
Defense of Infringement Claims
If notified promptly in writing of any action (and all prior claims relating to such
action) brought against the Distributor based on a claim that Distributor’s use of the
goods infringes a patent or other intellectual property right, and if given access by
Distributor to any information distributor has regarding such alleged infringement,
Manufacturer agrees to defend Distributor in such action at its expense and will pay
any costs or damages finally awarded against Distributor in any such action, provided the Manufacturer shall have had sole control of the defense of any such
action and all negotiations for its settlement or compromise.
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MODEL RL5000 SERIES USER MANUAL
In the event that a final injunction shall be obtained against the Distributor’s use of
the goods or any of their parts by reason of infringement of a patent or other
intellectual property right or if in Manufacturer’s opinion the goods are likely to
become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the
Distributor the right to continue using the goods, replace or modify the same so
they become non-infringing or grant the Distributor a credit for such goods as
depreciated and accept their return. The depreciation shall be an equal amount per
year over the lifetime of the goods as established by Manufacturer.
Manufacturer shall not have any liability to the Distributor under any provision of
this clause if any infringement, or claim thereof, is based upon: (i) the use of the
goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the
Distributor of any information, date, service, or applications assistance; or (iv) the
use of the goods with modifications made by the Distributor. The Distributor shall
hold Manufacturer harmless against any expense, judgment or loss for infringement
of any patent or other intellectual property right which results from Manufacturer’s
compliance with the Distributor’s designs, specifications or instructions. No costs
or expenses shall be incurred for the account of Manufacturer without the written
consent of Manufacturer. The foregoing states the entire liability of manufacturer
with respect to infringement of patents or other intellectual property right by the
goods or any part thereof, or by their operation.
Interpretation and Other Parole Evidence
This writing is intended by the parties as final expression of their agreement and is
intended also as a complete and exclusive statement of the terms of their agreement.
No course of prior dealing between the parties and no usage of the trade shall be
relevant to supplement or explain any term used in these terms and conditions.
Acceptance or acquiescence in a course of performance rendered under these terms
and conditions shall not be relevant to determine the meaning of these terms and
conditions even though the accepting or acquiescing party has knowledge of the
performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the definition contained in the code is to control.
Modifications
These terms and conditions can be modified or rescinded only by writing signed by
both the parties or their duly authorized agents.
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MODEL RL5000 SERIES USER MANUAL
Waiver Ineffective
No claim or right arising out of or relating to a breach of these terms and conditions
can be discharged in whole or in part by a waiver or renunciation of the claim or right
unless the waiver or renunciation is supported by consideration and is in writing
signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a
breach by the other of any provision of these terms and conditions shall not be
deemed a waiver of future compliance therewith, and such provisions shall remain in
full force and effect.
Statute of Limitations
Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.
Applicable Law
These terms and conditions shall be governed by and construed in accordance with
the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.
Bankruptcy
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without
the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or
of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these
terms and conditions without any liability whatsoever.
Parts Only Limited Manufacturer’s Warranty
Triton Systems of Delaware, Inc. warrants the components of each Model RL5000
series ATM, excluding software and related documentation, against any defect in
materials and/or workmanship for a period of 13 months from the shipping date. If a
component fails due to defects in materials and/or workmanship within the warranty
period, Triton will furnish a new or refurbished component, at its discretion. Triton
shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’s
expense. Triton shall not be responsible for misuse or abuse of a unit and any
attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by
anyone other than a service technician authorized by Triton shall void this warranty.
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MODEL RL5000 SERIES USER MANUAL
Limited Warranty covers normal use. Triton does not warrant or cover
damage:
• occurring during shipment of the equipment or components from or to Triton’s
facilities;
• caused by accident, impact with other objects, dropping, falls, spilled liquids,
or immersion in liquids;
• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other
acts of God;
• caused by failure to provide a suitable installation environment for the equipment, including but not limited to, faulty wiring in the building in which the
equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the
equipment operates, and/or lack of proper earth grounding for the equipment;
• caused by the use of the equipment for purposes other than those for which it
was designed;
• resulting from improper maintenance;
• caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but
are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the
equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, purchaser’s time, the claims
of third parties, including customers, and injury to property.
Disclaimer of Warranties
The warranty stated above is the only warranty applicable to this product. All other
warranties, expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed.
No oral or written information, or advice given by Triton, its agents or employees
shall create a warranty or in any way increase the scope of this warranty.
Shipping Damage
All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization
or individual who has purchased the equipment assumes responsibility for the
equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your
place of destination, we recommend the following course of action:
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MODEL RL5000 SERIES USER MANUAL
•
If possible, call the shipping company before the driver leaves your delivery
site. Make note of the damage on the “receipt of delivery” paperwork. If this is
not possible, call them as soon as possible to report the damage.
•
Take photographs of the damaged packaging prior to opening the boxes. If this
is not possible, make note of key points, such as whether the equipment is on a
pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the
packaging for inspection by the shipping company.
•
If you unpack the equipment, take photographs of the damaged equipment. If
this is not possible, make note of the damages.
•
You must file a claim with the shipper for shipping damages immediately after
reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen
carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition,
Triton will work with you to arrange for a replacement unit to be shipped as soon as
possible. The purchaser will be billed for the replacement unit. Triton’s repair
technicians will repair the damaged unit after it is returned to our facilities. We will
credit the purchaser’s account for the full purchase price of the damaged unit, minus
the cost of returning the unit to “like new” condition. Under no circumstances does
Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet
body for repair in the field.
Authorized Installation and Service Providers
Triton utilizes several nationwide and regional authorized third party maintenance
providers. Triton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians
and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized service technicians may
void the warranty or warranty claims denied on the product.
Please contact Triton’s Technical Services department at (800) 259-6672 for a list of
our third party service providers and/or to obtain information on the requirements
and procedures for becoming a certified Triton service technician.
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MODEL RL5000 SERIES USER MANUAL
Triton’s Technical Services Department
The primary purpose of the Technical Services department is to provide assistance
to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The
staff is trained to follow our policies and procedures to ensure fair and uniform
treatment of all our customers.
Automated Voice Mail System
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capacity of the
staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support specialists are busy assisting others, and
ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should state:
•
their name,
•
the organization for which they work,
•
the serial number of the equipment they are calling about,
•
detailed description of the problem that they are experiencing, and
•
phone number where they can be reached, including area code.
As Technical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By providing the
information requested in the voice mail, the technician can be prepared when your
call is returned. Triton asks you to be patient if you must leave voice mail and
assures you that your call is important to us and that we will respond promptly.
Calls for Service or Repair
Calls for service or repair will be accepted from authorized service technicians
only. End users must contact either the sales organization that placed the equipment
or an authorized third party service organization to obtain service. The sections that
follow describe the policies and procedures that relate to the repair and replacement
of malfunctioning equipment.
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Questions on Operation of Equipment
Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a
Triton product, the caller must provide either positive identification as a service
technician or the serial number of a Triton terminal. Technical support is provided
during normal business hours for the life of the product.
When calling for help with an operational problem, please have available information pertaining to the nature of the trouble. This includes the type of equipment,
examples of what is or is not happening, and the name of the processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and
fund status must be directed to the processor. Triton does not have access to the
information needed to answer questions relating to specific transactions.
CONTACT INFORMATION
TRITON SYSTEMS
21405 AVENUE B
LONG BEACH, MS 39560
Sales:
1 (800) 367-7191
1 (228) 868-1317
1 (228) 868-0437 (Fax)
Service:
1 (800) 259-6672 (Technical Support)
1 (228) 575-3229 Fax (Technical Support)
1 (228) 868-0859 Fax (Parts)
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MODEL RL5000 SERIES USER MANUAL
Contents
SECTION 1 - INTRODUCTION ........................................................ 1
WHAT’S IN THIS MANUAL ................................................................................ 2
RL5000 SERIES MODELS .................................................................................. 2
CLASS OF SERVICE (BUSINESS-VS-LEVEL1) .......................................................... 2
COMPUTER SYSTEM .......................................................................................... 2
FEATURE HIGHLIGHTS ....................................................................................... 3
STANDARD FEATURES ....................................................................................... 4
ACCESS AND TRANSACTION SECURITY ............................................................... 4
MULTIMEDIA INTERFACE (AUDIO/VIDEO) ........................................................... 5
STORAGE OF FILES ........................................................................................... 5
VOICE-ENABLED TRANSACTIONS ....................................................................... 5
REMOTE MONITORING AND MANAGEMENT ........................................................ 6
COMMUNICATIONS ............................................................................................ 6
CLOSE MANAGEMENT ...................................................................................... 8
MESSAGES ...................................................................................................... 8
TRANSACTION AND ACCOUNT TYPE CONFIGURATION .......................................... 8
ELECTRONIC JOURNAL ...................................................................................... 8
MULTI-LANGUAGE SUPPORT ............................................................................. 9
PRIZE COUPONS ............................................................................................... 9
RL5000 FEATURES AND SPECIFICATIONS ............................................................ 10
SECTION 2 - BASIC OPERATION ................................................... 13
INTRODUCTION ................................................................................................. 14
CONTROL PANEL LAYOUT ................................................................................. 14
KEYPAD OPERATION ........................................................................................ 15
ON-SCREEN KEYPAD OPERATION ...................................................................... 16
SCREEN FUNCTION KEYS .................................................................................. 16
MENU-BASED OPERATION ................................................................................ 17
ACCESSING MANAGEMENT FUNCTIONS .............................................................. 18
CUSTOMER TRANSACTIONS ................................................................................ 19
VOICE-ENABLED TRANSACTIONS ....................................................................... 20
SECTION 3 - INITIAL SETUP .......................................................... 21
PARAMETER CATEGORIES .................................................................................. 22
PARAMETER IMPORTANCE LEVELS ...................................................................... 23
SETUP PARAMETERS ......................................................................................... 24
SECTION 4 - CURRENCY HANDLING ............................................. 31
INTRODUCTION ................................................................................................. 32
DISPENSING MECHANISMS ................................................................................ 32
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Contents
NOTE CONDITION ............................................................................................. 32
PREPARING NOTES ........................................................................................... 33
SDD DISPENSER ............................................................................................. 34
REPLENISHING CASSETTES ................................................................................ 34
TDM-100/150/200/250 DISPENSER ............................................................... 37
REMOVING THE CURRENCY CASSETTE ................................................................ 37
LOADING THE CURRENCY CASSETTE .................................................................. 38
REMOVING THE REJECT CASSETTE ...................................................................... 40
ROTATE THE DISPENSER MECHANISM ................................................................. 40
NMD-50 DISPENSER ....................................................................................... 41
REMOVING NOTE CASSETTES ............................................................................. 41
OPENING NOTE CASSETTES ............................................................................... 41
LOADING NOTE CASSETTES ............................................................................... 42
INSTALLING NOTE CASSETTES ............................................................................ 43
REMOVING THE REJECT VAULT ........................................................................... 43
OPENING THE REJECT VAULT ............................................................................. 44
CLOSING THE REJECT VAULT ............................................................................. 44
INSTALLING THE REJECT VAULT ......................................................................... 45
VERIFY OPERATION OF ALL DISPENSERS (TEST DISPENSE) ................................... 45
SECTION 5 - MANAGEMENT FUNCTIONS ....................................... 47
INTRODUCTION ................................................................................................. 48
ACCESSING THE MANAGEMENT FUNCTIONS MENU ............................................. 48
FUNCTION AVAILABILITY .................................................................................. 49
MANAGEMENT REPORTS ................................................................................... 50
CLOSE FUNCTIONS .......................................................................................... 52
INTRODUCTION ................................................................................................. 52
TERMINAL CLOSE FUNCTIONS ........................................................................... 54
SCHEDULE CLOSE ..................................................................................... 55
SEND TERMINAL TOTALS ........................................................................... 56
TRIAL CLOSE ........................................................................................... 57
DAY CLOSE .............................................................................................. 58
TRIAL CASSETTE CLOSE ............................................................................ 59
CASSETTE CLOSE FUNCTIONS ............................................................................ 60
SELECT CASSETTE(S) ................................................................................. 61
REPLENISH CASSETTE(S) ............................................................................ 62
SELECT CASSETTE(S) IN SERVICE ................................................................ 63
CASSETTE QUANTITY ................................................................................. 64
TRIAL CASSETTE CLOSE REPORT ................................................................ 65
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DIAGNOSTICS ................................................................................................. 66
INTRODUCTION ................................................................................................. 67
DIAGNOSTICS MENU ........................................................................................ 67
TERMINAL STATUS FUNCTIONS ........................................................................... 68
CURRENT TERMINAL ERROR / TERMINAL ERROR HISTORY ............................ 69
RESET TERMINAL ERROR ........................................................................... 70
CONFIGURATION SUMMARY ........................................................................ 71
TRANSACTION TOTALS ...................................................................................... 72
SYSTEM DIAGNOSTICS ....................................................................................... 73
DISPENSER DIAGNOSTICS .................................................................................. 74
DISPENSER STATUS (MANAGEMENT REPORT) ............................................... 75
PURGE / TEST DISPENSE ............................................................................ 76
FORCE UNLOCK CASSETTE ......................................................................... 77
DISPENSER TOTALS / RESET DISPENSER ...................................................... 78
CASSETTE PARAMETERS .................................................................................... 79
RELEARN BILL THICKNESS ........................................................................ 80
ALL CASSETTES LOCKED ........................................................................... 81
ACTIVE CASSETTE ..................................................................................... 82
CASSETTE IN SERVICE ................................................................................ 83
MULTIPLE AMOUNT ................................................................................. 84
DOCUMENT TYPE ..................................................................................... 85
NON-CASH / SECONDARY ITEM DESCRIPTION .............................................. 86
CARD READER DIAGNOSTICS ............................................................................. 87
CARD READER STATUS / TOTALS ................................................................ 88
SCAN CARD ............................................................................................. 89
PRINTER DIAGNOSTICS ...................................................................................... 90
DEVICE STATUS / RESET/TEST PRINTER ........................................................ 91
CONFIGURE PRINTER ................................................................................. 92
MODEM / ETHERNET DIAGNOSTICS .................................................................... 93
DEVICE STATUS ......................................................................................... 93
TEST (MODEM) / MODEM TOTALS ............................................................. 94
KEYPAD DIAGNOSTICS ...................................................................................... 95
DEVICE STATUS / TEST KEYPAD .................................................................. 95
ELECTRONIC JOURNAL .................................................................................... 96
INTRODUCTION ................................................................................................. 96
ELECTRONIC JOURNAL FUNCTIONS ..................................................................... 97
DISPLAY UNAUDITED RECORDS .................................................................. 98
DISPLAY LAST X ....................................................................................... 99
DISPLAY SELECTED RECORDS .................................................................... 100
CLEAR JOURNAL ....................................................................................... 101
ARCHIVE/DELETE JOURNAL / VIEW JOURNAL ARCHIVE ................................ 102
xvii
MODEL RL5000 SERIES USER MANUAL
Contents
COUPONS / MESSAGES ..................................................................................... 103
INTRODUCTION ................................................................................................. 103
COUPON FUNCTIONS ........................................................................................ 105
COUPON TYPES ........................................................................................ 106
PROMPT / MINIMUM LEVEL ........................................................................ 107
MAXIMUM LEVEL / RANDOM ..................................................................... 108
MESSAGE / PRINT .................................................................................... 109
TERMINAL MESSAGES ...................................................................................... 110
WELCOME / STORE MESSAGE .................................................................... 111
MARKETING / EXIT MESSAGE .................................................................... 112
TERMINAL OWNER / SURCHARGE OWNER MESSAGE .................................... 113
NEWS TICKER MESSAGE ........................................................................... 114
DATE ANDTIME FUNCTION ................................................................................ 115
SET DATE / SET TIME ................................................................................ 116
VOLUME ......................................................................................................... 117
SECTION 6 - MAINTENANCE ......................................................... 119
INTRODUCTION ................................................................................................. 120
REPLENISHING THE RECEIPT PAPER ................................................................... 120
CLEANING THE ENCLOSURE .............................................................................. 123
CLEANING THE DISPLAY ................................................................................... 123
CARD READER CLEANING ................................................................................. 123
CARD READER PROBLEMS ................................................................................. 123
COMMUNICATION PROBLEMS ............................................................................. 124
SECTION 7 - ERROR RECOVERY .................................................. 125
INTRODUCTION ................................................................................................. 126
STATUS CONDITIONS ......................................................................................... 126
ERROR RECOVERY PROCEDURES ........................................................................ 127
CLEARING TERMINAL STATUS ............................................................................ 127
CLEAR STATUS USING MANAGEMENT FUNCTIONS ............................................... 129
RESTART USING MANAGEMENT FUNCTIONS ........................................................ 130
SHUTDOWN (REMOVE POWER) USING MANAGEMENT FUNCTIONS ........................ 131
SHUTDOWN/APPLY POWER USING POWER SUPPLY ON/OFF SWITCH .................. 132
ERROR CODES/ERROR RECOVERY PROCEDURES .........................................133 THRU 159
APPENDIX A - ELECTRONIC LOCK .............................................. A-1
ENTERING THE COMBINATION ............................................................................ A-2
CHANGING THE COMBINATION ........................................................................... A-2
LOCKOUT FEATURE .......................................................................................... A-2
BAD BATTERY/BATTERY REPLACEMENT ............................................................. A-3
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MODEL RL5000 SERIES USER MANUAL
Contents
APPENDIX B - ADS GRAPHICS ..................................................... B-1
ADS GRAPHICS ................................................................................................ B-2
ADD NEW ..................................................................................................... B-3
DELETE ......................................................................................................... B-6
EDIT .............................................................................................................. B-7
MOVE UP ...................................................................................................... B-9
MOVE DOWN ................................................................................................ B-10
COUPONS (GRAPHICS) .................................................................................... B-11
GRAPHIC EXAMPLES ........................................................................................... B-13,14
UPDATING TERMINAL SOFTWARE ....................................................................... B-15
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MODEL RL5000 SERIES USER MANUAL
THIS PAGE INTENTIONALLY LEFT BLANK
xx
SECTION 1
INTRODUCTION
1
MODEL RL5000 SERIES USER MANUAL
What’s in This Manual
This manual describes the operating features of the RL5000-series ATM family. The setup
and operating procedures given in this manual are generally applicable to any RL5000-series
ATM. If your ATM does not have the ability to perform some of the features described in
this manual, it is because your processor does not support the feature or the dispenser was
purchased without that particular option.
RL5000 Series Models
The RL5000 family consists of a number of ATM models. The primary difference between
the various models is in the type of dispensing mechanism installed.
The RL5000 family includes single cassette dispensing mechanisms (TDM-100/150 , SDD)
or multi-cassette (NMD-50 or newly introduced TDM-200/250). Each series uses a dispensing mechanism that is unique to that model.
Class of Service (Business-vs-Level 1)
The basic RL5000 is UL certified for Business Hours Service and Level 1. Business Hours
means that the currency should be removed from the dispenser and stored in a safe location
when the business is closed to the public. Level 1 safe provides additional security and the
ability to store currency during non-business hours. The basic-model ATM is a front-access
machine, allowing access to the dispensing mechanism and currency cassette(s) from the
front (control-panel side) of the unit.
Computer System
The RL5000 uses Windows® Intel X Scale™ PC platform, a robust technological design
that provides increased stability and improved speed while maintaining reliability and low
cost of ownership. The operating system supports Windows file formats for adding custom
logos and advertisements. In addition, it features Triton’s completely custom designed
motherboard.
2
INTRODUCTION
Feature Highlights
Important features of the RL5000 family are highlighted in the following list:
Highly reliable, state-of-the-art PC platform design.
Modular architecture eases troubleshooting and servicing.
Easy to install and configure by software.
Supports Dial-up, TCP/IP, VSAT, Radio Pad, or Lease Line communications.
Supports remote setup, configuration, and monitoring via Triton Connect™.
Satisfies Americans with Disabilities Act (ADA) specifications for height, access, and
the visually impaired via spoken word interface.
Enlarged (640-by-480) VGA color Liquid Crystal Display (LCD) screen (10.4 ”)
supports attention-getting graphics and full-motion video.
Graphics-capable thermal printer prints 80 mm receipts, coupons and management
reports.
Multi-function, dip-style card reader supports magnetic stripe cards or “smart” cards
that conform to the EMV (Europay, MasterCard, and VISA) standard.
Supports single-cassette or multi-cassette configurations depending upon installed
dispensing mechanism.
Dispenses U.S. and international currency types, as well as other paper-based media
such as coupons or tickets (multi-casette only).
Audio output provides user-action feedback, ad/graphic, and motion video support, as
well as headphone accessible audible prompting for sight-impaired users.
Management Functions provide indepth control of ATM operations.
16-key alphanumeric function keypad provides intuative menu selection and data
entry. External keyboard supported for maintenance purposes.
Integrated, lighted advertising panels. Support for integrated, full-motion video display.
Cabinets available in UL 291 Business Hours Service or UL 291 Level 1 Safe models.
High capacity electronic journal stores transactions for later printout and analysis.
3
MODEL RL5000 SERIES USER MANUAL
RL5000 with low topper
RL5000 with high topper
Standard Features
Standard features of the RL5000 ATM are summarized in the following paragraphs.
Access and Transaction Security
Password-Controlled Access.
Access to the ATM’s Management Functions is protected by a password-based access
scheme. The ATM provides a “Master” password level of access and a flexible system of
“User-level” passwords. The master password provides full access to the ATM’s Management Functions, while User-level passwords provide access to a subset of those functions,
as determined by the holder of the master password.
Transaction Encryption.
The ATM protects all transaction and message traffic to and from the unit, using strong
encryption techniques.
MAC Data Encryption Support
The ATM implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MACing”. MACing is a protocol
supported by some processors and provides another level of encryption protection for
message traffic to and from the ATM.
Encrypting PIN Pad (EPP) Entry Device Support
(formerly SPED)
Secure EPP entry device is an encryption system that offers additional protection for the
customer PIN during entry at the ATM keypad.
4
INTRODUCTION
Multimedia Interface (Audio/Video)
The ATM’s LCD screen can display text and graphical content in a wide range of colors,
providing an interesting and dynamic experience to the customer. In addition, graphic can be
printed on receipts. Supported multimedia features include: Text Effects, Ad Screens, Receipt
Graphics, and Audio Output.
Text Effects
Various special effects such as scrolling, blinking, or fading can be applied to text messages
that appear on the LCD screen.
Ad Screens
An ad screen is a promotional or advertising graphic or motion video clip that is displayed on
the LCD screen. Ad screens can be displayed while the terminal is idle and while the customer
transaction is being processed.
Receipt Printer Graphics
Bit-mapped graphic images (BMP) can be printed on the receipt. Like ad screen graphics,
receipt graphics are usually downloaded to the terminal via Triton Connect.
Audio Output
The integrated speakers enhance the media experience by offering audio output of voice and/
or music content.
Storage of Files
The ATM can store management reports, such as the results of close operations or diagnostic
tests. Graphics files are stored and retrieved from the internal hard disk. You may also save
reports to an external memory device.
Voice-Enabled Transactions
The ATM is able to provide voice feedback to sight-impaired users. By plugging a set of
headphones into the integrated headphone jack, users can receive spoken assistance as they
perform a transaction. See the section under Basic Operation for more information on this
feature.
5
MODEL RL5000 SERIES USER MANUAL
Remote Monitoring and Management
The RL5000 provides support for remote monitoring and management via the optional
Triton Connect software package.
Triton Connect is PC (Personal Computer) based software that enables you to perform
a wide range of monitoring and control functions from the convenience of a central
location. In many cases, the need to travel to the terminal location to perform configuration or data retrieval functions can be eliminated, along with the associated personnel
and travel costs.
Triton Connect can access your terminals via PSTN or wherever standard (voice-grade
analog) dial-up telephone service is available. For applications that require additional
flexibility, Triton Connect offers support for TCP/IP (Ethernet), VSAT (Very Small
Aperture Terminal) communications, and other communications methods.
The Triton Connect host computer can monitor your ATM 24 hours a day, seven days
a week, and can receive an incoming call from the ATM if there is a system error or
service is required.
6
INTRODUCTION
Communications
The RL5000 ATM supports communication with the transaction processor using a variety
of communications technologies. These include Dial-Up, VSAT, RadioPad, DataPak and
Client-Server(Ethernet).
Dial-Up
This method uses PSTN (the standard telephone system) for communications. Because
your PC is a digital device, while the PSTN is primarily an analog medium, an internal
modem is used to access the PSTN network in order to contact the processor and process
transactions.
VSAT (Very Small Aperture Terminal)
The VSAT connection type is used with ATMs that support satellite-based communications. VSAT supports a wide range of communications protocols.
RadioPad
This is a wireless communications method used primarily in countries where an infrastructure of wired telephone service is not used or is unavailable, and functions as the equivalent
of a dial-up telephone system.
DATAPAK
The DATAPAK protocol enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. DATAPAK connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.
NOTE: This feature is only available for use in the Canadian market.
TCP/IP (Ethernet)
This method is used in applications where a central Local Area Network, or LAN, is used to
connect multiple ATMs to a central server. Each ATM is treated as a client node on the
network, while the server provides the interface to a transaction processing system.
Wireless (CDMA)
This method allows customers to connect into the wireless network. This provides improved response times and a direct connection into their corporate enterprise networks,
while minimizing security (no connection to the internet) and reliability concerns.
7
MODEL RL5000 SERIES USER MANUAL
Close Management
A suite of close functions are provided to facilitate daily balancing of the ATM’s internal
record of transaction activity with the processor’s transaction records.
Day Close
The Day Close is normally completed as the final step in the daily balancing process, and is
used to clear the totals and switch to the next business day. This function prints a report
summarizing all of the activity recorded by the ATM since the last Day Close was completed.
Cassette Close
The Cassette Close option is used to perform cassette-specific close operations. This function provides a summary of activity on a selected cassette since the last Cassette Close was
performed.
Messages
These are informational messages that give important information to the customer
before, during, and after a transaction. Messages can be locally customized to meet local
requirements. They include greeting and exit messages, terminal owner and surcharge
owner identification, marketing messages, and news tickers.
Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of transactions (transfers or
balance inquiries) or accounts (e.g. savings or credit card) that will be presented to the
customer. This feature does not affect the availability of checking account withdrawal transactions, which are always presented.
Electronic Journal
The ATM stores transaction records, status and other activity data in a journal record that is
maintained in the ATM’s processor module. The information in the electronic journal is
maintained in a safe and secure environment and can store up to 32, 768 records.
This information can be retrieved at a later date. When needed, just the information desired
can be recalled and a printout of those records can be made. Typically, the journal should be
printed out whenever a Day Close is completed, although this is not a requirement.
8
INTRODUCTION
Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton
Connect software package the information can be sent to a remote PC for storage and
subsequent analysis.
Journal data can also be locally archived using the ATM’s internal memory. Even after old
journal records have been printed to the receipt printer, uploaded to Triton Connect, or
locally archived, they can still be read and printed again. Old records are retained in the
electronic journal until the maximum storage limit of the journal has been met at which time
the journal must be printed or cleared.
Multi-Language Support
The ATM has a screen language option. This option allows the terminal user to select a
preferred language (such as Spanish or French) to conduct a transaction.
Prize Coupons
The ATM may be configured to award “prize coupons” to customers on a random chance or
a withdrawal amount-determined basis. Coupons are always available in the form of printed
messages presented to the customer on a separate receipt and as dispensed coupons, if
supported by the installed dispensing mechanism (typically a multi-cassette equipped mechanism).
There are two methods of awarding coupons: Random or Level.
Random
This method awards coupons randomly within a specified percentage range, such as 5% of
transactions.
Level
This approach awards a coupon to each customer that withdraws an amount equal to or
greater than a specific dollar value.
9
MODEL RL5000 SERIES USER MANUAL
FT5000 Fe ature s and Spe cifications
Compute r Sys te m
Standard
Optional
Processor
300 MHz Intel
PXA255 (XScale)
520 MHz PXA255
(Q 4, 2003)
Memory
(BIO S and Program)
32 Mbytes
128 Mbytes
Memory (RAM)
64 Mbytes
256 Mbytes
Solid State Storage
N one required
1 Gbyte (Max)
Hard Drive
N one required
5 Gbytes (Max)
Serial Ports
4 used, 1 for
expansion
USB 1.1
4 Master, 1 device
PC MC IA
2 each, Type II
Audio
AC 97 C O DEC
stereo output
Ethernet
10/100 Base- T
RJ- 45 connector
O perating System
Microsoft Windows
(C E.N ET 4.1)
Motherboard
Designer/Manufacturer
Triton
(proprietary design)
Physical Design
Single board computer
w/ o ne c o nne c t o r fo r
ease of service
Electronic Journal
32,768 records
Limite d o nly b y ha rd
disk space
(64 bytes per record)
Language Support
3 - (English, Spanish,
C anadian French)
O S supports all known
c ha r a c t e r s e t s in t he
w o r ld ( a ny la ngua ge
possible)
D is play Sys te m
Standard
Optional
Liquid C rystal Display
265 mm (10.4")
LC D Technology
Active Matrix TFT
C olor Depth
262, 144
Resolution
VGA (640 x 480)
Power C omsumption
10 Watts (Max)
Brightness
380 cd/m2 (nits)
Interface
Direct digital control
10
850 cd/m2 (nits)
INTRODUCTION
R L5000 Fe ature s and Spe cifications
Printe r
Standard
Optional
Paper Size
80 mm
Print Resolution
8 Dots / mm
Print Area
72 mm wide
Print Speed
75 mm / sec
Print Capability
Text, graphics, bar
codes
Any Windows image
(B/W only)
Card R e ade r
Standard
Optional
Interface
RS- 232C
USB
Track Configuration
Track 1 and 2
Track 1, 2 and 3
Track 2 and 3
EMV Level 1
compliant
Smart Card
Insertion Method
Dip
Motorized
D is pe ns e r
Standard
Optional
SDD
1800 notes
TDM- 100
650 notes
TDM- 150
1300 notes
N MD- 50
2 cassettes, 1850
no t e s p e r c a s s e t t e ,
separate reject tray
3 - 4 c a s s e tte s , 1 8 5 0
no t e s p e r c a s s e t t e ,
separate reject tray
Encrypting PIN Pad
Standard
Optional
K ey Pad Style
P o ly me r , in d iv id u a l
keys
Metal, individual keys
N umber of K eys
16 on Main pad
8 Function keys
Encryption
Security Features
Single DES, AN SI X3.92
Triple DES, AN SI X9.52
Tamper resistant security module design, tamper
switches, key obfuscation, security seals AN SI
X9.24
11
MODEL RL5000 SERIES USER MANUAL
R L5000 Fe ature s and Spe cifications
M is ce llane ous
Standard
Documentation
C o mp le te "He lp " file s
fo r M a na ge me nt
Functions (built in)
Vandalism Resistant
6 mm tempered glass
screen over LC D
Vault Design
UL 291 Business Hour
Serviceability
Modular design
Mean time to repair <5
minutes
Vault Lock
Electronic
C ombo - Gard 33
Media Lead through
Indicators
3 L E D b a r s fo r c a r d
r e a d e r, p r int e r,
dispenser
Communications
Standard
Dial- Up
56k modem, PC MC IA
TC P/IP
10/100 Base- T
Ethernet
Optional
UL 291 Level 1
Electronic
K aba MAS C encon
Optional
Satellite
VSAT
Wireless
Various
Lease Line
SN A/SDLC , X.25
Acce s s to D is able d
Standard
Optional
Voice Guidance
C omplete voice- guided lead through using textto- speech synthesis
C ompliance with
ADA and C anadian
Guidelines
100% compliant for accessibility and reach
Signage and
Adve rtis ing
Surcharge N otification
Area, Recessed
Standard
Optional
102 mm x 102 mm
Illuminated Topper,
Mid- Size
193 mm x 331 mm
(Viewable)
Illuminated Topper,
High
271 mm x 347 mm
(Viewable)
O n- Screen
All graphics formats
supported
C oupons, Dispensed
From multi- cassette
units
C oupons, Printed
Random and level based
Full graphic capability
12
SECTION 2
BASIC OPERATION
13
MODEL RL5000 SERIES USER MANUAL
Introduction
This chapter describes the basic operation of the terminal. The following topics are
covered:
1. Control Panel Layout. Describes the layout of the terminal’s control panel.
2. Keypad Operation. Describes the use of the alphanumeric keypads.
3. Menu-Based Operation. This section gives a general overview of the terminal
display interface.
4. Accessing Management Functions. Describes the password entry procedure
that must be followed in order to access the Management Functions area.
5. Customer Transactions. Summarizes the actions involved in typical customer
transactions. In addition, the voice-enabled transactions feature is described.
Control Panel Layout
The user interface of the terminal consists of the LCD display, receipt chute, card
reader, headphone jack (visually impaired), and 24 keys on three keypads. The
primary menu navigation keys are arranged in two four-key groups, one group on
either side of the LCD display. The main keypad consists of 10 alphanumeric keys,
two arrow keys, and four large control keys, all located in a 16-key group beneath the
LCD display.
The keypad has integral raised Braille symbols to conform to the requirements of the
Americans with Disabilities Act. (See Figure 2-1)
Menu Keys
LCD Screen
Receipt
Chute
Card Reader
Main Keypad
Headphone Jack
Fig. 2-1. Control panel layout
14
BASIC OPERATION
Keypad Operation
See Figure 2-2 and Table 2-1. The main keypad consists of 10 alphanumeric keys,
two arrow keys and four large control keys, all located in a 16-key group beneath the
LCD display. The table lists the keys and their functions.
1
2
3
QZ
ABC
DEF
4
5
6
GHI
JKL
MNO
7
8
9
PRS
TUV
WXY
ENTER
CLEAR
CANCEL
0
CTRL Key
Fig. 2-2. Alphanumeric keypad
TABLE 2-1 - RL5000 KEYBOARD MAP
K EY
KEYBOARD MAP
Left Arrow
Left Arrow or Up
Arrow
Right Arrow
Right Arrow or
Dow n Arrow
Enter
Enter
C an cel
E scap e
Clear
TAB
C T R L K ey
(Blank Key)
S p ace
0-9
0-9
ACTION
- Scroll Back in Current Field (for Combo and Edit Boxes).
- Change focus to the previous control.
- Moves up in a list control.
- Scroll Forw ard in Current Field (for Combo and Edit Boxes).
- Change focus to the next control.
- Moves dow n in a list control.
Selects ENTER on the Dialog or presses a selected button.
Selects CANCEL on the Dialog.
Move to Next Field on the Dialog. For multi-line text boxes, w ill insert a new line.
- Toggles a check box or radio button.
- Selects the focus button.
- Select the specified dialog box option.
- When inside an edit box, w ill display the specified numeric character.
Table 2-1. Keyboard map.
15
MODEL RL5000 SERIES USER MANUAL
ON-SCREEN KEYPAD OPERATION
To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to
navigate and enter required data. (see Figure 2-3)
•
The arrow keys (left and right), the 8 key (Up), and the 0 key (Down) navigate the
keyboard.
•
•
•
•
•
•
Press the ENTER key to select the highlighted key entry.
Press the CTRL key to switch between upper and lower case characters.
Press the CANCEL key to Exit the keyboard.
Press the CLEAR key for the Backspace operation.
Press the 1 key to reposition the keyboard to another location on the display.
Press the 2 key to positon the cursor on a new line.
Figure 2-3. On-screen keyboard.
SCREEN FUNCTION KEYS
Refer to Figure 2-4. The eight keys, 4 on each side of the LCD, are called screen
function keys. They are used in the selection of screen options that can appear
along the right and left side of the display. These keys are designated F1 through F8.
A screen function key is only active when a corresponding function or menu option
is present next to that key.
Figure 2-4.
Screen function
keys.
F1
F2
F3
F4
F5
F6
F7
F8
16
BASIC OPERATION
Menu-Based Operation
The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option
is selected by pressing one of the screen keys located to the left and right of the
display. For the purpose of security, many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function
being performed.
When a screen timeout occurs, a screen is presented which asks the user if more
time is needed. If the user chooses NO, the Customer Welcome screen will be
presented. If YES is chosen, the user is returned to the function that was active prior
to the timeout. If the user does not make a selection within an additional 30-second
countdown period the terminal will automatically go to the Customer Welcome
screen.
Shortly after the unit is turned on, the top menu will be displayed. An example top
menu is shown in Figure 2-5. From the top menu, you can either:
1.) Activate the terminal to perform customer transactions by pressing the key next
to Customer Transaction.
2.) Enter the terminal system management area by pressing the key next to
Management Functions.
If you do not select a menu choice within 30 seconds the terminal will automatically
default to the Customer Welcome screen (a benefit of this feature is that in the event
of a power interruption the terminal will automatically begin accepting customer
transactions shortly after power is restored).
Fig. 2-5. Top menu.
17
MODEL RL5000 SERIES USER MANUAL
Accessing Management Functions
1.
At the Customer screen (Figure 2-6), press and hold down the <CTRL> key;
while holding down the <CTRL> key, press the <1> key. Release both keys. The
password entry prompt appears. (Figure 2-7)
2.
At the password entry screen, enter the Master or Users password.
Fig. 2-7. Password entry dialog.
Fig. 2-6. Customer screen.
To access Management Functions, you must enter an appropriate password in the
dialog box that appears.
The password will consist of a 2-digit ID code and a password of 4-12 digits; for
example, 051234 could be a password entry consisting of an ID code of 05 and a
password of 1234. Press the Enter button to accept the password entry or Cancel to
exit.
When a valid password is entered, the Management Functions main menu will be
displayed, as shown in Figure 2-8:
Fig. 2-8. Management Function main menu
18
BASIC OPERATION
DEFAULT MASTER PASSWORD
The default Master user ID is “00” and the password is “1234”. To enter Management Functions as the Master user, enter “001234” and press “Enter”.
Change the Master password immediately to prevent unauthorized access
to the ATM! See Configuration Manual for procedures on changing the
Master password and other password Management procedures.
Once you have entered the Management Functions menu, you may perform any of the
functions allowed by the type of password used.
Introduction
This section sumarizes the actions involved in typical customer transactions. In
addition, the voice-enabled transactions feature is described.
Customer Transactions
A customer begins a transaction by selecting a service from the Customer screen
options ( PaySpot™, CashWorks™, Western Union® or ATM- Get Cash Now).
They insert their ATM card into the card reader of the terminal. The card must be
inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If
the customer inserts the card incorrectly, a warning message will be displayed,
accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card
correctly. Most problems are the result of inserting the card incorrectly.
Once the card has been read in successfully, a surcharge message, if applicable, may
be displayed (the surcharge message may be displayed at the end of the customer’s
transaction selection). The customer must then enter his secret Personal Identification Number, or PIN code. Once the PIN has been entered, the transaction type and
account are selected, and the desired amount of the transaction, if needed. The
transaction will be processed, typically in a matter of seconds.
If the transaction was processed successfully, the customer is prompted to retrieve
the requested cash (for withdrawal transactions) and/or the applicable transaction
receipt, as needed. If the transaction was declined, a short receipt indicating the
problem is printed.
19
MODEL RL5000 SERIES USER MANUAL
Voice-Enabled Transactions
The terminal provides voice feedback via an integrated output jack, enabling sightimpaired users to plug in a set of headphones and receive spoken instructions to
assist them in using the ATM. Figure 2-9, headphone jack location, shows the
location of the headhone jack on the RL5000.
Fig. 2-9. Headphone jack location.
Raised symbols helps a user locate the headphone jack. The ATM will automatically
detect when a headphone has been plugged into the jack, and will immediately
switch into voice mode. Initially, a brief spoken tutorial will orientate the customer to
the ATM control panel interface. Once the customer begins a transaction, spoken
prompts will provide feedback and guide the customer through the successful
accomplishment of the transaction.
20
SECTION 3
INITIAL SETUP
21
MODEL RL5000 SERIES USER MANUAL
Parameter Categories
There are a number of setup parameters that must be configured when an ATM
is installed. Generally speaking, these parameters can be grouped into the following major categories.
Communications
Languages
Security
Messages
Surcharging
Ad Screens
Currency Settings
Date/Time Settings
Cassette Setup
Status Monitoring
Transactions
Close
Receipts
User Interface
Coupons
Options
Each area consists of one or more individual parameters. In terms of ATM operation,
the importance level of individual parameters within a category can be described as
Critical, Required, Important, or User-Defined.
22
INITIAL SETUP
Parameter Importance Levels
Critical
The parameters with this importance level are primarily those that represent the
minimum number of parameters that must be correctly configured in order to process
transactions. In addition, because of the importance of protecting access to the
ATM Management Functions, the access password parameters are also included in
this category. The primary parameters in this category include various communications and security (including access password) parameters.
Required
These parameters further satisfy your transaction processor’s setup or operational
requirements. Parameters in this area define the ability of your ATM to offer various
types of transactions, to correctly present those transactions to the customer and to
accurately record those transactions. Surcharging, Cassette Setup, and Account/
Transactions parameters fall into this category.
Important
These parameters are used to manage transaction activity record-keeping, enable remote monitoring of ATM operation, and to ensure receipts and other
records are accurately annotated with the correct date and time. Status Monitoring, Close, and Date/Time parameters are included in this category.
User-Defined
These parameters are configured at your discretion, and are used to customize
the appearance and functionality of the ATM to meet the unique language
needs of your intended customers, adjust user interface appearance, satisfy
advertising or promotional requirements, or meet other locale-specific requirements. The management of optional features is also included in this area. Languages, Receipts, Coupons, Messages, Ad /Graphics, and More Options parameters fall into this category.
NOTE: The importance-level of individual parameters as described in this manual is
provided as a general guide to assist you in understanding and prioritizing the setup
requirements of your ATM. If, after evaluating your unique requirements, you feel
that a parameter is more (or less) important to your particular needs, you are free to
treat that parameter accordingly.
23
MODEL RL5000 SERIES USER MANUAL
Setup Parameters
Table 3-1, Significance Levels, correlates each Management Functions area to the
significance levels of parameters in that area.
NOTE: The significance level of individual parameters as described in this manual is
provided as a general guide to assist you in understanding and prioritizing the setup
requirements of your ATM. If, after evaluating your unique requirements, you feel
that a parameter is more (or less) important to your particular needs, you are free to
treat that parameter accordingly.
Tables 3-2 through 3-5 list Critical, Required, Important, and User Defined parameters, respectively. Each table lists the applicable Management Function area, Function option, Parameter name, and Factory default value for each parameter.
IN TABLE 3-2, CRITICALSETUPPARAMETERS, THE NAMES
OFTHOSE PARAMETERS THATARETYPICALLYTHE MINIMUM NUMBER REQUIRED IN ORDER TO PERFORM A
TRANSACTION HAVE BEEN HIGHLIGHTED. CHECK WITH
YOUR TRANSACTION PROCESSOR FOR YOUR SPECIFIC
REQUIREMENTS!
IMPORTANT: Although many of the ATM’s parameters have been set at the
factory, it is important to verify that the settings are appropriate for your needs.
Change the factory default values as necessary to reflect the actual settings you
require.
24
INITIAL SETUP
TABLE 3-1 MANAGEMENT FUNCTIONS AREA
1
LANGUAGE
2
SYSTEM PARAMETERS
3
COUPONS
4
MESSAGES
5
GENERAL PARAMETERS
6
ADS/GRAPHICS
7
OPTIONAL SCREENS
8
OPTIONAL SCREEN BUTTONS
9
COMMUNICATION
SIGNIFICANCE LEVELS
CRITICAL
REQUIRED
IMPORTANT
USER-DEFINED
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
10
DIAGNOSTICS
X
11
PASSWORD MAINTENANCE
X
12
KEY MANAGEMENT
X
13
CASSETTE PARAMETERS
X
X
X
X
14
CLOSE FUNCTIONS
X
15
WITHDRAWAL AMOUNTS
X
X
16
NOTE CONFIGURATION
X
17
SURCHARGE PROPERTIES
X
18
DATE/TIME
X
19
TRITON CONNECT
X
20
PRINTER
X
21
PREPAID PHONE
X
22
CHECK CASHING
X
23
MONEY TRANSFER
X
25
MODEL RL5000 SERIES USER MANUAL
TABLE 3-2 - CRITICAL SETUP PARAMETERS
SD D
TDM-100
NMD-50
MANAGEMENT
FUNCTIONS AREA
FUNCTION OPTION
PARAMETER NAME
FACTORY
DEFAULT
1
X
X
X
DIAGNOSTICS
MODEM
CONFIGURE MODEM
*
2
X
X
X
PASSWORD MAINTENANCE
CHANGE USER PASWORD
001234
3
X
X
X
PASSWORD MAINTENANCE
MODIFY USER ACCESS
*
4
X
X
X
PASSWORD MAINTENANCE
ADD USER
N/A
5
X
X
X
PASSWORD MAINTENANCE
REMOVE USER
N/A
6
X
X
X
SYSTEM PARAMETERS
SELECT SCREEN FILE
*
7
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
TERMINAL NUMBER
NONE
8
X
X
X
TERMINAL CONFIGURATION
CASSETTE SETUP
CASSETTE PARAMETERS
$0.00
9
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
PRIMARY NUMBER
NONE
10
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
BACKUP NUMBER
NONE
11
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
ENABLE MAC-ING
*
12
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
COMMUNICATIONS
PROTOCOL
*
13
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
COMMUNICATIONS
MESSAGE
*
14
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
NUA NUMBER (DATAPAK)
*
15
X
X
X
KEY MANAGEMENT
ENTER MAC MASTER KEY
*
16
X
X
X
KEY MANAGEMENT
ENTER PIN MASTER KEY
*
17
X
X
X
KEY MANAGEMENT
INJECT MASTER KEYS
*
*
*
18
X
X
X
KEY MANAGEMENT
DOWNLOAD WORKING
KEYS
19
X
X
X
KEY MANAGEMENT
CHECK DIGITS
26
INITIAL SETUP
TABLE 3-3 -
REQUIRED SETUP PARAMETERS
SD D
TDM-100
NMD-50
MANAGEMENT
FUNCTIONS AREA
FUNCTION OPTION
PARAMETER NAME
FACTORY
DEFAULT
1
X
X
X
TERMINAL CLOSE
FUNCTIONS
CASSETTE CLOSE
CASSETTE QUANTITY
0
2
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
DEFAULT TRANSACTION
TYPE
*
3
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
DEFAULT ACCOUNT
TYPE
*
4
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
SURCHARGE OWNER
*
5
X
X
X
TERMINAL CONFIGURATION
CASSETTE SETUP
MAXIMUM CASH
$500.00
X
TERMINAL CONFIGURATION
CASSETTE SETUP
MAXIMUM NON-CASH
$0.00
6
7
X
X
X
TERMINAL CONFIGURATION
CASSETTE SETUP
EXTENDED AMOUNTS
DISABLED
8
X
X
X
TERMINAL CONFIGURATION
CASSETTE SETUP
FAST CASH
*
9
X
DIAGNOSTICS
DISPENSER
(CASSETTE PARAMETERS)
RELEARN BILL
THICKNESS
*
10
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
DOCUMENT TYPE
C ASH
NON-CASH ITEM
DESCRIPTION
NONE
11
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
12
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
SECONDARY ITEM
DESCRIPTION
NONE
13
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
NOTE CONFIGURATION
(BILL WIDTH)
*
14
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
NOTE CONFIGURATION
(BILL LENGTH)
*
15
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
NOTE CONFIGURATION
(VALUE)
*
NOTE CONFIGURATION
(VARIANT)
*
16
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
17
X
TERMINAL CONFIGURATION
CASSETTE SETUP
(CASSETTE PARAMETERS)
NOTE CONFIGURATION
(CODE)
*
X
TERMINAL CONFIGURATION
SURCHARGE PROPERTIES
ENABLE SURCHARGE
DISABLED
18
X
X
19
X
X
X
TERMINAL CONFIGURATION
SURCHARGE PROPERTIES
SURCHARGE AMOUNT
$0.00
20
X
X
X
TERMINAL CONFIGURATION
SURCHARGE PROPERTIES
SURCHARGE PERCENT
0%
LE S S E R
21
X
X
X
TERMINAL CONFIGURATION
SURCHARGE PROPERTIES
LESSER/GREATER
22
X
X
X
TERMINAL CONFIGURATION
SURCHARGE PROPERTIES
ALLOW ISO'S LISTED
*
23
X
X
X
TERMINAL CONFIGURATION
SURCHARGE PROPERTIES
ADD NEW ISO'S
NONE
24
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREENS
SURCHARGE OPTION
BEGINNING
25
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREENS
RECEIPT OPTION
*
*
26
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREENS
ACCOUNT/TRANSACTION
SELECTION
27
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREEN
BUTTONS
ACCOUNT SELECTION
*
TRANSACTION
SELECTION
*
FAST CASH SELECTION
*
28
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREEN
BUTTONS
29
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREEN
BUTTONS
27
MODEL RL5000 SERIES USER MANUAL
TABLE 3-4 - IMPORTANT SETUP PARAMETERS
FACTORY
DEFAULT
SD D
TDM-100
NMD-50
MANAGEMENT
FUNCTIONS AREA
FUNCTION OPTION
1
X
X
X
TERMINAL CLOSE
FUNCTIONS
SCHEDULE CLOSE
DISABLED
2
X
X
X
TERMINAL CLOSE
FUNCTIONS
SEND TERMINAL TOTALS
DISABLED
3
X
X
X
DIAGNOSTICS
CONFIGURE PRINTER
*
4
X
X
X
SYSTEM PARAMETERS
DATE AND TIME
5
X
X
X
SYSTEM PARAMETERS
REGIONAL SETTINGS
6
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
STATUS MONITORING
DISABLED
7
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
HEARTBEAT MESSAGE
*
8
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
DELAY PERIOD
*
9
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
PREDIAL
DISABLED
10
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
COMMUNICATION HEADER
DISABLED
*
PARAMETER
SET DATE/TIME
*
N/A
11
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
USE 12-BYTE SEQUENCE
NUMBER
12
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
ENABLE PERSISTENT
REVERSALS
DISABLED
13
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
REVERSAL ATTEMPTS
DISABLED
DISABLED
14
X
X
X
TERMINAL CONFIGURATION
COMMUNICATION
ENABLE REVERSALS FOR
PROTOCOL ERRORS
15
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
PRIMARY NUMBER
NONE
16
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
BACKUP NUMBER
NONE
17
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ALARM MONITOR PRIMARY
NONE
18
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ALARM MONITOR BACKUP
NONE
19
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
MAX RETRIES
*
20
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
REDIAL DELAY
*
21
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ENABLE TRITON CONNECT
DISABLED
22
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ENABLE CALLBACK
ENABLED
ENABLE SCHEDULED
JOURNAL CALLS
DISABLED
23
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
24
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
TIME
*
DISABLED
25
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ENABLE CALL AT NUMBER
OF JOURNAL RECORDS
26
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ENABLE CALL AT LOW CASH
DISABLED
27
X
X
X
TERMINAL CONFIGURATION
TRITON CONNECT
ENTER NEW ACCESS CODE
*
28
INITIAL SETUP
TABLE 3-5 - USER-DEFINED SETUP PARAMETERS
FACTORY
DEFAULT
SD D
TDM-100
NMD-50
MANAGEMENT
FUNCTIONS AREAS
FUNCTION OPTION
1
X
X
X
LANGUAGE
ENGLISH/FRENCH/SPANISH
*
2
X
X
X
SYSTEM PARAMETERS
VOLUME
*
3
X
X
X
SYSTEM PARAMETERS
SCHEDULE REBOOT
ENABLE/DISABLE
TIME SET/DAY SELECT
*
4
X
X
X
TERMINAL CONFIGURATION
GENERAL PARAMETERS
DEFAULT LANGUAGE
(CUSTOMER SCREENS)
*
5
X
X
X
TERMINAL CONFIGURATION
COUPONS
COUPON
*
6
X
X
X
TERMINAL CONFIGURATION
COUPONS
PROMPT
*
7
X
X
X
TERMINAL CONFIGURATION
COUPONS
MINIMUM LEVEL
*
8
X
X
X
TERMINAL CONFIGURATION
COUPONS
MAXIMUM LEVEL
*
9
X
X
X
TERMINAL CONFIGURATION
COUPONS
RANDOM
*
10
X
X
X
TERMINAL CONFIGURATION
COUPONS
MESSAGE
*
11
X
X
X
TERMINAL CONFIGURATION
COUPONS
LAYOUT
*
12
X
X
X
TERMINAL CONFIGURATION
COUPONS
GRAPHIC
*
13
X
X
X
TERMINAL CONFIGURATION
COUPONS
PRINT
*
14
X
TERMINAL CONFIGURATION
COUPONS
CASSETTE
*
15
X
TERMINAL CONFIGURATION
COUPONS
COUNT
*
PARAMETER
16
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
WELCOME MESSAGE
*
17
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
STORE MESSAGE
*
18
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
MARKETING MESSAGE
*
19
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
EXIT MESSAGE
*
20
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
TERMINAL OWNER
MESSAGE
*
21
X
X
X
TERMINAL CONFIGURATION
TERMINAL MESSAGES
NEWS TICKER
MESSAGE
*
22
X
X
X
TERMINAL CONFIGURATION
ADS / GRAPHICS
ADD NEW
*
PURCHASE
SELECTIONS
*
23
X
X
X
TERMINAL CONFIGURATION
OPTIONAL SCREEN
BUTTONS
24
X
X
X
MORE OPTIONS
PREPAID PHONE
*
25
X
X
X
MORE OPTIONS
CHECK CASHING
*
26
X
X
X
MORE OPTIONS
MONEY TRANSFER
*
29
MODEL RL5000 SERIES USER MANUAL
THIS PAGE INTENTIONALLY LEFT BLANK
30
SECTION 4
CURRENCY HANDLING
31
MODEL RL5000 SERIES USER MANUAL
Introduction
The purpose of this section of the manual is to describe the procedures for: (1) removing
and replacing note cassettes, (2) loading cassettes, and (3) removing and replacing the
reject notes (as applicable). Information conrcerning note handling and quality issues
are explained where appropriate.
Dispensing Mechanisms
The RL5000-series ATM use a variety of dispensing mechanisms. Depending upon
ATM model, the dispensing mechanism may hold one or more note cassettes. The reject
collection method may use a reject compartment that is integrated into the note cassette
or a separate reject container. Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by note quality and thickness. Typical
capacities are provided in the following table:
RL5000 MODEL FAMILIES
DISPENSER
CASSETTE
RECOMMENDED MAXIMUM
CAPACITY
TDM-100
Single Cassette
650 Notes
TDM-150
Single Cassette
1300 Notes
TDM-200
Multiple Cassette
650 Notes (per cassette)
TDM-250
Multiple Cassette
1300 Notes (per cassette)
SD D
Single Cassette
1800 Notes
NMD-50
Multiple Cassette
1850 Notes (per cassette)
The dispensing mechanism delivers the appropriate number of notes from the note
cassette(s) to fulfill the customer’s withdrawal request. The purpose of the reject area or
vault is to accept and hold notes that have been transferred from the note cassette(s) but
not dispensed. Some situations that could cause the mechanism to reject notes are: (1)
multiple notes stuck together and (2) note width too short or long. Other conditions that
could cause a reject are described in the next section.
32
CURRENCYHANDLING
New or Uncirculated Note Defects
**CAUTION**
DO NOT RECYCLE REJECTED
NOTES INTO A CASSETTE!
Doing so could cause more rejects
and/or currency jams.
Note Condition
•
All the conditions listed for used notes.
•
Excessive bowing due to conditions of
packing and storing.
•
New or uncirculated currency must be
“burst” and fully separated prior to
loading into cassettes.
If possible, store currency at room temperature for at least eight hours before dispensing from the cassettes.
Preparing Notes
The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency. Notes
loaded into the cassettes must be in “fit”
condition if a high level of performance (low
reject and failure rate) is expected from the
unit. “Fit” notes do not possess any of the
defects listed here:
Use the following procedures to prepare
notes before inserting them into a
notecCassette.
Preparing Used Notes
Used Note Defects
•
Adhesive or “sticky” substances on
the surface of the paper.
•
Remove the band around each bundle
of notes.
•
Remove foreign objects (e.g. pins, paper clips, crumbs, etc.).
•
Remove torn or very worn notes.
•
Straighten any folded notes.
•
Tears extending more than 1/2” from
the edge of the currency.
•
Tears, holes, or missing sections in the
body of the currency.
•
Tape on the surface of the currency
used for repairing, patching or any other
purpose.
•
Remove the band around each bundle
of notes. Separate the notes from each
other by:
Staples, pins, or any other foreign body
attached to the notes.
•
Striking the bundle hard against the
edge of a table or similar object.
Corner folds of a size greater than 1/2”
on either axis.
•
Flipping through each bundle of notes
in both directions at each end.
Two or more notes joined by any
means.
•
Using a note counter.
•
•
•
•
Preparing New or Uncirculated
Notes
Excessively crumpled or crinkled.
33
MODEL RL5000 SERIES USER MANUAL
4.
SDD Dispenser
Replenishing Cassettes
1.
Open the ATM security container via
the enclosure lock on the front of the
unit. The combination lock must then
be opened to gain access to the security container.
2.
To remove the cassette, grasp the
handle on the front of the dispensing
mechanism with one hand while holding the mechanism in place with the
other hand and pull sharply. Do not
allow the cassette to swing freely when
it is pulled out. It may strike a near by
object or person causing damage to or
injury to what it strikes!
Place the cassette onto the loading tray
with the back of the cassette facing
the probes on the tray. The shutter is
unlocked as the cassette is pushed into
the probes.
Loading Tray.
Cassette on Loading Tray.
5.
Lift the cassette lid to expose the reject tray. Remove any rejected notes.
Lift the reject tray to gain access to
the currency compartment.
Removing cassette.
3.
The cassette must be primed with the
cassette key before it can be inserted
onto the loading tray. Insert the key
and turn clockwise to show the green
indicator in the window on the side of
the cassette.
Cassette opened.
***WARNING***
**CAUTION**
If RED is indicated in the window
on the side of the currency cassette,
NEVER attempt to insert the cassette into the dispenser or the loading tray!
DO NOT RECYCLE REJECTED
NOTES INTO A CASSETTE!
Doing so could cause more rejects
and/or currency jams.
34
CURRENCYHANDLING
6.
Pull the packer plate to the rear of the
cassette (away from the shutter) until
it locks to the white packer plate latch.
It will be necessary to push down on
the packer plate latch to lock the packer
plate in place. The packer plate will
be held in this position until the lid is
closed or the latch is released by pushing it down. Be careful not to release
the packer plate onto your fingers.
7.
Place the currency into the cassette.
Allow at least one inch of clearance
between the packer plate when it is
fully retracted and the currency. This
will allow the packer plate to compress the currency.
•
Slanting pile
Loading cupped notes.
To avoid dispensing problems caused
by a “slanting” pile, put the notes in
neat bundles of no more than ½ to ¾
inches in thickness (100-200 notes).
Turn every other bundle around to
minimize slanting of the pile (bundle
should have the same height on both
sides, if possible).
Loading cupped notes.
•
Separate the mixed currency into neat
bundles of 100-200 notes of each type.
Place the cupped bundles nearest the
dispense opening of the tray, with the
cupped side facing the opening. Turn
every other slanted bundle around to
give the bundles the same height on
both sides and place after the cupped
bundles.
Loading slanted notes.
•
Mixed (Slanting and Cupped)
bundles
•
Old and New Notes
Always place the bundles containing
old notes into the cassette first (nearest
the handle) and bundles containing new
notes last (nearest the dispense
opening).
Cupped bundle
To avoid dispensing problems caused
by cupped bundles, turn all the bundles
with the cupped side towards the
dispense opening of the note tray
(opposite end from the handle).
35
MODEL RL5000 SERIES USER MANUAL
10. Verify that the cassette is primed.
Be certain the green indicator is showing in the window below the key! Install the cassette into the Cash Dispenser by placing the cassette guides
on the dispensers’ rails and firmly pushing the cassette in until it locks in place.
11. Close and lock the security container.
Place old notes together.
•
Common notes
Simply place the prepared bundles in
the tray.
8.
Installing cassette.
Make sure the note pile is as even as
possible. If necessary, use your hands
to smooth and level the pile.
Level the note pile.
9.
Release the packer plate and lower the
reject tray and the lid. The cassette can
now be removed from the loading tray
by sliding it away from the probes.
36
CURRENCYHANDLING
and reject cassettes can be accessed from
the front. Release the locking pin and move
the mounting latform back and forth slightly
to ensure the pin snaps back into place,
locking the mounting platform into the
service position.
TDM-100/150/200/250
Dispensers
Removing the
Currency Cassette
1.
Ensure the terminal is not in use
before removing the note cassette!
Removing the note cassette while the
machine is in operation (processing
customer transactions, performing
close operations, etc.) can cause the
terminal to enter an “Out of Service”
condition!
2.
Open the outer fascia panel to gain
access to the security container door,
using the key lock on the front of the
panel. Open the electronic lock on the
security container door and open the
door to gain access to the dispensing
mechanism.
3.
Rotate mechanism to service position.
Service position (180°).
5.
To gain access to the cassettes, pull
the dispenser slide tray out to its fully
extended position. Rotate the
mechanism mounting platform to the
service position. To do this, locate the
spring-loaded locking pin on the
underside of the slide tray. This pin
lets you lock the dispenser’s swivel
mounting platform into the Service/
Operate positions.
To remove the note cassette, grasp the
cassette handle and pull in a firm but
controlled manner to release the cassette
from the snap catches. Try to use only
the minimum amount of force to release
the cassette! The cassette will only
move a few inches! Once released from
the snaps, you can slide the cassette
out of the mechanism. Place the
cassette on a level flat surface for
servicing.
(TDM-100)
(TDM-150)
Pull release pin for swivel platform.
4.
Pull the pin down to release the swivel
mounting platform. Slowly turn the
tray clockwise 180° so that the note
Removing note cassette.
37
MODEL RL5000 SERIES USER MANUAL
Loading the Currency
Cassette
1.
Unlock the cassette and open the
cassette lid using the supplied key.
Move the pusher plate to the rear of
the cassette (toward the handle).
Pull the packer back. Some cassettes
allow the pusher-plate to be latched
in position using the key-lock. (Insert)
Note: The pusher plate action will
depend on the type of cassette in use.
Some cassettes require you to maintain
pressure on the pusher plate as needed
while loading notes. Other cassettes
use a locking mechanism to hold the
packer plate in the loading position.
On these cassettes, pull the pusherplate all the way back to the handle
end of the cassette and turn the key to
latch the pusher plate into the loading
position.
2.
IMPORTANT: The shape of some
notes may be affected by conditions
of storage or bundling, preventing them
from forming neat even piles. If not
corrected, such conditions may cause
notes to be rejected by the dispensing
mechanism.
To compensate for the most common
conditions of slanting or cupped note
piles, follow the directions given next.
Notes with no apparent shape
problems are referred to as “common”
notes.
•
Unlock note cassette.
Slanting Pile
To avoid dispensing problems caused by a
“slanting” pile, put the notes in neat bundles
of no more than ½ to ¾ inches in thickness
(100-200 notes). Turn every other bundle
around to minimize slanting of the pile
(bundle should have the same height on both
sides, if possible).
Open the note cassette lid.
Alternate slanted bundles.
38
CURRENCYHANDLING
•
Cupped bundle
To avoid dispensing problems caused by
cupped bundles, turn all the bundles with
the cupped side towards the dispense
opening of the note cassette (opposite
end from the handle).
Dispense
opening.
Place old notes together.
•
Simply place the prepared bundles in the
cassette.
Turn cupped sides toward dispense
opening.
•
Mixed (Slanting and Cupped)
bundles
Separate the mixed currency into neat
bundles of 100-200 notes of each type. Place
the cupped bundles nearest the dispense
opening of the cassette, with the cupped
side facing the opening. Turn every other
slanted bundle around to give the bundles
the same height on both sides and place after
the cupped bundles.
•
Common notes
3.
Make sure the note pile is as even as
possible. If necessary, use your hands
to smooth and level the pile.
4.
On cassettes that do not use a pusherplate locking mechanism, release the
pusher plate against the notes. If the
cassette uses pusher-plate locking, turn
the key to release the catch, allowing
the pusher plate to compress the notes.
Old and New Notes
Always place the bundles containing old
notes into the cassette first (nearest the
handle) and bundles containing new notes
last (nearest the dispense opening).
Load notes.
39
MODEL RL5000 SERIES USER MANUAL
5.
Close and lock the cassette. Remove
the key. Slide the cassette back into its
compartment in the dispensing
mechanism. Make sure the cassette is
fully inserted! You will feel the cassette
latch securely into the snap catches.
3.
Remove any notes in the reject
compartment.
4.
Close and lock the reject tray.
Remove the key. Slide the cassette
back into its compartment in the
dispensing mechanism. Make sure
the reject cassette is fully inserted!
You will feel the cassette snap
securely into the catches.
Removing the Reject Cassette
The reject tray is located just above the currency cassette in the dispensing mechanism.
Follow these steps to remove the reject tray:
1.
You may wish to record the denomination
and number of notes removed from the reject tray, for use when balancing the note
tray against the cassette/day close records.
Slide the reject tray out of its
compartment in the dispensing
mechanism. Place the tray on a flat
surface.
Rotate Dispenser Mechanism
1.
After reinstalling the currency and
reject cassettes, pull down on the
swivel platform locking pin to allow
the swivel platform to turn counterclockwise.
2.
Rotate the mechanism back to the
operating position and slide the
dispenser back into the cabinet.
3.
Close and lock the security cabinet.
Remove reject cassette.
2.
Unlock the tray using the supplied
key. Flip the top back to gain access
to the reject compartment.
Rotate mechanism to operate
position.
Unlock and open reject cassette.
**CAUTION**
DO NOT RECYCLE REJECTED
NOTES INTO A CASSETTE!
Doing so could cause more rejects
and/or currency jams.
Mechanism in operating position.
40
CURRENCYHANDLING
Continue to support the bottom of the cassette to keep it level as you place it on a
table or other flat surface.
NMD-50 Dispenser
Removing Note Cassettes
1.
2.
3.
Opening Note Cassettes
UNLOCK the cassettes, using the
Cassette Close procedure in Section 5,
Management Functions.
Open the outer fascia panel of the security container using the key lock on
the front of the panel. Open the combination lock on the security container
door and open the door to gain access
to the dispensing mechanism.
To remove the selected note cassette,
grasp the cassette handle with one hand
while holding the mechanism in
place with the other hand. Pull the cassette out slightly. Place one hand underneath to support the cassette as you
slide it completely out of the unit.
1.
Open the cassette by simultaneously
pressing the release button and lifting
the lid. Flip the lid back fully, allowing
it to rest on the table or other flat surface.
2.
Move the pusher plate to the rear of
the cassette (toward the handle). Ensure the pusher plate is fully back. It
should stay in this position.
Press release button and lift top.
Removing note cassette.
Pull packer plate back.
41
MODEL RL5000 SERIES USER MANUAL
Loading Note Cassettes
Follow these steps to load the cassette with
notes. When loaded, the notes must lean
evenly against the packer plate.
IMPORTANT: The shape of some notes
may be affected by conditions of storage or
bundling, preventing them from forming neat
even piles. If not corrected, such conditions
may cause notes to be rejected by the dispensing mechanism. To compensate for the
most common conditions of slanting or
cupped note piles, follow the directions
given here. Notes with no apparent shape
problems are referred to as “common” notes.
•
Cupped bundles face dispense
opening.
Slanting pile
To avoid dispensing problems caused by a
“slanting” pile, put the notes in neat bundles
of no more than 1 to 2 inches in thickness.
Turn every other bundle around to minimize slanting of the pile.
Cupped bundles face dispense
opening.
•
Common notes
Place the prepared bundles in the cassette.
Follow these steps to load notes in the cassette:
1.
Level the note pile. Compress the note
pile slightly by hand. Single notes must
not protrude from the bundle. Make
sure the bundle leans evenly against
the note plate.
Alternate slanted note piles.
•
Cupped bundle
To avoid dispensing problems caused by
cupped bundles, turn all the bundles with
the cupped side towards the dispense opening (the “feed” end of the cassette).
Level the note pile.
42
CURRENCYHANDLING
Installing Note Cassettes
Once the cassettes have been loaded with
currency, replace them using the reverse of
the steps used to remove the cassettes from
the mechanism. Slide each note cassette into
its slot in the mechanism. Make sure each
cassette is fully inserted.
Once all cassettes have been filled and reinserted, follow the remaining prompts for
the Cassette Close procedures. (Cassette
Close procedures, Section 5, Management
Functions)
IMPORTANT: Ensure the Multiple
Amount parameter matches the denomination of currency in each note cassette! See
the procedure for using the Value function
to set this parameter, in Section 5, Management Functions.
Notes lean against packer plate.
2.
Move the pusher plate against the
notes with just enough pressure to hold
the notes.
Removing the Reject Vault
Slide packer plate against notes.
3.
The reject vault is locked when it is removed
from the dispensing mechanism. The color
indicator shows a green window when the
reject vault is opened for note collection
(inside the dispensing mechanism) and when
it is ready for use.
Move the white plastic levers
(Pawls) on the pusher plate to their
fully extended position. This will
allow the pusher plate to retract and
releave pressure from the note
stack when an unlock command is
sent to the dispenser.
The color indicator shows a red window
when the reject vault is inserted into the
dispensing mechanism and until it is opened
for rejected note retrieval.
1.
“Pawls” extended.
4.
Close the cassette lid. Fold the lid
down to its locked position. The release button should “pop” out allowing the lid to mate cleanly with the
body of the cassette.
43
Open the outer fascia panel of the security container, using the key lock on
the front of the panel. Open the combination lock on the security container
door and open the door to gain access
to the dispensing mechanism.
MODEL RL5000 SERIES USER MANUAL
Remove the vault seal (if applicable). Turn
the small handle on the front counterclockwise and lift the lid. Release the handle. Collect the rejected notes.
IMPORTANT! If you remove the reject
vault with power applied, the terminal
will sense this and automatically reset
the rejected note count to ZERO. Therefore, to ensure an accurate rejected note
count NEVER REMOVE THE REJECT VAULT WITH POWER APPLIED WITHOUT CHECKING FOR
AND REMOVING ANY REJECTED
NOTES.
2.
Small Handle
Indicator
To remove the reject vault, grasp the
vault handle with one hand while holding the mechanism in place with the
other hand. Pull the vault out slightly.
Place one hand underneath to support
the vault as you slide it completely
out of the unit. Place it on a level surface.
Opening reject vault top.
Optional Reject Vault
**CAUTION**
DO NOT RECYCLE REJECTED
NOTES INTO A CASSETTE!
Doing so could cause more rejects
and/or currency jams.
Closing the Reject Vault
After removing any rejected notes, turn the
small handle about a half-turn counterclockwise and close the lid. Allow the handle to
return to the position of the seal bracket. At
this point, the vault is primed and the color
window should be showing GREEN. If applicable, apply a new vault seal and lock the
small handle to the seal bracket.
Removing reject vault.
Opening the Reject Vault
The reject vault is locked when it is removed
from the dispenser. A color indicator window shows GREEN when the vault is
opened for collection and when it is ready
for use. This condition is also referred to as
the PRIME position of the color window.
The color window shows RED when the
vault is inserted into the dispenser and will
show red until it has been removed from the
dispenser and opened for collection.
Closing reject vault top.
44
CURRENCYHANDLING
Verify Operation of All
Dispensers
Installing the Reject Vault
Using the reverse of the steps taken to remove the reject vault, slide the reject vault
back into its slot in the mechanism. Make
sure the vault is fully inserted.
1.
Close and lock the security cabinet.
2.
Verify the cassettes are Locked and In
Service. (Multi-cassette use)
3.
In Management Functions, select
Diagnostics, then Dispenser.
4.
Select the Test Dispense option.
Select either individual cassettes
that are installed (“A”, “B”, “C”,
or “D”) or “ALL CASSETTES ”.
A prompt appears asking how
many notes to dispense. (below)
The Test Dispense operation will
start.
5.
The Test Dispense command
instructs the dispenser to
dispense, minimum, one note from
each installed and operational
cassette into the reject vault. This
test exercises the dispenser without
sending notes to the exit.
6.
After completion of the Test
Dispense, the following prompt is
displayed below - “Test Dispense
Completed Successfully - Dispense
Count , A: (# of notes), B: #, etc
Replacing reject vault.
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46
SECTION 5
MANAGEMENT FUNCTIONS
47
MODEL RL5000 SERIES USER MANUAL
Introduction
This section describes the Management Functions available for controlling the
ATM. When the Customer Welcome screen is displayed, you can access the
Management Functions menu by following the procedure described next.
Accessing the Management Functions Menu
1.
Press and hold down the <CTRL> key; while holding down the <CTRL> key,
press the <1> key. Release both keys. After a moment the top menu will be
displayed.
2.
At the top menu (see Figure 5-1below), select MANAGEMENT FUNCTIONS
by pressing the F7 screen key (next to Management Function option).
F1
F2
F3
F4
F5
F6
F7
F8
Figure 5-1. Location of the F7 key (highlighted by the circle).
3.
Enter the Master or User password at the password entry display (see Figure 52 below).
Figure 5-2. Enter your
Master or User password at the Management
Functions screen.
48
MANAGEMENT FUNCTIONS
To access Management Functions, you must enter an appropriate password in the
dialog box that appears when the Management Functions option is selected. The
password will consist of a 2-digit ID code and a password of 4-12 digits; for example,
051234 could be a password entry consisting of an ID code of 05 and a password of
1234. Press the Enter button to accept the entry or Cancel to exit. When a valid
password is entered, the Main Menu screen will be displayed. (Figure 5-3)
DEFAULT MASTER PASSWORD
The default master user ID is “00” and the password is “1234”.
To enter Management Functions as the master user, enter “001234” and press OK.
CHANGE THE MASTER PASSWORD IMMEDIATELYTO PREVENT UNAUTHORIZEDACCESS TO THEATM!
Function Availability
Once you have entered the Main Menu, you may perform any of the functions
allowed by the type of password used (access level).
Each Main Menu option description will include the function name, instructions for
accessing the function, a description of the function, and any associated factory
default values.
The Main Menu screen allows the service provider/terminal operator to access the
following management functions:
1.
Close Functions. Used to perform Cassette Close, Day Close, Trial Close and
Schedule Close functions.
2.
Diagnostics. Used to perform terminal hardware testing, and to view test
results.
3.
Electronic Journal. Used to manage the ATM’s journal functions, such as
display/print and clearing actions.
4.
Password Maintenance. Used to add, modify, or delete terminal access
privileges.
5.
System Parameters. Used to shut down or restart the terminal, to configure
location-specific settings such as time and date, and to adjust the audio
volume.
6.
Terminal Configuration. Used to view/edit terminal operating parameters
such as surcharging, customer-screen language selection, communications,
status monitoring, ads/graphics and Triton Connect configuration.
7.
Key Management. Used to enter encryption keys, which protect
communcations between the ATM and the transaction processing service
provider.
49
MODEL RL5000 SERIES USER MANUAL
8.
Terminal Status. Used to view terminal status reports.
9.
Language. Press the 9 key repeatedly to cycle through the available languages.
The current language is displayed in the button caption. When a language is
selected, the ATM uses the language in all Management Functions.
0.
More Options. Used to display additional configuration options that may be
available to the user.
Figure 5-3. Main Menu screen.
NOTE
The availability of some Management Functions will depend on such factors as
types of optional hardware installed, user password options, etc. In cases where
a function is not applicable or available, the option will be “grayed out,” or
otherwise disabled. The rest of this section addresses functions the User/Operator may need to perform day-to-day operations.
Management Reports
Many Management Functions, such as Close, Journal and Diagnostic functions,
produce a report summarizing the results of the operation. Most reports are displayed in a Management Report dialog, which you can use to print the report to the
receipt printer, or to save the report to an external memory device.
50
MANAGEMENT FUNCTIONS
The buttons on the Management Report dialog let you perform the following actions:
(Figure 5-4)
1.
Page Up. Scrolls the report up a maximum of one full page.
2.
Home. Moves directly to the first page of the report.
3.
Print. Sends the report to the terminal receipt printer for hardcopy output.
4.
Page Down. Scrolls the report down a maximum of one full page.
5.
End. Moves directly to the last page of the report.
6.
Save To File. Saves the report as a text file to an external memory device.
Figure 5-4. Management Report menu.
51
MODEL RL5000 SERIES USER MANUAL
CLOSE FUNCTIONS
Introduction
Cassette and Day Close reports provide important information about the transactions being performed by your ATM. This information helps you manage the ATM
more effectively.
The ATM’s close functions are accessed through the Management Function’s
Terminal Close Functions menu.
Cassette Close
The Cassette Close report shows current cassette activity, including total notes
dispensed and remaining and the total value of those notes, since the previous
Cassette Close was performed. This report can help you judge the volume of withdrawal activity and plan cassette replenishment activities accordingly.
•
IMPORTANT
Perform a Cassette Close before replenishing the currency in the cassette.
•
Performing a Cassette Close will reset the cassette activity totals to zero (0). The
Enter Cassette Quantity value is also reset to zero.
•
After performing a Cassette Close and replenishing the cash in the cassette,
enter the total number of bills loaded in the cassette, using the Enter Cassette
Quantity function.
It is very important that you always enter this value after performing a Cassette
Close! The ATM uses this starting number to calculate the quantity and
(monetary) amount of notes remaining in the cassette after each withdrawal.
Failure to enter the cassette quantity will result in negative-numbered totals
being listed in the Cassette Close report!
•
After you enter the cassette quantity, a Trial Cassette Close Report appears
which you can print or save to an external storage device. This is a record of the
beginning cassette balance. The cassette totals will not be cleared.
52
MANAGEMENT FUNCTIONS
Day Close
The Day Close report shows the cumulative value of all transactions (withdrawals,
transfers and balance inquiries) performed by the ATM since the previous Day
Close. The report also shows the corresponding host totals, allowing you to compare the ATM totals against the host processor records.
•
•
•
IMPORTANT
Perform a Day Close once each business day. Because the host processor also
performs a business-day close for the ATM, you should perform the Day Close
at the same time each day, at the time specified by your host processor. This will
help ensure the Day Close report reflects the host’s current business- day
totals for your ATM.
To help ensure Day Closes are performed at the same time each day you can use
the Schedule Close function, which automatically performs a Day Close each
day, at a time specified by the Change Schedule function.
The Day Close report shows totals accumulated by the host processor during
the business day, as stated earlier. In some cases, the host processor can make
use of the totals recorded by the ATM. In these cases, you can provide ATM
totals to the host processor during the Day Close, using the Send Terminal
Totals function.
53
MODEL RL5000 SERIES USER MANUAL
TERMINAL CLOSE FUNCTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
DESCRIPTION:
The TERMINAL CLOSE menu allows the terminal operator to perform the following
functions:
1.
Schedule Close. Used to enable/disable automatic Day Close.
2.
Send Terminal Totals (ON/OFF). Use to enable/disable automatic
transmission of terminal close totals to your transaction processing service
provider. Press this button to cycle the function between ON and OFF.
3.
Trial Close. Used to initiate a Trial Day Close.
4.
Day Close. Used to initiate a Day Close.
5.
Trial Cassette Close. Used to provide a receipt/record of the cassette(s)
balance.
6.
Cassette Close Functions. Used to access a menu of cassette close and
configuration functions.
54
MANAGEMENT FUNCTIONS
SCHEDULE CLOSE
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To access the SCHEDULE
CLOSE function, press the number (1) on the keypad.
DESCRIPTION:
This function allows you to turn ON or OFF the SCHEDULE CLOSE function and to
specify a time of day at which a close operation will be performed.
If the Enable Schedule option is ON, a Day Close will be automatically initiated at the
specified time of day. If the checkbox is checked, the option is ON. If the checkbox is
not checked, the function is OFF. Press the number (1) key to switch the checkbox
between ON (checked) and OFF (not checked).
Use the number (2), (3), (4), and (5) keys to choose the hours, minutes, seconds, and
AM/PM settings at which the scheduled close is to be performed. Pressing a key
repeatedly will cause the associated field to cycle through the available values. The
current time setting appears in a small text window below the time set buttons. Use
the number (6) key to select a specific day of the week (Sunday, Monday, Tuesday,
etc.), or a a setting of EVERYDAY, to determine the day(s) of the week to which the
scheduled time applies.
Press Enter to accept the Schedule Close settings and return to the Terminal Close
Functions main dialog window or press Cancel to exit without making any changes.
55
MODEL RL5000 SERIES USER MANUAL
SEND TERMINAL TOTALS
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To change the condition of the
SEND TERMINAL TOTALS
function to ON, press number (2)
on the keypad.
DESCRIPTION:
This function allows you to turn ON or OFF the SEND TERMINAL TOTALS option.
When the option is turned ON, the terminal will send accumulated totals information
to your transaction processing service provider during the day close operation. If
the option is set to OFF, these totals will not be sent.
Terminal totals include the total value of all withdrawal, inquiry, and transfer transactions that have occurred since the last day close operation (see the description of
the Day Close function for additional information).
The current state of the Send Terminal Totals feature is shown as either ON or OFF
in the button label. Press the number (2) on the keypad to toggle the state of the
feature between ON or OFF.
56
MANAGEMENT FUNCTIONS
TRIAL CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To display the Management Report that provides the TRIAL
CLOSE information for the ATM,
press number (3) on the keypad.
3.
When the TRIAL CLOSE dialog
appears, press the ENTER key.
DESCRIPTION:
The TRIAL CLOSE function is used during the daily close procedure. It does the
same thing as the DAY CLOSE, except that the totals are not cleared.
The report printed by the Trial Close is used to balance your ATM before you
actually balance with your processor. It contains accumulated transaction totals,
obtained from the processor and from the terminal itself.
The report shows the total number of customer transactions (Withdrawals, Inquiries
and Transfers) recorded by the processor and the terminal since the last Day Close
was performed. The two-column format allows the host and terminal totals in each
category to be easily compared. The ‘Settlement $’ value is the host processor’s
record of the total currency dispensed from the terminal since the last Day Close
was performed.
A call to the processor host computer is required to complete the operation. If the
call to the processor host system is not completed successfully, a warning (***HOST
TOTALS NOT RECEIVED***) will be printed on the report. The report is displayed
in a Management Report dialog, which you can print to the receipt printer or save to
an external memory device.
57
MODEL RL5000 SERIES USER MANUAL
DAY CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To display the Management Report that provides the DAY
CLOSE information for the ATM,
press number (4) on the keypad.
3.
When the DAY CLOSE dialog
appears, press the ENTER key.
DESCRIPTION:
The DAY CLOSE function is used to complete daily balancing of the ATM with the
processor. The Day Close is performed to clear the totals and switch to the next
business day. This function prints a report summarizing all of the transactions
performed since the last Day Close was completed. The information includes a total
of all transactions. This function also calls your processor’s host system and downloads the totals it has accumulated for the current business day.
The Day Close is normally completed as the final step in the daily balancing process.
You may wish to perform a Trial Close before the Day Close to view the report
without clearing the accumulated transaction totals. See the Trial Close function
for more information.
A call to the processor host system is required to complete the operation. If the call
to the host is not completed successfully, a warning (***HOST TOTALS NOT
RECEIVED***) will be printed on the report. The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external
memory device.
Note: If the Day Close is not performed at the same time as the processors’ day close,
the host and terminal totals may not match.
58
MANAGEMENT FUNCTIONS
TRIAL CASSETTE CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To display the Management Report that provides the TRIAL
CASSETTE CLOSE information
for the ATM, press number (5)
on the keypad.
Select which cassette(s) to include in the Trial Cassette Close
report.
3.
4.
Press ENTER to view/print report.
DESCRIPTION:
The TRIAL CASSETTE CLOSE function performs a trial cassette close on the selected
cassette(s) installed in the ATM and displays a composite report from all installed
cassettes. It is used to balance your ATM before you actually balance with your
processor. It contains accumulated transaction totals obtained from the processor
and from the terminal itself. The accumulated transaction totals for each cassette are
not cleared and the processor host system is not contacted.
The report shows the total number of customer transactions (Withdrawals, Inquiries
and Transfers) recorded by the processor and the terminal since the last Day Close
was performed. The two-column format allows the host and terminal totals in each
category to be easily compared. The ‘Settlement $’ value is the host processor’s
record of the total currency dispensed from the terminal since the last Day Close
was performed.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
59
MODEL RL5000 SERIES USER MANUAL
CASSETTES CLOSE FUNCTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To access the CASSETTE
CLOSE FUNCTIONS menu,
press number (6) on the keypad.
DESCRIPTION:
The CASSETTE CLOSE FUNCTIONS menu allows the terminal operator to perform the
following operations:
1.
Selected Cassette (“A” through the last available cassette). Selects a cassette
for close, replenishment, quantity and starting balance verification (Trial
Cassette Close).
2.
Replenish Cassette(s). Unlocks selected cassette(s) and/or prompts removal
of cassette for replenishing.
3.
Selects Cassette In-Service. (Multi-cassette function) Used to lock selected
cassettes and allow user to select which cassettes to place in service.
4
Cassette Quantity. Use to enter the number of bills loaded in the currently
selected cassette.
5.
Trial Cassette Close Report. After entering cassette quantities, a trial cassette
close report is displayed.
60
MANAGEMENT FUNCTIONS
SELECT CASSETTE(S)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
2.
3.
4.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
To access the CASSETTE
CLOSE FUNCTIONS menu,
press number (6) on the keypad.
Select which cassette(s) to close
and replenish and press ENTER.
CLOSE report presented for selected cassette.
DESCRIPTION:
SELECTS CASSETTE(S) for Cassette Close and Quantity entries. A checkmark identifies which cassette(s) are selected. The number of available cassette selections
will depend upon the number of installed cassettes.
The CLOSE report is used to complete the balancing of a specific currency cassette
of the terminal. It displays a report summarizing all activity on the ATM for the
selected cassette since the last cassette close was completed. The report includes a
total of all transactions.
The Cassette Close is normally completed as the final step in balancing a currency
cassette before removing it to be replenished. Completing a Cassette Close clears
the cassette total from the terminal.
Note: The Cassette Close operation also resets the number of bills loaded in the
cassette to zero (0).
The report can be printed to the receipt printer or saved to an external memory
device.
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MODEL RL5000 SERIES USER MANUAL
REPLENISH CASSETTE(S)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To access the CASSETTE
CLOSE FUNCTIONS menu,
press number (6) on the keypad.
3.
Select which cassette(s) to close
and replenish and press ENTER.
CLOSE report presented for selected cassette.
User prompted to refill
cassette(s).
4.
5.
DESCRIPTION:
This dialog screen prompts the user to REMOVE and REPLENISH the selected cassette(s).
For the multi-cassette dispenser mechanism, the cassettes will UNLOCK at this time
(For cash replenishment, the cassettes must be unlocked). After replenishing the
cassette(s), re-install the cassette(s) in the dispensing mechanism and press Enter
when done.
WARNING!
The Management Functions timeout feature is DISABLED as
long as the cassettes are UNLOCKED! DO NOT LEAVE THE
TERMINALUNATTENDEDWHILETHECASSETTESAREUNLOCKED! A dialog will appear after 30 seconds to remind you to
place the cassettes back into the dispenser and lock them before
exiting Management Functions.
62
MANAGEMENT FUNCTIONS
SELECTED CASSETTE(S) IN-SERVICE
FACTORY DEFAULT: ALL
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To access the CASSETTE
CLOSE FUNCTIONS menu,
press number (6) on the keypad.
3.
After replenishing cassette(s),
select which cassette(s) to put
IN-SERVICE.
DESCRIPTION:
In a multi-cassette configuration, individual cassettes can be placed in service. This
means the selected cassettes will be used by the ATM for meeting withdrawal
requests.
Select the cassette(s) to place IN-SERVICE. A checkmark identifies which cassette(s)
are selected. The number of available cassette selections will depend on the number
of installed cassettes. Press Enter after selection.
The dispenser will automatically lock the cassettes and a dialog prompt will be
displayed.
*NOTE*
In a multi-cassette configuration, the cassettes MUST be LOCKED
and IN-SERVICE for normal operation.
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MODEL RL5000 SERIES USER MANUAL
CASSETTE QUANTITY
FACTORY DEFAULT: “0”
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To access the CASSETTE
CLOSE FUNCTIONS menu,
press number (6) on the keypad.
3.
After replenishing cassette(s)
and re-installing, press ENTER.
4.
Enter quantity of bills for each
selected cassette(s).
DESCRIPTION:
The CASSETTE QUANTITY function allows entry of the number of notes or other
documents in a selected cassette. This number is used as a starting point for the
Cassette Close report and Low Cash Threshold feature.
Use the text entry box to enter the total number of documents in the cassette, NOT
the value of those documents. The value must be between 0 and 999999. Select
Enter to accept the entry or Cancel to ignore and exit the function.
64
MANAGEMENT FUNCTIONS
TRIAL CASSETTE CLOSE REPORT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the TERMINAL CLOSE
FUNCTIONS option by pressing number (1) on the keypad.
2.
To access the CASSETTE
CLOSE FUNCTIONS menu,
press number (6) on the keypad.
3.
After Cassette Quantity is entered, a TRIAL CASSETTE
CLOSE report is presented.
DESCRIPTION:
The TRIAL CASSETTE CLOSE report verifies the number of bills entered and provides
a starting point for cassette balances. It summarizes activity on the selected cassette since the last Cassette Close was performed. The totals are not cleared (set to
zero) or reported to the host during the Trial Cassette Close. The following information is provided:
1.
Start. Includes starting quantity of notes in cassette and total value of this
quantity.
2.
Dispensed. Shows number of notes dispensed and value of this quantity.
3.
Remaining. Shows number of notes remaining and total value of this quantity.
4.
Value of Each Doc. Denomination of the notes in the cassette.
5.
Rejects. Number of reject events (can involve more than a single note per
event).
The Trial Cassette Close report is displayed which you can print to the receipt
printer or save to an external memory device.
65
MODEL RL5000 SERIES USER MANUAL
DIAGNOSTICS
Introduction
Diagnostics provide important information about the status of the ATM. It maintains an “historical” record of the operating system and associated hardware to
determine system errors that have occurred.
The Diagnostics function also performs self-tests on the major components to help
determine and isolate any malfunctions or errors.
•
Terminal Diagnostics
Provides Terminal Status of any errors present and error reset function. Reports
and maintains terminal history and configuration summary.
•
Displays Transaction Totals since terminal installation.
•
Provides a status report for operating System Diagnosis.
•
Displays status reports and tests:
A. Dispenser
B. Card Reader
C. Receipt Printer
D. Modem / Ethernet
E. Keypad
F. General Input/Output (I/O) devices (LEDs, audio output, headphone)
66
MANAGEMENT FUNCTIONS
DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
DESCRIPTION:
The following options will be available from the TERMINAL DIAGNOSTICS screen:
1.
Terminal Status. Displays the terminal status dialog, which provides access
to configuration and status reporting functions.
2.
Transaction Totals. Displays terminal transaction totals since the last Day
Close and since terminal installation.
3.
System Diagnostics. Displays a Management Report showing the results of
the operating system diagnostics.
4.
Dispenser. Displays a menu of dispenser status reporting and testing functions.
5.
Card Reader. Displays a menu of card reader device status and test functions.
6.
Printer. Displays a menu of receipt printer diagnostic and device status
report functions.
7.
Modem / Ethernet. Displays a menu of modem device status and diagnostic
tests functions. Allows configuration of Ethernet parameters.
8.
Keypad. Performs keypad device status and test functions.
9.
General I/O Diagnostics. Performs an operational test on the LED indicators, audio output, and headphone jack.
67
MODEL RL5000 SERIES USER MANUAL
TERMINAL STATUS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the TERMINAL STATUS
menu by pressing number (1) on
the keypad.
DESCRIPTION:
The following options will be available from the TERMINAL STATUS screen:
(Note: * denotes service provider function)
1.
Current Terminal Error. Shows current error status of the terminal.
2.
Terminal Error History. Shows a log of all terminal error events.
3.
Reset Terminal Error. System attempts to reset the current terminal error.
4.
Configuration Summary. A comprehensive report of terminal configuration
information.
5.
*Restore Default Parameters*. Use this function to restore the factorydefault terminal parameter settings.
6.
*Save Parameters to External Storage*. Use this function to save all current terminal parameter data to an external memory device.
7.
*Restore Parameters from External Storage*. Use this function to restore
a set of parameters that have been previously saved using an external
memory device.
68
MANAGEMENT FUNCTIONS
CURRENT TERMINAL ERROR
TERMINAL ERROR HISTORY
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
To view the options available on
the TERMINAL STATUS
screen, press number (1) on the
keypad
3.
To view the CURRENT TERMINAL ERROR of the terminal,
press number (1) on the keypad.
4.
To view the TERMINAL ERROR
HISTORY of the terminal, press
number (2) on the keypad.
DESCRIPTION:
Selecting the CURRENT TERMINAL ERROR option displays a report that shows the
most current terminal status. The current status/error code is listed, along with a
short description of the condition.
Selecting the TERMINAL ERROR HISTORY option displays a report that shows all
status/error codes that have been recorded since the terminal was initially setup. A
short description of each status/error code is provided.
For more information on the listed status/error condition, refer to Chapter 7, Status
Codes and Error recovery.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
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MODEL RL5000 SERIES USER MANUAL
RESET TERMINAL ERROR
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
To view the options available on
the TERMINAL STATUS
screen, press number (1) on the
keypad
3.
To RESET TERMINAL ERROR,
press number (3) on the keypad.
DESCRIPTION:
Use this function to remove the entries in the Current Terminal Error list.
1.
Select the RESET TERMINAL ERROR option by pressing the number (3) key on
the keypad.
2.
Press the Enter key to accept the confirmation dialog, which initiates the
status clearing function. You are returned to the Terminal Status main menu.
3.
Press the Enter key twice to exit Management Functions. The main menu
appears.The terminal will attempt to clear the error status. Depending upon
the results of this attempt, after about a 30-second delay one of two screens
will appear:
• If the error condition was successfully cleared, the Customer Welcome
screen will appear. The terminal will resume normal operations.
• If the error condition was not successfully cleared (or another error condition exists), the Terminal Error screen will appear.
After selecting this option, a confirmation dialog is displayed. Select Enter to clear
the Terminal Status history or Cancel to exit without clearing.
70
MANAGEMENT FUNCTIONS
CONFIGURATION SUMMARY
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
To view the options available on
the TERMINAL STATUS screen
press number (1) on the keypad.
3.
To view the CONFIGURATION
SUMMARY, press number (4) on
the keypad.
Description:
A comprehensive CONFIGURATION SUMMARY of current terminal and hardware status information. Information is provided for all terminal configuration areas, as well
as dispenser, receipt printer, modem, and keypad status.
The summary is displayed in a Management Report dialog, which you can print to
the receipt printer, or save to an external memory device.
**IMPORTANT**
It is highly recommended that the report be generated and saved after the initial
setup of the terminal and whenever significant changes are made to the terminal’s
configuration current.
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MODEL RL5000 SERIES USER MANUAL
TRANSACTION TOTALS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
View the TRANSACTION TOTALS screen by pressing number (2) on the keypad .
DESCRIPTION:
The TRANSACTION TOTALS report displays transaction totals in two categories: Totals Since Last Close and Cumulative Totals. The report also provides the date/time
of the Last Completed Transaction and Last Denied Transaction.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
72
MANAGEMENT FUNCTIONS
SYSTEM DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
View the SYSTEM DIAGNOSTICS screen by pressing number (3) on the keypad .
DESCRIPTION:
The SYSTEM DIAGNOSTICS function displays the system information dialog. This
dialog provides information about the resources (e.g. memory, hard disk space, etc.)
currently in use by the ATM’s computer system. It provides access to specific and
detailed status and configuration information concerning installed hardware and
software components.
To navigate through the dialog, press the Clear key on the keypad to tab between
areas. Use the left (<) and right (>) arrow keys to move between items in an area. To
exit from the dialog, press the Cancel key.
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MODEL RL5000 SERIES USER MANUAL
DISPENSER DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
View the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
DESCRIPTION:
The following options will be available from the DISPENSER DIAGNOSTICS screen:
(Note: * denotes service provider function)
1.
Dispenser Status. Displays a Management Report showing current dispenser
hardware status.
2.
Purge. Performs a purge operation on the dispenser.
3.
Test Dispense. Commands the dispenser to dispense, minimum, a single
note from each installed and active cassette into the reject vault.
4.
*Inject New Cassette ID*. Lets you change a cassette’s ID.
5.
Force Unlock Cassette. Enables you to override the dispenser cassettelocking mechanism.
6.
Dispenser Totals. Displays a Management Report showing total number of
documents dispensed.
7.
Reset Dispenser. Used to reset ALL dispenser and cassette parameters to
default values.
8.
Cassette Parameters. Lets you view and configure cassette parameters like
document type and multiple amount.
74
MANAGEMENT FUNCTIONS
DISPENSER STATUS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
View the DISPENSER STATUS
screen by pressing number (1)
on the keypad.
DESCRIPTION:
The DISPENSER STATUS report identifies the type of dispensing mechanism installed
and shows the results of the most recent dispenser status check.
The report is displayed in a Management Report dialog which you can print to the
receipt printer or save to an external memory device.
75
MODEL RL5000 SERIES USER MANUAL
PURGE / TEST DISPENSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the keypad.
2.
Enter the DISPENSER diagnostics
menu by pressing number (4) on the
keypad.
3.
To force the dispenser to complete
a PURGE, press number (2) on the
keypad.
4.
Press the ENTER key when the
PURGE dialog screen appears
5.
To complete a TEST DISPENSE,
press number (3) on the keypad.
Select the number of notes to pick
during a Test Dispense and press
the ENTER key.
DESCRIPTION:
The PURGE command instructs the dispenser to remove all documents from the feed
path. When the purge command is used to clear the feed path following a jam or
failure of the dispenser, some or all of the notes may pass out of the exit slot,
depending on their location in the feed path and the type of fault condition.
The TEST DISPENSE command instructs the dispensing mechanism to dispense, minimum, one note from each installed and operational cassette into the reject area.
This test exercises the dispenser mechanism without sending notes to the exit.
76
MANAGEMENT FUNCTIONS
FORCE UNLOCK CASSETTE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To display the FORCE UN LOCK
CASSETTE options screen,
press number (5) on the keypad.
DESCRIPTION: (MULTI-CASSETTE USE)
The FORCE UNLOCK CASSETTE function provides a means of overriding the unlocking mechanism associated with a specific cassette. It is only to be used immediately after failure of a
normal cassette unlock operation.
Occasionally a condition may occur that prevents a cassette from being removed from the
dispensing mechanism. A note that is lodged or jammed in a cassette’s 'gate' could cause such
a condition, for example. The gate is a mechanical shutter on the feed end of a cassette, which
lowers to allow notes to be dispensed and raises as a security precaution when the cassette
is removed from the dispensing mechanism.
During a normal unlocking operation (see the description of the Cassette Parameters function) when the gate is closed, the cassette releases an associated mechanical latch allowing the
cassette to be removed from the body of the dispensing mechanism. If the gate does not fully
close, the cassette will not release the latch and the cassette will remain locked in the
mechanism.
If you find that a particular cassette cannot be removed after performing the normal unlock
operation, do not attempt any other action, such as a Reset Dispenser, or make multiple
attempts to perform a normal unlock operation.
The First Step after encountering a problem with a normal unlock operation is to use the
Force Unlock function to attempt to release the applicable cassette from the mechanism.
To initiate a Force Unlock operation on a specific cassette, select the option button on
the menu that corresponds to the feed channel of the affected cassette or reject vault.
Once the cassette has been removed from the dispensing mechanism, carefully remove any
notes that are sticking out of the cassette. Re-insert the cassette into the dispensing mechanism and perform a normal Lock operation, followed by a normal Unlock operation. You
may now remove and replenish the cassette as normal.
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MODEL RL5000 SERIES USER MANUAL
DISPENSER TOTALS
RESET DISPENSER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the keypad.
2.
Enter the DISPENSER diagnostics
menu by pressing number (4) on the
keypad.
3.
To view the DISPENSER TOTALS
screen, press number (6) on the keypad.
4.
To RESET the dispenser, press
number (7) on the keypad.
DESCRIPTION:
The DISPENSER TOTALS report displays dispenser activity totals in various categories. Cumulative dispense and reject counts for the dispenser, as well as, individual
totals for each installed cassette are provided.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
Use the RESET DISPENSER function to reset the operating parameters associated with
the dispenser and its associated cassette(s). This operation will generally be performed when a new dispenser is added or there is a problem with the current dispenser.
Select Enter to reset the dispenser or Cancel to exit without resetting the dispenser.
78
MANAGEMENT FUNCTIONS
CASSETTE PARAMETERS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
Description:
The following options will be available from the CASSETTE PARAMETERS screen:
(Note: * denotes service provider function)
1.
Relearn Bill Thickness. Relearn the thickness of the documents loaded in the
cassette.
2.
All Cassettes Locked/Unlocked. Physically lock or unlock ALL cassettes in the
dispensing mechanism chassis.
3.
*Retract Cash.* Enable/disable the automatic retraction of the bundle carriage unit,
which transports the documents to the output slot of the dispenser.
4.
*Retract Delay.* Determine the amount of time the dispenser will wait before
retracting the bundle carriage unit.
5.
Activate Cassette. Select the cassette that will receive the results of any change to
the various cassette and note configuration parameters that are accessed via the
Cassette Parameters dialog.
6.
Cassette In Service. Places the currently selected cassette In or Out of Service.
7.
Multiple Amount. Set the denomination of the currency in a cassette.
8.
Document Type. Enter the type of document in the cassette: Cash or Non-Cash.
9.
Non-Cash Item Description. Enter up to 28 characters describing the Non-Cash
item in the active cassette.
0.
Secondary Item Description. Enter up to 28 characters of general information
about the Non-Cash item in the active cassette or other information as required.
F1 *Note Configuration*. This function allows you to configure the note specific
operating parameters for the active cassette.
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MODEL RL5000 SERIES USER MANUAL
RELEARN BILL THICKNESS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
4.
To force the dispening mechanism to RELEARN BILL THICKNESS, press number (1) on the
keypad.
DESCRIPTION:
The first time the dispenser is set up or if a new note cassette is installed, the
mechanism will automatically enter a “learning” mode, which will learn the thickness
of the currency or other media. During this process, the unit will dispense and reject
as many as 7-15 notes. For multiple cassettes, the number of test rejects could almost
fill the single-note compartment of the reject vault. In such cases, it is recommended
that you remove any rejected notes from the unit before placing the ATM back in
service.
In some instances (excessive number of rejects during normal operation, for example), it may be necessary to manually initiate this process. The RELEARN BILL
THICKNESS function enables you to force the dispenser to enter the learning mode.
Note that the operation affects ALL active cassettes in the dispenser!
Press the number (1) on the keypad to initiate the relearn operation. A series of
message dialogs will appear to report the status of the operation.
80
MANAGEMENT FUNCTIONS
ALL CASSETTES LOCKED
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
4.
To LOCK or UNLOCKALLCASSETTES, press number (2) on the
keypad to place or remove the
check from the box..
DESCRIPTION: (MULTI-CASSETTE USE)
For security purposes, some dispensing mechanisms are designed to physically
lock the cassettes into the chassis of the mechanism during normal operation. If you
need to remove a cassette for cash replenishment or other servicing, the cassettes
must first be unlocked.
After performing an unlock operation, ALL cassettes MUST be removed and reinstalled before performing the locking operation to ensure normal operation of
the ATM!
The ALL CASSETTES LOCKED function is used to lock or unlock ALL cassettes in a
single operation. Press the number (2) on the keypad to toggle the function between
checked (Locked) and unchecked (Unlocked).
WARNING!
The Management Functions timeout feature is DISABLED as long as the cassettes are UNLOCKED! DO NOT LEAVE THE TERMINAL UNATTENDED
WHILE THE CASSETTES ARE UNLOCKED! A dialog will appear after 30
seconds to remind you to place the cassettes back into the dispenser and lock
them before exiting Management Functions.
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MODEL RL5000 SERIES USER MANUAL
ACTIVE CASSETTE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
4.
To view or change the configuration of an ACTIVE CASSETTE, press number (5) on the
keypad to select and display the
cassettes configuration data for
the available cassettes.
DESCRIPTION:
Use the ACTIVE CASSETTE function to select the cassette that will receive the results
of any changes to the various cassette and note configuration parameters that are
made via the Cassette Parameters dialog. Repeatedly pressing the number (5) key
will cycle through the available cassettes.
82
MANAGEMENT FUNCTIONS
CASSETTE IN SERVICE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
4.
To change the service status of
the selected Active Cassette,
press number (6) on the keypad.
DESCRIPTION: (MULT-CASSETTE USE)
Some dispensing mechanisms (typically in a multi-cassette configuration) allow
individual cassettes to be placed out of service. This means the cassette will not be
used by the ATM for meeting withdrawal requests. This capability can be used, for
example, to remove a low or empty cassette from service, allowing the dispenser to
continue operation without entering an “out of service” condition because of the
affected cassette.
To select a cassette to receive the focus of this function, use the ACTIVE CASSETTE
function to choose an available cassette.
Press the number (6) on the keypad to toggle the cassette between IN-SERVICE
(checked) or OUT OF SERVICE (unchecked) conditions.
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MODEL RL5000 SERIES USER MANUAL
MULTIPLE AMOUNT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
To view or change the MULTIPLE AMOUNT in the Active
Cassette, press number (7) on
the keypad.
4.
DESCRIPTION:
The MULTIPLE AMOUNT parameter must be set in the ATM before any transactions
can be processed. This number is the denomination of the currency installed in the
currently selected (active) cassette. It can be set to any value, as long as this value
is no less than 1/50th of the maximum cash parameter. Typical values might be 10, 20,
50, or 100.
Whenever a withdrawal transaction is performed, the amount entered or selected is
compared to the Multiple Amount parameter. If the entry is not an even multiple of
this amount, an error warns the customer of this fact and they are offered an opportunity to try again.
If the Multiple Amount is not set correctly, the terminal will respond by going into
Configuration Error 186, BILL SIZE NOT CONFIGURED CORRECTLY. To correct
the error condition, enter the Management Functions and configure the bill size
(Multiple Amount) to the value of the bill in the cassette.
Select a cassette using the ACTIVE CASSETTE function. Press number (7) on the
keypad to bring up the data entry dialog. Enter the multiple amount value, observing
the restrictions stated previously. Press Enter to accept or Cancel to exit without
changing the current amount. The value you enter will be applied to the currently
selected cassette.
84
MANAGEMENT FUNCTIONS
DOCUMENT TYPE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
To set the DOCUMENT TYPE
for the Active Cassette, press
number (8) on the keypad to select either CASH or NON-CASH.
5.
DESCRIPTION:
This option lets you set the DOCUMENT TYPE loaded in the currently selected (active)
cassette. The type can be CASH or NON-CASH. Cash is any type of currency. NonCash is any item other than cash, such as stamps, coupons, or phone cards.
Select a cassette, using the ACTIVE CASSETTE function. Press number (8) on the
keypad to choose the document type, either Cash or Non-Cash.
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MODEL RL5000 SERIES USER MANUAL
NON-CASH ITEM DESCRIPTION
SECONDARY ITEM DESCRIPTION
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the DISPENSER diagnostics menu by pressing number
(4) on the keypad.
3.
To modify the CASSETTE PARAMETERS, press number (8)
on the keypad.
To enter a NON-CASH ITEM
DESCRIPTION for the NonCash document in the Active
Cassette, press number (9) on
the keypad.
To enter a SECONDARY ITEM
DESCRIPTION for the NonCash document in the Active
Cassette, press number (0) on
the keypad.
4.
5.
DESCRIPTION:
The NON-CASH ITEM description option is used to provide a brief description of the
items in the casettes whose document type is set to Non-Cash. Examples of descriptions are phone cards, coupons, stamps, etc.
Press number (9) on the keypad to bring up the data entry dialog. Enter a brief
description for the non-cash item. Press Enter to accept or Cancel to exit without
changing the current description.
The SECONDARY ITEM option provides a location for other information of general
interest or other required information. It is used in conjunction with the Non-Cash
Item Description to provide a complete description of the non-cash item in the
cassette.
Press number (0) on the keypad to bring up the data entry dialog. Enter a brief
description for the secondary item description. Press Enter to accept or Cancel to
exit without changing the current description.
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MANAGEMENT FUNCTIONS
CARD READER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.
DESCRIPTION:
The following options will be available from the CARD READER DIAGNOSTICS screen:
1.
Card Reader Status. Displays a Management Report showing card reader
hardware status.
2.
Card Reader Totals. Displays a Management Report showing total number
of various card reader operations (Card reads, Bad card reads, Last valid card
read).
3.
Scan Card. Displays a Management Report showing total number of documents dispensed.
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MODEL RL5000 SERIES USER MANUAL
CARD READER STATUS
CARD READER TOTALS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.
3.
To display CARD READER
STATUS, press number (1) on
the keypad.
4.
To display CARD READER TOTALS, press number (2) on the
keypad.
DESCRIPTION:
CARD READER STATUS display a report showing card reader hardware status. Reports
card reader type, number of tracks the card reader is able to scan, and the track size.
The status field shows a code that represents the current operational state of the
card reader. A device status of “0” indicates normal operation.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
CARD READER TOTALS display a report showing significant card reader activity totals, such as number of cards read, number of bad cards read, and date/time of the
last valid card read.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
88
MANAGEMENT FUNCTIONS
SCAN CARD
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the CARD READER diagnostics menu by pressing number (5) on the keypad..
3.
To use the SCAN CARD diagnostics, press number (3) on the
keypad. .
DESCRIPTION:
The SCAN CARD function uses a series of dialogs to report the operation of the card
reader. The dialog shown above is displayed when the function is first entered. It
prompts you to insert and then remove a card. As these actions are performed, the
results are displayed in the dialog. Upon removing the card, a Management Report
dialog is displayed:
If the card can be read properly, the information from the tracks on the card
will be displayed in a Management Report.
If the card is damaged or not a standard format, an error message will be displayed.
If this happens, the card cannot be used for transactions on the terminal.
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MODEL RL5000 SERIES USER MANUAL
PRINTER DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the PRINTER diagnostics
menu by pressing number (6) on
the keypad.
DESCRIPTION:
The following options will be available from the PRINTER DIAGNOSTICS screen:
1.
Device Status. Displays a Management Report that shows properties of the
terminal printer, such as printer name, assigned port, driver version, and print
resolution.
2.
Reset/Test Printer. Tests the terminal printer by printing some sample text
using various font styles and sizes.
3.
Configure Printer. Feeds a portion of printer paper by a fixed amount.
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MANAGEMENT FUNCTIONS
DEVICE STATUS (PRINTER)
RESET/TEST PRINTER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the PRINTER diagnostics
menu by pressing number (6) on
the keypad.
3.
To display DEVICE STATUS,
press number (1) on the keypad.
4.
To perform a RESET/TEST operation to verify printer operation, enter number (2) on the keypad.
DESCRIPTION:
DEVICE STATUS displays a report that
shows properties of the terminal printer,
such as printer name, assigned port,
driver version, and print resolution.
The report is displayed in a Management Report dialog, which you can print
to the receipt printer or save to an external memory device.
The RESET/TEST function re-initializes and then performs an operational test of the
printer. A pattern of characters is printed out on the receipt printer, using a variety of
character fonts and sizes to test the print capability.
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MODEL RL5000 SERIES USER MANUAL
CONFIGURE PRINTER
FACTORY DEFAULT: LISTED BELOW
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the PRINTER diagnostics
menu by pressing number (6) on
the keypad.
3.
To CONFIGURE PRINTER operating parameters, press number (3) on the keypad.
DESCRIPTION:
The CONFIGURE PRINTER function enables you to set-up the operating parameters
for the terminal's printer. The maintenance keyboard should be used to interact with
this dialog. When the function is first activated, a Print dialog appears. This dialog
allows the following printer settings to be configured:
(Note: * denotes service provider function)
*Printer*
By default, the installed terminal printer should be listed; if not, select it from the
drop-down list.
*Paper*
By default, the printer paper settings will reflect the size and source settings applicable to the installed terminal printer.
*Orientation*
By default, the print orientation is set to portrait.
*Properties*
Select this command button to access the printer Properties dialog, which you can
use to view or change printer-specific operating parameters. In most instances the
default parameters should not be altered.
92
MANAGEMENT FUNCTIONS
MODEM / DEVICE STATUS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the MODEM/ETHERNET
diagnostics menu by pressing
number (7) on the keypad.
3.
To view the DEVICE STATUS
report, press number (1) on the
keypad.
DESCRIPTION:
The following options will be available
from the MODEM / ETHERNET screen:
(Note: * denotes service provider function)
1.
Device Status. Displays a Management Report that shows the modem name
and current status.
2.
Test. Tests the modem by dialing a number that you enter in a dialog box. A
status box appears to report the progress and results of the dial-out operation.
3.
Modem Totals. Displays a Management Report that shows the number of
modem call attempts, busy signals, and aborted calls.
4.
*Configure Modem*. Lets you view and configure the modem's operating
parameters.
5.
*Triton Connect Settings*. Provides access to screens that will let you view
and configure the Triton Connect parameters.
6.
*Configure Ethernet Settings*. Provides access to Ethernet (TCP/IP) configuration parameters.
The DEVICE STATUS displays a report that shows the current operational status of
the ATM’s modem.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
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MODEL RL5000 SERIES USER MANUAL
TEST (MODEM) / MODEM TOTALS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the MODEM/ETHERNET
diagnostics menu by pressing
number (7) on the keypad.
3.
To enter the TEST function,
press number (2) on the keypad.
4.
To view the MODEM TOTALS
report, press number (3) on the
keypad.
DESCRIPTION:
Use the TEST function to test the ATM's modem. Enter a known good telephone
number, which the modem will dial to verify its ability to access the telephone line
and perform a dialing operation.
Use the text entry box to enter the phone number. Select Enter to start the test or
Cancel to ignore the entry and exit the function. At the conclusion of the test a
message box will indicate success or failure of the test.
The MODEM TOTALS report displays modem activity totals in two categories: Totals
Since Last Close and Cumulative Totals. Total modem call attempts, total successful
connects, aborts due to busy signals, and the date/time of the last successful
connection are recorded.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
94
MANAGEMENT FUNCTIONS
DEVICE STATUS (KEYPAD)
TEST (KEYPAD)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the DIAGNOSTICS option
by pressing number (2) on the
keypad.
2.
Enter the KEYPAD diagnostics
menu by pressing number (8) on
the keypad.
3.
To view the DEVICE STATUS
function, press number (1) on
the keypad.
4.
Keypad/Screen Button Test
Keypad 1, State: Down
Keypad 1, State: Up
Screen Button 1, State Down
To enter the TEST function, press
number (2) on the keypad.
DESCRIPTION:
DEVICE STATUS displays a report that shows the current operational status of the
ATM’s keypad. In addition to current device status, status of the encryption features of the ATM is also reported including check digits and whether various encryption features are loaded and the check digits associated with those features.
The report is displayed in a Management Report dialog, which you can print to the
receipt printer or save to an external memory device.
The KEYPAD TEST function enables you to verify proper operation of the numeric,
function, and control buttons on the terminal. Simply press any button (except the
Enter button). The status window will indicate the state of the button: either Up or
Down. Press the Enter button to exit the function.
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MODEL RL5000 SERIES USER MANUAL
Electronic Journal
Introduction
The ATM features an electronic journal that is integrated into the dispensing mechanism.
The details of each transaction are stored in the journal’s memory and can be retrieved at a later date. When needed, just the information desired can be recalled and
a printout of the records made.
Old records are retained until 32,768 records have been stored, at which time, the
journal must be printed or cleared. (Error code 151)
Normally, journal data is printed by the unit’s receipt printer, but with the optional
Triton Connect software package the information can be sent to a remote PC for
storage and subsequent analysis.
Journal Functions
The following Management Functions enable you to display and/or print the journal.
Display Unaudited Records. Displays summary of journal entries since last time
printed.
Display Last X. Displays and/or prints audited and unaudited journal entries.
Display Selected Records. Displays and/or prints selected journal entries by date.
Clear Journal. Marks all unprinted entries as audited.
Archive / Delete Journal. Ability to archive or delete journal entries by date.
View Journal Archive. Select and view archived entries.
Journal Properties. View journal properties.
Auto Archive. Ability to archive journal entries by date or duration. Set journal
interval to automatically archive records.
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MANAGEMENT FUNCTIONS
ELECTRONIC JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad.
DESCRIPTION:
The following options will be available from the ELECTRONIC JOURNAL screen:
1.
Display Unaudited Records. This function is used to display a summary of
the journal entries collected since the last time the journal was printed.
2.
Display Last X. This function is used to display and print records from the
electronic journal, either before or after they have been audited.
3.
Display Selected Records. Generates a Management Report of journal entries that match a user-defined set of filtering criteria.
4.
Clear Journal. This function is used to mark all unprinted records in the
electronic journal as audited.
5.
Archive / Delete Journal. Used to enter a date; all journal entries stored on
the terminal prior to this date can be saved in an archive file or deleted.
6.
View Journal Archive. This function is used to select and view an archived
journal.
7.
Journal Properties. This function allows viewing of journal properties.
8.
Auto Archive. Set journal interval to automatically archive records.
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MODEL RL5000 SERIES USER MANUAL
DISPLAY UNAUDITED RECORDS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad.
2.
To DISPLAY UNAUDITED
RECORDS, press number (1) on
the keypad.
DESCRIPTION:
The DISPLAY UNAUDITED RECORDS function is used to display a summary of the
journal entries collected since the last time the journal was printed. ALL records
stored in the electronic journal will be printed. This command should be used regularly to print the audit trail of the terminal. This information should be maintained in
case of an inquiry by a customer, and can also be useful in certain troubleshooting
situations.
When this function is run, all unaudited records in the electronic journal are displayed in a Management Report window.
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MANAGEMENT FUNCTIONS
DISPLAY LAST X
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad.
2.
To DISPLAY LAST X electronic
journal entries, press number (2)
on the keypad.
DESCRIPTION:
The DISPLAY LAST X function is used to display and print records from the electronic
journal, either before or after they have been audited using the CLEAR JOURNAL or
DISPLAY UNAUDITED RECORDS functions. Records printed out using this command
are not marked in any way. This function will not affect the operation of the Display
Unaudited Records functions.
This function is used for several purposes. It can be used to reprint records for
which the paper trail has been lost or destroyed. It can also be used to print out
records before they are audited for diagnostic purposes.
When using this function you will be prompted to enter the number of the most
recently collected records to be printed. It always operates on the last ‘X’ entries. If
an operator needs to see a transaction that happened about 10 records earlier,
entering ‘13’ at the prompt will cause the last 13 records to be printed, but not cleared
from the buffer. This will ensure that the transaction in question is printed.
Select Enter to accept the entry or Cancel to ignore and exit the function.
Note
Entering a number greater than the maximum number of records that can be stored
in the journal will cause all records to be printed.
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MODEL RL5000 SERIES USER MANUAL
DISPLAY SELECTED RECORDS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad.
2.
To DISPLAY SELECTED
RECORDS from the electronic
journal entries, press number (3)
on the keypad.
DESCRIPTION:
The following options will be available from
the Display Selected Records screen:
1.
All/Unaudited/Audited. Select the
category of records to consider: All
records, all Audited records, or all
Unaudited records.
2.
Record Type. Select the type of journal record to view: All, Transaction, Text
Record, Cassette Close, Day Close, or Parameter Change.
Filter By Date
3.
All/Selected Dates. Select the date range to use for the Management Report: All
dates, or Selected Dates. If Selected Dates is selected, specify the Start Date and End
Date.
4.
Start Date. Specify the starting date for the range of journal records to consider.
When selected, a date-entry dialog appears. Type the date in the format MMDDYYYY
and press the Enter button to accept it.
5.
End Date. Specify the ending date for the range of journal records to consider. When
selected, a date-entry dialog appears. Type the date in the format MMDDYYYY
and press Enter to accept.
Filter By Record Field Text
6.
Field. To see only those records that match a certain field criteria, select the applicable field here. The field types available to select will be determined by the current
Record Type (see Record Type above).
7.
Contains. When this button is selected, a text-entry dialog appears. Enter a text
string to search for. Only those records that contain the text string will be returned in
the Management Report. This function is only applicable to the Text Record Type.
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MANAGEMENT FUNCTIONS
CLEAR JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the ELECTRONIC JOURNAL option by pressing number
(3) on the keypad.
2.
To CLEAR JOURNAL (or mark
all unaudited journal records as audited), press number (4) on the keypad.
DESCRIPTION:
The CLEAR JOURNAL function is used to mark all unprinted records in the electronic
journal as audited. This means that the records will not be displayed or printed out
the next time the Display Unaudited Records function is used. Audited records are
not erased. They are marked as if they had been printed.
When this function is selected, a confirmation dialog box appears. To clear the
journal, select the Enter command button. Selecting Cancel aborts the operation.
Note: Even after the journal has been cleared, records are still available for printing
by using the DISPLAY LAST X ENTRIES function.
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MODEL RL5000 SERIES USER MANUAL
ARCHIVE/DELETE JOURNAL
VIEW JOURNAL ARCHIVE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad.
2.
To ARCHIVE / DELETE JOURNAL, press number (5) on the
keypad.
3.
To VIEW JOURNAL ARCHIVE,
press number (6) on the keypad.
DESCRIPTION:
The ARCHIVE/DELETE JOURNAL function allows you to specify the end date of the
current journal archive interval. By default, the current date appears in the data entry
field. To specify a different date, enter it in the format MMDDYYYY (Example: April
24, 2001 would be entered as 04242001). All journal entries that have been recorded
on or before the specified date can be saved to an archive file or deleted.
Note: You can retrieve archived journal records using the Restore Journal Archive
function.
Use the text entry box to enter the journal archive date. Select Enter to accept the
entry or Cancel to ignore and exit the function.
Use the VIEW JOURNAL ARCHIVE browse function to locate and restore a previously
archived journal. The controls on this dialog are described below:
1.
Look in. Use to select the location where archived journal files may be found.
This will typically be the terminal hard drive.
2.
Files of. Use to select the appropriate file type. The .jrn (journal) file type is
selected by default.
After selecting the appropriate Look in and Files of type settings, a list of files in the
specified location will be displayed, showing Filename, Size and Date/Time headings in a column format. Use the left (<) and right (>) arrow buttons on the keypad to
move the highlight bar up and down in the list. Select a file.
Once a journal archive file is highlighted, select Enter to restore the selected archive
file or Cancel to ignore the selection and exit the function.
102
MANAGEMENT FUNCTIONS
Coupons / Messages
Introduction
Coupons are typically used as a promotional incentive, offering a product, service,
or discount as an incentive for making withdrawals from the ATM. Such incentives
are typically referred to as “prizes” or “awards.”
Messaging enables the store owner to personalize messages to the customer. Typical messages are “Welcome” and “Surcharge”.
Coupons are triggered by the occurrence of either a withdrawal above a certain level
(Level coupon), or as a random percentage (Random coupon) of all transactions
(withdrawals, balance inquiries, or transfers), or both.
When triggered, the coupon is printed by the terminal at the conclusion of the
transaction. The information printed on the coupon will depend upon what you
previously entered as the coupon message. The Level and Random coupon messages do not have to be the same.
A notification screen appears on the ATM’s display to inform the customer that a
prize coupon is printing.
Messages are composed in the Management Functions to notify customers, advertize products, etc. The options are: 1) Welcome Message, 2) Store Message, 3)
Marketing Message, 4) Exit Message, 5) Terminal Owner Message, 6) Surcharge
Owner Message, and 7) News Ticker Message.
Configuring Coupon Awards
The following examples should help you understand how to award coupons based
on either a level or percentage basis, or both.
Level Coupon Award
If you want each of your customers to receive a prize coupon ONLY upon making a
withdrawal of 20 dollars or more (for example), then do the following for coupon
Printed 1:
1.
Enter a minimum amount of 20 dollars and a maximum amount equal to the
ATM’s maximum withdrawal amount.
2.
Enter a random percentage of one hundred (100%).
3.
Enter a message you want to apear on the level-based coupon.
Result: ALL customers making withdrawals of 20 dollars or more will receive a prize.
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MODEL RL5000 SERIES USER MANUAL
Random CouponAward
If you want fifty percent (for example) of ALL customers to receive a coupon, no
matter the level of their withdrawal or type of transaction (such as a balance inquiry
or transfer), do the following for coupon Printed 1:
1.
Enter a minimum amount of zero (0) and a maximum amount equal to the ATM’s
maximum withdrawal amount.
2.
Enter a random percentage of fifty (50) percent.
3.
Enter the message you want to appear on the random-based coupon.
Result: Fifty percent of ALL customers performing ANY transaction will receive a
prize.
Level and Random Coupon Award
You can use BOTH level and random settings to issue coupons. You can, for example, award coupons to ALL customers making withdrawals of 20 dollars or more
AND 50 percent of customers making withdrawals of less than 20 dollars (or performing any other type of transaction such as a balance inquiry or transfer).
Do the following for coupon Printed 1:
1. Enter a minimum amount of zero (0) and a maximum amount of 20 dollars.
2.
Enter a random percentage of fifty (50%).
3.
Enter the message you want to appear on the random-based coupon.
Do the following for coupon Printed 2:
1. Enter a minimum amount of 21 dollars and a maximum amount equal to the
ATM’s maximum withdrawal amount.
2.
Enter a random percentage of one hundred (100%).
3.
Enter the message you want to appear on the random-based coupon.
Result: ALL customers making withdrawals of 21 dollars or more AND fifty (50)
percent of customers making withdrawals of LESS than 20 dollars will receive a prize.
When using the random percentage as in the examples above, this does not mean
that every second customer will receive a coupon (assuming the random percentage
was set at 50%). It means each customer has a 50% chance, in this case, of winning
a prize.
104
MANAGEMENT FUNCTIONS
COUPONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the COUPON menu, press number (2) on the keypad.
DESCRIPTION :
The following options will be available from the COUPON screen:
(Note: * denotes service provider function)
1.
Coupon. Press this button to cycle through the available coupon types: Printed1,
Printed2, Dispensed1, and Dispensed2.
2.
Prompt. Displays a text entry dialog. Enter the coupon prompt text (example:
"Please Take a Coupon!") in the dialog.
3.
Min. Level. Enter the minimum withdrawal amount that will trigger the printing
or dispensing of a coupon.
4.
Max. Level. Enter the maximum withdrawal amount that will trigger the printing
or dispensing of a coupon.
5.
Random. Enter a random coupon award percentage between 0-100%.
6.
*Award Based On ISO Properties.*
7.
Message. Displays a text entry dialog. Enter the text of the message that will be
printed on the selected coupon.
8.
*Layout*. Press this button to cycle through the available orientation types for
printed coupons: Landscape and Portrait. In Landscape mode, the coupon will be
printed along the length of the coupon receipt, while in Portrait mode, the coupon
will be printed across the width of the coupon receipt.
9.
*Graphic*. Use this function to choose a graphic to be printed on the coupon.
0.
Print. Press this button to immediately print a sample of the currently selected
coupon.
F1. *Cassette*. Choose a cassette that will be used to dispense coupons.
F2. *Count*. Enter the number of coupons that will be dispensed for each qualifying
transaction.
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MODEL RL5000 SERIES USER MANUAL
COUPONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the COUPON menu, press number (2) on the keypad.
3.
To configure the type of coupon
the ATM will issue when coupons are enabled, press number
(1) on the keypad repeatedly
until the desired selection is displayed in the text box.
DESCRIPTION:
COUPONS are used to notify customers of awards, prizes, sales, or other promotional
opportunities. Coupons are delivered to the customer in two ways: PRINTED OR
DISPENSED.
This dialog lets you configure up to two versions of either type of coupon, as
described below: (Note: This section will discuss Printed Coupons only)
1.
Printed1. This is the first of two available printed coupon types. Printed
coupons are delivered to the customer via the receipt printer.
2.
Printed2. Alternate version printed coupon.
3.
Dispensed1. This is the first of two available dispensed coupon types.
Dispensed coupons are dispensed from one or more of the note cassettes.
4.
Dispensed2. Alternate version dispensed coupon.
Press number (1) on the keypad to cycle through the available coupon types. After
selecting the coupon type, configure the remaining coupon settings as needed.
Press Enter to accept the settings or Cancel to exit.
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MANAGEMENT FUNCTIONS
PROMPT / MINIMUM LEVEL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the COUPON menu, press number (2) on the keypad.
3.
To configure the PROMPT message that will be displayed when
coupons are issued, press number (2) on the keypad and enter
the desired message.
4.
To set the MINIMUM LEVEL
(minimum withdrawel amount)
that will trigger the printing or
dispensing of a coupon, press
number (3) on the keypad and
enter the minimum withdrawal
amount.
DESCRIPTION:
The PROMPT is a brief message that appears on screen when a customer is given a coupon. It’s
primary purpose is to inform the customer of the presence of the coupon, so that it may be
retrieved.
Press number (2) on the keypad to bring up a data entry dialog. Enter a brief statement to
serve as a prompt to the customer, such as “Congratulations! Please take your coupon.” or
“You have won a prize coupon! Congratulations!”
Press Enter to accept the prompt or Cancel to exit.
The MINIMUM LEVEL parameter represents the minimum withdrawal amount that will trigger
the printing or dispensing of a coupon. If the customer performs a successful withdrawal
transaction for an amount equal to or greater than this amount and less than or equal to the
maximum amount, a coupon willl be printed or dispensed (as applicable).
Press number (3) on the keypad to bring up a data entry dialog. Enter the minimum withdrawal amount. Note: The value must be at least as large as the Multiple Amount parameter
(set using the Cassette Parameters function), and no greater than the Maximum Cash parameter (set using the Withdrawal Amounts function). Press Enter to accept the amount or Cancel
to exit.
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MODEL RL5000 SERIES USER MANUAL
MAXIMUM LEVEL / RANDOM
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the COUPON menu, press number (2) on the keypad.
3.
To set the MAXIMUM LEVEL
(maximum withdrawal amount)
that will trigger the printing or
dispensing of a coupon, press
number (4) on the keypad and
enter the minimum withdrawal
amount.
4.
To set the frequency at which
the RANDOM prize will be
awarded (printed or dispensed),
press number (5) on the keypad
and enter the percentage.
DESCRIPTION:
The MAXIMUM LEVEL parameter represents the maximum amount that will trigger the printing
or dispensing of a coupon. If the customer performs a successful withdrawal transaction for
an amount equal to or greater than the minimum amount and less than or equal to the
maximum amount, a coupon will be printed or dispensed (as applicable).
Press number (4) on the keypad to bring up a data entry dialog. Enter the maximum withdrawal amount. Note: The value must be at least as large as the Multiple Amount parameter
(set using the Cassette Parameters function), and no greater than the Maximum Cash parameter (set using the Withdrawal Amounts function). Press Enter to accept the amount or Cancel
to exit.
The RANDOM function sets the frequency at which random prize coupons will be awarded
(printed or dispensed, as applicable). The random coupon is won by a random number of
transactions of any type. The winning percentage can be set from 0 to 100%. For example,
if the winning percentage is set to 10%, then 1 out of every 10 transactions will be awarded
a prize.
Press number (5) on the keypad to bring up a data entry dialog. Enter the random winning
percentage, from 0 to 100%. Press Enter to accept the amount or Cancel to exit.
108
MANAGEMENT FUNCTIONS
MESSAGE / PRINT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the COUPON menu, press number (2) on the keypad.
3.
To enter the MESSAGE that is
printed on the coupon when it is
awarded, press number (7) on
the keypad and enter the text of
the message in the dialog box.
4.
Press number (9) on the keypad
to PRINT a sample copy of the
selected coupon.
DESCRIPTION:
The coupon MESSAGE is a descriptive statement that appears on printed coupons
only. The message should describe the purpose of the coupon, such as a discount
coupon, prize claim slip, etc.
Press number (6) on the keypad to bring up a data entry dialog. Enter a descriptive
coupon message. Press Enter to accept the message or Cancel to exit.
You can PRINT a sample copy to verify the appearance of the message, layout, and
graphic (if used) components of a printed coupon.
If a printed coupon type is currently selected, press number (9) on the keypad to
immediately print a sample of the coupon.
109
MODEL RL5000 SERIES USER MANUAL
TERMINAL MESSAGES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the TERMINAL MESSAGES
menu, press number (3) on the
keypad.
DESCRIPTION:
The following options will be available from the TERMINAL MESSAGES screen:
Note: The number of characters that will fit is based on the average characters size
(lowercase). * Currently not activated.
1.
Welcome Message. This message will be displayed at the top of the customer welcome screen. (3 lines, ~ 25 characters/line)
2.
Store Message. This message will appear on the customer’s receipt. (3 lines,
~ 35 characters/line)
3.
Marketing Message. This message will appear on any printed products that
include the store message (e.g. customer receipts, day closes, coupons, etc.).
(3 lines, ~ 45 characters/line)
4.
Exit Message. This message will appear on the terminal display at the conclusion of a transaction. (3 lines, ~25 characters/line)
5.
Terminal Owner Message. This message will appear to the customer on the
surcharge warning screen. (1 line, ~ 40 characters)
6.
Surcharge Owner Message. This message will appear to the customer on
the surcharge warning screen. (1 line, ~ 40 characters)
7.
*News Ticker Message. Enter up to 1024 characters that will scroll across
the Customer Welcome screen. ( ~ 40 characters/per line) {Note: Terminate
each displayable line with a semicolon (;)}
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MANAGEMENT FUNCTIONS
WELCOME MESSAGE
STORE MESSAGE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the TERMINAL MESSAGES
menu, press number (3) on the
keypad.
3.
To view or change the WELCOME MESSAGE, press number (1) on the keypad.
4.
To view or change the STORE
MESSAGE, press number (2) on
the keypad.
DESCRIPTION:
The WELCOME message will be displayed at the top of the customer welcome screen.
To enter the message, press number (1) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
The STORE message will appear on the customer’s receipt.
To enter the message, press number (2) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
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MODEL RL5000 SERIES USER MANUAL
MARKETING MESSAGE
EXIT MESSAGE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the TERMINAL MESSAGES
menu, press number (3) on the
keypad.
3.
To view or change the MARKETING MESSAGE, press number
(3) on the keypad.
4.
To view or change the EXIT
MESSAGE, press number (4) on
the keypad.
DESCRIPTION:
The MARKETING message will appear on any printed products that include the store
message (e.g. customer receipts, day closes, coupons, etc.).
To enter the message, press number (3) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
The EXIT message will appear on the terminal display at the conclusion of a transaction.
To enter the message, press number (4) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
112
MANAGEMENT FUNCTIONS
TERMINAL OWNER MESSAGE
SURCHARGE OWNER MESSAGE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the TERMINAL MESSAGES
menu, press number (3) on the
keypad.
3.
To view or change the TERMINAL OWNER MESSAGE, press
number (5) on the keypad.
4.
To view or change the SURCHARGE OWNER MESSAGE,
press number (6) on the keypad.
DESCRIPTION:
The TERMINAL OWNER message will appear to the customer on the surcharge warning screen.
To enter the message, press number (5) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
The SURCHARGE OWNER message will appear to the customer on the surcharge
warning screen.
To enter the message, press number (6) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
113
MODEL RL5000 SERIES USER MANUAL
NEWS TICKER MESSAGE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad.
2. To view the options available at
the TERMINAL MESSAGES
menu, press number (3) on the
keypad.
3.
To view or change the NEWS
TICKER MESSAGE, press number (7) on the keypad.
DESCRIPTION: *Currently not activated.
Enter up to 1024 characters that will scroll across the Customer Welcome screen.
To enter the message, press number (7) on the keypad to bring up a data entry
dialog. Type the text of the message and press Enter to accept or Cancel to exit.
114
MANAGEMENT FUNCTIONS
DATE AND TIME
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the SYSTEM PARAMETERS option by pressing number (5) on the keypad.
2.
Press number (1) on the keypad
to access options that allow you
to change the terminal DATE and
TIME properties.
DESCRIPTION:
This menu allows you to set the terminal DATE and TIME properties using the following functions: (Note: * denotes service provider function)
1.
Set Date. Use this function to quickly and easily change the terminal’s date
property.
2.
Set Time. Use this function to quickly and easily change the terminal’s time
property.
3.
*Advanced Settings*. Provides an alternative time/date change dialog, but
is primarily used to change the terminal’s time zone and daylight savings
properties.
115
MODEL RL5000 SERIES USER MANUAL
SET DATE / SET TIME
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the SYSTEM PARAMETERS option by pressing number (5) on the keypad.
2.
Press number (1) on the keypad
to access options that allow you
to change the terminal DATE and
TIME properties.
3.
To change the DATE properties
of the terminal, press number (1)
on the keypad to display the SET
DATE screen
4.
To change the TIME properties
of the terminal, press number (2)
on the keypad to display the SET
TIME screen.
DESCRIPTION:
Use the numeric keypad to enter the SET DATE. Move between fields with the arrow
keys. Press the Enter key when the correct date is displayed.
Use the numeric keypad to enter the SET TIME. Move between fields with the arrow
keys. Press the CTL key to toggle between AM and PM. Press the Enter key when
the correct date is displayed.
116
MANAGEMENT FUNCTIONS
VOLUME CONTOLS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.
From the MAIN MENU screen,
select the SYSTEM PARAMETERS option by pressing
number (5) on the keypad.
2.
To adjust the level of the
speaker output, press number
(3) on the keypad.
DESCRIPTION:
This dialog box will allow you to adjust the speaker volume. Press number (1) to
raise the volume, and number (2) to lower the volume. The indicator bar will provide
a visual indication of the current volume level.
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MODEL RL5000 SERIES USER MANUAL
This Page Intentionally Left Blank
118
SECTION 6
MAINTENANCE
119
MODEL RL5000 SERIES USER MANUAL
1.
Introduction
This chapter of the User manual covers
preventive and corrective maintenance
procedures appropriate for user personnel. The following areas are covered:
1.
Replenishing Receipt Paper.
Describes how to replace a spent
receipt paper roll.
2.
Cleaning the Enclosure. The
proper way to clean the ATM
housing.
3.
Card Reader Cleaning. The
recommended card reader cleaning
technique.
4.
Card Reader Problems. Servicing
card reader problems.
5.
Communication Problems.
Servicing communications-related
problems.
Open the top of the ATM by
unlocking the top enclosure and
pulling the hinged door forward.
***WARNING***
The control panel is provided with
a pneumatic piston to prevent the
door from extending too far when
opening and from being closed too
quickly. In the unlikely event of the
pneumatic piston not functioning
properly, the panel should be prevented from opening too far and
from being slammed when closing.
Figure 6-1. Cut paper roll here to
remove.
*IMPORTANT*
Only qualified service personnel are
authorized to repair or service the
terminal. Should a malfunction occur, DO NOT attempt to service the
unit yourself! Contact your Triton
certified service provider!
Replenishing the Receipt
Paper
NOTE: This operation must be completed with the AC Power applied to the
ATM.
Figure 6-2. Printer feed button.
120
MAINTENANCE
2.
If paper remains on the roll, cut the
paper between the roll and the
printer with a pair of scissors as
shown in Figure 6-1. Use the FEED
button (Figure 6-2) to feed the
paper through the paper path until
all paper comes out the front of the
receipt paper chute.
Figure 6-3. Paper roll removed.
**WARNING**
Do not pull the paper backward
through the printer. This may leave
paper fragments that can cause paper jams.
3.
Remove the existing paper roll or
empty spindle (as appropriate) from
the paper roll bracket, as shown in
Figures 6-3 and 6-3A.
4.
Take the empty spindle and insert
it into the new paper roll, as shown
in Figure 6-4.
5.
Place the new paper roll back on to
the paper bracket ensuring that the
paper feeds from the TOP of the
roll, as shown in Figures 6-5 and 66.
6.
Insert the edge of the paper roll into
the printer take-up slot, as shown
in Figure 6-7. The printer will
automatically grip and pull the
paper into the paper path. If the
paper feeds automatically, skip to
Step 9. If the paper does not feed
automatically, continue with Step
7.
Figure 6-3A. New paper roll.
Figure 6-4. Spindle inserted.
Figure 6-5. Paper on bracket.
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MODEL RL5000 SERIES USER MANUAL
7.
8.
9.
If the paper is not automatically
taken-up by the printer, check the
tension roller lever on the printer
chassis. Pull the pin located on the
right side of the printer bracket
above the cutter assembly ( Figure
6-8). Rotate the assembly towards
the front of the control panel.
(Figure 6-9)
Figure 6-6. Paper feeds from top of
roll.
The blue tension lever is located
on the left side. It must be in the
closed position (Blue lever facing
towards the right) [Figure 6-10 and
insert]. If not, just move the lever
(moves in 3 positions) to the
correct position. Close the cutter
assembly and retry to feed the
printer paper. If successful,
continue with Step 9. If the paper is
not taken up automatically, contact
your service provider.
Figure 6-7. Paper feeds automatically
when placed in take-up slot.
Close and lock the control panel.
Go to Management Functions,
Diagnostics, Printer, and perform a
“Reset/Test Printer”.
Figure 6-8. Pin location.
Figure 6-9. Cutter assembly opened.
Figure 6-10. Blue lever position.
122
MAINTENANCE
Cleaning the Enclosure
Card Reader Cleaning
The ATM front panel is highly durable,
resisting scratches and finger smudges.
However, occasional cleaning of the
front panel and the plastic enclosure may
be desirable. A soft dry or slightly damp
cloth may be used for cleaning. For best
results, use a weak solution of a mild
detergent and water.
Special cleaning cards are available for
proper maintenance of the card reader.
The reader should be cleaned at least
once a month by inserting and removing a cleaning card, as shown in Figure
6-11. It may be necessary to clean the
card reader more often in locations that
see heavy usage.
***WARNING***
Avoid using abrasive cleaners on
any surface of the terminal. Do not
spray liquid cleaner directly on the
unit.
Cleaning the Display
The Liquid Crystal Display (LCD) on
the front of the cash dispenser has a
plastic protective window that should
be cleaned only with a SOFT cloth,
dampened with a weak solution of a mild
detergent and water.
Figure 6-11. Use the cleaning cards
on a monthly basis to maintain
effective card reader operation.
Card Reader Problems
The following procedures provide help
in recovering from card reader problems.
***WARNING***
Do not use any abrasive cleaners
on the window, as it will scratch.
Do not spray liquids onto the
screen, as they may run down inside the unit and cause damage.
Can’t Read Customer Card
123
1.
Access Management Functions
main menu.
2.
Select the Diagnostics option.
Select the Card Reader option.
3.
Select the Scan Card option.
MODEL RL5000 SERIES USER MANUAL
4.
Insert and remove an ATM card. If
no error message is received, but
card still can’t be read, contact your
service provider. If an error
message is received, continue with
the next step.
5.
From the screen, enter
Management Functions >System
Parameters >Restart the
Terminal. The terminal will
initiate a shutdown/power up
sequence.
6.
Access
the
Management
Functions again and re-attempt the
Scan Card option. Try to read a
card. If the problem still exists,
contact your service provider.
Communication Problems
Follow these steps to recover from “System Unavailable” and “Communication
Error” conditions. (Dial-up only)
Can’t Insert Card Fully
1.
Open the ATM control panel to
allow light to shine through the card
reader slot. Examine the slot from
the rear of the card reader.
2.
If a foreign object is discovered,
try to dislodge it. First, shut the unit
down by entering Management
Functions > System Parameters >
Shut Down the Terminal. When
prompted, turn power OFF on the
ATMs power supply.
3.
Use a thin, smooth strip of
cardboard or wood (such as a
tongue depressor) to remove the
obstruction. Turn power ON.
4.
Close the ATM control panel. Test
the card reader. If a card still cannot
be fully inserted, contact your
service provider.
124
1.
From the screen, enter
Management Functions >System
Parameters >Restart the
Terminal. The terminal will
initiate a shutdown/power up
sequence. If the problem still
exists, continue with next step.
2.
Open the ATM control panel. Plug
the base unit of a telephone (NOT
the handset) into the phone cable
connected to the phone line
adapter.
3.
Listen for a dial tone. If there is a
dial tone, unplug the telephone and
reconnect the cable to the adapter.
Close the ATM control panel.
Contact your service provider.
4.
If there is no dial tone, plug the
telephone into the wall jack for the
ATM phone line. If there is no dial
tone, there is a facility phone line
problem. Contact your telephone
service provider for assistance.
SECTION 7
ERROR RECOVERY
125
MODEL RL5000 USER MANUAL
Introduction
This chapter of the operation manual describes how operator personnel can respond to ATM error conditions and perform user-level corrective actions.
Status Conditions
The ATM operating system determines the operational status of each of its components by routinely performing a system status check. Each status code generated
as a result of this check can fall into one of three categories:
1.
Normal
2.
Warning
3.
Critical
Normal
Status codes in this category are the normal result of successful status checks. No
error condition exists. Normal operation will continue, and the status condition will
be logged to the electronic journal for historical purposes.
Warning
Status codes in this category may indicate a potential problem, but are not serious
enough to prevent the ATM from continuing normal operation. Operation will continue; however, the error condition will be logged to the electronic journal for later
retrieval and analysis.
Critical
Status codes in this category are serious enough to prevent the ATM from continuing normal operation. The ATM will be placed in an “OUT OF SERVICE” mode of
operation and a Terminal Error screen will be displayed, listing the name and code
number applicable to the error, as shown in Figure 7-1.
The TERMINAL ERROR screen is
displayed if the terminal detects a
CRITICAL error condition. Error
message/code shown for example
purposes only.
Fig. 7-1.
126
ERROR RECOVERY
Error Recovery Procedures
Many error conditions require the assistance of a qualified service technician to
return the ATM to normal operation. But there are some actions that the end user
can perform to confirm the existence of a problem or correct simple problems.
Table 7-1, Status Codes / Error Recovery Procedures, provides a list of status conditions, most of which can cause the ATM to enter an “OUT OF SERVICE” condition.
The table, which spans pages 133 through 143, lists the error codes, a description of
each error message and provides a number reference to a recommended recovery
procedure that is suitable for non-service personnel to perform. The recommended
recovery procedures themselves are listed on pages 144 through 159.
NOTE: Those status conditions that are considered NORMAL or WARNING conditions have N/A listed in the Recovery Procedure column.
Many of the procedures direct you to RESET the error in the ATM as the first step.
This action may be all that is necessary to clear the error indication. In other cases
further actions may be necessary. If necessary, you will be told to contact your
service provider.
It is possible that more than one error condition exists. In these cases, after clearing
the original error message a different error message may be displayed. Address each
error message according to the instructions given in Table 7-1, until all problems
have been corrected and the ATM has been restored to normal operation.
If an error condition is still present after performing the recommended recovery
actions, contact your service provider.
Clearing Terminal Status
In following the error recovery procedures in Table 7-1, in most cases the first action
you will perform will be to clear the error status.
In some cases, if the terminal is reporting an error in a user-serviceable component
area, such as a low receipt paper or currency condition, you’ll be directed to check
the area and replace the receipt paper, load currency, or other actions as applicable.
127
MODEL RL5000 USER MANUAL
After performing the indicated action, you will attempt to clear the error status.
If the error condition continues to be reported, even after performing the action to
clear the error status, then a restart of the terminal may be warranted. A restart action
will re-initialize the terminal’s operating system.
NOTE: The least disruptive procedure should be tried first. Try to CLEAR the
error status before RESTARTING the terminal.
There are a number of procedures available to perform clear or restart actions:
A
Clear terminal status using Management Functions.
B
Restart terminal using Management Functions.
C
Shut down (remove power) using Management
Functions.
D
Shut down /apply power using Power Supply ON/OFF switch.
Perform the applicable clear and/or restart action as directed by the error recovery
procedure. The following sections, on pages 129 through 132, describe how to
perform each action.
128
ERROR RECOVERY
A
Clear Status Using Management Functions
1.
Press and hold down the Control
(CTRL) key (blank key in lower
right corner of alphanumeric
keypad). While holding down the
CTRL key, press the number (1)
key. Release both keys. The
Password Entry screen appears.
(Figure 7-2)
2.
Enter the Master or User password
at the Password Entry dialog
prompt. The Management
Functions main menu appears.
(Figure 7-3)
3.
Fig. 7-2. Password entry.
Depending on the error message,
check the parameter/setup for the
particular error (Ex: Bill Size Not
Configured - check cassette
parameters).
You MUST try to correct the fault
FIRST, before attempting to reset error.
4.
Select the Diagnostics option by
pressing number (2) on the
alphanumeric keypad. The
Terminal Diagnostics main menu
appears. (Figure 7-4)
5.
Select the Terminal Status option
by pressing number (1) on the
alphanumeric keypad.
6.
Select Reset Terminal Error
option by pressing number (3) on
the keypad. The terminal will
attempt to clear the error status.
7.
Fig. 7-3. Terminal main menu.
Fig. 7-4. Terminal diagnostics
menu.
If successful, the terminal will
resume normal conditions.
129
MODEL RL5000 USER MANUAL
B
1.
2.
Restart Using Management Functions
Enter the Master or User password
at the Password Entry dialog
prompt. The Management
Functions main menu appears.
3.
Select the System Parameters
option by pressing number (5) on
the alphanumeric keypad. The
System Parameters main menu
appears, as shown in Figure 7-5.
4.
Select the Restart the Terminal
option by pressing number (5) on
the alphanumeric keypad. The
confirmation dialog appears, as
shown in Figure 7-6.
5.
Press the Enter key on the keypad
to accept the option on the
confirmation dialog, which initiates
the restart operation.
6.
After about a 30-second delay one of
two screens will appear:
Press and hold down the CTRL key
(blank key in lower right corner of
alphanumeric keypad). While
holding down the CTRL key, press
the number (1) key. Release both
keys. The Password Entry screen
appears.
•
If the error condition was
successfully cleared, the Customer
Welcome screen will appear. The
terminal will resume normal
operations.
•
If the error condition was not
successfully cleared (or another
error condition exists), the Terminal
Error screen will appear.
Fig. 7-5. Terminal system parameters.
The terminal software will reinitialize. The terminal will
automatically attempt to clear any
error conditions during the startup sequence. This may take several
minutes. When complete, the top
menu appears.
Fig. 7-6. Restart terminal confirmation dialog.
130
ERROR RECOVERY
C
Shut Down (Remove Power) Using Management Functions
1.
Press and hold down the CTRL key
(blank key in lower right corner of
alphanumeric keypad). While
holding down the CTRL key, press
the number (1) key. Release both
keys. The Password Entry screen
appears.
2.
Enter the Master or User password
at the Password Entry dialog
prompt. The Management
Functions main menu appears.
3.
Select the System Parameters
option by pressing number (5) on
the alphanumeric keypad. The
System Parameters main menu
appears, as shown in Figure 7-7.
4.
Select Shut Down the Terminal
option by pressing number (4) on
the alphanumeric keypad. The
confirmation dialog appears, as
shown in Figure 7-8.
5.
Press the Enter key on the keypad
to accept the option on the
confirmation dialog, which initiates
the shut down procedure.
Fig. 7-7. Terminal system parameters.
Fig. 7-8. Shut down the terminal confirmation dialog.
131
MODEL RL5000 USER MANUAL
D
1.
Shut Down / Apply Power Using Power Supply ON/OFF Switch
Open the top of the ATM by unlocking the top enclosure and pulling the
hinged door forward.
WARNING
The control panel is provided with a pneumatic piston to prevent the door from
extending too far when opening and from being closed too quickly. In the unlikely event of the pneumatic piston not functioning properly, the panel should
be prevented from opening too far and from being slammed when closing.
2.
Locate the ON/OFF switch on the POWER SUPPLY, as shown in Figure 7-9.
Move switch to the OFF <0> position.
Fig. 7-9. Power supply ON/OFF
switch location.
3.
To RESTART after shut down, move the ON/OFF switch to the ON <I> position.
4.
The terminal software will re-initialize. The terminal will automatically attempt to
clear any error conditions during the start-up sequence. This may take several
minutes. When complete, the top menu appears.
After about a 30-second delay, one of two screens will appear:
•
If the error condition was successfully cleared, the Customer Welcome
screen will appear. The terminal will resume normal operations.
•
If the error condition was not successfully cleared (or another error condition
exists), the Terminal Error screen will appear.
132
ERROR RECOVERY
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
TDM-100/150
TDM-200/250
Recovery
Procedure
Error
C ode
SD D
32
X
Good operation
33
X
Feed failure
34
X
Mistracked note at feed
3
35
X
Mistracked note at double detect
3
36
X
Mistracked note at exit
3
37
X
Note too long at exit
3
NMD-50
Meaning
N/A
3
38
X
Blocked exit
3
39
X
Too many notes
3
42
X
Timing w heel error
1
44
X
Bad roller profile
1
45
X
Diverter error
1
46
X
Exit quantified
1
47
X
Note missing at double detect
3
48
X
X
Reject rate exceeded
3
49
X
X
Jam at exit
3
Interference recovery
3
Suspect exit accountancy
3
Ram error
1
50
X
51
X
52
X
X
53
X
Eprom error
1
54
X
Operation timeout
1
55
X
Ram corruption
1
56
X
Link error
1
Multiple cassettes of same type installed
11
95
X
96
X
Billfish cable error
97
X
Trailing edge timeout at billfish exit
98
X
Billfish exit timeout
99
X
Excessive skew detected
100
X
Trailing edge timeout at skew 5
101
X
Error (2 sec. timeout w aiting for pick)
3
102
X
Error (pick motor overcurrent)
3
103
X
Thickness sensor unstable
1
104
X
Unable to clear w idth sensors during reject
3
105
X
Insufficient notes to learn
3
106
X
FIFO error
3
107
X
Suspect reject accountancy
3
133
MODEL RL5000 USER MANUAL
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
Meaning
Recovery
Procedure
107
X
Timeout w aiting for FIFO
3
108
X
Unexpected note at double detect
3
109
X
Timeout at exit sensor
3
110
X
Trailing edge timeout at exit
3
111
X
Diverter timeout
1
112
X
Timeout w aiting for leading edge at reject
1
113
X
Timeout w aiting for trailing edge at reject
1
114
X
Exit blocked during purge
3
115
X
Diverter timeout on purge
1
116
X
Motor fault
3
117
X
Timeout w aiting for notes to divert
3
118
X
Exit sensor blocked on start of dispense or learn
3
119
X
Diverter in dispense position on start of dispense or
learn
3
120
X
Reject cassette not present
3
121
X
Note cassette not present
3
122
X
Unexpected note at exit
3
123
X
Hardw are error (see Hardw are Status Codes)
124
X
Diverter moved to exit position during reject/purge
1
125
X
Initial status check failed
3
126
X
Diverter moved to reject position during dispense
1
127
X
Jam in billfish
128
X
X
X
Error in reply from dispenser
1
129
X
X
X
Dispenser not responding
1
130
X
X
X
No acknow ledge from dispenser
1
131
X
X
X
No CTS (ready) from dispenser
1
132
X
X
X
Status reported bad double detect in previous dispense
1
133
X
X
X
5 volts not present from dispenser
1
134
X
X
X
Status reported exit blocked
3
135
X
X
X
Status reported feed sensor blocked
3
136
X
X
X
Modem initializ ation failed
2
138
X
X
X
Print failure to receipt
2
139
X
X
X
Print controller not responding
2
140
X
X
X
Time out w aiting for printer to be ready
2
141
X
X
X
Status reported paper jam
15
134
ERROR RECOVERY
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Recovery
Procedure
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
142
X
X
X
Dispenser returned bad command error
1
143
X
X
X
PTDF error
1
144
X
X
X
Security module not responding
1
145
X
X
X
Security module bad reply
1
Meaning
146
X
X
X
Electronic journal not responding
1
147
X
X
X
Electronic journal bad reply
1
148
X
X
X
Electronic journal write failed
1
149
X
X
X
Electronic journal read failed
1
150
X
X
X
Electronic journal status failed
1
151
X
X
X
Electronic journal full
16
152
X
X
X
Electronic journal corrupt
1
153
X
X
X
Electronic journal download failed
1
154
X
X
X
Electronic journal bad
1
155
X
X
X
Electronic journal module failed
1
X
No cassette - cassette out of service
4
156
157
X
X
X
Electronic journal erase failed
1
158
X
X
X
Electronic journal format failed
1
159
X
X
X
Electronic journal test feature failed
1
160
X
X
X
Electronic journal set feature failed
1
161
X
X
X
Electronic journal clear feature failed
1
162
X
X
X
Electronic journal get serial number failed
1
163
X
X
X
Terminal did not answer Triton Connect
1
164
X
X
X
Terminal did not return call to Triton Connect
1
165
X
X
X
Electronic journal not present
1
166
X
X
X
Bad dispenser
1
167
X
X
X
Reported low cash to Triton Connect
7
168
X
X
X
Software download to terminal failed
1
182
X
Currency cassette low
7
183
X
X
X
Receipt printer paper low
12
185
X
X
X
Phone number not configured
5
135
MODEL RL5000 USER MANUAL
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Recovery
Procedure
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
186
X
X
X
187
X
X
X
Maximum w ithdraw al not configured correctly
5
188
X
X
X
Communications key not configured
5
Meaning
Bill siz e not configured correctly
5
189
X
X
X
Terminal ID not configured
5
190
X
X
X
Master key not configured
5
191
X
X
X
Feed failure
1
192
X
X
X
Communications failure
2
X
An attempt to dispense bills is being made w hen
the cassettes are not locked
8
194
195
X
X
X
Receipt printer out of paper
12
196
X
X
X
Card reader error
2
2
203
X
X
X
SPED keypad is not replying to main board
204
X
X
X
Number of bills dispensed not equal to bills requested.
1
205
X
X
X
SPED keypad reported tamper condition
2
206
X
X
X
SPED could not perform a successful command w ithin
maximum attempts/ tries
2
207
X
X
2
X
SPED not detected
208
X
Dispenser did not reply after a dispense command.
1
209
X
Check number of notes delivered command failed
1
210
X
The dispenser type is unknow n
1
211
X
The reply from the dispenser w as invalid.
1
231
X
X
X
Card reader error (Smart card)
2
233
X
X
X
SmartCard reader not installed/communicating
2
234
X
X
X
Incompatible SPED version
*
235
X
X
X
MAP stack over
*
236
X
X
X
Failed to make a connection to a TCP/IP host
*
237
X
X
X
TCP/IP device failed
*
239
X
X
X
SPED serial number does not match
*
240
X
X
X
SPED self test failed
*
241
X
X
X
SPED low battery
*
300
X
Successful command
301
X
Low level
7
302
X
Empty cassette
3
N/A
303
X
Lifts are dow n
8
304
X
Rejected notes
6
305
X
Wrong count
1
306
X
Failure to feed
3
136
ERROR RECOVERY
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
Meaning
Recovery
Procedure
307
X
Transmission error
1
308
X
Illegal command or command sequence
1
309
X
Jam in note qualifier
3
310
X
Feed cassette not present
4
311
X
Configuration record siz e invalid
1
312
X
No notes retracted
1
313
X
Cassette hopper map invalid
1
314
X
Cannot resolved dispense count
1
315
X
Reject cassette not properly Iistalled
9
316
X
Delivery failure
3
317
X
Reject failure
6
318
X
Too many notes requested
1
319
X
Jam in note transport
3
320
X
Reject cassette almost full
6
321
X
Cassette data corrupted
1
322
X
Main motor failure
1
323
X
Dispense count check error
1
325
X
Note qualifier faulty
1
326
X
Cassette exit sensor failure
1
327
X
Shutter failure
1
329
X
Notes in delivery throat
1
330
X
Communications time-out
1
332
X
Cassette may have been changed
10
333
X
Reject cassette full
6
339
X
Error in throat
1
343
X
Sensor error or sensor covered
1
348
X
NMD internal failure/data corrupted
1
349
X
Cassette lock faulty
8
350
X
Jam in note stacker
3
351
X
Module need service
1
353
X
No message to resend
1
137
MODEL RL5000 USER MANUAL
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
Meaning
Recovery
Procedure
356
X
Error in note transport
3
357
X
Dispenser - data siz e error
1
358
X
Dispenser - read error
1
359
X
Dispenser - record error
1
360
X
Dispenser - Iivalid return ID
1
361
X
Dispenser - sequence error
1
362
X
Dispenser - device write error
1
363
X
Dispenser - device not found
1
364
X
Dispenser - device offline
1
365
X
Dispenser - BCC error
1
366
X
Dispenser - cassette disabled
8
367
X
Dispenser - communications error
1
368
X
Dispenser - cannot dispense request
1
369
X
Dispenser - device reset
1
370
X
Dispenser - SDD end of transmission error
1
371
X
Dispenser - SDD communication error header-trailer
1
372
X
Dispenser - item value error
1
373
X
Dispenser - machine not opened
1
374
X
Dispenser - rejected cheque
1
375
X
Dispenser - invalid request
1
376
X
Dispenser - multiple errors
1
377
X
Dispenser - device error
1
378
X
Dispenser - cassette low
7
379
X
Dispenser - invalid status
1
380
X
Dispenser - setup incomplete
1
381
X
Dispenser - cassette map invalid
1
382
X
Dispenser - all cassettes disabled
8
383
X
Dispenser - all cassettes low
7
384
X
Dispenser - all cassettes empty
4
385
X
Dispenser - device found , no reject no hoppers
4
138
ERROR RECOVERY
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
Meaning
Recovery
Procedure
386
X
Dispenser - device and reject found no hoppers
4
387
X
Dispenser offline - error validating configuration
1
388
X
Dispenser - NMD requires reject and 1 cassette
4
389
X
NMD detected offline error - check op status
4
390
X
Dispenser offline - storing configuration record
1
391
X
Dispenser sensor failure 2
1
392
X
Error in last dispense 2
1
393
X
Error in double detect 2
1
394
X
Cash dispenser purge failed upon power up 2
1
395
X
Multiple cassettes of same type installed 2
11
396
X
Dispenser offline device found no reject bin
4
500
X
X
X
SPED - read error
2
501
X
X
X
SPED - invalid return record
2
502
X
X
X
SPED - invalid reader type
2
503
X
X
X
SPED - invalid command
2
504
X
X
X
SPED - invalid return ID
2
505
X
X
X
SPED - device busy
2
506
X
X
X
SPED - invalid request
2
507
X
X
X
SPED - sequence error
2
508
X
X
X
SPED - LRC error
2
509
X
X
X
SPED - No data
2
510
X
X
X
SPED - Invalid message ID
2
511
X
X
X
SPED - Device data overflow
2
512
X
X
X
SPED - Device idle
2
513
X
X
X
SPED - Device offline
2
514
X
X
X
SPED - Device bit stuck
2
515
X
X
X
SPED - Device attention stuck
2
516
X
X
X
SPED - Device no attention
2
517
X
X
X
SPED - Device timeout
2
518
X
X
X
SPED - Command sequence error
2
139
MODEL RL5000 USER MANUAL
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Recovery
Procedure
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
519
X
X
X
SPED - invalid command data
2
520
X
X
X
SPED - device reset
2
521
X
X
X
SPED - clear key
2
522
X
X
X
Electronic journal - error
2
523
X
X
X
Electronic journal - data siz e error
1
524
X
X
X
Electronic journal - bad command
1
525
X
X
X
Electronic journal - invalid ID
1
526
X
X
X
Electronic journal - device busy
1
527
X
X
X
Electronic journal - invalid request
1
528
X
X
X
Electronic journal - sequence error
1
529
X
X
X
Electronic journal - device offline
1
530
X
X
X
Electronic journal - ETX error
1
531
X
X
X
Electronic journal - SOH error
1
532
X
X
X
Electronic journal - STX error
1
533
X
X
X
Electronic journal - BCC error
1
534
X
X
X
Electronic journal - device reset
1
535
X
X
X
Card reader - data siz e error
2
536
X
X
X
Card reader - device read error
2
537
X
X
X
Card reader - invalid record
2
538
X
X
X
Card reader - reader type error
2
539
X
X
X
Card reader - invalid track
2
540
X
X
X
Card reader - invalid message
2
541
X
X
X
Card reader - communication error
2
542
X
X
X
Card reader - device busy
2
543
X
X
X
Card reader - sequence error
2
544
X
X
X
Card reader - invalid request
2
545
X
X
X
Card reader - LRC error
2
546
X
X
X
Card reader - No data
2
Meaning
140
ERROR RECOVERY
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Recovery
Procedure
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
547
X
X
X
Card reader - start sentinel not found
2
548
X
X
X
Card reader - end sentinel not found
2
549
X
X
X
Card reader - parity error
2
550
X
X
X
Card reader - card not removed
2
551
X
X
X
Card reader - card removed too slow
2
552
X
X
X
Card reader - device received invalid request
2
553
X
X
X
Card reader - device offline
2
554
X
X
X
Card reader - device reset
2
555
X
X
X
Card reader - system timeout
2
556
X
X
X
Triton ATM system timeout
1
557
X
X
X
System device reset
1
558
X
X
X
System sync error
1
559
X
X
X
O/S - Operating System error
1
560
X
X
X
Unknown device error
1
561
X
X
X
Terminal software error
1
562
X
X
X
The SPED keypad cannot be found or is not
online
2
563
X
X
X
The hard disk space is low
2
564
X
X
X
Cannot access the hard drive
2
565
X
X
X
D o o r 1 o p en
13
566
X
X
X
D o o r 2 o p en
13
567
X
X
X
Security module not found
2
568
X
X
X
Security module communication failed
2
569
X
X
X
Security module attached device com failed
2
570
X
X
X
Security module device port setup
2
571
X
X
X
Invalid default transaction
17
572
X
X
X
SPED key from pad command aborted by user
2
573
X
X
X
SPED key from pad command verify failed
2
574
X
X
X
SNA communications error
1
575
X
X
X
Timeout waiting to send command to dispenser
1
Meaning
141
MODEL RL5000 USER MANUAL
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
TDM-100/150
NMD-50
TDM-200/250
Error
C ode
SD D
576
X
577
X
X
578
X
579
Meaning
Recovery
Procedure
Timeout waiting to receive response from dispenser
1
X
Card reader disabled
2
X
X
Card reader card present timeout
2
X
X
X
(SPED) Enable keypad command failed
2
580
X
X
X
(SPED) Disable keypad command failed
2
581
X
X
X
(SPED) Enable key from pad mode failed
2
582
X
X
X
(SPED) Disable key from pad mode failed
2
583
X
X
X
(SPED) Enable PIN entry mode failed
2
584
X
X
X
(SPED) Disable PIN entry mode failed
2
585
X
X
X
(SPED) Enable JETCO PIN entry mode failed
2
586
X
X
X
(SPED) Disable JETCO PIN entry mode failed
2
588
X
X
X
Printer presenter offline
15
589
X
X
X
Printer presenter motor stalled
15
590
X
X
X
Printer presenter exit jam
15
591
X
X
X
Printer presenter paper not detected
15
592
X
X
X
(SPED) Reported command failed
2
593
X
X
X
(SPED) In use
2
594
X
X
X
(SPED) Reported communication error
2
595
X
X
X
(SPED) Returned invalid amount of data
2
596
X
X
X
(SPED) Invalid SPED type
2
597
X
X
X
(SPED) Invalid SPED communications protocol
2
598
X
X
x
(SPED) Invalid SPED class
2
599
X
X
X
(SPED) Reported unrecogniz ed command
2
600
X
X
X
(SPED) Reported block does not exist
2
601
X
X
X
(SPED) Invalid encrypt mode
2
602
X
X
X
(SPED) Reported unsupported clear option
2
603
X
X
X
(SPED) Reported tamper present
2
604
X
X
X
(SPED) Reported invalid key index
2
605
X
X
X
(SPED) Reported parent key not loaded
2
142
ERROR RECOVERY
TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES
Recovery
Procedure
Error
C ode
SD D
TDM-100/150
TDM-200/250
NMD-50
606
X
X
X
(SPED) Reported wrong data length
2
607
X
X
X
(SPED) Reported PIN retry too soon
2
608
X
X
X
(SPED) Self test CRC failed
2
609
X
X
X
(SPED) Self test cryptographic error
2
610
X
X
X
(SPED) Self test battery low status
2
611
X
X
X
(SPED) Self test serial number error
2
612
X
X
X
(SPED) Tamper status cold
2
613
X
X
X
(SPED) Tamper status front
2
614
X
X
X
(SPED) Tamper status back
2
615
X
X
X
(SPED) Tamper status grid
2
616
X
X
X
(SPED) Tamper status voltage
2
617
X
X
X
(SPED) Tamper status CRC
2
618
X
X
X
(SPED) Serial number changed
2
Meaning
143
MODEL RL5000 USER MANUAL
1
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to Step
2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
2
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to Step
2. If the error condition is not cleared, go to Step 3.
2.
Return to the Customer Welcome screen and resume normal operation.
3.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
144
ERROR RECOVERY
3
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to Step
2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to check each cassette.
Look for and remove any jammed notes and poor-quality notes. Make sure
there is an adequate level of currency in the cassette. Be sure to perform a
full Cassette Close if currency is added to or removed from a cassette! After
checking each cassette, continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
145
MODEL RL5000 USER MANUAL
4
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to Step
2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to access the cassettes in
the dispensing mechanism. Verify that the cassettes are present. Remove
and replace each cassette and restore the dispensing mechanism to operation,
using the applicable steps of the currency replenishment procedure. Continue
with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
146
ERROR RECOVERY
5
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to Step
2. If the error condition is not cleared, go to Step 3.
2.
Return to the Customer Welcome screen and resume normal operation. If the
error condition was not cleared after following the steps outlined above,
check the applicable parameter, as follows:
PRIMARY NUMBER. Go to Terminal Configuration/Communication in
Management Functions. Enter a valid Primary Number, if necessary, and
continue with Step 4.
MULTIPLE AMOUNT. Go to Terminal Configuration/Cassette Setup/
Cassette Parameters/Multiple Amount in Management Functions. Enter a
valid Multiple Amount, if necessary, and continue with Step 4.
MAXIMUM AMOUNT. Go to Terminal Configuration/Cassette Setup/
Maximum Amount in Management Functions. Enter a valid Maximum
Amount, if necessary, and continue with Step 4.
PIN MASTER KEY. Go to Key Management in Management Functions.
Enter a valid PIN Master key, if necessary and continue with Step 4.
DOWNLOAD WORKING KEY. Go to Key Management in Management
Functions. Download the Working key, if necessary, and continue with Step
4.
TERMINAL NUMBER. Go to Terminal Configuration/General Parameters
in Management Functions. Enter a valid Terminal Number, if necessary, and
continue with Step 4.
3.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, return to the Customer Welcome screen and resume
normal operation using the procedure in Step 2. If the error condition has not
been cleared, go to Step 5.
4.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to access the reject vault in
the dispensing mechanism. Remove any rejected notes. After removing any
rejected notes, reinstall the reject vault and restore the dispensing mechanism
to operation using the applicable steps of the currency replenishment
procedure. After completing the check for rejected notes, continue with Step
5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY
7
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to check each cassette.
Make sure there is an adequate level of currency in the cassette. Load
additional currency as required. Be sure to perform a full Cassette Close if
currency is added to or removed from a cassette! After checking each cassette,
continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above, or occurs again after a period of normal operation, contact your
service provider for assistance.
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ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Go to Diagnostics/Dispenser/Cassette Parameters in Management
Functions. Ensure that the cassettes are Locked and In Service. Continue
with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 7.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY
9
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to access the reject vault in
the dispensing mechanism. Verify that the reject vault is present. Remove
and replace the reject vault and restore the dispensing mechanism to
operation, using the applicable steps of the currency replenishment procedure.
Continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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10
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to access the cassettes in
the dispensing mechanism. Verify that the cassettes have the correct
denomination. One or more cassettes may have been installed with different
note denominations and not inputted in the Cassette Parameters function
during a previous cassette servicing operation. Remove and check the
cassettes using the applicable steps in the cassette replenishment procedure,
as necessary. After checking each cassette, continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY
11
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to access the cassettes in
the dispensing mechanism. Check the labels on the cassettes. If a duplicate
cassette is installed, replace it with the correct non-duplicate cassette. If
necessary, use the Inject New Cassette ID procedure to ensure each cassette
has a unique ID (A, B, C, or D). Continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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12
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Purge/Test Dispense to provide an additional
level of assurance that the ATM is fully operational. After completing the
Test Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Printer Paper Replenishment procedure to make sure there is an
adequate level of paper on the receipt paper roll. Load a new paper roll, if
necessary. After checking the receipt paper roll, continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY
13
1.
ERROR RECOVERY PROCEDURE
Check the applicable door:
Control Panel Door. Ensure the control panel door is closed and locked.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 3.
Security Cabinet Door. Ensure the security cabinet door is closed and locked.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 3.
2.
Return to the Customer Welcome screen and resume normal operation.
3.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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MODEL RL5000 USER MANUAL
14
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Test Dispense to provide an additional level of
assurance that the ATM is fully operational. After completing the Test
Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Currency Replenishment procedure to access the cassettes in
the dispensing mechanism. Verify that the cassettes are present. Remove
and replace each cassette and restore the dispensing mechanism to operation
using the applicable steps of the currency replenishment procedure. Continue
with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1. If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY
15
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Test Dispense to provide an additional level of
assurance that the ATM is fully operational. After completing the Test
Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Printer Paper Replenishment procedure to access the printer.
Check for conditions that could cause paper jams, such as crumpled or
bunched paper, foreign objects, or other blockages of the printer take-up
slot, etc. Make sure there is an adequate level of paper on the receipt paper
roll. Load a new paper roll if necessary. After checking the printer, continue
with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1. If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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MODEL RL5000 USER MANUAL
16
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Test Dispense to provide an additional level of
assurance that the ATM is fully operational. After completing the Test
Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Clear Journal. This should enable the terminal to continue storing new
records. Note: The oldest records will be overwritten as new records are
written to the journal. You may wish to archive or print the journal before
clearing it! After clearing the journal, continue with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1. If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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ERROR RECOVERY
17
ERROR RECOVERY PROCEDURE
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 3.
2.
Return to the Customer Welcome screen and resume normal operation.
3.
Verify that the Optional Screens/Buttons have been enabled or disabled.
Refer to Terminal Configurations for acount/transaction types. If necessary,
change the options available for your needs. Continue with Step 4.
4.
Attempt to Reset Terminal Error using the procedure in Step 1 If the error
condition is cleared, return to the Customer Welcome screen and resume
normal operation using the procedure in Step 2. If the error condition has not
been cleared, go to Step 5.
5.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.
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160
APPENDIX A
ELECTRONIC LOCK
A-1
MODEL RL5000 SERIES USER MANUAL
Entering the Combination
The electronic lock combination consists of six digits. Upon arrival, the combination
of the lock should already be set at 1-2-3-4-5-6. After installation of the safe has
been completed, perform the following steps:
1.
Enter the preset combination and check for proper operation. After each
keypress, the lock will beep. After the final digit has been entered, the lock will
beep twice and the open period will begin.
2.
When a valid combination has been entered, the operator will have approximately
3 seconds to open the lock.
3.
To open the lock, turn the dial clockwise.
4.
After the lock is opened, the door latch may be turned and the safe opened.
Changing the Combination
To change the combination of the lock, simply follow these directions.
•
•
•
•
Enter six zeros.
Enter the current combination. (Initially set at 1-2-3-4-5-6)
Enter the new combination twice.
The combination is now changed. Enter the new combination to open the lock.
Lockout Feature
The lock includes a WRONG TRY PENALTY lockout feature that prevents entry
from unauthorized personnel. This feature performs as follows:
•
Entry of four consecutive invalid combinations will disable the lock for 5 minutes.
•
During this lockout period, the panel LED will flash every 10 seconds. During
this time no other combination entries will be allowed.
•
At the end of the lockout period, if two more consecutive invalid combinations
are entered, the 5-minute lockout period will restart.
A-2
APPENDIX A - ELECTRONIC LOCK
Bad Battery/Battery Replacement
If the lock beeps repeatedly while open or beeps twice and refuses to open, the 9volt battery, located in the battery box on the inside of the door, is weak or dead and
needs to be replaced.
Note: If the lock will not operate (i.e. no signal from the panel when a button is
pressed) while the door is closed and locked, the battery is dead and the lock must
be energized from the two external terminals on the front right side of the pushbutton panel.
To energize the lock, connect a 9-volt battery across the external terminals with the
negative terminal of the battery facing up. Continue to hold the battery against the
terminals as you enter the combination and open the lock.
Follow these steps to replace a battery:
SCREWS
1.
Open the ATM vault door. If the
battery box is visible on the back
panel of the door, continue with
Step 2, below. If the battery box is
not visible, the bolt-works panel
must be removed. Remove the eight
screws from the bolt-works panel
on the back side of the door. The
battery box will be visible.
2.
Pull gently on the front cover of
the battery box and slide the cover
off.
3.
Remove the old battery. Install a
new battery and replace the front
cover.
BATTERY BOX
SCREWS
4.
Verify the lock is working correctly.
5.
If the bolt-works panel was
removed in Step 1, replace the
panel and secure it in place using
the eight installation screws.
Close and lock the ATM vault door.
SCREWS
BOLTWORKS COVER-PLATE
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MODEL RL5000 SERIES USER MANUAL
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APPENDIX B
ADS GRAPHICS
B-1
MODEL RL5000 USER MANUAL
ADS GRAPHICS
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the ADS GRAPHICS menu,
press the number (7) on the
keypad.
DESCRIPTION:
The following options will be available from the ADS GRAPHICS screen:
1.
** Important **
Add New. Use to add a graphic
to the current rotation. Lets you
configure Duration, Active
Hours and Active Ad Fields for
the graphic.
2.
Delete. Removes an Ad
Graphic entry from the display
list.
3.
Edit. Used to change the Duration, Active Hours and Active
Ad Fields for a selected Ad
graphic.
4.
Move Up. Used to move an entry up in the Ad Graphic list.
5.
Move Down. Used to move an
entry down in the Ad Graphics
list.
6.
Statistics. Generates a Management Report that shows
display statistics for each Ad
Graphic that is currently active.
Graphic files can be added AND
deleted from the RL/FT5000 terminals. Using Triton Connect
though, files can ONLY be added.
No files of any kind can be deleted from the RL/FT5000 terminals through Triton Connect.
Graphics can be placed in and out
of service and/or added to the
hard drive - but not removed!
C-2
APPENDIX B - ADS GRAPHICS
ADD NEW
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the ADS GRAPHICS menu,
press the number (7) on the
keypad.
4.
Press the number (1) on the
keypad to ADD NEW graphic
to the graphics rotation.
DESCRIPTION:
Graphics can be stored in an external USB flash drive and downloaded to the terminal directly. Connect the flash drive to either of the
2 USB ports available to add graphics. See the end of this appendix
for the location of the terminals
USB ports.
The first dialog to appear when the
ADD NEW option is selected is a Browse
dialog, shown right. The Browse dialog enables you to locate and select
the image to add to the ads rotation.
The Browse controls are described
below:
1.
Look In. Press this button to
cycle through the available
locations for image files:
Graphics are displayed in designated
fields in the display. Optimize display
graphics by creating them in sizes that
fit their intended use. (Graphic dimensions are in pixels)
• Hard Disk
• CD ROM
• Floppy Drive (USB device)
2.
Files of Type. Press this button
to cycle through the available
graphic and image file types. If
any files of the selected type
are present in the current
location, they will be displayed
in the browse list. You can
choose from a number of
graphic and image file types,
such as BMP, GIF, and JPG.. The
default file type is Bitmap
(.BMP).
FULL SCREEN - 640 X 480
LOGO - 310 X 85
TRANSACTION AD - 640 X 260
BANNER - 205 X 56
WELCOME AD - 315 X 385
COUPON GRAPHIC - 450 X 225
* (.BMP files only)
RECEIPT GRAPHIC - 480 X 120
* (.BMP files only)
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MODEL RL5000 USER MANUAL
The File List shows the files in the
selected location that are of the selected type. The Filename, Size and
Date/Time attributes are show for each
file. Use the Left or Right <Arrow>
keys on the keypad to highlight a file.
Press <Enter> on the keypad to accept the currently highlighted file or
<Cancel> to exit without making a selection. If an Ad graphic was selected,
the Ads properties dialog will appear.
** IMPORTANT **
If you are adding graphics and get a “Memory ” error (Ex: 563, “Low
Memory”), there may be too many or excessively large graphic files stored
in the internal flash memory. It may be necessary to delete some unused
graphic files. To delete files from the internal flash memory:
1. Scroll down/up using the Left or Right <Arrow> keys.
2. Highlight the file to be deleted using the <Ctrl> key.
(Blank key)
2. Press the <CLEAR> key on the keypad.
The Ad Properties dialog allows you to view and/or configure the following Ad
graphic display properties:
FILENAME. This is the name of the Bitmap graphic file that will be displayed at
the times and in the locations specified by the duration, active hours, and active
Ad fields properties. This file was selected in the Add New/Browse dialog. If
you want to select a different file, press the number (1) on the keypad to bring
up the Browse dialog again and choose a different file.
DURATION. This is the length of time (in seconds) the indicated Ad graphic will
be displayed on the terminal screen. To set the time, press the number (2) on the
keypad to bring up a data entry dialog. Enter the duration in seconds.
* Note *
The value must be between ‘0’ and ‘99999’ seconds. If the
Ad file is a motion graphic or video and ‘0’ is selected, the Ad
will be displayed for the actual playing time of the file.
C-4
APPENDIX B - ADS GRAPHICS
ACTIVE HOURS. By default, the graphic will be displayed every hour of the day.
If you want to restrict the display of the graphic to particular hours of the day,
leave a checkmark next to the hour in which you want to display the graphic.
Remove the checkmark from those hours in which you don’t want the graphic to
be displayed.
To configure the active hours for the correct Ad graphic, press the number (3)
on the keypad to move the highlight bar to the first selection in the active hours
window, then use the <Arrow> keys to move up and down in the list. Press the
<CTRL> key on the keypad to toggle a highlighted selection between checked
and unchecked.
ACTIVE AD FIELD. Select the location(s) where the Ad graphic will be displayed
and/or printed.
(The optimum size in pixels for each graphic is shown in parenthesis to the right
of the graphic name)
•
•
•
•
Coupon Graphic (450 X 255)
* (.BMP files only)
Receipt Graphic (480 X 120)
* (.BMP files only)
Transaction Ad (640 X 260)
Welcome Ad (315 X 385)
•
•
•
Banner Ad (205 X 56)
Logo (310 X 85)
Full Screen (640 X 480)
To configure the Active Ad Field for the current ad graphic, press the number
(4) on the keypad to move a highlight bar to the first selection in the Active Ad
Field window, then use the arrow keys on the keypad to move up and down in
the list. Press the <CTRL> key on the keypad to toggle a highlighted selection
between checked and unchecked.
3.
Preview. Press this button to see a preview of the selected image, graphic
or video file. Press the <ENTER> key to exit from the preview window and
return to the browse dialog.
Press the <ENTER> key on the keypad to accept the current Ad Properties settings or <Cancel> to exit without saving.
C-5
MODEL RL5000 USER MANUAL
DELETE
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the ADS GRAPHICS menu,
press the number (7) on the
keypad.
3.
Press the number (2) on the
keypad to delete a graphic display list.
DESCRIPTION:
This function removes an Ad graphic entry from the display list NOT the hard
drive. To DELETE a graphic, use the <Arrow> keys on the keypad to highlight
the graphic you want to remove. Press the number (2) on the keypad. A confirmation dialog appears. Press <Enter> to delete the highlighted entry or <Cancel> to exit without deleting the entry.
C-6
APPENDIX B - ADS GRAPHICS
EDIT
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the ADS GRAPHICS menu,
press the number (7) on the
keypad.
3.
To EDIT the properties of an
ad file, press the number (3) on
the keypad.
DESCRIPTION:
With the Ads/Graphics main dialog displayed, use the arrow keys to highlight
an ad entry in the list. Press the number (3) on the keypad to bring up the Ad
Properties dialog which you will use to EDIT the ad.
The Ad Properties dialog allows you to view and/or configure the following Ad
graphic display properties:
Filename. This option is disabled. The name of the graphic file that was selected
in the Ads/Graphics dialog is displayed.
Duration. This is the length of time (in seconds) the indicated Ad graphic will be
displayed on the terminal screen. To set the time, press the number (2) on the
keypad to bring up a data entry dialog. Enter the duration in seconds.
* Note *
The value must be between ‘0’ and ‘99999’ seconds. If the
Ad file is a motion graphic or video and ‘0’ is selected, the Ad
will be displayed for the actual playing time of the file.
C-7
MODEL RL5000 USER MANUAL
Active Hours. By default, the graphic will be displayed every hour of the day. If
you want to restrict the display of the graphic to particular hours of the day,
leave a checkmark next to the hour in which you want to display the graphic.
Remove the checkmark from those hours in which you don't want the graphic to
be displayed.
To configure the Active Hours for the current ad graphic, press the number (3)
on the keypad to move a highlight bar to the first selection in the Active Hours
window, then use the <Arrow> keys on the keypad to move up and down in the
list. Press the <CTRL> key on the keypad to toggle a highlighted selection
between checked and not checked.
Active Ad Field. Select the location(s) where the ad graphic will be displayed
and/or printed:
•
•
•
•
Advertisement
Coupon Graphic
Logo
Receipt Graphic
To configure the Active Ad Field for the current ad graphic, press the number (4)
on the keypad to move a highlight bar to the first selection in the Active Ad Field
window, then use the <Arrow> keys on the keypad to move up and down in the
list. Press the <CTRL> key on the keypad to toggle a highlighted selection
between checked and not checked.
Press the <Enter> key on the keypad to accept the current Ad Properties settings or <Cancel> to exit without saving.
C-8
APPENDIX B - ADS GRAPHICS
MOVE UP
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the ADS GRAPHICS menu,
press the number (7) on the
keypad.
3.
To use the MOVE UP feature,
press the number (4) on the
keypad.
DESCRIPTION:
The order in which multiple ad graphics are displayed on the LCD screen is
determined by their arrangement in the Ads/Graphics display list. For example,
assume the following items are listed, in the order shown:
store01
promo06
movieclip10
This means that store01 will be shown first, promo06 will be shown second and
movieclip10 will be shown third. Then the sequence will repeat.
If you want movieclip10 to be shown before promo06, move it upward in the list,
so that it appears before promo06. To accomplish this, first highlight movieclip10
using the <Arrow> keys on the keypad. Next, press the number (4) on the
keypad once to move the entry up one position in the order. The movieclip10
entry will replace promo06 in the second position and promo06 will be pushed
down to the third position. The new order will be:
store01
movieclip10
promo06
Note: To move an entry down in the list, use the Move Down function.
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MODEL RL5000 USER MANUAL
MOVE DOWN
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the ADS GRAPHICS menu,
press the number (7) on the
keypad.
3.
To use the MOVE DOWN feature, press the number (5) on
the keypad.
DESCRIPTION:
The order in which multiple Ad graphics are displayed on the LCD screen is
determined by their arrangement in the Ads/Graphics display list. For example,
assume the following items are listed, in the order shown:
store01
promo06
movieclip10
This means that store01 will be shown first, promo06 will be shown second and
movieclip10 will be shown third. Then the sequence will repeat.
If you want store01 to be shown after promo06, move it downward in the list, so
that it appears after promo06. To accomplish this, first highlight store01 using
the <Arrow> keys on the keypad. Next, press the number (5) on the keypad once
to move the entry down one position in the order. The store01 entry will replace
promo06 in the second position and promo06 will be moved up to the first
position. The new order will be:
promo06
store01
movieclip10
Note: To move an entry up in the list, use the Move Up function.
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APPENDIX B - ADS GRAPHICS
COUPONS (GRAPHICS)
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen,
select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
2. To View the options available
at the COUPON menu, press
the number (2) on the keypad.
3.
To configure the type of COUPON the ATM will issue when
coupons are enabled, press the
number (1) on the keypad repeatedly until the desired selection is displayed in the text
box.
4.
To adjust the LAYOUT of the text
and graphic printed on the coupon receipt, press the number (8)
on the keypad to toggle between
the options shown in the LAYOUT text box.
5.
To select the GRAPHIC that will
be printed on the coupon, press
the number (9) on the keypad.
Note: Only .BMP files can be used for
printed coupons.
DESCRIPTION:
COUPONS are used to notify customers of awards, prizes, sales, or other
promotional opportunities. Coupons
are delivered to the customer in two
ways: printed or dispensed.
This dialog lets you configure up to two versions of either type of coupon, as
described below:
1.
Printed1. This is the first of two available printed coupon types. Printed
coupons are delivered to the customer via the receipt printer.
2.
Printed2. Alternate version printed coupon.
3.
Dispensed1. This is the first of two available dispensed coupon types.
Dispensed coupons are dispensed from one or more of the note cassettes.
4.
Dispensed2. Alternate version dispensed coupon.
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MODEL RL5000 USER MANUAL
Press the number (1) on the keypad to cycle through the available coupon
types. After selecting the coupon type, configure the remaining coupon settings as needed. Press <Enter> to accept the settings or <Cancel> to exit.
The LAYOUT parameter establishes the orientation of text and graphics on printed
coupons. The orientation can be set to either of two types: Landscape or Portrait.
Top Graphic. The selected graphic is printed at the top of the designated receipt.
Bottom Graphic. The selected graphic is printed at the bottom of the designated
receipt.
Top & Bottom Graphic: The selected graphic is printed at the top and bottom of
the designated receipt.
The COUPON/ BROWSE dialog enables you to locate and select the graphic that
will appear on printed coupons. The Browse controls are described below:
1.
Look In. Press this button to cycle through the available locations for
coupon graphic files: Hard Disk, CD ROM, or Floppy Drive.
2.
Files of Type. Selects the graphic file type to browse for. The default file
type is Bitmap (.BMP).
The File List shows the available files in the selected location that are of the
selected type. The Filename, Size and Date/Time attributes are shown for each
file. Use the left or right <Arrow> keys on the keypad to highlight a file.
Press the <Enter> button to accept the currently highlighted coupon graphic or
<Cancel> to exit without making a selection.
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APPENDIX B - ADS GRAPHICS
GRAPHIC EXAMPLES
BANNER
205 x 56
LOGO
310 x 86
WELCOME
SCREEN
315 x 385
FULL
SCREEN
640x480
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MODEL RL5000 USER MANUAL
GRAPHIC EXAMPLES
RECEIPT
480 x 120
TRANSACTION AD
640 x 260
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APPENDIX B - ADS GRAPHICS
UPDATING TERMINAL SOFTWARE (RL/FT5000)
This step procedure describes how to perform a software update for the RL/FT5000.
You will need a Flash drive device (USB
storage device) with the terminal software
loaded in it.
1.
2.
From the MAIN MENU screen,
select the SYSTEM PARAMETERS option by pressing the
number (5) on the keypad.
Open the Control Panel. Locate
the Docking Board assembly
shown below. Connect the
Flash drive to either of the 2
USB ports available.
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3.
If your Flash drive has an indicator, it will light briefly, then
extinguish. When light extinguishes, this indicates the storage device has been found by
the operating system of the
ATM. If your Flash drive does
not have an indicator, proceed
to the next step.
4.
Press the number (7) on the
keypad to access the SOFTWARE UPDATE function. This
function searches for the terminal software setup program
on the external storage device.
MODEL RL5000 USER MANUAL
5.
In the Look In option should
be the “USB” location. If it’s
not present, <Cancel> out of
the SOFTWARE UPDATE
screen and then re-enter the
same screen.
7.
Use the left and right <Arrow>
keys on the keypads to highlight the selected file. Press
<Enter> when selected.
8.
A screen will appear verifying
the selected file and prompt to
restart the terminal. Press <Enter> to continue.
9.
6.
When the Look In option has
“USB” present, the Filename
screen should have the terminal software, size, and date/
time attributes for each file
loaded in the Flash drive.
The terminal will restart at this
time and the installation of the
software will be performed automatically. After the terminal
completes it’s reboot sequence, remove the Flash drive
device.
NOTE: An additional restart is recommended after the file is loaded.
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