User Manual - US Cellular

User Manual - US Cellular
4G LTE™ Router with Voice
User Manual
1 1-888-944-9400
U.S. Cellular® Customer Service
LEGAL INFORMATION
Copyright © 2014 ZTE CORPORATION.
All rights reserved.
No part of this publication may be excerpted, reproduced,
translated or utilized in any form or by any means,
electronic or mechanical, including photocopying and
microfilm, without the prior written permission of ZTE
Corporation.
Notice
The manual is published by ZTE Corporation. We reserve
the right to make modifications on print errors or update
specifications without prior notice.
1
Disclaimer
4G LTE is not available in all areas. See uscellular.com/4G
for complete coverage details. 4G LTE service provided
through King Street Wireless, a partner of U.S. Cellular.
LTE is a trademark of ETSI.
ZTE Corporation expressly disclaims any liability for faults
and damages caused by unauthorized modifications of the
software.
Images and screenshots used in this manual may differ
from the actual product. Content in this manual may differ
from the actual product or software.
2
SIM Card Limited Warranty
Subject to the exclusions contained below, United States
Cellular Corporation (“U.S. Cellular”) warrants to the
original purchaser (“You” or “Your”) of the handset with
which the 4G LTE™ SIM Card was provided that the 4G
LTE SIM Card will be free from defects in material and
workmanship for a period of one (1) year from the date
You purchased the handset (the “Warranty Period”). This
warranty is not transferable. Should a defect appear during
the Warranty Period, U.S. Cellular will send a replacement
4G LTE SIM Card to Your address within the United States
without charge provided that you request the replacement
4G LTE SIM Card during or within thirty (30) days following
the Warranty Period by calling U.S. Cellular Customer
Service at 1-888-944-9400 (or dialing 611 on Your
U.S. Cellular handset) or by visiting a U.S. Cellular
retail store.
3
REPLACEMENT OF THE 4G LTE SIM CARD AS
PROVIDED HEREIN IS YOUR EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY, AND IS IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES
OF TITLE, FITNESS FOR A PARTICULAR PURPOSE,
MERCHANTABILITY, NON-INFRINGEMENT OR ARISING
FROM COURSE OF DEALING OR USAGE OF TRADE.
NEITHER U.S. CELLULAR NOR ANY OF ITS AFFILIATES
OR RETAILERS SHALL BE LIABLE TO YOU FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, ECONOMIC,
EXEMPLARY, PUNITIVE OR CONSEQUENTIAL
DAMAGES (INCLUDING, WITHOUT LIMITATION,
LOSS OF DATA, LOSS OF REVENUE OR PROFITS,
DAMAGE TO PROPERTY OR LOSS OF USE). IN NO
EVENT SHALL U.S. CELLULAR’S, ITS AFFILIATES’ OR
RETAILERS’ LIABILITY TO YOU OR ANY THIRD PARTY
WITH RESPECT TO THE 4G LTE SIM CARD EXCEED
THE COST OF REPLACING THE 4G LTE SIM CARD.THIS
LIMITED WARRANTY SHALL BE CONSTRUED UNDER
THE LAWS OF THE STATE OF ILLINOIS, EXCLUDING
ITS CONFLICTS OF LAW PROVISIONS.
4
SOME STATES AND JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, OR THE DISCLAIMER OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT
APPLY TO YOU.
No agent, employee, dealer, retailer, representative or
reseller is authorized to modify or extend the terms of this
Limited Warranty.
Version No.: R1.0
Edition Time: June 31, 2014
5
Contents
Getting to Know Your Device................................ 8
Appearance...................................................................8
Device Installation................................................ 10
Before You Begin........................................................10
Installing the Battery and SIM Card............................10
Indicators.....................................................................12
Connecting to your 4G LTE™ Router with Voice... 14
Switching on Your Router............................................ 15
Power Supply..............................................................16
About 4G LTE™ SIM Card.......................................... 16
Accessing the Internet......................................... 16
Connecting to Your Device ......................................... 17
WPS Functionality.......................................................20
Voice Function...................................................... 21
Making a Call..............................................................21
6
Answering a Call.........................................................21
Call Forwarding...........................................................22
Call Waiting.................................................................24
Three-Way Calling......................................................24
Emergency Call...........................................................25
Voicemail.....................................................................25
Web Portal Configuration.................................... 26
Settings................................................................. 32
Network Settings.........................................................32
Wi-Fi Settings .............................................................36
Device Settings...........................................................41
Firewall........................................................................42
Router Settings...........................................................49
Warning and Notice.............................................. 50
Radio Frequency (RF) Exposure......................... 53
FCC Compliance................................................... 54
Troubleshooting................................................... 56
7
Getting to Know Your Device
Appearance
8
1. 4G LTE™ SIM
card slot
Insert your 4G LTE SIM Card.
2. Reset button
Reset your router.
3. External antenna connector
To get strength signal.
This button is used to start/end the
Wi-Fi Protected Setup authentication
process and enable/disable the Wi-Fi
function.
4. WPS button
• Hold it for 3 seconds to activate the
WPS Function.
• When the WPS function is
available, press it to deactivate the
WPS function.
Press it to enable/disable the Wi-Fi
WPS function.
5. Phone
Standard RJ11 connector for the
telephone.
6. LAN
Ethernet connector to computer.
7. Power Socket
Connector to the external power supply.
8. Power Switch
Turn your router on or off.
9. Indicators
Indicate the status of your router.
9
Device Installation
Before You Begin
You can charge your router by using an adapter.
• Insert the charger lead carefully with the plug arrow
facing the bottom of the router.
• Do not use excessive force to insert the plug.
• Make sure the plug is facing the right way, and lined up
correctly. Insert it gently.
Installing the Battery and SIM Card
1. Slide the back cover and remove it.
10
2. Install the battery.
3. Install the 4G LTE™ SIM Card.
IMPORTANT:
Your device only supports the 4G LTE SIM card. To avoid
damaging the device, please use the card that comes
installed or included in the box of the router.
11
Indicators
Indicator
Power
State
Off
Voicemail
Description
Green steady AC power present
No AC power
Green blinking New voicemail waiting
Off
No new voicemail
More than 50% discharging
Green steady (charger not present, or fully
charged)
Battery
Green blinking
More than 50% charging
(charger present)
Yellow steady
20%-50% discharging
(charger not present)
Yellow blinking
20%-50% charging (charger
present)
Red steady
Less than 20% discharging
(charger not present)
Red blinking
Less than 20% Charging
(charger present)
Off
Battery not present
12
Wi-Fi
Green steady Wi-Fi on
Blinking
Off
Data
Network
Wi-Fi off
Green steady
Connected to the LTE
network
Yellow steady
Connected to CDMA 1x or
EVDO
Blinking
Red steady
Voice
Signal
Strength
Active data connection
Roaming
No service, limited service,
searching, no 4G LTE™ SIM
card or other abnormal status
Green steady Strong (3, 4 & 5 bars) signal
Yellow steady Weak (1 & 2 bars) signal
Blinking
Red steady
Roaming
No service, limited service,
searching
NOTE:
The phone function needs network support.
13
Connecting to your 4G LTE™ Router
with Voice
Please refer to the following picture for connecting to your
4G LTE Router with Voice. If you want to use the mobile
network to connect to the Internet or use your land line
phone, you need to insert your 4G LTE SIM card first.
14
Switching on Your Router
1. Press and hold the Power Key to get started. Make
sure that the power indicator is on.
NOTE:
Do not put anything on top of the router. Do not lay two
routers on top of each other during usage.
2. Wait 1-2 minutes after turning the router on before you
use the service. The data network indicator should be
lit on.
NOTE:
• When the router is turned off, an incoming caller will
hear the following prompt: “The number you have
dialed is currently unavailable.”
• If the data network indicator is red blinking constantly,
try to move the router to another location. The router
takes 1-2 minutes to initialize, attach to the network,
and obtain an IP address.
15
Power Supply
For normal operation, connect the router to the external
power adapter. When there is no available external power
supply, the router can still work with the battery installed.
NOTE:
Please charge battery completely before using.
About 4G LTE™ SIM Card
Avoid handling the 4G LTE SIM card unnecessarily. Hold
the card by the edges to prevent static damage. Keep
the 4G LTE SIM card away from electrical and magnetic
appliances. If you cannot get service, make sure that:
• You are in an area which has network coverage.
• You are using the correct 4G LTE™ SIM card.
Accessing the Internet
Before accessing the Internet, please make sure that the
following operations are finished:
• Your device is connected via a network cable or Wi-Fi.
• Your PC is configured.
16
Connecting to Your Device
Via Wi-Fi
1. Power on your device. It will take 1-2 minutes to
initialize.
2. Use your Wi-Fi application on the client to search for
the available wireless networks.
17
3. Select the SSID of your device, and then click Connect.
NOTE:
SSID is printed on the device label beneath the battery door.
4. Input the password, and then click Connect.
NOTE:
The password for the Wi-Fi connection is on the label of
your device located under the battery cover.
18
5. The client will connect to your device.
Via Ethernet port
1. Connect the Ethernet cable to the LAN port and your
computer.
19
2. Your computer will acquire network connection via
Router with Voice and get connected to the internet
automatically.
WPS Functionality
Your device supports WPS functionality. You can use this
function to connect the client to your device.
1. Power on your device, and enable the Wi-Fi function
on your device.
2. Press the WPS button on your device to start ‘Wi-Fi
Protected Setup’ authentication process.
3. Enable the WPS function on your client to respond to
this authentication process.
4. Follow the system prompts on your client to finish the
connection.
20
Voice Function
Making a Call
To make a call:
1. Pick up the handset.
2. Key in the telephone number.
3. You can either press the # key on the telephone to
send the call, or wait 4-8 seconds for the call to be
connected automatically.
4. The call will be connected.
NOTE:
If there is no signal indication, the radio signal is
unavailable. Change the location of the router and make
sure that nothing is blocking it.
Answering a Call
When the phone rings, pick up the handset to answer it.
If the telephone has hands-free functionality, you can also
answer the call by pressing the Hands-free button. Press
the Hands-free button again to end the call.
21
Call Forwarding
With Call Forwarding you can forward the calls to another
phone number.
Immediate Call Forwarding
To enable Immediate Call Forwarding:
• Pick up the handset and press *72 phone number#.
Tip: Enter the phone number where you want calls to
be forwarded. (e.g. *721234567890#).
• You will hear a confirmation tone.
• Hang up your telephone or return the phone to its base.
To deactivate Immediate Call Forwarding:
• Pick up the handset and press *720#.
• You will hear a confirmation tone.
• Hang up your telephone or return the phone to its base
Busy Call Forwarding
To enable Busy Call Forwarding:
• Pick up the handset and press *90 phone number#.
Tip: Enter the phone number where you want calls to
be forwarded. (e.g. *901234567890#)
• You will hear a confirmation tone.
22
•
Hang up your telephone or return the phone to its base.
To deactivate Busy Call Forwarding:
• Pick up the handset and press *900#.
• You will hear a confirmation tone.
• Hang up your telephone or return the phone to its base.
No Answer Call Forwarding
To enable No Answer Call Forwarding:
• Pick up the handset and press *92 phone number#.
Tip: Enter the phone number where you want calls to
be forwarded. (e.g. *921234567890#)
• You will hear a confirmation tone.
• Hang up your telephone or return the phone to its base.
To deactivate No Answer Call Forwarding:
• Pick up the handset and press *920#.
• You will hear a confirmation tone.
• Hang up your telephone or return the phone to its base.
23
Call Waiting
If you subscribe the call waiting service with your local
telephone service provider, you will hear a beep tone
if someone calls while you are already on a call. Press
FLASH on the handset to put your current call on hold and
take the new call. You can press FLASH any time to switch
back and forth between calls.
• Press the Flash key lightly to switch back to the first
call.
• Press the Flash key again to switch between two calls.
Three-Way Calling
While on an existing call, first press FLASH key then
dial the second phone number, when the second party
answers, press the Flash key again to complete the threeway connection. If the second party does not answer, press
the Flash key to end the connection and return to the first
party.
NOTE:
If your phone does not have a Flash key, use the off-hook
mechanism supported by your phone instead.
24
Emergency Call
When making an emergency call, keep the device and
phone power on and in service area. Pick up the phone
receiver and key in the emergency number, wait for 3
seconds to send automatically.
Voicemail
The new voicemail indicator will light up when there is a
new voicemail.
Dial the voicemail number by the phone to listen to the
voicemail following the guide prompt.
NOTE:
• Before using the voicemail function, please consult
with your network provider to confirm that the voicemail
•
feature has been activated.
The function needs network support.
25
Web Portal Configuration
To access Web Portal:
Login to the Web Portal Configuration Page.
1) Launch an Internet browser and enter
http://192.168.1.1 or http://uscc.router in the
address bar. The login page appears.
26
2) Input the password (for the default password,
please check the label on your router), and then
click Login to access the Web Portal Configuration
Page. Now, you can customize your 4G LTE™
Router with Voice, such as the configuration on
Internet, network selection, password and security
settings, data usage, etc.
Changing the operation mode:
1.
Select Change to choose the operation mode.
NOTE:
If you change the operation mode, the device will be
restarted automatically.
27
2. Set the detailed parameters for the operation mode.
• For Bridge mode
You can use Wi-Fi to connect to your router, and you
need to connect the WAN to the LAN port via Ethernet
cable and set your PC or other Wi-Fi clients to obtain
the IP address automatically.
Your clients can obtain the IP address from the WAN
DHCP host and connect to the Internet directly.
NOTE:
If you want to change the operation mode to the other
two modes, you need manually set your PC client a fixed
IP address like 192.168.1.X, then log in the Web Portal
Configuration Page via http://192.168.1.1 to change it.
28
• For Cable Broadband mode
Please select PPPoE, set the PPPoE parameters, and
then click Connect.
NOTE:
Your service provider gives you the User Name and Password.
29
Please select Static, input all the parameters, and then
click Apply.
NOTE:
Your service provider gives you the static address
information.
Please select DHCP, and then click Apply.
30
NOTE:
Your service provider does not give you any parameters.
• For Wireless Broadband mode
Please select the Wireless Broadband Mode, and
click Apply.
On this mode, you need to use your 4G LTE™ SIM card to
connect to your Internet service. You can change dial-up
settings, network selection and APN.
31
Settings
Do not modify any settings unless instructed by your
service provider.
Network Settings
• Dial-up Settings
After the client is connected to your router successfully, you
can access the Internet in the Automatic or Manual mode.
The default mode is Automatic.
Mode
Operations
Automatic
Your device is automatically connected to
the Internet, and you can surf the Internet
through the client.
Manual
Log in the Web Portal Configuration Page,
and select Settings > Network Settings
> Dial-up Settings > Manual (To change
the current setting, please disconnect from
network), then Apply.
32
• Network Selection
Select Settings > Network Settings > Network Selection,
you can change the network selection mode as follows:
u
u
LTE/CDMA mode: Default 4G LTE™ preferred
network.
3G auto: CDMA EVDO/1X Hybrid mode.
33
• APN
To connect to the Internet, you can use the default Access
Point Names (APNs) in Auto/Manual mode. Select
Settings > Network Settings > APN.
u
u
Auto: The device will configure automatically
according to MCC\MNC.
Manual (Default): You can set APN by yourself.
34
Create a new APN by selecting the Manual mode, then
Add New.
35
Wi-Fi Settings
• Basic settings
Select Settings > Wi-Fi Settings > 2.4GHz / 5.0GHz, and
the wireless network’s basic parameters are shown in the
following figure:
u
u
2.4GHz SSID Switch: Enable or disable 2.4GHz
SSID function.
Network Name(SSID) : Service Set Identifier (SSID).
Enter a string less than 32 characters as the name
36
for your wireless local area network (WLAN).
Broadcast Network Name(SSID): Disable or
Enable (Default) this function. If Enable is selected,
the router broadcasts the SSID, and other devices
can detect and connect to it. If Disable is selected,
the other devices cannot detect the router. You can
only connect to the router by manual setting.
u
AP Isolation: When Enable is selected, each
of your wireless clients will not be able to
communicate with each other. When Disable is
selected, each of your wireless clients will be able
to communicate with each other.
u
Security Mode: The security modes are described
below:
1. OPEN: You can authenticate successfully with a
SSID, whether it is valid or empty.
2. WPA-PSK/WPA2-PSK: Apply both the WPA-PSK
and WPA2-PSK scheme.
3. WPA2(AES)-PSK: This is the more secure
version of WPA with implementation of the 802.11i
standard.
u
37
u
If the authentication type is WPA2(AES)-PSK or
WPA-PSK/WPA2-PSK, the bottom part of the
configuration page displays WPA parameters.
Max Station Number: Set the maximum number
of wireless networks connecting to the router.
• Advanced settings
Select Settings > Wi-Fi Settings > 2.4GHz / 5.0GHz, and
you can set the band selection, network mode, channel
bandwidth and etc.
38
• Black List
Select Settings > Wi-Fi Settings > Black List, to enable
or disable black list. You can enable the black list so that
the devices in the black list are not allowed to connect to
this router.
39
• WPS
Select Settings > Wi-Fi Settings > WPS, You can
enable Wi-Fi Protected Setup(WPS) by PIN(PIN code) or
PBC(push-button) mode, the two modes are described
below:
u
u
PIN: Set the client's PIN code in client PIN field.
PBC: Press the WPS button of the router or select
PBC, and then click Apply. Press the WPS button
on the client wireless adapter within two minutes,
and the negotiation process will be established.
40
Device Settings
Voice Capability
Set to enable voice capability switch.
Web Portal
Passwords
Set the login password.
Reset
Set all the settings to their factory
default values, and then the router
will restart automatically.
Restart
Restart the router.
Power Save
Set the Wi-Fi range and device sleep
time to save your router’s battery
power.
SNTP
Set the time by auto or configure
manually.
Software update
Click Update Now button to update
software manually.
NOTE:
Make sure you have inserted the 4G LTE™ SIM card
correctly.
41
Firewall
You may setup firewall rules to protect your network from
viruses, worms and malicious activity on the Internet.
NOTE:
You can set the maximum to 10 filtering items for MAC/IP/
Port Filtering, URL Filtering and Port Forwarding.
• MAC/IP/Port Filtering
Select Settings > Firewall > Port Filtering, the Mac/IP/
Port Filtering is shown in the following figure:
42
Only Port Filtering is Enable, then Apply, the filter settings
will appear:
•
Default Policy: Set how to handle the packet if none
of the rules matches.
43
u
u
u
u
u
u
IP Settings: Select the Internet Protocol version.
MAC address: Set the MAC address that will be
filtered.
Source IP Address: Set the source IP address
that will be filtered.
Dest. IP Address: Set the destination IP address
that will be filtered.
Protocol: Set which protocol will be used for
filtering.
Action: Set how to handle the packet if it matches
with the rule.
Comment: Type comment for the filter settings.
u
NOTE:
Filtering rules are matched one by one. If this provision is
met, it will not continue to match the rules listed below.
To add a new rule:
1. Input the detail information in the Mac/IP/Port Filtering
area.
2. Click Apply in the Mac/IP/Port Filtering area.
To delete a rule:
Select the rule in the Current Mac/IP/Port Filtering rules
in the system area, then Click Delete.
44
• Port Forwarding
You can setup virtual servers to provide services on the
Internet. Select Firewall > Port Forwarding, the virtual
server settings is shown in the following figure:
45
If you select Enable, then Apply, the Virtual Server
Settings will appear:
u
u
u
u
IP Address: Set IP address for the virtual server.
Port Range: Set port numbers for the virtual
server.
Protocol: Set protocol for the virtual server.
Comment: Type comments for the virtual server
settings.
46
Click Apply to confirm your configuration.
To delete a virtual server:
Select the virtual server in the Current Virtual Servers in
the system area, then Click Delete.
• URL Filtering
You can set up content filter to restrict the improper content
access. Select Firewall > URL Filtering, the URL Filtering
is shown in the following figure:
Type a URL address, and then click Apply to add the URL
address into the filtering list. The new URL filtering item will
be shown in the Current URL Filtering field. To delete a
URL filtering item, select the URL in the Current URL
Filtering area, then click Delete.
47
• UPnP
It allows the router to advertise its UPnP capabilities.
Select Firewall > UPnP, select Enable.
• DMZ
You can set up a De-militarized Zone (DMZ) to separate
internal network with the Internet. Select Firewall > DMZ,
the DMZ setting is shown in the following figure:
48
If you select Enable, set the DMZ IP Address, and then
click Apply to confirm your configuration.
Router Settings
Select Settings > Router settings the router information is
shown in the following figure:
u
IP Address: IP address for LAN interface.
Subnet Mask: Subnet mask for the IP address.
DHCP Server: Enable or disable DHCP server
function.
u
DHCP IP Pool: Allocate begin and end IP address
for IP pool.
u
DHCP Lease Time: Define how long the leased IP
address will be expired, and will relocate new IP
address.
Click Apply to confirm your configuration.
u
u
49
Warning and Notice
Safety Precautions
•
•
•
•
•
Some electronic routers may be susceptible to
electromagnetic interference. Locate the router away
from the TV, radio and other electronic equipment to
avoid electromagnetic interference.
The router may interfere with medical routers like
hearing aids and pacemakers. Consult a physician or
the manufacturer of the medical router before using the
router.
Please keep yourself at least 20 centimeters away from
router.
Do not use your router in dangerous environments
such as oil terminals or chemical factories where
there are explosive gases or explosive products being
processed.
Please use original accessories or accessories that
are authorized by ZTE. Unauthorized accessories may
affect the router performance, damage the router or
cause danger to you.
50
•
•
•
•
•
•
•
•
Do not attempt to dismantle the router. There are no
user serviceable parts.
Do not allow the router or accessories to come into
contact with liquid or moisture at any time. Do not
immerse the router in any liquid.
Do not place objects on top of the router. This may lead
to overheating of the router.
The router must be placed in a ventilated environment
for use.
Do not expose the router to direct sunlight or store it
in hot areas. High temperatures can shorten the life of
electronic routers.
Do not allow children to play with the router or charger.
Keep the length of the cable between the router and
the phone less than 10 meters.
The router is for indoor use only. Do not use the router
outside. Do not connect telephone extensions which
run outside of the building. These can result in lightning
damage to your unit.
51
Cleaning and Maintaining
•
•
•
•
Use an antistatic cloth to clean the router. Do not use
chemical or abrasive cleanser as these could damage
the plastic case. Turn off your router before you clean
it.
Use the router within the temperature range of -10°C to
+55°C, and the storage temperature range is -20°C to
+65°C. The humidity range is between 5% and 95%.
Do not use your router during a thunderstorm. Remove
the main power pack from the wall socket.
Do not take out your 4G LTE™ SIM card unnecessarily.
The 4G LTE SIM card may be easily lost or it can be
damaged by static electricity.
52
Radio Frequency (RF) Exposure
Your device contains a transmitter and a receiver. When
it is ON, it receives and transmits RF energy. When you
communicate with your device, the system handling your
connection controls the power level at which your device
transmits.
Important safety information regarding radio frequency
radiation (RF) exposure. To ensure compliance with RF
exposure guidelines the device must be used with a
separation from the body. Failure to observe these
instructions could result in your RF exposure exceeding the
relevant guideline limits.
The maxim permissible exposure is defined in 47 CFR
1.1310 with 1mW/cm*cm. The transmitter is using external
antenna that operate at 20cm or more from nearby
persons. The maxim power density is 0.157mW/cm*cm.
The FCC grant can be found under the Display Grant
section of http://www.fcc.gov/oet/fccid
after searching on FCC ID: SRQ-MF275U.
53
FCC Compliance
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
Caution: Changes or modifications not expressly approved
by the manufacturer could void the user’s authority to
operate the equipment.
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference
in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
54
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference
by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and
receiver.
— Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
— Consult the dealer or an experienced radio/ TV
technician for help.
55
Troubleshooting
Voice-Related Problems
Symptoms
Possible Problems/ Solutions
•
No dial tone.
There is a prompt/
phone alert/
announcement
as soon as I lift the
phone off the hook.
The line is noisy/
distorted when I lift the
phone off the hook.
•
Please wait for 1-2 minutes
after the router is turned on.
If the signal LED light is
blinking, you have poor
RF reception. Change the
location of the router.
•
Make sure you have
inserted the 4G LTE SIM
card correctly.
•
Remove any electrical
appliance that is too close to
the phone or router.
The cable or phone set
might be faulty.
•
56
Symptoms
Possible Problems/ Solutions
•
Put the phone on hook
and try again. If you are
connected to the Internet
using the CDMA network,
please disconnect this first.
•
When you have finished
dialing, you can press the #
key or wait 4-8 seconds to
connect the call.
•
If you are connected using
the CDMA network then
you cannot surf the net
and make a phone call
simultaneously.
Please disconnected
the internet, and wait 30
seconds to 1 minute before
I hear a rapid tone as
soon as I lift the phone
off the hook.
After dialing the last
digit, I hear silence.
Cannot make or
receive a call when
surfing on the Internet.
•
making a call.
57
Internet Related Problems
Symptoms
Possible Problems/ Solutions
•
Cannot access the
Internet at all.
•
•
The download or
upload speeds are
very slow.
•
•
Cannot visit the Web
Portal configuration
page.
•
•
Please check your
configuration settings.
Please wait 1-2 minutes for the
router to initialize.
Check your service indicator
LED’s.
The speed is dependent on
signal strength. Check your
signal strength and network
type.
Enter the correct address.
The default address is
http://192.168.1.1 or http://
uscc.router.
Only use one network adapter
in your PC.
Do not use any proxy server.
58
Symptoms
Possible Problems/ Solutions
•
•
Cannot establish
the Wi-Fi connection •
between your router
and client.
•
Make sure the Wi-Fi function is
active. Press the WPS button
to enable the Wi-Fi WPS
function.
Refresh the network list and
select the correct SSID.
Check the IP address to make
sure your client can obtain an
IP address automatically in
the Internet protocol (TCP/IP)
properties.
Type the correct network key
(Wi-Fi password) when you
connect to the router.
59
Others
Symptoms
Possible Problems/ Solutions
The voice signal
•
indicator is always
blinking or does
not light.
•
About the
password:
•
This indicates poor reception.
Try moving the router to another
location near the window.
For the default password of the
Web Portal configuration page
and Wi-Fi connection password,
please check the label on the
router.
If you changed the password and
forgot the new password, you
need to restore the router to the
factory default settings.
For more assistance, please:
• Sending an E-mail to [email protected]
• Visiting www.zteusa.com
• Calling the service hotline 877–817–1759
60
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