Anpviz Security Baseline HiLook Network Video Recorder User Manual

Network Video Recorder
User Manual
Network Video Recorder User Manual
User Manual
COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the properties of
Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be
“Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced,
changed, translated, or distributed, partially or wholly, by any means, without the prior written
permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties,
guarantees or representations, express or implied, regarding to the Manual.
About this Manual
This Manual is applicable to Network Video Recorder (NVR).
The Manual includes instructions for using and managing the product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version in the company website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the properties of Hikvision in various
jurisdictions. Other trademarks and logos mentioned below are the properties of their respective
owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS
HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS,
EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE
USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY
AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL
OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER
ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR
JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS
THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS
USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
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Network Video Recorder User Manual
Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his
own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked with "CE" and
comply therefore with the applicable harmonized European standards listed under the
EMC Directive 2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as
unsorted municipal waste in the European Union. For proper recycling, return this
product to your local supplier upon the purchase of equivalent new equipment, or
dispose of it at designated collection points. For more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery that cannot be disposed of
as unsorted municipal waste in the European Union. See the product documentation for
specific battery information. The battery is marked with this symbol, which may include
lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the
battery to your supplier or to a designated collection point. For more information see:
www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.
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Network Video Recorder User Manual
Applicable Models
This manual is applicable to the models listed in the following table.
Series
Model
NVR-104MH-C
NVR-100MH-C
NVR-108MH-C
NVR-116MH-C
NVR-100MH-C(B)
NVR-200MH-C
NVR-200MH-C(B)
NVR-100MH-C/P
NVR-100MH-C/P(B)
NVR-200MH-C/P
NVR-104MH-C(B)
NVR-108MH-C(B)
NVR-208MH-C
NVR-216MH-C
NVR-208MH-C(B)
NVR-104MH-C/4P
NVR-108MH-C/8P
NVR-104MH-C/4P(B)
NVR-108MH-C/8P(B)
NVR-208MH-C/8P
NVR-216MH-C/16P
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Provides additional information to emphasize or supplement
important points of the main text.
Indicates a potentially hazardous situation, which if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Indicates a hazard with a high level of risk, which if not avoided, will
result in death or serious injury.
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Network Video Recorder User Manual
Safety Instructions

Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.

In the use of the product, you must be in strict compliance with the electrical safety
regulations of the nation and region. Please refer to technical specifications for detailed
information.

Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with 100~240 VAC or 12 VDC according to the IEC60950-1 standard. Please refer to
technical specifications for detailed information.

Do not connect several devices to one power adapter as adapter overload may cause
over-heating or a fire hazard.

Please make sure that the plug is firmly connected to the power socket.

If smoke, odor or noise rise from the device, turn off the power at once and unplug the power
cable, and then please contact the service center.
Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:

Ensure unit is installed in a well-ventilated, dust-free environment.

Unit is designed for indoor use only.

Keep all liquids away from the device.

Ensure environmental conditions meet factory specifications.

Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of
dropping it may cause damage to the sensitive electronics within the unit.

Use the device in conjunction with an UPS if possible.

Power down the unit before connecting and disconnecting accessories and peripherals.

A factory recommended HDD should be used for this device.

Improper use or replacement of the battery may result in hazard of explosion. Replace with
the same or equivalent type only. Dispose of used batteries according to the instructions
provided by the battery manufacturer.
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Network Video Recorder User Manual
Product Key Features
General

Connectable to network cameras, network dome and encoders.

Connectable to the third-party network cameras like ACTI, Arecont, AXIS, Bosch, Brickcom,
Canon, PANASONIC, Pelco, SAMSUNG, SANYO, SONY, Vivotek and ZAVIO, and cameras that
adopt ONVIF or PSIA protocol.

Connectable to the smart IP cameras.

H.265+/H.265/ H.264+/H.264/MPEG4 video formats.

PAL/NTSC adaptive video inputs.

Each channel supports dual-stream.

Up to 8/16/32/64 network cameras can be added according to different models.

Independent configuration for each channel, including resolution, frame rate, bit rate, image
quality, etc.

The quality of the input and output record is configurable.
Local Monitoring

HDMI and VGA outputs provided.

HDMI video output at up to 4K resolution.

Multiple screen display in live view is supported, and the display sequence of channels is
adjustable.

Live view screen can be switched in group. Manual switch and auto-switch are provided and
the auto-switch interval is configurable.

Configurable main stream and sub-stream for the live view.

Quick setting menu is provided for live view.

Motion detection, video tampering, video exception alert and video loss alert functions.

Privacy mask.

Multiple PTZ protocols supported; PTZ preset, patrol and pattern.

Zooming in by clicking the mouse and PTZ tracing by dragging mouse.
HDD Management

Up to 2 SATA hard disks for NVR-200MH-C (/P), and 1 SATA hard disk for NVR-100MH-C (/P)
series NVR.

Up to 6 TB storage capacity for each disk supported.

Supports 8 network disks (NAS/IP SAN disk).

Supports S.M.A.R.T. and bad sector detection.

HDD group management.

Supports HDD standby function.
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Network Video Recorder User Manual

HDD property: redundancy, read-only, read/write (R/W).

HDD quota management; different capacity can be assigned to different channel.
Recording and Playback

Holiday recording schedule configuration.

Continuous and event video recording parameters.

Multiple recording types: manual, continuous, alarm, motion, motion | alarm, and motion &
alarm VCA.

8 recording time periods with separated recording types.

Pre-record and post-record for alarm, motion detection for recording, and pre-record time for
schedule and manual recording.

Searching record files and captured pictures by events (alarm input/motion detection).

Tag adding for record files, searching and playing back by tags.

Locking and unlocking record files.

Local redundant recording.

Provide new playback interface with easy and flexible operation.

Searching and playing back record files by channel number, recording type, start time, end
time, etc.

Smart search for the selected area in the video.

Zooming in when playback.

Reverse playback of multi-channel.

Supports pause, play reverse, speed up, speed down, skip forward, and skip backward when
playback, and locating by dragging the mouse.

Supports thumbnails view and fast view during playback.

Up to 16-ch synchronous playback at 1080p real time.

Supports playback by transcoded stream.

Supports enabling H.264+ to ensure high video quality with lowered bitrate.
Backup

Export video data by USB, or SATA device.

Export video clips when playback.

Management and maintenance of backup devices.
Alarm and Exception

Configurable arming time of alarm input/output.

Alarm for video loss, motion detection, tampering, abnormal signal, video input/output
standard mismatch, illegal login, network disconnected, IP confliction, abnormal
record/capture, HDD error, and HDD full, etc.

VCA detection alarm is supported.
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Network Video Recorder User Manual

VCA search for face detection and behavior analysis.

Alarm triggers full screen monitoring, audio alarm, notifying surveillance center, sending email
and alarm output.

Automatic restore when system is abnormal.
Other Local Functions

Operable by front panel, mouse, remote control, or control keyboard.

Three-level user management; admin user is allowed to create many operating accounts and
define their operating permission, which includes the limit to access any channel.

Admin password resetting by exporting/importing the GUID file.

Operation, alarm, exceptions and log recording and searching.

Manually triggering and clearing alarms.

Import and export of device configuration information.
Network Functions

One self-adaptive 10M/100M/1000Mbps network interface.

Four independent PoE network interfaces are provided for /4P models, eight independent PoE
network interfaces for the /8P models, and sixteen independent PoE network interfaces for the
/16P models.

Long distance (100-300 m) network transmission via PoE (for /P models).

IPv6 is supported.

TCP/IP protocol, DHCP, DNS, DDNS, NTP, SADP, SMTP, SNMP, NFS, and iSCSI are supported.

TCP, UDP and RTP for unicast.

Auto/Manual port mapping by UPnPTM.

Support access by HiLookVision.

Remote web browser access by HTTPS ensures high security.

The ANR (Automatic Network Replenishment) function is supported, it enables the IP camera
save the recording files in the local storage when the network is disconnected, and
synchronizes the files to the NVR when the network is resumed.

Remote reverse playback via RTSP.

Supports accessing by the platform via ONVIF.

Remote search, playback, download, locking and unlocking of the record files, and support
downloading files broken transfer resume.

Remote parameters setup; remote import/export of device parameters.

Remote viewing of the device status, system logs and alarm status.

Remote keyboard operation.

Remote HDD formatting and program upgrading.

Remote system restart and shutdown.
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Network Video Recorder User Manual

RS-485 transparent channel transmission.

Alarm and exception information can be sent to the remote host.

Remotely start/stop recording.

Remotely start/stop alarm output.

Remote PTZ control.

Remote JPEG capture.

Virtual host function is provided to get access and manage the IP camera directly.

Two-way audio and voice broadcasting.

Embedded WEB server.
Development Scalability:

SDK for Windows system.

Source code of application software for demo.

Development support and training for application system.
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Network Video Recorder User Manual
TABLE OF CONTENTS
Chapter 1 Introduction ................................................................................................................... 14
1.1 Front Panel ....................................................................................................................... 14
NVR-100MH-C(/P), NVR-200MH-C(/P) and NVR-200MH-C(B) Series .............................. 14
NVR-100MH-C(B) and NVR-100MH-C/P(B) Series ........................................................... 14
1.2 IR Remote Control Operations ......................................................................................... 15
1.3 USB Mouse Operation ...................................................................................................... 21
1.4 Input Method Description ................................................................................................ 22
1.5 Rear Panel ........................................................................................................................ 23
NVR-100MH-C(B) Series ................................................................................................... 23
NVR-100MH-C/P(B) and NVR-100MH-C/P Series ............................................................ 24
NVR-100MH-C, NVR-200MH-C and NVR-200MH-C(B) Series .......................................... 25
NVR-200MH-C/P Series .................................................................................................... 25
1.6 Getting Started ................................................................................................................. 26
1.7 Device Startup and Activation .......................................................................................... 26
1.7.1 Starting Up and Shutting Down the NVR ................................................................ 26
1.7.2 Activating Your Device ............................................................................................. 27
1.7.3 Using the Unlock Pattern for Login ......................................................................... 28
1.7.4 Login and Logout ..................................................................................................... 31
1.8 Using Wizard for Basic Configuration ............................................................................... 33
1.9 Adding and Connecting the IP Cameras ........................................................................... 37
1.9.1 Activating the IP Camera ......................................................................................... 37
1.9.2 Adding the Online IP Cameras................................................................................. 38
1.9.3 Editing the Connected IP Cameras and Configuring Customized Protocols ........... 43
1.10 Manage Cameras for PoE Device ................................................................................... 47
1.10.1 Add PoE Cameras .................................................................................................. 47
1.10.2 Add Non-PoE IP Cameras ...................................................................................... 47
1.10.3 Configure PoE Interface ........................................................................................ 49
Chapter 2 Live View ....................................................................................................................... 51
2.1 Introduction of Live View ................................................................................................. 51
2.2 Operations in Live View Mode ......................................................................................... 52
2.2.1 Front Panel Operation on Live View ....................................................................... 53
2.2.2 Using the Mouse in Live View ................................................................................. 53
2.2.3 Using an Auxiliary Monitor...................................................................................... 54
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Network Video Recorder User Manual
2.2.4 Quick Setting Toolbar in Live View Mode ............................................................... 55
2.3 Adjusting Live View Settings ............................................................................................ 57
2.4 Channel-zero Encoding..................................................................................................... 60
Chapter 3 PTZ Controls ................................................................................................................. 61
3.1 Configuring PTZ Settings .................................................................................................. 61
3.2 Setting PTZ Presets, Patrols & Patterns ............................................................................ 63
3.2.1 Customizing Presets ................................................................................................ 63
3.2.2 Calling Presets ......................................................................................................... 63
3.2.3 Customizing Patrols ................................................................................................. 64
3.2.4 Calling Patrols .......................................................................................................... 65
3.2.5 Customizing Patterns .............................................................................................. 66
3.2.6 Calling Patterns ....................................................................................................... 67
3.2.7 Customizing Linear Scan Limit ................................................................................. 67
3.2.8 Calling Linear Scan................................................................................................... 68
3.2.9 One-touch Park ....................................................................................................... 69
3.3 PTZ Control Panel ............................................................................................................. 71
Chapter 4 Recording Settings ........................................................................................................ 73
4.1 Configuring Parameters.................................................................................................... 73
4.2 Configuring Recording Schedule ...................................................................................... 77
4.3 Configuring Motion Detection Recording ........................................................................ 81
4.4 Configuring Alarm Triggered Recording ........................................................................... 83
4.5 Configuring VCA Event Recording .................................................................................... 85
4.6 Manual Recording ............................................................................................................ 87
4.7 Configuring Holiday Recording ......................................................................................... 88
4.8 Configuring Redundant Recording ................................................................................... 90
4.9 Configuring HDD Group for Recording ............................................................................. 92
4.10 Files Protection .............................................................................................................. 93
4.10.1 Locking the Recording Files ................................................................................... 93
4.10.2 Setting HDD Property to Read-only ...................................................................... 95
Chapter 5 Playback ......................................................................................................................... 97
5.1 Playing Back Record Files ................................................................................................. 97
5.1.1 Instant Playback ...................................................................................................... 97
5.1.2 Playing Back by Normal Search ............................................................................... 97
5.1.3 Playing back by Smart Search................................................................................ 101
5.1.4 Playing Back by Event Search ................................................................................ 102
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Network Video Recorder User Manual
5.1.5 Playing Back by Tag ............................................................................................... 104
5.1.6 Playing Back by System Logs ................................................................................. 106
5.1.7 Playing Back External File...................................................................................... 108
5.2 Auxiliary Functions of Playback ...................................................................................... 109
5.2.1 Playing Back Frame by Frame ............................................................................... 109
5.2.2 Thumbnails View................................................................................................... 109
5.2.3 Fast View ............................................................................................................... 110
5.2.4 Digital Zoom .......................................................................................................... 110
5.2.5 File Management .................................................................................................. 110
Chapter 6 Backup .......................................................................................................................... 112
6.1 Backing up Record Files.................................................................................................. 112
6.1.1 Quick Export .......................................................................................................... 112
6.1.2 Backing up by Normal Video Search ..................................................................... 114
6.1.3 Backing up by Event Search................................................................................... 117
6.1.4 Backing up Video Clips .......................................................................................... 118
6.2 Managing Backup Devices .............................................................................................. 119
Chapter 7 Alarm Settings ............................................................................................................. 120
7.1 Setting Motion Detection Alarm .................................................................................... 120
7.2 Setting Sensor Alarms .................................................................................................... 122
7.3 Detecting Video Loss Alarm ........................................................................................... 125
7.4 Detecting Video Tampering Alarm ................................................................................. 127
7.5 Handling Exceptions Alarm ............................................................................................ 129
7.6 Setting Alarm Response Actions .................................................................................... 130
7.7 Triggering or Clearing Alarm Output Manually .............................................................. 134
Chapter 8 VCA Alarm .................................................................................................................. 135
8.1 Face Detection................................................................................................................ 135
8.2 Line Crossing Detection .................................................................................................. 136
8.3 Intrusion Detection ........................................................................................................ 139
8.4 Region Entrance Detection............................................................................................. 141
8.5 Region Exiting Detection ................................................................................................ 142
8.6 Unattended Baggage Detection ..................................................................................... 142
8.7 Object Removal Detection ............................................................................................. 142
8.8 Audio Exception Detection............................................................................................. 143
8.9 Sudden Scene Change Detection ................................................................................... 144
8.10 Defocus Detection ........................................................................................................ 145
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8.11 PIR Alarm ...................................................................................................................... 145
Chapter 9 VCA Search .................................................................................................................. 146
9.1 Face Search..................................................................................................................... 146
9.2 Behavior Search.............................................................................................................. 147
Chapter 10 Network Settings ...................................................................................................... 150
10.1 Configuring General Settings ....................................................................................... 150
10.2 Configuring Advanced Settings .................................................................................... 152
10.2.1 Configuring HiLookVision .................................................................................... 152
10.2.2 Configuring DDNS................................................................................................ 153
10.2.3 Configuring PPPoE ............................................................................................... 154
10.2.4 Configuring NTP Server ....................................................................................... 155
10.2.5 Configuring SNMP ............................................................................................... 155
10.2.6 Configuring More Settings .................................................................................. 156
10.2.7 Configuring HTTPS Port ....................................................................................... 157
10.2.8 Configuring Email ................................................................................................ 160
10.2.9 Configuring NAT .................................................................................................. 162
10.2.10 Configuring Virtual Host ................................................................................... 164
10.3 Checking Network Traffic ............................................................................................. 165
10.4 Configuring Network Detection ................................................................................... 166
10.4.1 Testing Network Delay and Packet Loss .............................................................. 166
10.4.2 Exporting Network Packet ................................................................................... 166
10.4.3 Checking the Network Status .............................................................................. 167
10.4.4 Checking Network Statistics ................................................................................ 168
Chapter 11 HDD Management ................................................................................................... 170
11.1 Initializing HDDs ........................................................................................................... 170
11.2 Managing Network HDD .............................................................................................. 172
11.3 Managing HDD Group .................................................................................................. 174
11.3.1 Setting HDD Groups ............................................................................................ 174
11.3.2 Setting HDD Property .......................................................................................... 175
11.4 Configuring Quota Mode ............................................................................................. 177
11.5 Configuring Disk Clone ................................................................................................. 179
11.6 Checking HDD Status .................................................................................................... 181
11.7 HDD Detection ............................................................................................................. 183
11.8 Configuring HDD Error Alarms ..................................................................................... 185
Chapter 12 Camera Settings ........................................................................................................ 186
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Network Video Recorder User Manual
12.1 Configuring OSD Settings ............................................................................................. 186
12.2 Configuring Privacy Mask ............................................................................................. 187
12.3 Configuring Video Parameters ..................................................................................... 189
Chapter 13 NVR Management and Maintenance .................................................................... 190
13.1 Viewing System Information ........................................................................................ 190
13.2 Searching & Exporting Log Files ................................................................................... 191
13.3 Importing/Exporting IP Camera Info ............................................................................ 193
13.4 Importing/Exporting Configuration File....................................................................... 194
13.4.1 Exporting Configuration File ............................................................................... 194
13.4.2 Importing Configuration File ............................................................................... 194
13.5 Upgrading System......................................................................................................... 195
13.5.1 Upgrading by Local Backup Device ...................................................................... 195
13.5.2 Upgrading by FTP ................................................................................................ 196
13.6 Restoring Default Settings ............................................................................................ 197
Chapter 14 Others ......................................................................................................................... 198
14.1 Configuring General Settings ....................................................................................... 198
14.2 Configuring DST Settings .............................................................................................. 200
14.3 Configuring More Settings ........................................................................................... 201
14.4 Managing User Accounts.............................................................................................. 202
14.4.1 Adding a User ...................................................................................................... 202
14.4.2 Deleting a User .................................................................................................... 205
14.4.3 Editing a User ...................................................................................................... 205
14.5 Configure Password Security........................................................................................ 208
14.5.1 Export GUID File .................................................................................................. 208
14.5.2 Configure Reserved Email ................................................................................... 208
14.6 Reset Password ............................................................................................................ 209
14.6.1 Reset Password by GUID ..................................................................................... 209
14.6.2 Reset Password by Reserved Email ..................................................................... 210
Chapter 15 Appendix ................................................................................................................... 211
15.1 Glossary ........................................................................................................................ 211
15.2 Troubleshooting ........................................................................................................... 212
15.3 List of IP Cameras Connected to PoE by Long Network Cable (100 - 300 m) .............. 220
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Network Video Recorder User Manual
Chapter 1 Introduction
1.1 Front Panel
NVR-100MH-C(/P), NVR-200MH-C(/P) and NVR-200MH-C(B)
Series
Figure 1-1 Front Panel
Table 1-1 Panel Description
No. Name
Connections
1
POWER
Turns green when device is powered up.
2
HDD
Flickers red when data is being read from or written to HDD.
3
Tx/Rx
Flickers blue when network connection is functioning
properly.
4
USB Interface
Universal Serial Bus (USB) port for additional devices such as
USB mouse and USB Hard Disk Drive (HDD).
NVR-100MH-C(B) and NVR-100MH-C/P(B) Series
Figure 1-2 Front Panel
Table 1-2 Panel Description
No. Name
Connections
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Network Video Recorder User Manual
1
POWER
Turns green when device is powered up.
2
HDD
Flickers red when data is being read from or written to HDD.
3
Tx/Rx
Flickers blue when network connection is functioning
properly.
1.2 IR Remote Control Operations
The NVR may also be controlled with the included IR remote control, shown in Figure 1-3.
Batteries (2×AAA) must be installed before operation.
The IR Remote is set at the factory to control the NVR (using default Device ID# 255) without any
additional steps. Device ID# 255 is the default universal device identification number shared by the
NVRs. You may also pair an IR Remote to a specific NVR by changing the Device ID#, as follows:
Pairing (Enabling) the IR Remote to a Specific NVR (optional)
You can pair an IR Remote to a NVR by creating a user-defined Device ID#. This feature is useful
when using multiple IR Remotes and NVRs.
On the NVR:
Step 1 Go to General > More Settings.
Step 2 Type a number (255 digits maximum) into the Device No. field.
Step 3 On the IR Remote:
Step 4 Press the DEV button.
Step 5 Use the Number buttons to enter the Device ID# that was entered into the NVR.
Step 6 Press Enter button to accept the new Device ID#.
Figure 1-3 Remote Control
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Network Video Recorder User Manual
Unpairing (Disabling) an IR Remote from a NVR
To unpair an IR Remote from a NVR so that the unit cannot control any NVR functions, proceed as
follows:
Press the DEV key on the IR Remote. Any existing Device ID# will be erased from the unit’s memory
and it will no longer function with the NVR.
(Re)-enabling the IR Remote requires pairing to a NVR. See “Pairing the IR Remote to a Specific
NVR (optional),” above.
The keys on the remote control closely resemble the ones on the front panel.
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Network Video Recorder User Manual
Table 1-3 IR Remote Functions
No. Name
Function Description
•
To Turn Power On:
-
If User Has Not Changed the Default NVR Device ID# (255):
1. Press Power On/Off button (1).
-
If User Has Changed the NVR Device ID#:
1. Press DEV button.
2. Press Number buttons to enter user-defined Device ID#.
3. Press Enter button.
4. Press Power button to start device.
•
To Turn NVR Off:
-
If User Is Logged On:
1. Hold Power On/Off button (1) down for five seconds to
display the “Yes/No” verification prompt.
2. Use Up/Down Arrow buttons (12) to highlight desired
selection.
1
POWER
ON/OFF
3. Press Enter button (12) to accept selection.
-
If User Is Not Logged On:
1. Hold Power On/Off button (1) down for five seconds to
display the user name/password prompt.
2. Press the Enter button (12) to display the on-screen keyboard.
3. Input the user name.
4. Press the Enter button (12) to accept input and dismiss the
on-screen keyboard.
5. Use the Down Arrow button (12) to move to the “Password”
field.
6. Input password (use on-screen keyboard or numeric buttons
(3) for numbers).
7. Press the Enter button (12) to accept input and dismiss the
on-screen keyboard.
8. Press the OK button on the screen to accept input and display
the Yes/No” verification prompt (use Up/Down Arrow buttons
(12) to move between fields)
9. Press Enter button (12) to accept selection.
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User name/password prompt depends on NVR is configuration.
See “System Configuration” section.
2
3
DEV
Numerals
Enable IR Remote: Press DEV button, enter NVR Device ID# with
number keys, press Enter to pair unit with the NVR
Disable IR Remote: Press DEV button to clear Device ID#; unit will
no longer be paired with the NVR
Switch to the corresponding channel in Live View or PTZ Control
mode
Input numbers in Edit mode
4
EDIT
Delete characters before cursor
Check the checkbox and select the ON/OFF switch
Adjust focus in the PTZ Control menu
5
A
Switch on-screen keyboards (upper and lower case alphabet,
symbols, and numerals)
Enter Manual Record setting menu
6
REC
Call a PTZ preset by using the numeric buttons in PTZ control
settings
Turn audio on/off in Playback mode
7
PLAY
8
INFO
9
VOIP
Go to Playback mode
Auto scan in the PTZ Control menu
Reserved
Switches between main and spot output
Zooms out the image in PTZ control mode
Return to Main menu (after successful login)
10
MENU
N/A
Show/hide full screen in Playback mode
Navigate between fields and menu items
12
DIRECTION
Use Up/Down buttons to speed up/slow down recorded video,
and Left/Right buttons to advance/rewind 30 secs in Playback
mode
Cycle through channels in Live View mode
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Control PTZ camera movement in PTZ control mode
Confirm selection in any menu mode
Checks checkbox
ENTER
Play or pause video in Playback mode
Advance video a single frame in single-frame Playback mode
Stop/start auto switch in auto-switch mode
13
PTZ
14
ESC
15
RESERVED
Enter PTZ Control mode
Go back to previous screen
N/A
Reserved
Select all items on a list
16
F1
N/A
Switch between play and reverse play in Playback mode
17
PTZ Control
18
F2
Adjust PTZ camera iris, focus, and zoom
Cycle through tab pages
Switch between channels in Synchronous Playback mode
Troubleshooting Remote Control:
Make sure you have installed batteries properly in the remote control. And you have to aim the
remote control at the IR receiver in the front panel.
If there is no response after you press any button on the remote, follow the procedure below to
troubleshoot.
Step 1 Go to Menu > Settings > General > More Settings by operating the front control panel or the
mouse.
Step 2 Check and remember NVR ID#. The default ID# is 255. This ID# is valid for all the IR remote
controls.
Step 3 Press the DEV button on the remote control.
Step 4 Enter the NVR ID# you set in step 2.
Step 5 Press the ENTER button on the remote.
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If the Status indicator on the front panel turns blue, the remote control is operating properly. If
the Status indicator does not turn blue and there is still no response from the remote, please
check the following:

Batteries are installed correctly and the polarities of the batteries are not reversed.

Batteries are fresh and not out of charge.

IR receiver is not obstructed.

No fluorescent lamp is used nearby
If the remote still can’t function properly, please change a remote and try again, or contact the
device provider.
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1.3 USB Mouse Operation
A regular 3-button (Left/Right/Scroll-wheel) USB mouse can also be used with this NVR. To use a
USB mouse:
Step 1 Plug USB mouse into one of the USB interfaces on the front panel of the NVR.
Step 2 The mouse should automatically be detected. If in a rare case that the mouse is not detected,
the possible reason may be that the two devices are not compatible, please refer to the
recommended the device list from your provider.
The operation of the mouse:
Table 1-4 Description of the Mouse Control
Name
Action
Description
Single-Click
Live view: Select channel and show the quick set
menu.
Menu: Select and enter.
Double-Click
Left-Click
Live view: Switch
multi-screen.
between
single-screen
and
Click and Drag PTZ control: pan, tilt and zoom.
Video tampering, privacy mask and motion detection:
Select target area.
Digital zoom-in: Drag and select target area.
Live view: Drag channel/time bar.
Right-Click
Single-Click
Live view: Show menu.
Menu: Exit current menu to upper level menu.
Scroll-Wheel Scrolling up
Live view: Previous screen.
Menu: Previous item.
Scrolling
down
Live view: Next screen.
Menu: Next item.
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1.4 Input Method Description
Figure 1-4 Soft Keyboard (1)
Figure 1-5 Soft Keyboard (2)
Description of the buttons on the soft keyboard:
Table 1-5 Description of the Soft Keyboard Icons
Icon
…
Description
Number
Icon
Description
…
English letter
Lowercase/Uppercase
Backspace
Switch the keyboard
Space
Positioning the cursor
Exit
Symbols
Reserved
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1.5 Rear Panel
NVR-100MH-C(B) Series
Figure 1-6 Rear Panel
Table 1-6 Panel Description
No.
Item
Description
1
Power Supply
12 VDC power supply.
2
Audio Out
RCA connector for audio output.
3
Audio In
RCA connector for audio input.
4
VGA Interface
DB9 connector for VGA output. Display local video
output and menu.
5
HDMI Interface
HDMI video output connector.
6
USB Interface
Universal Serial Bus (USB) port for additional devices
such as USB mouse and USB Hard Disk Drive (HDD).
7
LAN Network Interface
1, self-adaptive Ethernet interface.
8
Ground
Ground (needs to be connected when NVR starts up).
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NVR-100MH-C/P(B) and NVR-100MH-C/P Series
Figure 1-7 Rear Panel of NVR-100MH-C/P(B) Series
Figure 1-8 Rear Panel of NVR-100MH-C/P Series
Table 1-7 Panel Description
No.
Item
Description
1
Power Supply
48 VDC power supply.
2
Audio Out
RCA connector for audio output.
3
Audio In
RCA connector for audio input.
4
VGA Interface
DB9 connector for VGA output. Display local video
output and menu.
5
HDMI Interface
HDMI video output connector.
6
USB Interface
Universal Serial Bus (USB) port for additional devices
such as USB mouse and USB Hard Disk Drive (HDD).
7
LAN Network Interface
1, self-adaptive Ethernet interface.
8
Network
Interfaces Network interfaces for the cameras and to provide
with PoE function
power over Ethernet.
9
Ground
Ground (needs to be connected when NVR starts up).
10
Power Switch
Switch for turning on/off the device.
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NVR-100MH-C, NVR-200MH-C and NVR-200MH-C(B) Series
Figure 1-9 Rear Panel
Table 1-8 Panel Description
No.
Item
Description
1
Audio Out
RCA connector for audio output.
2
Audio In
RCA connector for audio input.
3
VGA Interface
DB9 connector for VGA output. Display local video
output and menu.
4
HDMI Interface
HDMI video output connector.
5
USB Interface
Universal Serial Bus (USB) port for additional devices
such as USB mouse and USB Hard Disk Drive (HDD).
6
LAN Network Interface
1, self-adaptive Ethernet interface.
7
Power Supply
12 VDC power supply.
8
Ground
Ground (needs to be connected when NVR starts up).
9
Network
Interfaces Network interfaces for the cameras and to provide
with PoE function
power over Ethernet.
NVR-200MH-C/P Series
Figure 1-10 Rear Panel
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Table 1-9 Panel Description
No.
Item
Description
1
Network
Interfaces Network interfaces for the cameras and to provide
with PoE function
power over Ethernet.
2
Audio Out
RCA connector for audio output.
3
Audio In
RCA connector for audio input.
4
VGA Interface
DB9 connector for VGA output. Display local video
output and menu.
5
HDMI Interface
HDMI video output connector.
6
USB Interface
Universal Serial Bus (USB) port for additional devices
such as USB mouse and USB Hard Disk Drive (HDD).
7
LAN Network Interface
1, self-adaptive Ethernet interface
8
Ground
Ground (needs to be connected when NVR starts up).
9
Power Supply
100 to 240 VAC power supply.
1.6 Getting Started
1.7 Device Startup and Activation
1.7.1 Starting Up and Shutting Down the NVR
Purpose:
Proper startup and shutdown procedures are crucial to expanding the life of the NVR.
Before you start:
Check that the voltage of the extra power supply is the same with the NVR’s requirement, and the
ground connection is working properly.
Starting up the NVR:
Step 1 Check the power supply is plugged into an electrical outlet. It is HIGHLY recommended that
an Uninterruptible Power Supply (UPS) be used in conjunction with the device. The Power
indicator LED on the front panel should be red, indicating the device gets the power supply.
Step 2 Press the POWER button on the front panel. The Power indicator LED should turn blue
indicating that the unit begins to start up.
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Step 3 After startup, the Power indicator LED remains blue. A splash screen with the status of the
HDD appears on the monitor. The row of icons at the bottom of the screen shows the HDD
status. ‘X’ means that the HDD is not installed or cannot be detected.
Shutting down the NVR
Steps:
There are two proper ways to shut down the NVR.
 OPTION 1: Standard shutdown
Step 1 Enter the Shutdown menu.
Menu > Shutdown
Figure 1-11 Shutdown Menu
Step 2 Click the Shutdown button.
Step 3 Click the Yes button.

OPTION 2: By operating the front panel
Step 1 Press and hold the POWER button on the front panel for 3 seconds.
Step 2 Enter the administrator’s username and password in the dialog box for authentication.
Step 3 Click the Yes button.
Do not press the POWER button again when the system is shutting down.
Rebooting the NVR
In the Shutdown menu, you can also reboot the NVR.
Step 1 Enter the Shutdown menu by clicking Menu > Shutdown.
Step 2 Click the Logout button to lock the NVR or the Reboot button to reboot the NVR.
1.7.2 Activating Your Device
Purpose:
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For the first-time access, you need to activate the device by setting an admin password. No
operation is allowed before activation. You can also activate the device via Web Browser, SADP or
Client Software.
Step 1 Enter the password in Create New Password and Confirm New Password.
Figure 1-12 Set Admin Password
We highly recommend you create a strong password of your own choosing (Using a minimum of 8
characters, including at least three of the following categories: upper case letters, lower case
letters, numbers, and special characters.) in order to increase the security of your product. And we
recommend you reset your password regularly, especially in the high security system, resetting the
password monthly or weekly can better protect your product.
Step 2 Enter the password in IP Camera Activation to activate the IP camera(s) connected to the
device.
Step 3 (Optional) Check Reserved E-mail for future password resetting.
Step 4 Click OK.
What to do next:

Continue to export the GUID file to the USB flash driver for the future password resetting.

When you have enabled Reserved E-mail, continue to set the reserved email for the future
password resetting.
1.7.3 Using the Unlock Pattern for Login
For the Admin user, you can configure the unlock pattern for device login.
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Configuring the Unlock Pattern
Step 1 After the device is activated, you can enter the following interface to configure the device
unlock pattern.
Figure 1-13 Set Unlock Pattern
Step 2 Use the mouse to draw a pattern among the 9 dots on the screen. Release the mouse when
the pattern is done.
Figure 1-14 Draw the Pattern
Connect at least 4 dots to draw the pattern.
Each dot can be connected for once only.
Step 3 Draw the same pattern again to confirm it. When the two patterns match, the pattern is
configured successfully.
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Figure 1-15 Confirm the Pattern
If the two patterns are different, you must set the pattern again.
Figure 1-16 Re-set the Pattern
Logging in via Unlock Pattern

Only the admin user has the permission to unlock the device.

Please configure the pattern first before unlocking. Please refer to Configuring the Unlock
Pattern
Step 1 Right click the mouse on the screen and select the menu to enter the interface as shown in
Figure 2.8.
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Figure 1-17 Draw the Unlock Pattern
Step 2 Draw the pre-defined pattern to unlock to enter the menu operation.

If you have forgotten your pattern, you can select the Forget My Pattern or Switch User
option to enter the normal login dialog box.

When the pattern you draw is different from the pattern you have configured, you should
try again.

If you have drawn the wrong pattern for more than 5 times, the system will switch to the
normal login mode automatically.
Figure 1-18 Normal Login Dialog Box
1.7.4 Login and Logout
User Login
Purpose:
If NVR has logged out, you must login the device before operating the menu and other functions.
Step 1 Select the User Name in the dropdown list.
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Figure 1-19 Login Interface
Step 2 Input password.
Step 3 Click OK to log in.
When you forget the password of the admin, you can click Forget Password to reset the
password.
In the Login dialog box, if you enter the wrong password 7 times, the current user account will
be locked for 60 seconds.
User Logout
Purpose:
After logging out, the monitor turns to the live view mode and if you want to perform any
operations, you need to enter user name and password log in again.
Step 1 Enter the Shutdown menu.
Menu > Shutdown
Figure 1-20 Logout
Step 2 Click Logout.
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After you have logged out the system, menu operation on the screen is invalid. It is required to
input a user name and password to unlock the system.
1.8 Using Wizard for Basic Configuration
By default, the Setup Wizard starts once the NVR has loaded, as shown in Figure 1-21.
Figure 1-21 Start Wizard Interface
Operating the Setup Wizard:
Step 1 The Setup Wizard can walk you through some important settings of the NVR. If you don’t
want to use the Setup Wizard at that moment, click the Cancel button. You can also choose
to use the Setup Wizard next time by leaving the “Start wizard when the device starts?”
checkbox checked.
Step 2 Click Next button to enter the date and time settings window, as shown in Figure 1-22.
Figure 1-22 Date and Time Settings
Step 3 After the time settings, click Next button which takes you back to the Network Setup Wizard
window, as shown in the following figure.
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Figure 1-23 Network Settings
Step 4 Click Next button after you configured the basic network parameters. Enter the HiLookVision
interface to configure the parameters. Please refer to Chapter 10.2.1 Configuring
HiLookVision for detailed instructions.
Step 5 Click Next button after you configured the basic network parameters. Then you will enter
the Advanced Network Parameter interface. You can enable UPnP, DDNS and set other
ports according to your need.
Figure 1-24 Advanced Network Parameters
Step 6 Click Next button after you configured the network parameters.
Step 7 Click Next button to enter the HDD Management window, shown in Figure 1-25.
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Figure 1-25 HDD Management
Step 8 To initialize the HDD, click the Init button. Initialization removes all the data saved in the
HDD.
Step 9 Click Next button. You enter the Adding IP Camera interface.
Step 10 Click Search to search the online IP Camera and the Security status shows whether it is
active or inactive. Before adding the camera, make sure the IP camera to be added is in
active status.
If the camera is in inactive status, you can click the inactive icon of the camera to set the
password to activate it. You can also select multiple cameras from the list and click the
One-touch Activate to activate the cameras in batch.
Click the Add to add the camera.
Figure 1-26 Search for IP Cameras
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When you check the checkbox of Enable H.265, the NVR can automatically switch to the H.265
stream of IP camera (which supports H.265 video format) for the initial access.
Step 11 Click Next button. Configure the recording for the added IP Cameras.
Figure 1-27 Record Settings
Step 12 Click OK to complete the startup Setup Wizard.
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1.9 Adding and Connecting the IP Cameras
1.9.1 Activating the IP Camera
Purpose:
Before adding the camera, make sure the IP camera to add is in active status.
You can activate the IP camera when activating the device. Refer to Chapter 1.7.2 Activating Your
Device.
Step 1 Select the Add IP Camera option from the right-click menu in live view mode or click Menu>
Camera> Camera to enter the IP camera management interface.
For the IP camera detected online in the same network segment, the Password status shows
whether it is active or inactive.
Figure 1-28 IP Camera Management Interface
Step 2 Click the inactive icon of the camera to enter the following interface to activate it. You can
also select multiple cameras from the list and click the One-touch Activate to activate the
cameras in batch.
Step 3 Set the password of the camera to activate it.
Use IP Camera Activation Password: when you check the checkbox, the camera (s) will be
configured with the same password which you set the device activation interface. Refer to
Chapter 1.7.2 Activating Your Device.
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Figure 1-29 Set New Password
Create New Password: If the admin password is not used, you must create the new password
for the camera and confirm it.
Strong Password recommended–We highly recommend you create a strong password of your own
choosing (Using a minimum of 8 characters, including at least three of the following categories:
upper case letters, lower case letters, numbers, and special characters.) in order to increase the
security of your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your product.
Step 4 Click OK to finish the acitavting of the IP camera. And the security status of camera will be
changed to Active.
1.9.2 Adding the Online IP Cameras
Purpose:
The main function of the NVR is to connect the network cameras and record the video got from it.
So before you can get a live view or record of the video, you should add the network cameras to
the connection list of the device.
Before you start:
Ensure the network connection is valid and correct. For detailed checking and configuring of the
network, please see Chapter Checking Network Traffic and Chapter Configuring Network Detection.
Adding the IP Cameras

OPTION 1:
Step 1 Click to select an idle window in the live view mode.
Step 2 Click the
icon in the center of the windw to pop up the adding IP camera interface.
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Figure 1-30 Icon of Adding IP Camera
Step 3 Select the detected IP camera and click the Add button to add it directly, and you can click
the Search button to refresh the online IP camera manually.
Figure 1-31 Quick Adding IP Camera Interface
Or you can choose to custom add the IP camera by editing the parameters in the
corresponding textfiled and then click the Add button to add it.

OPTION 2:
Step 1 Select the Add IP Camera option from the right-click menu in live view mode or click Menu>
Camera> Camera to enter the IP camera management interface.
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Figure 1-32 Adding IP Camera Interface
Step 2 The online cameras with same network segment will be detected and displayed in the
camera list.
Step 3 Select the IP camera from the list and click the
button to add the camera. Or you can
click the One-touch Adding button to add all cameras (with the same login password) from
the list.
Make sure the camera to add has already been activated.
Step 4 (For the encoders with multiple channels only) check the Channel Port checkbox in the pop-up
window, as shown in the following figure, and click OK to add multiple channels.
Figure 1-33 Selecting Multiple Channels
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
OPTION 3:
Step 1 On the IP Camera Management interface, click the Custom Adding button to pop up the Add
IP Camera (Custom) interface.
Figure 1-34 Custom Adding IP Camera Interface
Step 2 You can edit the IP address, protocol, management port, and other information of the IP
camera to be added.
If the IP camera to add has not been actiavated, you can activate it from the IP camera list on the
camera management interface.
Step 3 (Optional) Check the checkbox of Continue to Add to add other IP cameras.
Step 4 Click Add to add the camera. The successfully added cameras are listed in the interface.
Refer to the following table for the description of the icons
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Table 1-10 Description of Icons
Icon
Explanation
Icon
Explanation
Edit basic parameters of the
camera
Add the detected IP camera.
The camera is disconnected;
you can click the icon to get
the exception information of
camera.
Delete the IP camera
Play the live video of the
connected camera.
Advanced settings of the
camera.
Show the security status of
the camera to be
Security active/inactive or the
password strength
(strong/medium/weak/risk)
Upgrade the connected IP
camera.
For the added IP cameras, the Security status shows the security level of the password of camera:
strong password, weak password and risk password.
Figure 1-35 Security Level of IP Camera’s Password
Enabling the Password of IP Camera Visible
For the admin login user account, you can check the checkbox of Show Password of IP Camera to
enable the show the passwords of the successfully added IP cameras in the list.
You must enter the admin password to confirm permission.
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Figure 1-36 List of Added IP Cameras
Enabling the H.265 Stream Access
You can check the checkbox of Enable H.265, the NVR can automatically switch to the H.265 stream
of IP camera (which supports H.265 video format) for the initial access.
1.9.3 Editing the Connected IP Cameras and Configuring
Customized Protocols
After the adding of the IP cameras, the basic information of the camera lists in the page, you can
configure the basic setting of the IP cameras.
Step 1 Click the
icon to edit the parameters; you can edit the IP address, protocol and other
parameters.
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Figure 1-37 Edit the Parameters
Channel Port: If the connected device is an encoding device with multiple channels, you can
choose the channel to connect by selecting the channel port No. in the dropdown list.
Step 2 Click OK to save the settings and exit the editing interface.

To edit advanced parameters:
Step 1 Drag the horizontal scroll bar to the right side and click the
icon.
Figure 1-38 Network Configuration of the Camera
Step 2 You can edit the network information and the password of the camera.
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Figure 1-39 Password Configuration of the Camera
Step 3 Click OK to save the settings and exit the interface.

Configuring the customized protocols
Purpose:
To connect the network cameras which are not configured with the standard protocols, you can
configure the customized protocols for them.
Step 1 Click the Protocol button in the custom adding IP camera interface to enter the protocol
management interface.
Figure 1-40 Protocol Management Interface
There are 16 customized protocols provided in the system, you can edit the protocol name;
and choose whether to enable the sub-stream.
Step 2 Choose the protocol type of transmission and choose the transfer protocols.
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Before customizing the protocol for the network camera, you have to contact the manufacturer
of the network camera to consult the URL (uniform resource locator) for getting main stream
and sub-stream.
The format of the URL is: [Type]://[IP Address of the network camera]:[Port]/[Path].
Example: rtsp://192.168.1.55:554/ch1/main/av_stream.
 Protocol Name: Edit the name for the custom protocol.
 Enable Substream: If the network camera does not support sub-stream or the sub-stream is
not needed leave the checkbox empty.
 Type: The network camera adopting custom protocol must support getting stream through
standard RTSP.
 Transfer Protocol: Select the transfer protocol for the custom protocol.
 Port: Set the port No. for the custom protocol.
 Path: Set the resource path for the custom protocol. E.g., ch1/main/av_stream.
The protocol type and the transfer protocols must be supported by the connected network
camera.
After adding the customized protocols, you can see the protocol name is listed in the dropdown
list, please refer to Figure 1-41.
Figure 1-41 Protocol Setting
Step 3 Choose the protocols you just added to validate the connection of the network camera.
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1.10 Manage Cameras for PoE Device
This chapter is only applicable for the models with PoE interfaces.
Purpose:
Power over Ethernet provides power to a network device via the same cable as used for the
network connection. This is very useful for IP-surveillance and remote monitoring applications in
places where it may be too impractical or expensive to power the device from a power outlet.
The PoE interface supports the Plug-and-Play function. You can manually disable PoE function.
After PoE function is disabled, the PoE channel becomes a normal channel, and online network
camera can be added.
1.10.1 Add PoE Cameras
Step 1 Connect PoE cameras to device PoE interfaces with network cables.
Step 2 Go to Camera > Camera > IP Camera to view camera image and information.
1.10.2 Add Non-PoE IP Cameras
Purpose:
You can manually disable PoE function. After PoE function is disabled, the PoE channel becomes a
normal channel, and online network camera can be added.
Step 1 Go to Camera > Camera > IP Camera.
Step 2 You can add non-PoE IP camera to PoE channel by two ways.
− Manually edit PoE channel parameters.
1) Click
of the PoE channel.
2) Select Adding Method as Manual.
− Plug-and-Play: The camera is physically connected to the PoE interface. Its parameters
cannot be edited. You can go to System > Network > TCP/IP to change IP address of PoE
port.
− Manual: Add IP camera without physical connection via network.
3) Manually set the parameters, including IP address, user name, password, etc.
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Figure 1-42 Edit PoE Channel Parameter
4) Click OK.
− Configure PoE channel as normal channel.
1) Click Resource Management for PoE Channel.
2) Disable the PoE channel(s) as your desire. Disabling PoE channel will increase the channel
for adding online IP camera.
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Figure 1-43 Manage PoE Channel
3) Click Apply.
4) Add non-PoE camera(s) as online IP camera. Refer to 1.9.2 Adding the Online IP Cameras
for details.
1.10.3 Configure PoE Interface
When it requires long-distance PoE transmission (100 to 300 m), you can configure the PoE
channel to the long network cable mode.
Step 1 Go to Menu > Camera > Camera > PoE Settings.
Step 2 Switch on and off each PoE channel as your desire.
ON: Long-distance (100 - 300 meters) network transmissions via POE interface.
OFF: Short-distance (< 100 meters) network transmission via POE interface.
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Figure 1-44 Configure PoE Interface

The PoE is enabled with the short network cable mode (OFF) by default.

The bandwidth of IP camera connected to the PoE via long network cable (100 - 300 meters)
cannot exceed 6 MP.

The allowed max. long network cable may be less than 300 meters depending on different
IP camera models and cable materials.

When the transmission distance reaches 100 to 250 meters, you must use the CAT5E or
CAT6 network cable to connect with the PoE interface.

When the transmission distance reaches 250 to 300 meters, you must use the CAT6
network cable to connect with the PoE interface.
You can check the connecting status and power information of PoE channel on the interface.
Step 3 Click Back to finish the settings.
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Chapter 2 Live View
2.1 Introduction of Live View
Live view shows you the video image getting from each camera in real time. The NVR
automatically enters Live View mode when powered on. It is also at the very top of the menu
hierarchy, thus pressing the ESC many times (depending on which menu you’re on) brings you to
the Live View mode.
Live View Icons
In the live view mode, there are icons at the upper-right of the screen for each channel, showing
the status of the record and alarm in the channel, so that you can know whether the channel is
recorded, or whether there are alarms occur as soon as possible.
Table 2-1 Description of Live View Icons
Icons
Description
Alarm (video loss, video tampering, motion detection, VCA and
sensor alarm)
Record (manual record, schedule record, motion detection, VCA
and alarm triggered record)
Alarm and Record
Event/Exception (motion detection, VCA, sensor alarm or
exception information, appears at the lower-left corner of the
screen. Please refer to Chapter 7.6 Setting Alarm Response Actions
for details.)
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2.2 Operations in Live View Mode
In live view mode, there are many functions provided. The functions are listed below.
• Single Screen: showing only one screen on the monitor.
• Multi-screen: showing multiple screens on the monitor simultaneously.
• Auto-switch: the screen is auto switched to the next one. And you must set the dwell time for
each screen on the configuration menu before enabling the auto-switch.
Menu>Configuration>Live View>Dwell Time.
• Start Recording: continuous record and motion detection record are supported.
• Output Mode: select the output mode to Standard, Bright, Gentle or Vivid.
• Add IP Camera: the shortcut to the IP camera management interface.
• Playback: playback the recorded videos for current day.
• Aux Monitor: the NVR checks the connection of the output interfaces to define the main and
auxiliary output interfaces. The priority level for the main and aux output is HDMI > VGA.
When both the HDMI and VGA are connected, the HDMI is used as main output and the VGA is
used as the aux output.
When the aux output is enabled, the main output cannot perform any operation, and you can do
some basic operation on the live view mode for the Aux output.
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2.2.1 Front Panel Operation on Live View
Table 2-2 Front Panel Operation in Live View
Functions
Front Panel Operation
Show single screen
Press the corresponding Alphanumeric button. E.g. Press 2 to
display only the screen for channel 2.
Show multi-screen
Press the PREV/FOCUS- button.
Manually
screens
Previous screen: left/up direction button.
switch Next screen: right/down direction button.
Auto-switch
Press Enter button.
Playback
Press Play button.
Switch
between Press Main/Aux button.
main and aux
output
2.2.2 Using the Mouse in Live View
Table 2-3 Mouse Operation in Live View
Name
Description
Common Menu
Quick access to the sub-menus which you frequently visit.
Menu
Enter the main menu of the system by right clicking the
mouse.
Single Screen
Switch to the single full screen by choosing channel number
from the dropdown list.
Multi-screen
Adjust the screen layout by choosing from the dropdown list.
Previous Screen
Switch to the previous screen.
Next Screen
Switch to the next screen.
Start/Stop
Auto-switch
Enable/disable the auto-switch of the screens.
Start Recording
Start continuous recording or motion detection recording of
all channels.
Add IP Camera
Enter the IP Camera Management interface, and manage the
cameras.
Playback
Enter the playback interface and start playing back the video
of the selected channel immediately.
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PTZ
Enter the PTZ control interface.
Output Mode
Four modes of output supported, including Standard, Bright,
Gentle and Vivid.
Aux Monitor
Switch to the auxiliary output mode and the operation for
the main output is disabled.

The dwell time of the live view configuration must be set before using Start Auto-switch.

If you enter Aux monitor mode and the Aux monitor is not connected, the mouse operation
is disabled; you need to switch back to the Main output with the MAIN/AUX button on the
front panel or remote.

If the corresponding camera supports intelligent function, the Reboot Intelligence option is
included when right-clicking mouse on this camera.
Figure 2-1 Right-click Menu
2.2.3 Using an Auxiliary Monitor
Certain features of the Live View are also available while in an Aux monitor. These features
include:

Single Screen: Switch to a full screen display of the selected camera. Camera can be selected
from a dropdown list.

Multi-screen: Switch between different display layout options. Layout options can be selected
from a dropdown list.

Next Screen: When displaying less than the maximum number of cameras in Live View, clicking
this feature will switch to the next set of displays.

Playback: Enter into Playback mode.

PTZ Control: Enter PTZ Control mode.
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
Main Monitor: Enter Main operation mode.
In the live view mode of the main output monitor, the menu operation is not available while Aux
output mode is enabled.
2.2.4 Quick Setting Toolbar in Live View Mode
On the screen of each channel, there is a quick setting toolbar which shows when you single click
the mouse in the corresponding screen.
Figure 2-2 Quick Setting Toolbar
Table 2-4 Description of Quick Setting Toolbar Icons
Icon
/
Description
Icon
Description
Icon
Description
/
Mute/Audio
on
Enable/Disable
Manual Record
Instant
Playback
Capture
PTZ Control
Digital Zoom
Image Settings
Live View
Strategy
Information
Main/Sub-Stre
am
Close
Instant Playback only shows the record in last five minutes. If no record is found, it means
there is no record during the last five minutes.
Digital Zoom is for zooming in the live image. You can zoom in the image to different
proportions (1 to16X) by moving the sliding bar from
to . You can also scroll the mouse
wheel to control the zoom in/out.
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Figure 2-3 Digital Zoom
Image Settings icon can be selected to enter the Image Settings menu.
You can set the image parameters like brightness, contrast, saturation and hue according to the
actual demand.
Figure 2-4 Image Settings- Customize
Live View Strategy can be selected to set strategy, including Real-time, Balanced, Fluency.
Figure 2-5 Live View Strategy
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Face detection function can be used to detect the human faces in live view mode and save in
HDD. When there are human faces with the specified size detected in the front of the camera, the
device will capture the human face and save in HDD.
Move the mouse onto the icon to show the real-time stream information, including the frame
rate, bitrate, resolution and stream type.
Figure 2-6 Information
2.3 Adjusting Live View Settings
Purpose:
Live View settings can be customized according to different needs. You can configure the output
interface, dwell time for screen to be shown, mute or turning on the audio, the screen number for
each channel, etc.
Step 1 Enter the Live View Settings interface.
Menu> Configuration> Live View
Figure 2-7 Live View-General
The settings available in this menu include:
 Video Output Interface: Select the video output to configure the live view parameters.
 Live View Mode: Select the display mode to be used for live view.
 Dwell Time: The time in seconds to dwell between switching of channels when enabling
auto-switch in Live View.
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 Enable Audio Output: Enables/disables audio output for the selected video output.
 Volume: Adjust the volume of live view, playback and two-way audio for the selected output
interface.
 Event Output: Designates the output to show event video.
 Full Screen Monitoring Dwell Time: The time in seconds to show alarm event screen.
Step 2 Set cameras order.
Figure 2-8 Live View- Camera Order
5) Select a View mode in
, including 1/4/6/8/16-window division modes are
supported depending on different models.
6) Select the small window, and double-click on the channel number to display the channel
on the window.
7) You can click
button to start live view for all the channels and click
to stop all the
live view.
8) Click the Apply button to save the setting.
You can also click-and-drag the camera to the desired window on the live view interface to set
the camera order.
Step 3 Set the stream type for live view of camera.
1) Click the More Settings to enter the more settings interface.
2) Select the camera to configure from the list.
3) Select the stream type to main stream, sub-stream or Auto.
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Figure 2-9 Stream Type Settings
4) Click Apply to save the settings.
5) (Optional) You can click the Copy button to copy the stream type settings of the current
camera to other camera (s).
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2.4 Channel-zero Encoding
Purpose:
Sometimes you need to get a remote view of many channels in real time from web browser or
CMS (Client Management System) software, in order to decrease the bandwidth requirement
without affecting the image quality, channel-zero encoding is supported as an option for you.
Step 1 Enter the Live View Settings interface.
Menu > Configuration> Live View
Step 2 Select the Channel-Zero Encoding tab.
Figure 2-10 Live View- Channel-Zero Encoding
Step 3 Check the checkbox after Enable Channel Zero Encoding.
Step 4 Configure the Frame Rate, Max. Bitrate Mode and Max. Bitrate.
After you set the Channel-Zero encoding, you can get a view in the remote client or web
browser of 16 channels in one screen.
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Chapter 3 PTZ Controls
3.1 Configuring PTZ Settings
Purpose:
Follow the procedure to set the parameters for PTZ. The configuring of the PTZ parameters should
be done before you control the PTZ camera.
Step 1 Enter the PTZ Settings interface.
Menu >Camera> PTZ
Figure 3-1 PTZ Settings
Step 2 Click the PTZ Parameters button to set the PTZ parameters.
Figure 3-2 PTZ- General
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Step 3 Choose the camera for PTZ setting in the Camera dropdown list.
Step 4 Enter the parameters of the PTZ camera.
All the parameters should be exactly the same as the PTZ camera parameters.
Step 5 Click Apply button to save the settings.
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3.2 Setting PTZ Presets, Patrols & Patterns
Before you start:
Please make sure that the presets, patrols and patterns should be supported by PTZ protocols.
3.2.1 Customizing Presets
Purpose:
Follow the steps to set the Preset location which you want the PTZ camera to point to when an
event takes place.
Step 1 Enter the PTZ Control interface.
Menu>Camera>PTZ
Figure 3-3 PTZ Settings
Step 2 Use the directional button to wheel the camera to the location where you want to set preset;
and the zoom and focus operations can be recorded in the preset as well.
Step 3 Enter the preset No. (1~255) in the preset text field, and click the Set button to link the
location to the preset.
Repeat the steps2-3 to save more presets.
You can click the Clear button to clear the location information of the preset, or click the
Clear All button to clear the location information of all the presets.
3.2.2 Calling Presets
Purpose:
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This feature enables the camera to point to a specified position such as a window when an event
takes place.
Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;
Or press the PTZ button on the front panel or click the PTZ Control icon
in the quick
setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.
Step 2 Choose Camera in the dropdown list.
Step 3 Click the
button to show the general settings of the PTZ control.
Figure 3-4 PTZ Panel - General
Step 4 Click to enter the preset No. in the corresponding text field.
Step 5 Click the Call Preset button to call it.
3.2.3 Customizing Patrols
Purpose:
Patrols can be set to move the PTZ to different key points and have it stay there for a set duration
before moving on to the next key point. The key points are corresponding to the presets. The
presets can be set following the steps above in Customizing Presets.
Step 1 Enter the PTZ Control interface.
Menu>Camera>PTZ
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Figure 3-5 PTZ Settings
Step 2 Select patrol No. in the drop-down list of patrol.
Step 3 Click the Set button to add key points for the patrol.
Figure 3-6 Key point Configuration
Step 4 Configure key point parameters, such as the key point No., duration of staying for one key
point and speed of patrol. The key point is corresponding to the preset. The Key Point No.
determines the order at which the PTZ will follow while cycling through the patrol. The
Duration refers to the time span to stay at the corresponding key point. The Speed defines
the speed at which the PTZ will move from one key point to the next.
Step 5 Click the Add button to add the next key point to the patrol, or you can click the OK button
to save the key point to the patrol.
You can delete all the key points by clicking the Clear button for the selected patrol, or click
the Clear All button to delete all the key pints for all patrols.
3.2.4 Calling Patrols
Purpose:
Calling a patrol makes the PTZ to move according the predefined patrol path.
Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;
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Or press the PTZ button on the front panel or click the PTZ Control icon
in the quick
setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.
Step 2 Click the
button to show the general settings of the PTZ control.
Figure 3-7 PTZ Panel - General
Step 3 Select a patrol in the dropdown list and click the Call Patrol button to call it.
Step 4 You can click the Stop Patrol button to stop calling it.
3.2.5 Customizing Patterns
Purpose:
Patterns can be set by recording the movement of the PTZ. You can call the pattern to make the
PTZ movement according to the predefined path.
Step 1 Enter the PTZ Control interface.
Menu > Camera > PTZ
Figure 3-8 PTZ Settings
Step 2 Choose pattern number in the dropdown list.
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Step 3 Click the Start button and click corresponding buttons in the control panel to move the PTZ
camera, and click the Stop button to stop it.
The movement of the PTZ is recorded as the pattern.
3.2.6 Calling Patterns
Purpose:
Follow the procedure to move the PTZ camera according to the predefined patterns.
Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;
Or press the PTZ button on the front panel or click the PTZ Control icon
in the quick
setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.
Step 2 Click the
button to show the general settings of the PTZ control.
Figure 3-9 PTZ Panel - General
Step 3 Click the Call Pattern button to call it.
Step 4 Click the Stop Pattern button to stop calling it.
3.2.7 Customizing Linear Scan Limit
Purpose:
The Linear Scan can be enabled to trigger the scan in the horizantal direction in the predefined
range.
This function is supported by some certain models.
Step 1 Enter the PTZ Control interface.
Menu > Camera > PTZ
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Figure 3-10 PTZ Settings
Step 2 Use the directional button to wheel the camera to the location where you want to set the
limit, and click the Left Limit or Right Limit button to link the location to the corresponding
limit.
The speed dome starts linear scan from the left limit to the right limit, and you must set the left
limit on the left side of the right limit, as well the angle from the left limit to the right limit
should be no more than 180º.
3.2.8 Calling Linear Scan
Before operating this function, make sure the connected camera supports the linear scan and is
in HIKVISION protocol.
Purpose:
Follow the procedure to call the linear scan in the predefined scan range.
Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;
Or press the PTZ button on the front panel or click the PTZ Control icon
setting bar to enter the PTZ setting menu in live view mode.
Step 2 Click the
button to show the one-touch function of the PTZ control.
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Figure 3-11 PTZ Panel - One-touch
Step 3 Click Linear Scan button to start the linear scan and click the Linear Scan button again to
stop it.
You can click the Restore button to clear the defined left limit and right limit data and the
dome needs to reboot to make settings take effect.
3.2.9 One-touch Park
Before operating this function, make sure the connected camera supports the linear scan and is
in HIKVISION protocol.
Purpose:
For some certain model of the speed dome, it can be configured to start a predefined park action
(scan, preset, patrol and etc.) automatically after a period of inactivity (park time).
Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;
Or press the PTZ button on the front panel or click the PTZ Control icon
setting bar to enter the PTZ setting menu in live view mode.
Step 2 Click the
button to show the one-touch function of the PTZ control.
Figure 3-12 PTZ Panel - One-touch
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Step 3 There are 3 one-touch park types selectable, click the corresponding button to activate the
park action.
Park (Quick Patrol): The dome starts patrol from the predefined preset 1 to preset 32 in
order after the park time. The undefined preset will be skipped.
Park (Patrol 1): The dome starts move according to the predefined patrol 1 path after the
park time.
Park (Preset 1): The dome moves to the predefined preset 1 location after the park time.
The park time can only be set through the speed dome configuration interface, by default the
value is 5s.
Step 4 Click the button again to inactivate it.
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3.3 PTZ Control Panel
To enter the PTZ control panel, there are two ways supported.
OPTION 1:
In the PTZ settings interface, click the PTZ button on the lower-right corner which is next to the
Back button.
OPTION 2:
In the Live View mode, you can press the PTZ Control button on the front panel or on the remote
control, or choose the PTZ Control icon
, or select the PTZ option in the right-click menu.
Click the Configuration button on the control panel, and you can enter the PTZ Settings interface.
In PTZ control mode, the PTZ panel will be displayed when a mouse is connected with the device.
If no mouse is connected, the
icon appears in the lower-left corner of the window,
indicating that this camera is in PTZ control mode.
Figure 3-13 PTZ Panel
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Table 3-1 Description of the PTZ panel icons
Icon
Description
Icon
Description
Icon
Description
Direction
button and the
auto-cycle
button
Zoom+, Focus+,
Iris+
Zoom-, Focus-,
Iris-
The speed of
the
PTZ
movement
Light on/off
Wiper on/off
3D Positioning
Image
Centralization
Menu
Switch to the
PTZ
control
interface
Switch to the
one-touch
control
interface
Switch to the
general
settings
interface
Previous item
Next item
Start pattern /
patrol
Stop the patrol
/
pattern
movement
Exit
Minimize
windows
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Chapter 4 Recording Settings
4.1 Configuring Parameters
Purpose:
By configuring the parameters you can define the parameters which affect the image quality, such
as the transmission stream type, the resolution and so on.
Before you start:
1) Make sure that the HDD has already been installed. If not, please install a HDD and
initialize it. (Menu>HDD>General)
Figure 4-1 HDD- General
2) Check the storage mode of the HDD
Click Advanced to check the storage mode of the HDD.
If the HDD mode is Quota, please set the maximum record capacity and maximum picture
capacity. For detailed information, see Chapter Configuring Quota Mode.
If the HDD mode is Group, you should set the HDD group. For detailed information, see
Chapter Configuring HDD Group for Recording.
Figure 4-2 HDD- Advanced
Step 1 Enter the Record settings interface to configure the recording parameters:
Menu > Record > Parameters
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Figure 4-3 Recording Parameters
Step 2 Parameters Setting for Recording
1) Select Record tab page to configure. You can configure the stream type, the resolution,
and other parameters on your demand.
Video Encode: select the video encoding to H.265 or H.264.
Enable H.264+ Mode: check the checkbox to enable. Once enabled, the Max. Bitrate
Mode, Max. Bitrate(Kbps) and Max. Bitrate Range Recommend are not configurable.
Enabling it helps to ensure the high video quality with a lowered bitrate.
The H.265 and H.264+ should be supported by the connected IP camera.
2) Click the More Settings button to set the advanced parameters for recording and then
click OK button to finish editing.
Figure 4-4 More Settings
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Pre-record: The time you set to record before the scheduled time or event. For example,
when an alarm triggers the recording at 10:00, and if you set the pre-record time as 5
seconds, the camera records at 9:59:55.
Post-record: The time you set to record after the event or the scheduled time. For
example, when an alarm triggered recording ends at 11:00, and if you set the post-record
time as 5 seconds, it records till 11:00:05.
Expired Time: The expired time is period for a recorded file to be kept in the HDD. When
the deadline is reached, the file will be deleted. If you set the expired time to 0, the file
will not be deleted. The actual keeping time for the file should be determined by the
capacity of the HDD.
Redundant Record/Capture: By enabling redundant record or capture you save the record
and captured picture in the redundant HDD. See Chapter Configuring Redundant
Recording.
Record Audio: Check the checkbox to enable or disable audio recording.
Video Stream: Main stream and sub-stream are selectable for recording. When you select
sub-stream, you can record for a longer time with the same storage space.
3) Click Apply to save the settings.
You can enable the ANR (Automatic Network Replenishment) function via the web browser
(Configuration > Storage > Schedule Settings > Advanced) to save the video files in the IP camera
when the network is disconnected, and synchronize the files to the NVR when the network is
resumed.

The redundant record/capture is used when you want to save the record files or captured
pictures in the redundant HDD. You must configure the redundant HDD in HDD settings. For
detailed information, see Chapter 11.3.2 .

The parameters of Main Stream (Event) are read-only.
Step 3 Parameters Settings for Sub-stream
1) Enter the Sub-stream tab page.
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Figure 4-5 Sub-stream Parameters
2) Configure the parameters of the camera.
3) Click Apply to save the settings.
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4.2 Configuring Recording Schedule
Purpose:
Set the record schedule, and then the camera automatically starts/stops recording according to the
configured schedule.
In this chapter, we take the record schedule procedure as an example, and the same procedure
can be applied to configure schedule for both recording and capture. To schedule the automatic
capture, you need to choose the Capture tab in the Schedule interface.
Step 1 Enter the Record Schedule interface.
Menu>Record >Schedule
Step 2 Configure Record Schedule
1) Select Record Schedule.
Different recording types are marked in different color icons.
Continuous: scheduled recording.
Event: recording triggered by all event triggered alarm.
Motion: recording triggered by motion detection.
Alarm: recording triggered by alarm.
M/A: recording triggered by either motion detection or alarm.
M&A: recording triggered by motion detection and alarm.
You can delete the set schedule by clicking the None icon.
2) Choose the camera you want to configure.
3) Select the check box after the Enable Schedule item.
4) Click Edit button or click on the color icon under the edit button and draw the schedule
line on the panel.
Edit the schedule:
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Figure 4-6 Recording Schedule Interface
The all-day continuous recording is configured for the device by factory default.
I. In the message box, you can choose the day to which you want to set schedule.
Figure 4-7 Recording Schedule Interface
You can click the
button to set the accurate time of the schedule.
II. To schedule an all-day recording, check the checkbox after the All Day item.
Figure 4-8 Edit Schedule
III. To arrange other schedule, set the Start/End time for each period.
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Up to 8 periods can be configured for each day. And the time periods can’t be overlapped each
other.
IV. Select the record type in the dropdown list.

To enable Motion, Alarm, M | A (motion or alarm), M & A (motion and alarm) and VCA
(Video Content Analysis) triggered recording and capture, you must configure the motion
detection settings, alarm input settings or VCA settings as well. For detailed information,
refer to Chapter 8.1 and Chapter 9.

The VCA settings are only available to the smart IP cameras.
Repeat the above edit schedule steps to schedule recording or capture for other days in
the week. If the schedule can also be applied to other days, click Copy.
Figure 1. 1 Copy Schedule to Other Days
V. Click OK to save setting and back to upper level menu.
VI. Click Apply in the Record Schedule interface to save the settings.
Draw the schedule:
I. Click on the color icons, you can choose the schedule type as continuous or event.
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Figure 4-9 Draw the Schedule
II. Click the Apply button to validate the settings.
Step 3 (Optional) If the settings can also be used to other channels, click Copy, and then choose the
channel to which you want to copy.
Step 4 Click Apply to save the settings.
Figure 4-10 Copy Schedule to Other Channels
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4.3 Configuring Motion Detection Recording
Purpose:
Follow the steps to set the motion detection. In the live view mode, once a motion detection event
takes place, the NVR can analyze it and take alarm response actions. Enabling motion detection
function can trigger certain channels to start recording, or trigger full screen monitoring, audio
warning, notify the surveillance center and so on. In this chapter, you can follow the steps to
schedule a record which triggered by the detected motion.
Step 1 Enter the Motion Detection interface.
Menu>Camera>Motion
Figure 4-11 Motion Detection
Step 2 Configure Motion Detection:
1) Choose camera you want to configure.
2) Check the checkbox after Enable Motion Detection.
3) Drag and draw the area for motion detection by mouse. If you want to set the motion
detection for all the area shot by the camera, click Full Screen. To clear the motion
detection area, click Clear.
4) Click Settings, and the message box for channel information pops up.
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Figure 4-12 Motion Detection Handling
1)
2)
3)
4)
Select the channels which you want the motion detection event to trigger recording.
Click Apply to save the settings.
Click OK to back to the upper level menu.
Exit the Motion Detection menu.
Step 3 Edit the Motion Detection Record Schedule. For the detailed information of schedule
configuration, see Chapter Configuring Recording Schedule.
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4.4 Configuring Alarm Triggered Recording
Purpose:
Follow the procedure to configure alarm triggered recording.
Step 1 Enter the Alarm settings interface.
Menu> Configuration> Alarm
Figure 4-13 Alarm Settings
Step 2 Click Alarm Input.
Figure 4-14 Alarm Settings- Alarm Input
1)
2)
3)
4)
Select Alarm Input number and configure alarm parameters.
Choose N.O (normally open) or N.C (normally closed) for alarm type.
Check the checkbox for Setting .
Click Settings.
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Figure 4-15 Alarm Settings
5)
6)
7)
8)
Choose the alarm triggered recording channel.
Check the checkbox to select channel.
Click Apply to save settings.
Click OK to back to the upper level menu.
Repeat the above steps to configure other alarm input parameters.
If the settings can also be applied to other alarm inputs, click Copy and choose the alarm input
number.
Figure 4-16 Copy Alarm Input
Step 3 Edit the Alarm triggered record in the Record/Capture Schedule setting interface. For the
detailed information of schedule configuration, see Chapter Configuring Recording Schedule.
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4.5 Configuring VCA Event Recording
Purpose:
The event triggered recording can be configured through the menu. Then events include the
motion detection, alarm and VCA events (face detection/face capture, line crossing detection,
intrusion detection, region entrance detection, region exiting detection, loitering detection, people
gathering detection, fast moving detection, parking detection, unattended baggage detection,
object removal detection, audio loss exception detection, sudden change of sound intensity
detection, and defocus detection).
Step 1 Enter the VCA settings interface and select a camera for the VCA settings.
Menu > Camera > VCA
Figure 4-17 VCA Settings
Step 2 Configure the detection rules for VCA events. For details, please refer to Chapter 8 VCA
Alarm.
Step 3 Click the icon
to configure the alarm linkage actions for the VCA events.
Step 4 Select Trigger Channel tab and select one or more channels which will start to record when
VCA alarm is triggered.
Step 5 Click Apply to save the settings
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Figure 4-18 Set Trigger Camera of VCA Alarm
The PTZ Linking function is only available for the VCA settings of IP cameras.
Step 6 Enter Record Schedule settings interface (Menu > Record > Schedule > Record Schedule),
and then set VCA as the record type. For details, see step 2 in Chapter 4.2 Configuring
Recording Schedule.
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4.6 Manual Recording
Purpose:
Follow the steps to set parameters for the manual recording and continuous capture. Using manual
recording and continuous capture, you need to manually cancel the record and capture. The
manual recording and manual continuous capture is prior to the scheduled recording and capture.
Step 1 Enter the Manual settings interface.
Menu> Manual
Or press the REC/SHOT button on the front panel.
Figure 4-19 Manual Record
Step 2 Enable the Manual Recording.
1) Select Record on the left bar.
2) Click the status button before camera number to change
to
.
Step 3 Disable manual record.
Click the status button to change
to
.
Green icon
means that the channel is configured the record schedule. After rebooting, all
the manual records enabled will be canceled.
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4.7 Configuring Holiday Recording
Purpose:
Follow the steps to configure the record schedule on holiday for that year. You may want to have
different plan for recording and capture on holiday.
Step 1 Enter the Record setting interface.
Menu > Record > Holiday
Figure 4-20 Holiday Settings
Step 2 Enable Edit Holiday schedule.
1) Click
to enter the Edit interface.
Figure 4-21 Edit Holiday Settings
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2)
3)
4)
5)
6)
7)
Check the checkbox after Enable Holiday.
Select Mode from the dropdown list.
There are three different modes for the date format to configure holiday schedule.
Set the start and end date.
Click Apply to save settings.
Click OK to exit the Edit interface.
Step 3 Enter Record/Capture Schedule settings interface to edit the holiday recording schedule. See
Chapter 6.2 Configuring Recording Schedule.
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4.8 Configuring Redundant Recording
Purpose:
Enabling redundant recording, which means saving the record files and captured pictures not only
in the R/W HDD but also in the redundant HDD, will effectively enhance the data safety and
reliability. .
Step 1 Enter HDD Information interface.
Menu> HDD
Figure 4-22 HDD General
Step 2 Select the HDD and click
to enter the Local HDD Settings interface.
1) Set the HDD property to Redundancy.
Figure 4-23 HDD General-Editing
2) Click Apply to save the settings.
3) Click OK to back to the upper level menu.
You must set the Storage mode in the HDD advanced settings to Group before you set the HDD
property to Redundant. For detailed information, please refer to Chapter 11.4.1 Setting HDD
Property. There should be at least another HDD which is in Read/Write status.
Step 3 Enter the Record setting interface.
Menu> Record> Parameters
1) Select Record tab.
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2) Click More Settings to enter the following interface.
Figure 4-24 Record Parameters
3) Select Camera you want to configure in the drop-down list.
4) Check the checkbox of Redundant Record/Capture.
5) Click OK to save settings and back to the upper level menu.
Repeat the above steps for configuring other channels.
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4.9 Configuring HDD Group for Recording
Purpose:
You can group the HDDs and save the record files and captured pictures in certain HDD group.
Step 1 Enter HDD setting interface.
Menu>HDD
Figure 4-25 HDD General
Step 2 Select Advanced on the left side menu.
Figure 4-26 Storage Mode
Check whether the storage mode of the HDD is Group. If not, set it to Group. For detailed
information, please refer to Chapter 14.4 Managing HDD Group.
Step 3 Select General in the left side menu
Step 4 Click
to enter editing interface.
Step 5 Configuring HDD group.
1)
2)
3)
4)
Choose a group number for the HDD group.
Click Apply and then in the pop-up message box, click Yes to save your settings.
Click OK to back to the upper level menu.
Repeat the above steps to configure more HDD groups.
Step 6 Choose the Channels which you want to save the record files in the HDD group.
1)
2)
3)
4)
Select Advanced on the left bar.
Choose Group number in the dropdown list of Record on HDD Group
Check the channels you want to save in this group.
Click Apply to save settings.
After having configured the HDD groups, you can configure the Recording settings following the
procedure provided in Chapter 5.2-5.7.
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4.10 Files Protection
Purpose:
You can lock the recording files or set the HDD property to Read-only to protect the record files
from being overwritten.
4.10.1 Locking the Recording Files

Lock File when Playback
Step 1 Enter Playback interface.
Menu> Playback
Step 2 Check the checkbox of channel(s) in the channel list and then double-click to select a date on
the calendar.
Figure 4-27 Normal/Smart Playback
Step 3 During playback, click the
button to lock the current recording file.
In the multi-channel playback mde, clicking the
the playback channels.
button will lock all the record files related to
Step 4 You can click the
button to pop up the file management interface. Click the Locked File
tab to check and export the locked files.
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Figure 4-28 Locked File Management
In the File Management interface, you can also click
and the file is not protected.

to change it to
to unlock the file
Lock File when Export
Step 1 Enter Export setting interface.
Menu> Export
Figure 4-29 Export
Step 2 Select the channels you want to search by checking the checkbox to
Step 3 Configure the record type, file type start/end time.
Step 4 Click Search to show the results.
Figure 4-30 Export- Search Result
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Step 5 Protect the record files.
1) Find the record files you want to protect, and then click the
indicating that the file is locked.
icon which will turn to ,
The record files of which the recording is still not completed cannot be locked.
2) Click
to change it to to unlock the file and the file is not protected.
Figure 4-31 Unlocking Attention
4.10.2 Setting HDD Property to Read-only
Step 1 Enter HDD setting interface.
Menu> HDD
Figure 4-32 HDD General
Step 2 Click
to edit the HDD you want to protect.
Figure 4-33 HDD General- Editing
To edit HDD property, you need to set the storage mode of the HDD to Group. See Chapter
Managing HDD Group.
Step 3 Set the HDD property to Read-only.
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Step 4 Click OK to save settings and back to the upper level menu.

You cannot save any files in a Read-only HDD. If you want to save files in the HDD, change
the property to R/W.

If there is only one HDD and is set to Read-only, the NVR can’t record any files. Only live
view mode is available.

If you set the HDD to Read-only when the NVR is saving files in it, then the file will be saved
in next R/W HDD. If there is only one HDD, the recording will be stopped.
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Chapter 5 Playback
5.1 Playing Back Record Files
5.1.1 Instant Playback
Purpose
Play back the recorded video files of a specific channel in the live view mode. Channel switch is
supported.
Instant playback by channel
Choose a channel in live view mode and click the
button in the quick setting toolbar.
In the instant playback mode, only record files recorded during the last five minutes on this
channel will be played back.
Figure 5-1 Instant Playback Interface
5.1.2 Playing Back by Normal Search
Playback by Channel
Enter the Playback interface.
Right click a channel in live view mode and select Playback from the menu, as shown in Figure 5-2.
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Figure 5-2 Right-click Menu under Live View
Pressing numerical buttons will switch playback to the corresponding channels during playback
process.
Playback by Time
Purpose
Play back video files recorded in specified time duration. Multi-channel simultaneous playback and
channel switch are supported.
Step 1 Enter playback interface.
Menu>Playback
Step 2 Select the Normal/Smart in the drop-down list on the top-left side.
Step 3 Select a camera in the camera list.
The main stream or sub stream for recording is configurable in Menu>Record>Parameters.
Step 4 Select a date in the calendar and click the
file.
button on the left toolbar to play the video
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Figure 5-3 Playback Calendar
If there are record files for that camera in that day, in the calendar, the icon for that day is
displayed in different colors for different recording types: blue for continuous recording and red
for event recording.
Step 5 Click the
radio button to start playing the continuous recorded files.
Playback Interface
You can use the toolbar in the bottom part of Playback interface to control playing progress, as
shown in Figure 5-4.
Figure 5-4 Playback Interface
Figure 5-5 Toolbar of Playback
You can click the channel(s) to execute simultaneous playback of multiple channels.
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
The

Playback progress bar: use the mouse to click any point of the progress bar or drag the
progress bar to locate specific frames.
indicates the start/end time of the recorded video files.
Table 5-1 Detailed Explanation of Playback Toolbar
Item
Button
Smart
Search
Operations
/
Operation
Button
Operation
Draw quadrilateral
for the motion
detection
Search the matched
video
Set full screen for
motion detection
Draw line for the
line
crossing
detection
Draw quadrilateral
for the intrusion
detection
Filter video files by
setting the target
characters
Audio on/Mute
/
Start/Stop clipping
Digital Zoom
Lock File
Add default tag
Add customized tag
File management
for video clips,
captured pictures,
locked files and
tags
Playing
Control
/
Pause/Play
/
Reverse play/ Pause
Slow forward
Stop
30s forward
30s reverse
Next day
Fast forward
Previous day
Time
Scaling
Bar
Previous/Next
period
Play the time bar in
30 minutes (default)
Play the time bar in
1 hour
Play the time bar in
2 hours
Play the time bar in
6 hours
Play the time bar in
24 hours
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The playing speed of 256X is supported.
5.1.3 Playing back by Smart Search
Purpose
The smart playback function provides an easy way to get through the less effective information.
When you select the smart playback mode, the system will analyze the video containing the
motion, line or intrusion detection information, mark it with green color and play it in the normal
speed while the video without motion will be played in the 16-time speed. The smart playback
rules and areas are configurable.
Step 1 Enter Playback interface.
Menu>Playback
Step 2 Select the Normal/Smart in the drop-down list on the top-left side.
The main stream or sub stream for recording is configurable in Menu>Record>Parameters.
Step 3 Select a camera in the camera list.
Step 4 Select a date in the calendar and click the
file.
button on the left toolbar to play the video
Figure 5-6 Playback by Smart Search
Step 5 Click the
radio button to switch to the playback by smart search.
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Step 6 Set the rules and areas for smart search of line crossing detection, intrusion detection or
motion detection event triggered recording.
Line Crossing Detection

Select the
line.
button, and click on the image to specify the start point and end point of the
Intrusion Detection

Click the
button, and specify 4 points to set a quadrilateral region for intrusion detection.
Only one region can be set.
Motion Detection

Click the
button, and then hold the mouse on the image to draw the detection area
manually. You can also click the
button to set the full screen as the detection area.
Step 7 (Optional) You can click
to filter the searched video files by setting the target
characters, including the gender and age of the human and whether he/she wears glasses.
Figure 5-7 Set Result Filter
5.1.4 Playing Back by Event Search
Purpose
Play back record files on one or several channels searched out by event type (e.g., alarm input,
motion detection and VCA).
Step 1 Enter the Playback interface.
Menu>Playback
Step 2 Select the Event in the drop-down list on the top-left side.
Step 3 Select the major type to Alarm Input, Motion, or VCA as the event type.
We take playback by VCA as the example in the following instructions.
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Figure 5-8 Event Search Interface
Step 4 Select the minor type of VCA from the drop-down list. (Please refer to Chapter 9 VCA Alarm
for the details of VCA detection types).
For configuring the VCA recording, please refer to Chapter 5.4 Configuring VCA Event Recording
and Capture; and for details of VCA detection types, please refer to Chapter 9 VCA Alarm.
Step 5 Select the camera (s) for searching, and set the Start time and End time.
Step 6 Click Search button to get the search result information. You may refer to the right-side bar
for the result.
Step 7 Select a result item and click
button to play back the file.
Pre-play and post-play can be configured.
Step 8 (Optional) Enter the Synch Playback interface to select the camera (s) for synchronous
playback.
Figure 5-9 Synch Playback Interface
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Step 9 Enter the playback interface.
The toolbar in the bottom part of playback interface can be used to control playing process.
Figure 5-10 Interface of Playback by Event
You can click
or
button to select the previous or next event. Please refer to Table 6.1 for
the description of buttons on the toolbar.
5.1.5 Playing Back by Tag
Purpose:
Video tag allows you to record related information like people and location of a certain time point
during playback. You can use video tag(s) to search for record files and position time point.
Before playing back by tag:
Step 1 Enter Playback interface.
Menu>Playback
Step 2 Search and play back the record file(s). Refer to Chapter 6.1.1 for the detailed information
about searching and playback of the record files.
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Figure 5-11 Interface of Playback by Time
Click
button to add default tag.
Click
button to add customized tag and input tag name.
Max. 64 tags can be added to a single video file.
Step 3 Tag management.
Click
button to enter the File Management interface and click Tag to manage the tags.
You can check, edit, and delete tag(s).
Figure 5-12 Tag Management Interface
Playing back by Tag
Step 1 Select the Tag from the drop-down list in the Playback interface.
Step 2 Select the stream to Main Stream or Sub Stream.
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Step 3 Choose channels, edit start time and end time, and then click Search to enter Search Result
interface.
You can enter keyword in the textbox
Step 4 Click
to search the tag on your command.
button to play back the selected tag file.
Figure 5-13 Interface of Playback by Tag
Pre-play and post-play can be configured.
You can click
or
button to select the previous or next tag. Please refer to Table 6.1 for the
description of buttons on the toolbar.
5.1.6 Playing Back by System Logs
Purpose:
Play back record file(s) associated with channels after searching system logs.
Step 1 Enter Log Information interface.
Menu>Maintenance>Log Information
Step 2 Click Log Search tab to enter Playback by System Logs.
Step 3 Set search time and type and click Search button.
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Figure 5-14 System Log Search Interface
Step 4 Choose a log with record file and click
button to enter Playback interface.
If there is no record file at the time point of the log, the message box “No result found” will pop
up.
Figure 5-15 Result of System Log Search
Step 5 Playback interface.
The toolbar in the bottom part of Playback interface can be used to control playing process.
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Figure 5-16 Interface of Playback by Log
5.1.7 Playing Back External File
Purpose:
Perform the following steps to look up and play back files in the external devices.
Step 1 Enter Tag Search interface.
Menu>Playback
Step 2 Select the External File in the drop-down list on the top-left side.
The files are listed in the right-side list.
You can click the
Step 3 Select and click the
clicking
and
.
button to refresh the file list.
button to play back it. And you can adjust the playback speed by
Figure 5-17 Interface of External File Playback
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5.2 Auxiliary Functions of Playback
5.2.1 Playing Back Frame by Frame
Purpose:
Play video files frame by frame, in case of checking image details of the video when abnormal
events happen.
Go to Playback interface.
If you choose playback of the record file: click button
until the speed changes to Single frame
and one click on the playback screen represents playback of one frame.
If you choose reverse playback of the record file: click button
until the speed changes to
Single frame and one click on the playback screen represents reverse playback of one frame. It is
also feasible to use button
in toolbar.
5.2.2 Thumbnails View
With the thumbnails view on the playback interface, you can conveniently locate the required
video files on the time bar.
Step 1 Enter the playback interface and start to play the video files.
Step 2 Move the mouse to the time bar to get the preview thumbnails of the video files. Select and
double click on a required thumbnail to enter the full-screen playback.
Figure 5-18 Thumbnails View
The thumbnail view is supported only in the 1X single-camera playback mode.
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5.2.3 Fast View
You can hold the mouse to drag on the time bar to get the fast view of the video files.
Step 1 Enter the playback interface and start to play the video files.
Step 2 Use the mouse to hold and drag through the playing time bar to fast view the video files.
Step 3 Release the mouse to the required time point to enter the full-screen playback.
The fast view is supported only in the 1X single-camera playback mode.
5.2.4 Digital Zoom
Step 1 Click the
button on the playback control bar to enter Digital Zoom interface.
Step 2 You can zoom in the image to different proportions (1 to16X) by moving the sliding bar from
to . You can also scroll the mouse wheel to control the zoom in/out.
Figure 5-19 Draw Area for Digital Zoom
Step 3 Right-click the image to exit the digital zoom interface.
5.2.5 File Management
You can manage the video clips, captured pictures in playback, locked files and tags you have
added in the playback mode.
Step 1 Enter the playback interface.
Step 2 Click
on the toolbar to enter the file management interface.
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Figure 5-20 File Management
Step 3 You can view the saved video clips, lock/unlock the files and edit the tags which you added in
the playback mode.
Step 4 If required, select the items and click Export All or Export to export the
clips/pictures/files/tags to local storage device.
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Chapter 6 Backup
6.1 Backing up Record Files
6.1.1 Quick Export
Purpose:
Export record files to backup device(s) quickly.
Step 1 Enter Video Export interface.
Menu>Export>Normal
Choose the channel(s) you want to back up and click Quick Export button.
The time duration of record files on a specified channel cannot exceed one day. Otherwise, the
message box “Max. 24 hours are allowed for quick export.” will pop up.
Figure 6-1 Quick Export Interface
Step 2 Select the format of the log files to be exported. Up to 15 formats are selectable.
Step 3 Click the Export to start exporting.
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Here we use USB Flash Drive and please refer to the next section Normal Backup for more
backup devices supported by the NVR.
Figure 6-2 Quick Export using USB1-1
Stay in the Exporting interface until all record files are exported.
Figure 6-3 Export Finished
Step 4 Check backup result.
Choose the record file in Export interface and click button
to check it.
The Player player.exe will be exported automatically during record file export.
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Figure 6-4 Checkup of Quick Export Result Using USB1-1
6.1.2 Backing up by Normal Video Search
Purpose:
The record files can be backup to various devices, such as USB devices (USB flash drives, USB HDDs,
USB writer), or SATA writer.
Backup using USB flash drives and USB HDDs
Step 1 Enter Export interface.
Menu>Export>Normal
Step 2 Select the cameras to search.
Step 3 Set search condition and click Search button to enter the search result interface. The
matched video files or pictures are displayed in Chart or List display mode.
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Figure 6-5 Normal Video Search for Backup
Step 4 Select video files or pictures from the Chart or List to export.
Click
to play the record file if you want to check it.
Check the checkbox before the record files you want to back up.
The size of the currently selected files is displayed in the lower-left corner of the window.
Figure 6-6 Result of Normal Video Search for Backup
Step 5 Export the video files or picture files.
Click Export All button to export all the files.
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Or you can select recording files you want to back up, and click Export button to enter
Export interface.
If the inserted USB device is not recognized:
 Click the Refresh button.

Reconnect device.

Check for compatibility from vendor.
You can also format USB flash drives or USB HDDs via the device.
Figure 6-7 Export by Normal Video Search using USB Flash Drive
Stay in the Exporting interface until all record files are exported with pop-up message box
“Export finished”.
Figure 6-8 Export Finished
The backup of video files using USB writer or SATA writer has the same operating instructions.
Please refer to steps described above.
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6.1.3 Backing up by Event Search
Purpose:
Back up event-related record files using USB devices (USB flash drives, USB HDDs, USB writer),
SATA writer or eSATA HDD. Quick Backup and Normal Backup are supported.
Step 1 Enter Export interface.
Menu>Export>Event
Step 2 Select the cameras to search.
Step 3 Select the event type to alarm input, motion, or VCA.
Figure 6-9 Event Search for Backup
Step 4 Set the search conditions and click Search button to enter the search result interface. For the
POS event type, you can also set the Keyword and enable the Case Sensitivity (upper case
and lower case) to search the video files with the key word contained POS information.
Step 5 The matched video files are displayed in Chart or List display mode. Select video files from
the Chart or List interface to export.
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Figure 6-10 Result of Event Search
Step 6 Export the video files. Please refer to step5 of Chapter 7.1.2 Backing up by Normal Video
Search for details.
6.1.4 Backing up Video Clips
Purpose:
You may also select video clips in playback mode to export directly during Playback, using USB
devices (USB flash drives, USB HDDs, USB writer), SATA writer or eSATA HDD.
Step 1 Enter Playback interface.
Please refer to Chapter 6.1 Playing Back Record Files.
Step 2 During playback, use buttons
or
in the playback toolbar to start or stop clipping
record file (s); or use the button
to capture pitcures.
Step 3 Click the
to enter the file management interface.
Figure 6-11 Video Clips or Captured Pictures Export Interface
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Step 4 Export the video clips or captured pictures in playback. Please refer to step5 of Chapter 7.1.2
Backing up by Normal Video Search for details.
6.2 Managing Backup Devices
Management of USB flash drives, USB HDDs and eSATA HDDs
Step 1 Enter the Export interface.
Figure 6-12 Storage Device Management
Step 2 Backup device management.
Click New Folder button if you want to create a new folder in the backup device.
Select a record file or folder in the backup device and click
button if you want to delete
it.
Click Erase button if you want to erase the files from a re-writable CD/DVD.
Click Format button to format the backup device.
If the inserted storage device is not recognized:

Click the Refresh button.

Reconnect device.

Check for compatibility from vendor.
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Chapter 7 Alarm Settings
7.1 Setting Motion Detection Alarm
Step 1 Enter Motion Detection interface of Camera Management and choose a camera you want to
set up motion detection.
Menu> Camera> Motion
Figure 7-1 Motion Detection Setup Interface
Step 2 Set up detection area and sensitivity.
Tick “Enable Motion Detection”, use the mouse to draw detection area(s) and drag the
sensitivity bar to set sensitivity.
Click
button and set alarm response actions.
Step 3 Click Trigger Channel tab and select one or more channels which will start to record/capture
or become full-screen monitoring when motion alarm is triggered, and click Apply to save
the settings.
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Figure 7-2 Set Trigger Camera of Motion Detection
Step 4 Set up arming schedule of the channel.
1) Select Arming Schedule tab to set the arming schedule of handling actions for the motion
detection.
2) Choose one day of a week and up to eight time periods can be set within each day.
3) Click Apply to save the settings
Time periods shall not be repeated or overlapped.
Figure 7-3 Set Arming Schedule of Motion Detection
Step 5 Click Handling tab to set up alarm response actions of motion alarm (please refer to Chapter
Setting Alarm Response Actions).
Step 6 If you want to set motion detection for another channel, repeat the above steps or just click
Copy in the Motion Detection interface to copy the above settings to it.
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7.2 Setting Sensor Alarms
Purpose:
Set the handling action of an external sensor alarm.
Step 1 Enter Alarm Settings of System Configuration and select an alarm input.
Menu> Configuration> Alarm
Select Alarm Input tab to enter Alarm Input Settings interface.
Figure 7-4 Alarm Status Interface of System Configuration
Step 2 Set up the handling action of the selected alarm input.
Check the Enable checkbox and click Settings button to set up its alarm response actions.
Figure 7-5 Alarm Input Setup Interface
Step 3 (Optional) Enable the one-key disarming for local alarm input 1 (Local<-1).
1) Check the checkbox of Enable One-Key Disarming.
2) Click the Settings button to enter the linkage action settings interface.
3) Select the alarm linkage action (s) you want to disarm for the local alarm input1. The
selected linkage actions include the Full Screen Monitoring, Audible Warning, Notify
Surveillance Center, Send Email and Trigger Alarm Output.
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When the alarm input 1 (Local<-1) is enabled with one-key disarming, the other alarm input
settings are not configurable.
Step 4 Select Trigger Channel tab and select one or more channels which will start to
record/capture or become full-screen monitoring when an external alarm is input, and click
Apply to save the settings.
Step 5 Select Arming Schedule tab to set the arming schedule of handling actions.
Figure 7-6 Set Arming Schedule of Alarm Input
Choose one day of a week and Max. eight time periods can be set within each day, and click
Apply to save the settings.
Time periods shall not be repeated or overlapped.
Repeat the above steps to set up arming schedule of other days of a week. You can also use
Copy button to copy an arming schedule to other days.
Step 6 Select Linkage Action tab to set up alarm response actions of the alarm input (please refer to
Chapter Setting Alarm Response Actions).
Step 7 If necessary, select PTZ Linking tab and set PTZ linkage of the alarm input.
Set PTZ linking parameters and click OK to complete the settings of the alarm input.
Make sure the PTZ or speed dome connected supports PTZ linkage.
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Figure 7-7 Set PTZ Linking of Alarm Input
Step 8 If you want to set handling action of another alarm input, repeat the above steps.
Or you can click the Copy button on the Alarm Input Setup interface and check the checkbox
of alarm inputs to copy the settings to them.
Figure 7-8 Copy Settings of Alarm Input
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7.3 Detecting Video Loss Alarm
Purpose:
Detect video loss of a channel and take alarm response action(s).
Step 1 Enter Video Loss interface of Camera Management and select a channel you want to detect.
Menu> Camera> Video Loss
Figure 7-9 Video Loss Setup Interface
Step 2 Set up handling action of video loss.
Check the checkbox of “Enable Video Loss Alarm”, and click
action of video loss.
button to set up handling
Step 3 Set up arming schedule of the handling actions.
1) Select Arming Schedule tab to set the channel’s arming schedule.
2) Choose one day of a week and up to eight time periods can be set within each day.
3) Click Apply button to save the settings.
Time periods shall not be repeated or overlapped.
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Figure 7-10 Set Arming Schedule of Video Loss
Step 4 Select Linkage Action tab to set up alarm response action of video loss (please refer to
Chapter Setting Alarm Response Actions).
Step 5 Click the OK button to complete the video loss settings of the channel.
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7.4 Detecting Video Tampering Alarm
Purpose:
Trigger alarm when the lens is covered and take alarm response action(s).
Step 1 Enter Video Tampering interface of Camera Management and select a channel you want to
detect video tampering.
Menu> Camera> Video Tampering
Figure 7-11 Video Tampering Setting Interface
Step 2 Set the video tampering handling action of the channel.
4) Check the checkbox of “Enable Video Tampering Detection”.
5) Drag the sensitivity bar to set a proper sensitivity level. Use the mouse to draw an area
you want to detect video tampering.
6) Click
button to set up handling action of video tampering.
Step 3 Set arming schedule and alarm response actions of the channel.
1) Click Arming Schedule tab to set the arming schedule of handling actions.
2) Choose one day of a week and Max. eight time periods can be set within each day.
3) Click Apply button to save the settings.
Time periods shall not be repeated or overlapped.
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Figure 7-12 Set Arming Schedule of Video Tampering
Step 4 Select Linkage Action tab to set up alarm response actions of video tampering alarm (please
refer to Chapter Setting Alarm Response Actions).
Step 5 Click the OK button to complete the video tampering settings of the channel.
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7.5 Handling Exceptions Alarm
Purpose:
Exception settings refer to the handling action of various exceptions, e.g.

HDD Full: The HDD is full.

HDD Error: Writing HDD error or unformatted HDD.

Network Disconnected: Disconnected network cable.

IP Conflicted: Duplicated IP address.

Illegal Login: Incorrect user ID or password.

Record/Capture Exception: No space for saving recorded files or captured images.

Hot Spare Exception: Disconnected with the working device.
Steps:
Enter Exception interface of System Configuration and handle various exceptions.
Menu> Configuration> Exceptions
Please refer to Chapter 7.6 Setting Alarm Response Actions for detailed alarm response actions.
Figure 7-13 Exceptions Setup Interface
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7.6 Setting Alarm Response Actions
Purpose:
Alarm response actions will be activated when an alarm or exception occurs, including Event Hint
Display, Full Screen Monitoring, Audible Warning (buzzer), Notify Surveillance Center, Trigger
Alarm Output and Send Email.
Event Hint Display
When an event or exception happens, a hint can be displayed on the lower-left corner of live view
image. And you can click the hint icon to check the details. Besides, the event to be displayed is
configurable.
Step 1 Enter the Exception settings interface.
Menu > Configuration > Exceptions
Step 2 Check the checkbox of Enable Event Hint.
Figure 7-14 Event Hint Settings Interface
Step 3 Click the
to set the type of event to be displayed on the image.
Figure 7-15 Event Hint Settings Interface
Step 4 Click the OK button to finish settings.
Full Screen Monitoring
When an alarm is triggered, the local monitor (VGA, HDMI or BNC monitor) display in full screen
the video image from the alarming channel configured for full screen monitoring.
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If alarms are triggered simultaneously in several channels, their full-screen images will be switched
at an interval of 10 seconds (default dwell time). A different dwell time can be set by going to
Menu >Configuration>Live View > Full Screen Monitoring Dwell Time.
Auto-switch will terminate once the alarm stops and you will be taken back to the Live View
interface.
You must select during “Trigger Channel” settings the channel(s) you want to make full screen
monitoring.
Audible Warning
Trigger an audible beep when an alarm is detected.
Notify Surveillance Center
Sends an exception or alarm signal to remote alarm host when an event occurs. The alarm host
refers to the PC installed with Remote Client.
The alarm signal will be transmitted automatically at detection mode when remote alarm host is
configured. Please refer to Chapter 11.2.6 Configuring More Settings for details of alarm host
configuration.
Email Linkage
Send an email with alarm information to a user or users when an alarm is detected.
Please refer to Chapter 11.2.8 Configuring Email for details of Email configuration.
Trigger Alarm Output
Trigger an alarm output when an alarm is triggered.
Step 1 Enter Alarm Output interface.
Menu> Configuration> Alarm> Alarm Output
Step 2 Select an alarm output and set alarm name and dwell time. Click Schedule button to set the
arming schedule of alarm output.
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If “Manually Clear” is selected in the dropdown list of Dwell Time, you can clear it only by going
to Menu> Manual> Alarm.
Figure 7-16 Alarm Output Setup Interface
Step 3 Set up arming schedule of the alarm output.
Choose one day of a week and up to 8 time periods can be set within each day.
Time periods shall not be repeated or overlapped.
Figure 7-17 Set Arming Schedule of Alarm Output
Step 4 Repeat the above steps to set up arming schedule of other days of a week. You can also use
Copy button to copy an arming schedule to other days.
Click the OK button to complete the video tampering settings of the alarm output No..
Step 5 You can also copy the above settings to another channel.
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Figure 7-18 Copy Settings of Alarm Output
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7.7 Triggering or Clearing Alarm Output Manually
Purpose:
Sensor alarm can be triggered or cleared manually. If “Manually Clear” is selected in the dropdown
list of dwell time of an alarm output, the alarm can be cleared only by clicking Clear button in the
following interface.
Step 1 Select the alarm output you want to trigger or clear and make related operations.
Menu> Manual> Alarm
Step 2 Click Trigger/Clear button if you want to trigger or clear an alarm output.
Click Trigger All button if you want to trigger all alarm outputs.
Click Clear All button if you want to clear all alarm output.
Figure 7-19 Clear or Trigger Alarm Output Manually
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Chapter 8 VCA Alarm
The NVR supports the VCA detection alarm (face detection, vehicle detection, line crossing
detection and intrusion detection, region entrance detection, region exiting detection, unattended
baggage detection, object removal detection, audio loss exception detection, sudden change of
sound intensity detection, and defocus detection) sent by IP camera. The VCA detection must be
enabled and configured on the IP camera settings interface first.

All VCA detection must be supported by the connected IP camera.

Please refer to the User Manual of Network Camera for the detailed instructions for the all
VCA detection types.
8.1 Face Detection
Purpose:
Face detection function detects the face appears in the surveillance scene, and some certain
actions can be taken when the alarm is triggered.
Step 1 Enter the VCA settings interface.
Menu> Camera> VCA
Step 2 Select the camera to configure the VCA.
You can click the checkbox of Save VCA Picture to save the captured pictures of VCA
detection.
Figure 8-1 Face Detection
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Step 3 Select the VCA detection type to Face Detection.
Step 4 Check the Enable checkbox to enable this function.
Step 5 Click
to enter the face detection settings interface. Configure the trigger channel,
arming schedule and linkage action for the face detection alarm. Please refer to step3~step5
of Chapter 8.1 Setting Motion Detection Alarm for detailed instructions.
Step 6 Click the Rule Settings button to set the face detection rules. You can click-and-drag the
slider to set the detection sensitivity.
Sensitivity: Range [1-5]. The higher the value is, the more easily the face can be detected.
Figure 8-2 Set Face Detection Sensitivity
Step 7 Click Apply to activate the settings.
8.2 Line Crossing Detection
Purpose:
This function can be used for detecting people, vehicles and objects cross a set virtual line. The line
crossing direction can be set as bidirectional, from left to right or from right to left. And you can set
the duration for the alarm response actions, such as full screen monitoring, audible warning, etc.
Step 1 Enter the VCA settings interface.
Menu> Camera> VCA
Step 2 Select the camera to configure the VCA.
You can click the checkbox of Save VCA Picture to save the captured pictures of VCA
detection.
Step 3 Select the VCA detection type to Line Crossing Detection.
Step 4 Check the Enable checkbox to enable this function.
Step 5 Click
to configure the trigger channel, arming schedule and linkage actions for the line
crossing detection alarm.
Step 6 Click the Rule Settings button to set the line crossing detection rules.
1) Select the direction to A<->B, A->B or A<-B.
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A<->B: Only the arrow on the B side shows; when an object going across the configured
line with both direction can be detected and alarms are triggered.
A->B: Only the object crossing the configured line from the A side to the B side can be
detected.
B->A: Only the object crossing the configured line from the B side to the A side can be
detected.
2) Click-and-drag the slider to set the detection sensitivity.
Sensitivity: Range [1-100]. The higher the value is, the more easily the detection alarm
can be triggered.
3) Click-OK to save the rule settings and back to the line crossing detection settings
interface.
Figure 8-3 Set Line Crossing Detection Rules
Step 7 Click
and set two points in the preview window to draw a virtual line.
You can use the
to clear the existing virtual line and re-draw it.
Up to 4 rules can be configured.
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Figure 8-4 Draw Line for Line Crossing Detection
Step 8 Click Apply to activate the settings.
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8.3 Intrusion Detection
Purpose:
Intrusion detection function detects people, vehicle or other objects which enter and loiter in a
pre-defined virtual region, and some certain actions can be taken when the alarm is triggered.
Step 1 Enter the VCA settings interface.
Menu> Camera> VCA
Step 2 Select the camera to configure the VCA.
You can click the checkbox of Save VCA Picture to save the captured pictures of VCA
detection.
Step 3 Select the VCA detection type to Intrusion Detection.
Step 4 Check the Enable checkbox to enable this function.
Step 5 Click
to configure the trigger channel, arming schedule and linkage actions for the line
crossing detection alarm.
Step 6 Click the Rule Settings button to set the intrusion detection rules. Set the following
parameters.
1) Threshold: Range [1s-10s], the threshold for the time of the object loitering in the region.
When the duration of the object in the defined detection area is longer than the set time,
the alarm will be triggered.
2) Click-and-drag the slider to set the detection sensitivity.
3) Sensitivity: Range [1-100]. The value of the sensitivity defines the size of the object which
can trigger the alarm. The higher the value is, the more easily the detection alarm can be
triggered.
4) Percentage: Range [1-100]. Percentage defines the ratio of the in-region part of the
object which can trigger the alarm. For example, if the percentage is set as 50%, when
the object enters the region and occupies half of the whole region, the alarm is
triggered.
Figure 8-5 Set Intrusion Crossing Detection Rules
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5) Click-OK to save the rule settings and back to the line crossing detection settings
interface.
Step 7 Click
and draw a quadrilateral in the preview window by specifying four vertexes of
the detection region, and right click to complete drawing. Only one region can be
configured.
You can use the
to clear the existing virtual line and re-draw it.
Up to 4 rules can be configured.
Figure 8-6 Draw Area for Intrusion Detection
Step 8 Click Apply to save the settings.
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8.4 Region Entrance Detection
Purpose:
Region entrance detection function detects people, vehicle or other objects which enter a
pre-defined virtual region from the outside place, and some certain actions can be taken when the
alarm is triggered.
Step 1 Enter the VCA settings interface.
Menu> Camera> VCA
Step 2 Select the camera to configure the VCA.
You can click the checkbox of Save VCA Picture to save the captured pictures of VCA
detection.
Step 3 Select the VCA detection type to Region Entrance Detection.
Step 4 Check the Enable checkbox to enable this function.
Step 5 Click
to configure the trigger channel, arming schedule and linkage actions for the line
crossing detection alarm.
Step 6 Click the Rule Settings button to set the sensitivity of the region entrance detection.
Sensitivity: Range [0-100]. The higher the value is, the more easily the detection alarm can
be triggered.
Step 7 Click
and draw a quadrilateral in the preview window by specifying four vertexes of
the detection region, and right click to complete drawing. Only one region can be
configured.
You can use the
to clear the existing virtual line and re-draw it.
Figure 8-7 Set Region Entrance Detection
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Up to 4 rules can be configured.
Step 8 Click Apply to save the settings.
8.5 Region Exiting Detection
Purpose:
Region exiting detection function detects people, vehicle or other objects which exit from a
pre-defined virtual region, and some certain actions can be taken when the alarm is triggered.

Please refer to the Chapter 9.5 Region Entrance Detection for operating steps to configure
the region exiting detection.

Up to 4 rules can be configured.
8.6 Unattended Baggage Detection
Purpose:
Unattended baggage detection function detects the objects left over in the pre-defined region
such as the baggage, purse, dangerous materials, etc., and a series of actions can be taken when
the alarm is triggered.

Please refer to the Chapter 9.4 Intrusion Detection for operating steps to configure the
unattended baggage detection.

The Threshold [5s-20s] in the Rule Settings defines the time of the objects left over in the
region. If you set the value as 10, alarm is triggered after the object is left and stay in the
region for 10s. And the Sensitivity defines the similarity degree of the background image.
Usually, when the sensitivity is high, a very small object left in the region can trigger the
alarm.

Up to 4 rules can be configured.
8.7 Object Removal Detection
Purpose:
Object removal detection function detects the objects removed from the pre-defined region, such
as the exhibits on display, and a series of actions can be taken when the alarm is triggered.
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
Please refer to the Chapter 9.4 Intrusion Detection for operating steps to configure the
object removal detection.

The Threshold [5s-20s] in the Rule Settings defines the time of the objects removed from
the region. If you set the value as 10, alarm is triggered after the object disappears from
the region for 10s. And the Sensitivity defines the similarity degree of the background
image. Usually, when the sensitivity is high, a very small object taken from the region can
trigger the alarm.

Up to 4 rules can be configured.
8.8 Audio Exception Detection
Purpose:
Audio exception detection function detects the abnormal sounds in the surveillance scene, such as
the sudden increase / decrease of the sound intensity, and some certain actions can be taken when
the alarm is triggered.
Step 1 Enter the VCA settings interface.
Menu> Camera> VCA
Step 2 Select the camera to configure the VCA.
You can click the checkbox of Save VCA Picture to save the captured pictures of VCA
detection.
Step 3 Select the VCA detection type to Audio Exception Detection.
Step 4 Click
to configure the trigger channel, arming schedule and linkage action for the face
detection alarm.
Step 5 Click the Rule Settings button to set the audio exception rules.
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Figure 8-8 Set Audio Exception Detection Rules
1) Check the checkbox of Audio Input Exception to enable the audio loss detection function.
2) Check the checkbox of Sudden Increase of Sound Intensity Detection to detect the sound
steep rise in the surveillance scene. You can set the detection sensitivity and threshold for
sound steep rise.
Sensitivity: Range [1-100], the smaller the value is, the more severe the change should be
to trigger the detection.
Sound Intensity Threshold: Range [1-100], it can filter the sound in the environment, the
louder the environment sound, the higher the value should be. You can adjust it according
to the real environment.
3) Check the checkbox of Sudden Decrease of Sound Intensity Detection to detect the sound
steep drop in the surveillance scene. You can set the detection sensitivity[1-100] for sound
steep drop.
Step 6 Click Apply to activate the settings.
8.9 Sudden Scene Change Detection
Purpose:
Scene change detection function detects the change of surveillance environment affected by the
external factors; such as the intentional rotation of the camera, and some certain actions can be
taken when the alarm is triggered.
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
Please refer to the Chapter 9.2 Face Detection for operating steps to configure the scene
change detection.

The Sensitivity in the Rule Settings ranges from 1 to 100, and the higher the value is, the
more easily the change of scene can trigger the alarm.
8.10 Defocus Detection
Purpose:
The image blur caused by defocus of the lens can be detected, and some certain actions can be
taken when the alarm is triggered.

Please refer to the Chapter 9.2 Face Detection for operating steps to configure the defocus
detection.

The Sensitivity in the Rule Settings ranges from 1 to 100, and the higher the value is, the
more easily the defocus image can trigger the alarm.
8.11 PIR Alarm
Purpose:
A PIR (Passive Infrared) alarm is triggered when an intruder moves within the detector's field of
view. The heat energy dissipated by a person, or any other warm blooded creature such as dogs,
cats, etc., can be detected.
Step 1 Enter the VCA settings interface.
Menu> Camera> VCA
Step 2 Select the camera to configure the VCA.
You can click the checkbox of Save VCA Picture to save the captured pictures of VCA
detection.
Step 3 Select the VCA detection type to PIR Alarm.
Step 4 Click
alarm.
to configure the trigger channel, arming schedule and linkage action for the PIR
Step 5 Click the Rule Settings button to set the rules. Please refer to the Chapter 9.2 Face Detection
for instructions.
Step 6 Click Apply to activate the settings.
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Chapter 9 VCA Search
With the configured VCA detection, the NVR supports the VCA search for the behavior analysis,
face capture, people counting and heat map results.
9.1 Face Search
Purpose:
When there are detected face picture captured and saved in HDD, you can enter the Face Search
interface to search the picture and play the picture related video file according to the specified
conditions.
Before you start:
Please refer to Chapter 8.1 Face Detection for configuring the face detection.
Step 1 Enter the Face Search interface.
Menu >VCA Search > Face Search
Step 2 Select the camera (s) for the face search.
Figure 9-1 Face Search
Step 3 Specify the start time and end time for search the captured face pictures or video files.
Step 4 Click Search to start searching. The search results of face detection pictures are displayed in
list or in chart.
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Figure 9-2 Face Search Interface
Step 5 Play the face picture related video file.
You can double click on a face picture to play its related video file in the view window on the
top right, or select a picture item and click
to play it.
You can also click
to stop the playing, or click
/
to play the previous/next file.
Step 6 If you want to export the captured face pictures to local storage device, connect the storage
device to the device and click Export All to enter the Export interface.
Click Export to export all face pictures to the storage device.
Please refer to Chapter7 Backup for the operation of exporting files.
Figure 9-3 Export Files
9.2 Behavior Search
Purpose:
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The behavior analysis detects a series of suspicious behavior based on VCA detection, and certain
linkage methods will be enabled if the alarm is triggered.
Step 1 Enter the Behavior Search interface.
Menu>VCA Search> Behavior Search
Step 2 Select the camera (s) for the behavior search.
Step 3 Specify the start time and end time for searching the matched pictures.
Figure 9-4 Behavior Search Interface
Step 4 Select the VCA detection type from the dropdown list, including the line crossing detection,
intrusion detection, unattended baggage detection, object removal detection, region
entrance detection, region exiting detection, parking detection, loitering detection, people
gathering detection and fast moving detection.
Step 5 Click Search to start searching. The search results of pictures are displayed in list or in chart.
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Figure 9-5 Behavior Search Results
Step 6 Play the behavior analysis picture related video file.
You can double click on a picture from the list to play its related video file in the view window
on the top right, or select a picture item and click
to play it.
You can also click
to stop the playing, or click
/
to play the previous/next file.
Step 7 If you want to export the captured pictures to local storage device, connect the storage
device to the device and click Export All to enter the Export interface.
Click Export to export all pictures to the storage device.
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Chapter 10 Network Settings
10.1 Configuring General Settings
Purpose:
Network settings must be properly configured before you operate NVR over network.
Step 1 Enter the Network Settings interface.
Menu >Configuration>Network
Step 2 Select the General tab.
Figure 10-1 Network Settings Interface
Step 3 In the General Settings interface, you can configure the following settings: Working Mode,
NIC Type, IPv4 Address, IPv4 Gateway, MTU, DNS DHCP and DNS Server.
The valid value range of MTU is 500 - 9676.
If the DHCP server is available, you can click the checkbox of DHCP to automatically obtain an
IP address and other network settings from that server.
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For the NVR-100MH-C (/P) and NVR-200MH-C (/P) series NVR, you need to configure the
internal NIC address, so that IP addresses are assigned to the cameras connected to the PoE
interfaces.
Step 4 After having configured the general settings, click Apply button to save the settings.
Working Mode
Two 10M/100M/1000M NIC cards are provided and it allows the device to work in the
Multi-address and Net-fault Tolerance modes.
Multi-address Mode: The parameters of the two NIC cards can be configured independently.
You can select LAN1 or LAN2 in the NIC type field for parameter settings.
You can select one NIC card as default route. And then the system is connecting with the
extranet the data will be forwarded through the default route.
Net-fault Tolerance Mode: The two NIC cards use the same IP address, and you can select the
Main NIC to LAN1 or LAN2. By this way, in case of one NIC card failure, the device will
automatically enable the other standby NIC card so as to ensure the normal running of the
whole system.
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10.2 Configuring Advanced Settings
10.2.1 Configuring HiLookVision
Purpose
HiLookVision provides mobile phone application and platform service to access and manage your
connected devices, which enables you to get a convenient remote access to the surveillance
system.
Step 1 Go to Menu > Configuration > Network > Platform Access.
Step 2 Check Enable to activate the function. Then the service terms will pop up.
1) Enter the verification code in Verification Code.
2) Scan the QR code to read the service terms and privacy statement.
3) Check The HiLookVision service will require internet access. Please read Service
Terms and Privacy Statement before enabling the service if you agree the service
terms and privacy statement.
4) Click OK to save the settings.

HiLookVision is disabled by default.

The verification code is empty by default. It must contain 6 to 12 letters or numbers, and it
is case sensitive.
Step 3 (Optional) Check Custom to enter the server address as your desire.
Step 4 (Optional) Check Enable Stream Encryption, verification code is required for remote
access and live view.
Step 5 (Optional) Check HiLook Server Time Sync to sync the system time via HiLook server.
Enabling HiLook server time sync will disable NTP.
Step 6 (Optional) Click Unbind if the device requires to unbind with the current HiLookVision
account.
Step 7 Click Apply.
What to do next:
After configuration, you can access and manage your devices through HiLookVision app or
website.
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10.2.2 Configuring DDNS
Purpose:
You can set the Dynamic DNS (DDNS) for network access.
Prior registration with your ISP is required before configuring the system to use DDNS.
Step 1 Enter the Network Settings interface.
Menu > Configuration > Network
Step 2 Select the DDNS tab to enter the DDNS Settings interface.
Step 3 Check the DDNS checkbox to enable this feature.
Step 4 Select DDNS Type. Three DDNS types are selectable: DynDNS, PeanutHull, and NO-IP.
• DynDNS:
1) Enter Server Address for DynDNS (i.e. members.dyndns.org).
2) In the Device Domain Name text field, enter the domain obtained from the DynDNS
website.
3) Enter the User Name and Password registered in the DynDNS website.
Figure 10-2 DynDNS Settings Interface
• PeanutHull: Enter the User Name and Password obtained from the PeanutHull website.
Figure 10-3 PeanutHull Settings Interface
• NO-IP:
Enter the account information in the corresponding fields. Refer to the DynDNS
settings.
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1) Enter Server Address for NO-IP.
2) In the Device Domain Name text field, enter the domain obtained from the NO-IP
website (www.no-ip.com).
3) Enter the User Name and Password registered in the NO-IP website.
Figure 10-4 NO-IP Settings Interface
Step 5 Click the Apply button to save and exit the interface.
10.2.3 Configuring PPPoE
Purpose:
Your NVR also allows access by Point-to-Point Protocol over Ethernet (PPPoE).
Step 1 Enter the Network Settings interface.
Menu >Configuration> Network
Step 2 Select the PPPoE tab to enter the PPPoE Settings interface, as shown in Figure 10-5.
Figure 10-5 PPPoE Settings Interface
Step 3 Check the PPPoE checkbox to enable this feature.
Step 4 Enter User Name, and Password for PPPoE access.
The User Name and Password should be assigned by your ISP.
Step 5 Click the Apply button to save and exit the interface.
Step 6 After successful settings, the system asks you to reboot the device to enable the new
settings, and the PPPoE dial-up is automatically connected after reboot.
You can go to Menu >Maintenance>System Info >Network interface to view the status of PPPoE
connection.
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10.2.4 Configuring NTP Server
Purpose:
A Network Time Protocol (NTP) Server can be configured on your NVR to ensure the accuracy of
system date/time.
Step 1 Go to Menu > Configuration > Network > NTP.
Figure 10-6 NTP Settings Interface
Step 2 Check Enable NTP
Enabling NTP will disable HiLook server time sync.
Step 3 Configure the following NTP settings:
Interval: Time interval between the two synchronizing actions with NTP server. The unit is
minute.
NTP Server: IP address of NTP server.
NTP Port: Port of NTP server.
Step 4 Click Apply.
The time synchronization interval can be set from1 to 10080min, and the default value is 60min.
If the NVR is connected to a public network, you should use a NTP server that has a time
synchronization function, such as the server at the National Time Center (IP Address:
210.72.145.44). If the NVR is setup in a more customized network, NTP software can be used to
establish a NTP server used for time synchronization.
10.2.5 Configuring SNMP
Purpose:
You can use SNMP protocol to get device status and parameters related information.
Step 1 Enter the Network Settings interface.
Menu >Configuration> Network
Step 2 Select the SNMP tab to enter the SNMP Settings interface, as shown in Figure 10-7.
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Figure 10-7 SNMP Settings Interface
Step 3 Check the SNMP checkbox to enable this feature.
Step 4 The enabling of SNMP may cause security problems. Click Yes to continue or No to cancel
the operation.
Figure 10-8 SNMP Settings Interface
Step 5 When you choose the Yes option in step4, configure the following SNMP settings:
Trap Address: IP Address of SNMP host.
Trap Port: Port of SNMP host.
Step 6 Click the Apply button to save and exit the interface.
Before setting the SNMP, please download the SNMP software and manage to receive the device
information via SNMP port. By setting the Trap Address, the NVR is allowed to send the alarm
event and exception message to the surveillance center.
10.2.6 Configuring More Settings
Step 1 Enter the Network Settings interface.
Menu > Configuration > Network
Step 2 Select the More Settings tab to enter the More Settings interface.
Figure 10-9 More Settings Interface
Step 3 Configure the remote alarm host, server port, HTTP port, multicast, RTSP port.
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 Alarm Host IP/Port: With a remote alarm host configured, the device will send the alarm
event or exception message to the host when an alarm is triggered. The remote alarm
host must have the CMS (Client Management System) software installed.
The Alarm Host IP refers to the IP address of the remote PC on which the CMS (Client
Management System) software (e.g., iVMS-4200) is installed, and the Alarm Host Port
must be the same as the alarm monitoring port configured in the software (default port is
7200).
 Multicast IP: The multicast can be configured to realize live view for more than the
maximum number of cameras through network. A multicast address spans the Class-D IP
range of 224.0.0.0 to 239.255.255.255. It is recommended to use the IP address ranging
from 239.252.0.0 to 239.255.255.255.
When adding a device to the CMS (Client Management System) software, the multicast
address must be the same as the device’s multicast IP.
 RTSP Port: The RTSP (Real Time Streaming Protocol) is a network control protocol
designed for use in entertainment and communications systems to control streaming
media servers.
Enter the RTSP port in the text field of RTSP Port. The default RTSP port is 554, and you
can change it according to different requirements.
 Server Port and HTTP Port: Enter the Server Port and HTTP Port in the text fields. The
default Server Port is 8000 and the HTTP Port is 80, and you can change them according
to different requirements.
The Server Port should be set to the range of 2000-65535 and it is used for remote client
software access. The HTTP port is used for remote IE access.
Figure 10-10 Configure More Settings
Step 4 Click the Apply button to save and exit the interface.
10.2.7 Configuring HTTPS Port
Purpose:
HTTPS provides authentication of the web site and associated web server that one is
communicating with, which protects against Man-in-the-middle attacks. Perform the following
steps to set the port number of https.
Example:
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If you set the port number as 443 and the IP address is 192.0.0.64, you may access the device by
inputting https://192.0.0.64:443 via the web browser.
The HTTPS port can be only configured through the web browser.
Step 1 Open web browser, input the IP address of device, and the web server will select the
language automatically according to the system language and maximize the web browser.
Step 2 Input the correct user name and password, and click Login button to log in the device.
Step 3 Enter the HTTPS settings interface.
Step 4 Configuration > Network > Advanced Settings > HTTPS
Step 5 Create the self-signed certificate or authorized certificate.
Figure 10-11 HTTPS Settings
OPTION 1: Create the self-signed certificate
1) Click the Create button to create the following dialog box.
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Figure 10-12 Create Self-signed Certificate
2) Enter the country, host name/IP, validity and other information.
3) Click OK to save the settings.
OPTION 2: Create the authorized certificate
1) Click the Create button to create the certificate request.
2) Download the certificate request and submit it to the trusted certificate authority for
signature.
3) After receiving the signed valid certificate, import the certificate to the device.
OPTION 3: Install the available certificate
1) Click Browse to locate the certificate file from your local directory.
2) Click Install to install the certificate.
Figure 10-13 Install Available Certificate
Step 6 There will be the certificate information after you successfully create and install the
certificate.
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Figure 10-14 Installed Certificate Property
Step 7 Check the checkbox to enable the HTTPS function.
Step 8 Click the Save button to save the settings.
10.2.8 Configuring Email
Purpose:
The system can be configured to send an Email notification to all designated users if an alarm
event is detected, etc., an alarm or motion event is detected or the administrator password is
changed.
Before configuring the Email settings, the NVR must be connected to a local area network (LAN)
that maintains an SMTP mail server. The network must also be connected to either an intranet or
the Internet depending on the location of the e-mail accounts to which you want to send
notification.
Step 1 Enter the Network Settings interface.
Menu >Configuration> Network
Step 2 Set the IPv4 Address, IPv4 Subnet Mask, IPv4 Gateway and the Preferred DNS Server in the
Network Settings menu, as shown in Figure 10-15.
Figure 10-15 Network Settings Interface
Step 3 Click Apply to save the settings.
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Step 4 Select the Email tab to enter the Email Settings interface.
Figure 10-16 Email Settings Interface
Step 5 Configure the following Email settings:
Enable Server Authentication (optional): Check the checkbox to enable the server
authentication feature.
User Name: The user name of sender’s account registered on the SMTP server.
Password: The password of sender’s account registered on the SMTP server.
SMTP Server: The SMTP Server IP address or host name (e.g., smtp.263xmail.com).
SMTP Port: The SMTP port. The default TCP/IP port used for SMTP is 25.
Enable SSL/TLS (optional): Click the checkbox to enable SSL/TLS if required by the SMTP
server.
Sender: The name of sender.
Sender’s Address: The Email address of sender.
Select Receivers: Select the receiver. Up to 3 receivers can be configured.
Receiver: The name of user to be notified.
Receiver’s Address: The Email address of user to be notified.
Enable Attached Picture: Check the checkbox of Enable Attached Picture if you want to send
email with attached alarm images. The interval is the time of two adjacent alarm images. You
can also set SMTP port and enable SSL here.
Interval: The interval refers to the time between two actions of sending attached pictures.
Step 6 Click Apply button to save the Email settings.
Step 7 You can click Test button to test whether your Email settings work.
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10.2.9 Configuring NAT
Purpose:
Two ways are provided for port mapping to realize the remote access via the cross-segment
network, UPnP™ and manual mapping.

UPnPTM
Universal Plug and Play (UPnP™) can permit the device seamlessly discover the presence of other
network devices on the network and establish functional network services for data sharing,
communications, etc. You can use the UPnP™ function to enable the fast connection of the device
to the WAN via a router without port mapping.
Before you start:
If you want to enable the UPnP™ function of the device, you must enable the UPnP™ function of
the router to which your device is connected. When the network working mode of the device is set
as multi-address, the Default Route of the device should be in the same network segment as that
of the LAN IP address of the router.
Step 1 Enter the Network Settings interface.
Menu > Configuration > Network
Step 2 Select the NAT tab to enter the port mapping interface.
Figure 10-17 UPnP™ Settings Interface
Step 3 Check
checkbox to enable UPnP™.
Step 4 Select the Mapping Type as Manual or Auto in the drop-down list.
OPTION 1: Auto
If you select Auto, the Port Mapping items are read-only, and the external ports are set by the
router automatically.
1) Select Auto in the drop-down list of Mapping Type.
2) Click Apply button to save the settings.
3) You can click Refresh button to get the latest status of the port mapping.
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Figure 10-18 UPnP™ Settings Finished-Auto
OPTION 2: Manual
If you select Manual as the mapping type, you can edit the external port on your demand by
clicking
to activate the External Port Settings dialog box.
Steps:
1) Select Manual in the drop-down list of Mapping Type.
2) Click
to activate the External Port Settings dialog box. Configure the external port No.
for server port, http port, RTSP port and https port respectively.

You can use the default port No., or change it according to actual requirements.

External Port indicates the port No. for port mapping in the router.

The value of the RTSP port No. should be 554 or between 1024 and 65535, while the value
of the other ports should be between 1 and 65535 and the value must be different from
each other. If multiple devices are configured for the UPnP™ settings under the same router,
the value of the port No. for each device should be unique.
Figure 10-19 External Port Settings Dialog Box
3) Click Apply button to save the settings.
4) You can click Refresh button to get the latest status of the port mapping.
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Figure 10-20 UPnP™ Settings Finished-Manual
Step 5 Enter the virtual server setting page of router; fill in the blank of Internal Source Port with
the internal port value, the blank of External Source Port with the external port value, and
other required contents.
Each item should be corresponding with the device port, including server port, http port, RTSP
port and https port.
Figure 10-21 Setting Virtual Server Item
The above virtual server setting interface is for reference only, it may be different due to
different router manufactures. Please contact the manufacture of router if you have any
problems with setting virtual server.
10.2.10 Configuring Virtual Host
Purpose:
You can directly get access to the IP camera management interface after enabling this function.
The Virtual host function can be only configured through the web browser.
Step 1 Enter the Advanced settings interface, as shown in the Figure 10-22.
Configuration > Network > Advanced Settings > Other
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Figure 10-22 Advanced Settings Interface
Step 2 Check the checkbox of the Enable Virtual Host.
Step 3 Click the Save button to save the setting.
Step 4 Enter the IP camera management interface of NVR. The Connect column appears on the
right-most side of the camera list.
10.3 Checking Network Traffic
Purpose:
You can check the network traffic to obtain real-time information of NVR such as linking status,
MTU, sending/receiving rate, etc.
Step 1 Enter the Network Traffic interface.
Menu > Maintenance > Net Detect
Figure 10-23 Network Traffic Interface
Step 2 You can view the sending rate and receiving rate information on the interface. The traffic
data is refreshed every 1 second.
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10.4 Configuring Network Detection
Purpose:
You can obtain network connecting status of NVR through the network detection function,
including network delay, packet loss, etc.
10.4.1 Testing Network Delay and Packet Loss
Step 1 Enter the Network Traffic interface.
Menu >Maintenance>Net Detect
Step 2 Click the Network Detection tab to enter the Network Detection menu, as shown in Figure
10-24.
Figure 10-24 Network Detection Interface
Step 3 Enter the destination address in the text field of Destination Address.
Step 4 Click Test button to start testing network delay and packet loss. The testing result pops up
on the window. If the testing is failed, the error message box will pop up as well. Refer to
Figure 10-25.
Figure 10-25 Testing Result of Network Delay and Packet Loss
10.4.2 Exporting Network Packet
Purpose:
By connecting the NVR to network, the captured network data packet can be exported to USB-flash
disk, SATA/eSATA, DVD-R/W and other local backup devices.
Step 1 Enter the Network Traffic interface.
Menu >Maintenance>Net Detect
Step 2 Click the Network Detection tab to enter the Network Detection interface.
Step 3 Select the backup device from the dropdown list of Device Name, as shown in Figure 10-26.
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Click Refresh button if the connected local backup device cannot be displayed. When it fails to
detect the backup device, please check whether it is compatible with the NVR. You can format
the backup device if the format is incorrect.
Figure 10-26 Export Network Packet
Step 4 Click Export button to start exporting.
Step 5 After the exporting is complete, click OK to finish the packet export, as shown in Figure
10-27.
Figure 10-27 Packet Export Attention
Up to 1M data can be exported each time.
10.4.3 Checking the Network Status
Purpose:
You can also check the network status and quick set the network parameters in this interface.
Steps:
Click the Status button on the lower- right corner of the page.
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Figure 10-28 Network Status Checking
If the network is normal the following message box pops out.
Figure 10-29 Network Status Checking Result
If the message box pops out with other information instead of this one, you can click
Network button to show the quick setting interface of the network parameters.
10.4.4 Checking Network Statistics
Purpose:
You can check the network status to obtain the real-time information of NVR.
Step 1 Enter the Network Detection interface.
Menu>Maintenance>Net Detect
Step 2 Choose the Network Stat. tab.
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Figure 10-30 Network Stat. Interface
Step 3 Check the bandwidth of IP Camera, bandwidth of Remote Live View, bandwidth of Remote
Playback, bandwidth of Net Receive Idle and bandwidth of Net Send Idle.
Step 4 You can click Refresh to get the newest status.
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Chapter 11 HDD Management
11.1 Initializing HDDs
Purpose:
A newly installed hard disk drive (HDD) must be initialized before it can be used with your NVR.
A message box pops up when the NVR starts up if there exits any uninitialized HDD.
Figure 11-1 Message Box of Uninitialized HDD
Click Yes button to initialize it immediately or you can perform the following steps to initialize the
HDD.
Step 2 Enter the HDD Information interface.
Menu > HDD> General
Figure 11-2 HDD Information Interface
Step 3 Select HDD to be initialized.
Step 4 Click the Init button.
Figure 11-3 Confirm Initialization
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Step 5 Select the OK button to start initialization.
Figure 11-4 Status changes to Initializing
Step 6 After the HDD has been initialized, the status of the HDD will change from Uninitialized to
Normal.
Figure 11-5 HDD Status Changes to Normal
Initializing the HDD will erase all data on it.
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11.2 Managing Network HDD
Purpose:
You can add the allocated NAS or disk of IP SAN to NVR, and use it as network HDD. Up to 8
network disks can be added.
Step 1 Enter the HDD Information interface.
Menu > HDD>General
Figure 11-6 HDD Information Interface
Step 2 Click the Add button to enter the Add NetHDD interface, as shown in Figure 11-7.
Figure 11-7 HDD Information Interface
Step 3 Add the allocated NetHDD.
Step 4 Select the type to NAS or IP SAN.
Step 5 Configure the NAS or IP SAN settings.
 Add NAS disk:
1)
2)
3)
4)
5)
Enter the NetHDD IP address in the text field.
Click the Search button to search the available NAS disks.
Select the NAS disk from the list shown below.
Or you can just manually enter the directory in the text field of NetHDD Directory.
Click the OK button to add the configured NAS disk.
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Figure 11-8 Add NAS Disk
 Add IP SAN:
1)
2)
3)
4)
Enter the NetHDD IP address in the text field.
Click the Search button to search the available IP SAN disks.
Select the IP SAN disk from the list shown below.
Click the OK button to add the selected IP SAN disk.
Up to 1 IP SAN disk can be added.
Figure 11-9 Add IP SAN Disk
Step 6 After having successfully added the NAS or IP SAN disk, return to the HDD Information menu.
The added NetHDD will be displayed in the list.
If the added NetHDD is uninitialized, please select it and click the Init button for initialization.
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Figure 11-10 Initialize Added NetHDD
11.3 Managing HDD Group
11.3.1 Setting HDD Groups
Purpose:
Multiple HDDs can be managed in groups. Video from specified channels can be recorded onto a
particular HDD group through HDD settings.
Step 1 Enter the Storage Mode interface.
Menu > HDD > Advanced > Storage Mode
Step 2 Set the Mode to Group, as shown in Figure 11-11.
Figure 11-11 Storage Mode Interface
Step 3 Click the Apply button and the following Attention box will pop up.
Figure 11-12 Attention for Reboot
Step 4 Click the Yes button to reboot the device to activate the changes.
Step 5 After reboot of device, enter the HDD Information interface.
Menu > HDD> General
Step 6 Select HDD from the list and click
shown in Figure 11-13.
icon to enter the Local HDD Settings interface, as
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Figure 11-13 Local HDD Settings Interface
Step 7 Select the Group number for the current HDD.
The default group No. for each HDD is 1.
Step 8 Click the OK button to confirm the settings.
Figure 11-14 Confirm HDD Group Settings
Step 9 In the pop-up Attention box, click the Yes button to finish the settings.
11.3.2 Setting HDD Property
Purpose:
The HDD property can be set to redundancy, read-only or read/write (R/W). Before setting the
HDD property, please set the storage mode to Group (refer to step1-4 of Chapter Setting HDD
Groups ).
A HDD can be set to read-only to prevent important recorded files from being overwritten when
the HDD becomes full in overwrite recording mode.
When the HDD property is set to redundancy, the video can be recorded both onto the redundancy
HDD and the R/W HDD simultaneously so as to ensure high security and reliability of video data.
Step 1 Enter the HDD Information interface.
Menu > HDD> General
Step 2 Select HDD from the list and click the
shown in Figure 11-15.
icon to enter the Local HDD Settings interface, as
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Figure 11-15 Set HDD Property
Step 3 Set the HDD property to R/W, Read-only or Redundancy.
Step 4 Click the OK button to save the settings and exit the interface.
Step 5 In the HDD Information menu, the HDD property will be displayed in the list.
At least 2 hard disks must be installed on your NVR when you want to set a HDD to Redundancy,
and there is one HDD with R/W property.
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11.4 Configuring Quota Mode
Purpose:
Each camera can be configured with allocated quota for the storage of recorded files or captured
pictures.
Step 1 Enter the Storage Mode interface.
Menu > HDD > Advanced
Step 2 Set the Mode to Quota, as shown in Figure 11-16.
The NVR must be rebooted to enable the changes to take effect.
Figure 11-16 Storage Mode Settings Interface
Step 3 Select a camera for which you want to configure quota.
Step 4 Enter the storage capacity in the text fields of Max. Record Capacity (GB) and Max. Picture
Capacity (GB), as shown in Figure 11-17.
Figure 11-17 Configure Record/Picture Quota
Step 5 You can copy the quota settings of the current camera to other cameras if required. Click the
Copy button to enter the Copy Camera menu, as shown in Figure 11-18.
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Figure 11-18 Copy Settings to Other Camera(s)
Step 6 Select the camera (s) to be configured with the same quota settings. You can also click the
checkbox of IP Camera to select all cameras.
Step 7 Click the OK button to finish the Copy settings and back to the Storage Mode interface.
Step 8 Click the Apply button to apply the settings.
If the quota capacity is set to 0, then all cameras will use the total capacity of HDD for record
and picture capture.
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11.5 Configuring Disk Clone
Purpose:
If the S.M.A.R.T. detection result declares the HDD is abnormal, you can choose to clone all the
data on the HDD to an inserted eSATA disk manually. Refer to Chapter 12.8 HDD Detection for
details of S.M.A.R.T detection.
Before you start:
An eSATA disk should be connected to the device.
Step 1 Enter the HDD Advanced Setting interface:
Menu > HDD > Advanced
Step 2 Click the Disk Clone tab to enter the disk clone configuring interface.
Figure 11-19 Disk Clone Configuration Interface
Step 3 Make sure the usage of the eSATA disk is set as Export.
If not, click the Set button to set it. Choose Export and click the OK button.
Figure 11-20 Setting eSATA Usage
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The capacity of destination disk must be the same as that of the clone source disk.
Step 4 Check the checkbox of the HDD to be cloned in the Clone Source list.
Step 5 Click the Clone button and a message box pops up.
Figure 11-21 Message Box for Disk Clone
Step 6 Click the Yes button to continue.
You can check the clone progress in the HDD status.
Figure 11-22 Check Disk Clone Progress
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11.6 Checking HDD Status
Purpose:
You may check the status of the installed HDDs on NVR so as to take immediate check and
maintenance in case of HDD failure.
Checking HDD Status in HDD Information Interface
Step 1 Enter the HDD Information interface.
Menu > HDD>General
Step 2 Check the status of each HDD which is displayed on the list, as shown in Figure 11-23.
Figure 11-23 View HDD Status (1)
If the status of HDD is Normal or Sleeping, it works normally. If the status is Uninitialized or
Abnormal, please initialize the HDD before use. And if the HDD initialization is failed, please
replace it with a new one.
Checking HDD Status in HDD Information Interface
Step 3 Enter the System Information interface.
Menu >Maintenance > System Info
Step 4 Click the HDD tab to view the status of each HDD displayed on the list, as shown in Figure
11-24.
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Figure 11-24 View HDD Status (2)
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11.7 HDD Detection
Purpose:
The device provides the HDD detection function such as the adopting of the S.M.A.R.T. and the Bad
Sector Detection technique. The S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is
a monitoring system for HDD to detect and report on various indicators of reliability in the hopes
of anticipating failures.
S.M.A.R.T. Settings
Step 1 Enter the S.M.A.R.T Settings interface.
Menu > Maintenance >HDD Detect
Step 2 Select the HDD to view its S.M.A.R.T information list, as shown in Figure 11-25.
Figure 11-25 S.M.A.R.T Settings Interface
The related information of the S.M.A.R.T. is shown on the interface.
You can choose the self-test types as Short Test, Expanded Test or the Conveyance Test.
Click the start button to start the S.M.A.R.T. HDD self-evaluation.
If you want to use the HDD even when the S.M.A.R.T. checking is failed, you can check the
checkbox of the Continue to use the disk when self-evaluation is failed item.
Bad Sector Detection
Step 3 Click the Bad Sector Detection tab.
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Step 4 Select the HDD No. in the dropdown list you want to configure, and choose All Detection or
Key Area Detection as the detection type.
Step 5 Click the Detect button to start the detection.
Figure 11-26 Bad Sector Detection
And you can click Error info button to see the detailed damage information.
And you can also pause/resume or cancel the detection.
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11.8 Configuring HDD Error Alarms
Purpose:
You can configure the HDD error alarms when the HDD status is Uninitialized or Abnormal.
Step 1 Enter the Exception interface.
Menu > Configuration > Exceptions
Step 2 Select the Exception Type to HDD Error from the dropdown list.
Step 3 Click the checkbox(s) below to select the HDD error alarm type (s), as shown in Figure 11-27.
The alarm type can be selected to: Audible Warning, Notify Surveillance Center, Send Email and
Trigger Alarm Output. Please refer to Chapter Setting Alarm Response Actions.
Figure 11-27 Configure HDD Error Alarm
Step 4 When the Trigger Alarm Output is selected, you can also select the alarm output to be
triggered from the list below.
Step 5 Click the Apply button to save the settings.
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Chapter 12 Camera Settings
12.1 Configuring OSD Settings
Purpose:
You can configure the OSD (On-screen Display) settings for the camera, including date /time,
camera name, etc.
Step 1 Enter the OSD Configuration interface.
Menu > Camera > OSD
Step 2 Select the camera to configure OSD settings.
Step 3 Edit the Camera Name in the text field.
Step 4 Configure the Display Name, Display Date and Display Week by clicking the checkbox.
Step 5 Select the Date Format, Time Format and Display Mode.
Figure 12-1 OSD Configuration Interface
Step 6 You can use the mouse to click and drag the text frame on the preview window to adjust the
OSD position.
Step 7 Click the Apply button to apply the settings.
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12.2 Configuring Privacy Mask
Purpose:
You are allowed to configure the four-sided privacy mask zones that cannot be viewed by the
operator. The privacy mask can prevent certain surveillance areas to be viewed or recorded.
Step 1 Enter the Privacy Mask Settings interface.
Menu > Camera >Privacy Mask
Step 2 Select the camera to set privacy mask.
Step 3 Click the checkbox of Enable Privacy Mask to enable this feature.
Figure 12-2 Privacy Mask Settings Interface
Step 4 Use the mouse to draw a zone on the window. The zones will be marked with different
frame colors.
Up to 4 privacy masks zones can be configured and the size of each area can be adjusted.
Step 5 The configured privacy mask zones on the window can be cleared by clicking the
corresponding Clear Zone1-4 icons on the right side of the window, or click Clear All to clear
all zones.
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Figure 12-3 Set Privacy Mask Area
Step 6 Click the Apply button to save the settings.
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12.3 Configuring Video Parameters
Purpose:
You can customize the image parameters including the brightness, contrast, saturation, image
rotate and mirror for the live view and recording effect.
Step 1 Enter the Image Settings interface.
Menu > Camera >Image
Figure 12-4 Image Settings Interface
Step 2 Select the camera to set image parameters.
Step 3 Adjust the slider or click on the up/down arrow to set the value of the brightness, contrast or
saturation.
Step 4 Select the Enable Rotate function to Clockwise 270 degrees or OFF. When OFF is selected,
the image is restored to original.
Step 5 Select the Mirror Mode to Left-Right, Up-Down, Center or OFF. When OFF is selected, the
image is restored to original.

The Rotate and Mirror functions must be supported by the connected IP camera.

The image parameters adjustment can affect both the live view and the recording quality.
Step 6 Click the Apply button to save the settings.
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Chapter 13 NVR Management and Maintenance
13.1 Viewing System Information
Step 1 Enter the System Information interface.
Menu >Maintenance>System Info
Step 2 You can click the Device Info, Camera, Record, Alarm, Network and HDD tabs to view the
system information of the device.
XXXXXXXXXXX
XXXXXXXXXXXXXXXXX
XXXXXXXXXXX
Figure 13-1 Device Information Interface
You can add the device to your mobile client software (iVMS-4500) via scanning the QR Code.
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13.2 Searching & Exporting Log Files
Purpose:
The operation, alarm, exception and information of the NVR can be stored in log files, which can
be viewed and exported at any time.
Step 1 Enter the Log Search interface.
Menu > Maintenance > Log Information
Figure 13-2 Log Search Interface
Step 2 Set the log search conditions to refine your search, including the Start Time, End Time, Major
Type and Minor Type.
Step 3 Click the Search button to start search log files.
Step 4 The matched log files will be displayed on the list shown below.
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Figure 13-3 Log Search Results
Up to 2000 log files can be displayed each time.
Step 5 You can click the
button of each log or double click it to view its detailed information, as
shown in Figure 13-4. And you can also click the
button to view the related video files if
available.
Figure 13-4 Log Details
Step 6 If you want to export the log files, click the Export button to enter the Export menu, as
shown in Figure 13-4 Log Details.
You can also click Export All on the Log Search interface to enter the Export interface, and all
the system logs will be exported to the backup device.
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Figure 13-5 Export Log Files
Step 7 Select the backup device from the dropdown list of Device Name.
Step 8 Select the format of the log files to be exported. Up to 15 formats are selectable.
Step 9 Click the Export to export the log files to the selected backup device.
You can click the New Folder button to create new folder in the backup device, or click the
Format button to format the backup device before log export.
Please connect the backup device to NVR before operating log export.
13.3 Importing/Exporting IP Camera Info
Purpose:
The information of added IP camera can be generated into an excel file and exported to the local
device for backup, including the IP address, manage port, password of admin, etc.. And the
exported file can be edited on your PC, like adding or deleting the content, and copy the setting to
other devices by importing the excel file to it.
Step 1 Enter the camera management interface.
Menu > Camera > IP Camera Import/Export
Step 2 Click the IP Camera Import/Export tab, the content of detected plugged external device
appears.
Step 3 Click the Export button to export configuration files to the selected local backup device.
Step 4 To import a configuration file, select the file from the selected backup device and click the
Import button. After the importing process is completed, you must reboot the NVR.
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13.4 Importing/Exporting Configuration File
Purpose:
The configuration files of the NVR can be exported to local device for backup; and the
configuration files of one NVR can be imported to multiple NVR devices if they are to be
configured with the same parameters.
13.4.1 Exporting Configuration File
Before you start:
Insert a USB flash disk to the device. For importing the configuration file, the configuration file
must be available in the USB flash disk.
Step 1 Enter the Export Configuration File interface.
Menu > Maintenance > Export
Figure 13-6 Import/Export Config File
Step 2 Select a USB flash disk.
Step 3 Click Export.
Step 4 Input the admin password.
Step 5 Export configuration file to the selected local backup device.
13.4.2 Importing Configuration File
Before you start:
Insert a USB flash disk with the configuration file to the device.
Step 1 Enter the Export Configuration File interface.
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Menu > Maintenance > Import
Step 2 Select a USB flash disk.
Step 3 Select the configuration file from the USB flash disk.
Step 4 Click Import.
Step 5 Input the admin password.
Step 6 Import the configuration file to device.
After having finished the import of configuration files, the device will reboot automatically.
13.5 Upgrading System
Purpose:
The firmware on your NVR can be upgraded by local backup device or remote FTP server.
13.5.1 Upgrading by Local Backup Device
Step 1 Connect your NVR with a local backup device where the update firmware file is located.
Step 2 Enter the Upgrade interface.
Step 3 Menu >Maintenance>Upgrade
Step 4 Click the Local Upgrade tab to enter the local upgrade menu, as shown in Figure 13-7.
Figure 13-7 Local Upgrade Interface
Step 5 Select the update file from the backup device.
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Step 6 Click the Upgrade button to start upgrading.
Step 7 After the upgrading is complete, reboot the NVR to activate the new firmware.
13.5.2 Upgrading by FTP
Before you start:
Ensure the network connection of the PC (running FTP server) and the device is valid and correct.
Run the FTP server on the PC and copy the firmware into the corresponding directory of your PC.
Step 1 Enter the Upgrade interface.
Menu >Maintenance>Upgrade
Step 2 Click the FTP tab to enter the local upgrade interface, as shown in Figure 13-8.
Figure 13-8 FTP Upgrade Interface
Step 3 Enter the FTP Server Address in the text field.
Step 4 Click the Upgrade button to start upgrading.
Step 5 After the upgrading is complete, reboot the NVR to activate the new firmware.
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13.6 Restoring Default Settings
Step 1 Enter the Default interface.
Menu > Maintenance > Default
Figure 13-9 Restore Defaults
Step 2 Select the restoring type from the following three options.
Restore Defaults: Restore all parameters, except the network (including IP address, subnet
mask, gateway, MTU, NIC working mode, default route, server port, etc.) and user account
parameters, to the factory default settings.
Factory Defaults: Restore all parameters to the factory default settings.
Restore to Inactive: Restore the device to the inactive status.
Step 3 Click the OK button to restore the default settings.
The device will reboot automatically after restoring to the default settings.
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Chapter 14 Others
14.1 Configuring General Settings
Purpose:
You can configure the BNC output standard, VGA output resolution, mouse pointer speed through
the Menu > Configuration > General interface.
Step 1 Enter the General Settings interface.
Menu >Configuration> General
Step 2 Select the General tab.
Figure 14-1 General Settings Interface
Step 3 Configure the following settings:
Language: The default language used is English.
Output Standard: Select the output standard to NTSC or PAL, which must be the same with
the video input standard.
Resolution: You can configure the VGA resolution and HDMI resolution respectively. Up to 4K
(3840 × 2160) resolution is selectable for the HDMI output.
Time Zone: Select the time zone.
Date Format: Select the date format.
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System Date: Select the system date.
System Time: Select the system time.
Mouse Pointer Speed: Set the speed of mouse pointer; 4 levels are configurable.
Enable Wizard: Enable/disable the Wizard when the device starts up.
Enable Password: Enable/disable the use of the login password.
Step 4 Click the Apply button to save the settings.
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14.2 Configuring DST Settings
Step 1 Enter the General Settings interface.
Menu >Configuration>General
Step 2 Choose DST Settings tab.
Figure 14-2 DST Settings Interface
You can check the checkbox before the Auto DST Adjustment item.
Or you can manually check the Enable DST checkbox, and then you choose the date of the
DST period.
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14.3 Configuring More Settings
Step 1 Enter the General Settings interface.
Menu >Configuration>General
Step 2 Click the More Settings tab to enter the More Settings interface.
Figure 14-3 More Settings Interface
Step 3 Configure the following settings:
Device Name: Edit the name of NVR.
Device No.: Edit the serial number of NVR. The Device No. can be set in the range of 1~255,
and the default No. is 255. The number is used for the remote and keyboard control.
Auto Logout: Set timeout time for menu inactivity. E.g., when the timeout time is set to 5
Minutes, then the system will exit from the current operation menu to live view screen after
5 minutes of menu inactivity.
Enable HDMI/VGA Simultaneous Output: By default, the video outputs from HDMI and VGA
interfaces can be operated separately. You can set the simultaneous output for the HDMI and
VGA by checking the checkbox of the option.
Menu Output Mode: You can choose the menu display on different video output.
You can select the menu output mode to VGA, HDMI or Auto. When the Auto option is
selected and both HDMI and VGA outputs are connected, the device will detect and set the
HDMI as the menu output.
Step 4 Click the Apply button to save the settings.
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14.4 Managing User Accounts
Purpose:
There is a default account in the NVR: Administrator. The Administrator user name is admin and
the password is set when you start the device for the first time. The Administrator has the
permission to add and delete user and configure user parameters.
14.4.1 Adding a User
Step 1 Enter the User Management interface.
Menu >Configuration>User
Figure 14-4 User Management Interface
Step 2 Click the Add button to enter the Add User interface.
Figure 14-5 Add User Menu
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Step 3 Enter the information for new user, including User Name, Admin Password, Password,
Confirm, Level and User’s MAC Address.
Password: Set the password for the user account.
Strong Password recommended–We highly recommend you create a strong password of your own
choosing (Using a minimum of 8 characters, including at least three of the following categories:
upper case letters, lower case letters, numbers, and special characters.) in order to increase the
security of your product. And we recommend you reset your password regularly, especially in the
high security system, resetting the password monthly or weekly can better protect your product.
 Level: Set the user level to Operator or Guest. Different user levels have different operating
permission.
Operator: The Operator user level has permission of Two-way Audio in Remote Configuration
and all operating permission in Camera Configuration by default.
Guest: The Guest user has no permission of Two-way Audio in Remote Configuration and
only has the local/remote playback in the Camera Configuration by default.
 User’s MAC Address: The MAC address of the remote PC which logs onto the NVR. If it is
configured and enabled, it only allows the remote user with this MAC address to access
the NVR.
Step 4 Click the OK button to save the settings and go back to the User Management interface. The
added new user will be displayed on the list, as shown in Figure 14-6.
Figure 14-6 Added User Listed in User Management Interface
Step 5 Select the user from the list and then click the button to enter the Permission settings
interface, as shown in Figure 14-7.
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Figure 14-7 User Permission Settings Interface
Step 6 Set the operating permission of Local Configuration, Remote Configuration and Camera
Configuration for the user.
 Local Configuration
Local Log Search: Searching and viewing logs and system information of NVR.
Local Parameters Settings: Configuring parameters, restoring factory default parameters and
importing/exporting configuration files.
Local Camera Management: The adding, deleting and editing of IP cameras.
Local Advanced Operation: Operating HDD management (initializing HDD, setting HDD
property), upgrading system firmware, clearing I/O alarm output.
Local Shutdown Reboot: Shutting down or rebooting the NVR.
 Remote Configuration
Remote Log Search: Remotely viewing logs that are saved on the NVR.
Remote Parameters Settings: Remotely configuring parameters, restoring factory default
parameters and importing/exporting configuration files.
Remote Camera Management: Remote adding, deleting and editing of the IP cameras.
Remote Serial Port Control: Configuring settings for RS-232 and RS-485 ports.
Remote Video Output Control: Sending remote button control signal.
Two-Way Audio: Realizing two-way radio between the remote client and the NVR.
• Remote Alarm Control: Remotely arming (notify alarm and exception message to the
remote client) and controlling the alarm output.
• Remote Advanced Operation: Remotely operating HDD management (initializing HDD,
setting HDD property), upgrading system firmware, clearing I/O alarm output.
• Remote Shutdown/Reboot: Remotely shutting down or rebooting the NVR.
 Camera Configuration
Remote Live View: Remotely viewing live video of the selected camera (s).
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Local Manual Operation: Locally starting/stopping manual recording and alarm output of the
selected camera (s).
Remote Manual Operation: Remotely starting/stopping manual recording and alarm output
of the selected camera (s).
Local Playback: Locally playing back recorded files of the selected camera (s).
Remote Playback: Remotely playing back recorded files of the selected camera (s).
Local PTZ Control: Locally controlling PTZ movement of the selected camera (s).
Remote PTZ Control: Remotely controlling PTZ movement of the selected camera (s).
Local Video Export: Locally exporting recorded files of the selected camera (s).
Step 7 Click the OK button to save the settings and exit interface.
Only the admin user account has the permission of restoring factory default parameters.
14.4.2 Deleting a User
Step 1 Enter the User Management interface.
Menu >Configuration>User
Step 2 Select the user to be deleted from the list, as shown in Figure 14-8.
Figure 14-8 User List
Step 3 Click the
icon to delete the selected user account.
14.4.3 Editing a User
For the added user accounts, you can edit the parameters.
Step 1 Go to Menu > Configuration> User.
Step 2 Select user from the list, as shown in Figure 14-8.
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Step 3 Click
.
Figure 14-9 Edit User (Operator/Guest)
Figure 14-10 Edit User (admin)
Step 4 Edit the password for the user
• Operator and Guest
You can edit the user information, including user name, password, permission level and
MAC address. Check the checkbox of Change Password if you want to change the password,
and input the new password in the text field of Password and Confirm. A strong password
is recommended.
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• Admin
You can to export GUID, and edit the password, unlock pattern, MAC address, and reserved
email. You are allowed to edit the operator and guest permission by clicking
on User
Management.
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14.5 Configure Password Security
14.5.1 Export GUID File
Purpose:
The GUID file will help you to reset password when you forget your password.
Step 1 Check Export GUID when you are activating the device, or click
admin user account.
when you are editing the
Step 2 Insert a USB flash drive to your device, and export the GUID file to the USB flash drive.
Figure 14-11 Export GUID File
Please keep your GUID file properly for future password resetting.
14.5.2 Configure Reserved Email
Purpose:
The reserved email will help you to reset password when you forget your password.
Step 1 Check Reserved E-mail when you are activating the device, or click Modify when you are
editing the admin user account.
Step 2 Enter reserved email address.
Step 3 Click OK.
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Figure 14-12 Configure Reserved Email
14.6 Reset Password
When you forget the admin password, you can use GUID file or your reserved email to reset the
password.
14.6.1 Reset Password by GUID
Before You Start
The GUID file must be exported and saved in the USB flash drive after you have activated the
device or edited the admin user account. (Refer to 14.5.1 Export GUID File).
Step 1 On the user login interface, click Forgot Password.
Step 2 Select the password resetting type to Verify by GUID.
Step 3 Insert the USB flash drive that contains GUID file.
Step 4 Select the GUID file from the USB flash drive and click Import to import the file to the device.
Step 5 After the GUID file is successfully imported, enter the reset password interface to set the
new admin password.
Step 6 Click OK to set the new password. You can export the new GUID file to the USB flash drive
for future password resetting.
When the new password is set, the original GUID file will be invalid.
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14.6.2 Reset Password by Reserved Email
Before You Start
Ensure you have configured the reserved email when you are activating the device or editing the
admin user account. (Refer to 14.5.2 Configure Reserved Email)
Step 1 On the user login interface, click Forgot Password.
Step 2 Select the password resetting type to Verify by Reserved Email.
Step 3 Click OK.
Step 4 Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code
to read the legal disclaimer.
Step 5 Obtain the verification code. There are two ways to get the verification code.
− Use HiLookVision app to scan the QR code.
− Send the QR code to email server.
1) Insert a USB flash drive to your device.
2) Click Export to export the QR code to USB flash drive.
3) Email the QR code to [email protected] as attachment.
Step 6 Check your reserved email, and you will receive a verification code within 5 minutes.
Step 7 Enter the verification code.
Step 8 Click OK to set the new password.
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Chapter 15 Appendix
15.1 Glossary
• Dual Stream: Dual stream is a technology used to record high resolution video locally while
transmitting a lower resolution stream over the network. The two streams are generated by
the NVR, with the main stream having a maximum resolution of 4CIF and the sub-stream
having a maximum resolution of CIF.
• HDD: Acronym for Hard Disk Drive. A storage medium which stores digitally encoded data on
platters with magnetic surfaces.
• DHCP: Dynamic Host Configuration Protocol (DHCP) is a network application protocol used
by devices (DHCP clients) to obtain configuration information for operation in an Internet
Protocol network.
• HTTP: Acronym for Hypertext Transfer Protocol. A protocol to transfer hypertext request
and information between servers and browsers over a network
• DDNS: Dynamic DNS is a method, protocol, or network service that provides the capability
for a networked device, such as a router or computer system using the Internet Protocol
Suite, to notify a domain name server to change, in real time (ad-hoc) the active DNS
configuration of its configured hostnames, addresses or other information stored in DNS.
• Hybrid NVR: A hybrid NVR is a combination of a NVR and NVR.
• NTP: Acronym for Network Time Protocol. A protocol designed to synchronize the clocks of
computers over a network.
• NTSC: Acronym for National Television System Committee. NTSC is an analog television
standard used in such countries as the United States and Japan. Each frame of an NTSC
signal contains 525 scan lines at 60Hz.
• NVR: Acronym for Network Video Recorder. An NVR can be a PC-based or embedded system
used for centralized management and storage for IP cameras, IP Domes and other NVRs.
• PAL: Acronym for Phase Alternating Line. PAL is also another video standard used in
broadcast televisions systems in large parts of the world. PAL signal contains 625 scan lines
at 50Hz.
• PTZ: Acronym for Pan, Tilt, Zoom. PTZ cameras are motor driven systems that allow the
camera to pan left and right, tilt up and down and zoom in and out.
• USB: Acronym for Universal Serial Bus. USB is a plug-and-play serial bus standard to interface
devices to a host computer.
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15.2 Troubleshooting

No image displayed on the monitor after starting up normally.
Possible Reasons:
− No VGA or HDMI connections.
− Connection cable is damaged.
− Input mode of the monitor is incorrect.
Step 1 Verify the device is connected with the monitor via HDMI or VGA cable.
Step 2 If not, please connect the device with the monitor and reboot.
Step 3 Verify the connection cable is good.
Step 4 If there is still no image display on the monitor after rebooting, please check if the
connection cable is good, and change a cable to connect again.
Step 5 Verify Input mode of the monitor is correct.
Step 6 Please check the input mode of the monitor matches with the output mode of the device
(e.g. if the output mode of NVR is HDMI output, then the input mode of monitor must be the
HDMI input). And if not, please modify the input mode of monitor.
Step 7 Check if the fault is solved by the step 1 to step 3.
Step 8 If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.

There is an audible warning sound “Di-Di-Di-DiDi” after a new bought NVR starts up.
Possible Reasons:
− No HDD is installed in the device.
− The installed HDD has not been initialized.
− The installed HDD is not compatible with the NVR or is broken-down.
Step 9 Verify at least one HDD is installed in the NVR.
− If not, please install the compatible HDD.
Please refer to the “Quick Operation Guide” for the HDD installation steps.
− If you don’t want to install a HDD, select “Menu>Configuration > Exceptions”, and uncheck the
Audible Warning checkbox of “HDD Error”.
Step 10 Verify the HDD is initialized.
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1) Select “Menu>HDD>General”.
2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding
HDD and click the “Init” button.
Step 11 Verify the HDD is detected or is in good condition.
3) Select “Menu>HDD>General”.
4) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD
according to the requirement.
Step 12 Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.

The status of the added IP camera displays as “Disconnected” when it is connected through
Private Protocol. Select “Menu>Camera>Camera>IP Camera” to get the camera status.
Possible Reasons:
− Network failure, and the NVR and IP camera lost connections.
− The configured parameters are incorrect when adding the IP camera.
− Insufficient bandwidth.
Step 1 Verify the network is connected.
1) Connect the NVR and PC with the RS-232 cable.
2) Open the Super Terminal software, and execute the ping command. Input “ping IP” (e.g.
ping 172.6.22.131).
Simultaneously press Ctrl and C to exit the ping command.
If there exists return information and the time value is little, the network is normal.
Step 2 Verify the configuration parameters are correct.
1) Select “Menu>Camera>Camera>IP Camera”.
2) Verify the following parameters are the same with those of the connected IP devices,
including IP address, protocol, management port, user name and password.
Step 3 Verify the whether the bandwidth is enough.
1) Select “Menu >Maintenance > Net Detect > Network Stat.”.
2) Check the usage of the access bandwidth, and see if the total bandwidth has reached its
limit.
Step 4 Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
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If not, please contact the engineer from Hikvision to do the further process.
 The IP camera frequently goes online and offline and the status of it displays as
“Disconnected”.
Possible Reasons:
− The IP camera and the NVR versions are not compatible.
− Unstable power supply of IP camera.
− Unstable network between IP camera and NVR.
− Limited flow by the switch connected with IP camera and NVR.
Step 1 Verify the IP camera and the NVR versions are compatible.
1) Enter the IP camera Management interface “Menu > Camera > Camera>IP Camera”, and
view the firmware version of connected IP camera.
2) Enter the System Info interface “Menu>Maintenance>System Info>Device Info”, and view
the firmware version of NVR.
Step 2 Verify power supply of IP camera is stable.
1) Verify the power indicator is normal.
2) When the IP camera is offline, please try the ping command on PC to check if the PC
connects with the IP camera.
Step 3 Verify the network between IP camera and NVR is stable.
3) When the IP camera is offline, connect PC and NVR with the RS-232 cable.
4) Open the Super Terminal, use the ping command and keep sending large data packages to
the connected IP camera, and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Example: Input ping 172.6.22.131 –l 1472 –f.
Step 1 Verify the switch is not flow control.
Check the brand, model of the switch connecting IP camera and NVR, and contact with the
manufacturer of the switch to check if it has the function of flow control. If so, please turn it
down.
Step 2 Check if the fault is solved by the step 1 to step 4.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
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 No monitor connected with the NVR locally and when you manage the IP camera to connect
with the device by web browser remotely, of which the status displays as Connected. And
then you connect the device with the monitor via VGA or HDMI interface and reboot the
device, there is black screen with the mouse cursor.
Connect the NVR with the monitor before startup via VGA or HDMI interface, and manage the
IP camera to connect with the device locally or remotely, the status of IP camera displays as
Connect. And then connect the device with the CVBS, and there is black screen either.
Possible Reasons:
After connecting the IP camera to the NVR, the image is output via the main spot interface by
default.
Step 1 Enable the output channel.
Step 2 Select “Menu > Configuration > Live View > View”, and select video output interface in the
drop-down list and configure the window you want to view.

The view settings can only be configured by the local operation of NVR.

Different camera orders and window-division modes can be set for different output
interfaces separately, and digits like “D1”and “D2” stands for the channel number, and “X”
means the selected window has no image output.
Step 3 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 Live view stuck when video output locally.
Possible Reasons:
− Poor network between NVR and IP camera, and there exists packet loss during the
transmission.
− The frame rate has not reached the real-time frame rate.
Step 1 Verify the network between NVR and IP camera is connected.
 When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the
RS-232 cable.
 Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f” (the
IP address may change according to the real condition), and check if there exists packet
loss.
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Simultaneously press Ctrl and C to exit the ping command.
Step 2 Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.
Step 3 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
− Poor network between NVR and IP camera, and there exists packet loss during the
transmission.
− Poor network between NVR and PC, and there exists packet loss during the transmission.
− The performances of hardware are not good enough, including CPU, memory, etc..
Step 4 Verify the network between NVR and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the
RS-232 cable.
2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f” (the
IP address may change according to the real condition), and check if there exists packet
loss.
Simultaneously press Ctrl and C to exit the ping command.
Step 5 Verify the network between NVR and PC is connected.
1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key
to open it.
2) Use the ping command to send large packet to the NVR, execute the command of “ping
192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition),
and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Step 6 Verify the hardware of the PC is good enough.
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Simultaneously press Ctrl, Alt and Delete to enter the windows task management interface,
as shown in the following figure.
Figure 15-1 Windows task management interface
 Select the “Performance” tab; check the status of the CPU and Memory.
 If the resource is not enough, please end some unnecessary processes.
Step 7 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 When using the NVR to get the live view audio, there is no sound or there is too much noise,
or the volume is too low.
Possible Reasons:
− Cable between the pickup and IP camera is not connected well; impedance mismatches or
incompatible.
− The stream type is not set as “Video & Audio”.
− The encoding standard is not supported with NVR.
Step 1 Verify the cable between the pickup and IP camera is connected well; impedance matches
and compatible.
Log in the IP camera directly, and turn the audio on, check if the sound is normal. If not,
please contact the manufacturer of the IP camera.
Step 2 Verify the setting parameters are correct.
Select “Menu > Record > Parameters > Record”, and set the Stream Type as “Audio & Video”.
Step 3 Verify the audio encoding standard of the IP camera is supported by the NVR.
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NVR supports G722.1 and G711 standards, and if the encoding parameter of the input audio
is not one of the previous two standards, you can log in the IP camera to configure it to the
supported standard.
Step 4 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 The image gets stuck when NVR is playing back by single or multi-channel.
Possible Reasons:
− Poor network between NVR and IP camera, and there exists packet loss during the
transmission.
− The frame rate is not the real-time frame rate.
− The NVR supports up to 16-channel synchronize playback at the resolution of 4CIF, if you
want a 16-channel synchronize playback at the resolution of 720p, the frame extracting may
occur, which leads to a slight stuck.
Step 5 Verify the network between NVR and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the
RS-232 cable.
2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f”
(the IP address may change according to the real condition), and check if there exists
packet loss.
Simultaneously press the Ctrl and C to exit the ping command.
Step 6 Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame Rate to “Full Frame”.
Step 7 Verify the hardware can afford the playback.
Reduce the channel number of playback.
Select “Menu > Record > Encoding > Record”, and set the resolution and bitrate to a lower
level.
Step 8 Reduce the number of local playback channel.
Select “Menu > Playback”, and uncheck the checkbox of unnecessary channels.
Step 9 Check if the fault is solved by the above steps.
If it is solved, finish the process.
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If not, please contact the engineer from Hikvision to do the further process.
 No record file found in the NVR local HDD, and prompt “No record file found”.
Possible Reasons:
− The time setting of system is incorrect.
− The search condition is incorrect.
− The HDD is error or not detected.
Step 1 Verify the system time setting is correct.
Select “Menu > Configuration > General > General”, and verify the “Device Time” is correct.
Step 2 Verify the search condition is correct.
Select “Playback”, and verify the channel and time are correct.
Step 3 Verify the HDD status is normal.
Select “Menu > HDD > General” to view the HDD status, and verify the HDD is detected and
can be read and written normally.
Step 4 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
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15.3 List of IP Cameras Connected to PoE by Long Network
Cable (100 - 300 m)
Index
Model
1
DS-2CD4665F-IZHS
2
DS-2CD4026FWD-AP
3
DS-2CD4A35FWD-IZHS
4
DS-2CD2642FWD-IZS
5
DS-2CD2F42FWD-IWS
6
DS-2CD2942F-IWS
7
DS-2CD2510F
8
DS-2CD2342WD-I
9
DS-2CD2322WD-I
10
DS-2CD2352-I
11
DS-2CD2642FWD-IZS
12
DS-2CD2642FWD-I
13
DS-2CD2642FWD-IS
14
DS-2CD2642FWD-IZ
15
DS-2CD2742FWD-IZS
16
DS-2CD2742FWD-I
17
DS-2CD2742FWD-IS
18
DS-2CD2742FWD-IZ
19
DS-2CD2T42WD-I8
20
DS-2CD2T42WD-I5
03041041090326
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