Concierge - JK Audio
™
JK Audio
© 2012 JK Audio, Inc. All rights reserved.
JK Audio, Inc.
1311 E 6th St.
Sandwich, IL 60548
United States
Telephone: 815.786.2929
Toll Free: 1.800.jkaudio
Fax: 815.786.8502
www.jkaudio.com
User Guide Version 5/3/12
Concierge 2x6
SWITCH CORE
JK Audio
User Guide
SWITCH CORE
Concierge™2x6
ii
Concierge™ 2x6 Switch Core
THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE
WARRANTY HERE MADE.
This warranty does not cover damages due to accident, weather, fire, flood,
earthquake, misuse, unauthorized repairs or modifications, or damages occurred
in shipping, only defective workmanship or materials.
Concierge 2x6 is covered by a 2 year warranty to be free from defective
workmanship and materials. To obtain service, contact JK Audio by phone or
email for return authorization. Once authorized, you will carefully pack and ship
the faulty product and all accessories to us. You will pay for shipping to us and
we will pay for return back to you.
Limited Warranty
If you have technical or application questions:
In the US & Canada, call us toll free at: 800-552-8346
All other countries dial: 815-786-2929 (M-F 8:30-5:00pm Central Time Zone)
Email us at: [email protected]
Or, check out our FAQ section for answers to common questions.
Getting Assistance
Thank you for purchasing the JK Audio Concierge 2x6 Switch Core. Please read
this guide for instructions on setting up and using your new product.
Thank You
Welcome
FCC Part 15 Compliance
4. Rights Of The Telephone Company
If telephone equipment is causing harm to the network, the telephone company may
temporarily discontinue your telephone service. If possible, they'll notify you before they
interrupt service. If advanced notice isn't practical, you'll be notified as soon as possible.
You'll be given the opportunity to correct the problem, and you'll be informed of your
right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operations or procedures that could affect the proper functioning of
your JK Audio product. If such changes are planned, you'll be notified by your telephone
company.
3. Repair Instructions
If it is determined that your telephone equipment is malfunctioning, the FCC requires that
it not be used and that it be unplugged from the modular outlet until the problem has been
corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents or by others who may be authorized by the FCC. For repair
procedures, follow the instructions outlined under the warranty section of the manual.
2. Information For The Telephone Company
Upon request from your local telephone company, you are required to provide the
following information: a) The "line" to which you will connect the telephone equipment
(that is, your telephone number), and b) The telephone equipment's FCC registration
number. This can be found on the bottom of your telephone equipment, and, c) The
ringer equivalence number (REN) for this equipment. The REN is used to determine the
quantity of devices which will be connected to the telephone line. Excessive RENs on the
telephone line may result in the devices not ringing in response to an incoming call. In
most, but not all areas, the sum of the RENs should not exceed 5.0. To be certain of the
number of devices that may be connected to the line, as determined by the total RENs,
contact the local telephone company.
1. Connection And Use With The Nationwide Telephone Network
The FCC requires that you connect this telephone equipment to the national telephone
network through a USOC RJ-11C modular telephone jack. This equipment may not be
used with Party Line Service or Coin Telephone Lines. This equipment is hearing aid
compatible.
Your new JK Audio product has been registered with the Federal Communications
Commission (FCC). This product complies with the standards in Part 68 of the
FCC rules.
FCC Registration
Changes or modifications not expressly approved by JK Audio can void the user’s authority
to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
This device complies with Part 15, Subpart B of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
FCC Part 15 Compliance
FCC Part 15 Compliance
15
14
1311 E 6th Street
Sandwich, Illinois 60548 USA
Manufacturer’s Address
CON2X6
Model Numbers
EN 55024:1998
EN 61000-3-2
EN 61000-3-3
EN 55022:1998
AS/NZS CISPR 22 (2002)
FCC Part 15, Subpart B
ICES-003
AS/CA S002:2011
FCC CFR 47, Part 68
TIA-968-B, TIA-1096-A
ESD:
Emissions:
Telecom
Concierge™ 2x6 Switch Core
JK Audio, Inc (Corporate Headquarters)
Compliance Manager
1311 E 6th Street
Sandwich, Illinois 60548 USA
815-897-2929 phone
815-786-8502 fax
The Technical File containing supporting documentation is maintained at:
LVD 2006/95/EC (Safety)
R&TTE 1999/5/EC (Telecom)
EMC 89/336/EEC (EMC)
RoHS Directive 2002/95/EC
Supplementary Information:
The product herewith complies with the requirements of the following Directives and
carries the CE marking accordingly:
AS/NZS 60950.1:2011
EN 60595-1:2006/A11:2009/A1:2010
UL Standard 60950-1 2nd edition
Safety:
Conforms to the following Product Specifications:
Concierge™ 2x6 Switch Core
Product Name
Declares that the product:
JK Audio, Inc.
Manufacturer’s Name
Declaration of Conformity
Declaration of Conformity
9
Configuring the Concierge™ 2x6
11
12
14
15
Compatibility
Technical Information
Declaration of Conformity
FCC Compliance
Contents
10
Auto-Drop & Aux Phone Control
Auto-Ring, Auto-Drop, Slave DIP Switch Controls
8
4
Installation Options
Installing
3
2
Getting to know your Concierge™ 2x6
Getting Connected
1
Overview
Contents
iii
iv
Please register your purchase by sending an email to:
Concierge™ 2x6 Switch Core
Subject: Product Registration
Be sure to include your serial number, name, email address and mailing address.
[email protected]
Your Concierge system contains many advanced features, but we are constantly
looking for ways to improve. Product Registration allows us to keep you informed
of any firmware updates that become available in the future. Concierge allows
program updates through the USB port, using simple programming instructions.
Product Registration / Firmware Updates
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13
12
1500 VAC
0.5B REN
Isolation
Ringer
(-10 dBu) nom.
Concierge™ 2x6 Switch Core
Level
Impedence 20k ohms
Connection 3.5mm mono
Hold Audio Line Input
Connector
RJ-11C
Connector
1.75” x 7.3” x 19”
( 4.5 x 18.6 x 48.3 cm )
5.4 pounds ( 2.4 kg )
Weight
IEC320-C14
120-240 VAC, 50-60 Hz,
25 Watts max
v2.0
Type B
Size
Dimensions
Connector
Power
Power
Standard
USB
Phone Lines (6)
Technical Information
Front panel DIP Switches
Auto-Ring & Auto-Drop Controls
2 Hybrid Connections
Hold Audio Input
Overview
The smallest system consists of one Concierge switch core, one innkeeper 1rx,
and one Guest Module GM1x6 control surface.
Up to eight Guest Module control surfaces can be added to provide remote
control of the switch matrix over CAT5 cable. Guest Modules are hot swappable
without losing calls, and feature line selection buttons that change color to
indicate call status. Guest Modules are available in GM1x6, GM2x6, and GM1x12
desktop and rack mount versions.
Two Concierge switch cores can be bridged together, providing six additional
phones lines for a 2 hybrid, 12 line system.
Concierge adds music on hold input, auxiliary phone integration, and intuitive
call control. The end result is a powerful, flexible system featuring excellent call
screening capabilities, while allowing two studios to share the phone lines.
The Concierge™ 2x6 switch core allows connection of two hybrids across six
phone lines. The switch matrix routes six incoming analog phone lines to either
one or two JK Audio innkeeper 1rx™ single channel Digital Hybrids, or one
innkeeper 2™ Digital Hybrid. A firmware upgrade is all that is required to make
most older model INN 1x/INN 1rx and INN 2 hybrids compatible with this new
system. See page 11 for innkeeper compatibility.
Expandable to 2 x 12 Lines
LED Line Status Indicators
6 Phone Line jacks
Introducing the Concierge™ 2x6
Overview
1
2
2
JK Audio
Phone Lines
1
TM
TM
3
1
4
TM
5
2x6 Switch Core
6
2x6 Switch Core
2x6 Switch Core
TM
TM
JK Audio
2
(
Hybrid
3
4
Hybrid
Power
Aux
7OVUL7VY[Z
Power
5
The Concierge front panel Line LEDs indicate when a phone line is taken offhook through the Concierge system. These LEDs do not indicate when a phone
line is already off-hook outside the system, or if the line is disconnected or out of
service.
Concierge™ 2x6 Switch Core
Auto-Drop
Bridge
6
12(\K
Auto-Drop
Bridge
Data
,_WHUZPVU)\Z
Phones
1 2 3 4 5 6
)
Aux
1 2 3 4 5 6
Each phone line port features dedicated ring detect, line current detect, polarity
reversal detect, line presence, and hold circuit. Front panel LEDs indicate various
line states. A green Line LED indicates the line is off-hook and properly wired,
while a red Line LED indicates the line is off-hook but reverse wired. In most
cases, reverse wiring will not affect system operation. The only exception is
during innkeeper 1x/1rx conferencing, where both lines are electrically bridged
together. Two lines of different polarity cannot be joined in a conference. It is
advised to go through each line to ensure a properly wired connection.
Line LEDs
Back
Front
Getting To Know Your Concierge™ 2x6 Switch Core
After IN201728
Before IN201729
After IN1RX02748
Between IN1RX01936 - IN1RX02748
Before IN1RX01936
After IN1X02185
Between IN1X01336 - IN1X02185
Before IN1X01336
Serial Number
Compatible
Requires firmware update
Compatible
Requires firmware update
Not compatible
Compatible
Requires firmware update
Not compatible
Status
Compatibility
Concierge works with standard POTS (Plain Old Telephone Service), PSTN
(Public Switched Telephone Network) phone lines. The phone line ports have
been tested and approved for most international POTS/PSTN line conditions, ring
patterns, voltages and frequencies, as well as call disconnect signaling. Concierge
also works on most analog line ports from PBX or VoIP phone systems, however
these systems are not required to adhere to the specifications of the POTS/PSTN
network. PBX/VoIP analog line ports may need additional settings adjustments
through your system administrator or installer.
Phone Line Compatibility
innkeeper 2
innkeeper 1rx
innkeeper 1x
Model
Concierge communicates with the innkeeper 1x,/1rx, or innkeeper 2 Digital Hybrid
over a serial data port. Some early innkeeper models may require a firmware
upgrade to become compatible. Contact [email protected] for a firmware
upgrade.
Innkeeper Compatibility
Compatibility
11
10
Concierge™ 2x6 Switch Core
• If auxiliary phones are part of your system, they should be connected to the
1/A or 2/B Phone Ports for proper system integration. Do not use external line
splitters to connect an Aux phone to any other port. Do not connect an Aux
phone directly to the innkeeper digital hybrid.
• If the Aux Phone is connected to a port where no hybrid is connected, and the
phone is on-hook, pressing a line button does nothing.
• If the Aux Phone is not present, or on-hook, pressing a line select button will
connect that line to the hybrid.
• If a call is routed to the hybrid and the phone is taken off-hook, the phone will
take control of the call.
• If a phone connected to the Aux jack is off-hook before a line select button is
pressed, the line will be connected to the phone instead of the hybrid.
The Aux Phone will follow these basic rules:
The Aux Phone takes precedence over the hybrid, similar to picking up the
handset during a speakerphone call. Picking up the handset of a phone
connected to an Aux Phone jack during a call, will disconnect the Hybrid and
connect the Aux phone to the phone line. This is true in all cases except when
using an INN2 in Conference mode, when nothing will happen until one of the
two phone lines is selected.
The use of a conventional telephone for call screening and dialing can be an
important part of any system. Concierge Aux Phone jacks provide seamless call
control, allowing the phone to become an integral part of the system.
Aux Phone Control
ATTENTION: Auto-Drop is OFF by default, it can be Enabled/Disabled by
using the DIP switch panel (see page 9).
• When Auto-Drop is OFF, calls are automatically put on hold after selecting a
different line, or using the Next and Previous buttons.
• When Auto-Drop is ON, calls are automatically dropped after selecting a
different line, or using the Next and Previous buttons, unless you specifically
put a call on hold.
Most PBX phone systems (and talk shows systems for that matter) are built
on the premise that when you are done talking to one person, and you select
a different line, the first caller automatically gets disconnected. In other words,
you have to go through an extra step to place a call on hold. While this has the
distinct advantage of allowing you to get through calls quickly, you are also more
likely to accidentally lose a call. With Concierge, you have a choice:
Auto-Drop
Auto-Drop & Aux Phone Control
1
7
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9
2
1/A
10
2/B
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2
1
1
2
2
3
3
4
4
5
5
6
6
USB Control Port
100-240 VAC Input
12
13
Row-B Guest Module Bus
Hold Audio Input
Row-A Guest Module Bus
9
10
11
Hybrid Remote 2
Expansion Bus to Second Concierge
6
Hybrid Remote 1
Row-B Auxiliary Phone
5
8
Row-B Phone Line to Hybrid 2
4
7
Row-A Auxiliary Phone
3
12
USB
Row-A Phone Line to Hybrid 1
11
9 10 11 12
6 Phone Line Jacks
8
Level
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9 10 11 12
Input
8
2
7
7
1
Ports & Cable Types
8
1
1
2
Hybrid
2
GM Bus
1
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Hybrid
1
2
GM Bus
USB Type B
3.5 mm
RJ-45 CAT5
RJ-50 flat cable
Getting Connected
RJ-11C / RJ-45 flat cable
RJ-11C
13
100-240 VAC
50-60 Hz, 2.5 A
Getting Connected
3
4
Concierge™ 2x6 Switch Core
The following examples show the capabilities of each hybrid:
One innkeeper 1x/1rx™ Hybrid: pg 5
Two innkeeper 1x/1rx™ Hybrids: pg 6
One innkeeper 2™ Hybrid: pg 7
Whether conferencing is in you plans or not, you might want to consider a mix of
GM1x6 and GM2x6 control surfaces depending on the location. A news studio
or call screener may not need conferencing, and may be better served by the
simpler GM1x6 control surface.
If conferencing is not in your game plan, you may wish to keep it simple using
GM1x6 controllers. GM1x6 offers all the features of the GM2x6 without the
possible confusion of monitoring the second half of the 2x6 switch core, which
may not be a part of your installation.
Auto-Drop
Slave
Reserved
4
5
6
5
4
1-3
11
12
Auto-Ring 2
3
Accessory Enable (name TBD)
Switch Core Programming Mode
Guest Module Programming Mode
Reserved
Reserved
Reserved
OFF
OFF
OFF
Auto-Ring 0
Auto-Ring 1
Auto-Ring 2
OFF
OFF
ON
2
OFF
ON
OFF
3
OFF
ON
ON
4
ON
OFF
OFF
5
ON
OFF
ON
6
ON
ON
OFF
7
ON
ON
ON
8
Configuring the Concierge™ 2x6
ON: When bridging two Concierge Switch Cores, use the Expansion bus
to create a 12-Line system. Flip the Slave DIP switch to the ‘On’ position
to convert Lines 1-6 to Lines 7-12 on the second Concierge Switch Core.
OFF (Default): In the ‘Off’ position, the Concierge behaves as the master
device, controlling the first 6 lines.
For 12-line systems:
Slave
ON: Will drop the current call when either a Line button, Next or Previous
button is pressed, unless the call is manually placed on Hold.
OFF (Default): Places the current call on Hold when either a Line button,
Next, or Previous button is pressed.
Auto-Drop
1
Ring Count
The Auto-Ring DIP switches select the Auto Answer Ring Count whenever
the Auto Answer function is enabled. The Ring Count number is controlled
by a combination of the three Auto-Ring switches.
Auto Ring (Default = 1 Ring)
10
9
8
Auto-Ring 1
2
7
Auto-Ring 0
1
The Concierge™ 2x6 Switch Core is equipped with 12 slide style DIP switches
located underneath the removeable cover plate on the front. Configure your
Concierge by enabling or disabling features by switching between the ON and
OFF positions for each DIP switch. The following chart shows each feature and
it’s corresponding switch.
The first decision is whether you intend to conference two callers together,
putting both calls on the air simultaneously. This can be accomplished with a low
cost innkeeper 1x/1rx by allowing the system to combine two calls together into
one audio input on your console. Keep in mind that you will not be able to adjust
the level of the caller’s voices independently if one caller should prove quieter
than the other. Innkeeper 2 uses two separate digital hybrids to bring caller audio
into separate inputs on your console, while providing the necessary crossconnections so everybody can hear each other.
Dip Switches
The Concierge system is very flexible, offering many configuration options. The
number and type of hybrids and Guest Module control surfaces help determine
the system capabilities. It is best to look at your requirements first, then choose
the right hybrids and controllers suitable for your unique installation.
Configuring the Concierge™ 2x6
Installation Options
Installation Options
9
8
Concierge™ 2x6 Switch Core
Two Concierge switch cores can be bridged together into a 2x12 system,
providing six additional phone lines. Begin with both Concierge Switch Cores
powered down. On the second Concierge, DIP switch 5 must be set to the ON
position, shifting line assignment to lines 7-12. Now connect the phone and data
expansion bus cables from the first unit to the second unit. Upon power-up, both
units will display a green “Bridge” LED indicating that they are now properly
communicating. Only GM1x12 control surfaces can be connected to a bridged
system. The GM1x12 control surfaces can be connected to either the 1/A or 2/B
control bus on the Master (1-6) Concierge Switch Core. All hybrid and Guest
Modules connections are made through the Master Concierge unit. Only the
Phone Line and Expansion Bus jacks are used on the Slave Concierge unit.
2x12 Expansion
While Guest Modules use standard CAT5 cable, the communications protocol
is balanced differential RS-485 using a custom pinout. This is not an Ethernet
connection, and should not be connected to a data hub or switch.
A maximum of four guest modules can be connected to each of the two
Guest Module ports, for a system maximum of eight Guest Modules. The dual
connection ports on each Guest Module allow for quick daisy-chain wiring, or
you may simply run all cables back to a terminal block to allow for point-to-point
wiring. The maximum distance from Concierge to the farthest Guest Module is a
function of the number of Guest Modules connected, as well as the the gauge of
the wire chosen. Standard 26 gauge cable can be used on runs shorter than 100
feet, but as distance and the number of units increase, you may need to consider
24 gauge CAT5 wire.
Step 3: Guest Module Control Surfaces
Two cables join each hybrid to the Concierge Switch Core. An RJ11 Modular
phone cord connects the innkeeper Phone Line jack to the Concierge 1/A or 2/B
Hybrid Phone Port. The remote data cable connects the innkeeper remote jack to
the Concierge Hybrid Remote jack.
Step 2: Hybrid Connection
The smallest system consists of a one line hybrid and at least one GM1x6 or
GM2x6 control surface. This is the most common system assembled when there
is only one studio and one optional screener position.
GM1X6
GM2X6
BUS A
BUS B
Installation Options
GM1X6 Screener
Concierge™ 2x6
Concierge™ 2X6
BUS A
innkeeper 1rx
Studio+Screener: 1 Hybrid, 6 Lines
innkeeper 1rx
One Studio: 1 Hybrid, 6 Lines
One innkeeper connects to the Hybrid 1/A jacks on the Concierge, as does at
least one Guest Module. Any GM1x6 or GM2x6 controllers connected to bus
1/A will display calls on row A of the Guest Module. A second GM1x6 or GM2x6
control surface can be connected to Guest Module control bus 2/B along with an
Auxiliary phone connected to Aux Phone Port 2/B to provide an independent call
screening position. Any GM2x6 controllers connected to bus 2/B will display calls
routed to the Aux phone on row B of the Guest Module. A GM1x6 connected to
bus 2/B will display these same calls shifted up to its top row.
One innkeeper 1x/1rx™ Hybrid
Connect each phone line directly to the RJ-11 jacks on the back of the
Concierge. Auxiliary phones should be connected to the 1/A or 2/B Phone Ports
for proper system integration. Do not use external line splitters to connect an Aux
phone. Do not connect an Aux phone to the innkeeper digital hybrid.
Installation Options
Step 1: Phone Line Wiring
Installing
5
6
BUS A
Concierge™ 2x6 Switch Core
Studio B GM2x6
Studio A GM2x6
Concierge™ 2x6
innkeeper 1rx (2)
2
BUS B
Two Studios: 2 Hybrids, 6 Lines
1
GM2x6
GM2x6
Concierge™ 2X6
innkeeper 2
2 Hybrids, 6 Lines
BUS A
BUS B
GM1x12
GM1x12
Concierge™ 2x6
innkeeper 2
2 Hybrids, 12 Lines
BUS B
Installation Options
BUS A
This system can be expanded to 12 lines by simply adding a second Concierge™
2x6 switch.
One innkeeper 2™ Hybrid with Two Concierge Switches
Keep in mind that when Conference is selected, both Bus A and Bus B are
joined together in a conference, and the screener no longer has the ability to
screen calls.
Bus A can be used for the studio Guest Modules. Bus B can be used for a call
screener, allowing the screener access to the second hybrid channel or second
aux phone port for call screening while the studio airs calls on Bus A.
While one innkeeper 2 hybrid can function as two separate hybrids as in
the previous scenario, conferencing was designed primarily for a one studio
application. The innkeeper 2 hybrid connects to the 1/A hybrid port. The
innkeeper 2 brings row A and row B callers into the console on separate audio
channels, allowing independent level control even during conferencing.
Two separate single line hybrids allow one two-caller conference on row A with
one audio output, and a separate two-caller conference on row B with a separate
audio output. These conferences cannot be combined. Any lines routed to hybrid
1 cannot be accessed by hybrid 2, and vice versa.
One innkeeper 2™ Hybrid
This is a typical configuration if two studios share the same six phone lines. With
two single line hybrids, one will get connected to port 1/A and one to port 2/B.
Any GM1x6 or GM2x6 controllers connected to bus 1/A will display calls on row
A of the Guest Module. Any GM2x6 controllers connected to bus 2/B will display
calls on row B of the Guest Module. A GM1x6 connected to bus 2/B will display
these same calls shifted up to its top row.
Installation Options
Two innkeeper 1x/1rx™ Hybrids
Installation Options
7
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