USER`S gUidE

USER`S gUidE
USER’S guide
SGH series
ceiling fan heater
Replacement component list included
UL
US
This unit complies
with CSA standards
For further information or to consult this guide online, please visit our website at www.stelpro.com
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INSSGH0315
important INSTRUCTIONS
warning
Before installing and operating this product, the user and/or installer must read, understand and follow these instructions and keep them handy for future
reference. If these instructions are not followed, the warranty will be considered null and void and the manufacturer deems no further responsibility for this
product.
This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building codes effective
in your region.
The following instructions must be adhered to in order to avoid personal injuries or property damages, serious injuries and potentially fatal electric shocks.
Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.
Make sure the line voltage (volt) is consistent with that indicated on the unit’s nameplate.
This unit must be grounded.
Switch off the power at the circuit breaker/fuse before installing, repairing and cleaning the unit.
Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative).
Recommended heating capacity :
1.25 W/cubic foot (0.03 m³).
It corresponds to 10 W/square foot (0.09 m²) based on a standard ceiling height of 8 feet (2.44 m). The recommended capacity is usually sufficient for
normal heating needs. Please note that the insulation quality of walls and windows are some of the factors that influence heat losses, which modify the
required capacity to heat a room. If needed, refer to a specialist (industrial and commercial buildings) who will be able to calculate these heat losses and
optimize the required capacity or consult the “Online heating calculation” section of the Stelpro Design Web site (residential buildings). To heat a large room
and to increase your comfort, it is recommended to install several units instead of one. For example, 2 X 1000 W rather than 1 X 2000 W.
If the unit capacity is insufficient for the size of the room, it will be in operation continuously, and may become defective earlier and turn yellow.
Respect distances and positions indicated in the installation section
If the installer or the user modifies the unit, he will be held responsible for any damage resulting from this modification, and the UL certification could be void.
This unit must not come into contact with a water source and must be protected from splashes. Do not use it if any part has been immersed.
When mounting the unit, make sure that the anchorage used can support the total weight of the unit with the mounting brackets.
When cutting or drilling into a ceiling, do not damage electrical wiring and other hidden utilities.
When starting up the unit for the first time or after a long period, it is normal that it produces some temporary odours and whitish smoke.
Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To avoid burns, do not
let bare skin touch hot surfaces. The unit must cool down for few minutes since it will stay warm for some time after shut down.
All units require a minimum mounting height of 8 feet (2.44 m) from finished floor. Keep at least 12 inches away from any vertical surfaces or walls (see the
installation section). However, make sure flammable objects or pieces of furniture do not come into contact with the unit and keep them at least 24 inches
(61 cm) from the unit since they are more flammable than walls and ceilings. Failure to comply with this warning could lead to a fire. Some materials are
more heat-sensitive than others, so make sure those near the unit can withstand heat.
Never block unit air vents. This obstruction could lead to overheating, which could result in a fire.
Do not insert or allow foreign objects to enter any air vent as this may cause electric shocks, fires, or damages to the unit.
This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable liquids, combustible
materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, gasoline, paint, chlorine, sawdust and cleaning
products. Store it in a dry place when not using it.
Some areas are dustier than others. Thus, it is the user’s responsibility to evaluate if the unit must be cleaned based on the amount of dirt accumulated on
and inside air vents. Accumulated dirt can lead to a component malfunction or discoloration (yellow). It may cause a fire hazard if not installed and maintained
in accordance with these instructions.
The thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection remains activated or
activates and deactivates repeatedly, it is recommended that a qualified electrician or a certified repair centre examine the unit in order to make sure it is not
damaged. (Refer to the limited warranty)
If the unit is damaged or defective, cut off power supply at circuit breaker/fuse and call a certified repair centre. (Refer to the limited warranty)
save these INSTRUCTIONS
Note: When a part of the product specification must be changed to improve operability or other functions, priority is given to the product specification itself. In such
instances, the instruction manual may not entirely match all the functions of the actual product. Therefore, the actual product and packaging, as well as the name
and illustration, may differ from the manual.
2
INSSGH0315
installation
spEcifications
ceiling faN HEATER
240/208
VOLTS
WATTS
4000/3000
amperage
16
color
red, yellow or stainless steel
weight
10 lb / 4.5 kg
technical drawings
5 1/2"
140mm

11 3/4"
298.5mm

13 3/4"
349.7mm

KO 7/8''
BACK

FRONT
SIDE
installation
This unit is designed to be installed on the surface of a finished ceiling,.
This unit requires a minimum mounting height of 8 feet (2.44 m) from finished floor. This height offers the best results.
Also, keep at least 12 inches away from any vertical surfaces or walls (see Fig.1).
1. Remove the external cover of the unit and set aside (4 screws, Fig. 2).
2. Remove the mounting bracket (1 screw and hook, Fig. 2)
3. Screw the mounting bracket to the ceiling and make sure the ceiling structure is strong enough to support the unit. Make sure the mounting
bracket is installed in such a way that the unit will sit straight and level. (Fig. 2)
4. Hook the slotted side of the internal assembly to the mounting bracket. Let the unit hang from the bracket. (Fig. 2 & 4)
5. Make sure a wall mounted thermostat is installed to control the heater.
6. Provide a sufficient length of wire to facilitate the connections, which are made while the unit is still hanging from the bracket. (Fig. 4)
7. Remove the back wiring cover and knock out the 7/8 K.O. (Fig. 3). Insert a cable connector (not supplied) and pass the feed wire through it.
8. Make the electrical connections using the supplied wirenuts. Connect the ground wire. Make sure all connections are secure and tight. (Fig. 3).
Warning - To avoid a short circuit, keep the stripped ground section wire inside the back wiring cover.
9. R
eplace the back wiring cover. Swing the other half of the internal assembly into position and screw the assembly to the bracket with the screw(s)
previously removed in step 2. (Fig. 4)
10.Optional; To prevent any possible vibration, use two (2) No. 8 screws with anchors (not supplied) (Fig 4.5)
11.Replace the external cover and screw it into place with the four screws removed in step 1.
12.Test the unit to make sure it is running properly.
13.For field inspection; remove cover j-box for wiring diagram. (Fig. 5)
3
INSSGH0315
installation
figure 1
figure 2
MOUNTING BRACKET
HOOK
SUSPENSION SLOT
INTERNAL ASSEMBLY
12 in. MIN.
(305 MM)
12 in. MIN.
(305 mm)
COVER
figure3
figure 4
BACK WIRING
COVER
7/8
KO.
-WARNINGKEEP BARE WIRE
INSIDE THE BACK
WIRING COVER
-WARNINGUSE THIS KO FOR FINISHED CEILING
RED
L2
BLACK
L1
GREEN
figure 4.5
figure 5
ANTIVIBRATION
OPTION HOLE.
USE (2) NO.8 SCREWS
WITH ANCHOR
(NOT SUPPLIED)
WIRING DIAGRAM
JUNCTION BOX COVER
4
INSSGH0315
maintenance, TROUBLESHOOTING
and replacement components
maintenance
N.B. In order for the warranty to be valid, the unit must be
cleaned regularly.
Do not use cleaning products identified with these symbols:
Cut off power supply at circuit breaker/fuse before cleaning the unit.
Use a soft rag for dusting. When cleaning, use only a damp rag and
non-abrasive dish soap. Do not use abrasive or chemical cleaners
because they can damage the finishing. If the unit is used in a very
dusty location, use a vacuum brush to remove dust and other foreign
objects from the grills.
N.B. Note that there is electrical current to the unit even if the
thermostat is off. Meaning that there is a risk of electric shock
as long as the unit is energized.
trouble shooting
PROBLem
DEFECTIVE PART OR PART TO CHECK
The unit does not work
• Defective thermostat or wrong thermostat setting
• Open circuit breaker or fuse
• The thermal protection has been activated
• Faulty connections
The unit runs continuously
• Defective thermostat or wrong thermostat setting
• Heat losses higher than the unit capacity
The enclosure is extremely hot
• Defective thermal protection
• Defective motor
• Blocked air vents
The desired room temperature cannot be reached
• One or more elements are defective
• Defective thermostat or wrong thermostat setting
• Voltage lower than that written on the nameplate
• Heat losses higher than the unit capacity
Room overheating
• Defective thermostat or wrong thermostat setting
The unit cycles under control of the thermal protection
• Blocked air vents
The breaker trips when the heater is turned on
• Faulty connections
• Voltage higher than that written on the nameplate
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel
and contact our customer service (see the “Limited warranty” section to obtain the phone numbers).
REPLACEMENT COMPONENT LIST
1
ref #
part #
Description
1
PROT-005
2
MO-016
THERMAL PROTECTION L175-40F
MOTOR 208/240V 50/60HZ 0.4A (W/RING)
3
BLA-005
FAN BLADE 9” 26° 5 BLADES .250 HOB CCW
2
3
5
INSSGH0315
limited warranty
This limited warranty is offered by Stelpro Design Inc. (“Stelpro”) and applies to the following products made by Stelpro: SGH model. Please read
this limited warranty carefully. Subject to the terms of this warranty, Stelpro warrants its products and their components against defects
in workmanship and/or materials for the following periods from the date of purchase: 5 years. This warranty applies only to the original purchaser; it
is non-transferable and cannot be extended.
Claim procedure
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1)
your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a copy of the invoice
and provide the information written on the product nameplate. Stelpro reserves the right to examine or to ask one of its representatives to
examine the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund its purchase price
or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by Stelpro and carried out
by persons authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:
1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors - English), or 1-866-766-6020 (consumers).
The authorization number must be clearly written on the parcel or it will be refused.
Conditions, exclusions and disclaimer of liability
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly disclaims
and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever,
whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions
relating thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal injury damages,
penalties, special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute products, facilities or
services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. Stelpro
specifically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack
of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a natural
disaster or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage,
flooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages nor does it cover damages caused by
negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of Stelpro. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty
period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if products have been altered without
the written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover scratches, dents,
corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred
during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limitations
on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you
may have other rights which vary from state to state or from province to province.
limited warranty limited warranty limited warranty limited warranty limited warranty
Stelpro Design inc. | Saint-Bruno-de-Montarville | Quebec | J3V 6L7
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limit ed warrant y limit ed warra nty l i m i ted wa rra nty l i m i ted wa rra nty
limited warranty limited warranty limited warranty limited warranty limited warranty
INSSGH0315
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