User Manual Oracle Banking Digital Experience Wallets

User Manual Oracle Banking Digital Experience Wallets
Oracle Banking Digital
Experience
Wallets User Manual
Release 15.1.0.0.0
Part No. E66313-01
October 2015
Wallets User Manual
October 2015
Oracle Financial Services Software Limited
Oracle Park
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Goregaon (East)
Mumbai, Maharashtra 400 063
India
Worldwide Inquiries:
Phone: +91 22 6718 3000
Fax:+91 22 6718 3001
www.oracle.com/financialservices/
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User Manual Oracle Banking Digital Experience Wallets
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Table of Contents
1.
2.
3.
4.
5.
6.
7.
Preface ................................................................................................................................................. 4
Transaction Host Integration Matrix ................................................................................................. 5
Account Inquiries ............................................................................................................................... 7
Transfer and Payments .................................................................................................................... 27
Originations ...................................................................................................................................... 91
Customer Services ........................................................................................................................... 93
Customer Services – Security....................................................................................................... 117
User Manual Oracle Banking Digital Experience Wallets
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Preface
1.
Preface
1.1
Intended Audience
This document is intended for the following audience:

Customers

Partners
1.2 Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility
Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
1.3
Access to OFSS Support
https://support.us.oracle.com
1.4 Structure
This manual is organized into the following categories:
Preface gives information on the intended audience. It also describes the overall
structure of the User Manual.
Transaction Host Integration Matrix provides information on host integration requirements
for the transactions covered in the User Manual.
The subsequent chapters provide information on transactions covered in the User
Manual.
Each transaction is explained in the following manner:

Introduction to the transaction

Screenshots of the transaction
The images of screens used in this user manual are for illustrative purpose only, to provide
improved understanding of the functionality; actual screens that appear in the application
may vary based on selected browser, theme, and mobile devices.

Procedure containing steps to complete the transaction- The mandatory and conditional
fields of the transaction are explained in the procedure.
If a transaction contains multiple procedures, each procedure is explained. If some
functionality is present in many transactions, this functionality is explained separately.
1.5 Related Information Sources
For more information on Oracle Banking Digital Experience Release 15.1.0.0.0, refer to
the following documents:

Oracle Banking Digital Experience Licensing Guide

Oracle Banking Digital Experience Installation Manuals
User Manual Oracle Banking Digital Experience Retail Transfer and Payments
4
Transaction Host Integration Matrix
2.
Transaction Host Integration Matrix
Legends
NH
No Host Interface Required.

Host Interface to be developed separately.

Pre integrated Host interface available.

Pre integrated Host interface not available.
Transaction Name
FLEXCUBE UBS
Third Party Host System
Account Details


Account Summary


Account Activity


Register Biller


Pay Bill


Delete Biller
NH
NH
Business User - Electronic
Payments Interface


Linked Account Setup


Move Money In (To Linked
Accounts)


Move Money Out (To Linked
Accounts)


Own Account Transfer


Internal Transfer


Domestic Transfer


Domestic Transfers - UK
Payments


SEPA Credit


International Account
Transfer


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Transaction Host Integration Matrix
Transaction Name
FLEXCUBE UBS
Third Party Host System
Beneficiary Maintenance


View Pending Transfers


Applications


Mailbox
NH
NH
Manage Profile
NH
NH
Notifications
NH
NH
Reminders
NH
NH
Account Closure
NH
NH
Alert Registration


Force Change Password
NH
NH
Session Summary
NH
NH
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Account Inquiries
3.
Account Inquiries
3.1
Account Details
Using this option, you can view important details of a selected Current or Savings
account. Account details include account name, product details, and interest rate details.
To view account details
1.
From the Accounts menu, select Savings and Current Accounts, and then select
Account Details.
The Account Details screen appears.
Account Details - Account Selection
Field Description
Field Name
Description
Select Account
[Mandatory, Drop-Down]
Indicates the Current and Savings account for which you want the
account details.
2.
From the Select Account list, select the appropriate option.
3.
Click Submit.
The account details of the selected account appear in the Account Details screen.
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Account Inquiries
Account Details
Field Description
Field Name
Description
Account Details
Name
[Display]
Displays the name of the account holder.
Opening Date
[Display]
Displays the account opening date.
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Account Inquiries
Field Name
Description
Account Number
[Display]
Displays the account number.
Account Type
[Display]
Displays the account type.
The account type can be current and savings, term deposit and
loan.
Account
Relationship
[Display]
Account Status
[Display]
Displays the account relationship of an account holder with the
account.
Displays the status of the account.
Branch
[Display]
Displays the branch number of the bank in which the account is
present.
Product Name
[Display]
Displays the product name associated with the account.
Account Currency
[Display]
Displays the base currency of the account.
Facilities
Cheque Book
[Display]
Displays whether the cheque book facility is provided to the
account holder or not.
Overdraft Allowed
[Display]
Displays whether the overdraft facility is provided to the account
holder or not.
Balances
Current Balance
[Display]
Displays the current balance in the account.
Amount on Hold
[Display]
Displays the earmarked amount or the amount on hold in the
account.
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Account Inquiries
Field Name
Description
Uncleared Funds
[Display]
Displays the un-cleared funds pertaining to the cheques and the
clearing related to the account.
Overdraft Limit
[Display]
Displays the overdraft amount limit available for the account.
Available Balance
[Display]
Displays the available balance in the account.
Minimum Balance
Required
[Display]
Net Available
Balance for
Withdrawal
[Display]
Displays the minimum balance to be maintained in the account.
Displays the maximum current balance a customer can withdraw
from the account.
Others
ATM Daily
Withdrawal Limit
[Display]
Eligible Advance
Against Uncleared
Funds Limit
[Display]
Displays the maximum amount that the account holder can
withdraw per day.
Displays the amount of eligible advance against the un cleared
funds.
4.
Click Account Activity.
The Account Activity screen appears.
3.2
Account Summary
Using this option, you can view a summary of all accounts that are available for your
Customer IDs in the application.
You can view the total account balance for each account type in your base currency, the
grand total balance of all account types. You can also view these details in different
currencies that are available for you in the application.
You can view the account summary of a selected account for a selected account type.
To view account summary
1.
From the Accounts menu, select Overall View, and then select Account Summary.
The Account Summary screen appears.
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Account Inquiries
Account Summary
Field Description
Field Name
Description
Choice of
Customers
[Mandatory, Drop-Down]
View Equivalent
Balance in
Currency
[Mandatory, Drop-Down]
Account Type
[Display, Hyperlink]
Indicates your Customer IDs in the application.
Indicates the currencies available for you in the application.
Displays your account types in the application.
Displays the link to view the account summary for the account
type.
Current Balance
[Display]
Displays the consolidated equivalent balance of all accounts for
each account type along with the selected currency.
Total Balance
[Display]
Displays the total equivalent balance of all accounts for each
account type along with the selected currency.
2.
From the Choice of Customers list, select the appropriate option.
3.
From the View Equivalent Balance in Currency list, select the appropriate option.
The account summary for the selected Customer ID and currency appears.
4.
Click the required Account Type link.
The account summary for the account type appears.
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Account Inquiries
Account Summary
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Account Inquiries
Column Description
Column Name
Description
Account Type
[Mandatory, Drop-Down]
Indicates your account types in the application.
Choice of
Customers
[Mandatory, Drop-Down]
View Equivalent
Balance in
Currency
[Mandatory, Drop-Down]
Account
Nickname
[Mandatory, Alphanumeric, 30]
Indicates your Customer IDs in the application.
Indicates the currencies available for you in the application.
Indicates the nickname of the account.
The fields mentioned below appear according to the account type.
Account Number
[Display]
Displays the account number.
Current Balance
[Display]
Displays the current balance of the account along with account
currency.
Equivalent
[Display]
Displays the equivalent balance in the selected currency for the
account.
Available
[Display]
Displays the available balance in the account currency for the
account.
Total Balance
[Display]
Displays the total equivalent balance of all accounts along with the
selected currency.
Principal Balance
[Display]
Displays principal balance of the deposit account along with
account currency.
Maturity Amount
[Display]
Displays maturity amount of the deposit account along with
account currency.
Maturity Date
[Display]
Displays maturity date of the deposit account.
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Account Inquiries
Column Name
Description
Card Number
[Display]
Displays the credit card number.
Utilized Amount
[Display]
Displays the utilized amount of the credit card along with card
currency.
Available Credit
Limit
[Display]
Loan Outstanding
Balance
[Display]
Financing
Account Number
[Display]
Finance Balance
[Display]
Displays the available credit limit of the credit card along with card
currency.
Displays balance loan amount along with loan account currency.
Displays the financing account number.
Displays balance financing amount along with financing account
currency.
Goal Description
[Display]
Displays the goal name.
Goal Balance
[Display]
Displays the balance goal amount along with goal account
currency.
Target Amount
[Display]
Displays the target goal amount along with goal account currency.
Target Date
[Display]
Displays the date of completion of the goal.
Unit Holder Name
[Display]
Displays the unit holder name for the mutual fund,
Customer Id
[Display]
Displays the Customer ID of the unit holder of the mutual fund.
Instrument Type
[Display]
Displays the name of financial instrument type.
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Account Inquiries
Column Name
Description
Equivalent
[Display]
Displays the current value of the investment product in the
selected currency which is used to calculate the equivalent
balance.
Investment
[Display]
Displays the description of the investment product.
Total Investments
in equivalent
currency
[Display]
Account Number
[Hyperlink]
Displays the total of all the investment products under wealth
management in the selected currency which is used to calculate
the equivalent balance.
Displays the link to view account activity of the selected account.
Request Cheque
Book
[Hyperlink]
Stop Cheque
Payment
[Hyperlink]
Manage Alerts
[Hyperlink]
Displays the link to view the Cheque Book Request transaction for
the selected account.
Displays the link to view the Stop Cheque transaction for the
selected account.
Displays the link to view the Manage Alerts transaction for the
selected account.
Statement
Download
[Hyperlink]
Adhoc Statement
[Hyperlink]
Displays the link to view the Account Statement transaction for the
selected account.
Displays the link to view the Ad hoc Statement Request
transaction for the selected account.
Debit Card Details
[Hyperlink]
Displays the link to view details of the debit card mapped to the
selected account.
Card Number
[Hyperlink]
Displays the link to view details of the credit card mapped to the
selected account.
Hotlist Card
[Hyperlink]
Displays the link to hotlist the credit card mapped to the selected
account.
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Account Inquiries
Column Name
Description
Repayment
Inquiry
[Hyperlink]
Loan Schedule
[Hyperlink]
Displays the link to view repayment details mapped to the selected
loan account.
Displays the link to view loan schedule mapped to the selected
loan account.
Request Top-Up
[Hyperlink]
Displays the link to request top up amount for the selected loan
account.
Financing
Schedule
[Hyperlink]
Goal Name
[Hyperlink]
Displays the link to view financing schedule mapped to the
selected Islamic Financing account.
Displays the link to view goal details mapped to the selected goal
account.
Unit Holder
[Hyperlink]
Displays the link to view the mutual fund portfolio mapped to the
selected account.
Switch Funds
[Hyperlink]
Displays the link to switch mutual funds mapped to the selected
account.
View Fund Activity
[Hyperlink]
Displays the link to view the mutual fund activity mapped to the
selected account.
View Dividend Info
[Hyperlink]
Displays the link to view the dividend information of the mutual
funds mapped to the selected account.
Fixed Income
Securities
[Hyperlink]
Shares
[Hyperlink]
Displays the link to view the summary of fixed income securities
mapped to the selected account.
Displays the link to view the summary of shares mapped to the
selected account.
Options (Long
Positions)
[Hyperlink]
Displays the link to view the summary of options (long positions)
mapped to the selected account.
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Account Inquiries
5.
Click the required Account Type link.
The account summary for the account type appears.
6.
From the Choice of Customers list, select the appropriate option.
7.
From the View Equivalent Balance in Currency list, select the appropriate option.
The account summary for the selected Customer ID and currency appears.
8.
Click
in the required Account Nickname field.
a. In the required Account Nickname field, enter the new nickname of the account.
b. Click Save to save the changes to the account nickname.
OR
Click Cancel to discard the changes to the account nickname.
9.
Click any link to view the relevant details.
10.
Click Make a Payment to view the screen to make bill payments with the selected
account.
11.
Click Make a Transfer to view the screen to make an internal transfer of funds with the
selected account.
12.
Click Amend Deposit to view the screen to amend the selected deposit account.
13.
Click Redeem Deposit to view the screen to redeem the selected deposit account.
14.
Click Pay Due Bill to view the screen to pay the bill of the selected credit card.
15.
Click Make a Settlement to view the screen to make a settlement for the selected loan
account.
16.
Click Fund Now view the screen to transfer funds to the goal account.
17.
Click Buy More to view the screen to buy mutual funds for the selected unit holder.
18.
Click Redeem Funds to view the screen to redeem mutual funds for the selected unit
holder.
3.3
Account Activity
Using this option, you can view the account activity of all your current and savings
accounts in the application.
You can search the account activity based on period, transaction date, and amount or
cheque range. You can also download the account activity for a selected account in
different file formats.
To view account activity
1.
From the Accounts menu, select Savings and Current Accounts, and then select
Account Activity.
The Account Activity screen appears.
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Account Inquiries
Account Activity
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Account Inquiries
Account Activity – Search Criteria
Field Description
Field Name
Description
Select Account
[Mandatory, Drop-Down]
Indicates your current and savings accounts for which you want to
view the account activity.
It is mandatory to select either Search By or Specify Transaction Period option.
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Account Inquiries
Field Name
Description
Search By
[Optional, Option, Drop-Down]
Indicates the available search criteria for account activity.
The options are:

Current Period

Previous Period

Today's Transaction

Yesterday’s Transactions

Last ‘n’ Days

Previous Fortnight

Previous Month

Previous Quarter

Previous 6 Months

Last ‘n’ Transactions
To enable this field, select the Search By option.
Specify
Transaction
Period
[Optional, Option]
From
[Conditional, Pick List]
Indicates that you want to search account activity within specific
transaction period.
Indicates the start date of the period used to search account
activity.
To enable this field, select the Specify Transaction Period
option.
To
[Conditional, Pick List]
Indicates the end date of the period used to search account
activity.
To enable this field, select the Specify Transaction Period
option.
No of
Transactions
[Conditional, Numeric, 15]
Indicates the number of transactions for which you want to view
the account activity.
This field appears if you select the Last ‘n’ Transactions option
from the Search By list.
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Account Inquiries
Field Name
Description
No of Days
[Conditional, Numeric, 15]
Indicates the number of days for which you want to view the
account activity.
This field appears if you select the Last ‘n’ Days option from the
Search By list.
Transaction Type
[Mandatory, Drop-Down]
Indicates the available transaction types for the account activity.
Select Debit Card
[Conditional, Drop- Down]
Indicates the debit card to the selected account number.
This field appears if you select the ATM and POS Purchase
Transaction option from the Transaction Type list.
Amount or
Cheque Numbers
[Optional, Drop- Down]
Indicates the amount range or cheque range for the account
activity.
The options are:
From Amount

Amount Range

Cheque Range
[Optional, Numeric, 15]
Indicates the start amount of the amount range for the account
activity.
To Amount
[Optional, Numeric, 15]
Indicates the end amount of the amount range for the account
activity.
From Cheque
Number
[Optional, Alphanumeric, 15]
To Cheque
Number
[Optional, Alphanumeric, 15]
Description or
Reference No.
[Optional, Alphanumeric, 15]
Indicates the start of the cheque range for the account activity.
Indicates the end of the cheque range for the account activity.
Indicates the narrative or transaction reference number for the
account activity.
2.
From the Select Account list, select the appropriate option
3.
Click Go to Account Details.
The Account Details screen appears.
OR
Click Show Filters.
The search criteria available for account activity appear.
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Account Inquiries
4.
Select the required option to search account activity.
For example, select the Search by option and from the Search by list, select the
appropriate option.
a. If you select the Last ‘n’ Days option:
i.
5.
In the No of Days field, enter the number of days for which you want to view
the account activity.
From the Transaction Type list, select the appropriate option.
b. If you select the ATM and POS Purchase Transaction option:
i.
6.
From the Select Debit Card list, select the appropriate option.
Click Submit.
The Account Activity screen appears with the search result.
OR
Click Clear All Filters to remove all search criteria for account activity.
Account Activity – Search Result
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Account Inquiries
Column Description
Column Name
Description
Selected
Transaction
Period
[Display]
Displays the selected transaction period.
This field appears if you select the Specify Transaction Period
option and search account activity within specific transaction
period.
Opening Balance
[Display]
Displays the opening balance of the account prior to the first
transaction.
Closing Balance
[Display]
Displays the closing balance of the account after the last
transaction.
Transaction Date
[Display]
Displays the date on which the transaction was processed.
Value Date
[Display]
Displays the value date of the transaction.
Description
[Display]
Displays the short description for the transaction.
Transaction Type
[Display]
Displays the type of transaction.
Debit Card
Number
[Display]
Displays the debit card number associated with the transaction.
This field appears if you select the ATM and POS Purchase
Transaction option from the Transaction Type list.
Debit
[Display]
Displays the debit amount of the transaction.
Credit
[Display]
Displays the credit amount of the transaction.
Balance
[Display]
Displays the running balance of the selected account.
The options mentioned below are applicable for records of transactions in the
selected account.
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Account Inquiries
Column Name
Description
To enable the word wrap in the columns, select the Word Wrap check box.
Click Customize Columns to reorder the columns or select the columns that appear in
the transactions list.
Click Download to download all or selected columns in the transactions list. You can
download the list in PDF, XLS, QIF, OFX and MT940 formats.
Click Print to print the transactions list and open the list as a PDF document.
Click
to view the first page of the transactions list.
Click
to view the previous page of the transactions list.
Click
to view the next page of the transactions list.
Click
to view the last page of the transactions list.
From the Page list, select the required page number of the transactions list.
From the Show Rows list, select the number of rows to be displayed in the transactions
list.
Click
next to the required column to sort the records of transactions in ascending or
descending order.
7.
Click
next to the required transaction.
The details of the transaction appear.
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Account Inquiries
Account Activity – Transaction Details
Column Description
Column Name
Description
Payee Name
[Display]
Displays the name of the person to whom the check is paid.
Cheque Number
[Display]
Displays the cheque number used in the transaction.
Cheque Date
[Display]
Displays the issue date of the cheque used in the transaction.
Timestamp
[Display]
Displays the timestamp for the transaction.
Transaction
Description
[Display]
Displays the brief description of the transaction.
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Account Inquiries
8.
Click
next to the required transaction to hide the transaction details.
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Transfer and Payments
4.
Transfer and Payments
4.1
Bill Payments
4.1.1
Register Biller
Using this option, you can register more than one account with the same service provider
for bill payment. While paying bill, you can select any of the registered billers to whom bill
is needed to be paid. Bill can only be paid to the registered billers.
To register a biller
1.
From the Bill Payments menu, select Register a Biller.
The Biller Information screen appears.
Biller Information
Field Description
Field Name
Description
Customer Id
[Display]
Displays the Id of the customer.
Customer Name
[Display]
Displays the name of the customer.
Registered On
[Display]
Displays the date and time on which the biller was registered.
Nick Name
[Display]
Displays nick name of the customer.
Biller Name
[Display]
Displays the biller name.
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Transfer and Payments
Field Name
Description
Account Number
[Display]
Displays the account number.
2.
Click Add New Biller to register a new biller.
The Register Biller screen appears.
Register Biller
Field Description
Field Name
Description
Select Customer
[Mandatory, Drop-Down]
Indicates the customer.
Select a Biller
[Mandatory, Drop-Down]
Indicates the biller.
Account Number
with Biller
[Mandatory, Alphanumeric, 20]
Nick Name
[Mandatory, Alphanumeric, 20]
Indicates the account number or consumer number with the biller.
Indicates the nick name.
3.
From the Select Customer list, select the appropriate option.
4.
From the Select a Biller list, select the appropriate option.
5.
In the Account Number with Biller field, enter the account number.
6.
In the Nick Name field, enter the nick name of the biller.
7.
Click Submit.
The Register Biller - Verify screen appears.
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Transfer and Payments
Register Biller - Verify
8.
Click Confirm.
The Register Biller - Confirm screen with the status message appears.
OR
Click Change to navigate to the previous screen.
The Register Biller screen appears.
Register Biller – Confirm
9.
Click OK.
The Biller Information screen appears.
4.1.2
Pay Bills
Using this option the business user can pay the bill to the registered biller. The system
will validate the stored biller information for the sufficient funds to pay bill payment
amount.
To pay bill
1.
Navigate through Bill Payments menu, select Bill Payment.
The Pay Bills screen appears.
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Transfer and Payments
Pay Bills
Field Description
Field Name
Description
Select Customer
[Mandatory, Drop-Down]
Indicates the customer.
Select a Biller
[Mandatory, Drop-Down]
Indicates the biller to which you will pay the bill.
Select Account
[Mandatory, Drop-Down]
Indicates the account number.
Note: The account contains Account Type / Account Nickname +
Currency Code + Customer CASA Account Number. If the
customer has setup an account nick name it can be used instead
of the account type.
Bill Number
[Mandatory, Alphanumeric, 20]
Indicates the bill number.
Bill Date
[Mandatory, Pick List]
Indicates the bill date.
Payment Amount
[Mandatory, Numeric, 20]
Indicates the amount to be paid to the biller.
2.
From the Select Customer list, select the appropriate option.
3.
From the Select a Biller list, select the appropriate option.
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4.
From the Select Account list, select the appropriate option.
5.
In the Bill Number field, enter the bill number.
6.
In the Bill Date field, select the bill date of the transaction.
7.
In the Payment Amount field, enter the bill amount
8.
Click Submit.
The Pay Bills - Verify screen appears.
Pay Bills – Verify
9.
Click Confirm.
The Pay Bills - Confirm screen with the status message appears.
OR
Click Change to go to the previous screen and edit the entered data.
The Pay Bills - Verify screen appears.
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Pay Bills – Confirm
10.
Click OK.
The Pay Bills screen appears.
4.1.3
Delete Biller
Using this option, you can delete a biller available for bill payment.
To delete a biller
Biller Information
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Field Description
Field Name
Description
Customer ID
[Display]
Displays the customer id of the customer.
Customer Name
[Display]
Displays the name of the customer.
Registered On
[Display]
Displays the date and time on which the biller was registered.
Nick Name
[Display]
Displays the nick name.
Biller Name
[Display]
Displays the biller name.
Account Number
[Display]
Displays the account number.
1.
Select the check box of the customer to be deleted.
2.
Click Delete to delete a biller.
The Delete Biller Verify screen appears.
Delete Biller Verify
3.
Click Confirm.
The Delete Biller - Confirm screen with the status message appears.
OR
Click Back to go to the previous screen.
The Delete Biller screen appears.
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Delete Biller Confirm
4.
Click OK.
The Biller Information screen appears.
4.2
External Payment Interface
4.2.1
Online Merchant Payments
Electronic Payments Interface (EPI) provides the facility of interfacing with the third party.
To perform EPI transactions, a merchant URL will be provided. Merchant can login
through this URL using merchant details. After that, he can login to the application using
his business user details and can carry out funds transfer.
To perform Internal Transfer transaction through EPI
1.
Log on through the Merchant URL.
2.
Enter merchant details and click Submit.
3.
Log on to the application by entering business user details.
The system displays Payment screen for internal transfer.
Payment
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Field Description
Field Name
Description
Debit Account
[Mandatory, Drop-Down]
Indicates the debit account.
Transaction
Amount
[Display]
Service Charge
Amount
[Display]
Total Debit
Amount
[Display]
Transaction Date
[Display]
Displays the transaction amount.
Displays the service charge amount to be debited.
Displays the total debit amount.
Displays the transaction date.
Narrative
[Optional, Alphanumeric, 35]
Indicates the brief description about the payment.
Merchant Details
Client Code
[Display]
Displays the client code.
Merchant
Reference No.
[Display]
Displays the merchant reference number.
4.
From the Debit Account list, select the appropriate option.
5.
Click Submit.
The Internal Transfer – Verify screen appears.
OR
Click Cancel to cancel the transfer.
The Internal Transfer screen appears.
Internal Transfer- Verify
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6.
Click Confirm.
The Internal Transfer – Confirm screen appears.
OR
Click Change to change the entered details.
The Internal Transfer screen appears.
Internal Transfer - Confirm
4.3
Linked Account Setup
Using this option, you can add a new account and link it to the existing account. The
Linked account is an account from which the money can be moved in or out of the
existing account.
To view existing linked accounts
1.
From the Customer Services menu, select Linked Accounts.
The Linked Account screen appears.
Linked Account
Field Description
Field Name
Description
Account Number
[Display]
Displays the account number of the existing linked account.
BIC
[Display]
Displays the BIC number of the bank in which the linked account is
present.
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Field Name
Description
Status
[Display]
Displays the status of the existing linked account.
To link account to an existing account
2.
Click Add Another Linked Account.
The Add Another Linked Account screen appears.
Add Another Linked Account
Field Description
Field Name
Description
Account Number
[Mandatory, Numeric, 20]
Indicates the account number that you want to link.
Bank BIC Code
[Mandatory, Lookup]
Click
to search to select the BIC code of the bank in which the
account is present.
Note: Select the correct BIC code of the bank; otherwise the
addition of linked account will be rejected.
3.
In the Account Number field, enter the account number.
4.
From the Bank BIC Code list, select the appropriate option.
5.
Click Submit.
The Add Another Linked Account Verify screen appears.
OR
Click Back to navigate to the previous screen.
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Add Another Linked Account Verify
6.
Click Confirm.
The Add Another Linked Account Confirm screen appears.
OR
Click Back to navigate to the previous screen.
Add Another Linked Account Confirm
7.
Click OK.
The initial Linked Account screen appears.
To transfer funds to the linked account
1.
Click Confirm Random Deposit.
The Confirm Random Deposit screen appears.
Confirm Random Deposit
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Field Description
Field Name
Description
Account Number
[Display]
Displays the account number of the linked account.
Bank BIC Code
[Display]
Displays the BIC code of the bank in which the linked account is
present.
Enter Random
Deposit Amount
[Mandatory, Numeric]
Confirm Random
Deposit Amount
[Mandatory, Numeric]
Indicates the Penny amount has to be entered for account
verification.
Indicates the Penny amount has to be entered for account
verification.
2.
Click Submit.
The Confirm Random Deposit Confirm screen appears.
3.
Click OK.
The Add Another Linked Account screen appears.
4.4
Move Money In (To Linked Accounts)
Using this option, you can transfer funds from linked account to the internal bank account
owned by you. The transfer will get initiated on first available business day.
To transfer funds to internal bank account
1.
From the Receive Money menu, select Move Money In.
The Move Money In screen appears.
Move Money In
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Field Description
Field Name
Description
Source Account
[Mandatory, Drop-Down]
Indicates the source account number.
Bank BIC Code
[Display]
Displays the bank BIC code.
Destination
Account
[Mandatory, Drop-Down]
Transfer Money
Out
[Mandatory, Option]
Indicates the destination account number.
Indicates the type of transfer money out.
The options are:



(First) Start Date
Now: Indicates immediate transfer of funds.
Later: Indicates transfer of funds at later date.
Saving Plans: Indicates transfer of funds as per the
saving plan.
[Conditional, Pick List]
Indicates the start date of the funds transfer.
To enable this field, select Later or Saving Plan option.
Note: The Transfer Date to be selected should lie between the Start Date and End Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Transfer Amount
[Mandatory, Numeric, 15]
Indicates the amount to be transferred.
Currency
[Mandatory, Drop-Down]
Indicates the amount currency to be transferred.
2.
Click Submit.
The Move Money In - Verify screen appears.
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Move Money In - Verify
3.
Click Confirm.
The Move Money In - Confirm screen with the status message appears.
OR
Click Back to navigate to the previous screen.
Move Money In - Confirm
4.
Click OK.
The Move Money In screen appears.
4.5
Move Money Out (To Linked Accounts)
Using this option, you can transfer funds from bank account to linked account mapped to
you. The transfer is initiated on first available business day.
To transfer funds from bank account to linked account
1.
From the Payments menu, select Move Money Out.
The Linked Account Transfer screen appears.
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Linked Account Transfer
Field Description
Field Name
Description
Source Account
[Mandatory, Drop-Down]
Indicates the source account number.
Destination Account
[Mandatory, Drop-Down]
Indicates the destination account number.
Transfer Money Out
It is mandatory to select either Now or Later option.
Now
[Optional, Option]
Indicates immediate transfer of funds.
Later
[Optional, Option]
Indicates transfer of funds at later date.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Transfer Amount
[Mandatory, Numeric, 13, Two]
Indicates the amount to be transferred.
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Field Name
Description
Currency
[Mandatory, Drop-Down]
Indicates the currency of the amount to be transferred.
2.
Click Submit.
The Linked Account Transfer screen appears.
Linked Account Transfer
3.
Click Confirm.
The Linked Account Transfer Confirm screen with the status message appears.
OR
Click Change to navigate to the previous screen.
Linked Account Transfer Confirm
4.
Click OK.
The Linked Account Transfer screen appears.
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4.6
Own Account Transfers
Using this option, you can initiate funds transfer between any of your accounts, i.e. the
accounts that are under the customer IDs mapped to you. Such transfer can be done
either by making a new payment transaction or by using the Existing Beneficiary Details
(i.e. templates) to make the payment. The payment can be processed immediately, or on
a specific future date, or you can set recurring instructions with the bank.
To initiate own account transfer
1.
From the Payments menu, select Within Bank, and then select Own Account
Transfer.
The Own Account Transfer screen appears.
Own Account Transfer
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Field Description
Field Name
Description
Payment To
It is mandatory to select either Existing Template or Make New Payment option.
Existing Template
[Optional, Option]
Indicates that you are using an existing payment template for fund
transfer.
Make New
Payment
[Optional, Option]
User Reference
[Optional, Alphanumeric, 40]
Indicates that you are making a new payment without using a
payment template for fund transfer.
Indicates the reference number for future tracking.
Source Account
[Mandatory, Drop-Down]
Indicates the source account number.
Click the View Balance link to view the account balance of the
selected account.
Destination
Account
[Mandatory, Drop-Down]
Transfer Amount
[Mandatory, Numeric, 15]
Indicates the destination account.
Indicates the amount to be transferred.
Pay Now
[Optional, Option]
Indicates the payment to be made immediately.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Pay Later
[Optional, Option]
Indicates the payment to be made at a future date.
Setup Standing
Instruction
[Optional, Option]
Indicates to setup a standing instruction for funds to be transferred
for a period.
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Field Name
Description
Note: The Transfer Date to be selected should lie between the Start Date and End Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
SI Execution
Frequency
[Conditional, Pick List]
Indicates the SI execution frequency.
The options are:








Daily
Weekly
Fortnightly
Monthly
Bi-Monthly
Quarterly
Half -Yearly
Yearly
To enable this field, select Setup Standing Instruction
option.
First Execution Date
[Conditional, Pick List]
Indicates the first execution date.
This field appears, if you select the Setup Standing Instruction
option.
Expiry Date
[Conditional, Pick List]
Indicates the Si expiry date.
This field appears, if you select the Setup Standing
Instruction option.
Narrative
[Optional, Alphanumeric, 35]
Indicates the narration of the standing instruction.
Template Access Type
[Optional, Drop-Down]
Indicates the template access type.
For Retail Users, template access type will be Private.
2.
Click Initiate.
The Own Account Transfer - Verify screen appears.
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Own Account Transfer - Verify
3.
Click Confirm.
The Own Account Transfer - Confirm screen with the status message appears.
OR
Click Change.
The Own Account Transfer screen appears.
Own Account Transfer - Confirm
4.
Click E-Receipt.
The e-receipt for the completed transaction screen appears.
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5.
Click OK.
The Own Account Transfer screen appears.
4.7
Internal Transfers
Using this option, you can transfer funds within the bank, i.e. you can transfer funds to
any accounts of the same bank. You can also create and save payment templates to be
used later for funds transfer. Such transfer can be done either by making a new payment
transaction or using the existing beneficiary details (i.e. templates) to make the payment.
The payment can be processed immediately or on a specific future date, or you can set
recurring instructions with the bank.
To initiate internal account transfer
1.
From the Payments menu, select Within Bank, and then select Internal Transfer.
The Internal Transfer screen appears.
Internal Transfer
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Field Description
Field Name
Description
Payment To
It is mandatory to select either Existing Template or Make New Payment option.
Existing Template
[Optional, Option]
Indicates that you are using an existing payment template for fund
transfer.
Make New
Payment
[Optional, Option]
User Reference
[Optional, Alphanumeric, 40]
Indicates that you are making a new payment without using a
payment template for fund transfer.
Indicates the reference number for future tracking.
Source Account
[Mandatory, Drop-Down]
Indicates the source account number.
Click the View Balance link to view the account balance of the
selected account.
Beneficiary Details
Beneficiary
Account
[Mandatory, Pick List]
Beneficiary
Branch
[Mandatory, Drop-Down]
Beneficiary Email
[Display]
Indicates the beneficiary account number.
Indicates the beneficiary branch.
Displays the beneficiary email ID.
Transfer Amount
[Mandatory, Numeric, 15]
Indicates the transfer amount for the internal transfer.
Transfer Currency
[Mandatory, Drop-Down]
Indicates the transfer currency for the internal transfer.
It is mandatory to select Pay Now, Pay Later, or Pay Periodically option.
Pay Now
[Optional, Option]
Indicates the immediate internal transfer.
Pay Later
[Optional, Option]
Indicates to make the internal transfer on a future date.
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Field Name
Description
Note: The transfer date to be selected should lie between the Start Date and End Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Pay Periodically
[Optional, Option]
Indicates internal transfer at regular intervals.

Periodic Payment Details

Following field appears if you select Pay Periodically option.
Payment Frequency
[Conditional, Drop-Down]
Indicates the payment frequency of internal transfer.
The options are:








First Execution Date
Daily
Weekly
Fortnightly
Monthly
Bi-Monthly
Quarterly
Half -Yearly
Yearly
[Conditional, Pick List]
Indicates the first execution date of the internal transfer.
Expiry Date
[Conditional, Pick List]
Indicates the last execution date of the internal transfer.
Other Details
Narrative
[Optional, Alphanumeric, 35]
Indicates brief description about the internal transfer.
Template Access
Type
[Optional, Drop-Down]
Indicates the template access type.
The options are:


Purpose of
Remittance
Public
Private
[Optional, Drop-Down]
Indicates the purpose of remittance.
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2.
From the Beneficiary Account list, select the appropriate option.
3.
From the Beneficiary Branch list, select the appropriate option.
4.
In the Transfer Amount field, enter the amount to be transferred.
5.
From the Transfer Currency list, select the appropriate option.
6.
In the Payment Details section, select the appropriate payment option.
a. Select Pay Now to make immediate payment.
b. If you select Pay Later option, select the payment date.
c.
7.
If you select Pay Periodically option:
i.
In the Periodic Payment Details section, select the payment frequency from
the Payment Frequency list.
ii.
In the First Execution Date field, select the start date for the internal transfer.
iii.
In the Expiry Date field, select the end date for the internal transfer.
Click Initiate.
The Internal Transfer - Verify screen appears.
Internal Transfer - Verify
8.
Click Confirm.
The Internal Transfer - Confirm screen with the status message appears.
OR
Click Cancel to cancel the funds transfer.
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Internal Transfer Confirm
9.
Click e-receipt to generate an e-receipt for the completed transaction.
10.
Click OK.
The Internal Transfer screen appears.
4.8
Domestic Transfers
Using this option, you can transfer funds to any account in another bank within the
country. The transfer is usually made through the local payments network. The payment
can be processed immediately, or on a specific future date, or you can set recurring
instructions with the bank.
To view and initiate domestic funds transfer
1.
From the Payments menu, select Within Country, and then select Domestic Funds
Transfer.
The Domestic Funds Transfer screen appears.
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Domestic Funds Transfer
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Field Description
Field Name
Description
Payment To
It is mandatory to select either Existing Template or Make New Payment option.
Existing Template
[Optional, Option]
Indicates the existing template for funds transfer.
Make New
Payment
[Optional, Option]
User Reference
Number
[Optional, Alphanumeric, 40]
Indicates the make new payment to make a new funds transfer
entry.
Indicates the user reference number that you want to use to
identify this transaction.
If a payment template is selected from the Payment Template, this
field displays the User Reference Number of the selected payment
template.
Source Account
[Mandatory, Drop-Down]
Indicates the source account number.
Beneficiary Name
[Mandatory, Pick List]
Indicates the beneficiary name.
Destination
Account Type
[Mandatory, Drop-Down]
Indicates the destination account type.
The options are:


Account No
Pay Over Counter
Beneficiary
Account
[Display]
Identification
Type
[Drop-Down]
Identification
Reference
Number
[Optional, Alphanumeric, 35]
Beneficiary
Address
[Display]
City
[Display]
Displays the beneficiary account number.
Indicates the identification type.
Indicates the identification reference number, for the selected
Identification Type.
Displays the beneficiary address.
Displays the beneficiary city.
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Field Name
Description
Beneficiary Email
[Display]
Displays the beneficiary e-mail.
Beneficiary Bank Details
National Clearing Codes
This section provides the National Clearing Code Look-up icon to search the
National Clearing Code Details. The Look-up icon allows you to view all the
Clearing Codes, Bank Name and the Address. You can either type the National
Clearing Code Details or select the same using the Look-up function for
maintaining the details.
Processing Mode
[Optional, Option]
Indicates the processing mode.
The options are:
Swift/Bank Code

IMPS

NEFT

RTGS
[Optional, Pick List]
Indicates the swift/bank code.
Bank Name
[Display]
Displays the beneficiary bank name.
Bank Address
[Display]
Displays the address of the beneficiary bank.
City
[Display]
Displays the city of the beneficiary bank.
Payment Details
Transfer Amount
[Mandatory, Numeric, 15]
Indicates the transfer amount.
Transfer Currency
[Mandatory, Drop-Down]
Indicates the transfer currency.
It is mandatory to select Pay Now, Pay Later, or Pay Periodically option.
Pay Now
[Optional, Option]
Indicates immediate domestic funds transfer.
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Field Name
Description
Pay Later
[Optional, Option]
Indicates to make the domestic funds transfer on a future date.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Pay Periodically
[Optional, Option]
Indicates domestic funds transfer at regular intervals.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.

Periodic Payment Details
Following field appears if you select Pay Periodically option.
Payment
Frequency
[Conditional, Drop-Down]
Indicates the payment frequency.
The options are:








Daily
Weekly
Fortnightly
Monthly
Bi-Monthly
Quarterly
Half -Yearly
Yearly
First Execution
Date
[Conditional, Pick List]
Expiry Date
[Conditional, Pick List]
Indicates the first execution date of domestic funds transfer.
Indicates the last execution date of the domestic funds transfer.
Other Details
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Field Name
Description
Purpose of
Remittance
[Optional, Drop-Down]
Narrative
[Optional, Alphanumeric, 35]
Indicates the purpose of remittance.
Indicates brief description about the domestic funds transfer.
Template Access
Type
[Optional, Drop-Down]
Indicates the template access type.
The options are:


2.
Public
Private
Click Initiate.
The Domestic Funds Transfer - Verify screen appears.
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Domestic Funds Transfer - Verify
3.
Click Confirm.
The Domestic Funds Transfer - Confirm screen with the status message appears.
OR
Click Change to navigate to the previous screen.
The Domestic Funds Transfer screen appears.
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Domestic Funds Transfer - Confirm
Note: If the transaction contains any invalid value, the system prompts the same through the
messages. The same transaction does not get authorized during the Authorization process.
The E-receipt feature is also not available for the same transaction.
4.
Initiate the same process again and make the required changes as suggested in the
Messages.
5.
Click OK.
The Domestic Funds Transfer screen appears.
6.
Click e-receipt to generate an e-receipt for the completed transaction.
7.
Refer to the Additional Options section for options like Save as Draft/Templates, Save
and Submit, View Limits.
4.9
Domestic Transfers - UK Payments
Using this option, you can initiate the payment through payment networks available in
UK.
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To initiate the UK payments
1.
From the Payments menu, select Within Country, and then select UK Payments.
The UK Payments screen appears.
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UK Payments
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Field Description
Field Name
Description
Payment To
It is mandatory to select either Existing Template or Make New Payment option.
Existing Template
[Optional, Option]
Indicates that you are using an existing payment template for fund
transfer.
Make New
Payment
[Optional, Option]
Type of Payments
[Mandatory, Option]
Indicates that you are making a new payment without using a
payment template for fund transfer.
Indicates the type of payment.
The options are:



Non - Urgent
Urgent
Faster UK Payments
User Reference
Number
[Optional, Alphanumeric, 40]
Source Account
[Mandatory, Drop-Down]
Indicates the reference number for future tracking.
Indicates the source account for the UK payment.
Click the View Balance link to view the account balance of the
selected account.
Beneficiary Details
To enable below fields, select the Make New Payment option, from the Payment To
section.
Beneficiary Name
[Mandatory, Alphanumeric, 35]
Indicates the beneficiary name.
Beneficiary
Account
[Mandatory, Numeric, 12]
Beneficiary Email
[Conditional, Alphanumeric, 40]
Indicates the beneficiary account number.
Indicates the beneficiary email.
To enable below fields, select Non – Urgent OR the Faster UK Payments option, from
the Type of Payment field.
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Beneficiary Bank Details
It is mandatory to select either Bank Sort Code or Bank Name option.
Beneficiary Bank Details
[Optional, Option]
Indicates the beneficiary bank details
The option are:
Bank Sort Code
Bank Details
Bank Sort Code
[Conditional, Pick List]
Indicates the bank sort code.
To enable this field, select the Bank Sort Code option.
Bank Name
[Conditional, Alphanumeric, 40]
Type the bank name.
To enable this field, select the Bank Details option.
Bank Address
[Conditional, Alphanumeric, 40]
Indicates the bank address.
To enable this field, select the Bank Details option.
City
[Conditional, Alphanumeric, 40]
Indicates the bank city name.
To enable this field, select the Bank Details option.
To enable below fields, select Urgent from the Type of Payment field.
SWIFT Code
[Mandatory, Pick List]
Indicates the SWIFT code.
Bank Name
[Display]
Displays the bank name.
Bank Address
[Display]
Displays the bank address.
City
[Display]
Displays the name of the city.
Country
[Display]
Displays the name of the country.
Payment Details
Transfer Amount
[Mandatory, Numeric, 15]
Indicates the amount for the credit transfer.
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Transfer Currency
[Display]
Displays the transfer currency.
It is mandatory to select either Pay Now or Pay Later option.
Pay Now
[Optional, Option]
Indicates immediate international account transfer.
Pay Later
[Optional, Option]
Indicates to make the international account transfer on a
future date.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Setup Standing
Instruction
[Optional, Option]
Select Setup Standing Instruction option for setting up an
instructions.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
SI Execution Frequency
[Conditional, Pick List]
Indicates the SI execution frequency.
The options are:








Daily
Weekly
Fortnightly
Monthly
Bi-Monthly
Quarterly
Half -Yearly
Yearly
To enable this field, select Setup Standing Instruction
option.
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First Execution Date
[Conditional, Pick List]
Indicates the first execution date.
This field appears, if you select the Setup Standing
Instruction option.
Expiry Date
[Conditional, Pick List]
Indicates the Si expiry date.
This field appears, if you select the Setup Standing
Instruction option.
Other Details
Correspondence Charges
[Optional, Drop-Down]
Indicates the correspondence charges.
The options are:
Narrative

Beneficiary (BEN)

Remitter (REM)

Shared (SHA)
[Optional, Alphanumeric, 35]
Indicates the brief narration about the amount transfer.
Template Access Type
[Optional, Drop-Down]
Indicates the template access type.
The options are:


2.
Public
Private
In the Payment To field, select the appropriate option.
a. If you select Existing Template option, click
The Template Search screen appears.
to select the template.
b. If you select the Make New Payment option:
c.
If you select the Non - Urgent or Faster UK Payments option:
i.
From the Source Account list, select the appropriate option.
ii.
From the Beneficiary Name list, select the appropriate option.
iii.
In the Beneficiary Account field, enter the beneficiary account number.
iv.
If you select the Bank Sort Code option:
v.
From the Bank Sort Code, select the appropriate bank code.
vi.
If you select the Bank Details option:
vii.
In the Bank Name field, enter the bank name.
viii.
In the Bank Address field, enter the bank address.
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ix.
In the City Name field, enter the city name.
d. If you select the Urgent option:
i.
Repeat the steps from i to iii.
ii.
From the SWIFT Code, select the appropriate SWIFT code.
iii.
In the Transfer Amount field, enter the amount to be transferred.
iv.
From the Transfer Currency list, select the appropriate currency.
v.
Select any one payment option in the Payment Details section.
For example, select the Pay Now option.
3.
From the Correspondence Charges list, select the appropriate option.
4.
Click Initiate.
The UK Payments - Verify screen appears.
OR
Click View Limits.
The utilized limits for the selected transaction appear.
OR
Click Save as Template.
The UK Payments - Confirm screen appears and the fund transfer details are saved as a
payment template.
OR
Click Save as Draft.
The UK Payments - Confirm screen appears and the fund transfer details are saved as a
draft.
OR
Click Save and Submit.
The Save and Submit screen for the selected transaction appears.
a. In the Save and Submit screen, if you select the Template Details option:
i.
In the New Template field, enter the name of the payment template.
ii.
From the Visibility list, select the appropriate option.
b. In the Save and Submit screen if you select the Draft Details option:
i.
5.
In the New Draft field, enter the name of the draft.
In the Save and Submit screen, click Submit.
The UK Payments - Verify screen appears.
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UK Payments – Verify
6.
Click Confirm.
The UK Payments – Confirm screen appears.
OR.
Click Cancel to navigate to the previous screen.
The UK Payments screen appears.
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UK Payments - Confirm
7.
Click OK.
The UK Payments screen appears.
8.
Click E-Receipt to generate an e-receipt for that particular transaction.
9.
Refer to Additional Options sections for options like Save as Draft/Templates, Save and
Submit, and View Limits.
Note: The Online Integration for this transaction with FLEXCUBE UBS is not available currently.
4.10 SEPA Credits
Using this option, you can initiate SEPA credit transfer. The credit transfer is an
instruction from a customer to their bank authorizing the bank to debit amount from the
customer's account, and pass on the credit to his beneficiary account in another bank or
financial institution.
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To initiate SEPA credit transfer
1.
From the Payments menu, select Within Country, and then select SEPA Credit
Transfer.
The SEPA Credit Transfer screen appears.
SEPA Credit Transfer
Field Description
Field Name
Description
Payment To
It is mandatory to select either Existing Template or Make New Payment option.
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Field Name
Description
Existing Template
[Optional, Option]
Indicates that you are using an existing payment template for
fund transfer.
Make New Payment
[Optional, Option]
Indicates that you are making a new payment without using a
payment template for fund transfer.
User Reference
Number
[Optional, Alphanumeric, 40]
OIN
[Optional, Alphanumeric, 35]
Indicates the reference number for future tracking.
Indicates the originator identification number.
OIN Description
[Optional, Alphanumeric, 40]
Indicates the originator identification number description.
Source Account
[Mandatory, Drop-Down]
Indicates the source account number.
Click the View Balance link to view the account balance of the
selected account.
Beneficiary Details
Beneficiary ID
[Mandatory, Alphanumeric, 10]
Indicates the beneficiary ID.
Name
[Mandatory, Pick List]
Indicates the beneficiary name.
Beneficiary Account
(IBAN)
[Mandatory, Alphanumeric, 35]
Indicates the beneficiary IBAN number.
Beneficiary Bank Details
Beneficiary Bank
Code (BIC)
[Mandatory, Pick List]
Indicates the beneficiary bank code.
Payment Details
Amount
[Mandatory, Numeric, 15, Two]
Indicates the amount for the credit transfer.
Currency
[Display]
Displays the currency.
It is mandatory to select either Pay Now or Pay Later option.
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Field Name
Description
Pay Now
[Optional, Option]
Indicates immediate global payment of draft.
Pay Later
[Optional, Option]
Indicates to make the SEPA credit transfer on a future date.
Note: The Transfer Date to be selected should lie between the Start Date and End Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Other Details
Narrative
[Optional, Alphanumeric, 35]
Indicates the brief description about the draft.
Template Access
Type
[Optional, Drop-Down]
Indicates the template access type.
The options are:


2.
Public
Private
In the Payment To field, select the appropriate option.
a. If you select Existing Template option, click
The Template Search screen appears.
to select the template.
b. If you select the Make New Payment option:
3.
i.
From the Source Account list, select the appropriate option.
ii.
From the Beneficiary Id list, select the appropriate option
iii.
From the Name list, select the appropriate option.
iv.
From the Beneficiary Account (IBAN) list, select the appropriate option.
v.
From the Beneficiary Bank Code (BIC) list, select the appropriate option.
vi.
In the Amount field, enter the amount to be transferred.
vii.
Select any one payment option in the Draft Details section.
For example, select the Pay Now option.
Click Initiate.
The SEPA Credit Transfer - Verify screen appears.
OR
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Click View Limits.
The utilized limits for the selected transaction appear.
OR
Click Save as Template.
The Demand Draft – Pay Order Request Confirm screen appears and the demand
draft details are saved as a draft template.
OR
Click Save as Draft.
The SEPA Credit Transfer - Confirm screen appears and the demand draft details are
saved as a draft.
OR
Click Save and Submit.
The Save and Submit screen for the selected transaction appears.
a. In the Save and Submit screen, if you select the Template Details option:
i.
In the New Template field, enter the name of the payment template.
ii.
From the Visibility list, select the appropriate option.
b. In the Save and Submit screen if you select the Draft Details option:
i.
4.
In the New Draft field, enter the name of the draft.
In the Save and Submit screen, click Submit.
The SEPA Credit Transfer - Verify screen appears.
SEPA Credit Transfer - Verify
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5.
Click Confirm.
The SEPA Credit Transfer - Confirm screen with the status message appears.
OR
Click Change to navigate to the previous screen.
The SEPA Credit Transfer screen appears.
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SEPA Credit Transfer - Confirm
6.
Click OK.
The SEPA Credit Transfer screen appears.
7.
Refer to Additional Options sections for options like Save as Draft/Templates, Save
and Submit, and View Limits.
4.11 International Transfers
Using this option, you can transfer funds globally, i.e., you can transfer funds to any
account in any bank across the globe. Such transfer can be made either by using an
existing template or as a new payment transaction. The payment can be processed
immediately, or on a specific future date, or as per your standing instructions with the
bank.
To initiate international account transfer
1.
From the Payments menu, select Cross Border, and then select International Account
Transfer.
The International Account Transfer screen appears.
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International Account Transfer
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Field Description
Field Name
Description
Payment To
It is mandatory to select either Existing Template or Make New Payment option.
Existing Template
[Optional, Option]
Indicates that you are using an existing payment template for
fund transfer.
Make New Payment
[Optional, Option]
Indicates that you are making a new payment without using a
payment template for fund transfer.
User Reference
Number
[Optional, Alphanumeric, 40]
Source Account
[Mandatory, Drop-Down]
Indicates the reference number for future tracking.
Indicates the source account number.
Click the View Balance link to view the account balance of
the selected account.
Beneficiary Details
To enable below fields, select the Make New Payment option, from the Payment To
section.
Beneficiary Name
[Conditional, Alphanumeric, 35]
Indicates the beneficiary name.
Destination Account
Type
[Conditional, Drop-Down]
Indicates the destination account.
The options are:


Beneficiary Address
Enter Account No
Pay Over The Counter
[Conditional, Alphanumeric, 35 x 2]
Indicates the beneficiary address.
City
[Conditional, Alphanumeric, 35]
Indicates the beneficiary city.
The beneficiary city will get automatically populated here after
the selection of the beneficiary name.
Country
[Conditional, Drop-Down]
Indicates the beneficiary country.
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Field Name
Description
Beneficiary Email
[Conditional, Alphanumeric, 40]
Indicates the beneficiary email.
Account Number
[Conditional, Alphanumeric, 34]
Indicates the beneficiary account number.
Beneficiary Bank Details
To enable below fields, select the Make New Payment option, from the Payment To
section.
Enter Beneficiary Bank
Details
[Conditional, Option]
Indicates the beneficiary bank details.
The options are:



SWIFT Code
SWIFT
National Clearing Codes
Bank Details
[Conditional, Pick List]
Indicates the swift code.
Bank Name
[Conditional, Alphanumeric, 150]
Indicates the beneficiary bank details.
To enable this field, select the Bank Details option, from the
Enter Beneficiary Bank Details field.
Bank Address
[Conditional, Alphanumeric, 70]
Type the bank address.
To enable this field, select the Bank Details option, from the
Enter Beneficiary Bank Details field.
National Clearing Code
[Conditional, Pick List]
Indicates the national clearing codes.
To enable this field, select the National Clearing Codes
option, from the Enter Beneficiary Bank Details field.
National Clearing Code
Type
[Conditional, Drop-Down]
Indicates the national clearing code type.
To enable this field, select the National Clearing Codes
option, from the Enter Beneficiary Bank Details field.
Country
[Conditional, Alphanumeric, 35]
Indicates the beneficiary country name.
To enable this field, select the Bank Details option, from the
Enter Beneficiary Bank Details field.
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Field Name
Description
City
[Conditional, Alphanumeric, 26]
Indicates the city name.
To enable this field, select the Bank Details option, from the
Enter Beneficiary Bank Details field.
Payment Details
Transfer Amount
[Mandatory, Numeric, 15]
Indicates the transfer amount.
Transfer Currency
[Mandatory, Drop-Down]
Indicates the transfer currency from the list.
It is mandatory to select either Pay Now or Pay Later option.
Pay Now
[Optional, Option]
Indicates immediate international account transfer.
Pay Later
[Optional, Option]
Indicates to make the international account transfer on a
future date.
Note: The Transfer Date to be selected should lie between the Start Date and the End
Date.
Start Date – Current Date + No of days (1 to 20)
End Date – Current Date + 365 Days
If the Transfer Date happens to be a non-working day or a holiday, then transaction is
processed on the next working day.
Other Details
Payment Details 1
[Mandatory, Drop-Down]
Indicates the payments details.
Payment Details 2/3/4
[Optional, Alphanumeric, 35 x 3]
Indicates the payment details.
Other Details
Correspondence
Charges
[Mandatory, Drop-Down]
Narrative
[Optional, Alphanumeric, 35]
Indicates the correspondence charges.
Indicates the brief narration about the international account
transfer.
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Field Name
Description
Template Access Type
[Optional, Drop-Down]
Indicates the template access type.
The options are:


2.
Public
Private
In the Payment To field, select the appropriate option.
a. If you select Existing Template option, click
The Template Search screen appears.
to select the template.
b. If you select the Make New Payment option:
3.
i.
From the Source Account list, select the appropriate option.
ii.
From the Beneficiary Name list, select the appropriate option.
iii.
From the Destination Account Type, select the appropriate account type.
iv.
If you select Enter Account No, from the Destination Account Type list, In
the Account Number field, enter the account number.
v.
In the Beneficiary Address field, enter the beneficiary address.
vi.
In the City field, enter the city name.
vii.
From the Country list, select the appropriate option.
viii.
In the Enter Beneficiary Bank Details field, select the appropriate option.
ix.
Enter the appropriate details, depending on the selected option.
x.
In the Transfer Amount field, enter the amount that you want to transfer.
xi.
From the Transfer Currency list, select the appropriate option.
xii.
Select any one payment option in the Payment Details section.
For example, select the Pay Now option.
xiii.
From the Correspondence Charges list, select the appropriate option.
Click Initiate.
The Internal Account Transfer Verify screen appears.
OR
Click View Limits.
The utilized limits for the selected transaction appear.
OR
Click Save as Template.
The Own Account Transfer - Confirm screen appears and the fund transfer details are
saved as a payment template.
OR
Click Save as Draft.
The Own Account Transfer - Confirm screen appears and the fund transfer details are
saved as a draft.
OR
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Click Save and Submit.
The Save and Submit screen for the selected transaction appears.
a. In the Save and Submit screen, if you select the Template Details option:
i.
In the New Template field, enter the name of the payment template.
ii.
From the Visibility list, select the appropriate option.
b. In the Save and Submit screen if you select the Draft Details option:
i.
In the New Draft field, enter the name of the draft.
c. In the Save and Submit screen, click Submit.
The International Account Transfer - Verify screen appears.
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International Account Transfer Verify
4.
Click Confirm.
The International Account Transfer Confirm screen appears.
OR
Click Change to navigate to the previous screen.
The International Account Transfer screen appears.
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International Account Transfer Confirm
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5.
Click e-receipt to generate an e-receipt for the completed transaction.
6.
Click OK.
The International Account Transfer screen appears
4.12 Beneficiary Maintenance
To maintain a beneficiary
1.
From the Payments menu, select Recurring Transfer and Payments, and then select
Beneficiary Maintenance.
The Beneficiary Maintenance screen appears.
Beneficiary Maintenance
Note: You can create new beneficiaries template for various transaction types, by selecting any
transaction type and clicking the Create Beneficiary Template button. Refer to the section
Beneficiary Maintenance – Internal Transfer onwards for beneficiary creation.
Field Description
Field Name
Transaction Type
Description
[Mandatory, Drop-Down]
Indicates the transaction type, for which template is to be searched.
Beneficiary ID
[Optional, Alphanumeric, 10]
Indicates the beneficiary ID.
Beneficiary Name
[Optional, Alphanumeric, 35]
Indicates the beneficiary name.
Beneficiary Account [Optional, Alphanumeric, 35]
No.
Indicates the beneficiary account number.
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Field Name
Beneficiary Email
Description
[Optional, Alphanumeric, 35]
Indicates the beneficiary email ID.
Beneficiary Bank
Name
[Optional, Alphanumeric, 35]
Visibility
[Mandatory, Drop-Down]
Indicates the beneficiary bank name.
Indicates the beneficiary access level.
The options are :



All
Public
Private
2.
From the Transaction Type list, select the appropriate option.
3.
Click Search.
The Beneficiary Maintenance screen appears with exiting templates that can be
viewed, deleted, or modified.
Beneficiary Maintenance
4.
Click
or
to navigate to the next or previous page in the list, respectively.
5.
Click
or
to navigate to the first or last page in the list, respectively.
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6.
Select a record and click Download to download the complete statement.
The Beneficiary Maintenance Download screen appears.
7.
Click Customize Columns to reorder the columns or select the columns that appear in
the list.
8.
Click Print to print the data.
9.
To enable the word wrap in the columns, select the Word Wrap check box.
10.
From the File Format list, select the appropriate file format to be downloaded.
11.
Click Download.
The File Download screen appears.
OR
Click Close to close the downloading.
12.
Click Save File to save the file on your file system.
13.
Click Open with to open the file.
OR
Click Cancel to close the download complete screen and to view the file later.
14.
Select a Beneficiary ID by selecting the respective checkbox from the Beneficiary
Maintenance Search screen.
15.
Click Modify to modify the selected beneficiary template.
The Modify Beneficiary screen appears.0
Modify Beneficiary
16.
In the Beneficiary Id field, enter the beneficiary ID.
17.
In the Beneficiary Name field, enter the beneficiary name.
18.
From the Beneficiary Bank Branch list, select the appropriate beneficiary branch.
19.
In the Beneficiary Account No. field enter the beneficiary account number.
20.
From the Visibility list, select the appropriate option.
21.
Click Modify to modify the selected beneficiary template.
The Modify Beneficiary - Verify screen appears.
OR
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Click Back to navigate to the previous screen.
The Modify Beneficiary screen appears
Modify Beneficiary - Verify
22.
Click Confirm.
The Modify Beneficiary - Confirm screen appears.
OR
Click Change to change the details.
The Modify Beneficiary - Verify screen appears.
Modify Beneficiary – Confirm
23.
Click OK.
The initial Beneficiary Maintenance screen appears.
Deleting a Beneficiary
1.
From the Payments menu, select Beneficiary Maintenance.
The Beneficiary Maintenance screen appears.
2.
From the Transaction Type list, select the appropriate option.
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3.
Click Search.
The search result appears.
4.
To delete a beneficiary, select the check box.
5.
Click Delete.
The Beneficiary Maintenance – Delete Beneficiary – Verify screen appears.
Beneficiary Maintenance – Delete Beneficiary – Verify
6.
Click Confirm.
The Beneficiary Maintenance – Delete Beneficiary – Confirm screen appears.
OR
Click Back to navigate to the previous screen.
The Beneficiary Maintenance – Delete Beneficiary – Verify screen appears.
Beneficiary Maintenance – Delete Beneficiary – Confirm
7.
Click OK.
The initial Beneficiary Maintenance screen appears.
4.13 View Pending Transfers
Using this option, you can view the pending transfers whether it is move money in or
move money out and group them for clarity purpose. You can also cancel any pending
transfers in the application.
To view pending transfers
1.
From the Payments menu, select Pending Transfers.
The Pending Transfers screen appears
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Pending Transfers
Field Description
Field Name
Description
Transfer Type
[Display]
Displays the type of transfer.
Host Reference
Number
[Display]
Displays the host reference number.
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Field Name
Description
Source Account
[Display]
Displays the desired source account for the transaction.
Destination
Account
[Display]
Transfer Date
[Display]
Displays the destination account for the transaction.
Displays the transfer date for the transaction.
Amount
[Display]
Displays the amount of the transaction.
Status
[Display]
Displays the reason due to which the transfer is pending.
2.
In the Transfer Type column, select the appropriate option.
3.
Click Cancel Transfer.
The Cancel Pending Transfer – Verify screen appears.
Pending Transfers View – Cancel Verify
4.
Click Confirm.
The Pending Transfer - Cancel – Confirm screen appears.
OR
Click Change to change the entered details.
The Cancel Pending Transfer screen appears.
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Pending Transfers – Cancel - Confirm
5.
Click OK.
The Pending Transfer screen appears.
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Originations
5.
Originations
5.1
Applications
5.1.1
Offers
To open a account for prospect user
1.
In the Login screen, in the Product and Offers section, click the desired product.
Product & Offers
2.
Click View More.
The products available under the selected product category appear in the new screen.
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Product and Offers
3.
Click Apply Now.
The Online Application Form screen appears.
OR
Click Share on facebook to share this page with peers.
The facebook login screen appears.
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Customer Services
6.
Customer Services
6.1
Mailbox
Using this option you can communicate with the bank administrators through e-mail in the
application. You can send and receive e-mail messages in the application. You can also
view the notifications, alert messages and general messages sent to you by the bank in
the application.
You can view the number of received e-mails and access all your received and sent emails from the dashboard of the application.
Like popular e-mail clients that you may have used, the Mailbox offers an Inbox - where
you can view messages and notifications sent to you, a Send Message facility using
which you can send messages to the customer and a Sent folder, which allows you to
view all the sent items.
The mail box functionality is subdivided into the following sub-sections:

Viewing Received Messages (Inbox)

Viewing Sent Messages (Sent Messages)

Sending Messages(Compose)
6.1.1
Viewing Received Message
The Inbox folder stores all the bulletin messages sent to you. You can view the individual
messages by clicking on the Sender's Name. The following procedure explains the steps
to access the Inbox and view a message stored within it.
To view received messages
1.
From the Customer Services menu, select Mailbox.
The Messages screen appears.
Mailbox
2.
Click Inbox.
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Customer Services
3.
Click the Subject link to view the message
Mailbox
4.
Click the Reply link in order to reply to the current message.
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Customer Services
Mailbox
5.
In the Send a Message field, enter the message to be sent.
6.
Click Send.
The Confirmation message appears.
7.
Click
OR
or
Click
or
8.
to navigate to the next or previous page in the list, respectively.
to navigate to the first or last page in the list, respectively.
Click Edit
if you wish to edit the number of columns displayed. You can decide the
number of columns to be displayed along with their position using this option.
OR
Click Print
OR
to print the data.
Click Optimize Data
OR
to optimize the data/details displayed among columns.
Click Download
to download the attachments/messages.
The download screen appears.
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Customer Services
Mailbox
9.
From the Download Type list, select the appropriate download type.
10.
Click Download to download the details.
6.1.2
Compose Messages
To communicate with the bank authorities, the Mailbox offers a message sending option.
You can write about any problems that you may have faced, errors in the system,
transactions that may have not completed and any other issues and address them to the
bank. It is a very effective method of communicating with the bank.
To compose a message
1.
From the Customer Services menu, select Mailbox.
The Messages screen appears.
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Mailbox
2.
Click Compose Message.
The Compose Message screen appears.
Mailbox
Field Description
Field Name
Description
Select the subject
of this message
[Mandatory, Drop-Down]
Indicates the subject of the message to be sent.
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Customer Services
Field Name
Description
Customer
[Mandatory, Drop-Down]
Indicates the customer.
3.
In the Enter your message below field, enter the message.
4.
Click Add Attachment.
The Select Document to Attach screen appears.
Select Document to Attach
5.
Click Browse to attach a file.
6.
Click Attach.
The attachment successfully added screen appears.
7.
Click Remove if you want to remove the attached file.
OR
Click Add Another to attach more files.
OR
Click Send.
The Confirmation message screen appears.
8.
Click Done.
The Compose Message screen appears.
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Customer Services
Mailbox Message Compose Confirmation
6.1.3
Sent Messages
To view sent messages
1.
From the Customer Services menu, select Mailbox.
The Messages screen appears.
Mailbox
2.
Click the Sent Messages link.
The Sent Messages screen appears.
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Customer Services
Mailbox
Field Description
Field Name
Description
Message Id
[Display]
Displays the system generated Conversation/Message ID.
Subject
[Display]
Displays the descriptive synopsis of the message. It also acts as a
link to access the message.
Note: This icon
between the Message ID and the Subject
column shows that the message has some attachments.
To
[Display]
Displays the name of the receiver to which message has been
sent.
Customer ID
[Display]
Displays the customer ID.
Sent
[Display]
Displays the date on which the message was sent.
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Field Name
Description
Expires
[Display]
Displays the expiry date for the transaction.
3.
Click the Subject link to view any sent message.
4.
Click the Forward link to forward the message.
5.
In the Send a Message field, enter the message content.
6.
Click Send.
The Confirmation Message appears.
6.2
Manage Profile
Using this option you can update the details of your profile like email address and mobile
numbers.
To manage profile
1.
From the Customer Services menu, select Manage Profile.
The Manage Profile screen appears.
Manage Profile
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Customer Services
Field Description
Field Name
Description
Personal Details
Title
[Display]
Displays the account title.
First Name
[Display]
Displays the first name that you have entered during account
opening.
Middle Name
[Display]
Displays the middle name that you have entered during account
opening.
Last Name
[Display]
Display the last name that you have entered during account
opening.
Mother’s Maiden
Name
[Optional, Alphanumeric, 50]
Date of Birth
[Display]
Indicates the mother’s maiden name.
Displays the date of birth.
Gender
[Optional, Drop-Down]
Indicates the gender.
Email Address
[Display]
Displays the email address.
Contact Details
Phone Number
[Display]
Displays the phone number you have entered during account
opening.
Mobile Number
[Display]
Displays the mobile number you have entered during account
opening.
Interest and Contact Preferences
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Customer Services
Do you want to
receive alerts and
offers from us?
[Mandatory, Option]
Indicates whether you wish to receive alerts and offers from the
bank.
The options are:

Yes

No
Note: The interest’s options like Vehicle Loan, Credit Cards will be
displayed when you select Yes option to receive alerts here.
Select the respective check boxes of your interest to get alerts for
the same.
Preferred mode of
contact
[Optional, Check Box]
Indicates the preferred mode of contact.
The options are:
Preferred Time for
receiving call

Email

Mobile
[Optional, Drop-Down]
Indicates the preferred time for receiving call from bank.
2.
In the Personal Details section, enter the appropriate details.
3.
In the Contact Details section, enter the appropriate contact details.
4.
Click Save.
The confirmation screen appears.
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Customer Services
Manage Profile Confirm
6.3
Manage Profile –(IAM)
Using this option you can update the details of your profile like email address and mobile
numbers.
To manage profile
1.
From the Customer Services menu, select Manage Profile.
The Manage Profile screen appears.
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Customer Services
Manage Profile
Field Description
Field Name
Description
Personal Details
Title
[Display]
Displays the account title.
First Name
[Display]
Displays the first name that you have entered during account
opening.
Middle Name
[Display]
Displays the middle name that you have entered during account
opening.
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Field Name
Description
Last Name
[Display]
Display the last name that you have entered during account
opening.
Mothers Maiden
Name
[Optional, Alphanumeric, 50]
Date of Birth
[Display]
Indicates the mother’s maiden name.
Displays the date of birth.
Gender
[Display]
Displays the gender.
Email Address
[Display]
Displays the email address.
Contact Details
Phone Number
[Display]
Displays the phone number you have entered during account
opening.
Mobile Number
[Display]
Displays the mobile number you have entered during account
opening.
Interest and Contact Preferences
Do you want to
receive alerts from
us
[Mandatory, Option]
Indicates whether you wish to receive alerts and offers from the
bank.
The options are:

Yes

No
Note: The interest options like Vehicle Loan, Credit Cards will be
displayed when you select Yes option to receive alerts here.
Select the respective check boxes of your interest to get alerts for
the same.
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Customer Services
Field Name
Description
Your Interests
[Conditional, Check Boxes]
Indicates you to select the products and service offered by the
bank for which you want to receive offers and alerts.
This field appears, if you select Yes option from the Do you want
to receive alerts from us list.
Preferred mode of
contact
[Optional, Check Box]
Indicates the preferred mode of contact.
The options are:
Preferred Time for
receiving call

Email

Mobile
[Conditional, Drop-Down]
Indicates the preferred time for receiving call from bank
This field appears, if you select Mobile option from the Preferred
Mode of Contact list.
2.
In the Personal Details section, enter the appropriate details.
3.
In the Contact Details section, enter the appropriate contact details.
4.
Click Save.
The confirmation screen appears.
OR
Click FConnect to add social media profile.
The Facebook Login screen appears.
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Customer Services
Manage Profile Confirm
6.4
Notifications
This group of widgets displays notifications that are generated for the user. These
widgets are present at the top right corner of the dashboard.
The widgets for notifications include:

Inbox: This widget displays Mails and Bulletins

Alerts: This widget displays Alerts & Tasks
There are links provided on the subject/title of each Alert, Message and Bulletin. On
clicking on a link, the mailbox will be displayed with details of that alert, message or
bulletin.
Widget – Inbox
To view mail notifications
1.
Click Mails to view the unread mails.
OR
Click Bulletins to view the unread bulletins.
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Customer Services
Inbox
2.
Click any unread mail or bulletin in the Inbox widget.
The mail or bulletin in Mailbox screen appears.
Widget – Alerts
To view alert notifications
3.
Click Alerts to view the unread alerts.
OR
Click Tasks to view the unread tasks.
4.
Click any unread alert or task in the Alerts widget.
The alert or task in Mailbox screen appears.
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Mailbox
6.5
Reminders
This widget displays any reminders that you have created in the system for the current
day, or for upcoming weeks or months. This widget is present at the top right corner of
the dashboard.
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Customer Services
Widget- Reminders
To view the reminders
1.
Click Today to view the unread reminders for the current day.
OR
Click Week to view the unread reminders for the current week.
OR
Click Month to view the unread reminders for the current month.
2.
Click Dismiss to close a read reminder and then click OK.
3.
Click Add Reminder to add a reminder from the widget.
The Registration screen to register for new reminders appears.
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Customer Services
Registration
Note: For more information about Reminders, see Customer Services User Manual.
6.6
Account Closure
Using this option you can raise a request for account closure.
To register a service request for account closure
1.
From the Select Transaction list, select the Account Closure option.
2.
Click Submit.
The Account Closure screen appears.
Account Closure
Field Description
Field Name
Description
Account
[Mandatory, Drop-Down]
Indicates the account number.
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Customer Services
Field Name
Description
Reason
[Mandatory, Drop-Down]
Indicates the account closure reason.
3.
From the Account list, select the account number to be closed.
4.
From the Reason list, select the account closure reason.
5.
Click Submit.
The Account Closure - Verify screen appears.
OR
Click the Another Service Request to raise another request.
The Service Request screen appears.
Account Closure - Verify
6.
Click Confirm.
The Account Closure - Confirm screen appears.
OR
Click Back to modify the closure details.
The Account Closure screen appears.
Account Closure - Confirm
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7.
Click OK.
The Another Account Closure Service Request screen appears.
OR
Click Another Service Request.
The New Service Request screen appears.
6.7
Alert Registration
The alert system is designed to notify customers whenever certain events take place.
The configured email ID or the mobile number of the respective account holder is used to
send an alert.
The alert can be sent by the following three methods:

Email

SMS

On-Screen
The alert types are:

Default Alerts
The default alerts are sent by the system and are not available for the subscription.

Interactive Alerts
The interactive alerts are sent from the system with the provision of the required options
to complete the activity.

Subscribed Alerts
The alerts that can be subscribed for and that are configured as on screen alerts, are
displayed on the screen - in the Notifications widget on dashboard and in Mailbox - if they
have been subscribed for, to be delivered either thought email, SMS or both.
The subscribed alert types are:

User Level Alerts

Customer Level Alerts

Account Level Alerts
To register for alerts
1.
From the Customer Services menu, select Alerts.
The Alerts screen appears.
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Customer Services
Alerts
Field Description
Field Name
Description
Alert Type
[Optional, Option]
Indicates the alert type.
The alert types are:
Customer No.

User Alerts

Customer Alerts

Account Alerts
[Optional, Drop-Down]
Indicates the customer number.
Account Number
[Optional, Drop-Down]
Indicates the account number.
Alert Registration
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Customer Services
2.
To enable the alert facility, select the appropriate Alert Description check box.
Selected Alerts
Column Description
Column Name
Description
Alert Description
[Optional, Check Box]
Indicates whether alert facility is available for the account.
Email
[Optional, Check Box]
Indicates whether email alert facility is available for the account.
SMS
[Optional, Check Box]
Indicates whether SMS alert facility is available for the account.
Push Notification
[Optional, Check Box]
Indicates whether push notification facility is available for the
account.
3.
Click Register/De-Register.
The below screen appears with success message.
Success Message
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Customer Services – Security
7.
Customer Services – Security
7.1
Change Password
A user can reset a password using Forgot Password link available on the screen.
To reset the password
1.
Click the Forgot Password? link in the log in screen.
The Reset Password screen appears.
Reset Password
Field Description
Field Name
Description
It is mandatory to select either Existing Customer or Registered User option.
Existing Customer
[Optional, Option]
Indicates the existing customer.
Registered User
[Optional, Option]
Indicates the registered user.
User ID
[Conditional, Alphanumeric, 20]
Indicates the user ID.
To enable this field, select the Existing Customer option.
Email Address
[Conditional, Alphanumeric, 255]
Indicates the email ID the registered user.
To enable this field, select the Registered User option.
2.
Click Submit.
The Mobile OTP Verification screen appears.
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Customer Services – Security
Mobile OTP Verification
Field Description
Field Name
Description
Reference Number
[Display]
Displays the reference number.
3.
Enter One Time
[Mandatory, Alphanumeric, 50]
Password
Indicates the one time password that you receive on the registered
mobile number.
Click Submit.
The Security Authorization screen appears.
Security Authorization
4.
In Answer field, enter appropriate answer to the respective question.
5.
Click Submit.
The Reset Password screen appears.
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Reset Password
6.
In the Change Password section, enter the password in the New Password field.
7.
Click Submit.
The success message appears on the screen.
Field Description
Field Name
Description
Change Password
New Password
[Mandatory, Alphanumeric, 20]
Indicates the new password.
Confirm New
[Mandatory, Alphanumeric, 20]
Password
Indicates to confirm the password.
Change Transaction Password
New Password
[Mandatory, Alphanumeric, 20]
Indicates the modified password.
7.2
Confirm New
[Mandatory, Alphanumeric, 20]
Password
Indicates to confirm the modified password.
Force Change Password
During login, a first time user should be forced to change the initial login password and
the transaction password (if configured) provided by the bank. The force change
password will also be applicable when the password of the user has been reset by the
bank administrator.
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Customer Services – Security
To change a password
1.
Logon to the Internet Banking Application through new User ID and the Password.
The Force Change Password screen appears.
Force Change Password
Field Description
Field Name
Description
Change Login Password
User ID
[Display]
Displays the user Id.
Existing
Password
[Mandatory, Alphanumeric, 18]
Indicates the old password.
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Field Name
Description
New Password
[Mandatory, Alphanumeric, 18]
Indicates the new password.
The password strength is displayed on entering the new password.
Confirm New
Password
[Mandatory, Alphanumeric, 18]
Indicates the new password to confirm.
Change Transaction Password
User ID
[Display]
Displays the user Id.
Existing
Password
[Mandatory, Alphanumeric, 18]
New Password
[Mandatory, Alphanumeric, 18]
Indicates the old password.
Indicates the new password.
The password strength is displayed on entering the new password.
Confirm New
Password
[Mandatory, Alphanumeric, 18]
Use Virtual
Keyboard
[Optional, Check Box]
Click here to enter
by hovering
[Optional, Check Box]
Indicates the new password to confirm.
Indicates whether the user is entering the password by using
virtual keyboard.
Indicates whether the user is entering the password by moving the
mouse over the security keyboard characters without clicking on
any of the keys.
2.
In the Enter Old Password field, enter the old password.
3.
In the New Password field, enter the new password.
4.
In the Confirm New Password field, re-enter the new password to confirm.
5.
Repeat the steps from 2 to 4 for Change Transaction Password.
6.
Click Change.
The Home/Landing screen.
OR
Click Clear to clear the data in the fields.
7.3
Session Summary
This option allows the user to track activity details of last five logins. The user can view
the entire session summary of the previous five log sessions, and transactions carried out
in each session along with the transactions’ status and time.
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To view user session
1.
Set the Session Summary transaction as widgets to be displayed in dashboard using
the Dashboard Widget Management screen.
The Session Summary appears.
View User Session
Note: Please refer Dashboard Widget Management transaction to display the widget in the
dashboard.
2.
Click
.
The View User Session screen appears.
Session Summary
Column Description
Column Name
Description
Channel User Id
[Display]
Displays the channel user IDs accessed during the session.
Channel
[Display]
Displays the channel accessed during the session.
Session Start
[Display]
Displays the date and time of access.
3.
Click
to view the list of transactions done for the session specified.
The Session Summary screen appears.
Session Summary
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Field Description
Field Name
Description
Channel User Id
[Display]
Displays the channel user ID accessed during the session.
Session Start
[Display]
Displays the date and time of access.
Transaction Name
[Display]
Displays the name of the transaction performed.
Status
[Display]
Displays the status of the transaction.
Transaction Date
[Display]
Displays the date and time of the transaction.
4.
Click Back to navigate to the previous screen.
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