Customer Support
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If you encounter any issues or have any questions regarding your new product, please contact our helpful Customer Support Team. Your Satisfaction is our goal!
Customer Support
Email: [email protected]
Toll Free: 844-799-7995
Support Hours
Monday – Friday
9am – 5pm PST
*Please have your Order ID Number ready before contacting customer support.
SAVE THESE INSTRUCTIONS
To ensure safety, before using your Soup Maker please read this manual carefully. Incorrect operation can result in serious damage, personal injury, or property damage to others.
Only use your Soup Maker as directed in this manual.
Plug & Cord
A short power supply cord is provided to reduce the risk of becoming entangled in or tripping over a long cord. An extension cord is not recommended for use with this Soup Maker.
Check if the voltage indicated on the Soup
Maker fits the local main voltage. Plug the Soup
Maker into a standard electrical outlet.
The appliance complies with all standards regarding electromagnetic fields (EMF).
General Safety While Using the
Soup Maker
•
Do not immerse your soup maker housing
(lid, jug, or plug) in water or liquid.
•
Do not allow water to get on the electric connections, if the connections get wet, unplug from the socket immediately and dry thoroughly before use.
•
Do not leave your Soup Maker unattended while in use. Always supervise Children.
•
Unplug the Soup Maker when not in use.
•
Do not use if it is not working / damaged.
Contact customer support.
•
Do not operate the appliance if it has been dropped or damaged in any way.
•
Do not use the appliance if the rotating blades are damaged.
•
The blades are very sharp. Do not touch the blades when the appliance is plugged in.
•
Do not use replacement third party parts or accessories, as they may cause injuries.
•
Do not use an unauthorized person to replace or fix this Soup Maker.
•
Do not plug it into an unearthed socket.
•
Do not use your Soup Maker outdoors or in a commercial setting.
•
Do not place your Soup Maker on a stove, near gas or electric burners, or in a heated oven.
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Keep your Soup Maker away from flammable materials (curtains, tablecloth, etc.) Use on a flat, stable, heat resistant surface away from heat sources or liquids.
•
Do not place anything on top of your Soup
Maker and do not store anything inside it.
•
Do not pull out the plug with wet hands, this can cause an electric shock.
•
Ensure that the appliance is switched off before unplugging it or lifting the lid.
•
Do not place oversized foods or metal utensils into your Soup Maker.
•
Do not place the Soup Maker against a wall or against another appliance. Leave at least
4” free space around the Soup Maker. Do not cover or touch the air inlet or outlet.
•
During operation, steam is released through the lid. Keep your distance from the soup maker while in operation.
•
Be careful of hot steam and air when you remove the lid from the jug.
•
Immediately unplug your Soup Maker if you see dark smoke coming out. Food is burning. Wait for smoke to clear before pulling the basket out.
•
Do not touch the inside of the Soup Maker while it is operating.
•
Do not move or shake the Soup Maker during operation.
•
Do not insert any material into the plug outlet of the Soup Maker in case of electric shock.
•
The metal jug becomes hot during use. Do not touch it during cooking or cooling down. Wait until it has totally cold down.
Always use the handle provided.
Recommendations When Using
Your Soup Maker
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Do not use the appliance for anything other than its intended purpose.
•
Do not run the appliance when the jug is empty.
•
Do not use the appliance without the lid being securely clipped in place.
•
Do not use the soup maker to blend very hard or large food, you could damage the blades.
•
The heating element surface is subject to residual heat after use.
•
Always disconnect the appliance before adding food and liquids.
•
The soup maker is not suitable for use with packet, carton, canned or other prepared soups and must not be used to reheat any previously prepared soups. This soup maker is for the creation of fresh soups to be served upon completion of the preprogrammed cycles.
•
Do not connect your soup maker to the main supply until you have added your chosen ingredients.
•
Cut up food to 2cm squares before putting into the soup maker.
•
We also recommend that you do a ratio of 2 parts food to 3 parts of water. This will help the soup maker mix and stir everything easier and will retain the life of your
•
For your safety, do not use any accessories that were not provided with the soup maker.
machine. Therefore, 640ml of food maximum is recommended per mixing session.
•
Always make sure that the total volume of ingredients (food + liquid) is at least 1.3L
(Min Level) but no more than 1.6L (Max
Level). The soup maker will not work if those levels are not observed. If you exceed the maximum level, remove some vegetables or liquid. If you are below the minimum level, add some vegetables or liquid. If you do not proceed this way, the appliance will make a
“beep” sound, indicating that MIN and MAX levels have not been observed.
•
The chunky Setting only cooks the ingredients, it will not chop them. If after cooking, the soup is a little chunky for your taste, you can use the Blend Setting to help break down some of the chunks.
Preparing for First Time Use
•
Remove all packaging materials on, around or inside your appliance, including stickers, labels, and plastics etc.
•
Clean the inside of the jug using hot water and mild soap. Dry thoroughly.
Soup Maker Structure Diagram
1.
Lid
2.
Control Panel
3.
Jug
4.
Power Socket
5.
Overfill Detector
6.
Mixing Blades
7.
Smooth Soup
8.
Chunky Soup
9.
Juice
10.
Blend
11.
ON/Off
12.
Mode
13.
LED Screen
Temperature Control: Boiling point 96 °C -100 °C / 204 °F -212 °F
Automatic Shutoff: Yes
Overfill & Overspill Sensor: Yes
Timer Length: 30 Minutes
Countdown Timer: Yes
Audible Notification: Yes
Non-Stic Jug: Yes
Non-Slip Feet: Yes
Power Specifications: 120V~60HZ
Rated Power: 180W
Getting to Know Your Soup Maker
This appliance has 2 main functions: Heating & Blending
This appliance has 4 different modes: Smooth, Chunky, Juice & Blend
Smooth
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30 Minutes
•
Blends
The smooth soup program is perfect for delicious soup recipes requiring a smooth consistency. This program ensures the ingredients are blended to the right consistency, and gently cooked at the right temperature. This program lasts for 30 minutes, before the soup is ready to serve. You can also use the smooth function to make hot soymilk.
Chunky
•
28 Minutes
•
Does Not Blend
The chunky soup program is perfect for rustic soup recipes requiring a chunkier consistency. This program ensures the ingredients are heated for longer to ensure the chunky ingredients are fully cooked. This program lasts for 28 minutes, before the soup is ready to serve. For chunky soup there is no blending process, just heating. It is therefore recommended that you cut any vegetables into small dice sized pieces.
Juice
•
2 Minutes
•
Does Not Get Hot
The juice program is ideal for making smoothies or milkshakes from fresh ingredients.
This program lasts for 2 minutes before your drink is ready to serve. The juice setting does not heat the ingredients, so it’s perfect for ice cold drinks .
Warning: Do not place ice cubes in the Soup &Smoothie Maker.
Blend / Self Clean
•
Must Press for Continuous Operation
•
Does Not Get Hot
The blend program allows you to further blend the soup to your desired consistency, if required. This function works without additional heating of the soup. To use this function after cooking, you will need to unplug your Soup Maker before re-plugging into the mains. This resets the Soup Maker, allowing you to select the Blend Setting with the Mode Button. When highlighted, press and hold the mode button to blend the contents of the jug.
Warning:
•
This function is not suitable for raw meat.
•
Do not blend dry ingredients, you must add some liquid before you blend the ingredients.
•
Do not use the blending mode for more than 20 seconds without letting the appliance cool down sufficiently afterwards.
LED Screen
This Soup Maker utilizes 3 different processes to create fresh soups and drinks: heating, resting, and blending. Each of these processes are highlighted during the process with a small animation on the LED
Screen.
Ready
When the Soup Maker is first switched on, the Soup Maker will display this setting.
Heating
The heating animation will appear in motion when the Soup Maker is heating the contents of the Jug.
Blending
The blending animation will be displayed when the Mixing Blade is in use. When switching from heating to blending the Soup Maker will make a single audible beep.
Resting
During this part of the process the Soup Maker will occasionally “rest” at which point no animation will be shown. This is normal.
Completed
Once the process is completed, the Soup Maker will beep, and the screen will display the
“completed” iron.
Operating Your Soup Maker
1.
Plug in the appliance, the icons will flash in sequence.
2.
Select the MODE button to select the desired program; Smooth, Chunky, Juice or Blend. Each option will illuminate as you browse through them using the mode button.
3.
Select the ON/OFF button to start the soup maker. The soup maker will start immediately. Note that the ON/OFF button is used for function confirmation.
4.
When finished the soup maker will beep for 60 seconds and all six icons will flash. After 60 seconds the soup maker will automatically turn off.
How to Use Your Soup Maker
Ensure the soup maker is unplugged from the mains.
Remove the lid to be careful not to touch the blade.
Place the ingredients into the jug. Add the liquid last, filling up to between max and min lines marked on the jug.
Place the lid back onto the jug ensuring it is securely in place.
Plug into the mains. The icons will flash in sequence.
Press the mode button to select the desired program. The icon will illuminate.
Press the ON/OFF button. When finished the soup maker will beep for 60 seconds and all the icons will flash. Unplug the soup maker, remove the lid and serve the soup
Want Some Cooking Tips? Check us Out:
Cleaning & Storage
•
Ensure that the appliance is switched off before unplugging it or lifting the lid.
•
Always unplug the appliance if it is left unattended and before assembling, disassembling, or cleaning.
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Do not immerse the appliance and its cable in water or any other liquid.
•
The power cord connector must be removed before the appliance is cleaned
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The coupler and appliance inlet must be dried before the appliance is used again.
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Be careful if hot liquid is poured into the appliance as it can be quickly ejected out of the appliance due to sudden steaming.
•
Do not clean the soup maker in a dishwasher. It is not dishwasher safe.
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Clean the surface of the soup maker (jug) and lid (motor unit) with a soft, damp cloth.
•
To clean the inside of the jug and inside of the lid, rinse in clean water to remove any remaining soup.
Wipe away any remaining food with a soft cloth and a mild detergent before rinsing again.
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The blades under the lid are not removable and are very sharp; extreme caution should be taken when cleaning the inside of the lid.
•
After each use, clean the overfill sensor under warm tap water.
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Use the Blend/Self Clean MODE to aid the removal of stubborn stains. Simply assemble the soup maker as previously described and add 1.3L of warm water with a small amount of mild detergent. Fit the lid and choose the Blend/Self Clean MODE. Do not use the Blend/Self Clean MODE for more than
20 seconds at a time.
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Make sure to dry the appliance thoroughly before storing away the soup maker.
Frequently Asked Questions
Does the heating function work when I remove the lid?
No. Removing the lid cuts the power to the unit for maximum safety. The heating function only activates when you have placed on the lid and selected a program.
Can I remove the lid mid-cycle?
Yes, but the power will be immediately cut to the blending blade for your safety. Power will also be cut to the control panel, so you will need to start the program again from the beginning, after replacing the lid.
Can I use uncooked meat in soup recipes made in my Soup Maker?
You should cook meat separately before transferring into your Soup.
Can I change the times on the smooth and chunky soup settings?
No. The times for these settings are preset.
What if my Soup Maker stops working?
Your Soup Maker is fitted with a safety thermostat, which cuts the power and stops the product from working to prevent overheating if it is used continuously on 3 or more cycles. If this happens, allow the
Soup Maker to cool for 30 minutes and you can continue making your soup. Additionally, If the blend function is used continuously for more than 20 seconds a safety cut out will cut the power to prevent overheating. When this happens wait for 10 seconds before reusing the blend function.
Can I make cold soups like Gazpacho in my Soup Maker?
Yes, but you will first need to cook the soup using either the chunky or smooth soup setting. Then simply allow to cool or refrigerate before enjoying.
What if food burns on the base of my Soup Maker?
Due to the starch and sugars present in some foods, a slight burning may occur if they are placed in direct contact with the inside base of the jug. To prevent this, add half a cup of water or stock to the
Soup Maker before placing in any solid ingredients. Then top up with the remaining liquid specified in your recipe.
Troubleshooting
The ingredients are hard after the cooking cycle has ended.
Problem
The soup maker is not working and is beeping.
The soup maker has stopped working mid program.
Ingredient pieces are still too large after the
Smooth Soup program has ended.
Solution
The liquid level is too high.
Check and clean the overfill sensor. Take off some food / liquid and put the lid back on.
The lid is loose.
The liquid level is too high, or the soup maker is overfilled.
Pieces may have been too big initially. Add some water and select the “ Manual blending function ” after the initial cooking program has finished.
Chop the ingredients into small pieces before adding to the soup maker.
The wrong soup cycle has been used for the volume added.
Check and clean the overfill sensor The unit is not switching on or an audible sound is heard.
The unit is showing an E1 error. The min and max ingredient requirements have not been followed. Remove or add some liquids /
Ingredients.
Environmental Concerns
This marking indicates that this Soup Maker should not be disposed with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, we kindly ask that you drop it off at an official collection point for recycling.
