eQ-3 Eqiva 141771A1A Faq

FAQ eQ-3 BLUETOOTH® Smart Radiator Thermostat

1. Why is an exclamation mark displayed in the app after opening a room?

The exclamation mark is displayed if the connection to the radiator thermostats has not yet been established completely or the thermostats are out of range. As soon as the connection is established, the exclamation mark automatically disappears.

2. Why does it sometimes take a while until the connection to a room is established?

The more devices are installed in a room, the longer it takes until the connection to all radiator thermostats is established. In case you are using an old or "low cost" smartphone, there may be a delay in establishing the connection as well.

3. What needs to be considered during installation of several radiator thermostats in one room?

There is no direct wireless connection between your installed radiator thermostats. This means that the entire communication is performed via the smartphone app.

Please consider the installation order for installation of several radiator thermostats. First, add all radiator thermostats to the desired room. Then you can adjust the settings of the room (e.g. open-window temperature) and set up the week profile. This is necessary to ensure that the configuration of a room is trans ferred in a consistent way to all radiator thermostats.

4. My radiator thermostats show different open-window temperatures or switch to different comfort and reduction temperatures, even though they are allocated to one room. What may be the reason and how can I adjust the settings?

There is no direct wireless connection between your installed radiator thermostats. This means that the entire communication is performed via the smartphone app and that the radiator thermostats do not know the current status of the other radiator thermostats (see fig. question 3).

Please adjust the settings of your room via the smartphone app again (after you have added all radiator thermostats to the room).

5. I have installed more than one radiator thermostat in a room.

After I have replaced one device by another, the devices function differently. What is the reason for this?

There is no direct wireless connection between your installed radiator thermostats. This means that the entire communication is performed via the smartphone app and that the radiator thermostats do not know the current status of the other radiator thermostats. Please adjust the settings of your room via the smartphone app again (after you have added the new radiator thermostats to the room in the app).

6. How can I permanently open or close my radiator valve via the radiator thermostat (e.g. during summer time)?

Activate the manual mode on your radiator thermostat and turn the control wheel to "OFF" in order to close the valve completely or to "ON" to open the valve completely. For further information, please refer to the operating manual of the device.

7. On opening the option "Mode" via the app, the actual mode of the room is not displayed. What is the reason for this?

When opening the app, the mode of the device that has communicated its status first will be displayed.

Due to manual operation of singe radiator thermostats, the status of several devices in one room may be different. This can be adjusted with a central control via the app.

8. How can I turn off the BLUETOOTH® function during summer in order to save energy?

To enable/disable the BLUETOOTH® function, please proceed as follows:

• Press the Mode/Menu button for at least 3 seconds.

• Select the menu item "bLE" with the control wheel and confirm by pressing the control wheel shortly.

• The display will show "OFF" to deactivate the function or

"On" to activate the function.

• Confirm by pressing the control wheel shortly.

9. Is it possible to deactivate the BLUETOOTH® function after adjusting the settings of the radiator thermostat (e.g. to save battery life)?

As soon as all radiator thermostats have been taught-in and all settings as well as the week profile have been adjusted, the

BLUETOOTH® function can be deactivated to save battery life.

Meanwhile, the week profile continues as usual. If, however, you want to control the radiator thermostats via your smartphone or change the settings via the app, you have to activate the BLUETOOTH® function manually again. For further information, please refer to question 8 or to the operating manual.

The BLUETOOTH® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by eQ-3 AG is under license. Other trademarks and trade names are those of their respective owners.