burroughs ReceiptNOW User Manual
Burroughs ReceiptNOW is a high-performance thermal printer that can be integrated with a check scanner to save desk space effectively. It can be widely used in the financial industry to print receipts, notes and provide vouchers such as financial slip printing or transactions list printing.
ReceiptNOW uses front-end paper exit, drop-in paper replacement, as well as providing a support platform for SmartSource® Series scanners. By adding a Burroughs ‘Printegrate’ Adapter, ReceiptNOW can support Digital Check TS240, Panini Vision X, CTS LS150, Cannon CR 55 scanners and other scanner brands.
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ReceiptNOW
TM
User Manual Burroughs
ReceiptNOW
TM
USER MANUAL
May 2013
82273540-002
© 2011-2013 Burroughs, Inc. All rights reserved
Burroughs ReceiptNOW
TM
User Manual
NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by
Burroughs, Inc., if any, with respect to the products described in this document are set forth in such agreement.
Burroughs cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages.
You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions.
Notice to U.S. Government End Users: This is commercial computer software or hardware documentation developed at private expense. Use, reproduction, or disclosure by the Government is subject to the terms of
Burroughs standard commercial license for the products, and where applicable, the res tricted/limited rights provisions of the contract data rights clauses.
FCC Statement
The statement below is included in this document to comply with a Federal Communications Commission (FCC) regulation. The FCC is an agency of the United States government; thus, the statement below applies to computing equipment installed in the United States of America. Burroughs is taking appropriate steps to be in compliance with FCC regulations and similar regulations of other countries .
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occ ur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of t he following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Caution
Changes or modifications not expressly approved by Burroughs could void your authority to operate this equipment.
Canadian Regulatory Statement
This class B apparatus meets all requirements of the Can adian Interference-Causing Equipment Regulations.
Cet appareil de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Trademarks
Burroughs is a registered trademark licensed to Burroughs, Inc. in the United States and other countries.
SmartSource is a registered trademark of Burroughs, Inc. ReceiptNOW is a trademark of Burroughs, Inc. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respective holders
.
Burroughs
Contents
FCC STATEMENT ..................................................... 1
CAUTION ................................................................... 1
CANADIAN REGULATORY STATEMENT .............. 1
TRADEMARKS .......................................................... 1
1 SUMMARY .............................................................. 3
1.1
B RIEF I NTRODUCTION .......................................... 3
1.2
M AIN F EATURES .................................................. 3
2 TECHNICAL SPECIFICATIONS ........................... 4
2.1
P RINTER T ECHNICAL S PECIFICATIONS ................... 4
2.2
C UTTER T ECHNICAL S PECIFICATIONS .................... 5
2.3
P RINTING C ONSUMABLE M ATERIAL T ECHNICAL
S PECIFICATIONS ........................................................ 5
2.4
P RINT P OSITION ................................................... 6
3 APPEARANCE AND COMPONENTS ................... 7
4 PRINTER INSTALLATION .................................... 8
4.1
U NPACKING THE P RINTER ..................................... 8
4.2
P RINTER I NSTALLATION ....................................... 9
4.3
P RINTER P OWER C ONNECTION .............................. 9
A TTENTION
:
............................................................ 9
P LEASE UNPLUG THE POWER SUPPLY BRICK FROM THE
AC OUTLET , IF NOT USING THE PRINTER FOR A LONG
TIME . ........................................................................ 9
4.4
C ONNECTING I NTERFACE C ABLE .......................... 9
4.5
P APER R OLL I NSTALLATION AND P RINT C HECK ...... 9
4.6
P APER L OW A DJUSTMENT S ETTING ...................... 11
4.7
P RINTER POWER ON AND SELF TEST ...................... 12
ReceiptNOW
TM
User Manual
4.8
E THERNET IP A DDRESS C ONFIGURATION .............. 12
5 PRINTER ROUTINE MAINTENANCE ................ 14
5.1
C LEARING J AMMED P APER .................................. 14
5.2
C LEAN P RINT H EAD AND R OLLER
– O NCE P ER
M ONTH .................................................................... 15
5.3
C LEAN P APER S ENSOR ........................................ 15
6 INTERFACE SIGNALS.......................................... 17
6.1
USB I NTERFACE ................................................. 17
6.2
E THERNET I NTERFACE ......................................... 18
6.3
P OWER I NTERFACE D EFINITION ........................... 19
7 RECOVERING FROM ERRORS .......................... 20
7.1
P RINTER DOES NOT WORK .................................... 20
7.2
E RROR I NDICATOR L IGHT AND B UZZER A LARM
–
S EE S ECTION 7.3
FOR D ESCRIPTIONS ......................... 20
7.3
I NDICATOR L IGHT AND B UZZER I NFORMATION ... 20
7.4
I SSUES EMERGING DURING PRINT PROCESS ........... 21
8 INSTALLATION METHOD FOR SUPPORTING
VARIOUS SCANNERS .............................................. 22
8.1
S MART S OURCE O PEN I NSTALLATION .................... 22
8.2
S MART S OURCE I NSTALLATION ............................. 22
8.3
TS240 I NSTALLATION .......................................... 23
8.4
CR-55 SCANNER I NSTALLATION ........................... 23
8.5
LS150 SCANNER I NSTALLATION ........................... 24
8.6
VISION X SCANNER I NSTALLATION ..................... 24
APPENDIX A: PARAMETER SETTING BY FEED
BUTTON .................................................................... 26
Burroughs
Safety Instruction
Before operating the printer, please read following notes carefully.
Safety warnings
ReceiptNOW
TM
User Manual
Warning: Do not touch the cutter on the printer
Warning: Do not touch the print head and its surrounding parts during or just after the printing process as the print head is hot.
Attention
1) Printer should be placed on a flat and stable location.
2) Leave enough space for operation and maintenance around the printer.
3) Printer should be kept away from water. Avoid direct sunlight, strong lights and heat.
4) Avoid getting water or conductive material (such as metal) into the interior of the printer. If this happens, please turn off the printer immediately.
5) Do not allow moist air condensing on the surface of the printer. If condensation has formed, the printer should not be powered on until the condensation has been eliminated.
6) Do not use or store printer in a place with high temperature, high humidity or serious pollution.
7) Avoid placing printer in a location that would subject it to vibration or impact.
8) Connect the printer's power cable to a properly grounded socket. Avoid using the same socket with large motors or other devices which could cause power supply voltage fluctuations .
9) Please unplug the printer power cord, if not using the printer for a long time.
10) Do not print without paper. This will seriously damage the print rollers and thermal print head.
11) To ensure print quality and product lifetime, use the recommended paper or the same quality of paper.
12) Turn off the printer power before plugging in or unplugging power or interface cables. Otherwise it may damage the printer control circuit.
13) It is suggested that users use the lowest level print density that meets print quality requirements to avoid affecting the lifetime of the print head.
14) Users must not disassemble the printer for repair. Disassembling the printer will void the warranty.
15) Keep this manual for reference.
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Burroughs
1 Summary
1.1 Brief Introduction
ReceiptNOW
TM
User Manual
ReceiptNOW is a high-performance thermal printer which can be integrated with a check scanner to save desk space effectively. It can be widely used in the financial industry to print receipts, notes and provide vouchers such as financial slip printing or transactions list printing.
ReceiptNOW uses front-end paper exit, drop-in paper replacement, as well as providing a support platform for SmartSource® Series scanners. By adding a Burroughs ‗Printegrate‘ Adapter,
ReceiptNOW can support Digital Check TS240, Panini Vision X, CTS LS150, Cannon CR 55 scanners and other scanner brands. The ReceiptNOW printer detects print head in place, out of paper, paper low, and voltage detection. It also supports USB2.0 or Ethernet 10/100 self-adapting. The USB version can be easily upgraded to add an Ethernet interface. It supports Standard Font A (12 × 24),
Font B (9 × 17), Kanji Font A (24 × 24), Thai, Simplified Chinese, Korean and other languages, supports multiple code pages to print, one-dimensional bar code : UPC-A, UPC-E, CODE 39, CODE
93, CODE 128, EAN8, EAN13, ITF, CODABAR; two-dimensional bar codes: PDF417, QR-CODE; using ESC / POS command set, automatic state return. With the user Custom Sample function, users can set print format and fix content of printing by firmware settings. Paper width can be set in a row, compatible with EPSON TM-88IV.
1.2 Main Features
◇
Quiet, high-speed printing
◇
Supports of two-tone printing, watermark, gray level printing
◇
Adapts to fit multiple check scanners
◇
Easy paper loading
(
Drop-in paper
)
◇
Easy to use and maintain
◇
Paper width can be adjusted from 56-82.5mm
◇
Supports full cut and partial cut
◇
Optional communication interfaces (USB or Ethernet)
◇
Compatible with ESC / POS commands or Windows Print
◇
Paper-saving
◇
Storage Compartment
◇
Low power consumption design (minimum power consumption less than 1W): Enters sleep mode in 5 minutes.
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Burroughs
2 Technical Specifications
ReceiptNOW
TM
User Manual
2.1 Printer Technical Specifications
Items
Print method
Print resolution
Print speed
Print Span
Paper type
Support Bar code type
Character support
Enlarge character
Character rotation
Paper detection
Front cover position detection
Print head temperature detection
Graphics processing
Parameter
Thermal print by line
203*180DPI
Maximum print speed is 200mm/sec, two-color printing speed
100mm/sec, gray print speed 100mm/sec. Depending on the different print content, the printer will automatically adjust print speed
Maximum is 80mm; paper width is from 56-82.5mm.
Paper thickness is 0.06~0.10mm, Maximum paper roll OD is 83mm
Continuous thermal paper or thermal paper tags
Barcode 1D: UPC-A, UPC-E, CODE 39, CODE 93, CODE 128,
EAN8, EAN13, ITF, CODABAR
Barcode 2D symbols: PDF417, QR-CODE
U.S.A., France, Germany, U.K., Denmark I, Denmark II, Italy
Sweden, Spain I, Spain II, Japan, Norway, Latin America, Korean etc. optional
All characters can be enlarged from in level 1-6 both in the horizontal and vertical direction.
Four direction printing rotation(0°, 90°, 180°, 270°)
Photoelectric sensors (out of paper, paper low)
Micro switch
Thermistor
Communication interface
Memory
Power
Print head lifetime
Download bitmap
Download buffer size:
RAM:128KB
FLASH:512KB
Print bitmap directly
Support bitmap mode, fast graphic
USB interface, Ethernet interface optional printing
FLASH Memory Capacity: Maximum 4MB;
SDRAM memory total capacity: Maximum 2MB;
Data receive buffer size: 64K, 4KB, 45 bytes selectable;
RAM bit map area: 128KB;
Area available to the user FLASH: 512KB;
AC 110-240V 50/60 Hz, ~1.5A (Power supply)
DC 24V ± 5% average current 2.0A
Maximum instantaneous current 8A
Print head lifetime, thermal single color print : 100 Kilometers
Print head lifetime, thermal two color print: 50 Kilometers
Print duty ratio: 12.5%
Operating temperature and humidity
Storage temperature and humidity
Dimensions
5~40°C (41 ~ 104 °F) , 20%~90% (40°C, 104 °F )
-40~60°C (-40 ~ 140 °F) , 10%~93% (40°C, 104 °F )
388mm × 155mm × 109mm (15.3in × 6.1in × 4.3in)
(
L×W×H
)
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Burroughs
2.2 Cutter Technical Specifications
Item
Cutting method
Cutting time
Cutting interval
Type of paper
Operating voltage
Maximum operating current
Cutter lifetime
Parameter
Slide the blade
500ms
2s
0.06~0.1mm
24VDC
1.2A
1.5 million times (0.06mm thick paper)
ReceiptNOW
TM
User Manual
Note
Cutter cuts for one time.
30 cuts / min (maximum) thermal paper or equivalent thickness paper
24VDC
*Includes full-cut, partial cut
Full cut: cut off all the paper
Partial cut: keep a little connection among the paper, not completely cut off
2.3 Printing Consumable Material Technical Specifications
2.3.1
Thermal Paper Parameters
Type o f Paper: Continuous thermal paper
Paper Feeding Method: Pa p er Roll
Paper Width: Maximum 82.5±0.5mm, width can be adjusted between 56-82.5mm
Paper Thickness: 0.06mm-0.1mm
Thermal Layer: External
Paper Roll Size: OD (Max)
:
83 mm
Inside Diameter (Min) 12.5mm
Recommended Paper
:
Type of Paper Manufacturer
F240AC,F220-VP,FV230A1,
PA220AG,HP220A
Mitsubishi Paper Mill CO., LTD
FD210,PD150R,PD160R OJI Paper CO., LTD.
F70NA FUJI PHOTO FILM CO., LTD
Attention
:
Please use recommended paper or equivalent quality paper. The use of other types of paper may affect print quality and print head life.
If the paper is contaminated by chemicals or oil, the contaminated parts of paper may become discolored or printing result may not be clear.
Do not scratch hard layer of thermal paper by using sharp or hard object, which may cause the printing to not be clear.
When the temperature exceeds 70°C (158°F), the thermal layers of paper will fade. Therefore, it‘s necessary to avoid heat, high humidity, and high light when using or storing paper.
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Burroughs
2.4 Print Position
2.4.1 Print Location On The Paper
ReceiptNOW
TM
User Manual
L1 Maximum Paper Pocket Width
:
82.5±0.5mm
L2 Maximum Effective Print Width
:
80mm
L3 Distance from print head to left side of paper pocket (fixed width): 1.75±1mm
L4 Distance from print head to right side of paper pocket (fixed width): 1.75±1mm
L5 Left margin: Set by the command (see Programming Manual), the printer default is 8mm
L6 Width of print area: Set by the command (see Programming Manual), the printer default is 64mm
L7 Right margin: Set by the command (see Programming Manual), the printer default is 8mm
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Burroughs
3
Appearance and Components
1 —Top Cover
2 —Power Indicator Light - Indicates power status.
3 —Error Indicator Light - Reports warning or error status
(such as out of paper, etc.). Indicator light flashes. Under normal conditions, the light remains off.
ReceiptNOW
TM
User Manual
4 —Paper Feed Button
Paper Feeder
:
If there are no errors or warnings, pressing this button will feed paper.
Print Configuration Function: Hold down this button at the same time while turning on power. Printer will print the configuration settings (such as print length and width, print speed and other settings).
5 —Paper Pocket
6 —Paper pocket width adjustment - Slide wheel towards the front or back to adjust the paper pocket width. The range of adjustment is 56 ~ 82.5mm
7 —Out of paper sensor - Continuous paper status, for the detection of paper or paperless
8 —Roller
9 —Paper Exit
10 —Handle
11 —Paper low sensor (inside the printer) -
Detects how much paper remains.
Error indicator flashing rapidly means paper is near end and needs to be replaced soon. The printer will continue to work until out of paper.
12 —Adjustment for paper low sensor
13 —Scanner installation location
14 —Power Switch - Press ―O‖ to turn off the power, press―-‖to turn on the power
15 —Ethernet Interface
16 —USB Interface
17 —Power Interface
18 —Storage compartment
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Burroughs
4 Printer Installation
4.1 Unpacking the Printer
ReceiptNOW
TM
User Manual
Please check the packing list when unpacking the printer. If something is missing or damaged, please contact Burroughs at 1-800-BURROUGHS.
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Burroughs
4.2 Printer Installation
ReceiptNOW
TM
User Manual
1) Printer should be installed on a flat surface.
2) Printer should be kept away from water.
3) Avoid placing printer in a location that would subject it to vibration or impact.
4) The printer should only be plugged into an electrical outlet that has a safety ground .
5) Allow the proper space for printer operation and maintenance. Please see picture below showing the printer open and reserve enough operating space.
6) Follow the Instructions on the Read Me First! document to complete the installation and to print sample receipts.
For more detailed installation instructions and to print a test configuration printout, proceed with the next Installation section.
4.3 Printer Power Connection
1) Make sure that the printer ‘s power switch is turned off.
2) Connect power plug into power socket behind the printer.
Attention
:
Please unplug the power supply brick from the AC outlet, if not using the printer for a long time.
4.4 Connecting Interface Cable
1) Make sure printer ‘s power switch is turned off.
2) Plug connecting USB or Ethernet interface cable into appropriate socket.
3) Connect the other end of cable to the computer.
4.5 Paper Roll Installation and Print Check
4.5.1 Check Printing Paper
Paper may be installed while the power and interface cables are connected. Please check paper type before printing.
4.5.2 Install/Change Paper Roll
1) Turn off power.
2) Pull the handle and open front cover.
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Burroughs ReceiptNOW
TM
User Manual
3) Using the paper width adjustment wheel, adjust to fit the width of the paper being installed, as shown below.
Roll the adjustment wheel towards the rear of the unit to adjust for wider rolls. Roll the adjustment wheel towards the front of the unit to adjust for narrower rolls. After the paper roll is installed, it should be loose so that it rotates easily.
4) Put paper roll into printer according to directions shown on the label.
5) Pull out paper end and close front cover.
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Burroughs
4.6 Paper Low Adjustment Setting
4.6.1 Paper Low Sensor
ReceiptNOW
TM
User Manual
ReceiptNOW paper low detect is adjusted at the factory. If necessary, it can be adjusted by changing the paper low sensor ‘s position. The paper low sensor location is shown in bright pink below.
4.6.2 Adjusting the Paper Low Setting
Adjust the paper low sensor ‘s position to change the remaining paper quantity that will cause a low paper warning. The paper low setting has three levels. Below red line shows paper low setting. Push the bar to change red line position and change paper remaining quantity that will cause the low paper warning to be triggered. The following three pictures show the paper remaining qua ntity settings and the approximate amount of paper remaining that will cause the low paper warning.
Max, ~3 meters of paper remain Mid, ~2 meters of paper remain Min, ~1 meter of paper remains
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Burroughs
4.7 Printer power on and self test
ReceiptNOW
TM
User Manual
1) Make sure power cable is connected to the printer and the paper roll is loaded.
2) Make sure POWER INDICATOR LIGHT is off and printer is powered off.
3) Hold down the feed key while turning the printer on. The printer will perform a self-test and then print
‗Press and Release FEED key to print characters‘ and ‗Press and Hold FEED key to configure the printer ‘. The printer will change to holding state and PAPER INDICATOR LIGHT blinks.
4) When the self-test page is finished, press the FEED key briefly to print test characters or hold the
FEED key down to configure the printer. For specific function and operational approach for using the
FEED button to configure the printer, please refer to Appendix A ―Parameter Setting by FEED Button‖.
4.8 Ethernet IP Address Configuration
ReceiptNow printers that have an Ethernet interface are factory configured for a default IP address of
192.168.1.251. Changes to the unit‘s default IP address or to set the unit for DHCP mode can be done by communicating with the unit via a web browser set to the default IP address as shown in the screen shot below. The web browser utility can also provide printer and interface status.
The current IP address of the printer can be determined by powering on the printer while holding the feed button down which will cause the printer to print out a test form which lists various hardware and communication interface parameters.
If the printer does not appear to respond to the proper IP address, the most likely cause is that the printer is not currently configured in a manner that is compatible with the network to which it is connected.
Check with your network system administrator to insure that the settings for ‗DHCP‘, ‗Gate Way‘ and ‗IP
Address‘ are compatible with the network.
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Burroughs ReceiptNOW
TM
User Manual
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Burroughs
5 Printer Routine Maintenance
ReceiptNOW
TM
User Manual
Attention
:
Make sure power is off for maintenance.
Use isopropyl alcohol or ethanol for cleaning print head and roller. Burroughs suggest use of either isopropyl alcohol based thermal printing cleaning swab (Part number 751920912) or ethanol based thermal printing cleaning swab (Part number 757300999) Do not use gasoline, acetone or organic solvent.
When cleaning sensors, do not turn on printer until isopropyl alcohol or ethanol has totally evaporated.
Recommended maintenance interval is no longer than 1 month.
5.1 Clearing Jammed Paper
Steps for clearing paper jam are as follows:
1.
Turn off power and open front cover.
2.
Clear jammed paper and close front cover.
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Burroughs
5.2 Clean Print Head and Roller – Once Per Month
ReceiptNOW
TM
User Manual
Steps for cleaning print head and rubber covered roller are as follow s:
1) Turn off power. Open front cover.
2) Wait approximately 5 minutes until the print head is totally cooled down after printing.
3) Wipe out stains and dust on print head and rubber covered roller with isopropyl alcohol or ethanol soaked and wrung-out cotton cloth. Burroughs suggest use of either isopropyl alcohol based thermal printing cleaning swab (Part number 751920912) or ethanol based thermal printing cleaning swab (Part number 757300999)
4) Do not close front cover until isopropyl alcohol or ethanol evaporates.
5.3 Clean Paper Sensor
If ‗out of paper‘ error is not reported correctly, you should clean paper sensors. Cleaning steps are as follows:
1)
2)
Turn off power.
Open front cover. Remove transparent cover plate over sensors (shown in bright pink below).
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Burroughs
3)
ReceiptNOW
TM
User Manual
Use a soft cotton cloth dipped in isopropyl alcohol or ethanol (to be wrung out) to wipe out dust and stains on the sensor surface. Burroughs suggest use of either isopropyl alcohol based thermal printing cleaning swab (Part number 751920912) or ethanol based thermal printing cleaning swab
(Part number 757300999)
4) Do not install transparent cover plate until isopropyl alcohol or ethanol has evaporated. Close front cover.
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Burroughs
6 Interface Signals
ReceiptNOW
TM
User Manual
6.1 USB Interface
1) Parameter
Data transmission: Supports USB2.0 high-speed protocol.
Connector (Printer End): USB B serial socket, support USB HUB
2) Interface signal definition and function description
Pin No.
1
Signal
Name
VBUS
Description
+5V
2 DATA- Printer data transmission negative phase side
3
4
DATA+
GND
Printer data transmission normal phase side
Ground
3) Interface Connector
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Burroughs
6.2 Ethernet Interface
ReceiptNOW
TM
User Manual
1) Interface Characteristics
Supports 10/100BASE-T Communication
Compatible with Standard Ethernet II frame type.
INDICATOR LIGHT indicates the status of network connections and data transfer status.
Supports 9100 Port Print
Supports state return
Supports parameter configuration
Supports firmware online upgrade
Supports HTTP-based printer status inquiry and interface module maintenance.
2) Support Protocol
IP
、
ARP
、
ICMP
、
UDP
、
TCP
、
DHCP
、
TFTP
、
HTTP
、
IPX
、
LPR
3) Interface Signal Definition
Interface adopts 10BASE-T standard which is consistent with IEEE802.3. Interface signal is defined as follow:
Pin
1
2
3
4
5
6
7
8
Signal Name
TX+
TX-
RX+
NC
NC
RX-
NC
NC
Instruction
Data Send +
Data Send -
Data Receive +
Reserve
Reserve
Data Receive -
Reserve
Reserve
Interface module pin list
Interface module socket picture
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Burroughs
6.3 Power Interface Definition
Power interface signal definition
Pin
1
Signal Name
E
2
3
L
N
ReceiptNOW
TM
User Manual
24V power supply interface definition
Pin Signal Name
1
2
3
+24V
GND
NC
Attention
:
The communication cord (such as the USB cable) should not be plug ged or unplugged with power on.
Avoid wiring that runs parallel with other high voltage electricity lines.
Use shielded communication cable.
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Burroughs
7 Recovering From Errors
ReceiptNOW
TM
User Manual
If there is a printer error, you can refer to this chapter for appropriate handling. If problems still exist, please contact Burroughs at 1-800-BURROUGHS.
7.1 Printer does not work
Issues Reasons
Power Indicator Light: Green
Error Indicator Red
Solution
POWER INDICATOR
LIGHT is off and printer does not work. (See 7.3 for description)
Printer has no power.
Power switch is off.
PCBA or power supply is damaged.
Connect to power supply
Turn printer power switch on.
Contact Burroughs at
1-800-BURROUGHS
7.2 Error Indicator Light and Buzzer Alarm – See Section 7.3 for Descriptions
Issues
ERROR INDICATOR LIGHT blinks and buzzer beeps
ERROR INDICATOR LIGHT blinks and buzzer beeps
ERROR INDICATOR LIGHT blinks and buzzer beeps
ERROR INDICATOR LIGHT blinks and buzzer beeps
Reasons
Paper Out
Solution
Adjust or replace paper roll
Front cover open Close front cover
Paper Low
Cutter Default
Replace paper roll
Contact Burroughs at
1-800-BURROUGHS
ERROR INDICATOR LIGHT blinks and buzzer beeps
Printer has a serious fault – 4,
5 or 6 beeps
Contact Burroughs at
1-800-BURROUGHS
Reference
User Manual
User Manual
User Manual
7.3 Indicator Light and Buzzer Information
Indicator Light Name Status
Bright
Out
Out
Blink
Explanation
Printer is powered on
Printer is powered off
Normal Status
Error Status or paper low status
1
)
Error Indicator Light and Information
Error Type
Paper Low
Out of Paper
Front cover open
Cutter Error
Input Voltage Abnormal
Overheated Print Head
Attention
:
Error Indicator Light
Flash slowly
Flash 2 times then repeat
Flash 3 times then repeat
Flash 4 times then repeat
Flash 5 times then repeat
Flash 6 times then repeat
Buzzer
No beep
Beep 2 times
Beep 3 times
Beep 4 times
Beep 5 times
Beep 6 times
The ReceiptNOW printer detects print head temperature. If the print head is overheated, a protection circuit will cut off print head power and stop printing. T he print head will stop printing at 65° C
(149°F).
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Burroughs
7.4 Issues emerging during print process
Issues Reasons
ReceiptNOW
TM
User Manual
Paper output is crumpled or bent
Stops printing
Paper is not cut
No printing, light printing or smeared print
Paper Jam
Paper Jam
Paper Jam
Incorrect installation of paper roll
Wrong paper type
Dirty print head or rubber covered roller
Solution
Open front cover.
Check paper track and cutter. Clear jammed paper.
Open front cover.
Check cutter. Clear jammed paper.
Open front cover.
Check cutter. Clear jammed paper.
Check if paper is installed properly and that thermal coated side of paper is ‗up‘.
Use recommended thermal paper.
Clean print head or rubber covered roller.
Reference
Low print density
Increase print density and satisfy needs.
Appendix
A:
Parameter
Setting by
Feed
Button
Lengthwise printing missing or streaks
Dirty print head or rubber covered roller.
Print head failure
Clean print head or rubber covered roller
Contact Burroughs at
1-800-BURROUGHS
User
Manual
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Burroughs
8 Installation method for supporting various scanners
8.1 SmartSource Open Installation
ReceiptNOW
TM
User Manual
8.2 SmartSource Installation
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Burroughs
8.3 TS240 Installation
ReceiptNOW
TM
User Manual
8.4 CR-55 scanner Installation
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Burroughs
8.5 LS150 scanner Installation
ReceiptNOW
TM
User Manual
8.6 VISION X scanner Installation
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Burroughs ReceiptNOW
TM
User Manual
9. Power Management
Power management for ReceiptNOW has four work modes: off, ready, active, and suspend.
When power is on or after a print task, the printer will be in ready mode.
After 5 minutes in ready mode without a print task, the printer will change to suspend mode.
When there is a print task, the printer will automatically wake up and change to active mode.
After completion of print task, the printer will change to ready mode.
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Burroughs
Appendix A: Parameter Setting by Feed Button
Parameter setting by Feed button
MAIN MENU
Exit ->1
Print Self Test ->2
Configuration ->3 CONFIGURATION
Exit Without Save ->1
Exit With Save ->2
Communication ->3 Back To Last Menu ->1
Mechanism
Hardware
&
->4
Usb Interface ->2
Ethernet Interface ->3
Rx Buff Size ->4
ReceiptNOW
TM
User Manual
USB
MODE
MODE:API
Back To Last
Menu
->1
WinDriver
Mode
API Mode
->2
->3
No parameters to be set for Ethernet
RX BUFFER SIZE:4K
Bytes
Back To Last
Menu
->1
4k Bytes ->2
45 Bytes ->3
64K Bytes ->4
HARDWARE SETTINGS
Back To Last Menu ->1
Mark Sensor
Cutter
Buzzer
->2
->3
->4
MARK
Disable
SENSOR:
Back To Last
Menu
->1
Enable
Disable
CUTTER: Enable
->2
->3
Back To Last
Menu
->1
Enable
Disable
BUZZER:
Volume
Back To Last
Menu
->2
->3
Normal
->1
Low Volume
Normal
Volume
High Volume
->2
->3
->4
Higher Volume ->5
Highest
Volume
Disabled
->6
->7
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Burroughs
Print Settings ->5
Power Supply ->5
ReceiptNOW
TM
User Manual
POWER
Normal
SUPPLY:
Back To Last
Menu
->1
->2 Normal
Low
Mode
Power
->3
PRINT SETTINGS
Back To Last
Menu
->1
Darkness
Settings
->2
Paper Roll Width ->3
Left Margin
Right Margin
CR Command
Code Page
->4
->5
->6
->7
DARKNESS
SETTING: Normal
Back To Last
Menu
Low
Normal
->1
->2
->3
High
Extra High
->4
->5
PAPER
WIDTH:80.0mm
ROLL
Back To Last
Menu
Back To Last
Menu
->1
57.5mm
69.5mm
76.5mm
80.0mm
->2
->3
->4
->5
82.5mm ->6
LEFT MARGIN:7mm
->1
0mm
1mm
3mm
5mm
->2
->3
->4
->5
7mm
9mm
->6
->7
RIGHT MARGIN:9mm
Back To Last
Menu
->1
0mm
1mm
3mm
5mm
->2
->3
->4
->5
7mm
9mm
CR
Disable
Back To Last
Menu
->6
->7
COMMAND:
->1
Enable
Disable
CODE
SETTING
Back To Last
Menu
->2
->3
PAGE
->1
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Burroughs
Paper
Settings
Sensor
->6
ReceiptNOW
TM
User Manual
Print codepages all
->2
Select codepage a
->3
Save Paper Level ->8 SAVE PAPER LEVEL
Two-color Mode
Gray Scale Mode
->9
->10
PAPER
SETTINGS
NEAR END
Back To Last
Menu
->1
Back To Last
Menu
Disable
25%
50%
75%
100%
TWO-COLOR
SETTINGS
Back To Last
Menu
Max Two-color
Power
->1
->1
->2
->2
->3
->4
->5
->6
Power
Proportion
->3
Gray
Mode:Mode3
Back To Last
Menu
Scale
->1
Mode 0
Mode 1
Mode 2
Mode 3
Mode 4
Mode 5
Mode 6
Mode 7
->2
->3
->4
->5
->6
->7
->8
->9
Two-color Power
:
Normal
Back To
Last Menu
->1
High
Normal
->2
->3
Low ->4
Disable ->5
Power
Proportion
:
50%
Back To
Last Menu
60%
->1
->2
55%
50%
->3
->4
45%
40%
35%
30%
->5
->6
->7
->8
Paper Low Alarm ->2
PAPER LOW ALARM:
Enable
Back To Last
Menu
Enable
->1
->2
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Burroughs
Set
Config
Default
->7
FONTA/FONTB
Settings
->8
ReceiptNOW
TM
User Manual
Disable ->3
Stop Print When
PAPER Low
->3
STOP PRINT WHEN
PAPER LOW: Disable
Paper Near End
Sensor
->4
Back To Last
Menu
Enable
Disable
->1
->2
->3
PAPER NEAR END
SENSER: Enabled
SET DEFAULT
CONFIGURATION
Back To Last
Menu
Enable
Disable
->1
->2
->3
Back To Last
Menu
->1
Set Printer To
Default
Configuration
->2
Current Font:FONTA
Back To Last
Menu
->1
Select FONTA
Select FONTB
->2
->3
Select UDFONTA ->4
Beep settings ->9
Select UDFONTB ->5
Beep settings: Disabled
Back To Last Menu ->1
Enable External
Herald
->2
Enable Internal buzzer
->3 BEEP MODE
Back To Last
Menu
Mode 1
Mode 2
Mode 3
Mode 4
Mode 5
->1
->2
->3
->4
->5
->6
All Beep disabled ->4
Set Printer Mode ->10 Printer Mode: Default Mode
Back To Last Menu ->1
Default Mode ->2
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Burroughs
Cutter Test
Sensor Test
Print Statistics
Calibration
BTP-2002NP
Mode
Enter code, then hold
Button Down at least 1 second to validate
->4
->5
Sensor Test Mode:
ERROR LED state will change according to sensor state
To EXIT, hold button down at least 1 second
->6 SRN 2PTR STATISTICS
TCUT
TLFS
ONTIME
->7
:0
:0
:0
->3
ReceiptNOW
TM
User Manual
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