2000 Manual - DIYControls

2000 Manual - DIYControls
SENSAPHONE® 2000
User’s Manual
■■■■■■■■■■■■■
LIT-0018
SENSAPHONE 2000
User’s Manual
Version 4.1.2
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Sensaphone 2000 User’s Manual
Every effort has been made to ensure that the information in this document is complete, accurate and up-to-date. Sensaphone assumes no
responsibility for the results of errors beyond its control. Sensaphone
also cannot guarantee that changes in equipment made by other manufacturers, and referred to in this manual, will not affect the applicability of the information in this manual.
Copyright © 1998 by Sensaphone®
Fourth Edition, version 4.1.2, May, 2008.
Written and produced by Sensaphone
Please address comments on this publication to:
Sensaphone
901 Tryens Road
Aston, PA 19014
Touch Tone is a registered trademark of AT&T.
Important Safety Instructions
Your Sensaphone 2000 has been carefully designed to give you years
of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting
yourself or damaging the unit:
Read the installation and operating instructions in this manual carefully. Be sure to save it for future reference.
Read and follow all warning and instruction labels on the product
itself.
To protect the Sensaphone 2000 from overheating, make sure all openings on the unit are not blocked. Do not place on or near a heat source,
such as a radiator or heat register.
Do not use your Sensaphone 2000 near water, or spill liquid of any
kind into it.
Be certain that your power source matches the rating listed on the AC
power transformer. If you’re not sure of the type of power supply to
your facility, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
Do not overload wall outlets and extension cords, as this can result in
the risk of fire or electric shock.
Never push objects of any kind into this product through ventilation
holes as they may touch dangerous voltage points or short out parts
that could result in a risk of fire or electric shock.
To reduce the risk of electric shock, do not disassemble this product,
but return it to Sensaphone Customer Service, or another approved
repair facility, when any service or repair work is required. Opening or
removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the unit is subsequently used.
If anything happens that indicates that your Sensaphone 2000 is not
working properly or has been damaged, unplug it immediately and
follow the procedures in the manual for having it serviced. Return the
unit for servicing under the following conditions:
1. The power cord or plug is frayed or damaged.
2. Liquid has been spilled into the product or it has been
exposed to water.
3. The unit has been dropped, or the enclosure is damaged.
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Sensaphone 2000 User’s Manual
4. The unit doesn’t function normally when you’re following the
operating instructions.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the
leak.
CAUTION
To reduce the risk of fire or injury to persons, read and follow these
instructions:
1. Use only the following type and size battey: 6V 3.4AH sealed
lead-acid rechargeable battery
2. Do not dispose of the battery in a fire. The cell may explode.
Check with local codes for special disposal instructions.
3. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause damage to the eyes or skin. It may be
toxic if swallowed.
4. Exercise care in handling the battery in order not to short the
battery with conducting materials such as rings, bracelets, and
keys. The battery or conductor may overheat and cause burns.
FCC Requirements
Part 68: The Sensaphone 2000 complies with Part 68 of the FCC
rules. On the back of the unit there is a label that contains, among
other information, the FCC Registration Number and the Ringer
Equivalence Number (REN) for this equipment. You must, upon
request, provide this information to your local telephone company.
The REN is useful to determine the quantity of devices that you may
connect to your telephone line and still have all of those devices ring
when your telephone number is called. In most, but not all areas, the
sum of the REN’s of all devices connected to one line should not
exceed five (5.0). To be certain of the number of devices that you may
connect to your line, you may want to contact your local telephone
company to determine the maximum REN for your calling area.
This equipment may not be used on coin service units provided by the
telephone company. Connection to party lines is subject to state tariffs.
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Should the Sensaphone 2000 cause harm to the telephone network,
the telephone company may discontinue your service temporarily. If
possible, they will notify you in advance. But if advance notice isn’t
practical, the telephone company may temporarily discontinue ser-
vice without notice and you will be notified as soon as possible. You
will be informed of your right to file a complaint with the FCC. The
telephone company may make changes in its facilities, equipment,
operations, or procedures where such action is reasonably required in
the operation of its business and is not inconsistent with the rules and
regulations of the FCC that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
If you experience trouble with this equipment, or you need information on obtaining service or repairs, please contact:
Sensaphone
901 Tryens Road, Aston, PA 19014
610.558.2700
Fax: 610.558.0222
The telephone company may ask that you disconnect this equipment
from the network until the problem has been corrected or until you are
sure that the equipment is not malfunctioning.
Part 15: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Telephone Consumer Protection Act
The FCC Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send a message unless such message contains,
in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent and an
identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine
or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which
charges exceed local or long-distance transmission charges.)
To comply with this law, you must enter the following information into
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Sensaphone 2000 User’s Manual
your Sensaphone 2000:
Date & Time as shown in the System Programming section of this
manual.
Name and telephone number to identify the source of the FAX transmission as shown in the System Programming section of this manual.
Canadian Department of Communications Statement
Notice: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective operational and
safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable
method of connection. In some cases, the company’s inside wiring
associated with a single line individual service may be extended by
means of a certified connector assembly (telephone extension cord).
The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any repairs
or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal
device denotes the percentage of the total load to be connected to a
telephone loop which is used by the device to prevent overloading.
The termination on a loop may consist of any combination of devices
subject only to the requirement that the total of the Ringer Equivalence
Numbers of all the devices does not exceed 5.0. For Sensaphone
2000, the Ringer Equivalence Number is 0.3.
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1 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT.
THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD TERMS AND
CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING
YOUR SENSAPHONE PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF
DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS
LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION
AND/OR USE OF THE PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS
AND CONDITIONS OF THIS LIMITED WARRANTY (HEREINAFTER REFERRED
TO AS "LIMITED WARRANTY OR WARRANTY"). IF YOU DO NOT AGREE TO THE
TERMS AND CONDITIONS OF THIS WARRANTY, INCLUDING ANY LIMITATIONS OF
WARRANTY, INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU
SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT TO THE SELLER FOR
A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS
TO THE APPLICABILITY OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING
ACCEPTANCE OF THE TERMS AND CONDITIONS HEREIN AND AS TO THE
APPLICABILITY OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION TERMS OR
LIMITATIONS OF LIABILITY.
1. WARRANTOR: In this Warranty, Warrantor shall mean "Dealer, Distributor, and/or
Manufacturer."
2. ELEMENTS OF WARRANTY: This Product is warranted to be free from defects in
materials and craftsmanship with only the limitations and exclusions set out below.
3. WARRANTY AND REMEDY: One-Year Warranty—In the event that the Product does
not conform to this warranty at any time during the time of one year from original purchase,
warrantor will repair the defect and return it to you at no charge.
This warranty shall terminate and be of no further effect at the time the product is: (1)
damaged by extraneous cause such as fire, water, lightning, etc. or not maintained as
reasonable and necessary; or (2) modified; or (3) improperly installed; or (4) misused; or (5)
repaired or serviced by someone other than Warrantors’ authorized personnel or someone
expressly authorized by Warrantor’s to make such service or repairs; (6) used in a manner
or purpose for which the product was not intended; or (7) sold by original purchaser.
LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR
DAMAGES: THE WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED
TO REPAIR OR REPLACEMENT OF THE PRODUCT, AT THE WARRANTOR’S OPTION
AS TO REPAIR OR REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE LIABLE
OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL
AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY
LABOR COSTS, PRODUCT COSTS, LOST REVENUE, BUSINESS INTERRUPTION
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Sensaphone 2000 User’s Manual
LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR
FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO
CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED
IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR
REPLACEMENT ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL
BE PAYMENT TO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND
IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT
OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES
OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS
INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR
INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT
NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND
WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.
WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A
CIRCUMSTANCE ARISES WHERE WARRANTORS ARE FOUND TO BE LIABLE FOR
ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES, NEGLIGENCE, OMISSIONS,
INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN WARRANTORS’ PRODUCTS
OR SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID
BY THE CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $250.00,
WHICHEVER IS GREATER. YOU HEREBY RELEASE WARRANTORS FROM ANY AND
ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.
INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND
AND HOLD HARMLESS WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, AGAINST ANY
AND ALL CLAIMS, DEMANDS OR ACTIONS BASED UPON ANY LOSSES, LIABILITIES,
DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING
ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION,
OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT
A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE.
YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO
SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES,
AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR ANY AND ALL LIABILITIES
POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON
ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED
TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT
MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO
USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE
WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER
OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPT AS NECESSARY TO
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ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.
EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES DESCRIBED
HEREIN CONSTITUTE THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER.
ALL IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING: THE
WARRANTY OF MERCHANTIBILITY AND THE WARRANTY OF FITNESS FOR A
PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
AND THE WARRANTY OF NON-INFRINGEMENT AND/OR ANY WARRANTY ARISING
FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
It must be clear that the Warrantors are not insuring your premises or business or
guaranteeing that there will not be damage to your person or property or business if you use
this Product. You should maintain insurance coverage sufficient to provide compensation
for any loss, damage, or expense that may arise in connection with the use of products or
services, even if caused by Warrantors’ negligence. The warrantors assume no liability for
installation of the Product and/or interruptions of the service due to strikes, riots, floods, fire,
and/or any cause beyond Seller’s control, further subject to the limitations expressed in any
License Agreement or other Agreement provided by Warrantors to purchaser.
The agreement between the Warrantors and the Purchaser, including but not limited to the
terms and conditions herein shall not be governed by the Convention for the International
Sale of Goods. Where applicable, the Uniform Commercial Code as adopted by the State of
Delaware shall apply.
4. PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: In the event that the
Product does not conform to this warranty, the Product should be shipped or delivered
freight prepaid to a Warrantor with evidence of original purchase.
5. LEGAL REMEDIES AND DISCLAIMER: Some jurisdictions may not allow, or may place
limits upon, the exclusion and/or limitation of implied warranties, incidental damages and/or
consequential damages for some types of goods or products sold to consumers and/or the
use of indemnification terms. Thus, the exclusions, indemnification terms and limitations
set out above may not apply, or may be limited in their application, to you. If the implied
warranties can not be excluded, and the applicable law permits limiting the duration of
implied warranties, then the implied warranties herein are to be limited to the same duration
as the applicable written warranty or warranties herein. The warranty or warranties herein
may give you specific legal rights that will depend upon the applicable law. You may also
have other legal rights depending upon the law in your jurisdiction.
6. CHOICE OF FORUM AND CHOICE OF LAW: In the event that a dispute arises out of
or in connection with this Limited Warranty, then any claims or suits of any kind concerning
such disputes shall only and exclusively be brought in either the Court of Common Pleas of
Delaware County, Pennsylvania or the United States District Court for the Eastern District of
Pennsylvania.
Regardless of the place of contracting or performance, this Limited Warranty and all
questions relating to its validity, interpretation, performance and enforcement shall be
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Sensaphone 2000 User’s Manual
governed by and construed in accordance with the laws of the State of Delaware, without
regard to the principles of conflicts of law.
Effective date 05/01/2004
SENSAPHONE
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700 Fax: 610.558.0222
www.sensaphone.com
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TABLE OF CONTENTS
Important Safety Instructions . . . . . . . . . . . . . . . . . iii
CAUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Telephone Consumer Protection Act . . . . . . . . . . . . . . v
Canadian Department of Communications Statement vi
1 YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . vii
Chapter 1: Introduction . . . . . . . . . . . . . . . 17
Programming Interface . . . . . . . . . . . . . . . . . . . . . . . 18
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 2: Installation . . . . . . . . . . . . . . . . 20
OPERATING ENVIRONMENT . . . . . . . . . . . . . . . . . .
MOUNTING THE UNIT . . . . . . . . . . . . . . . . . . . . . . . .
POWER SURGE PROTECTION . . . . . . . . . . . . . . . . .
BATTERY BACKUP . . . . . . . . . . . . . . . . . . . . . . . . . .
SERVICE LIFE . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
REPLACING THE BATTERY . . . . . . . . . . . . . . . . . .
Turning the Sensaphone 2000 on . . . . . . . . . . . . . .
TELEPHONE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INPUT CONFIGURATION . . . . . . . . . . . . . . . . . . . . .
LED INDICATORS . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
20
21
21
21
22
23
23
24
24
26
Chapter 3: Communications . . . . . . . . . . . 28
Installing and Starting the Software . . . . . . . . . . . 28
Minimum requirements . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Windows™ 98 (or greater) Installation . . . . . . . . . . . . 28
Running the Software . . . . . . . . . . . . . . . . . . . . . . . . 29
Sensaphone 2000 Menu Bar . . . . . . . . . . . . . . . . . . 29
Communications Setup . . . . . . . . . . . . . . . . . . . . . . 30
Local Port Configuration . . . . . . . . . . . . . . . . . . . . . . . 30
Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Communication Status . . . . . . . . . . . . . . . . . . . . . . . . . 31
Advanced Comm Setup . . . . . . . . . . . . . . . . . . . . . . . . 32
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Sensaphone 2000 User’s Manual
Table of Contents
Chapter 4: Programming . . . . . . . . . . . . . 36
SETTING UP NEW UNITS . . . . . . . . . . . . . . . . . . . . . 36
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
COMMUNICATING WITH THE
SENSAPHONE 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 38
Local Communication . . . . . . . . . . . . . . . . . . . . . . . . . 38
Modem Communication . . . . . . . . . . . . . . . . . . . . . . . . 38
Off-line Communication . . . . . . . . . . . . . . . . . . . . . . . . 39
SYSTEM PROGRAMMING . . . . . . . . . . . . . . . . . . . . 40
System Identification . . . . . . . . . . . . . . . . . . . . . . . . 41
Unit Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Unit Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Unit Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Auto Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . .42
Dialout Settings: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Dialing Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Dialing Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voice Repetitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Maximum Calling Rounds . . . . . . . . . . . . . . . . . . . . . . . 43
Alpha Pager Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Access: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Acknowledgment Code . . . . . . . . . . . . . . . . . . . . . . . . . 43
Voice Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Slave ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Incoming Calls: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Rings Until Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Carrier Wait Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
E-mail Delivery Settings . . . . . . . . . . . . . . . . . . . . . . . . 44
INPUTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Input Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Value (with units) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Min & Max . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clear Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Input Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table Low & Table High . . . . . . . . . . . . . . . . . . . . . . . . .
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45
45
45
46
46
46
46
47
47
47
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Label/Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Alarm Programming tab: . . . . . . . . . . . . . . . . . . . . . . . 49
Inputs Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Alarm Low Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Alarm High Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Recognition Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Alarm Enable/Disable: . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Alarm Reset Time: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
MONITORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Displaying Input Monitors . . . . . . . . . . . . . . . . . . . . . .
Delete Input Monitors . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bar Reading: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gauge Reading: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contact Status Monitor: . . . . . . . . . . . . . . . . . . . . . . . .
51
51
51
51
52
53
Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Destination: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special Dialing Codes: . . . . . . . . . . . . . . . . . . . . . . . . .
Special Alphanumeric Pager Dialing Codes . . . . . . . .
Call Zones: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Call Mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dial Type: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intercall Delay: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Send Report: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
54
55
56
57
58
59
60
60
Interval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Start Time: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inputs Being Logged: . . . . . . . . . . . . . . . . . . . . . . . . . .
Downloading the Data Logger . . . . . . . . . . . . . . . . . . .
Viewing the Data Logger (on-line): . . . . . . . . . . . . . . .
Viewing the Data Logger (off-line): . . . . . . . . . . . . . . .
61
61
62
63
63
63
Downloading the Event Logger: . . . . . . . . . . . . . . . . .
Viewing the Event Logger: . . . . . . . . . . . . . . . . . . . . . .
Unit selection: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Event types: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Query Times: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
65
66
66
67
67
67
DESTINATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
DATALOGGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
EVENT LOGGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
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Sensaphone 2000 User’s Manual
Table of Contents
Reset Event Logger: . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Current Status: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Data Logger: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Use Start Time: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Report Interval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 5: Status Report and Voice
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Playing/Recording Messages using the Voice Record
Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Local Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Chapter 6: Operation . . . . . . . . . . . . . . . . . 73
PART ONE: ALARM DIALOUT AND
ACKNOWLEDGMENT . . . . . . . . . . . . . . . . . . . . . . . . 73
Alarm Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialout Note: Call Progress . . . . . . . . . . . . . . . . . . . . .
Alarm Call Mode: Until Acknowledged vs. Inform . . .
Alarm Dialout - Voice . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Dialout - Beeper . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Dialout - Alphanumeric Pager . . . . . . . . . . . . . .
Alarm Dialout - Modem . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Dialout - Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Dialout - E-mail . . . . . . . . . . . . . . . . . . . . . . . . . .
73
73
73
73
74
74
74
75
75
75
ALARM ACKNOWLEDGMENT . . . . . . . . . . . . . . . . . 76
Alarm Acknowledgment - Voice Dialout . . . . . . . . . . . 76
Alarm Acknowledgment - Beeper Dialout . . . . . . . . . . 76
Alarm Acknowledgment - Alphanumeric Pager Dialout77
Alarm Acknowledgment - Automatic (Max Calls) . . . . 79
Acknowledgement ID . . . . . . . . . . . . . . . . . . . . . . . . . . 79
PART TWO: REPORT DIALOUT . . . . . . . . . . . . . . . . 80
PART THREE: CALL-IN STATUS . . . . . . . . . . . . . . . . 80
Voice Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Auto Answer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Chapter 7: Polling . . . . . . . . . . . . . . . . . . . 82
Changing the Polling Schedule . . . . . . . . . . . . . . . . 86
Deleting a Poll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Chapter 8: Web Page Creation . . . . . . . . 87
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Internet Access Settings . . . . . . . . . . . . . . . . . . . . . 88
HTML Web Page formatting . . . . . . . . . . . . . . . . . . . 89
Browser Page Refresh . . . . . . . . . . . . . . . . . . . . . . . . .
Logo Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Web Page Filename . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WML Filename exception . . . . . . . . . . . . . . . . . . . . . . .
“Create Now” button . . . . . . . . . . . . . . . . . . . . . . . . . . .
90
90
90
91
91
Web Page Delivery (FTP) . . . . . . . . . . . . . . . . . . . . . 91
Viewing the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Updating the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 92
Frequently Asked Questions . . . . . . . . . . . . . . . . . . 93
Chapter 9: E-mail Host Option . . . . . . . . 95
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How Does It Work? . . . . . . . . . . . . . . . . . . . . . . . . . . 95
PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Programming the E-Mail Telephone Number . . . . . . . 96
Auto-Answer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Frequently Asked Questions . . . . . . . . . . . . . . . . . . 97
Chapter 10: Output Control . . . . . . . . . . . 99
Setting the Output Mode . . . . . . . . . . . . . . . . . . . .
Manual Output Mode . . . . . . . . . . . . . . . . . . . . . .
Alarm Condition and Unacknowledged
Alarm Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Custom Values Mode . . . . . . . . . . . . . . . . . . . . . .
Touch-Tone Control . . . . . . . . . . . . . . . . . . . . . . .
100
100
100
100
101
APPENDIX A: Checking Your Sensaphone
2000 for Proper Operation . . . . . . . . . . . 103
APPENDIX B: System Events List . . . . 104
APPENDIX C: Engineering Specifications107
Setting Up a Polling Schedule . . . . . . . . . . . . . . . . . 82
APPENDIX D: Thermistor Tables . . . . . . 111
Polling Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
APPENDIX E: RS232 Specifications . . . 113
General Set Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
xiv
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Sensaphone 2000 User’s Manual
APPENDIX F: Troubleshooting . . . . . . . . 114
APPENDIX G: Accessories . . . . . . . . . . 120
APPENDIX H: Returning the Unit
for Repair . . . . . . . . . . . . . . . . . . . . . . . . . 122
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Test Log . . . . . . . . . . . . . . . . . . . . . . . . . . 127
xvi
Chapter 1: Introduction
Chapter 1: Introduction
Welcome to the Sensaphone 2000 by Sensaphone. The 2000 is a
powerful monitoring, alarm, and data logging system. It can monitor
equipment and environmental conditions using 8 universal inputs, plus
built-in power failure detection. The Sensaphone 2000 also features a
programmable output and a wide variety of communication options:
user recordable voice, fax, modem, numeric pager, alphanumeric
pager, and internet e-mail. In addition, you can generate a web page
based on the information in your 2000 and post it on the internet at a
programmable time interval.
The Sensaphone 2000 is a fully programmable environmental monitoring system for unattended or remote applications. The unit will monitor and alarm on (8) universal inputs including: N.O./N.C. contact,
2.8K & 10K thermistor, 4–20mA, 0–5V, run time accumulator, and
pulse count. The unit will also monitor AC power and battery condition. The unit also includes a relay output which may be controlled
manually through the software, remotely via touch-tone telephone,
or automatically using programmable high and low setpoints. On the
front of the unit are LED indicators to show the operating status. Each
input (including power) has a red status LED indicating the alarm status of the input. There is also a green LED for Battery status, a green
LED for System-On status and amber LEDs for Phone and Output
status.
The unit can be programmed via a local serial port or remotely by
modem using an IBM compatible computer with the Windows operating system and the included Manager 2000 software package. All
programming is stored in nonvolatile memory. The manager 2000
software also permits the user to upgrade the internal firmware using
the Flash Upgrade feature on the Diagnostic screen. The unit is
capable of performing data logging of the (8) universal inputs, power
and battery voltage. The data logging is stored in nonvolatile memory.
A real-time clock is also included to time stamp logged data and to
schedule reports. The unit is capable of sending automatic reports on
a programmable time basis (i.e. Send a report every x hours starting at
time xx:xx). Reports may be sent via fax or e-mail, and will be sent to
all destinations programmed to receive reports. The report comprises
a cover page and the unit data, which includes the current conditions
of each input, power status and battery condition. If the data logger is
enabled and programmed to be sent with reports, a data log report will
also be sent at this time. You have the additional option of retrieving
the data logger information locally or remotely on demand. You can
17
Sensaphone 2000 User’s Manual
Chapter 1: Introduction
also have the 2000 call your PC and upload the entire datalogger and
eventlogger, storing the information in the Sensaphone 2000 database.
The unit comes in an aluminum enclosure with tabs for wall or panel
mounting. Terminal connections for inputs are easily accessible from
the front of the unit. The unit is powered via a plug-in adapter and a
6V 3.4AH rechargeable battery is built-in to keep the unit running for
up to 10 hours in the event of a power failure. Circuitry in the unit will
maintain proper charging of the battery system. The unit is capable of
alarming via voice, alphanumeric pager, numeric pager, fax or e-mail.
You also have the capability to program a call list for each input as
well as four time zones to assign telephone numbers to. You can even
monitor the input values in real-time through the local port or on-line
via modem.
About This Manual
This manual comprises the instructions and commands necessary to
install and program the Sensaphone 2000. Additional summary and
application chapters are included to help you speed programming and
to understand Sensaphone 2000’s features. You should thoroughly read
this manual to establish a basic understanding of the system and keep
it as a reference.
Programming Interface
Manager 2000 Windows-programming software is included to allow
quick and easy access to all of the unit’s programmable parameters.
Sophisticated features such as realtime input monitoring, graphical bar
and gauge displays, polling of multiple units and a database to store
and query data logger information, all combine to provide a complete
monitoring system. Internet options for creating web pages and delivering e-mail are also included. The Programming and Operation chapters provide step-by-step instructions on how to use all of the unit’s
features.
Technical Support
If any questions arise upon installation or operation of the Sensaphone
2000, please contact Sensaphone Technical Service Department at the
number shown below and have the following information:
• Date of purchase
__________________
• Serial number
__________________
Technical support is available from 8:00 AM to 5:00 PM, EST.
Sensaphone
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700
FAX: 610.558.0222
www.sensaphone.com
e-mail: [email protected]
18
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Sensaphone 2000 User’s Manual
Chapter 2: Installation
POWER SURGE PROTECTION
Chapter 2: Installation
This chapter provides information to install the Sensaphone 2000.
Please read the entire chapter before starting.
OPERATING ENVIRONMENT
The Sensaphone 2000 should be mounted and operated in a clean,
dry environment. The unit is microprocessor controlled and as a result
it should not be installed near devices that generate strong electromagnetic fields. Such interference is typically generated by power
switching equipment such as relays or contactors. A poor operating
environment may result in unwanted system resets and/or system
lockup. The temperature range the unit can operate in is 32°F to 122°F
(0°C to 50°C). If the unit needs to operate below freezing, a strip
heater should be installed nearby.
The Sensaphone 2000 can be damaged by power surges and lightning
through the telephone line and the power supply. Although the unit
has built-in surge protection, we strongly recommend that additional
protection be obtained for the unit and for any electronic equipment
that is attached to your power supply and telephone lines. Power surge
protection is especially important if you live in a lightning-prone area.
BATTERY BACKUP
The Sensaphone 2000 includes an internal UPS that automatically switches
to battery backup in the event of an AC power failure. The battery in the
Sensaphone 2000 is a 6 Volt 3.4AH rechargeable gel cell. This battery will keep
the unit operating for approximately 10 hours when fully charged and under
normal operating conditions. Note: The unit will not turn on unless AC power
is connected, regardless of the condition of the back-up battery.
MOUNTING THE UNIT
When you receive the unit, carefully remove it from the box. Mounting
tabs with holes are provided on the left and right sides of the enclosure (see figure below). Mount the unit in a position that allows easy
access to the input terminal block, battery compartment, on/off switch
and the programming port. Also, there must be a power outlet and
telephone jack close to the unit.
CAUTION: The Sensaphone 2000 is a sensitive electronic device.
Personnel and work area should be grounded before coming into
contact with this device. Do not install the Sensaphone 2000 near
strong electrostatic, electromagnetic, magnetic or radioactive fields.
SERVICE LIFE
Over time and with periodic use, the battery will begin to lose its capacity,
resulting in less overall backup time. Under normal operating conditions, three
or four years of dependable service life can be expected or between 200 and
1000 charge/discharge cycles, depending on the average depth of discharge,
number of discharge cycles, and operating temperature. Eventually, battery
replacement will be required to maintain a dependable level of service.
11.56"
2.95"
System ON
Power Alarm
Phone
2.95"
0.25" dia.
Battery OK
SENSAPHONE
®
2000
Mounting Dimensions
20
21
Sensaphone 2000 User’s Manual
REPLACING THE BATTERY
The battery in the Sensaphone 2000 can be replaced by following the instructions listed below. Be sure to read all safety messages and follow the instructions in order as listed. Several tools will be required to change the battery:
• New 6V battery (Sensaphone part #BAT-0006)
• Philips head screwdriver
• Needle-nose pliers
Chapter 2: Installation
Turning the Sensaphone 2000 on
Thread the power supply cord through the strain relief ring next to the
power jack, and plug it in. Then plug the transformer into a 115VAC
60Hz outlet. The ring anchors the cord, protecting the plug and jack.
Slide the power switch to ON to start the unit. The System-On LED
should glow steadily.
CAUTION: REPLACE BATTERY ONLY WITH A 6V 3.4AH
GEL CELL BATTERY.
WARNING: TURN THE POWER SWITCH OFF AND
DISCONNECT THE AC POWER CORD AND TELEPHONE
LINE FROM THE UNIT.
Step 1) Locate the power switch on the front side of the unit and turn the 2000 off.
Step 2) Disconnect the power cord from the back of the unit.
Step 3) Disconnect the phone line from the front of the unit.
Step 4) Remove the two screws on the left side that secure the battery cover. Carefully remove the battery cover by sliding it to the left.
Step 5) Slide the battery out. There will be a red wire (positive) and a black wire (negative) connected to the battery. Using needle nose pliers, remove the connector with the black wire from the battery first. Gently wiggle it off.
Step 6) Using needle nose pliers, remove the connector with the red wire from the battery.
Step 7) Attach the connector with the red wire to the positive terminal of the NEW battery.
Step 8) Attach the connector with the black wire to the negative terminal of the NEW battery.
Step 9) Slide the battery in to the compartment and replace the cover. Secure the cover with the two screws.
Step 10) Re-attach the power cord and telephone line.
Step 11) Turn the Power Switch back on.
It is important to note that when the unit is turned off, all programming is retained in non-volatile memory via the internal 3V lithium
battery. The rechargeable battery is not in use when the power switch
is off.
TELEPHONE LINE
Connect the Sensaphone 2000’s PHONE LINE jack to a standard 2
wire analog phone line. The unit dials using pulse or tone, with loop
start only. The Sensaphone 2000 will recognize ringer frequencies
from 16 to 60 Hz and will operate with all standard analog telephone
systems that accept pulse or tone dialing.
Phone Line:
Attach standard
phone line here.
Power Off/On
Phone Ext. is the
“Line Seizure” jack
for use with other
phone devices.
Output can be used to control an external
device either manually or automatically.
To record messages, plug a
telephone directly into this jack.
DO NOT connect a Phone Line
RS232 for data communication
to this jack.
. .. .. .. ..
Phone Phone
Ext.
Line
Voice
Record
NO C NC
Output
RS232 Port
CAUTION: Do NOT connect the unit’s VOICE
RECORD jack to a live telephone line as this will cause
permanent damage to the unit.
Certain private telephone systems and public switching equipment
may not accept the unit’s dialing or may generate an unacceptable ring
signal. In those cases, a dedicated line may be required for the unit.
22
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Sensaphone 2000 User’s Manual
Chapter 2: Installation
Consult the supplier of your telephone system if you encounter problems.
CAUTION: Never install telephone wiring during a
lightning storm. Never install telephone jacks in wet
locations unless the jack is specifically designed for wet
locations. Never touch uninsulated telephone wires or
terminals unless the telephone line has been disconnected
at the network interface. Use caution when installing or
modifying telephone lines.
Line Seizure
Line seizure gives the 2000 unit the ability to “seize” the telephone
line when it needs to dial out. For example, if an emergency occurs
which puts the 2000 in alarm mode, the unit will be able to dial out
even if a telephone has been left off the hook. To the right of the
PHONE LINE jack is another labeled PHONE EXT. This jack can be
used to share a phone line with other devices (telephone, fax machine,
modem) and to give the 2000 priority in the event of an emergency.
To make use of this feature you must have all the extension devices
originate from the PHONE EXT. jack. Whenever the unit must make
an alarm phone call, the unit will disconnect any current phone calls
and seize the line for its own use. The unit will continue to seize the
line until the alarm has been acknowledged.
INPUT CONFIGURATION
The Sensaphone 2000 can accept analog and digital inputs over the
range 0-5VDC. It can also accept current from 4–20mA transducers.
The input load for current transducers is 220 Ohms.
To set the input configuration, adjust the jumpers located just below
the terminal block. Needlenose pliers are recommended for moving
shunts. There is one for each input so that each input can be individually configured. For thermistors, N.O./N.C.(normally open/normally
closed) dry contacts, run time and pulse count, set the jumper to the
left (marked TMP/DRY). For current transducers set the jumper to the
right (marked 4–20mA). For 0–5VDC transducers, remove the jumper
or simply hang it off one pin for storage purposes. See the figure
below.
24
WIRING SENSORS AND TRANSDUCERS
Thermistors: The unit will accept 2.8K and 10K thermistors. These
should be wired to an input terminal and the adjacent ground terminal.
For compatible thermistors check the thermistor data in the appendices. 2.8K Thermistor temperature range: -125ºF to 124ºF (-87ºC to
51ºC); 10K Thermistor temperature range: -90ºF to 200ºF (-68ºC to
93ºC).
Dry Contacts: Only contacts which have no voltage or current applied
may be used. Connect the contact to an input terminal and an adjacent ground terminal. Do NOT try to monitor a contact that switches
120VAC. This will permanently damage the unit.
4–20mA: A 4–20mA transducer requires you to have an external DC
power supply for the transducer. Make sure the input is configured for
4–20mA.
Connect the positive wire of your transducer to the positive terminal
of your DC power supply. Connect the negative terminal of the transducer to an input terminal on the Sensaphone 2000. Connect the negative terminal from your power supply to the adjacent ground terminal
on the 2000.
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Sensaphone 2000 User’s Manual
Chapter 2: Installation
Phone:
LED On: Unit is communicating on the phone line
LED Off: Unit is not using the phone line
Output:
LED On: The output relay is ON
LED Off: The output relay is OFF
The different sensor types connected to the terminal block.
LED INDICATORS
The LEDs provide on-site alarm and status information. Listed below
are descriptions of how the LEDs work.
Inputs 1–8 and Power:
LED Off: Input OK
LED Blinking: Unacknowledged alarm exists
LED On: Acknowledged alarm exists
Battery:
LED On: Battery condition OK
LED Blinking: Battery condition low
LED Off: Battery very low
System-On:
26
LED On: System power on
LED Off : System power off
27
Chapter 3: Communications
Sensaphone 2000 User’s Manual
Chapter 3: Communications
This section describes how to install and configure the Sensaphone
2000 Windows Software for your computer and modem.
Installing and Starting the Software
Minimum requirements
486 or better computer (Pentium recommended)
10 MB of free disk space
32 MB or more of RAM
CD ROM drive
Microsoft Windows™ 98, ME, NT, 2000 or XP
Monitor
Mouse
Modem
Installation
The Manager 2000 software is easy to install. Make sure that all
Windows applications are closed before attempting to run Setup. If
you encounter problems during installation, please call Sensaphone
Technical Support at (610)558-2700.
The Sensaphone 2000 Software for Windows will install to a directory
named C:\S2000, unless you choose to change the directory name.
Windows™ 98 (or greater) Installation
1.Start Windows.
Running the Software
To run the software, double-click the 2000 icon. When the software
runs for the first time a configuration screen will appear. This will
automatically configure your modem settings and local serial port if
selected. If you have an external modem, make sure it is ON before
you proceed. If you would prefer to configure the software manually,
you may do so after installation. When you start the software you’ll
see the main menu and toolbar. These menus and tools will allow
you to open new 2000 units, communicate with existing 2000 units,
observe real-time input values and numerous other features. Pictured
below is the Automatic Port Detection frm.
Automatic Port Detection screen
Sensaphone 2000 Menu Bar
The menu bar at the top of the window lists menu commands for
selecting a unit, configuring your communication ports, sending and
receiving programming, enabling automatic features and other functions. You can choose these commands by clicking them with the
mouse. Many frequently used commands are also available as tools on
the Toolbar.
2.Insert the Sensaphone 2000 CD ROM. The installation program
should run automatically. Follow the prompts as directed. Be sure
to also install the Borland database when prompted.
If the software does not install automatically, then click the Windows
Start button, and select Run and type in d:/setup.exe. Click OK.
Follow the prompts as directed. Be sure to install as well the Borland
database when prompted.
3.Reboot your computer when the installation is complete.
28
Menu Toolbar
The following table briefly describes each menu. Shortcut keys that
you can use to display each menu are included in parentheses next to
the menu names.
29
Chapter 3: Communications
Sensaphone 2000 User’s Manual
Menu name
Functions under this menu...
_________________________________________________________
File (Alt, F)
Adding new units, opening units, closing
units, loading data, saving data, deleting
data, printing information, exiting.
_________________________________________________________
Config (Alt, C)
Communications Setup, Communications
Status, Advanced Comm Setup, Options
_________________________________________________________
Program (Alt, P)
Inputs, Destinations, System, Reporting, Output
_________________________________________________________
Functions (Alt, U) Data Logging, Auto Answer, View Events, Diagnostics
_________________________________________________________
Polling (Alt, O)
Unit Schedule, Enable, Internet Options
_________________________________________________________
Window (Alt, W)
Modem Setup
Select the serial port that communicates with your modem and select
the maximum baud rate of your modem. This will typically be all that
is required to configure your modem; however, additional options have
been included and are described below.
Retries: This is the number of times Manager 2000 will attempt to call
a Sensaphone 2000 if it encounters a busy signal or is unsuccessful at
making a connection during any manual attempt to call out.
Dial Time Out: If a modem connection is not established with a
Sensaphone 2000 before this time expires, Manager 2000 software
terminates the call.
Modem Setup String: Manager 2000 allows you to enter a setup string
using the AT command set. These are usually only needed if you are
having trouble getting your modem to connect to a Sensaphone 2000
unit. See your modem Operator’s Manual for a list of AT commands
supported by your modem. Note that Manager 2000 software will send
the “AT” part of the command automatically.
Cascade, Tile, Arrange Icons, Minimize all
_________________________________________________________
Help (Alt, H)
About, Help
_________________________________________________________
Communications Setup
The software will communicate to your 2000 through your computer’s
local serial port or through your modem. These communication paths
must be properly configured for a connection to be established. (If
you ran the auto-configure option at start-up, you may skip over this
section.) To configure the communications settings manually, click on
Configuration>Communications Setup.
Local Port Configuration
Select the appropriate serial port to communicate with the 2000. This
must be a serial port on your computer that is unused and can be connected to the Sensaphone 2000’s RS232 port.
30
Communications Setup form
Communication Status
The Communication Status screen provides information regarding
communication performance, communication errors and text descriptions of communication activity in real time. The screen is useful for
troubleshooting communication problems. The parameters for error
thresholds and packet timing are adjustable in the Advanced Comm
Setup menu.
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Chapter 3: Communications
Sensaphone 2000 User’s Manual
Level 5:
Adds packet data
Level 6:
Adds notification of input status polling
Level 7:
Adds polling packet data
Packet Retries: Information flows back and forth between Sensaphone
2000 and your PC in data “packets.” Both automatically check for
packet transmission errors. When a bad packet is detected, it gets sent
again. Packet Retries determines how many times a packet is sent
before a communication error is logged.
Error Threshold: Determines how many consecutive errors will result
in a disconnect.
Communication Status form
Advanced Comm Setup
The Advanced Comm Setup form can be used to tune and customize
the communication performance of Manager 2000. Typically you will
not need to change these parameters for any reason.
CPU Usage Level: This parameter determines how much processor
time is devoted to running the Manager 2000 program. The value
can be set between 0 and 9, where a setting of 9 allocates the highest amount of processor time to the Manager 2000 software. If you
will be running other programs concurrently with Manager 2000 you
may want to set this parameter to a lower number (7 or 8 typically) to
provide additional processor time to other applications. Note that setting this value to a lower number will slow communications with your
Sensaphone 2000.
Retry Time Out: This is the amount of time Manager 2000 will wait
for a response from a Sensaphone 2000 unit before it decides to make
another request.
Packet Time Out: The amount of time before the PC gives up
and determines that an individual modbus request has timed out.
Decreasing this parameter will not increase performance, but increasing the parameter may remove occasional errors.
advanced comm setup
Listed below is a description of each of the parameters on the form:
Options
The Options form (under the Configuration menu) allows you to customize the display to your taste.
Status Level: This parameter determines which messages will appear
in the display on the Communication Status form. There are eight levels of messages:
32
Level 0:
Messaging disabled
Level 1:
Adds significant events and errors
Level 2:
Adds modem events, writes to unit & file messages
Level 3:
Adds packet errors, advanced modem mesages,
download messages
Level 4:
Adds notification of read from unit
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Chapter 3: Communications
Sensaphone 2000 User’s Manual
file play when an alarm is received, check the box labeled Audible
Notification of Incoming Alarm Call. A default sound file is included,
called S2KAlarm.wav, which says “Sensaphone 2000 Alarm exists.”
You can click the Play button (arrow) to preview the sound file. If
you would like to select a different WAV file, click the “...” button
and locate another. If you do not have a sound card you can choose
to have your computer beep instead by checking the Beep PC Speaker
option. You can also elect to have incoming alarm information print
out automatically by checking the Print Event Log button.
options screen
You can have the Toolbar and/or the Statusbar be displayed or hidden.
You can elect to see the commands as icons with text or as icons only.
The Statusbar can be placed at the far right end of the Toolbar only if
you choose “Buttons have Icons Only” in the Tool Bar box. Otherwise
it appears on the bottom right of your screen. (See figure below.)
statusbar (at far right of Toolbar)
The On-Line Timeout, if selected, will automatically disconnect you
from the Sensaphone 2000 when there is no mouse movement for the
duration of time you specify. The range is 1 minute to 24 hours and
the default, when you turn on this feature, is 1 hour.
In the section titled Incoming Alarm Notification, you can enable a
feature which will play a WAV file when an alarm is received and you
can also choose to print alarms. A WAV file is a recorded audio message that Windows can play through your sound card. To make a WAV
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
Chapter 4: Programming
The Sensaphone 2000 software provides access to all of the unit’s
programming through point-and-click menus. The unit can be programmed either locally through the serial port or remotely via modem.
When you are finished programming, the Sensaphone 2000 Windows
software provides the option to save the unit’s programming on your
computer for backup purposes. You must save this programming
information in order to view the programming off-line for any unit.
Once you save the programming for a particular unit, you may copy
the same information into another unit if desired. A default programming file (defaults.s2k) is included in case you want to restore the unit
to factory default settings.
New Unit Data Form
SETTING UP NEW UNITS
When a new unit is added you will be prompted to fill in a Unit Data
form. This form holds the unit’s description and phone number as
well as password information. Sensaphone 2000 features two-level
password access: one for programming and one for status. Statusonly access allows you to view input values and programming but
does not allow you to change any parameters. This is useful if you
want to allow multiple users to view the information for this unit but
do not want them to be able to change anything.
If this is the first time the unit is being accessed you must set up both
passwords.
When other users add this unit to their computer you can give them
the status password and/or the programming password depending on
your requirements. When logging in using the status password the
software will automatically send the password during the initial connect sequence. When logging in using the program password you will
be prompted to enter the password after connecting. You may also
allow the software to automatically log in with the programming password by clicking the “Save program password to disk” box.
Note that if you do not enter a programming password, a
default password of “S2000” will be entered for you.
Procedure
1. Click the Open button on the Toolbar,
then click the “New”
button on the “Open Connection” form. Or, from the menu bar
choose File, then New Unit.
2. Fill in the Unit Description and Phone Number. This sets up a
record that the software will reference whenever you want to communicate with or check information about this unit.
3. Enter a status password. If this the first time the unit is being set
up, you must also enter a programming password, too, or you will not
be able to program the unit.
4. From Login Access Level, select the type of password access you
wish to log in with: status or programming.
*
The status password allows viewing access only. No
programming changes will be possible. The status password is automatically saved to your hard disk and will be
entered for you when you attempt to communicate with
the unit.
*
The programming password allows full access to all
parameters. By clicking the “Save program password to
disk” box, the software will automatically enter the programming password for you when you attempt to communicate with the unit.
5. Click on OK to add the new unit to your computer’s database.
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
COMMUNICATING WITH THE SENSAPHONE 2000
This section describes the procedure for communicating with a
Sensaphone 2000 unit.
Note: the 2000 can only communicate with one person
at a time. This means that if someone is logged on
through the RS232 port, the unit will NOT answer a call,
nor will it make any calls until the connection is closed.
Conversely, if someone is on-line using the modem, you
cannot log on through the RS232 port.
Choose Local or Modem communication.
Connection form
Local Communication
For Local communication you must connect one of your computer’s
serial COM ports to the 2000’s RS232 port.
1. Click the Open button on the Toolbar. The “Open Connection”
form will appear.
2.Choose the unit you want to connect with from the text box.
3.Select “Local” Connection Mode.
4. Click on Connect.
Your PC will connect locally to the Sensaphone 2000 unit. If a local
connection is not established, see the Troubleshooting section of this
manual.
Modem Communication
For Remote communication you must have a modem and a telephone
line connected to your computer.
1. Click the Open button on the Toolbar. The “Open Connection”
form will appear.
2.Choose the unit you want to connect with from the text box.
38
3.Select “Modem” Connection Mode.
4. Click Connect.
Your PC will instruct the modem to dial the Sensaphone 2000 unit
using the phone number from the Unit Data form. The Sensaphone
2000 will answer the call and establish a connection with your modem.
If a remote connection is not established, see the Troubleshooting section of this manual.
Off-line Communication
Off-line communication provides a method of viewing the programming in a unit without being connected. You can also query, view
or print information from the Data Logger or Event Logger while
off-line. For Off-line communication you must have a data file saved
for the unit selected. This can only be created after you have finished
programming a unit while on-line and saved the programming. The
Manager 2000 software will prompt you to save when you exit, or
you can save by clicking File>Save Data from the menu bar. A “File
Save” box will appear so that you can enter a file name for that unit.
Do not change the .s2k extension because the software uses this to
identify Sensaphone 2000 data files.
MANAGING UNIT PROGRAMMING FILES
The programming parameters of a Sensaphone 2000 unit should be
saved to a Data File in your computer. There are several reasons for
this:
1. In order to view a unit’s programming off-line, you need to save
the unit’s programming in a Data File.
2.Once you save the programming for a particular unit, you may
copy the same information into another unit.
3.It’s a good idea to have a backup copy of a unit’s programming in
case the unit gets damaged.
The Manager 2000 Windows software allows you to view saved
Sensaphone 2000 unit information without being connected to a unit.
You may view a unit’s programming, or view a unit’s downloaded Data
Logger or Event Logger. In order to view a unit’s programming, you
need to save the unit’s programming in a Data File while still on-line.
To create a Data File:
While you are on-line, choose “File” from the main menu, then select
“Save Data.” Enter a file name, then click “OK.”
This will create an Offline Data File.
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
To view a Data File Off-line:
1. Click the “Open” button on the Toolbar. The “Open Connection”
form will appear.
2.Choose a unit from the text box.
3.Click Edit on the “Open Connection” form. The name of the last
Off-Line Data File that was created or saved appears in the lower
left corner of the Unit Data form. Click “OK” to accept the file
or click the Browse button next to the filename to select another
file.
4. Under Connection Mode, select “Off-line.”
5. Click “Connect.”
The Manager 2000 software will display the programming parameters
as if you were connected with a unit. You can view these parameters,
but you can’t change them.
To delete a Data File:
Choose “File” from the main menu, then select “Delete Data File.”
Select the file you wish to delete and click “OK.”
To load an existing Data File into a Sensaphone 2000 Unit:
1. Establish an on-line connection with a Sensaphone 2000 (either
Local or via Modem).
2.Choose “File” from the main menu, then select “Load Data.”
3.Select the Data File you wish to load, then click “OK.”
The selected Data File will be loaded into the Sensaphone 2000. All
existing programming in the unit will be overwritten.
SYSTEM PROGRAMMING
The System form includes the global system parameters that apply to
the unit in general. You must be online with the unit to program the
System parameters. Once you are online, choose Program from the
main menu, then select System. You can also access the System programming from the Toolbar button labeled System.
Below is a list of the parameters, their default settings and the range
of programming for each parmeter.
System Settings form
System Identification
Unit Phone Number
The Unit’s Phone Number is the identification number of the
Sensaphone 2000 and can be up to 16 digits long. This is automatically filled in from the information you provided when setting up the
unit on your computer. This number must be programmed to be the
same as the telephone number where the unit is installed. The Unit’s
Phone Number serves several purposes:
1. When using your PC and Manager 2000 software to remotely
program a Sensaphone 2000, this is the number your modem will
dial to contact the unit.
2.It’s the first thing spoken by Sensaphone 2000 during any voice
call: “Hello, this is (Unit Phone Number).”
3.When Sensaphone 2000 sends a cover page with a Fax transmission or alerts an alphanumeric pager, the Unit’s Phone Number is
sent as part of the information.
Unit Description
The Unit Description is the text description of the Sensaphone 2000.
It can be up to 32 characters long. This is automatically filled in
from the information you provided when setting up the unit on your
computer. When Sensaphone 2000 sends a cover page with a Fax
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Sensaphone 2000 User’s Manual
transmission or alerts an alphanumeric pager, the Unit Description is
sent as part of the basic information.
Clock:
Unit Date & Time
The date and time are automatically programmed into a new unit,
based on your computer’s date and time. This will occur the very first
time you go online. If you are in a different time zone you will need
to correct the time accordingly.
Auto Daylight Savings
This instructs Sensaphone 2000 to automatically correct the time
twice a year for daylight savings.
Programmable settings: On, Off
Default setting: On
Dialout Settings:
Dialing Method
The Dialing Method parameter lets you program whether Sensaphone
2000 will dial out in Pulse or Tone. The default setting is Tone.
Dialing Prefix
The “Dialing prefix” box on the System Settings screen is for email
prefixes only. If for instance the 2000 is on an office phone system
where it had to dial a “9” to get an outside line, entering a “9” here
will force the 2000 to dial “9” before dialing the email server phone
number.
To enter a specific prefix for dialout types other than email, go instead
to the Dialout Destination screen (see “Destinations” section later
in this chapter) and enter the prefix with the phone number in the
Destination column, following the instructions under “Special Dialing
Codes.” You must enter each prefix manually for each individual
phone number that requires one.
Voice Repetitions
The number of times Sensaphone 2000 repeats the alarm message during a dial out alarm call.
Programmable range: 0–10
Default setting: 3
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Chapter 4: Programming
Maximum Calling Rounds
The maximum number of times Sensaphone 2000 will dial through a
list of destinations to attempt to deliver either an alarm or a report.
Programmable range: 0–100 calling rounds
Default setting: 100 calling rounds
Alpha Pager Speed
This is the baud rate of the data connection between Sensaphone 2000
and your alphanumeric pager service.
Programmable settings: 300, 1200, 2400
Default setting: 1200
Access:
Acknowledgment Code
This is the code used to acknowledge an alarm via Touch-Tone telephone.
Programmable range: 0–999999 from 1 to 6 digits long. Note: When
using an acknowledgment code with leading zeros, all digits must
be included. If the acknowledgment code is 000888, simply entering
“888” will NOT acknowledge the alarm.
Default setting: 555
Voice Password
Sensaphone 2000 allows you to record input and ID voice messages.
These messages are protected by the voice password. The voice
password must be entered on a Touch-Tone phone keypad in order to
record voice messages.
Programmable range: 0–999999 from 1 to 6 digits long.
Default setting: 555
Slave ID
This is the modbus address of the Sensaphone 2000 unit. It is set by
default and should not be changed unless you are using multiple units
that might have the same, and therefore conflicting, ID numbers. The
Slave ID can be set to any number between 1 and 247. It should never
be set to “0,” as this will keep you from communicating with the unit.
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Sensaphone 2000 User’s Manual
Passwords
This command allows you to change Sensaphone 2000’s programming
and status passwords. You can only change these if you are on-line and
have logged on using the programming password.
Incoming Calls:
Rings Until Answer
This is the number of times Sensaphone 2000 will let the phone ring
before it answers an incoming call.
Programmable range: 1–15 rings
Default setting: 1 ring
Carrier Wait Time
Chapter 4: Programming
INPUTS
The Sensaphone 2000 monitors 8 universal inputs, power, and battery condition. You must be on-line with the unit to program the Input
parameters. Once you are on-line, choose “Program” from the main
menu, then select “Inputs.” You can also access Input programming
from the Toolbar button labeled Inputs.
There are 3 tabs on the Inputs form:
Status, Alarm Programming, and Configuration.
Status tab
The Status tab shows the name, value, units of measure, status, alarm
state, and Min/Max values for all of the inputs.
The Carrier Wait Time is the amount of time Sensaphone 2000 will
wait for a modem connection when it receives an incoming call.
NOTE: Do not set this parameter too short, otherwise a
modem connection may never be established.
Programmable range: 10–60 seconds
Default setting: 35 seconds
E-mail Delivery Settings
These parameters allow you to select between using the Sensaphone
e-mail service (fee required) and your own PC to deliver Sensaphone
2000 e-mail. If you have internet access on your computer see
Chapter 9 for information on setting up your computer as an email host. Note that if you will not be sending e-mail from your
Sensaphone 2000, you can disregard this section.
•
Select “Use Default Server Phone #” if you will be using the
Sensaphone e-mail server.
•
Select “Custom Phone #” if you will be configuring your own
computer as an e-mail host. Enter the telephone number of your
computer in the space provided. This is the number the 2000 will
call when it needs to send an e-mail.
Inputs Status tab
Listed below is a description of the information found on the Status
tab of the Inputs form:
Input Name
This field will allow you to type in a 16 character description for each
input.
Value (with units)
This is the real time state or value of each input. If a unit of measure
has been selected for the input, it will also be displayed here. If you
choose Pulse Count or Run Time as your Input Types and double click
on their respective Values, you will pop up a small screen on which to
preset the values for each.
Display range for 0–5V, 4–20mA, and Temperature input types:
-99,999.9 to 99,999.9
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Sensaphone 2000 User’s Manual
Display range for Pulse Count and Run Time: 0 to 999,999. You can
choose hours, minutes, or seconds for time measurement, under the
Configuration tab. When the limit of 999,999 is reached, the value
will return to zero.
Chapter 4: Programming
Configuration tab
The Configuration tab shows the name, type, high and low table
values, calibration setting, and label/units or all of the inputs.
Status
This is the current status of each input with respect to that input’s
alarm programming. For any input that displays a numeric value,
(temperature, 4–20mA, 0–5VDC, pulse count, or time accumulator)
the Status column will display either Okay, High, or Low. For N.O./
N.C. inputs, the Status Column will display either Open, Closed, or
the label selected for that input from the Configuration tab.
State
The actual alarm state of the input. There are 5 possible alarm states:
No Alarm, Waiting, Alarm, Outstanding, and Cleared.
Definitions:
No Alarm (green)—A digital input is in its normal position or an analog input is within the programmed alarm limits.
Waiting (yellow)—A digital input is in the alarm position or an analog
input has gone outside of the programmed alarm limits but the input’s
alarm recognition time has not expired.
Alarm, Alarm High, Alarm Low (red)—A digital input has remained
in the alarm position or an analog input has remained outside of the
programmed alarm limits for the length of the alarm recognition time.
An unacknowledged alarm exists.
Cleared (purple)—An alarm has been acknowledged, but the input is
still in the alarm position or is still outside of the programmed alarm
limits.
Outstanding (pink)—An unacknowledged alarm exists but the input
has returned to its normal position or back to within the programmed
alarm limits.
Min & Max
The highest and lowest values an input has reached. Digital inputs
have no Min or Max values, while other inputs may have only a Max.
Clear Alarms
The button marked “Clear Alarms” will, when pressed, clear all set
alarms.
Note: To clear an individual alarm, double click on it in
the “State” column.
46
Configuration tab
Listed below is a description of the information found on the
Configuration tab of the Inputs form:
Input Type
This can be one of eight types: Normally Open (N.O.), Normally
Closed (N.C.), 0–5V, 4–20mA, 2.8K thermistor, 10K thermistor, Pulse
count or Time Accumulator.
Table Low & Table High
An important feature that Sensaphone 2000 offers is the ability to
create a unique linear table for each 4–20mA or 0–5V analog input.
The Table Low & Table High fields are used to define the upper and
lower analog display limits for 4–20mA and 0–5V input types. For
example, suppose you’re using a 4–20mA transducer to measure the
depth of water in a 75 foot well. Simply enter a Table Low of 0, and a
Table High of 75 and the Sensaphone 2000 will scale the input to read
between 0 and 75.0. The Table Low & Table High fields are also used
to set the upper and lower limits for the bar and gauge monitors found
on the Monitor form.
Programmable ranges
Table Low: -99,999.9 to 99,999.9
Table High: -99,999.9 to 99,999.9
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
Alarm Programming tab:
Default settings:
Table Low value: 0
Table High value: 100
The Alarm Programming tab shows the name, high and low alarm limits, alarm recognition time, call list, dialout enable status, and alarm
reset time for all of the inputs.
Calibration
To compensate for minor variances in sensor accuracy, an offset may
be programmed for each input. For example, if input #3 is sensing
temperature and is reading 2.5 degrees too high, then the calibration
for input #3 should be set at -2.5 to obtain an accurate reading. Digital
inputs (N.O. and N.C.) cannot be calibrated.
Programmable range: +/-999.9 units
Default setting: 0.0
Label/Units
This field lets you identify the input value using specific units of measure and/or a description of the input condition. Several selections
for dry contacts are listed with an O: or C: next to them to differentiate the “Open” contact label from the “Closed” contact label. The
label/unit that is selected will also be spoken during a voice telephone
call (except for “Custom”). You may choose from any of the selections provided or pick “Custom” to create your own label (except for
RunTime and N.O/N.C.). Select “Custom” and a “Customize Units”
box like he one below will pop up.
Alarm Programming tab
Listed below is a description of each of the programming options
found on the Alarm Programming tab of the Inputs form:
Inputs Name
This field will allow you to type in a 16 character description for each
input.
Alarm Low Limit
This is the value which will cause the unit to make alarm dialouts on
an input low condition.
Customize Units box
Note that for N.O. and N.C. input types, units of NONE will result in
the unit speaking “open” or “closed” during a status report.
Selectable units of measure: none, degrees F, degrees C, inches, feet,
gallons, liters, psi, gpm, volts, amps, hours, minutes, seconds
Default setting: none
0–5V, 4–20mA, and Temperature:
Programmable range: -99,999.9 to 99,999.9
Default setting: 0
Pulse Count and Run Time Accumulator:
N/A
Alarm High Limit
This is the value which will cause the unit to make alarm dialouts on
an input high condition.
0–5V, 4–20mA, and Temperature:
Programmable range: -99,999.9 to 99,999.9
Default setting: 100
Pulse Count and Run Time Accumulator:
Programmable range: 0 to 999,999
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Sensaphone 2000 User’s Manual
Default setting: 1,000
NOTE: Regarding thermistors, the actual programmable range
will depend upon the type of thermistor, as follows: 2.8K
thermistor temperature range, from -125ºF to 124ºF (-87ºC to
51ºC); 10K thermistor temperature range, from -90ºF to 200ºF
(‑68ºC to 93ºC).
Chapter 4: Programming
MONITORS
The Manager 2000 software provides the user with the ability to monitor all of a Sensaphone 2000’s inputs in real-time graphical form. You
must be on-line with a unit to monitor its inputs. Once on-line, you
can access real-time input monitoring from the Toolbar button labeled
Monitors.
Recognition Time
This is the time required for an out of tolerance condition to become
an alarm. The input must remain above or below the alarm limit continuously for the entire time in order to become an alarm.
0–5V, 4–20mA, and Temperature:
Programmable range: 0 seconds–270 minutes
Default setting: Inputs 1–8: 3 seconds
AC Power:
Programmable range: 0 seconds–270 minutes
Default setting: 5 minutes
Pulse Count and Run Time Accumulator:
N/A
Call List
Click this button to display the list of destinations the unit will call to
deliver an alarm message for each input. Sensaphone 2000 will call
the destinations in numerical order. Place a check next to each destination you want Sensaphone 2000 to call for an alarm on the currently
selected input.
Default setting: All
Monitors screen
Displaying Input Monitors
To display a monitor, from the Monitor menu choose File>New, then
select the desired input and monitor type. More than one monitor may
be displayed for each input.
Delete Input Monitors
To delete a monitor, select it by clicking on it. Next, choose
File>Delete from the Monitor menu.
Monitor Types
There are 3 types of input monitors: Bar, Gauge, and Contact Status.
Below is a view of each and an explanation of its features.
Alarm Enable/Disable:
This will enable or disable the dialout for this input.
Default setting: Enabled
Alarm Reset Time:
This is the time allowed for an acknowledged alarm’s fault condition to be corrected before the unit resets (reactivates) the alarm and
begins the dialout process all over again. The default setting for this
parameter is 0 minutes and 0 seconds, meaning that the alarm reset
feature is disabled.
Programmable range: 0 min, 0 sec to 270 min, 0 sec
Default setting: 0 min, 0 sec (disabled)
50
Bar monitor
Bar Reading:
This is the real-time value of the input. This number is white if the
input status is OK, but will change to red if the input goes above or
below the programmed alarm limits.
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Chapter 4: Programming
Low Limit
High Limit
The lowest possible reading of the monitor. This is taken from the
Table Low field on the Configuration tab of the Inputs form.
The highest possible reading of the monitor. This is taken from the
Table High field on the Configuration tab of the Inputs form.
High Limit
Low Alarm Limit
The highest possible reading of the monitor. This is taken from the
Table High field on the Configuration tab of the Inputs form.
(lower red zone) The low alarm limit for this input. This is taken
from the Low Limit field on the Alarm Programming tab of the Inputs
form.
Low Alarm Limit
(lower red zone) The low alarm limit for this input. This is taken
from the Low Limit field on the Alarm Programming tab of the Inputs
form.
High Alarm Limit
High Alarm Limit
(upper red zone) The high alarm limit for this input. This is taken
from the High Limit field on the Alarm Programming tab of the Inputs
form.
Minimum Input Reading
(upper red zone) The high alarm limit for this input. This is taken
from the High Limit field on the Alarm Programming tab of the Inputs
form.
(lower black triangle) This is the lowest value reached by this input.
This is taken from the MIN field on the Status tab of the Inputs form.
Minimum Input Reading
Maximum Input Reading
(lower black triangle) This is the lowest value reached by this input.
This is taken from the MIN field on the Status tab of the Inputs form.
(upper black triangle) This is the highest value reached by this input.
This is taken from the MAX field on the Status tab of the Inputs form.
Maximum Input Reading
(upper black triangle) This is the highest value reached by this input.
This is taken from the MAX field on the Status tab of the Inputs form.
Contact Status monitor
Gauge monitor
Gauge Reading:
This is the real-time value of the input. This number is white if the
input status is OK, but will change to red if the input goes above or
below the programmed alarm limits.
52
Contact Status Monitor:
The Contact Status monitor displays a different graphic depending on
the Label/Units selected for a particular input. The displayed graphics
are as follows:
Input Label/Units Input OK graphic
Input ALARM graphic
none
[check mark]
[red X]
Low Limit
OK/Fault
[check mark]
[red X]
The lowest possible reading of the monitor. This is taken from the
Table Low field on the Configuration tab of the Inputs form.
On/Off
[Light Bulb - ON]
[Light Bulb - OFF]
Running/Stopped
[Traffic Light - GREEN]
[Traffic Light - RED]
AC Power
[Light Bulb - ON]
[Light Bulb - OFF]
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Chapter 4: Programming
DESTINATIONS
Sensaphone 2000 will call up to 32 telephone numbers or e-mail
addresses (both referred to as destinations) to report alarm conditions or send reports. Destinations can be voice calls, fax machines,
computers with modems running Sensaphone 2000 software, e-mail
addresses, numeric pagers, or alphanumeric pagers. You must be
online with the unit to program the Destination parameters. Once
you are online, choose Program from the main menu, then select
Destinations. You can also access the Destination programming from
the toolbar button labeled Destinations.
the telephone number of your pager.
Example: (301)565-2300
Note: If your pager service is answered by a voiceprompted message you will need to enter additional programming. See the Special Dialing codes section below.
Alphanumeric Pagers
The Sensaphone 2000 can dial alphanumeric pagers to send alarm
messages. The Sensaphone 2000 will send the unit description, telephone number, input name and input value. To program an alphanumeric pager destination, enter the phone number followed by the letter
A and then the pager ID.
Example: 1-610-555-4593 A 0504099
Dialout Destinations form
The Dialout Destinations form allows you to program information
for up to 32 destinations. The parameters and their options are listed
below.
Name:
This field allows you to program a description (16 characters max) for
each destination. The name will appear on faxes and e-mail transmissions whenever an alarm or report is sent to the destination. If you are
entering a fax destination be sure to use the name of person who you
intend to receive the fax.
Destination:
The actual telephone number or e-mail address Sensaphone 2000 dials
to deliver its report or alarm message. The Destination field can be up
to 64 characters long for e-mail addresses and 32 digits for all other
Dial Types and may consist of numbers, letters, and special dialing
codes.
Numeric Pagers
The Sensaphone 2000 can send alarm messages to numeric pagers.
It will automatically send its telephone number and the alarm input
number when dialing to a numeric pager. All you have to do is enter
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E-mail
The Sensaphone 2000 can send alarm messages and reports via e‑mail.
For this to work, you must designate an e-mail host. You can use your
own computer as an e-mail host, or you can use the Sensaphone eMail Server (subscription fee required). If you presently have internet
access and you would like to use your own computer, see Chapter 9.
If you prefer to use the Sensaphone E-Mail Server, simply fill out the
email registration card that came with your unit or contact Sensaphone.
In the “Destination” field, enter the e-mail address.
Example: [email protected]
Special Dialing Codes:
Sometimes, when dialing out on certain phone systems, Sensaphone
2000 may need special instructions to access an outside phone line, to
contact numeric pagers, or to use alphanumeric pager services. The
following dialing codes give Sensaphone 2000 instructions on how to
send the phone digits when dialing the phone number. Each code is
counted as one digit toward the total of 32 digits. The dialing codes
are:
P = two-second pause. A two-second pause can be placed anywhere
within the phone number by typing the letter P (upper or lower case).
The pause takes up one digit and may be used more than once. This
is typically required when a pager service is answered by a voice
prompted message. You must add enough pauses to get past the voice
message. In this case you must enter the number you wish to be displayed on your pager.
Example: 555-2233 PP 444-8877#
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Sensaphone 2000 User’s Manual
POUND (#) or ASTERISK (*): When dialing to a numeric pager, a
pound sign (#) or an asterisk (*) may be used within the phone number. An asterisk (*) typically is displayed as a dash (-) on most pagers.
Example: 1 # 6105554591 PP 986033 #
W = wait for answer. This code instructs Sensaphone 2000 to wait
until the call is answered before continuing. The “W” code takes up
one digit and may be used only once. The “W” code is typically used
in the middle of a dialout number when calling a numeric pager. The
Sensaphone 2000 will wait for the pager company to answer the call
before sending the number to be displayed on the pager. Note that the
2000 automatically waits for the call to be answered after the last digit
in the telephone number is dialed.
Example: 1-610-555-4593 W 610-558-2000
(pager company phone #) W (number to display on numeric pager)
Note that digits following “W” to numeric pagers will
automatically be dialed as touch-tones.
Chapter 4: Programming
sequence by typing the letter C (upper or lower case). The character
password must precede the pager ID number.
Example if character password required:
1-610-555-4593 C 000000 A 0504099
(pager company phone #) C (character password) A (pager ID #)
The alphanumeric character password is optional and is, in general,
reserved for future services. Length of the password, when used, may
be different in some systems. Consult your pager service for more
information.
Call Zones:
Sensaphone 2000 is capable of assigning different destinations to
specific calling groups (zones) to accommodate work shift schedules.
There are 4 Call Zones to choose from. To include a destination in a
Call Zone, check the appropriate box. To set up Call Zones, click on
the “Edit ones” button and the following form will appear:
I= send alarm input #. This code instructs Sensaphone 2000 to send
the input numbers that have an alarm to a numeric pager. The “I”
code takes up one digit and may be used only once in the phone number. Note that this is only required if you must insert additional dialing codes (such as pauses) to make your pager work.
Example: 555-2233 PP 444-8877 I
Special Alphanumeric Pager Dialing Codes
A = alphanumeric pager ID (required)
C = alphanumeric character password (optional)
A = alphanumeric pager ID: The “A” dialing code is used ONLY for
alphanumeric pager destinations. It is placed between the pager company’s telephone number and a particular pager’s ID number by typing
the letter A (upper or lower case). It instructs Sensaphone 2000 to
wait until a connection is made to the alphanumeric pager service’s
computer system before transmitting the ID number for a particular
pager.
Example: 1-610-555-4593 A 0504099
C = alphanumeric character password: The “C” dialing code is used
ONLY for alphanumeric pager destinations and only if your particular pager system requires a character password. This password may
be required for Sensaphone 2000 to access the pager service’s computer system. If required, it is placed between the pager company’s
telephone number and the required character password in the dialout
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Edit Zones form
The Edit Calling Zones form divides up the 7 day week into 21 blocks
of time. To change the start and end time for each block, drag the
horizontal divider bars up or down as needed. To reassign a block of
time to a different Call Zone, click inside the block until it matches
the color of the desired zone. To change the color of a zone, double
click on the zone’s color square at the bottom of the form. Select a
new color from the palette, then click the OK button.
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Sensaphone 2000 User’s Manual
Alarm Call Mode:
The three selections for destination Alarm Call Mode are Disabled,
Until Acknowledged, and Inform.
Disabled:
Destinations programmed with Alarm Call Mode Disabled will never
be called. This is simply a way to disable dialing to this destination if
necessary.
Until Acknowledged:
Destinations programmed with Alarm Call Mode “Until
Acknowledged” will continue to be called until one of them acknowledges the alarm. Once acknowledged, the remaining destinations will
not be called.
Example: An alarm occurs and the Sensaphone 2000 is
programmed to call destinations #1,#2, and #3 and all 3
destinations are Alarm Call Mode “Until Acknowledged.”
The unit will call destination #1, if the alarm isn’t
acknowledged, it will call #2. If destination #2 doesn’t
acknowledge, then the unit will call destination #3. If
the alarm still hasn’t been acknowledged, Sensaphone
2000 will call destination #1 again. This process will
continue until one of the destinations acknowledges the
alarm.
Note: Fax, E-mail and Modem destinations cannot be
programmed as “Until Acknowledged” call modes.
Inform:
Destinations programmed with Alarm Call Mode “Inform” will be
called until the alarm message has been successfully delivered one
time, regardless of acknowledgment. If a transmission to an “Inform”
destination was successful, that destination will not be contacted again.
Sensaphone 2000 will only make additional attempts to contact an
Alarm Call Mode “Inform” destination if that destination hasn’t successfully received its transmission (for example, due to a “no answer,”
“busy signal,” “no carrier” response). If a transmission fails to reach
a destination after the last calling round is completed, the failure is
recorded in the Event Log. Calls to priority “Inform” destinations are
useful for providing records of alarm events.
Example: The Sensaphone 2000 used in the above example is monitoring the heating system in a school. The
first three destinations are set as Alarm Call Mode “Until
Acknowledged” and programmed to call maintenance
personnel. In addition, destination #4 is programmed
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Chapter 4: Programming
to call the school’s fax machine and is set as Alarm Call
Mode “Inform.” Sensaphone 2000 will call the maintenance personnel as described above so that they can fix
the boiler, and will also send a fax to the school office
informing them of the problem.
Important: Destinations programmed as Alarm Call
Mode “Inform” cannot acknowledge alarms.
Dial Type:
This is used to specify the type of call Sensaphone 2000 will make to
a particular destination. The available dialout types are: Fax, Voice, Email, Pager, Alpha Pager, and Modem.
Fax - This instructs Sensaphone 2000 to send a fax transmission to
either a fax machine or a PC with the ability to receive a fax directly.
E-mail - This instructs Sensaphone 2000 to deliver a message to the
E-mail address programmed in the destination field.
NOTE: For “E-Mail” Dial Types, only e-mail addresses
may be programmed in the destination field, NOT telephone numbers. Sensaphone 2000 will contact an e-mail
host as designated on the System screen.
Numeric Pager - This instructs Sensaphone 2000 to dial a numeric
pager and leave the unit’s ID number and alarm input numbers on the
display. This will happen automatically just by entering the pager’s
telephone number in the destination field. If you want to change the
information that is sent to your pager or you are having trouble receiving the page, you may use the special dialing codes to customize the
dialout to your pager.
NOTE: When dialing to a numeric pager it is sometimes
necessary to combine codes. Certain pager systems
vary and you must adjust accordingly. To test your pager
system, use an extension telephone on the same line as
the SENSAPHONE 2000 unit and listen in during the
Sensaphone 2000’s dial-out to confirm that your pager
service is reached without a problem. If you must add a
pause, use the letter P to insert a two second pause wherever necessary.
Alpha Pager - This instructs Sensaphone 2000 to deliver a text message to an alphanumeric pager.
Modem - This instructs Sensaphone 2000 to call a modem attached to
a computer running Manager 2000 software. The software must be in
Answer Mode.
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
When the Manager 2000 software receives the alarm call, it will
download the unit’s Event Log, execute an alarm query, and display
the result on the screen. You may also have the computer print a copy
of the alarm event as well as play a recorded message when an alarm
is received. See Configuration, followed by Options from the Main
Menu for more information.
Important: The Unit Description on your computer must
match the Unit Description stored in your Sensaphone
2000 for Alarm and Report call-in features to work
properly.
Intercall Delay:
The intercall delay is the amount of time Sensaphone 2000 will wait
after completing a call before calling the next destination. The delay is
in seconds, with a default of 30.
Note: A 30-second delay is too short to allow a call back
if a pager is being called. Increase the delay time enough
to accommodate your pager.
Send Report:
Sensaphone 2000 can be programmed to automatically send reports to
selected destinations. Check this box to include this destination when
sending reports.
Note: Reports may only be sent to Fax, E-mail, or
Modem destinations.
DATALOGGING
Sensaphone 2000’s built-in Data Logger can log and store information
on all 8 universal inputs, AC power and backup battery voltage. You
must be on-line with the unit to program the Datalogging parameters.
Once you are on-line, choose “Functions” from the main menu, then
select Data Logging. You can also access the Data Log programming
from the Toolbar button labeled Data Log.
Note that whenever you change any parameters on
the Data Log form the datalogger in the Sensaphone
2000 will be reset. If you need to make changs to your
programming, be sure to “Retrieve Data” first.
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Data Log form
Below is a list of Data Log programming parameters, their default settings and the range of programming for each parameter.
Interval:
Time between data logs.
Programmable range:
Minimum: 0 hours, 0 minutes, 1 second
Maximum: 199 hours, 59 minutes, 59 seconds
Default Setting:
0 hours, 0 minutes, 10 seconds
Warning
Setting the Data Logger interval to just a few seconds will produce large
amounts of data. If you download this data regularly you will quickly
begin to fill your hard disk. Care must be taken to evaluate your system
and needs to avoid this situation.
Use Start Time:
Checking this box will make the Sensaphone 2000 start its Data
Logger at the time indicated in the Start Time box. If this box is not
checked, Datalogging will begin immediately.
Start Time
Sensaphone 2000 can be programmed to begin Datalogging at a particular time of day. When Sensaphone 2000’s internal clock reaches
the programmed Start Time, the unit will begin Datalogging the selected input values at the programmed interval. The Start Time function is
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Chapter 4: Programming
used to delay the start of Datalogging. Once Datalogging has begun,
the Start Time programming is ignored.
Default Setting: 12:00:00am
Inputs Being Logged:
This selects which inputs Sensaphone 2000 will log. The unit’s data
logger can store 32,768 samples. Every time the unit logs input data,
it uses one sample for each checked box. For example, if inputs 1-5
are selected, 5 samples are used up every time Sensaphone 2000 logs
data. The more inputs you select, the fewer samples are left available.
Below is a table showing the number of Data Samples available vs.
the number of Inputs Being Logged. Once the Sensaphone 2000 has
filled its Data Logger, it will begin overwriting the oldest Data Log
samples with new ones.
# of Inputs Being Logged Data Samples Available
1
2
3
4
5
6
7
8
9
10
Downloading the Data Logger
To view a Sensaphone 2000’s Data Log samples, the unit’s Data
Logger must first be downloaded to your PC. You must be on-line
with a unit to download its Data Logger. Once you are online, choose
“Functions” from the main menu, then select Datalogging. You can
also access the Data Logger from the Data Log Toolbar button.
To download the Data Logger, click “Retrieve Data.”
Every time a unit’s Data Logger is downloaded, the Manager 2000
software adds the new information to that unit’s database in your PC.
It also checks for and filters out duplicate Data Log records.
Viewing the Data Logger (on-line):
Once the Data Logger has been downloaded, it can be viewed. To view
the Data Logger, click the “View Database” button onthe Data Log
Programming form. The following form will appear.
32,768
16,384
10,922
8,192
6,553
5,461
4,681
4,096
3,640
3,276
Start/Stop datalogging:
To start Datalogging, click on this button.
Default setting: Stopped
NOTE: Any changes to the Data Log Programming form
will RESET the datalogger.
RESET NOW Button
This button will reset the Data Logger (i.e., delete the records) in the
2000. If the Data Logger was just received, a RESET within 5 minutes of downloading will only delete the records just downloaded. The
2000 will retain any data that was logged during the download period.
After 5 minutes have passed since the download, clicking the RESET
button will delete ALL records in the 2000.
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Data Log Viewer
Viewing the Data Logger (off-line):
To view a unit’s downloaded Data Logger off-line, follow the instructions for “Offline Communication” and “To View A Data File Offline”
earlier in this chapter.
Below is a list of programming parameters for viewing the Data
Logger:
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
Input selection
Print
You must choose which inputs to display. To display a Data Log
record for an input, click on the input’s button to highlight it.
Once the Data Log records have been displayed, they may be printed
by clicking this button.
From Date and To Date
Export
Selects a range of Data Log records by time.
Once the Data Log records have been displayed, the displayed information may be saved as a comma-delimited file. This file can then be
used in a spreadsheet such programs as Lotus 123 or Microsoft Excel.
Query
Searches the Data Log database and displays the information that corresponds to the selected time period and selected inputs.
Graph
Once the Data Log records have been displayed, they may be
viewed in graph form by clicking the “Graph” button. The graph
will show all inputs selected in the query. If too many samples are
selected for graphing, the software gives you the option to average
values. Otherwise, you will have to perform a smaller query to avoid
averaging. The graph has many features that allow you to display
the data graphically, including line graphs, bar charts and threedimensional views. Experimentation is the best way to larn about all
of the available options. A sample graph follows.
EVENT LOGGER
Sensaphone 2000 keeps track of important system events with its
built-in Event Logger. Each Sensaphone 2000 unit stores the last 500
system events. System events include alarms, incoming and outgoing
phone calls, and alarm acknowledgments. See Appendix A for a complete list of events stored by the Event Logger. Once the Event Log is
full, the oldest record is overwritten by the newest.
Downloading the Event Logger:
To view Sensaphone 2000’s Event Log, the unit’s Event Logger must
first be downloaded to your PC. You must be online with the unit to
download the Event Log. Once you are online, choose “Functions”
from the main menu, then select “View Events.” You can also access
the Event Logger from the Toolbar button labeled Events.
The following event log form will appear:
Sample graph
Reset
Deletes Data Log records for the current Sensaphone 2000 unit from
your PC. It will reset all the information in the database for the
selected unit.
Event Log Viewer
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
To download the Event Logger, click “Download Events.”
Every time a unit’s Event Logger is downloaded, the Manager 2000
software adds the new information to that unit’s database in your PC.
It also checks for and filters out duplicate Event Log records. The
downloaded Event Logger can then be viewed off-line.
Viewing the Event Logger:
Once the Event Logger has been downloaded, it can be viewed on the
form called “Event Viewer.”
Below is a list of programming parameters for viewing the Event
Logger:
Event types:
Select here the types of events to display: All Events or Alarms Only.
Query Times:
Selects a range of event times to display. “Inc.All” will include all
event times in the Sensaphone 2000, with a “To” date stretching into
the future. “To Now” resets the “To” time to the exact moment you
click on the button.
View:
Displays the selected Event Log records.
Reset Event Logger:
Deletes all Event Log records from your PC’s database.
Event Viewer form
Unit selection:
Since the MANAGER 2000 software can contain Event Log information for multiple Sensaphone 2000 units, you must choose which unit’s
Event Log you wish to display. Look at the Event Log Viewer. In the
window labeled “Available Units” is a list of all Sensaphone 2000
units currently recognized by your PC. Highlight a unit by clicking
on the unit name, and use the four add/remove buttons (>,>>,<,<<) to
select the desired unit(s) as follows:
‘add’ ([>]) - Adds the unit to the “Selected Units” list.
‘add all’ ([>>]) - Adds all units to the “Selected Units” list.
‘remove’ ([<]) - Removes the unit from the “Selected Units” list.
‘remove all’ ([<<]) - Removes all units from the “Selected Units” list.
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Sensaphone 2000 User’s Manual
Chapter 4: Programming
REPORTS
Sensaphone 2000 can send periodic reports to selected Fax, E-mail, or
Modem (see below) destinations. Reports may include either the current status of all inputs, stored Data Logger information, or both. You
must be on-line with the unit to program Report parameters. Once you
are on-line, choose “Programming” from the main menu, then select
“Reports.” You can also access the Reports programming from the
Toolbar button labeled Reports.
time slice of whatever inputs were being logged.) When Sensaphone
2000 sends Data Logger information with a report, it DOES NOT
erase the information from the unit.
Use Start Time:
Sensaphone 2000 can be programmed to begin sending reports at
a particular time of day. When Sensaphone 2000’s internal clock
reaches the programmed Start Time, the unit will begin sending
reports to the selected destinations. The Start Time function is used to
delay the start of reporting. Once reporting has begun, the Start Time
programming is ignored.
Note: To disable the Start Time function, leave the Start
Time at the default setting of 12:00:00am. Sensaphone
2000 will begin sending reports after the first Report
Interval has expired.
Default Setting: 12:00:00am
Report Interval:
Reports form
Time between reports.
Programmable range: Minimum: 0 hours, 1 minutes
Maximum: 10,000 hours, 0 minutes
Default Setting: 24 hours, 0 minutes
Alternatively, you can have the 2000 call your PC and send the
entire datalogger and eventlogger to it. The data will be stored in
the Sensaphone 2000 database. For this method of reporting, set the
Destination Dial Type to “Modem.” You must have your computer running the Sensaphone 2000 software with Answer Mode enabled. Note
also that the Unit Description on your computer must match the Unit
Description stored in your Sensaphone 2000.
Below is a list of Report programming parameters, their default
settings and the range of programming for each parameter.
Current Status:
To send the current status of all inputs with the report, check this box.
Data Logger:
To send information stored in Sensaphone 2000’s Data Logger, check
this box. If this box is checked, you must select the number of Data
Log records to send with the report. Sensaphone 2000 will send the
number of records requested beginning with the most recent record
and follow in order of newest to oldest. (Note: A data Log record is a
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Sensaphone 2000 User’s Manual
Chapter 5: Status Report & Voice
Chapter 5: Status Report and Voice Messages
The Sensaphone 2000 provides a voice status report via telephone
using its own internal voice in combination with your recorded
input messages. This allows you to set up a custom system that fully
describes the unit’s location, the input having a problem, its current
value and units of measure. The messages may be recorded either
at the unit by plugging a telephone into the Voice Record jack, or
remotely by calling the unit. This section will describe how to program identification and input messages along with some examples. In
addition, obtaining a status report both locally and remotely will be
discussed.
Playing/Recording Messages using the Voice Record Jack
To play and record messages using the Voice Record jack you will
need a simple single-line Touch-Tone telephone. Plug this telephone
directly into the 2000’s Voice Record jack. (DO NOT connect the
Voice Record jack to a telephone line or to a digital telephone system.
This will permanently damage the unit). When you plug the telephone
into the jack and lift the handset, the unit will recite a status report. At
the end of the status report, the unit will say “Enter Password.” This
is the voice password. Enter the voice password using the telephone
keypad buttons. If the voice password is entered correctly, Sensaphone
2000 will say “OK.” If not, the unit will beep then say “ERROR,” and
you will have to hang up the phone and try again.
Once the voice password is accepted, Touch-Tone commands are used
to record and play back messages as well as listen to a status report.
The commands are listed below:
Play Command Record Command Erase Command Message Description
* 1
# 1
##1
Input Message #1
* 2
# 2
##2
Input Message #2
* 3
# 3
##3
Input Message #3
* 4
# 4
##4
Input Message #4
* 5
# 5
##5
Input Message #5
* 6
# 6
##6
Input Message #6
* 7
# 7
##7
Input Message #7
* 8
# 8
##8
Input Message #8
* 9
# 9
##9 Identification (ID) Message
* *
70
To record a message, press the [#] key followed by the message number you
want. For example, to record the ID message, press [#] then 9. After you hear
the start beep, begin speaking into the phone. You have until the second beep
to complete your message. You have six (6) seconds of recording time for the
ID message and four (4) seconds for each of the eight input messages.
To play back a message, press the [*] key followed by the message number
you want. For example, to play the ID message, press [*] then 9.
To request a complete status report, press the [*] key twice.
Note: Since the unit can only communicate with one
device at a time, it will not answer any calls nor make
any calls while you are on-line in local voice mode.
Local Status Report
To receive a voice status report at the unit, plug a telephone into the Voice
Record jack. After a few seconds the unit will begin reciting a status report.
At the end of the report it will ask for a password. The password is the Voice
Password required to change voice messages and acknowledge alarms. If
entered correctly, the unit will allow you to use the Touch-Tone commands
to record/listen to messages and acknowledge alarms. When finished simply
hang up.
Status Report
To receive a voice status report remotely, call the unit and after you hear
the unit beep, press any Touch Tone within three (3) seconds. The unit will
then recite a status report. If the unit starts its modem tone sequence, simply
wait until it finishes. A status report will begin as soon the tones finish. At
the end of the report it will ask for a password. The password is the Voice
Password required to change voice messages and acknowledge alarms. If
entered correctly, the unit will allow you to use the Touch-Tone commands
to record/listen to messages and acknowledge alarms. When finished simply
hang up. The unit will disconnect itself automatically if no Touch-Tone commands are received within ten (10) seconds.
Sample Status Report
Hello, this is (Unit Phone Number)
Input one (recorded message #1), (input value), (units), (alarm status)
Input two (recorded message #2), (input value), (units), (alarm status)
Input three (recorded message #3), (input value), (units), (alarm status)
Input four (recorded message #4), (input value), (units), (alarm status)
Input five (recorded message #5), (input value), (units), (alarm status)
Input six (recorded message #6), (input value), (units), (alarm status)
Status Report
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Sensaphone 2000 User’s Manual
Input seven (recorded message #7), (input value), (units), (alarm status)
Input eight (recorded message #8), (input value), (units), (alarm status)
The electricity is On/Off
Battery condition 6.8 volts, OK/Low/Very Low
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Chapter 6: Operation
Chapter 6: Operation
After installation and programming have been completed, Sensaphone
2000 is fully operational. This chapter explains how Sensaphone 2000
operates.
PART ONE: ALARM DIALOUT AND ACKNOWLEDGMENT
There are 3 stages to a complete alarm event: 1) Alarm Recognition,
2) Alarm Notification, 3) Acknowledgment. Note that not all alert
conditions will go through each stage. For example, some may not
meet the recognition time.
Alarm Recognition
1) Sensaphone 2000 monitors 8 inputs plus power failure. When the
status of an input changes or exceeds user-programmed limits, it
causes an alert condition.
2) If the alert condition lasts long enough to meet its programmed recognition time, the alert condition becomes an alarm and Sensaphone
2000 begins the alarm notification sequence.
Alarm Notification
Sensaphone 2000 can make 6 types of phone calls: Voice, Fax, E-mail,
Modem, Beeper, and Alphanumeric pager.
Dialout Note: Call Progress
Sensaphone 2000 monitors call progress when dialing out. If
Sensaphone 2000 dials out and encounters a busy signal or no answer
within 30 seconds, the unit hangs up, waits the programmed intercall
delay time, and then dials the next phone number.
Alarm Call Mode: Until Acknowledged vs. Inform
Until Acknowledged:
Destinations programmed with Alarm Call Mode “Until
Acknowledged” will continue to be contacted until one of them
acknowledges the alarm.
Note: Fax and E-mail destinations cannot be
programmed as “Until Acknowledged.”
Inform:
Destinations programmed with Alarm Call Mode “Inform” will be
contacted until the alarm message has been successfully delivered one
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Sensaphone 2000 User’s Manual
time. If a transmission to Alarm Call Mode “Inform” destination was
successful, that destination will not be contacted again.
Important: Destinations programmed as Alarm Call
Mode “Inform” CANNOT ACKNOWLEDGE ALARMS.
Alarm Dialout - Voice
When dialing out to a destination programmed as “voice,” Sensaphone
2000 waits for the phone to be answered, then recites its user-recorded
identification message, then the message identifying the input that has
gone into alarm.
Below is an example of what Sensaphone 2000 might say during a
typical ‘voice’ dialout:
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Enter acknowledgment code.”
In this example, the number of Voice Message Repetitions was set to
three.
Note: If the call reaches an answering machine, the
message will be recorded, but Sensaphone 2000 will
be talking over your outgoing message, so you will
probably lose part of the first alarm message repetition.
Alarm Dialout - Beeper
When dialing out to a destination programmed as “Beeper,”
Sensaphone 2000 leaves a number (usually the unit’s own phone number) on the display of a numeric beeper.
IMPORTANT: When dialing out to a phone number
programmed as “Beeper,” Sensaphone 2000 DOES NOT
speak a voice message. It calls the beeper company or
service, enters the number to be displayed on the beeper,
then hangs up.
Alarm Dialout - Alphanumeric Pager
When dialing out to a destination programmed as “Alpha,”
Sensaphone 2000 leaves a text message up to 80 characters long on
the display of an alphanumeric pager.
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Chapter 6: Operation
IMPORTANT: When dialing out to a phone number
programmed as “Alpha,” Sensaphone 2000 DOES NOT
speak a voice message. It calls the pager company or
service, transmits the information to be displayed on the
pager, then hangs up.
Alarm Dialout - Modem
When dialing out to a destination programmed as “Modem,”
Sensaphone 2000 waits for the phone to be answered by a modem,
establishes a data connection, then transmits its alarm message.
IMPORTANT: When dialing out to a phone number
programmed as “Modem,” Sensaphone 2000 DOES
NOT speak a voice message. It is expecting the call to
be answered by a PC running Sensaphone Manager 2000
Windows software. Once a connection is established, the
Sensaphone 2000 transmits the alarm information, then
hangs up.
Alarm Dialout - Fax
When dialing out to a destination programmed as “Fax” Sensaphone
2000 waits for the phone to be answered by a fax machine, establishes
a connection, then faxes its alarm message.
IMPORTANT: When dialing out to a phone number
programmed as “Fax,” Sensaphone 2000 DOES NOT
speak a voice message. It is expecting the call to be
answered by a fax machine. Once a connection is
established, the Sensaphone 2000 faxes the alarm
information, then hangs up.
Alarm Dialout - E-mail
When dialing out to a destination programmed as “E-mail,”
Sensaphone 2000 will call the e-mail server as selected on the system
programming screen. Once connected, the unit delivers its alarm message to the E-mail address programmed in the destination field.
IMPORTANT: When dialing out to a phone number programmed as E-mail, Sensaphone 2000 DOES NOT speak
a voice message. It is expecting the call to be answered
by an e-mail server system. Once a connection is established, the Sensaphone 2000 E-mails the alarm message,
then hangs up.
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ALARM ACKNOWLEDGMENT
Alarm Acknowledgment - Voice Dialout
Repeated below is the same example of what Sensaphone 2000 might
say during a typical “voice” dialout:
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Enter acknowledgment code.”
and acknowledge the alarm by entering the acknowledgment code (and
acknowledgment ID if chosen).
NOTE: An alarm cannot be acknowledged using a pulse
(rotary) telephone.
Below is an example of what Sensaphone 2000 will say when you call
it back to acknowledge a typical alarm:
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Hello, this is (user recorded ID message)”
“The electricity is off ”
“Enter acknowledgment code.”
Sensaphone 2000 will now wait 5 seconds for the Touch-Tone
acknowledgment code (and acknowledgment ID if chosen) to
be entered. After the last digit of the acknowledgment code has
been received, Sensaphone 2000 will respond by saying: “Alarm
Acknowledged.” The alarm has been acknowledged and the unit will
hang up. Once the alarm has been acknowledged, the dialout process
stops.
Sensaphone 2000 will now wait 5 seconds for the Touch-Tone
acknowledgment code to be entered. After the last digit of the
acknowledgment code has been received, Sensaphone 2000 will
respond by saying: “Alarm Acknowledged.” The alarm has been
acknowledged and the unit will hang up. Once the alarm has been
acknowledged, the dialout process stops.
If the Touch-Tone acknowledgment code is not received, the
Sensaphone 2000 will offer you a second chance to enter it, responding with: “beep,” “error,” “Enter acknowledgment code.” If the
acknowledgement code is still not received, then the Sensaphone 2000
will respond by saying: “beep,” “error,” “goodbye.” The alarm has not
been acknowledged. Sensaphone 2000 will hang up and wait for a
callback acknowledgment. This waiting period is called the “intercall
delay time.” During this time you may call the unit back from a TouchTone phone. Wait for the unit to beep. Then hit any key on the phone,
and the unit will give a voice report. Once you receive the complete
report, enter the code to acknowledge the alarm (and acknowledgment
ID if chosen). NOTE: An alarm cannot be acknowledged using a pulse
(rotary) telephone.
If the Touch-Tone acknowledgment code is not received, Sensaphone
2000 will offer you a second chance to enter it, responding with:
“beep,” “error,” “Enter acknowledgment code.” If the acknowledgement code is still not received, then the Sensaphone 2000 will
respond by saying: “beep,” “error,” “goodbye.” The alarm has not been
acknowledged. Sensaphone 2000 will hang up and wait for a callback
acknowledgment. This waiting period is called the “intercall delay
time.” During this time you may call the unit back from a Touch-Tone
phone. Wait for the unit to beep. Then hit any key on the phone,
and the unit will give a voice report. Once you receive the complete
report, enter the code to acknowledge the alarm (and acknowledgment
ID if chosen). NOTE: An alarm cannot be acknowledged using a pulse
(rotary) telephone.
Alarm Acknowledgment - Beeper Dialout
Sensaphone 2000 will dial out to your beeper service and leave a
number on the display of your beeper. (See Programming Section)
The unit will then hang up without speaking a voice message and
wait for callback acknowledgment. This waiting period is called the
“intercall delay time.” During this time you may call the unit back
from a Touch-Tone phone to receive a report of the alarm condition
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Chapter 6: Operation
TIP: When Sensaphone 2000 is programmed to make
calls to beepers, make sure the intercall delay time is
long enough to give the person carrying the beeper some
time to get to a phone to call the unit back.
Alarm Acknowledgment - Alphanumeric Pager Dialout
Sensaphone 2000 will dial out to your alphanumeric pager service
and leave a message on the display of your pager. (See Programming
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Section, Chapter Four, for dialing to beepers/pagers). The unit will
then hang up without speaking a voice message and wait for callback
acknowledgment. This waiting period is called the “intercall delay
time.” During this time you may call the unit back from a Touch-Tone
phone to receive a report of the alarm condition and acknowledge the
alarm by entering the acknowledgment code (and acknowledgment ID
if chosen).
Note: An alarm cannot be acknowledged using a pulse
(rotary) telephone.
Below is an example of what Sensaphone 2000 will say when you call
it back to acknowledge a typical alarm:
“Hello, this is (ID message)”
Input 1, closed, alarm exists
“Hello, this is (ID message)”
Input 1, closed, alarm exists
“Hello, this is (ID message)”
Input 1, closed, alarm exists
“Enter acknowledgment code.”
Chapter 6: Operation
Alarm Acknowledgment - Automatic (Max Calls)
Sensaphone 2000 has the ability to acknowledge itself by using the
Max Calls function. The unit keeps a count of the number of phone
calls it makes for a particular alarm. Once the number of calls made
reaches Max Calls, Sensaphone 2000 will acknowledge the alarm and
stop the dialout process.
Acknowledgement ID
The ID feature is useful to identify who has acknowledged an alarm
when that acknowledgment was performed on a return call to the unit.
The feature allows the user to key in a two-digit Touch-Tone ID code
right after entering the alarm acknowledgment code. The ID code is
then stored in the Event Log so that users would be able to identify
who acknowledged the alarm. For example: A 2000 unit calls John’s
pager and leaves an alarm message, then continues calling the programmed destination numbers. John finally gets to a telephone and
is the first to call in to the unit. When he acknowledges the alarm, he
enters 555-21. The number 21 is John’s Acknowledgment ID. The
Event Log would show that ID #21 had acknowledged the alarm. (See
following figure.)
Sensaphone 2000 will now wait 5 seconds for the Touch-Tone
acknowledgment code to be entered. After the last digit of the
acknowledgment code has been received, Sensaphone 2000 will
respond by saying, “Alarm Acknowledged.” The alarm has been
acknowledged and the unit will hang up. Once the alarm has been
acknowledged, the dialout process stops.
If the Touch-Tone acknowledgment code is not received, Sensaphone
2000 will respond by saying: “beep,” “error,” “goodbye.” The alarm
has not been acknowledged. Sensaphone 2000 will hang up and wait
for a callback acknowledgment. This waiting period is called the
“intercall delay time.” During this time you may call the unit back
from a Touch-Tone phone. Wait for the unit to beep. Then hit any key
on the phone, and the unit will give a voice report. Once you receive
the complete report, enter the code to acknowledge the alarm (and
acknowledgment ID if chosen). NOTE: An alarm cannot be acknowledged using a pulse (rotary) telephone.
TIP: When Sensaphone 2000 is programmed to make
calls to alphanumeric pagers, make sure the intercall
delay time is long enough to give the person carrying the
pager some time to get to a phone to call the unit back.
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Event Log showing Acknowledgment ID
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PART TWO: REPORT DIALOUT
The unit is capable of sending automatic reports on a programmable
time basis, (i.e. Send a report every x hours starting at time xx:xx).
Reports may be sent via fax or e-mail only, and will be sent to all destinations programmed to receive reports. Reports cover the unit data,
which includes the current conditions of each input, power status, and
battery condition. If the Data Logger is enabled and programmed to
send with reports, a Data Log report will also be sent at this time.
PART THREE: CALL-IN STATUS
Using PC with Manager 2000 Windows Software: At any time the unit
is idle (not dialing out or communicating locally), you can call into it
using a modem. Sensaphone 2000 will answer after its programmed
“Rings To Answer,” connect, and go on-line. At this point you have
entered an on-line session identical to the local programming session,
and may program the unit as necessary.
Voice Mode
You can also call into the Sensaphone 2000 using a Touch-Tone
telephone. After answering, Sensaphone 2000 will beep once.
Immediately press any key on your Touch-Tone keypad to get a voice
status report. If the Sensaphone 2000 doesn’t receive a Touch-Tone
signal within a few seconds, it will attempt to make a data (modem)
connection. If a data connection isn’t made after the programmed
“Carrier Wait Time,” Sensaphone 2000 will again switch to voice
mode and recite a status report. Immediately following the status
report, Sensaphone 2000 prompts you for a voice-mode password.
This password allows you to use Touch-Tone commands to both listen
to and record the unit’s voice messages.
To listen to a recorded alarm message:
1. Press the [*] key on your phone.
2. Press the corresponding input number key: 1–8, or press 9 to
listen to the ID message.
Sensaphone 2000 will recite the corresponding message.
To record a message remotely:
1. Press the # key on your phone.
2. For an input alarm message, press the corresponding input
number key: 1–8, or press 9 to record the ID message.
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Chapter 6: Operation
After the beep, say your message clearly. The input alarm messages
may be up to 4 seconds long. The ID message can be up to 6 seconds
long. Sensaphone 2000 will beep at the end of the allotted time.
Below is an example of a voice status report:
“Hello, this is 610-555-2000” (ID number)
“This is the Sensaphone 2000 in lift station 21.” (user-recorded ID
message)
“Input 1, jockey pump #1 overload, closed, OK”
“Input 2, jockey pump #2 overload, closed, OK”
“Input 3, main pump overload, closed, OK”
“Input 4, wet well level, 8.9 feet, OK”
“Input 5, dry well sump pump, Off, OK”
“Input 6, exit flow, 746.9 gpm, OK”
“Input 7, wet well air temperature, 54.4 degrees fahrenheit, OK”
“Input 8, waste grinder motor overload, closed, OK”
“The electricity is On”
“Battery voltage 6.8 volts, OK.”
“Output is OFF”
“Goodbye”
Auto Answer Mode
Auto Answer Mode allows your PC to receive calls from your
Sensaphone 2000 unit(s). When this mode is enabled, your modem
will answer any calls that it receives. These calls may be alarms, when
the destination type is set to Modem, which you want logged on your
computer; or they can be e-mail calls when your computer is used an
an E-mail Host (see Chapter 9). When the software receives an alarm
message, it will display it on your screen immediately, as well as
update the Event Log for that particular unit. When using these features, your computer and modem must remain ON continuously.
To enable Auto Answer Mode select Functions from the main menu,
then Auto Answer, or click on the Answer Mode icon in the toolbar.
Note that Auto Answer Mode can only be enabled if you
are not online with a unit.
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Chapter 7: Polling
Chapter 7: Polling
Polling occurs when a PC automatically calls a remote Sensaphone
2000 with a modem at a predetermined time and retrieves information.
Your Sensaphone 2000 Software can be programmed to connect with
your Sensaphone 2000 unit on a time schedule, to retrieve the Data
Log and Event Log, or to create a web page. The downloaded Event
and Data Log information will be stored in a database in the computer
for viewing at a later time. The concept is similar to setting an alarm
clock to download a unit’s Data Logger and Event Log.
Polling is a useful feature for users who need to save more data than
the Sensaphone 2000 is capable of holding. The unit’s Data Logger
can hold 32,768 input readings. This means that if one input is being
logged, the Sensaphone 2000 can store up to 32,768 data samples;
but if 10 inputs are being logged, the unit can only store up to 3,276
data samples. Once the Sensaphone 2000 has filled its Data Logger,
it will begin overwriting the oldest data samples with new ones. If it
is important to you to save all of your data samples, and you intend
to log more data than the Sensaphone 2000 can store, YOU MUST
DOWNLOAD YOUR DATA.
Polling Schedule form
Click on the Add Poll button to add a unit to the polling schedule. The
Edit Poll screen will appear as shown below:
By polling on an automated, periodic basis, it is possible to log large
quantities of data to your computer without overwriting (losing) any
data. It is also a time saver since the unit can be programmed to perform the data collection in the middle of the night when your computer is typically doing nothing. As an added benefit, telephone rates
are typically reduced during these hours.
Once the data has been downloaded you can choose to view it using
the Data Log or Event Log View options, or export the data to another
application for data processing or archiving purposes.
To manually download Sensaphone 2000 Data Log information to
your PC, simply press Retrieve Data on the “Datalogging” programming form while on line with the unit. The contents of the Data
Logger will be transferred to a database in your PC.
The process is the same for downloading the Event Log. While on-line
with the unit, press Download Events on the “Event Log Viewer” form
and the unit’s Event Log is saved to your PC.
Setting Up a Polling Schedule
To set up a polling schedule, click on the Schedule button from the
toolbar of the Control Center screen. The following form will appear:
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Edit Poll form
Select a unit by clicking the Down arrow in the unit selection box.
Choose a date and time for the first poll. Next, select a polling interval, which will determine how often the software will connect with the
selected unit. The polling interval options are: poll once, daily, weekly,
monthly, and custom. The options are explained below:
•Poll Once—The software will connect with the selected unit at the
time and date specified by the first poll information and then stop.
•Daily—The software will connect with the selected unit every day at
the time specified in the first poll fields.
•Weekly—The software will connect with the selected unit at the time
and date specified by the first poll information, then schedule the
next poll for the same day and time the following week.
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Chapter 7: Polling
•Monthly—The software will connect with the selected unit at the time
and date specified by the first poll information, then schedule the
next poll for the same date and time the following month.
•Custom—The software will connect with the selected unit at the time
and date specified by the first poll information, then schedule the
next poll by adding the amount of time specified in the custom time
field to the time of the previous poll.
After selecting the polling interval, choose features from the Actions
section. Check “Update Web Status” if you wish to create a web page
displaying the current input readings of your Sensaphone 2000 (See
Internet Web Page chapter for more information). Next select which
information you would like to download—the Event Log and/or the
Data Log. You may choose to Reset the Data Log after downloading
it to minimize the time of the call during the subsequent polls. Note,
however, that this will delete information in the Sensaphone 2000’s
Data Logger, preventing another user from connecting to the unit to
retrieve the Data Log information. You may also choose to print either
log by checking the Print boxes after each.
Select whether you want to have the unit polled through the modem or
local serial port.
When you have finished programming the polling information, click
OK.
General Set Up
Next, click on the Setup tab of the Polling Schedule form. The screen
shown below will appear.
enable it, all units in the polling schedule will be called at their respective times. If you disable it, polling is turned off and no units will be
called. Polling may also be enabled by clicking on the Polling Mode
icon on the toolbar, or you can select Polling>Enable from the menu
bar. If you check the Enable polling on application startup box, polling will be enabled every time the Sensaphone 2000 software is run.
If you do not check this box, polling will be disabled at startup until
you enable it manually. Checking this box is useful if you want your
computer to restart the polling process after it has rebooted for some
reason such as loss of power or operating system malfunction.
You may adjust the number of times the software tries to connect to a
unit if it happens to fail the first time. Enter the number in the Retry
Attempts box. The default setting is 3.
You may also select how long to wait before retrying by entering the
time in minutes in the Failure Delay box. The default time is 5 minutes. When you have finished setting these parameters, click OK.
Polling Results
The Results tab on the Polling Schedule form will store general polling related information regarding polling failures, attempts, etc. You
can choose to view All polling result messages or only the Failure
messages. You can also Print the messages on the Results form.
Clicking the Clear button will delete all result messages.
Note: Polling will not occur if the Polling Schedule
screen is open.
Polling Results Tab
Polling Setup Tab
This screen contains general polling setup parameters. The Polling
Enabled option is, generally speaking, the polling on/off switch. If you
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Changing the Polling Schedule
If you wish to change the polling schedule of a particular unit, simply
click on the next scheduled poll from the Schedule tab and then click
the Edit Poll button. Make your changes, then click OK. The Polling
Schedule form always shows the current polling schedule and updates
its information after each poll.
Deleting a Poll
If you wish to remove a poll from the polling schedule, open the
Schedule tab, click on the next scheduled poll to highlight it and then
click the Delete Poll button.
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Chapter 8: Web Page Creation
Chapter 8: Web Page Creation
Sample Web Page
The Sensaphone 2000 software can generate a web page based on the
information in your 2000 and post it on the internet at a programmable
time interval. The web page can be created in both standard HTML
and WML formats; the latter allows viewing on an internet-capable
cell phone. The web page will include input and alarm information. If
you have more than one Sensaphone 2000, a separate web page will
be created for each. The web page is created every time a Sensaphone
2000 unit is polled. In this scenario your host computer would contact one or more Sensaphone 2000s, retrieve the I/O status and alarm
information, then create the web page. The software then uploads the
web page to a specified server and directory on the world wide web.
Most internet service providers allocate several megabytes of space on
their server for their subscribers to place their own web pages as part
of the internet service contract. Contact your internet service provider
for information. Note that a typical Sensaphone web page only uses
about 60K of storage space.
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Chapter 8: Web Page Creation
Select the service provider you want to use from the PhoneEntry pulldown menu. Most users will only have one service provider set up
through Microsoft Dialup Networking (MDN), and so will only have
one choice in the pulldown menu.
Note: You must have your MDN internet account
Username and Password saved in order for the
Sensaphone 2000 software to automatically log in.
Web page path
Requirements
The Web Page feature requires that you have a computer running
Windows 95, 98, ME, NT, or 2000. Internet providers which use
proprietary software, such as America OnLine, cannot be used. Your
internet service provider must support File Transfer Protocol (FTP).
Select the number of times the software will attempt to dial up to your
internet provider. If the number of Retrys is reached, then the software
will abort the current process. Set the Timeout to the amount of time
allocated to deliver an e-mail or web page including retries. If this
time is exceeded, the software will abort the call.
• Always-On (LAN etc): If your internet access is available all of the
time, continuously, then choose “Always On (LAN etc)” for your
access type. Here, since the connection is continuous once established,
the options are limited to number of retries and timeout.
Internet Access Settings
Select your method of accessing the internet by clicking on the
Internet icon from the Sensaphone Toolbar. The Internet Options
screen will appear. The program supports two methods of accessing
the Internet: Dialup, or Always-On LAN connection (DSL, T1, Cable
modem, etc.).
• Dialup: If you connect to the internet using a dialup modem, then
select “Dialup (RAS)” from the Type menu.
Internet Options tab (Always On)
HTML Web Page formatting
Internet Options Access tab (Dialup RAS)
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The Sensaphone 2000 web page that is created can be programmed to
refresh automatically, updating the data, at specific intervals. It will
also contain a top and bottom Sensaphone logo which can be changed
based on your preferences. In addition, you can have the logos be
active links to other world wide web addresses. The web page can be
created in both HTML and WML formats. The WML format is specifically for use with internet-capable cell phones. The HTML/WML
tab is where you specify these elements of your page.
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Chapter 8: Web Page Creation
only limitation is that it must be eight characters or less and only
alphanumeric characters can be used.
Note: The program will automatically attach the .htm
or .wml extension so don’t enter that as part of the filename.
The web page can be created in both HTML and WML formats. The
WML format is specifically for use with internet-capable cell phones.
You can have the web page generated in one or both formats. If both
formats are selected, they will both be uploaded to the web server.
WML Filename exception
HTML Formatting tab
Browser Page Refresh
If you select “Never, must be reloaded manually,” the data on your
Web Status page will not refresh automatically. You must click
“Reload” on your browser to manually reload it.
If you select “Automatic Refresh Rate,” the browser will update the
web page at the interval in minutes you specify. Note that this is independent of the actual polling interval over which new Sensaphone
2000 data is being collected. If the Sensaphone 2000 hasn’t been
polled, then the web page isn’t going to change and, as a result, the
refresh will simply reload the old page. It is recommended that you
set the web page refresh to a time interval that matches the polling
interval.
Logo Settings
The software places a Sensaphone logo at the top of the page, and a
Sensaphone logo at the bottom.
Select the browse [...] buttons to change either of these to a logo of
your choice. The file must be in one of the following formats: JPEG,
GIF, or PNG. Type an http address in the “Links to:” box if you want
the logo to perform as a live link on the web page.
Web Page Filename
When generating a wireless web page for cell phones, if the webpage
filename is specified as either “index” or “default”, the wml filename
will be changed to the following to avoid browser conflicts:
filename “index” will be saved on the web server as
“wapindex.wml”
filename “default” will be saved as “wdefault.wml”
“Create Now” button
To create a web page immediately, click the Create Now button. This
will make the Sensaphone 2000 software instantly create the web
page, and FTP (deliver) the files to your ISP. Be sure to have all of
your web page programming (Access, HTML, FTP) completed before
clicking this button.
Note: You can only use the “Create Now” button while
online with the Sensaphone 2000. If your connection to
the Sensaphone 2000 is via modem and your internet
access is also via modem, then you will have to disconnect from the Sensaphone before the web page can be
delivered.
Web Page Delivery (FTP)
Your web page will be uploaded to an internet server using FTP (File
Transfer Protocol). Your service provider will have to provide you with
the FTP Server name and remote directory. Often this information
is available from your ISP’s home page. Click on the FTP tab of the
Internet Options form to fill out the necessary FTP parameters.
The web page filename is based on the first eight characters of the
Unit Description of your Sensaphone 2000. If you prefer, you can
rename the web page just by typing a new file name in the box. The
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Chapter 8: Web Page Creation
Frequently Asked Questions
Can I create web pages for more than one Sensaphone 2000?
Yes. Every time you poll a 2000 unit the software can create a new
web page for that unit. Each unit will have its own web page address
based on the unit name. If you repoll the same unit, the software simply overwrites the old web page with the new information.
Do I need a separate internet account for each Sensaphone 2000?
FTP tab
No. Generally you can put as many web pages on one account as you
like. Internet providers allocate a certain amount of storage for web
pages. Since the Sensaphone 2000 web pages are relatively small
(60K) you can put many on one site.
The FTP Server: the host name of the FTP server for your ISP.
Remote Dir: The remote directory is the folder within the web site
where the pages will upload.
Can I use the web page or email server features on a computer
with Windows 3.1?
UserID: Your user name for your internet account.
No. The web page and email server features require Microsoft
Windows 95, 98, ME, NT, or 2000.
Password: the log-in password you need to access the folders and files
in your internet account.
Once you’ve filled out the FTP information, click OK to close the
form.
Viewing the Web Page
To view the page that the Sensaphone 2000 creates, you need to know
its web address. This address corresponds to the Server name, plus the
directory, plus the filename of the web page. It will look similar to:
http://www.myisp.com/~jsmith/webpage.htm
Note: In order to view the page, you must have every one of
the address components correctly typed in your browser. For
instance, if the page address is “htm” and you type in “html”, you
will not see the page. The same sensitivity and accuracy applies to
both upper and lower case characters.
Updating the Web Page
Using the Polling feature of the Manager 2000 software, you can have
your web page update at a fixed time interval. To do this, schedule a
poll for Web Status at a fixed time interval (e.g. hourly, daily, etc...).
Every time the poll takes place the web page will be updated. See the
Polling chapter for information on setting up a polling schedule.
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Why can’t I find my webpage?
Chances are you’re just typing the wrong address or you’re not entering the correct upper and lower case letters in your Username or web
page Filename. Typically your webpage will be located at some subdirectory of the main ISP’s address which will be based on your Internet
Account Username. For example, if you had an internet account with
Voicenet and your Username was JSmith, your webpage would be
located at www.voicenet.com/~JSmith/unitname.htm. The unitname
would correspond to the first eight characters of the Unit description
in your Sensaphone 2000. Note that the unitname and Username are
case sensitive.
How do I find out what Internet settings to use?
You can typically find this information in one of the following places:
(1) In the original internet account information provided by your ISP;
(2) On your ISP’s website in the Tech Help, FAQ, or Support section;
or
(3) Call or email your ISP for the required information.
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Sensaphone 2000 User’s Manual
Why can’t I FTP a web page to my America Online account?
America Online requires proprietary software to upload files to their
server.
Can I program my Sensaphone 2000 through the web page?
No. You can only view information on the web page.
Can I acknowledge alarms through the webpage?
No. You can only view alarm and input information on the web page.
How long does it take to poll for web status and deliver (FTP) the
web page?
If your Internet access is via dialup, then the whole process takes
about 21/2 minutes.
94
Chapter 9: E-mail Host Option
Chapter 9: E-mail Host Option
The Sensaphone 2000 software can be used as an e-mail server to
receive and forward e-mail messages from one or more Sensaphone
2000s. This means if you have a computer with internet access, you
can use it to receive e-mail calls from your Sensaphone 2000 and
forward them over the internet yourself.
E-mail path
Requirements
The E-mail Host feature requires that you have a computer running
Windows 95, 98, ME, NT or 2000. Internet access must be available
using either an always-on connection (DSL, cable modem, T1) or
a dial-up connection. The Internet Access parameters described in
Chapter 8 must also be set up.
You must have a telephone line and modem to receive e-mail calls
from your Sensaphone 2000.
How Does It Work?
Each Sensaphone 2000 has a telephone number it calls when it
delivers e-mail. By assigning the e-mail telephone number to your
own modem, your computer becomes an e-mail server. When your
Sensaphone 2000 needs to send a report or alarm message to an e-mail
address, it will dial your computer and send the message. Your computer will then log on to the internet and forward the e-mail message
to the designated party.
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Sensaphone 2000 User’s Manual
Chapter 9: E-mail Host Option
PROGRAMMING
To set up your computer as an e-mail server, click the Internet icon on
the Manager 2000 toolbar. The Internet Options screen will appear.
To set up your computer as an e-mail server, you need to program the
Access and PC Email Host parameters. Instructions on programming
the Access parameters are located in Chapter 8. Click on the “PC
Email Host” tab:
System Settings form (Email Delivery Settings)
On the bottom righthand side of the screen is a section labeled “Email
Delivery Settings.” Click in the box for “Custom Phone #” and enter
the telephone number of your computer modem. Click OK.
Note: If the Sensaphone 2000 must dial a “1” or an area
code to reach your computer, this must be programmed
accordingly.
Internet Options (PC Email Host)
Check the “Enable PC Email host” box to enable this feature.
In the Delivery section fill in the following:
Outgoing Mail Server: This is the address of your Mail Server. As
shown, it usually is an address such as “mail.myisp.com”.
UserID: This is the name on your e-mail user account, such as
“jsmith” in the email address “[email protected]”.
Return Address: This is the address of your account as mentioned
above. It is used as the return address to all e-mails that pass through
the server and will appear as the “From:” address on all e-mails sent
by 2000 units.
When you’ve finished filling out the information, click OK to close
the form.
Programming the E-Mail Telephone Number
The Sensaphone 2000 will call your computer when it needs to send
an e-mail. To program this telephone number into the 2000, go online
with your 2000 and select Programming, then System from the Main
Menu, or click on the System icon from the toolbar. The following
screen will appear:
96
Auto-Answer Mode
The Manager 2000 software must run in auto-answer mode to receive
e-mail calls from your Sensaphone 2000 unit(s). To activate autoanswer mode, select Functions, then Auto Answer from the Main
Menu, or click on the Answer Mode icon on the toolbar. This will tell
your modem to answer incoming calls from your Sensaphone 2000
units.
Frequently Asked Questions
Why don’t I receive my e-mail?
There are four parameters that must be correctly set up for you to
receive e-mail from a Sensaphone 2000:
(1) Program a Sensaphone 2000 destination as e-mail and provide a
valid e-mail address.
(2) Set the e-mail telephone number in the Email Delivery Settings
section of the System screen to use a custom telephone number.
(3) Set up the Internet Access screen and Enable the PC Email Host
feature and program all of the parameters.
(4) Put the Manager 2000 software in Answer mode.
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Sensaphone 2000 User’s Manual
Can I receive e-mail from more than one unit?
Yes. You can receive e-mail from as many 2000 units as you want.
Can my computer be used for polling and e-mail at the same time?
Yes. The Manager 2000 program will switch between tasks as
necessary.
How long does it take to receive an e-mail call on my computer
and deliver it over the internet?
If your internet service is via dialup, then it takes about 11/2 minutes to
process an alarm e-mail. Reports may take longer depending on how
much data is being sent.
Why won’t it work with America Online?
E-mail can be sent to AOL addresses, but because America Online
requires proprietary software to use their service they cannot be used
as an outgoing e-mail server.
98
Chapter 10: Output Control
Chapter 10: Output Control
This version of the Sensaphone 2000 includes a relay output that can be used
to control a light, siren, or other low voltage device. The output is a Form-C
Normally Open/Normally Closed mechanical relay and is rated for 1A 30VAC
or 1A 24VDC. A sample wiring diagram is shown below:
NO C NC
Output
12 VAC
Alarm
Light
The output connector is located on the front of the unit next to the serial port
and is labeled “Output”. When connecting wires to the output terminal block
be sure to strip a 1 ⁄ 2 ” of wire insulation before inserting the wire (see figure
below):
1/2"
The output has three terminals labeled NO (Normally Open), C (Common), and
NC (Normally Closed). The three terminals make a single-pole, double-throw
switch. The diagram below shows how the terminals connect internally when
the output is OFF. When the output is turned ON the C contact switches from
the NC position to the NO position.
NO
C
NC
The output can be programmed to operate in either manual mode or any of
3 automatic modes (Alarm Condition, Unacknowledged Alarm, or Custom
Value). The different operating modes are described below:
Manual Mode: The output can be operated by using the Sensaphone 2000
Software or via touch-tone command during a voice call-in.
Alarm Condition: The output will turn ON when any of the selected inputs is
in alarm, regardless of acknowledgement. (Note: The alarm must be enabled
and the alarm recognition time must have expired).
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Sensaphone 2000 User’s Manual
Unacknowledged Alarm: The output will turn on when any of the selected
inputs has an unacknowledged alarm. (Note: The alarm must be enabled and
the alarm recognition time must have expired).
Custom Values: The output can be programmed to turn on and turn off based
on custom values for a single input channel.
Chapter 10: Output Control
Now enter the value when the output should Deactivate (turn off). If your input
source is a contact type, than you can choose to have the output Activate when
the input is Open or Closed or if it is set to Power you can have the output
Activate when the power is On or Off.
Setting the Output Mode
To program the Output Mode, click on the Output button from the toolbar or
select Programming, then Output from the main menu. The following screen
will appear:
Touch-Tone Control
If the output is set to Manual mode you can control it using touch-tone commands over the telephone. To do this call the unit and enter a touch-tone after
the beep. The unit will begin speaking its Status Report. At the end of the
status report the unit will say “Enter Password” – press 555 - this is the default
password to enter Touch-tone programming Mode. The commands for controlling the output are listed below:
Manual Output Mode
To select Manual Mode click the circle labeled Manual. In this mode you can
click the Turn On or Turn Off button at the top of the screen to activate/deactivate the output. For control using a touch-tone telephone see section titled
“Touch-Tone Control”.
Alarm Condition and Unacknowledged Alarm Mode
To select one of these modes click the circle labeled Automatic from within
the Output Mode section of the screen. Next, click the circle for either Alarm
Condition or Unacknowledged Alarm from the Activate On section of the
screen. Next, select the Input(s) that you would like to have control the output.
For example, if you select inputs 1-4 and Power, the output will turn on whenever one or more of these inputs goes into alarm (see figure below).
Custom Values Mode
To select this mode click the circle labeled Automatic, then Custom Value.
Next, click one of the Inputs or Power to be the output control source. Choose
if you would like the output to Turn On (Activate) when the value is Greater
Than or Less Than a particular value by clicking the drop down selection.
Next, enter the numeric value at which the output should Activate (turn on).
100
To switch the Output ON: * # 1
To switch the Output OFF:
* # 0
To recite the Output Status: * # *
The unit will respond “on” or “off ” after each command is entered. If the unit
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Sensaphone 2000 User’s Manual
is programmed for one of the Automatic Modes and you enter one of the commands to turn the output on or off, the unit will respond by saying "error". The
Output Status command can be used in any mode.
102
Appendix A: Checking for Proper Operation
APPENDIX A: Checking Your Sensaphone
2000 for Proper Operation
We recommend that you test your Sensaphone weekly to be sure it
is functioning properly. This will ensure that when a problem arises
the Sensaphone will be ready to alert the appropriate personnel. This
manual includes a test log template at the back, which you can fill in.
There are several tests that can be performed:
1. Call the unit and listen to the Status Report. This will test the
unit's ability to answer the phone and speak a message. It will also
verify that the inputs are reading properly, the alarm conditions
are OK, the electricity is on, and that the batteries are OK.
2. Create a test alarm on an input and allow the unit to contact all
programmed telephone numbers. This will make sure that the
Sensaphone is programmed properly. It will also prepare personnel to respond appropriately when they receive a call from the
Sensaphone.
3. Test the battery by unplugging the AC Adapter and making sure
that the Sensaphone continues to function. Check the battery voltage by logging on to the unit and viewing the Inputs screen. The
battery voltage should be about 6.6V. The screen should also indicate that the AC Power is OFF. Reconnect the AC Adapter when
finished.
4. Test the internal modem by calling the Sensaphone from a
computer and logging on.
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Sensaphone 2000 User’s Manual
APPENDIX B: System Events List
Appendix B: System Events
Modem connect
Fax connect
EVENT LOGGER - List of System Events
Startup completed
Unit reset by user
Data Logger reset
Data Logger started
Data Logger stopped
Data Logger downloaded
E-mail connect
Numeric pager connect
Alpha pager connect
Message delivered
Hanging up
Inbound phone call received
Giving voice report (for inbound calls)
Inbound phone call terminated
Data Logger full
Diagnostic - hardware reset
Diagnostic - reset program RAM
Diagnostic - reset all RAM
Password attempt successful for status only
Password attempt successful for programming access
Password attempt failed
Alarm detected
Alarm reset time expired - alarm detected
Alarm detected but not configured
Alarm acknowledged by max calls
Alarm acknowledged by 15 calls to phone 1
Alarm acknowledged by inbound phone call
Acknowledgment request received
No acknowledgment received on outbound call
Dialing “Until Acknowledged” phone number
Dialing “Inform” phone number
Phone busy
No answer
Voice call answered
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Sensaphone 2000 User’s Manual
106
Appendix C: Engineering Specifications
APPENDIX C: Engineering Specifications
Electrical
Power Requirements:
120VAC 60Hz 10W (UL listed power supply)
Power Surge Protection:
17V Metal Oxide Varistor and solid state transient
protection
Battery System:
(1) 6 Volt 3.4AH Rechargeable sealed lead-acid battery
(included)
Battery Charging:
Precision voltage controlled charging system
Battery Backup time:
10 hrs
Inputs
Input Channels:
8 universal, AC Power and battery
Input Types:
Normally Open/Normally Closed contact, 2.8K
thermistor [temperature range: -125ºF to 124ºF (-87ºC
to 51ºC)], 10K thermistor [temperature range: -90ºF to
200ºF (-68ºC to 93ºC)], 4–20mA current loop, 0–5V
analog voltage
Input Conditioning:
Open Contacts see 5VDC, closed contacts see 0.5mA,
Thermistors, see 5VDC through 27K Ohms, 4–20mA
inputs, see 220 Ohms to ground, 0–5V analog inputs see
5M Ohms
Input Fault Protection:
35V over/under voltage protection
Input Resolution:
12 bits
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Sensaphone 2000 User’s Manual
Output
Appendix C: Engineering Specifications
Modem:
Type:
1 Form-C Normally-Open/Normally-Closed Relay
Rating:
1 Amp 30VAC or 1 Amp 24 VDC
Datalogging
Number of Channels:
Inputs 1–8, AC Power & Battery backup (selectable)
Total Number of Samples: 32,768
Data throughput 14,400 bps, 14,400 bps Fax
Protocols: V.32bis, V.32, V.22bis, V.22A/B, V.23, V.21,
Bell 212A &103
Speech Technology:
(8) User-recorded voice alarm messages (4 seconds each)
and (1) Identification message (5 seconds); 53 seconds
of pre-recorded speech; 2.7KHz bandwidth, selectable
speech for units of measure
Phone Line Surge Protection:
275V Metal Oxide Varistor
Sampling Rate:
Programmable from 1 second to 200 hours
All samples include date and time.
Communication
Phone Line Connection:
RJ11 jack for connection to the public switched telephone network; pulse & tone dialing
Communication Types:
Voice, Fax, E-mail, modem, alphanumeric pager, numeric pager
Dialing Parameters:
Calls up to 32 destinations (telephone numbers or E-mail
addresses)
32 digit telephone numbers and 64 character E-mail
addresses
Time between calls programmable from 10 seconds to 60
minutes
Maximum number of calling rounds programmable from
1 to 100
Programmable call list per input
Alarm acknowledgment via touch tones or callback
Call progress monitoring to detect dial tone, busy signals
& ringback
108
Programming
Programming Connection:
RS232 DB9 Female DCE; 38,400 baud
Programming Method:
local or remote PC with Sensaphone 2000 Software for
Microsoft Windows (included)
Data Retention:
2 years typical (lithium battery backed static RAM)
Visual Indicators
Input Alarm Status:
1 red LED for each channel
AC Power Alarm:
1 red LED
System On:
1 green LED
Battery Condition:
1 green LED
Phone Line Off-hook:
1 amber LED
Output:
1 amber LED
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Sensaphone 2000 User’s Manual
Environmental
Operating Temperature Range:
32°–122° F (0°–50° C)
Humidity:
0–90% RH, non-condensing
Physical
Enclosure:
Durable aluminum enclosure with integral mounting
brackets for wall-mounting or panel mounting
Dimensions:
12.1"W x 7.2"H x 1.6"D
Weight:
4 lbs.
Approvals
FCC Part 68
FCC Part 15 Class A
Warranty
One year parts and labor warranty.
Specifications subject to change without notice.
E-mail delivery requires additional service fees.
Copyright 1996 Sensaphone, d.b.a. Sensaphone
Sensaphone
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700 Fax: 610.558.0222
www.sensaphone.com
110
Appendix D: Thermistor Tables
APPENDIX D: Thermistor Tables
2.8K Thermistor Data
Degrees Celsius
Resistance (Ohms)
-50
187,625
-40
94,206
-30
49,549
-20
27,180
-10
15,491
0
9,142
10
5,572
20
3,498
30
2,256
40
1,491
50
1,009
60
697
70
490
80
351
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Sensaphone 2000 User’s Manual
10K Thermistor Data
Degrees Celsius
112
Resistance (Ohms)
-50
441.3K
-40
239.8K
-30
135.2K
-20
78.91K
-10
47.54
0
29.49K
10
18.79K
20
12.25K
30
8,194
40
5,592
50
3,893
60
2,760
70
1,990
80
1,458
90
1,084
100
816.8
110
623.5
120
481.8
130
376.4
140
297.2
150
237.0
Appendix E: RS232 Specifications
APPENDIX E: RS232 Specifications
DB9 Socket Configuration: DCE Female
Start/Stop Protocol: None
Port Speed: 38,400 bps
Communications Protocol: 8 data bits, no parity, 1 stop bit
RS232 Pin Assignment
Pin
Signal
Symbol
Direction
2
Received Data
RD
from Sensaphone
3
Transmitted Data
TD
to Sensaphone
5
Signal Ground
SG
N/A
113
114
2. The Sensaphone 2000 won’t communicate with my computer using
the modem.
On the “Open Connection” screen, click on
the EDIT button. On the left corner click
on the box labeled “Recover from Unit
Reset.” Click OK and then try to connect
again.
Wait until the phone LED goes off or turn
the Power switch OFF and then ON.
Change the Comm Port setting on the
Communications Setup screen. On
the “Open Connection” form, click on
MODEM and then SETUP.
The Sensaphone must be connected to a
standard (2-wire Analog) telephone line,
and not to a digital extension to a phone
system.
Close the on-line session through the
RS232 port.
The Sensaphone 2000 is on the phone
communicating with someone else.
The wrong Comm Port is selected for your
modem.
The Sensaphone 2000 is connected to an
incompatible telephone line.
The unit is on-line with a computer
through the RS232 port and therefore
won’t answer a call.
Solution
The slave ID in the unit does not match the
Slave ID in Manager 2000.
CAUSE
Connect the cable to one of your PC’s serial
ports.
The cable is connected to your computer’s parallel port.
Solution
Change the Comm Port in the Communcations
Setup Screen.
CAUSE
The wrong Comm Port may be selected
in Manager 2000.
PROBLEM
1. The Sensaphone 2000
won’t communicate with my
computer through the RS232
port.
I. Data Communications
PROBLEM
If you have tried the solutions outlined in this section and are not satisfied with the results, call Sensaphone Customer
Service at (610)558-2700, or follow the guidelines for shipping the Sensaphone 2000 to Sensaphone for service (see
Appendix H).
• Data Communications
• Dial-Out
• Temperature Monitoring
• General Problems
Most problems with the Sensaphone 2000 are easy to identify and can be quickly corrected, and are found under the following general headings:
In the event that a problem is encountered, this section will assist you in determining the cause, so that you can return the
unit to its usual monitoring routine with minimal interruption.
APPENDIX F: Troubleshooting
Sensaphone 2000 User’s Manual
Appendix F: Troubleshooting
115
116
Check call zone programming for your destinations.
A call zone may not be selected or the
alarm may have occurred outside the
selected call zone.
2. The Sensaphone 2000 continues
to dial out and I can’t get on-line
because it’s always busy.
Extend the length of the intercall time for
each destination.
Increase calling rounds to a number greater
than zero.
Max Calling Rounds” is set to “zero.”
The destination intercall times are programmed too short. The unit will wait the
intercall time between calls and then dial
the next number. If this value is too short,
the opportunity to call in will be very
short. Shorten the recognition time for the alarm
or extend the amount of time the alarm
exists. An unacknowledged alarm exists
only when the red LED blinks on the front
panel.
Recognition time is too long. An alarm
condition does not remain in effect long
enough to become a valid alarm.
Solution
Enable the Alarm Call Mode.
CAUSE
The Alarm Call Mode may be disabled for
this destination.
Verify destination telephone numbers: Is a
“1+area code” required? Does your telephone line require a “9” to reach an outside
line?
The telephone number may be incorrectly
programmed.
Close the on-line session through the
RS232 port.
Increase the Dial Time Out on the
Communications Setup form or reduce the
number of Rings Until Answer in the 2000.
The unit will not dial out if you are logged
on through the RS232 port.
PROBLEM
1. The Sensaphone 2000 fails to dial
out.
II.Dial-Out
The Rings Until Answer is set too high. As
a result, the Manager 2000 software is timing out before the 2000 answers the call.
Sensaphone 2000 User’s Manual
Appendix F: Troubleshooting
117
118
Verify the temperature vs. resistance curve
of your sensor and/or replace the sensor as
necessary.
The Sensaphone 2000 is compatible with
a specific type of 10K thermistor. Since
there are several types available, you must
make sure that you are using the correct
type. Otherwise incorrect readings will
occur. The table in Appendix C shows the
temperature vs. resistance curve for acceptable models.
Change the input normality on the input
configuration form.
Confirm that the input shunt is in the correct position for your sensor.
Acknowledge the alarm by: a) Going online with a PC and clearing the alarm; b)
Calling the unit back with a telephone and
giving the Touch Tone acknowledgement
code; or c) Plugging a telephone into the
Local Voice jack and giving the Touch Tone
acknowledgement code.
Incorrect input normality.
The shunt for setting the input type is in
the wrong position.
The unit has an unacknowledged alarm and
is still trying to deliver its message. Even
if the alarm condition no longer exists, the
unit will continue to dial and deliver its
message until it is finally acknowledged.
1. The alarm status of an input is
incorrect.
2. The Sensaphone 2000 starts
dialing as soon as I turn it on.
IV. General Problems
PROBLEM
Solution
Move the shunt to the correct position.
The shunt for setting the input type is not
installed in the TMP/DRY position.
CAUSE
Verify and correct wiring.
The temperature sensor wires are touching
or have shorted.
2. The temperature is reading 176º F
or 80º C.
3. The temperature reading is incorrect when using a 10K thermistor.
Examine the wires to the temperature sensor and connect or replace the wiring.
The temperature sensor has become disconnected or has broken wires.
1. The temperature reading is -58º F
or -50º C.
III: Temperature Monitoring
Sensaphone 2000 User’s Manual
Appendix F: Troubleshooting
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Sensaphone 2000 User’s Manual
Appendix G: Accessories
APPENDIX G: Accessories
The sensors listed below are available from Sensaphone and represent the
most commonly used input devices. Other dry contact sensors, designed
for more specialized applications, may also be used. Commercial or industrial electrical supply houses can provide devices to monitor virtually any
condition. For further information, contact Sensaphone Customer Service
at 610-558-2700.
MODEL NUMBER
SENSOR / SWITCH
FGD-0006
Magnetic Reed Switch
FGD-0007
Passive Infra-Red Detector
FGD-0010
50' 2-conductor #22AWG shielded accessory Cable
FGD-0013
Spot Water Detector
FGD-0022
Temp° Alert
FGD-0023
ISOTEL Surge Protector
FGD-0027
Humidistat
FGD-0049
Smoke Detector with Built-in Relay
FGD-0052
Humidity Transmitter
FGD-0053
24V Power Supply for Humidity Transmitter
FGD-0054
Power-Out Alert™
FGD-0056
Zone Water Detector w/Water Rope
FGD-0063
10' Water Rope for FGD-0056
FGD-0100
Remote Temperature Sensor
FGD-0101
2.8K Weatherproof Temperature Probe
FGD-0102
10K Weatherproof Temperature Probe
FGD-0103
10K Indoor Decorator Zone Temperature Sensor
FGD-0104
10K Outdoor Air Weatherproof Temperature Sensor
FGD-0105
10K Immersion Temperature Sensor
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Sensaphone 2000 User’s Manual
APPENDIX H: Returning the Unit for Repair
In the event that the Sensaphone 2000 does not function properly, we
suggest that you do the following:
1) Record your observations regarding the 2000’s malfunction.
2) Call the Technical Service Department at 610-558-2700 prior to sending the unit to Sensaphone for repair.
If the unit must be sent to Sensaphone for Servicing, please do the following:
Appendix H: Returning the 2000 for Repair
3) To avoid shipping delays, you must include the following information :
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
Sensaphone
901 Tryens Road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for damage or replacement.
1) Turn the power switch Off, disconnect all wiring and unplug the unit.
NOTE: You can retain your wiring configuration by
removing the terminal block before packing and shipping the unit. Insert the tip of a small screwdriver into
the space between the block and the base into which it
plugs, being careful not to damage the silver pins (see
Illustration). Gently pry up the block—it’s a single unit
so you will have to pry at each end and near the center to
free it incrementally. Remove the block with your wiring
still attached to the screws. (When the unit is returned to
you, simply align the pins and carefully refit the block to
the unit.)
2) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a sturdy shipping box.
122
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Sensaphone 2000 User’s Manual
Index
Index
F
FCC Requirements iv
I
A
Alarm Acknowledgment
Acknowledgement ID 79
Alphanumeric Pager Dialout 77
Automatic (Max Calls) 79
Beeper Dialout 76
Voice Dialout 76
Alarm Dialout 73, 76, 80
Alarm Dialout - Alphanumeric
Pager 74
Alarm Dialout - Beeper 74
Alarm Dialout - E-mail 75
Alarm Dialout - Fax 75
Alarm Dialout - Modem 75
Alarm Dialout - Voice 74
Call Progress 73
Notification 73
Recognition 73
Until Acknowledged vs.
Inform Until Acknowledged 73
C
Call-In Status
Auto Answer Mode 81
Voice Mode 80
Canadian Department of
Communications vi
Important Safety Instructions iii
E
E-Mail Server Option 95, 95–98,
96, 99
Frequently Asked Questions
97–98
Programming
Auto-Answer Mode 97
the E-Mail Telephone
Number 96
Requirements 95
124
INPUT CONFIGURATION 24
INSTALLATION 20–21, 26
MOUNTING THE UNIT 20
OPERATING ENVIRONMENT
20
POWER SURGE PROTECTION
21
Battery Backup 21
TELEPHONE LINE 23
Line Seizure 24
M
Messages, Voice & Status 70, 71
Playing/Recording with Voice Jack
Status Report 71–72
P
Polling
Changing the Schedule 86
Deleting 86
Polling Results 85
Setting Up a Polling Schedule 82
General Set Up 84
Programming 48, 54, 67, 68–69
Datalogging 60
Downloading 63
Inputs Being Logged 62
Interval 61
RESET NOW Button 62
Start/Stop datalogging 62
Use Start Time 61
Viewing Off-Line 63
Viewing On Line 63
Export 65
Print 65
Destinations
Alarm Call Mode 58
Disabled 58
Inform 58
Reports
Until Acknowledged 58
Call Zones 57
Destination Field
Alphanumeric Pagers 55
E-mail 55
Numeric Pagers 54–55
Dial Type 59
Intercall Delay 60
Name 54
Send Report 60
Special Dialing Codes 55
Alphanumeric Pager Dialing
Codes 56
Event Logger 65
Downloading 65
Query Times 67
Resetting 67
Unit selection 66
Viewing 66
INPUTS 45
Alarm Programming tab 49–50
Alarm High Limit 49
Alarm Low Limit 49
Call List 50
Enable/Disable 50
Inputs Name 49
Recognition Time 50
Reset Time 50
Clear Alarms 46
Configuration tab 47
Calibration 48
Input Type 47
Table Low & Table High 47
Input Name 45
Min & Max 46
State 46
Status 46
Status tab 45
Value 45
Monitors 51
Bar Reading 51
Contact Status Monitor 53
Displaying Input Monitors 51
Gauge Reading 52
Current Status 68
Data Logger 68
Interval 69
Use Start Time 69
System
Identification 41
Access 43–44
Clock 42
Dialout Settings: 42–43
Incoming Calls 44
Unit Description 41
R
RS232 Pin Assignment 113
S
Sensaphone 2000 18
Communicating With 38
Local 38
Modem 38
Off-line 39
To create a Data File 39–40
To delete a Data File 40
Communications Setup 30
Local Port Configuration 30
Status 31
Menu Bar 29
Modem Setup 31–35
Technical Support 18
Software Installation 28, 29, 32,
33–35
Installation 28
Windows™ 95 28
Minimum requirements 28
T
Terminal Block Removal 122
Thermistor Tables
2.8K 111
10K 112
New Units 36
125
Sensaphone 2000 User’s Manual
W
Web Pages 87–94
Frequently Asked Questions 93–94
HTML Web Page formatting 89
Browser Page Refresh 90
“Create Now” button 91
Logo Settings 90
Web Page Filename 90
WML Filename exception 91
Internet Access Settings 88
Requirements for Creating 88
Web Page Delivery (FTP) 91
Updating 92
Viewing the Web Page 92
126
Test Log
Test Log
127
Sensaphone 2000 User’s Manual
128
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