Cengage Learning SAM User guide
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SAM
Assessment, Training and
Projects for Microsoft Office
October 2014
SAM Brief Student User Guide
Contents
Viewing Applications on a Split Screen
Logging in the First Time as a Pre-registered Student
Logging into SAM as a New User
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2014 Cengage Learning. 20 Channel Center Street. Boston, MA 02210 SAM i
Searching for and Selecting an Assignment
Taking Assignments from the Activity Calendar View
Taking Always Available Assignments from Activity Calendar View
Taking Assignments from the Activity List View
Title Bar: Assignment Information
Question Area: Assignment Questions and Tasks
Control Panel: Content Player Controls
Control Panel: Content Player Controls (Continued)
Starting and Submitting a Project
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2014 Cengage Learning. 20 Channel Center Street. Boston, MA 02210 SAM ii
Completing a Reading Assignment
Recovering and Resuming from a Crash or Lost Connection
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2014 Cengage Learning. 20 Channel Center Street. Boston, MA 02210 SAM iii
Introduction
SAM (Skills Assessment Manager) is a web-based application that measures student proficiency in
Microsoft Office software and technology-related topics. SAM teaches Microsoft Word, Excel,
PowerPoint, Access, Outlook and Internet Explorer, in addition to foundational computer concepts. SAM uses skill-based assessments, interactive training, real-world projects and just-in-time remediation to help students master essential computing skills.
SAM offers exams, training, projects and path-based assessment and readings. The student manual introduces the basic functions of SAM.
System Requirements
Your workstation must meet the following minimum system requirements to use SAM:
Requirements
Computer
Audio and Video
Network
Software and Disk Storage
Details
Processor: Intel Pentium 4 or higher processor required; Intel Centrino or an equivalent multi-core processor recommended
Memory: 512 MB RAM required; 1 GB RAM recommended
Operating Systems: Windows 7 32- or 64bit or Windows 8/8.1 32- or 64-bit; Mac OS
X 10.7 or higher
Graphics: SVGA
Resolution: Minimum recommended 1280 x 800
Color: 32-bit
Video Memory: 64 MB minimum; 128 MB recommended
Video Card: Modern DirectX compatible
Internet Connection: 56K modem minimum; broadband connection (cable, DSL, T1 or
ISDN) recommended; persistent connection required
Web Browsers: 4 MB
Adobe Flash Player 11 recommended; versions 10.2
or higher have been tested and are supported; versions prior to 10.1
are not supported: 2 MB
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2014 Cengage Learning. 20 Channel Center Street. Boston, MA 02210 SAM 1
Requirements Details
Adobe Reader 8 minimum; 9 recommended: 22.4 MB
SAM Projects:
—
For SAM 2010 Projects: Microsoft Office
2010 Professional for Windows
—
For SAM 2013 Projects: Microsoft Office
2013 Professional for Windows,
Professional Plus, RT and Office 365
(Home Premium, University)
NOTE: Refer to your Microsoft documentation for current disk storage requirements.
For up-to-date system requirements for Microsoft products, refer to the following pages on the
Microsoft website:
For the Windows 7 operating system: http://windows.microsoft.com/enus/windows7/products/system-requirements
For the Windows 8 operating system: http://windows.microsoft.com/en-us/windows-8/systemrequirements
Configuring Your Browser
You need to enable the following settings on your browser:
Supported Browsers
You can access SAM using the following browsers:
Operating Systems
Windows 7,8 and 8.1
Mac OS X 10.7 or higher
Supported Browsers
Internet Explorer 9 through 11 for 32-bit or
64-bit versions of Windows; Firefox (latest version and latest -1); Chrome (latest version and latest -1)
NOTES:
SAM 2010 Assessment and Training content is not tested on Chrome.
Compatibility Mode is not supported for
Internet Explorer.
Safari 7.0 and Firefox (latest version and latest -1)
Confirm these settings in your browser:
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2014 Cengage Learning. 20 Channel Center Street. Boston, MA 02210 SAM 2
JavaScript is enabled.
Pop-up blocking is disabled, either entirely or just for the SAM URL: http://sam.cengage.com
.
Ad-blocking software is disabled for the URL http://sam.cengage.com
.
Enabling JavaScript
To use SAM, verify that JavaScript is enabled on your browser. To confirm its status, use the procedure appropriate to your browser:
Internet Explorer
Use this table to enable JavaScript on Internet Explorer:
7
8
5
6
Step Action
1
On the Tools menu, select Internet Options.
Result: The Internet Options dialog box displays.
2
3
4
Click the Security tab.
Click the Trusted Sites icon.
Click Custom level.
Result: The Security Settings – Internet Zone dialog box opens.
Scroll to the Scripting section.
Under Active Scripting, confirm that the Enable radio button is selected.
Click OK to close the Security Settings – Internet Zone dialog box.
Click OK to close the Internet Options dialog box.
Firefox for Windows
Javascript is enabled by default in Firefox. To verify if Javascript is enabled, use this procedure.
Step Action
1
Start Firefox.
2
In the Address Bar enter
about:config
.
Press Enter.
Result: The A warning box displays.
3
4
Click the button labeled I’ll be careful, I promise!
Result: The
about.config
window displays.
In the Search box, enter
javascript.enabled
.
Result: The list filters to display javascript.enabled.
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Step Action
5
In the Value column to the far right verify that True displays.
If False displays (indicating that Javascript is disabled), right-click True and select Toggle.
Result: True displays (indicating that Javascript is enabled).
6
Exit the
about.config
window and restart Firefox.
Chrome for Windows
Follow this table to enable JavaScript on Google Chrome:
Step Action
1
Select Settings on the Customize and Control Google Chrome menu in the upperright corner of the browser window.
Result: The Settings dialog box opens.
2
3
4
5
Click the Show Advanced Settings… link.
Click Content Settings.
Confirm that the Allow All Sites to Run JavaScript check box is selected.
On the Content Settings dialog box, click Done to save your changes.
Safari for Mac
Follow this table to enable JavaScript on Safari:
Step Action
1
On the Safari menu, select Preferences.
Result: The Preferences dialog box opens.
2
Click the Security tab.
3
4
Confirm that the Enable JavaScript check box is selected.
Close the dialog box to save your changes.
Setting Up Pop-Ups (IE Only)
SAM requires that pop-ups in Internet Explorer always display in a new window instead of a new tab.
Use the following procedure to set up this display requirement:
Step Action
1
On the Tools menu, click Internet Options.
Result: The Internet Options dialog box displays.
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Step Action
2
On the General tab under the Tabs Category, click Settings.
Result: The Tabbed Browsing Settings dialog box opens.
3
4
5
Under When a pop-up is encountered, select Always open pop-ups in a new
window.
Click OK to save your changes and close the Tabbed Browsing Settings dialog box.
Click OK to close the Internet Options dialog box.
Disabling Pop-Up Blockers
To use SAM, disable pop-up blocking software on the browser for the URL http://sam.cengage.com
. Use the procedure appropriate to your browser to disable pop-up blocking.
Internet Explorer
Use this procedure to turn off pop-up blocking entirely or for the SAM URLs only:
Step Action
1
Start Internet Explorer.
2
3
4
On the Tools menu, click Internet Options.
Result: The Internet Options dialog box opens.
Click the Privacy tab.
You can turn off pop-up blocking completely or for SAM URLs only.
To turn off Pop-up blocking completely
To disable pop-up blocking completely, confirm that the Turn on Pop-up
Blocker check box is not selected.
NOTES:
You can also turn off pop-up blocking entirely on the menu bar following these steps:
On the Tools menu, click Pop-Up
Blocker.
On the Pop-Up Blocker menu, click Turn Off Pop-Up Blocker.
To turn off pop-up blocking for
SAM URLs only
To disable pop-up blocking for SAM
URLs only:
Confirm that the Turn on Pop-up
Blocker check box is selected.
Under Pop-up Blocker, click Settings.
Result: The Pop-up Blocker Settings dialog box opens.
In the Address of website to allow field, enter
http://sam.cengage.com
.
Click Add.
Click Close to return to the Internet
Options dialog box.
Click OK to save your changes.
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Firefox for Windows
Use this procedure to turn off pop-up blocking entirely or for the SAM URLs only:
Step Action
1
Start Firefox.
2
3
4
On the Tools menu, click Options.
Result: The Options dialog box opens.
Click the Content tab.
You can turn off Pop-up blocking completely or for SAM URLs only.
To turn off Pop-up blocking completely
Confirm that the Block pop-up
windows check box is not selected.
To turn off pop-up blocking for
SAM URLs only
If not selected, click Exceptions to the right of the check box.
In the Address of website field, enter the URL
http://sam.cengage.com
.
Click Exceptions to the right of the check box.
Result: The Allow Sites – Pop-ups dialog box displays.
Click Allow.
5
6
On the Allow Sites – Pop-ups dialog box, click Close.
In the Options dialog box, click OK to save your changes.
Chrome for Windows
Use this procedure to turn off pop-up blocking entirely or for the SAM URLs only:
Step Action
1
Start Chrome.
2
On the Customize and Control Google Chrome menu in the upper-right corner of the browser window, click Settings.
Result: The Settings dialog box opens.
3
4
Click the Show Advanced Setting link.
Click Content Settings.
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Step Action
5
You can turn off Pop-up blocking completely or for SAM URLs only.
To turn off Pop-up blocking completely
Confirm that the Allow All Sites to
Show Pop-ups check box is selected.
To turn off pop-up blocking for
SAM URLs only
Click Manage Exceptions.
In the hostname pattern field, enter the URL http://sam.cengage.com
In the Pop-up exceptions dialog box, click Done.
6
In the Content Settings dialog box, click Done to save your changes.
Safari for Macintosh
Safari does not support disabling pop-up blocking for individual URLs. Turn off pop-up blocking so that you can use SAM.
Step Action
1
On the Safari menu, click Preferences.
Result: The Preferences dialog box opens.
2
3
4
Click the Security tab.
Deselect the Block pop-up windows check box.
Close the Preferences dialog box to save your changes.
You can turn off pop-up blocking on the menu bar using the following procedure:
Step Action
1
Click the Safari menu.
2
Deselect the Block Pop-Up Windows option.
NOTE: Safari does not support disabling pop-up blocking for individual URLs. Turn off pop-up blocking so that you can use SAM.
Alternatively, you can turn off pop-up blocking from the menu bar using the following procedure:
Step Action
1
Click the Safari menu.
2
Deselect the Block Pop-Up Windows option.
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Third-Party Pop-Up Blockers
Third-party Internet Explorer, Firefox and Chrome toolbars offered by companies like Yahoo!, Google and Ask.com may include pop-up blockers. Deactivate this feature, either completely or for the
URL http://sam.cengage.com only . Refer to the toolbar’s documentation for instructions on how to disable this feature.
Disabling Ad Blockers
Third-party add-ons and extensions for Internet Explorer, Firefox and Safari may block the display of ads.
This may cause issues if one of the SAM URLs is present on the block list. To prevent this, disable the ad blocker for the URL http://sam.cengage.com
. Refer to the ad blocker’s documentation for more information.
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Setting Up Your Computer
You need the following computer settings to run SAM:
Necessary Software
You need the following software on your computer to use SAM:
Adobe Flash Player: Required to use the simulations in exams and training. Links to this component are on the right side of the Home page, under Software. Click the link or go to http://get.adobe.com/flashplayer/ and follow the installation prompts.
Microsoft Office 2010 or 2013 Professional for Windows (specifically, Access, Excel, PowerPoint and Word): Required to complete projects. Go to http://office.microsoft.com/enus/products/FX100487411033.aspx?pid=CL100571081033&ofcresset=1 if you need to purchase and download Microsoft Office for Windows.
NOTE: You cannot use Microsoft Office 2007 for Windows or 2008 for Mac.
Adobe Reader: Required to read SAM user manuals. Go to http://get.adobe.com/reader/ if you need to download Adobe Reader.
IMPORTANT: If you are using a computer in a computer lab, always ask the lab administrator before installing any software.
Monitor Resolution
The preferred screen resolution is 1280 x 800 or higher; however, you can run SAM with a resolution of
1024 x 768. This setting enables SAM simulations to display fully on a 17-inch or larger monitor. Scroll right or left to see the full display using a smaller screen resolution.
Use the following procedures to check or update the current resolution:
Windows 7 and 8
Use this table to change your screen resolution for Windows 7 and 8:
Step Action
1
Right-click anywhere on your computer’s desktop to display a shortcut menu.
2
3
4
On the shortcut menu, select Screen Resolution to display the Screen Resolution dialog box.
On the Resolution menu, select 1280 x 800. Record the current setting so you can restore it later.
Click OK to save your changes.
Result: The Screen Resolution dialog box closes.
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Mac OS X
Use this table to change your screen resolution for Macs:
Step Action
1
On the Apple menu, select Systems Preferences to display system preferences.
2
3
4
From the Hardware category, click Displays to edit the screen resolution.
On the Resolution menu, select 1280 x 800.
Record the current setting so you can restore it later if desired.
Click OK to save your changes.
Viewing Applications on a Split Screen
You can use SAM in a split screen environment with another browser, window or application. (Examples:
You can read a Cengage eBook while doing a Training assignment or view the instructions and application while working on a project.) You can display each application window on the side you prefer.
If you have a wider monitor, you may choose to split the screen. Follow these procedures to set up a split screen environment:
Windows
Confirm that the Aero Snap feature is enabled:
Step Action
1
Click Start and select Control Panel from the menu on the right.
2
5
6
7
3
4
8
From the Control Panel dialog box, select Ease of Access Center.
Result: The Ease of Access Center dialog box opens.
Select Make the keyboard easier to use.
Confirm that Prevent windows from being automatically arranged when moved to
the edge of the screen is deselected.
Click OK.
Start the applications to display on the left and right sides of the screen.
Click and drag the Windows title bar to the left until the arrow icon reaches the left edge of the screen. The window fills the left side of the screen.
Start the application to display on the right side of the screen. Click the Windows title bar and drag to the right until the arrow icon reaches the right edge of the screen. The window fills the right side of the screen.
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Mac
Use this procedure to use a split screen on a Mac:
Step Action
1
Start the application to display on the left.
2
3
4
5
Click and drag the lower-right corner of the window so it fills the left side of the screen.
Start the application to display on the right.
Click and drag the lower-right corner of the window so it fills the right side of the screen.
Drag the window to position it.
NOTE: If you use OS X version 10.6 or greater, you can purchase an app called Split
Screen from the App Store to split the screen display. If you use a computer in the lab, always ask the lab administrator before you install an application.
Tips for Mac Users
If you use a Mac, you can use the same procedures for enabling JavaScript, cookies and pop-ups on your browser.
If you use an Apple Mac computer to access SAM, you may find the following tips helpful:
When instructions direct you to press the Windows Ctrl key, do the following, depending on your keyboard:
Using a Mac with an Apple keyboard, press the Command key instead.
Using a Mac with a generic USB keyboard, press the Ctrl key. You may need to press the Alt key for the same function.
When instructions direct you to click the right button of a Windows mouse, do the following:
Using a single-button mouse or track pad, press the Ctrl key and click at the same time.
Using a more recent MacBook that supports gestures, touch the track pad with two fingers. (You need to enable this in your System Preferences.)
Using a generic USB two-button mouse or track pad, click the right button.
To Backspace, hold the Function (fn) key on the keyboard while pressing the Delete key.
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How to Use SAM
Logging in the First Time as a Pre-registered Student
Use the following procedure to log into SAM:
Step Action
1
In your browser, enter http://sam.cengage.com
in the Address field and press the Enter key.
Result: The SAM Login page displays.
2
3
Enter the username and password you received.
If this is your first login and your institution has a site license,
Click Login.
The SAM Terms and Conditions page displays. (The SAM Home page displays on subsequent logins.)
If this is your first login and your institution does not have a site license,
Enter your SAM
Key code
at the prompt. . If you need to purchase a
Key Code
, go to http://www.cengagebrain.com
.
Click Login.
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Step Action
4
When the SAM Terms and Conditions page displays, click I Agree to accept the terms and conditions.
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Step Action
5
Enter and Confirm your secret question and secret answer.
When finished, click Submit.
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Step Action
6
Enter and confirm a new password.
When finished, click Submit.
Result: The
Activity Calendar
displays
.
Profile Information
Enter your profile information. See the following table for more information on each field:
Field Type
First name
Middle initial (optional)
Description
Maximum 50 characters and cannot contain any of the following: ~ ` ^ * “ $ %
# ! \ / > < & ; : | ,
Maximum 1 character and cannot contain any of the following: ~ ` ^ * “ $ % # ! \ / >
< & ; : | ,
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Field Type
Last name
Description
Maximum 50 characters and cannot contain any of the following: ~ ` ^ * “ $ %
# ! \ / > < & ; : | ,
Username/Email
Password
Alias (optional)
ID# (optional)
Must be 6 to 50 characters and cannot contain any of the following: ~ ` ^ * “ $ %
# ! \ / > < & ; : | ,
NOTE: Your username cannot be changed once you save your profile.
6 to 17 characters; use letter, numbers and underscores only.
Minimum 6 characters; maximum 20 characters and cannot contain any of the following: ~ ` ^ * “ $ % # ! \ / > < & ; : | ,
Maximum 20 characters and cannot contain any of the following: ~ ` ^ * “ $ %
# ! \ / > < & ; : | ,
Communication Email (optional)
Secret Question
Maximum 128 characters
Select a secret question from the dropdown menu
Secret Answer Enter an answer to the selected Secret
Question
Blackboard ID Enter your Blackboard ID
IMPORTANT: The username/email and password you enter become your login credentials for Cengage
Brain ( http://www.cengagebrain.com
). If you have a Cengage Brain account, use that username and password when you register for SAM. (See Login Help)
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Logging into SAM as a New User
Follow these steps when you log into SAM for the first time:
Step Action
1
In your browser, enter http://sam.cengage.com
in the Address field and press the Enter key.
Result: The SAM Login page displays.
2
3
Click the New User button.
Enter your school’s
Institution Key
.
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Step Action
4
Click Submit.
Result: A confirmation message displays to verify the institution’s identity.
5
Click OK. You may need to add a
Key Code
to access SAM.
If… Then…
If your institution has a
Key
Code license
,
If your institution does not have a
Key Code license
,
Enter the 18-digit
Key Code
at the prompt. If you need to purchase a
Key Code
, go to http://www.cengagebrain.com
.
The My Profile page displays.
Proceed to Step 8.
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Step Action
6
Click Save.
Result: The My Profile page displays.
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Step Action
7
Enter the necessary information in the fields. Required fields display with an asterisk.
NOTES:
You must enter and confirm your username and password in the corresponding text boxes. You cannot copy and paste.
CengageBrain checks the username you enter. If it finds it, a prompt directs you to enter your CengageBrain password to login.
8
Click Save to save your user information.
Result: The Review and Confirm page displays.
9
Click Revise if you want to change your profile information and then click Save.
Result: Changes are accepted.
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Step Action
10
Click Confirm in the My Profile dialog box from step 8 to continue.
Result: The Terms and Conditions page displays.
11
Click I Agree to agree to the terms.
Result: The Activity Calendar displays.
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Forgot Password
If you forgot your password, use this procedure to reset your password.
Step Action
1
On the SAM Login page, click the Forgot your password button.
Result: The Retrieve Your Password dialog box displays.
2
3
Enter you username and click Continue.
In the dialog box that displays, enter the answer to the security question and click Submit.
4
Result: SAM sends an email to your email address on record with a link to reset your password.
Open the email and click the password reset link. Follow the instructions to reset your password.
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Existing Users
If you are an existing user (completed your initial login to SAM), use the following procedure to log in.
IMPORTANT: SAM supports single sign-on (SSO) with Cengage Brain ( http://www.cengagebrain.com
) enabling you to use the same username and password for both systems. If you are a returning SAM user, the first time you log in to the SAM environment, SAM checks Cengage Brain for an existing account. If you have an account, a prompt displays enabling you to enter your Cengage Brain password to link the
SAM account with Cengage Brain. Use your SAM password on subsequent logins to SAM.
Step Action
1
In your browser, enter http://sam.cengage.com
in the Address field and press the Enter key.
Result: The SAM Login page displays.
2
Enter your username and password.
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Step Action
3
Click Login.
Result: The Activity Calendar displays.
Account
You can change your account settings in the top right corner of SAM.
My Account
Use the following procedure to update your SAM account:
Step Action
1
Click the My Account link on the upper-right side of the page.
Result: Your account information displays.
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Step Action
2
Review the information. Click Edit to make changes.
Result: The My Account Details dialog box displays.
3
4
5
Edit the information as necessary. You cannot change grayed-out field values.
Name fields cannot contain any of the following characters: ~ ` ^ * “ $ % # ! \ / > <
& ; : | ,
Select a Secret Question from the dropdown menu and enter a
Secret Answer
to set your security question.
Click Save to save the changes to your account.
Notifications
System messages display in the Notifications dropdown. Notifications include system downtime or failure to meet system requirements such as installing Adobe Flash player. Plan your schedule accordingly if there are periods when SAM will not be available to you.
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Help
If you require technical assistance, you can access documentation through the Help menu or contact
Cengage Customer Technical Support.
To open the documentation, select the link to either the online help or the User Manual.
If you need technical assistance, do the following:
Step Action
1
Click Help
2
Click Tech Support.
Result: The Cengage Customer Technical Support page opens in another tab.
3
4
Under Returning User, enter your SAM/Cengage Brain username/email address and password and click Sign In.
On the Select a Product menu, click Select Product and select SAM
Result: The SAM Knowledgebase page displays. From here you can do the following:
Browse articles, downloads and tutorials in the left column.
Search the knowledgebase by entering one or more keywords in the Search field and clicking Search.
Enter a new problem by clicking No, please create a new case on the upper-right side of the page. Follow the online directions to complete your case.
Sections
You can view the sections in which you enroll or you can enroll in new sections. You are either enrolled automatically or wait listed depending on how the instructor set up the course.
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My Sections
View the sections in which you are enrolled using the following procedure:
Step Action
1
On the Navigation bar, click Sections.
Result: The My Sections page displays and you see a list of sections in which you are enrolled or wait listed.
2
3
The My Sections initially display by section name To sort the sections, click a heading row to sort by it.
To filter by instructors:
Click the Instructor drop-down menu and select the appropriate instructor from the list.
4
To view section details:
Click the section’s Name to view the section name, course name, term, instructor and required textbook.
Result: The Section Details window displays.
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Joining a Section
Use the following procedure to join a section. You can join sections only if the instructor enables autoenrollment. SAM places you on the waiting list if instructors do not enable auto-enrollment. The instructor decides whether to enroll you.
Step Action
1
On the Navigation bar, click Sections.
Result: The My Sections page displays. You can view a list of sections in which you are enrolled.
2
To join a section use these steps:
Click the Join a Section tab.
Result: A list of available sections displays.
3
To select an instructor, use these steps:
Select an instructor from the Instructor drop-down menu to see the sections offered.
Click a column head to sort by it.
NOTE: If a course has multiple instructors, a carat displays. Click the carat to view all instructors.
Result: The available sections for the selected instructor display.
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Step Action
4
Click the Join Section icon.
Result: A confirmation message displays.
5
NOTE: Depending on your instructor’s section settings, you may be auto enrolled into the section or wait listed.
Click the Close icon.
Result: You return to the Join a Section page. The course no longer displays in the
Join a Section list.
Activities
You can view and take assignments from either the Activity Calendar or Activity List view. The Activity
Calendar displays assignment available and due dates on a calendar. The Activity List displays assignment details in a list format.
NOTE: By default, the option box is selected for Set Calendar as default view. To change the default view to the Activity List, deselect the option box. The next time you log into SAM, the Activity List will display instead of the Calendar View.
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Activity Calendar
By default, the Activity Calendar displays when you log into SAM. The Activity Calendar displays activities that become available and when they are due in a calendar format.
NOTE: The first time you log into SAM, no sections display. Register for a section in the Sections tab.
Action Result
Set Calendar as default view By default, the option box is selected for Set Calendar as
default view. To change the default view to the Activity List, deselect the option box. The next time you log into SAM, the Activity List will display instead of the Calendar View.
Activity Calendar Display The Activity Calendar displays Exams, Training, Projects and
SAM Paths. Badges display next to the activity type. A gray badge indicates the assignment becomes available that day. A red badge means the assignment is due that day. The number in the badge refers to the number of activities of that type.
Hover over a badge to display the assignments and Due
Dates. Click the hyperlink to begin the assignment.
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Action
Filter Activity Types
Sections filter
Days
Unavailable assignments
Begin an assignment
Always Available
Hover over functionality
Result
Activity types that display in orange display in the Activity
Calendar view. Select an activity type to hide it from the calendar view. The Activity types that display in blue do not display in the Activity Calendar View.
NOTE: Activity filters settings apply to the Activity
Calendar, Activity List and Reports pages.
Select a section from the dropdown menu. All sections display by default. Enter text for partial search functionality.
Click a day to display the Daily Assignments dialog box. The dialog box displays additional assignment details, including the due date and time, number of attempts allowed and how many times you attempted the assignment.
The assignment name displays in gray in the dialog box if the assignment is not available or past due.
Select an assignment from the Daily Assignments dialog box to begin.
Result: The Assignment Start or Project dialog displays.
Always Available Assignments display in the top left corner with the number of assignments that are always available.
Click the dropdown menu.
Select the activity type you want to view by selecting the check box. All activity types are enabled by default.
Click the assignment name to launch the assignment.
Point the mouse at any activity on the calendar.
Result: Text displays with assignment details including the due date.
Select the arrow next to the month to navigate the calendar. Switch month
Activity List
Click the Activity List view to see a list of all activities. The Activity List displays assignments from all sections by default. From this menu, you can select assignments to begin. The Activity List displays the assignment name, type, availability, due date, section and status. Assignments that you completed and have no more attempts available do not display in the Activity List.
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Action
Sections filter
Sort
Filter Activity Types
Due Date
Available
Status
Type
Sections
Beginning an assignment
Result
Select a section from the dropdown menu. All sections display by default. Enter text for partial search functionality.
The Activity List initially displays by assignment name. Click a heading row to sort by it.
Select a type of activity to remove it from the list view.
Activity types that display in orange display in the Activity List view.
NOTES:
If you use the Always Available filter, you need to turn on a filter for one or more assignment types for assignments to display.
The Always Available filter is on by default. Assignments with no due date do not display in the Activity List view while the filter is off.
Activity filter settings apply to the Activity
Calendar, Activity List and Reports pages.
The Due Date column displays both the date and time an assignment is due.
Lists the assignments availability.
Status describes your progress on an assignment.
The type describes whether the assignment is an exam, training, project, SAM Path or reading.
The Section column lists the course associated with the assignment.
Click an assignment to begin.
Result: The Assignment Start or Project dialog box displays.
NOTE: Some assignments require an 18-digit keycode. Enter
the correct keycode when prompted. See Adding a Product
for more information.
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Taking Assignments
You can launch assignments in SAM through the Activity Calendar or Activity List. You can take exams, training, projects, and SAM Path assignments in SAM or launch into the MindTap reader. Some assignments are password protected. Instructors provide the password. Enter the password at the prompt.
Adding a Product
Depending on how your institution licensed SAM, you may need to enter Key Codes to access specific assignments like readings, exams, training and projects. If this is the case, your assignments display as inactive until you add the necessary product using the following procedure:
Step Action
1
Navigate to the Activity List view. Assignments that require a Key Code display with
Key Code Required
in blue text.
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Step Action
2
Click Add Product.
Result: The Add Product window displays.
3
4
Enter the product’s
18-digit Key Code
.
If you need to purchase a Key Code, go to http://www.cengagebrain.com
. If you do not have the correct Key Code for the assignment, a message displays asking for a
Key Code.
Click the Enter Key Code button.
Result: The Add Product dialog box closes and the assignments display as active.
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Searching for and Selecting an Assignment
Before you can work on an assignment, search for and select it. Students can search for assignments through either the Activity Calendar or the Activity List.
Taking Assignments from the Activity Calendar View
Use this procedure to begin an assignment using the Activity Calendar:
Step Action
1
Navigate to the Activity Calendar view.
2
Narrow the list of assignments by selecting a Section from the drop-down menu or an Assignment Type from the Activity filter.
3
NOTE: Assignments that display with a gray badge become available that day.
Assignments with a red badge are due that day. The assignments display only on their available or due date. You can take the assignment between the availability and due date. To take the assignment, click the day it is available or due.
Select a day to view assignment details for a day.
Result: The Assignment Details window displays. Click X on the window to close.
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Step Action
4
Click the assignment name.
Result: The Assignment Start or Project dialog box displays.
5
Click Start to begin an assignment.
Result: Either the Content Player or Project dialog box displays.
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Taking Always Available Assignments from Activity Calendar View
Use this procedure to begin Always Available Assignments:
Step Action
1
Navigate to the Activity Calendar view.
2
Narrow the list of assignments by selecting a Section from the drop-down menu or an Assignment Type from the filter bar.
Result: The Calendar view updates.
3
Click the Always Available Assignments drop-down menu.
Result: A list of assignments displays.
4
Select a check box to enable or disable assignment types.
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Step Action
5
Click the activity name. The Assignment Start or Project Start dialog box displays.
6
Click Start to begin an assignment.
Result: Either the Content Player or Project Dialog box displays.
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Taking Assignments from the Activity List View
Use this procedure to begin an assignment using the Activity Calendar:
Step Action
1
Navigate to the Activity List view.
NOTE: Sort the list by clicking on a column heading
2
Narrow the list of assignments by selecting a Section from the drop-down menu or an Assignment Type from the filter bar.
3
You can work on assignments if they are listed with an availability of Always or
Now. Enable the Always Available filter to view assignments with no due date. The assignments display in blue.
4
Click the activity name. The Assignment Start or Project Start dialog box displays.
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Step Action
5
Click Start to begin an assignment
Result: Either the Content Player or Project Dialog box displays.
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Exam Assignments
Use the following procedure to take an exam.
NOTE: Before you start an exam, close all applications except your browser. Then, close any additional browser windows or tabs unless otherwise indicated by your instructor. This helps ensure that the SAM
Content Player performance is not affected. This is especially important if you take a timed exam.
Step Action
1
Select an exam from the Activity Calendar or Activity List. If your instructor specified a password for the assignment, SAM prompts you for it. Enter the password and click OK.
Result: The assignment details display in a new window, listing the following information about the assignment:
The name of the assignment
Instructions
Incorrect actions allowed per task and question
Whether the exam can be retaken
The number of times an exam can be retaken
The number of retakes you have remaining
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Step Action
2
Click Start.
Result: The Content Player starts and the exam begins. See Using the Content
Player for further information.
3
4
Follow the instructions that display.
In the Control Panel, click Exit to close the Content Player. A message displays if there are any incomplete questions. Click Yes if you want to exit or click No to continue working on the exam. SAM does not grade incomplete questions.
IMPORTANT: Your exam does not submit if you close the Content Player by closing the browser window.
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Training Assignments
Use the following procedure to take a training assignment.
NOTE: Close all applications other than your browser and additional browser windows or tabs unless otherwise indicated by your instructor. This ensures that the SAM Content Player performance is not affected.
Step Action
1
Select a training assignment from the Activity Calendar or Activity List. If your instructor specified a password for the assignment, SAM prompts you for it. Enter the password and click OK.
Result: The assignment details display in a new window, listing information about the training, including:
The name of the assignment
When the training is due
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Step Action
2
Click Start.
Result: The Content Player starts. See Using the Content Player for further
information. Follow the instructions.
3
Click Exit in the Control Panel to close the Content Player when you are done. A message displays if there are any incomplete tasks. Click Yes if you want to exit or click No to continue working on the training.
IMPORTANT: Your training does not submit if you close the content player by closing the browser window.
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Using the Content Player
You use the SAM Content Player to take exams and trainings assignments.
There are three areas in the SAM Content Player:
Title Bar
Questions Area
Control Panel
Title Bar: Assignment Information
The title bar of the Content Player’s window lists general information about the assignment including:
Your name
The name of the assignment
Question Area: Assignment Questions and Tasks
The question displays either the question you need to answer or the simulated task you need to complete. Follow the displayed instructions.
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When you begin a training, a window describing the training task displays. Click Continue to proceed with the training.
Control Panel: Content Player Controls
The control panel at the bottom of the page displays the Content Player controls. These include:
Control Description
These controls enable you to do the following:
Open and close the menu of questions.
Select specific questions to answer.
Select tasks to perform.
For training assignments, different SAM versions and training types have different controls:
Intro: Provides a basic summary of the task.
Observe mode: Provides audio and visual instructions for the task.
Practice mode: Helps you perform the task by providing audio and visual prompts.
Apply mode : Enables you to perform the task without assistance.
CC: Enables you to use Closed Caption.
The following are controls for various course subjects:
Controls Course Subject
Microsoft Office2010
Microsoft Office 2013
Computer Concepts (training about Windows or the computer)
Control Panel: Content Player Controls (Continued)
Control Description
Displays when you are taking an exam.
Displays the ID of the current task or question.
Enables you to go to the previous or next question in the task list.
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Control Description
Displays when you are using training.
Ends one training mode and takes you to the next.
NOTE: If clicked while in practice mode, it takes you to the next task.
Display when you are using the training’s
Observe and Practice modes.
Enable you to reset, rewind, pause and fast forward through the demonstration of each task.
Enable you to mute and unmute the audio presentation.
For Computer Concepts, enables you to use
Closed Caption.
Display when you are taking an exam.
Indicate the time remaining for a timed exam.
Indicate the number of attempts you have to answer the question or complete the task.
Closes the Content Player.
If there are any unanswered questions or incomplete tasks, the following warning displays: There are unfinished tasks. Are you sure you want to exit?
Click Yes to exit or No to return to the session.
—
If you exit, you also see a summary of the session. You can click Print to print the summary or click Close to end the session and return to the
Preview Exam
or
Preview Training
window.
—
Click Close to close the
Preview
window and return to the
Exam
,
Training
or
SAM
Assignments
page, depending on where you clicked Preview.
IMPORTANT: Do not use the X of the Windows control to exit the Content Player. If you click the X of the Windows control, you will lose your work.
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SAM Path Assignments
SAM Paths are assignments consisting of sequential combinations of exams and training. Supported path combinations include the following:
Exam > Training > Exam: Use this path to test students on a topic, provide remedial training for any errors and re-test students for proficiency.
Training > Exam: Use this path to train students on a topic and test their proficiency.
Exam > Training: Use this path to test students on a topic and provide remedial training for errors.
NOTE
: You need to complete SAM Path Assignments in the order that they are listed.
Step Action
1
Select a SAM Path from the Activity Calendar or Activity List. If your instructor specified a password for the assignment, SAM prompts you for it. Enter the password and click OK.
Result: The assignment details display in a new window listing the assignment name; instructions; incorrect actions allowed per task and question; if the exam can be retaken and for how many times; the number of retakes remaining.
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Step Action
2
Click an assignment on the list. At the assignment window that displays click Start.
Result: The Content Player displays.
3
4
NOTE: You need to complete the activities in the order in which they display instructor assigned them.
Follow the instructions for the assignment.
Click Exit in the Control Panel to close the Content Player. A message displays if there are any incomplete questions. Click Yes if you want to exit or click No to continue working on the exam. SAM does not grade incomplete questions.
IMPORTANT: The exam or training assignment does not submit if you close the content player by closing the browser window.
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Project Assignments
Projects are SAM assignment types which require you to work in the appropriate Microsoft application.
When working on a project, download instructions and a start file to your computer. Use the start file to complete your work with the appropriate Microsoft application. Upload the completed file back to SAM for grading.
Starting and Submitting a Project
Use this procedure to take and then submit a project assignment in SAM:
Step Action
1
Select a project from the Activity Calendar or Activity List.
Result: The project list displays.
2
Click to select a Project from the list.
Result: The Project details display.
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Step Action
3
Click Start to display the project instructions.
Result: The Project Instructions, Start File and Assignment Submission window displays.
4
5
Click Download Instructions.
Result: A standard download dialog box displays.
To save the file to your local disk, select the Save File option box and click OK.
Click the download links for the start file and other project files, if any.
Result: A standard download dialog box displays.
To save the file to your local disk, select the Save File option box and click OK.
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Step Action
6
When you have finished the project:
Save the project files.
Return to the Project dialog box.
7
Click Browse to navigate to your completed project file on your computer.
Confirm that the filename(s) match the filename(s) in italics.
Click Submit.
Result: SAM grades the project automatically.
NOTE: SAM checks the uploaded project file to verify the filename, file type, size and run a virus scan. If any of these checks fail, a message displays. Fix the specified error and upload the completed project file.
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Dealing with Project Errors
When you submit a project for grading, SAM performs a number of checks:
The embedded key in the uploaded file matches the key assigned to your start file
The uploaded file name matches the name expected by SAM
The file type matches that of the project’s start file. In other words, if a Word 2010/2013 document (Example: .docx extension) is expected, then you need to upload a Word 2010/2013 document
You did not use Office 2010/2013 to complete the project
The file contains no viruses
The file does not exceed SAM maximum file size (Office 2010:
1741 KB
; Office 2013: 5 MB)
If the completed project file fails any of these tests during upload, it will not be accepted by SAM, and you will see an appropriate alert. To resolve these problems, refer to the following sections.
Wrong Key
You are not using the SAM account that downloaded the original start file. Log back in to SAM using the correct start file and account.
Wrong Name
Rename the file to the name SAM expects. Refer to the Project information on the Activity Calendar or Activity List page for the correct file name.
Wrong Format
You changed the format of the project start file using the Save As function. For example, you might have saved a Word 2010/2013 document (.docx) as a Word 97-2003 file (.doc). Use the Save As function to save the document using the format that SAM is expecting.
If you changed the document to something other than its native format (e.g., you changed a Word document to an HTML document) and you do not have the original start file, download a new start file from the Project information through the Activity List or Activity Calendar and start over.
Wrong Application
You used an application other than Office 2010/2013 to work on a project file. SAM rejects project files created by applications such as:
Office 2008 for Macintosh
WordPad for Windows
Any version of the full Office 2007 suite (This requires SAM 2007.)
Any third-party application that supports Office 2010/2013 file formats
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Virus Detected
Run an anti-virus utility to disinfect your computer and any other computer on which the file might be stored. Popular products include Norton AntiVirus and McAfee VirusScan.
The anti-virus utility does one of two things to the project file:
If possible, it disinfects the project file and you can submit it again.
The anti-virus utility could quarantine or delete the file. Download the project file again from the
Project information through the Activity List or Activity Calendar and start over.
Maximum File Size Exceeded
This occurs if the file you are uploading is has exceeded the maximum size (Office 2010: 1741 KB ; Office
2013: 5 MB). To fix this, edit the file, remove any extra content and upload it again. For Access projects, compress the database prior to submission to SAM. From the Office menu, select Manage/Compact and
Repair Database.
Completing a Reading Assignment
If your instructor has selected a Cengage eBook for your section, the instructor can assign readings from that book. If you have purchased that eBook through Cengage Brain ( http://www.cengagebrain.com
), you can read that book online from within SAM using the following procedure:
Step Action
1
Select the reading assignment from the Activity Calendar or Activity List view.
2 If… Then…
3
You purchased the eBook through
Cengage
Brain http://www.cengagebrain.com
The name of the Reading Assignment is underlined. Click the name of the assignment and another browser window or tab opens.
You have not purchased the eBook yet The assignment name is underlined.
You are prompted for a license that can be purchased through Cengage
Brain.
If this is the first time you have accessed the eBook, the MindTap Service
Agreement displays. Click Accept to continue or click Decline.
Result: The eBook displays.
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Gradebook
Gradebook enables you to view your assignment scores for each section in which you enrolled including scores for the SAM Exams, Project Assignments, Training Assignments and Custom Assignments.
Step Action
1
To select a section:
Select the Gradebook tab.
Select a Section from the drop-down menu.
NOTE: Entering text begins the search.
Result: The Gradebook displays for the selected section.
If the Instructor set up the Gradebook to display in percentages, students can view the weights for all assignment types.
If the Instructor set up the Gradebook to display in points, the weights do not display for all assignment types.
Gradebook set up to display percentages:
Gradebook set up to display in points:
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Step Action
1 Cont. NOTES:
Instructors decide whether or not to display the Gradebook to students as well as what elements of the Gradebook to display (Final Score, Scores, and Weights).
If your instructor has set up the Gradebook for the section to display to students, you can view the score information for each assignment. You may have to wait for a specified date.
If your instructor has not set up the Gradebook for the section to display to students, the following message displays: SAM cannot display the gradebook at
this time. Either your instructor has not given you access or you have no scores
to display.
2
Assignments are grouped by their
Type
. Click the arrow icon to expand an assignment type.
Result: The list of assignments for the expanded Type display.
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Reports
You can view Exam Results and Training Progress from the Reports view. You can also view Study Guides for exams and SAM Path assignments.
Description of Report View
Action
Sections filter
Filter Activity Types
Sort
Submitted
Result
Select a section from the drop-down menu. All sections display by default. Enter text for partial search functionality.
Select a type of activity to remove it from the list view.
Activity types that display in orange display in the Reports view.
NOTE: Activity filters settings apply to the Activity
Calendar, Activity List and Reports pages.
The Reports initially display by assignment name. Click a heading row to sort by it.
The Submitted column displays the date and time when you submitted the activity.
Click View all Reports to view every report from a section. View all Reports
Different activity types have different reports. A message displays if the report is not available for students to download. The following are the reports you can download for each activity type:
Exams
—
Study Guide: The Study guide lists tasks and provides links to training.
—
Results
Training
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—
Training Progress
Projects
—
Download submitted project file
—
Study Guide: The Study guide lists tasks and provides links to training.
SAM Paths
—
Study Guide: The Study guide lists tasks and provides links to training.
Viewing Reports
To view a report, use this procedure:
Step Action
1
On the Taskbar click Reports.
2
Use the
Activities
filters to locate a specific assignment type (Exams, Training,
Projects or SAM Paths).
3
On the Section drop-down menu, select the appropriate section.
4
You can view individual reports, study guides or view all reports for the selected section.
Click the Report icon to the right of the appropriate assignment to open and view the report.
Click the Study Guide icon to the right of the appropriate assignment to open and view the study guide.
Click View all Reports to view all reports for the selected section.
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Step Action
Sample Report
5
To close the report, click the X icon in the upper right of the report window.
IMPORTANT: Do not click the X icon for your browser or you will exit SAM.
Report Viewer Controls
The report viewer includes the following controls at the top of the page:
Control or Entry
Enter page number and press ENTER
Enter a search term in the Find Text field
Action
Go to the first page of the report.
Go to the previous page.
Go to a specific page.
Go to the next page.
Go to the last page.
Go back to parent report if applicable.
Search for specific words within the report such as a section name.
Click Find to find the first occurrence of the word.
Click Next to find the subsequent occurrences of the word.
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Control or Entry
Print Using PDF link
Action
Converts the report to Adobe’s PDF format.
Dropbox
Dropbox is a file box where you submit files for instructor review. You can store up to 350 MB in
Dropbox.
NOTE: Do not submit project assignment files through Dropbox. Submit project files by uploading the finished file through the Project Assignment dialog accessed through the Activity List or Activity Calendar view.
Adding a File in Dropbox
To submit a file in Dropbox, use the following procedure:
Step Action
1
On the Navigation bar, click Dropbox.
2
On the Section drop-down menu, select the section for the Dropbox you want to view.
3
Click Submit New File to upload a file.
4
Click Choose File to select the file.
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Step Action
5
Click Save.
Result: The assignment displays in the Dropbox. The file type, name, size and time submitted display.
6
You can also view notes from your instructors by clicking the view icon. The note also displays in the
Note
column.
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Deleting a File in Dropbox
To delete a file in Dropbox, use the following procedure:
Step Action
1
Click the Trash Can icon next to the name of the file you want to delete.
Result: A warning prompt displays.
2
Click OK.
NOTE: You cannot retrieve a deleted file.
Deleting a Note in Dropbox
To delete a note in Dropbox, use the following procedure:
Step Action
1
Click the Trash Can icon next to the note you want to delete.
Result: A warning prompt displays.
2
Click OK.
NOTE: You cannot retrieve a deleted note.
Recovering and Resuming from a Crash or Lost Connection
If your computer crashes or you lose your connection to SAM during an exam or training, you can restart once conditions return to normal. Log in, navigate to the Activities List view, and select the assignment.
The Content Player begins where you lost connection, and SAM saves any complete questions and tasks.
If you have a problem logging back in to SAM or re-starting the Content Player, clear your browser’s temporary Internet and history files using the following procedures.
Internet Explorer
Use this procedure to clear your browsing history on Internet Explorer:
Step Action
1
Start Internet Explorer.
2
3
4
On the Tools menu, select Delete Browsing History.
Result: The Delete Browsing History dialog box opens.
Select the Temporary Internet Files and History check boxes.
Make sure the other check boxes are not selected.
5
Click Delete.
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Firefox for Windows
Use this procedure to clear your browsing history on Firefox:
Step Action
1
Start Firefox.
2
3
4
5
6
On the Tools menu, select Clear Recent History.
Result: The Clear Recent History dialog box opens.
Select the appropriate Time range to clear from the drop-down menu. If in doubt, select everything.
Select the Browsing & Download History and Cache check boxes.
Make sure the other check boxes are not selected.
Click Clear Now.
Chrome for Window
Use this procedure to clear your browsing history on Chrome:
Step Action
1
Start Chrome.
2
On the Tools menu, select Clear browsing data.
3
4
5
Select the following:
Browsing history
Download history
Delete cookies
Cookies and other site and plug-in data,
Cached Images and other files
Make sure the other check boxes are not selected.
Click Clear browsing data.
Safari
Use this procedure to clear your browsing history on Safari:
Step Action
1
Start Safari.
2
On the Safari menu, select Reset Safari.
Result: The Reset Safari dialog box opens.
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Step Action
3
Select the Clear History and Empty Cache check boxes.
4
Make sure the other check boxes are not selected.
5
Click Reset.
Logging Out
Once you are done using SAM, click the Logout link in the upper-right corner of the page. The SAM login page displays.
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2014 Cengage Learning. 20 Channel Center Street. Boston, MA 02210 SAM 64
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