pdf

pdf
AGENT BOOKING ENGINE
User Guide
To access the Agent booking engine please go to:
http://www.ncl.co.uk/agents/book
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 2
Welcome to the
Agent Booking Engine User Guide
This user guide will introduce you to all you’ll need to know
about Seaweb – our newly improved Fly-Cruise & Cruise Only
online booking engine for agents.
Contents
Accessing the Agent Booking Engine ..................................3
Login Screen ....................................................................4
CONTACT DETAILS
Home Screen ...................................................................5
RESERVATIONS:
Reservations Creation ........................................................6
0845 201 8900
Reservation Functions ........................................................7
...........................................
Available Cruise Vacations Search ......................................8
GUEST SERVICES:
Itinerary Information Screen ...............................................9
0845 201 8907
Select a Stateroom Category ...................................... 10 - 11
...........................................
Category Pricing Detail Page .............................................12
SPECIALIST SALES:
0845 201 8908
...........................................
SALES SUPPORT:
020 8831 9037
...........................................
SYSTEMS SUPPORT:
020 8834 9029
OK or GTY Cabins ...........................................................13
Select a Stateroom Page ............................................ 14 - 15
Guest Information Pages ............................................. 16 - 17
Air Options Page .............................................................18
Shore Excursions Page ......................................................19
Travel Protection (Insurance) Page ......................................20
Special Requests Page ......................................................21
Statement of Pricing ..........................................................22
Payment Schedule ............................................................23
Cruise Reservation Confirmation ........................................24
Payment ..........................................................................25
Cancel a Reservation ........................................................26
Retrieve Reservation ................................................... 27 - 28
Modify an Existing Booking ...............................................29
Contact Information ..........................................................30
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 3
Agent Booking Engine - User Manual
Please follow the instructions below to access and utilise our new
Agent Booking Engine.
Accessing the Agent Booking Engine
To access the Agent booking engine please go to:
http://www.ncl.co.uk/agents
DON’T FORGET
Go here in order to access the
travel partners website content
You will need to login with:
username: freestyle
password: cruising
PLEASE NOTE
If you have forgotten your
password please still click on
the ‘Existing users login here’
button as you will able to
regain this information on the
next screen.
To access Seaweb,the
Online Booking Engine,
click on:
‘Existing users login here’
at the bottom of the page.
Also as shown on the
‘Online Booking System’
button should you need to
register please contact us at
[email protected]
VISIT:
www.ncl.co.uk/agents |
(as shown to the left)
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 4
Login Screen
By clicking on the ‘Existing user login here’ button you should
now have the login screen (shown below) displayed.
Logging in to the Agent Booking Engine
Please input your username and password (as originally
supplied by Norwegian Cruise Line Systems Support).
PLEASE NOTE
We encourage each agent to
have an individual login.
To request new login details
please contact your Agency
Administrator or email:
[email protected]
or call 020 8834 9029
If you have forgotten your password click here and we will
email it.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 5
Home Screen
Once you have successfully logged in, you will be taken to the
Agent Booking Engine Home page.
Using the Home Screen
From the home screen (shown below) you can make a
new reservation or search for existing reservations.
PLEASE NOTE
Flight information will be
confirmed within 24 hours
and will not be seen during
the online booking process.
IMPORTANT NOTE
Once you have logged on to
Seaweb the system will
allow approximately
15-minutes between
transactions. If you exceed
this time limit your session will
be terminated.
When you try to move to
the next screen you will be
returned to the Log In page.
If this happens you will need
to log in again.
To create a new reservation click on either the ‘new reservation’
or ‘ new search’ buttons.
To search for an existing reservation please use the search
form highlighted above. Further information on how to retrieve a
reservation can be found on page 27.
To end your session, click the ‘Log Out’ button (highlighted in
yellow on the above image) at the top of the home screen.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 6
Reservation Creation
If you have clicked on the ‘new reservation’ or ‘new search’
button on the home screen you will now see the page shown
below.
The Cruise Vacation Search Page
IMPORTANT NOTE
You will need to create a
seperate reservation for each
seperate stateroom required.
On the Cruise Vacation Search page you will be able to enter
parameters to help search for the most appropriate cruise for
your customers. With the information provided, Norwegian
Cruise Line is able to display a list of voyages that meet or
closely match the request.
The more specific your search criteria, the better.
IMPORTANT NOTES
Please use the calendar to
pick the departure date
Date format is MM/DD/YYYY
You will need to enter child/
infant dates of births later
in the booking journey to
confirm any child pricing.
Final pricing will be
determined by the child’s age
on the date of cruise departure
Air Transportation?
Please select the preferred departure airport from the drop down
menu or leave as ‘no transportation needed’.
If no air is selected the booking will be priced as Cruise Only.
Past NCL Guest / Latitude Member
If the customer has cruised with Norwegian Cruise Line before,
set the Latitudes Member option to ‘Yes’.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 7
Reservations Functions
All screens in the Pricing and New Reservations function have
some common features as explained below.
The Common Features
PLEASE NOTE
You MUST submit entries on
the current page before using
the top navigation bar to
return to any previous pages.
The first common feature is a top navigation bar. As you move
from screen to screen, the page name will change from light
grey to blue, with the current page indicated in orange.
You will be able to go back to any previously viewed page by
clicking on the screen name on this navigation bar.
Once you are on a previously viewed page you will be able
to modify the information on this page as required. In order to
confirm the modification, you will need to click the ‘continue’ or
’search’ button.
The second common feature, beginning on
the Select a Stateroom Category page, is a
booking summary display along the left side
of the screen.
As you move from screen to screen to build
your bookings, additional details will be
displayed.
Some of the entries are hyperlinks to
additional information. These hyperlinks can
be identified by the underline.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 8
Available Cruise Vacations Screen
The Available Cruise Vacations screen shows cruises based
on the information entered on the Cruise Vacation Search
page. Some of the voyages displayed may not exactly match
your search criteria. The system returns the closest matches to
your request.
Using the Cruise Vacations Screen
PLEASE NOTE
Fly Cruises from U.S. Ports:
The vacation will start the day
before to allow for one night
hotel stay before the cruise.
THE NEXT STEPS
MORE INFORMATION
By clicking on the
itinerary info button ( )
you will see the detailed
intinerary information.
This screen provides general information about the search
results. For each voyage, the following information is provided:
Length:
Indicates the number of cruise days.
Destination: Indicates cruise region.
Ship:
Indicates the name of the vessel.
Itinerary:
Click the icon to display a pop-up itinerary details,
and map when available.
Comments: Indicates the name of the sailing plus the departure
port of call
Vacation Start Date:
Indicates the cruise departure date
(MM/DD/YYYY)
CHOOSE A SAILING
To continue, click the ‘Select’
link to the right of your
preferred sailing.
SEARCH AGAIN
If the voyages displayed do
not meet your needs, or you
want to see something else,
click the ‘Search Vacation’ link
at the top of the page.
All previous entries will be
cleared and you will be
returned to the Cruise Vacation
Search page. This option is
available to you throughout the
booking process.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 9
Itinerary Information Screen
If you have clicked the ‘itinerary info’ button on the ‘Cruise
Vacation Screen’, you will be see the screen shown below.
The Itinerary Information Screen Explained
PLEASE NOTE
Fly Cruises from U.S. Ports:
The vacation will start the day
before to allow for one night
hotel stay before the cruise.
The following information is provided for the cruise portion of
your vacation.
Any additional hotel stays are not included in this display.
Date
Sailing date (MM/DD/YYYY)
Day
Indicates the day of week.
Port of Call Displays the name of the port.
THE NEXT STEPS
CHOOSE THIS SAILING
To continue, click the
‘Select Voyage’ link at the
bottom of the page.
RETURN TO SEARCH RESULTS
If the voyage displayed does
not meet your needs, or you
want to see another voyage
click the ‘Go Back’ button
at the bottom of the page to
return to your previous
search results.
VISIT:
www.ncl.co.uk/agents |
Time
Indicates itinerary times.
Activity
Indicates itinerary details:
Arrive – Dock
Indicates that the ship will be docked at a pier.
Arrive – Anchor Indicates that the ship will be anchored and
guests will take tenders into port.
Depart
Indicates when the ship will leave the port
of call.
Cruise
Indicates a cruising day.
Transit
Indicates a transiting day (e.g. Panama Canal).
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 10
Select a Stateroom Category
Once you have selected a voyage you will come to the ‘select a
stateroom category’ page with pricing for available categories.
Selecting a Stateroom Category
THE NEXT STEPS
CHOOSE THIS SAILING
To continue, click the
‘Select Voyage’ link at the
bottom of the page.
RETURN TO SEARCH RESULTS
If the voyage displayed does
not meet your needs, or you
want to see another voyage
click the ‘Go Back’ button
at the bottom of the page to
return to your previous
search results.
The following information is provided:
Category
Lists the available categories on the ship based
on the occupancy you requested.
Description Gives a brief category name description.
Click the icon next to the cabin grade to display
a pop-up (shown below) with a brief description of
the category and, where available, a photo of a
typical stateroom. Photos are examples only; your
selected stateroom may differ.
CONTINUED ON NEXT PAGE ...
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 11
Selecting a Stateroom Category Cont.
PLEASE NOTE
*Price gives the Cruise
Only or Fly-Cruise fare per
person based on parameters
specified in the initial search.
Fares are based on double
occupancy, unless you
specified differently.
This rate includes the cruise
package fare, any applicable
non-commissionable fare, port
& government taxes and fees.
VISIT:
www.ncl.co.uk/agents |
The following information is provided:
Price
The price is a hyperlink to additional information. When
you click on a price, you will be taken to the Category
Pricing Detail page (explained on page 12).
Infants under 2 cruise at substantially reduced prices
when staying in a stateroom with two or more paying
guests. Infants must pay any non-commissionable taxes
& fees that apply. If an infant is travelling with only 1
other guest, they will both pay the full twin rate.
OK
Indicates that staterooms are available and a specific
stateroom number can be assigned.
GTY
Indicates that staterooms are available but no specific
stateroom number will be assigned at time of booking
Guarantees are limited to single and double occupancy
only and are not available for back to back sailing,
suites or special staterooms such as family or spa
staterooms.
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 12
Category Pricing Detail Page
If you have clicked on a ‘price’ for a specific stateroom category
on the previous page you will be sent to the ‘category pricing
detail page’ explained below.
Using the Category Pricing Detail Page
PLEASE NOTE
*Price gives the Cruise
Only or Fly-Cruise fare per
person based on parameters
specified in the initial search.
Fares are based on double
occupancy, unless you
specified differently.
This rate includes the cruise
package fare, any applicable
non-commissionable fare, port
& government taxes and fees.
THE NEXT STEPS
CHOOSE THIS SAILING
To continue, click the
‘Select Voyage’ link at the
bottom of the page.
On the ‘Category pricing detail’ page you can apply alternative
fare codes listed, including Prepaid service charges, by clicking
on the ‘select promotions’ button.
Then on the page shown below you can tick the applicable
box and click ‘apply promotions’.
RETURN TO SEARCH RESULTS
If the voyage displayed does
not meet your needs, or you
want to see another voyage
click the ‘Go Back’ button
at the bottom of the page to
return to your previous
search results.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 13
OK & GTY Explained
PLEASE NOTE
Guarantees are limited to
single and double occupancy
only and are not available for
back to back sailing, suites
or special staterooms such as
family or spa staterooms
GUARANTEE’ EXPLAINED
A guarantee is where
the price of a booking is
guaranteed, but no stateroom
is assigned. Stateroom
assignment is at Norwegian
Cruise Line’s discretion at
any time from final payment
until day of sailing. Deck,
location, bed type, etc. is not
guaranteed. If your customers
have particular requirements
for their stateroom, a
guarantee is not appropriate.
VISIT:
www.ncl.co.uk/agents |
OK or GTY indicates whether there are staterooms available
within a particular category or if there are only guarantees
available. If there are staterooms available, this field will
show “OK”. If there are only guarantees available, the field
will show “GTY”
If you book a category guarantee, stateroom assignment will be
in that category or higher. Do not assume a higher category will
be assigned.
Click the link to the right of your preferred category to accept
the price.
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 14
Select a Stateroom Page
Once you have selected a ‘stateroom category’ you will be
sent to the Select a Stateroom page where you can select the
stateroom required.
Selecting a Stateroom
IMPORTANT NOTE
THIS PAGE WILL BE
BYPASSED IF THE CATEGORY
YOU SELECTED HAD ONLY
GUARANTEES AVAILABLE.
The screen shown below provides you with a list of available
staterooms in the category you selected. The best available
staterooms are listed first.
The system will automatically assign the best available stateroom
in the category.
The selected stateroom appears in the left hand summary. In the
example above, 10128 has been assigned. If you are booking
into a group allocation, the default stateroom will come from
your allocation.
You can click on the Deck number to view deck plan
You may either accept this default stateroom by clicking on the
‘Continue’ button or select from a list of other available staterooms.
Available staterooms are displayed in blocks of 15.
CONTINUED ON NEXT PAGE ...
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 15
Selecting a Stateroom Continued
IMPORTANT NOTE
THIS PAGE WILL BE
BYPASSED IF THE CATEGORY
YOU SELECTED HAD ONLY
GUARENTEES AVAILABLE.
For each stateroom, the following information is provided:
Stateroom #### click the stateroom
number to display a pop-up (shown left)
with detailed stateroom information. A
representative photo will be included
when available.
This pop-up will provide you with detailed
stateroom features, including
bed configuration, bath or shower and
square footage.
GTY Cabins
If you are booking an infant, be sure to
verify that crib is listed as one of
the features.
Click this button (above) to
select a guarantee instead of
a particular stateroom.
This option appears only when
single or double occupancy was
requested on the Cruise Vacation
Search page.
Please Note
Some staterooms will
accommodate additional
guests with rollaway
beds. Click the stateroom
number link for detailed
bedinformation. Call for
assistance with adding the
additional guest.
VISIT:
www.ncl.co.uk/agents |
Please note that in most cases, cribs can
be accommodated only if a sofa bed,
pullout bed or rollaway is not being used.
Contact Norwegian Cruise Line for additional information.
You may request a crib and high chair in the Special Requests
section on the ‘Special Requests’ page.
Category The pricing group to which the stateroom belongs.
Deck
The level on which the stateroom is located.
Capacity Tells you the number of guests the stateroom will
accommodate in permanent beds.
Make your stateroom selection and click ‘continue’.
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 16
Guest Information Pages
Once you have selected a stateroom you will see the ‘Guest
Information’ pages, where you can enter information for each
guest on the reservation.
Entering Guest Information
Please Note
The search cannot be made
with only the guests last name.
The Latitudes number and last
name must exactly match
our records.
The first screen (shown below) is for guests who have cruised
with Norwegian Cruise Line before (Latitudes Members).
Please enter their Latitude number and last name in order to
retrieve their details:
If guests have never cruised with Norwegian Cruise Line before
please select ‘Skip Search’.
If guests do not have the Latitudes number to hand, please select
‘Skip Search’ and enter their details as a new Customer and
then call our Reservations Team to update their details once you
have the latitudes number.
CONTINUED ON NEXT PAGE ...
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 17
Guest Information Pages Continued
Once you have either entered the guests Latitudes details, or (if
they are a new cruiser with Norwegian cruise Line) selected the
‘skip search’ option you will have the guest information screen
(shown below).
Entering Guest Information Cont.
IMPORTANT NOTE
Items with an asterisk (*) are
mandatory and you will not
be able to continue if these
fields are blank.
IMPORTANT
LAST NAME NOTE
Do not use hyphens, e.g.
Benson-Smith should be
entered BensonSmith. Also,
do not use titles, e.g. Jr. or Sr.
IMPORTANT
DATE OF BIRTH NOTE
Norwegian Cruise Line
requires that there be at least
one person age 21 or older
per stateroom. If you are
booking a child be sure to
enter the birth date here to
ensure they receive the
correct price.
On this page the following information is requested.
Select the guest’s title from the dropdown menu
(defaults to Mr).
*Gender
Click the radio button. (defaults to male).
*First name
This should match the guest’s name as it appears
on their passport.
*Last Name
This should match the guest’s name as it appears
on their passport.
Middle Initial Type the full middle name if included on
the passport.
*Citizenship
Select the appropriate country of citizenship from
the dropdown menu (defaults to blank).
*Date of Birth Please enter the guests date of birth in the
following format MM/DD/YYYY.
Email
Please enter the guest’s email address
Address
Please enter guests’ mailing address
*Title
After you have entered the information for each guest, click the
‘continue’ button to proceed to the next screen.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 18
Air Options Page
Once you have entered all guest information you will be
directed to the ‘Air Options’ page.
The Air Options Page Explained
IMPORTANT NOTE
Flight details will be
confirmed within 24 hours of
making a booking.
If Air Transportation was selected on the first screen, the flight
routing will automatically be shown.
PLEASE NOTE
Fly Cruises from U.S. Ports:
The vacation will start the day
before to allow for one night
hotel stay before the cruise.
PLEASE NOTE
When searching for an
airport and no results are
returned, the airport is not
available for this particular
date/departure point.
VISIT:
www.ncl.co.uk/agents |
If you would like to change the booking to ‘Cruise Only’,
you can remove the flights by pressing “Remove” next to the
appropriate guest or All Guests.
If no action is needed, simply review the summary and press the
‘continue’ button to skip to the next page.
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 19
Shore Excursions Page
Once you have reviewd the Air Options you will be sent to the
‘Shore Excursions’ page.
The Shore Excursions Page Explained
You are now able to pre-book your guests’ shore excursions.
The cost of the excursions will be charged to the guests’ on
board account.
Shore Excursions are non-commissionable to the agency.
PLEASE NOTE
Some excursions may overlap.
Please be sure to check the
departure time noted after the
excursion name.
Guests can also book direct
via our website once a
booking has been confirmed.
Each port of call is listed, even if there are no shore excursions
available to be booked online.
Excursions may become available later, or be available on
board.
To view the available shore excursions for each port, click the +
next to the port name. To hide the list of excursions, click the Once you have requested any required shore excursions click
the ‘continue’ button to move to the next step.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 20
Travel Protection (Insurance) Page
After ‘Shore Excursions’, you will be sent to the ‘Travel
Protection’ page.
The Travel Protection Page Explained
Please note that travel insurance cannot be purchased online.
Please refer to the applicable Norwegian Cruise Line brochure
for our Payment and Cancellation policy. Guests are required
to take out adequate and appropriate holiday insurance to
cover as a minimum all travel, cancellation, medical and
repatriation liabilities.
Please refer to www.ncl.co.uk/insurance or call the Travel
Insurance booking line - 0871 222 6469 - for a quote.
Please click the ‘continue’ button to move to the next step.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 21
The Special Requests Page
You can now add any special requests required by your guests.
Adding Special Requests
Requests are made by request type and on an individual basis.
Select the request type (e.g stateroom features) and tick the
check box next to the desired option for each guest.
Then click ‘continue’.
Selections will be indicated on the main special requests menu.
You may make multiple selections for each guest.
Once all requests have been made for all guests, click the
‘continue’ button to move to the next step.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 22
Statement of Pricing
You will now be at the statement of pricing screen which will
provide you with a complete price summary, both with total
price and per person.
The applicable currency will be displayed below the Statement
of Pricing title.
The Statement of Pricing Page Explained
IMPORTANT NOTE
There are 2 views: Guest
Pricing (default) & Review
Commissions.
To toggle between the views,
click on the
‘Review Commissions’
or
‘Go Back to Guest Pricing’
buttons.
The following information is provided on all reservations:
This is the price for the cruise portion of the
booking. The first two guests in a stateroom pay
the ‘twin occupancy’ rate.
Any subsequent guests pay Guest 3-8 rate.
Any applicable single supplement will be
included in the Guest 1 fare where applicable.
Non Commissionable Fare This is the non commissionable
element of the voyage fare. This is included in the
Voyage fare amount but itemised separately for
your information.
NCF Tax & Fee This is the amount of non commissionable taxes
and fees that apply for the voyage.
Voyage Fare
IMPORTANT NOTE
These prices are subject to
change in the event that you
make alternate selections.
IMPORTANT NOTE
Norwegian Cruise Line
charges fees for certain
changes made within
cancellation fee period.
If any charges or fees
have been assessed on the
reservation, they will be
indicated on this display.
Click the ‘continue’ button to review payment schedule and
confirm booking
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 23
Payment Schedule
This page will allow you to review the payment schedule for the
cruise itinerary.
The Payment Schedule Page Explained
IMPORTANT NOTE
For any booking made within
14 days of departure,
full payment is required
at time of booking.
IMPORTANT NOTE
By clicking the
‘confirm booking’
button you are accepting
Norwegian Cruise Line’s
booking conditions which
will apply immediately.
Subsequent cancellation of the
booking will incur cancellation
charges in accordance with
Norwegian Cruise Line’s
Terms and Conditions.
All bookings are FIRM
and immediately subject
to Norwegian Cruise Line
booking conditions.
VISIT:
www.ncl.co.uk/agents |
Please review the payment schedule. All amounts are in GBP.
If applicable, please use the payment link on the next page or call
0845 201 8907 to make any payment due by debit/credit card.
If your payments are managed by your Head Office, you can
disregard the payment instructions but will need to collect the
applicable deposit as per Norwegian Cruise Line booking
conditions.
Please take a moment to read through the booking conditions
which can be found at www.ncl.co.uk.
Click the ‘confirm booking’ to proceed.
COMING SOON: ABTA Single Payment Scheme.
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 24
Cruise Reservation Confirmation
The confirmation page provides an overview of your reservation.
The Cruise Reservation Confirmation Page
Please Note
This is a summary only.
Please refer to your complete
e-mail or fax confirmation,
which will be sent
automatically, for full details,
including flight itinerary.
IMPORTANT NOTE
This booking is now FIRM and
subject to Norwegian Cruise
Line booking conditions.
The page is divided into the following sections:
• Confirmation number
• Agency Contact Information
• Voyage Information
• Pricing Details
• Charges Details (where applicable)
• Guest Information
• Itinerary
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 25
Payment
Click on the Online payment link to make any payment due by
debit/credit card. (Minimum transaction of £100)
Alternatively please call our payment line 0845 201 8907
The Payment System Page
If your payment is handled by your Head Office, you can disregard
the payment instructions but will need to collect the applicable
deposit as per Norwegian Cruise Line booking conditions.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 26
Cancel Reservation
Cancelling a Reservation
To cancel Reservation please select
the cancel reservation option on
the left hand menu. The cancel
reservation summary page will be
displayed.
The cancel reservation summary page
will be displayed.
Any applicable cancellation charges
will be shown. Please review the
charges prior to cancelling the
reservation.
Cancellation of the reservation will incur cancellation charges in
accordance with Norwegian Cruise Line’s Terms and Conditions.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 27
Retrieve Reservation
This screen allows you to view a list of your reservations:
Retrieving a Reservation
Important Search Information
Enter additional information
to refine the search.
The name fields allow you to
search for partial matches.
For example, if you enter
“Br” in the last name field, all
bookings where passenger
names begin with “Br” will
be returned: Brown, Bridges,
Brooks, etc.
This search field provides
a great deal of flexibility in
managing your bookings.
You can view a list of all of
your bookings in a particular
month, or on a particular ship.
Results are security-level
dependent. If you have
Supervisor access, all results
for your agency will be
returned. You will be able to
filter the results to show only
your bookings.
There are 3 ways to search for a reservation:
• By reservation number
• By record
• By all bookings (default)
To search by confirmation number, type the reservation number in
the box and click the ‘search’ button. This is the narrowest search.
To search by record, enter your search criteria in any of the
available fields:
Last Name
First Name
Date Range (MM/DD/YYYY)
Ship
CONTINUED ON NEXT PAGE ...
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 28
Retrieving a Reservation Continued
To search all bookings, click search without entering any details.
Please Note
*Modifications permitted
are change stateroom, add
shore excursions, add special
requests.
For all other modifications,
please call 0845 201 8907
To retrieve a reservation click on the reservation number.
You will be taken to the Cruise Vacation confirmation screen.
From there you may make certain Modifications* or cancel the
reservation.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Page 29
Modify an Existing Booking
You are permitted to change the stateroom, add shore
excursions and add special requests to an existing booking.
For all other modifications, please call 0845 201 8907
Modifying an Existing Booking
Click on the ‘switch to edit mode’ button to update the reservation.
IMPORTANT NOTES
Please be aware that
charges may be assessed for
certain changes.
Cancellation charges for air,
land and other add-ons may
apply even if the reservation
is not cancelled in full.
Please contact Norwegian
Cruise Line for details.
A notification that fees may
be assessed will be
displayed when navigating
from the Confirmation.
Any changes you make will
automatically be applied to
the reservation.
Do not modify any item unless
you are certain you want to
make the change.
Use the top navigation bar to navigate to the applicable page.
Screens that are not available for modification will be shaded.
For example, if you would like to add a special request, click the
Special Request link.
Currently you are not be able to change the category, ship or sailing
date online. Contact our Reservations team for assistance.
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
CONTACT INFORMATION
If you need additional assistance, please contact us.
For Maintenance Issues online ID / Passwords queries
Please contact Systems Support
Email [email protected]
Telephone 020 8834 9029
For Booking queries and amendments
Please contact Reservations (FIT) or Specialist Sales (Groups)
Email [email protected]
Telephone 0845 201 8900
VISIT:
www.ncl.co.uk/agents |
CALL:
0845 201 8900 |
NCL_UK
|
NCL Freestyle Cruising
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement