Manual for the UltiMail

Manual for the UltiMail
0844 264 1440
ultimail
Franking System
Operator Manual
FP Mailing HCS
2 The control panel – display and keyboard
Display
(illuminated)
Multi function keys
(soft keys)
Multi function keys
(soft keys)
Arrow keys
Franking labels
SET UP menu:
Change system
settings
Loading postage:
TELESET
Display
postage register
Info key:
Display help
Back to the home menu
Numeric keys:
– Enter digits
– Enter letters, punctuation
and special characters
Start/Stop key:
Start letter transport/
franking
Go back to the higher
window / menu level
Enter key:
– Confirm the input
– Acknowledge error messages
C/CE key:
– Delete input
– Call default setting
In the home menu, press C/CE for 3 seconds:
Home menu is reset to standard
Contents
About this Operator Manual _____________________________________7
1 Safety tips ____________________________________________________8
2 A short description of the ultimail _______________________________10
3 Switching the ultimail ON / OFF _________________________________13
4 ultimail operating basics _______________________________________15
4.1
Access control by MASTER / USER card ____________________15
4.2
The operating menu _____________________________________16
4.3
Trial run (zero test print) __________________________________19
5 Setting the franking imprint _____________________________________22
5.1
Postage value / Royal Mail product _________________________23
5.1.1
Setting the postage value / product using the memory __________23
5.1.2
Setting mailing data _____________________________________26
5.1.2.1 Selecting the mailing data for a new product __________________26
5.1.2.2 Editing a product _______________________________________29
5.1.3
Setting the weight ______________________________________30
5.1.3.1 Setting the weight of the mail piece manually _________________30
5.1.3.2 Using the integrated scales: weighing mail pieces (optional) _______31
5.1.4
Entering the postage value manually ________________________32
5.2
Date _________________________________________________34
5.3
Logo / advertising imprint _________________________________35
5.4
SMS text _____________________________________________37
6 Franking ____________________________________________________38
6.1
Preparations ___________________________________________38
6.1.1
Setting up catch tray ____________________________________38
6.1.2
On the sealer: adjust letter guide (ultimail with sealer only) __________38
6.1.3
On the feeder: adjust letter guide (ultimail with feeder only) __________40
6.1.4
Switch on / off seal function (ultimail with feeder / sealer only) _________41
6.2
Change account ________________________________________42
6.3
Positioning and franking a letter ____________________________43
6.3.1
ultimail with hand feed tray _______________________________43
6.3.2
ultimail with sealer (optional) _______________________________44
6.3.3
ultimail with feeder (optional) _______________________________46
6.3.3.1 Positioning letters in stack ________________________________46
6.3.3.2 Positioning single letters _________________________________48
6.4
Franking labels (optional) __________________________________49
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4 ultimail Operator Manual
7 Special functions _____________________________________________ 50
7.1
Using the DX feature (optional) _____________________________ 50
7.1.1
Things worth knowing about the DX feature __________________ 50
7.1.2
Franking DX-mail _______________________________________ 51
7.2
Working with the batch counter ____________________________ 52
7.3
Using the ultimail as incoming mail stamp ___________________ 55
7.4
Seal only function (ultimail with feeder / sealer only) _________________ 56
7.5
Differential weighing (optional) ______________________________ 57
7.6
Using an external postage scale ___________________________ 60
7.6.1
Connecting an external postage scale ______________________ 60
7.6.2
Using ultimail with an external postage scale _________________ 61
8 Postage register ______________________________________________ 62
9 Loading postage – TELESET ___________________________________ 63
10 Account administration ________________________________________ 66
10.1
Set up a new account ___________________________________ 66
10.2
Change settings for existing accounts _______________________ 69
10.2.1 Change standard setting for the logo and the SMS text _________ 69
10.2.2 Release / block TELESET access __________________________ 72
10.2.3 Changing budgets and assigning credits ____________________ 73
10.2.4 Change name _________________________________________ 75
10.3
Generate / block USER card(s) for an account ________________ 76
10.4
Switch on / off “access card required?” ______________________ 78
10.5
Display and print account information _______________________ 79
10.6
Set account counter to zero ______________________________ 81
10.6.1 Set one account to zero _________________________________ 81
10.6.2 Set all accounts to zero __________________________________ 81
10.7
Delete accounts ________________________________________ 82
10.7.1 Delete one account _____________________________________ 82
10.7.2 Delete all accounts _____________________________________ 82
11 Memory administration ________________________________________ 83
11.1
Displaying and printing memory assignment __________________ 83
11.2
Saving settings ________________________________________ 84
11.3
Renaming memories ____________________________________ 85
11.4
Delete memories _______________________________________ 86
Contents
12 Print image data administration _________________________________87
12.1
Logo display and printing _________________________________87
12.2
Change the logo names __________________________________88
12.3
Enter / change / save SMS texts ___________________________89
12.4
Loading print image data from card _________________________93
12.5
Delete print image data __________________________________94
13 Advanced settings and system information _______________________95
13.1
Setting the operating mode _______________________________95
13.2
Display, print and send system information ___________________97
13.3
Display and reset item counter ____________________________98
13.4
Display and reset advert counter ___________________________99
13.5
Setting low postage warning – limit ________________________100
13.6
Tone signal __________________________________________101
13.7
Display contrast _______________________________________102
13.8
Time ________________________________________________103
13.8.1 Adjusting the current time _______________________________103
13.8.2 Summer / winter time ___________________________________104
13.8.3 Setting time zone ______________________________________106
13.9
Setting standby time ___________________________________107
13.10
Setting Memory 1 as standard after standby _________________108
13.11
Setting print head standby time ___________________________110
13.12
Setting letter transport run-on time ________________________111
13.13
Manage rate tables ____________________________________112
13.13.1 Loading rate table from card _____________________________112
13.13.2 Loading rate table from the data centre _____________________113
13.13.3 Delete all rate tables ___________________________________114
13.14
Integrated scales (optional) _______________________________115
13.14.1 Tare ________________________________________________115
13.14.2 Setting gravity ________________________________________116
13.14.3 Switching automatic endorsement selection on / off ___________117
13.14.4 Setting weighing mode __________________________________118
13.14.5 Switching differential weighing mode on / off (optional) __________119
13.15
Connection to data centre _______________________________120
13.15.1 Internal Modem _______________________________________120
13.15.2 External Modem (optional) ________________________________124
13.16
Changing phone numbers _______________________________126
13.17
Selecting the user interface language ______________________128
13.18
High-quality print ______________________________________129
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6 ultimail Operator Manual
13.19
13.20
13.21
13.22
13.22.1
13.22.2
13.22.3
13.22.4
New PC Protocol ______________________________________ 130
TELESET & RSI ______________________________________ 131
Generate MASTER card ________________________________ 133
Enable / disable optional functions ________________________ 134
Memory administration extension (ultimail without integrated scales only) 134
Account administration extension _________________________ 135
Differential weighing feature _____________________________ 136
InfoPrint _____________________________________________ 137
14 Maintenance and care ________________________________________ 138
14.1
Cleaning the ultimail franking system ______________________ 138
14.2
Changing the ink cartridges ______________________________ 139
14.3
Adjust the ink cartridges ________________________________ 144
14.4
Cleaning the print system _______________________________ 145
14.4.1 Start automatic cleaning the print system ___________________ 145
14.4.2 Manually cleaning the print heads _________________________ 146
14.5
Replacing the ink pad insert _____________________________ 148
14.6
Filling the water tank (feeder / sealer ultimail) ____________________ 151
14.7
Adjust moistening level (feeder / sealer ultimail) __________________ 153
14.8
Cleaning / changing the moistening sponge (feeder / sealer ultimail) __ 154
14.9
Cleaning / changing the moistening brush (feeder / sealer ultimail) ___ 158
14.10
Changing the battery ___________________________________ 160
15 Troubleshooting _____________________________________________ 162
15.1
Problems and remedies ________________________________ 162
15.2
Removing letter jams ___________________________________ 170
15.3
How to prevent jamming and double-feeding during batch mailing 172
15.4
Attach adjustable letter guide to feeder / sealer ______________ 174
15.5
Error codes (sample) ___________________________________ 175
15.6
Display and print diagnostics list __________________________ 180
16 Withdrawal and disposal of the ultimail franking system ___________ 181
Appendix
Moving the ultimail to another location _____________________________ 183
Access rights ________________________________________________ 192
SET UP menu (overview) _______________________________________ 194
Glossary ____________________________________________________ 195
Technical Data _______________________________________________ 197
Declaration of Conformity _______________________________________ 202
Index _______________________________________________________ 203
Service _____________________________________________________ 213
About this Operator Manual
About this Operator Manual
Please read this Operator Manual before using the ultimail
franking system. Please keep the manual near the ultimail at all
times for reference.
This Operator Manual applies to all configurations and
equipment varieties of franking machines ultimail 60 and
ultimail 90. Functions which are only available with certain
configurations are recognisable by a suffix, e.g. (optional).
In this Operator Manual, ‘ultimail’ stands for the franking
systems ultimail 60 and ultimail 90.
Quick Reference Guide
The Quick Reference Guide gives you an overview of the
operating menu and franking with the ultimail.
The following keywords and safety signs identify the safety tips
in this Operator Manual.
Warning! indicates a potential hazard which may result in
injury.
Warning! indicates a potential danger of injury caused by
rotating components. Danger areas of the ultimail are marked
with such a safety sign.
Caution! indicates a potential hazard that may result in
damage to the ultimail or impair the franking process.
The following symbols and text features are used in this
Operator Manual:
MEMORY
“Please select …”
Menu names and options from the operating menu are written
in capital letters.
Prompts and messages are highlighted by quotation marks.
A tip offers advice or additional suggestions for improving the
operation.
Display graphics show inputs and current settings. The multi
function key(s) to be pressed is / are marked in black.
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8 ultimail Operator Manual
1
Safety tips
The ultimail is a digital franking system with an inkjet printer for franking letter mail.
The ultimail complies with the pertinent safety regulations for office information
equipment.
Please observe the following tips for your own safety:
• Installation and commissioning of the franking system ultimail are only done by
qualified personnel authorised by Francotyp-Postalia.
• Only operate the ultimail system on a grounded single-phase power socket. Make
sure your office power supply conforms to the power requirements shown on the
serial number plates.
• Use only cables provided or approved by Francotyp-Postalia. Make sure that
cables are not damaged.
• Make sure the socket for connecting the ultimail is close by and easily accessible
at all times.
• Do not reach into the danger areas marked with a safety sign.
Keep long hair, fingers, loose clothing pieces, shawls and jewellery away from
moving machine parts.
• Do not remove any part of the safety and protective equipment. Do not make them
inoperative. Do not remove any parts of the housing.
• Never cover the ventilation slots in the housing.
• Pull out the power plug in the event of danger! Call the after-sales service.
• Make sure that no liquids or foreign objects penetrate the interior of the ultimail.
If this happens, pull out the power plug immediately. Have the ultimail franking
system checked by Francotyp-Postalia service before starting it up again.
• The ‘Sealer ultimail’ is intended for use with the ultimail 60 franking machine.
It is not possible to operate the sealer without the ultimail franking machine.
• The ‘Feeder ultimail’ is intended for use with the ultimail 60 / ultimail 90 franking
machine. It is not possible to operate the feeder without the ultimail franking
machine.
Safety tips
• We recommend to use only approved FP equipment and FP original parts. The
manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved
by FP, and therefore not vouch for such products.
• Ingestion of the ink can be hazardous to your health. Avoid contact with the eyes.
Keep the ink cartridges away from children. Further instructions for use are
enclosed with the ink cartridges.
• Only use the batteries provided by Francotyp-Postalia. Observe the instructions
enclosed with the battery for correct use and disposal.
• Only have maintenance and repair work done by qualified personnel authorised by
Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for
any damages.
• Observe the specific notes for moving the ultimail franking system on page 183 if
you wish to install the ultimail at another location.
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10 ultimail Operator Manual
2
A short description of the ultimail
The ultimail is a digital franking machine with horizontal letter
transport and ink jet technology (ink jet print with two ink
cartridges arranged side by side).
Structure
In its basic version, the franking system consists of the franking
machine, hand feed tray and catch tray.
The franking machine is available as model
– ultimail 60 with a processing speed up to 60 letters/minute
– ultimail 90 with a processing speed up to 90 letters/minute
Menu-supported
user interface
The back-lit display is clear and easy to read and understand.
Simply follow the instructions in the display, whether for setting
the franking imprint, modifying the system settings or service
functions, e.g. changing cartridges.
Help
No illegal entries are allowed by the ultimail – you are informed
by an appropriate message. A help function offers additional
advice and support.
Franking
At a glance, the home menu will show you the current settings
for the franking imprint. You simply position the letter – the
ultimail will take the letter, frank it and place it in the catch tray
ready for dispatch.
You can frank
– mail pieces up to a thickness of 6.35 mm (¼") of an ink
absorbent material
– self-adhesive labels.
Logo imprint and
text messages
ultimail can print a logo of your choice on every mail piece. Also,
the ultimail has the ability to print user editable text messages
(SMS texts).
TELESET
Load new postage by the TELESET procedure – fast, comfortably and, if necessary, 24 hours a day.
Protection against
unauthorised use
The MASTER / USER card functionality protects the ultimail
against unauthorised use and facilitates the assignment of
individual access rights.
Flexible and up to date
New logos, type of mail endorsements or rate changes of the
Royal Mail – you can easily load the latest data in your ultimail.
A short description of the ultimail
Additional functions
The following functions will soon be among your favourites:
– Account function. Recording and accounting of postage
according to accounts.
– Memory function for frequently used Royal Mail products.
– Stamp of receipt. Imprint ‘Received on: …’ for stamping
incoming mail.
– Print lists for account data, postage register states, system
information.
– Warning in case of too low amount of postage available.
– Remote diagnostics. You can transfer important system
data to the Francotyp-Postalia service.
Options
The following components and features are available for
functionality extension:
– Label dispenser to print self-adhesive labels for large / thick
mail pieces.
– Integrated scales. The space saving, integrated scales
quickly and reliably determines the weight of your mail. The
determined weight directly affects the product settings.
– Differential weighing. Weighing mode for convenient
franking of letter stacks. The ultimail determines the weight of
the complete letter stack and sets the postage for each letter
when feeding – according to the change in weight.
– Sealer ultimail. Automatic sealer to moisten and seal letters.
The letters are positioned manually.
– Feeder ultimail. Automatic feeder with sealer. The letters
are separated from the stack, optionally moistened and
sealed, and fed to the ultimail franking machine.
– Dynamic scales. Additional module for the ultimail 90 for
weighing and franking mixed mail and parcels. To retrofit
your ultimail with dynamic scales, please contact FrancotypPostalia.
– To run InfoPrint, a PC-based Francotyp-Postalia data
management and archiving software application, you can
enable the InfoPrint function of the ultimail with a machinespecific release code.
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12 ultimail Operator Manual
Options
(continued)
– GSM modem (external modem). As an alternative to the
internal modem, the GSM modem can be used for communication with the data centre.
– The mailcredit Kit allows you to connect the ultimail to a
computer and thereby via the internet to the data centre.
Furthermore, you can update the software of your ultimail
franking machine with mailcredit.
You will find an overview of the ultimail system components on
pages 210 to 212.
Switching the ultimail ON / OFF
3
Switching the ultimail ON / OFF
Use the power switch on the back of the
franking machine to switch the ultimail
franking system ON / OFF.
ON
Switching on
• Switch the power switch on the back of
the franking machine to the I position.
The display lights up and a start routine is
initiated. All system components are now
checked and activated by the ultimail.
The self-test is accompanied by signalling beeps and information on display.
Power switch
(back of the
machine)
Home menu (example)
The home menu appears in the display.
The ultimail is ready for operation.
Notes:
The example shows the complete home
menu.
ACCOUNT only appears if an access
card (MASTER or USER) is plugged in or
if access control is switched off.
A postage value only appears if
– all required mailing data are selected,
– the displayed weight value exceeds 0 g
and
– an access card (MASTER or USER) is
plugged in or if access control is
switched off.
METERING stands for franking mode.
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14 ultimail Operator Manual
Switching off
Caution! Always switch the ultimail off
using the power switch. Never simply pull
the power cord or interrupt the power in
any other way before the printing system
has moved to sealed position. That way
you can prevent drying and maintain a
constant printing quality.
• We recommend going to home menu
before switching the ultimail off.
To do so, press the
key.
OFF
Power switch
(back of the
machine)
• Switch the power switch to the
O position.
The ultimail finishes all operations which
are currently in process and moves the
printing system to sealed position. This
switch off routine may take some time.
ultimail switches off. The display illumination switches off as well.
ultimail operating basics
4
ultimail operating basics
In this chapter you will learn about the basic ultimail functions and how to use the
operating menu.
4.1
Access control by MASTER / USER card
MASTER card and USER card, both designated as access cards, control access
rights to the ultimail.
A MASTER card allows you to access all functions.
A USER card allows you to access selected functions only.
– Franking to the assigned account.
– Entering and changing of SMS texts.
– Assigning a logo and SMS text to the account.
The authorisation for franking can be set so that no access card is necessary.
Then franking will be possible without MASTER card or USER card to all
accounts (refer to chapter 10.4 on page 78).
You will find an overview of the access rights on page 192.
How to insert the access card into the
card reader
• Insert access card into the card reader
in the direction of the arrow. The chip
on the card should face downward.
• Push access card in as far as it goes.
You will feel the card snap in.
How to remove the access card
• Simply pull access card out of the card
reader.
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16 ultimail Operator Manual
4.2
The operating menu
In this chapter you will get to know the home menu and product selection menu. All
other ultimail menus work in a similar way. You will soon get used to the other
windows (SET UP menu, input, prompt, error message, help).
The home menu
Product of Royal Mail:
Mailing data
Current account:
Weight
Number
Postage value
Name
The home menu appears after switching
on. At a glance, you will see all settings
for franking (product, date, advertising
imprint…).
A postage value only appears if
– all required mailing data are selected
– the displayed weight value exceeds 0 g
– an account is set / an access card
(MASTER or USER) is plugged in.
Logo
(advertising
imprint)
The keys to the left and right of the display are multi function keys (also called
soft keys). You can see the assigned
function immediately next to the key in the
display.
SMS text
Date of
franking imprint
Input field
Status line
In the home menu, you can
– set logo, SMS text, date.
– call saved product settings (memory)
– go to product selection menu to set
mailing data
– change account (if access to this
function is permitted)
– weigh letters (ultimail with scales only)
– frank.
Note: In the ultimail user interface,
the franking mode is shown as
‘MODE: METERING …’.
With the
key you go back to home
menu from other menus.´
ultimail operating basics
Displaying the product selection menu
Displaying / editing
the set product
Open the product selection menu where
you set mailing data and weight from the
home menu.
You can choose to
– set a new product or
– display / edit current product settings.
To set a new product press the multi
function key in the home menu to the right
of PRODUCT SELECTION. The ultimail
opens the product selection menu. The
field showing the current product settings
is empty.
Setting a
new product
Mailing data available
for selection
Display field
for the current
product setting
To display / edit the product press one of
the two multi function keys to the right of
the product in the home menu. (These
are the two keys at the top right next to
the display.) The ultimail opens the
product selection menu displaying the
current product settings.
The product selection menu
The display field shows the current
product settings:
the postage value, all mailing data
selected, and the weight.
A postage value appears only if
– all necessary mailing data have been
selected,
– the weight displayed exceeds 0 grams,
and
– an account has been set / an access
card (MASTER or USER) has been
plugged.
Display field for
the set weight
The mailing data available for selection
are shown in the display left.
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Multi function keys:
without function here
In the product selection menu you can
– select mailing data (using the multi
function keys to the left of the display).
When more than four items are available: scroll using MORE / PREVIOUS.
– manually specify the weight (using the
multi function key to the right of
WEIGHT).
– weigh letters (ultimail with scales only).
Some of the multi function keys are
without function in the product selection
menu (see the figure).
Return to home menu
• With the
home menu.
key you go back to the
When you exit the product selection
menu, the ultimail saves the current
settings.
How menu sequences are visualised
SET UP
SYSTEM SETTINGS
MORE
TONE SIGNAL
The ‘path’ through the operating menu to
the different functions is represented in
this way:
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
TONE SIGNAL.
MORE
You will see menu names, options or
functions which you should select one
after the other by pressing the associated
multi function keys.
For fast orientation you will find an overview of the SET UP menu on page 194.
ultimail operating basics
4.3
Trial run (zero test print)
You can check the settings for franking
imprint and the print quality by doing a
trial run with postage value ‘0000’ (zero
test print).
Setting the zero test print
• In the home menu:
Press the multi function key next to
PRODUCT SELECTION.
The ultimail opens the product selection
menu.
• Scroll using MORE until the OTHER
option appears.
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20 ultimail Operator Manual
• Select OTHER.
• Select ZERO TEST PRINT.
• Press the
home menu.
key to change to the
The postage value for the zero test print
is set to £ 0.00.
You can feed an empty envelope for a
trial run.
ultimail operating basics
• Place an empty envelope on the letter
receiving tray
– side to be printed face up
– the upper edge flush to the letter
guide face.
• Push the envelope in until the letter
sensor recognises the envelope and
starts letter transport.
The ultimail feeds the envelope, prints,
and places the printed envelope in the
catch tray.
Letter guide face
Position, in the same way, an empty
envelope for trial run at the sealer or at
the feeder. For details on how to use
sealer and feeder, read chapter 6.
Check print quality
Make sure your ultimail prints flawless
franking imprints without misalignments.
• Examine the imprint. It must not contain
any gaps or misalignments.
This illustration shows a flawless imprint.
If the imprint exhibits misalignment:
• Adjust the ink cartridges
(see chapter 14.3).
Misalignment
If the imprint contains gaps or blurs:
• Clean the ink cartridges
(see chapter 14.4).
Gaps
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5
Setting the franking imprint
SMS text
Logo
(advertising imprint)
Type of mail
endorsement
Postage value
Date
Machine identification
Serial number
Set up the franking imprint by selecting the product and other settings in the home
menu:
– Product of Royal Mail / postage value (see chapter 5.1)
– Date = current date of deposit of the mail piece (see chapter 5.2)
– Logo / advertising imprint (see chapter 5.3)
– SMS text (see chapter 5.4).
Specific types of mail can be marked with the respective type of mail endorsement
(e.g. FIRST CLASS, OVERSEAS MAIL). In order for this to function, the automatic
endorsement setting has to be enabled in the SET UP menu (see page 117). Type of
mail endorsements cannot be set manually.
After switching the ultimail on, the
settings for the franking imprint are as
follows:
– Product settings (mailing data, weight
and postage value) are default settings
that are stored in MEMORY 1.
– Current date.
– The logo and SMS text are determined
by the currently set account.
Refer to chapter 6.2 on how to change
the account.
Setting the franking imprint
5.1
Postage value / Royal Mail product
ultimail uses the selected mailing data and the indicated weight to automatically set
the postage, i.e. the price for the Royal Mail product. The following chapters describe
in detail how to select mailing data and how to set the weight.
A postage value appears in the home and product selection menus only if
– all necessary mailing data have been selected,
– the weight displayed exceeds 0 grams, and
– an account has been set / an access card (MASTER or USER) has been plugged.
5.1.1
Setting the postage value / product using the memory
Use the memory to fast and easily set up a product.
The home menu lets you retrieve up to 20 saved combinations of mailing data, weight
and postage. You can display the available memories under MEMORY.
Refer to chapter 11 on how to save, edit, or delete memories.
• In the home menu, press the key next
to MEMORY.
The SELECTING THE MEMORY menu
displays all assigned memories for
selection.
The list of memories shows
– the memory number
– the saved assignment in short format or
the memory name.
You can scroll the list with the arrow keys
if more than 8 memories are available.
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24 ultimail Operator Manual
Using a memory
• Press the key next to the desired
memory in the SELECTING THE
MEMORY menu.
When retrieving memories you have the
choice of either applying the weight
determined by the scales or specified
manually for postage calculation, or to
apply the weight contained in the
memory.
• Use YES to set the weight saved in the
memory.
Or
• Use NO to keep the weight shown in
the home menu (= current weight).
This query does not appear if the current
weight = 0 g. The weight of the memory is
set.
The ultimail returns to the home menu.
The saved data and the corresponding
postage are set.
Following MEMORY the number of the
set memory appears.
Memory set
Setting the franking imprint
Showing the complete memory
assignment
You can display a comprehensive description of the saved product for each
memory:
• Press the key next to the desired
memory in the SELECTING THE
MEMORY menu for at least 3 seconds.
To use the memory shown:
• Confirm with the
key.
To return to the SELECTING THE
MEMORY menu:
• Press
to close the menu.
Printing the memory list
• Press the
key in the SELECTING
THE MEMORY menu.
• Position an empty envelope / card.
• Position more envelopes if necessary.
Or
• Use the
key to print the list on
labels (ultimail with label dispenser only).
You can also call up the memory directly in the home menu:
• Type the memory number in the home
menu.
• Confirm with the key next to MEMORY.
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26 ultimail Operator Manual
5.1.2
Setting mailing data
5.1.2.1 Selecting the mailing data for a new product
You set the mailing data in a dialogue with the franking machine, i.e. the ultimail
requests all the data required for calculating postage one after the other. Select the
desired mailing data using the multi function keys to the left of the display.
• Press the key next to PRODUCT
SELECTION to open the product
selection menu.
• Select the desired setting using the
associated multi function key.
In the example: WITHIN UK.
The selected setting appears in the
display field under “Current settings”.
The display left shows the available mail
types.
• Select the next setting. In the example
this is LETTER FIRST CLASS.
• Proceed in this manner to set all
required mailing data for your mail
piece.
Setting the franking imprint
The postage value appears in the display
field as soon as all necessary mailing
data are selected and the displayed
weight exceeds 0 g.
If you want to use special Royal Mail services (e.g. Recorded delivery), continue
with “Using special services”.
If no special service is to be utilised,
continue by setting the weight.
– Refer to page 30 on how to manually
specify the weight.
– For details of how to use the integrated
scales, please refer to page 31.
Using special services
Depending on the selected product settings you can use special services of
Royal Mail (e.g. Recorded delivery).
• Use the multi function keys to select the
desired service. In the example:
RECORDED DELIVERY.
You can select several special services
for one delivery. The ultimail assists you
complying with postal regulations by not
allowing combinations that do not exist.
Deselecting a special service:
• Press the assigned multi function key
again.
The special service is deleted from the
current settings.
Continue setting the weight:
– Refer to page 30 on how to manually
specify the weight.
– For details of how to use the integrated
scales, please refer to page 31.
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Special features with regard to
product setting
A flashing postage value indicates
special features of the product setting
(e.g. country-specific particularities,
dispatch with selected settings not
permitted in all countries). Please contact
Royal Mail to be informed of the latest
regulations.
ultimail may use a pop up to prompt you
for additional entries.
For example, you have to enter the value
of the mail piece when using ENHANCED
COMPENSATION.
• Specify the mail piece value.
• Confirm with the
key.
The value set for the mail piece is displayed beneath the special service in the
display left.
This value remains saved until you deselect this special service or leave the special services selection using the
key.
Setting the franking imprint
5.1.2.2 Editing a product
• Press one of the two multi function keys
to the right of the postage value /
product display.
The ultimail opens the product selection
menu displaying the current product
settings.
For the selected product you can
– select / deselect special services
(see page 27)
– set a new weight (see page 30)
– delete the current setting step by step
and select new settings.
Editing mailing data
• Use the
key to delete the
current settings step by step
as far as necessary.
In the example, the ‘Letter’ setting is to be
changed to ‘Packet’.
• Select new mailing data.
• To frank, press the
key to
change to the home menu.
Press
for approx. 3 seconds to
entirely delete the current selection.
Chapter 5.1.2.1 describes how to select
the mailing data.
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5.1.3
Setting the weight
5.1.3.1 Setting the weight of the mail piece manually
You must always set the weight of your mail pieces by hand if you work without
scales. You can set the weight by hand in the product selection menu only.
• Press the multi function key next to
WEIGHT in the product selection
menu.
The pop up for the weight appears.
• Type the weight in grams.
• Confirm with the
key.
The ultimail closes the pop up.
The weight is set.
Manual
weight input
ultimail sets the appropriate postage
value for franking using the selected
mailing data and the displayed weight.
• To frank, press the
key to
change to the home menu.
Setting the franking imprint
5.1.3.2 Using the integrated scales: weighing mail pieces (optional)
Using the ultimail with scales lets you quickly and reliably determine the weight for
each mail piece and accordingly set the postage. You can perform weighing in the
home menu but also in the product selection menu.
This chapter describes how to use the integrated scales in the METERING AND
WEIGHING mode. On how to use the optional ‘Differential weighing’ function
(METERING AND DIFF. WEIGHING mode), please refer to chapter 7.5 on page 57.
Caution! Please read the following notes on how to use the integrated
scales:
– The scales are designed for a maximum weight of 5 kg.
– The ultimail can determine a new weight only if the scales have been
emptied beforehand. You must therefore empty the weighing platform
before you place a new mail piece to be weighed.
• Place the mail piece on the weighing
platform.
The ultimail determines the weight.
A beep indicates that a new weight has
been set when the acoustic signal of the
ultimail was set to ON (see chapter 13.6
on page 101).
The ultimail sets the appropriate postage
value for franking using the selected
mailing data and the displayed weight.
• To frank, press the
key to
change to the home menu.
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5.1.4
Entering the postage value manually
There may be particular cases where the ultimail fails to calculate the postage. In
such a situation you have to enter the postage value manually.
• In the home menu: Press the key next
to PRODUCT SELECTION.
The ultimail opens the product selection
menu.
• Scroll using MORE until the OTHER
option appears.
• Select OTHER.
Setting the franking imprint
• Select the desired option.
In the example: PARCEL FORCE
WORLD WIDE FRANK.
The ultimail opens a pop up for entering
the postage value.
• Enter the postage value of the mail
piece.
• Confirm with the
key.
The ultimail closes the pop up.
The postage value is set.
• To frank, press the
key to
change to the home menu.
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5.2
Date
The date for the franking imprint is set automatically to the current date by the system
clock. You can set the date forward. The ultimail does not allow dating ahead too
much in advance as well as setting the date backward.
• In the home menu, press the key next
to the date.
The pop up for the date appears. The
date indication of the ultimail consists of
2 digits each for the day (DD), the month
(MM) and the year (YY).
You can just enter the day (DD) as well.
Month and year will be added by the
ultimail to form the next possible date.
• Type the new date.
• Confirm with the
key.
The ultimail closes the pop up and sets
the new date in the home menu.
Reset to current date:
• Press the
key.
• Confirm with the key next to the date
display.
You can also set the date for the franking imprint directly in the home menu:
• Type new date.
The entered value appears at the bottom
right of the status line.
• Confirm with the key next to the date
indication.
Setting the franking imprint
5.3
Logo / advertising imprint
When franking mail pieces you can also print a logo / an advert of your choice on
your mail piece. ultimail offers you the following configurations of equipping with
advertising imprints:
– ultimail can save up to 9 different logos. All saved logos are available to all users.
For logo administration, read chapter 12.
– Logos on a USER card. You can order USER cards with a logo of your choice from
Francotyp-Postalia. This logo is only available to the holder of the USER card and
cannot be loaded into the franking machine.
Select / set logo
• In the home menu, press the key next
to the logo.
The SELECTING LOGO menu offers all
logos available in your ultimail.
• Press the key next to the desired logo.
In the example, this is the
COMPANY LOGO (logo no. 2).
The ultimail goes back to home menu.
The advertising imprint is set.
You can view the advertising imprints:
Press the key next to the desired logo in
the SELECTING LOGO menu for at least
3 seconds. A simplified preview image of
the logo appears in the display.
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Using the logo from a USER card
• Insert a USER card with logo.
• In the home menu, press the key next
to the logo.
The logo on the USER card always
appears in the last position in the
SELECTING LOGO menu.
• Press the key next to the last logo in the
list. In the example this is ADVERT-01.
Logo on USER card
The ultimail returns to the home menu.
The logo stored on the USER card is set
for franking.
You can also define the logo on the
USER card as the default logo for this
account (see page 70). In this case the
logo on the card is used for the franking
imprint immediately after the USER card
is plugged.
If you know the logos and the associated codes saved in the ultimail, you can
directly set the advertising imprint in the home menu:
• Type the logo number.
The entered number appears at the
bottom right of the status line.
• Confirm with the key next to the logo.
Setting the franking imprint
5.4
SMS text
When franking, you can print a freely editable text message. This text appears on the
very left side of the franking imprint. In case you frank without a logo, the SMS text
will move to its position.
Caution! If you want to print both, a logo and an SMS text: Use sufficiently
sized envelopes. Otherwise, the text message may be cut off.
• In the home menu, press the key next
to the SMS text.
The SELECTING SMS TEXT menu
offers all stored SMS texts.
• Press the key next to the desired
SMS text. In the example, this is
“YOUR TEXT MESSAGE”.
The ultimail goes back to the home menu.
The SMS text is set.
You can also directly set the SMS text in
the home menu:
The procedure is described on page 36
by the example of the advertising imprint.
Read page 89 on how to enter SMS texts
or edit available texts.
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6
Franking
6.1
Preparations
6.1.1
Setting up catch tray
The catch tray can be adjusted to various envelope formats – up to ISO B4 maximum.
Work without catch tray when processing larger formats.
• Slide the two limit guides until they fit
the envelope format you want to
process.
6.1.2
On the sealer: adjust letter guide (ultimail with sealer only)
The letter guide ensures that letters are fed in straight run. You adjust the letter guide
to the envelope format using the bar. The format markings on the letter receiving tray
facilitate the adjustment.
Caution! For adjusting the letter guide, always hold in the recessed grip at
the bar. Never push or pull the adjustable letter guide. The letter guide might
break off.
• Fold the adjustable letter guide up
vertically to letter receiving tray:
Simply press down the recess grip on
the letter guide.
Franking
The letter guide moves upwards.
• Hold the bar in the grip recess and slide
it so that the letter guide outside is
directed to the suitable format marking.
The letter guide is adjusted correctly if the
format marking arrow points to the
exterior of the letter guide.
For large envelopes:
• Adjust bar so that it is flush with the
housing edge.
• Fold letter guide down to letter receiving tray.
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6.1.3
On the feeder: adjust letter guide (ultimail with feeder only)
The letter guide ensures that letters are fed in straight run. You adjust the letter guide
to the envelope format using the bar. The format marks on the letter receiving tray
facilitate the adjustment.
Caution! For adjusting the letter guide, always hold in the recessed grip at
the bar. Never push or pull the adjustable letter guide. The letter guide might
break off.
• Fold the adjustable letter guide up
vertically to letter receiving tray: Simply
press down the recess grip on the letter
guide.
The letter guide moves upwards.
• Hold the bar in the grip recess and slide
it so that the exterior of the letter guide
is directed to the suitable format
marking.
The letter guide is adjusted correctly if the
format marking arrow points to the
exterior of the letter guide.
Franking
For large envelopes:
• Position the extension bracket.
• Position a sample letter.
• Hold the bar in the grip recess and slide
the letter guide so that it fits the letter
format. The sample letter should have
enough clearance between letter guide
face and adjustable letter guide (about
2 to 3 mm).
Extension bracket
6.1.4
Switch on / off seal function (ultimail with feeder / sealer only)
Seal
If the letters are to be sealed:
• Place the switch to the rear into
seal position.
• Check filling level in water tank.
• Fill the water tank if required. Read
chapter 14.6 on page 151.
Please note:
Permanently reliable sealing results can
be assured only when you use ‘sealit’
sealing liquide.
Only use envelopes that are suited for
sealing by machinery. For details to
envelope specifications, read page 200.
Non seal
If you do not want to seal letters or if they
are already sealed:
• Place the switch to the front into
non seal position.
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6.2
Change account
You can only change the account if you work with MASTER card or if all accounts are
released for franking (in account mode: ACCESS CARD REQUIRED: OFF).
If you work with USER card the account for the USER card is set automatically and
cannot be changed.
For account set up and account data evaluation, use account administration in SET
UP menu (see page 66).
How to change the account:
• Press the key next to the account
display in the home menu.
The ultimail opens SELECT ACCOUNT
menu. The created accounts are listed by
account numbers. If more than
8 accounts are set up, you can scroll
through the accounts list using MORE /
PREVIOUS.
• Press the key next to the desired
account. In the example, this is account
10789 “Service”.
The ultimail goes back to home menu.
The selected account is set.
You can also directly set the account in the home menu.
• Type the account number.
The entered number appears at the
bottom right of the status line.
• Confirm with the key next to the
account display.
Franking
6.3
Positioning and franking a letter
You can use the ultimail to frank letters and postcards. Format and material of mail
pieces must meet the specifications on page 199.
We recommend using envelopes made of ink-absorbent material with as smooth a
surface as possible. This gives the best printing results.
For thicker deliveries you should frank the empty envelope or use labels.
Also use self-adhesive labels to attach on the mail piece when the envelope material
is not ideal for inkjet printing.
How to position letters at the hand feed tray, work with sealer or feeder and frank
labels, read on the following pages.
You can select total pieces prior to franking. This ultimail function will help you
to have the franked deliveries readily stacked by numbers for the dispatch.
Read chapter 7.2 on page 52.
6.3.1
ultimail with hand feed tray
If the ultimail is ready for operation you
can feed your mail pieces for franking.
‘Ready for operation’ means:
– ultimail shows the home menu
– the postage value is displayed
– the status line shows
“MODE: METERING…
Machine ready.”
• Place the letter on the hand feed tray so
that:
– the side to be printed is face up
(address is visible)
– the upper edge is flush to the letter
guide face.
• Push the envelope in until the letter
sensor recognises the envelope and
starts letter transport.
Letter guide face
The ultimail feeds the envelope, prints,
and places the franked envelope in the
catch tray.
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6.3.2
ultimail with sealer (optional)
If the ultimail is ready for operation you
can feed your mail pieces for sealing and
franking.
‘Ready for operation’ means:
– ultimail shows the home menu
– the postage value is displayed
– the status line shows
“MODE: METERING…
Machine ready.”
Feeding single mail pieces
Letter guide
face
• Place the letter on the letter receiving
tray at the sealer so that:
– the envelope flap is face down
– the side to be printed is face up
(address window is visible)
– the upper edge is flush to the letter
guide face.
• Push the envelope in until the letter
sensor recognises the envelope and
starts letter transport.
The sealer feeds the letter, moistens the
flap (if seal function is switched on) and
transfers the letter to the franking machine. The franked letter is placed in the
catch tray.
Franking
Feeding similar mail pieces
Especially when franking large quantities
of similar mail pieces, you can save time
by optimised letter feed.
• Arrange letters so that address areas
are face up.
• Loosen letter stack with the upper edge
on a level base and shake smooth.
• Scale up the letter stack so that the top
letter is the first protruding when positioned.
• Hold the fanned out letter stack with
your left hand and place it on the letter
receiving tray as shown in the figure.
• Push with your right hand the top letter
in the direction of the arrow. Make sure
that the upper edge is flush to the letter
guide face.
• Once the letter is fed you can follow
with the next letter from the stack.
Press down moistened envelope flaps
To ensure that envelopes are well sealed,
we recommend pressing down the envelope flaps firmly after franking.
• Stroke your hand firmly over the
envelope’s / letter stack’s flap area.
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6.3.3
ultimail with feeder (optional)
6.3.3.1 Positioning letters in stack
Caution! Observe the following notes for stack processing:
– Only position letters in stack which are to be printed with the same franking
imprint (postage, type of mail endorsement…).
– Position letters of the same format only (max. 353 mm x 250 mm).
– Only position letters of nearly the same thickness ( +– 1 mm).
The ultimail processes letters of a thickness up to 6.35 mm.
– Observe limits of stack heights.
Prepare letter stack
• Sort out any deliveries which are
unsuited for stack processing.
You feed such mail pieces individually
and manually (see page 48).
Stack height
• Take about as many mail pieces as the
ultimail will be able to process in one
stack. Maximum stack height depends
upon the material.
Type / material of mail pieces
Permissible stack height
Letters
50 mm
about 70 letters, contents: 1 sheet,
non folded
Postcards
of a paper weight of
at least 250 g/m2
30 mm, about 100 cards
Postcards
of a paper weight of
less than 250 g/m2
15 mm, about 80 cards
Markings at the letter guide face at the feeder indicate stacking height limits for letters
and postcards
.
Franking
• Arrange the letter stack so that all
envelope flaps are face down.
• Align upper edges flush:
Loosen letter stack with the upper edge
on a level base and shake smooth.
Letter upper edges
• Fan the letter stack so that the lower
letter is the first protruding when
inserted in the feeder.
Positioning and franking a letter stack
If the ultimail is ready for operation you
can feed the letter stack for franking.
‘Ready for operation’ means:
– ultimail shows the home menu
– the postage value is displayed
– the status line shows
“MODE: METERING…
Machine ready.”
Letter guide face
• If necessary, adjust the letter guide.
The letter stack should have a
clearance of about 2 to 3 mm between
the letter guide face and the adjustable
letter guide.
• Fan the letters so that the lower letter is
protruding.
• Place the letters with the flap side face
down on the belt conveyor. Make sure
that no mail pieces can penetrate
underneath the adjustable letter guide.
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Letter transport starts automatically when
the sensor recognises the letter stack.
The feeder separates the letters
individually from the stack, moistens the
flap (if seal function is switched on) and
transfers the letter to the franking
machine. The franked letter is placed in
the catch tray.
As soon as the feeder is empty, the
ultimail stops.
Press down moistened envelope flaps
To ensure that envelopes are well sealed,
we recommend pressing down the
envelope flaps firmly after franking.
• Stroke your hand firmly over the
envelope’s / letter stack’s flap area.
6.3.3.2 Positioning single letters
Position mail pieces that are not suited for stack processing individually and manually
to the feeder.
Letter guide face
• Place the letter on the belt conveyor so
that:
– the envelope flap is face down
– the side to be printed is face up
(address window is visible)
– the upper edge is flush to the letter
guide face.
• Push the envelope in direction of the
arrow until the letter sensor recognises
the envelope and starts letter transport.
Franking
6.4
Franking labels (optional)
The ultimail uses the ‘Label dispenser’ option to print self-adhesive labels. You can
order suitable labels for the ultimail from Francotyp-Postalia.
Caution! Only use original FP labels. Do not put in more than the prepackaged 40 labels. We can ensure correct label processing only when you
comply with this.
• Remove labels from the package.
• Remove banderole.
• Insert labels into the label dispenser
with support material face down. The
paper side to be printed is face up.
• Push in against a slight resistance all
the way to the stop.
• Set the franking imprint as usual.
Note: When franking labels, the length of
the franking imprint is restricted. You can
either print a logo or an SMS text. The
respective other imprint has to be
switched off (setting: WITHOUT LOGO /
WITHOUT SMS TEXT).
If ultimail is ready for operation, you can
start label printing.
Franking a label
• Press the
key.
The ultimail prints a label.
Franking several identical labels
(only possible in home menu)
• Type the number of labels.
• Press the
key.
The ultimail prints the number of labels
you have set. During franking the status
line shows the number of labels still to be
franked.
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7
Special functions
7.1
Using the DX feature (optional)
7.1.1
Things worth knowing about the DX feature
The ultimail can frank mail pieces for
dispatch by the private carrier DX. You
can switch between carriers in the
SET UP menu.
In order to use the DX feature it has to be
activated in your ultimail, the DX imprint
and a DX license number have to be
stored in the franking machine. Then the
additional function ‘Second Carrier’ is
available in the SET MODE menu.
For activation of the DX feature in your
ultimail please contact your FP-Partner.
Special features of the DX mode
– The postage costs for DX franking
procedures are settled directly with the
private carrier.
– The postage calculation function of the
ultimail is not available in DX mode.
– You can use an external postal scale
(e.g. a flexiscale) for postage
calculation in DX mode.
– DX franking imprints will not be captured in the registers, account statistics
or the resettable item counter.
Special functions
7.1.2
Franking DX-mail
Switching DX mode on
• Go to the SET UP menu using the
key.
SET UP
• Select MODE SETTING
CARRIER.
MODE SETTING
SECOND
SECOND CARRIER
DX mode
The ultimail sets the DX mode. The status
line shows SECOND CARRIER.
Franking DX-mail
• Enter the desired postage in pence.
The entered value appears at the bottom
right of the status line.
• Confirm with the postage value key.
(This is the multi function key at the top
right – directly next to the postage
value display.)
• Adjust all other settings for the imprint
(logo, SMS text, type of mail endorsement and date) as usual.
• When the ultimail is ready for franking
in DX mode:
• Position the mail piece as usual.
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Switching DX mode off
• In home menu, press the
about 3 seconds.
key for
The ultimail goes back to the ‘normal’
METERING (franking) mode.
7.2
Working with the batch counter
You can use the batch counter function to frank a preset number of letters.
This function is especially useful for stack processing with feeder:
– The ultimail will stop once the total number of letters is finished.
– You can start again with
key and frank the next stack.
• Go to the SET UP menu using the
key.
SET UP
• Select MODE SETTING
SELECT COUNTER.
PRE-
MODE SETTING
PRE-SELECT COUNTER
A pop-up prompts you to enter the
desired amount.
• Type the desired number.
• Confirm with the
key.
Special functions
ultimail closes the pop-up window and
sets the new value for the pre-select
counter.
You can also set the pre-select counter
directly in the SET MODE menu: Enter
the desired number and confirm with the
key next to PRE-SELECT COUNTER.
Pre-select counter is active
(current setting: 50)
• Go back to home menu with
key.
In the home menu, the status line will
always show the current number of mail
pieces still to be franked. Once the
number set is franked, the display jumps
back to the preset number defined in the
pre-select counter.
Number of mail pieces
still to be franked
Switching pre-select counter off
• In the SET MODE menu, type “0”.
• Confirm with key next to PRE-SELECT
COUNTER.
When the machine is switched off, the
pre-select counter is reset to default
value “0”.
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Selecting total pieces in the home
menu
You can also select total pieces directly in
the home menu for “single use”.
The pre-select counter in the SET UP
menu remains unchanged, i.e. after the
set number of pieces has been processed, the status of the pre-select counter in the SET UP menu will be re-set.
• Type the desired number.
The entered number appears at the
bottom right of the status line.
Number of mail pieces
still to be franked
• Press the
key.
• Position the mail pieces as usual.
You will see the number of mail pieces
still to be franked in the status line.
Special functions
7.3
Using the ultimail as incoming mail stamp
For registering your incoming mail (up to a thickness of 6.35 mm), you can use the
ultimail as incoming mail stamping machine. For this function, use the INCOMING
STAMP mode. The ultimail will print ‘Received on: …’ together with the date
displayed. All users can use this function, even without access card.
Setting incoming mail stamp function
SET UP
MODE SETTING
INCOMING STAMP
• Go to the SET UP menu using the
key.
• Select MODE SETTING
INCOMING STAMP.
The ultimail sets the incoming mail stamp
and goes back to home menu.
In the home menu, the status line shows
INCOMING STAMP.
Change date
If necessary, you can change the date in
the same way as for the franking imprint
(see page 34).
Print “Received on: …”
• Feed incoming mail in single pieces
and manually. Place the side to be
printed face upwards!
The ultimail prints the incoming mail
stamp and ejects the mail to the righthand side.
End “Incoming stamp” mode
• In home menu, press the
about 3 seconds.
key for
The ultimail goes back to METERING
(franking) mode.
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7.4
Seal only function (ultimail with feeder / sealer only)
You can seal letters with the feeder or the sealer without franking them.
Switch on sealer
• Push the ‘seal envelope’ switch to the
rear into seal position.
See also page 41.
Please note:
Permanently reliable sealing results can
be assured only when you use ‘sealit’
sealing liquide.
The envelopes must be suited for
mechanical sealing (see page 200).
SET UP
Setting “Only transporting” mode
• Open the SET UP menu with
MODE SETTING
key.
• Select MODE SETTING
ONLY
TRANSPORT, NO PRINTING.
ONLY TRANSPORT, NO PRINTING
The ultimail goes back to home menu.
In the status line, you will see
MODE: ONLY TRANSPORTING.
• Position the letters, as usual, at the
sealer or feeder.
Press down moistened envelope flaps
To ensure that envelopes are well sealed,
we recommend pressing down the envelope flaps firmly after franking.
Special functions
7.5
Differential weighing (optional)
The differential weighing function enables you to conveniently frank large amounts of
similar mail pieces. You simply place a stack of mail pieces on the weighing platform,
then remove them one by one for franking. The ultimail constantly checks for changes
in weight and sets the postage value for each letter accordingly.
For enabling the differential weighing function you need an authorisation code.
Please contact your FP-Partner. Read chapter 13.22.3 on page 136.
Setting the differential weighing mode
SET UP
SYSTEM SETTINGS
• Open the SET UP menu with
key.
• Select SYSTEM SETTINGS
INTEGRATED SCALES.
INTEGRATED SCALES
• Press key next to DIFFERENTIAL
WEIGH. The setting changes between
OFF and ON.
If DIFFERENTIAL WEIGH. ON is
displayed:
• Press the
home menu.
key to return to the
The mode METERING AND DIFF.
WEIGHING is set and remains effective
until it is changed again – even if the
machine is switched off.
Differential weighing is active
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Using the differential weighing mode
Caution! The integrated scales are designed for a max. weight of 5 kg. Never
place more than 5 kg on the weighing
platform.
• Set the mailing data (see chapter 5.1).
• Press the
home menu.
key to change to the
• Place the letter stack or a box with
letters on the weighing platform.
No weight and postage value are
displayed.
• Remove one letter from the stack or
from the box.
The ultimail determines the change in
weight and calculates the postage value.
• Position the letter as usual.
• Handle the remaining mail pieces in the
same way.
Special functions
When you empty the weighing platform
the ultimail asks you if the set weight is to
be used.
• Acknowledge with YES to frank the last
letter of the stack.
Or
• Press NO to discard the displayed
weight (e. g. because you removed the
empty box last). The ultimail does not
determine a postage value. Processing
of the letter stack is completed.
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7.6
Using an external postage scale
7.6.1
Connecting an external postage scale
The ultimail is equipped as a standard feature with a 9-pin interface. You can connect
to this interface an existing postage scale made by Francotyp-Postalia (e.g. a flexiscale). For connecting an external postage scale to the ultimail, you need a special
interface cable. You can order an interface cable from Francotyp-Postalia.
Warning! Read the Operator’s Manual of your FP postage scale before
connecting it to ultimail. Obtain information particularly, on the safe handling
of the FP postage scale.
Caution! Only ever use the correct cable for the ultimail, do not use other
cables supplied with other franking machines (e.g. optimail).
• Switch off the ultimail franking system.
OFF
• Switch off the FP postage scale.
Power switch
(back of the
machine)
• Plug the interface cable you obtained
from Francotyp-Postalia in the
9-pin interface marked by the
sign
and tighten screws. The interface is
located on the back of the machine.
• Connect the interface cable to the FP
postage scale.
• Switch on the ultimail.
• Switch on the FP postage scale.
• Set up the FP postage scale for operation on ultimail.
Special functions
7.6.2
Using ultimail with an external postage scale
You only use the external postage scale with the ultimail to determine and set
the weight. The postage calculation of the scale is not used in connection with the
ultimail.
• Switch on the ultimail and wait for the
start routine to finish.
• Switch on the FP postage scale and
wait for the start routine to finish.
• At the ultimail select franking imprint
settings (mailing data, logo, …)
ultimail has to be ready for franking:
– Display shows the home menu
– Mode: METERING … (franking).
• Place the mail piece on the weighing
platform of the FP postage scale.
ultimail sets the postage value using the
selected mailing data and the weight
received from the external postage scale
• Frank the mail piece with ultimail.
Please heed the following note if the
ultimail features integrated scales and an
external postage scale:
When calculating the postage value,
ultimail always applies the weight value
transmitted last.
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8
Postage register
The ultimail saves important parameters and postage used information in registers.
You can have the register states displayed and printed on an empty envelope or a
label.
• Press
key.
You will see the current register states:
R1 – DESCENDING
Postage available.
R2 – ASCENDING
Total value of all franking imprints
performed.
R3 – CONTROL TOTAL
Sum of all loaded values (total).
R4 – TOTAL PIECES
Number of franking imprints performed
(including zero test prints).
Print register
• Press the
key.
• Position an empty envelope or a card.
Or
• Print the information on labels using
key (ultimail with label dispenser only).
Loading postage – TELESET
9
Loading postage – TELESET
TELESET is the loading of the desired postage credit. To load postage, your ultimail
establishes a connection with the Teleset data centre (TDC) and loads the desired
amount. Accounting is as per your contract with the Royal Mail.
Permissible amounts which may be loaded:
You may load amounts to a maximum of £ 9,990 in steps of £ 10. The permissible
maximum amount depends on the postage credit left on your ultimail. When topping
up, you must not exceed the upper postage credit limit of £ 9,999.99 (Register R1 –
Descending).
There are the following options for connecting with the Teleset data centre:
– Internal modem
– External GSM modem
– mailcredit (web access via a PC and the Francotyp-Postalia mailcredit software).
The Teleset procedure as such runs in the same manner – regardless of the type of
connection to the Teleset data centre in use.
Whenever the ultimail connects to the Teleset data centre, a number of check and
update routines are run in the background. These processes may take some time.
Loading postage
• Make sure the connection set up in the
ultimail (internal modem, GSM modem
or mailcredit) is ready to establish a
connection with the Teleset data centre
(TDC).
• Open the SELECT TELESET menu
using the
key.
• Select RUN TELESET to start the
TELESET procedure.
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Now simply follow the instructions in the
display.
• Keep the indicated loading amount or
overwrite with a new amount.
• Acknowledge with CONTINUE.
After a security prompt the ultimail establishes a connection with the Teleset data
centre. Messages in the display inform
about the status (connection establishment, data transfer …).
Please note: If you have entered a new
reset amount, you will be asked to confirm the process again within 30 seconds.
At the end of the remote setting, the
ultimail will show the new descending.
• Press CONTINUE to end the TELESET
process.
Loading postage – TELESET
Display / print booking report
In the SELECT TELESET menu you can
display a booking report for the last load
procedure and print it on an envelope or
label.
SELECT TELESET
BOOKING REPORT…
• Open the SELECT TELESET menu
using the
key.
• Select BOOKING REPORT FOR LAST
LOAD PROCEDURE.
The ultimail will display information
relating to the last load procedure.
• Press the
key.
• Position an empty envelope / a card.
ultimail prints the booking report.
Or
• With the
key, print the booking
report on a label (ultimail with label dispenser
only).
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10
Account administration
You can use the account administration to register and evaluate postage used
separately for each account. Accounts may be sections / departments of an
enterprise or single companies of shared offices.
You can save, for each account, a standard setting for the logo and the SMS text, limit
the postage available (set a budget), and define authorisations connected with the
MASTER / USER card function.
The ultimail 60 has 10 accounts as standard. If need be, the number of accounts can
be upgraded to 50 accounts. The ultimail 90 has a standard administration of up to
50 accounts. It can be extended to 200 accounts. For the account administration
extension you need a machine-specific authorisation code. Please contact your FP
partner and read chapter 13.22.2.
For the maximum number of available accounts and number of accounts in use, see
SET UP menu
DISPLAY SYSTEM INFORMATION.
How to set up accounts for franking, read in chapter 6.2 on page 42.
10.1
Set up a new account
SET UP
ACCOUNT ADMINISTRATION
SET UP NEW ACCOUNT
• Go to the SET UP menu using the
key.
• Select ACCOUNT ADMINISTRATION
SET UP NEW ACCOUNT.
Now simply follow the instructions in the
display. You are prompted by the ultimail
to enter, one after the other, all required
information:
– account number
– account name
– standard logo
– standard SMS text
– TELESET access
– define type of budget and limits.
If all information is completely entered,
the ultimail signals “You have successfully set up the account…”.
• Confirm the message with
.
Account administration
Possible settings and their meaning:
Account number
from 2 to 99999
Account 1 is permanently assigned
to MASTER card (MASTER
account).
Account name
Letters, special
characters and digits
Please find more information to text
input on pages 89 to 92.
Standard logo
NO STANDARD LOGO
When you set up the account for
franking, the last selected logo will
remain set in the home menu.
WITHOUT LOGO
The selected logo is automatically
set to the account during the
change.
all available logos
Standard
SMS text
NO STANDARD
SMS TEXT
When you set up the account for
franking, the last selected SMS text
will remain set in the home menu.
WITHOUT SMS TEXT
The selected SMS text is automatically set to the account during the
change.
all available SMS texts
TELESET access
ON
TELESET is released.
The account user is authorised to
load postage.
OFF
TELESET function is blocked.
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Possible settings and their meaning:
Budget
UNLIMITED
The total postage of the ultimail is
available.
RESTRICTED
Account is supplied with a certain
credit (= current limit).
When the credit is used up, the ultimail blocks the account until a new
credit is assigned (see
chapter 10.2.3 on page 73).
MONTH
The account is provided with a
monthly credit (= monthly limit).
In addition, you define the current
credit for the account (current limit).
On every change of the month, the
ultimail sets the credit (current limit)
back to the monthly limit. You can
change the current limit at any time,
independently from that.
Account administration
10.2
Change settings for existing accounts
10.2.1 Change standard setting for the logo and the SMS text
You will find information on the meaning
of possible settings for the logo and the
SMS text on page 67.
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
• Select ACCOUNT ADMINISTRATION
ACCT EDIT.
ACCT EDIT
Account number
The EDIT ACCOUNT … menu appears.
You can see the account number in the
head line.
Now you can change the standard logo
and SMS text settings for the account
displayed.
Define a standard SMS text
• Press the key next to the current
SMS text.
The SPECIFY STANDARD SMS TEXT
menu appears.
Setting standard SMS text
Setting standard logo
• Select the desired SMS text with the
associated key.
From now on, this SMS text is the new
default setting for this account. The ultimail goes back to the EDIT ACCOUNT
menu.
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Define a standard logo
• Press the key next to the current logo.
The SPECIFY STANDARD LOGO menu
appears.
• Select the desired logo with the
associated key.
From now on, this logo is the new default
setting for this account. The ultimail goes
back to EDIT ACCOUNT menu.
Defining a logo on the USER card as
default logo
• Plug USER card with logo.
• Go to the SET UP menu using the
key.
• Select ACCOUNT ADMINISTRATION
ACCT EDIT.
• Press the key next to the current logo.
The logo on the USER card always
appears in the last position in the
SELECTING LOGO menu.
Logo on USER card
• Press the key next to the last logo in the
list (ADVERT-01).
From now on the logo stored on the
USER card is the default setting for this
account. When the USER card is
plugged, the logo on the card is used for
the franking imprint.
Account administration
Other account
Specify logo / SMS text for other
accounts
If you wish to change settings of another
account:
• Open the menu for selecting accounts
with SELECT ANOTHER ACCOUNT.
• Select the account the settings of which
you want to change.
The ultimail goes back to EDIT
ACCOUNTS … menu. Now you can
change the standard logo and the
standard SMS text for this account.
You can also select an account in the following way:
• Type the account number.
• Confirm with SELECT ANOTHER
ACCOUNT.
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10.2.2 Release / block TELESET access
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
ACCT EDIT
Account number
• Select ACCOUNT ADMINISTRATION
ACCT EDIT.
The EDIT ACCOUNT … menu appears.
You can see the account number in the
head line.
If you wish to change the TELESET
access for other accounts select the
desired account using the SELECT
ANOTHER ACCOUNT function.
Release / block TELESET
In the EDIT ACCOUNT … menu:
• Press the key next to ACCESS TO
TELESET until the desired setting is
displayed.
ON = release
OFF = block.
From that moment, the displayed setting
for TELESET access is activated.
Block / release
TELESET access
Account administration
10.2.3 Changing budgets and assigning credits
More information on the meaning of
budget settings can be found on page 68.
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
ACCT EDIT
FURTHER FUNCTIONS
• Select ACCOUNT ADMINISTRATION
ACCT EDIT
FURTHER
FUNCTIONS.
The FURTHER FUNCTIONS
ACCOUNT … menu appears.
In the head line, you can see the account
number.
If you wish to change the budget settings
for other accounts select the desired
account using the SELECT ANOTHER
ACCOUNT function.
Account number
Setting budget type
In the FURTHER FUNCTIONS
ACCOUNT … menu:
• Press the key next to BUDGET TYPE
several times until the desired setting
UNLIMITED, RESTRICTED or
MONTH is displayed.
The budget type set will determine which
additional functions for credit setting
(limits) appear.
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Setting the current credit
In the FURTHER FUNCTIONS
ACCOUNT … menu:
• Type the amount for credit which you
want to make available for the account.
• Set the new credit using the key next to
CURRENT LIMIT.
The displayed current limit is available to
this account for franking.
Specify the monthly credit
In the FURTHER FUNCTIONS
ACCOUNT … menu:
• Type the amount of credit which you
want to make available to the account
each month.
• Specify the credit using the key next to
MONTHLY LIMIT.
On the first day of the month, the ultimail
sets the current limit automatically to the
specified monthly limit. You can directly
change the current limit at any time, independently from that.
Account administration
10.2.4 Change name
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
• Select ACCOUNT ADMINISTRATION
ACCT EDIT
FURTHER
FUNCTIONS
EDIT NAME.
ACCT EDIT
The ultimail opens the menu for changing
the account name.
FURTHER FUNCTIONS
EDIT NAME
If you wish to change the name of another
account select the desired account with
the SELECT ANOTHER ACCOUNT
function.
In the EDIT NAME menu:
• Change the name of the account.
• Register the new name with
CONTINUE.
The new account name is saved.
Read pages 89 to 92 on how to enter text.
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10.3
Generate / block USER card(s) for an account
When you generate a USER card you permanently assign an account to it. To allow
several users the access to an account, you can program one account for several
identical USER cards.
Each user has, with his USER card, only access to his account, including all authorisations and budget specifications set to it.
To protect the ultimail, in case of USER card loss, for instance, from unauthorised
franking, you can disable the assignment between account and USER card(s).
• Insert the MASTER card.
SET UP
ACCOUNT ADMINISTRATION
ACCT EDIT
ASSIGN / REMOVE USERCARD
• Go to the SET UP menu using the
key.
• Select ACCOUNT ADMINISTRATION
ACCT EDIT
ASSIGN / REMOVE
USERCARD.
The ASSIGN / REMOVE USERCARD
menu appears. In the head line, you can
see the account number.
• Use the SELECT ANOTHER
ACCOUNT function to select the
account for which you want to assign a
USER card.
Assign USER card to an account
In the ASSIGN / REMOVE USERCARD
menu:
• Press the key next to ASSIGN
USERCARD.
Now simply follow the instructions in the
display:
• Remove MASTER card.
Account administration
• Insert a USER card.
The ultimail programs the USER card for
the displayed account and signals when
the procedure is successfully completed.
• Remove USER card.
The USER card is valid for the assigned
account.
• To generate further USER cards or for
any other settings in the account
administration, insert the MASTER
card again.
You can rewrite USER cards which are
no longer needed or invalid by another
account assignment.
Block USER card(s)
In the ASSIGN / REMOVE USERCARD
menu:
• Press the key next to CANCEL
ASSIGNMENT.
The assignment account – USER card(s)
is cancelled without further prompt.
• Confirm the final message “The link...
has been deleted” with
.
All USER card(s) assigned to this
account are invalid now.
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10.4
Switch on / off “access card required?”
Caution! Mode ACCESS CARD REQUIRED: OFF. This setting cancels
access restrictions to accounts. Every ultimail user can frank on all accounts
and call all account data.
• Go to the SET UP menu using the
key.
SET UP
• Select ACCOUNT ADMINISTRATION.
• Press the key next to MODE: ACCESS
CARD REQUIRED.
The setting switches over between ON
and OFF.
ACCOUNT ADMINISTRATION
MODE: ACCESS CARD REQUIRED
The displayed setting is active.
Possible settings and their meaning:
ON
OFF
Franking is possible only with a valid
access card (MASTER card or USER
card).
No access restrictions for franking.
Franking is possible without access card
on all accounts.
Account administration
10.5
Display and print account information
The ultimail displays the current settings for individual accounts and ascending
information in various views. For more information on the overview contents, read
page 80.
Information about the account …
SET UP
ACCOUNT ADMINISTRATION
• Go to the SET UP menu using the
key.
• Select ACCOUNT ADMINISTRATION
ACCOUNT/S DISPLAY.
ACCOUNT/S DISPLAY
The ultimail displays a menu with
information to the related account. Use
the arrow keys to scroll.
To display information about another
account:
• Select the desired account with the
SELECT ANOTHER ACCT function.
Information about all accounts
To display information about all accounts:
• In the INFORMATION ACCOUNT …
menu, select DISPLAY ALL
ACCOUNTS.
The ultimail displays a list with information about all accounts.
Type of mail list
SET UP
ACCOUNT ADMINISTRATION
DISP. TYPE OF MAIL STATS. (ALL ACCT)
• Go to the SET UP menu using the
key.
• Select ACCOUNT ADMINISTRATION
DISP. TYPE OF MAIL STATS. (ALL
ACCT).
The ultimail displays the evaluation of the
imprints of type of mail endorsements.
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Print information
• Press the
key.
• Position an empty envelope or a card.
• If necessary, position further
envelopes / cards.
Or
• Use the
key to print the account
information on labels (ultimail with label
dispenser only).
Overview of account information:
Information about the
account …
Displays data for one account:
– Current settings (standard logo, standard SMS text,
budget type and limits, TELESET access).
– Remaining postage.
– Postage used (postage costs used by the account
since the last zero reset).
– Total pieces (number of franking imprints by the
account since the last zero reset).
Information about
all accounts
List of all accounts (listed by numbers)
Displays:
– Account number (ID).
– Account name.
– Postage used (postage costs of individual accounts
since the last zero reset).
– Piece (number of franking imprints by individual
accounts since the last zero reset).
Type of mail list
Evaluation of endorsements across all accounts.
Display of:
– Postage used for franking imprints with
endorsement, specified as per types of mail.
– Number of franking imprints with endorsement,
specified as per types of mail.
– Total postage used and total pieces of all imprints.
With the InfoPrint software tool from Francotyp-Postalia you can administrate
and evaluate account information comfortably on the PC. For further information refer to page 137.
Account administration
10.6
Set account counter to zero
10.6.1 Set one account to zero
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
ACCT EDIT
SET ACCOUNT TO ZERO
• Select ACCOUNT ADMINISTRATION
ACCT EDIT.
The EDIT ACCOUNTS … menu appears.
You can see the account number in the
head line.
• In order to reset another account to
zero: Select the desired account with
the SELECT ANOTHER ACCOUNT
function.
• Press the key next to SET ACCOUNT
TO ZERO.
• Follow the instructions in the display.
10.6.2 Set all accounts to zero
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
DELETE / ZERO ALL ACCT
SET ACCOUNTS TO ZERO
• Select ACCOUNT ADMINISTRATION
DELETE / ZERO ALL ACCT
SET
ACCOUNTS TO ZERO.
• Follow the instructions in the display.
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10.7
Delete accounts
10.7.1 Delete one account
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
ACCT EDIT
FURTHER FUNCTIONS
DELETE ACCT
• Select ACCOUNT ADMINISTRATION
ACCT EDIT
FURTHER
FUNCTIONS.
The FURTHER FUNCTIONS … menu
appears. You can see the account
number in the head line.
• To delete another account: Select the
desired account with the SELECT
ANOTHER ACCOUNT function.
• Press the key next to DELETE ACCT.
• Follow the instructions in the display.
10.7.2 Delete all accounts
• Go to the SET UP menu using the
key.
SET UP
ACCOUNT ADMINISTRATION
DELETE / ZERO ALL ACCT
DELETE ACCOUNTS
• Select ACCOUNT ADMINISTRATION
DELETE / ZERO ALL ACCT
DELETE ACCOUNTS.
• Follow the instructions in the display.
Use this function to delete all accounts
set in the ultimail, except the Master
account (account 1).
Memory administration
11
Memory administration
To fast and conveniently set the postage, you can save frequently used Royal Mail
products as memory items. The basic ultimail version features 4 memory slots
(upgradable, see chapter 13.22.1). An ultimail with integrated scales features
20 memory slots. Ex factory, everyday products of Royal Mail are pre-set as memory
items.
The ultimail continuously refers to the valid rate table to determine the postages for
the memories. The ultimail thus ensures your postages are correct even when postal
rates have changed (price changes).
Upon activation of a new rate table, the memories will be erased and reprogrammed.
Refer to chapter 5.1.1 on page 23 on how to set products for franking using
the memory.
11.1
Displaying and printing memory assignment
SET UP
• Go to the SET UP menu using the
key.
• Select EDIT MEMORY.
EDIT MEMORY
The list of memories shows
– the memory number
– the saved assignment in short format
or the memory name.
Printing the memory list
• Press the
key.
• Position an empty envelope or a card.
• Feed further envelopes / cards if
required.
Or
Memory with plain text name
(renamed)
Memory 7 = not occupied
• Use the
key to print the list on
labels (ultimail with label dispenser only).
The ultimail needs some time to generate
the imprint and then prints the list of
available memories.
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11.2
Saving settings
SET UP
EDIT MEMORY
• Set the mailing data and the weight in
the product selection menu.
• Go to the SET UP menu using the
key.
• Select EDIT MEMORY.
• Press the key next to the memory
number under which you wish to save
the settings.
(You can overwrite existing memories
with a new assignment).
The EDIT MEMORY menu appears.
• Select SAVE COMPLETE MEMORY or
SAVE MEMORY WITHOUT WEIGHT.
Save mailing data and displayed weight
(in the example: 100 g)
The ultimail saves the current setting.
The new assignment appears in the
memory list.
Do not save displayed weight
(saves “0 g” as the weight)
Possible settings and their meaning:
SAVE COMPLETE MEMORY
The ultimail saves the complete current
product setting (mailing data, displayed
weight, and the appropriate postage).
SAVE MEMORY WITHOUT WEIGHT
The ultimail saves the mailing data and
“0 g” as the weight.
Note on “Memory 1”
The setting you save as memory 1 is be
the default settings.
Memory administration
11.3
Renaming memories
You can name each of the memories. The memory selection list shows this name
instead of the saved assignment.
SET UP
• Go to the SET UP menu using the
key.
• Select EDIT MEMORY.
EDIT MEMORY
• Press the key next to the memory you
wish to rename.
The EDIT MEMORY menu appears.
• Select RENAME MEMORY.
The ultimail opens a menu where you can
edit the memory name.
• Edit the memory name as desired.
• Press the key next to SAVE to save the
memory name.
The memory selection list now shows this
name instead of the saved data.
For more details on the text input function
refer to pages 89 to 92.
The list of memories shows the name of
the saved assignment again if you leave
the input box for the name empty.
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11.4
Delete memories
SET UP
• Go to the SET UP menu using the
key.
• Select EDIT MEMORY.
EDIT MEMORY
• Press the key next to the memory you
wish to delete.
The EDIT MEMORY menu appears.
• Press the key next to DELETE
MEMORY.
The selected memory is immediately
deleted without query.
Memory selected
for deleting
You cannot delete MEMORY 1 because
ultimail accesses the product stored in
this slot as the default setting.
Print image data administration
12
Print image data administration
The ultimail offers a large number of efficient functions to manage individual print
image components. This includes plain text input for logos, graphical preview, logo
and SMS text (freely editable) printing and the possibility to print lists. You can easily
load print image data from chip card.
The following chapters present the functions in detail.
12.1
Logo display and printing
You can see the logos saved in the ultimail in the display and print these.
SET UP
• Go to the SET UP menu using the
key.
EDIT PRINT IMAGE / SMS TEXT
• Select EDIT PRINT IMAGE / SMS
TEXT
LOGO DISPLAY / PRINT.
LOGO DISPLAY / PRINT
You will see an overview of the saved
logos.
• Press the key next to the desired logo.
The display will show a simplified graphic
version of the logo. The head line will
show number and logo name.
(ultimail with label dis• With
or
penser only) start the printing process.
Or
• With
go back to overview.
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12.2
Change the logo names
Each logo has a name under which the motif is saved in the ultimail. You can change
these names according to your requests.
SET UP
EDIT PRINT IMAGE / SMS TEXT
LOGO NAME EDIT
• Go to the SET UP menu using the
key.
• Select EDIT PRINT IMAGE / SMS
TEXT
LOGO NAME EDIT.
• Among the overview of saved logos,
choose the logo name of which you
wish to change.
Note: The name for a logo on the USER
card cannot be changed.
The ultimail opens a menu for editing the
name.
• Change the name for the logo as
desired.
• Save the name with CONTINUE.
The ultimail updates the data and shows
a prompt.
• Confirm the prompt with CONTINUE.
Read more about text input function on
the ultimail on page 89.
Print image data administration
12.3
Enter / change / save SMS texts
ultimail can save up to six text messages (SMS texts). You may set the saved
SMS texts for the franking imprint in the home menu.
SETUP
EDIT PRINT IMAGE / SMS TEXT
EDIT SMS TEXT
• Go to the SET UP menu using the
key.
• Select EDIT PRINT IMAGE / SMS
TEXT
EDIT SMS TEXT.
The numbers of the SMS texts and the
saved texts are displayed in an overview.
• Select the SMS text you want to enter
or change.
The display will show the menu where
you can enter and change SMS texts.
Number of SMS text
New text
Enter and save texts
ultimail is capable of printing a 5-line
SMS text with up to 20 characters per
line.
A cursor _ marks the position for input.
• Press the numeric key for the desired
character as many times in rapid succession as necessary to display the
desired character.
After a short time, the cursor jumps one
place to the right. Now you can enter the
next character.
• Enter all further characters for the
desired text in the same manner.
Cursor
Abort text input –
stored text remains unchanged
• Save the text with CONTINUE.
Save new text
The ultimail updates the data and shows
a prompt.
• Confirm the prompt with CONTINUE.
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Key assignment for text input
Characters
are entered with the numeric keys
to
.
The assignment is printed to the housing
beneath the key.
Punctuation and special characters
.1,?!-&’
are entered with the
key.
Blanks
are inserted with the
key.
Line breaks
To force a line break, you have to fill the
line with blanks, if necessary, until the
cursor jumps to the next line.
Change / correct texts
• Use the functions CURSOR LEFT and
CURSOR RIGHT to place the cursor to
the corresponding place in the text.
• Overwrite the marked character with
the desired new character.
Deleting characters
• You can delete characters with the
key. Every key actuation deletes the
character that is currently marked by
the cursor.
Deleting SMS texts
See page 94 to read how to completely
delete SMS texts you do not need any
longer.
Text input is described in detail on the
following pages.
Print image data administration
Example
You wish to save the following SMS text:
VACATION
21.-28.12.
Text field
While entering a new SMS text, the text
field is empty and the cursor stands at the
first position of the first line.
How to enter the text:
Cursor
Press
3 times (=V).
Press
once (=A).
Press
3 times (=C).
Press
once (=A).
Press
once (=T).
Press
3 times (=I).
Press
3 times (=O).
Press
twice (=N).
To change to the next line, fill-in the first
line with 12 blank characters:
Press
once (=blank).
When the cursor has jumped one place
to the right: Enter the next blank.
Repeat until the cursor jumps to the
next line.
The cursor will now stand at the
beginning of the second line.
Press
4 times (2).
Press
twice (1).
Press
once (.).
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Text field with
new text
Press
6 times (-).
Press
4 times (2).
Press
4 times (8).
Press
once (.).
Press
twice (1).
Press
4 times (2).
Press
once (.).
The text field displays the text exactly as
it will be subsequently printed during
franking.
• Press CONTINUE to save the text.
A message display informs on the update
of the saved data.
• Confirm the prompt with CONTINUE.
The new SMS text is saved and can be
set for franking immediately.
We recommend doing a trial run with
postage value “0.00” (zero test print) to
check the new SMS text.
Print image data administration
12.4
Loading print image data from card
You can easily load print image data (e.g. logos, type of mail endorsements) from
cards. Order the card with the desired print images from Francotyp-Postalia.
• Insert the MASTER card.
SET UP
• Go to the SET UP menu using the
key.
EDIT PRINT IMAGE / SMS TEXT
• Select EDIT PRINT IMAGE / SMS
TEXT
LOAD.
LOAD
• Keep card(s) with data ready for
loading.
• Follow the instructions in the display.
The ultimail will guide you step by step
through the loading process.
Displays and security prompts will protect
you against inadvertent loading and
rewriting of data. Carefully read all information in the display.
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12.5
Delete print image data
You can delete print image data which are no longer required (logos, SMS texts,
types of mail). Therefore you gain memory space, for new logos, for instance.
SET UP
EDIT PRINT IMAGE / SMS TEXT
• Go to the SET UP menu using the
key.
• Select EDIT PRINT IMAGE / SMS
TEXT
DELETE.
DELETE
• Press the key next to the print image
data which you wish to delete, e.g.,
LOGO DELETE.
An overview of all saved print image data
appears.
• Press the key next to the print image to
be deleted.
If you wish to delete the selected data
now:
• Confirm the security prompt with
CONTINUE.
The ultimail deletes the data. A message
will inform you about the end of the
deleting process.
• Confirm the message with CONTINUE.
A USER card allows you to delete
SMS-texts only. The menu for selecting
the SMS text will open immediately.
Advanced settings and system information
13
Advanced settings and system information
13.1
Setting the operating mode
You can operate the ultimail in different operating modes. Information about the
meaning of the operating modes and special functions can be found on the next page.
SET UP
• Go to the SET UP menu using the
key.
• Select MODE SETTING.
MODE SETTING
• Press the key next to the desired mode.
The ultimail sets the selected mode and
goes back to home menu. In the status
line, you can see the mode set.
The set mode is active and is maintained
until the ultimail is switched off or until
another mode is selected.
Operating modes
Special function(s)
Back to METERING (franking) mode
Shortcut: In most cases you can switch to
the franking mode directly, without having
to leave the home menu.
• In the home menu, press the
for about 3 seconds.
key
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Possible settings and their meaning:
METER (FRANK) ITEMS
The ultimail prints the franking imprint
for dispatch with Royal Mail.
In the home menu, the status line
shows MODE: METERING … (default
setting after every switching on).
You will find information on how to set
the franking imprint and on franking in
chapters 5 and 6.
PRINT LOGO ONLY
INCOMING STAMP
The ultimail prints only the logo
(advertising imprint). See also
chapter 13.4 on page 99.
The ultimail prints ‘Received on: …’
together with the date.
Read chapter 7.3 on page 55.
ONLY TRANSPORT, NO PRINTING
The franking machine transports letters
without printing. This mode can be used
in connection with a feeder or sealer
(see chapter 7.4 on page 56).
SECOND CARRIER
(optional)
The ultimail franks letters for dispatch by
the private carrier DX (see chapter 7.1
on page 50). Only available if ordered
from Francotyp-Postalia.
PRE-SELECT COUNTER
The ultimail processes a selectable
number of mail pieces in the operating
mode set before (see chapter 7.2 on
page 52).
The default mode of systems with integrated scales is called METERING AND
WEIGHING. The WEIGHING display cannot be hidden. Using this message
ultimail indicates that you can conveniently determine the weight of your mail
pieces in this mode.
Advanced settings and system information
13.2
Display, print and send system information
SET UP
DISPLAY SYSTEM INFORMATION
• Go to the SET UP menu using the
key.
• Select DISPLAY SYSTEM
INFORMATION.
You will see system information. You can
scroll up and down the list with the arrow
keys.
Print system information
Have some empty envelopes or cards
ready. The ultimail will print system
information in several parts.
• Press the
key.
• Position an empty envelope or a card.
The ultimail needs some time for print
image creation. Letter transport is not
started before that. The ultimail prints the
first list of system information.
• Position further envelopes if required.
Or
• Print the information on labels using
the
key (ultimail with label dispenser
only).
You can follow the print process progress
in the display.
Send system information
With the SEND TO FP SERVICE DEPT.
function you transmit data to the
Francotyp-Postalia service.
Start this function only when requested to
do so by Francotyp-Postalia.
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13.3
Display and reset item counter
The item counter will count all franking imprints (including zero test pints) in the
METERING (franking) mode. In all other modes PRINTING LOGO,
INCOMING STAMP and ONLY TRANSPORTING the item counter is not activated.
SET UP
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE.
SYSTEM SETTINGS
MORE
You can see the current value of the item
counter under DELETE ITEM COUNTER.
How to reset the item counter to zero:
• Press the key next to DELETE ITEM
COUNTER.
• Confirm with YES.
The item counter is reset to zero.
If you do not wish to set the item counter
to zero, abort with NO. The displayed
total pieces are maintained.
Advanced settings and system information
13.4
Display and reset advert counter
The advert counter counts all imprints in PRINTING LOGO mode.
SET UP
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE.
SYSTEM SETTINGS
MORE
You can see the current value of the
advert counter under DEL. ADVERT
COUNTER.
How to reset the advert counter to zero:
• Press the key next to DEL. ADVERT
COUNTER.
• Confirm with YES.
The advert counter is reset to zero.
If you do not wish to set the advert
counter to zero, abort with NO. The
displayed total pieces are maintained.
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13.5
Setting low postage warning – limit
The ultimail signals when the remaining postage falls below a certain limit. You can
set the limit for low postage warning.
ultimail warns you, if
– the descending register (R1) falls below the set limit
– the remaining budget (current limit) of the account falls below the set limit.
SET UP
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE.
SYSTEM SETTINGS
MORE
How to change the limit for low postage
warning:
• Type the desired limit. The value
appears at the right-hand side of the
status line.
• Assign the value with the key next to
LOW POSTAGE WARNING.
The limit for low postage warning is set
and maintained until the next change is
made.
You can reset the default setting for low
postage warning (£ 100) with the C/CE
key.
Advanced settings and system information
13.6
Tone signal
The ultimail acknowledges every press of a key with a beep. A sequence of tone
signals is an alarm due to errors. You can adapt this function to your requests.
• Go to the SET UP menu using the
key.
SET UP
• Select SYSTEM SETTINGS
MORE.
SYSTEM SETTINGS
MORE
• Press the key next to TONE SIGNAL
until you see the desired setting: ON,
OFF or ONLY ERROR WARNING.
The displayed setting is activated and
maintained until the next change, even if
you switch the ultimail off.
Possible settings and their meaning:
ON
OFF
ONLY ERROR WARNING
Tone signal on every key pressure.
No tone signal.
Tone signal due to errors.
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13.7
Display contrast
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
DISPLAY.
DISPLAY
• Use the associated keys to REDUCE
or INCREASE the display contrast.
After each key activation, you will see the
display change. Adjust the setting until it
is comfortable for your eyes.
• Press SAVE to save the displayed
setting.
Current setting
• Press within 5 seconds the key next to
ACKNOWLEDGE.
The display contrast is set. An appropriate pop up message appears in the display.
• Confirm the pop up with the
key.
The display contrast is maintained until
the next change, even if you switch the
ultimail off.
If you do not change or confirm the
settings within 5 to 10 seconds, the
ultimail jumps back to the last display
contrast setting used.
Advanced settings and system information
13.8
Time
13.8.1
Adjusting the current time
The built-in battery-operated system clock safely provides the current date and hour
of the day. So it is only in rare cases required to correct the system clock for adjusting
a minor difference.
Basic settings and corrections of major deviations are always carried out by
Francotyp-Postalia customer service.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
CURRENT TIME.
CURRENT TIME
• Adjust the current time with BACK -5
and FORWARDS +5.
You can adjust the current time in steps of
5 seconds each. You can advance or set
back the current time by five minutes.
• Press SAVE to save the displayed
setting.
The current time is adjusted.
Selected value
Please observe that you can readjust the
current time at the earliest after a period
of seven days after any adjustment.
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13.8.2
Summer / winter time
The ultimail automatically changes the time at the beginning and end of summer time.
You can disable this function.
Deactivate / activate automatic
change-over
• Go to the SET UP menu using the
key.
SET UP
• Select SYSTEM SETTINGS
SUMMER / WINTER TIME.
SYSTEM SETTINGS
SUMMER / WINTER TIME
The SUMMER / WINTER TIME menu
displays under AUTO CHANGE-OVER
the current setting.
• Press the key next to AUTO CHANGEOVER. The setting switches between
ON and OFF.
The displayed setting is active and
maintained until a change is made.
Possible settings and their meaning:
ON
OFF
The ultimail automatically changes the
clock at the beginning and end of the
summer time. You can set the moments
of automatic change-over.
The ultimail does not automatically
change the clock at the beginning and
end of the summer time.
Advanced settings and system information
Setting the beginning and end of
summer time
To set the beginning and end of the
summer time, automatic change-over
must be activated.
• Press the associated keys several
times until month, week in the month
and day of the week show the desired
setting for BEGIN and END.
Beginning and end of summer time are
set and maintained until the next change
is made.
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13.8.3
Setting time zone
• Go to the SET UP menu using the
key.
SET UP
SYSTEM SETTINGS
Select SYSTEM SETTINGS
MORE
MORE
MORE
ZONE.
TIME
MORE
MORE
MORE
TIME ZONE
The display shows the time offset relative
to GMT / UTC. Time zone setting can be
shifted in steps of half an hour each.
If necessary:
• Use the associated keys to shift the
time zone by BACK -0.5 or
FORWARDS +0.5.
For use in Great Britain, select “0.0” (no
time offset).
• Press SAVE to save the displayed
setting.
Selected setting
The time zone is set.
Abort setting
If you do not wish to save the setting, quit
the SETTING TIME ZONE menu with
QUIT. The former setting is maintained.
Advanced settings and system information
13.9
Setting standby time
The standby time defines the period since last printing or last use of keys after which
the display illumination is switched off.
You can easily ‘wake up’ the ultimail from standby by pressing any key or feeding a
letter. You can set the ultimail to switch automatically to the product settings saved
as Memory 1 after waking up from standby-mode. Please refer to chapter 13.10.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE
MORE
STANDBY TIME.
MORE
MORE
MORE
MORE
MORE
STANDBY TIME
• Use the associated keys to REDUCE
or INCREASE the standby time.
You can adjust standby time between
60 and 600 seconds.
• Press SAVE to register the displayed
standby time.
The standby time is set and maintained
until the next change, even if you switch
the ultimail off.
Selected standby time
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13.10
Setting Memory 1 as standard after standby
You can set the ultimail to switch automatically to standard mode (METERING…)
after waking up from standby-mode, and then the product settings saved as
Memory 1 will be used.
This function will only take effect, if the home menu is displayed when standby-mode
is activated.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE.
MORE
MORE
MORE
MORE
MORE
MORE
• Press the key next to MEMO1 AFTER
STANDBY. The setting switches
between OFF and ON.
The displayed setting is activated and
maintained until the next change, even if
you switch the ultimail off.
Advanced settings and system information
Possible settings and their meaning:
MEMO1 AFTER STANDBY: ON
After waking up from standby-mode
the ultimail is in standard mode
(METERING…) and Memory 1 is
activated.
Requirement:
The home menu is displayed.
OFF
After waking-up from standby-mode the
current settings in home menu remain in
the state as before standby-mode.
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13.11
Setting print head standby time
The standby time is the period between the last printing and the print head travelling
to the idle position.
SET UP
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
PRINT.
SYSTEM SETTINGS
PRINT
• Type the desired time (from 30 to
50 seconds). The value appears at the
right-hand side of the status line.
• Assign the new time with the key next
to PRINT HEAD LATENCY.
The standby time is set and maintained
until the next change, even if you switch
the ultimail off.
You can reset the default setting for the
standby time (30 seconds) with the C/CE
key.
Advanced settings and system information
13.12
Setting letter transport run-on time
The letter transport run-on time is the period from ejecting the last letter to letter
transport standstill.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
PRINT
LETTER TRANSPORT
RUN-ON TIME.
PRINT
LETTER TRANSPORT RUN-ON TIME
• Adjust the run-on time with REDUCE or
INCREASE.
You can adjust run-on time between
3 and 29 seconds.
• Register the displayed run-on time with
SAVE.
The letter transport run-on time is set and
maintained until the next change, even if
you switch the ultimail off.
Selected run-on time
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13.13
Manage rate tables
You must update the rate table if postage regulations or rates have changed. The
ultimail supports loading of new rate tables from chip card as well as rate table update
via a connection to the data centre (similar to the TELESET process). Switch-over to
the new rate table is controlled by the system clock of ultimail.
The ultimail can store up to 2 rate tables. If you load another rate table, the ultimail
will overwrite the rate table which is currently not used.
13.13.1 Loading rate table from card
A new rate table card is available on order from Francotyp-Postalia.
SET UP
EDIT POSTAGE TABLE DATA
• Keep the card with new rate table
ready.
• Go to the SET UP menu using the
key.
• Select EDIT POSTAGE TABLE DATA.
The ultimail displays information about
the rate table to be used.
• Press the key next to LOAD FROM
CHIP CARD.
• Follow the instructions in the display.
The ultimail will guide you step by step
through the loading process.
Displays and security prompts will protect
you against inadvertent loading of outdated data. Carefully read all information
in the display.
Upon activation of a new rate table, the
memory items will be erased and reprogrammed.
Advanced settings and system information
13.13.2 Loading rate table from the data centre
ultimail must establish a connection to the data centre to update the rate table.
For information on possible types of connection to the data centre please read
chapter 13.15 on page 120.
SET UP
• Make sure the connection set up in the
ultimail (internal modem, GSM modem
or mailcredit) is ready to establish a
connection with the data centre.
EDIT POSTAGE TABLE DATA
• Go to the SET UP menu using the
key.
• Select EDIT POSTAGE TABLE DATA.
The ultimail displays information about
the rate table to be used.
• Press the key next to UPDATE RATE
TABLE.
The ultimail establishes a connection with
the data centre. Messages in the display
will inform you about the status (connecting, data transfer…).
At the end of the loading procedure, the
ultimail will show information about the
new rate table.
• Press CONTINUE to end the
procedure.
Upon activation of a new rate table, the
memory items will be erased and reprogrammed.
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13.13.3 Delete all rate tables
Caution! You cannot select a rate table to be deleted. All rate tables saved
in the ultimail will be deleted.
Franking is impossible without valid rate table!
When deleting the rate tables, the memory items will be deleted as well.
SET UP
EDIT POSTAGE TABLE DATA
• Go to the SET UP menu using the
key.
• Select EDIT POSTAGE TABLE DATA
DELETE ALL RATE TABLES.
• Confirm the security prompt with YES.
DELETE ALL RATE TABLES
The ultimail deletes all stored rate tables.
You have to load a new rate table before
you can frank again.
Advanced settings and system information
13.14
Integrated scales (optional)
13.14.1 Tare
The integrated scales calibrate automatically. If the scales do not find any zero point,
or if you wish to weigh with a pre-load (e.g. with an extra weighing tray), you will have
to tare the scales.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
INTEGRATED SCALES.
INTEGRATED SCALES
• Setting the desired initial state for the
scales: Empty the weighing platform or
place pre-load (extra weighing tray) in
position.
• Press the key next to TARE
CALCULATION.
A message indicating that the scales are
being zeroed appears in the display for
some seconds. As soon as the message
disappears, the scales are zeroed.
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13.14.2 Setting gravity
To determine the weight, the scales measure the gravity between the earth and the
object on the weighing platform. This force depends on the latitude and the distance
from the geocentre. To have the exact weight displayed you must therefore specify
the location of your franking system.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
INTEGRATED SCALES.
INTEGRATED SCALES
• Press the key next to GRAVITY.
In the GRAVITY menu:
• Select the location of your franking
system / the region that fits your
location.
The ultimail saves the setting and goes
back to the ADJUSTING THE INTERNAL
SCALES menu.
Advanced settings and system information
13.14.3 Switching automatic endorsement selection on / off
This setting defines whether or not the type of mail endorsement is printed when
franking Royal Mail products.
• Go to the SET UP menu using the
key.
SET UP
• Select SYSTEM SETTINGS
INTEGRATED SCALES.
SYSTEM SETTINGS
INTEGRATED SCALES
• Press the key next to AUTO
ENDORSEM. SEL. The setting
switches between ON and OFF.
The displayed setting is maintained until
the next change, even if you switch the
ultimail off.
Possible settings and their meaning:
ON
The ultimail determines on the basis of
the selected postal rates a suitable type
of mail endorsement and sets it for
franking.
If no suitable type of mail endorsement is
present, the ultimail franks without type
of mail endorsement.
OFF
The ultimail franks all Royal Mail
products without type of mail
endorsement.
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13.14.4 Setting weighing mode
In the ADJUSTING THE INTERNAL SCALES menu you can change the weighing
mode to NORMAL and use the ultimail simply as scales. For this purpose, differential
weighing has to be switched off (refer to page 57).
• Go to the SET UP menu using the
key.
SET UP
• Select SYSTEM SETTINGS
INTEGRATED SCALES.
SYSTEM SETTINGS
INTEGRATED SCALES
• Press the key next to WEIGHING
MODE. The setting switches between
LOCK and NORMAL.
The NORMAL weighing mode is not
available for postage calculation.
When quitting the menu, the ultimail
automatically sets the weighing mode
back to LOCK.
Possible settings and their meaning:
LOCK
(default setting)
If you add further mail pieces to the
delivery on the weighing tray and take
them off again, the scales will not determine any new weight. The original display remains unchanged.
NORMAL
The ultimail will continuously determine
the loaded weight and display the
momentary value.
Advanced settings and system information
13.14.5 Switching differential weighing mode on / off (optional)
The ‘Differential weighing’ feature is only available if the differential weighing option
has been unlocked on your franking system (see chapter 13.22.3 on page 136).
• Go to the SET UP menu using the
key.
SET UP
• Select SYSTEM SETTINGS
INTEGRATED SCALES.
SYSTEM SETTINGS
INTEGRATED SCALES
• Press the key next to DIFFERENTIAL
WEIGH. The setting switches between
OFF and ON.
The displayed setting is activated and
maintained until the next change, even if
you switch the ultimail off.
Possible settings and their meaning:
ON
The ultimail determines the weight of
a mail piece after removing it from the
weighing platform (see chapter 7.5 on
page 57).
OFF
The ultimail determines the weight of
a mail piece upon placing it on the
weighing platform (see chapter 5.1.3.2
on page 31).
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13.15
Connection to data centre
There are the following options of communication between the ultimail and the data
centre (e.g. to load postage / Teleset):
– Connection using the internal analogue standard modem of the ultimail and the
telephone line. To set up modem parameters, please read chapter 13.15.1.
– Connection via the optional GSM modem. You can order the external GSM
modem from Francotyp-Postalia. Please refer to chapter 13.15.2 on how to set up
the ultimail for operation with the GSM modem.
– Web access via a PC and the Francotyp-Postalia mailcredit software. You can
order the respective mailcredit Kit for the ultimail franking machine from FrancotypPostalia. For information on how to connect your franking machine to a PC and on
how to establish the internet connection, please refer to the mailcredit User
Manual.
The appropriate modem configuration must be set up in the ultimail.
The table on page 122 lists and explains all the possible settings.
13.15.1 Internal Modem
You must set the dialling parameters for the internal modem of the ultimail to match
your telephone connection.
SET UP
SYSTEM SETTINGS
MODEM
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MODEM.
Advanced settings and system information
Setting the modem type “Internal”
• Press the key next to MODEM TYPE.
The setting switches between
EXTERNAL and INTERNAL.
If MODEM TYPE INTERNAL is displayed:
• Press CONTINUE to enter the
configuration menu for the internal
modem.
Setting the dialling parameters
The ADJUST MODEM CONFIGURATION menu offers the selection of
possible parameter settings.
The table on page 122 lists and explains
all parameters.
During setting procedure, all parameters
that are not technically possible do not
appear or further parameters are
displayed, depending on the selected
parameters.
• Press the associated keys until all
required settings display the desired
values.
For seizing an outside line with
exchange digit:
Select EXCHANGE DIGIT to open the
menu for setting / editing the exchange
digit shown.
• Press SAVE to set the displayed
modem configuration.
Finally, the ultimail displays a summary of
the saved modem parameters.
• Press CONTINUE to end the modem
configuration procedure.
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Possible settings and their meaning:
Parameter
Setting
Explanation
MODEM TYPE
INTERNAL
Using the built-in modem.
For the built-in modem you have to
set parameters according to your
telephone connection (type of phone
line, …).
EXTERNAL
In case the built-in modem is not applicable to your telephone connection
– Please refer to chapter 13.15.2 on
page 124 if you want to use the
GSM modem.
– Order the mailcredit Kit from
Francotyp-Postalia if you want to
operate mailcredit for a fast
connection to the data centre. To
set up the ultimail for mailcredit
operation, please read the
mailcredit User Manual.
TYPE OF PHONE LINE
ACCESS METHOD
(Only for type of phone line
EXTENSION)
MAIN STATION
The ultimail is operated on a main
line.
EXTENSION
The ultimail is operated on an
extension of the phone equipment.
EXCHANGE DIGIT
Defines how you access central office
from an extension.
Usually, you dial EXCHANGE DIGIT.
GROUND
HOOK FLASH
The Hook Flash time of the built-in
modem is permanently set to
200 msec.
Advanced settings and system information
Parameter
Setting
Explanation
EXCHANGE DIGIT
(Only with access method by
EXCHANGE DIGIT)
The exchange digit
depends upon the extension equipment and can
comprise several digits.
Usually, you use a 0.
The ultimail opens a menu where
you can define the exchange digit.
A W indicates waiting for
the dialling tone.
A comma (,) indicates a
dialling pause.
Use the numeric keys to type the
exchange digit.
Use ENTER WAIT FOR DIAL-TONE
to define waiting for the dialling tone
after the exchange digit was
pressed.
Use ENTER PAUSE (,) to define a
dialling pause.
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13.15.2 External Modem (optional)
If the internal modem should prove to be incompatible with your telephone connection, you can use the GSM modem (mobile phone modem) offered by FrancotypPostalia for communication with the data centre.
Warning! Carefully read the product information that came with the GSM
modem before connecting it to the ultimail. Obtain information particularly, on
the safe handling of the GSM modem.
Caution! For the GSM modem to work properly, the phone numbers saved
in the ultimail must not contain any blanks! Please check the phone numbers
prior to using the GSM modem. Refer to the chapter 13.16 on page 126.
Connecting the GSM modem to
the ultimail
• Install the GSM modem. Please read
the product information that came with
the GSM modem.
• Plug the connection cable in the
9-pin interface marked by the
sign
and tighten screws. The interface is
located on the back of the machine.
GSM modem
Connection cable
Power connection
Antenna terminal
SET UP
SYSTEM SETTINGS
MODEM
• Plug the AC adapter of the GSM
modem into a grounded single-phase
power socket.
Make sure your office power supply
conforms to power requirements
shown on the AC adapter’s label plate.
Setting up the connection via
GSM Modem
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MODEM.
Advanced settings and system information
Setting the modem type “External”
• Press the key next to MODEM TYPE.
The setting switches between
INTERNAL and EXTERNAL.
If MODEM TYPE EXTERNAL is
displayed:
• Press CONTINUE to confirm and
proceed with the configuration
procedure.
Setting / changing PIN
• Press the key next to CHANGE PIN to
open the menu for setting or changing
your PIN.
• Enter the PIN for the SIM card (at least
4 digits, at most 8 digits).
• Press SAVE to set the PIN.
Finally, the ultimail displays the saved
modem configuration.
• Press CONTINUE to end the modem
configuration procedure.
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13.16
Changing phone numbers
The ultimail saves important phone numbers. In this menu you can see and change
all saved phone numbers.
Caution! Any incorrect setting of the phone number for the TDC (Teleset
data centre) results in non loading of postage.
Caution! When using the GSM modem, the phone numbers must not contain
any blanks!
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
CHANGE PHONE NUMBERS.
MORE
The ultimail opens the PHONE
NUMBERS menu.
MORE
• Press the key next to the phone
number you wish to change.
CHANGE PHONE NUMBERS
The ultimail opens a menu for changing
the displayed phone number.
• Enter the new phone number.
With INSERT BLANK you can design
the phone number display for clearer
view.
• Save the displayed phone number with
SAVE.
When using the GSM modem:
do not insert spaces!
If you are sure that you really wish to
change the phone number:
• Confirm the security prompt with YES.
The ultimail saves the new phone
number.
Advanced settings and system information
The phone numbers and their meaning:
TDC
SERVICE
SMMC
REMOTE DIAGNOSTICS
RSI
FOR YOUR ORDER
Phone number of the Teleset data
centre. The ultimail dials this number
during the TELESET procedure.
Hotline phone number.
For your questions and issues
regarding ultimail operation.
Phone number of the Security Module
Management Centre. The ultimail dials
this number for special service
purposes.
(Not assigned.)
Phone number of the Remote Services
Infrastructure.
The ultimail dials this number for
remote services (e.g. sending data to
Francotyp-Postalia service).
Use this phone number to order
accessories and consumables.
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13.17
Selecting the user interface language
The ultimail user interface supports the languages English and German. Language
change-over will have immediate effect.
SET UP
SYSTEM SETTINGS
MORE
How to switch to the German user
interface
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE.
MORE
• Press the key next to LANGUAGE.
MORE
The menu language switches over from
English to German at once.
The rate table and all product specifications as well as the names of accounts,
logos … remain unchanged (English).
How to go back to the English user
interface:
SET UP
SYSTEMEINSTELLUNGEN
• Go to the SET UP menu using the
key.
• Select SYSTEMEINSTELLUNGEN
WEITERE
WEITERE.
• Press the key next to SPRACHE.
WEITERE
The menu language switches over from
German to English.
WEITERE
The selected language is active and
remains so until it is changed again.
Advanced settings and system information
13.18
High-quality print
For better printing results and a consistent imprint you can use the function “Highquality print”.
• Go to the SET UP menu using the
key.
SET UP
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE.
SYSTEM SETTINGS
MORE
MORE
MORE
MORE
MORE
MORE
• Press the key next to HIGH-QUALITY
PRINT. The setting switches between
OFF and ON.
The displayed setting is activated and
maintained until the next change, even if
you switch the ultimail off.
Possible settings and their meaning:
HIGH-QUALITY PRINT OFF
ON
The ultimail prints in standard quality.
The ultimail uses more ink and gives
you a higher print quality.
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13.19
New PC Protocol
This setting configures which parameters the ultimail sends to the personal computer
(PC), e.g. at using the postage accounting software KARAT. The factory-setting “New
PC Protocol: ON” makes data transmission work smoothly in most cases.
You need to change this setting only if problems occur in the communication of the
ultimail with PC-software.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE.
MORE
MORE
MORE
MORE
MORE
MORE
• Press the key next to NEW PC PROTOCOL. The setting switches between
ON and OFF.
The displayed setting is activated and
maintained until the next change, even if
you switch the ultimail off.
Advanced settings and system information
Possible settings and their meaning:
13.20
NEW PC PROTOCOL
ON (default setting)
The ultimail uses the new PC-protocol
(e.g. for mailreport).
OFF
The ultimail activates a PC-protocol
which transmits only the reduced data
set for KARAT.
TELESET & RSI
The ultimail allows transmitting the current settings, software version and possibly
occurred errors to a diagnosis server while loading postage, without further inputs. If
required, Francotyp-Postalia service has all relevant information about your franking
system at hand to help quickly and efficiently.
SET UP
SYSTEM SETTINGS
MORE
MORE
MORE
MORE
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE.
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• Press the key next to TELESET & RSI.
The setting switches between OFF and
ON.
The displayed setting is activated and
maintained until the next change, even if
you switch the ultimail off.
Possible settings and their meaning:
TELESET & RSI
ON
With each loading postage (TELESET)
the ultimail transmits all relevant system
data to the Francotyp-Postalia service.
OFF
The ultimail will not transmit any data to
the Francotyp-Postalia service.
If required, use the function SEND TO
FP SERVICE DEPT. for transmitting the
data (see chapter 13.2 on page 97).
Advanced settings and system information
13.21
Generate MASTER card
MASTER card holders can generate another MASTER card with this function.
• Insert your MASTER card.
SET UP
SYSTEM SETTINGS
MORE
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
CREATE NEW MASTERCARD.
• Follow the instructions in the display.
MORE
CREATE NEW MASTERCARD
The ultimail checks the plugged card and
programs the new MASTER card for your
franking system.
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13.22
Enable / disable optional functions
13.22.1 Memory administration extension (ultimail without integrated scales only)
The basic ultimail version features 4 memory slots. You can increase the number of
memories to 20. For this purpose you need an authorisation code which you can
order from Francotyp-Postalia.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
ENABLE MEMORIES.
MORE
MORE
MORE
MORE
ENABLE MEMORIES
• Type the authorisation code.
• Confirm the input with CONTINUE.
Now there are 20 memories available.
Advanced settings and system information
13.22.2 Account administration extension
As a standard, the ultimail 60 is provided with 10 account memories. You can
increase the number of possible accounts to 50.
With an ultimail 90, a total of 50 accounts are supported. The number can extended
to 200 accounts.
For this purpose you need an authorisation code which you can order from
Francotyp-Postalia.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
NUMBER OF ACCT.
MORE
MORE
NUMBER OF ACCT
• Type the authorisation code.
• Confirm the input with CONTINUE.
Now there are 50 accounts (ultimail 60)
or 200 accounts (ultimail 90) available
respectively.
In the SYSTEM SETTINGS menu you will
see the current number under NUMBER
OF ACCT.
You can reduce the number of accounts
back to the standard setting. The steps
are the same as shown for the extension.
Caution! When reducing the number of
accounts, the unlocked accounts and
associated account information are
irrevocably deleted. We recommend
printing the information on all accounts
prior to resetting (see chapter 10.5 on
page 79).
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13.22.3 Differential weighing feature
For the integrated scales, the optional function ‘Differential weighing’ is available. For
using this feature, you need an authorisation code which you can order from
Francotyp-Postalia.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE
DIFFERENTIAL WEIGH. ENABLE /
INHIBIT
MORE
MORE
MORE
MORE
DIFFERENTIAL WEIGH. ENABLE / INHIBIT
• Type the authorisation code.
• Confirm the input with CONTINUE.
The differential weighing function is now
enabled / disabled.
Please see chapter 7.5 on page 57 on
how to set and use the differential
weighing function.
Advanced settings and system information
13.22.4 InfoPrint
InfoPrint is a software tool for administrating and archiving account, dispatch and
system information on your PC. Among other things it provides you with the following
functions:
– display and print account information
– display and print system information and register reports
– export data (to use with MS Excel and MS Access for example).
You can only use InfoPrint with your ultimail franking system if the InfoPrint function
is enabled on the ultimail. You can order the machine-specific authorisation code,
along with the custom interface cable for connection to a PC, from FrancotypPostalia.
SET UP
SYSTEM SETTINGS
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
MORE
MORE
MORE
MORE
INFOPRINT ENABLE / INHIBIT.
MORE
MORE
MORE
MORE
INFOPRINT ENABLE / INHIBIT
• Type the authorisation code.
• Confirm the input with CONTINUE.
The InfoPrint function is now enabled /
disabled.
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14
Maintenance and care
Have your franking system cleaned and serviced once a year by our authorised
service personnel. Therefore you can ensure long-term trouble-free operation.
Contact us for our low-price maintenance and service agreements.
You can carry out yourself the following cleaning and servicing jobs:
– clean the outer housing parts
– exchange ink cartridges
– adjust the ink cartridges
– print system cleaning
– replace the ink pad insert
– top up the water tank for moistening (feeder / sealer ultimail)
– adjust moistening level (feeder / sealer ultimail)
– clean / replace moistening sponge (feeder / sealer ultimail)
– clean / replace moistening brush (feeder / sealer ultimail)
– change battery.
14.1
Cleaning the ultimail franking system
Warning! Make sure that no liquids or foreign objects penetrate the interior
of the ultimail. If this happens, pull out the power plug immediately. Have the
ultimail franking system checked by Francotyp-Postalia service before
starting it up again.
• Switch off the ultimail franking system.
OFF
• Pull the power cable of franking machine and of feeder (if any) out of the
power socket.
• Clean dirt from the housing with a
slightly damp cloth.
Power switch
(back of the
machine)
Maintenance and care
14.2
Changing the ink cartridges
The ultimail will remind you that the cartridges should be exchanged. If the ink cartridges are empty, the ultimail automatically starts the software-guided exchange procedure. The ultimail is no longer ready for operation. First replace the two cartridges
before you can start printing again.
If you wish to replace the ink cartridges before the exchange procedure is started
automatically, you can do this from the SET UP menu. Read the paragraph “Starting
the exchange procedure” on page 144.
We recommend keeping two ink cartridges in case the installed cartridges run out.
We advice to clean the contacts in the cartridge holder at each cartridge replacement.
Use the FP cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at
Francotyp-Postalia.
Warning! Ingestion of the ink can be damaging to your health. Avoid contact
with the eyes. Keep the ink cartridge away from children. Further instructions
for use are enclosed with the ink cartridges.
Caution! Please observe the following instructions for protection of the print
system:
• We recommend to use only approved FP equipment and FP original parts.
The manufacturer FP has established reliability, safety and applicability.
The manufacturer cannot assess the reliability, safety and applicability for
products not approved by FP, and therefore not vouch for such products.
• Always replace the ink cartridges in pairs. Always use new ink cartridges.
• Only replace cartridges if you are requested to do so by the ultimail. The
cartridges will then be in exchange position.
Change ink cartridges
This is the message which is displayed by
the ultimail to request you to change the
cartridges.
• Follow the instructions in the display.
• Confirm the steps using the key next to
CONTINUE.
The different steps (open cartridge flap,
remove old cartridges…) are described in
detail on the following pages.
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Remove ink cartridges
• Open cartridge flap (it can be quite stiff)
and raise up as far as it goes.
• Open the green catches above both of
the two cartridges as shown.
• Remove both of the ink cartridges in an
upward direction out of the retainer.
Maintenance and care
Insert new ink cartridges
Caution! Insert the cartridges only after
the cartridges have adapted to the ambient temperature of the franking machine
(e.g. after storage in cellar or after conveyance in a cold vehicle). Otherwise,
calibration might not be possible.
• Unpack the new cartridges from their
packages.
• Remove the protective strips from the
ink cartridges.
• Insert the two ink cartridges.
The contacts on the cartridges should
be directed to the rear of the machine.
• Close the green catches at both of the
two cartridges as shown.
Caution! Make sure that both of the
cartridges are locked before closing
the cartridge flap.
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• Close the cartridge flap.
The clip lock audibly clicks into place.
Calibrating
After cartridge exchange, the ultimail will
calibrate the cartridges. You can follow
the process progress in the display.
Please wait until calibration is completed.
Cleaning the print system
Subsequent to calibrating the ultimail
cleans the ink cartridges. The cleaning
procedure runs automatically.
Adjusting the ink cartridges
The ultimail proceeds with the adjusting
procedure and prompts you to feed an
empty letter.
• Feed an empty envelope for ultimail
test print.
The ultimail prints the test print.
Horizontal line
• Determine the number on the test imprint where the horizontal line is the
straightest.
• Enter the number with numeric keys.
The entered number appears in the
display behind “Your input: __”.
Maintenance and care
• Confirm with CONTINUE.
Vertical line
• Determine the number on the test
imprint where the vertical line is the
straightest.
• Enter the number with numeric keys.
The entered number appears in the
display behind “Your input: __”.
• Read the text in the display very carefully. Then select:
TEST NEW ADJUSTMENT, to repeat
the adjustment
or
END ADJUSTMENT PROCEDURE.
• If necessary, repeat the adjustment
several times until the cartridges are
correctly aligned.
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Starting the exchange procedure
If you wish to change the ink cartridges
before being prompted by the ultimail, go
to the change procedure in the SET UP
menu.
• Go to the SET UP menu using the
key.
SET UP
SYSTEM SETTINGS
PRINT
CHANGE INK CARTRIDGES
14.3
• Select SYSTEM SETTINGS
PRINT
CHANGE INK CARTRIDGES.
The change procedure starts: The ultimail
requests you to open the flap and to
change the cartridges.
• Change the cartridges. Follow the
instructions how to change cartridges
on pages 139 to 142.
Adjust the ink cartridges
Only start the adjustment procedure if the franking imprint contains misalignments.
By adjusting the ink cartridges you obtain a perfect print image.
Starting the adjustment procedure
• Go to the SET UP menu using the
key.
SET UP
SYSTEM SETTINGS
• Select SYSTEM SETTINGS
PRINT
ADJUST INK CARTRIDGES.
PRINT
The ultimail will start a procedure for
cartridge adjustment. Follow the instructions in the display.
ADJUST INK CARTRIDGES
For details of the adjustment procedure,
read pages 142 to 143.
Maintenance and care
14.4
Cleaning the print system
14.4.1 Start automatic cleaning the print system
You should start the cleaning process for the ink cartridges only if the quality of the
imprint is not good enough (e.g. gaps in the imprint after longer periods out of use).
Cleaning
SET UP
SYSTEM SETTINGS
PRINT
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
CLEAN PRINT HEAD.
PRINT
A message will inform you about the
progress of the cleaning procedure.
CLEAN PRINT HEAD
Intensive cleaning
SET UP
SYSTEM SETTINGS
PRINT
INTENSIVELY CLEAN PRINT HEAD
You should start the intensive cleaning
process if regular cleaning does not
improve print quality in a sufficient way.
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS
PRINT
INTENSIVELY CLEAN PRINT
HEAD.
A message will inform you about the
progress of the cleaning procedure.
• Test the imprint quality by a zero test
print (see chapter 4.3 on page 19).
When the cartridges are heavily stained it
may occur that even an intensive cleaning process does not improve imprint
quality as expected. In such cases you
can clean the print heads mechanically
(see chapter 14.4.2 on page 146).
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14.4.2 Manually cleaning the print heads
Caution! Inexpert cleaning can damage the print heads and render them
useless. To avoid damage to the print heads make certain to heed the
following hints:
• Always start the integrated ultimail cleaning function first when you experience print quality issues. Read chapter 14.4.1 on page 145.
• You should manually clean the print heads in exceptional cases only
where intensive cleaning fails to restore the normal print quality.
• Only use a soft, fibreless cloth that is moistened with de-ionised water for
cleaning.
Small fibres might clog the nozzles. A cloth that is dry or not soft enough
may cause scratches. Such scratches make the print cartridge useless
because they prevent the ink jet from being correctly positioned during
printing.
• Do not use chemical cleaning agents.
Moving the ink cartridges to exchange
position
SET UP
• Go to the SET UP menu using the
key.
SYSTEM SETTINGS
• Select SYSTEM SETTINGS
PRINT
CHANGE INK CARTRIDGES.
PRINT
The cartridges are now in exchange
position.
CHANGE INK CARTRIDGES
Removing an ink cartridge
Caution! Swapped ink cartridges can
cause print system errors. We
recommend you remove only one
cartridge at a time for cleaning. You thus
avoid mixing up the cartridges when
inserting them again.
• Open the cartridge flap.
• Remove one ink cartridge.
Maintenance and care
Cleaning the print head
• Moisten a soft, fibreless cloth with deionised water.
If you do not have de-ionised water at
hand, you can also use distilled or tap
water. Tap water contains minerals that
can leave deposits on the print heads
though.
Best results are achieved with the FP
contact cleaner and cleaning clothes of
the FP cleaning kit ‘clean & renew for InkJet Printsystem’, available at FrancotypPostalia.
• Hold the cartridge as shown in the
figure. The nozzles face down!
• Wipe the print head slowly and very
softly with the cloth in the direction of
the arrow. Repeat this procedure
several times.
The water will blend with ink residues on
the print head and clean the nozzles.
• Reinsert the ink cartridge.
• Remove the other ink cartridge and
clean it in the same manner.
• Reinsert the ink cartridge.
• Close the cartridge flap.
• Adjust the ink cartridges (see
chapter 14.3 on page 144).
For details on removing and inserting the
ink cartridges, read pages 140 to 142.
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14.5
Replacing the ink pad insert
The purpose of the ink pad insert is to absorb spilled ink. It is located beneath the
printing position of the print heads. The ink pad insert should be replaced every
100.000 imprints, at least once a year. In exceptional cases, replacement may be
necessary after half a year already.
Warning! Do not reach into the danger areas marked with a safety sign.
Keep long hair, fingers, loose clothing pieces, shawls and jewellery away
from moving machine parts.
Caution! There could be ink residues on the letter transport and the ink pad
insert. Make sure not to soil your clothes or any objects. Use a mat to deposit
the letter transport and the ink pad insert.
• Unlock letter transport:
Reach into the opening and press
locking device upward.
• Pull letter transport to the right out of
the ultimail.
• Deposit the letter transport on a mat.
• Lift the right and left flap of the soiled
ink pad insert with your fingertips one
after the other.
• Remove the ink pad insert from the
letter transport.
The soiled ink pad insert can be
disposed in the domestic waste.
• Clean the letter transport housing with
an absorbent cloth if necessary.
Maintenance and care
• Check the new ink pad insert against a
light source: The layering of the ink pad
must be without gaps.
• Fan out the ink pad with a pointed
object if necessary.
Without gaps (visual check)
Fanned
Bevelled flap
• Hold the flaps with your thumb and
index finger.
• Insert the ink pad into the letter
transport. The bevelled flap points to
the centre of the letter transport.
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• Evenly push down the ink pad insert
until it audibly locks into place on both
sides. Its sides will be flush with the
letter transport.
• Insert letter transport. The locking bar
clicks into place.
The ultimail is ready for operation again.
Maintenance and care
14.6
Filling the water tank (feeder / sealer ultimail)
Feeder and sealer are supplied with the same moistening unit. Filling the water tank
is done in the same way.
Please note that we can assure reliable sealing results only when you use FrancotypPostalia ‘sealit’ sealing liquid.
Using tap water is possible. Note, however, that the sealing process may be less
reliable when using water.
Warning! Please observe the following safety tips when handling the water
tank:
• Make sure that the screw cover on the water tank is firmly tightened and
well sealing before inserting the tank into the machine with its opening
down.
• Be extremely careful when handling liquids. Immediately pull out the
power plug if any liquid has penetrated the interior of the ultimail. Have the
ultimail franking system checked by Francotyp-Postalia service before
starting it up again.
• Release the flap by pressing on the
recess, and fold up as far as it goes.
Recess
• Remove water tank out of housing.
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• Unscrew water tank cover.
• Fully empty water tank and, if necessary, clean it.
• Fill the water tank with ‘sealit’ sealing
liquid.
• Place water tank screw cover and
tighten.
• Turn water tank upside down in nondangerous area (e.g. over a sink) to
check if the cover is well sealed.
• Insert water tank into the housing with
the cover downward.
• Close the flap and lock with light
pressure on the recess.
Maintenance and care
14.7
Adjust moistening level (feeder / sealer ultimail)
There are two hoses of different length included in the scope of supply, to be mounted
on the cover of the water tank. The moistening level can thus be adapted to the letters
accordingly. Moistening can be reduced through the insertion of a hose-piece: the
longer the hose the weaker the moistening of the envelope flaps.
• Remove water tank out of the housing
(for further information see
chapter 14.6 on page 151).
Normal moistening (without hose-piece)
Without hose-piece
Moistening is factory-set to achieve best
results in most cases.
Reduce moistening
With hose-piece
• Plug the short hose-piece on the cover
of the water tank
Or
• plug the long hose-piece on the cover
of the water tank for lesser moistening.
• Insert water tank into the housing with
the cover downward. Close the flap
(see page 157).
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14.8
Cleaning / changing the moistening sponge
(feeder / sealer ultimail)
Feeder and sealer are supplied with the same moistening unit. Cleaning / changing
the sponge is done in the same way.
Warning! Please observe the following safety tips for cleaning and changing
the sponge on the feeder and sealer:
• Be extremely careful when handling liquids. Immediately pull out the
power plug if any liquid has penetrated the interior of the ultimail. Have the
ultimail franking system checked by Francotyp-Postalia service before
starting it up again.
• It is advisable to switch off the franking machine before removing the water
tank and changing the sponge.
OFF
• Switch off the franking system:
Switch the power switch on the back of
the franking machine to the O position.
Power switch
(back of the
machine)
• Release the flap by pressing on the
recess, and fold up as far as it goes.
Maintenance and care
• Remove water tank out of housing and
put it at a safe place.
• Release roller transport by pressing on
release key.
Roller transport moves upward.
Now you have access to the moistening
brush beneath the roller support.
• Lift the brush up and to the left.
At the rear of feeder / sealer:
• Carefully pull out to the back the water
tray.
• Empty water tray.
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• Lift out of the water tray the basket with
the sponge. Remove sponge from
basket.
• Clean sponge or replace with a new
one.
Sponge
Basket
• Put a new sponge into water before
inserting it, and let soak completely.
The flaps are thus correctly moistened
from the first letter on.
• Insert sponge in basket.
Sponge must be closely positioned to
the bars and rest on the lateral limit.
Ensure that sponge is not pressed by
the bars.
Two flaps on the longitudinal side hold
sponge to the basket.
Cut-out
Checks:
Basket on the
extreme left
Sponge closely below the bars
(without protrusion)
Basket flushed on top
• Insert basket with sponge into water
tray as shown in the figure. Mind the
position of the cut-out.
• Check if the basket is correctly seated:
It must rest on the extreme left in the
water tray and close on top in a flushed
manner.
• Insert the complete water tray into the
housing until it clicks into place.
• Check if the sponge is correctly seated.
It should be directly below the moistening felt and brush.
Maintenance and care
• Check if moistening felt and brush are
well moistened. If necessary, apply
some water and stroke with your finger
several times over the brush.
• Lower the brush into the horizontal
position.
• Press roller transport down until it clicks
into place.
• Fill ‘sealit’ sealing liquid into water tank.
Check for leakages. (For further
information see chapter 14.6.)
• Insert water tank into the housing with
the cover downward.
• Close the flap and lock with some
pressure on the recess.
You can switch on the franking system
again.
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14.9
Cleaning / changing the moistening brush
(feeder / sealer ultimail)
Feeder and sealer are supplied with the same moistening unit. Cleaning / changing
the brush is done the same way.
• Switching off the franking system:
Switch the power switch on the back of
the franking machine to the O position.
OFF
Power switch
(back of the
machine)
• Separate the feeder / sealer from the
franking machine. This facilitates
changing the moistening brush and
prevents you from injury due to lacking
elbow-room.
For details on separating the feeder /
sealer from the franking system, read
pages 184 to 187.
• Release roller transport by pressing on
release key.
Roller transport moves upward.
Now you have access to the moistening
brush beneath the roller support.
On both sides, the brush is provided with
pins that are snapped in clips on the
sword.
• Slightly lift the brush and pull it off the
sword in the direction of the arrow.
Brush
Sword
Maintenance and care
• Clean brush or replace with a new one.
• Moisten a new brush before inserting it.
• Hold the brush as shown in the figure.
The bristles must face down.
• Put the rear pin into the clip of the
sword as indicated by the arrow.
• Then carefully snap the front pin into
the clip of the sword.
Pin (rear)
Pin (front)
• Push the roller transport down until it
locks into place.
• Attach the feeder / sealer to the
franking machine.
For details on attaching the feeder /
sealer to the franking system, read pages
188 to 190.
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14.10
Changing the battery
The franking system monitors the battery charge status. An appropriate message
appears in the display when it is time to change the battery.
Caution! Only use a battery 90.4701.8004.00 as provided by FrancotypPostalia. This is not a regular domestic 1.5 V battery.
Warning! Observe the instructions enclosed with the battery for correct use
and disposal.
• Switch off the ultimail franking system
and all connected external equipment
(e.g. PC, external postage scale).
OFF
• Remove the power cable from the
franking machine and feeder (if any).
• Remove the connecting cable to the
feeder or sealer (if any).
Power switch
(back of the
machine)
• Remove the connecting cable to
external equipment (if any).
• Remove weighing platform (if any).
Read on page 185.
• Remove catch tray and corresponding
feeding equipment.
How to remove the catch tray or the hand
feed tray or optional feeders, read on
page 186.
• Tilt the franking machine on the righthand side.
You now have access to the battery compartment on the bottom of the ultimail.
Maintenance and care
Opening battery compartment:
• Press the clip lock at the battery
compartment cover and take off battery
compartment cover.
• Take out the used battery.
Clip lock
Battery compartment
cover
• Insert new battery (90.4701.8004.00).
Make sure that the polarity is correct.
Symbols in the battery compartment
indicate the correct position.
• Close the battery compartment.
• Place franking machine upright again.
• Re-attach weighing platform (if any).
Read on page 189.
• Re-attach catch tray and corresponding feeding equipment.
How to attach the catch tray or the hand
feed tray or optional feeders, read on
page 188.
• Establish all cable connections
(see page 189).
• Reconnect the power cable of franking
machine and feeder (if any).
Now you can restart the franking system.
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15
Troubleshooting
15.1
Problems and remedies
Problem
Possible cause and remedy
…in general
Blank display.
Check whether the power cable is plugged in correctly
and if the power switch is switched on.
Display light on, but
display blank.
Software problem.
Switch off power switch and pull power plug.
The ultimail does not
respond to push button
operation.
Caution! The print system possibly is not in
sealed position! Let the ultimail finish running before
powering off.
Wait one minute. Start the ultimail up again.
Functions are missing in
the display.
These functions are not available with the currently
plugged access card. You will find an overview of
access rights on page 192.
The mode set (displayed in the status line) does not
support this function.
The ultimail does not
execute the desired action
and ‘beeps’ several times.
Beeps are a sign that the ultimail cannot execute a
function (for instance, if keys are without functions in
the current menu, or if the previous action is not yet
finished).
Carefully read all information in the display.
Troubleshooting
Problem
Possible cause and remedy
…when setting franking imprint and franking
Franking not possible.
No access card inserted.
Insert USER card or MASTER card.
Card is not properly inserted.
Insert card correctly. (Chip must face down!)
Card reader does not recognise access card.
Remove access card and insert again.
No product of Royal Mail / no postage value is set.
Read chapter 5.1, page 23.
Franking is not possible
No postage in the franking machine.
with the postage value set. Please load postage! (See chapter 9, page 63.)
Too low credit of current account. Have assigned new
budget from system administrator.
Franking imprint is
incomplete (e.g. ultimail
only prints the logo).
Functions are ‘missing’ in
the home menu.
Label franking:
– misfeeding
– jam.
The ultimail is not in ‘Metering’ (franking) mode.
Status line shows current mode.
Press the C/CE key for 3 seconds.
For setting the mode, read chapter 13.1, page 95.
Before loading the label dispenser: Loosen labels.
You have used unsuited labels.
Only use original labels from Francotyp-Postalia.
Put in a maximum of 40 labels (as pre-packaged).
Letter jam.
Read “Removing letter jams” on page 170.
The standard logo for the account set in the account
Logo from USER card is
not automatically set when administration menu takes priority over the logo from
USER card.
the card is inserted.
Set the logo from USER card for the relevant account
as default logo (see chapter 10.2.1, page 69).
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Problem
Possible cause and remedy
No weight is determined
for the mail piece on the
weighing platform.
Scales are overloaded or the weight of the mail piece
is too low.
Use the scales only for mail pieces within the weight
range limits (see page 201).
Scales fail to detect zero point.
Tare the scales (see page 115).
Scales operate in the ‘Differential weighing’ mode.
The weight is determined upon emptying the weighing
platform (see chapter 7.5, page 57).
ultimail fails to detect the integrated scales / scales
are defective. Call Francotyp-Postalia service.
Set the weight by hand (see chapter 5.1.3.1, page 30).
Postage value is missing
in the display.
No mailing data selected or the setting is incomplete
or incorrect.
Fully select mailing data (see chapter 5.1.2, page 26).
No valid weight (display reads = 0 g).
ultimail without scales:
Select the weight in the product selection menu.
ultimail with scales:
Place a mail piece on the weighing platform.
The ultimail is in ‘Metering and Differential weighing’
mode (see chapter 7.5, page 57).
No access card inserted (no account is set).
Insert USER card or MASTER card.
Postage value is flashing.
You have to observe country-specific particularities.
Get information about current regulations from the
Royal Mail.
Print quality (general).
Use the ‘High-quality print’ function (see chapter 13.18,
page 129).
Print quality – gaps in the
imprint.
Clean the print system (see chapter 14.4).
Troubleshooting
Problem
Possible cause and remedy
Print quality – print image
distorted.
Adjust ink cartridges (see chapter 14.3).
Product of Royal Mail is
missing from the product
selection menu.
For such products you can enter the postage value
manually (see chapter 5.1.4, page 32).
SMS text does not fit on
the mail piece.
Franking imprint with logo and SMS text exceeds the
length of the envelope / post card you are using.
Use sufficiently sized envelopes / post cards.
“The imprint does not fit
on a label …”
The imprint must not exceed 126.5 mm when franking
labels. Frank without SMS text / without logo.
ultimail does not print,
letter transport does not
start.
Sensor does not recognise letter.
Position the letter again, or start letter transport with
Start/Stop key.
The ultimail does not display the home menu.
Press the home key to go to the home menu, and try
again.
ultimail does not print
SMS texts as expected.
Enter SMS text correctly (see chapter 12.3, page 89).
ultimail transports letters
without franking them.
The ultimail is in ‘Only transporting’ mode.
Status line shows current mode.
Setting the ‘Metering’ (franking) mode:
Press the C/CE key for about 3 seconds. For setting
the mode, read also chapter 13.1, page 95.
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Problem
Possible cause and remedy
…when loading postage (TELESET)
Desired amount cannot
be called.
Impermissible amount.
Enter a permissible amount and try again
(see chapter 9, page 63).
No access to TELESET.
TELESET-access is blocked for the current account.
ultimail fails to establish a
connection to the Teleset
data centre.
Check connection configuration (see chapter 13.15,
page 120).
Check the TDC phone number (see chapter 13.16,
page 126).
Note: When using the GSM modem, the phone
numbers must not contain any blanks!
When using mailcredit, please refer to the mailcredit manual.
Data centre issue. Try again later.
Troubleshooting
Problem
Possible cause and remedy
…with basic settings, maintenance and care
Account cannot be
created.
All available account memories are already occupied.
Delete an account you no longer need.
Cleaning the print system
does not improve print
quality.
Print heads are heavily stained or dried out.
Repeat the cleaning procedure: ‘Intensively clean’
function (see chapter 14.4 on page 145).
If the malfunction persists:
clean print heads manually (see page 146).
Data for logo, types of mail
or rate table are not
loaded into the ultimail
from the card.
Card is defective.
Call Francotyp-Postalia customer service.
Data transfer to FPservice impossible.
ultimail fails to establish a connection to the data
centre.
Rate table updating /
loading from the data
centre.
The card contains no valid data.
Check connection configuration (see chapter 13.15,
page 120).
Check phone numbers (see chapter 13.16, page 126).
For more troubleshooting tips regarding connection
problems please refer to page 166.
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Problem
Possible cause and remedy
…with envelope sealing (feeder / sealer ultimail)
Letters are not sealed.
Seal envelope is switched off.
Switch on seal envelope (see page 41).
Water tank is empty.
Fill the water tank (see chapter 14.6).
Letters are not correctly
sealed.
Use ‘sealit’ sealing liquid, available from FrancotypPostalia.
Rub powerfully with your hand over the letter stack
once in the area of the flaps.
Moistening sponge and brush are dried because the
water tank was empty over a longer period of time.
Remove sponge and let it soak up completely
(see chapter 14.8).
Sponge is dirty.
Clean the sponge (see chapter 14.8).
Sponge is worn.
Exchange the sponge (see chapter 14.8).
You have used unsuited envelopes. Observe
specifications (see page 200).
ultimail does not start
when you have positioned
mail pieces.
Entry sensor does not recognise the letters.
Start letter transport with Start/Stop key.
Troubleshooting
Problem
Possible cause and remedy
…with automatic feeding from stack (feeder ultimail)
Double feeding, jam.
Material is unsuited for processing, cards are bent too
much, mail pieces stick to each other.
Fan thin material to remove paper dust and prevent
adherence of the mail pieces.
Leaf open card stack on all sides prior to positioning.
Press the air out of thick letters.
Observe notes for preparing letter stacks (page 46) and
envelope specifications (pages 199 / 200).
Jam.
Read “Removing letter jams” on page 170.
Last mail piece of stack
is not fed.
Push letter manually in until the feeder seizes the
letter.
Mail piece jammed
in the entry section.
Letter guide is not correctly adjusted, stack is not
sitting on lower letter guide support of.
Mail pieces are mistracking through the ultimail.
Letter guide is not correctly adjusted.
Mail pieces are not fed
or not correctly fed.
Slightly lift the stack at the rear part.
ultimail does not start
when you have positioned
mail pieces.
Entry sensor does not recognise the letters.
Start letter transport with Start/Stop key.
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15.2
Removing letter jams
Removing letter jam in the franking machine
Warning! Do not reach into the danger
areas marked with a safety sign. Keep
long hair, fingers, loose clothing pieces,
shawls and jewellery away from moving
machine parts.
Caution! There could be ink residues on
the letter transport. Make sure not to soil
your clothes or any objects. Use a mat to
deposit the letter transport.
• Unlock letter transport:
Reach into the opening and press
locking device upward.
• Pull letter transport to the right out of
the ultimail.
• Take out jammed letters.
• Insert letter transport. The locking bar
clicks into place.
The ultimail is ready for operation again.
Troubleshooting
Removing letter jams in the feeder or in the sealer
Warning! Do not reach into the danger
areas marked with a safety sign. Keep
long hair, fingers, loose clothing pieces,
shawls and jewellery away from moving
machine parts.
• Release roller transport by pressing on
release key.
Roller transport moves upward.
• Take out jammed letters.
• Press roller transport powerfully down
until it clicks into place.
The ultimail is ready for operation again.
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15.3
How to prevent jamming and double-feeding during
batch mailing
By simple preventive measures and special care when positioning the stacks, you
can reduce feeding incidents and increase processing speed.
Selecting and preparing the mail pieces
Material and form of the mail pieces are of essential influence on the behaviour during
feeding and separating from the stack. We have had good experiences with
processing envelopes of gray recycling material.
Thick letters (> 2 mm)
Shortly press on the stack to remove any
air.
Thin material (< 2 mm)
Fan the stack from all sides by waving
several times. Air can thus enter between
the mail pieces and paper dust will be
removed.
Cards
Leaf open the stack from all sides.
Sort out any cards which are too strongly
arched (arch > 4 mm).
Sort out any cards with front edge arched
upward.
When setting the lateral letter guide
Letter guide face
– The stack should have enough
clearance between letter guide face
and adjustable letter guide (about
2 to 3 mm).
– Avoid too large clearance between
letter guide face and adjustable letter
guide. If the clearance is too wide, the
mail pieces are not correctly guided
during feeding. This may result in off
straight franking imprints or frequent
jamming.
Letter guide
– The adjustable letter guide is provided
with a narrow loading area at the inner
side. Adjust the letter guide so that the
stack is securely sitting on this surface.
Troubleshooting
When positioning the letter stack in the feeder
The figure shows how the letter stack
should sit in the feeder.
Letter guide face
– The letter stack should be flush with the
letter guide face.
– The letter stack should be scaled out so
that the front edges form a slope in the
shape of the adjustable letter guide.
– Make sure that no mail pieces can
penetrate underneath the adjustable
letter guide.
– Make sure that no envelope flaps can
penetrate underneath the belt conveyor.
Letter guide
– With difficult materials, support letter
feeding by slightly lifting the rear edges.
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15.4
Attach adjustable letter guide to feeder / sealer
Clips
The adjustable letter guide is provided
with clips for locking the bar. The two
slots in the front edge of the plastic will
hold the wire spring on the bar.
Slots
How to insert the letter guide:
Wire
spring
Pin
• Pull out the bar for adjusting the letter
guide.
• Insert the letter guide so that the wire
spring (in the bar) engages into the two
narrow slots on the front edge of the
plastic.
• Tilt the letter guide downward (in the
direction of the letter receiving tray).
Place the two clips on the pins at the
bar with slight pressure and lock into
place.
• Insert the bar.
You can avoid the letter guide being
pulled off:
– For adjusting the letter guide, always
hold in the recessed grip at the bar.
– Always set the letter guide so that a
clearance of about 2 to 3 mm is left.
Troubleshooting
15.5
Error codes (sample)
An error message appears on the display
in case of an error or handling error. An
additional beep may also indicate an
error (see chapter 13.6 on page 101). Make sure
to carefully read the error message. You
will be given hints on the error cause and
what you can do to remedy it.
In many cases you can eliminate minor
faults and problems with the ultimail
yourself.
The following pages give additional hints
on possible causes and remedies for a
number of selected error codes.
Please contact the Francotyp-Postalia
service if you cannot remedy an error by
means of the display information and the
hints given in the present Operator
Manual.
Error code
C104
Possible cause and remedy
Probably a consecutive fault (because of an error that occurred
before).
Switch the ultimail off and on again.
If necessary: pull the power cord. Caution! The print system might
not be in sealed position! Let the ultimail shut down correctly
before you interrupt the power supply.
Wait one minute. Switch the ultimail on again.
C105
Ink cartridges are missing or have been incorrectly inserted /
incorrectly calibrated.
Start the cartridge exchange procedure (see page 144).
Check whether both cartridges are correctly locked (the two green
catches are in a horizontal position over the cartridges).
Correctly insert the ink cartridges and allow the ultimail to calibrate.
Read “Insert new ink cartridges” on page 141.
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Error code
(continued)
C105
C106
Possible cause and remedy
Contacts are dirty.
Clean contacts in the print system (cartridge holder) with the FP
cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at
Francotyp-Postalia.
Wait a moment, then pull the power cord.
Caution! The print system might not be in sealed position!
Let the ultimail shut down correctly before you interrupt the power
supply.
Wait one minute. Switch the ultimail on again.
C113
C114
Change the battery (see page 160).
Caution! Only use a battery 90.4701.8004.00 as provided by
Francotyp-Postalia.
C155
D114
Card reader does not recognise access card / contact issues.
Card incorrectly inserted.
Insert access card (MASTER or USER card) with the chip facing
downward. Continue pushing the card in beyond the pressure point.
C156
Feed the letter once again.
C158
Perform TELESET (loading of postage) with loading amount “0”.
C159
E127
E128
E131
E135
E136
E143
E146
Ink cartridges are missing, defective, or do not have any contact.
Ink cartridges were removed and swapped during insertion.
Perform an ink cartridge exchange (see “Starting the exchange procedure” on
page 144). Remove and re-insert the cartridges.
Clean contacts in the print system (cartridge holder) with the FP
cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at
Francotyp-Postalia.
If the error persists: insert new cartridges.
E100
E108
E112
Ink cartridges are incorrectly locked / green catches are not engaged
or cartridge flap is open.
Start the cartridge exchange procedure (see page 144).
Check whether both cartridges are correctly locked (the two green
catches are in a horizontal position over the cartridges).
Close cartridge flap. Terminate exchange procedure with QUIT.
Troubleshooting
Error code
E115
E129
Possible cause and remedy
The letter transport is not inserted correctly in the ultimail.
Pull the letter transport to the right out of the ultimail and reinsert it
(see page 170).
E116
Separation error. Letters are being fed to sealer in too fast a
sequence.
Increase distance between letters during feeding.
E117
Jam.
Remove jammed letters (see page 170).
E124
ultimail has determined new reference values after cartridge
exchange (normal fluctuations). Confirm error message.
Ink cartridges are incorrectly locked / green catches are not engaged.
Start the cartridge exchange procedure (see page 144).
Check whether both cartridges are correctly locked (the two green
catches are in a horizontal position over the cartridges).
Close cartridge flap. Terminate exchange procedure with QUIT.
E126
There is a letter in the ultimail letter guide.
Remove the letter.
E132
E133
Roller transport on the sealer / on the automatic feeder is not correctly
closed.
Open roller transport and close again (see page 155 / 157). The roller
transport has to lock into place!
E138
The envelopes do not meet the specifications (too long or too short).
Only process mail pieces that meet the specifications (see “Mail piece
specifications for franking” on page 199).
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Error code
E139
E140
Possible cause and remedy
Ink cartridges are missing, defective, or do not have any contact.
Ink cartridges were removed and swapped during insertion.
Switch the ultimail off and on again.
Perform an ink cartridge exchange. Read “Starting the exchange
procedure” on page 144. Remove and re-insert the cartridges.
Clean contacts in the print system (cartridge holder) with the FP
cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at
Francotyp-Postalia.
If the error persists: insert new cartridges.
E141
Jam during label franking.
Remove jammed labels.
If necessary:
Pull the label dispenser to the top left out of the ultimail.
Pull the letter transport to the right out of the ultimail.
Reinsert label dispenser and letter transport.
Insert the labels correctly (see page 49).
E142
Labels cover the sensor in the label dispenser.
Remove the labels from the label dispenser.
Switch the ultimail off and on again.
If the error occurs on an ultimail without label dispenser:
simply confirm the error message.
E147
Clean the ink cartridges (see chapter “Cleaning the print system” on page 145).
G101
No rate table stored.
Load rate table (see chapter 13.13 on page 112).
G239
L100
Card incorrectly inserted.
Insert card with the chip facing downward. Continue pushing the card
in beyond the pressure point.
M104
Selected product setting is not permitted.
M129
Memory error. Products for which the postage value has to be entered
manually cannot be saved as memory items.
Troubleshooting
Error code
Possible cause and remedy
O007
Connect the modem cable (see page 189).
Check the phone numbers (see page 126).
X003
Letter stack is too high.
Observe the maximum stack height (see page 46).
Letter stack not fanned.
Always prepare letter stacks for batch mailing (for detailed information refer
to pages 46 to 47).
X004
Water tank is empty.
Fill the water tank (see page 151).
Moistening sponge and brush are dried.
Remove sponge and let it soak completely (see chapter 14.8 on page 154).
Moisten the brush. Stroke with your finger several times over the
brush.
Sponge is worn.
Exchange the sponge (see chapter 14.8 on page 154).
Brush is worn.
Exchange the brush (see chapter 14.9 on page 158).
Moistening felt is jammed and therefore cannot take up any water.
Check the moistening felt (see page 157).
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15.6
Display and print diagnostics list
The diagnostics list of the ultimail lists the last 150 faults (date, time of day, error
code, error description).
SET UP
DISPLAY SYSTEM INFORMATION
DISPLAY DIAGNOSTICS LIST
• Go to the SET UP menu using the
key.
• Select DISPLAY SYSTEM
INFORMATION
DISPLAY
DIAGNOSTICS LIST.
You can scroll through the diagnostics list
using the arrow keys.
Print diagnostics list
• Print the information on labels using
key (ultimail with label dispenser only).
Or
Have some empty envelopes or cards
ready. The ultimail will print system information in several parts.
• Start the printing process with
.
• Feed an empty envelope or a card.
The ultimail needs some time for print
image creation. Letter transport is not
started before that. The ultimail prints the
first list.
• Position further envelopes if required.
You can follow the print process progress
in the display.
Withdrawal and disposal of the ultimail franking system
16
Withdrawal and disposal of the ultimail
franking system
When withdrawing the ultimail franking system, all relevant postal services
must be signed off properly.
For withdrawal and disposal of your franking system, please contact the
Francotyp-Postalia service.
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Appendix – Moving the ultimail to another location
Appendix
Moving the ultimail to another location
Warning! Switch off the ultimail and all connected equipment prior to
dismantling and transporting the franking system.
Make sure that no liquids or foreign objects penetrate the interior of the
ultimail. If this happens, pull out the power plug immediately. Have the ultimail
franking system checked by Francotyp-Postalia service before starting it up
again.
Caution! Observe the following notes for preventing damage on the ultimail:
• Fully empty the water tank and water tray before transporting feeders or
sealers.
• Never transport the components holding at attachments, such as label
dispenser, weighing platform, adjustable letter guide, etc.
• Hold the individual components by the bottom part of the housing.
• Always move the franking system in a horizontal position.
• Once you have set the franking system from a cold environment to the new
location: Wait for two hours at least before starting up the ultimail once
again. The ultimail adapts to room temperature. Any condensation
evaporates.
• We recommend using the original packaging if you wish to move the
ultimail or send it to the Francotyp-Postalia service.
This chapter describes how to dismantle and install the ultimail including its
optional components. If some of the measures do not apply to your configuration, just continue with the next step.
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Dismantling the ultimail franking system
Preparations
• Remove MASTER card or USER card.
OFF
• Switching off the franking system:
Switch the power switch on the back of
the franking machine to the position O.
• Switch off all connected external equipment (PC, external postage scale).
Power switch
(back of the
machine)
Removing connecting cables
• Pull the franking machine power cable
out of the power socket.
• Pull the feeder power cable out of the
power socket.
• Pull the phone cable out of the phone
socket.
On the feeder:
• Unplug the power cable.
Appendix – Moving the ultimail to another location
On the franking machine:
• Unplug the power cable.
• Removing the phone cable from the
franking machine: Press the spring on
the plug and pull the plug out of the
phone socket.
Spring
• Removing the connecting cable to the
feeder or sealer: Unscrew and carefully
pull off the plug.
• Removing connecting cables to other
external devices: Unscrew and carefully pull off the plug.
Taking off the weighing platform
• Release the weighing platform of the
integrated scales by turning counter
clockwise for a quarter turn.
• Lift off the weighing platform.
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Emptying water tank and water tray
• Take water tank and water tray out of
the feeder / sealer and empty. Proceed
as shown on pages 154 and 155.
Separate catch tray from franking machine
• Pull off catch tray toward the right-hand
side of the franking machine.
Separate feeder from franking machine
• Taking off hand feed tray:
Slightly lift the hand feed tray to release
it from the two locking clips on the
franking machine.
Appendix – Moving the ultimail to another location
Or
• Taking off feeder:
Remove the extension bracket (if
present).
Slightly lift feeder to release it from the
two locking clips on the franking
machine.
• Slide the bar for adjustable letter guide
so that it is flush with the housing edge.
Or
• Taking off sealer: Slightly lift the sealer
to release it from the two locking clips
on the franking machine.
• Slide the bar for adjustable letter guide
so that it is flush with the housing edge.
• Fold the adjustable letter guide down to
letter receiving tray.
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Reinstalling the ultimail franking system
• Install the ultimail franking system on a
level, stable surface.
Attaching the feeder
• Place hand feed tray on the two
locking clips on the franking machine
housing.
Or
• Place feeder on the two locking clips
on the franking machine housing.
Position the extension bracket.
Or
• Place sealer on the two locking clips on
the franking machine housing.
Appendix – Moving the ultimail to another location
Attaching the catch tray
• Push catch tray from the right-hand
side against the franking machine.
• Ensure that the catch tray is flush with
the side of the franking machine.
The fork-type lug engages in one foot on
the franking machine. The catch tray is
thus sufficiently protected against
slipping.
Placing the weighing platform
• Position weighing platform as shown in
the figure and lock by turning clockwise
for a quarter turn.
Plugging power and connecting cables
On the feeder:
• Connect the power cable to the feeder.
The socket for the power connection is
on the back of the feeder.
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190 ultimail Operator Manual
On the franking machine:
• Connect the power cable to the
franking machine.
The socket for the power connection is
on the back of the ultimail franking
machine.
• Connect the phone cable to the
franking machine phone socket. Make
sure that spring is in correct position.
Spring
• Plug connecting cable of feeder /
sealer in 25-pin interface on franking
machine and tighten screws.
The interface is marked with the
sign.
Setting up connections
• Connect franking machine power cable
to a grounded single-phase power
socket.
• Connect feeder power cable to a
grounded single-phase power socket.
• Connect phone cable to a phone
socket (analogue). This is usually a fax
connection.
Appendix – Moving the ultimail to another location
Commissioning and function test
• Fill water tank. Read chapter 14.6 on
page 151.
ON
Power switch
(back of the
machine)
• Switching on the ultimail franking system: Switch the power switch on the
back of the franking machine to the
I position.
• Wait until the display shows the home
menu. The ultimail is ready for operation.
We recommend the following short
function test:
• Do a trial run. For instructions on the
trial run, read chapter 4.3 on page 19.
• Adjust the ink cartridges if the franking
imprint has shifted position. Read
chapter 14.3 on page 144.
• Clean the print system if necessary
(e.g. gaps in the print image). Read
chapter 14.4 on page 145.
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192 ultimail Operator Manual
Access rights
Status
Functions
Without
With
access card USER card
Accounts:
assign budget
Accounts:
create / delete
Accounts:
preset logo / SMS text
Accounts: release
TELESET access
Accounts: reset
account counter
Accounts:
view account data
Change logo name
Create / block
USER cards
Edit SMS text
Franking on
all accounts
Franking on
assigned account
Franking: Second
carrier (DX mail)
Incoming mail stamp
only your own
With
MASTER
card
Mode:
Access card
OFF
Appendix – Access rights
Status
Functions
Without
With
access card USER card
Load postage /
TELESET
With
MASTER
card
Mode:
Access card
OFF
if released
Load print image data
(logos, type of mail
endorsements …)
Postage register:
display / print
Seal envelopes
without franking
System settings
Zero test print
(Postage value ‘0000’)
not all
not all
not all
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194 ultimail Operator Manual
SET UP menu (overview)
Appendix – Glossary
Glossary
DX
Private carrier. In case the DX feature is enabled,
your ultimail can also frank mail pieces for
delivery by DX.
All DX frankings will be balanced directly with the
private carrier.
Franking imprint
Franking mail for carrying by Royal Mail.
When franking, the ultimail prints among other
things the Royal Mail logo, the postage value, the
machine identification, the place of posting and
the date as well as a serial number.
An advertisement, a text message and an
endorsement can also be printed.
Label
Special self-adhesive label which you can frank
and stick onto your mail pieces. Necessary for
large, heavy and thick mail pieces.
Also use labels to attach on the mail piece when
the material is not suited for ink-jet printing.
Available as:
– single labels for feeding with label dispenser
– double labels for manual feeding.
mailcredit
Software for PCs to connect FP franking
machines to the data centre (TDC) via the
internet. Lets you also update the software of the
franking machine.
MASTER card
Chip card, machine-specific.
Access card for system administrator. MASTER
card allows access to all system functions.
Modem
The built-in modem or an external modem
enables the ultimail franking system to establish
a connection to the data centre (e.g. for loading
postage).
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196 ultimail Operator Manual
RSI
Remote Services Infrastructure. Allows the
online update of data in the franking system and
transmitting diagnosis data to the FrancotypPostalia service.
SMMC
Security Module Management Centre.
Data centre for special service purposes.
TELESET
(Remote value setting)
Franking machine accounting system by
Francotyp-Postalia. The ultimail franking system
and the Teleset data centre exchange value
specifications when loading postage which
release the desired postage amount.
Accounting is as per your contract with
Royal Mail.
Teleset data centre
(TDC)
Data centre of Francotyp-Postalia. Here the
called postage is released and accounts are
managed. The Teleset data centre is at your
service for data exchanging 24 hours a day.
Test print
Imprint consisting of a series of different
patterns. You can align the cartridge with the aid
of horizontal and vertical bar patterns.
USER card
Chip card, machine-specific.
Access card for an account. A USER card allows
the franking to one account and the access to
selected system functions.
Zero test print
(trial run)
Franking imprint with the postage value ‘0000’.
This enables you to check the settings for the
franking imprint and the imprint quality.
Appendix – Technical Data
Technical Data
Dimensions
(Length x Width x Height)
564 x 400 x 273 mm
564 x 400 x 299 mm
807 x 400 x 273 mm
807 x 400 x 299 mm
1028 x 400 x 273 mm
1028 x 400 x 299 mm
ultimail 60 / ultimail 90
with hand feed tray and catch tray
ultimail 60 / ultimail 90 with scales*,
hand feed tray and catch tray
ultimail 60 / ultimail 90
with sealer* and catch tray
ultimail 60 / ultimail 90 with scales*,
sealer* and catch tray
ultimail 60 / ultimail 90
with feeder* and catch tray
ultimail 60 / ultimail 90 with scales*,
feeder* and catch tray
franking machine ultimail 60 / ultimail 90
…with scales* and label dispenser*
catch tray
hand feed tray
sealer ultimail*
feeder ultimail*
Weight
8.9 kg
9.6 kg
0.4 kg
0.4 kg
4.2 kg
9.7 kg
Power connection
100-240 V / 50-60 Hz
Power consumption
Max. 70 W
Max. 50 W
Battery
3.6 V / 2 Ah / 20 mA, order no. 90.4701.8004.00
ambient temperature: -55 °C to +85 °C
Performance
(with ISO C5/6)
60 letters/min
90 letters/min
Display
LCD, illuminated, 320 x 240 pixels
Noise emission
< 65 dB(A)
≤ 62 dB(A)
≤ 60 dB(A)
Print system
Ink jet print system (with 2 ink cartridges, red)
Printing range max. 177 mm x 24 mm
Printing resolution 300 dpi x 300 dpi
franking machine ultimail 60 / ultimail 90
feeder ultimail*
franking machine ultimail 60
franking machine ultimail 90
franking system ultimail with feeder
franking system ultimail with sealer
franking machine ultimail (stand alone)
The Material Safety Data Sheet is available at http://www.francotyp.com/en/
mail-management/material-safety-data-sheets-msds.html.
*) optional
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198 ultimail Operator Manual
Equipment
Subject to short-term modification.
Appendix – Technical Data
Mail piece specifications for franking
Format
Minimum values:
140 mm x 90 mm
200 mm x 90 mm (franking with SMS text and logo)
Maximum values:
353 mm x 250 mm (ISO B4)
Thickness
Postcards: max. 1 mm
Letters: max. 6.35 mm (1/4")
Material
Ink absorbent material, on which ink will dry within
one minute
75 g/m2 to 120 g/m2
Bleached, coloured or recycling paper
Rough through glossy
No dark paper
No material with air cushions
No corrugated paper
No high-gloss on the side to be imprinted
Friction coefficient
0.3 to 0.4
Labels
Self-adhesive labels from Francotyp-Postalia,
order no. 58.0033.3158.00 (1,000 pieces)
Envelopes with
address window
Address window size: max. 115 mm x 45 mm
Address window may not be inside the printing range
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200 ultimail Operator Manual
Envelope specifications for sealing
Flap position
On the longitudinal side
Flap height
25 mm to 75 mm
Flap shape and size
You cannot process rectangular, pointed or high flaps.
The side cuts of the flap should be parallel and very close to the side fold edge.
Appendix – Technical Data
Operating and storage conditions
ultimail franking system and ink cartridges
Operating temperature
+15°C to +35°C
Only use in closed rooms
Do not expose to direct sunlight
Rel. humidity
15% to 80% non-condensing
Integrated postage scales (optional)
Weighing area
3 g to 5 000 g
Smallest display value
(display accuracy)
+ 1g
–
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202 ultimail Operator Manual
Declaration of Conformity
Appendix – Index
Index
A
Access card 15
insert 15
MASTER card 15
remove 15
USER card 15
Access card required
OFF 42
switch ON / OFF 78
Access card. See also MASTER card,
USER card
Access method 123
Access rights 15, 192
Account 66
assign credits 73
change 42
change name 75
current limit 74
current setting 16
delete, all 82
delete, one 82
monthly limit 74
new set up 66
number 67
select 71
set to zero 81
standard logo 67, 70
standard SMS text 67, 69
TELESET access 67
type of budget 68
Account information
display and print 79
Accounts
display number of accounts 66
increase number of accounts 135
ACCT. See Account(s)
Additional services. See Special services 27
Address window 199
Advert counter
display 99
reset 99
Advertising imprint 16, 22
See also Logo
Ascending 62
Automatic feeding 46
Automatic type of mail endorsement
switch on / off 117
Available postage 62
B
Back to higher menu level 2
Batch counter 52
set 52
switch off 53
Batch mailing. See Stack processing
Battery 160
change 160
permissible type 197
Battery compartment 161, 212
Belt conveyor 211
Booking report
display / print 65
Brush
change 158
clean 158
Budget type
change 73
month 68
restricted 68
unlimited 68
C
Call help 2
Card reader 212
Cartridge. See Ink cartridges
Catch tray 212
attach 189
remove 186
Change ink cartridges
cartridges are empty 139
cartridges are nearly empty 144
Change moistening unit 154
Clean
brush (moistening) 158
contacts in cartridge holder 139
housing 138
print system 145
Cleaning kit ‘clean & renew’ 139, 147
Commissioning 8
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204 ultimail Operator Manual
Commissioning (after moving) 191
Connecting
external modem (GSM modem) 124
external postage scale 60
feeder 190
feeder power cable 189
franking machine power cable 190
phone cable 190
sealer 190
Connecting cable 210, 211
Connection
to data centre 120
Connection to data centre 63, 120
GSM modem 12, 63, 120, 122
internal modem 63, 120
mailcredit / via Internet 12, 63, 120, 122
Control panel 2
Control total 62
Counter
advert counter 99
batch counter 52
item counter 98
Cover flap
ink cartridges 212
water tank 210, 211
Current date 34
Current limit 74
Cursor 89, 91
Customer Service 213
D
Date 22, 34
current date 34
set forward 34
Date of the franking imprint 16
Day light saving time. See Summer time
Declaration of Conformity 202
Default setting 2, 22, 69, 70, 84, 86, 96, 100, 110
Delete 2
all accounts 82
memories 86
one account 82
print image data 94
rate tables 114
Descending 62
Diagnostics list 180
display / print 180
Differential weighing 11, 57
enable / disable 136
on 132
switching on / off 57, 119
Dismantling (franking system) 184
Display 2, 212
contrast 102
language 128
Disposal franking system 181
DX 195
franking 50
switch off 52
switch on 51
Dynamic scales ultimail 11
E
Endorsement imprint 22
Envelope
flap shape 200
specifications 200
with address window 199
Equipment 198
Error
general 162
in basic settings 167
signal tones 101
when connecting to data centre 166
when franking 163
when loading postage 166
when sealing letters 168
when setting franking imprint 163
when weighing 164
with stack processing 169
Error codes 175
Error messages 175
Extension bracket 41, 187, 211
External modem (GSM modem) 125
External postage scale
connect 60
use 60
Appendix – Index
F
I
Feeder 11, 211
connect with franking machine 188
connection 212
separate from franking machine 187
Feeding
large mail pieces 48
letter / postcard 43, 44
letter stack 46
similar mail pieces at sealer 45
Flashing postage value 28
Format markings 39, 40
Franking
DX mode 50
labels 2, 49
letters 43
letters from stack 47
Franking imprint 195
check print quality 21
example 22
set 22
Incoming mail 11
position 55
stamp 55
Incoming mail stamp function
end 55
use 55
InfoPrint 11, 137
enable / disable 137
Ink cartridges 201, 212
adjust 142, 144
change 139, 144
insert 141
material safety data sheet 197
remove 140
Ink pad insert 148
replace 148
Input field 16
Installation 8
Installation (when changing location) 188
Interface
25-pin 212
9-pin 212
Internal scales. See Scales
Item counter
display 98
reset 98
G
Gaps in print image 21
Gravity 116
GSM Modem 124
GSM modem 12, 63, 120, 122, 124
connect 124
set / change PIN 125
H
Hand feed tray 212
attach 188
separate from franking machine 186
High-quality print 129
switch on / off 129
Home menu 13, 16, 22
back to 2
franking imprint settings 16
overview 16
Hotline 127
K
Key functions 2
Keyboard 2, 212
L
Label 195, 199
insert 49
print 49
Label dispenser 11, 212
Language (display) 128
Letter guide face 210, 211, 212
Letter guide, adjustable 210, 211
adjust on the feeder 40
adjust on the sealer 38
attach 174
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206 ultimail Operator Manual
Letter stack
place 173
position 46
prepare 46
selecting material 172
Letter transport, run-on time 111
Letters
frank 43
large 39, 41
not seal 41
only seal (not frank) 56
positioning (feeder) 47
positioning (hand feed tray) 43
positioning (sealer) 44
seal 41
Limit
current 68
for low postage warning 100
monthly 68
Loading
postage 63
print image data 93
rate table 112
LOCK (weighing mode) 118
Logo 16, 22
See also Advertising imprint
change names 88
choose from list 35
delete 94
display 87
load 93
print 87, 96
set 35
set standard logo for account 67
Low postage warning 100
M
mailcredit 12, 63, 120, 122, 195
Mailing data 16
delete selection 29
edit 29
select 26, 29
MASTER card 15, 42, 195
generate 133
Material Safety Data Sheet (ink) 197
MEMO1 after standby 108
Memory 83
delete 86
display information 83
enter / edit a name 85
increase number of memories 134
memory ‘no. 1’ 84, 86
print list 25, 83
save settings 84
show 25
use 23
Memory administration extension 134
Menu 16
home menu 16
product selection menu 17
SET UP menu 194
Metering. See Franking
Misalignment 21
Mode
INCOMING STAMP 55, 96
METERING 16, 43, 44, 47, 96
METERING AND DIFF. WEIGHING 57
METERING AND WEIGHING 96
ONLY TRANSPORTING 56, 96
PRINTING LOGO 96
SECOND CARRIER 51, 96
set 95
Modem 120, 195
configuration 120
configuration (overview) 122
external 63, 120, 122
GSM modem 122, 124
internal 63, 120, 122
set dialling parameters 121
Modem type 121, 125
Moistening
adjust 153
change brush 158
change moistening sponge 154
clean brush 158
clean moistening sponge 154
Monthly limit. See Limit 74
Multi function keys 2
Appendix – Index
N
New PC Protocol 130
on / off 130
Non seal 41, 210, 211
O
Operating and storage conditions
ink cartridges 201
ultimail 201
Operating menu 16
Operating modes 95
Other products 32
P
Phone line connection 212
Phone numbers
change 126
customer service 213
Phone socket 212
Pop up 28
Postage scale, external 60
Postage table. See Rate table
Postage used 62
Postage value 22, 30
calculate 26
display in product selection menu 17
display in the home menu 16
enter manually 32
flashing 28
set 23
Power connection
feeder 189, 211
franking machine 190, 212
Power switch 13, 14, 60, 212
Pre-select counter 96
See also Batch counter
set 52
set in home menu 54
single use 54
switch off 53
Print head latency 110
Print head standby time 110
Print image data 87
delete 94
edit 87, 88, 89
load from card 93
Print quality
check 21
flawless imprint 21
gaps 21, 164
high-quality print 129
misalignment 21
poor quality 164
print image distorted 165
streaky print image 164
Print system
automatic cleaning 145
clean contacts 139
Product
current settings 17
edit 17, 29
new 17
select 26
set 17
special features 28
Product of Royal Mail 16, 17
Product selection menu 17, 18, 26
display 17
mailing data settings 17
overview 17
Q
Quick Reference Guide 7
Quick select. See Memory
R
Rate table
delete 114
load from card 112
load from data centre 113
switch-over 112
update 112, 113
Ready for franking 43, 44, 47
‘Received on:___’ 55
Recycling Centre 213
207
208 ultimail Operator Manual
Register 2, 62
display 62
print 62
Reinstalling 188
Release key 210, 211
Remote diagnostics 127
Remote Services Infrastructure 196
Remote setting. See TELESET
Removing letter jams 170
feeder 171
franking machine 170
sealer 171
Roller transport 210, 211
RSI 127, 196
Run-on time 111
S
Safety signs 7, 211, 212
Safety tips 7, 8, 183
Scales 212
dynamic scales ultimail 11
external postage scale 60, 212
integrated (internal) scales 11, 31, 115
set gravity 116
tare 115
weigh mail pieces 31
weighing mode 57, 118
Seal 41, 56, 210, 211
Seal envelope
switch off 41
switch on 41
Sealer 11, 210
connect 212
connect with franking machine 188
separate from franking machine 187
sealit (sealing liquid) 151
Second carrier. See DX
Send data 97
with Teleset 131
Service 127, 213
SET UP menu 2, 194
Short code memory. See Memory
Signal tone 101
SMMC 127, 196
SMS text 10, 16, 22
change 37
delete 94
enter 37, 91
enter / change 89
save 89
select 37
set standard SMS text for account 67
Soft key 2
Special services 27
deselect 27
select 27
Sponge 210, 211
change 154
clean 154
Stack height 46
markings 211
Stack processing 46
stack height limits 46
Stamp of receipt 11, 55
Standby (display illumination)
memory 1 after standby on / off 108
set standby time 107
Standby time, print head 110
Status line 16
Stock specifications 199
Summer time
automatic changeover 104
setting beginning / end 105
Switch ‘seal / non seal’ 210, 211
Switching OFF 14
Switching ON 13
Symbols 7
System clock 103
System information
display / print / send 97
System settings 2, 95
T
Tare (scales) 115
TDC 127, 196
Technical Data 197
Telediagnostics 11
Appendix – Index
TELESET 2, 10, 63, 196
block access 72
error 166
load postage 63
permissible amounts 63
release access 72
via GSM modem 63, 120
via internal modem 63, 120
via internet / mailcredit 63, 120
TELESET & RSI 131
Test print 196
Text
delete 90
enter 89
Text messages 10
Time 103
correct 103
summer time 104
Tone signal, setting 101
Total pieces 62
Trial run 19, 196
Troubleshooting 162
See also Error
Type of mail endorsement 22
automatic setting 117
delete 94
Type of mail list 79
U
ultimail 60 10
ultimail 90 10
Update rate table 113
USER card 15, 42, 196
blocking 76, 77
create 76
generate 76
V
Ventilation slots 211, 212
W
Water tank 210, 211
filling 151
Water tray 210, 211
Weighing mail pieces 31
Weighing mode 118
differential weighing 57
lock 118
normal 118
Weighing platform 212
attach 189
remove 185
Weight 16, 17
manual setting 30
weigh mail pieces 31
Withdrawal franking system 181
Z
Zero
all accounts 81
one account 81
Zero test print 19, 196
209
210 Sealer ultimail *
To open:
press here
Cover flap, with the water tank underneath
Safety sign
Roller transport
Release key
Letter guide
face
Seal / non seal
switch
Letter receiving
tray
Letter guide (adjustable)
Bar with recessed grip
(setting the lateral letter guide)
Cover flap, with the
water tank underneath
Water tray
with sponge
Connecting cable
* optional
Feeder ultimail (automatic feeder with sealer) *
To open:
press here
Water tank cover
Roller transport
Safety sign
Letter guide face
Markings for
maximum stack height
Release key
Extension
bracket
Seal / non seal
switch
Belt conveyor
Bar with recessed grip
(setting the lateral letter guide)
Letter guide (adjustable)
Cover flap, with the
water tank underneath
Ventilation slots
Water tray
with sponge
Connecting cable
Power connection
* optional
211
Franking machine ultimail 60 / ultimail 90
Cartridge flap,
with 2 ink cartridges underneath
Weighing
platform*
Display
Keyboard
Label dispenser*
Catch tray
Safety sign
Hand
feed tray
Letter
guide face
Letter
receiving tray
Battery compartment
(on the bottom)
Card reader
Ventilation slots
9-pin interface
(connection for PC,
external modem,
external postage scale)
25-pin interface
(connection for feeder or sealer)
Locking clips
(for hand feed tray or
feeder / sealer)
Power switch
Power connection
Phone line connection
* optional
212
Service
Service
Every ultimail franking system is thoroughly checked
before leaving the factory. Should any faults occur
with your ultimail in spite of our extensive quality
control, please contact Francotyp-Postalia help line.
Our main office will be pleased to tell you the
address of your local servicing dealer.
Francotyp-Postalia, Ltd.
Lakeside House,
74 Questor, Powdermill Lane,
Dartford, Kent DA1 1EF
Phone
Website
0844 225 2233
www.fpmailing.co.uk
FP Recycling Centre
Francotyp-Postalia Ltd.
Lakeside House
74 Questor, Powdermill Lane
Dartford, Kent, DA1 1EF
Francotyp-Postalia applies DQS-certificated integrated management systems with quality and environmental management (DIN EN ISO 9001, 14001).
These are valid for design and manufacturing of
franking machines and postal equipment.
(registration no: 275570 QM 08, UM)
213
2011-03 / xxx / helbig berlin
51.0033.3194.00 Rev. 03
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