User manual
Biometrics Time Attendance System
User Guide
Chapter 2 • BASICS
Introduction to Terminal
Terminal Overview
Main Menu
Power On/Off Button
Voice Control Security Features
Cleaning Terminal
Restarting and Resetting Terminal
Viewing the User Guide in the Internet
Terminal Included Accessories
Included Printed Materials
Activating Terminal
Registering Terminal
Daylight Saving Time
21 Chapter 7 • USB
Understanding the Need for USB
Chapter 8 • AUTO TEST Who should do the Auto Test?
Chapter 10 • SYSTEM
Chapter 4 •
Enrolling User
Verifying User
Adding User Information
Deleting User
Access Level/Privilege
Defining Work Codes
RFID Card Function
Checking Records of Users in the
Chapter 6 • DATE/TIME
Setting Date/Time
Chapter 3 • USER
“Unable to Connect” Appears
“Admin Affirm” Appears
Difficult to Read Finger
The LED is Blinking All The Time
“Duplicate Finger” Appears
RFID Card Doesn’t Respond
No Sound
Installation and Setup of TCMS V2
TCMS V2 Online Activation
Connecting Terminal to TCMS V2
Using USB to Download/Upload Data
Communication Key
17-19 Chapter 5 • SYSTEM
System Settings
Data Management
Misc Settings
Viewing the User Guide in the Internet
The User Guide is available in the package when you purchased the terminal.
The User Guide is also available online at: and
Choose the language that you prefer for your User Guide.
Terminal Included Accessories
Do not abuse the fingerprint sensor by scratching the surface, contacting the sensor’s surface with heat, pressing hard during placement of fingerprint for verification. Clean the sensor occasionally with microfiber cloth to maintain the performance of the sensor.
Siren Cable
For connecting the terminal
to external siren.
A Packet of Bolts
Use the screws to hold the
back plate of the terminal
against a wall.
DC12V 1.5A
Power Adaptor
For supplying power to
the terminal.
Included Printed Materials
FingerTec Comprehensive DVD
Quick Start Guide
User Enrollment Template Form
Warranty Card
RFID Cards (5 pieces)
*Exclusively for TA500-R
model only
For card enrollment
and verification.
Activating Terminal
Every FingerTec Time Attendance model comes bundled with a unique license key.
To start using the terminal with TCMS V2, you must connect the terminal to TCMS V2
and perform online activation. TCMS V2 reads the serial number of your terminal and
sends it for verification at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline activation. Please send the serial number and model of your terminals to your local reseller
or [email protected] to request for a product key and activation key.
Registering Terminal
Make sure that you register your terminal’s warranty with us at:
for a 36 month warranty protection.
Introduction to Terminal
FingerTec is a renowned brand name for commercial products for door access and time
attendance systems. FingerTec offers a wide range of products to cater to the growing
needs for biometrics products in office/home automation as well as in security industry.
FingerTec terminals are loaded with powerful microprocessor that can process biometrics authentication methods for accurate personal identifications and for collection of
precise data for time attendance. In addition, some fingerprint terminals are made to
accept card verification as an added security measure.
FingerTec TA500 is our most affordable, reliable and simple biometrics time attendance
terminal, which is built robust, and can contain up to 2000 fingerprint templates and
80000 transaction logs in its flash memory. This is the most powerful simple attendance
system which is suitable for small and medium offices. This terminal is not built with
any coreboard or processor compared to its predecessors. TA500 verifies fingerprint,
password and it accepts card verification upon request. TA500 is bundled with TCMS
V2 for data management.
Terminal Overview
LCD Screen
Induction Area
Reset Button
USB Port
M/OK Button
LCD Screen
Displaying status of terminal, day, date and time.
LED Display
Green LED – The terminal is working fine and it is in standby mode.
Red LED – There is an error at the terminal that requires checking. For
first time use, the terminals need to be charged fully to avoid having
the red light blinking.
To input instructions into the terminal and to allow configuration.
Fingerprint Sensor
To scan finger for confirmation of identity.
RFID Card Induction Area Area that reads RFID cards. * for TA500-R model only
For terminal voice emission.
USB Port
To upload/download users information, password and transaction logs via USB disk.
Reset Button
To restart the terminal as and when required.
M/OK Button Press and hold the M/OK button to enter the menu.
Main Menu
Enroll users, manage user data and input workcode.
Setup FingerTec terminal communication with computer through LAN. Set security
password of the device for a secure data transfer.
Configure the settings of the FingerTec terminals from general to display setting to
fingerprint. Data management, update via USB flash disk, keyboard functions, reset
and other terminal settings can be done here.
Upload and download data and information to and from the FingerTec terminal using a USB flash disk.
Delete all attendance data and user information in the terminal.
Check user attendance and transaction logs that are available in FingerTec terminals
and perform housekeeping of the machine.
View free and used memory of the terminal as well as the terminal’s details in system
Power On/Off Button
Use the power on/off button to turn the terminal on or off. You can disable the button
to avoid accidental shut off of the terminal.
FingerTec terminals operate using power supply from a standard power outlet. Inside
each terminal, there is an RTC battery to keep the clock of the terminal running. When
there is a serious delay in time or the clock of the terminal reverts to 00:00 after restarting, this indicates that the RTC needs to be replaced.
External power supply: Mini UPS (uninterrupted power supply) 12V provides mobile
power supply to the terminals. Charge the mini UPS sufficiently for optimum performance. Refer to for more information about accessories.
The terminal display the date and time at the home screen. Choose the data and time
format based on your preference. Press Menu > System > Date/Time > Select Value >
OK to save.
Voice Control
Voice Control lets you control the level of volume emitted by the terminal.
Turn On/Off
The system lets you to turn on/off the voice based on you preference. Press Menu >
System > System > Voice Prompts > On/Off.
Security Features
Security features help protect the information in the terminal from being accessed by
unauthorized individuals.
Admin Affirm
Register an administrator to the system by enrolling a fingerprint or a password to a
user ID. Press Menu > New User > Role > Administrator > Choose Enrollment method
> OK to Save. After enrolling an administrator, the main menu can only be accessed
by the administrator. The terminal will display “Admin Affirm” when an unauthorized
individual tries to access the Menu.
Create password for a specific terminal here. Press Menu > Comm. > Password > Insert Password > OK to save. The security password known as COM Key is intended for
extra security. To connect the terminal with the software, the COM key inserted in the
Software must be the same as the one inserted in the terminal or else the connection
will not be established even though the activation key and product key are correctly
Cleaning Terminal
Cleaning The Body
Use a dry cloth to clean the terminal’s body. Do not use any liquids, household cleaners,
aerosol spray, solvents, alcohol, ammonia and abrasive solutions to clean the body of
the terminal because it could damage it.
Cleaning the Fingerprint prism
Clean the fingerprint prism with a cellophane tape for silicon coated prism.
View the video on how to clean the fingerprint prism at this link:
For the non-coated prism, please use microfiber cloth.
Restarting and Resetting Terminal
If a feature isn’t functioning as it should, try restarting or resetting the terminals
Restarting the terminal
Push the On/Off button on the terminal to restart the terminal. If you can’t restart the
terminal, or if the problem persists, you might want to reset.
Resetting the Terminal
Go to Menu, press the System icon and select Reset Opts. Click OK to Reset the terminal. Resetting the terminal will cause all your settings to return to the original factory
3 • USER
Enrolling User
The FingerTec terminals can enroll fingerprint templates, passwords and card information. This chapter covers all possible user enrollments in the terminals.
Fingerprint Enrollment
It is recommended to enroll two fingerprints for one user ID. One template is the default fingerprint and another is used as for backup. You need to check the quality of
the fingerprint before doing any fingerprint enrollment. It is important to locate the
center points of the finger because the center points has to be placed in the middle of
the scanner during enrollment to get a good reading. You also have to make sure that
the fingers are not too wet or too dry for enrollment.
To enroll fingerprint: Press Menu > New User icon > ID. No: (insert value) > Select
“Enroll FP” > Select Role > Place your fingerprint 3 times following instructions given
by the terminal > OK to save.
Card Enrollment
FingerTec TA500 does not come with any card system by default. However, RFID and
MiFare card systems are available upon request.
To enroll card: Press Menu > New User icon > ID. No: (insert value) > Select “ Enroll
Card” > Wave the card at the scanning area until the screen displays the Card ID > OK
to Save.
Password Enrollment
The terminal offers different enrollment methods and passwords can be used as one of
the verification methods. The maximum length of a password is 8 digits.
To enrol password: Press Menu > New User icon > ID. No: (insert value) > Select “Enroll
Pwd” > Input password using the keypad > Reconfirm password > OK to save.
Verifying User
1:1 (One to One) / 1:N (One to Many)
1:1 (One to One)
You have to identify your User ID before inputting any biometrics
feature for verification. For example, your user ID is 1008. One to
one method requires you to key in user ID followed by your fingerprint to get verified.
1:N (One to Many)
You don’t need to identify your User ID before inputting any biometrics feature for verification. Simply place your finger on the
scanner for verification.
Voice Message
Identity verification is successful, the terminal stores the transaction
“Try again please”
Identity verification is failed because the finger is not properly positioned, the template is not available in the terminal or the password
is incorrect.
“Admin Affirm”
You are not an administrator of the system and you cannot access
Menu page
“Duplicate Finger”
This message only appears during registration when the finger that
you want to enroll has been enrolled before. “FP Enrolled Alrd” will be
displayed on the LCD screen.
“Invalid ID”
For 1:1 verification, User ID entered does not match with fingerprint.
Fingerprint Verification
1:N – 1:N verification does not require any input of your user ID. Place your finger properly on
the scanner and the terminal will take a second to verify your identity.
1:1 – 1:1 requires input of User ID before the terminal reads and verifies your identity. Press
1:1/1:N > Input ID on the screen > Press fingerprint icon > terminal will read and verify.
Some precautions have to be taken to get a good read every time.
Make sure the center point of your finger is
placed in the middle of the scanner for a good read.
Recommended to use index finger. The terminal
accepts other fingers but index is the most convenient.
Make sure the finger is not wet, too dry, injured or dirty
Do not press hard on the sensor, just place it
Center points
Avoid direct sunlight or bright light
Password Verification
Password can be an option for those who do not prefer to use other verification methods. To
verify using password, press 1:1/1:N > insert User ID and press key button > insert password and press OK. Card Verification
Place the card on the card scanning area and the terminal will read and verify the card. 11
Adding User Information
User information can be added into the terminal through two ways. One is through the
FingerTec terminal and the other through the TCMS V2. To add/change user information via the terminal, press Menu > User Mng icon > OK > Select Instruction > Edit/Add
> OK to Save. Instruction Function
Search User Insert User ID in the column and press OK
Press to view available user records
Edit User
Delete/Add Verification Methods and change Privilege
Del User
Delete User, Fingerprint or Password
New User
Enrolment of New User
Field Function
ID No.
Edit user ID based on your company’s employee numbering system. Maximum length of
user ID is 9 digit
Add name of the user in this field (Can only be done via TCMS). Maximum number of
characters is 24
Quantity of Fingerprint
Quantity of Password
CARD Quantity of Card
It is recommended that the updating of user information be done through the TCMS
V2 software. After the information is updated, sync the TCMS V2 and the terminal to
display the information.
Deleting User
Only an administrator can perform user deletion at the FingerTec terminal. To delete
certain user(s), press Menu > User Mng icon > OK > Select User > Choose “ Delete” >
Please be extra careful when performing this task to avoid any unauthorized deletion.
Access Level/Privilege
FingerTec terminals offer two types of access level or privilege.
Normal User
Only use the terminal to verify your identity. You cannot access into
Menu and make changes into settings and system
You are allowed to access into menu to enroll users and edit settings
and system
Defining Work Codes
The terminal provides a work code feature
which allows users to key in predefined
numbers after verification. The work code
numbers are predefined in the TCMS V2.
The following table shows examples of
work codes.
To turn on the work code function, Press
Menu > System icon > System > Workcode > Turn On/Off > OK to save.
To add work code through the terminal,
Press Menu > System icon > Workcode
> Add Workcode > Enter Code Number
eg: 02 > Enter Code Name eg: Emergency
Leave > OK to save.
Check In
Check Out
OT start
Sick Leave
Half-day Leave
Emergency Leave
Meeting Client
Workcode Mode 1: Verification followed by work code
Workcode Mode 2: Work code followed by verification
RFID Card Function
The fingerprint terminals are versatile and some can accept card verifications. This chapter covers the Radio Frequency Identification or better known as RFID system. The terminals accept RFID card with specifications of 64-bit, 125kHz. Enrollment of RFID Card
RFID can be enrolled alone, with fingerprint or with password. Each RFID card comes with
a unique ID and the terminals will read from the numbers and match it with the card.
Enrollment of RFID card is easy. Press Menu > New User > Enroll Card > Wave card at the induction area > OK to save.
Changing Card ID
Press Menu > User Mng icon > OK > Edit > Enroll Card > OK > Wave a different card at the
induction area > OK to save.
FingerTec terminals offer several connections for power and communications. Installations of FingerTec time
attendance terminals are simple.
Mount On Wall
After measuring the height accordingly and make relevant marking on
the wall, drill the screws into the wall
to secure the back plate.
4 feet / 1.2 meter
FingerTec offers flexi-kit for all its time
attendance models. Attach the terminal on the flexi- kit for convenience and
cosmetic purposes. View flexi-kit at:
[email protected]
Connection points for power and communication are available on top of the terminals.
Refer to the following diagrams for the terminals you require.
USB Port
Linking with USB flash disk for remote data transfer.
TCP/IP Port Connect with CAT 5 cable for LAN connection, one end to this port
and another end to the computer’s TCP/IP Port.
TCP/IP for Single Connection – Linking the termi-
nal to a single computer using TCP/IP requires Ethernet
10/100Base-T Crossover Cable. The cable can be used
to cascade hubs or to connect Ethernet stations backto-back without a hub. It works with both 10Base-T and
3 •
6 •
• 3
• 6
• 1
• 2
TCP/IP for Network Connection – Linking the terminals to multiple computers using TCP/IP requires Ethernet 10/100Base-T Straight Thru Cable or “whips”. The cable works with both 10Base-T and
100Base-TX, connecting a network interface card to a hub or network outlet.
CABLE COLOR White/Orange
•1 •2 •3
Power Supply Port Insert the Power Adapter point to this port for power.
Create password for a specific terminal here. Press Menu > Comm. > Password > Insert
Password> OK to Save. The security password known as COMM Key is intended for extra
security. To connect the terminal with the software, the COMM key inserted in the software must be the same as the one inserted in the terminal or else connection cannot be
established even though the activation key and product key are correctly inserted.
Installation and Setup of TCMS V2
Install TCMS V2 in a PC that fulfills the softwares’ minimum requirements. Refer to for the
TCMS V2 user guide online. Setup Wizard will require you to do online activation before
any connection is established between TCMS V2 and the terminal(s).
TCMS V2 Online Activation
TCMS V2 is a genuine software by FingerTec. Every FingerTec time attendance model
comes bundled with a unique license key. To start using the terminal with TCMS V2,
you must connect the terminal to TCMS V2 to perform an online activation. TCMS V2
reads the serial number of your terminal and sends it for verification at the FingerTec
server via the Internet. In case you do not have an Internet connection, you need to do
offline activation. Please send the serial number and model of your terminal to your
local reseller or [email protected] to request for a product and activation key.
Connecting The Terminals to TCMS V2
Determining Terminal Number: : Identify the number of your terminals to
differentiate them between one another. TCMS V2 can connect up to 999 units of terminal. Press Menu > Pendrive > DeviceID > Select the number.
Using TCP/IP: IP address is important, as it is a unique address of the terminal in LAN.
Without the IP address, locating the specific terminal is not possible.
To input the IP address of the terminal:
Press Menu > Comm. > IP Address > Key in IP address.
Determining the Subnetmask and Gateway: For TCP/IP connection, please configure
the netmask and gateway for the terminal.
Press Menu > Comm. > Subnetmask > Insert the numbers.
Press Menu > Comm. > Gateway > Insert the numbers.
Using USB to Download/Upload Data
A USB flash disk is useful in cases where terminals is installed far from a PC or there is
a connection problem. To determine the type of USB flash disks compatible with the
terminal, please refer to this link at
Press Menu > Pendrive > Choose the operation that you wan to carry out via USB flash
Communication Key
Since the software is controlled by an activation code and a product key, set the COM
key to zero.
Press Menu > Comm. > Password > Set to 0.
System Settings
Threshold is the level of the fingerprint scanner’s sensitivity. Threshold determines how
many percent of minutiae points on a fingerprint template will be read by the system.
The higher the threshold level, more points are being read, more restricted the system.
Configure the threshold for 1:1 and 1:N methods. For 1:1, the range is from 0-50 and the recommended value is 15.
For 1:N, the range is from 0-50 and the recommended value is 35.
Press Menu > System > System > Threshold (1:1) or Threshold (1:N) > Determine the
Level > OK to Save
Date Format
The date format can differ based on countries for example in Malaysia, the date-monthyear format is used while in America, the month comes first. Choose your date format
according to your preference. The default format is dd-mm-yy. Press Menu > System >
System > Date Format > Select Format > OK to save.
Sound of Keyboard
The terminal emits sound when you press any of its buttons.
To turn on/off the keypad sound: Press Menu > System > System > Key Voice > On/Off
> OK to save.
Finger Sensitivity
Determine the sensitivity of the sensor to fingerprint. Choose Low, Mid or High sensitivity. It is recommended to be set at Mid. Press Menu > System > System > Sensitivity
> Select your preference > OK to save.
The terminal has certain voice commands to guide users during enrolment and to notify users during verification. Press Menu > System > System > Voice Prompts > On/Off
> OK to save.
Volume (%)
Voice Control lets you control the volume level emitted by the terminal. To adjust the
volume of the terminal, press Menu > System > System > Select your preference > OK
to save.
retry period
Once you have inserted a value, eg: 1, when a user checks in at 10:01, his time will be
automatically adjusted to 10:00. The maximum value is 99. When you enter 5, a user
given 5 minutes leeway time in his attendance.
Log Alert
When the log storage is at a certain level, the user/administrator needs to be alerted
to avoid underperformance of terminal. The recommended value is 99. Press Menu >
System > System > Log Alert > Input your value > Save
Data Management
Every time an enrolment is performed or a
verification is done, a transaction log is stored
inside the terminal. The data contains the terminal ID, date, time, user ID and transaction
activity. For example, 0105021009000000000
Terminal ID
Date (ddmmyy)
Time (hhmm)
User ID
Transaction Code
Terminal Activity
These logs need to be managed to maintain
the effectiveness of the terminal.
It is recommended to do the housekeeping of data from the TCMS V2 software. There
are 4 functions available in the Data icon to enable you to manage your data in the
FingerTec terminal.
In the data management icon, you can choose from three instructions. Press Menu >
Data Mng > Select your instruction > OK to save.
Deleting Attlog
Please make sure that you are certain when you want to do this operation. The logs that
are stored inside the terminal are the ones that have not been downloaded into TCMS
V2. Deleting the logs means that no backup data is available.
Deleting All data This function allows you to delete all attendance data and user information in the terminal. Make sure that all user information has been backed up in the TCMS V2 before
performing this task.
Clearing Admin There are three user privileges in the terminals, administrator, supervisor and normal
user. You can delete administrator privilege; but without an administrator, normal user can access the menu easily and interrupt the settings.
Please be extra careful when
performing this task to avoid
unauthorized deletion of
important data
Reset allows you to reset all the settings to factory settings. Please make sure that you
are certain of performing any of the tasks before proceeding to avoid loss of crucial
Misc Settings
FingerTec TA500 time attendance terminal allow you to use the internal bell or link an
external bell such as siren to the system. Press Menu > System > System > Choose either
Internal or External or both > Save.
To set the alarm time, Press Menu > System > Bell > Select Bell Type > OK to Edit > Set
the settings accordingly > OK to save.
System Language
FingerTec terminals offer various languages to match your local requirements. Maximum of 3 language packs are available in the terminal and it’s set according to your
request during purchase. The default language is English. Press Menu > System > System
> Language > Choose your language > OK to save.
Adjusting Date/Time
FingerTec time attendance terminal functions to record time attendance activities
of employees. Precision in time and date cannot be compromised for the system to
work efficiently. Adjust Date/Time according to your time zone. Press Menu > System
> Date/Time > Key in the time > OK to save.
Daylight Savings Time
Daylight savings time (DLST) is the practice of temporarily advancing clocks so that
afternoons have more daylight and mornings have less. Adjust your DLST if necessary.
Press Menu > System > DST > DST to On and adjust time accordingly > OK to save.
7 • USB
Understanding the Need for USB
Flash Disk
Communication between FingerTec terminals and a PC is very important to upload and
download transaction data for time attendance and door access reports. The terminals
offer a few communication options such as LAN and serial cable connections but sometimes there are scenarios that require USB (Universal Serial Bus) connectivity. USB can
connect terminals with a computer for download and upload of user information and
transaction logs.
Types of USB
There is various type of USB available in the market. FingerTec terminals can only work
with USB flash disks that support minimum Linux Kernel 2.4.x, working ideally with Imation, Transcend and Pen Drive (minimum support Linux Kernel 2.4.x) To determine the
type of USB compatible with the FingerTec terminal.
Please refer to this link at
Downloading Data into USB
A FingerTec terminal is able to download data i.e. transaction logs, user information, and
short messaging system into the USB Pen Drive.
To download the data: Press Menu > Pendrive > Download Attlog. After the download
process is complete, eject the USB flask disk from the terminal and connect it to your PC
that has been installed with the TCMS v2 software. Upload the data from the USB into
TCMS V2 for further processing.
Uploading Data from USB
A FingerTec terminal is able to upload data i.e. user information, short messaging system, picture screensaver and themes into the USB Pen Drive.
To download the data: Press Menu > Pendrive > Upload User. After the upload process is
complete, eject the USB flask disk from the terminal.
8 • AUTO TEST Who Should do the Auto Test?
Auto Test page is to diagnose or analyze the conditions in the terminal. There are several tests available in the Auto Test page and only an administrator is allowed to perform
the test. Before running any tests, kindly contact your reseller for advice or you could
email [email protected]
TFT Test
Test Screen determines the quality and sensitivity of the terminal’s touch screen panel.
You will see lines of different colours; click the screen to continue testing. If there’s a
broken line or distorted colors on the screen, kindly send your FingerTec Terminal for
repair. To run test : Press Menu > Auto Test icon > TFT Test
Audio Test
Audio Test determines the quality of the terminal’s audio. Every click on the screen will
emit different voice message. If you find any distorted sound in any of the voice messages or instructions, kindly send your terminal for checking and repair. To run test :Press
Menu > Auto Test icon > Audio Test.
Keyboard Test
The Keyboard Test is for you to check the condition of the keyboard. Press Menu > Auto
Test icon > Keyboard Test
Sensor Test
This test is to determine the condition of the fingerprint optical scanner you need to run
fingerprint test. Once you run the sensor test, the terminal will display a white square
on the screen. Place your finger on the scanner. If you can see your fingerprint on the
white square, the optical scanner works fine. Otherwise, kindly send your terminal for
checking and repair. To run test : Press Menu > Auto Test icon > Sensor Test
RTC Test
Time is an essence in any FingerTec terminal and it should not be compromised. The
RTC Test will display date, time, 0 (s): 0 (ms)
Click the screen to start the test. The 0 (s): 0 (ms) will start to run and every 10ms change
the second to 1. If it doesn’t run as it should, kindly send your terminal for checking and
repair. To run test : Press Menu > Auto Test icon > RTC Test
Checking Records of Users in the Terminal
To view a particular user’s record in the terminal, Press Menu > Record > Insert ID no: >
Select start and end range date > OK to view.
10 • SYSTEM INFORMATION This option under System allows the installer to check the information of the terminal
including storage, firmware, algorithm, etc. To retrieve the System Information of the
terminal Press Menu > Sys Info.
Shows free storage and used storage of the terminal, and details of user counts, admin counts and password users. It also displays other information such as FP templates and logs templates that have been used and are available.
Pressing “Device” displays the terminal name, serial number, MAC Address, fingerprint algorithm, firmware version, manufacturer and manufactured date and time.
TROUBLESHOOTING “Unable to Connect” Appears
When this message appears, it means that the settings for the terminal and the computer are not properly done. Find out which method you are using to connect. The
terminal offers LAN, RS232, RS485 and USB communication methods. Refer to Chapter
4 to further understand the topic.
“Admin Affirm” Appears
You are not the administrator of this terminal. Only an authorized administrator of the
system is allowed to access the Menu. Any attempt of normal user to access the Menu
will prompt “Admin Affirm” message on the screen. In case the administrator or he/she
has resigned from the company, kindly contact your FingerTec authorized reseller to
access the terminal.
Difficult to Read Finger
Five things could be the cause of this:
Enrolment is not properly done: Enrolment is the most important process to ensure
that the terminal captures the best quality of your fingerprints. Refer to chapter 4 for
how to do a good enrollment.
The location of the terminal is not conducive: The scanner does not work well in
bright-lighted area. Cover the scanner a little if this is the cause of the difficulty. Shift
the location area for a better performance.
Finger is not properly placed: To get a good read, make sure that your finger’s center
points are located at the middle of the scanner. Adjust the position of your fingerprint
as you see it onscreen.
The scanner is not cleaned or it is scratched: Check the quality of the scanner. If the
scanner is dirty, please clean it with a microfiber cloth. If it is scratched, contact your
local reseller for a replacement.
Did anything happen to your finger lately? Make sure that the finger is not injured, cut
or bruised which could cause it difficulty to read. The algorithm reads the minutiae
points of your fingerprint, the more it can read, the better the result.
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light is red. The green blinking
light is indicating that the terminal is under its standby mode. Red blinking light may
signal problem in the terminal. Contact your reseller for consultation.
“Duplicate Finger” Appears
FingerTec terminals are intelligent. It will not accept the same fingerprint twice into
its system. If you have registered a finger into the terminal, the system would prompt
“duplicate finger” when you try to enroll that finger for another time. Choose a different finger to proceed.
RFID Card Doesn’t Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before it can read the information in the
card. Refer to chapter 3 User for card enrolment.
Have you assigned the user ID to the verification group that supports RFID
Without setting the terminal to show that you are under a group that supports RFID
card, the terminal wouldn’t read your card.
No Sound
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to
0%. Refer to Chapter 5 System under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode, if the problem persists, proceed to test the
voice. Go to Chapter 8 to do the test. If no voice is being emitted, contact your local
reseller for support.
For more troubleshooting, go to
© 2014 Timetec Computing Sdn Bhd. All rights reserved.• 112014
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