HCR News Jan 2014-2.indd - Blue Cross and Blue Shield of Louisiana

HCR News Jan 2014-2.indd - Blue Cross and Blue Shield of Louisiana
provider
hcrnews
New Rules, New Challenges, New
Opportunities
Provider HCR (health care reform) News is a monthly special edition publication for network providers from the Network
Administration Division of Blue Cross and Blue Shield of Louisiana.
Provider Suite
This Issue: Using iLinkBLUE
January 2014
What is the iLinkBLUE Provider Suite?
Contract # Search
Coverage Information
Claims Entry
Claims Research
Medical Record Requests
-Out of Area
Allowable Charges
Authorization
Confirmation Reports
EFT Notifications
Remittance Advice
BlueCard - Out of Area
NPI Update
Manuals
Medical Policy
Coverage Guidelines
Pre-Authorization /
Pre-Certification
Information
Medical Code Editing
Estimated Treatment Cost
Blue Cross and Blue Shield of Louisiana’s
iLinkBLUE Provider Suite is our secure
online tool for facility and professional
healthcare providers. It is designed to
help you quickly complete important
functions such as eligibility and coverage
verification, claims filing and review,
and payment queries and transactions.
With iLinkBLUE, providers have access to
features such as:
• coverage information
• claims entry
• claims research
• allowable charges
• authorizations
• remittance advice/electronic funds
transfer (EFT)
• BlueCard® (out-of-area network)
• manuals
• medical policies
• medical code editing
• estimated treatment costs
• and MORE!
iLinkBLUE is FREE of charge for ALL
providers. To gain access to iLinkBLUE, you
must complete the appropriate iLinkBLUE
agreement packet. The iLinkBLUE provider
agreement packets are available online at
www.bcbsla.com/providers >Electronic
Services >iLinkBLUE:
• Professional Provider Agreement
Packet
• Institutional Provider Agreement
Packet
• Billing/Collection Agency Agreement
Packet
Each packet includes a Business Associate
Agreement that allows Blue Cross to
receive and disclose protected health
information electronically via iLinkBLUE.
Each packet also includes an Electronic
Funds Transfer (EFT) Form. EFT is required
as a part of iLinkBLUE, and allows us to
have your payments directly deposited
into your financial account.
In this newsletter, we explore the many functions of iLinkBLUE,
so please share this newsletter with your billing staff and
those in your office who use iLinkBLUE.
www.BCBSLA.com
www.BCBSLA.com/iLinkBLUE/
www.BCBSLA.com/reform
HCR News January 2014
18NW2082 R01/14
Blue Cross and Blue Shield of Louisiana incorporated as Louisiana Health Service & Indemnity Company
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The MESSAGE
BOARD
iLinkBLUE contains a bulletin board feature that appears after you
first log in. This area contains up-to-the-minute posts for upcoming
events, new features, system outages, holiday notices and other
important bulletins.
In 2013, we added a new feature to the message board that gives
you an alert message when there are open BlueCard® (out-of-area)
medical record requests for your patients. You can access current
and worked requests by clicking on the link in the alert message or
from the Medical Record Requests option on the iLinkBLUE menu.
CONTRACT # SEARCH
Blue Cross uses unique identifiers called member identification (ID)
numbers in place of using members’ Social Security numbers. This is to
prevent identity theft and protect member privacy. While Blue Cross
requires the member ID number for eligibility and benefits verification
and claims processing, we also understand that, at times, members
may not have their ID card available. For this reason, there is a contract
number search function available in iLinkBLUE where providers may
search for a member’s ID number using the Social Security number.
Choose the Contract # Search option from the iLinkBLUE menu, click on the SSN radio button, then enter the member’s
Social Security number and click the submit button. iLinkBLUE will return search results of the member ID number
associated with that person when there is a match.
COVERAGE INFORMATION
When you click on the Coverage Information option on the iLinkBLUE menu, a
sub-menu with four links is revealed.
These options are for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc. members only.
Information is not available under these options for BlueCard® members.
•
Coverage Information
Coverage Summary
Eligibility
Contract Benefits
FEP Benefits and Eligibility
The Coverage Summary screen lists members on the contract, active and terminated,
and allows you to view the member’s Coverage Report (a detailed health benefit
coverage summary that includes deductible and out-of-pocket amounts that have been met) and COB (coordination
of benefits) information when the member also has coverage with another carrier.
•
The Eligibility screen provides information on who is covered on the Blue Cross policy number entered, including the
effective date and the status of the contract (active, pended, cancelled).
•
The Contract Benefits screen includes a search function to research and view specific member benefits information
based on key words such as wellness, diagnostic, etc.
This option is for Federal Employee Program (FEP) members only.
•
The FEP Benefits and Eligibility screen shows copay, coinsurance, deductible, out-of-pocket, accumulation, contract
status, effective/termination dates and other contract related information for FEP members only.
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The CLAIMS
Claims Entry
UB04
1500
Contract Prefix Validation
Place of Service File
ENTRY Option
When you click on the Claims Entry option on the iLinkBLUE menu, a
sub-menu with four links is revealed.
• The UBO4 and 1500 screens require a separate security access. Applicable providers
may use these screens to directly file claims to Blue Cross. Please contact Blue
Cross’ EDI department at [email protected] or 225.293.5465 for
more information on filing claims directly through the iLinkBLUE Provider Suite.
•
The Contract Prefix Validation screen verifies where you should directly file a member’s claims based on the member
ID alpha prefix. You must enter the member’s alpha prefix, claim type (inpatient, outpatient or professional) and
beginning date of service.
•
The Place of Service File feature allows you to enter the place of service(s) once prior to filing claims in iLinkBLUE.
Then, while filing claims in iLinkBLUE, your pre-entered place of service information can be auto-inserted on each
claim using a drop down box in the place of service file. This saves you from having to re-enter the full place of
service information on every claim.
CLAIMS RESEARCH
Claims Research
Claims Status
ITS Out of Area Claims
Action Request Inquiry
Check Information
Claims Tracking
When you click on the Claims Research option on the iLinkBLUE menu, a
sub-menu with five links is revealed.
• The Claims Status page provides information on Blue Cross and HMOLA paid,
rejected and pended claims. Providers can view claims detail pages that display the
amounts applied toward the deductible, ineligible amounts or coinsurance amount
for a specific claim. When you choose to view pended claims, an additional menu will prompt you to select a line of
business (All, Federal, ITS BlueCard®, Reg BC, Supplemental) category. When ‘All’ is selected, you will be able to view
all pended claims on file. On each claim, providers have the option to submit an Action Request when they have
questions or concerns about the claim.
•
The ITS Out of Area Claims screen provides the same claims information as the Claims Status page, but for BlueCard®
(out-of-area) members only.
•
The Action Request Inquiry screen allows you to view Action Requests submitted on any pended, processed or
rejected claims. You may only view Action Requests submitted for your provider.
•
After a claim is processed, a “check” (usually an electronic payment) is issued when a payment is due. Once the
payment is issued, the specifics of the payment information are displayed on the Check Information screen.
•
The Claims Tracking area displays claims that cannot be located in pended or processed claims and/or any applicable
pre-admission certification information.
provider
hcrnews
New Rules, New Challenges, New
Opportunities
Provider HCR (health care reform) News is a monthly special ediƟon publicaƟon for network providers from the Network
AdministraƟon Division of Blue Cross and Blue Shield of Louisiana.
This Issue: Subsidies and Grace Periods
October 2013
ACA CHANGES and the MARKETPLACE
E
veryone is preparing for the impacts
Policies for individual and small group
of the Aīordable Care Act (ACA) and
how it relates to the new healthcare
Marketplace (also called “the exchange”)
(less than 50 lives) must include coverage
for ambulatory services, emergency
services, hospitalizaƟon, laboratory
that opens on Oct. 1, 2013. The
Marketplace will radically change how
services, maternity care, mental health
and substance abuse, pediatric vision and
individuals will buy health insurance.
It is designed to be health-neutral and
dental*, prescripƟon drugs, prevenƟve/
wellness services and rehabilitaƟve
gender-neutral and some customers will
be eligible to receive a subsidy.
services.
In preparaƟon for the Marketplace,
Premium subsidies—also called an
advanced premium tax credit (APTC)—
Blue Cross and Blue Shield of Louisiana
has developed new products, networks
will not be available to everyone. So, who
is eligible? Anyone who lives in the U.S.
and ways to reduces costs, all while
complying with ACA’s customer
and is a ciƟzen or lawfully present and
not currently incarcerated may shop the
protecƟons.
Marketplace. Of those, only customers
whose income is 100 to 400 percent
The ACA guarantees that all customers
will have access to health coverage.
This means that insurers must accept all
applicants and all individuals must have
health coverage or pay a penalty.
of the Federal Poverty Level (FPL) are
eligible for a subsidy and only if they
What can I do to
get involved?
Join Blue Cross and Blue Shield
of Louisiana and the Louisiana
Healthcare EducaƟon CoaliƟon
(LHEC), a civic organizaƟon
commiƩed to providing unbiased
healthcare and wellness
informaƟon to the people of
our state. LHEC is looking for
like-minded partners to join
in addressing key issues, such
as steering through the new
healthcare system, the major
drivers of healthcare costs, the
criƟcal importance of personal
wellness and the need for system
transformaƟon to increase
quality while reducing cost.
To learn more,
contact:
[email protected] or
visit www.lhec.net
apply for it. Customers must apply for
subsidies online or through their agent or
broker.
Blue Cross does not want our providers taking risks when it comes to advanced premium tax credit
(APTC) members. For this reason, we are enhancing the iLinkBLUE Provider Suite to include Premium
Grace Period notifications. These premium status notifications for BCBSLA’s APTC members will be
available in multiple places within iLinkBLUE so you can stay abreast of your Blue patients who are in
the grace period and the possibility of denied claims for the second and third months.
APTC can be used in advance to help
lower the customer’s premium. An
aspect of receiving an APTC is the grace
period. It acts as a coverage safety net
for when the customer has delinquent
premium payments. In this issue we will
expand upon this safety net.
* See the August issue of HCRNews for informaƟon
on pediatric vision and dental coverage. It’s available
online at www.bcbsla.com/providers >News.
www.BCBSLA.com
www.BCBSLA.com/iLinkBLUE/
www.BCBSLA.com/reform
HCR News October 2013
18NW2082 R10/13
Blue Cross and Blue Shield of Louisiana incorporated as Louisiana Health Service & Indemnity Company
For more information on this enhancement, view the October issue of HCRNews; available online at
www.bcbsla.com/providers >News.
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MEDICAL RECORD REQUESTS (Out-of-Area)
We’ve added a new BlueCard® feature to iLinkBLUE where you may now
view BlueCard® medical records requests for your BlueCard® patients in
iLinkBLUE by clicking the link on the message board (like the one at right)
or directly from the iLinkBLUE menu under Medical Record Requests.
Once on the Outstanding Requests page, second requests and reopened requests will be highlighted in red and will
appear at the top of your outstanding request list. A second request is displayed when we have requested records more
than one time and have not yet received records from the provider. A reopened request is used when we have received
medical records from the provider but the records were either incomplete or had incorrect information.
You may also research the status of your medical records on the Requests Completed By Provider and Requests
Received by BCBSLA screens. When sending medical records to Blue Cross, please be sure to print and include the
Outstanding Requests detail page specific to the patient for whom you are sending us records. The Outstanding Requests
detail page includes information such as your provider number and name, patient name and date of birth, date of
service, claim number and an address for where to send the medical records.
ALLOWABLE CHARGES for Professional and Dental Services
With iLinkBLUE, you can look up your professional allowable
charges by network, date of service and individual or multiple
codes. Click on the Allowable Charges option on the iLinkBLUE
menu. You will be prompted to enter a date of service. This is
important because providers can search current, past or future
(when available) allowables. Once you’ve entered a date of
service, click the Continue button. You must then enter the
appropriate network and code. Modifiers and site of service
codes are optional. Once you’ve entered your information,
press submit to obtain the allowable charge for the desired
date of service and code. Please note that if you have a popup blocker, you will need to turn it off for this function. If you
would prefer to research multiple allowables, enter only the
first few numbers followed by an asterisk. See chart at right.
DID YOU KNOW? Dentists’ allowable charges are shown on
iLinkBLUE for dental codes when the Key Dental Network is
selected in the network drop down box.
Blue Cross’ OGB-Dedicated Customer Service: 1.800.392.4089
Provider Speed Guide
OfÀce of Group BeneÀts
Speed Guide
This convenient guide will help you quickly locate information about the Blue Cross and Blue Shield of Louisiana
Preferred Care Preferred Provider Organization (PPO) program. Additional information is available in the Professional
Provider Office Manual; available on the Provider page of our website at www.bcbsla.com.
Physician Office Responsibilities:
1. Collect only the copayment,
coinsurance and/or deductible amount
for covered office services.
2. Accept the Blue Cross payment plus
the subscriber’s deductible, coinsurance
and/or copayment (if applicable), as
payment in full for covered services.
3. Refer Preferred Care patients to
network providers. Network providers
can be found only our online provider
directories at www.bcbsla.com.
4. File claims for all Preferred Care
patients.
Physician Co-pay Option
Blue Cross and Blue Shield of Louisiana administers benefits for the Office of Group
Benefits (OGB) for their PPO, HMO and Consumer Driven Health Plan (CDHP) benefit
plans. These products are self-insured plans that utilize our extensive OGB Preferred Care
network of doctors, hospitals and other medical care providers as well as Blue providers
nationwide. This guide outlines the provider requirements as they differ between the three
OGB benefits plans.
If a member has the physician co-pay option, the copayment on the member’s ID
card applies to the following outpatient services when rendered in a physician’s
office or clinic:
• Office visit charges & consultations
• X-rays
• Laboratory tests
• Machine tests
• Injections, allergy serums, vials of allergy medications
• Radiation treatments
• Surgical procedures
PPO BeneÀt Plan
HMO BeneÀt Plan
Utilizes our OGB Preferred Care network
of providers and is available to active OGB
employees, retirees with Medicare and nonmedicare retirees.
Utilizes our OGB Preferred Care network
of providers even though this is an HMO
product. This plan is available to active OGB
employees, retirees with Medicare and nonmedicare retirees.
All other services are subject to a deductible and coinsurance.
The physician copayment
payment does not cover allergy testing, physical therapy, mental
nt, prescription drugs, well-baby care, routine physical exams,
disorder treatment,
high-tech imagingg or medical/ surgical supplies.
Consumer Driven Health
Plan with HSA option
Utilizes our OGB Preferred Care network
of providers and is available to active OGB
employees. OGB employees enrolled on this
plan have a high-deductible and may open a
health savings account (HSA).
ID cards are issued in the subscriber’s name only. Dependents on the policy do not rreceive an ID card in their name.
identifi
e OGB logo and provider network for OGB members is easily identified
fied on the IID card. Sample ID cards are
Only one
ne copayme
copayment
ment
nt sh
shoul
should
ould be collected p
per offi
office
ffice visit.
BlueCard® Program PPO:
The BlueCard® Program enables BCBS PPO members nationwide to obtain PPO benefits
benefi
fits when they receive out-of-area services
as been designated as the BlueCard® PPO network that out-offrom PPO network providers. Our Preferred Care PPO network has
fits carry
state members should access to receive the highest level of benefits from their health plans. BCBS members with PPO benefits
benefi
d below.
ID cards with the BlueCard® “PPO in a suitcase” logo as illustrated
Thee “PPO in a suitcase” logo can appear
Th
anywhere on the member’s ID card. You
PPO
P
PO
O
should treat out-of-state PPO subscribers
with the “PPO suitcase logo” on their ID card as you
would a BCBSLA Preferred Care PPO subscriber.
Submit claims electronically via:
iLinkBLUE *
Clearinghouses *
Sample
Sa
le Preferred Care PPO Member ID Card
23XX6652 R12/12
Blue Cross and Blue Shield of Louisiana incorporated as Louisiana Health Service & Indemnity Company
Last reviewed on December 12, 2013.
Offi
ffice Bene
Direct electronic payment:
Electronic Funds Transfer (EFT) *
Electronic provider resources:
* Provider Page – visit www.bcbsla.com, then click on I’m a Provider.
der. A
wealth of information is available to providers on our website.
heck
iLinkBLUE – visit www.bcbsla.com/ilinkblue/. Providers can check
rmation,
patient eligibility, claim status, allowable charges, payment information,
medical policies and more.
18NW1696 R12/13
HMO PCP OFFICE COPAYMENT
ese specialties are eligible for Primary Care Physician (PCP) level benefi
bene ts when services are
rendered by applicable in-network providers.
Obstetrics/Gynecology
• Family Practice • General Practice • Internal Medicine • Obstetrics
• Pediatrics • Chiropractors • Federally Qualifi
Qualified
fied Rural Health Clinic
HMO SPECIALIST OFFICE COPAYMENT
ese specialties are eligible for Specialist level benefi
benefits
fits when services are rendered by applicable
• Physicians (other than PCP specialties) • Podiatrists • Optometrists
HMO OFFICE COPAYMENT SERVICES
ese services are subject to the member’s offi
office
ffice copayment:
ce Consultation
ese services performed in the offi
ffice are NOT subject to the member’s offi
o ce copayment:
ce Surgery • X-rays (excluding high-tech imaging) • Laboratory Services
S
• Machine Tests • Injections • Allergy Injections, Serums and Vials of Allergy
Medications
A
Copayments
p y
accumulate towards each mem
member’s
emberr’s m
maximum
axxim
mum
mo
out-of-pocket.
ut--of-po
p
Once a member
meets the maximum out-of-pocket,
p
copay
p ymentts sh
hou
uld
d not
no
ot be
be collected
collect for that member
copayments
should
for the remainder of the benefi
fit plan
p
y (CALENDAR).
((CAL
LEN
NDA
AR)). Yo
ou m
ayy ve
year
You
may
verify members’
maximums through
g iLinkBLUE or by call
ling B
luee Cro
oss’ O
GBB-dedic
calling
Blue
Cross’
OGB-dedicated
Customer Service
at 1.800.392.4089.
Office services for the OGB Consumer Driven
Health Plan benefit plan are subject to the members
deductible and/or coinsurance.
d, check for a phone number on the ID card. If that is not
If you are unable to locate an alpha prefix on the member’s ID card,
available, then call Provider Services at 1.800.922.8866.
Offi
ffice services for the OGB PPO bene
subject to the members deductible and/or coinsurance.
Providers may verify out-of-state member coverage by calling the BlueCard® Eligibility line; 1.800.676.BLUE (2583). An operator
will ask you for the alpha prefix on the member’s ID card and will connect you to the member’s Blue Plan.
Blue Cross and Blue Shield of Louisiana incorporated as Louisiana Health Services & Indemnity Company
Last reviewed on December 16, 2013.
Allowable Research Examples:
99214 - only shows the allowable for 99214
992* - generates a list of all codes starting with 992
99* - generates a list of all codes starting with 99
9* - generates a list of all codes starting with 9
Complete listing(s) of services that require authorization
are available in the following manuals and speed guides:
•
•
•
•
•
•
•
•
Professional Provider Office Manual
Member Provider Policy & Procedure Manual*
BlueConnect Speed Guide
Community Blue Speed Guide
HMOLA Provider Speed Guide
Office of Group Benefits (OGB) Speed Guide
Preferred Care PPO Speed Guide
Premier Blue Speed Guide
Available online at
www.bcbsla.com/providers
>Education on Demand.
*Member Provider Policy & Procedure
Manual is available only under the Manuals
link on iLinkBLUE.
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AUTHORIZATIONS
Authorizations
Inpatient Authorizations
Outpatient Authorizations
American Specialty
Health (AIM)
— AIM Training Tutorial
•
The authorization process ensures that members receive the highest level of benefits to
which they are entitled and that the most appropriate setting and level of care for a given
medical condition are provided. Authorization requirements may vary slightly by product.
Providers should initiate the authorization process at least 48 hours prior to the service
being rendered. You can research and view and even submit some authorization requests
from iLinkBLUE using the Authorizations menu option.
With the Inpatient Authorizations screen, providers may research the status of an inpatient authorization by
entering the member’s contract number. Information on your patient is then shown, including the status of the
authorization. This option can also be used to view the status of recertification or requests for extended inpatient
days. The initial inpatient authorization and the extended authorization will share the same authorization number
and be listed on the same report for your patient.
Inpatient authorization is not a guarantee that benefits will be provided. It only certifies that the inpatient hospital setting is
or is not medically necessary according to the information presented at the time of preadmission certification. Benefits will be
determined upon receipt of claims in accordance with conditions and provisions of the subscriber’s contract/certificate.
•
The Outpatient Authorizations screen enables users to view the status of specific outpatient authorizations by
entering the member’s contract number or a referral reference number (assigned by Blue Cross’ authorization
department when the authorization process is initiated).
Authorizations for surgical procedures and/or diagnostic procedures include services for both the specialist (MD) and the facility
provider. The two authorizations are combined into a single transaction. E.g. An authorization for a colonoscopy procedure will
display two approved days. This means that there is one approval for the specialist performing the procedure and one approval
for the facility where services will be performed. The authorization does not indicate two colonoscopy procedures have been
approved.
•
With the American Specialty Health (AIM) option (or “high-tech imaging” authorizations option), providers are
redirected to an external site called the ProviderPortalSM administered for Blue Cross by AIM. Ordering physicians
must contact AIM for the authorization of the services for Blue Cross, HMOLA and Federal Employee Program (FEP)
members. AIM conducts authorization services for the following outpatient, non-emergent imaging services:
Computerized Tomography (CT) Scans
Computerized Tomography Angiography (CTA)
Magnetic Resonance Imaging (MRI)
Magnetic Resonance Angiography (MRA)
Nuclear Cardiology Procedures
Positron-Emission Tomography (PET) Scans
The ordering physician (whether a primary care physician or a specialist) is required to provide AIM with basic
clinical information and patient demographics and obtain a notification number. The PCP is not expected to obtain
the notification number when the specialist orders the test. The facility that performs service(s) cannot obtain a
notification number, but they can check the status of the notification request in AIM’s ProviderPortalSM. In addition
to using AIM’s ProviderPortalSM, ordering physicians may also contact AIM directly at 1.866.455.8416. For more
information on imaging authorizations, visit www.bcbsla.com/providers >Imaging Authorizations.
WHAT is the STATUS of your OPTINET® ASSESSMENT?
All network providers who provide imaging services are required to complete an assessment through OptiNet® and are
required to maintain an 80 percent performance score on each modality performed. This includes hospitals, freestanding
diagnostic centers and physician clinics. The information we gather is used to understand the quality of radiology
services and/or future network programs. Once in iLinkBLUE, click on the American Specialty Health (AIM) link under
Authorizations. Once in AIM’s ProviderPortalSM, click on “Access Your Optinet® Registration” on AIM’s left menu, then
click the green “Access Your Optinet® Registration” button. OptiNet® allows you to complete the assessment online.
Remember to keep your information updated before it expires as this affects your score.
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CONFIRMATION REPORTS
Under the Confirmation Reports menu option on iLinkBLUE, you can access daily reports that we generate to confirm
claims that were accepted or not accepted by the Blue Cross editing system. Reports are available for up to 120 days.
Accepted Claims Reports
Not Accepted Claims Reports
The next workday following the submission of your
Blue Cross claims, you will receive an ACCEPTED
CLAIMS report. This report confirms claims that were
accepted and processed by the Blue Cross system.
Claims (whether filed directly through iLinkBLUE or
Blue Cross’ provider download feature) accepted by
the Blue Cross front-end editing system will be listed
on your ACCEPTED CLAIMS report. It is very important
that you check your NOT ACCEPTED claims report
when a submitted claim DOES NOT appear on this
report.
Claims entered directly into iLinkBLUE will not be on the
NOT ACCEPTED report as they must pass all edits to be
accepted into our claims processing system at the point
of entry. Claims entered through Blue Cross’ provider
download feature that are not accepted by the Blue Cross
front-end editing system are listed on your NOT ACCEPTED
claims report. These claims must be corrected and rebilled.
A NOT ACCEPTED claim will NOT be found on the Blue
Cross pended or processed screens found under the Claims
Research menu option of iLinkBLUE as they’ve never been
accepted into our claims processing system.
EFT NOTIFICATIONS
Electronic Funds Transfer (EFT) is a free service where Blue Cross deposits your payment directly into your checking
account. By clicking on EFT Notifications, you can access your latest EFT statements showing your most recent as well
as past weekly payment transactions. A maximum of two (2) years of EFT notifications is available in iLinkBLUE. EFT
notifications for the current week will automatically appear at the bottom of the screen. All lines of business (Blue Cross,
HMO, OGB and FEP) will display and you may see EFT notifications for more than one NPI, depending on how many NPIs
you have access to. Click the ‘EFT Payment Message’ link to preview an EFT notification or ‘Print & Download’ to create a
printable PDF.
Please note that providers not enrolled in iLinkBLUE and EFT do not receive hardcopy payment registers as they are only available
through iLinkBLUE.
REMITTANCE ADVICE
The Remittance Advice option allows providers to view remittance advices
(commonly called payment registers). Reports for the current week will appear
at the bottom of your remittance listing (separate reports for each applicable line
of business; Blue Cross, HMO, OGB and FEP). Providers may view remittances for
Remittance Advice
Remittance Advice
Remittance Advice Total
more than one NPI, depending on how many NPIs you have access to. Much the
same as the EFT notifications, you may view or print remittances.
The Remittance Advice Total function is a tool that allows you to query and view the total payment from all of your
remittances (Blue Cross, HMOLA, OGB and/or FEP, as applicable) for a given week.
Like the EFT notifications, remittances for a maximum of two years are available in iLinkBLUE. Remittance advices may
also be saved as electronic copies directly from iLinkBLUE to your computer.
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BLUECARD® - OUT OF AREA
iLinkBLUE includes the option to request eligibility and benefit inquiries for both
out-of-area Blue Plan and National members. It is located in the iLinkBLUE menu
under BlueCard® - Out of Area.
BlueCard - Out of Area
Coverage Information Request
Coverage Information Response
Claims Research Request
Claims Research Response
•
•
The Coverage Information Request and Response options are used to
submit an electronic request to the member’s Blue plan then wait for an
electronic response to be delivered. Though not immediate, out-of-area results are transmitted usually within less
than a minute. Click on Coverage Information Request, then enter the member’s three letter alpha prefix, contract
number and required patient information fields then press submit. You will receive a message stating “transmission
submitted successfully.” To view response, click on Coverage Information Response, then choose the “Review New”
button to view new responses. Locate the member’s contract number to view and print requested information.
The Claims Research Request and Response options allow you to request out-of-area claims information in the
same manner as when requesting coverage information. You will need the member’s alpha prefix and the contract
number. Please note that more information (such as remittance advices, check information and claim numbers)
on BlueCard® claims processed by Blue Cross and Blue Shield of Louisiana is available through iLinkBLUE’s Claims
Research option.
MANUALS
Manuals
Claims Inquiry
BlueCard
Clear Claims Connection
Dental
Hospital
Professional
Allowable Charges
When you click on the Manuals option on the iLinkBLUE menu, you will find much more
than manuals.
The Claims Inquiry Manual provides step-by-step details on the many functions of
iLinkBLUE outlined in this newsletter.
The BlueCard® link gives you access to The BlueCard® Program Office Manual, which is
designed to provide information to aid you in servicing members of a Blue Plan other than
Blue Cross and Blue Shield of Louisiana. The BlueCard® (Out-of-Area) Tool User Manual provides step-by-step instructions
on using the BlueCard® - Out of Area function highlighted at the top of this page. The ITS Overpayments Notification form
is a printable PDF form that providers should complete when they feel an overpayment has been made to a BlueCard®
member’s claim.
The Clear Claims Connection Manual provides step-by-step details on the many functions of the Clear Claims Connection
tool that is outlined on Page 9 of this newsletter.
The Dental link gives you access to The Dental Network Office Manual and Dental Network Speed Guide, as well as
printable PDFs of the FEP Standard Option Dental Allowables Listing and FEP Basic Option Dental Allowable Listing.
The Hospital link is accessible by facility providers only. This is the only location that Blue Cross houses the Member
Provider Policies & Procedures Manual.
The Professional link gives you access to the HMOLA Provider Manual and Professional Provider Office Manual. These
manuals are extensions of your Blue Cross and HMOLA network agreements. Also available is the 1500 Claims Entry
Manual which can be used in conjunction with filing claims in iLinkBLUE as outlined on Page 3 of this newsletter.
The Allowable Charges link houses printable PDF listings for the two most recent Drug Allowable Charge updates,
including pricing for standard, durable medical equipment (DME), home infusion, Oncology Management Program and
administration drug codes. Also available on this page are the HCPCS allowable charge listings for DME.
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MEDICAL POLICY COVERAGE GUIDELINES
Researching medical policies online is easy with iLinkBLUE. Providers can search
for approved and current medical policies. Using the Medical Policy Coverage
Guidelines menu option, providers may view medical policies for our (BCBSLA)
members as wells as BlueCard® (Out-of-Area) members.
•
•
Providers can easily research medical policies
for BCBSLA members using an index that lists
policies in alphabetical order. Each month,
we add newly approved and/or revised
medical policies to iLinkBLUE. Because
medical technology is constantly evolving,
our medical policies are regularly reviewed,
often resulting in updates or revisions, so
check iLinkBLUE frequently for the latest and
most current policies.
Medical Policy
Coverage Guidelines
BCBSLA
Out-of-Area
Abatacept (Orencia®)
Policy #
00214
Original Effective Date:
Current Effective Date:
09/20/2006
07/17/2013
Applies to all products administered or underwritten by Blue Cross and Blue Shield of Louisiana and its subsidiary, HMO Louisiana,
Inc.(collectively referred to as the “Company”), unless otherwise provided in the applicable contract. Medical technology is constantly
evolving, and we reserve the right to review and update Medical Policy periodically.
When Services May Be Eligible for Coverage
Coverage for eligible medical treatments or procedures, drugs, devices or biological products may be
provided only if:
x Benefits are available in the member’s contract/certificate, and
x Medical necessity criteria and guidelines are met.
Adult Rheumatoid Arthritis
Based on review of available data, the Company may consider abatacept (Orencia) for the treatment of
adult rheumatoid arthritis (RA) to be eligible for coverage.
Patient Selection Criteria
Coverage eligibility for the use of abatacept (Orencia) for the treatment of rheumatoid arthritis (RA) will be
considered when all of the following criteria are met:
x Patient is 18 years of age or older; and
x Patient has moderately to severely active rheumatoid arthritis (RA); and
x Patient has failed treatment to one or more disease-modifying anti-rheumatic drugs (DMARDs); and
(Note: This specific patient criterion is an additional Company requirement for coverage eligibility
and will be denied as not medically necessary** if not met)
x Orencia may be used alone or in combination with disease-modifying anti-rheumatic drugs
(DMARDs) other than tumor necrosis factor (TNF) antagonists or Kineret; and
x Patient has a negative purified protein derivative (PPD) test prior to treatment.
Polyarticular Juvenile Idiopathic Arthritis
Based on review of available data, the Company may consider the use of abatacept (Orencia) for the
treatment of moderately to severely active polyarticular juvenile idiopathic arthritis (PJIA) to be eligible for
coverage.
Patient Selection Criteria
Coverage eligibility for the use of abatacept (Orencia) for the treatment of polyarticular juvenile idiopathic
arthritis (PJIA) will be considered when all of the following criteria met:
x Patient is 6 years of age or older; and
x Patient has moderately to severely active polyarticular juvenile idiopathic arthritis (PJIA); and
x Patient has failed treatment to one or more disease-modifying anti-rheumatic drugs (DMARDS);
and
(Note: This specific patient criterion is an additional Company requirement for coverage eligibility
and will be denied as not medically necessary** if not met).
x Orencia may be used as monotherapy or concomitantly with methotrexate (MTX) ; and
x Orencia should not be given concomitantly with tumor necrosis factor (TNF) antagonists or anakinra
(Kineret); and
To view medical policies for BlueCard®
(out-of-area) members, you must know the
member’s alpha prefix. After entering the
member’s alpha prefix, you will be routed to the member’s Blue Plan to access their medical policy information. The
format for researching medical policies varies from Blue Plan to Blue Plan.
©2013 Blue Cross and Blue Shield of Louisiana
An independent licensee of the Blue Cross and Blue Shield Association
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
electronic, mechanical, photocopying, or otherwise, without permission from Blue Cross and Blue Shield of Louisiana.
Page 1 of 5
Sample of one Blue Plan’s
Medical Policy format.
PRE-AUTHORIZATION/PRE-CERTIFICATION INFORMATION
The Pre-Authorization/Pre-Certification Information function on iLinkBLUE allows providers to research and view
authorizations for BlueCard (out-of-area) members. Like researching medical policies for BlueCard members, you must
enter the member’s alpha prefix to be routed to the member’s Blue Plan.
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MEDICAL CODE EDITING (CLEAR CLAIM CONNECTION)
The Medical Code Editing menu option is home to the
Clear Claim Connection (C3) tool. C3 is an easy-to-use
Clear Claim Connection
Web-based code-auditing reference tool designed to
audit and evaluate code combinations. C3 is a self-service
inquiry tool to help reduce manual inquiries and time-consuming appeals. C3 also indicates
whether or not a CPT®, Modifier and/or CPT/Modifier combination is valid for the date of
service entered on the inquiry.
Medical Code Editing
After clicking on Clear Claim Connection, you must accept the terms and conditions.
Note: Be sure to disable your pop-up blocker when using this tool. You are then routed to a
web-based tool administered by McKesson Corporation. The first screen you encounter is the
‘Claim Entry’ screen. You will need to enter the patient’s gender and date of birth, procedure
codes, date of service and any applicable modifiers. You may enter up to 10 procedure codes
per query.
Example 1
The patient is a male, born January 1, 2000, and the provider performed two procedure
codes (99203 and 30200) on December 15, 2013.
After entering the patient’s information and
codes, click the ‘Review Claim Audit Results’
button. When the codes are compatible, no
edit results are generated.
C3 includes the
following edits or
overrides as they apply
to a single code or code
pairs:
•
•
•
•
•
•
•
•
•
Modifier 25, 59 and
57 Edit Overrides
Age Edits
Gender Edits
Duplicate Edits
Mutually Exclusive
Edits
Incidental Edits
Visit Processing
Edits
Assistant Surgeon
Edits
Pre/Post Op
Processing Edits
Example 2
The patient is a male, born January 1, 2000, and the provider performed three procedure codes (99203, 30200 and
99001) on December 15, 2013.
After entering the patient’s information and codes, click the ‘Review
Claim Audit Results’ button. When the codes are not compatible, you
will receive an edit. Click on the “Disallow” link to see a full description
of the claim edit.
CPT only copyright 2014 American Medical Association. All rights reserved.
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ESTIMATED TREATMENT COST
One of the tools available to our Preferred Care PPO members is the Estimated
Estimated Treatment Cost
Treatment Cost Tool. With this tool, members can view information about the
View Reports
Reconsideration Form
value you bring to the healthcare community and are enabled to be more active in
Cost Data Methodology
managing their own healthcare choices. The tool features the costs and volumes
FAQs
Treatment Codes Listing
associated with 402 elective/planned procedures, which include 45 new treatment
categories as of Fall 2013. These new treatment categories include 35 new inpatient,
outpatient and diagnostic treatment categories and 10 new office visit treatment categories. This service will expand to
include our HMO Louisiana, Inc. (HMO) members in the future.
Where does the cost data come from?
It is a provider-specific estimate of cost ranges for an episode of care. Cost estimates are developed using 12 months
of claims data for inpatient, outpatient and diagnostic and six months of claims data for office visits. The facility data is
modeled (re-priced) to represent the most current contract as of the time of processing.
For OUTPATIENT procedure
categories, CPT® codes
identify each treatment
category and all costs
that members receive on
the day of the procedure
are summed up to create
aggregates and estimates
for both the facility and
professional provider of the
procedure.
For INPATIENT treatment
categories, inpatient facility
claims for specific DRG
code(s) are combined with
professional, diagnostic and
other claims for services
the patient incurs from
the admission through the
discharge date to arrive at
total estimates for display.
For DIAGNOSTIC service
treatment categories, the
technical and professional
components are combined.
Costs are aggregated and
estimates are created
for both the facility and
professional provider of the
procedure.
For Professional Office Visits,
primary CPT® codes identify
each treatment category.
For chiropractic and physical
therapy, all costs for the visit
are summed to create the
estimate.
For Other categories,
weighted average costs
per CPT codes create the
estimate.
Twice a year (spring and fall), Blue Cross refreshes the tool with updated provider cost data. When this occurs,
we send a letter to our providers advising them that they have 30 days from the date of notice to review the
cost data and request a reconsideration if needed. This process is completed through the iLinkBLUE Estimated
Treatment Cost menu option.
• The View Reports option allows you to view the most recent report that contains the cost ranges calculated for
your facility or practicing location, as well as an overview of the methodology used to develop these cost ranges.
• The Reconsideration Form is only available to providers during the reconsideration period prior to each cost
data submission. During times outside this window, the link to the form will be inactive. Prior to submitting the
interactive electronic form, you will have the option to print a copy for your records. All required fields must be
completed in order to submit the form electronically. Faxed or mailed forms will not be accepted.
• The FAQs option is a printable PDF listing of frequently asked questions about the Estimated Treatment Cost
tool and data to help our providers better understand the cost data process and the member tool.
• The Treatment Codes Listing is a printable PDF listing of all the procedures included in the Estimated Treatment
Cost tool. This listing is updated as we add new procedures and is available to view and print at any time.
Version 1.4
National Consumer Cost Tool - MANDATED
Total (ALL): 402
Treatment Categories for Fall Refresh 2013
Methodology Logic
TC Code
TC Type
Code
Inpatient Treatment Categories
Code Type
Code(s)
Inpatient Facility
Inpatient Facility
Inpatient Facility
Inpatient Facility
Inpatient Facility
Inpatient Facility
Inpatient Facility
I
ti t F ilit
00101
00201
00301
00401
00501
00502
00601
00701
2
2
2
2
2
2
2
2
Bariatric Surgery - Laparoscopic Gastric Bypass
Cardiac Angioplasty - w/ Drug Eluting Stent
Cardiac Defibrillator Implant w/o Cardiac Catheterization
Coronary Bypass (CABG) w/o Cardiac Catheterization
C-Section Delivery
Vaginal Delivery
Hip Replacement
H t
t
MS-DRG
MS-DRG
MS-DRG
MS-DRG
MS-DRG
MS-DRG
MS-DRG
MS DRG
621
247
227
236
766 + 795
775 + 795
470
743
ICD9
81.51, 81.52
Submission Format
Facility
Facility
Facility
Facility
Facility
Facility
Facility
F ili
CPT only copyright 2014 American Medical Association. All rights reserved.
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BLUE HEALTH RECORDS
A Blue Health Record is a patient’s complete claims health record (CHR) history of current and past prescriptions filled,
illnesses and associated treatments, surgeries performed, immunizations and preventive healthcare received within the
last two years. These records are useful for treating new patients, as well as patients with complex health issues and
chronic diseases. Facilities can also benefit from the use of Blue Health Records when treating emergency room patients.
We do require that providers limit access to this sensitive information and recommend that only physicians and designees
of physicians responsible for patient care request access to the Blue Health Record. iLinkBLUE users must complete our
iLinkBLUE System CHR Access Security Form. For more information, email [email protected]
Coverage Information
Coverage Summary
Eligibility
Contract Benefits
FEP Benefits and Eligibility
To access a patient’s Blue Health Record, click on the Eligibility screen under the
Coverage Information menu option. Enter the member’s contract number then click the
submit button. The screen will expand to show the member and dependent eligibility
information. Under the “Member Health Information” is where the Blue Health Record
link is found for each member on the policy.
Still not an iLinkBLUE user?
It’s never too late to join iLinkBLUE and take advantage of its many perks.
Use these easy instructions to gain access to iLinkBLUE:
1.
Complete and return the appropriate iLinkBLUE agreement packet (includes the Business Associate Addendum
and the Electronic Funds Transfer Application) for your provider location (this only needs to be done once per
location). They are available online at www.bcbsla.com/providers >Electronic Services >iLinkBLUE.
2.
After we process your agreement packet, you will be notified of your iLinkBLUE Identifier Number.
3.
Each user for your office should go to www.bcbsla.com/ilinkblue/ and select “New User? Click here.” Enter
all appropriate information to create a user name (each user must complete this process separately). Make a
note of your user name.
4.
Each person that registers will receive a temporary password in the mail via PIN mailer. This will be sent to the
correspondence address we have on your provider record.
5.
After you have received your temporary password, go to www.bcbsla.com/ilinkblue/ and click “Enter iLB”
and log on.You will then be asked to create a new password.
If you have questions regarding iLinkBLUE or EFT, please email ilinkblue.
[email protected] or contact the LINKLine at 1.800.216.BLUE (2583).
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hcrnews
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P.O. BOX 98029 • BATON ROUGE, LA 70898-9029
Healthcare Reform: New Rules, New Challenges, New Opportunities
HCR News
Find more online about
healthcare reform at:
www.BCBSLA.com/reform
HCR News is a newsletter on Healthcare Reform changes for
Blue Cross and Blue Shield of Louisiana network providers. We
encourage you to share this newsletter with your staff.
The content in this newsletter is for informational purposes
only. Diagnosis, treatment recommendations and the
provision of medical care services for Blue Cross members
are the responsibilities of healthcare professionals and facility
providers.
If you would like to receive this newsletter by email, please
contact us at [email protected]
PROVIDER RESOURCES
Reform Web
www.BCBSLA.com/reform
www.LHEC.net
Provider Web
www.BCBSLA.com >I’m a Provider
iLinkBLUE & EFT
[email protected]
1.800.216.BLUE (2583)
Provider Relations
[email protected]
1.800.716.2299, option 4
Network Development
[email protected]
1.800.716.2299, option 1
Provider Services
1.800.922.8866
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