User manual | the best in salon & spa management software

THE BEST IN SALON & SPA MANAGEMENT SOFTWARE
Used by more than 8,500 businesses globally
And more than 400 salons and spas in Australia, New Zealand & Pacific
salon | spa | hair | beauty | nail | tanning
Appointments | Scheduling | Waitlisting
Online Bookings | Web Based Sales
Customer Relationship Management | Comprehensive Mailing Program
Email notification & appointment reminders | SMS reminders
Inventory | Stock Control | Order Requisitions
Purchasing | Purchase Orders | Vendor Management
Quoting | Invoicing | Receipting
Full Point of Sale System | Billing
Loyalty | Reward Program
Staff Rosters | Reminders | Alerts
Gift Certificate | Vouchers | Redemption Coupons
Packages | Multiple services
Financial Reporting | Analysis | Graphical Reporting
Interfaces with QuickBooks and many other bookkeeping systems
Tanning Module designed especially for use in Solariums or Solarium equipped beauty salons
Touch screen | Cash Drawers | Bar Code Scanners | Magnetic Card Readers | Credit Card swipes
Receipt Printers | Thermal Printers | Web Cam / Digital Camera | PDA (hand held devices)
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Appointments & Scheduling
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Quick and Easy Scheduling of Appointments
Add to waitlist or add a quote for a customer
Simple adding and editing appointments, including colour coded and user-defined layout
Click and drag to change appointment times or staff block out times
Customized colour codes make it easy to quickly view when an employee is available to service a client. The
appointment screen offers diverse viewing options
Easy search for the next available appointment using the built-in search option
Create standing (recurring) appointments, daily, weekly, or monthly
Send automatic e-mail or SMS appointment reminders to clients
Complete Warning System
Automatic warning system, so you can avoid the following:
 Duplicate bookings - scheduling more than one appointment at the same time with same employee
 Employee/s not scheduled to work
 AM and PM warnings, so that a client has the correct AM or PM appointment
 Previous day booking
 Client birthday or anniversary
Service Scheduling
 Services can be set up to allow employees to be scheduled to work on a second client while the first client is waiting, for
example, for a perm to set or facial rest time. Standard services are built in, and all services can be easily modified to suit
your needs and you can add as many as you require.
 Completely customizable screens to suit your needs (columns, fonts, colours, times, warnings, display info)
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Customer Management Database
Easily keep track of your clients, their visits, preferences and loyalty
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Create detailed, unlimited client lists, including pictures by any segmentation and category
Track their referrals and loyalty
Track history, discounts and the like
Learn about your clientele from your salon management software. Salon/spa management is easier with a contact
database with all the important information you need about your customers
Has 270 built-in reports to display top spending clients, percent of clients retained by employees, and many others
Includes a mailing feature allowing you to create client mailing lists: Specify criteria such as customers who have not
visited within a certain time frame, customers who have a birthday within a certain period, top spending clients and
many more
Benefits of Contact Database
Operating a salon with Salon Iris adds…
 First and Last Name
 Work, home, mobile & preferred numbers
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Comments
 Gender
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E-mail Address and SMS texting
 Birth date
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Pictures, both before and after each visit
 Anniversary
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Referrals
 Category and Class, where you can enter a "keyword" about a client: This "keyword" can be used when generating
mailing lists and reports.
 Whether or not the client should be included on mailing lists
 File link - keep a special Word or spreadsheet file on your client and open it from the software when needed
Client History
Track following client history information:
 Total spend amount by the client
 Date of first / last visit
 Total number of visits
 First & last employee to service client
 Formula history
 Who referred the client
 Accumulated Loyalty credit
 No Show information
 Pricing and discounts
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Comprehensive Mailing and Marketing
Send mail outs, letters, offers, mail merge correspondence, chase up old clients
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A step by step wizard to help you find the customers you want…..
o Who has not visited for some weeks/months
(send a newsletter or special offer)
o Who has a birthday
(send a birthday card or letter)
o Special offer for males (new menu)
(send special offer)
o So many more examples to keep you in touch with your clients
A help guide is at your disposal every click of the way
Generate specials, offers; send new menus and services, Christmas and birthday cards, and more!
 Step 1
Step 2 
 Step 3
 Options:
o Print to labels, and
o Mail merge letters in Microsoft Word
o Mail merge and email
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Send Emails and SMS confirmations and reminders
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Send emails and SMS’ automatically using a ‘set and forget’ system that’s easy to manage, track and control
Customise emails and SMS based on your requirements
Reward your customers
Setup loyalty points and based on spend or visit….reward your frequent clients!
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Quickly build a loyalty system by rewarding your clients based on dollar$ spent with you or based on visits
o Earn loyalty points based on dollar$ spent
o Earn loyalty points based on certain products or services purchased
o Redeem loyalty points for certain retail products or even services (example: 1 hairspray when reaching 10 points)
o Give discounts when reaching certain point value (example: $250 discount when reaching 25 points)
o If needed manually adjust loyalty point balances per customer
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Reminders and Alerts
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Set reminders for employees that are associated with
specific bookings, clients, or just general reminders
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Reminders can have a status (open or closed) and a note
associated with each task
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Reminders can be shown automatically from time to time,
and also seen in a list
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Operational and management tasks allows your business
to be efficient and fast, staying ahead of your competition
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Open/Close procedures, staff reminders, once off or
periodic tasks (such as ordering, cleaning, security, client
reminders, and so on)
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Enter, track, trace and remind and report on such activities
as well as follow up until task is complete
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Excel in customer service when you can offer your client
his or her preferred coffee on arrival – Salon Iris pops up a
reminder if set on a per client basis
Easy Close and Rebook
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
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Easy process to close and rebook with frequency options
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Ability to report on capture rate of close/rebook
o Employee tracking
o Client tracking
o Overall business tracking
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Point of Sale and Billing
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Full Point of Sale functionality including gift cards/vouchers and package tracking, tips, credit card and cheque payments
as well as track employee sales
Easy to manage balances, totals and close out
Manage shifts and cash floats with ease
Capable of using reward points for redemption by valued customers – Salon Iris will advise you how many points and
what is available to redeem
Interfaces with most cash drawers, printers and scanners to streamline your business and to provide added security
Works with touch screens to further enhance sales and add a very professional touch
Set up customer accounts with full tracking of outstanding balances as well as credits
Comprehensive features to allow you to manage a customer loyalty program where regular customers are rewarded by
discounts, points or any other system you prefer
Simple close and rebook from the sale, ticket and booking screens
Set rosters, maintain employee details & clock-in
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Rostering / Employee Scheduling
 Configure & maintain employee rosters.
Rosters can be printed for each
employee and functions such as Shift
Swaps can be easily managed
 Booth renting (for contractors) is an easy
system and can track contractor sales,
cash floats and the like – show on
appointment book or not
 Built-in time clock system with the choice
of passwords for each employee or swipe
cards as an optional extra
 Maintains a database of employee
information and provides comprehensive
options about which data can be visible
to other employees or even clients (you
decide what information is publicly
available)
 Set passwords on screens to ensure
employees
cannot access certain
information, such as employee wages
Scheduling Resources
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Salon Iris supports tracking and booking available resources such as rooms, hot stones, chairs, and so on
Link resources to certain services/treatments if needed
Chair
Haircut
John
Tanning
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Salon Iris supports tracking and tanning to ensure safety and suitable usage in both add to and subtract from scenarios
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Reporting (graphical and data views)
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Includes over 200 built-in reports with the system
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Ability to create custom reports as you need
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View reports as a grid (data display) or even as a graphical view
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Extensive reports by category
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Totals reports (sales, cashiering, etc)
Client reports
Products reports
Services and packages reports
Tickets/bookings reports
Employee reports
Gift voucher and coupons reports
Miscellaneous reports
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Inventory / Stock Control & Purchasing
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Monitors levels of inventory (stock on hand) and based on preferred stock levels can compile a report of goods to order
Built in stock reminder function to prevent your stock levels from running too low or being out of stock
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Capable of ordering stock for you. Tell it how many of each item you need in stock and at what point you order more. It
will automatically print purchase orders for each vendor
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Read stock bar codes and even generate your own bar
codes for stock that doesn’t have its own. Adding a bar
code scanner to your point of sale system will enable you
to be even more streamlined and efficient
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Bar code scanners can also be used in store rooms or
display shelves for easy stock take and tracking. Simply
scan each item and then the results are downloaded into
Salon Iris and all stock figures are updated automatically
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Wide range of reports available to examine stock levels and usage
Gift Certificates, Packages and Pre-Paid Services
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Manage an unlimited number of Gift Vouchers
and Gift cards/coupons
Design your own customized vouchers
or use built-in templates
Use for products, services or packages
Use multiple times or until the balance is zero
Can be configured to receive an additional
percentage or fixed discount
Track per client gift vouchers/coupons used
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
On Line Booking – The Internet: A 24/7 sales agent
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Take appointments 24 hours a day 7 days a week over the Internet
Your customers can request appointments at any time. You have the option of accepting or rejecting the appointment.
Accepted appointments are automatically added into Salon Iris
A personalized web site is included so you can highlight your business, focus on sales and promote services
Automatically send emails to clients informing them of the status of their booking
It’s safe and secure. None of your client, appointment or pricing details are stored on the Internet
Let your customers spend their time looking up and booking their appointments so your employees don’t have to
You decide what you want to show on your web site. You can choose to list all products and services including pricing or
just a selection. Even announce special web offers to promote your business as you see fit
Your computer automatically connects to the Internet to update your web site with changes you make to Salon Iris
Keep your database simple, clean and backed up!
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A system that automatically backs up while you work….no manual back ups. Just set and forget!
A highly configurable system set to your preferences
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost
Training videos, Online tutorials, User Manual and Help System
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Salon Iris is shipped with training videos to
help you get the most from your system.
Includes cashiering, end of day procedures,
reporting, gift voucher purchases and
redemptions, booking appointments, as well
as scheduling staff, and so much more
Integrate your printer, cash drawer, PDA, bar code scanner…
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Compatible with all types of add on hardware to improve your business:
 Cash drawer for secure and convenient cash handling
 Bar Code Scanner to streamline purchases and stock takes
 Magnetic card reader for improved credit card processing, employee sign in or gift voucher scanning.
 Colour digital camera allows you to keep a record of clients history with before and after photos of hair styles, beauty
treatments or any other service you can imagine
 Receipt printer for professional styled receipts
 Touch Screen to eliminate items such as keyboards and mice from the service counter for a streamlined and
professional look as well as faster service
For more on Salon Iris contact:
iHost Hospitality Pty Ltd
Level 2, 448 St Kilda Road
Melbourne VIC 3004
Free Call: 1300 653 105
Email:
[email protected]
Web Site: http://www.ihost-hospitality.com/saloniris
iHost Hospitality Pty Ltd
Tel: 1300 653 105
e-mail: [email protected]
Level 2, 448 St Kilda Rd, Melbourne, VIC 3004 Australia
Web: www.ihost-hospitality.com
Twitter: http://twitter.com/trustihost

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