Congratulations - Vtp
User’s manual
on purchasing your new VTech product. Before using this
telephone, please read Important safety instructions below.
This manual has all the feature operations and
troubleshooting necessary to install and operate your new
VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative
and feature rich VTech product. For support, shopping,
and everything new at VTech, visit our website at In Canada, please visit
Important safety instructions
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury,
including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use
liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water such as near a bath tub, wash
bowl, kitchen sink, laundry tub or swimming pool, or in a wet
basement or shower.
5. Do not place this product on an unstable table, shelf, stand or other
unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base
and handset are provided for ventilation. To protect them from
overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product
should never be placed near or over a radiator or heat register. This
product should not be placed in any area where proper ventilation is
not provided.
7. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of
power supply in your home or office, consult your dealer or local
power company.
8. Do not allow anything to rest on the power cord. Do not install this
product where the cord may be walked on.
9. Never push objects of any kind into this product through the slots in
the telephone base or handset because they may touch dangerous
voltage points or create a short circuit. Never spill liquid of any kind
on the product.
10. To reduce the risk of electric shock, do not disassemble this product,
but take it to an authorized service facility. Opening or removing
parts of the telephone base or handset other than specified access
doors may expose you to dangerous voltages or other risks.
Incorrect reassembling can cause electric shock when the product is
subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer servicing to an
authorized service facility under the following conditions:
• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls
may result in damage and often requires extensive work by an
authorized technician to restore the product to normal operation.
• If the product has been dropped and the telephone base and/or
handset has been damaged.
• If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical
storm. There is a remote risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the
leak. Under certain circumstances, a spark may be created when
the adapter is plugged into the power outlet, or when the handset
is replaced in its cradle. This is a common event associated with
the closing of any electrical circuit. The user should not plug the
phone into a power outlet, and should not put a charged handset
into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there
is adequate ventilation. A spark in such an environment could create
a fire or explosion. Such environments might include: medical use
of oxygen without adequate ventilation; industrial gases (cleaning
solvents; gasoline vapors; etc.); a leak of natural gas; etc.
15. Only put the handset of your telephone next to your ear when it is in
normal talk mode.
Parts checklist
Your telephone package contains the following items. Save
your receipt and original package in case it is necessary to
ship your telephone for warranty service.
2. Place the telephone
base on the table and
reverse the handset
tab as shown.
Volume switch
Switch to set the handset listening
volume to high, medium or low.
Telephone installation
3. Plug the telephone line cord into a telephone
wall jack and put the handset on the
telephone base.
Your telephone base comes in wall mount position. You
can mount your telephone on a wall or place it on a table.
If you subscribe to digital subscriber line (DSL)
high-speed Internet service through your telephone line,
you must install a DSL filter between the telephone line
cord and telephone wall jack. The filter prevents noise
and caller ID problems caused by DSL interference.
Contact your DSL service provider for more information
about DSL filters.
To mount the telephone on the wall:
1. Route the excess telephone line cord through the
channel on the bottom of the telephone base, and
then plug the other end of the telephone line cord
(or the DSL filter) into a telephone wall jack.
Telephone line cord
Telephone wall jack
Ringer volume
Use the ringer switch on the handset to
set the ringer on or off. The ringer volume
is set to on by default. If it is set to off,
this telephone will not ring when there is an
incoming call.
Dial mode
Choose the suitable dial mode before using
this telephone.
If you have touch-tone dialing service, slide
the Dial switch to tt. If you have pulse
(rotary) service, slide the Dial switch to dp.
There are some occasions that you need to switch
between touch-tone dialing (TT) and pulse dialing (DP)
during a call such as some tone activated computer
systems (for example, telephone banking). In this case,
slide the dial switch to change the dial mode while on
a call without disconnecting it.
A DSL filter (not
included) is required
if you have DSL
high-speed Internet
User’s manual
Handset volume
User’s manual
Handset tab
Telephone base and handset with
telephone line cord installed
Handset layout
Switch hook
During a call,
press to answer
an incoming call
when you receive
a calling alert.
When held down,
the telephone is in
idle mode.
Dialing keys
Press to enter the
phone number
you want to dial.
Press to redial the
last number dialed.
2. Place the handset on the
telephone base, and then
align the holes on the
telephone base against the
mounting studs. Then push
the telephone down until it is
securely in place.
Switch to turn the
ringer on or off.
Switch to choose
touch-tone (TT)
dialing or pulse
(DP) dialing.
Making a call
Pick up the handset and wait for a dial tone. Then dial
the telephone number.
Answering a call
When there is an incoming call, pick up the handset.
Ending a call
Place the handset back to the telephone base.
When released, the
telephone is ready
to make a call.
Slide the volume switch at the side of the
handset to adjust the listening volume. You
can set the listening volume to high, medium
or low.
To convert from wall mount to
tabletop position:
1. Slide the telephone base up and
remove it from the wall plate. Unplug
the telephone line cord (or the DSL
filter) from the wall.
This telephone stores the last telephone
number dialed. The redial number can be up
to 32 digits.
• Lift the handset and then press Redial
to dial the last number dialed.
Erasing the last number dialed
For privacy, you can erase the redial memory.
Lift the handset, then press 1 and hang up.
If the last number dialed has more than 32 digits, the
number will not be saved in the redial memory.
When you subscribe to call waiting service from your
telephone service provider, you hear an alert tone if
there is an incoming call while you are already on a
call. Contact your telephone service provider for more
information about subscriber services.
• Press Flash to put the current call on
hold and take the new call.
• Press Flash at any time to switch back
and forth between calls.
If you have difficulty with your telephone, please try the
suggestions below. For customer service, visit our website at or call 1 (800) 595-9511. In Canada, go
to or call 1 (800) 267-7377.
My telephone does not work at all.
• Disconnect the telephone base from the telephone wall jack and plug
in a working telephone. If the other telephone does not work, the
problem is probably in the wiring or telephone service. Contact your
telephone service provider (charges may apply).
I cannot get a dial tone.
• Disconnect the telephone base from the telephone wall jack and
connect a different telephone. If there is no dial tone on this telephone
either, the problem is in your wiring or telephone service. Contact your
telephone service provider (charges may apply).
I cannot dial out.
• Try the suggestion above.
• Make sure there is a dial tone before dialing.
• Make sure the telephone is set to the correct dial mode (pulse dialing
or tone dialing) for the service in your area.
• Make sure all the telephones connected to the same line are hung up.
• If other telephones in your home are having the same problem, the
problem is in the wiring or telephone service. Contact your telephone
service provider (charges may apply).
• Eliminate any background noise. Noise from a television, radio or other
appliances may cause the telephone not to dial out properly. If you
cannot eliminate the background noise, try dialing from another room
with less background noise.
The telephone does not ring when there is an incoming call.
• Make sure the Ringer is on.
• Make sure the telephone line cord is plugged in properly.
• Make sure your handset is correctly put on the telephone base.
• There may be too many extension phones on the telephone line to
allow all of them ring simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the
problem is in the wiring or telephone service. Contact your telephone
service provider (charges may apply).
• Test a working telephone at the telephone wall jack. If another
telephone has the same problem, the problem is in the telephone wall
jack. Contact your telephone service provider (charges may apply).
My calls cut in and out while I am using the telephone.
• If you subscribe to high-speed Internet service (digital subscriber line DSL) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack. The filter prevents
noise caused by DSL interference. Contact your DSL service provider
for more information about DSL filters.
• If your telephone is plugged in with a modem or a surge protector, plug
the telephone (or modem/surge protector) into a different location.
If this doesn’t solve the problem, relocate your telephone or modem
farther apart from each other, or use a different surge protector.
• If other telephone in your home are having the same problem, the
problem is in the wiring or telephone service. Contact your telephone
service provider (charges may apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a
different telephone. If you still hear other calls, the problem is probably
in the wiring or telephone service. Call your telephone service provider
(charges may apply).
I subscribe to a nontraditional telephone service that uses
my computer to establish connections, and my telephone
doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your
nontraditional telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB
port on your computer. Do not plug into a multiple port USB hub (USB
splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have
enough power. In these instances, try using a USB hub with its own
external power supply.
• If you are using a firewall, it may prevent access to your nontraditional
telephone service. Contact your service provider for more information.
Common cure for electric equipment.
• If the telephone is not responding normally, try putting the handset in
its base. If it does not fix the problem, try the following (in the order
1. Unplug the telephone line cord from the telephone wall jack.
2. Wait a few minutes.
3. Plug the telephone line cord back into the wall jack.
General product care
To keep your telephone working well and looking good, follow these
• Avoid putting it near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
• Do not expose it to direct sunlight or moisture.
• Avoid dropping the telephone or treating it roughly.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this
can damage the finish.
• Retain the original packaging in case you need to ship it at a later date.
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation. Privacy of communications may not be ensured when
using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according to
the intended usage of the product. This product has been tested and found to comply
with the FCC criteria. The handset may be safely held against the ear of the user.
The telephone base shall be installed and used such that parts of the user’s body
other than the hands are maintained at a distance of approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical
requirements adopted by the Administrative Council for Terminal Attachments
(ACTA). The label on the back or bottom of this equipment contains, among other
things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be
provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the
telephone network must comply with applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular
jack that is also compliant. An RJ11 jack should normally be used for connecting to a
single line and an RJ14 jack for two lines. See the installation instructions in the
user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you
may connect to your telephone line and still have them ring when you are called. The
REN for this product is encoded as the 6th and 7th characters following the US: in the
product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum
of all RENs should be five (5.0) or less. For more information, contact your telephone
service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does
not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until
the problem has been corrected. Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents. For repair procedures, follow the
instructions outlined under the Limited warranty.
If this product is equipped with a corded or cordless handset, it is hearing aid
If this product has memory dialing locations, you may choose to store emergency
telephone numbers (e.g., police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference, including
interference that may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the
Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.6A. The REN
is an indication of the maximum number of devices allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
This product meets the applicable Industry Canada technical specifications.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of
purchase (“Consumer” or “you”) that the Product and all accessories provided in
the sales package (“Product”) are free from defects in material and workmanship,
pursuant to the following terms and conditions, when installed and used normally and
in accordance with the Product operating instructions. This limited warranty extends
only to the Consumer for Products purchased and used in the United States of
America and Canada.
What will VTech do if the Product is not free from defects in
materials and workmanship during the limited warranty period
(“Materially Defective Product”)?
2. Product that has been damaged due to repair, alteration or modification by anyone
other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions,
network reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech
accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United
States of America or Canada, or used for commercial or institutional purposes
(including but not limited to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation
or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service, please visit our website at, or call
1 (800) 595-9511. In Canada, go to, or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual - a check of the
Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and are responsible for delivery or handling charges
incurred in the transport of the Product(s) to the service location. VTech will return
repaired or replaced Product under this limited warranty. Transportation, delivery
or handling charges are prepaid. VTech assumes no risk for damage or loss of the
Product in transit. If the Product failure is not covered by this limited warranty, or proof
of purchase does not meet the terms of this limited warranty, VTech will notify you
and will request that you authorize the cost of repair prior to any further repair activity.
You must pay for the cost of repair and return shipping costs for the repair of Products
that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech
service location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product
purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It
supersedes all other written or oral communications related to this Product. VTech
provides no other warranties for this Product. The warranty exclusively describes all of
VTech’s responsibilities regarding the Product. There are no other express warranties.
No one is authorized to make modifications to this limited warranty and you should not
rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you
may also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited
to one year from the date of purchase. Some states/provinces do not allow limitations
on how long an implied warranty lasts, so the above limitation may not apply to you.
In no event shall VTech be liable for any indirect, special, incidental, consequential, or
similar damages (including, but not limited to lost profits or revenue, inability to use the
Product or other associated equipment, the cost of substitute equipment, and claims
by third parties) resulting from the use of this Product. Some states/provinces do not
allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt
as proof of purchase.
During the limited warranty period, VTech’s authorized service representative will
repair or replace at VTech’s option, without charge, a Materially Defective Product.
If we repair the Product, we may use new or refurbished replacement parts. If we
choose to replace the Product, we may replace it with a new or refurbished Product
of the same or similar design. We will retain defective parts, modules, or equipment.
Repair or replacement of the Product, at VTech’s option, is your exclusive remedy.
VTech will return the repaired or replacement Products to you in working condition.
You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the
date of purchase. If VTech repairs or replaces a Materially Defective Product under
the terms of this limited warranty, this limited warranty also applies to repaired or
replacement Product for a period of either (a) 90 days from the date the repaired or
replacement Product is shipped to you or (b) the time remaining on the original
one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect,
inundation, fire, water or other liquid intrusion; or
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton,
Oregon 97008.
Distributed in Canada by VTech Technologies Canada Ltd., Richmond,
B.C. V6W 1L5.
All rights reserved. Printed in China. Version 5.
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