User Manual
CONTENTS
1 • GETTING STARTED
Introduction to Q2 Fingerprint Reader
Complete Package of Q2 Model
Materials Provided with Q2 Model
Basic Features of Q2 Model
4
6
6
7
2 • USING THE Q2 FINGERPRINT READER
Using the Fingerprint Reader
Tips for Best Fingerprint Enrollment
Initial Set Up of the Q2 Fingerprint Reader
Date/Time Adjustment
Enrollment
Enrollment of Supervisor/Administrator
Enrollment of Normal User
Fingerprint Verification
• 1 to Many (1:N) Fingerprint Matching
• 1 to 1 (1:1) Fingerprint Matching
Password Enrollment
Password Verification
Deleting Users
8
9
10
10
11
11
13
14
14
14
15
16
16
3 • RFID CARD FUNCTION ON Q2 MODEL
HARDWARE
Enrollment of RFID Card In Q2
• RFID Card Only
• RFID Card + Fingerprint
• RFID Card + Password
Verification of RFID Card In Q2
• RFID Card Only
• RFID Card + Fingerprint
• RFID Card + Password
IPTime SOFTWARE
Fingerprint Management
Download of RFID Card Users From Reader
Update of RFID Card Users To Reader
Types of Verification Method
18
18
18
19
20
21
21
21
22
23
23
23
25
26
CONTENTS
4 • ACCESS OPTIONS
Brief Introduction to Access Options
Verification Flow of Access Options
Function Description Definition of Time Zone
Definition of Grouping Function
User Access Options
Access Comb
Dsen. Delay (Door Sensor Delay)
Dsen. Mode (Door Sensor Mode)
Dsen. Alarm (Door Sensor Alarm)
Duress Options
Management of Duress Fingerprint
Help Key
Trigger Method
Alarm Delay
28
30
31
32
32
34
34
34
34
35
35
35
36
36
5 • THE OTHER FUNCTIONS
Pen Drive Management
System Option
Communication Option
Log Option
Auto Test
System Info
37
38
38
39
39
40
6 • INSTALLATION & COMMUNICATIONS (For Installer only)
2
C2 Controller
Power Supply Connection
Communication Connection
TCP/IP Connection
RS232 Connection
RS485 Single Connection
RS485 Network Connection
Access Control Connection
Normal Closed Lock Connection
Normal Open Lock Connection
41
43
43
43
45
45
46
47
47
47
APPENDIX • TROUBLESHOOTING
48
1 • GETTING STARTED
INTRODUCTION TO Q2 FINGERPRINT READER
The Q2 model of time attendance and door access control system comes with standard capacities of fingerprint templates (1500) and transaction logs (50,000), suitable for small and
medium enterprise office environment. The Q2’s fingerprint sensor is exceptionally fast and accurate, it can read every fingerprint in less than 2 seconds and provide correct verification results
every time.
With its RFID card function, Q2 is attractive to corporations that have huge employee traffics or
for those who require combination of biometrics and card system in attendance or door access
system. The Q2 model is embedded with a built-in controller to ease door access installation
without the need to source for external controller.
In addition, the availability of the standard communication protocol of TCP/IP and extra USB flash
disk port, Q2 offers easy communication to smoothen the data transfer between the Q2 readers
and the software.
The Q2 model is readily bundled with multilingual IPTime Software for efficient data storage and
reader management.
3
Specifications
Model
Q2
4
Surface finishing
ABS
Functions
Time Attendance System & Access Control
FP template capacity
1,500
Transaction log
50,000
Connections
TCP/IP, RS232, RS485, USB flash disk, 26-bits Wiegand output
Subnet mask & Gate way
Available
Card reader
RFID reader
Card capacity
65535 cards users
Sensor
Optical sensor with silicon coating
Software language available
English, Arabic, Chinese Simplified, Chinese Traditional, French,
German, Indonesian, Malay, Russian, Farsi, Portuguese, Spanish,
Thai and Vietnamese.
Complete Package of Q2 Model
ITEM
Q2
Fingerprint reader
√
Screwdriver
√
RFID card (5 pieces)
√
C2 controller
√
Power cable
√
RS232 cable
√
TCP/IP cable
√
5
RS485 connector
√
RS485 wire
√
Bell wire
√
Alarm wire
√
USB extension
√
Materials provided with Q2 Model
Q2 Model
6
Hardware User Manual
√
Software User Manual
Sample of enrollment form
√
√
Basic Features of Q2 Model
1 L.E.D. Display •
Note
2 USB Port•
3 LCD Display •
USB Port for
data transfer. •
4 Keypad •
5 Fingerprint Sensor & RFID card induction area •
Note
• Escape/Cancel
• Scroll Up/Check-In
Number pad (0-9) •
• Scroll Down Check-Out
• Menu Function
Doorbell •
Remore
“induction area”
• OK
1 L.E.D Display - The L.E.D display has two lights.
1. Green: The reader is in standby mode or to indicate that user has been successfully verified.
2. Blue: To indicate that user verification has failed.
2 LCD Screen - Screen that displays instructions and status of the reader.
3 USB Port - To upload/download users information, password, fingerprint, and transaction logs
via USB flash disk.
4 Keypad - Keys of 0-9, an OK button, an Escape/Cancel button, a Scroll up/Check-In button, a
Scroll Down/Check-Out button, a doorbell button and a menu button.
5 Fingerprint Sensor - For user to place fingerprint for identification/verification.
7
2 • USING THE Q2 FINGERPRINT READER
Q2 fingerprint reader provides 4 types of enrollment method:
•
Fingerprint Enrollment
User enrolls his fingerprint template into a reader and the template will be used for future
verifications.
•
Password Enrollment
For user who has difficulty to enroll his fingerprint due to poor fingerprint quality, he is recommended to use password. Password enrollment is also suitable for visitors and temporary
workers.
•
Fingerprint and Password Enrollment
Under this option, a user can enroll both fingerprint and password at the same time. The user
can either use fingerprint or password to report attendance or to gain access.
•
Card Enrollment
User can enroll with a RFID card, to report time attendance and to gain access.
USING THE FINGERPRINT READER
This chapter will guide on how to use the
fingerprint reader effectively. To get a
good reading every time, a fingerprint enrollment for the first time must be done
properly.
• Center points
8
What you should do
TIPS FOR BEST FINGERPRINT ENROLLMENT
There are 5 tips to get good fingerprint enrollment:
•
What you should NOT do
•
Make sure the finger is not wet, too dry, injured or dirty
The finger needs to be slightly moist to enable the sensor to
read the minutiae points on the fingerprint.
•
Place the center points of your finger at the center of the
sensor
The center points of a finger is an area where there is a swirl
and the center points must be properly placed on the sensor
during enrollment.
UPRIGHT
•
Don’t press hard at the sensor, just place your finger on the
sensor
The sensor is reading minutiae points of your finger and placing
a finger properly on the sensor will prompt the sensor to read
those points. Pressing your finger hard on the sensor is not
necessary.
ASKEW
OFF CENTER
Use INDEX finger
Index finger is smaller than thumb and it can be comfortably
placed on the sensor. The use of thumb is not recommended
because the center points might not be placed properly on the
sensor, hence cannot be read by the sensor due to its larger
size.
Place finger flat on the fingerprint sensor. Make sure the
finger’s midpoint is placed at
the center of the fingerprint
sensor.
•
Don’t do enrollment under bright light or direct sunlight
It is important to note that bright light or sunlight could interfere with the reading of the sensor. Avoid placing the reader
under direct sunlight or bright light to avoid difficulty in enrollment and future verification.
PART
9
INITIAL SET UP OF THE Q2 FINGERPRINT READER
Date/Time Adjustment
When first installing the Q2 fingerprint
reader, it is important to set the correct
date and time.
Follow the steps below to access the
Date/Time adjustment menu:
When you see this
Welcome
Check-In
08:24
07-01-08
MENU
Press once
6
Press once
OK
Press once
OK
Press once
OK
Press once
Mon
User Manage
4 Options
Sys Info
4 System Opt
Power Mng
Comm Opt
4 Date Time
Language
ENG
Fmt DD-MM-YY
YY-MM-DD
24H
2008-1-17
08:24:25
ESC
OK
10
| Do this
Use the keypad to key in the
year, month and date. Scroll
down more to change the
day, hour, minute and seconds
OK
Press once
Enrollment
To assist in fingerprint enrollment, we have designed a form for the administrator to use to keep
track of the enrollment detail or you can design your own form to suit to your company’s requirements.
User Enrollment Template Form for Q2 Reader
No.
User ID
Employee No.
Name
Department
Reader ID:____________________
IC No.
No. of Fingers
Enrolled
Date
Registered
Note
Signature
Enrollment of Supervisor/Administrator
Once the Q2 reader is switched on, a display on the screen will appear. First, to enroll a supervisor
or an administrator, who is the in-charge person to administer the fingerprint templates and the
transaction data in the reader. Choose trustworthy people for this particular role.
11
When you see this
Welcome
| Do this
When you see this
Check-In
08:24
07-01-08
MENU
Press once
Mon
4 User Manage
Options
Sys Info
OK
New Enroll
00001
Place Finger...
ESC/Exil
Admin Accredit
Supervisor
ESC
OK
Enroll FP
New Enroll
ESC
OK
User ID 00001
ESC
12
Press once
OK
Press once
00001-0
ESC
OK [Save]
OK
Press once
OK
Press once to
confirm or
Press once to
cancel operation
ESC
OK
ESC
Press once to
confirm or
Press once to
cancel operation
Read page 9 for tips on fingerprint scanning technique.
OK
ESC
ESC
New Enroll
4 Enroll FP
Enroll Pwd
FP & Pwd
New Enroll
6
Place the center point of fingerprint properly on the sensor. Place fingerprint 3 times
during enrollment.
This shows templates has been
successfully captured; and “-0”
means that the first fingerprint
template is recorded.
Press once
New Enroll
Enroll User
4 Enroll Admin
Delete
| Do this
Continue?
ESC
OK [Save]
Backup Enroll
00002-1
Place Finger...
ESC/Exil
Backup Enroll
User ID 00001-1
OK
Press once to
confirm or
Press once to
cancel operation
Press once to add
backup fingerprint for
enrolled user ID. or
Press once to add
new user
Place the center of your fingerprint properly at the sensor.
Place the fingerprint 3 times in
order for the reader to capture
the fingerprint templates.
This shows templates has been
successfully captured; the “-1”
means template of the second
finger is captured good.
ESC
OK [Save]
Press once to
OK
confirm or
Press 1 on the keypad for ID
ESC Press once to
00001
cancel operation
Press once to
OK
confirm or
OK
Press once to
ESC
Congratulations! A supervisor has been enrolled in the
cancel operation
system. As a supervisor, he can manage the Q2 fingerprint reader by adding users, deleting users and various
other functions through the keypad.
Enrollment of Normal User
A normal user is only allowed to use reader
for identity verification, and he does not have
any other authorities to access the system. To
add a normal user, follow the steps below:
When you see this
Welcome
08:24
MENU
New Enroll
User ID 00002
ESC
OK
Press once
New Enroll
Mon
00002-0
ESC
4 User Manage
Options
Sys Info
OK
4 Enroll User
Enroll Admin
Delete
OK
Press number 2 on the keypad
for ID 00002
Press once to
OK
confirm or
ESC Press once to
cancel operation
OK [Save]
Press once
This shows template has been
successfully captured; the “-0”
means template of first finger is
captured good.
OK
ESC
New Enroll
Press once
ESC
Continue?
ESC
4 Enroll FP
Enroll Pwd
FP & Pwd
OK
New Enroll
OK
New Enroll
ESC
| Do this
Place the center point of your
fingerprint properly at the sensor. You need to place your fingerprint 3 times for your reader
to capture your fingerprint
template.
New Enroll
00002-1
Place Finger...
ESC/Exi
| Do this
Check-In
07-01-08
When you see this
OK
ESC
Press once
Press once to
confirm or
Press once to
cancel operation
OK
Backup Enroll
00002-1
Place Finger...
ESC/Exil
Backup Enroll
User ID 00002-1
ESC
OK [Save]
OK
Press once to add
backup fingerprint for
enrolled user ID. or
Press once to add new
user.
Place center point of fingerprint
properly at the sensor. Place
the fingerprint 3 times for your
reader to capture your fingerprint template.
This shows template has been
successfully captured; the “-1”
means template of first finger is
captured good.
OK
ESC
To enroll more users, repeat the same steps above.
Press once to
confirm or
Press once to
cancel operation
Press once to
comfirm
Press once to go back
13
Fingerprint Verification
Q2 reader supports 2 types of fingerprint verification method. User can choose either method to
verify his fingerprint at the reader.
2 types of fingerprint verification methods are:
• 1 to Many (1:N) fingerprint matching
• 1 to 1 (1:1) fingerprint matching
1 to Many (1:N) Fingerprint Matching
When you see this
Welcome
Check-In
FP Verify
Remove finger
FP Verify
User ID 00001
Verified
FP Verify
Please Try Agn.
When you see this
Welcome
Place the enrolled finger properly on the fingerprint sensor.
08:24
07-01-08
14
| Do this
1 to 1 (1:1) Fingerprint Matching
Mon
Check-In
08:24
07-01-08
Mon
| Do this
Key in the user ID as defined
when enrolling a finger on the
Q2 fingerprint reader. For example 1 for 00001.
Wait a second before removing
the finger from the fingerprint
sensor.
1:1 FP Verify
User ID 00001
ESC
OK[Pwd]
Place the enrolled finger properly on the fingerprint sensor.
Q2 reader verifies that the user
ID is 00001.
1:1 FP Verify
User ID 00001
Verified
The Q2 fingerprint sensor verifies that the user ID is 00001.
If a finger failed to be verified by
the Q2 reader, it will prompt the
user to try again.
1:1 FP Verify
User ID 00001
Please Try Agn.
If a finger failed to be verified by
the Q2 reader, it will prompt the
user to try again.
Password Enrollment
For user who cannot enroll his fingerprint,
he can choose to use passwords. Follow the
steps below:
When you see this
Press number 3 on the keypad
for ID number 00003
New Enroll
User ID 00003
ESC
When you see this
Welcome
| Do this
08:24
07-01-08
OK
OK
New Enroll
Input Pwd****
Check-In
MENU
Press once
ESC
OK
Mon
4 User Manage
Options
Sys Info
OK
Press once
New Enroll
Input Pwd****
Pwd Affirm*****
ESC
OK
New Enroll
4 Enroll User
Enroll Admin
Delete
OK
Press once
00003-P
ESC
| Do this
OK [Save]
ESC
Key in the password
Maximum 5 characters in
length
Press once to
OK
confirm
Retype the password for confirmation and
Press once to
OK
confirm
The “-P” shown means that
password has been successfully recorded.
OK
ESC
4 Enroll FP
Enroll Pwd
FP & Pwd
6
Press once
OK
Press once
New Enroll
OK
New Enroll
ESC
OK
ESC
Press once to
confirm or
Press once to cancel
operation
Press once to
confirm or
Press once to cancel
operation
u see this
Press once to confirm
or
Press once to cancel
operation
15
Password Verification
User with password enrollment can always use
password to report attendance or gain access
from the readers.
When you see this
Welcome
Mon
User ID 00003
ESC
OK
Pwd Affirm
User ID 00003
OK[PWD]
Pwd Affirm
User ID 00003
OK
Press once to confirm
Key in the matching password
by using keypads
OK
Press once to confirm
The Q2 fingerprint reader
verifies that user ID user ID
is 00003
| Do this
Check-In
08:24
07-01-08
Press OK to confirm that it is
the correct ID.
1:1 FP Match
16
Welcome
Key in the user ID by using
keypad
08:24
Verified!
The system also allows deletion of user from
the system. This is important as employees
come and go. Therefore, for those who had
left the company, their fingerprint templates
or records must be deleted from the system
to avoid any
misuse of the system. Only an administrator or
a supervisor has the rights to delete user. Follow the steps below to delete any user:
When you see this
Check-In
07-01-08
ESC
| Do this
Deleting Users
MENU
Press once
OK
Press once
6
Press 2 times
OK
Press once
Mon
4 User Manage
Options
Sys Info
Enroll User
Enroll Admin
4 Delete
Delete
Key in user ID
User ID 00001
ESC
OK
OK
Press once
When you see this
Del Fingerprint
OK
1-0
ESC
OK
1
OK
Press once to
confirm or
Press once to cancel
operation
Press once to
confirm or
ESC Press once to cancel
operation
Press once to
confirm or
ESC Press once to cancel
operation
OK
Del User
Delete
ESC
ESC
OK
Del User
ESC
| Do this
OK
User will be deleted from the reader following
the above steps.
Note
Remember to key in the correct User ID
for deletion.
17
3 • RFID CARD FUNCTION ON Q2 MODEL
HARDWARE
Enrollment of RFID Card In Q2 Model
Q2 supports enrollment of RFID card. User can
use RFID card only to report his attendance in
the reader. The reader provides 3 extra enrollment methods, which include:
• RFID card only
• RFID card + fingerprint
• RFID card + password
Each RFID card has a unique Card ID. During
enrollment, this Card ID will be read from an
RFID card, and it will be matched with a User ID
supported by the reader.
RFID card only
Each RFID card user must register his RFID
card to Q2 , regardless of whether he is using
RFID card only or he combines the Card ID with
fingerprint, or with password.
RFID card users who do not enroll their fingerprints or password into a reader will only be
able to use RFID card to report for time attendance when the reader is configured to read
card only.
18
To configure the reader to read RFID card
ONLY follow the steps below:
When you see this
Welcome
| Do this
Check-In
08:24
07-01-08
Press once
OK
Press once
OK
Press once
6
Press 3 times
Mon
Menu
4 User Manage
Options
Sys Info
User Manage
4 Enroll User
Enroll Admin
Delete
Enroll User
Enroll Pwd
FP & Pwd
4 Reg RFID
MENU
5
OK
Press once
OK
Press once
Reg RFID
New Enroll
ESC
OK
When you see this
| Do this
New Enroll
User ID 00001
ESC
OK
Keyin ID
Press once to confirm
OK
New Enroll
Show the card
User ID 00001
ESC
OK
New Enroll
CARD:9067337
User ID 00001
ESC
OK
New Enroll
ESC
08:24
Menu
User Manage
4 Options
Sys Info
The card ID and the user ID will
be shown on the display.
Press once to confirm
OK
or
ESC Press once to cancel
operation
Options
v
Comm Opt
Log Opt
4 Access Options
OK
Press once to confirm
ESC
Press 5 times to return to the main menu
New Enroll
Continue?
OK
RFID Card + Fingerprint
Users must register their RFID cards to the
reader before they can use the card and fingerprint to report for time attendance.
Before a reader could read any RFID card, it
must be configured correctly to accept RFID
card information. Follow the steps below to do
reader configuration.
Enroll User
Enroll Pwd
FP & Pwd
4 Reg RFID
5
Group VerType
4 1 FP/PW/RF
2 FP/PW/RF
3 FP/PW/RF
Group VerType
Save?
ESC
MENU
Press once
6
Press once
OK
Press once
6
Press 4 times
OK
Press once
6
Press 10 times
Mon
Place card at the induction area
(the keypad area). The card ID
will be read by the reader.
OK
| Do this
Check-In
07-01-08
00001-C
ESC
When you see this
Welcome
OK(Save)
OK
Press once
OK
Press once
OK
Press to choose
FP/PW/RF
Press once
ESC
Press once
OK
Press once
6
ESC
Press 3 times to
return to the main
menu
User needs to enroll his fingerprint to enable
him to use the card with fingerprint
19
When you see this
Welcome
| Do this
When you see this
Check-In
08:24
07-01-08
Press once
Press once
OK
Press once
OK
RFID Card + Password
User must register his RFID cards with the
reader before he can use the RFID card with
password to report time attendance.
OK
Press once
ESC
Press once
OK
Backup Enroll
Configure the reader to request for a password.
OK
Backup Enroll
00001-0
Place Finger
ESC
OK
Welcome
OK
Press once to confirm
Place center of the fingerprint
properly at the sensor. You
need to place the fingerprint 3
times for the reader to capture
the fingerprint template.
07-01-08
| Do this
Check-In
08:24
Key in user ID that has been
enrolled with RFID card
User ID 00001
20
ESC
When you see this
New Enroll
ESC
Continue
ESC
Enroll FP
ESC
OK
OK(Save)
Backup Enroll
OK
5
ESC
User ID 00001
ESC
Mon
User Manage
5
4 Enroll User
Enroll Admin
Delete
Enroll User
4 Enroll FP
Enroll Pwd
FP & Pwd
Backup Enroll
MENU
Menu
5
4 User Manage
Options
Sys Info
| Do this
MENU
Press once
6
Press once
OK
Press once
6
Press 4 times
OK
Press once
Mon
Menu
5
User Manage
4 Options
Sys Info
Options
v
Comm Opt
Log Opt
4 Access Options
When you see this
Access Options 5
Duress Options
Alarm CNT
0
4 Group VerType
Group VerType
4 1 FP/PW/RF
2 FP/PW/RF
3 FP/PW/RF
Save?
OK(Save)
When you see this
6
Press 10 times
OK
Press once
OK
Press once
OK
Press to choose
FP/PW/RF
Press once
ESC
Press once
OK
Press once
ESC
Press 3 times to
return to the main
men
6
Group VerType
ESC
| Do this
User needs to enroll his password to enable
him to use the card with password.
When you see this
Welcome
Press once
Mon
User Manage
5
4 Enroll User
Enroll Admin
Delete
OK
Enroll FP
New Enroll
ESC
ESC
Backup Enroll
Input Pwd 00002
ESC
OK
Backup Enroll
ESC
Key-in user ID enrolled with
RFID card
OK
Press once
Key-in password, maximum 5
numeric numbers
Input Pwd xxxx
OK
OK
Press once
Re-enter password to confirm
Pwd Affirm xxxx
OK
00001-0
Press once
ESC
ESC
OK(Save)
Backup Enroll
ESC
Continue?
OK
Press once
OK
Backup Enroll
OK
Press once
Press once
Input Pwd xxxx
MENU
Menu
5
4 User Manage
Options
Sys Info
5
Backup Enroll
Check-In
08:24
07-01-08
| Do this
Enroll User
Enroll FP
4 Enroll Pwd
FP & Pwd
| Do this
Press once
ESC
Press once to confirm
or
Press once to cancel
operation
Press 5 times to
return to main menu
OK
21
Verification With RFID Card In
Q2 Model
RFID card user can do verifications at Q2
model by using the following combinations:
• RFID card only
• RFID card with fingerprint
• RFID card with password
RFID Card Only
To enable this operation, configure option
“Card Only” in Advance Option to “Yes”.
When you see this
Welcome
08:24
Mon
Verify PIN Card
CARD : 9067337
User ID : 00001
Verified
Verify PIN Card
No Enroll
To enable this operation, configure option
“Card Only” in Advance Option to “No”.
When you see this
1:1 FP
Check-In
07-01-08
22
| Do this
Card & Fingerprint
Match
CARD : 9067337
Place RFID card at the induction area.
ESC
The Card ID and the User ID
will be prompted and you will
hear “Thank You”.
1:1 FP
Match
CARD : 9067337
User ID : 00001
Verified
OK (Pwd)
1:1 FP
If verification is failed, the
screen will show “No Enroll”
and you will hear “Invalid ID”.
| Do this
Place card at the induction
area. Card ID will be displayed.
Place finger on the scanner to
capture the fingerprint.
User ID will be prompted and
you will hear “Thank You”
Match
CARD : 9067337
Please try again
If verification is failed, you will
hear “Please Try Again”.
Card & Password
To enable this operation, configure option “Card
Only” in Advance Option to “No”.
When you see this
1:1 FP
Match
CARD : 9067387
ESC
OK (Pwd)
1:1 FP
Match
CARD : 9067387
User ID : 00002
Input Pwd : xxxxx
Pwd Affirm
CARD : 9067387
User ID : 00002
Verified
Pwd Affirm
CARD : 9067387
User ID : 00002
Error Pwd
|
Q2 model is using software with additional
functions in Fingerprint Management.
Do this
Place card at the induction
area.
OK
Press once
User ID is displayed
OK
IPTime SOFTWARE
Press once to confirm and enter your
password
You will hear “Thank You” if
password is correctly entered.
You will hear “Incorrect password” if password is wrongly
entered.
The IPTime softtware allows the RFID card
number to be enrolled into Q2 model. The
technique of saving and transferring of
RFID card number is similar to those of
fingerprint and password.
Fingerprint Management
The above diagram is showing the Fingerprint Management page with a new column known as card. This column stores
and displays RFID card numbers that have
been enrolled for the users. Only users that
have enrolled with RFID cards will have information on the Card column in IPTime
softtware.
23
Download of RFID Card Users From
Reader
Press the
button in Fingerprint Management page to start the download process. First, select the reader ID to
download users from. You may select the users enrolled with RFID card to be downloaded
into software. You can also choose “ALL” to
download all users enrolled in the reader, by
fingerprints, passwords or RFID cards.
Please include “Fingerprint” and “Username
+ Privilege + Password” before you start
any download process. The new downloaded
users will appear in light blue color. Please
enter their details i.e. name, department,
username for future reference.
24
Press
and their data.
button to save the users
Update of RFID Card Users to
Reader
Press
in Fingerprint
Management page to start any update
process.
Select the reader ID to update users to.
Select the user enrolled with RFID card
to update to other Q2, or to other Q2
readers that support RFID card users.
Choose “ALL” to update all users to all
Q2 readers, by fingerprints, passwords
or RFID cards.
25
Please include “Fingerprint” and “Username
+ Privilege + Password” before an update
process begins.
When you see this
Welcome
Check-In
08:24
MENU
Press once
Menu
5
User Manage
4 Options
Pen Drive Mng
6
Press once
OK
Press once
Options
v
Comm Opt
Log Opt
4 Access Options
6
Press once
OK
Press once
6
Press 10 times
OK
Press once
OK
Press once
07-01-08
TYPES OF VERIFICATION
METHOD
Q2 model supports four types of verification
method, which include fingerprint, password,
PIN (User ID) and RFID card. User can opt to
use multi verification method to increase security level. However, the fingerprint template
capacity for this model is limited to 1,500
and the RFID card is up to 65335. Any combinations of verification methods would reduce
user capacity of the Q2 reader.
Please follow the steps below to configure the
multi verification methods.
Mon
Access Options 5
Duress Options
Alarm CNT
0
4 Group VerType
Group VerType
41 FP/PW/RF
2 FP/PW/RF
3 FP/PW/RF
Group VerType
Save ?
ESC
26
| Do this
OK(Save)
6
Press to choose the
multi verification
method
OK
Press once
ESC
Press once
OK
Press once
ESC
Press 3 times to
Q2 model supports the following combinations of verification.
Type of verifications
FP / PW / RF
Operations
Reader verifies users via fingerprint, password or RFID card.
FP
Reader verifies users via fingerprint only.
PIN
Reader verifies users via User ID only.
PW
Reader verifies users via password only.
RF
Reader verifies users via RFID card only.
FP / PW
Reader verifies users either via fingerprint or password.
FP / RF
Reader verifies users either via fingerprint or RFID card.
PW / RF
Reader verifies users either via password or RFID card.
PIN & FP
Reader verifies users via 1:1 fingerprint matching only.
FP & PW
Reader verifies users via fingerprint with password only.
FP & RF
Reader verifies users via fingerprint with RFID card only.
PW & RF
Reader verifies users via password with RFID card only.
FP & PW & RF
PIN & FP & PW
Reader verifies users via fingerprint + password + RFID card.
Reader verifies users via User ID + fingerprint + password.
FP & RF / PIN
Reader verifies users either via fingerprint + RFID card or 1:1 fingerprint matching.
There are 5 groups available that their verification combinations could be configured. Every user
is assigned into a group and he shall follow the verification methods chosen for the group. Please
make sure that users chosen for a particular group have been enrolled properly to enable them
to get verified. Use Biomanagement software to configure and to assign users into a group.
Please refer to IPTime software manual for more details.
27
4 • ACCESS OPTIONS
BRIEF INTRODUCTION TO ACCESS OPTIONS
Access option function setting is the settings of user’s accessibility to certain doors. It is known
as Time Zone. A combination of time zones is known as Group Time Zone. There are a total of
50 time zones available in Q2 model. Below are some examples of Time Zone configurations and
combinations of Time Zones.
Time zone
1
SUN
09:00-18:00
MON
09:00-18:00
TUE
WED
09:00-18:00
09:00-18:00
Table 1.1 Time Zone 1
THU
09:00-18:00
FRI
09:00-18:00
SAT
09:00-18:00
Time Zone 1: Constant access time for a period of one week
Table 1.1 is showing the time zone 1 detailed schedule where users are only allowed access from
9am to 6pm from Monday to Sunday.
Time zone
2
3
SUN
09:00-18:00
09:00-18:00
MON
09:00-18:00
09:00-18:00
TUE
09:00-18:00
09:00-18:00
WED
09:00-18:00
09:00-18:00
THU
09:00-18:00
09:00-18:00
FRI
09:00-18:00
09:00-18:00
SAT
09:00-18:00
09:00-18:00
Table 1.2 Time Zones 2 & 3
Time Zone 2: Variation in access for a period of one week
Table 1.2 is showing the time zone 2 where users are allowed to access from 8am to 12pm from
Monday to Friday but denied any access on the weekends.
Time Zone 3: Variation in access for a period of one week
Table 1.2 also is showing the time zone 3 where users are allowed to access from 2pm to 6pm
from Monday to Friday but denied any access on the weekends.
28
The Time Zone 2 and Time Zone 3 belongs to the same group of employee, therefore they can be
grouped together in Group Time Zone, for example Group Time Zone 1.
There are a total of 5 Group Time Zones available for use.
Every new registered user belongs to Time Zone 1. Default grouping combination is Group 1 and
default Group Time Zone 1.
Group time zone
1
2
3
4
5
2
Time zones
3
Table 1.3 Group Time Zones
Under a condition where Group 1 and Time Zone 1 are in factory default status, new registered
user defaults in unlocking status. If the grouping of that user does not include in grouping combination setting, then user can only record time attendance but cannot unlock the door.
Access Options
5
4Define TP
User Acc Opts
GRP TP Define
Access Options
5
GRP TP Define
Access Comb
Lock
254
“Access Options” has 5 main functions:
Define TP
To define time zones unit in Access Option.
User Acc Opts
To process correlative setting according to user’s requirement.
GRP TP Define
To define group time zones, a group can support up to 3 different time zones.
Access Comb
To define different Time Zone combinations, and each combination is composed of
different groups.
Lock
To control time to open electronic lock. The value 250 represents (5 sec),
200 (4 sec), 150 (3 sec), 100 (2 sec) and 50 (1 sec).
29
VERIFICATION FLOW OF ACCESS OPTIONS
User presses fingerprint
No
Record captured
but can’t unlock door
User TP
Yes
GRP TP
No
Yes
No
TimeZone Deny
Effective TP
Yes
Voice prompts “Thank you”
to confirm success
No
User GRP in
unlocking Comb
Yes
Record captured
and door opened
Satisfy certain
unlocking combination
No
Next GRP user
Yes
combine to unlock door
If a user verifies his fingerprint and he is the user assigned in the time zone, the system will check
whether the user is included in the user group of unlocking combination. If yes, he has to satisfy
certain unlocking combination for the door to be unlocked. If he does not satisfy the unlocking
combination required, he will be denied access and he needs to be verified again.
If the user is in the time zone but not included in the effective time zone, he will be denied entry but
the data of his fingerprint will be recorded as data for time & attendance.
30
If the user is included in the time zone but not included in the user group for unlocking combination, the user’s data will only be recorded as time & attendance data and he will be denied
access.
FUNCTION DESCRIPTION DEFINITION OF TIME ZONE
Time Zone
Range of time specified for access options. The system can define a maximum of 50
time zones. Each user can set a maximum of 3 time zones.
Time Region
A certain period of time with a format of HH:MM – HH:MM, operates in 24 hours
format and accurate to the minutes. For each time zone, 7 time regions can be set.
• Enter “Define TP” and screen displays as follows:
Press “OK” to enter settings of time zone 1 and the screen will display as follow:
Define TP
4Time Zone No
ESC
5
OK
Def TP 1
5
Sun 00:00-23:59
Mon 00:00-23:59
Tue
00:00-23:59
Def TP 1
5
Tue
00:00-23:59
Wed 00:00-23:59
Thu
00:00-23:59
Def TP 1
5
Thu 00:00-23:59
Fri
00:00-23:59
Sat
00:00-23:59
Definition of time zone 1 above is all-day open, i.e. factory default status.
• For example:
Users are allowed to access from 08:30-18:00 during work time from Monday to Friday.
Saturdays and Sundays are off day in which the users are not allowed any entry.
Users are allowed to redefine the time zones depending to their practical requirements.
Def TP 1
5
Sun
23:59-00:00
Mon 08:30-18:00
Tue
08:30-18:00
Def TP 1
5
Tue
08:30-18:00
Wed 08:30-18:00
Thu 08:30-18:00
Def TP 1
5
Thu
08:30-18:00
Fri
08:30-18:00
Sat
23:59-00:00
31
DEFINITION OF GROUPING FUNCTION
Grouping function can segregate users into group and combine different groups into different
unlocking combinations. The function provides convenience to grouping management of Access
Options. The grouping function can combine as many unlocking combinations as possible from
the five groups. New registered user default belongs to Group 1 but the users in Group 1 can be
relocated into another group.
• Enter “GRP 1 TP Define” and screen displays as follows:
GRP TP Define 5
Group No.
1
ESC
OK
GRP1 Dflt TP
TP 1
TP 2
TP 3
5
1
8
40
There are 3 time zones in GRP TP Define. Relationship amongst these 3 time zones is “OR”. Group 1
is effective in time zone 1, 8 and 40.
Press OK to enter
• Enter “GRP 2 Dflt TP” and screen displays as follows:
GRP TP Define 5
Group No.
2
ESC
OK
GRP1 Dflt TP
TP 1
TP 2
TP 3
5
1
8
40
Setting of time zone of group 2:
From the diagram shown above, Group 2 is effective in time zone 2, 10 and 38.
Press OK to enter
USER ACCESS OPTIONS
User Access Options is to process correlative setting according to user’s requirements.
• Enter Access Options menu to check user’s Access Options status.
User Access Options include user grouping setting, use group time zone and user time zone
32
Grouping
divides registered users into several groups making it managable.
Use group time zone
is whether the user uses default time zone of the belonged group.
User time zone
is for user to set user’s unlocking time, and select number of time zone
already being set.
Note
Relationships between Use Group Time Zone and User Time Zone Yes and No in “Use Group Time
Zone” only have impact on the following user time zone:
• If use group time zone is “Yes”, then user time zone will automatically be assigned the value
of serial number of time zone of belonged group (group time zone should be set in advance).
• If User Time Zone is changed, then use group time zone automatically be changed to “No”.
• Example of settings:
The following example is to set user 00001 and 00002 to group 1 and group 2, respectively.
* Enter setting interface of serial number 00001, and screen displays as the following:
Press “OK” to enter setting menu of use group time zone. Press “S” and “ T” keys and select
“Yes”. The screen will display as the followings:
User Acc Opts
5
Enroll ID: 00001
ESC
OK
User 00001 Opt 5
Belong to GRP 2
Use GRP TPs No
TP 1
1
User 00001 Opt 5
TP 1
1
TP 2
40
TP 3
48
User of serial number 00001:
User’s belonged grouping is “1”, it uses time zone of group 1 (serial number of user time zone is
serial number of group time zone).
• User 00001 is effective in time zone 1, 8 and 48.
* Enter setting the interface of serial number 00002, and screen will display as the followings:
Press OK to enter.
If serial number of user time zone is 1 or 20, then use group time zone automatically change
to “No”.
User Acc Opts
5
Enroll ID: 00002
ESC
OK
User 00002 Opt 5
Belong to GRP 2
Use GRP TPs No
TP 1
1
User 00002 Opt 5
TP 1
1
TP 2
20
TP 3
33
User of serial number 00002:
The user belongs to Group 2, he does not belong to any Group Time Zone but his effective time
zones are 1 and 20.
When he wants to use group time zone, select “Yes”. In user time zone, serial number of group
time zone will be automatically assigned the value if serial number of group time zone. In contrary,
if a user wants to use user time zone, just directly modify the serial number in user time zone and
use group time zone will automatically change to “No”.
ACCESS COMB
In order to allow user to use different time zone groups, please set the followings accordingly:
• Comb1 value set to 1
• Comb4 value set to 4
• Comb2 value set to 2
• Comb5 value set to 5
• Comb3 value set to 3
34
Access Options
4 DSen Delay
DSen Mode
DSen Alarm
5
10
NC
Access Options
DSen Delay
4 DSen Mode
DSen Alarm
5
10
NC
Access Options
DSen Delay
DSen Mode
4 DSen Alarm
5
10
NC
DSEN. DELAY (Door sensor delay)
DSen. Delay can be configured to alert users if a door is not closing well
after a time period and the input is in second format. Door sensor must
be installed prior to activation of this option.
DSEN. MODE (Door sensor mode)
DSen Mode to configure the time for internal buzzer to alert user if door
is not closing well. You must install door sensor to activate this option.
DSEN. ALARM (Door sensor alarm)
DSen. Alarm can be configured to alert users if a door is not closing well
after a time period.
DURESS OPTIONS
The Q2 will trigger the alarm system after a duress fingerprint is verified successfully.
MANAGEMENT OF DURESS FINGERPRINT
Duress FP
5
4 New Enrollment
Def. Duress FP
Undef Duress FP
Duress FP
5
New Enrollment
4 Def. Duress FP
Undef Duress FP
Duress FP
5
New Enrollment
Def. Duress FP
4 Undef Duress FP
Duress FP
5
Def. Duress FP
Undef Duress FP
4 Undef. All
Enrollment of Duress Finger
Allow enrollment of new fingerprint as duress fingerprints. Procedure
for enrolling duress fingerprint is the same as normal enrollment.
Define Duress Finger
Define fingerprints to become duress fingerprint. User could use the same fingerprint for normal activity to become duress fingerprints. Recommended to
define backup finger as duress finger.
Note
Do not use duress finger to clock in or out. Duress finger is
only used in Q2 to send signal to alarm system.
Undefined Duress Finger
To delete duress fingerprint. User is still able to use the particular fingerprint to
clock in and out.
Delete all
To delete all duress fingerprints in the reader.
Duress Options
Duress FP
4 Help Key
1:1 Trug
5
Help Key
Y
N
You may choose to change the Help Key to “Yes”. Please hold down “
”
key for 3 seconds followed by the duress fingerprints verification. Success in duress fingerprint verification could trigger the alarm system.
6
35
Trigger Method
Duress Options
Duress FP
Help Key
4 1:1 TrIg
5
N
Y
Duress Options
Duress FP
1:1 TrIg
4 1:N TrIg
5
N
N
Y
Duress Options
1:1 TrIg
1:N TrIg
4 Pwd TrIg
5
N
N
Y
There are 3 types of trigger method, which are:
1:1 Trigger
To trigger alarm by using 1:1 fingerprint verification. Use 1:N matching or password
verification during normal operation to avoid conflict.
1:N Trigger
To trigger alarm by using 1:N fingerprint verification. Use 1:1 matching or password
verification during normal operation to avoid conflict.
Password Trigger
To trigger alarm by using password verification. Use fingerprint verification during normal operation to avoid conflict.
You may choose only one method or all methods.
Alarm Delay
The timer could be configured to set off the alarm after successful verification on fingerprint. The
time range is from 0 to 255 seconds.
Duress Options
1:1 TrIg
Pwd TrIg
4 Alam Delay
5
N
N
10
Q2 models are provided with output for alarm system. Two types of signal
could be used:
• NO (Normally Open)
• NC (Normally Close)
Consult your installer for more details.
36
5 • THE OTHER FUNCTIONS
PEN DRIVE MANAGEMENT
PenDrive Mng
6
4 DwnLoad AttLog
DwnLoad User
UpLoad User
If Q2 is installed far from a PC or encountering cabling problem that is
causing disruption of data download, user can transfer data via USB
flash disk (Pen Drive). The functions in the USB Flash disk include:
DwnLoad AttLog
to download transaction logs into USB flash disk and transfer into IPTime.
DwnLoad User
to download users into USB flash disk and transfer into IPTime.
Upload User
to copy users from IPTime and transfer to reader.
Upload Firmware
to update the firmware version of reader. You need to get the firmware update file
from your resellers and copy into USB flash disk.
37
SYSTEM OPTION
Options
4 System Opt
Power Mng
Comm Opt
6
System option enables user to configure the following areas:
• Date & Time Setting
• Date & Time Format
• Languages
• Advance Options
Reset Opts
to restore all settings back to original factory settings
Del Attlogs
to clear all attendance log stored in reader
Clear all Data
to clear all user data (i.e user name, ID number)
Clr Admin Pri
to clear administrator’s privilege
Show Score
to show the quality of image captured during verification, the maximum is 50
Match Thr
to configure sensitivity of the optical sensor for 1:N matching
1:1 Thr
to configure sensitivity of optical sensor for 1:1 matching
COMMUNICATION OPTION
Options
System Opt
Power Mng
4 Comm Opt
38
6
This is to configure communication settings of Q2 readers. User can
choose the type of communication (TCP/IP, RS232 or RS458). Improper settings will cause connection to computer to fail.
Those options are:
Baud rate
to adjust baud rate of connection with RS232 or RS485
Dev num
the number of reader in an installed environment
IP Addr
to configure the IP address of reader
Net speed
to adjust the speed connection of Ethernet
Netmask
to configure netmask to suit reader into local area network.
Gateway
to configure gateway to suit reader into local area network.
Ethernet
to enable or disable Ethernet as communication method
RS 232
to enable or disable RS232 as communication method
RS 485
to enable or disable RS485 as communication method
COMM key
communication key between reader and software, always set to “0”
LOG OPTION
Options
Power Mng
Comm Opt
4 Log Opt
6
If reader has capacity storage limit of a maximum 50,000 transaction
logs and to ensure that all transactions are intact in the reader, user can
adjust the warning level of transaction storage to for example 40,000
or 45,000. When the transaction storage reaches the warning level,
reader will alert users with a beep.
Alm SuperLog
to instruct reader to alert user if the transaction storage of administrator login is less
than as configured, default is 99.
Alm AttLog
to instruct reader to alert user if the transaction storage is less than as configured,
default is 99.
ReCheck Min
to instruct reader to update clocking times of all user in a time interval, default is 10
minutes.
AUTO TEST
Options
Comm Opt
Log Opt
4 Auto test
6
This option allows Q2 resellers/technician to run test to the reader to
identify any error. Please do not run test without guidance/supervision
from Q2 resellers/technicians.
39
SYSTEM INFO
Options
Log Opt
Auto test
4 Sys Info
User may check the information stored in the reader under this option.
The information includes:
User Cnt
to show total of users in reader
FP Cnt
to show total of fingerprints templates in reader
Att Log
to show total of attendance log in reader
Admin Cnt
to show total of administrators in reader
Pwd Usr
to show total of password users in reader
Super Logs
this item is used by Q2 technicians for testing purpose
Free Space Inf
to show empty spaces which are available in reader
Dev Info
40
6
FPCnt (100)
to show the number of fingerprints templates stored in reader
AttLog (10k)
to show the amount of attendance log could bestored in reader
Super Logs
for testing purpose
Manu time
manufacturing time of reader
Serial Num
serial number of reader
Manufacturer
name of manufacturer
Device name
name of reader
Alg Version
to show the algorithm version use by the reader
Firmware ver
to show the firmware version use by the reader
6 •INSTALLATION & COMMUNICATIONS (For Installer only)
Note
This Chapter is meant for qualified installer only. The installation of Q2 reader shall be handled by a welltrained installer. If you are not a qualified installer, you can ignore this Chapter or this Chapter serves as
reference for all types of connections available for the Q2 reader only.
C2 CONTROLLER
The C2 controller is bundled with Q2 fingerprint reader.
1. To power on the Q2 fingerprint reader
2. To control door lock accessories
3. To provide communication between Q2 reader and RS232, RS485 or TCP/IP
4. To output signal to trigger bell to ring
5. To output signal to trigger alarm system
• Power Supply
8-Pin Line Port •
Located at the back of the
Communication C2 Controller.
This port connects to the back
of the reader using the straight
RJ45 cable provided. The distance from the controller to
the reader is recommended to
be not more than 30meters.
Plug in the power cable provided
here for supply of electricity to the
reader.
• Bell and Alarm Output Connectors
You can link the C2 controller to bell or alarm system. The connectors are hidden inside the C2 controller, to avoid outside interruption.
Open the controller to see the connectors.
41
• TCP/IP Port
A straight RJ45 cable is used to connect
to a network switch/hub. A crossover
RJ45 cable is used instead to connect
directly to a PC network port.
Lock Control •
This port allows you to connect to an optional electromagnetic door (EM lock)
and door push button.
• Serial Port
RS232 is a serial communication cable used to connect
from this port at one end to a serial port of a PC at another end. RS485 cable extender should be connected to
this port and the other end should connect to an optional
RS232/RS485 Data Converter before it can be connected to the serial port of a PC.
NO => door lock +
COM => Door lockNC => N/A
Power supply
PUSH => push button
220 V
GND => push button
RS232/485
TCP/IP
42
The diagram of an C2 Controller and its points of connections.
Bell and Alarm
connector
To reader
POWER SUPPLY CONNECTION
AC110-220V
Power Cable
Power Source
1.
2.
3.
Direct Cable
C2 Controller
Q2 Reader
Connect power cable from power source (AC110~240V) to C2 controller.
Connect direct cable from C2 controller to Q2.
Turn on the power source and Q2 will start.
COMMUNICATION CONNECTION
Q2 model be connected to computer by four ways:
TCP/IP Connection
IP Addr
192. 168. 1.201
ESC
Comm Opt
4Ethernet
RS232
RS485
Note
OK
u
Yes
No
No
1. Setup the IP address by network configuration
The machine default IP address is 192.168.1.201; this is a legal and
available IP address in many LAN environment. If the host IP address
is 192.168.1.X and it is in the same network region, then this IP can
be used directly. If not, please make sure that you have changed the
IP address accordingly.
2. Setup of Ethernet.
Access Menu select “Options” > “Comm. Opt” > “Ethernet”, select
“Yes” to enable Ethernet function.
When RS232/RS485/Ethernet is
enabled, only the Ethernet function
will be enabled while the RS232/
RS485 will be disabled.
3. Turn the power off.
4. Plug the network plug to the Ethernet interface.
5. Turn the power on.
43
Direct Cable
Cross Cable
Q2 Reader
C2 Controller
PC
Ethernet 10/100Base-T Crossover Cable
1
8
This cable can be used to cascade hubs, or for connecting two Ethernet stations back-to-back without a hub. It works with both 10Base-T and
100Base-TX.
TOP
Joint 1 Pin
TX+
TXRX+
RX-
FRONT
1
8
Joint 2 Pin
1•
2•
3•
6•
•3
•6
•1
•2
RX+
RXTX+
TX-
Ethernet 10/100Base-T Straight Thru Cable
This cable will work with both 10Base-T and 100Base-TX and is used to connect a network interface card to a hub or network outlet. These cables are sometimes called “whips”.
Connector Pin
TX+
TXRX+
RX-
44
1•
2•
3•
4•
5•
6•
7•
8•
Cable Color
White/Orange
Orange
White/Green
Blue
White/Blue
Green
White/Brown
Brown
Connector
•1
•2
•3
•4
•5
•6
•7
•8
TX+
TXRX+
RX-
Comm Opt
4RS232
RS485
Note
u
Yes
Yes
RS232 Connection
1. Setup of RS232
Access to Menu, select “Options” > “Comm. Opt” > “RS232”, select
“Yes” to enable RS232 function.
When RS232 function
is enabled, the Ethernet will be disabled.
2. Turn off the reader.
3. Plug the RS232 cable to the RS232 port of the PC.
4. Plug the RS232 other end to the RS232 joint.
5. Turn the power on.
Q2 Reader
C2 Controller
RS232 cable
RS485 Single Connection
Comm Opt
4RS232
4RS485
u
Yes
Yes
1. Setup of RS485
Access Menu, select “Options” > “Comm. Opt”
> “RS485”, select “Yes” to enable RS485
function.
2.
Turn off the reader.
3.
Plug the RS485 cable extender to the connector. Connect another
end of the cable to the RS232/485 data converter.
4.
Connect the RS485 data converter to the RS232 port of PC.
5. Turn the power on.
PC
Note
When RS485 function is enabled, the
Ethernet will be
disabled.
Note
The RS232/ 485
converter is an optional component.
45
RX+
RX-
Q2 Reader
C2 Controller
RS232/RS485
Data converter
RS232 cable
PC
Note
RS485 Network Connection
4.
1. Setup of RS485
When the RS485
Access Menu, select “Options” > “Comm. Opt”
function is enabled,
> “RS485”, select “Yes” to enable RS485
the Ethernet will be
disabled.
function.
2. Turn off the reader.
Plug the RS485 cable extender to the RS232/485 port on the Power Controller,
and another end of the cable to the RS232/485 network.
Connect computer to the RS485 network with the RS232/485 converter.
5.
Turn the power on.
Comm Opt
4RS232
4RS485
3.
u
Yes
Yes
RX+
RX-
Q2 Reader
46
C2 Controller
RS232/RS485
Data converter
RS232 cable
PC
ACCESS CONNECTION
Normally Closed Lock Connection
C2 Controller
+
-
NC
COM
NO
BUT
GND
EM lock
(NC)
2 Emergency
break glass
3
(NC)
Release
button
A Key switch
(NC)
C
Normally Closed Open Connection
C2 Controller
+
-
NC
COM
NO
BUT
GND
EM lock
(NO)
1 Emergency
break glass
3
(NO)
Release
button
B Key switch
(NO)
B
47
APPENDIX •TROUBLESHOOTING
1. Where is the ON/OFF button for Q2? The Q2 models
are not equipped with any ON/OFF button. Once the power
supply is turned on, the reader will be turned on and if the
power supply is turned off, the reader follows.
2. I cannot connect the reader to the PC. Every time
I try, the software prompts “Unable to connect” message. What should I do? Please check communication
settings in Menu > Option > Comm. Opt. Please see more
details in page 43, Connection to Computer.
3.The reader has difficulty recognizing my finger-
print. It takes many tries before I am verified. What
should I do? Please make sure that your finger is not too
oily or too dirty because the oil and dirt will cover the minutiae
points of the fingerprints, thus making reading difficult. Make
sure the Q2 reader is not facing direct sunlight because it will
disturb the reading of the sensor. To deal with light interference, cover the reading area when you want to verify your fingerprint. If this occurred often, kindly ask for re-registration.
48
6.The reader is accidentally turned off by a staff.
Would we lose all the transaction data and fingerprints in that reader? All transaction data and fingerprints
in the reader is safe in the event of power shutdown because
all the information is stored in the memory of the reader. This
information can only be deleted via software or it can be
manually purged in Advance option.
7.The door sensor is connected to the reader. How
could I activate the door sensor function? You can activate the door sensor option by following these steps: Menu
> Option > Access option > Dsen Mode > NC/NO. To configure the timer of the door sensor: Menu > Option > Access
Option > Dsen Delay > Enter value.
8.I did not want to use the door sensor with reader
but when I removed the door sensor, the reader was
triggered and the alarm went off. What should I do to
completely remove the door sensor? You must disable
the door sensor option in reader by following these steps:
Menu > Option > Access Option > Dsen mode > NONE.
4.Alarm goes off every time when I place finger
on the sensor. Why did such thing occur and what
should I do? The finger you used was defined as a du-
9.During enrollment I heard “duplicate finger”. Why
was that? The “duplicate finger” voice message is to alert
ress finger. Once a duress finger is verified, it will trigger the
reader to activate the alarm. To undefine your finger as a
duress finger, follow these steps: Menu > Option > Access
options > Duress Option > Duress FP > Undef Duress FP >
Enter your user ID.
10.When the reader is turned on, the red LED is
blinking all the time. Is there any problem with the
reader? There is nothing wrong with the reader. The green
user if the enrolling finger is found to have existed in the
reader. User must use other finger to enroll.
5. Every time I verify my finger at the reader, it verifies my fingerprint but it prompts, “The clock is full”.
Why is that? This voice message indicates the transaction
LED blinks to indicate reader is on standby. When a fingerprint is verified, the LED will turn green to indicate successful
verification.
storage of the reader is full. You can either download all
transaction data by using IPTime software, and software will
clear off this storage after download. Or you can manually
purge the data in Advance Option > Del Attg Log.
respond. What could be the reason? Please make sure
11. I waved my RFID card to a reader but it did not
that your RFID card is registered to the reader, before you
use it. Please also make sure that your user ID is assigned
into the verification group that supports RFID card.
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