Chap 3 System programming

Chap 3 System programming
--------------------------------------------------------------------------
Table of Contents
CHAP 1 BRIEF INTRODUCTION & FEATURES.................................................................................. 1
1.1 SYSTEM OVERVIEW .......................................................................... 1
1.2 FEATURES ................................................................................. 1
CHAP 2 INSTALLATION & CONNECTION ........................................................................................... 3
2.1 SYSTEM CONFIGURATION ......................................................................... 3
2.2 SYSTEM APPEARANCE ........................................................................... 4
2.2.1 CS /CS+ Plastic Series...................................................................................................................................... 4
2.2.2 TS/TS+ Metal Series ..................................................................................................................................... 5
2.3 INSTALLATION PROCEDURE ........................................................................ 5
2.4 INSTALLATION WARNING ......................................................................... 7
2.5 DIRECT ACCESS WHEN POWER FAILURE ............................................................... 7
2.6 EXTERNAL MUSIC INPUT ON HOLDING ................................................................ 7
CHAP 3 SYSTEM PROGRAMMING....................................................................................................... 8
3.1 BEFORE PROGRAMMING ........................................................................... 8
3.2 BASIC COMMAND .............................................................................. 9
3.2.1 Enter into System Programming Status ............................................................................................................ 9
3.2.2 Change the Password........................................................................................................................................ 9
3.2.3 System Soft-Reset ............................................................................................................................................ 9
3.2.4 Flash time setting............................................................................................................................................ 10
3.2.5 System return to default setting ...................................................................................................................... 10
3.2.6 Setting Delay time for outgoing call transfer............................................................................................... 10
3.3 ENABLE/DISABLE C.O. LINES ................................................................... 10
3.3.1 Enable C.O. Lines........................................................................................................................................... 10
3.3.2 Disable C.O. Lines ..........................................................................................................................................11
3.3.3 Trunk lines (C.O.lines) working assignment (UCD) .......................................................................................11
3.4 SETTING OPERATING MODE ...................................................................... 12
3.4.1 Setting Auto-attendant Mode (OGM) for C.O. Lines ..................................................................................... 12
3.4.2 OGM busy Process in Auto-attendant Mode .................................................................................................. 12
3.4.3 Setting Operator Mode for C.O. line .............................................................................................................. 12
3.4.4 CRBT (Directly ringing while play OGM Process in Auto-attendant Mode) ................................................. 13
3.5 OGM RECORDING/MONITORING .................................................................... 13
3.5.1 OGM Recording(For CS/TS Series).......................................................................................................... 13
3.5.2 OGM Monitoring(For CS/TS Series) ........................................................................................................ 13
3.5.3 System Music Monitoring(For CS/TS Series)........................................................................................... 13
3.5.4 OGM Recording(For CS+/TS+ Series)........................................................................................................ 14
3.5.5 Monitoring the recorded OGM (For CS+/TS+ Series) ............................................................................. 14
3.5.6 One paragraph OGM Mode (For CS+/TS+ Series) .................................................................................. 14
3.6 PROCESS IN AUTO-ATTENDANT MODE ................................................................ 15
3.6.1 No Dial Process .............................................................................................................................................. 15
3.6.2 Called Extension Busy Process....................................................................................................................... 15
3.6.3 Called extension No Answer Process ............................................................................................................. 15
3.7 OPERATOR SETTING ........................................................................... 16
3.7.1 Operator Setting.............................................................................................................................................. 16
3.7.2 Fast Dialing Operator ..................................................................................................................................... 16
3.8 OPERATOR ATTENDANT RINGING SETTING ............................................................. 16
3.8.1 Ringing mode when all the ringing extensions is busy ................................................................................... 16
3.8.2 Ringing Extensions Assignment/ to Cancel in Day mode............................................................................... 16
3.8.3 Ringing Extensions Assignment/ to Cancel in Night Mode............................................................................ 17
3.9 DIALING-OUT MODE SETTING .................................................................... 18
3.10 CALLING RESTRICTION SETTING ................................................................. 18
3.10.1 Calling Duration Restriction Setting / Clear ................................................................................................. 18
-------------------------------------------------------------------------3.10.2 Calling Restriction-Class Setting.................................................................................................................. 19
3.10.3 Calling Restriction Item................................................................................................................................ 19
3.10.4 Assign Special Calling-out Number for class 0 ............................................................................................ 20
3.11 EXTS. USING C.O.LINES ACCESS ............................................................... 21
3.10.4 Assign Exts. Outgoing to Certain C.O. Line / to Clear in day mode ............................................................ 21
3.10.4 Assign Exts. Outgoing to Certain C.O.Line / to Clear in night mode ........................................................... 21
3.12 FLEXIBLE CODING ......................................................................... 22
3.13 RINGING/TRANSFER/RESERVATION TIME ............................................................ 22
3.13.1 Internal Call Ringing Time ........................................................................................................................... 22
3.13.2 Operator Dialing/Transfer Ringing Time...................................................................................................... 23
3.13.3 No Answer Transfer Time............................................................................................................................. 23
3.13.4 External Line Reservation Time ................................................................................................................... 23
3.14 TRANSFER OPERATION PARAMETER................................................................. 23
3.14.1 External Transfer Mode ................................................................................................................................ 23
3.14.2 External Transfer to a no answer Extension Process .................................................................................... 23
3.14.3 Enable/disable Call Forwarding Settings reserved when Power Failure....................................................... 24
3.15 CID FUNCTIONS SETTING (FOR CS+/TS+ SERIES) ................................................... 24
3.15.1 Add digits for intercom CID ......................................................................................................................... 24
3.15.2 Internal CID mode(transmit mode) setting ................................................................................................... 24
CHAP 4 OPERATING INSTRUCTION.................................................................................................. 25
4.1 ANSWERING CALLS AT OPERATOR MODE ......................................................... 25
4.2 ANSWERING CALLS AT AUTO-ATTENDANT MODE.................................................... 25
4.3 DAY/NIGHT MODE MANUAL SETTING ........................................................... 25
4.4 SET & CLEAR OTHER EXT. CALL FORWARDING THROUGH PROGRAMMING EXTENSIONS .................... 26
4.5 OUTWARD DIALING ......................................................................... 26
4.5.1Outward Dialing Directly ................................................................................................................................ 26
4.5.2 Outward Dialing by dialing outgoing code(9) first......................................................................................... 26
4.6 AUTOMATICALLY CALLBACK BUSY (BOOKING C.O. LINE)............................................ 27
4.7 OUTWARD DIALING BY AN EXCLUSIVE LINE. ....................................................... 27
4.8 OUTGOING CALL TRANSFER (SECRETARY FUNCTION) .............................................. 27
4.9 CALL PICKUP .............................................................................. 28
4.9.1 Pick up a certain ringing Extension ................................................................................................................ 28
4.9.2 General Call Pickup........................................................................................................................................ 28
4.10 CALL TRANSFER (EXTERNAL CALL) ........................................................... 28
4.11 THREE WAY CONFERENCE .................................................................. 29
4.12 C.O. LINE RESERVATION .................................................................... 30
4.13 C.O. LINE TRANSFER TO C.O. LINE............................................................ 30
4.14 CALL SWITCH (CALL PICK DURING CONVERSATION) ............................................... 30
4.15 CALL WAITING(R-KEY FUNCTION)(OPTIONAL) .................................................... 31
4.16 INTERCOM CALLING........................................................................ 31
4.16.1 Intercom calling at direct-dialing-out mode.................................................................................................. 31
4.16.2 Intercom calling at indirect-dialing-out mode............................................................................................... 31
4.17 CONNECT WITH OPERATOR DIRECTLY (FAST DIALING OPERATOR) ................................... 32
4.18 INQUIRY FUNCTIONS (AUTOMATIC REPORTING) .................................................. 32
4.18.1 Reporting of Physics Number....................................................................................................................... 32
4.18.2 Automatic reporting of Ext number .............................................................................................................. 32
4.19 PRIORITY ACCESS AND MONITORING .......................................................... 32
4.20 MANAGER/SECRETARY FUNCTION( CALL FORWARDING DIRECTLY) .................................... 33
4.21 CALL FORWARDING WHEN EXT IS BUSY OR NOBODY AVAILABLE ..................................... 33
4.22 SETTING DON’T DISTURB / CLEAR ............................................................ 33
4.23 CALL ALL EXTENSION(EMERGENCY CALLING) ................................................... 33
4.24 CLEAR EXTENSION FUNCTION SETTING ........................................................ 33
CHAP 5
MAINTENANCE & TROUBLESHOOTING...................................................................... 34
1. Outgoing calls can’t be made ......................................................................................................................... 34
-------------------------------------------------------------------------2. Outside calls can’t dial in................................................................................................................................. 34
3. Intercom can’t be made ................................................................................................................................... 34
CHAP 6 GLOSSARY..................................................................................................................... 36
CHAP 7 DEFAULT SETTINGS................................................................................................ 37
CHAP 8 PROGRAMMING & OPERATION INSTRUCTION.............................................................. 38
8.1 INDEX OF SYSTEM PROGRAMMING ............................................................. 38
8.2 INDEX OF OPERATIONS ...................................................................... 42
--------------------------------------------------------------------------
Chap 1 Brief Introduction & Features
1.1 System Overview
With its design and manufacture according to G.712 and G.732 protocols of CCITT, the
system integrates virtues of various KTSs with advanced functions of PABX, and has unique
advantage in innovation. As a type of new generation with over 50 powerful functions for business
and management, it has wide application in offices, enterprises, hotels……etc. In a word, it is a
ideal equipment for users to better communication conditions, improve work efficiency, control call
fee payment, and make office intelligent come true.
1.2 Features
‹
Normal phone programming:use normal phone programming, not need the specialized key
phone.
‹
System CRBT Function: except for operator and auto-attendant mode, the system can play
the OGM without dialing any number. Connect with the computer, can record the promote
information of the and play it to customers. (same as the CRBT of ISP)
‹
Operator Day/Night Mode: can switch the calling out class, calling in extension
and calling out C.O.line authority by user ’s requirement.
‹
Mutiple Dial-Out Mode:Can choose dial-out number 9 or direct dial CO line.
‹
Coming Call Prompt: When all the extensions are busy, if external line calling (including
door phone), the system will prompt the set ringing extension.
‹
Difference of the ringing: internal call, external call and door phone call have different
ringing.
‹
Transfer Caller ID (CS+/TS+ Series): when CO.Line call in or other Extension call ,you can see
Cid number in telephone; also the incoming CID number will follow while call transferred.
‹
Auto-attendant/Operator Mode: the incoming calls from C.O. lines can be set up the
operator mode or the auto-attendant mode freely.
‹
Dial in/out Setting: can set any ringing extension and the using access of CO lines.
‹
CO Line Booking: when the CO lines are busy but urgently to call, the system will prompt the
extension when CO line available.
‹
CO Line Reservation: any extension can reserve the CO line and do others operations.
‹
Three Way Conference and External transfer Function: allows to add a third party to a
two-party conversation and make a three-party conference. You can have only two Ext. with
one C.O.line. And can make an outgoing call from one Ext then divert and connect other Ext
P1
-------------------------------------------------------------------------to C.O.line.
‹
Call Transfer and Pickup: all external and internal calling can be transferred, other ext.
ringring can be picked up and not need answer the ringring ext. This system have many kind
of pickup ways, including exts. pickup, CO line pickup and reservation, etc.
‹
Operator Function: This system can be set two operator for reservation, call forwarding, call
transfer and manager secretary.
‹
External Call Switch (call pickup during conversation): during the conversation with CO
line, if other CO lines or door phone calling, just easy reserve the answering CO line and
pickup the calling call.
‹
External Music interface:allow you to change the system holding music freely.(optional)
‹
Flexible extension number:The number of extension can be set up one to four digits.
‹
Power Failure Memory: when power failure, the system can remain all the settings and just
use all the functions when power again.
‹
Remote control programming: It can sustain remote maintenance, process remote
control programming, detect and maintain, which facilitate the users to install and test, and
provide quick and effective service to users.
P2
--------------------------------------------------------------------------
Chap 2
Installation & Connection
Before Installation
For easy and quick installation and connection, it is strongly recommended that the user read
and follow the following instruction carefully so as not to damage the system accidentally by
incorrect operation.
2.1 System Configuration
This system capacity smallest is 208, biggest is 416.
This series PABX including basical series CS (plastic covers) and TS (metal covers), and
enhancement series CS+ (plastic covers) and TS+ (metal covers); CS and TS same functions,
CS+ and TS+ same functions. And TS+ series can be expanded wireless terminal board.
CS /TS
Model
CS+/TS+
CS208
CS308
CS312
CS416
CS+208
CS+308
CS+312
CS+416
TS208
TS308
TS312
TS416
TS+208
TS+312
TS+312
TS+416
CO Line Ports
2
3
3
4
2
3
3
4
Exts. Ports
8
8
12
16
8
8
12
16
DISA
10s one paragraph
20s three paragraphs
Music On
Holding
Piano music, external music input on
holding is optional
11 chord melody music, external music
input on holding is optional
Caller ID
External line caller ID
Transfer&internal caller ID
Please according to the capacity and functions of your machine when install
and program the system.
P3
--------------------------------------------------------------------------
2.2 System Appearance
2.2.1 CS /CS+ Plastic Series
①Power Indicator Light
②C.O.Line Indicator Light
③Ground Port
④308 C.O.Line Port
⑤308 Exts. Port
⑥416 C.O.Line Port
P4
-------------------------------------------------------------------------⑦416 Exts. Port
2.2.2
TS/TS+ Metal Series
①Power Indicator Light ②C.O.Line Indicator Light
③Exts. Indicator Light
④C.O.Line Port
⑤Exts. Port
⑥Power Socket
⑦Power Switch
⑧External Music Interface
⑨Door Lock Interface(optional)
2.3 Installation procedure
¾
Before installation, please check all the parts if have any looseness, take care the supply
power switch if is shut down.
¾
The telephone exchange shall be installed in a stable indoor place with dry, ventilated
environment. (Temperature Range: 0-45℃, Humidity Range: 20%-80%.Avoid straight sun
shine or in the environment of flammable or caustic gas.) Special telephone wire is
P5
-------------------------------------------------------------------------preferable.
¾
A wall bore is available at the underside of mainframe for wall installation. Desk installation
is also admitted. But the contact of wall bolt and circuit board inside the mainframe should
be avoided.
¾
None of the wiring of any extension should share the pipeline with power supply or antenna.
Neither should the extension be close to antenna for air broadcasting (including
short-wave).
¾
For the sake of personal safety and communication quality, grounding of PABX should be
reliable. Or else, the lightning-proof device inside would fail to work.
Resistance to ground should be less than 10 ohm.
Grounding as follows:
¾
Connect the monomer-crystal with EXT. line and C.O. line separately, use the normal
telephone to test the C.O.line if is ok.
¾
Connecting extensions according to the in-dilated extension positions and C.O. lines to the
corresponding line ports on the unit.
¾
Test the function of power failure transfer. Before power on, off hook the extension to test if
the telephone can dial out and check the wire again if can not dial.
¾
Connected all the wires, take the power on and to see if the indicator light twinkling, if yes
that mean the system working.
¾
Test the system according to the default settings.
¾
Test the whole system to see if can be worked well, if not and then reset the system.
P6
--------------------------------------------------------------------------
2.4 Installation Warning
1.
Please keep the exchange away from other equipment producing large electromagnetic
disturbance (such as motor and large transformer).
2.
None of the wiring of any extension should share the pipeline with power supply or antenna.
Neither should the extension be close to antenna for air broadcasting (including short-wave).
3.
Avoid damaging the power-supply cable. Keep it away from water. Encountering the leakage
of water cut off the power immediately.
4.
Please don't impact or shake the exchange at any situation. Don't remove the exchange in
working status.
5.
Avoid using telephone in thundering.
6.
Please don't use the telephone in flammable and leaking gas environment.
7.
Unless the equipment is disconnected, please don't touch the broken part of the wiring or any
connection ends.
● Note: Lightning stroke is an accident, which will not be regarded as normal maintenance.
2.5 Direct Access when Power Failure
The C.O. lines will be connected direct to the special Exts automatically when the power
failure. The No.1 C.O. line will be connected to Ext. 601 and No.2 to Ext.602, No.3 to Ext.603,
No. 4 to Ext.604. So you only can use the four Exts as normal phone with direct C.O. line.
For example when someone call in with No.1 C.O. line at the time of power failure, the
Ext.601 will ring, you can only pick up Ext. 601 and talk with the caller.
2.6 External Music Input on Holding
As the diagram on right, connect the external music with
the system music interface.
Note: when connected with the external music, system switch to the external music automatically.
If want to use internal music, should disconnect with the external music, otherwise will be no
music.
P7
--------------------------------------------------------------------------
Chap 3
System programming
The system has the initialize settings when left factory, user can use it normally when
installed and connected well, don’t need refer this chapter; if user want to change some settings,
that should be refer this chapter.
3.1 Before programming
●Trunks mean telephone line from local ISP, connect with the PABX port C01-C04, also
called C.O.Lines; User Lines mean the line which connect with the PABX port 601-616, also
called internal line, the connected telephone called extension.
●All the extensions must be of dual tone multi-frequency phone. All the programming must
be carried out on the extension 601, 602, 603, 604; all the programming must be into system
programming status.
●When the setting is finished, a long beep indicates that the setting is done correctly and
saved in the system. If instead an array of short chirps is heard, that would indicate an error
occurred in the setting. You need to check it out and reset the system. It is only after the end
of the long beeps you can continue another system operation.
●You are allowed to operate one by one, and end the process by simply pressing #. You
don’t have to hang up if something wrong occurs, you could press * to restart.
●If programming-extension (601,602,603,604) is in Direct-Dialing-Out mode, you need to
press * to enter the internal system, then start programming.
●You must use “enable C.O. lines” command according the actual trunk lines before using
this product, if you don’t enable any C.O. line, the system will consider there is no C.O. line
and doesn’t auto detect C.O. line.
●The functions which is optional in this user manual, that mean just some models have the
function, please be sure your model and then can know if your machine has that functions.
●CS308/TS308 are the same programming format with CS416/TS416, just the C.O.line port
and extensions port are different.
How to programming
At first you must according 3.2.1 instruction enter into system programming status, and then
you can begin to program as the following instruction.
P8
--------------------------------------------------------------------------
3.2 Basic Command
3.2.1 Enter into System Programming Status
Format:
# * EFGH
Explanation: EFGH is the system password, the default password is 0000, heard “DU” into
the programming status, if input wrong password, you can input the password again when
heard the wrong indicate voice (don’t need input # *)
Example: For programming the system, you should enter the password first, now the
password is 5678
When the extension is in direct-dial-out mode, should be input * # * EFGH into system
programming status; default setting the extension is in indirect-dial-out mode, if extension dial
out, should dial the dial-out number 9 and then can dial out, so you also can set the extension
into direct-dial-out mode and then don’t need the dial-out number.
3.2.2 Change the Password
Format: 09EFGH#
Explanation: EFGH is the new system password.
Description: to change the password of system programming.
Example: Changing the system password from “0000” to “5678”
1. We suggest changing the password before using.
3.2.3 System Soft-Reset
Format:
09999999#
Description: to reset the system when the system power on.
P9
-------------------------------------------------------------------------3.2.4 Flash time setting
Format:
00L #
L=1 ---------0.8s L=2 ---------1.0s L=3 ---------1.2s L=4 ---------1.5s L=5 ---------1.8s
Explanation:
L means the flash time grade.
Description: For active the hold and divert operating use.
In default setting: L=2 (1.0s)
Example: Set the flash time to 1.2S,then in programming status input 003#,hear du is ok.
3.2.5 System return to default setting
Format:
0000#
Description: when returning to default setting, please wait and hear the confirm sound that means
ok. Default setting please see the Chapter 8. This action will not effect the data of the charging.
1. this format can not return the flexible code extension number, also can not effect the
C.O. lines opening and shutting (refer to 3.3).
2. If want to return the extension number default setting, input 9000#
3.2.6 Setting
Format:
Delay time for outgoing call transfer
03TT#
Description: T=01-99, unit is second; this time mean the time which is from finish dialing the last
number to the system start to charge. The system restriction time also from this time,
and also allow system transfer function.
Default setting: Duration of time-delay being 5 seconds.
Example: Setting delay time: 8s, then input 0 3 0 8# in programming status.
3.3 Enable/Disable C.O. Lines
You must use these commands according the actual trunk lines before using this
product!!! If you don’t enable any C.O. line, the system will consider there is no C.O. line and
doesn’t auto detect C.O. line!!!
3.3.1 Enable C.O. Lines
Format: 0600#
Description: Enable all C.O. lines
P10
--------------------------------------------------------------------------
Format: 060M#
Explanation:
M: C.O. line No. M = 1 - 4
Description: Enable the M C.O. line
Example:
You have 308 model product, you want use C.O. line 1 and C.O. line 2, and the line
3 is not in use.
3.3.2 Disable C.O. Lines
Format: 0610#
Description: Disable all C.O. lines
Format: 061M#
Description: Disable the M C.O. line
3.3.3 Trunk lines (C.O.lines) working assignment (UCD)
Format:
0620#
Description: This setting make the system assign the different trunk lines working averagely, it
means the system will use the trunk lines circulating. (For example: the system will use trunk line 1,
then line2….line4 circulating). This setting can avoid the user always use some trunk lines, this is
default setting.
Format:
0621#
Description: This setting make the system use trunk lines in sequence, it means the system
always choose the trunk line of lower number if available. (line1 is the lowest
number)
P11
--------------------------------------------------------------------------
3.4 Setting Operating mode
NOTE: All the C.O. lines are in operator mode is the default setting, the operator ringing
Extension is 601 and 602.
3.4.1 Setting Auto-attendant Mode (OGM) for C.O. Lines
Format:
1 0 #:
Description: allows all the C.O. lines in Auto-attendant Mode (DISA --Direct Inward System
Access status). In this mode, Caller will hear the OGM recorded message, while
all extensions are in MUTE mode
Format:
10M#
Explanation: M: C.O. line No.1-No.4
Description: allows the No.M C.O. lines in Auto-attendant Mode( DISA --Direct Inward System
Access status).
Example: Set C.O. line 2 and 4 in Auto-Attendant mode, other C.O. line in operator mode.
1. If the caller doesn’t know the extension number, he can inquiry the operator by dialing
“0”.
2. Outgoing Message must be record when setting this mode.
3.4.2 OGM busy Process in Auto-attendant Mode
Format:
1 5 4 0#
Description: when external call in and the OGM is busy, then system is waiting, this is default
setting.
Format:
1 5 4 1#
Description: When multiple external lines calling in, because auto-attendant just one or two
lines, some one external line calling just can be waiting, the system can be set to ring the operator
mode ringing extension(refer3.8.2&3.8.3) and will not lose any calling.
3.4.3 Setting Operator Mode for C.O. line
Format: 11#
allows all the C.O. lines in Operator mode, this is default setting.
P12
-------------------------------------------------------------------------11M#
allows the No.M C.O. lines in Operator mode.
Description: When the C.O. line is in operator mode, the Operator mode ringing extension (setting
refer3.8.2&3.8.3) will be ringing when calling in, the caller can hear the ringing tone.
NOTE: Operator mode or auto-attendant mode, certain C.O. line just can be in one status,
but if set the certain C.O. line into auto-attendant mode, the operator mode will be canceled
automatically.
3.4.4 CRBT (Directly ringing while play OGM Process in Auto-attendant Mode)
NOTE: 1、This is a new mode; allow you to call in form outside and hear OGM while the
system directly to ringing the Assignment extensions without dialing any
extension numbers.
2、You should set the C.O. line in Auto-attendant mode first.
3、In the mode we suggest you record the OGM into one paragraph.
Format: 1 67 #
this is default setting
Description: disable directly ringing extensions while playing OGM in auto-attendant mode.
Format: 1 6 7 0 #
Description: enable directly ringing extensions while playing OGM in auto-attendant mode, and
the ringing extensions is the first& the second operators
Format:
1676#
Description: enable directly ringing extensions while playing OGM in auto-attendant mode, The
system will call the operator mode Ringing Extensions .
3.5 OGM Recording/Monitoring
3.5.1 OGM Recording(For CS/TS Series)
Format: 1 2 #
Description: Used to record an outgoing message for Direct Inward System Access (DISA).
3.5.2 OGM Monitoring(For CS/TS Series)
Format: 1 3 #
Description: Play and monitor the recorded OGM.
3.5.3 System Music Monitoring(For CS/TS Series)
Format: 14 #
Description: Perform the music on holding melody or test the quality of telephone unit.
P13
-------------------------------------------------------------------------3.5.4 OGM Recording(For CS+/TS+ Series)
Format:
12M#
Explanation: M=1,2,3 the paragraph of the OGM
Description: Used to record an outgoing message for Direct Inward System Access(DISA).
OGM 1 recording (8 seconds), this is the first OGM, usually it is for company greeting, for
example, you may record ”This is ABC company, Pls dial extension number or dial “0” for
operator. Thanks you for calling.”
OGM 2 recording (6 seconds), this is the second OGM, usually it is for C.O. line dial
extension and this extension is busy, if you want to transfer this calling to other extension,
you may record “Sorry! This extension is busy. Please dial other extension number or dial
“0” for operator.”
OGM 3 recording (6 seconds), this is the third OGM, usually it is for C.O. line dial extension
and this extension no answer, you may record “Sorry! This extension do not answer, Please
dial other extension number or dial “0” for operator.”
Example: Recording the first paragraph of the OGM, then in programming status you can input
121#, after hear “du”, you can speak in telephone and will be recorded into OGM.
1. The recording time is limited, “du” is heard to start recording and another “du” to end
recording;
2. The new message will overwrite the old one;
3. Please use high quality telephone to ensure high quality of recording;
4. If the caller dials a number before the system finishes playing the message, the system will
terminate playing the message, waiting for the caller to complete dialing;
5. The caller will be connected to Operator if he/she dial 0 first for inquiry;
3.5.5 Monitoring the recorded OGM (For CS+/TS+ Series)
( M=1,2,3)
Format:
13 M #
( the paragraph of the OGM )
Description:
Confirms the recorded message in the OGM recording program, you can check if
the recording is satisfied or not, if not, you can record again.
3.5.6 One paragraph OGM Mode (For CS+/TS+ Series)
Format:: 1 2 0 0 #
Description: to recording one paragraph OGM(20s total)
Format:: 1 3 0 0 #
Description: to play and minitor one paragraph OGM(20s)
: 1. After performed above two commands(1200# or 1300#), system will change to one
P14
-------------------------------------------------------------------------paragraph OGM mode automatically.
2. After performed 12M#、13M#
two commands, system will change to three
paragraphs OGM mode automatically.
3. The OGM mode will be kept after power off.
3.6 Process in Auto-attendant Mode
3.6.1 No Dial Process
Format: 1 6 0 #
Description: In auto-attendant mode, if the C.O. line doesn't dial the extension number over 5
seconds or more after hearing the OGM, then the C.O. line will be hung up.
Default setting: The C.O. line will be hung up if no dialing.
Format:
1 6 1 # or 1610#
Description: In auto-attendant mode, if the C.O. line doesn't dial the extension number over 5
seconds or more after hearing the OGM(no dialing in The DISA), then the C.O. line
will be transferred to Operator.
Format:
1616#
Description: The system will call the operator mode Ringing Extensions.(setting refer to
3.8.2&3.8.3)
3.6.2 Called Extension Busy Process
Format: 165#
Description: when the outside caller calling the extension in auto-attendant mode, and the
extension is busy, then the system cut off the line; this is the default setting.
Format: 1650#
Description: when the called extension is busy, the call transferred to operator.
Format: 1656#
Description: when the called extension is busy, the call transferred to the operator mode ringing
extension.
Format: 1655#
when the called extension is busy, system send prompt tone to the extension
Above setting just for one paragraph OGM mode.
3.6.3 Called extension No Answer Process
Format: 166#
Description: when the called extension is no answer, the C.O. line will be cut off;
this is the default setting.
P15
-------------------------------------------------------------------------Format: 1660#
Description: when the called extension is no answer, the call transferred to operator.
Format: 1666#
Description: when the called extension is no answer, the calling transferred to the operator mode
ringing extension.
Above setting just for one paragraph OGM mode.
3.7 Operator Setting
3.7.1 Operator Setting
Format:
15N #
Explanation: N: the Ext. line No., N=01-16
Description: To assign any Ext as the operator. In the default setting, EXT602 is the operator.
Example: Setting Ext.12 as operator
3.7.2 Fast Dialing Operator
Format:
1520#
default setting
Description: enable the extensions dialing call-operator code to call the operator quickly.
Format:
1521#
Description: disable the extensions to dialing call-operator code to call the operator quickly.
3.8 Operator Attendant Ringing Setting
3.8.1 Ringing mode when all the ringing extensions is busy
Format:
1880#
Description: While the C.O. line coming in, and all the ringing extensions assigned to C.O. line is
busy , the system will send waiting call beep to the ringing extensions for every five
seconds, these extensions is assigned to the C.O. line, this is default setting.
Format:
1881#
Description: While the C.O. line come in, and all the ringing extensions assigned to C.O. line is
busy, instead of sending the waiting call beep, the system will find the first idle
extension begin from Ext. 601 to Ext. 696 in sequence then ringing it.
These setting will take effect only when the system in operator mode
3.8.2 Ringing Extensions Assignment/ to Cancel in Day mode
Format:
30MN0#
Explanation: M: the C.O. line No. M=1 – 8
P16
-------------------------------------------------------------------------N: the Ext. series No. N= 01 –16
(N=01 means Ext.601 …… N=16 means Ext.616)
Description: In operator mode when calling of No.M C.O. line come in and system in day mode(in
default setting system in day mode), No. N Ext. will ring at the same time.
In default setting only Ext601, 602 will ring.
Format:
30MN1#
Description: Disable No. N Ext. ring when calling of No. M C.O. line come in while system in day
mode.
Format:
30M#
Description: Disable all Exts ring when calling of No. M
mode.
C.O. line come in while system in day
Example: Setting Ext.605 and Ext.612 and EXT.616 ringing when the C.O. line 6 come in while the
system in day mode, then input 306#,306050#,306120#,306160#.
3.8.3 Ringing Extensions Assignment/ to Cancel in Night Mode
Format:
31MN0#
Description: In operator mode when calling of No. M C.O. line come in and system in night mode,
Exts N will ring at the same time.
In default setting only Ext601, 602 will ring.
Format:
31MN1#
Description: Disable No. N Ext. ring when calling of No.M C.O. line come in while system in night
mode.
Format:
31M#
Description: Disable all Exts ring when calling of No.M C.O. line come in while system in night
mode.
Example: Setting Ext.603 and Ext.611 ringing when the C.O. line 2 come in while the system in
night mode, then input 312#, 312030#, 312110#.
1. Up to 16 Exts are allowed to ring at the same time for one C.O. line while system in either
day or night mode .that mean you can repeat input 30MN0# or 31MN0# for 16
times.
2.Before you setting a certain ringing extension, we suggest you better to disable all the
Exts ring for this C.O. line.
3.This function must be in Operator Mode.
4. This function only for C.O. line Incoming call. The extension which is not set ringing will
P17
-------------------------------------------------------------------------ring under Intercom Calling, Call Transfer.
5. This function is one way to set some extensions for not disturbed.
6. If you not use day/night function, you needn’t to set night settings.
3.9 Dialing-out Mode Setting
Format:
21#:
Description: Indirect-Dialing-Out mode for all the Exts (dialing 9 for outgoing ).
Format:
2N1#
Explanation: N: the Ext. line No., N = 01 - 16
Description: Indirect-Dialing-Out mode for Ext. N (dialing 9 for outgoing).
Example: Set Indirect-Dialing-Out mode for Ext.605, then input 2051#
In default setting, all extensions are in Indirect-Dialing-Out mode.
Format: 20#
Description: set Direct-Dialing-Out mode for all the Exts.
Format: 2N0#
Explanation: N: the Ext. line No., N = 01 - 16
Description: set Direct-Dialing-Out mode for Ext.N.
Example: Set Direct-Dialing-Out mode for Ext.602,just input 2020#
In Direct-Dialing-Out mode, extension make intercom call should dial *first, then dial the
extension number. and no need dial 9 before outgoing call.
3.10 Calling Restriction Setting
Calling restriction setting only effect when the extension making outgoing call.
3.10.1 Calling Duration Restriction Setting / Clear
Format: 6NTT#
Explanation: N: the EXT No. (N = 01 - 16)
TT: the time restriction duration (2 digits), should be in 01-99 minutes.
Description: set the Ext N outgoing call duration to within TT minutes. This function can only limit
the time of exterior call.
Example: Set Ext.611 outgoing call duration to 8 minutes, just input 61108#
Format: 6N00#
P18
-------------------------------------------------------------------------Explanation: N : the EXT No. (N = 01 - 16)
Description: Clear the Ext N outgoing call duration restriction.
Example: Clear the Ext.611 outgoing call duration restriction, just input 61100#.
3.10.2 Calling Restriction-Class Setting
Format:
40 L#:
Explanation: L: class number, L= 0 - 6
Description:
Assign dialing-out class L for all Exts.
L=1:
no any restriction
L=2:
call out with restriction of International long-distance dialing
L=3:
call out with restriction of domestic long-distance dialing
L=4:
call out with restriction initial of item A.
L=5:
call out with restriction initial of item B.
L=6:
only for intercom call
L=0:
only for some special calling number(
Format:
40 N L#
Explanation:
N: the Ext. line No., N = 01 - 16
L : class number, L= 0 - 6
Description:
Assign dialing-out class L for certain Ext. N
1. In default setting, the class for all extensions is 1
2. This command enables a user to set class restriction on extensions in a fast and
convenient way, especially when most extensions have the same class.
For example, if you want set extension 603 to class 3 and extension 608 to class 4,and the rest
extensions to class 5, then you can set the restriction rank to be 5 for all extensions and change
the restriction class to 3 for extension 603 and 4 for 608 just input 405#,40033#,40084#.
3.10.3 Calling Restriction Item
‹
Calling Restriction Item A
Format: 4 1 Q ABCD#
Explanation: ABCD: the initial digits of the calling number to be locked, it can be from 1-digit to
4-digits, it should be ended with # if less than 4-digits.
Q --- The group series from 01 to 16.
P19
-------------------------------------------------------------------------Description: to restrict the call-out number starting with ABCD
Example: Ext.608 is be assigned dialing-out class 4, now you want Ext.608 can’t dial the numbers
with initial digits – 07,168 ,just input 410107#,4102168#
1. Item A can lock 16 groups of initial digits.
2. Restrict Item A only work for dialing-out class 4.
Format: 41 Q #
Explanation: Q: The group series from 01 to 16.
Description: to clear the call-out restriction of certain numbers of group Q.
Example: you want to clear the call-out restriction of certain numbers with initial digits—07 of
group 01, ,just input 4101#
Format:
41#
Description: to clear all the call-out restriction of certain numbers of item A
‹
Calling Restriction Item B
Format: 4 2 Q ABCD#
Explanation: ABCD: the initial digits of the calling number to be locked, it can be from 1-digit to
4-digits, it should be ended with # if less than 4-digits.
Q --- The group series from 01 to 16.
Description: to restrict the call-out number starting with ABCD
Example: Ext.609 is be assigned dialing-out class 5, now you want Ext.609 can’t dial the numbers
with initial digits – 575,1790, ,just input 4201575#,42021790#
1. Item B can lock 16 groups of initial digits.
2. Restrict Item B only works for dialing-out class 5.
Format: 42 Q #
Explanation: Q: The group series from 01 to 16.
Description: to clear the call-out restriction of certain numbers of group Q.
Format: 4 2 #
Description: to clear all the call-out restriction of certain numbers of item B
3.10.4 Assign Special Calling-out Number for class 0
Format: 4 3 P ABCD#
P20
-------------------------------------------------------------------------Explanation: ABCD: the initial digits of the calling number to be locked, it can be from 1-digit to
4-digits, it should be ended with # if less than 4-digits.
P --- The group series from 01 to 16.
Description: Permit to dial the phone numbers starting with <ABCD> only.
Example: Ext.610 is be assigned dialing-out class 0,now you want Ext.610 can dial the numbers
with initial digits – 0592,179 ,just input 43010757#,4302179#
1. 16 groups of initial digits can be set.
2. This function only work for dialing-out class 0.
Format: 43P #
Explanation: P: The group series from 01 to 16.
Description: to cancel the permission of certain calling-out numbers of group P
Format: 4 3 #
Description: to cancel all the permission of special calling-out numbers.
3.11 Exts. Using C.O.Lines Access
3.10.4 Assign Exts. Outgoing to Certain C.O. Line / to Clear in day mode
Format:
70MN0#
Assign the extensions N outgoing to use the certain C.O. line (M) in
daytime.
70M0#
All extensions can use co line M in day mode.
70M1#
All extensions can not use co line M in day mode.
70MN1#
to restrict the EXT.N to use C.O line M in day mode
70N2#
Allow extension N use all C.O.lines in day mode.
70N3#
to restrict EXT.N use all C.O.lines in day mode.
3.10.4 Assign Exts. Outgoing to Certain C.O.Line / to Clear in night mode
Note: If you not use day/night function, you needn’t to set these settings.
Format:
71MN0#
Assign the extensions N outgoing to use the certain C.O. line (M) in
night .
71M0#
All extensions can use co line M in night mode.
71M1#
All extensions can not use co line M in night mode
71MN1#
to restrict the EXT.N to use C.O line M in night mode.
71N2#
Allow extension N use all C.O.lines in night mode.
71N3#
to restrict EXT.N use all C.O.lines in night mode.
Explanation: M: C.O. line No, M =1-4 N: the Ext. series No., N = 01 – 16
P21
-------------------------------------------------------------------------Description: This functions allow you to assign certain CO line exclusively be accessed by certain
extensions for outgoing calls and other extensions can’t use it for outgoing calls.
1. This function is for the outgoing call and can’t change the function of C.O line Ringing
Assignment. .
2. Eg1: EXT603 can’t use C.O line 2, Ext.606 & Ext.608 can use C.O line 1 in daytime ,
you can set as follows: 702031# , 701060# ,701080#.
3. Eg2: C.O line 1 can use at night mode by Ext 601, C.O line 2 can use by Ext
607. Ext 608 .Ext 616 in night , you can set as follows: 7111#、7121#、711010#、712070#、
712080#、712160#。
3.12 Flexible coding
Format: 9000#
Description: return to the Exts number of the default setting, that is: from 601 to 602 603… 616
one by one, etc.
Format: 9Nabcd#
Explanation: N : the extension series number, N = 01 - 16,
abcd: the new number, 1 to 4 digit
number, if new Ext number not exceeding to 4-digit number, press # in the end.
Description: Change old Ext number to new Ext number “abcd”
Example: Change Ext 606 to 806,just input 906806#
1. The new numbers range from 1-8999; all extensions numbers can not be in duplicate.
2. The number can’t begin with 0 and 9,
3. The length (digits) of new number must follow the extension No.1; it must be emphasized
that if the length (digits) of new number changed, all the extensions must be reset after setting
extension No.1. All the new numbers should be equal digits, and not in duplicate.
For example, to set the extension’s number to 4-digit number (8001-8016),the user should dial
9018001# at first ,then dial 9028002#,9038003#…one by one, up to 8328016.
3.13 Ringing/Transfer/Reservation time
3.13.1 Internal Call Ringing Time
Format:
4 9 4 TT#
Explanation: TT: seconds 01-99, 00 means not stop ringing, default setting is 30seconds
Description: When one extension call another extension, and the called extension is not pick up ,
the system will continue to ring another extension for this setting time and follow by
busy tones.
P22
-------------------------------------------------------------------------This time must be more than the Call forward time and the tranfer ringing time.
3.13.2 Operator Dialing/Transfer Ringing Time
Format : 4 9 6 TT#
Explanation: TT=seconds
01-99
default setting is 25seconds
Description: When transfer a call or somebody call in with OGM mode and dial a extension, then
the system will ringing the called extension for the setting times .
This time must be more than the Call forward time .
3.13.3 No Answer Transfer Time
Format : 1 8 4 TT#
Explanation: TT=seconds
01-99
default setting is 20 seconds
Description: When one extension setting Call forwarding when Ext is busy or nobody available
when the system call it ,after TT seconds it is not pick up, then the call will transfer to
the setting extensions automatic.
This time must be less than the transfer ringing time and internal call ringing time.
3.13.4 External Line Reservation Time
Format : 1 8 6 TT#
Explanation: TT = 01-99 reserved time is TT * 10 s
Description: Setting C.O. line reserved time when Ext. hold the call.
In default setting, TT=12, reserved time are 120s.
3.14 Transfer Operation Parameter
3.14.1 External Transfer Mode
Format: 1530#
Description: After 3 busy tone, can connect the C.O.line in 5 seconds, this is the transfer mode 1.
Format: 1531#
Description: After 10 secs busy tone, can connect the C.O.line again without off-hook, this is the
transfer mode 2.
3.14.2 External Transfer to a no answer Extension Process
Format: 1 6 2 #
163#
Call back the extension, this is default setting
Can not call back
Description: If the call back extension is busy, the system will release the C.O. line.
P23
-------------------------------------------------------------------------3.14.3 Enable/disable Call Forwarding Settings reserved when Power Failure
Format:
170#
Description: The Call forwarding settings (refer 4.4&4.20&4.21) will lose when the system
power off.
Format:
171#
Description:
The Call forwarding settings will be stored if power failure (system default setting)
3.15 CID functions Setting (For CS+/TS+ Series)
3.15.1 Add digits for intercom CID
Format: 1 8 0 #
Description: Disable add digits for intercom Caller ID, this is default setting.
Format: 1 8 0 kk #
Description: Add kk in intercom Caller ID number
Some CID telephone can't display the CID number less than 4 digits, so we must add more
digits for intercom CID.
3.15.2 Internal CID mode(transmit mode) setting
Format: 1 8 1 0 #
1811#
Format: 1 8 1 2 #
FSK mode(Default setting)
DTMF mode
FSK mode
1813#
DTMF mode
1 8 1 4#
Auto mode(Default setting)
1 8 1 5#
always FSK&DTMF mode
The system can auto select C.O. line CID mode. Sometimes if system can’t display CID
correctly and you know the CID mode, you can use 1812# or 1813# to set CID mode
compulsively.
P24
--------------------------------------------------------------------------
Chap 4
Operating Instruction
Important Note :1、If the Ext. is in indirect-dialing-out mode(refer 3.9), no need
to dial * which is in [ ] in following operation.
In examples we suppose the Ext. is in indirect-dialing-out
mode if don’t explain specially.
2、Programming Extensions include Ext. 601, 602, 603, 604 .
4.1 Answering calls at operator mode
The Extensions which is set to be operator mode ringing extension will ring when an incoming call
is received, and pick up the handset you may answer the call directly. Under the default mode,
Ext601 and Ext602 will ring.
4.2 Answering calls at auto-attendant mode
The system use one paragraph of OGM messages, the relevant messages will be heard automatically
when a exterior caller call the C.O. line.
When a caller dials “0” for inquiry, operator extension will ring.
4.3 Day/Night Mode Manual Setting
This system has one way to switch Day/Night mode: manual mode, you can input the following
command:
Format:
[*] # 2 0 #
Switch the system to day mode.
[*] # 2 1 #
Switch the system to night mode.
1、The default mode is day mode.
2、The command can be inputted only by Programming Extensions ( Ext. 601, 602, 603,
604 and the operator) , not in programming mode.
3、[*] means If the Ext. is in indirect-dialing-out mode, no need to dial *( only dial #20# or
#21#),while the Ext. is in direct-dialing-out mode, need to dial *(should dial *#20# or
*#21#) .
NOTE: In Manual mode, you are needed to switch Day/Night mode through setting manually, that
means every day you must set manually if you want switch Day/Night mode. The system will be in
Day mode always (or Night mode) if you don’t set manually.
P25
--------------------------------------------------------------------------
4.4 Set & Clear other Ext. Call forwarding through Programming
Extensions
You can set other Ext. call forwarding through Programming Extensions
Format: [*] # 2 6 N abcd
to set No.N Ext. transfer incoming calls automatically to desired
Ext.abcd
[*] # 2 6 N # : Clear directly forwarding setting for No.N Ext.
[*] # 2 6 # : Clear directly forwarding setting for all Ext.
[*] # 2 7 N abcd : to set No.N Ext. transfer incoming calls to desired Ext.abcd when No.N
Ext. is busy or nobody available after 30 seconds( call forward
time,refer to 4.16.3)
[*] # 2 7 N # : Clear busy (or nobody available) forwarding setting for No.N Ext.
[*] # 2 7 # : Clear busy (or nobody available) forwarding setting for all Ext.
[*] # 2 5 # : Clear any settings of call forwarding for all Ext. whether directly forwarding
setting or busy (nobody available) forwarding setting.
When power failure, refer to 4.14.3, this setting will be stored or not.
Explanation: <abcd> is desired Ext number to be transferred, abcd=601 – 616(default number)
N: Ext. series No ,N=01-16 (N=01 means Ext.601 …… N=16 means Ext.616)
4.5 Outward Dialing
4.5.1Outward Dialing Directly
Format: Pick up the handset and dial desired number directly after hearing the C.O. line tone.
Description: Making outgoing calls from Exts with direct-dialing-out mode(refer 4.11) ,
Example: You call out with number 0757-86228930 ,then you pickup telephone which in
direct-dialing-out, hear the C.O. line tone, then dial 0757-86228930.
Allows you to redial the last telephone number
4.5.2 Outward Dialing by dialing outgoing code(9) first.
Format: Pick up the handset and dial 9 first after hearing the internal dialing tone , then dial the
desired number after hearing the C.O. line dialing tone.
Description: When the Ext is in indirect-dialing-out mode, you’ll hear the internal dialing tone after
pick up the handset, dial 9 then you enter the C.O. line, you may dial the desired
number after hearing the C.O. line dialing tone.
P26
-------------------------------------------------------------------------The user should dial outgoing code (9) within 10 seconds after hearing the internal
dialing tone.
4.6 Automatically Callback Busy (Booking C.O. line)
Format: [*] # 0 then hang up.
Description: Allows you to make the Ext. ring back automatically when any C.O. line become free
Example: At indirect-dialing-out mode, the user want make the Ext. ring back automatically when
any C.O. line become free
If there is free C.O. line, the Ext will ring back automatically. The ring duration is 10 seconds
during that you should pick up the ring call, otherwise the call cancelled.
4.7 Outward dialing by an exclusive line.
Format: [*] # 1 M
Explanation: M: C.O. line port number
M=01-16
Description: In some occasion, the user may place an outward call by an exclusive line and we
definite it as chosen line dialing.
Example: At indirect-dialing-out mode, the user want call out by C.O. line 5 to dial *57*8622373#,
then he will pick up and dial #15 and hear dialing tone then he can press *57*8622373#.
1、when the user want to dial some special number in the C.O. line such as * or # ,then he
can use this operation;
2、when the user want to check the C.O. line connecting is ok, then he can use this
operation;
4.8 Outgoing Call Transfer (Secretary Function)
Format:
Pat the hook (or press the FLASH button) then dial the Ext. number
Description: This function let you make an outgoing call from one Ext
other Ext. to C.O. line ,
then divert and connect
Example: Ext .602 makes an outward call then transfer the call to Ext. 612.,then Then Ext.602 pick
up hook and make a outward call, then he can transfer the outgoing call to Ext .612 by by patting
the hook ( or pressing the FLASH ) and dialing 612.
1.Only after 5 seconds(delay time refer 3.2.6)when you dial the last number ,you can
making Secretary transfer, otherwise when you pat the hook, the outward call will be cut off.
2.You should input the Ext number within 10 seconds after patting the hook ( or press
FLASH button) and hearing the internal dialing tone, otherwise you’ll have to pat the hook
P27
-------------------------------------------------------------------------came back to the C.O. line
.
3. You can uniform manage the system by using C.O. line Restriction and Secretary
Function, Such as: the operator uniform books the long distance calls, then transfer to the
needed.
4.9 Call Pickup
4.9.1 Pick up a certain ringing Extension
Format: (*) # 3 + ext. number
Description: Allows you to answer the calling that is ringing at the certain Ext.
Internal call also can be picked up.
4.9.2 General Call Pickup
Format: (*) #
9 (General call pickup)
Description: Allows you to answer an incoming call (direct or transferred ) that is ringing at
another Ext. When several Ext. ringing at the same time , using this way you will
pick up a call according to follow sequence:
1th、External call in
holding)
2th、C.O.line call transfer
th
4 、Doorphone calling
3th 、 Receiver calling(Call on
th
5 、Intercom calling
Example: A is on seat of the Ext.602, B is on the seat the Ext.618. Ext.617 is ringing and B is out
of room, A pick up hangset of Ext.602, press #9 to pick up the incoming call.
We suggest prudence to use this operation , because
you are not expected.
it
is easy
to pick up a call that
4.10 Call Transfer (External Call)
Format: Pat the hook (or press the FLASH button) then dial the Ext. number..
Description: 1. Allow you to transfer an incoming call to another Ext.
2. The Flash time can be set.
3. transfer operator have two modes, please refer to 3.14.1
4、In the process of the transfer, the C.O. line will hear holding music.
5、when the Ext. number is 0 ,then you will transfer to the operator.
Example: Ext.607 is talking to C.O. line and want to transfer the C.O. line to Ext.612. Then Ext.605
can transfer the incoming call to Ext .612 by patting the hook ( or pressing the FLASH ) and dialing
612.
There may be following 8 cases after a call is transferred from A to B:
P28
-------------------------------------------------------------------------1. A does not hang up and B picks up his handset .Then communication between A and B is
established while the outside caller is on hold (music on hold). Whoever hang up (A or B), the
system will transfer outside caller to the other.
2. A does not hang up and B does not answer A within 25 seconds. Then A will restore the
connection with CO. line , and B will stop ringing.
3. A hangs up and B answer the call, B will answer the outside caller.
4. A hangs up and B does not answer the call within 25 seconds, call will be back to A and will ring
or cut off , if A never pick up the call in 25 seconds or A is busy , the system will cut off.
5. After A pat the hook then hear the error massage, that means the system is busy, A can
continue to pat the hook until the error massage is disappear.
6. A make invalid operation or B is busy, After System indicate with “du-du-du” for 10 seconds then
A should pat the hook to restore the call and repeat the transfer operation.
7. A hangs up and B does not pick up. A pick up again and press: # 9 (If the Ext is at
direct-dialing-out mode, you should input: *# 9), then A will restore the connection with C.O. line.
8. The EXT A, which transfer the call pat the hook, has 10 seconds to dial the Ext. number.
Otherwise the Ext A will be silence, and system will continue to holding the C.O. line ,and C.O. line
hear holding music; if the ext want back to the call, he can pat the hook, this can let the user to
holding the C.O. line freely.
4.11 Three Way Conference
Format: Pat the hook (or press the FLASH button) dial * and the Ext .number
Description: Allows you to add a third party to a two-party conversation and make a three-party
conference. You can have only two Ext. with one C.O. line.
Example: Ext. 605 is talking to C.O. line caller and he want to transfer the call to Ext.615. then
Ext.605, Ext.615 and C.O. line can talk at the same time.
1.There may be following 2 cases after a call is transferred from A to B.
a. A does not hang up and B picks up his handset. Then communication amount A B and
C.O. line is established, whoever hang up (A or B), the system will transfer outside call to another
one.
b. A does not hang up and B does not answer A within 25 seconds. If Ext. B does not answer
A within 25 seconds, then A will restore the connection with C.O. line, and B will stop ringing.
2. The Ext, which transfer the call , has 10 seconds to dial the Ext number required
otherwise you should
pat the hook to return the incoming call to repeat the operation.
3. If dialing wrong number, you can pat the hook to return the incoming call.
P29
--------------------------------------------------------------------------
4.12 C.O. line Reservation
Format:
Pat the hook (or press the FLASH button) dial # # (Reservation) while talking with C.O.
line.
Description: Extension N is talking with C.O. line A and at this time B calling in , Extension N Pat
the hook and press # # to make A in state of caller On Holding( A is hearing music
while waiting ). At this moment, Extension N can make Call Pick Up, Call Transfer,
Dialing Out etc.···
1.The default setting of caller on holding’s duration time is in 120 sec(refer to 3.13.4).
2.A extension can holding several calling,
3.You also can pat the hook (not dialing) to hold the C.O. line you are talking with ,refer
4.10 when you pat the hook again, you can restore the C.O. line ,but if you hang up ,the
C.O. line will cut off.
4.13 C.O. line transfer to C.O. line
Description: Ext. N is talking with the C.O. line A, at this moment Ext. N holding this C.O. line
A (pat the hook and input # #), then Ext .N can hear the internal dialing tone,
now he can dial ‘9’ to C.O. line C and use it to call desired number ( at this
moment if invalid operation or line is busy ,he can hang up and dial again) ,after
Ext. N is talking with C.O. line C, Ext. N can operate the follows to make two
function:
1.
3 party-Conferences (2C.O. line and 1 Exts): Ext. N pats the hook and input # * Then
communication amount Ext. N, C.O. line A and C.O. line C is established, the 3-party can
talk, if Ext. N hang up, the C.O. line A and C.O. line C will be cut off, the talking will be
ended.
2.
C.O. line transfer to C.O. line : Ext. N pat the hook and input # 6 ,and Then
communication amount Ext. N ,C.O. line A and C.O. line C is established ,The 3-party
can talk ,but now Ext. N can hang up ,and C.O. line A can keep talking with C.O. line C;
and system will indicate C.O. line A and C.O. line C every 2 mins, if C.O. line A and C.O.
line C input * # within 10secs, the system will be continue to connect the 2 mins,
otherwise the conversation will be end off and then release the C.O. line A and C.O. line
C.
If input ** at that time, the system will hand up the C.O. line and end off this operation.
4.14 Call Switch (call pick during conversation)
While an Ext. talking with a CO. line , an Ext. or a doorphone, the other CO. line calling in or the
other doorphone call in and should ring this Ext., you will hear prompts beep tone( the beep for
P30
-------------------------------------------------------------------------doorphone calling and CO. line calling is different). Then you can:
Operation: for normal phone, Pat the hook (or press the FLASH button), then you will hear dial
tone, press “# 9” to switch another Co. line, also you can switch to receive the call
from door phone. The first conversation now is be holded (for CO. line talking ,the
holding time can be set in chapter 4, but for the conversion with doorphone will be
ended ), when you talking with the second call, you also can Pat the hook and press
# 9 to take back the first holding call.
Note:
1、 when there are some calling at the same time ,CO. line calling is the prior grade to be
switch, and door phone calling is second , the Co. line hold is in the third grade.
2、 For key phone you should press transfer key instead of Pat the hook.
3、 Answer incoming waiting call by # 9 and take back the first one by # 9 again can be
repeatable as long as the you like for CO. line, but for doorphone you can only switch one
time.
4、 The waiting incoming call beep(prompt beep) are different for the door phone call and the
CO. line call ; The doorphone calling prompt beep is two beep(du du), and the CO. line
calling prompt beep is three brief beep(du du du)
4.15 Call waiting(R-Key function)(optional)
Format:
Pat the hook (or press the FLASH button) dial # 8 while talking with C.O. line
Description: During communications between extension and C.O. line, use this command on
extension as a flash action, as telephone’ R key in CO line, this is always used for
switching the call waiting.
This function must be applied from your telecom service provider before using.
4.16 Intercom Calling
4.16.1 Intercom calling at direct-dialing-out mode
Format: * + Ext number
Description: Make internal call from Ext. with direct-dialing-out mode. And the system allow you
to redial.
4.16.2 Intercom calling at indirect-dialing-out mode
Format: Dial the Ext. number directly.
1、Intercom calling is free of charge,
2、Allow you to redial
P31
--------------------------------------------------------------------------
4.17 Connect with Operator Directly (Fast Dialing Operator)
Format: [*] 0
Description: Extensions will connect with operator directly
1. The first operator will ringing first ,and while it is busy the second operator is ringing.
2. To cancel this function,you can input 1520# in programing mode.(refer 3.7.2)
4.18 Inquiry Functions (Automatic Reporting)
4.18.1 Reporting of Physics Number
Format:
[*] # 60
to report Ext. port Number, 01 …16 etc
Description: During installing and testing of the system, it is very convenient to find the Ext number.
The system use “du” for this purpose.
Example: After input # 61 on Ext. 606 you may you may hear 10 continuous “du” , and after 1.5
seconds you will hear 6 “du”; that indicate 06 is port number.
10 continuous du stands for “0”
4.18.2 Automatic reporting of Ext number
Format:
[*] # 61
to report Extension Number, 601… 616etc
Example: After input # 61 on Ext. 606 you may you may hear 6 continuous “du” , and after 1.5
seconds you will hear 10 “du”; finally you will hear 6 “du” at about 1.5 seconds later ,
that mean the Ext number is 606
10 continuous du stands for “0”
4.19 Priority Access and Monitoring
Format:
#7 M
Explanation: M: the C.O. line port number. M = 1 - 4
Description: Establish direct connection with C.O. line when this line is occupied. This feature
ensures the director or owner of a company monitor the C.O. line conversation.
[*] # 7 2 abcd
Explanation:
Establish direct connection with desired Ext. while it is used
M: C.O. line port number
<abcd> is desired Ext number.
Example: Priority access to C.O. line 3.
1. Only Ext.601 has priority access
2. If the Ext is at Direct-Dialing-Out mode, you should input: * # 7 M.
P32
-------------------------------------------------------------------------3. The monitor is responsible for the legal issues resulting from the operation.
4.20 Manager/Secretary function( call forwarding directly)
Format: [*] # 81 abcd then hang up
Description: Use manager’s Ext. to make this operation, abcd is the Secretary Ext. number. Allow
the manager Ext user to transfer incoming calls automatically to Secretary Ext.
Format: [*] # 81 # then hang up to clear this function
4.21 Call Forwarding When Ext is Busy or Nobody Available
Format: [*] # 82 abcd then hang up: If a Ext is busy or nobody available after 20 seconds (refer
3.13.3), the incoming call will be transferred to desired Ext. automatically.
[*] # 82 # then hung up: to clear this function.
Explanation: <abcd> is desired Ext number.
Example: When the Ext.602 is busy or no answer, then he want to transfer the incoming calls to
the operator Ext.606 ,just to pick up Ext. 602 ,input #82606 after hear Du you can hang
up.
When power failure, refer to 3.14.3, this setting will be stored or not.
4.22 Setting Don’t Disturb / Clear
Format: [*] # 8 3
Description:
Format:
setting Don’t disturb
If “Don’t Disturb” is set for the extension, then this extension will not ring.
Pick-up the handset to clear this function
4.23 Call All Extension(Emergency calling)
Format: [*] # 8 8
Description: after this operation, all extension ringing and can hear the calling.
The command can be inputted only by Programming Extensions.
4.24 Clear Extension Function Setting
Format:
[*] # 8 0
Description: This command will clear all function that extension set, such as No disturbing/Call
divert/Call forwarding/C.O. line booking/Alarm clock etc. This command has no effect
to other extension.
P33
--------------------------------------------------------------------------
Chap 5
Maintenance & Troubleshooting
1. Outgoing calls can’t be made
1). C.O. line is set to special Extension;
2). Extension hangs up improperly;
3). CPU and internal data is disorder caused by unstable power.
4). Call restriction class is 6.
2. Outside calls can’t dial in
1). The conjunction of C.O. line loose;
2). C.O. line was connected to other equipment;
3). No message recording at auto-operator mode.
3. Intercom can’t be made
1). Extension hangs up improperly;
2). Extension number wrong.
BREAKDOWN
Running light
malfunction
No sound from extension
Cacophony
Bad tone
No incoming
telephone display
Dial-out malfunction
CAUSE
SOLUTION
Power off
Check the power socket and Power
supply
Disconnected wiring or
malfunction of telephone.
Reconnect the wiring or try to remove
the telephone’s failure
Bad connection
Screw down the joint
The distributing of line is not
reasonable
Leave telephone from the disturbing
source
Mix using of non-standard
telephones
Use the standard telephones
Devoid function of incoming
telephone display
Write application to telecommunication
office
Wrong setting of No-disturbing
and it status.
Rescind the No-disturbing and set
incoming telephone display
Exterior line disconnected
Connect to the exterior line
Exterior line is not connected well
Check whether the line is connected
P34
-------------------------------------------------------------------------well
Limited calling time
Time limited
Rescind the limit
Cannot program the
telephone
Wrong coding
Check the programming extension and
use the right code
Others
Others
Refer to professional
P35
--------------------------------------------------------------------------
Chap 6
Glossary
Programming extension-----------------Extension No.601, 602, 603, 604
N-----------------------------------------------Series number of the extensions (01-32 with corresponding input ports
601-632) (two digits)
abcd------------------------------------------Number of the extension(1-8999,except for the digits with the first digit of 0 or
9,outward code of special trunk line, in equal length)is accordance with N.
M-----------------------------------------------Series number of the exterior line (No.1-8 with corresponding input ports of
Line 1- 8)
P-----------------------------------------------Licensed Group Number (01-16)
Q-----------------------------------------------First-digit restrict group number (01-16)
ABCD-----------------------------------------Licensed or restricted number of first 1-4 digits
EFGH----------------- -----------------------4 digits of programming password
L-----------------------------------------------Service grade(Grade of private passwords or outgoing call),grade 0-6
TT----------------------------------------------Time in minute for call duration control, ranges from (01 to 99)
F------------------------------------------------Flash time class.
YYMMDD-------------------------------------YY: Year, two-digit number, from 00 to 99, MM: Month, two-digit number,
from 01 to 12, DD: Date, two-digit number, from 01 to 31
hhtt----------------------------------------------hh: hour, two-digit number, from 00 to 23, tt: minute, two-digit number, from
00 to 59
P36
--------------------------------------------------------------------------
Chap 7
Default Settings
•The system programming password: 0000
•Operating mode: All C.O. line in Operator mode
•Dialing out mode: Indirect-Dialing-Out mode, dialing “9” for outgoing
•All CO. lines is disable, the system use internal music.
•Operator: Ext 602
•Operator mode Ringing Exts.: Ext 601 and Ext 602
•Day/night mode Extension service class assignment: 1
•Time Restriction: No
•Day/night mode: manual switching, day mode
•Flash time: 1.0s
•Day/night mode ext access C.O. line: all extensions
•Call Forwarding Settings will be reserved when Power Failure
•Original EXT number: 601 to 616
•Restrict Item A / Item B: No setting
•Special Calling-out Number: No setting
•The system programming password: 0000
P37
--------------------------------------------------------------------------
Chap 8
Programming & Operation Instruction
8.1 Index of System Programming
No.
Description
Format
1.
Into the system programming
(*)#* EFGH
2.
Return to default setting
0000#
3.
Flash Time Setting
00 L #
4.
Change the password
09 EFGH #
5.
System Soft-Reset
09999999#
6.
Delaying Mode Setting
03TT#
7.
8.
9.
10.
Day/Night
Mode
Enable/disable
C.O. Lines
C.O. Lines
Working
Assignment
Auto-attendant Day/Night
0440#
Auto-attendant Day
0441#
Auto-attendant Night
0442#
Enable C.O. Lines
0600#
Disable C.O. Lines
0610#
Enable M C.O. Line
060M#
Disable M C.O. Line(M=1-4)
061M#
assign the different trunk lines
working averagely
0620#
use trunk lines in sequence
0621#
Operator mode for all CO lines
11#
Operator mode for M CO line
11M#
Auto-attendant for all CO lines
10#
Auto-attendant for M CO line
10M#
Attendant Mode
11.
OGM Recording
12#
12.
OGM Monitoring
13#
P38
-------------------------------------------------------------------------13.
Music Monitoring
14#
14.
Operator Setting
15N#
15.
Fast Dialing
Operator
16.
17.
18.
19.
20.
21.
22.
External line
Transfer Mode
OGM busy in
auto-attendant
No dial in
auto-attendant
System option for
transfer to a no
answer Ext
Dialing Extension
Busy process
No Answer
process
System CRBT
Enable
1520#
Disable
1521#
Mode 1
1530#
Mode 2
1531#
Waiting
1540#
Transfer to operator
1541#
Release C.O. line
160#
Transfer to operator
161#或
1610#
Transfer to operator mode ringing
extension
1616#
Call back the extension
162#
Don’t call back
163#
Line break when busy
165#
Transfer to operator
1650#
send prompt tone to the extension
1655#
transferred to the operator mode
ringing extension
1656#
Cut off C.O.Line
166#
Transfer to operator
1660#
transferred to the operator mode
ringing extension
1666#
Disable CRBT function
167#
Call the operator directly
1670#
P39
--------------------------------------------------------------------------
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
Power Failure
Conservation
No answer
transfer time
call the operator mode Ringing
Extensions
1676#
Not c ons ervation
170#
Cons ervation
171#
No answer transfer time setting
External Line Reservation Time
Prompt and in
line ringing
Extension
Dial-out Mode
Ringing Ext.
Setting in Day
Mode
Ringing Ext.
Setting in Night
Mode
184TT#
186TT#
Prompt type
1880#
In line ringing
1881#
Single direct dialing out
2N0#
Single indirect dialing out
2N1#
All direct dialing out
20#
All indirect dialing out
21#
Add single ext.
30MN0#
Clear single ext.
30MN1#
Clear all exts.
30M#
Add single ext.
31MN0#
Clear single ext.
31MN1#
Clear all exts.
31M#
Set single ext.
40NL#
Set as exts.
40L#
Add restriction
41 QQABCD #
Clear all restriction item A
41 #
Clear group QQ
41 QQ #
Add restriction
42 QQABCD#
Clear all restriction item B
42 #
Call out class
Restriction Item
A
Restriction Item
B
P40
--------------------------------------------------------------------------
33.
Special Initial
digits of number
34.
Ringing Time
Setting
35.
Outgoing
restriction Time
36.
37.
38.
C.O. Line
Access In Day
Mode
C.O. Line
Access In Night
Mode
Flexible Exts.
Code
Clear group QQ
42 QQ #
Add initial digits
43PP ABCD#
Clear all initial digits
43 #
Clear group PP
43 PP #
Internal call ringing time
494TT#
Operator
time
dialing/transfer
ringing
496TT#
Setting ext. N restriction time
6N TT #
Clear ext. N restriction time
6N 00 #
Allow ext.N use C.O. line M
70 M N 0 #
Restrict ext.N use C.O. M
70 M N 1 #
Allow all exts. use C.O. M
70 M 0 #
Restrict all exts. use C.O. M
70 M 1 #
Allow ext.N use all C.O. line
70 N 2 #
Restrict ext.N use all C.O. lines
70 N 3 #
Allow ext.N use C.O. line M
71 M N 0 #
Restrict ext.N use C.O. M
71 M N 1 #
Allow all exts. use C.O. M
71 M 0 #
Restrict all exts. use C.O. M
71 M 1 #
Allow ext.N use all C.O. line
71 N 2 #
Restrict ext.N use all C.O. lines
71 N 3 #
Single Ext. setting
9 N ABCD #
Restore default setting
9000#
P41
--------------------------------------------------------------------------
8.2 Index of Operations
Note: following operations in the status of the extension is in indirect-dial-out mode,
don’t need input “ * ”; if the extension is in direct-dial-out mode, that should input “ * ”.
No.
Description
Format
1.
Outward Dialing
Off-hook + ( 9 ) + phone number
2.
Outgoing Call Transfer
Off-hook + ( 9 ) + phone number
+conversation+ pat hook + ext.No
3.
Intercom Calling
Off-hook+( * ) + ext.No.
4.
Coming Call Pickup
Off-hook+( * ) + # + 9
5.
Dialing Operator
Off-hook+( * ) + 0
6.
C.O. Line Booking
Off-hook+( * ) + # + 0
7.
Call Pickup C.O. Line
Off-hook+( * ) + # + 1+M
8.
Day Mode setting
Off-hook+( * ) +#20#
9.
Night Mode setting
Off-hook+( * ) +#21#
10. Call Pickup Exts.
Off-hook+( * ) + # + 3+ext. No.
Inquiry of ports
Off-hook+( * ) + # + 6 0
Inquiry of Ext.
Off-hook+( * ) + # + 6 1
11.
Priority
Access
12.
and
Monitoring
Monitoring
C.O. Line
Monitoring
Off-hook+( * ) +# + 72+Ext.No.
13. Clear Exts. Function
14.
15.
Manager
Function
Busy
Transfer
Off-hook+( * ) +# + 71+M
Off-hook+( * ) +# +80
Setting
Off-hook+( * ) + # + 81 + Ext.No
Clearing
Off-hook+( * ) + # + 81 + #
Setting
Off-hook+( * ) + # + 82 + Ext.No.
Clearing
Off-hook+( * ) + # + 82 + #
P42
-------------------------------------------------------------------------16. Don’t Disturb
Off-hook+( * ) + # + 83
17. Call All Exts. No.
Off-hook+( * ) + # + 88
18. External Call Transfer
Conversation+ pat hook + Ext. No.
19. Three Way Conference
Conversation+ pat hook + * + Ext.No.
20. C.O. Line Reservation
Conversation+ pat hook + # + #
Conversation+pat hook + # + *(three way
conference mode)
21. C.O. Line Transfer to C.O.Line
Conversation+pat hook + # + 6 ( C.O.line
transfer mode)
22. Call Pickup During Conversation
Conversation+pat hook + # + 9
1141 Budapest, Fogarasi út 77.
1095 Budapest, Mester u. 34.
Tel.: *220-7940, 220-8881, 220-7959, Tel.: *218-5542, 215-9771, 215-7550,
220-7814, 364-3428 Fax: 220-7940
216-7017, 216-7018 Fax: 218-5542
Mobil: 30 531-5454, 30 939-9989
Mobil: 30 940-1970, 20 949-2688
E-mail: [email protected] Web: www.delton.hu
www.excelltel.hu
P43
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement