Links Modular Solutions Version 9.0.0 Release Notes

Links Modular Solutions Version 9.0.0 Release Notes
Prepared by: Michaela Mania – Business Operations Manager
August 2011
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Contents
Links Modular Solutions Version 9.0.0 Release Notes ............................................................................ 1
Overview ................................................................................................................................................. 4
Password Changes .................................................................................................................................. 5
Access Point changes .............................................................................................................................. 6
To setup an access point ..................................................................................................................... 6
To assign an access point to a computer ............................................................................................ 6
admin.link Changes ................................................................................................................................. 7
PA-DSS & PCI Changes ........................................................................................................................ 8
Secure Method................................................................................................................................ 8
Encrypted Cards with LinksPay or Self Direct Debit ........................................................................ 8
Standard Security Changes ............................................................................................................. 9
Password Requirements ............................................................................................................... 10
Auditing Changes .......................................................................................................................... 11
Direct Debit Reversals ....................................................................................................................... 11
SMTP Changes................................................................................................................................... 12
Menu Changes .................................................................................................................................. 12
class.link changes .................................................................................................................................. 13
Trial Classes ....................................................................................................................................... 14
Admin Setup.................................................................................................................................. 14
Setting up a class type for trial bookings ...................................................................................... 14
Making a trial booking .................................................................................................................. 16
New Trial Booking screen.............................................................................................................. 20
Converting a trial booking ............................................................................................................. 21
Cancelling a trial booking .............................................................................................................. 22
Reporting of trial bookings ........................................................................................................... 25
Held Bookings ................................................................................................................................... 29
Search for a Family by last 4 of Credit Card ...................................................................................... 29
classweb.link ......................................................................................................................................... 30
Setting up registration fees............................................................................................................... 30
facility.link ............................................................................................................................................. 31
Co Relationship Facilities .................................................................................................................. 32
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Bulk Facility Price Update ................................................................................................................. 35
Bulk Facility Override Price Update .................................................................................................. 36
consult.link Overview............................................................................................................................ 37
e-blast.link overview ............................................................................................................................. 38
Techno Gym Interface........................................................................................................................... 39
kiosk.link Overview ............................................................................................................................... 40
memweb.link ........................................................................................................................................ 41
pos.link .................................................................................................................................................. 42
Customer Screen enhancements ...................................................................................................... 43
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Overview
This version of Links Modular Solutions includes some major changes to the security abilities of the
Links application. It is important if you are considering PCI compliance that you take careful note of
the security section of this document. Version 9 also includes a large number of changes particularly
for new web modules. The new suite of web modules allows you to decrease your staffing
requirements all whilst increasing your revenue.
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Password Changes
Version 9 with its increased security has called for some changes to the password policies. These are
detailed further in the PA-DSS/PCI section of the release notes.
Any sites using ALPHA characters in their passwords will be affected by the change.
Passwords are now case sensitive, so if previously your password was using ALPHA characters you
will need to turn on caps lock on your first login to Links after upgrading. You will then need to
change your password so that Links can trap the case sensitive password. Please note if your
password was not intricate i.e. your name when you change it, make sure that Caps Lock is OFF.
To change your password the Administrator will need to be logged in and then you can access
Admin>SecurityMenu>StaffMembers to change your password.
Example your StaffID is 102 and password is ‘toby’
When you login to Links for the first time after upgrading to Version 9 you would do the following
1.
2.
3.
4.
5.
Turn on Caps Lock
Enter staff code as normal i.e. 102
Type in ‘toby’ so it types in as ‘TOBY’
You will now need to get an administrator to change your password
When changing your password if you want the password to remain as ‘toby’ then ensure
that CAPS LOCK IS OFF
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Access Point changes
In past versions of Links we have made stipulations that an access point must be setup on all
machines that process visitations. To this point this has been a highly recommended procedure
rather than a requirement. As of Version 9 an access point must be setup on all machines to be able
to process visitations.
To setup an access point
1. Go to Admin>SiteMenu>OtherSiteParameters/SetupLocations
2. Click on the Access Points tab
3. Add access points i.e. Reception, Admin or simply just your site name
To assign an access point to a computer
Access points are a local setting and therefore must be setup on all machines separately.
1. Go to Admin>SetupPC>SetupForPC
2. From the drop down select an access point
3. Click on OK
There is further information about access points in the Administration Manual for Links Modular
Solutions
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admin.link Changes
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PA-DSS & PCI Changes
In response to the growing number of data security breaches, the major payment card brands of
VISA, MasterCard, Discover, American Express and JCB have come together to form the Payment
Card Industry Security Standards Council (PCI SSC), an independent body formed to manage the
ongoing development, enhancement, storage, dissemination and implementation of security
standards for account data protection.
Since its establishment the Council has developed a set of security requirements for all businesses
that handle payment cards, including individual merchants, as well as software developers and
manufacturers of applications used for payment card transactions.
Two of the major standards developed are the Payment Card Industry Data Security Standard (PCI
DSS) for card merchants and processors, and the Payment Application Data Security Standard (PADSS), for software developers and integrators.
Links has developed a secure framework for the database to operate within that negates the need
for PA-DSS compliance and allows for end users to gain PCI compliance within their business.
Secure Method
Links can now cater for no credit cards to be kept within the Links database. All credit cards are held
offsite in a secure credit card vault. A reference to the card is held within the Links database as well
as the first four and last four digits of the card to assist customer service. If you are interested in
achieving the most secure database available, please contact LinksPay on 07 3040 4320. If you are
already using LinksPay the Links support team can assist you to upgrade to the most secure version.
Encrypted Cards with LinksPay or Self Direct Debit
Links still has the ability to manage cards within the database in an encrypted manner. Whilst not as
secure as vaulted cards, Credit Cards and Bank details are encrypted within the database. If you are
using LinksPay with Encrypted cards this is more secure than self direct debiting. When you are using
Self Direct debiting the card and bank details are available in unencrypted format through the direct
debit process. If you would like further information on the options available please contact Links on
03 9938 4567.
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Standard Security Changes
Included with Version 9 are some standard security changes. All credit card screens now only display
the first and last four card digits regardless of which direct debit method is being used. To access the
direct debit details a button is now available for a pop up screen in Families, and the same process is
used in Members. An example of how it is now displayed in classes is below
There is also new security parameters that cater for allowing staff to either not view, view only or
edit credit card and bank details. To change these parameters for your staff you will need to adjust
the security groups in Admin>Security>SecurityGroups
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Password Requirements
Whilst you can continue to use the standard passwords in Links, you may now also choose to
increase the security of your database. This includes;
1. Strong Passwords
a. Minimum of 7 characters
b. Combination of Capitals, Lower Case, Numbers & Special Characters
c. Example M!ch@3l@
2. Number of Invalid Attempts
a. You can restrict users to how many attempts they get to enter a password
incorrectly before they are locked out
3. Expiry of Password
a. Now you may also choose to for users passwords to expire after a set number of
days.
All of these parameters may be set in Admin>Security>System Security
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Auditing Changes
Links now audits a larger range of functions including;
-
Logins
Failed Logins
Backups
Upgrades
Access of Credit Card & Bank Information
Changes of staff between security groups
Additions to security groups
Tracks the machine name that changes were made from
If changes have occurred they are available for viewing in the Audit Log, Admin>Site>AuditLog
Direct Debit Reversals
New security has been added to Direct Debit reversals to avoid complications when reversing
LinksPay direct debits. User can no longer reverse a run that hasn’t been sent, but that isn’t the
latest run.
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SMTP Changes
Due to the growing changes in domain names available, the SMTP details in Links can now cater for a
Hyphen in the domain name. SMTP email is used for sites who do not have direct access to outlook
or if you are using one of the extension modules such as pay.link, classweb.link or memweb.link.
Links also now caters for 2 types of authentication and SSL connections. It is best to speak to your IT
Professional or Internet Service Provider to ensure you have the correct details entered here.
Admin>SiteMenu>SiteSetup>SMTP
Menu Changes
With the increased security in Version 9, only administrators can access the Site Menu and Security
Menu. To cater for this change a number of items that may be required for access by non
administrators have been moved to an Admin Menu
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class.link changes
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Trial Classes
Links now has the ability to track trial classes. This is catered for through a new booking type that
allows the booking of a trial class for a selected number of weeks. A trial booking will not charge
anything to a family account at the time of the booking, however when the booking is made
permanent a charge can be applied to the initial trial classes.
Admin Setup
A new switch has been added to allow a trial booking to take up a vacancy within the class. If you
wish to utilise this feature you will need to turn this switch on in
Admin>SiteMenu>SiteSetup>ClassesTab
Setting up a class type for trial bookings
You are able to permit trial class bookings by class type. Allowing you to offer trial classes in some
programs, but not others as required. To set this up you just need to check the ‘Allow Trial bookings’
box in the new trial bookings section of
Admin > Classes > ClassTypes > POS
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This is all that is required, so you can then just click update
The other options available to you here are
Check this box if you want to set a specific amount to be billed for the
trial class
Note. If you don’t check the box and set a price the cost of the trial will be included in the normal
pro rata calculation. If you wish to charge $0 for trail classes you must check this box and enter $0
for the first trial class.
If you wish to charge a fee for cancelling a trial class check this box
Enter a cost for the first trial and/or trial cancellation i.e. $0, $5 etc.
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Making a trial booking
You begin a trial booking the same as any other booking
Classes > Classes > Visual Scheduler > Make a Booking
Select ‘Trial booking’
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Select OK to complete the trial booking
If you have registration fees on your classes you will receive the following screen.
Select ‘Trial Booking Only’
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Trial booking will then be automatically checked for you so you can just click OK to complete the
booking
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Trial bookings will be displayed on the daily attendance with a ‘T’
Note. The change to casual to ‘C’ and Makeup to ‘M’
The same changes have also been made to the daily classes screen
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A TRIAL CLASS message will also appear when the student checks in for class
New Trial Booking screen
To assist with managing trial classes LMS introduces a new management screen
Classes > Classes > Trial Bookings
From this screen you can see the details of all pending trial bookings
Click this to email the responsible person of a trial booking past or present
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Click this to access student details
Click this to access the family details
Converting a trial booking
To convert a trial booking into a term or perpetual booking highlight the booking in the trial booking
screen (see above) and click
Then continue booking the class as you would normally
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See above the fee for a trail in this case is $5 that is the last class of the month so the amount due is
just $5
The booking will then disappear from the Trial Booking screen
Cancelling a trial booking
As part of your setup we recommend adding some specific trial class cancelation reasons via
Admin > Site > Table Maintenance > Class Cancellation Reason
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Then to cancel a trial booking highlight the booking in the Trial Booking screen (see above) and click
You will then receive the following message
Click ‘yes’ and the following screen will appear
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Select your cancellation reason from the drop down list
Note. If you had selected in the class type setup to charge for cancelled trials the amount will appear
automatically. If not, then you can add this here as required.
Then click
The Trial Booking will now be removed from the Trial Booking screen
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Reporting of trial bookings
Supervisor Roster
Clearly displays trial bookings (trial), as with make ups (mu) and casuals (cas)
There is also a list of trial students on the last page
Student Booking Report
A trial booking column has been added to this report
Trial Booking Statistics Report
This new report has been developed for the trial booking conversion data enabling you to retrieve
data based on a number of values
Reporting > Classes > Statistics > Trial Booking Statistics
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The summary view provides statistics on trials past, present and future
The legend provides an explanation for each of the values and percentages listed
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Click here to print the data
Click here to export the data to excel (only available if ‘display details’ has been
selected
With Display Details checked you will see a detailed list of the trial booking records for the period
selected.
You also get:
A breakdown of trial bookings by student
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A breakdown of trial bookings by teacher
A trial cancellation reason report indicating why the business/teacher is failing to convert
trial bookings
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Held Bookings
A new switch has been added to allow a held booking to take up a vacancy within the class. If you
wish to utilise this feature you will need to turn this switch on in
Admin>SiteMenu>SiteSetup>ClassesTab
Search for a Family by last 4 of Credit Card
If you need to find a family based on the last 4 digits of their credit card you can now do this in the
family search screen. In the families screen click on the ... search button and you will see the search
option below the name fields.
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classweb.link
After a successful trial period of classweb.link, Version 9 now brings you a more advanced version of
classweb.link. This version includes numerous bug fixes and minor changes as well as;
-
Discount recognition
Student & Family Registration Fees
Ability to update Direct Debit Details online
New User interface for easier navigation
Smarter future booking features
Double transaction processing protection
Authenticity signature options including removal of captcha
To view the changes and have a live operation of classweb.link please visit
www.linksmodularsolutions.com/classesweb
Setting up registration fees
Mandatory registration fees are automatically added to a customer account when making a web
booking. You can choose to override the price that is allocated to students for web bookings. This is
catered for in the registration type setup.
Admin>Classes>RegistrationTypes
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facility.link
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Co Relationship Facilities
Links now has the ability to enable multiple configurations of facilities such as Sports Halls and Pools.
This is ideal for users that change Lane options or have numerous sports played on the one court.
The most common use of co relationships is that of a sports hall with half courts and badminton
courts. In the past users would have setup Badminton Court 2a and Badminton Court 2b and had
these under respective half courts.
Users can now assign the Badminton Court 2 to both half courts. To do this your facilities can simply
be setup like seen below
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To assign the co relationships you will need to go to Admin>Facility>SetupFacilities
1. Click on facility you wish to assign
2. Click on Other relationships
3. The following screen will appear
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4. You can then select
5. This will display a list of the facilities so you can then select which facilities should be blocked
out when this facility is in use
Other examples of where co relationships may be used are;
1. Booking the entire pool also books the PA System and Podiums at no additional cost
2. Booking Lanes 1-3 automatically make Lane 4 unavailable for Booking
3. A volleyball court in the middle of a netball court makes both half courts unavailable
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Bulk Facility Price Update
A bulk price update screen is now available for Facilities. This screen works similar to the Products
Bulk Price update and the Classes Bulk Price update. It allows you to alter the facility prices in bulk
including the override amounts.
Admin>Facility>BulkFacilityPriceUpdate
This screen allows you to update in bulk the standard prices for your facilities. You can choose to
update prices effective immediately or at a certain date. You can also update the price of any
booking already made that falls after the price update date.
You can enter a price in the box above the row and tick/check the boxes on the left to choose which
facilities the price applies to. Pressing Fill Down will then apply the price to the selected rows.
Alternatively you can enter prices manually in the chosen cells.
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Bulk Facility Override Price Update
Much similar to the bulk facility price update this screen will allow you to update the prices for any
set overrides you have in place. The screen operates in the exact same format as the Bulk Facility
Price Update.
Admin>Facility>BulkFacilityOverridePriceUpdate
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consult.link Overview
Consult.link is now available for installation with Version 9. This module runs as a separate
application and Links is not required on a machine for it to work. This means that it can be installed
on Health Club computers without the need for a Links installation.
Consult.link tracks member assessments and is able to record a range of information from Health
Questions through to Measurements. You can download a copy of the user manual from
www.lmsdownloads.com/documents/consultUserManual.zip
For further information on the purchase of consult.link please contact the Sales team on
03 9938 4567 or via lms@linksmodularsolutions.com
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e-blast.link overview
e-blast.link is the latest module of the Links Modular Solutions suite. A completely web based
product it is available in Stage 1 for Members and Prospects.
e-blast.link is an extremely effective internet-based software program that allows marketing and
promotional material to be personalised and delivered to the mobile phones and emails of
members, prospects and customers linked to a current database. This software program provides a
major advantage by allowing the development of marketing campaigns and promotions to be
automated in advance to make it effortless.
Templates can be designed including pictures, animation, hyperlinks and our course the all
important text. You can also create MMS templates within the system. Once you have templates
created these can be assigned to your customised campaigns including welcome letters, expiry
letters and birthday correspondence. The setup and leave format of e-blast.link means that you can
do away with manual workloads allowing your staff more time to focus on what really matters.
For a demonstration of e-blast.link please call 03 9938 4567 or visit www.linkscloud.com.au
If you would like to order e-blast.link please visit http://linksmodularsolutions.com/e-blast.link
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Techno Gym Interface
With the advent of the Links Export Service, clients currently or wishing to use TechnoGym Wellness
Systems in their Facilities can employ the use of this service to create seamless customer data
replication between both the Links and Technogym platforms.
Customer Service Offers and Membership Consultants can now enter client details into Links and
have them exported into the Wellness System ready to have their specialised programs written in
just minutes.
For further information on incorporating the Links Export Service into your site please contact our
Sales team on 03 9938 4567 or email lms@linksmodularsolutions.com
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kiosk.link Overview
The release of Version 9 coincides with that of a more feature rich kiosk.link, now capable of both
membership and visit pass purchase and payment and casual visit sales, through cash, EFT and credit
tenders. In addition to existing group fitness class purchases, members can also now update their
address and contact information, all from the kiosk terminal.
For further information on how kiosk.link can improve and streamline member transactions please
contact our Sales team on 03 9938 4567 or email lms@linksmodularsolutions.com
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memweb.link
Online purchasing of memberships is now the latest web module to be developed by Links Modular
Solutions. Working in real time with your Links database, users can choose which memberships are
available for purchase via their website. Payments are cleared and deposited to your nominated
bank account, and member records and transactions updated to your database automatically.
Literally members can join your club anytime day or night with no additional work for end users.
For further information on memweb.link please contact our Sales team on 03 9938 4567 or email
lms@linksmodularsolutions.com
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pos.link
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Customer Screen enhancements
You can now access the Membership Contracts and Visit Pass contracts screen from the Customer
Screen. This quick link will assist customer service staff. This is done through a right click on the
membership or visit pass in the Status tab.
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