Promethean board - Penns Valley Instructional Media Center

Welcome Pack
US Edition
TP - 1576 - US
Issue 1
Technical Notes
My ACTIVboard serial number is:
The serial number can be found in three places:
• On the back of the ACTIVboard. (When facing a mounted ACTIVboard, it
will be visible by looking from the top left side on the electronics cover.)
• On a pull down tab on the bottom right of your ACTIVboard. (The tab
will flip down for you to see the serial number.)
• On the box of the ACTIVboard.
My computer’s operating system is:
My ACTIVboard is connected to my computer by:
(please check as appropriate)
• USB
• Serial
• Serial through serial/USB adapter (i.e. Keyspan)
• Bluetooth
The serial number for my ACTIVstudio software is:
The version number is:
Contents
Technical Notes
In order to assist you with technical support, you may want to fill out the
information below so it is always on hand:
Welcome Pack
Contents
Section
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Page
Welcome
The Promethean Collaborative Classroom
Safety
Installation of Software and Drivers
Setting up your ACTIVboard
About the ACTIVpen
ACTIVstudio Basics
FAQs
Professional Development and Training
Registration and Warranty Information
2
3
5
7
10
11
12
14
18
21
All rights reserved
All information contained in this document is subject to change without notice. Any
use of the contents of this User Manual other than for the purpose intended requires
express written permission of Promethean Technologies Group Ltd. All trademarks
noted with the TM mark are the properties of their respective companies.
NOTE: All utility and driver software provided to operate ACTIV products is the
property of Promethean. Use of this software is granted for the purpose of
installation, set up and operation of ACTIV products and the standard feature set
outlined in this guide. Promethean does not encourage or authorize any other
use. Additional application software is provided from time to time as a service
to our customers. This software is licensed to the end user by the supplier. Use,
possession and upgrades are the responsibility of that supplier. Registered owners of
Promethean product should contact those suppliers directly for support.
© Copyright Promethean Technologies Group Ltd 2005
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1 Welcome
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We are so excited that you have decided to partner with Promethean in
revolutionizing your classroom!
By purchasing an ACTIVboard with ACTIVstudio lesson development
software, you have laid the foundations of a Promethean Collaborative
Classroom. When you feel ready to incorporate real-time assessment
and increased interaction, please contact us for information about the
ACTIVboard’s student peripherals, the ACTIVote and ACTIVslate!
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Promethean’s aim is to help you enrich the learning experience for your
students. Promethean offers the only complete collaborative teaching system
created specifically for education. By combining Promethean ACTIVstudio or
ACTIVprimary lesson development software with an ACTIVboard, ACTIVote
group response system and ACTIVslate wireless participation devices teachers are empowered to create truly interactive lessons.
The Promethean Collaborative Classroom
Welcome
Dear Educator,
The Promethean
Collaborative Classroom
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As with any new investment, you might have questions or need some help
throughout the learning process. This guide is designed to ensure that
you are up and running as quickly as possible. Since you have invested in
so much more than an interactive whiteboard, please be sure to read the
Collaborative Classroom section of this booklet to discover how you can take
teaching and learning to the next level!
All of us at Promethean are confident that you will soon join other educators
who have already seen an amazing transformation in their classrooms.
Welcome to the Promethean experience!
Sincerely,
The Promethean Team
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Totally integrated
The Promethean Collaborative Classroom components are designed to work
together seamlessly, eliminating the need to go back and forth between
separate applications. In addition, you are able to create exciting, interactive
lessons in a fraction of the time required using traditional methods because
it provides you with all the resources you need in an easy to use format.
A catalyst for change
Most electronic whiteboards will allow you to click on applications and write
notes. The Promethean solution does so much more! Teachers love using
the advanced Promethean tools to enhance how they teach. Incorporating
multi-media and handheld student response devices are just two of the
ways to focus student attention. The ability to create more engaging lessons
increases participation, improves learning and reduces discipline problems.
Learning becomes fun AND effective!
Case studies
To see how other schools are using Promethean’s Collaborative Classroom,
please check out our website:
http://www.prometheanworld.com/n-america/en/html/training/case_
studies/index.shtml
Safety First!
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Before going any further please familiarize yourself with the following
information and ensure that the Health and Safety Guidelines supplied with
your ACTIVboard are clearly displayed in your classroom.
Important safety notices and general precautions
• Read all supplied instruction manuals carefully before operating your
products.
• Adult supervision is recommended at all times when children are using
the equipment.
• Promethean is always pleased to advise customers about classroom
layout and environment. We do, however, always suggest that a space of
1m/3ft is left either side of the board to allow for free movement.
3
Safety First!
The Promethean Collaborative Classroom
More than a presentation system
The Promethean Collaborative Classroom is more than just a presentation
system. Created by educators for educators, it is the only complete
collaborative teaching system. Fully integrated, the Promethean solution
comes with searchable resources including lessons, activities and
manipulatives, in addition to a powerful set of tools for lesson development.
The Promethean Collaborative Classroom goes beyond just an electronic
whiteboard.
Power Supply safety
Your ACTIVboard is supplied with a universal voltage input power supply unit
branded "ACTIVboard" type number FW7400/06. Inspect the power supply
Unit for physical damage to the casing and wiring before use.
Do not connect any other power supply unit to your
ACTIVboard system.
The power supply unit does not contain any user serviceable parts and must
not be opened. If suspected to be faulty, contact an authorized Promethean
service agent to obtain a replacement power supply unit of the same type.
If damage is apparent, take care to avoid contact with any potentially live
parts.
Disconnect the power supply unit from the electrical mains power outlet
at the wall socket and contact an authorized Promethean service agent for
advice or replacement.
The power supply unit is supplied with a suitable mains power input lead for
your specific country. Do not attempt to modify the mains outlet unit at the
wall socket. If a compatibility issue exists, contact Promethean or one of its
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service agents before attempting to connect the Power Supply Unit to the
mains power outlet at the wall socket.
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Compliance
This device complies with Part 15 of the FCC rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired operation.
Changes or modifications to this equipment not expressly approved by
Promethean may void the user’s authority to operate this equipment.
For non-intentional radio parts, this equipment has been tested and
found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Important notes:
1. All software should be installed onto the computer you will
be using with your ACTIVboard before connecting the two
together.
2. Please remember to install the resources after installing
ACTIVstudio or ACTIVprimary to give you access to thousands
of pieces of clipart, lesson plans etc.
3. Refer to the user guide on your application CD for
full installation options and instructions. Promethean
recommends you read the user guide for full product
information. (To access the user guide please insert CD1 into
your computer and click on the ACTIVmanuals button).
Installing your ACTIVboard software is
done in 3 stages:
On a Windows™ based
ased computer
Stage 1 – Install ACTIVstudio (CD1)
• Place the ACTIVstudio/ACTIVprimary (CD1) into the CD ROM drive. If auto
play is enabled, the main menu screen will automatically appear.
If this menu does not automatically appear, choose 'Run' from the Start
Menu. In the 'Run' dialog box, type the drive letter that contains the CD
and type \menu.exe. For example d:\menu.exe. Click on the ACTIVstudio/
ACTIVprimary button to launch the installation routine.
Follow the on-screen instructions to install the software. Click on the Exit
button to exit from the menu window.
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Installation of software and drivers
Safety First!
6
Projector safety
•
LCD projectors emit a beam of concentrated light. Do not stare at
the beam for any length of time.
• Face away from the projector while working at your interactive
whiteboard as far as is reasonably practicable.
• While facing your class, always stand outside the projected beam.
•
Before cleaning the air filters, ensure that the equipment is switched
off and cooled down to an appropriate temperature.
temperature You may want to do
this activity first thing in the morning.
Installation of software
and drivers
7
Stage 2 – Install ACTIVdriver (CD1)
The ACTIVdriver enables your computer to recognize your ACTIVboard and
MUST BE INSTALLED.
• Click on the ACTIVdriver button to launch the driver installation routine.
Follow on-screen instructions to install the driver.
• USB CONNECTION ONLY - Once the driver has been installed, refer
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Stage 3 – Install the resources (CD2)
• Remove the ACTIVstudio/ACTIVprimary (CD1) from the CD ROM drive and
insert the resources (CD2).
If the CD does not autorun, choose 'Run' from the Start Menu. In the 'Run'
dialog box, type the drive letter that contains the CD and type \setup.exe.
For example d:\setup.exe. Follow the on-screen instructions to install the
resources.
On a Macintosh™ computer
Stage 1 – Install ACTIVstudio (CD1)
• Place the ACTIVstudio/ACTIVprimary (CD1) into the CD ROM drive, shortly
afterwards you will see the ACTIVstudio/ACTIVprimary CD icon appear on
your Mac desktop. Double click on the ACTIVstudio/ACTIVprimary CD icon,
then double click on the Promethean software installer icon. Follow the
on-screen instructions to install the software.
Stage 2 – Install ACTIVdriver (CD1)
(CD1
The ACTIVdriver enables your computer to recognize your ACTIVboard and
must be installed.. Click on the ACTIVdriver button to launch the driver
installation routine. Follow on-screen instructions to install the driver.
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the ACTIVstudio CD icon. Follow the on-screen instructions to install the
resources.
Running your software
Once you have finished installing the software and connecting your computer
to the ACTIVboard you are ready to begin using your interactive whiteboard.
On a Windows™ based computer
1. Double click on the ACTIVstudio/ACTIVprimary icon on your desktop.
or
1. Click on the 'Start' button on the task bar. From the menu select
'Programs' then select ACTIVstudio/ACTIVprimary group.
2. Within the ACTIVstudio/ACTIVprimary group, locate and click on the
application from the flyout menu.
3. Enter your license information and serial number – located on your
installation CD case (required first time only). You will only be able to use
your software 3 times in unregistered mode.
On a Macintosh™ computer
1. Locate the ACTIVstudio/ACTIVprimary
Program folder – this should be displayed by
default after installation.
2. Click on ACTIVstudio/ACTIVprimary.
3. Enter your license information and serial number – located on your
installation CD case (required first time only). You will only be able to use
your software 3 times in unregistered mode.
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Installation of software and drivers
Installation of software and drivers
8
to the USB Getting Started Guide for full instructions on how to configure
your ACTIVboard. Most users should not need to refer to the USB
Getting Started guide unless they have connected the ACTIVboard to the
computer before installing the ACTIVdriver. However, Windows XP users
must follow the instructions provided in theUSB Getting Started Guide
for their ACTIVboard to work correctly.
Stage 3 – Install the resources (CD2)
• Place the resources (CD2) into the CD ROM drive, shortly you will see
the ACTIVstudio CD icon appear on your Mac desktop. Double click on
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Setting up your
ACTIVboard
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To disconnect the latching connector support
both sides of the connector with your thumb and
forefinger and push the release button (2) with
the forefinger of your other hand.
To avoid damaging the connection points, please take care when connecting
the serial cable or power cable to the board. YOU MUST accurately line up
the latching connector with the connection points inside the electronics
panel and keep the connector straight at all times.
Serial connection:
connection
a
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b
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Optional items:
• If you want to use USB but find the cable too short, you may wish to
purchase a third party device USB/serial adapter such as Keyspan. This
device will allow you to connect the serial cable to a USB port on your
computer.
• Extra long serial cables are also available separately. These can be
provided by Promethean or your Promethean reseller.
• If you wish to connect via Bluetooth and your computer does not have
Bluetooth built-in, this can be provided by a third party.
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We recommend that the ACTIVboard is mounted on the wall and that your
projector is ceiling mounted. A rolling stand is available from Promethean
but is only recommended under special circumstances.
Certified Promethean Installers can provide a complete installation service
including board, projector and sound system.
For the name of your nearest Promethean Partner, please call:
1 888-652-2848 and select option 2.
Your ACTIVboard can be connected to your computer in a number of ways:
a. Serial
b. USB
or
c. Bluetooth (with Bluetooth enabled ACTIVboards)
10
When installing the latching connector support
both sides of the connector with your thumb and
forefinger (1).
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Setting up your ACTIVboard
Setting up your ACTIVboard
Included in the box with your ACTIVboard, you will find:
• A universal power supply and mains supply cable (2 items).
• A power cable (which connects the board to the universal power supply).
• USB cable (which connects the board to your computer - if you wish to
use a USB connection).
• Serial cable (which connects the board to your computer - if you wish to
use a serial connection).
• Installation guide, template and wallmount instructions.
• Wall mounting brackets (2 upper brackets, 2 lower brackets, rubber
spacers & washers).
• 2 ACTIVpens.
• ACTIVstudio software for Macintosh and Windows computers.
• Supporting documentation.
Important Note:
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a: Attach the latching connector (on one end of the serial cable) to the
larger of the two sockets on the electronics panel (rear top right of the
ACTIVboard) and secure the cable to the board with the clip underneath.
b: Connect the other end of the serial cable to the serial port on your
computer.
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c: Plug the connector from the power supply into the socket on the back of
the serial connector.
d: Connect the A/C cable to the power supply.
e: Plug the A/C cable into power strip or wall outlet.
f: SUMMARY
USB connection:
a
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b
If your computer is enabled
abled with Bluetooth™ wireless technology, start up
the software according to the documentation supplied with your computer.
comput
On a Windows™ based
ased computer
c
1. Start the Bluetooth™
™ software. Double-click
Double-click on the My Bluetooth
Places icon on your desktop.
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Connection via Bluetooth™
If using a recommended Bluetooth™ adaptor, install and configure the
Bluetooth™
™ adaptor and software according to the documentation supplied
with the adaptor.
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5
5
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a: Attach one end of the USB cable to the USB socket on the electronics
panel (rear top right of the ACTIVboard) and secure the cable to the
ACTIVboard with the clip underneath.
underneath. After installing your Promethean
software
ware and driver you can then attach the other end of the USB cable
to
o a free USB port on your computer.
b: Attach the latching connector on one end of the power cable to the
electronics panel, (rear top right of the ACTIVboard) and secure the cable
to the ACTIVboard with the clip underneath.
underneath
c: Connect the other end of the power cable to the power supply.
d: Connect the A/C cable to the power supply.
e: Plug the A/C cable into power strip or wall outlet.
f: SUMMARY
2. To search for Bluetooth
Bluetooth™
™ devices in range, click on Bluetooth > Search
for devices. If the ACTIVboard 78 is found it will appear as a Serial Port
Device with this icon:
3. Right click on the Serial Port Device icon and select Pair Device.
4. The Bluetooth PIN Code Request window will now be displayed.
Enter 0000 into the textbox and click ok.
Setting up your ACTIVboard
Setting up your ACTIVboard
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5. The Serial Port Device icon will appear
appear with a 'check' when paired
correctly:
Connect to the ACTIVboard
1. Use the ACTIVpen to hover over the illuminated
illuminated flame, located in the top
left-hand corner of the board.
2. While hovering, hold down the barrel button on the ACTIVpen. The
illuminated flame on the board will flash blue for 2 minutes.
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3. Return to your computer. Within the 2 minute time limit, select the
paired Serial Port Device icon, then click on Bluetooth > Connect to
Bluetooth Serial Port.
4. When connected the illuminated
minated flame will display as solid blue and the
Bluetooth™
™ software will tell you which Com port has been assigned to
the board.
On a Mac™ based computer
The following instructions are for Panther OSX 10.3 only.
Set up the device
1. Click on the Bluetooth
luetooth Icon in the top menu bar, and select Set up
Bluetooth Device...
Start the ACTIVdriver
1. Right click on the ACTIVcontrol icon, located in the taskbar and select
Configure.
gure The ACTIVcontrol
control window will open.
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2. Next to the ACTIVdevice port select which Com port has been assigned
to the Bluetooth™
™ connection, then click start
start.
3. A list of devices will be displayed. Select Other Device then Continue.
4. Your Mac will now search for and list all Devices that are in range. Select
Serial Port Device and click Continue.
3. Click OK to close the ACTIVcontrol
ACTIVcontrol window. The Serial Port Device icon
will change when connected correctly:
You now have wireless interaction enabled with Bluetooth
Bluetooth™
™ technology.
When the connection
nnection is setup correctly, the board will stay
in wireless mode. When you restart your PC in range of the
board, it will automatically reconnect and you will have wireless
interaction.
If you have any connection issues, perform the following
procedure:
Hover the ACTIVpen over the illuminated
illuminated logo and hold the
barrel
el button until the illuminated flame turns white.
5. Enter 0000 in
into
to the passkey textbox, then click Continue.
6. The device is now set up. Click on the red Close button, located in the
top left-hand corner of the window.
Connect to the ACTIVboard
1. On your local hard drive, select Applications > Utilities > Bluetooth
Serial Utility.
Setting up your ACTIVboard
Setting up your ACTIVboard
2. The Bluetooth Setup Assistant window will open, click on the
Continue button.
2. Use the ACTIVpen to hover
ver over the illuminated flame, located in the top
left-hand corner of the board.
board
3. While hovering, hold down the barrel button on the ACTIVpen.
ACTIVpen The
illuminated flame on the board will flash blue for 2 minutes.
Then repeat the procedures for 'Connect to the ACTIVboard' and
'Start the ACTIVdriver', as described above.
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4. Return to your computer. Within the 2 minute time limit, in the Bluetooth
Serial Utility window, select New. Enter ACTIVboard into the textbox and
ensure the options are set as shown in the following screenshot:
Hover the ACTIVpen over the illuminated logo and hold the barrel button
until the illuminated flame turns white.
Then repeat the procedures as described in 'Connect to the ACTIVboard on
page 14.
Calibrate the ACTIVboard
a
b
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c
d
6. Select the Serial Port Device, then COM1 and click on the Select button.
a. Connect and position your projector according to the instructions supplied
with the projector unit.
b. The projected image needs to be aligned with the computer screen image.
Ensure the projected image fits within the edge strips of the board.
The illuminated flame on the board will stop flashing and change to a
solid blue. You now have wireless interaction enabled with Bluetooth™
Bluet
Technology.
When the connection is setup correctly, the board will stay in wireless
mode. When you restart your Mac in range of the board, it will automatically
reconnect and you will have wireless interaction.
If you have any connection issues, perform the following
follow
procedure:
c. Hold the pen up to the center of the illuminated logo in the top left hand
corner of the board to start the calibration program. Do not press in
with the pen. When prompted, click on the board to begin the calibration
process.
Setting up your ACTIVboard
Setting up your ACTIVboard
5. Click on the Select Device button. The Select Bluetooth Service options
will be displayed.
displayed
d. Five crosses will appear on the screen in succession (one in each corner
of the board and one on the left hand side). Click accurately in the center
of each cross as they appear. The calibration utility will automatically close
after clicking on the 5th cross, your board is now calibrated.
Click on Applications
ions > Utilities > Bluetooth
Bluet
Serial Utility. Select the
ACTIVBOARD
BOARD device and click on the Delete button.
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About the ACTIVpen
ACTIVstudio basics
An ACTIVpen is a self powered device that communicates with your
computer through an ACTIVboard or an ACTIVslate. It's best to think of the
ACTIVpen as a mouse - it performs the same functions and enables you to
control the cursor in the same way.
This guide is intended to
provide you with an overview
of ACTIVstudio. For further
information, or for help getting
started with ACTIVprimary please
consult the help manuals included
on your application CD (CD1).
Barrel button
While holding the pen just
above the boards surface, press
the barrel button. This is the
same as ctrl/click on your Mac or
your right click button on your PC
mouse.
Pen nib
Take the ACTIVpen and push the nib once
firmly against the board. You will find in doing
this you can perform the same functions as left
clicking with the mouse. Similarly, you can hold
down the ACTIVpen on the board and move it around
to create a click-and-drag effect.
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Expansive, searchable resource
library
ACTIVstudio boasts a searchable resource
library that you can use to quickly develop
collaborative lessons for the ACTIVboard.
Lessons can be saved locally or to a central
storage point and catalogued by keywords
(e.g. state standards, topic, grade level,
ACTIVstudio for Windows
subject, activity type). This feature
encourages collaboration among teachers
and turns this lesson creation software into
a district-wide curriculum delivery vehicle.
Tools
1:
Title Bar: Click and drag to reposition the Main Toolbox.
Toolbox
2:
Menu Button: Access the key functions of ACTIVstudio - customize
your toolbox and settings.
3:
Flipchart Button: Show or hide your flipchart, and alternate between
ACTIVstudio and Windows applications. Create a new flipchart if there
isn't one already open.
4:
Roll up/down Button: Minimize/maximize the Main Toolbox.
Toolbox
5:
Roll out/in Button: Display and hide the Shortcut bar.
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ACTIVstudio basics
About the ACTIVpen
Pen movement
Hold the ACTIVpen near to the ACTIVboard and
gently slide the pen nib over the board's surface
to move the cursor.
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6:
Annotate over Desktop: Make notes or draw on top of your
Windows application.
7:
Pen Tool: Annotate, write or draw on your flipchart page .
8:
Eraser: Remove all or part of an annotation object.
object
9:
Clear Screen: Remove items and certain flipchart properties.
properties
10: Redo: Re-apply an action reversed by the Undo Tool.
Tool
11: Spotlight: Mask all but the specified spotlight area with a translucent
black background.
12: Camera: Capture images from your screen to use in your flipcharts.
ipcharts
13: Recognition Tool: Recognizes and converts freehand shapes into
smooth geometric shapes, and handwriting into editable text objects.
objects
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14:: Power Tools: Access a selection of special tools through
through the Power
Tools Toolbox.
Toolbox
15:: Magnify: Magnify or Reduce the Flipchart page.
page
17: Undo: Reverse the last edit or command performed in your Flipchart.
Flipchart
18: Text Tool: Add titles, labels or notes to your Flipchart.
Flipchart
19: Highlighter Pen: Give emphasis to text, annotations and images with
a translucent pen.
20: Marquee Select Tool: Click an object to select it, or click and drag
to select multiple objects; selected objects can be edited, moved and
manipulated.
21: Color Palette: Select colors for your flipcharts and the objects within
them.
22: Pen Width Indicator: Click and drag to select different sizes for your
Pen, Highlighter or Eraser Tools.
Tools
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Reset tool: The “Reset” tool allows you to set up activities in
advance and 'reset' the page quickly for the next student or group.
This new tool allows you to move quickly and smoothly through
activities, making it easier to keep students on task.
Calculator tool: The calculator not only functions like a normal
calculator but allows all students to see the results and the entire
computation. A simple click of the pen pastes the entire formula on
the ACTIVstudio page.
Working Protractor: ACTIVstudio’s interactive protractor remains
translucent over any image and has built-in rotation capability. The
degree of rotation is visible, and students can interact with the
protractor using the pen tool to draw pie segments. ACTIVstudio’s
zoom tool allows everyone in the room to see the image as closely as
desired.
Interactive Ruler: The interactive ruler allows you and your
students to measure any image on the screen using inches,
centimeters or millimeters. Easily rotated, the ruler shows the degree
of rotation and has the added bonus of allowing users to draw
straight lines. Like the protractor, the ruler is functional and easy to
read, even when magnified.
Notes feature: Teachers creating lessons in ACTIVstudio will enjoy
the new notes feature. This tool allows you to write lesson notes and
ideas on each page, enabling you to easily share lesson plans with
colleagues.
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ACTIVstudio basics
ACTIVstudio basics
16:: Reveal: Mask and reveal the Flipchart from one of four directions
- top, bottom, left or right.
right
Power tools for advanced users
In addition to our standard tools ACTIVstudio also contains additional Power
Tools.
Freehand camera tool: In addition to traditional camera tools that
allow you to capture rectangular screens from other applications,
ACTIVstudio’s exclusive freehand camera tool allows you to draw
around the exact part of the image that is desired. Then you can
quickly and easily add the selected image to your lesson page or
resource library. This new camera tool allows for quick customization
of lessons from virtually any application or website.
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Built-in whole-group student assessment: ACTIVstudio
supports ACTIVote wireless assessment handhelds and ACTIVote VR
assessment software for OS X. With ACTIVstudio, you can create
questions using the wizard application called the Question Master.
Additionally, any flipchart page can be easily converted into a question
page. Finally, ACTIVstudio allows you to use questions over websites
or posed verbally to track student responses.
Frequently Asked
Questions
Why is the cursor not lining up with the tip of my ACTIVpen?
If the cursor is not lining up with the pen nib the board needs to be
calibrated. The calibration program can be started in the following ways.
1. While not in ACTIVstudio/ACTIVprimar
ACTIVstudio/ACTIVprimary:
Right click on the AV icon in the system tray (bottom right of
screen by the clock) and click on calibrate. Follow the on board
instructions.
or
If you are using an ACTIVboard 78 – hold the pen down over the
light in the top left corner with the pen. The board will beep and
the calibration program will start. Follow the on board instructions.
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The board will beep and the calibration program will start. Follow
the on board instructions.
2. While in ACTIVstudio/ACTIVprimary
software:
Start the calibration from the board as above or
if you are using ACTIVstudio you can click on the
calibrate icon on the ACTIVstudio toolbar.
calibrate icon
Why does my ACTIVboard display “Hardware not detected”?
1. Check the ACTIVboard is powered up and correctly connected to the
PC/laptop.
2. Reset the board - see 'How do I reset my ACTIVboard?'.
3. If the PC/laptop was not available at the time of installation please
make sure the ACTIVdriver is installed as well as the software and
resources.
4. Refer to the following instructions depending on your connection
method
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Frequently Asked Questions
ACTIVstudio basics
Other boards
Hold the pen down over the corner of the bottom left
alignment mark.
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USB connection:
The person installing your ACTIVboard should configure one port to use
with the ACTIVboard, and this port should be used each time. If you
wish you can configure the other ports, please refer to the USB Getting
Started Guide in the manuals section of your Application CD1.
Serial connection:
Right click on the AV icon in the system tray (bottom right of the screen
by the clock) and select configure. Use the ACTIVdevice port drop down
list to select search (it is at the top). Click 'Start' and the status will
change to 'Running'. Click OK.
Serial connection through Keyspan adapter:
Make sure the light on the Keyspan is on and steady. If there is no light,
check the driver is installed (if the light is flashing, reset the board) by
clicking 'Start' then 'Control Panel' and identifying ACTIVdriver from the
list under 'Add/Remove programs'.
How do I reset my ACTIVboard?
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Can I use ACTIVstudio to prepare lesson on my laptop
at home when the ‘Hardware not detected’ message is
displayed?
The watermark is there when the ACTIVboard is not connected, but you
can still prepare the flipchart. The watermark is not saved or printed so
when the flipchart is opened with a board connected it will no longer be
there. To make it easier to prepare lessons, Promethean recommends
the ACTIVtablet.
This means that your computer is not communicating with your
ACTIVboard. Follow the directions as for “Why does my ACTIVboard
display ‘Hardware not detected’?”
The ACTIVboard is not interactive and the cursor doesn’t
follow the pen when I move it across the ACTIVboard – what
should I do?
Follow the directions as for “Why does my ACTIVboard display
‘Hardware not detected’?”
Why does ACTIVboard show a blue screen with the words
“No signal”?
This problem is due to the connection between your computer and your
projector, not the ACTIVboard itself. Check with the projector’s user
manual to determine why the connection between the projector and
your computer is not working. The two devices may not be connected
correctly or the projector’s input or your computer’s output settings are
not correct.
There is nothing on my monitor/laptop but there is an image
on the ACTIVboard - what should I do if I want to see the
image on both of them?
There may be a problem with your computer’s settings. Many PC
computers have a function key with LCD/CRT on it (commonly the F5
or F8 keys.) You can typically press the FN key in combination with
either of these keys to “toggle” between different “modes” to view the
computer's image on the computer only, projector only or both. You
may need to refer to your computer’s help files or manual.
Why is the
he image displayed on the ACTIVboard not square?
It is likely your projector has a setting called “keystone.” Refer to your
projector manual to determine how to access this feature and to make
the image become square on the ACTIVboard.
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Frequently Asked Questions
Frequently Asked Questions
24
Sometimes the ACTIVboard will require a reset if you are experiencing
some of the technical issues outlined below. This can be done by
powering down the board for 30 seconds. Power down the board
by unplugging the power supply to the board at the wall and then
re-connect the board to the power outlet after 30 seconds.
Why is there a red “X” through the AV icon in the system
tray and when I hover over it says “ACTIVcontrol device not
found”?
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We recommend standard dry erase board cleaners.
What should I do if the nib for my ACTIVpen is lost or
damaged?
The nibs can be replaced free of charge within the warranty period.
Please contact Technical Support and replacements will be sent out
to you. Please make sure they are inserted correctly, with the flat end
inserted into the pen and the tapered end used as the nib.
How can I contact Technical Support?
Technical Support can be contacted in the following ways.
Telephone:
T
elephone:
Mon to Fri 8am to 6pm (Eastern) at
1-888-652-2848 option 3
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Frequently Asked Questions
26
e-mail:
support@us.prometheanworld.com
Website:
http://www.prometheanworld.com/n-america/en/html/customer_care/contact.shtml
You will also find driver and software updates on the website.
Before contacting us, please make sure that you have the following
information ready:
• The serial number of the ACTIVboard
• The version number of the driver installed
• The operating system of your computer
• Details of the problem including any error messages.
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Professional Development
and Training
ACTIVinstruction - Professional Development
Check out our website for the most current Professional Development news
and resources:
http://www.prometheanworld.com/n-america/en/html/training/
activinstruction.shtml
To get the most out of your ACTIVboard and ACTIVstudio/ACTIVprimary
software it is recommended that your staff receives training delivered by an
Authorized Promethean Trainer. Below you will find some great options that
will help you get the most from your Promethean Collaborative Classroom.
Online Professional Development
Promethean, in co-operation with Atomic Learning, is pleased to announce
online tutorials for Promethean teachers/users. These tutorials are meant for
those who are just getting started with ACTIVstudio and ACTIVprimary. This
online instruction allows you to work at your own pace learning the basic
tools and resources included with the ACTIVstudio and ACTIVprimary lesson
development software. Additional lessons are available through subscription
to Atomic Learning.
Professional Development and Training
Somebody has written on the board with a dry erase marker,
how can I clean it?
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Please visit the Promethean website (link above) to access this free option!
On-Site Professional Development
Deliverables: End-user basic proficiency, a Training Manual for each
participant, electronic copies of the manuals and any other training materials
used as part of the training.
Participants will:
• Learn how to setup the ACTIVboard and install ACTIVstudio software
• Be informed how to overcome some of the common issues dealt with by
Promethean Technical Support Personnel
• Receive an orientation to the resources and support provided on the
Promethean website
• Receive an overview of the tools included with the product
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Explore examples and resources included in the product
Complete the hands-on activities included in the manuals
Develop a sample lesson related to their area of instruction
Present their sample lesson to all the participants in the class
Discuss and review outcomes
Be included on the Promethean e-mail distribution list (a Promethean
newsletter will periodically be sent to all persons on this list)
• Receive a certificate of achievement
Two-Day Train-The-Trainer Professional Development
Deliverables: In-depth look at the functionality of the software application,
skills on basic technical support for the ACTIVboard and other Promethean
products. Electronic copies of all software, manuals and other training
materials needed to redeliver training to Promethean users.
Participants will:
• Be expected to be at least a novice user of the Promethean product for
which they are undertaking training
• Have a prepared lesson to present to other participants in the training
session
• Learn how to setup the ACTIVboard and install ACTIVstudio software
• Be informed of some of the most common technical support issues dealt
with by Promethean Technical Support personnel
• Receive an orientation to the resources and support provided on
Promethean’s website
• Receive an in-depth look at the tools included in with the product
• Explore examples and resources included in the product
• Complete the hands-on activities included in the manuals
• Demonstrate expert knowledge of the board in a question and answer
session while at the board. Simulate an actual question and answer
session during training
• Demonstrate a superior knowledge of the ACTIVboard and ACTIVstudio by
completing a written exam and achieving an 85% or above pass score
• Present their sample lesson to all the participants in the class
• Discuss and review outcomes
• Be included on the Promethean e-mail distribution list (a Promethean
newsletter will periodically be sent to all persons on this list)
• Receive a certificate of achievement
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Customer Requirements for on-site Training
• Staff Development must be scheduled at least 3 weeks in advance
• Facility to accommodate 15 participants and trainer comfortably
• Trainer station with ACTIVboard and projector connected, and current
version ACTIVstudio or other Promethean software needed for the
training installed
• 15 computers with current version of ACTIVstudio or other Promethean
software needed for the training and the current drivers installed (laptop
preferred)
• ACTIVslate (optional)
• Participants should have knowledge of the computer’s operating system
prior to the training.
Please call or e-mail to set up on-site professional development in your
district.
Telephone: 1-888-652-2848
Telephone
1-888-652-2848,, choose sales option
or
e-mail: training@us.prometheanworld.com
Other training materials can be found on the Promethean website
www.prometheanworld.com
Professional Development and Training
Professional Development and Training
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10
Limited warranty
As further set forth below, Promethean Inc., 1165 Sanctuary Parkway,
Oak View I, Suite 400, Alpharetta, GA 30004, USA (“Promethean”) warrants
to the end-user purchaser (the “Customer”) of this product that it will be
free from defect in material and workmanship under normal operating
conditions. This limited warranty is for the original end-user purchaser only
and cannot be transferred or assigned to another company or individual.
Limited warranty period and scope of coverage
The Promethean ACTIVboard is covered by a limited return-to-base
warranty for a period of three (3) years. Pens included with the ACTIVboard
are covered by a one (1) year return-to-base warranty. All warranty
periods commence on the date of shipping the product in question from
Promethean’s US warehouse.
Note: Installation of Promethean ACTIVboards (wall-mounted)
by a Certified Promethean Installer entitles the customer to
an additional 2 years of warranty. Contact your Certified
Promethean Installer for details.
During the limited warranty period, Promethean will repair, or at its
discretion replace, the faulty item with new or refurbished parts.
This limited warranty is applicable to US mainland purchases only. For
products purchased outside of the area specified herein please contact
your distributor or local Promethean authorized reseller for assistance and
information specific to such purchases.
Limited warranty services
In the unlikely event that a product should become defective during the
limited warranty period, the Customer should contact their distributor where
applicable or Promethean Customer Support.
Promethean Customer Support service is available from
8am to 6pm (Eastern), Monday through Friday, excluding holidays.
Promethean Customer Support may be contacted via:
Telephone: (678) 762-1500 or 1 888 652-2848
e-mail: support@us.prometheanworld.com
Web: www.prometheanworld.com
Before you make a call:
• Understand the terms and conditions of this limited warranty.
In order to help us process your call or email more efficiently,
please have the following information available when contacting
us:
• The serial number of the Promethean ACTIVboard. This can be found on
the electronics cover on the back of the ACTIVboard visible from the left
side of the ACTIVboard or on a pull down tab on the bottom right of your
ACTIVboard.
• The model/size of the Promethean ACTIVboard if known.
• A description of the problem.
• You may also be asked to check version number of drivers, firmware and
other software.
Warranty and Registration Information
Warranty and Registration Information
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Warranty and Registration
Information
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10
Customer Support will follow an appropriate diagnosis and problem-solving
process and aim to achieve in-call first time fix. A unique call ID reference
will be issued for every call.
Please note that on occasion, the Customer may be requested to obtain
further information or to try the advice given and call back as required.
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Limited warranty exclusions
Promethean will not be liable for and the limited warranty will not apply to:
• Products that have been modified or repaired (including any attempt to
do so) by anyone other than Promethean authorized personnel.
• Use of the product other than according to the manufacturer’s
instructions included with the product.
• Deliberate or accidental damage to the product, howsoever caused,
including, without limitation: shipping, installation (other than through a
Certified Promethean Installer), misuse, abuse, movement of equipment,
power failures or fluctuations, relocation of equipment, fire, flood, war,
act of violence.
• Services such as reinstallation or relocation of hardware, for which there
may be additional charges.
• Other items included within the package, such as cables, brackets, and
fittings. These items are provided “AS IS.”
• Damage to the surface of your ACTIVboard caused (1) through a cleaning
regime not in accordance with the ‘Cleaning & Maintenance’ section of
the ACTIVboard’s user guide, or (2) by the application of inappropriate
cleaning materials, solvents, or abrasives.
Statutory rights and disclaimer of unstated warranties
The limited warranty printed in this document is the only warranty applicable
to this purchase.
ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE EXPRESSLY DISCLAIMED.
Limitation of liability/damages
Assuming the warranty above stated is otherwise applicable, it is expressly
understood and agreed that Promethean’s sole liability, whether in contract,
tort, under any warranty, in negligence, or otherwise, shall be for the
repair or replacement of the defective parts, and under no circumstances
shall Promethean be liable for special, indirect, or consequential damages.
The price stated and paid for the equipment is a consideration in limiting
Promethean’s liability.
Notice: Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above exclusion may not apply
to you. This warranty gives you specific legal rights, and you may have other
rights, which vary from state to state.
Warranty and Registration Information
Warranty and Registration Information
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For all warranties requiring a product return, a Return Material
Authorization number (RMA#) must be obtained BEFORE sending goods
back to Promethean. This RMA# must be clearly marked on the shipping
container. Promethean reserves the right to refuse the shipment, if not
properly marked. Unless otherwise agreed, all return shipments will be at
the expense of the Customer.
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On-line registration
We recommend that you use our on-line registration system to register your
ACTIVboard. Registered users will automatically receive e-mail notifications
of free updates and offerings.
Please register your ACTIVboard at:
http://www.prometheanworld.com/n-america/en/html/customer_care/index.shtml
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Warranty and Registration Information
Warranty and Registration Information
Promethean software and upgrade policy
ACTIVboard drivers and other software
It is Promethean’s policy to provide to registered customers updates during
the warranty period of the ACTIVboard free of charge. Software updates
may be acquired as a download either
via the website
http://www.prometheanworld.com/n-america/en/html/customer_care/contact.shtml
or via a new CD
Promethean reserves the right to choose which delivery vehicle is most
appropriate. Shipping and handling charges for updates via CD may apply.
New applications and major updates
Promethean reserves the right to charge for new applications (such as
ACTIVprimary) or major updates (such as moving from version 1.x to 2.x).
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Promethean Inc.
1165 Sanctuary Parkway,
Oak View I, Suite 400,
Alpharetta, GA 30004,
USA
Tel: (678) 762-1500 or 1 888 652-2848
Fax: (678) 762-7700
www.prometheanworld.com
TP - 1576 - US
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