2711C-UM001 - Literature Library

User Manual
PanelView Component HMI Terminals
Catalog Numbers 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M, 2711C-T4T, 2711C-T6M, 2711C-T6C,
2711C-T6T, 2711C - T10C
Important User Information
Solid state equipment has operational characteristics differing from those of electromechanical equipment. Safety
Guidelines for the Application, Installation and Maintenance of Solid State Controls (publication SGI-1.1 available from
your local Rockwell Automation sales office or online at http://www.rockwellautomation.com/literature/) describes some
important differences between solid state equipment and hard-wired electromechanical devices. Because of this difference,
and also because of the wide variety of uses for solid state equipment, all persons responsible for applying this equipment
must satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the
use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation,
Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous
environment, which may lead to personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death,
property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the
consequence
WARNING: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.
WARNING: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces
may reach dangerous temperatures.
IMPORTANT
Identifies information that is critical for successful application and understanding of the product.
Rockwell Automation, Allen-Bradley, PanelView, PanelView Component, Connected Components Workstation, and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
2
Rockwell Automation Publication 2711C-UM001I-EN-P - July 2014
Summary of Changes
The information below summarizes the changes to this manual since the last
publication.
To help you find new and updated information in this release of the manual, we
included change bars as shown to the right of this paragraph.
3Publication 2711C-UM001I-EN-P - July 2014
Topic
Section
Only the 2711C-T4T catalog is UL Listed for
Class I, Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada.
56
For 2711C-T4T only UL Listed for Class I,
Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada.
See UL File E10314.
97
EAC
97
RCM
97
3
Summary of Changes
Notes:
4
Publication 2711C-UM001I-EN-P - July 2014
Table of Contents
Summary of Changes
Table of Contents
Preface
Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Firmware Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1
Overview
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About the Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Connect Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PanelView Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Display Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Catalog Number Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
11
13
14
14
15
16
Chapter 2
Configuration Mode
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing Applications and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Validate the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring User-defined Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
17
20
22
49
50
52
53
Chapter 3
Install and Replace
Components
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
55
55
56
Chapter 4
Cable Connections and
Communication
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring and Safety Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MicroLogix Controller Cable Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
59
60
60
61
63
64
Chapter 5
Upgrade Firmware
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Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Prepare for Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5
Table of Contents
Firmware Installation Using Removable Storage Device . . . . . . . . . . . . . 76
Chapter 6
Troubleshoot the System
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning to the Out-of-box Condition. . . . . . . . . . . . . . . . . . . . . . . . . . . .
81
81
81
90
92
Appendix A
Specifications
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Appendix B
Adding Font Files
Available Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Set up Fonts for PanelView Component DesignStation 2.0 . . . . . . . . . . 99
Import a Font File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Remove a Font File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Appendix C
PanelView Component
Emulator
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uninstall the Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Directory Layout and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Launch Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Emulator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
103
103
110
112
114
115
117
Appendix D
PanelView Component
DesignStation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About PanelView Component DesignStation 2.0 . . . . . . . . . . . . . . . . . .
About PanelView Component DesignStation 3.0 . . . . . . . . . . . . . . . . . .
Install the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uninstall the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Directory Layout and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Launch Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using PanelView Component DesignStation . . . . . . . . . . . . . . . . . . . . . .
119
119
120
121
125
126
126
127
Appendix E
Firmware Update Utility
6
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
About the Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Install the Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Publication 2711C-UM001I-EN-P - July 2014
Table of Contents
Update Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean File System or Clean Registry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resolve Firmware Upgrade Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index
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7
132
135
137
140
Table of Contents
8
Publication 2711C-UM001I-EN-P - July 2014
Preface
Objectives
This preface provides information on these topics.
• Intended audience
• Additional resources
• Firmware upgrades
Intended Audience
Use this manual if you are responsible for operating, or troubleshooting the
PanelView Component terminals. This manual provides information for
configuring the PanelView Component terminal. You can configure the terminal
on the terminal, through a web browser on a computer connected to the
terminal.
This manual does not give procedures for creating applications that run on the
terminal.
No special knowledge is required to understand this manual or operate the
terminal.
Equipment installers must be familiar with standard panel installation
techniques.
Additional Resources
For additional information on the PanelView Component terminals, refer to
these publications, that you can download from
http://literature.rockwellautomation.com.
Resource
Description
PanelView Component Terminal Installation
Instructions, publication 2711C-IN001
Provides instructions for installing a
PanelView Component terminal.
PanelView Component Operator Terminals
Quick Start, publication 2711C-QS001
Provides instructions on setting up a sample
application on a PanelView Component
terminal.
If you would like a manual, you can:
• download a free electronic version from the Internet at
http://literature.rockwellautomation.com
• purchase a printed manual by contacting your local
Allen-Bradley distributor or Rockwell Automation sales office.
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9
Preface
Preface
Firmware Upgrades
To receive firmware upgrades and other downloads for your PanelView
Component terminal:
• call your local Rockwell Automation sales office or distributor.
• access
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelVie
w-Component-Terminals
10
Publication 2711C-UM001I-EN-P - July 2014
Chapter
1
Overview
Chapter Objectives
This chapter gives an overview of the PanelView component terminals.
•
•
•
•
•
•
About the Terminals
About the terminals
How to connect browser
PanelView Explorer
How to display help
Peripheral connection
Catalog number configuration
PanelView Component terminals are operator interface devices for monitoring
and controlling devices attached to a controller. HMI applications are created
using a Web application while your computer is connected directly to the
terminal. You see the direct result on the terminal display without having to
download first.
PanelView Component C200 and C300 Terminals
1
6
2
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3
4
5
Item
Description
Item
Description
1
Function keys, keypad, or touch
display
4
USB device port
2
24V DC power input
5
RS-232 serial port
3
RS-422 and RS-485 port
6
USB host port
11
Chapter 1
Overview
PanelView Component C400 Terminals
11
4
10
9
3
1
2
8
7
5
6
5
(C400 Series A terminal shown)
Item
Description
Item
Description
1
Touch, function keys display
6
Mounting slots
2
Power status indicator
7
RS-232 serial port
3
24V DC power input
8
USB host port
4
10/100 MBit Ethernet port
9
Diagnostic status indicator
5
RS-422 or RS-485 port
10
Replaceable real-time clock battery
PanelView Component C600 and C1000 Terminals
8
9
PanelView C600
FAULT
1
10
T T- R R- S
B
6
1
11
2
3
4 5 6
7
(C600 Series C terminal shown)
12
Publication 2711C-UM001I-EN-P - July 2014
Overview
Item
Description
Item
Description
1
Touch display
6
RS-232 serial port
2
24V DC power input
7
USB device port
3
10/100 MBit Ethernet port
8
Diagnostic status indicator
4
RS-422 or RS-485 port
9
Replaceable real-time clock battery
5
Mounting slots (for 2711C-T6M,
-T6C Series C or later, 2711C-T6T
Series A or later only)
10
USB host port
11
Secure digital (SD) card slot
IMPORTANT
How to Connect Browser
Chapter 1
Analog touch screens are intended for single presses at a time. If
the touch screen is pressed in two locations at the same time, the
presses are averaged as a single press in-between the two
locations.
The terminals can be connected to a browser using either a USB port or an
Ethernet network connection. Your computer should have at least an Intel
Pentium M 1400 MHz processor, with 512 MB RAM.
You must enter the IP address of the PanelView Component terminal into the
address field of your browser. You can find the IP address on the terminal
configuration screen under Communications.
USB Port
The PanelView Component terminals have a USB device port to support
communication with the terminal using TCP/IP.
IMPORTANT
Before connecting your computer to the USB port of the PanelView
Component terminal, you must first install the Allen-Bradley
PanelView USB remote NDIS Network Device driver on your
computer. Refer to Install the USB Driver on page 65.
With the USB device port connected to a computer, use your computer’s browser
to connect to the terminal. The IP address of the USB port is always
169.254.254.2.
IMPORTANT
Publication 2711C-UM001I-EN-P - July 2014
The USB device port is for maintenance or programming only, and
is not intended for normal run-time operation.
13
Chapter 1
Overview
Ethernet Port
The C400, C600 and C1000 terminals have an Ethernet port. The Ethernet port
supports both static IP addresses and Dynamic Host Configuration Protocol
(DHCP) assigned IP addresses. If using static IP addressing, then you manually
set the IP address, the subnet mask, and the default gateway. If using DHCP, then
the server automatically assigns an IP address, the subnet mask, the default
gateway, and the DNS and WINS server.
IMPORTANT
If a terminal is set for DHCP and is not on a network or is on a
network that does not have a DHCP server (or the server is not
available), it will automatically assign itself an Automatic Private
IP Address (or auto IP address). The auto IP address will be in the
range of 169.254.0.0 through 169.254.255.255.
The terminal makes sure the auto IP address is unique from any
other auto IP address of other devices on the network. The
terminal can now communicate with other devices on the network
that have IP addresses in the 169.254.xxx.xxx range (and a subnet
mask of 255.255.0.0).
PanelView Explorer
PanelView Explorer is the design environment for the PanelView Component
terminals. You access the design environment through your browser while
connected to the terminal. Applications created in the design environment are
simultaneously viewed on the connected terminal. In addition to graphic objects
and drawings, the design environment provides support for communication, tags,
alarms, security, recipes, and language support.
How to Display Help
PanelView Explorer software provides extensive help for the design environment.
Context-sensitive help is available for:
• each navigation tab.
• each object in the object palette.
• any dialog that has a Help button.
Click the ? on the application toolbar to view the help.
No Help Files Found
To view help information in your browser, you must download the help files from
the PanelView Component web site, copy them to external media, and then
insert the media in the terminal. External media can be a USB flash drive or an
SD memory card.
14
Publication 2711C-UM001I-EN-P - July 2014
Overview
Chapter 1
Terminal Users
Copy the help files to the WebHelp folder off the root directory of the SD
memory card or USB flash drive into a folder named \WebHelp.
Emulator Users
Copy the help files to the WebHelp folder in the shared directory of the emulator,
for example, C:\Documents and Settings\All Users\Shared
Documents\Allen-Bradley\PanelView Component Emulator\WebHelp.
View Help Files
After copying the help files to external media and inserting the media in the
terminal, you can view the help files by closing this help window and clicking the
help ? button again.
TIP
When receiving updated help files, you may have to clear cache in
your browser before the new help files display.
View the PanelView Explorer online Help for detailed instructions.
Peripheral Connection
PanelView Component terminals have a USB host port. You can power USB
peripherals directly from the PanelView Component terminal. If the USB
peripheral is not powered directly from the PanelView USB port either:
• install the USB peripheral in the same enclosure as the PanelView terminal
and make sure it is connected to the same ground system.
• connect to the USB peripheral through a galvanically isolated hub.
ATTENTION: Removing the USB flash drive or SD card, from the
PanelView Component terminal, while a firmware upgrade is in process,
could corrupt the firmware and make the terminal unusable. Take
precautions to prevent the USB flash drive or SD card from being
accidentally disconnected. Also, do not power off the terminal while a
firmware upgrade is in progress.
ATTENTION: USB hubs can produce unexpected behaviors and as a
result are not recommended.
Publication 2711C-UM001I-EN-P - July 2014
15
Chapter 1
Overview
Catalog Number
Configuration
These are the available PanelView Component terminals.
Cat. No.
Model
Operator Input
Size
Display Type
2711C-F2M
C200
Function keys
2 in.
Monochrome
2711C-K2M
2711C-T3M
Numeric and function keys
C300
2711C-K3M
2711C-T6M
16
Touch screen
3 in.
Numeric and function keys
C600
Touch screen
6 in.
Monochrome
2711C-T6C
Color STN
2711C-T6T
Color TFT
2711C-T10C
C1000
Touch screen
10 in.
Color STN
2711C-T4T
C400
Touch screen and function
keys
4 in.
Color TFT
Publication 2711C-UM001I-EN-P - July 2014
Chapter
2
Configuration Mode
Chapter Objectives
This chapter covers topics that show how to use the Configuration mode of your
PanelView component terminal.
•
•
•
•
•
•
Configuration Mode
Configuration mode
Configuration interfaces
Terminal settings
Managing applications and files
Transferring applications
Transferring user-defined objects
The terminal can be configured from either the design time or the runtime user
interface. The design-time user interface requires a computer browser connected
to the terminal's web service, where the runtime user interface uses configuration
screens on the terminal. The configuration data for a terminal refers to the
collection of all of the system interface parameters.
Access to the Terminal’s Configuration
Running
Internet Explorer or
Firefox browser
USB or Ethernet
connectivity
On Terminal
Configuration
Design-time Configuration
The design-time configuration is when the terminal is actually hosting web server
content that represents a visualization of the terminal's properties and files. You
can only design for the terminal type that you are connected to.
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17
Chapter 2
Configuration Mode
When a new application is created, the design time automatically navigates to the
first screen and assigns it as the startup screen.
The design-time environment is compatible with these operating systems:
• Windows 2000 (catalog numbers 2711C-T4T, 2711C-T6M,
2711C-T6C, 2711C-T6T, and 2711C-T10C only, using an Ethernet
connection to connect to the terminal)
• Windows XP
• Windows Vista
• Windows 7
TIP
Connecting to a terminal using a USB connection is not compatible
with Windows 2000 operating system.
The PanelView Component Emulator is not compatible with Windows
2000 operating system.
A user application can be created or edited through a browser connected to a
terminal or emulator, or through PVc DesignStation. Ethernet network and USB
connections are supported for connection to a physical terminal. For the
emulator, the emulator and browser must be on the same computer.
Supported Browsers and Platforms
Operating System
Browser
Platform Supported
Windows Vista (32 bit only)
Windows XP SP3 (32 bit only)
Internet Explorer 7/8, Firefox 3.0
Terminal and emulator
Windows 7
Windows Vista
Windows XP SP3
Internet Explorer 7/8
PVc DesignStation 2.0
—
PVc DesignStation 3.0
18
Publication 2711C-UM001I-EN-P - July 2014
Configuration Mode
Chapter 2
If you use a browser other than a recommended browser, this message appears.
Runtime Configuration
The runtime configuration is when you make changes on the actual terminal.
Changes can be made whether an application is running or not running.
C400, C600 and C1000
C200
C300
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Chapter 2
Configuration Mode
Configuration Interfaces
Terminal settings can be configured either on the terminal or through a web
browser using the PanelView Explorer Startup window.
Terminal Interface
The on-terminal interface lets you make changes to the terminal configuration.
On the C200 and C300 terminals, you have to use the arrows to scroll through
the menu. The C400, C600, and C1000 terminals have the menu displayed on
the left side of the terminal screen.
C200 - Function Keys
C200 - Function and Numeric Keys
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C300 - Touch Screen
C400, C600, C1000 - Touch Screen
C300 - Function and Numeric Keys
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PanelView Explorer Startup Window
The PanelView Explorer Startup window lets you access the terminal through a
web browser.
1
10
2
3
4
9
5
8
7
6
PanelView Explorer Startup Window
Item
Function
Description
1
Terminal Settings
Use this link to view and change terminal display and communication settings, view
system information, and enable terminal security while connected to the terminal.
2
File Transfer
Transfers files between the storage media of the terminal and your computer. You can
transfer applications, images, fonts, user-defined objects, screen saver bitmaps and
recipes. You can also delete applications from terminal storage and export the alarm
history log.
3
Help
Displays help for the PanelView Explorer startup window and the design-time software.
4
Sign off
Logs you off the Startup window leaving your browser open.
5
Terminal Type and Status
Shows the current connection between your PanelView Component terminal and
computer and the type of terminal.
6
Language
Shows the current and available languages for the design-time software.
7
Create New Application
Opens a new application in the design-time environment window.
8
Edit, Test, Run
Use these buttons to edit, test, and run the currently loaded application.
9
Available Applications
Shows a list of applications stored on the terminal, USB memory, SD card, or PC Storage
on the emulator. The list also shows if the file has been validated for correct operation.
10
Stop
Click the Stop button (the stop sign shown when an app is loaded and in Edit/Test/Run
mode) to unload the currently loaded application. If you have not saved changes to the
application, you are prompted to do so. Once the application is unloaded, the terminal
displays the Configuration screen.
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Terminal Settings
Terminal settings can be set on the terminal or through the PanelView Explorer
Startup window.
Adjusting Settings on the Terminal
From the terminal, you can view and edit the terminal settings. The settings take
effect immediately.
By clicking the menu items on the screen you can:
•
•
•
•
•
•
•
•
•
•
•
switch to the currently running application.
configure the terminal language.
change the current application.
adjust the display brightness and contrast.
configure screen saver settings.
calibrate the touch screen, if supported.
reboot or reset the terminal.
view system information.
change the startup application.
change the current date and time.
set Ethernet network communication.
Terminal Main Menu
C200
C400, C600 and C1000
C300
These settings can also be changed using the PanelView Explorer Startup
Window.
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Adjusting Settings on the PanelView Explorer Startup Window
From the PanelView Explorer Startup window, you can view and edit settings for
the connected PanelView Component terminal. The settings take effect
immediately.
By clicking the Terminal Settings link on the PanelView Explorer Startup
window, you can access tabs to:
•
•
•
•
•
•
•
•
•
•
•
adjust the display brightness and contrast.
configure screen saver settings.
configure key repeat settings.
calibrate the touch screen (if supported).
reset the terminal.
view system information.
change the startup application.
change the terminal language.
change the current date and time.
Ethernet communication.
change the password of the system administrator.
Most of these settings are also adjusted from configuration mode on the terminal.
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Select a Terminal Language
You can change the terminal display language. The terminal is shipped with the
English, Portuguese, French, Italian, German, Spanish, and Chinese fonts
installed. Korean is available but you must first install the Korean font. Refer to
page 76 for information on how to install the font by upgrading the firmware.
Follow these steps to change the terminal language using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. Select a language from the Terminal Language pull-down list.
5. Click Apply or click Cancel to restore the current setting.
On the C400, C600 and C1000 terminals the default language is set on the Main
menu. Just click the up and down arrows to select the language.
Follow these steps to change the language on the C200 and C300 terminals.
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1. Click Config Language.
2. Press F1 to select the language.
The display changes to the language you select immediately.
IMPORTANT
At runtime, diagnostic messages appear in the same language as
the application if the application language is English, Portuguese,
French, Italian, German, Spanish, Chinese, or Korean. For all other
languages, the diagnostic messages appear in the configuration
language set on the terminal.
Adjust the Display Brightness and Contrast
You can modify the brightness and contrast of the terminal display. You can use
the default intensity of 50% for contrast and 100% for brightness or adjust the
intensity for runtime operations.
TIP
On the C400 (2711C-T4T), C600 (2711C-T6T) and C1000 terminals,
only the brightness can be changed.
Follow these steps to change the display brightness and contrast using the
PanelView Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Drag the slider to adjust the brightness level between 1…100%.
5. Drag the slider to adjust the contrast level between 1…100%.
6. Click Apply, or click Cancel to restore the current terminal settings.
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Follow these steps to change the display brightness or contrast from the terminal.
1. Click Display on the menu list.
C200, C300
C400, C600, C1000
2. Use the arrow keys to adjust the brightness or contrast up or down.
On the C200 and C300 terminals, press F3 to go to the contrast
adjustment screen. The change takes effect immediately.
TIP
The C400 (2711C-T4T), C600 (2711C-T6T) and C1000 have only a
brightness control.
C200, C300 Brightness
C400 and C600 Brightness and Contrast
C200, C300 Contrast
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Configure the Screen Saver
You can enable or disable the screen saver on the connected PanelView
Component terminal.
The terminal has four screen saver modes: screen saver, dimmer, screen saver and
dimmer, or disable.
• Screen saver – activates after the idle timeout elapses using a default screen
saver image. The screen saver deactivates when you press a key.
• Dimmer – dims the display from full brightness to the brightness level you
set when the idle timeout elapses. While the display is dimmed, you can
still see on-screen activity. When you press a key, the display is restored to
full brightness.
• Screen saver and dimmer – activates the screen saver and dims the display
when the idle timeout elapses.
• Disable screen saver and dimmer – keeps the display on.
The screen saver timeout is the amount of idle time that must elapse before the
screen saver, dimmer, or screen saver and dimmer activates. The idle time can be
adjusted between 1…60 minutes.
The brightness intensity of the screen saver or dimmer can be adjusted between
1…100%.
Follow these steps to configure the screen saver using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Select a screen saver mode from the list.
5. Select a time from the pull-down list to adjust the screen saver timeout.
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6. Drag the slider to adjust the screen saver brightness.
7. Click Apply, or click Cancel to restore the current screen saver settings.
To disable the screen saver or dimmers, select Disable Screen Saver and Dimmer
from the screen saver mode list.
Follow these steps to configure the screen saver from the C400, C600 and C1000
terminals.
1. Click Display on the menu list.
2. Select the Mode.
Mode = Image, Disable, Dimmer, Image and Dimmer.
3. Select the brightness.
Brightness 1…100, increments of 1.
4. Select the idle time.
Choices are 1, 2, 5, 10, 15, 20, 30, or 60 min.
Follow these steps to configure the screen saver from the C200 and C300
terminals.
1. Select Screen Saver on the menu list and press the enter key.
2. Press F1 to select the Mode.
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Mode = Image, Disable, Dimmer, Image and Dimmer.
3. Press F3 and use the arrows to select the brightness.
Brightness 1…100, increments of 1.
4. Press F3 to get to the Timeout selection.
5. Press F1 to select the time.
Choices are 1, 2, 5, 10, 15, 20, 30, or 60 min.
Replace the Screen Saver Image
The default screen saver image is a floating Allen-Bradley logo in a bitmap
format. The name of the default screen saver is 'Screen Saver' with a .bmp file
type. You can replace the default screen saver with your own bitmap image, but
the file must have the same name as the default screen saver.
To replace the screen saver image:
1. Create a small bitmap image no larger than 128 x 128 pixels.
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2. Save your bitmap file to your computer, a USB drive or and SD card.
Rename your file as 'Screen Saver' and make sure the file type is .bmp.
3. Click the File Transfer link in the PanelView Explorer Startup window,
then click New Transfer.
4. Select either My Computer or USB/SD Storage as file source depending
on where you saved your file, then click Next.
5. Select Screen Saver Image as the file type, then click Next.
6. Locate where you saved your bitmap file on your computer or external
storage device.
7. Select Internal Storage as file destination, then click Transfer. The bitmap
file is successfully transferred to the PVc terminal.
The new screen saver takes affect the next time the screen saver is activated.
TIP
Your bitmap file should be small in size. A large bitmap will
impact performance of terminal operations.
Configure Key Repeat Settings
You can configure key repeat settings for the terminal keys or attached keyboard
of the connected terminal.
TIP
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You cannot change the key repeat settings from the on-terminal
configuration screens. If you want to change this setting, you must
connect to the terminal through a web browser.
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The repeat rate is the speed at which a character repeats per second when you
hold down a key. The repeat delay is the amount of time, in milliseconds, that
elapses before a character begins to repeat when you hold down a key.
Follow these steps to change the repeat settings for keys.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Check Enable key repeat to enable repeat settings for keys.
5. Drag the slider under Key Repeat Rate to adjust the speed at which a
character repeats when a key is held down.
6. Drag the slider under Key Repeat Delay to set the amount of time that
elapses before a character begins to repeat when the key is held down.
7. Click Apply or click Cancel to restore the current settings.
To disable key repeat settings, uncheck Enable key repeat.
Calibrate the Touch Screen
Over time you may notice that the objects and images on the display screen don’t
seem to fit the display area as well as they once did. This is normal with a touch
screen and can be easily fixed.
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Use a plastic stylus device with a minimum tip radius of 1 mm (0.040 in.) to
prevent damage to the touch screen.
IMPORTANT
Touch screen calibration is only supported on touch only
terminals, catalog numbers 2711C-T3M, 2711C-T4T,
2711C-T6C, 2711C-T6T, 2711-T6M, and 2711-T10C.
Follow these steps to calibrate the touch screen using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Click Calibrate Touch Screen.
5. With a stylus, press the center of the target (+) on the screen.
6. Repeat step 5 as the target moves around the screen.
7. Tap the screen when prompted to register saved data.
If you don’t tap the screen within 30 seconds, the calibration data is lost and the
current settings are retained.
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Follow these steps to calibrate the touch screen from the terminal.
1. Click Display on the menu list.
2. For C400, C600 and C1000 terminals, click Calibrate Touchscreen.
3. For C300 touch screen terminals, press the right arrow to go to the
calibration screen.
4. Carefully press and briefly hold stylus on the center of the target.
Repeat as the target moves around the screen.
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5. Click OK within 30 seconds once the message appears to accept the
changes or the old settings are kept.
Reboot the Terminal
You can restart the terminal without having to disconnect and reapply power.
After a reset, the terminal performs a series of startup tests and then either enters
configuration mode or runs the startup application.
Follow these steps to reboot the terminal from the PanelView Explorer Startup
window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Click Reboot Terminal button.
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Follow these steps to reboot the terminal from the C400, C600 and C1000
terminals.
1. Go to the Main configuration screen.
2. Press Reset Terminal.
3. Confirm reset.
Follow these steps to reboot the terminal from the C200 and C300 terminals.
1. Select Reset Terminal from the menu list.
2. Press F1 to reset the terminal.
3. Confirm restart.
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Change the Startup Application
You can select or change the application that runs on the terminal each time the
terminal starts up. You must also select the storage location of the application.
The options are internal storage of the terminal, USB flash drive, SD card, or PC
storage.
IMPORTANT
If the application list is empty, the run, copy, delete, and set as
startup functions will not perform any action.
Follow these steps to select or change the startup application using the PanelView
Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. Select the name of the startup application from the Startup Application
pull-down list.
5. Click Apply, or click Cancel to restore the current setting.
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Follow these steps to select or change the startup application from the C400,
C600 or C1000 terminal.
1. Click File Manager from the Main menu.
2. Select the location of the application from the Source list, either Internal,
USB, or SD (for 2711C-T6C, 2711C-T6M, 2711C-T6T,
2711C-T10C only).
3. Select the name of the startup application from the Name list.
4. Click Set As Startup.
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Follow these steps to select or change the startup application from the C200 or
C300 terminal.
1. Click Startup Application from the Main menu.
2. Press F1 to reset the startup application.
3. Press F4 to exit to the main menu.
4. Click on File Manager from the main menu.
5. Press F1 to select the source, either internal or USB.
6. Press F3 to go to the list of applications and use the arrows to select the
startup application.
7. Press F3, use the arrow keys to select Set Startup.
8. Press F4 to exit to the main menu.
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Change the Date and Time
You can adjust the current date and time for terminal operations. The time is set
in 24-hour format. You can also set the terminal to automatically adjust the time
for daylight savings time.
Follow these steps to change the terminal date and time using the PanelView
Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. Update the Current date fields.
5. Update the Current time fields.
6. Check Automatically adjust for daylight savings time if you want the
terminal to adjust for daylight savings time.
7. Click Apply or click Cancel to restore the current terminal settings.
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Follow these steps to change the terminal date and time from the C400, C600
and C1000 terminals.
1. Go to the Main configuration screen.
2. Click on the number next to what you want to change under the 'Date and
Time' section.
A numeric keypad is displayed.
3. Select the numbers you want and click the enter key.
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Change Ethernet Settings
You can establish an Ethernet connection between the connected PanelView
Component terminal and computer using the Ethernet port or the host USB
port on the terminal.
For the Ethernet port, IP addresses can be set dynamically by the network if
Dynamic Host Configuration Protocol (DHCP) is enabled. If DHCP is
disabled, the IP addresses must be entered manually.
IMPORTANT
If a terminal is set for DHCP and is not on a network or is on a
network that does not have a DHCP server (or the server is not
available), it will automatically assign itself an Automatic Private
IP Address (or auto IP address). The auto IP address will be in the
range of 169.254.0.0…169.254.255.255.
The terminal makes sure the auto IP address is unique from any
other auto IP address of other devices on the network. The
terminal can now communicate with other devices on the network
that have IP addresses in the 169.254.xxx.xxx range (and a subnet
mask of 255.255.0.0).
IMPORTANT
For the USB port, use the default IP address that is set when the
terminal is connected to the computer. This address is
169.254.254.2. It is not recommended to change this setting.
Ethernet Settings
Parameter
Description
MAC ID
Read-only field that defines the MAC ID of
the PanelView Component terminal. Each
Ethernet device has a unique MAC ID.
Network Device Name
Unique name that identifies the terminal on
the network.
IP Address
Unique address that identifies the terminal
on the Ethernet network.
The format of the IP address is
xxx.xxx.xxx.xxx, for example, 10.90.95.30
The range of values for the first set of
decimal numbers is 1…255 unless all fields
are set to 000. The range of values for the
last three sets of decimal numbers if
0…255.
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Subnet Mask
Address that must be identical to the server
subnet mask. The subnet mask is formatted
like the IP address.
Default Gateway
Optional address that is formatted like the
IP address.
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If DHCP is enabled for the Ethernet port, the current fields show the IP
addresses assigned by the network. You can assign IP addresses manually by
disabling DHCP and entering addresses in the static fields.
Follow these steps to set a static IP address for the Ethernet port of the connected
terminal using the PanelView Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Communication tab.
4. Uncheck the Use DHCP? option to manually enter IP addresses.
5. Enter an IP address in the Static IP address field.
6. Enter the default mask in the Static Subnet mask field.
7. Enter the default gateway in the Static Default gateway field.
8. Click Apply or click Cancel to restore the current IP address.
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Follow these steps to set the IP address for the Ethernet port of the connected
terminal from the C400, C600 and C1000 terminals.
1. Click Communication from the menu list.
2. Click Set Static IP Address.
The Static IP Address screen appears.
3. Click on the area next to IP Address to enter an IP address in the Static IP
address field.
A keypad displays to let you enter the address.
4. Enter the subnet mask in the Static Subnet mask field.
5. Enter the default gateway in the Static Default gateway field.
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Enable Terminal Security
Use terminal security to restrict user access to the terminal configuration screens
and the PanelView Explorer Startup window. For example, you can require users
to enter a user name and password before accessing or editing an application.
Initially, the terminal and the PanelView Explorer Startup window are unsecured.
To enable security, provide a password. The default user name is Admin. The new
password takes effect the next time the terminal is restarted.
As long as security is enabled, any user that tries to access the terminal or the
design-time environment while connected to the terminal must first log in with a
valid user name and password.
The terminal also secures itself when idle. If terminal input is not received within
the idle timeout period, the user is logged out. The user must log in again to
access the terminal. The default terminal idle timeout is 30 minutes.
IMPORTANT
Store your password in a safe place. If you forget the password,
you will not be able to connect to the design environment.
Follow these steps to secure the design environment.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Terminal Security tab.
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4. Check Terminal Security Enabled.
5. Optionally, enter a new Terminal User Name.
6. Click the Reset Terminal User Password button.
7. In the Reset Password dialog, enter a new password, confirm the password,
then click OK.
Terminal user names and passwords are limited to 15
characters.
TIP
8. Select a new idle timeout from the Terminal Idle Timeout list, if needed,
or click Cancel to restore the current idle timeout.
The new password and idle timeout value take effect when the terminal is
restarted.
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To disable security, uncheck the Terminal Security Enabled checkbox. The next
time the terminal is restarted, the design environment is unsecured.
TIP
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The terminal user name and password is stored in a file that is
separate from the application. You can transfer this file to other
terminals without having to manually re-enter the information. Use
the File Transfer link on the PanelView Explorer Startup window and
transfer the Terminal User file from internal storage to your
computer, USB or SD storage.
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View System Information
You can view system information about your terminal including information
about the firmware, boot code, logic board, battery status (if applicable), terminal
on time, and memory used.
Follow these steps to view system information using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
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Follow these steps to view system information using the C200 or C300
PanelView Component terminal.
1. Select System Information from the menu list and press enter.
The system information appears.
2. Press F3 to see more information, press F2 to go back, or press F4 to exit to
the main menu.
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Follow these steps to view system information using the C400, C600 or C1000
PanelView Component terminal.
1. Click System Information from the menu list.
The system information screen displays firmware version, boot code
version, logic board version, terminal on time, display on time, and battery
status.
Managing Applications
and Files
The PanelView Explorer Startup window has a File Transfer link for transferring
files to and from terminal storage media. File names and tag names should start
with an alpha character. Avoid starting names with numeric or special characters.
From the File Transfer view, you can:
• export or import applications, user-defined objects, images, the terminal
security file, recipes, and fonts.
• import screen saver bitmap files
• export the alarm log from the currently running application.
• delete applications, user-defined objects, images, font files, terminal user
file and recipes from terminal storage.
TIP
For more information on creating applications and transferring files,
see PanelView Component Operator Terminals Quick Start,
publication 2711C-QS001.
A file transfer operation requires you to enter a source location, file type, and
destination location.
• Source location - the location of the file you want to transfer. You can
transfer a file from Internal Storage of the terminal, USB Storage, SD
Storage, or My Computer.
• Source File Type - the type of file you want to transfer. The types of files
you can transfer include PanelView Component applications, images,
user-defined objects, fonts, recipes, and the terminal security file.
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• Destination location - The location where you want to transfer the
selected file. You can transfer a file to Internal Storage of the terminal, USB
Storage, SD Storage, or My Computer.
IMPORTANT
Transferring Applications
If transferring a file from or to USB or SD storage, verify that the
USB flash drive or SD card is inserted in the terminal before
starting the file transfer.
Applications created on one PanelView Component terminal can be used on
other PanelView Component terminals. For example, you might design an
application on one terminal and then distribute the application to other
terminals for production.
Transferring an application is a two-step process.
• Export the application from the internal storage of the terminal to your
computer, a USB Flash Drive, or SD card.
• Import the application from a computer, USB Flash Drive, or SD card to
the internal storage of another terminal.
If the target terminal is a different type and size than the source terminal, some
aspects of the application is converted and the remaining properties require
updates. If trying to run an application, you are warned that the application was
not created for the terminal, but you are given an option to continue or cancel
unless the differences make it impossible to run the application (for example, an
Ethernet application on a terminal without an Ethernet network connection).
PanelView Component applications are saved with a .cha file type. You cannot
edit the file outside of the PanelView Explorer design environment.
Export an Application
During an export, the application file is transferred from internal storage of the
terminal to a USB Flash Drive, SD card, or computer. The application is saved
with its default name and .cha file type.
Follow these steps to export an application.
1. Go to the PanelView Explorer Startup window.
2. Click the File Transfer link.
3. Click the New transfer button.
4. Select Internal Storage as the source location of the application and click
Next.
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5. Select Application as the file type and click Next.
6. Select the application you want to export and click Next.
7. Select the destination for the application and click Transfer.
8. Click Save in the File Download dialog.
9. In the Save As dialog, accept the default file name and .cha file type, and
click Save or enter another path.
10. Click Close when the download is complete.
Import an Application
During an import, the .cha application file is transferred from a USB Flash Drive,
SD card, or computer to the internal storage of the terminal. The transfer
operation communicates with the terminal to import the file.
You cannot overwrite an application while the application is running. You must
unload the current application before overwriting the application. You can
import applications while another is running.
Follow these steps to import an application.
1. Go to the PanelView Explorer Startup window.
2. If an application is currently loaded, click the stop sign above the
dashboard to unload the current application.
3. Click the File Transfer link.
4. Click New Transfer.
5. Select the source location of the application and click Next.
6. Select Application as the file type and click Next.
7. Click Browse… to locate the .cha file you want to import.
8. Select Internal Storage as the destination and click Transfer.
The application is transferred to the internal storage of the terminal.
If an application with the same name already exists in internal storage, you will be
asked if you want to replace the existing application.
If the target terminal is a different type and size then the source terminal, the
application will be converted when in Edit, Test Run, or Run mode. The
application may require updates in design mode before running properly.
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Validate the Application
Before you can run an application on the PanelView Component, it is strongly
recommended that you validate the application for errors and warnings. The
application does not need to be error-free to run in the application, however, it is
good practice to fix both errors and warnings to ensure expected system behavior.
1. Click the Validate icon on the application toolbar.
If the application passes validation, the Validation Results
dialog looks like this.
If the application detects warnings or errors, the Validation Results dialog
might look like this. For each warning or error, the message identifies the
problem and its location. Correct the problem and then revalidate the
application.
The status bar shows a Validation Reports link that you can open. It always
shows the results of the last validation.
2. Click Close.
ATTENTION: Running a non-validated application may result in
unexpected behavior.
3. Click the Save icon to save the application.
4. Click the Close Application icon to close the application.
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Configuration Mode
Transferring User-defined
Objects
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Chapter 2
You can transfer user defined objects (.chu), also known as library objects, created
in one application to another terminal for use with other applications. In your
application, the user-defined objects are added to the graphics library of the
object palette. They are stored in terminal storage separate from the application
and can be accessed from any application on the terminal (or emulator). The
names of user-defined objects must begin with an alpha character.
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Chapter 2
Configuration Mode
Notes:
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Chapter
3
Install and Replace Components
Chapter Objectives
This chapter shows how to install, replace, or upgrade various components of the
PanelView component terminals.
• SD memory card
• USB flash drive
• Battery replacement
SD Memory Card
The SD memory card can be inserted in this location on the C600 and C1000
terminals.
SD Memory Card Slot
USB Flash Drive
The USB flash drive can be inserted in these locations on the terminals.
USB Connector
C200 and C300
USB Connector
C400
USB Connector
C600 and C1000
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Battery Replacement
The C400, C600 and C1000 terminals contain a lithium battery that is intended
to be replaced during the life of the product. The battery provides battery backup
for the real-time clock. It is not used for application backup or retention.
WARNING: Only the 2711C-T4T catalog is UL Listed for Class I,
Division 2 Group A,B,C,D Hazardous Locations, certified for U.S.
and Canada.
ATTENTION: Verify that power has been removed from the terminal
prior to replacing the battery. Work in a static free environment and
wear a properly grounded electrostatic discharge (ESD) wristband.
ATTENTION: Be careful when touching any of the exposed electronic
components to prevent damage from ESD.
ATTENTION: To avoid the danger of explosion, only replace the battery
with 2711P-RY2032 or a manufacturer’s equivalent such as the
Matsushita or Duracell DL2032.
ATTENTION: For safety information on the handling of lithium
batteries, see the Guidelines for Handling Lithium Batteries,
publication AG-5.4.
ATTENTION: Do not dispose of battery in a fire or incinerator. Dispose
of used batteries in accordance with local regulations.
The battery is on the back of the terminals. No special tools are required to
remove the battery cover and replace the battery.
Battery
C400 Battery
Battery Cover
This equipment is sensitive to electrostatic
discharge (ESD). Follow ESD prevention
guidelines when handling this equipment.
ATTENTION: At the end of its life, the used battery should be
collected separately from any unsorted municipal waste and recycled.
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Battery Cover
Chapter 3
Battery
This equipment is sensitive to electrostatic discharge (ESD)
Follow ESD prevention guidelines when handling this equipment.
ATTENTION: At the end of its life, the used battery should be
collected separately from any unsorted municipal waste and recycled.
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Notes:
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Chapter
4
Cable Connections and Communication
Chapter Objectives
This chapter provides network and device connections for the terminals.
•
•
•
•
•
•
Wiring and Safety
Guidelines
Wiring and safety guidelines
Connecting devices
MicroLogix controller cable charts
Ethernet connection
Serial connections
USB Ports
Use publication NFPA 70E Electrical Safety Requirements for Employee
Workplaces, IEC 60364 Electrical Installations in Buildings, or other applicable
wiring safety requirements for the country of installation when wiring the
devices. In addition to the NFPA guidelines:
• connect the device and other similar electronic equipment to its own
branch circuit.
• protect the input power by a fuse or circuit breaker rated at no more than
15 A.
• route incoming power to the device by a separate path from the
communication lines.
• cross power and communication lines at right angles if they must cross.
Communication lines can be installed in the same conduit as low-level dc
I/O lines (less that 10V).
• shield and ground cables appropriately to avoid electromagnetic
interference (EMI).
Grounding minimizes noise from EMI and is a safety measure in electrical
installation.
For more information on grounding recommendations, refer to the National
Electrical Code published by the National Fire Protection Association.
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Connecting Devices
Use these cables for connecting devices to PanelView Component terminals.
Cables for PanelView Component Terminals
MicroLogix Controller
Cable Charts
Cat. No.
Description
For Use With
2711C-CBL-UU02
USB-A host to USB-B device cable, 2 m
(6.56 ft)
C200, C300, C400,
C600, C1000
2711P-CBL-EX04
Ethernet crossover CAT5 cable 4.3 m (14 ft)
C400, C600,
C1000
2711C-RCSD
USB to SD adapter with secure digital (SD)
card
C200, C300, C400,
C600, C1000
1747-CP3
Serial 9-pin D-shell to 9-pin D-shell null
modem cable
C200, C300, C400,
C600, C1000
1761-CBL-PM02
Serial 9-pin D-shell to 8-pin mini DIN cable,
2 m (6.56 ft)
C200, C300, C400,
C600, C1000
2711C-CBL-AB03
RS-485 5-pin to RJ45 cable
C200, C300, C600,
C1000
The chart provides a summary of terminal connections to controllers and
network interface modules.
PanelView Component Terminals to MicroLogix Controllers
Protocol
PanelView
Component Port
MicroLogix (8-pin
Mini DIN) 1000,
1100, 1400,
1200LSP, 1500LSP
(Ch 0)
MicroLogix
(9-pin D-shell)
1500LRP (Ch 1)
MicroLogix
1100/1400 RS485
(1763-NC01)
MicroLogix
1100/1400 Ethernet
DF1
RS232
1761-CBL-PM02
1747-CP3
N/A
N/A
DH-485
RS232
1761-CBL-PM02
1747-CP3
Use AIC+ module
(1761-NET-AIC)
connect to port 3
N/A
RS485(1)
N/A
N/A
Belden 3106A or
#9842 or equivalent
N/A
Modbus
RS232
1761-CBL-PM02
1747-CP3
Use AIC+ module
(1761-NET-AIC)
connect to port 3
N/A
Ethernet
(MicroLogix/ENI)2
Ethernet
N/A
N/A
N/A
CAT 5 Ethernet
(1)
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Ethernet Connection
Chapter 4
The C400, C600 and C1000 terminals have an Ethernet port that supports:
• communication to a controller.
• connection to a computer for application design.
Ethernet Connector
The base-configured unit of the terminals has an RJ45,
10/100 Base-T connector for Ethernet network communication.
6
1
Ethernet Port
Ethernet Connector Pinout
Pin
Pin
Looking into RJ45
Connector
1
TD+
2
TD-
3
RD+
4
NC
5
NC
6
RD-
7
NC
8
NC
1
8
Shield Connection
Pin Name
Chassis Gnd
Either a standard Ethernet cable or crossover cables such as 2711P-CBL-EX04
can be used when connecting directly to a logic controller or switch.
Cables
The PanelView Component terminals require category 5 twisted-pair cables.
The maximum cable length between the terminal’s Ethernet port and a 10/100
Base-T port on an Ethernet hub (without repeaters or fiber) is 100 m (328 ft). In
industrial applications, keep the cable length to a minimum.
For additional information, refer to the EtherNet/IP Media Planning and
Installation Manual, publication ENET-IN001.
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Security Considerations
IGMP (Internet Group Management Protocol) is used for IPv4 multicast. A
multicast is communication between a single sender and multiple receivers on a
network. IGMP is used to exchange membership status data between IPv4
routers that support multicasting and members of multicast groups. A router is
an intermediary device on a communication network that expedites message
delivery by finding the most efficient route for a message packet within a
network, or by routing packets from one sub-network to another. A sub-network
is a separate part of an organization’s network identified through IP addressing.
PanelView Component terminals provide level 2 (full) support for IPv4
multicasting (IGMP version 2) as described in RFC 1112 and RFC 2236.
SNMP (Simple Network Management Protocol) is used for internal network
management and is not supported.
Ports 137 and 138 are normally open to support the NetBIOS protocol used by
Windows CE.NET similar to other Microsoft and IBM network operating
systems.
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Serial Connections
Chapter 4
The terminals have a multi-purpose serial RS-232 port that supports:
• DH-485 communication through a serial connection.
• DF1 full-duplex communication with controllers using direct connections
or modem connections.
• third-party point-to-point communication.
The serial port on the terminal is a 9-pin, male, RS-232 connector. An example
with the 1761-CBL-PM02 cable is shown here:
The maximum cable length for serial communication is 15.24 m (50 ft) at
19.2 Kbps
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RS-422/RS-485 Port
The RS-422/RS-485 port is a nonisolated port that supports point-to-point
communication.
RS-422/RS-485 Connector Pinout
Pin
Signal
1
T
2
T–
3
R
4
R–
5
S (Shield)
The RS422/485 port has integrated 121 ohm termination between the R and Rsignal pair. This value is compatible with RS422 and RS485 electrical
specifications. Additional termination on the PanelView Component end of
communication cables is not required.
USB Ports
The terminals have a USB device and USB host port.
USB Host Port
You can power USB peripherals directly from the PanelView component
terminal. If the USB peripheral is not powered directly from the PanelView USB
port either:
• install the USB peripheral in the same enclosure as the PanelView terminal
and make sure it is connected to the same ground system.
• connect to the USB peripheral through a galvanically isolated hub.
You can use the USB host port to connect a USB Flash drive to transfer
application files, fonts, and images.
IMPORTANT
64
Some USB flash drives might not be compatible with the
PanelView Component terminal and might not support file
transfers or firmware upgrades. The 2711C-RCSD memory card
is tested with the PanelView Component terminal to ensure
compatibility.
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ATTENTION: Removing the USB flash drive or SD card, from the
PanelView Component terminal, while a firmware upgrade is in
process, could corrupt the firmware and make the terminal
unusable. Take precautions to prevent the USB flash drive or SD
card from being accidentally disconnected. Also, do not power off
the terminal while a firmware upgrade is in progress.
ATTENTION: USB hubs can produce unexpected behaviors and as
a result are not recommended.
USB Device Port
You must connect the PanelView USB device port to a USB host that is
connected to the same ground system. This port can be used for connecting to a
computer to transfer applications, fonts, and images.
IMPORTANT
Before connecting your computer to the USB port of the
PanelView Component terminal, you must first install the
Allen-Bradley PanelView USB remote NDIS Network Device
driver on your computer.
IMPORTANT
The USB RNDIS driver is only supported on Windows XP and
Windows Vista operating systems. It is not supported by the
Windows 2000 operating system.
Install the USB Driver
Follow these steps to install the USB driver on your computer.
1. Go to
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelVie
w-Component-C400-Terminals to download the USB driver.
2. Run the installer, PanelView Component USB Driver.exe.
The installer extracts and runs an Install Shield Wizard.
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3. Click Next when the Welcome dialog box appears.
4. Click Install to begin the installation of the PanelView USB RNDIS
Driver.
The progress indicator shows that the driver is installing.
5. Click Next when the Device Driver Installation Wizard dialog box
appears.
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The drivers install.
6. If the Windows Logo Test warning dialog box is displayed, click Continue
Anyway.
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7. Click Finish in the Device Driver Installation Wizard dialog box.
8. Click Finish in the PanelView USB RNDIS Driver dialog box.
The drivers are now installed.
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Chapter 4
Configure the Terminal for USB Connection
Follow these steps to configure your terminal to be connected through a USB
port to a computer.
1. Connect the USB host port on the computer to the USB device port on
the terminal.
The terminal should be directly connected to a USB port on
the computer. Do not connect through some other device,
such as a USB port on a monitor, keyboard, or laptop
computer docking station.
IMPORTANT
2. Power-up the terminal.
When the terminal connects to the computer for the first time, the new
USB device (the PanelView Component terminal) is discovered by the
Windows Found New Hardware Wizard that guides you through the
installation.
There are two instances of the driver. There is one for the Boot Loader and
one for the Windows CE Operating System. The USB IP address is always
169.254.254.2.
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3. Choose Install the software automatically and click next.
The wizard searches for the files.
4. If the Windows Logo Test warning dialog box is displayed, click Continue
Anyway.
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The software installs.
5. Click Finish in the Completing the Found New Hardware Wizard dialog
box for the boot loader.
6. Click Next when the Found New Hardware Wizard dialog box for the
PanelView USB Remote NDIS Network Device appears.
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7. Choose Install the software automatically and click next.
The wizard searches for the files.
8. If the Windows Logo Test warning dialog box is displayed, click Continue
Anyway.
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The software installs.
9. Click Finish in the Completing the Found New Hardware Wizard dialog
box for the PanelView USB Remote NDIS Network Device.
Driver Installation Note for Windows 7 and Windows Vista
1. During the initial installation of the USB RNDIS boot loader driver, you
may see the dialog box reporting an unsuccessful installation, as shown
here.
If so, ignore this dialog box and click Close to continue installing the driver
for Windows.
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2. After the driver installation is complete, you may see a dialog box similar to
the one shown here.
Cycle power to the terminal and reconnect the USB cable.
3. This dialog box appears.
4. Select the Finish installing software (recommended) option to continue
installing the boot loader driver.
5. Installation is complete when this dialog box appears.
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Chapter
5
Upgrade Firmware
Chapter Objectives
This chapter provides topics on how to upgrade firmware in the terminal.
• Prepare for firmware upgrade
• Upgrade firmware using a removable storage device
The firmware upgrade runs an executable script on a removable storage device
such as a USB flash drive or an SD card that copies a firmware image into the
flash memory of the terminal.
Prepare for Firmware
Upgrade
Follow these steps before starting a firmware upgrade.
1. Backup applications and library objects from the terminal.
2. Click Stop to unload the currently loaded application.
The stop sign shown when an application is loaded and in Edit/Test/Run
mode.
Stop Button
To stop an application from the terminal, go to the main configuration
screen and reset the terminal and then reboot.
If you have not saved changes to the application, you are prompted to do
so. Once the application is unloaded, the terminal displays the
Configuration screen.
3. Close the web browser connected to the terminal.
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4. Verify the existing firmware revision of the terminal by looking in the
Configuration Screens, and compare to the firmware revision of the file to
make sure you are performing the desired upgrade.
Refer to View System Information on page 47 for instructions on how to
view the current firmware version.
Firmware Installation Using
Removable Storage Device
The terminal can install firmware from a removable storage device; either a USB
flash drive or an SD storage card. The firmware consists of an Autorun executable
and firmware images that is downloaded from the PanelView Component
technical support website.
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelView-Co
mponent-Terminals.
The firmware installation starts when the storage device is inserted either while
the terminal is running, or when the terminal is powered on. During the firmware
installation, you can upgrade or downgrade one or more of these firmware
images:
•
•
•
•
Windows CE Operating System
Application
Communication
Asian font, Chinese or Korean
The terminal has a firmware partition that accommodates one
user-installable Asian font. A Simsun Chinese font is factory-installed.
Firmware images for the Simsun Chinese font and Gulim Korean font can
be downloaded from the technical support website.
TIP
76
The currently installed Asian font firmware image is
visible in the list of Configuration Languages on the
Main Screen.
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Chapter 5
ATTENTION: Removing the USB flash drive or SD card, from the
PanelView Component terminal, while a firmware upgrade is in
process, could corrupt the firmware and make the terminal
unusable. Take precautions to prevent the USB flash drive or SD
card from being accidentally disconnected. Also, do not power off
the terminal while a firmware upgrade is in progress, or during the
subsequent boot-up process that follows the firmware upgrade.
ATTENTION: USB hubs can produce unexpected behaviors and as
a result are not recommended.
IMPORTANT
Some USB flash drives might not be compatible with the
PanelView Component terminal and might not support file
transfers or firmware upgrades. The catalog number,
2711C-RCSD memory card was tested with the PanelView
Component terminal to ensure compatibility.
TIP
Only the C600 and C1000 support the SD Storage Card.
TIP
The firmware version consists of a major and minor two-digit
number, and a three-digit revision number, separated by a
period (for example, 01.23.456 where 01 is the major, 23 is the
minor, and 456 is the revision). The firmware version for the
terminal is displayed on the System Information screen.
TIP
The firmware version information appears in the filename of
the firmware file that is downloaded from the PanelView
Component technical support website, for example,
2711C.FUP.01.23.EXE.
TIP
After upgrading your firmware, you should clear your browser
cache.
To clear cache in the Firefox browser, select Tools > Clear
Private Data. Verify the Cache checkbox is checked and click the
Clear Private data button.
To clear cache in the Internet Explorer browser, select Tools >
Internet Options. On the General tab, click the Delete button
under Temporary Internet Files to delete all temporary internet
files, including offline content.
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ATTENTION: Changing the firmware will likely change the
behavior of the terminal. Be aware of the firmware versions for the
terminal versus the new firmware that is on the computer, and be
informed of the expected behavior after the new firmware is
installed on the terminal.
Prepare the Storage Device
Follow these steps to prepare the storage device to transfer firmware files.
1. Insert the storage device into a USB host port or an SD card slot that is on
your computer.
2. Open a web browser and access the PanelView Component technical
support website.
3. Locate the new firmware file.
4. Observe the firmware version information that is in the name of the
firmware file and confirm that this is the new, desired firmware.
5. Download the firmware file to a folder on your computer, then open the
file and unpack the contents of the firmware file to an SD card or USB
flash drive root directory.
Install the Firmware from the Storage Device
Follow these steps to transfer firmware files from a storage device.
1. Open the system information screen to see the firmware version
information for the terminal.
Refer to View System Information on page 47 for instructions on how to
view the current firmware version.
2. Insert the storage device into a USB host port or the SD card slot that is on
your terminal.
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3. When prompted to run the Autorun, press Yes or the F1 key.
The splash screen appears and the progress bar indicates a firmware
installation is in process.
IMPORTANT
Do not remove the SD card or USB flash drive until upgrade OK is displayed.
When the firmware installation is complete and successful, the progress
bar stops with the success code OK.
4. Remove the storage device and reboot the terminal.
5. Open the system information screen to see the firmware version that is
expected after the installation.
Refer to View System Information on page 47 for instructions on how to
view the current firmware version.
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Notes:
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Chapter
6
Troubleshoot the System
Chapter Objectives
This chapter provides information on how to isolate and correct common
operating problems with system components.
• View system information
• Alerts
• Troubleshooting
View System Information
You can view current system information for the connected terminal. You should
provide this information when contacting technical support.
•
•
•
•
•
•
Operating system version
Firmware version
Hardware version number
Status of the battery
Total power on time
Memory used in KBytes
Follow these steps to view the system information on your terminal.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. View the information.
5. Click Apply.
Alerts
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The terminal displays alerts at times during operation. The alert consists of an ID
number and a description. Follow the corrective action to resolve the alert.
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Troubleshoot the System
PanelView Component Terminal Alerts
Category
ID
Description
Corrective Action
Communication
2
Check that the communication network cable is
Data Access Error for Alias /*S:0 Param2*/,
connected.
Controller /*S:0 Param3*/, Address is /*S:0
Param4*/, Communication Flag is /*S:0 Param1*/
If new ladder logic is downloading to the controller,
you could see this message. After the download,
The terminal is having trouble reading the
communication should run normally.
external tag at this controller and address.
Verify you have good communication to the
controller. If a remote device not responding alert
was present, then all external tags being actively
scanned will generate this alert.
Is the address configured in the controller? If so,
make sure all addresses of external tags to this
controller are configured at the controller. If one
address is outside of the range, a block of addresses
might show this condition. If the address is
configured as write only at the controller, this
address cannot be read. Set this external tag as
write only and remove panel devices from your
application that want to display data from this
external tag.
Communication
3
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/
Reboot the terminal.
Communication
4
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/
Reboot the terminal.
Communication
5
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/
Reboot the terminal.
Communication
6
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/,
P4-/*S:0 Param6*/
Reboot the terminal.
Communication
7
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/,
P4-/*S:0 Param6*/, P5-/*S:0 Param7*/
Reboot the terminal.
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PanelView Component Terminal Alerts
Category
ID
Description
Corrective Action
Communication
8
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/,
P4-/*S:0 Param6*/, P5-/*S:0 Param7*/, P6-/*S:0
Param8*/
Reboot the terminal.
Communication
9
Communication Server Error
Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/
Reboot the terminal.
Communication
10
Write Error for Alias /*S:0 Param2*/, Controller
/*S:0 Param3*/, Address is /*S:0 Param4*/,
Communication Flag is /*S:0 Param1*/
Verify you have good communication to the
controller.
Verify that the communication network cable is
The terminal is having trouble writing the external connected.
tag at this controller and address.
If new ladder logic is downloading to the controller,
you could see this message. After the download,
communication should run normally.
If a remote device not responding alert is present,
then all external tags being written to will generate
this alert.
Is the address configured in the controller? If the
address is configured as read only at the controller,
this address can not be written to. Set this external
tag as read and remove panel devices from your
application that can write data to this external tag.
Communication
11
Read Error for Alias /*S:0 Param2*/, Controller
/*S:0 Param3*/, Address is /*S:0 Param4*/,
Communication Flag is /*S:0 Param1*/
The terminal is having trouble reading the
external tag at this controller and address.
Verify you have good communication to the
controller.
Verify that the communication network cable is
connected.
If new ladder logic is downloading to the controller,
you could see this message. After the download,
communication should run normally.
If a remote device not responding alert was present,
then all external tags being read from will generate
this alert.
Is the address configured in the controller? If the
address is configured as write only at the controller,
this address can not be read from. Set this external
tag as write and remove panel devices from your
application that can read data from this external
tag.
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PanelView Component Terminal Alerts
Category
ID
Description
Corrective Action
Communication
27
Remote Device /*S:0 Param1*/ is Not
Responding
Verify all network connections are correct.
Verify that the communication network cable is
connected.
If new ladder logic is downloading to the controller,
you could see this message. After the download,
communication should run normally.
Verify that the network address of the controller
matches the terminal controller address configured
in the Communication tab.
In the Communication tab, verify that the protocol
specifications are correct, such as communication
rate, data bits, stop bits. These are all protocol
specific.
Communication
28
Invalid Data Address /*S:0 Param1*/
This is not syntactically a valid address.
Communication
30
Bad address in block /*S:0 Param1*/ to /*S:0
Param2*/ on device /*S:0 Param3*/
This can occur when a write only address for a
controller has been set for read/write in the external
tag of the terminal. Param1 to Param2 specifies the
address block having the issue. Somewhere within
the range is where the write only address is defined
in a PanelView external tag. Set the external tag to
write.
Recipe
1001 Recipe upload started.
Recipe
1002 Recipe save failed. Cause: Recipe in Table has not Make sure that the recipe table is modified before
been modified.
the save operation is done.
Recipe
1003 Recipe save had errors.
This message is for informational purposes. No
corrective action needed.
Recipe
1004 Recipe save completed successfully.
This message is for informational purposes. No
corrective action needed.
Recipe
1005 Recipe download failed. Cause: Operation
cancelled.
This message is for informational purposes. No
corrective action needed.
Recipe
1006 Recipe download started.
This message is for informational purposes. No
corrective action needed.
Recipe
1007 Recipe download completed with errors.
This message is for informational purposes. No
corrective action needed.
Recipe
1008 Recipe download completed successfully.
This message is for informational purposes. No
corrective action needed.
84
This message is for informational purposes. No
corrective action needed.
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Chapter 6
PanelView Component Terminal Alerts
Category
ID
Description
Corrective Action
Recipe
1009 Recipe Download failed. Cause: Unable to write
to /*S:0 Param1*/.
Check for:
Communication errors.
Bad data point specification.
The ingredient value written is outside the Low EU
and High EU limits of the numeric data point
assigned. (These are optional OPC defined
properties representing data point minimum and
maximum values). The ingredient value could not be
converted to the type of the data point assigned.
Recipe
1010 Recipe upload completed with errors.
This message is for informational purposes. No
corrective action needed.
Recipe
1011 Recipe upload completed successfully.
This message is for informational purposes. No
corrective action needed.
Recipe
1012
This message is for informational purposes. No
corrective action needed.
Recipe
1013 The status data point for Recipe /*S:0 Param1*/
operation could not be written to. Data Point=
/*S:0 Param2*/
Recipe restore failed. Cause: Operation
cancelled.
Check for:
Communication errors
Bad status data point specification
The status value written is outside the Low EU and
High EU limits of the numeric data point assigned.
(These are optional OPC defined properties
representing data point minimum and maximum
values). The status value could not be converted to
the type of the data point assigned
Recipe
1014 Recipe download failed. Cause: The value /*S:0
Param1*/ is less than the minimum value /*S:0
Param2*/ allowed for ingredient /*S:0 Param3*/
Recipe
1015 Recipe /*S:0 Param1*/ failed. Cause: No Selector Add a recipe selector device to the screen.
on display.
Recipe
1016 Recipe /*S:0 Param1*/ failed. Cause: No DataSet
Selector on display.
Recipe
1017 Recipe /*S:0 Param1*/ failed. Cause: No Table on Add a Recipe Table Panel device to the Screen.
display.
Recipe
1018 Recipe /*S:0 Param1*/ operation was not started
because the system is currently busy performing
another Recipe operation.
Wait for a recipe operation to complete before
starting the next recipe operation.
Recipe
1019 Recipe /*S:0 Param1*/ failed. Cause: No recipe
selected in Selector.
Select recipe and try again.
Recipe
1020 Recipe /*S:0 Param1*/ failed. Cause: Data type
Change the type of the ingredient to match the type
of data point /*S:0 Param2*/ is incompatible with of the data point, or select a different data point
ingredient type of ingredient /*S:0 Param3*/.
which matches the type of the ingredient.
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Correct the dataset value.
Add a dataset selector device to the screen.
Chapter 6
Troubleshoot the System
PanelView Component Terminal Alerts
Category
ID
Recipe
1021 Recipe /*S:0 Param1*/ failed. Cause: Unable to
read from /*S:0 Param2*/
Check the communication settings, and data point
specification.
Recipe
1022 Recipe /*S:0 Param1*/ failed. Cause: Unable to
read from Tag.
Check the communication settings, and data point
specification.
Recipe
1023 Recipe download failed. Cause: The value /*S:0
Param1*/ is greater than the maximum value
/*S:0 Param2*/ allowed for ingredient /*S:0
Param3*/
Correct the dataset value.
Recipe
1024 Recipe /*S:0 Param1*/ failed. Cause: Table does
not contain a recipe.
Restore the recipe in the table before doing a save
operation.
Recipe
1025 Recipe /*S:0 Param1*/ of recipe /*S:0
Param2*/failed. Cause: · Recipe file not
accessible.
Try to reload the application to see if the recipe is
still there, or restore from a .cha file from your
computer or SD card.
Recipe
1026 Recipe Upload Failed.
This message is for informational purposes. No
corrective action needed.
Recipe
1027 Recipe operation in progress.
This message is for informational purposes. No
corrective action needed.
Alert
2000 Loading.
This message is for informational purposes. No
corrective action needed.
Alert
2001 Unloading.
This message is for informational purposes. No
corrective action needed.
Alert
2002 Terminal is starting up...
This message is for informational purposes. No
corrective action needed.
Alert
2003 Application is currently being edited, user input is
disabled.
Put the application into Test or Run mode to enable
user input.
Alert
2004 Copying file...
This message is for informational purposes. No
corrective action needed.
Alert
2005 Deleting file...
This message is for informational purposes. No
corrective action needed.
Alert
2006 Operation failed.
This message is for informational purposes. No
corrective action needed.
Alert
2007 Operation succeeded.
This message is for informational purposes. No
corrective action needed.
Alert
2008 Cannot run application. Application version
incompatible.
Edit, validate, and then save the application with
this version and try again.
Alert
2009 Cannot run application. Communication
connection not supported.
Terminal does not support the communication
connection configured in this application. Edit the
application and configure communication for the
supported connection type.
Alert
2010 This application is not validated. Are you sure you
want to run a non-validated application?
If you do not want to run the invalid application,
cancel the operation, then edit and validate the
application. Correct all validation errors, save the
application, and try again.
Alert
2011 Cannot run a modified application.
Save the application and try again.
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Description
Corrective Action
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PanelView Component Terminal Alerts
Category
ID
Description
Alert
2012 Application has been modified. Continue without
saving?
Edit the application and save prior to performing this
operation, otherwise changes to the application may
be lost.
Alert
2013 Currently loaded application has been modified.
All changes will be lost by running this
application. Continue?
Edit the application and save prior to performing this
operation, otherwise changes to the application may
be lost.
Alert
2014 Application was designed for a different terminal
type and may not appear or operate as intended.
Continue?
Edit the application on the terminal type that it is
intended for.
Alert
2015 Application will be unloaded and deleted.
Continue?
Click Yes to continue with operation.
Alert
2016 Confirm deletion?
Click Yes to delete the file.
Alert
2017 Confirm restart?
Press Yes to restart the terminal.
Alert
2018 File already exists. Overwrite?
If you do not want to overwrite the file, cancel the
operation and rename the file before performing this
operation.
Alert
2019 Cannot copy over loaded application. Unload
application and continue with overwrite?
Click OK to unload and overwrite the application.
Alert
2020 Cannot copy over loaded application.
Unload application and try again.
Alert
2021 Insufficient space to complete file copy.
Remove files to free space from the destination and
try again.
Alert
2022 Source and destination cannot be the same.
Verify the source and destination are not the same
and retry.
Alert
2023 Application has been left in edit or test mode.
Reconnect the designer or press OK to proceed to
the configuration screens.
Alert
2024 File not found.
Recipe
2025 Copy failed. Only existing recipe files can be
updated.
Create the recipe through the designer or rename
this recipe to the existing recipe name and try again.
Recipe
2026 Copy failed. Invalid recipe file.
The imported recipe must have the same number of
ingredients and data sets as the existing recipe it is
replacing.
Alarm
2027 Alarm logs can only be copied from a loaded
application.
Load the application into Edit, Test, or Run mode and
retry.
Alert
2028 Files can only be copied to a secured application
while editing the application.
The application has been secured with design
rights. Load the application into Edit mode and retry.
Alert
2029 Files can only be copied from a secured
application while editing the application.
The application has been secured with design
rights. Load the application into Edit mode and retry.
Alert
2030 Cannot delete a loaded application.
Unload application and try again.
Alert
2031 Files can only be deleted from a secured
application while editing the application.
The application has been secured with design
rights. Load the application into Edit mode and retry.
Alert
2032 Return to out of box condition?
Press Yes to reboot the terminal and return to the
out of box condition.
Alert
2033 Source file does not exist.
Make sure the source file exists and retry.
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PanelView Component Terminal Alerts
Category
ID
Alert
2034 Destination folder does not exist.
Alert
2035 Insufficient disk space. Please free disk space and Remove files to free space by pressing the Delete
try again.
File button on the File Transfer tab.
Alert
2036 This application is not validated. Are you sure you
want to run a non-validated application?
Press Yes to continue running the invalid
application, or No to proceed to the configuration
screens. Then, edit and validate the application.
Correct all validation errors, save the application,
and try again.
Alert
2038 Cannot change password because password has
been marked as unmodifiable.
Edit the application and go to the Security tab.
Check the Modifiable? box associated with the
username and password.
Alert
2039 Cannot change password because no user is
logged onto the terminal.
Log on as one of the users defined in the application
and retry.
Alert
2040 Old password does not match the password for
the current user.
Enter the current user’s password for the Old
Password.
Alert
2041 Cannot reset password, this is an unknown user.
Log on as one of the users defined in the application
and retry.
Alert
2042 Cannot change password, new and confirm
passwords don't match.
Verify the new password matches the confirmed
password and retry.
Alert
2043 Access Denied
The username/password is either incorrect or the
user does not have the access right for the
associated screen.
Alert
2044 Cannot run application while in Safe mode.
Reboot the terminal to exit Safe mode and retry.
Alert
2045 Cannot run applications from external storage.
Copy or save to internal storage and try again.
Alert
2046 Passwords cannot be modified while in test
mode.
The change password and reset password devices
are only enabled while in Run mode.
Alert
2047 File is read-only. Continue?
Choosing to continue will overwrite the read only
file.
Alert
2048 Application has been modified. Continue?
Edit the application and save prior to performing this
operation, otherwise changes to the application may
be lost.
Alert
2050 The value is not within the minimum and
maximum range.
Enter a value within the allowable range. If you do
not know the range Edit the application to
determine the allowable range for the device.
Alert
2051 Allow Autorun?
Press No to disallow Autorun.
Alert
2052 Application has been modified. Allow Autorun?
Press No to disallow Autorun. Edit the application
and save prior to performing this operation,
otherwise changes to the application may be lost.
Alert
2053 Screen switching controlled by external source.
Screen navigation devices are disabled if the screen
has been changed to via controller.
Alert
2054 Cannot reset the terminal in Safe mode.
Terminal reboot is disabled on the emulator. Select
Flash>Save and then select File>Reset>Hard to
reboot the emulator.
Alert
2055 Image exceeds maximum resolution of 800x800.
Open file in image editor and reduce the resolution.
88
Description
Corrective Action
Make sure the destination location exists and retry.
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Chapter 6
PanelView Component Terminal Alerts
Category
ID
Description
Corrective Action
Alert
2056 Cannot copy recipe to a loaded application.
Please unload application and try again.
Alert
2057 Terminal is running low on application memory
(<Available_Virtual_Memory>bytes).
Please reset the terminal or this may lead to fatal
error.
Alert
2058 Failed setting property: /*S:0 Param1*/::/*S:0
Param2*/, value = /*S:0 Param3*/
Verify the range of the numeric display that uses the
external tag as its write tag is within the range of a
tag (validation should provide a warning if the range
of the tag is greater than the range of a numeric
entry). Make sure that the values of the state based
objects that write to an external tag are within the
range of the tag. Make sure that the value that
written to an external tag matches the tag type (for
example, do not write a non-numeric string into a
numeric tag).
Alert
2059 Failed setting property (/*S:0 Param1*/): /*S:0
Param2*/::/*S:0 Param3*/, value = /*S:0
Param4*/
Verify the range of the numeric display that uses the
external tag as its write tag is within the range of a
tag (validation should provide a warning if the range
of the tag is greater than the range of a numeric
entry). Make sure that the values of the state based
objects that write to an external tag are within the
range of the tag. Make sure that the value that
written to an external tag matches the tag type (for
example, do not write a non-numeric string into a
numeric tag).
Alert
2060 Terminal is running low on RAM
(<Available_RAM>bytes).
Please reset the terminal or this may lead to fatal
error.
Alert
2061 Out of memory: Terminal cannot continue to run
and will be reset.
This is a out of memory critical message. Dismissing
this dialog causes the terminal to reset.
After the terminal resets, try to edit an application
and reduce its size by removing some objects, for
example, user controls, screens, tags, or alarms.
Alert
2055 Cannot copy recipe to a loaded application.
*
Please unload application and try again.
Alert
3001 Available memory is too low to run the
application.
Please try to release some memory or this may lead
to fatal error.
Multilanguage
8193 Language switch ignored. Application was not
configured with new language. An attempt was
made to switch to a language that is not
configured for this application.
Either add the specified language and associated
strings or remove the unconfigured language
selection.
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Troubleshooting
If your terminal does not start up correctly, check for adequate power, observe the
splash screen state message and status code, indicator states, or an application that
is not running during powerup.
Determine what changed since the last time the terminal ran normally and decide
if the change can be reversed.
Check for Adequate Power
A terminal that does not receive adequate power could cause unpredictable
behavior. Verify the power requirements in the Specifications table.
Observe Splash Screen
Various actions and status conditions of the terminal are reported on the splash
screen, including version information about the hardware and firmware.
Hardware
Version
State
Message
Boot Loader
Version
Status or Error
Code
Firmware
Version
Progress Bar
These tables describe the state messages and the status or error codes that appear
on the splash screen.
Power-on Self-test (POST) Failures
Message
State
Code
POST Failed RAM
Fatal
6C
POST Stuck Key
Fatal
31
POST Stuck Touch
Fatal
3A
Message
State
Code
Load Firmware Image into RAM
Update
1E
Write Firmware Image into Flash
Update
A5
Complete and Successful Firmware Installation
Update
OK
Firmware Installation and Loading
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Chapter 6
Firmware Installation and Loading
Message
State
Code
Firmware Image Validation (CRC/Format) Failure
Fatal
1E
Firmware Image Compatibility Failure
Fatal
1F
Firmware Write to Flash error
Fatal
A5
Firmware Read-After-Write Verify
Fatal
D2
Invalid or missing Firmware Image
Fatal
0A
Other Commonly Observed Status Codes
Message
State
Code
Boot Loader connects to PC via USB Device
AutoTest
0A
Boot Loader loads Firmware Image into RAM
AutoTest
E6
Boot Loader jumps to Operating System
AutoTest
FF
Operating System start up
Boot
G0
Operating System Initialize
Init
I1…J0
Application Registration and Initialize
Init
N1…N3
Application Load and Execute
Load
N4…N6
POST errors are fatal and most likely due to failed hardware. A fatal error during
firmware installation and loading is most likely recoverable by installing the
appropriate firmware.
Interpret the Status Indicators at Startup
The C400 terminal has a Power indicator on the front of the unit to identify the
system status. The table shows system indicator status.
System Status LED Indicator
LED Indicator
Description
Green
System is running and display is switched on.
Red
System is running and display is in screen saver mode.
The C400, C600 and C1000 terminals have indicators on the back of the unit to
isolate operating problems.
• Comm indicator for communication
• Fault indicator for hardware faults
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At startup, the Fault indicator is off, except for a few brief flashes, and the Comm
indicator is on. If the indicators remain off, check the power cable. After a
successful startup, both indicators are off and controlled by the application
running on the terminal.
The table shows indicator states if the terminal stops during startup.
Fault Indicator States During Startup
Fault (Red)
Indicator
State
Comm
(Green)
Indicator
State
Description
Recommended Action
Potentially recoverable errors
Blinking
Off
Last firmware download
failed.
Reload the firmware.
Blinking
Blinking
EBC boot loader firmware
failed or is missing.
Reload the firmware.
Blinking
On
Windows CE OS firmware Reload the firmware.
failed or is missing.
Nonrecoverable or fatal errors
Returning to the Out-of-box
Condition
On
Off
Fatal hardware error.
Replace the terminal.
On
Blinking
Fatal display hardware
error.
Replace the terminal.
You may want to return a terminal to the out-of-box condition to refresh the
terminal or to recover from severe application misbehavior. There is a special
maintenance action that permits you to perform a complete reset and return to
the out-of-box condition for the terminal.
Returning a terminal to an out-of-box condition does not affect the terminal
firmware version or the installed font image.
Follow these steps to return your terminal to the out-of-box condition.
1. Connect an external USB keyboard to the terminal and hold the Ctrl and
Shift keys simultaneously, while starting up the terminal.
A dialog box appears with the prompt:
Return to Out of Box Condition?
IMPORTANT
Keyboards initialize at different times. If the terminal boots
normally to the configuration screen or the selected startup
application, the keyboard press was not recognized.
Restart the terminal and wait until the boot screen displays the
INIT code N1, then press and hold the Ctrl and Shift keys until
the dialog box appears.
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Chapter 6
2. Press Yes or F1 to return to the out-of-box condition, or press No or F2 to
cancel.
If you choose to return to the out-of-box condition, the terminal resets.
On the subsequent boot, the file system is formatted and removes the
contents including applications, logs, recipes, user-installed fonts, objects,
and graphics. Most terminal configuration parameters are returned to
their default values.
Publication 2711C-UM001I-EN-P - July 2014
IMPORTANT
Returning to the out-of-box condition does not change the
current firmware on your terminal. If you upgraded the firmware
on your terminal, the upgraded firmware version remains
unaffected. Refer to page 76 for details on what is included in a
firmware upgrade.
IMPORTANT
If you set the terminal security and forgot your password, you
can use this procedure to restore your terminal. Remember, it
will remove all applications, logs, recipes, user-installed font
files, objects, and graphics.
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Notes:
94
Publication 2711C-UM001I-EN-P - July 2014
Appendix
A
Specifications
General Specifications
PanelView Component - 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M,
2711C-T4T, 2711C-T6M, 2711C-T6C, 2711C-T6T, 2711C-T10C
Attribute
Value
Display type
C200
C300
C400
C600
C1000
Monochrome transflective STN passive matrix
Monochrome transflective FSTN passive matrix
Color transmissive TFT active matrix LCD
Monochrome transmissive FSTN passive matrix or
Color transmissive CSTN passive matrix or
Color transmissive TFT active matrix LCD
Color transmissive TFT active matrix LCD
Display size
C200
C300
C400
C600
C1000
2 in.
3 in.
4 in.
5.7 in.
10.4 in.
Display area
C200
C300
C400
C600
C1000
49 x 14 mm (1.93 x 0.55 in.)
67 x 33 mm (2.64 x 1.30 in.)
95.04 x 53.856 mm (3.742 x 2.12 in.)
115 x 86 mm (4.53 x 3.39 in.)
211 x 158 mm (8.31 x 6.22 in.)
Resolution (pixels)
C200
C300
C400
C600
C1000
122 x 32
128 x 64
480 x 272
320 x 240
640 x 480
Backlight
C200
C300
50,000 hours life, min., backlight not replaceable
Yellow/Green status indicator
White status indicator
C600 and C1000
C400 and C600 (2711C-T6T)
CCFL
40,000 hours life, min., backlight not replaceable
White LED
Operator input
C200
Function keys or combination function keys and numeric
keypad
Analog touch or combination function keys and numeric
keypad
Analog touch and function keys
Analog touch
C300
C400
C600 and C1000
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Appendix A
Specifications
PanelView Component - 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M,
2711C-T4T, 2711C-T6M, 2711C-T6C, 2711C-T6T, 2711C-T10C
96
Attribute
Value
Memory card
C200, C300, and C400
C600 and C1000
USB port
USB port and Secure digital (SD) card
Programming port
USB device port
Battery life
5 years min at 25 °C (77 °F)
Real-time clock
C200 and C300
C400, C600, and C1000
No battery backup
Battery backup
Input voltage range
18…30V DC (24V DC nom)
Power consumption, max
C200 and C300
C400
C600
C1000
5 W (0.21 A at 24V DC)
7 W (0.28 A at 24V DC)
10 W (0.42 A at 24V DC)
18 W (0.75 A at 24V DC)
Weight, approx.
C200 function key
C200 keypad, C300 keypad
C300 touch
C400 touch
C600 touch
C1000 touch
0.19 kg (0.40 lb)
0.30 kg (0.65 lb)
0.20 kg (0.43 lb)
0.347 kg (0.76 lb)
0.68 kg (1.48 lb)
1.57 kg (3.41 lb)
Dimensions (HxWxD), approx.
C200 function key
C300 touch
C200 keypad, C300 keypad
C400 touch
C600 touch
C1000 touch
80 x 116 x 54 mm (3.15 x 4.54 x 2.13 in.)
80 x 116 x 57 mm (3.15 x 4.54 x 2.23 in.)
119 x 139 x 55 mm (4.69 x 5.47 x 2.15 in.)
113 x 138 x 43 mm (4.45 x 5.43 x 1.69 in.)
154 x 209 x 57 mm (6.0 x 8.23 x 2.25 in.)
250 x 308 x 54 mm (9.84 x 12.13 x 2.13 in.)
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Specifications
Appendix A
Environmental
Attribute
Value
Temperature, operating
0…50 °C (32…122 °F)
Temperature, nonoperating
-25…70 °C (13…158 °F)
Heat dissipation
C200 and C300
C400
C600
C1000
16 BTU/hr
24 BTU/hr
32 BTU/hr
58 BTU/hr
Relative humidity
0…95% noncondensing
Shock, operating
15 g at 11 ms
Shock, nonoperating
30 g at 11 ms
Vibration
2 g at 10…500 Hz
Enclosure type ratings
NEMA/UL Type 4X (indoor) 12, 13, and IEC IP54, IP65
2711C-T6M, 2711C-T6C Series B only: NEMA/UL Type 12,
13, and IEC IP54
Certifications
Certifications (when Value
product is marked) (1)
c-UL-us
UL Listed Industrial Control Equipment, certified for US and
Canada. See UL File E113724.
For 2711C-T4T only
UL Listed for Class I, Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada. See UL File E10314.
CE
European Union 2004/108/EC EMC Directive, compliant with:
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
EAC
Russian Customs Union TR CU 020/2011 EMC Technical
Regulation
RCM
Australian Radiocommunications Act, compliant with:
AS/NZS CISPR 11; Industrial Emissions
KC
Korean Registration of Broadcasting and Communications
Equipment, compliant with:
Article 58-2 of Radio Waves Act, Clause 3
(1)
Publication 2711C-UM001I-EN-P - July 2014
See the Product Certification link at http://ab.com for Declarations of Conformity, Certificates, and other
certification details.
97
Appendix A
Specifications
Notes:
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Appendix
B
Adding Font Files
Available Fonts
These fonts reside on the terminal in the firmware image.
•
•
•
•
Arial
Courier New
Tahoma
Asian Font (Simsun - Simplified Chinese)
You can change the Asian Font firmware image from Chinese to Korean, or
Korean to Chinese, by using the firmware upgrade method described in Chapter
5. The Arial, Courier and Tahoma fonts cannot be altered.
Additional Windows CE licensed fonts can be added to the terminal. Windows
CE licensed fonts can be downloaded from the PanelView Component Tech
Support website. No other fonts are licensed for use on the terminal.
Set up Fonts for
PanelView Component
DesignStation 2.0
Ensure that you install a .NET framework before setting up fonts.
Copy the fonts files to this folder c:\Program Files\Allen-Bradley\PanelView
Component DesignStation\Fonts. Launch PVcDesignStation 2.0 to finish
setting up the fonts.
IMPORTANT
Import a Font File
Additional fonts can not be imported into PanelView
Component DesignStation 3.0. Only the existing system fonts
can be used.
You can import a Microsoft Windows CE font to your terminal. Other font files
are not supported.
During the import, the font file is transferred from a USB Flash Drive or SD card
to the internal storage of the terminal. The transfer operation communicates with
the terminal to transfer the file.
You can use the imported font in any application on the terminal.
TIP
Fonts cannot be exported for copyright reasons.
Follow these steps to add a font to the terminal.
1. Open the PanelView Explorer Startup window.
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Adding Font Files
2. Click File Transfer.
3. Click New Transfer.
4. Select the source location of the Font file, typically My Computer, and
click Next.
5. Select Font as the file type and click Next.
6. Click Browse … to locate and select the Font file, then click Open.
7. Select Internal Storage as the destination for the font file and click
Transfer.
8. Observe the informational message for Transferring File.
9. The terminal should be rebooted to load the added font and make it
available to the design environment.
ATTENTION: If importing a font to the emulator internal storage,
you need to Flash Save for it to be permanently stored in the
emulator. Otherwise, it will be lost once you shut down. To save to
internal storage, select Flash and then Save from the Emulator
main window menu.
Remove a Font File
A font that was added to the terminal and is no longer used can be removed.
Follow these steps to remove a font from the terminal.
1. Open the PanelView Explorer Startup window.
2. Click File Transfer.
3. Click Delete File.
4. Select the source location of the Font file, typically Internal Storage, and
click Next.
5. Select Font as the file type and click Next.
Observe the list of all Font files that have been added to the Terminal.
6. Select the Font file that you want to delete and click Delete.
7. Observe the Confirmation message for the selected Font file and click OK.
8. Observe the informational message Deleting File.
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Appendix B
9. Observe the deleted font file no longer appears in the list of all Font files.
10. Reboot the terminal to remove the file from the design environment.
ATTENTION: If deleting a font from the emulator internal storage,
you need to Flash Save for it to be permanently stored in emulator.
Otherwise, it will be lost once you shut down. To save to internal
storage, select Flash and then Save from the emulator’s main
window menu.
TIP
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Font files, especially East Asian Fonts, are large and consume
significant space on Internal Storage. Remove all unused fonts
from the terminal.
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Adding Font Files
Notes:
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Appendix
C
PanelView Component Emulator
Overview
The PanelView Component terminal emulator is treated as a terminal and runs
almost the exact same firmware. The emulator has its own file system. One folder
of the file system (PC Storage) can be mapped to a folder in your computer’s file
system. Anything stored in the mapped folder can be accessed by both the
emulator and your computer.
By default on the emulator, applications are saved to the mapped folder (PC
Storage).
Install the Emulator
The PanelView Component Emulator can be installed on computers running
Windows XP (SP2) or Windows Vista. For better emulator performance, your
computer should have at least an Intel Pentium M 1400 MHz processor, with
512MB RAM.
Your computer information can be found by right-clicking on My Computer and
selecting properties.
The PanelView Component Emulator Installer installs the following five
components. If you select Full Install, all five of these components are installed. If
you select Custom Install, you have the option of selecting which of these
components are installed.
•
•
•
•
•
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Microsoft Device Emulator
Microsoft Virtual PC
Microsoft Loopback adapter
PanelView Component Emulator
Extended support files - fonts, demos, graphics, help
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PanelView Component Emulator
Follow these steps to install the emulator components.
1. Go to
thttp://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelVie
w-Component-C400-Terminals to download the emulator components.
2. Run the PVc Emulator executable file.
The InstallShield Wizard appears.
The initial splash screen announces that the installer is running. It
identifies the product being installed.
3. Click Next to continue the installation or Cancel to cancel installation.
4. Accept the license agreement and click Next to continue with the emulator
installation.
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5. Select the installation type.
You can select between Complete, Express, or Custom installation.
Complete installs all components, at the default installation locations, and
with all default user options. Custom causes the installer to bring up a
dialog that allows you to customize the installation process. Express only
installs the PanelView Component Emulator. Use Express install for
upgrading the firmware of the emulator.
6. If you selected custom setup you to select individual components to install,
select install paths (where appropriate), and select install options (where
appropriate).
7. Click Install to continue with the installation, cancel to cancel the process,
or back to make changes to your installation.
The verification screen gives you a chance to cancel the installation process
before any permanent changes occur.
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PanelView Component Emulator
The progress screen gives you a visual indication of the installation
progress.
IMPORTANT
The Microsoft Device Emulator and Microsoft Virtual PC
have their own installation procedure and agreements.
Once they are installed (if you selected complete install
or selected them for custom install) you will be brought
back to the finish dialog.
8. Click Finish to complete the installation.
The install complete screen is the final confirmation that the install has
completed successfully. It should be displayed only after all selected
components have completed installation.
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Appendix C
PanelView Component Extended Support
This is a Rockwell Automation provided accessory for the PanelView
Component emulator. This component consists of extended help files, sample
applications, libraries, and font files. These files were originally installed in the
Mapped Share folder. Note, multiple versions of the PanelView Component
Emulator could be using the same Mapped Share folder.
During uninstallation of the PanelView Component Emulator, a check is made
to see if the Mapped Share folder is being used by any other versions of the
emulator. If other versions are using the same Mapped Share folder, this step is
skipped entirely. If the PanelView Component Emulator version being
uninstalled is the only version using this Mapped Share folder, the uninstaller will
ask if you want to remove the extended support files. If you select Yes, the files are
deleted and the Mapped Share folder is removed. If you select No, this step is
skipped and the files and directory remain.
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PanelView Component Emulator
Errors During Installation
If an error is reported while configuring the Loopback Adapter, make sure the
Loopback Adapter settings are correct.
Follow these steps to configure the Loopback Adapter settings.
1. Open the Windows Network Connections folder and right-click the
connection with device name Microsoft Loopback Adapter.
2. Select Properties.
3. Make sure the Internet Protocol (TCP/IP) box is checked, highlight
Internet Protocol (TCP/IP) and select Properties.
4. Verify that this IP address and Subnet Mask are set.
IP address: 169.254.253.15
Subnet mask: 255.255.255.0
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Appendix C
Appendix C
PanelView Component Emulator
Uninstall the Emulator
The PanelView Component Emulator, Microsoft device emulator, and Virtual
PC programs are listed as separate items in the Windows Add or Remove
Programs list. If you have multiple versions of the PanelView Component
emulator, you can remove whichever version you want. The Microsoft device
emulator and Virtual PC programs are still needed by the PanelView
Component emulators that remain installed. The PanelView Component
uninstaller will not uninstall those components because they may be used by
other software packages. You are required to uninstall them separately if desired.
The PanelView Component uninstaller removes all registry settings, files,
directories, and Windows Start menu items that were originally installed with
this component (for more information, see PanelView Component Extended
Support).
Follow these steps to uninstall the emulator components.
1. Go to the Control Panel under the Windows Start Menu.
2. Select Add or Remove Programs and highlight PanelView Component
Emulator v1.x.
Multiple versions of the PanelView Component Emulator can reside on
the same computer.
3. Click Remove.
4. Click Yes to confirm that you want to remove the PanelView Component
Emulator.
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Appendix C
The computer goes through the removal process and shows a progress
screen.
After the last version of PanelView Component Emulator is uninstalled,
you are asked if you want the mapped share folder removed.
5. Click Yes or No on the Remove Share folder dialog.
TIP
Make note of this directory location if you plan to reinstall the
emulator at a later date. If you choose this same Share
directory when reinstalling the emulator all your current files
will be automatically available.
If you answer yes, the folder and all its contents are deleted. If you wish to
preserve its contents, answer no.
TIP
By default, the application files you create are stored in this
folder. If you wish to preserve the applications that you created,
answer no for the folder to remain on the computer.
6. Follow the uninstall process for the Microsoft Device Emulator, Microsoft
Loopback Adapter, and Virtual PC files from your computer if necessary.
IMPORTANT
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The Microsoft Device Emulator, Microsoft Loopback Adapter,
and Virtual PC could be used by other software packages.
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PanelView Component Emulator
Directory Layout and
Content
This section describes where you can find the files that the installer loaded on
your computer.
Device Emulator Component
The directory layout for the Device Emulator is defined by the Microsoft
installer for this component. No additional actions are required by the PanelView
Component Emulator Installer.
The only emulator main menu item you may need to use is Flash Save. Select
Flash Save to preserve settings for the next time the emulator is started such as
after copying fonts or User Defined Objects into the emulator. The other menu
items on the main menu do not apply to the PanelView Component emulator.
Flash - Save
Virtual PC Component
The directory layout for the Virtual PC is defined by the Microsoft installer for
this component. No additional actions are required by the PanelView
Component Emulator Installer.
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Appendix C
PanelView Component Emulator Component
The root install location for the PanelView Component Emulator component is
C:\Program Files\Allen-Bradley. The directory structure under the root location
is shown.
Root Location Directory Structure
The install directory under the root is named PanelView Component Emulator.
This folder contains the script files required for launching the emulator.
Under the PanelView Component Emulator directory is the directory named
#.## (where #.## is the major and minor version number of the emulator). This
format allows later versions of the emulator to be installed without disrupting
previous installations.
Emulator Versions
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PanelView Component Emulator
There is a subdirectory for each terminal type. The subdirectory name is the
catalog number for the respective terminal type. These subdirectories contain the
files that define each emulated terminal image and behavior. The files making up
the emulator contain the base name of the terminal catalog.
Terminal Subdirectory
Mapped Share Folder
The emulator is launched with the command line option that maps a PC folder
into the emulator's file system. The given computer folder is referred to as the
Mapped Share folder. The default location for this mapped share folder is shown.
However the installer allows the user to optionally select a different location for
this shared folder.
Launch Mechanism
114
There are two primary ways to launch the PanelView Component emulator. The
first is via entries in the Windows Start Menu. The second is via double-clicking a
PanelView Component user application file (*.cha).
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Appendix C
Windows Start Menu
The PanelView Component Emulator installer creates entries in the Windows
Start Menu that can be used to launch a specific emulated terminal type. There is
also a shortcut named Applications which is simply a shortcut to the Mapped
Share folder. The shortcuts are installed for all users.
Using the Emulator
The emulator lets you create applications without being connected to a terminal.
By default anytime you create/save an application on emulator, it goes to the
mapped share folder.
TIP
When using the emulator to create or change applications,
make sure your pop-up blocker is off.
Anything you pull into internal storage on the emulator (fonts, graphics) has to
be Flash Saved for it to be permanently stored in emulator. Otherwise, it’s lost
once you shut down. To save to internal storage, select Flash and then Save from
the Emulator’s main window menu.
On the emulator do not change terminal communication settings, otherwise you
need to uninstall and install the emulator and the data will be lost.
Follow defaults when installing the emulator, it sets up the file structure.
TIP
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For more information on working with the emulator, refer to the
context-sensitive help.
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PanelView Component Emulator
IP addresses for your emulator
The following is a list of IP addresses to use with your emulator.
IP Addresses for Emulators
116
Terminal Catalog Number
IP Address
2711C-T10C
169.254.253.9
2711C-T6T
169.254.253.10
2711C-T4T
169.254.253.11
2711C-T6M
169.254.253.8
2711C-T6C
169.254.253.7
2711C-T3M
169.254.253.6
2711C-K3M
169.254.253.5
2711C-K2M
169.254.253.4
2711C-F2M
169.254.253.3
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Error Codes
Appendix C
There are a variety of failure conditions that can occur in the emulator/browser
launch process. The launch mechanism contains a popup dialog to report errors
to the user. To avoid multi-language issues, the error reporting dialog simply
contains a title bar and up to three pieces of error detail information. The first
piece of this error detail information is required. This is the error code. The
remaining two pieces are optional and their content varies according to the error
code.
PVcEmClick Error Codes
Code
Parameter 1
Parameter 2
Description
0x10001
0
<cmd args>
Invalid command line
0x10002
0
Missing CHA file name/path command
argument
1
<name/path>
CHA file name/path argument ends in a \
2
<name/path>
CHA file name/path does not contain
path info
0x10003
0
<keyname>
Emulator info not found registry
0x10005
0
<err code>
Error reading CHA file header
1
<cha param>
Invalid CHA file header content
0x1000A
Failed calling launch script
PVcEmLaunch Error Codes
Code
Parameter 1
Parameter 2
Description
0x20001
0
<cmd args>
Invalid command line
0x20003
0
<keyname>
Emulator root not found registry
1
<keyname>
No matching emulator version found in
registry
0
<version>
Best fit, invalid version number format
1
<err code>
Best fit, failed enumerating installed
versions
0x20004
2
0x20006
Best fit, no best fit found
0
<xml name>
0x20007
The emulator is already running
0x20008
0
<err code>
Unable to enumerate emulator registry
parameters
0x20009
0
<keyname>
Base emulator command string not
found in registry
1
Error constructing emulator command
string
2
<keyname>
3
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No TitleBar found in emulator skin XML
file
Base web browser command string not
found in registry
Error constructing web browser
command string
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PanelView Component Emulator
PVcEmLaunch Error Codes
Code
118
Parameter 1
Parameter 2
Description
0x2000B
Failed launching the emulator
0x2000C
Emulator failed to start (timeout)
0x2000D
Failed launching web browser
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Appendix
D
PanelView Component DesignStation
Overview
PanelView Component DesignStation 2.0
PanelView Component DesignStation 2.0 is an offline programming software
for PanelView Component. PVc DesignStation 2.0 provides a significantly faster
design experience compared to developing applications online with a terminal or
an Emulator. Applications developed using PVc DesignStation 2.0 can only run
on terminals with Firmware Version 1.50 or later.
PanelView Component DesignStation 3.0
PVc DesignStation v3.00 is an offline windows application for designing and
managing PanelView Component HMI applications.
Applications created using the PVc DesignStation can be transferred to the target
PanelView Component terminals using a USB flash drive or SD storage card. You
can develop applications using the PVc DesignStation, however, you can only
actively run applications on a physical terminal with Firmware Version 1.70 or
later
About PanelView
Component
DesignStation 2.0
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Appendix D
PanelView Component DesignStation
In PanelView Component DesignStation, the following features are not yet
implemented:
• validation
• test mode
• run mode.
PanelView Component DesignStation only supports Internet Explorer 7 and 8.
No other Internet browsers are supported at this time.
About PanelView
Component
DesignStation 3.0
In PanelView Component DesignStation, the following features are not yet
implemented:
• validation
• test mode
• run mode
PanelView Component DesignStation in Connected
Components Workbench
PVc DesignStation can be launched from within Connected Components
Workbench™ and runs as a tab window.
You can develop PVc applications from within Connected Components
Workbench but you can only run the application on a physical terminal. PVc
applications created from within Connected Components Workbench can be
transferred to the target PanelView Component terminals using a USB flash or
SD storage card.
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Appendix D
We strongly recommend that you validate the transferred application using the
terminal software before running the application. Non-validated applications,
when started on the terminal, display a reminder pop-up message that the
application is not validated.
PVc DesignStation can only have one instance running on the computer at any
one time.
You can download the latest version of Connected Components Workbench for
your Micro800 at the URL below.
http://ab.rockwellautomation.com/Programmable-Controllers/ConnectedComponents-Workbench-Software.
Install the Software
PanelView Component DesignStation can be installed on computers running
the following:
System Requirements
PanelView Component
DesignStation 2.0
PanelView Component
DesignStation 3.0
Windows XP (SP3 only)
Windows XP 32 bit (SP3 only)
Windows Vista
Windows Vista 32 bit or 64 bit
Windows 7
Windows 7 32 bit or 64 bit
For better performance, your computer should have at least an Intel Pentium M
1400 MHz processor, with 512MB RAM.
Ensure that you install .NET framework 3.5 before installing the software.
Your computer information can be found by right-clicking My Computer and
then selecting properties.
Follow these steps to install the software components.
TIP
The following installation is for the PVc DesignStation 3.0.
However, the steps involved are the same for both PVc
DesignStation 2.0 and 3.0.
1. Go to
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelVie
w-Component-Terminals. to download the software components.
2. Run the executable file.
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PanelView Component DesignStation
The initial splash screen announces that the installer is running. It
identifies the product being installed.
3. Click Next to continue the installation or Cancel to cancel installation.
4. Accept the license agreement and click Next to continue with the
installation.
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5. Click Install to continue with the installation, Cancel to cancel the
installation, or Back to go back to the previous dialog.
The verification screen gives you a chance to cancel the installation process
before any permanent changes occur.
The progress screen gives you a visual indication of the installation
progress.
6. Click Finish to complete the installation.
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PanelView Component DesignStation
The install complete screen is the final confirmation that the install has
completed successfully.
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Uninstall the Software
Appendix D
The PVc DesignStation Software removes all registry settings, files, directories,
and Windows Start menu items that were originally installed with this
component .
Follow these steps to uninstall the components.
1. Go to the Control Panel under the Windows Start Menu.
2. Select Add or Remove Programs and highlight PanelView Component
DesignStation.
3. Click Remove.
4. Click Yes to confirm that you want to remove the software
The computer goes through the removal process and shows a progress
screen.
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PanelView Component DesignStation
Directory Layout and
Content
This section describes where you can find the files that the installer loaded on
your computer.
PanelView Component DesignStation Component
The root install location for the PanelView Component DesignStation
component is C:\Program Files\Allen-Bradley. The directory structure under the
root location is shown.
Root Location Directory Structure
The install directory under the root is named PanelView Component
DesignStation. This folder contains the files required for launching the software.
Launch Mechanism
126
Launch PanelView Component DesignStation via the Launch PVc
DesignStation entry in your Windows Start Menu, or by double-clicking the
Launch PVc DesignStation shortcut on your desktop.
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Appendix D
Windows Start Menu
The PanelView Component DesignStation installer creates an entry in the
Windows Start Menu that can be used to launch the software. The shortcut is
installed for all users.
Using PanelView
Component DesignStation
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PanelView Component DesignStation lets you create applications without being
connected to a terminal.
TIP
When using PanelView Component DesignStation 2.0 to create
or change applications, make sure your pop-up blocker is off.
TIP
For more information on working with PanelView Component
DesignStation 2.0, refer to the context-sensitive help.
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Appendix
E
Firmware Update Utility
Chapter Objectives
About the Utility
This appendix shows how to use the PanelView Component Firmware Update
Utility to perform recovery and maintenance operations on a PanelView
Component terminal that is in a non-operating state.
IMPORTANT
Use the utility described in this appendix only if the terminal is
not operable.
TIP
Always use the firmware upgrade described in Chapter 5 when
you want to upgrade firmware to an operating terminal and
functioning operating system.
The PanelView Component Firmware Update Utility is a PC application that
interacts with the Boot Loader on the terminal via a USB connection to perform
maintenance actions on the terminal firmware. The utility supports a firmware
maintenance capability that is independent of the operating system and/or the
other firmware elements on the terminal.
Use the utility only to recover from fatal conditions.
• A non-functioning operating system that resulted from a failed or
interrupted firmware upgrade.
• A corrupted file system that blocks the operating system.
• A corrupted Windows registry that blocks the operating system.
The utility always requires a companion firmware image, SC XX-XX.IMG, even
if you are only performing a Clean File System or Clean Registry operation.
Download the utility and the firmware image from:
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelView-Co
mponent-Terminals.
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Appendix E
Firmware Update Utility
The utility lets you perform these operations separately or together:
• Update Firmware - installs a new or changed firmware image.
• Clean File System - formats the entire file system. All user-added content
and user applications in the file system are erased including all changes to
the Windows registry. The system reverts to a default registry.
This operation also performs a clean registry operation since the registry is
a file.
• Clean Registry - erases all changes to the Windows registry. The system
reverts to a default registry. This operation removes registry settings, such
as the user's selected startup application but does not remove user
applications from the terminal.
The main dialog of the utility looks like this. You can perform maintenance
operations separately or together by clicking the corresponding checkboxes. The
screen shows all boxes checked.
The utility always requires a companion firmware image, SC XX-XX.IMG, even
if you are only performing a clean file system or clean registry operation.
Download the utility and the firmware image from:
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelView-Co
mponent-Terminals.
The utility requires that you connect the USB host port of your computer to the
USB device port on the terminal.
IMPORTANT
130
Before connecting your computer to the USB port of the
PanelView Component terminal, you must first install the
Allen-Bradley PanelView USB remote NDIS Network Device
driver on your computer. Refer to Install the USB Driver on
page 65.
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Appendix E
Install the Utility
1. Run the Firmware Update Utility executable file.
2. Click Next.
You have the option of clicking Browse to change the folder location and
to install the utility for anyone who uses this computer or the person
currently logged on.
3. Click Next to install the utility to the folder location.
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Firmware Update Utility
4. Click Next to start the installation.
5. Click Close when the installation is complete.
Update Firmware
This section shows how to update the firmware image on a nonoperating
terminal.
Follow these steps to update the firmware image on the terminal.
1. Connect the USB host port of your computer to the USB device port on
the terminal.
2. From the Start Menu, select Programs>Allen-Bradley>PanelView
Component Firmware Update Utility.
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Appendix E
3. When the utility is running, make sure Update Firmware is checked.
4. Click the Browse Button to select an SC image, for example,
SC 01-01-002.IMG.
The SC image is typically obtained from the PanelView Component
technical support website.
When a valid SC image is opened, the version information is extracted and
displayed.
5. Click the Begin Waiting for Connect Requests button to start the
firmware update.
The utility is waiting for an update request from the terminal.
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Firmware Update Utility
6. Reset the terminal.
TIP
Momentarily open the USB connection at the same time
power is cycled. Otherwise, the power from the USB
connection may prevent the terminal from resetting.
7. Observe the progress bar and the Details window for status information as
the images are downloaded to the terminal.
While the image is downloading, the terminal displays UPDATE 1E on its
splash screen.
8. Wait until you see the message on the progress bar that reads Image sent.
Check Terminal for reboot completion.
9. Wait for the terminal to write the new image to flash memory.
During this operation, the terminal displays UPDATE A5 on the splash
screen. After about one minute, the terminal displays Update Complete.
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Appendix E
The terminal reboots itself when the new image is successfully written to
flash memory.
ATTENTION: Please keep terminal powered on until it fully boots up.
10. Observe the firmware version information of the new image.
The firmware version is displayed on the startup screen and will also
appear on the System Information screen when the terminal is in
configuration mode.
Clean File System or
Clean Registry
The procedure shows how to clean the file system and the registry. You can
perform clean file system and clean registry operation separately or at the same
time.
IMPORTANT
Cleaning the file system removes all files, including user
applications. Cleaning the registry only removes registry
settings, such as the user's selected startup application but will
not remove user applications from the terminal.
1. Connect the USB host port of your computer to the USB device port on
the terminal.
2. From the Start Menu, select Programs>Allen-Bradley>PanelView
Component Firmware Update Utility.
3. When the utility is running, make sure Clean File System, Clean Registry,
or both are checked.
When you check Clean File System, Clean Registry is automatically
checked because the registry is a file.
4. Click the Browse button to select an SC image, for example,
SC 01-01-002.IMG.
The SC image is typically obtained from the PanelView Component
technical support website.
When a valid SC image is opened, the version information is extracted and
displayed.
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Appendix E
Firmware Update Utility
5. Click the Begin Waiting for Connect Requests button to send the selected
operations to the terminal when requested.
The utility is waiting for an update request from the terminal.
6. Reset the terminal.
TIP
Momentarily open the USB connection at the same time
power is cycled. Otherwise, the power from the USB
connection may prevent the terminal from resetting.
7. Wait until you see the message on the progress bar that reads Image sent.
Check Terminal for reboot completion.
8. The terminal reboots and automatically performs the requested operations
during startup.
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Firmware Update Utility
Appendix E
9. Check that the terminal reverts to the startup application.
Resolve Firmware Upgrade
Issues
If you experience problems with the firmware update utility, check that your USB
RNDIS adapter settings are correct.
1. Open the Windows Network Connections folder
2. Reset the Terminal.
Momentarily open the USB connection at the same time
power is cycled. Otherwise, the power from the USB
connection may prevent the terminal from resetting.
TIP
3. Right-click the connection with name Allen-Bradley PanelView Boot
Loader USB Remote RNDIS Network Device when it appears, then select
Properties. Note that this connection will disappear after a few seconds).
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Appendix E
Firmware Update Utility
4. Select Advanced.
5. Select Windows Firewall Settings.
6. Check that the Windows Firewall is off. Click the OK button.
7. Click the General tab for connection properties.
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Firmware Update Utility
Appendix E
8. Check that the Internet Protocol (TCP/IP) box is selected and no other
protocols are selected.
9. Select Internet Protocol (TCP/IP) and click the Properties button.
10. Check that the following IP address and Subnet Mask are set:
• IP address: 169.254.254.1
• Subnet mask: 255.255.0.0
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139
Appendix E
Firmware Update Utility
Software Maintenance
You can display the version information of the PanelView Component Firmware
Update utility by clicking the About tab.
Use the Add or Remove Programs tool in the Control Panel of your computer to
install a newer version or repair an existing installation of the PanelView
Component Firmware Update utility.
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Index
A
60
About PanelView Component
DesignStation 2.0 119, 120
about the terminals 11
access configuration mode 17
adding fonts 99
additional resources 9
alerts 81
applications
export 50
import 51
transfer 50
applications and files 49
available fonts 99
B
battery replacement
C400 56
C600 and C1000 57
brightness and contrast 25
on terminal 26
PanelView Explorer window 25
C
cables
charts 60
connections 59
Ethernet 61
calibrate touch screen 31
PanelView explorer window 32
terminal 33
catalog number configuration 16
change startup application 36
C200 and C300 38
C600 and C1000 37
PanelView explorer window 36
clean file system 135
clean registry 135
computer requirements 13
configuration interfaces 20
PanelView explorer startup window 21
terminal 20
configuration mode 17
access 17
design time 17
runtime 19
connect a browser 13
Ethernet 14
USB ports 13
connect devices
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141
D
date and time 39
C400, C600 and C1000 40
PanelView explorer window 39
design time 17
operating systems 18
supported browsers 18
DesignStation browser support 120
DesignStation directory layout and
content 126
DesignStation installation requirements
121
DesignStation software installation 121
DesignStation software uninstallation
125
display help 14
E
emulator 103
custom setup 105
directory layout and content 112, 126
emulator use 115
error codes 117
initial splash screen 104, 122
install complete 106, 123
installation 103, 121
installation errors 108
installation type 105, 123
launch mechanism 114, 126
launch windows start menu 115, 127
license agreement 104, 122
mapped share folder 114
overview 103, 119
progress screen 106
uninstall 110
uninstall extended support 107
verify install 105
enable terminal security 44
Ethernet 14
cables 61
change settings 41
connector 61
PanelView explorer window 42
security considerations 62
settings C400, C600 and C1000 43
export applications 50
F
Index
firmware
install from storage device 78
prepare for upgrade 75
prepare storage device 78
upgrade 75
upgrades 10
using removable storage device 76
fonts
adding 99
available 99
import 99
remove 100
H
how to
connect a browser 13
display help 14
I
IGMP Protocol 62
import applications 51
import font 99
install
battery 56
SD memory card 55
USB flash drive 55
install and replace components 55
intended audience 9
Internet Group Management Protocol
(IGMP) 62
IP address of terminal 13
Ethernet port 14, 41
USB port 13, 41
K
key repeat setting 30
L
Launching DesignStation 126
M
managing
applications 49
files 49
MicroLogix cable charts 60
O
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objectives 9
operating systems 18
out of box condition 92
overview 11
P
PanelView Component DesignStation 2.0
119
PanelView component emulator 103
PanelView explorer window 21
brightness and contrast 25
calibrate touch screen 32
change startup application 36
date and time 39
Ethernet settings 42
key repeat setting 30
reboot terminal 34
screen saver 27
system information 47
terminal security 44
peripheral connection 15
R
reboot terminal 34
C200 and C300 35
C400, C600 and C1000 35
PanelView explorer window 34
recovery operations 129
remove fonts 100
replace screen saver image 29
runtime 19
S
screen saver 27
C200 and C300 28
C400, C600 and C1000 28
PanelView explorer window 27
replace image 29
SD memory card 55
serial connections 63
RS422 and RS485 64
Simple Network Management Protocol
(SNMP) 62
SNMP Protocol 62
specifications 95
certifications 97
environmental 97
general 95
supported browsers 18
Index
system information 47, 81
C200 and C300 48
C400, C600 and C1000 49
PanelView explorer window 47
T
terminal
brightness and contrast 26
calibrate touch screen 33
change startup application C200 and
C300 38
change startup application C400, C600
and C1000 37
date and time C400, C600 and C1000 40
Ethernet settings C400, C600 and C1000
43
interface 20
language 24
language C200 and C300 24
language C400, C600 and C1000 24
reboot terminal C200 and C300 35
reboot terminal C400, C600 and C1000 35
screen saver C200 and C300 28
screen saver C400, C600 and C1000 28
security 44
security PanelView explorer window 44
system information C200 and C300 48
system information C400, C600 and
C1000 49
terminal settings 22
brightness and contrast 25
calibrate touch screen 31
change startup application 36
date and time 39
enable terminal security 44
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143
Ethernet 41
key repeat 30
on PanelView explorer startup window
23
on terminal 22
reboot terminal 34
screen saver 27
system information 47
terminal language 24
transfer
applications 50
user-defined objects 53
troubleshooting 81, 90
alerts 81
check for power 90
status indicators 91
U
Uninstall DesignStation 125
update firmware on nonoperating
terminal 132
USB
device port 65
flash drive 55
host port 64
install driver 65
ports 13
user-defined objects 53
Using DesignStation 127
W
wiring and safety guidelines 59
Index
144
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Rockwell Automation provides technical information on the Web to assist you in using its products.
At http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs, technical and
application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make
the
best use of these tools.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer
TechConnect
support programs. For more information, contact your local distributor or Rockwell Automation representative,
or visit http://www.rockwellautomation.com/support/.
Installation Assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this
manual.
You can contact Customer Support for initial help in getting your product up and running.
United States or Canada
1.440.646.3434
Outside United States or
Canada
Use the Worldwide Locator at http://www.rockwellautomation.com/support/americas/phone_en.html, or contact
your local Rockwell Automation representative.
New Product Satisfaction Return
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manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.
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Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain
one) to your distributor to complete the return process.
Outside United States
Please contact your local Rockwell Automation representative for the return procedure.
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Publication 2711C-UM001I-EN-P - July 2014
Supersedes Publication 2711C-UM001H-EN-P - September 2012
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