The “3 Finger Salute” A Beginners Guide to Resetting the S50

The “3 Finger Salute”
A Beginners Guide to
Resetting the S50
Copyright © 2006 by Mike Rubin (ME_RUBIN) for the Sirius Backstage S50 Radio
Community.
® “SIRIUS”, My Sirius Studio, the SIRIUS Dog logo, channel names and logos are
trademarks of SIRIUS Satellite Radio Inc.
Last Printed: 9/10/2006 8:51:00 AM
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 1 of 39
Table of Contents
“OH MY GOD” It Does Not Work .................................................................................... 3
What is “The 3 Finger Salute”? .......................................................................................... 4
“You Have Been Warned”.................................................................................................. 4
Preparation .......................................................................................................................... 5
The S50 Buttons.............................................................................................................. 7
Starting Fresh- Recycle the Power................................................................................ 13
It’s 3 Finger Time! ............................................................................................................ 18
Step 1 - Turn the POWER OFF .................................................................................... 18
Step 2 – Lock ON Button.............................................................................................. 18
Step 3 – Volume UP Button ......................................................................................... 19
Step 4 - Play Button ...................................................................................................... 20
Step 5 – Power Button .................................................................................................. 20
The 3 finger Process.......................................................................................................... 21
Get ready to let go of the buttons.................................................................................. 21
What else might I see.................................................................................................... 23
Formatting the S50............................................................................................................ 24
Copying Firmware to S50 Unit..................................................................................... 25
The Second Format ....................................................................................................... 26
Data Creation ................................................................................................................ 27
Your Radio should now Work… BUT ......................................................................... 28
Reset back to Factory Defaults ..................................................................................... 29
Completing the Factory Restore ................................................................................... 32
S50 Final Restart............................................................................................................... 33
Safely Disconnecting the S50 ....................................................................................... 33
You are now free to remove the USB Cable! ............................................................... 35
The Final Update........................................................................................................... 36
Removing the Car Dock Firmware Files .......................................................................... 38
What’s Next ...................................................................................................................... 39
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 2 of 39
“OH MY GOD” It Does Not Work
Imagine spending over 300 dollars for the ultimate Sirius Satellite Radio. A radio that
has features of a MP3 player, works like a TiVo® to record, pause, and playback recorded
content and just plain looks cool. Then all of a sudden it stops working. Oh My God! It
does not work! Help; what do I do?
Have no fear; all it probably needs is a little reset, just a quick “3 Finger Salute” to get
that baby refreshed and ready to go again.
Ok you ask how do you do it? Well you could call Sirius Support and wait the obligatory
24-48 hours for a return call, or venture here to try it yourself. Just in case things don’t
work out so well, here’s the support info:
If you need S50 technical support, please contact:
SIRIUS S50 Product Support @ 1-800-869-5364
For SIRIUS Customer Care: 1-888-539-7474 or email:
customercare@sirius-radio.com
For S50’s that finally bit the dust, but are still under warranty, contact warranty support at:
866-257-7726
TiVo® and the TiVo logo are registered trademarks of TiVo Inc.'s subsidiaries worldwide
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 3 of 39
What is “The 3 Finger Salute”?
The 3 finger Salute is a process by which you can press a series of buttons to perform a
low level format to reset the flash drive of your S50 Radio.
This is often used as a “Last Resort” to being able to reset your radio back to the factory
defaults. This is necessary due to issues resulting from real life use of the S50 radio.
“You Have Been Warned”
This process has not been sanctioned by Sirius, Sirius
Backstage, the author, or anyone else. Using this or any
other procedure on your S50 may make your radio inoperable. Some people have even stated that it could
turn your S50 into a Brick.
To be honest, the author has tried this procedure dozens
of times, resetting, reformatting and has not or never
seen a S50 turn into a Brick.
Again, this procedure is normally used as a “Last
Resort”. So, what do you have to lose? Go for it.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 4 of 39
Preparation
Before you attempt to reset your S50 Sirius Satellite Radio, you should know that all the
data that is on your radio will be reset and erased. This includes any recorded content,
MP3 and WMA files. Anything that you have moved on to and configured will be reset
back to the original factory defaults.
You should make sure you have the latest My Sirius Studio (MSS) software is installed
on your computer. This procedure will install the latest firmware, Application Firmware
v1.4.1 and Baseband Firmware v0.5.54, on your S50 radio.
Currently the latest software version for MSS is 1.0.2.6923 Please visit the Sirius website
to confirm that you have the latest version. The web site URL is:
http://www.sirius.com/s50support
Your MSS version can be found by selecting FILE->PC Settings from the menu of the
MSS software.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 5 of 39
You can also press the HELP -> About
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 6 of 39
The S50 Buttons
You need to insure you know where the correct buttons for the reset procedure are.
Before I tell you which buttons to press we need to do a little navigation of the S50 Itself.
We need to identify some buttons and what we call them.
The Lock Button – Located on the left hand side of your S50. It is the top button with
the picture of the little lock above it.
The
Lock
Button
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 7 of 39
The Volume – Up Button – Located on the left hand side of your S50. It is the just
below the Lock button
The
Volume–Up
Button
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 8 of 39
Note that the Volume-Up button is actually part of the Volume button. Depending on
which half you press the top (Volume –UP) or bottom (Volume-Down), the button rocks
towards that side of the button. Specifically the Volume Up button has markings of a Dot
with two expanding parentheses above the dot. As shown below:
Volume-UP is the top
portion of the Button. It is
the one with two expanding
parentheses above the Dot
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 9 of 39
Play Button- Located on the right side of the S50. The button is the second from the
bottom located in the middle of the three button grouping.
The Play
Button
The SYNC
Button
While we are showing you the play button, Notice the Sync Button on the Home Dock. If you are
using the Home Dock you will need to press the SYNC button when you connect your S50 to your
computer.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 10 of 39
BE CAREFUL OF THE FAT FINGERS- The Play Button is the Middle of 3 buttons that are close
together. Some people accidentally press more than one button or allow their fingers to slide off
the Play portion of the button. The Play button is the middle section. It is identified by two
vertical lines followed by an arrow pointing towards the top of the radio.
The Play Button is the Middle
Section of the 3. It is identified
by two vertical bars followed by
an arrow (or less than sign “<”)
pointing toward the top.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 11 of 39
The Power Button- The Top button on the right hand side of the S50. This button is confused
by name because it is also the Playlist button.
The Power Button
is sometimes
referred to as the
playlist button. This
button is located on
the right side of the
S50 unit and is on
top
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 12 of 39
Starting Fresh- Recycle the Power
It has been shown that if you recycle the power on the S50 it may help make this successful. To
do this you will need to remove the back cover of the S50 and remove and re-insert the battery.
The user manual does not describe very clearly, how to open up the battery cover. This can
leave you with a broken battery cover. Follow these more detailed instructions to remove the
battery cover. Now let’s remove the battery and reinstall the cover back onto the S50 unit case.
Grab the S50 unit in your left hand as shown in Figure above, positioning your thumb just
above the head of the SIRIUS dog logo.
PUT
YOUR
LEFT
HAND
THUMB
HERE
Then press your thumb down gently on the
battery cover and slide your thumb to the right
to open the battery compartment. You might use
your right hand thumb on the base to help guide
the back cover to the right. It should slide to the
right approximately 1/8th of an inch.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 13 of 39
You should be able to see the three tabs of the top of the cover.
Battery cover should slide
approximately 1/8th of an inch
towards the bottom of the unit
If it does not move, press a little harder with your left thumb. If this is the first time
removing the cover, the back cover can be tough to move. Sometimes your thumb slips
while sliding the cover, putting on a pair of rubber gloves or the kind that you use to
wash dishes may help; use something that keeps your hands from slipping.
With your right hand, slowly lift the bottom of the cover up about 1 ½ inches then lift
away towards the right. This allows the 3 small tabs on top of the cover to not get caught
on top of the battery compartment.
Put the cover to the side.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 14 of 39
Once the cover is removed, you will see the battery below. Note that the battery has the
label side facing you. Also notice the contacts on the upper right portion of the battery.
This is important to remember when you put the battery back in the device.
Battery
Tab
At the base of the battery you will see that the battery has a small tab with the case
indented so you can use your fingernail to lift up the bottom of the battery.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 15 of 39
Using your right hand index fingernail, position it under the tab and lift the battery up to
pull it out of the back of the case
Once you have lifted it up, gently grab the bottom of the battery and pull it out of the
case.
Leave it out for 10 seconds then place it back into the compartment, remembering to put
it back with the label facing you and the contacts on the top right side. Push it all the way
into the compartment.
Now we need to put the battery cover back onto the case. Here we need to be very careful
not to force it back as there are some small tabs that could be broken if done incorrectly.
These 3 top tabs will
slide under and
inside the top of the
battery compartment
Carefully insure that
the Hook Tabs go
into the holes located
on each side of the
battery
Just as you removed the cover, angle the top 3 tabs under the top lip of the battery
compartment. Notice the two Hook like tabs located about 1/3 of the way down from the
top of the cover. There is one on each side and they must fit into two holes on each side
of the battery.
Carefully angle the top 3 tabs into the back of the unit while lowering the bottom of the
cover. You may need to pull the cover to the right slightly to get the two bottom hook
tabs to fit into the holes.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 16 of 39
The battery cover should fit flat against the back of the S50 unit still revealing the three
tabs at the top of the unit as show below
Now as you did previously, place you left hand with your left thumb slightly above the
dog and your right hand at the base of the unit with your right thumb on the base of the
battery cover, gently push the cover closed moving the cover approximately 1/8th of an
inch. The top tabs should go up inside the battery compartment. If the tabs are hitting
the top of the compartment, you will need to press down slightly harder with your left
hand thumb.
Push cover with right thumb towards top of S50 unit
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 17 of 39
When Complete the top 1/8” gap should now be closed and the battery cover should be
flat against the back of the unit.
It’s 3 Finger Time!
Ok the battery’s reset and we are ready to begin. First take a deep breath… The process
goes like this.
Step 1 - Turn the POWER OFF
The unit should be out of the docking unit with no cables attached. You need to start
with the Power Off. (It should be this way because you just pulled the battery and
replaced it). If for some reason it is on, push the Power button holding it in until the unit
does power off. You may see the “Shutting Down” message. Again if it does not power
off repeat the battery removal procedure.
Step 2 – Lock ON Button
Slide the Lock button up towards the Lock position.
Use your fingernail if you need to, to slide it upward all
the way towards the Lock picture.
You should see Blue on the lower portion of the switch
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 18 of 39
Step 3 – Volume UP Button
Here is the first button to press. This is
the first of the three buttons you will
need to press. You need to press them in
order listed holding them all down at the
same time. You don’t need to use one
hand, although as a pro I have mastered
this 3 Finger Salute with one hand.
Use your left hand Thumb to press and
hold in the Volume up button. Make
sure your finger is on the upper portion
of this button
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 19 of 39
Step 4 - Play Button
The next button to press is the Play
button.
Again while holding the unit and
pressing the volume up button turn
the unit over and use your middle
finger to press and hold the Play
button.
(Those that are not holding a
camera with their right hand can use
it to press this button)
Step 5 – Power Button
The final button to press is the power
button. You should now be holding
the Volume up and Play button.
With your left index finger press and
hold the final button the top Power
button.
Just to review:
• Power off
• Lock On
• Press and hold
o Volume UP
o Play
o Power
This should begin reformat process.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 20 of 39
The 3 finger Process
Get ready to let go of the buttons
The 3 finger salute not only allows one option, there are actually 3 different procedures
that this can do.
•
•
•
Upgrade Firmware – Firmware Upgrade Mode
Erase Data - Format Nand Mode Erase Data Only
Erase Data and upgrade Firmware – Format Nand Mode Erase Data AND
Firmware
Each of these modes will be displayed in succession on the S50 display screen. When
you get to the one you want you will let go of the buttons as the way to select the option.
Here we will walk through the process and show you what you will see.
After about 3 seconds the display turns on and shows the S50 logo
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 21 of 39
After about 5 seconds the first of the modes screens appear. Each successive mode will
display about 5 seconds apart giving you time if you wanted to let go of the keys. Once
you get to the Format Nand Mode Erasing date and firmware screen and you see the
word “percentage”, let go of the buttons
Keep Holding Buttons
Keep Holding Buttons
LET GO OF THE
BUTTONS
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 22 of 39
What else might I see
If you pushed the buttons incorrectly or for some reason you
don’t see the upgrade or format screens, what you may see is
something different. The most common screen you see is the
Playslists screen. Others say they see the playlists screen,
then the screen goes blank. When this happens, you will
need to turn the unit back off and try again making sure you
press the buttons properly. Keep trying. Sometimes it took
3-4 times for me to make this format happen. In some
instances, some people have said they could never get the
format screens but have successfully been able to do it after
using windows to format their unit.
Note: If you try the Windows format of the unit, make sure you choose the Quick Format
and the FAT32 file system. After you do this, go back and try the 3 finger again.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 23 of 39
Formatting the S50
Once the format procedure begins, it counts from zero up to 99 percent.
At the end of the procedure, the process tries to load the Firmware image. Typically you
will see a message that the Object Loading
Failed.
Please connect USB Cable.
Note Here: Before you physically attach the
USB cable to the computer or put the S50 in the
Home dock you will want to start the MSS (My
Sirius Studio) software on your computer.
Once the software is running on your computer
you can continue to attach the USB connection.
At this point you need to put the S50 into your
Home dock with the USB cable connected to
your computer.
If you have the car dock, use the USB cable supplied to
connect between the base of the S50 and the computer.
If you have the Home dock, make sure you press the USB Sync button to make the
connection.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 24 of 39
Copying Firmware to S50 Unit
After syncing with the USB cable, The Removable Disk folder should be available on
your PC. Once available, you will need to move over the firmware file S50Main.MI4
Several ways of doing this can be achieved. Here we will discuss using the MSS
Software to do this. Other options can be to download and manually copy the firmware
file. The manual method would be used in a non-pc ie MAC environment. That file is
available at the following URL:
http://download.sirius.speedera.net/xena/Firmware/S50main.mi4
Ok, since we have already started the MSS Software, once the MSS software detects the
S50 Device, a message should be displayed from the Service Provider:
Once this is displayed, you should press the OK
button.
On the S50, You will see the following screen:
Once you see the Safe to Disconnect, unplug the S50
from the dock or disconnect the USB cable from the
bottom of the S50 unit.
You will then see the Exit USB2.0 MSD message
along with the Loading and writing object messages.
Finally the Resetting the system is displayed.
After this the screen should go blank.
At this point you should use the Power button to
startup the S50.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 25 of 39
The Second Format
Upon restart the S50 will then reboot
and begin re-formatting again.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 26 of 39
Data Creation
Finally the S50 message “Data Creation Please Wait” will
display”
Finally you are greeted with the Playlists screen.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 27 of 39
Your Radio should now Work… BUT
At this point your radio should be working. You can, if you want put it back into a dock
and listen to radio but there still is a problem. You don’t have all the bitmaps, voice tags
and channel wallpapers and bitmaps.
If you connect to your computer you will see the DO NOT DISCONNECT message but
not the one with the arrows.
The USBCONNECT.BMP bitmap is
missing and thus you will not see this
image when you connect your S50 to your
computer
NOTE: One thing here that always happens. Don’t forget to unlock the S50. You might
have trouble turning the unit off or on because the lock is still on.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 28 of 39
Reset back to Factory Defaults
The last step in the process will be to get your S50 loaded back with the current bitmaps
and other factory standard files.
To do this use the MSS software and connect your USB cable to the S50.
Once Connected
the S50 Device
shows up here
Press the Gear to get to the Device Settings
Press the
Gear next to
the S50
Image
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 29 of 39
The bottom button allows you to restore you device to Factory Defaults. Press this
button.
Press the Restore
Device to Factory
Defaults button
Press OK at the warning.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 30 of 39
Once you press the OK the MSS software begins the restore process. A “Working”
progress bar will move very slowly. PLEASE BE PATIENT! This process normally
takes about 10 minutes. So many people think their system is locked up here. This
process takes time.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 31 of 39
Completing the Factory Restore
Once the factory restore is complete, the following screen is displayed.
You can follow these instructions if they match up. In some cases, you will find that the
S50 will automatically do the eject and the s50 picture will disappear from the MSS
software window. In this case, you will skip steps 1,2 and 3 and continue on with step 4.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 32 of 39
S50 Final Restart
Following step 1, you will need to eject the S50 from the computer.
The instructions tell you to use the Eject Button on the MSS software. This may or may
not work in all cases. If it does not work, follow these directions to safely remove and
disconnect the S50.
Depending on whether you are using the Home Dock or the USB cable you may have to
use the Safely Remove Hardware icon. Using the Home Dock with the built in USB
connection, the S50 will automatically disconnect and continue onto the Software
Updating Screen. If not you will have to manually use the Safely Remove Hardware icon
and disconnect the S50 from the USB Cable.
Safely Disconnecting the S50
To use the Safely Remove Hardware Icon, follow the steps below:
Safely Remove Hardware
Icon. – Click here if you
need to eject the S50.
Once you press the icon the Safely Remove Hardware window displays. Highlight the
Sirius Satellite Radio S50 and press the Stop button.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 33 of 39
Pressing the Stop button brings up the Stop a Hardware device screen. Highlight the
Sirius Satellite Radio S50 and press the OK.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 34 of 39
You are now free to remove the USB Cable!
Once the USB Cable plug is pulled on your S50 you get the “Restart for Update” screen
displayed
If the unit does not turn off, press the playlist (Power) button to power the unit off.
Sometimes with the Home Dock unit the dock powers off by itself. So simply remove the
cable.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 35 of 39
The Final Update
Once the USB Device is disconnected, the S50 will update the software then tell you that
the update is complete.
You will see two more screens on the S50
At this point the S50 should power itself off. If you did not do so already pull the S50
out of the Home dock or disconnect the USB cable and power the unit back on using the
Power button. If you did not unlock the unit with the unlock button, you may have to do
this as well.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 36 of 39
Once the unit is powered back on, you will see the “Data Creation Please Wait” one more
time. This should be the last update and your S50 will have now been factory restored.
The previous version of the firmware v1.3.15 included several extra files that were
copied to your S50 root directory. If for some reason, your upgrade includes these
additional files, the following section explains how to remove them.
If your upgrade is the current version v 1.4.1, you can skip the next section and proceed
to What’s Next on the following page.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 37 of 39
Removing the Car Dock Firmware Files
WARNING: ONLY PERFORM THIS STEP FOR FIRMWARE VERSION v1.3.15
Not v1.4.1
Application Firmware v1.3.15 and Baseband Firmware v0.5.54, not only upgrades your
S50, but also has firmware upgrades for your Car Dock. During this procedure we will
not utilize the Car dock upgrade process. In order to remove these upgrade files it is
necessary to delete the upgrade files that have been loaded on your S50. Follow the
instructions below to delete these files.
1. Reconnect your S50 to your Home dock or attach your USB cable to the S50 and
connect to your computer.
2. If you are using the Home Dock press the SYNC button.
3. Using Windows My Computer, click on the S50 Device to bring up the removable
drive representing your S50 device. It should look like this:
4. Using your mouse, select the three files listed below and delete them using the
right click of the mouse button or press the delete key from your keyboard.
a. Cardoc.-16.rom
b. Cardoc-32.rom
c. Gen3fw.rom
5. Confirm each file as you delete it.
6. Use the Safely Remove Hardware Icon as described above under Safely
Disconnecting the S50.
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 38 of 39
What’s Next
That completes the reset process. The next time connect the S50 to the MSS software it
will go to the Sirius download site and download all the latest bitmaps, voice tags and
channel logo’s. This is normal for the MSS software.
When disconnecting and ejecting the device you may be interrupting this final update
process and in some cases you may see the message: “My Sirius Studio is currently
modifying the device. If you eject the device, it could lead to corruption. Are you sure
that you wish to eject the device?”
Just say cancel and wait a little while longer before you eject. In some cases it could be
as long as 10 minutes. In the worst case, you might go ahead and eject the unit. If you
do eject it while still downloading file, the file that could be corrupt would be the one of
the bitmap displays or wallpaper files. The next time you reconnect the S50 to the MSS
software you would uncorrupt this file. If for some reason those files are not available,
the system will show a default wallpaper or no bitmap, so this is really not an issue.
We all hope that the firmware gets better and more stable. Eventually it will so that we
may never need to reset again, but until next time, keep your fingers crossed but ready
to do the “3 finger Salute.”
______________________________________________________________________________
A Beginners Guide to Resetting the S50 Version 1.3
Page 39 of 39
Download PDF