RA4000e Series
eSATA to Serial ATA Disk Array System
User Manual Ver1.0
RA4000e Series User manual
P
Prre
effa
ac
ce
e
Notice
Product features and specifications described in this manual are subject to change without
notice.
The manufacturer shall not be liable for any damage, or for the loss of information resulting
from the performance or use of the information contained herein.
Trademarks
This manual has been checked for accuracy, but no guarantee is given that the contents are
correct. Information and specifications can change without notice. AVerMedia is not
responsible for data loss or other consequences caused by the use of this manual.
© Copyright 2008 AVerMedia Technologies, Inc.
All rights reserved.
Manual version: 1.0
Before starting any kind of hardware installation, please
ensure that all power switches have been turned off and all
power cords disconnected to prevent personal injury and
damage to the hardware.
2
Preface
Regulatory information
For Europe
This equipment is in conformity with the EMC directive.
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules.
Those limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antennas.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circlet different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Warning:
A shielded-type power cord is required in order to meet FCC emission limits and also
to prevent interference to the nearby radio and television reception. It is essential that
only the supplied power cord be used.
Use only shielded cables to connect I/O devices to this equipment.
You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate the equipment.
3
RA4000e Series User manual
About this manual
Intended user
This manual is designed and written for users of the RA4000e Series. This is an entry level
product suitable for most users.
Organization of the manual
This manual consists of the following sections:
Chapter 1:
Introduction provides an overview of the as well as details of key features and
a list of specifications.
Chapter 2:
Before you begin provides a detailed illustrated package list. This chapter
also contains all the information you need to decide whether to set up a RAID 0,
0+1, 5 or RAID 5+spare array and lists important pre-installation notices.
Chapter 3:
Setting up the RA4000e Series gives a detailed overview of the RA4000e
Series’ features and guides you through the process of installing hard disk
drives into.
Chapter 4:
Setting up an array explains how to set the RAID level, create an array and
connect to a host computer.
Chapter 5:
Partitioning the array tells you how partition the array in Windows, Linux or
Mac OS X operating systems.
Appendix A: FAQ helps you deal with encountered problems in the form of Q&A.
Appendix B: Glossary defines relevant technical terms used in this manual.
Appendix C: LCD Display Messages lists all status and error messages that may be
displayed on RA4000e Series’ built-in display.
Appendix D: Updating Firmware explains how to install new or updated firmware on
RA4000e Series.
4
Preface
Using this manual
This guide contains all the information you need to set up and start using your RA4000e
Series and to monitor its performance in real time. The setup process will follow these steps:
Prepare: Familiarize yourself with the features and capabilities of
RA4000e Series (Chapter 1)
Decide whether to set up a RAID 0, 0+1, 5 or 5+spare array
RA4000e Series (Chapter 2)
Set up: Install drives into RA4000e Series (Chapter 3)
Set the RAID level (Chapter 4)
Create: Create a RAID array and connect it to a host computer
(Chapter 4)
Partition: Partition the array using the host operating system
(Chapter 5)
5
RA4000e Series User manual
Guide to Conventions
Important information that users should be aware of is indicated with the following icons:
This icon indicates the existence of a potential hazard that could result in
personal injury, damage to your equipment or loss of data if the safety
instruction is not observed.
This icon indicates useful tips on getting the most from your RA4000e Series.
Important terms, commands and programs are put in Boldface font.
Screen text is given in screen font.
6
Preface
T
Ta
ab
blle
eo
off C
Co
on
ntte
en
ntts
s
Preface .................................................................................. 2
Notice ............................................................................................................. 2
Trademarks .................................................................................................... 2
Regulatory information ................................................................................... 3
Intended user ............................................................................................ 4
Organization of the manual ....................................................................... 4
Guide to Conventions ..................................................................................... 6
Table of Contents ................................................................. 7
Chapter 1 ............................................................................. 10
Introduction ........................................................................ 10
Overview ...................................................................................................... 10
Key features ................................................................................................. 11
Hot Spare ................................................................................................ 11
Automatic drive rebuilding ....................................................................... 11
Hard drive hot swapping ......................................................................... 11
Warranty .................................................................................................. 11
Specifications ............................................................................................... 12
Available host intefaces and transfer speeds ......................................... 12
Disk Interface Support............................................................................. 12
RAID Function Support ........................................................................... 12
RA4000e Series Function Support ......................................................... 12
Mechanical, Environmental and Safety Specifications ........................... 13
Chapter 2 ............................................................................. 14
Before you begin ................................................................ 14
Making sure you have everything ................................................................ 14
What's in the box ..................................................................................... 14
What else you need ................................................................................ 15
Pre-installation planning ............................................................................... 16
Introduction to RAID levels...................................................................... 16
RAID 0 ..................................................................................................... 17
RAID 0+1 ................................................................................................. 18
RAID 5 and RAID 5+hot spare ................................................................ 19
Pre-installation notices ................................................................................. 21
7
RA4000e Series User manual
Chapter 3 ............................................................................. 22
Setting up the RA4000e Series ......................................... 22
Familiarizing yourself with RA4000e Series................................................. 22
Overview ................................................................................................. 22
Front view ................................................................................................ 23
Rear view ................................................................................................ 23
Loading drives into RA4000e Series ............................................................ 24
Chapter 4 ............................................................................. 25
Setting up an array ............................................................. 25
Array creation flowchart ............................................................................... 25
Setting RAID level ........................................................................................ 26
Setting RAID 0......................................................................................... 28
Setting RAID 0+1 .................................................................................... 28
Setting RAID 5......................................................................................... 28
Setting RAID 5+spare ............................................................................. 28
Creating an array.......................................................................................... 29
Create a new RAID ................................................................................. 29
Over 2TB capacity ................................................................................... 30
Checking the status of RA4000e Series ...................................................... 31
Removing / replacing a drive........................................................................ 32
What if a disk fails? ................................................................................. 32
Swapping drives ...................................................................................... 32
Removing a drive .................................................................................... 33
Connecting to a host computer .................................................................... 34
Setting the Display Time & Date .................................................................. 35
Chapter 5 ............................................................................. 36
Partitioning the array ......................................................... 36
Partitioning the array - Windows .................................................................. 36
Partitioning the array - Linux ........................................................................ 38
Partitioning the array – Mac OS X................................................................ 40
Partitioning the array – Vista ....................................................................... 42
Appendix A ......................................................................... 43
FAQ ...................................................................................... 43
Appendix B ......................................................................... 47
8
Preface
Glossary .............................................................................. 47
Appendix C ......................................................................... 49
LCD Display Messages ...................................................... 49
Over 2TB capacity setting ....................................................................... 49
RAID initialization .................................................................................... 50
System ready .......................................................................................... 51
RAID and disk status messages ............................................................. 51
RAID level Setting and Total RAID Capacity: ......................................... 51
Disk information: Vendor, model # (for example: Western Digital Caviar
7200rpm 120G) ....................................................................................... 51
Disk information: mode, Capacity ........................................................... 52
Error and failure messages ..................................................................... 52
Where the speed of failed fan is 100 rpm ............................................... 54
Disk rebuilding messages ....................................................................... 55
Time setting ............................................................................................. 56
Appendix D ......................................................................... 57
Updating Firmware ............................................................. 57
9
RA4000e Series User manual
Chapter 1
IIn
nttrro
od
du
uc
cttiio
on
n
This chapter introduces the features and capabilities of RA4000e
Series.
You will find:
Ö A full introduction to your RA4000e Series
Ö
Ö Details of key features
Ö
Ö A list of the product specifications
Overview
Congratulations on your selection of the RA4000e Series subsystem. The RA4000e Series is
a high-performance and extremely flexible RAID system. RAID (Redundant Array of
Independent/Inexpensive Disks) is a storage technology used to improve the processing
capabilities of a storage system, providing a combination of reliability and performance. The
RA4000e Series is ideally suited for integration with databases, e-mail, web servers and
imaging systems.
The RA4000e Series is the ultimate approach to a flexible RAID solution. It can manage three
different RAID levels (0, 0+1 and 5) and also offers the option of RAID 5+hot spare. You will
find detailed explanation on the features and suggested uses of these RAID levels later in this
chapter.
The RA4000e Series features a user-friendly drive carrier design that lets you easily install
four drives. Each drive carrier supports a one-inch high 3.5-inch form factor drive.
Featuring intelligent online recovery, the RA4000e Series lets you hot swap a failed drive:
data will automatically be rebuilt to the new drive without any system down time. The four
drive design allows also one drive to be designated a hot spare: if one of other drives fails, the
will seamlessly rebuild the failed drive’s data on the hot spare.
10
Chapter 1 - Introduction
Key features
The RA4000e Series supports the following features
z
Automatic on-line rebuilding
z
Drives are hot swappable
z
Supports RAID levels 0, 0+1 and 5
z
Optional hot spare setup for RAID 5 (5+spare)
z
Hot swappable fan
z
Supports four Serial ATA hard drives
z
Requires no driver
z
Audible alarm on drive failure & alarm mute function
z
Supports eSATA host interfaces
z
Disk auto shutdown when system over heat for protecting.
z
Plug and play
Hot Spare
Hot Spare allows for the automatic replacement of a failed drive without requiring intervention
from the administrator. If this option is selected and a drive fails, the will automatically replace
the faulty drive with the hot spare drive.
Automatic drive rebuilding
If a member drive in a RAID 5 array is replaced on-line, the RA4000e Series will automatically
start to rebuild data to the new drive.
Hard drive hot swapping
Hot swapping allows for the removal and installation of disk drives without the need to power
down the system while the system is in use.
Auto disk shut down when over heat
The RA4000e Series will shut down disks automatically when temperature is over 55 oC to
prevent the damage of DISK and DATA loss.
This manual contains the information necessary to set up each of the two
available hardware configurations of the RA4000e Series . Where procedures
for the configurations differ, they are described separately and clearly
marked.
Warranty
Two years warranty
11
RA4000e Series User manual
Specifications
Available host intefaces and transfer speeds
z
eSATA 1.5Gb
Disk Interface Support
z
Four SATA disk interfaces compatible with SATA2 3Gb disks
RAID Function Support
z
Hardware RAID level 0, 5, 0+1, 5 + spare by switch setting
z
Hot swappable disk
z
Automatic on-line rebuilding
RA4000e Series Function Support
z
Driverless
z
Plug & Play
z
Multiple operating system support:
‹
Mac OS 9 / X (10.2.8 & 10.3)
‹
Windows 2000/2003/XP
‹
Windows Vista
‹
Linux 7.3 and later
‹
Fedora 6, 7
z
GUI support for system status monitoring
z
Support over 2TB RAID capacity (Windows Vista only)
z
On board 2MB buffer cache size
z
LCD panel for operation status display
z
Event notification through audible alarm or e-mail
z
Alarm mute switch
z
Memory for RAID level status
z
One RS-232 port for terminal or GUI connection
z
Removable cooling fan module
12
Chapter 1 - Introduction
Mechanical, Environmental and Safety Specifications
z
Dimensions: 286.5(L) x 152.8(W) x 206.4(H) (mm)
z
Host Connectors:
‹
z
one eSATA connector
Interface Connectors:
‹
One RS-232 connector
z
Operation temperature: 0 ~ 35°C
z
Operation humidity: 5% ~ 95 %, non-condensing
z
Storage humidity: 5%~95%, non-condensing
z
200 W power supply
‹
Input: 100 ~ 250 AC
‹
Output: +5V/10 A, +12V/10 A, +3.3V/5A
Specifications are subject to change without notice.
13
RA4000e Series User manual
Chapter 2
B
Be
effo
orre
ey
yo
ou
ub
be
eg
giin
n
This chapter includes all the information you need to prepare for
installation and to decide which RAID level to use. You will find:
Ö A checklist of what should be in the product package
Ö A full introduction to and comparison of RAID levels 0, 0+1
and 5
Ö
Important
notices on the safe operation and installation of
Ö
Making sure you have everything
What's in the box
Some vendors may ship certain components as standard, while other vendors treat the same
component as optional. In its most basic configuration, your package should include the
following:
z
RA4000e Series system with four drive
trays (Disk not included)
14
Chapter 2 – Before you begin
z
The following cables:
Power cable
RS-232 cable
eSATA cable
SATA to eSATA bracket
z
Screws pack
z
AverMedia CD kit containing RA4000e Series User’s Manual (this manual)
What else you need
In order to setup a working system, the following user-supplied items are required:
z
Host computer system with eSATA interface
z
Four disk drives
For non-proprietary accessories, such as cables, etc., ask your vendor to
recommend compatible and reliable brands.
15
RA4000e Series User manual
Pre-installation planning
Introduction to RAID levels
The RA4000e Series can support the following RAID levels: 0, 0+1 and 5 with the additional
option of RAID 5 + hot spare. Which is the right level for you? The answer depends on the
application it is used for.
RAID Level 0 offers high transfer rates, and is ideal for large blocks of data where speed is of
importance. Computer Aided Design, Graphics, Scientific Computing, Image and Multimedia
applications are all good examples. If one drive in a RAID 0 array fails however, the data on
the whole array is lost.
RAID Level 0+1 combines mirroring and striping functions on a minimum of four hard disks.
Mirroring provides full redundancy and protects data in case of multiple drive failure (providing
that data on one of each mirrored pair of drives is intact).
RAID Level 5 arrays offer high I/O transaction rates, and are the ideal choice when used with
on-line transaction processing applications, such as those used in banks, insurance
companies, hospitals, and all manner of office environments. These applications typically
perform large numbers of concurrent requests, each of which makes a small number of disk
accesses. If one drive in a RAID 5 array fails, the lost data can be rebuilt from data on the
functioning disks. The RA4000e Series allows users to set one disk as a hot-spare that will be
activated automatically to replace a failed disk.
16
Chapter 2 – Before you begin
RAID 0
RAID 0 links each drive in the array as one huge drive. Storage capacity is determined by the
smallest drive in the array. That capacity is then applied to format all other drives in the array.
If using a 40 GB, 50GB, 60 GB, and 70 GB drive in a RAID 0 array, your system will see one
huge drive of 160 GB (40 GB×4).
RAID 0 offers double or more performance under sustained data transfers when one drive per
is used. But RAID 0 without fault tolerance, if one of disks in RAID 0 array fails, the RAID
crashed.
RAID 0: Striped disk array without fault tolerance
Characteristics:
Recommended use:
ƒ
ƒ
ƒ
ƒ
ƒ
RAID 0 implements a striped disk array, the data
is broken down into blocks and each block is
written to a separate disk drive.
I/O performance is greatly improved by spreading
the I/O load across many channels and drives.
Fastest and most efficient array type but offers no
fault-tolerance.
Storage capacity = (No. of disks) × (capacity of
smallest disk)
If installed 40 GB, 50 GB, 60 GB and 70 GB,
configured as RAID 0, the RAID capacity will be
160 GB.
ƒ
ƒ
ƒ
ƒ
Video production and
editing
Image editing
Pre-press
applications
Any
application
requiring
high
bandwidth
The diagram below represents the writing of data on a RAID 0 array composed of four DISKS
connected to the controller. Data blocks are distributed across all disks in the array.
Arrangement of data blocks saved on a Level 0 RAID
17
RA4000e Series User manual
RAID 0+1
RAID 0+1 combines mirroring and striping functions on a minimum of four hard disks.
Mirroring provides full redundancy and protects data in case of multiple drive failure (providing
that data on one of each mirrored pair of drives is intact).
RAID 0+1: Combination of mirroring and striping
Characteristics:
ƒ
ƒ
ƒ
ƒ
This configuration provides optimal speed and reliability.
Requires even number of disks (minimum 4 disks)
Storage capacity = 2 x capacity of smallest of disk
If installed four drives each are 40 GB, 50 GB, 60 GB and 70 GB, configured as
RAID 0+1, the RAID capacity will be 80 GB.
The diagram below represents the writing of data on a RAID 0+1 array composed of four
DISKS connected to the controller. The controller creates two matching RAID 0 arrays on four
DISKS.
Arrangement of data blocks saved on a Level 0+1 array
18
Chapter 2 – Before you begin
RAID 5 and RAID 5+hot spare
RAID 5 uses a mathematical expression that compares data from three drives and calculates
a fourth piece of data called “parity” which is saved on a fourth drive. Should one of the drives
fail, parity data can be used to rebuild the failed data. Under RAID 5, parity data is stored
across all drives in the array. This maximizes the amount of storage capacity available from all
drives in the array while still providing data redundancy. RAID 5 requires at least three drives.
The allows users to set RAID 5 with three drives and the fourth drive as a “hot spare” ready to
be used for rebuilding data in case one of the other drives fails. This is RAID 5 +hot spare
function.
RAID 5: Independent data disks with distributed parity blocks
Characteristics:
Recommended use:
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
Each entire data block is written on a data disk.
Parity for blocks in the same rank is generated
on Writes, recorded in a distributed location and
checked on Reads.
Highest Read data transaction, medium Write
data transaction rate.
Relatively low ratio of ECC (Parity) disks to data
disks means high efficiency (compared to other
RAID levels).
Good aggregate transfer rate.
Storage capacity = (No. of disks – 1) ×
(capacity of smallest disk)
In RAID 5, installed drives each are 40 GB, 50
GB, 60 GB, 70 GB, the RAID capacity will be 120
GB.
In RAID 5 + hot spare, installed 40 GB, 50 GB, 60
GB each in disk 2, 3, 4 and installed 70 GB in
disk 1 as hot spare disk, the RAID capacity will
be 80 GB.
ƒ
ƒ
ƒ
ƒ
ƒ
File and application
servers
Database servers
WWW, E-mail and News
servers
Intranet servers
Most versatile Raid level
19
RA4000e Series User manual
The diagram below represents the writing of data on a RAID 5 array composed of four DISKS
connected to the controller. Parity blocks are represented by the letter P.
The diagram below represents the writing of data on a RAID 5+hot spare array composed of
four DISKS connected to the controller. Parity blocks are represented by the letter P.
Arrangement of data and parity blocks saved on a Level 5+hot spare RAID
20
Chapter 2 – Before you begin
Pre-installation notices
Before starting any kind of hardware installation, please ensure that all power
switches have been turned off and all power cords disconnected to prevent
personal injury and damage to the hardware.
To avoid overheating, should be installed in a well-ventilated area and in such
a way that sufficient airflow is maintained across the controller chips.
Static electricity can damage electronic components. To guard against such
damage:
Work in a static-free environment
Wear a grounded anti-static wrist strap
Store uninstalled components in anti-static bags
Environmental requirements: Temperature: 0-35°C
Operation humidity: 5-95%, non-condensing
Storage humidity: 5-95%, non-condensing
21
RA4000e Series User manual
Chapter 3
S
Se
ettttiin
ng
gu
up
p tth
he
eR
RA
A4
40
00
00
0e
eS
Se
erriie
es
s
This chapter gives an overview of the and explains how to:
Ö Remove the drive carriers from the RA4000e Series
Ö Load hard drives into the drive carriers
Ö Install the drive carriers in
Familiarizing yourself with RA4000e Series
The RA4000e Series is available in one hardware configurations with eSATA
host interfaces:
This manual contains the information necessary to set up the available
hardware configurations. Where procedures for the configurations differ, they
are described separately and clearly marked.
Overview
The RA4000e Series has four drive
carriers, accessed from the front.
The connectors and power switch are
located on the rear panel.
22
Chapter 4 – Setting up an array
Front view
Drive carriers
Each drive carrier can hold a one-inch high
3.5-inch form factor SATA disk drive.
LCD Display
The LCD displays status and configuration
information for the RA4000e Series and arrays.
A full list of LCD display messages is given in
Appendix C.
Scroll button
The scroll button is used to scroll through
information on the display and to select settings
for the date and time.
Enter / Mute button
The Enter / Mute button is used to set date and
time and to mute the buzzer.
Rear view
Power switch
The power switch is the main on/off switch of
the RA4000e Series.
Fan vent
The fan vent should be kept unobstructed.
RAID level selector
The RAID level selector consists of two
switches which together are used to set the
RAID level. See Setting RAID level in Chapter
4.
eSATA port
The eSATA port is used to connect your
RA4000e Series to host computer.
AC power connector
To connect to AC power code.
RS232 port
The RS232 port is used for data transmission
for firmware update and GUI interface.
23
RA4000e Series User manual
Loading drives into RA4000e Series
The RA4000e Series should be fitted with four hard disk drives. Load each drive into a drive
carrier as follows:
1. Pull the drive carrier handle to release
the latch.
2. Slide the drive carrier out of the
RA4000e Series.
3. Place the disk drive in the drive carrier
and secure the disk in the carrier
4. Slide the loaded disk drive carrier into
the RA4000e Series and push flat the
carrier handle to lock the carrier in
position.
24
Chapter 4 – Setting up an array
Chapter 4
S
Se
ettttiin
ng
gu
up
pa
an
na
arrrra
ay
y
This chapter explains how to:
Ö
Ö
Ö
Ö
Ö
Set RAID level on the RA4000e Series
Create an array
Remove and replace drives from an array
Connect RA4000e Series to the host computer
Set the time and date on
Array creation flowchart
Setting up an array on is simple. This chapter will lead you though the following steps:
z
Use the RAID level selector to set the RAID level (0, 0+1, 5
or 5+spare)
z
Load four drives into the RA4000e Series, then turn on to
create array. Replace any faulty drives.
Connect to
the host
computer
z
When RAID initialization is complete, connect your RA4000e
Series to the host computer.
Set time
& date
z
Set the time and date on the LCD display.
Set RAID
level
Create array
25
RA4000e Series User manual
Setting RAID level
RAID level is set using the RAID level selector
on the rear panel of the RA4000e Series. The
RAID level selector consists of two switches.
The four possible combinations of switch
position correspond to the four available RAID
settings: 0, 0+1, 5 and 5+spare.
If the RAID level is not matched between the
disk setting and the RAID level selector
setting, the LCD will display the following
two messages alternatively:
(1) “RAID level”
“Unmatched”
(2) “Current: Rx”
“Original: Rx”
Note: Current Rx means the RAID level setting
of RAID level selector
Original Rx means the RAID level setting
of current disks
For example:
Supposed the RAID level selector is R0, but the disk setting detected from disks is R5, the LCD will display
the following two messages alternatively:
(1) "RAID Level"
"Unmatched”
(2) "Current : R0"
"Original : R5"
Solution: At this situation, RAID cannot work, users should choose one of the following options :
(1) Shut down the RA4000e Series and tune the RAID level selectors to R5.
OR
(2) Re-plug the four disks and re-create the Array to R0 (But data in the R5 disks will be lost due
to the destructive initialization )
26
Chapter 4 – Setting up an array
The RA4000e Series must be powered off to change RAID level.
To change RAID level:
1.
Power off
2.
Set the new RAID level using the RAID level selector
3.
Remove all four disks
4.
Power on
5.
Install the four disks to start RAID initialization
Changing RAID level may lead to the loss of all data on the array.
27
RA4000e Series User manual
Setting RAID 0
1. Ensure the RA4000e Series is turned off.
2.
Move both selector switches 1 and 2 to ON
as shown.
Setting RAID 0+1
1. Ensure the RA4000e Series is turned off.
2
Move selector switch 1 to ON and 2 to OFF
as shown
Setting RAID 5
1. Ensure the RA4000e Series is turned off.
2
Move both selector switch 1 and 2 to OFF.
Setting RAID 5+spare
1. Ensure the RA4000e Series is turned off.
2. Move selector switch 1 to OFF and 2 to ON.
Initially, in a R5+spare array, the drive in the bottom drive carrier is the
hot spare and its status indicator will be shown amber for notification.
In a RAID 0+1 array, disk 1, 2 and disk 3, 4 are two independent RAID 1
group. This allows one disk from each separate R1 group to fail
simultaneously.
28
Chapter 4 – Setting up an array
Creating an array
Create a new RAID
1. Ensure that four drives are installed.
2. Ensure that the RAID level selectors are
correctly positioned for the desired RAID
level.
3. Connect a power cable.
4. Turn on the power switch.
5. Install drives to begin initialization.
The RA4000e Series will check the status of the installed drives. If all of four drives are brand
new or never been used in RA4000e Series then the initialization of the desired RAID level
array will begin automatically.
If any one of disks you installed has been used in RA4000e Series before, then RA4000e
Series will have a notification on LCD to remind if you really want to initialize a new RAID with
previously used DISK to prevent wrong operation caused data loss.
The RA4000e Series confirms with you that “Create New RAID” and you can select “Yes” by
button to re-create new RAID or “No” to retrieve existing RAID according to current drives
Four drives should usually be installed for initialization to begin. If four
drives are not installed when the power is turned on, the alarm will
sound. A “RAID Fail” message will also display unless:
Ö
RAID 5+hot spare has been set
Ö
The bottom three drive carriers have drives installed.
In this case, the initialization of a RAID 5 array will take place.
The RAID capacity determined on the RAID level and the capacity of
drives you installed in , for an example:
If configuring as R5 and install 4 drives each of them are 10 GB, 20 GB,
30 GB, 40 GB to create an array then the total RAID capacity will be 30
GB.
If a red disk status indicator shows, check to make sure the appropriate drive is:
29
RA4000e Series User manual
z
Locked
z
Installed correctly
z
Not faulty (if necessary, the drive should be replaced).
The alarm will sound in case of RAID failure. Press the Enter / Mute
button to the right of the display to silence the alarm.
Over 2TB capacity
The RA4000e Series supports over 2TB capacity. If your operation system (e.g. Windows
Vista) that supports a SATA device with over 2TB capacity. After create the array, you can
have the setting to enable over 2TB capacity by the scroll button. The below steps will guide
you to enable over 2TB capacity.
1. Create a new RAID.
2. Select scroll button to find the capacity setting item 「Enable over 2T」on LCD panel.
Press ENT button to continue.
3. Select YES to enable over 2TB capacity.
The device over 2TB capacity should be supported by Operation
System (e.g. Windows Vista). Please refer to Chapter 5. Partitioning
the array with over 2TB capacity to partition the device.
If system power is turned off midway through array initialization, the
process will continue from its point of interruption when power returns.
30
Chapter 4 – Setting up an array
Checking the status of RA4000e Series
The status of the RA4000e Series is given by the LCD display. Press the scroll button to the
left of the display to scroll through information about the array. The following information is
available:
Ö
Ö
Ö
Ö
Ö
Ö
RAID level and Capacity
Disk model
Disk DMA mode and capacity
Firmware Version
Serial Number
Fan Status and Temperature Status
A full list of LCD display messages is given in Appendix C
31
RA4000e Series User manual
Removing / replacing a drive
What if a disk fails?
If a disk drive fails, the disk status indicator of the disk carrier will light red and the alarm will
sound. When this happens, you should replace the failed disk.
The failure or removal of a single drive in a R5 array will not lead to failure of
the array. The failure or removal of a single drive in a R0 array will lead to
loss of all data on the array and the entire array must be re-initialized.
There is no need to immediately replace a failed disk in a R5+spare array. The
hot spare disk will be brought on line automatically.
The alarm can be silenced by pressing the Enter / Mute button to the right of
the display.
Swapping drives
The hot swap function for R5 arrays enables failed disks to be swapped while the array is
powered on. RAID rebuilding will be processed automatically in the background and the
RA4000e Series will record its progress. If the host system is shut down or powered off
abnormally, the RA4000e Series will continue the disk rebuilding process after power is turned
on again.
A hard disk in a R5 array should not be replaced when the system is turned off.
Doing so may leads to loss of data. Always hot swap disks in a R5 array.
32
Chapter 4 – Setting up an array
Removing a drive
1. Pull the drive carrier handle.
2. Slide the drive carrier out of the RA4000e Series.
3. Remove four screws from the tray and lift out the
disk drive.
33
RA4000e Series User manual
Connecting to a host computer
Once the array is initialized, you can connect the RA4000e Series to your host computer.
The RAID cannot be recognized by Operating System before initialization
complete.
To connect to the host:
1. Power on RA4000e Series and follow the
instructions earlier in this chapter to
establish a RAID array.
2. Connect one end of the supplied eSATA
cable to the eSATA port and the other end
to a spare eSATA port on your host
computer.
3. The host computer should detect the
presence of the RA4000e Series. Turn to
the next chapter for instructions on
formatting your array.
Advanced users wishing to remotely monitor the status of their array should
connect RA4000e Series via an RS-232 cable to a terminal or computer
hosting a terminal emulation program.
34
Chapter 4 – Setting up an array
Setting the Display Time & Date
Press down the right hand (Enter) button for over five seconds to enter or change the time and
date displayed on the display. When you release the button, the date and time setting screen
will show:
1. First enter the year. Change the displayed
value by pressing the left hand (Scroll)
button. When the correct value is
displayed, press the Enter button to move
to the next field.
YY/MM/DD HH:MM
03/11/23 19:27
2. Enter the month in the same way then
move to and enter the date.
3. Press the Enter button to move to the hour
filed. Enter the time in the 24-hour clock
format.
4. Press Enter when you have entered the
correct minute value to complete time and
date entry.
35
RA4000e Series User manual
Chapter 5
P
Pa
arrttiittiio
on
niin
ng
g tth
he
ea
arrrra
ay
y
This chapter explains how to partition the array in Windows
2000/2003/XP/ME, Windows Vista, Linux, Mac operating
systems.
Partitioning the array - Windows
The array must be partitioned before it can be used. To do this on a Windows operating
system:
1. Establish the array and connect to the host
computer following the instructions in the
preceding chapter. Make sure no error
messages are showing on the LCD display.
2. Turn on the host computer.
3. On the desktop, right click the My
Computer icon.
4. Select Manage. The Computer
Management dialog box will appear.
5. In the Computer Management dialog box,
select Disk Management from the left hand
menu. The array will appear in the lower
right section of the dialog box as a disk
marked unallocated.
Other disks attached to the host machine,
such as the main drive of the machine, will
have an assigned letter (e.g. C:) for the
parts of the disk (partitions) that are
accessible to the operating system. These
are listed in the upper right part of the dialog
box. You must partition the disk and make it
accessible to the operating system.
36
Chapter 5 – Partitioning the array
6. Right click on the disk representing the
array and select Create Partition. Follow
the wizard to create one or more partitions
on the array.
7. When you have completed creating a
partition, the array will appear as a disk in
the disk management section of the
Computer Management dialog box.
37
RA4000e Series User manual
Partitioning the array - Linux
The array must be partitioned before it can be used. To do this on a Linux operating system:
1. Establish the array and connect to the host
computer following the instructions in the
preceding chapter. Make sure no error
messages are showing on the LCD display.
2. Turn on the host computer.
3. Check to confirm the operating system has
detected the array: type “df”
The array will be listed as shown at a
temporary location (/tmp). The code given
the array depends on the host interface
type. Arrays connected through a USB or
IEEE 1394 interface will be assigned a
code sda (sdb, sdc etc.). Arrays
connected through a serial ATA interface
will be assigned a code hde (hdf, hdg etc.)
as in the example shown.
When you have confirmed that the array
has been detected:
4. Enter the command to format the disk
(array): fdisk /directory/device name (e.g.
fdisk /dev/hde).
5. When the disk is formatted, you should
partition the disk. Call up the help screen as
shown to identify the correct command to
add a partition.
6. Enter the command to add a partition (in
the example given, the command is “n.”)
7. Enter the command to create a primary
partition then enter the number of primary
partitions you wish to create.
38
Chapter 5 – Partitioning the array
8. Enter the command to create a Linux
second extended file system on the array.
In the example, the command is mke2fs
/directory/device (mke2fs /dev/hde).
9. Assign the array a location: Enter mount
/directory/device /location (mount
/dev/hde /tmp).
39
RA4000e Series User manual
Partitioning the array – Mac OS X
The array must be partitioned before it can be used. To do this on a Mac operating system:
1. Establish the array and connect to the host
computer following the instructions in the
preceding chapter. Make sure no error
messages are showing on the LCD display.
2. Turn on the host computer.
3. When the array is detected by system, it will
be shown as an untitled device on desktop.
4. Executing Disk utility to begin partitioning
array, (Disk utility is located
Applications/Utilities). The Disk utility
dialog box appears, and the array will
appear in the left menu of window as an
untitled disk.
Other disks attached to the host machine,
such as main drive of the machine, will
have an assigned name for the parts of the
disk (partition) that are accessible to the
operating system. These are listed in the
left hand menu of dialog box. You must
partition the disk and make it accessible to
the operating system.
5. Choosing by click in left menu and click on
tag “partition” to fill the name and size of
the array. The array could be created to be
a single volume or several volumes,
determined by intention of user. Then click
Partition, which located lower right corner
of dialog box.
6. The confirmation dialog will be pop out to
confirm again. Click Partition to continue
procedure.
40
Chapter 5 – Partitioning the array
7. The partition will then begin, and process is
been showing as creating partition map in
lower right corner of dialog box.
8. When you have completed creating a
partition, the array will appear as a disk in
storage list in left menu, and be put on
desktop as shortcut.
41
RA4000e Series User manual
Partitioning the array – Vista
The array must be partitioned before it can be used. To do this on a Windows Vista operating
system:
1. Right click Computer and click Manage.
2. From the Computer Management window,
select Disk Management.
3. Windows operation system will list all the
hard drives that are installed on the system.
Locate the RA4000e Series drive that is
represented by the
icon. Right click the
icon and select Initialize Disk.
4. The Initialize Disk dialog box will appear,
select the disk number and select the MBR
(Master Boot Record) partition style. Click
OK to partition.
If over 2TB capacity is needed, please
choose GPT (GUID Partition Table) to
partition.
5. In the drive box to the right shows
Unallocated, right click and select New
Simple Volume.
6. The New Simple Volume Wizard dialog box
will appear, click Next to continue.
7. After selecting the partition type, specify the
partition size, and assign a drive letter, the
Format Partition dialog box will appear. In
addition to regular formatting, you can also
choose Quick Format, which allows faster
formatting by skipping the scan of all disk
sectors. Click Next to start the format
process.
8. Your drive should now appear in your
Computer and ready for use.
42
Appendix A – FAQ
Appendix A
F
FA
AQ
Q
If you encounter a problem while using the RA4000e Series, check this section for help.
1. My Operating System is Linux. I have enabled the over 2TB capacity setting, but I
still cannot partition a device over 2TB in OS. Why?
Ö The RA4000e Series is over 2TB available, but most OS still cannot support SATA
device to over 2TB capacity. Please refer to the below lost for choosing the OS.
a) Microsoft Windows Vista
2.
I have connected the RA4000e Series, but it does not appear in the motherboard
BIOS. Why?
Ö Ensure that an array is initialized completely.
3.
How should I react to disk failure?
Ö For a R5/R0+1 array, you should replace the failed disk. Data rebuilding will then
begin.
Ö For a R5+hot spare array, data will be rebuilt automatically to the hot spare disk. There
is no need to immediately replace the failed drive.
Ö The capacity of new DISK you installed must equal or larger than the smallest disk in
the RA4000e Series. Otherwise, it will be rejected by the RA4000e Series, though it
has no any damage.
4.
How should I react to a disk failure while creating a RAID5?
Ö Replace the failed DISK with another of equal or larger capacity. The array will
re-initialize from starting.
5.
If I only have two or three disks, can I create a RAID?
Ö 2 disks: No. need at least 3 disks to configure R5+hot spare
Ö 3 disks: Yes, but you can only choose R5+hot spare. The three disks must be installed
in the bottom three disk carriers with the top layer – the hot spare location, left empty.
43
RA4000e Series User manual
6.
Why does the display read “unmatched”?
Ö The RAID level selector is not set to the level of the existing array. Please choose one
of the following options :
Supposed the RAID level selector is R0, but the disk setting detected from disks is R5.
(1) Shut down and tune the RAID level selector to R5.
or (2) Re-plug the four disks and re-create the Array to R0 (But data in the R5 disks will be
lost due to the destructive init )
7.
If I really want to re-create a new RAID. How should I do?
Ö Remove all disks.
Ö Power off the RA4000e Series, set up RAID level by selector switch than power on the
RA4000e Series.
Ö Plug in all of disks to initialize new RAID.
Ö If you use previous disks, will show a message “Create New RAID?” to confirm with
you if you really want to create a new RAID. Please choose “Yes” by right button, the
initialization will then begin.
Ö Please notice that the procedure will erase all data of the four disks.
8.
The host computer cannot detect the RA4000e Series. What should I do?
Ö Make sure the host interface connection cable is attached securely to ports on and the
host and is not damaged.
Ö Check the display for error messages.
9.
A disk has failed. What should I do?
Ö Swap the failed disk with one of the other three disks and turn on. If the same disk fails,
replace the disk. If the failure reappears at the same drive carrier, either the drive
carrier or is faulty. Perform the next step.
Ö Swap the position of the drive carrier that failed twice and turn on. If the same drive
carrier fails, replace it. If the failure reappears at the same drive carrier slot, the
RA4000e Series is faulty. Perform the next step.
Ö
The RA4000e Series appears to have an internal malfunction. Consults your dealer.
44
Appendix A – FAQ
10. Two disks have failed. What should I do?
Ö Swap the positions of the failed disks with the remaining two disks. If the same disks
fail, replace them. If the failures reappear at the same drive carriers, either the drive
carriers or is faulty. Perform the next step.
Ö Swap the position of the drive carriers that failed twice with the working drive carriers
and turn on. If the same drive carriers fail, replace them. If the failures reappear at the
same drive carrier slots, the RA4000e Series is faulty. Perform the next step.
Ö
The RA4000e Series appears to have an internal malfunction. Consult your dealer.
11. Three disks have failed. What should I do?
Ö Swap the single functioning disks with each of the failed disks in turn. If the functioning
disk continues to function at its new location, the original disk was faulty and should be
replaced. If the functioning disk does not function at any of the three other locations,
the drive carriers for those location or the RA4000e Series is faulty. Perform the next
step.
Ö Swap the functioning drive carrier in the same way to find out if the drive carriers or the
RA4000e Series. Replace any malfunctioning drive carriers.
Ö Consult your dealer if the RA4000e Series appears to be faulty.
12. Four disks have failed. What should I do?
Ö If four disks have failed, you will need to use another disk that you know is functioning.
Use this disk in the same way as outlined in the previous answer to find out if the
malfunction is with the original disks, the drive carriers or RA4000e.
13. What should I do when I see below error message on LCD?
Ö Condition 1
R A I D
F a i l
C o d e : 0
Note: not enough number of function disks for a RAID to operate
45
RA4000e Series User manual
Solution: Install all of 4 disks to conform to create a new RAID.
Ö Condition 2
R A I D
F a i l
C o d e : 1
< x x x x >
Note: Represents disk sequence is wrong, and the current sequence displayed within <>
Solution: Replace the sequence of disk as original.
Example:
<2134>: disk 2 and disk 1 sequence is reversed.
<13x4>: the original disk 3 is put into tray 2 and the original disk 2 is not plugged or failed.
Ö Condition 3
R A I D
F a i l
C o d e : 2
Solution: To create a new RAID or you should call AVerMedia product support center to try to
save the data from system.
Ö Condition 4
B a t t e r y
F a i l e d
Note: Battery is low, missing, or failed.
Solution: Please contact with your distributor or vendor to change a new battery
Ö Condition 5
F a n
F a i l e d
Note: Fan is low, missing, or failed.
Solution: Please contact with your distributor or vendor to change a new Fan.
46
Appendix B – Glossary
Appendix B
G
Gllo
os
ss
sa
arry
y
Array
See Disk Array.
Array Management Software
The body of software, that provides common control and management for a disk array. Array
Management Software most often executes in a disk controller or intelligent host bus adapter,
but may also execute in a host computer. When it executes in a disk controller or adapter, Array
Management Software is often referred to as Firmware.
Cache
Controller memory used to speed up data transfer to and from a disk.
Disk Array
A collection of disks from one or more commonly accessible disk controllers, combined with a
body of Array Management Software. Array Management Software controls the disks and
presents them to the array operating environment as one or more virtual disks.
Firmware
See Array Management Software.
Host Computer
Any computer system to which disks are directly attached and accessible for I/O. Mainframes,
and servers, as well as workstations and personal computers, can all be considered host
computers in the context of this manual, as long as they have disks attached to them.
Parity
Parity information is redundancy information calculated from actual data values. If any single
piece of data is lost, the data remaining and the parity information can be used together to
compute the lost data. Parity information can either be stored on a separate, dedicated drive, or
be mixed with the data across all the drives in the array.
47
RA4000e Series User manual
RAID (Redundant Array of Independent / Inexpensive Disks)
A disk array in which part of the storage capacity is used to store redundant information about
user data stored on the remainder of the storage capacity. The redundant information enables
regeneration of user data in the event that one of the array member disks or the access path to
it fails. See Parity. Different RAID level offer different data throughput speeds and fault
tolerance (data redundancy). RAID 0 does not feature redundant information but is nonetheless
considered a special type of RAID.
Serial ATA (Serial Advanced Technology Attachment)
Serial ATA (often abbreviated as SATA or S-ATA) is an advance on the commonly used
Parallel ATA interface for data storage devices. Serial ATA allows data transfer up to 1.5 Gbps.
It has an additional advantage parallel ATA in that cables are thinner, so airflow within computer
cases is less impeded, and can extend to one meter in length (against only 40 cm for parallel
ATA).
.
48
Appendix C – LCD Display Messages
Appendix C
L
LC
CD
DD
Diis
sp
plla
ay
yM
Me
es
ss
sa
ag
ge
es
s
When the system power is turned on, the following message will be
always first displayed:
A
V
e
B
r
o
M
o
e
t
d
.
i
.
a
.
If the system installs 4 disks with a RAID level, this message will be next.
I
n
i
A
t
V
i
e
a
r
l
M
i
e
z
d
e
i
a
D
i
s
k
s
Over 2TB capacity setting
E
P
n
r
a
e
b
s
l
s
e
E
o
N
v
T
e
r
s
e
2
l
T
e
c
t
If you would like to enable the function of support over 2TB capacity, press the
button “ENT” to select this function, the next message will be displayed.
At this condition user presses the scroll buttons, the below messages will be
displayed:
E
(
n
Y
a
E
b
S
l
)
e
o
v
e
r
2
T
E
n
a
b
l
e
o
v
e
r
2
T
(
N O )
When use presses “ENT” after the new condition select, the RA4000e Series
will reboot.
49
RA4000e Series User manual
RAID initialization
„ Create new RAID
When the system is powered on and it’s ready, replace 4 disks, the
following message will be displayed to ask user to confirm the
initialization process.
C
(
r
N
e
a
t
e
N e
W
R A l
D ?
O
)
(
Y
E
S
)
User can press the MENU or ENTER button to select NO or YES to
confirm your selection
and move to the next operation.
„ RAID initialization started
After select YES, system will automatically enter the RAID
initialization state by showing the disk initialization progress on the
LCD display.
R
A I
D
I
N I
T
x
x
.
x
%
T
o
t
a
l
:
x
x
x
x
G B
Where xx.x % represents the percentage of RAID capacity being initialized.
„ RAID initialization completed without error
R
x
If there is no error during initialization, LCD panel will display the
following message upon finish the initialization stage.
A I
D
I
N I
T
1
0
0
%
x
x
x
G B
I
N I
T
O K !
50
Appendix C – LCD Display Messages
„ RAID initialization failed
If there is any disk error happens on one of the 4 disks, for example
disk 2, the LCD will display one of the following two messages
respectively for disk failure or bad sectors detected:
R
D
A
2
I
R
D
A
2
I
D
o
D
B
f
I
f
N
l
I
i
T
n
N
a
I
d
I
s
T
e
F
a
i
l
e
d
F
t
a
o
i
r
l
s
e
d
e
c
System ready
After the system is powered on with all 4 disks successfully initialized, it
will display the following message:
A
V
e
r
M
e
d
i
a
R e
a
d
y
h
h
:
m m
Where hh:mm represents the hour and minutes of current time if being
correctly set.
RAID and disk status messages
Under system ready condition, if user presses the MENU button one by
one, the LCD will display message in the following sequence:
RAID level Setting and Total RAID Capacity:
L
1
e
2
v
0
e
l
G
5
B
Disk information: Vendor, model # (for example: Western
Digital Caviar 7200rpm 120G)
D
W
i
D
S
1
k
2
0
1
0
B
B
51
RA4000e Series User manual
Disk information: mode, Capacity
S
e
r
i
a
l
A
T A
1
2
0
G B
Repeat messages 6.2.5.1 to 6.2.5.3 until all 4 disks information being
displayed
System firmware version:
F
V
i
e
r
r
m
:
w
1
a
.
System serial number:
S
e
r
i
a
l
0
0
0
9
7
6
r
0
1
e
0
N
0
System fan speed and temperature:
F
a
n
:
3
6
0
0
T
e
m p
e
r
a
t
u
0
m
0
b
0
e
0
r
2
3
8
0
u
r
r
p
e
m
:
4
0
。
C
Error and failure messages
Error or failure messages will be displayed on LCD panel under the
following conditions:
Disk failure message: if one of the 4 disks fails in the operation
D I
S
K x
F
a
i
l
u
r
e
Disk bad sector messages
D
I
S
K
x
b
a
d
:
Y
T
o
t
a
l
b
a
d
:
x
x
“DISK x bad Y”: It means disk x has Y bad sector. “Total bad xx”: it means total
xx bad sectors had done. If the DISK has remapped more than 8 sector, the
RA4000e Series will beep to let the user know how bad of the drive.
52
Appendix C – LCD Display Messages
D
I
S
K
x
F
a
i
l
u
r
e
B
a
d
s
e
c
t
o
r
:
1
0
“DISK x Fail” “Bad sector: 10”: It means if the bad sector count of DISK has
more than 10 or equal 10 sectors, the RA4000e Series will kick the DISK out.
D
B
I
a
S
d
K
s
x
e
c
F
t
a
o
i
r
l
:
u
Y
r
Y
e
/
1
5
“DISK x Fail” “Bad sector:yy/15”: It means DISK x has Y bad sectors and the
number 15 means the total remapped area. In the RA4000e Series remap
policy, when the total bad count to 15, the controller will start to compare each
DISK of bad sectors count to determine which DISK has the maximum bad
sectors and then the controller will kicked it out.
RAID failure message: if the RAID crashes and the data cannot be
recovered
R A I
D
F
a
i
l
C o
d
e
0
“Code 0” represents not enough number of function disks for a RAID to
operate
R
C
A I
D
F
a
i
l
o
d
e
1
<
1
3
X
4
>
“Code 1” represents the disk sequence is wrong with current sequence
displayed within <>. Examples:
„ <2134>: disk 2 and disk 1 sequence is reversed.
„ <13x4>: the original disk 3 is put into tray 2 and the original disk 2
is not plugged or failed.
„ <423s>: the spare disk is put in the tray 4 and original disk 4 is put
in the tray 1
R
C
A I
D
F
a
i
l
o
d
e
2
“Code 2” represents the array has been failed but of 4 disk exist.
53
RA4000e Series User manual
RAID configuration error message:
The following two messages will be displayed alternatively when the
setting of RAID level selectors does not match the existing disk RAID
level setting:
C
O
u
r
R
U
A
n
I
m
D
a
r
i
r
g
e
i
n
n
t
L
c
e
h
v
e
e
d
t
a
:
l
R
:
5
R
0
l
The system will stop working until users choose one of the following
options:
„ Shut down RA4000e Series and tune the RAID level selectors to
R5
„ Re-plug the four disks and re-create the RAID to R0 (but data in
the R5 disks will be lost)
Fan failure message: fan can not function normally
F
A N
F
a
i
l
1
0
0
r
p
m
Where the speed of failed fan is 100 rpm
o
Overheat message: will be displayed when temperature > 50 C
T
e
m p
e
r
a
t
u
r
e
!
!
。
。
5
1
C
>
5
0
C
„ Disk shut down message: will be displayed when temperature >
55oC
O
v
D
e
i
r
s
T
k
e
S
m
h
p
u
e
t
r
d
a
o
t
w
u
n
r
!
e
54
Appendix C – LCD Display Messages
Disk rebuilding messages
The system will display the disk rebuilding progress when a failed disk is
replaced by a new one.
D x
R e
b
u
i
l
d
x
x
.
x
T
o
t
a
l
:
x
x
x
G B
Where xx.x represents the percentage of RAID capacity is being rebuilt.
If there is no disk error during rebuilding, the LCD panel will display the
following message upon finishing the initialization stage.
D x
R e
b
u
i
l
d
1
0
0
x
x
x
G B
O K !
%
%
„ If the capacity of newly installed disk (diskx, 80GB, in the example
below) is less than the minimum capacity required for rebuild, the
LCD panel will display the following message.
D
8
x
0
R
G
e
B
b
u
<
i
1
l
2
d
0
F
G
a
B
i
l
D
D
„ If there are too many bad sectors detected in the newly installed disk
during rebuilding process, the LCD panel will display the following
message.
x
R e
b
u
i
l
d
F
a
i
l
x
B a
d
s
e
c
t
o
r
s
D
D
„ If the newly installed disk can not be accessed (and thus fails), the
LCD panel will display the following message.
x
R e
b
u
i
l
d
F
a
i
l
x
O f
f
l
i
n
e
55
RA4000e Series User manual
Time setting
After the Enter button is pushed for over five seconds and released, the
following message will be displayed for users to change the time and
date.
Y
x
Y
x
/
/
M
x
M
x
/
/
D
x
D
x
H
x
H
x
:
:
M
x
M
x
To press the MENU button to select between 0 to 9, and press the Enter
button to confirm your selection and move to the next operation.
Start by adjusting the year (YY), then move to the month (MM), the day
(DD), and finally the hour (HH) and minute (MM) (the time is measured in
the 24-hour clock format).
Pressing the Enter button on the final selection will set the time and date.
56
Appendix E – Contact AVerMedia
Appendix D
U
Up
pd
da
attiin
ng
gF
Fiirrm
mw
wa
arre
e
The RA4000e Series is shipped with firmware installed. You may however wish to install new
or upgraded editions of the firmware. Ask your vendor about the latest firmware edition or
refer to the AVerMedia website http://www.avermedia.com
Once new or updated firmware has been obtained, it can be downloaded to from a host PC
with third party communication software, such as HyperTerminal, that supports ANSI terminal
emulation. Other terminal programs may be used in place of HyperTerminal to communicate
with the RA4000e Series. However, the setup process for other terminal software may differ
from that outlined in this chapter.
Array data and configurations are not affected by updating of firmware.
HyperTerminal is bundled as standard with Microsoft Windows operating
systems. It will be found in the Communications folder. The program can also
be downloaded from Hilgraeve Software at http://www.hilgraeve.com/htpe/
1. Ensure the RA4000e Series is turned off.
2. Connect one end of the supplied RS-232
cable to the RS-232 port on the rear of
and connect the other end to one of the
host computer’s COM ports.
57
RA4000e Series User manual
3. Launch HyperTerminal from the desktop of
the host computer (Start > Programs >
Accessories > Communications >
HyperTerminal).
4. The Connection Description dialog box
will appear (if this is the first time you have
run HyperTerminal, you will first be
prompted to enter information about your
location). Enter a name to identify the
connection (e.g. ) and select an icon to
represent the connection. Press OK.
5. The Connect to dialog box appears.
Select COM1 or COM2 from the Connect
using: dropdown menu, depending on
which port is linked to . Click OK.
6. The COM Properties dialog box will
appear. Set the following values:
Bits per second: 19,200
Data bits: 8
Parity: None
19200
Stop bits: 1
Flow Control: Xon/Xoff
7. Click OK. The HyperTerminal connection
to is now established.
58
Appendix E – Contact AVerMedia
8. Turn on and press Esc on the host
computer keyboard. The >>>>> prompt
will appear.
9. Type in the command”download”.
10. When prompted Enter '1'
Code type ”1”.
===
Download
Mode
======
******Choose "1" to download firmware.
Enter '1'
to Download Firmware
to Download
'ESC'
exit
'r'
reset
- Version: Boot--- 01 (a)--Downloading Code!
04
11. Locate the updated firmware file to send. If
using HyperTerminal, go to the Transfer
menu and select Send Text File…
12. Send the firmware file as a text file. The file
will start to download.
13. When the file has downloaded, After
restarted, the firmware updating is
finished, and you can check it on LCD
panel.
59
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