Marketplace User Manual

Marketplace User Manual
Table of Contents
1.
General ................................................................................................................................................ 3
1.1
Scope ........................................................................................................................................... 3
1.2
Role .............................................................................................................................................. 3
2.
Log In ................................................................................................................................................... 4
3.
Listings ................................................................................................................................................. 7
3.1
Publish listing .............................................................................................................................. 7
3.2
Manage listings ......................................................................................................................... 10
3.3
Search listings........................................................................................................................... 13
3.3.1
4.
Matching results................................................................................................................ 16
Suspensions ...................................................................................................................................... 22
4.1
Request suspension ................................................................................................................ 22
4.2
Suspension status .................................................................................................................... 25
4.3
Manage suspensions ............................................................................................................... 26
5.
Manage e-mails ................................................................................................................................... 28
6.
Manage Profile .................................................................................................................................. 29
7.
Log Out .............................................................................................................................................. 33
2
1.
General
Welcome to the CIMSuPro Marketplace User Manual.
The purpose of this manual is to provide guidelines for the CIMSuPro Marketplace users.
1.1
Scope
To encourage trade between CARICOM member states it was decided that manufacturers
within the CSME should first seek and purchase within the CSME. The Suspension Mechanism
was set in place to administratively handle this procedure and grant suspension to acquire
outside the CSME if the product is not available within the CSME. This procedure has shown to
be cumbersome, time consuming and sensitive to time constraints.
The CARICOM INTERACTIVE MARKETPLACE & SUSPENSION PROCEDURE will create a
managed market place for CARICOM companies to post, not only their raw materials and
packaging but also their finished products to the CSME purchasers. The seller is responsible for
up to date information of their products. This list will actually be a –non approved list of
ineligibles‐ where a purchaser can be matched immediately with a supplier bypassing the
suspension procedure. If this match was not made or the product does not meet the technical
requirements the suspension procedure will still be put into effect. This method should relief the
secretariat the guess work and the urge to match suppliers and purchasers.
1.2
Role
Marketplace Users
You as the marketplace user can act simultaneously as a supplier or as a purchaser. You will be
able to “display” your products on the marketplace or seek for one. Further you will be able to
manage your own profile, listings and requested suspensions.
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2.
Log In
The first step to start using the CIMSuPro marketplace, is to login using the following URL
address:
http://cimsupro.com
Registration
For the first time you as the supplier or the purchaser has to register to become an eligible
participant of the Marketplace. Click on the “Register for an account” button in the header to
register for an account.
The following page will appear. Fill in the registration form and then click on the “Create” button.
4
After registering the Competent Authority of your country will validate the registration and
activate your account. You will be informed by e-mail when your account has already been
activated and is ready to use.
5
When your account is activated, you can login with your e-mail address and password by
clicking on “Login” in the header.
6
3.
Listings
3.1
Publish listing
Both the Supplier and the Purchaser have to use the same form to “display” a product on the
marketplace or seek for one.
You can publish a listing or seek for one by clicking on the “Publish your Ad” button which
appears in the header of every page.
7
You can also publish a listing by clicking on the “My account” tab on the homepage, then
navigating to “Manage your listing” on the sidebar and finally clicking on the “Post a new listing”
button.
8
The “Publish a listing” form will appear. Fill in the form. After selecting a category, choose “Buy”
or “Sell” as type whether you want to display a product or seek for one. It is recommended that
photos should be captured with at least a 5 megapixel camera, in order to be uploaded on the
CIMSuPro marketplace. It is also recommended to add 3 or 4 photos per product. Your listing
location information will be automatically filled in, because it’s linked with your profile
information. After you have completely filled in the form, click on the “Publish” button.
9
If your listing has been posted successfully, the following message will appear.
Your listing is now available on the marketplace.
3.2
Manage listings
You as a supplier are also able to manage your listings. You can manage your listing by clicking
on the “My account” tab on the homepage and then navigating to “Manage your listing” on the
sidebar. An overview of all your posted listings will appear. You have the ability to edit or delete
a listing.
10
Edit listing
By clicking on “Edit” you can edit the information of that listing. The following page will appear.
Edit the desired information and then click on the “Update” button.
After updating the information, the following message will appear.
11
Delete listing
By clicking on “Delete” you can remove that listing. The following pop-up message will appear
and by clicking on “OK”, the listing will be removed.
Finally the following message will appear.
12
3.3
Search listings
Main search
You can search immediately for a listing using the search bar on the homepage. Fill in what you
are looking for, select a category (optionally) and then click on the “Search” button.
CET based Search
You can search through a Common External Tariff (CET) by selecting a CET on the sidebar.
After selecting a CET, click on the “Search” button.
Location based Search
Select a location on the sidebar of your homepage if you want to search within a specific
country of the Caricom. Only the countries with listings will be listed on the sidebar. Click on one
of the locations and you will get an overview of all the posted listings of that country.
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You can go through the listing of the selected country or do a custom search within the country
by filling in the fields on the sidebar and then clicking on “Apply”.
Category Search
You can search within a category by selecting a category on the sidebar of the homepage. Only
the categories with listings will be listed on the sidebar.
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You will get an overview of all the listings from that category. You can go through the listing of
the selected category or do a custom search within the category by filling in the fields on the
sidebar and then clicking on “Apply”.
15
3.3.1 Matching results
If there are matching results, click on one of the results and you will see the information of that
listing.
16
Note: You can initiate a suspension procedure if there are no matching results after searching
or the product does not meet the technical requirements. See paragraph 4.1 to request for
suspension.
Contact Publisher
If you are satisfied with the result, you have the ability on the sidebar to contact the publisher.
Write a message and then click on the “Send” button.
If your message has been sent successfully, the following message will appear.
17
Leave Comment
You have the ability to leave a comment on a listing that will be visible for all marketplace
visitors. Write your comment and then click on the “Send” button. You can also view previous
comments posted by other marketplace users.
If your comment has been posted successfully, the following message will appear.
18
Share listing
You can send the listing to a friend by clicking on the “Share” button.
19
The following page will appear. Fill in the necessary information and then click on the “Send
message” button. Your friend will be informed by e-mail.
If your message has been sent successfully, the following message will appear.
20
Report listing
You have the ability to report a listing by clicking on one of the listings and then on the “Report
this ad” button on the sidebar.
The following dialog box will appear. You can report the ad for one of the following reasons.
After reporting, the following message will appear.
21
4.
Suspensions
4.1
Request suspension
If there are no matching results you can request for suspension by clicking on the “Click here to
initiate suspension procedure” button.
22
If you are not satisfied with the results or the product does not meet the technical requirements,
you can also initiate a suspension procedure by clicking on the “Request for suspension” button
on the sidebar.
You can also request for suspension by clicking on the “My account” tab on the homepage, then
navigating to “Manage your suspensions” on the sidebar and finally clicking on the “Request for
suspension” button.
23
The suspension form will appear. Fill in the form. A description of the fields will appear when
hovering on every field. After you have completely filled in the suspension form, click on the
“Send” button.
24
If your suspension form has been processed successfully, the following message will appear.
4.2
Suspension status
Your requested suspension will be handled by the Competent Authority of your country and
within 16 days you will get a response.
If a supplier is found within 9 days you will receive an e-mail with details about the supplier. You
can contact the supplier directly.
If it turns out that there really is traded between you and supplier, the Caricom Secretariat will
decline your suspension request. You will receive an e-mail with the declined form.
If no supplier is found within 9 days you will receive an e-mail with the granted form within 7
days.
25
4.3
Manage suspensions
By clicking on the “My account” tab on the homepage and then navigating to “Manage your
suspensions” on the sidebar, you will get an overview of all your requested suspensions.
Download
You can download your suspension form in PDF format by clicking on the file name.
26
Re-request
You can also re-request one of your suspensions by clicking on the “Request again” button. The
suspension form of that request will appear. You have the ability to edit the information and then
click on the “Send” button. From that moment a new suspension procedure has been started.
The re-request button is intended to give users prefilled suspension forms, for example if you
are a company who submits the same suspension form every year, then you can use the rerequest option to submit the form without manually filling in everything again.
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5.
Manage e-mails
By clicking on the “My account” tab on the homepage and then navigating to “Manage your emails” on the sidebar, you can send the competent authority of your country a message related
to a suspension case.
You can send a message by clicking on the “Compose” button. Write your message and then
click on the “Send” button.
If your message has been sent successfully, the following message will appear.
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6.
Manage Profile
You can manage your profile by clicking on the “My account” tab on the homepage and then
navigating to “Manage your profile” on the sidebar. The following page will appear. After
changing your profile information, click on the “Update” button.
29
The following message will appear.
You can modify your e-mail address or password by clicking on “Modify e-mail” or “Modify
password”.
Modify e-mail
The following page will appear if you have chosen to modify your e-mail. Fill in your new e-mail
address and then click on the “Update” button.
If your new e-mail address has been modified successfully, the following message will appear.
30
Modify password
The following page will appear if you have chosen to modify your password. Fill in your current
and new password and then click on the “Update” button.
If your new password has been modified successfully, the following message will appear.
31
Delete account
Further you have the ability to delete your account by clicking on the “Delete Account” button.
The following pop-up message will appear and by clicking on “OK”, your account will be
removed.
If your account has been removed successfully, the following message will appear.
32
7.
Log Out
You can log out of the CIMSuPro Marketplace by clicking on the "Sign Out" button in the
header. The homepage will appear again.
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