Configuration Manual
for the Administrator
Modular ISDN PBX
COMmander쏐 Basic.2
Abbreviations used in this Manual
MSN
MWD
NT
UPS
VoIP
Warning
This is a warning symbol to prevent damage to persons by
dangerous electric voltage.
This is a warning symbol to prevent property damages.
Attention
☞
Three party conference (3 Party)
Charge information during and at the end of the connection
(Advice Of Charge During Call)
AOCE Charge information at the end of the connection (Advice Of
Charge End of Call)
CF
Call forwarding
CCBS Automatic call back on Busy (Completion of Calls to Busy
Subscriber)
CCNR Automatic call back if nobody answers the call (Completion of
Calls on No Reply)
CD
Call deflection by the called partner (Call Deflection)
CD (PR) Forward DDI of a Point-to-Point connection in the central
office (Call Deflection (Partial Rerouting))
CFB
Call Forwarding on Busy)
CFNR
Call Forwarding on No Reply
CFU
Call Forwarding Unconditional
CLIP
Calling Line Identification Presentation
CLIR
Call-by-Call suppression of the presented number (Calling
Line Identification Restriction)
CNIP
Name presentation (Calling Name Identification Presentation)
CNIR
Call-by-Call suppression of the presented name (Calling
Name Identification Restriction)
COLP
Presentation of the reached target number at the caller (Connected Line Identification Presentation)
COLR
Suppression of the reached target number at the caller (Connected Line Identification Restriction)
CW
Knocking (Call Waiting)
DDI
Direct Dialling In number in case of a PTP connection (Direct
Dialling In)
DSP
Digital Signal Processor
ECT
Explicit Call Transfer
GSM
Global System for Mobile Communications
Symbols used in this Manual
3PTY
AOCD
Important
☞
This symbol marks possible misapplication or circumstances that may cause functional restrictions or interferences.
This symbol signals additional advice and tips.
Advice
Multiple Subscriber Number in case of a PTMP connection
(Multiple Subscriber Number)
MWD number = Value added service number
Network termination unit for the basic connection (Network
Termination)
Uninterruptable Power Supply
Internet telephony, voice transmission in IP networks (Voice
over Internet Protocol)
General limitation of legal responsibility and application
Auerswald products are not designed or intended for use in any life-saving and/or life support application and/or nuclear facility. When
using our products for such applications a written agreement by Auerswald for each individual case is necessary in advance.
Copyright
Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permission. Offenders will
be subject to claims for damages. All Rights Reserved.
쏘 Auerswald GmbH & Co. KG, 38162 Cremlingen, 2006
Accessory and Service components
These are available at your authorized dealer or in the Internet shop distriCOM at http://www.districom-online.de (Only shipping in
Germany.)
Table of Contents
Table of Contents
Introduction – Important Information ..................................................................................................................... 6
Security Advice .................................................................................................................................................................................................... 6
Translation Table of the Features ................................................................................................................................................................... 7
Representation of Tones and Ringer Rhythms .......................................................................................................................................... 8
Operation Advice ................................................................................................................................................................................................. 8
Authorization Assignment ................................................................................................................................................................................ 9
Authorization Levels .............................................................................................................................................................................................. 9
Profiles and Properties ....................................................................................................................................................................................... 10
Configuration Guide.................................................................................................................................................................... 11
Basic Configuration with Internal Subscribers and Call Distribution ................................................................................................ 11
Example 1 ............................................................................................................................................................................................................. 11
Logging into the Web Interface ......................................................................................................................................................................... 12
Module Configuration .......................................................................................................................................................................................... 12
Port Configuration ................................................................................................................................................................................................ 12
External Telephone Number Assignment........................................................................................................................................................ 14
Internal Telephone Number Assignment ......................................................................................................................................................... 15
Distributing Calls .................................................................................................................................................................................................. 17
End of Basic Configuration Based on Example 1 .......................................................................................................................................... 19
Putting your PBX into Operation and Testing it .............................................................................................................................................. 20
Adding an Analog COMmander 2TSM (Door/Switching/Music Module) ........................................................................................... 21
Example 2 ............................................................................................................................................................................................................. 21
Installing a 2TSM Module ................................................................................................................................................................................... 22
Logging into the Web Interface ......................................................................................................................................................................... 22
Module Configuration .......................................................................................................................................................................................... 22
Setting up a Door Terminal with Door Opener ............................................................................................................................................... 23
Connecting a Loudspeaker System for Announcements ............................................................................................................................. 26
Connecting a Leak Warning Device (Alarm)................................................................................................................................................... 27
Installing an S2M Module for a Primary Multiplex Interface ................................................................................................................. 29
Example 3 ............................................................................................................................................................................................................. 29
Logging into the Web Interface ......................................................................................................................................................................... 30
Module Configuration .......................................................................................................................................................................................... 30
Port Configuration ................................................................................................................................................................................................ 31
External Telephone Number Assignment........................................................................................................................................................ 31
Internal Telephone Number Assignment ......................................................................................................................................................... 32
Distributing Calls .................................................................................................................................................................................................. 32
Setting up a Day/Night Configuration.......................................................................................................................................................... 33
Creating a Configuration..................................................................................................................................................................................... 33
Copying a Configuration ..................................................................................................................................................................................... 34
Controlling and Setting the PBX Time ............................................................................................................................................................. 34
Configuring the Switching Times ...................................................................................................................................................................... 35
Copying Switching Times ................................................................................................................................................................................... 35
Switching Time Overview ................................................................................................................................................................................... 36
Using a Configuration ......................................................................................................................................................................................... 36
Working with Groups ....................................................................................................................................................................................... 37
Creating and Setting up a Group, as well as
Assigning Subscribers ........................................................................................................................................................................................ 37
Group Status......................................................................................................................................................................................................... 39
3
Table of Contents
Working with Profiles ....................................................................................................................................................................................... 40
Creating, Setting up and Assigning
Subscriber Profiles .............................................................................................................................................................................................. 40
Subscriber Property Overview ........................................................................................................................................................................... 42
Creating, Setting up and Assigning
Group Profiles....................................................................................................................................................................................................... 44
Group Properties Overview................................................................................................................................................................................ 45
Features – Funktion and Configuration............................................................................................................. 46
Call Distribution and Reachability ................................................................................................................................................................ 47
External Call Distribution to Subscribers and Groups ................................................................................................................................... 47
Door Call Distribution .......................................................................................................................................................................................... 48
Second Ringer Bell .............................................................................................................................................................................................. 48
Call Order of the Group Members .................................................................................................................................................................... 48
Call Forwarding for individual Telephones (Subscriber-CF) ........................................................................................................................ 49
Call forwarding for external Numbers (MSN/DDI-CF) ................................................................................................................................... 49
Call forwarding for individual Groups (Group-CF) ......................................................................................................................................... 50
Parallel Call ........................................................................................................................................................................................................... 51
Busy-on-Busy ....................................................................................................................................................................................................... 51
Stay reachable via B Channel Reservation .................................................................................................................................................... 51
ISDN Features ..................................................................................................................................................................................................... 52
Knocking/Call Waiting ......................................................................................................................................................................................... 52
Alternation “HOLD” .............................................................................................................................................................................................. 52
Call Transfer “ECT” (Connect) .......................................................................................................................................................................... 53
Three Party Conference “3PTY” ....................................................................................................................................................................... 53
Number Display “CLIP” on the own Telephone .............................................................................................................................................. 54
Number Display “CLIP” at the called Partner (outbound Number Presentation) ..................................................................................... 54
Calling Line Identification Restriction “CLIR” .................................................................................................................................................. 55
Connected Line Identification Presentation “COLP” (Number Presentation incoming) .......................................................................... 56
Automatic Callback on Busy (CCBS) ............................................................................................................................................................... 56
Automatic Callback on no Reply (CCNR)........................................................................................................................................................ 57
Call Forwarding “CFU/CFB/CFNR/CD (PR)” for external Numbers (MSN/DDI-CF) ............................................................................... 57
Call Charge Information during and at the End of the Connection “AOCD, AOCE” (Charge Pulse).................................................... 58
Reception and Secretary Function and Announcement before Answering..................................................................................... 59
Boss/Secretary Function .................................................................................................................................................................................... 59
Waiting Loop ......................................................................................................................................................................................................... 59
Automatic Waiting Field after Announcement before Answering ................................................................................................................ 59
Transfer of an Exchange Line Access ............................................................................................................................................................. 60
Transfer of existing Calls .................................................................................................................................................................................... 60
Waiting Field (central Reception Telephone) ................................................................................................................................................. 61
Announcement before Answering (Greeting Message) ................................................................................................................................ 62
Call Data and Charges Management............................................................................................................................................................ 63
Recording of Call Data ........................................................................................................................................................................................ 63
Call Data Management via Web Interface (COMlist) .................................................................................................................................... 63
Call Data Printout ................................................................................................................................................................................................. 64
Online Name Search ........................................................................................................................................................................................... 64
Project Assignment.............................................................................................................................................................................................. 65
Separate private from Business Calls .............................................................................................................................................................. 65
Announcements via Speaker and System Telephone ............................................................................................................................ 66
Announcement/Handsfree (InterCom) to individual System Telephones .................................................................................................. 66
Announcement via Speaker ............................................................................................................................................................................... 66
Save Money and get Information away from Home ................................................................................................................................. 67
Call Through ......................................................................................................................................................................................................... 67
4
Table of Contents
Group/Team Functions .................................................................................................................................................................................... 68
Assign, Log in, Log out ....................................................................................................................................................................................... 68
Call Forwarding for Groups ................................................................................................................................................................................ 68
Ringing Sequence ............................................................................................................................................................................................... 69
Timer and Wake-up Functions ....................................................................................................................................................................... 72
Setting the PBX Time .......................................................................................................................................................................................... 72
Timer-driven Switching of Configurations........................................................................................................................................................ 72
Wake-up Function................................................................................................................................................................................................ 73
Update Functions .............................................................................................................................................................................................. 74
Updating the System Telephone Firmware ..................................................................................................................................................... 74
Prefer certain Subscribers or S0 Ports........................................................................................................................................................ 75
B Channel Reservation ....................................................................................................................................................................................... 75
Preferred Exchange Line .................................................................................................................................................................................... 75
Use Security Functions ................................................................................................................................................................................... 76
Emergency Numbers and Priority Function .................................................................................................................................................... 76
Alarm Functions ................................................................................................................................................................................................... 76
Baby Call/Hotline ................................................................................................................................................................................................. 77
Room Monitoring.................................................................................................................................................................................................. 78
Limit Telephone Charges (Cost Control) .................................................................................................................................................... 79
Exchange Line Authorizations ........................................................................................................................................................................... 79
Call Deblocker - outbound (Release Numbers) ............................................................................................................................................. 80
Call Restrictor - outbound (restricted numbers) ............................................................................................................................................. 80
Short-code Dialling Authorization ..................................................................................................................................................................... 81
Call Allowance Account ...................................................................................................................................................................................... 81
Voice over IP (VoIP) ............................................................................................................................................................................................ 82
VoIP and GSM Routing (Exception Telephone Numbers) ........................................................................................................................... 83
Least Cost Routing (Soft-LCR easy) ................................................................................................................................................................ 85
Do-no-Disturb ..................................................................................................................................................................................................... 86
Call Restrictor - incoming (Robinson Numbers) ............................................................................................................................................. 86
Call Deblocker - incoming (VIP Numbers) ...................................................................................................................................................... 86
CTI – Computer assisted Telephony............................................................................................................................................................ 87
LAN-TAPI .............................................................................................................................................................................................................. 87
Hotel Functions for Reception and Room Telephones .......................................................................................................................... 89
Hotel Reception Telephone ............................................................................................................................................................................... 89
Room Telephones ............................................................................................................................................................................................... 90
Print Function ....................................................................................................................................................................................................... 91
Index ................................................................................................................................................................................................................ 92
5
Introduction – Important Information
Introduction – Important Information
In order to install your new PBX, please commission the services of
a trained professional.
This instruction manual thoroughly describes how to configure your
PBX.
In order to get certain information quickly and carefully directed, the
manual will offer you different helps and guide lines:
The table of contents on page 3 gives you an idea of content and
organization of the operating manual.
The index on page 92 helps you to find certain text portions for a
certain term.
In the texts you will be referred to other chapters or pictures with
the help of cross references.
The headlines on each page remind you in which chapter you are
at the present. On the left side of the pages the headlines of the
actual chapter will be repeated. On the right side the headlines of
the paragraph will be repeated.
☞
Dear Customer!
Important
- Read the manual carefully and store it for later reference.
- Pay attention to the information in the additional brochure “Guarantee declaration, information service” in addition to this manual.
- The device described in this manual is made for the indicated use
only. If you are not sure about the intended purpose of the product,
please contact your dealer.
Security Advice
Warning
Touching the voltage carrying conductors or the telephone connections may cause an electric shock dangerous to life. Also individual modules may carry dangerous ringer voltages during operation.
- The case may only be opened by the authorized dealer1.
☞
- Installation work inside the open case as well as maintenance
services involving the keys inside the case are only allowed to be
executed by the authorized dealer 1.
In a PBX among other things personal data are processed
subject to data privacy. These are numbers stored in the
call data management or short messages (SMS) stored in
Important
the system telephones.
In addition to this PBX systems may be attacked by dialer programs
that enforce Internet connections via expensive dial-in numbers.
In general there is no one hundred percent protection against abuse
of PBX functions. Please observe that a protection against abuse is
only granted if ...
... unauthorized persons have no access to the PBX and its programming.
... the available authorizations (programming authorization via internal S0 port, programming authorization, exchange line authorization,
Call Restrictor etc.) are used reasonable.
... all options to assign passwords are consequently used. A responsible use of passwords is essential for the protection against abuse.
Do not transfer passwords to unauthorized persons e.g. on a notepad.
... the access to data media e.g. backup discs by unauthorized persons is blocked. Destroy un-needed data media. Make sure that no
paper remains in the public access area.
Additional advice against abuse may be found in the paper of the
Bundesamt für Sicherheit in der Informationstechnik: “Sicherer Einsatz von digitalen Telekommunikationsanlagen” in the Internet under
http://www.bsi.de/literat/tkanlage/6001.htm.
1. Authorized dealer: These are persons that are trained for this purpose (e.g.
certified electricians). For installation work at the COMmander Business they
also have achieved an authorization through a manufacturer training. They
must have the necessary knowledge about the work in an area with potentially hazardous voltage. They must also have the knowledge about the latest electrical safety standards and requirements.
6
Unintended use may cause e.g. functional restrictions or
interferences, the destruction of the device or in a worst
case scenario damage to persons.
Introduction – Important Information
Translation Table of the Features
Translation Table of the Features
Sometimes features are known under different names. To find these
in the manual if you do not know the used name used, a list of known
features can be found here.
Feature
Corresponding Feature of the COMmander Basic.2
Return to operator
Fall-back to reception
Return on busy
Fall-back on Busy
Return to attendant
Fall-back to reception
Actuator
Relays
Call pick-up
Pick-up
Announcement before polling
Announcement before Answering
Automatic exchange line seizure
Direct exchange line telephone
Babyphone
Room monitoring
Class of service
Exchange line authorizations
Call Pick-up
Pick-up
Caller ID
Number presentation
Voice-announcement
InterCom
Direct call
Baby call/hotline
Station guarding
Do-not-Disturb
Remote maintenance
Remote programming
Relays
Relays
Charge limit
Call allowance account
Metering pulse
Charge meter pulse
Duplex operation
Handsfree mode (InterCom)
Tax indication
Charge display
Telephone directory
Phone book
Access to public exchange line
Transfer of an Exchange Line Access
Automatic line connection
Direct exchange line telephone
Music while waiting
Music on Hold
Hold-on tone
Music on Hold
Private call
Private exchange line access
Paging
Speaker announcement
Project code
Project numbers
Pre-selection of external lines
Exchange line reservation
Route selection
Exchange line access number
Knocking
Call waiting
Call number transmitting
Number presentation
Bell signal
Ringer rhythms
Call deviation
Call forwarding immediately
Call deviation on busy/on no reply
Call forwarding on Busy/on no Reply
Silence/station guarding
Do-not-Disturb
Sensor
Door bell button
Follow-me
Follow-me
Day/Night changeover
Configurations
Team function
Group creation
Switching
Transfer
Call switching
Transfer
Simplified call transfer
Blind Transfer
Switch to exchange line
Call transfer to externals
Adopt
Pick-up
Automatic call
Baby call/hotline
Charge indication
Charge display
On-hook dialling
Dial preparation
Waiting line
Waiting Field
7
Introduction – Important Information
Representation of Tones and Ringer Rhythms
Representation of Tones and Ringer Rhythms
Representation of the tones:
Time in seconds
0
1
2
3
4
5
6
7
8
9
2
3
4
5
6
7
8
9
Permanent dial tone (425 Hz)
Extension dial tone (425 Hz)
Confirmation tone (425 Hz)
Busy tone (425 Hz)
Ringback tone (425 Hz)
Special tone 1 (425 Hz)
Special tone 2 (425 Hz)
Knocking (Call Waiting) (425 Hz)
Changing tone (697/1633 Hz)
Call Through and Remote Programming
Representation of the Ringer Rhythms:
Time in seconds
0
1
1 x long
3 x short
Special rhythm 1
Special rhythm 2
Special rhythm 3
Special rhythm 4
Special rhythm 5
Special rhythm 6
Alarm Call
Operation Advice
Help: You can open the online help with the information about
the currently viewed page by clicking on the question mark symbol on each page. Inside the online help additional information or help
files about other pages can be opened via “additional information” in
an alphabetic ordered list.
Log out/Finish: In the bottom left corner
there are the two buttons necessary to
close the web interface. Via mouse click on
“Log out” you can directly return to the registration page. After a
mouse click on “Finish” and “OK” the current configuration as well as
the window are closed.
Accept entered Data: Before
leaving a page it is necessary –
with some exceptions – to confirm your changes via mouse click on
the field “Execute” in the action line. This way the displayed data is
stored in the PBX. The successful storage of data is shown by a
green hook on the storage symbol right at the top of the page.
Entry in a free field: A free field is available
for the entry of a name or a number. Click
with the left mouse button in the corresponding field and enter a
number or a name with the keyboard. Before leaving the page it is
necessary to confirm your entries via mouse click on the field “Exe-
8
cute” in the action line. The following signs must not be used:
“”'#$&%<>/\
Change number or name: Click with the left
mouse button twice on the entry to be overwritten. It will be marked in blue and can directly be overwritten or deleted
with the Delete/Backspace key. Before leaving the page it is necessary to confirm your changes via mouse click on the field “Execute”
in the action line.
Switch-over Functions: Functions that can do more
that switching on/off and have a limited selection of only
some options, a preselection has already been done in the field. To
change this selection, you have to choose from the popup menu via
mouse click. You open the popup menu with the left mouse button on
the arrow.
For some functions there are little circles as
switches additionally to the listed options. The
selected setting is marked with a black point within
the circle. The function is switched over via mouse
click on an empty circle. The activation of a setting
causes the parallel deactivation of all other choices.
Activate/deactivate Functions: A square represent a
switch. An empty square means “out” or “no”; there
Introduction – Important Information
Authorization Assignment
against a little hook means “on” or “yes”. The selection is done with a
simple click with the left mouse button.
more entries in the first table column via mouse click to delete them
(little hook in the square).
Add entries in the list: To create
new entries in the list, you fill in the
empty entry fields in the bottom
line of the table and confirm your
entries with a mouse click on the
field “Execute” in the action line. Then one or more lines are added to
the list.
If you like to select all entries you can activate the little
box at the bottom left side of the action bar. Then you
delete the marked entries with a mouse click on the field “Execute” in
the action line.
Delete entries in the list: To
delete an entry you select “Delete”
in the action line first instead of “Accept”. Then you can mark one or
Colour schemes: To adapt the “interface to the personal taste the
PBX is offering four colour schemes. The may be configured for the
admin under Administration Server configuration and for the individual users under COMset Internal subscriber (scr) Properties
User settings.
Authorization Assignment
Authorization Levels
To prevent that important settings are changed by mistake or by
unauthorized persons, there are different authorization levels in the
PBX. The access to the web interface of the PBX is divided into three
authorization levels: Admin, SubAdmin and user. Each of these
authorization levels have a user name and a PIN. Additionally, these
PINs are used for the operation of some functions via telephone. For
the operation of functions usable from external telephones additionally an external PIN is necessary.
All PINs in the PBX are unique that means that it is not possible to
assign the same PIN twice in the PBX. As the PINs can also be
entered via telephone, only digits are possible. A PIN is always 6 digits long and must not start with a zero.
The access authorization to the web interface is assigned to the SubAdmin by the admin due to the necessary requirements. The allocation is made in the menu Administration Access authorizations.
Each of the four possible SubAdmins has the same rights.
User PIN
Via telephone the user PIN primarily offers the access to a few personal functions such as private calls and the activation of Call
Restrictor/Deblocker. The user PIN may also remote control the own
telephone for some functions if you use these programming
sequences on another telephone.
After entering the wrong PIN three times to access the web interface,
there is a timeout of 60 seconds. During this time no PIN entry is possible.
The access authorization to the web surface are assigned to the user
by the admin due to the necessary requirements. The allocation is
made in the menu Administration Access authorizations. Only a
few functions can be made available. Each user has the same rights
- as far as a PIN has been assigned.
Admin PIN
The corresponding user name for the web interface is the internal telephone number of the user.
The Admin PIN protects the functions the dealer or the person setting
up and monitoring the PBX needs to configure the PBX as well as to
enable system functions with the dongle.
A user PIN can be assigned to each internal subscriber.
This authorization level also allows to change the other PINs without
knowing them as well as the setting the access authorizations.
The external PIN is necessary for the operation of some functions
such as Follow-me, Remote switching and room monitoring from an
external telephone (Remote programming).
The access authorizations of the admin via telephone correspond to
those of a SubAdmin.
The user name for the web interface in the default factory settings:
admin.
PIN in the default factory settings: Does not exist. The PIN is set during the first commissioning.
SubAdmin PIN
The SubAdmin PIN is assigned to the internal supervisor that means
for someone who has the function of an administrator for the owner
of the PBX. A maximum of 4 internal supervisors can be selected.
These are selected in the menu Administration user PINs by the
administrator.
External PIN
The dial-in is made via a special telephone number – the remote
switching and programming number. The PBX accepts the call automatically and the entry of the PIN or the programming sequence is
done via DTMF.
Additionally, the external PIN is needed for the dial-in to the PBX via
PPP (remote configuration PPP). In this case you also need the user
name: external.
The external PIN cannot be used for log in to the web interface.
User name for the web interface: sub-admin.
The SubAdmin PIN is the same as the user PIN of the selected subscribers.
If the SubAdmin enter his internal telephone number as user name,
this log in process will be recognized as user log in and the web interface for the user will be presented.
Via telephone the SubAdmin PIN offers the access to functions such
as setting the call allowance accounts and recording announcements.
9
Introduction – Important Information
Authorization Assignment
Profiles and Properties
Due to the assignment of a user PIN you can offer
each user the option to influence the features of his
own extension or of his group. As only a little part of
the features is reasonably configurable by the user,
you can permanently set all other features (e. g.
exchange line authorizations, other authorizations) by
assigning of a profile (for subscriber or group).
COMset Internal subscriber (scr) Profiles Configuration
Under COMset Internal subscriber (scr) Profiles
Configuration you can configure the requested profiles (for groups under COMset Internal groups
Profiles Configuration).
In doing so you only have to do make the settings in
the column “Property” that you do not want to leave
to the user himself. For these settings you have to
make a hook in the column “Profile controlled settings”.
For the settings that do not have to be profile-controlled, the little hook has to be removed in the column
“Profile controlled settings”. In this case the setting
in the column “Property” is without meaning.
If the profile was created and assigned to a subscriber, the features of the extension can be reviewed
and changed under COMset Internal subscriber
(scr) Properties (for groups COMset Internal
groups Properties). This is also possible for the
user later.
In the column “Mode” the features of the extension are
presented in an overview.
If the PBX uses several configurations (e.g. for day,
night, holidays) and if different profiles are in use for
the telephone/group, you can learn this from the different entries listed on under the other.
To differ the changeable entries from the permanent
ones, all entries are marked in colours.
Red character colour: The setting is not released by
the administrator to be changed by the user (in other
words controlled by the profile).
Green character colour: The setting can be changed
by the user.
If you like to change a setting (requirement: the corresponding entry is marked in green), you will achieve it
by working in the column “Property”.
Settings that you can do here are listed in green colour
in the column “Mode”. If a setting is only controlled in
some configurations (e.g. night) by the profile, you can
change the setting in another configuration (e.g. day).
If a setting is not controlled in any configuration by a
profile, the setting will be changed in all configurations.
If you made requested settings on a page, you have
to confirm these changes by clicking on the button
“Execute” in the action line.
In the column “Mode” you can control these settings
afterwards.
10
COMset Internal subscriber (scr) Properties
Configuration Guide
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
Modules that are not included in your system will not be configured.
You can simply skip the sections that do not apply to your system.
☞
A simple example PBX (as shown in Example 1) will be used to demonstrate step-by-step the procedure for planning the system for the
COMmander Basic.2. The compilation of the most important modules is exemplified here and may vary from your PBX. The basics for
using the modules can be found in the Installation Manual in the
chapter Modules – Function and Connecting the Devices.
Important
Note that this section thoroughly describes only the
most important settings. You will be referred to the corresponding sections for additional settings.
Example 1
Connected devices with information
about the internal and external telephone numbers
11
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
☞
Logging into the Web Interface
Important
To be able to perform basic configuration, the COMmander Basic.2 and your computer must be connected
correctly.
The settings for this are described in the Installation
Manual in the chapter Assembly and Initial Use under
Setting up the computer to access the configuration
via Ethernet/USB and must be observed when initially
using the PBX.
After set-up, start the Web interface. Enter the user name “admin”
and the 6-digit Admin PIN and confirm by clicking the “Log in” button.
You must be registered as admin in order to perform module configuration since only the admin has the required permissions. After you
have logged in, you will see a menu as a tree structure on the left side
of the page. You now have access to the entire system configuration.
The structure is similar to the directory structure on a hard drive
where each folder can be described with a unique path.
For reasons of simplicity, this path information will be shown above
each figure for each configuration example. This shows the exact
location of each menu option in the tree structure.
Module Configuration
Module configuration is necessary for telling
the PBX which module is in which expansion
slot.
COMset Module configuration Selection of modules
Now open the window COMset Module
configuration Selection of modules.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Each module slot on the mainboard is listed in
the “Slot” column (Slot 1A to 1E).
In the “Module” column, select the inserted
modules used in your PBX from the list fields.
Modules that have already been inserted are
in black in the list. Available module slots are
set to not used. No settings need to be configured on the CPU. If the configuration is correct, all the control entries should be in black.
Configuring these settings completes module
configuration.
☞
Advice
Note that parameters set here correspond to the real port
settings of your PBX (question: Which module is inserted
in which slot?).
Port Configuration
Port configuration is the basic set-up for the inserted modules as well
as for the CPU. The connection assignments for the ports must be set
depending on the intended use and adapted to the actual connection
options on site. You can configure the modules in any sequence.
For more information about this, refer to the module descriptions in
the Installation Manual in the chapter Modules – Function and Connecting the Devices.
☞
Advice
If no module has been inserted (as in Example 1 in Slot
1D), no port configuration is necessary.
If an 8 a/b module has been inserted (as in Example 1 in
Slot 1E), no port configuration is necessary because the 8
a/b module does not have any internal or external ports.
If using a 2TSM module, see Installing a 2TSM Module
on page 22.
If using an S2M module, refer to the information
page 29.
12
on
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
CPU Mainboard
Here you can modify the settings for connecting to a computer or network, if required.
COMset Port configuration Mainboard CPU
First open the window COMset Port configuration Mainboard CPU.
The figure to the right shows the opened window with the CPU factory settings.
Changes to the settings are not necessary for
basic configuration.
Changes will only be accepted if you click the
“Execute” button in the action line. In addition, the Ethernet settings are not accepted
until the system hardware is reset (rebooted).
4S0 module (in Example 1 in Slot 1A)
Here the 4S0 module with its internal and
external S0 port is configured in the PBX.
COMset Port configuration Slot 1A 4S0
First open the window COMset Port configuration Slot 1A 4S0.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the “Port” column, all the ports for the
selected module are listed.
Under “Application”, set the ports according to how you want to use
them whether as an internal or external S0 port. Unused ports are set
to free. If the configuration is correct, the control entries here should
be in black.
Under “kind of connection”, you need to assign the PBX systems
or PTMP connections that have been provided by your network provider on the network termination of basic access device (NT) to the
external ports. When using internal ports, the connection type is
automatically set to PTMP connection.
Under “Additional Functions”, the S0-bus system for the external
ports should be turned on in order to prevent waiting times for the
external dial tone (add check mark).
This completes the configuration for the 4S0 module.
☞
Advice
Note that parameters set here correspond to the real port
settings of your PBX (which port is set to internal or external). For more information, refer to the description for the
COMmander 4S0 module in the Installation Manual in the
chapter Modules – Function and Connecting the
Devices.
8S0 module (in Example 1 in Slot 1B)
Here the 8S0 module with its internal and
external S0 port is configured in the PBX.
COMset Port configuration Slot 1B 8S0
First open the window COMset Port configuration Slot 1B 8S0.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the “Port” column, all the ports for the
selected module are listed.
Under “Application”, set the ports according
to how you want to use them whether as an
internal or external S0 port.
13
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
In contrast to the 4S0 module for the 8S0 module, only the first 4 ports
can be used externally. Unused ports are set to free. If the configuration is correct, the control entries here should be in black.
Under “Additional Functions”, the S0-bus system for the external
ports should be turned on in order to prevent waiting times for the
external dial tone (add check mark).
Under “kind of connection”, you need to assign the PBX systems
or PTMP connections that have been provided by your network provider on the network termination of basic access device (NT) to the
external ports (not shown in this example). When using internal
ports, the connection type is automatically set to PTMP connection.
This completes the configuration for the 8S0 module.
☞
Advice
Note that parameters set here correspond to the real port
settings of your PBX (which port is set to internal or external). For more information, refer to the description for the
COMmander 8S0 module in the Installation Manual in the
chapter Modules – Function and Connecting the
Devices.
8UP0 module (in Example 1 in Slot 1C)
Here the 8UP0 module with its internal and
external S0 ports is configured in the PBX.
COMset Port configuration Slot 1C 8UP0
First open the window COMset Port configuration Slot 1C 8UP0.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the “Port” column, all the ports for the
selected module are listed.
Under “Use”, the ports are set as internal S0
port. Unused ports are set to free.
Under “Connection Type”, no settings are
configured since when using internal ports,
the connection type is automatically set to
Point-to-Multipoint connection.
This completes configuration for the 8UP0
module.
☞
Advice
For more information, refer to the description for the COMmander 8UP0 module in the Installation Manual in the
chapter Modules – Function and Connecting the
Devices.
External Telephone Number Assignment
To assign external telephone numbers, the PBX must recognize all
telephone numbers provided by your network provider on the NT.
A separate telephone number must be assigned for each external
connection (in Example 1 on page 11, this is a Point-to-Point connection as bundle and a Point-to-Multipoint connection).
Please get the following settings ready for your telephone numbers.
☞
Advice
For more information on this, refer to the description of
Functions and Features in the Installation Manual in the
chapter Introduction – Important Information.
Location
This is where the PBX is told in which country
and in which location it is to be operated.
Open the window COMset External numbers Location.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Now enter your “Country code” and the
“Local area code” for the installation location
in the corresponding entry fields.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
This sets the location in the PBX.
14
COMset External numbers Location
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
Point-to-Point Connection
Here you can configure the Point-to-Point
connection (PTP connection) and tell the PBX
which PBX base numbers and extension
ranges you have available.
COMset External numbers PTP connections PBX base numbers/trunk bundles
Open the window COMset External numbers PTP connections PBX base numbers/trunk bundles.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the entry field in the “PBX base Number” column, now enter the
base number that you received from your network provider. In the
“Name” column, enter any name with a maximum of 16 characters.
In the “DDI range” column, enter the extension ranges assigned by
your network provider under “from: until:”.
The PTP connection is now configured.
☞
Advice
In the “4S0” column, both external S0 ports 1 and 2 are already pre-set
and bundled since the PTP connections have already been assigned
in the port configuration for this port. Confirm this by clicking the “Execute” button in the action line in order to apply the settings in the
PBX.
A change in the columns “GSM” and “LCR” is only necessary in exceptional cases (for example, when operating a
GSM gateway) (see VoIP and GSM Routing (Exception
Telephone Numbers) on page 83 and Least Cost Routing (Soft-LCR easy) on page 85).
In the “Charge information” column, a change is only
necessary if problems are caused by call charges (see
Recording of Call Data on page 63.
Point-to-Multipoint Connection
Here you can configure the Point-to-Multipoint
connection and let the PBX know which
MSNs you have available.
COMset External numbers PTMP connections MSNs
Open the window COMset External numbers PTMP connections MSNs.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Under “Multiple subscriber numbers for
port”, select the available external S0 port
that you want for your Point-to-Multipoint connection from the list field.
In the “Name of PTMP connection” column,
enter any name with a maximum of 16 characters.
In the “MSN” column, enter your first available MSN under “from:”. In
the “Name” column, enter an applicable description with a maximum
of 16 characters, and under “Ringer rhythm”, select the ringer
rhythm you want from the list field.
☞
Note
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
Repeat this procedure for all of the available MSNs.
If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until:”.
Only after clicking “Execute” will the name and ringer
rhythm be available for entries.
A change under “GSM” and “LCR” is only necessary in
exceptional cases (for example, when operating a GSM
gateway) (see VoIP and GSM Routing (Exception Telephone Numbers) on page 83 and Least Cost Routing
(Soft-LCR easy) on page 85).
The Point-to-Multipoint connection is now configured.
Under “Charge information”, a change is only necessary
if problems are caused by call charges (see Recording of
Call Data on page 63).
Internal Telephone Number Assignment
After the PBXs and the Point-to-Multipoint connection have been
configured on the external S0 port, they must now be assigned internal telephone numbers. In order for the connected terminal devices
to be available, the internal ports must be configured with internal telephone numbers. This means that each terminal device connected
receives a subscriber telephone number.
It is a good idea to create a telephone numbering plan for the devices
and then use the following steps to transmit this to the PBX.
☞
Advice
The internal telephone number memory for the COMmander Basic.2 contains a maximum of 112 telephone
numbers in the range of 10-9999 (for more than 48 internal
telephone numbers, additional activation is required. For
more information on this, refer to the chapter Introduction
– Important Information under Activation using the
System Dongle).
15
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
In order to use linear call distribution, you need to assign internal telephone numbers that lie within the set DDI value range. For example,
4711-25 corresponds to the internal subscriber telephone number 25
(for more information on this, refer to Linear call distribution on the
PTP connection on page 17).
In Example 1 on page 11, the 4S0 module can only be configured
with external connections. The unused 4S0 module connection is
configured as free. Therefore no additional settings are necessary
here. If you have set the available S0 port on your PBX to internal,
now configure this port in the same way as described in the next step
for the 8S0 module.
Internal subscribers on the 8S0 module (in Example 1 in Slot 1B)
This is where the internal telephone numbers
from your telephone numbering plan are
assigned on the 8S0 module of the internal S0
port.
COMset Internal subscriber (scr) Telephone numbers Slot 1B 8S0
Open the window COMset Internal subscriber (scr) Telephone numbers Slot 1B
8S0.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the “Telephone number” column, enter the
first available telephone number from your telephone numbering plan under “from:”.
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Under “Port”, select the S0 port where the device is connected from
the list field. Under “Device type”, select what type of device you
have from the list field.
☞
Advice
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX. You must repeat this procedure for each telephone number.
If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until:”.
Only after clicking “Execute” will the name, port and
device type be available for entries.
It is a good idea to not connect more than two devices on
each S0 port in order to allow separate calling on either of
the two B-channels.
This completes the configuration of the internal subscribers on the
8S0 module.
Internal subscribers on the 8UP0 module (in Example 1 in Slot 1C)
This is where the internal telephone numbers
from your telephone numbering plan are
assigned on the 8UP0 module of the internal
S0 port.
COMset Internal subscriber (scr) Telephone numbers Slot 1C 8UP0
Open the window COMset Internal subscriber (scr) Telephone numbers Slot 1C
8UP0.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the “Telephone Number” column, enter
the first available telephone number from your
telephone numbering plan under “from:”.
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Under “Port”, select the port where the device is connected from the
list field.
Under “Device type”, select what type of device you have from the
list field.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX. You must repeat this procedure for each telephone number.
This completes the configuration of the internal subscribers on the
8UP0 module.
16
☞
Advice
If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until:”.
Only after clicking “Execute” will the name, port and
device type be available for entries.
You can connect one UP0 system telephone to each UP0
port. When using standard ISDN telephones, a UP0/S0
adapter is required. For more information, refer to the
description for the COMmander 8UP0 module in the Installation Manual in the chapter Modules – Function and
Connecting the Devices.
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
Internal subscribers on the 8a/b module (in Example 1 in Slot 1E)
This is where the internal telephone numbers
from your telephone numbering plan are
assigned on the 8a/b module of the internal
S0 port.
COMset Internal subscriber (scr) Telephone numbers Slot 1E 8a/b
Open the window COMset Internal subscriber (scr) Telephone numbers Slot 1E
8a/b.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
In the “Telephone Number” column, enter
the first available telephone number from your
telephone numbering plan under “from:”.
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Under “Port”, select the subscriber port
where the device is connected from the list
field.
Under “Device type”, select what type of device you have from the
list field.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX. You must repeat this procedure for each telephone number.
☞
Advice
If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until:”.
Only after clicking “Execute” will the name, port and
device type be available for entries.
As opposed to an S0 port, only one telephone can be connected to an 8a/b port.
This completes the configuration of the internal subscribers on the
8a/b module.
Distributing Calls
Call distribution is required to establish a connection between the
external telephone numbers already configured and the internal subscribers. (Question: Which internal subscriber rings when a call
comes in on an external telephone number?). A separate telephone
number must be assigned for each external connection (in Example
1 on page 11, this is a Point-to-Point connection as bundle and a
Point-to-Multipoint connection). You have many options for controlling this distribution.
Please get the following settings ready for your telephone numbers.
Linear call distribution on the PTP connection
If a DDI value range is indicated during the
external telephone number assignment, as is
normal for a PTP connection, the DDI values
are accepted 1:1 to the internal telephone
numbers. The internal telephone numbers the
correspond to the DDI range (linear). For
example, 4711-25 would then correspond to
internal subscriber 25.
COMset Call distributions External->scr/grp/recept. PTP connections
Open the window COMset Call distributions
External->scr/grp/recept. PTP connections.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Under “PTP connection”, select your PTP
connection from the list field.
Under “Linear call distribution (external =
internal)”, use the check boxes to activate linear call distribution (it is activated by default).
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
Now the DDI values are automatically linearly assigned to the internal
subscribers 1:1. No further settings are required at this time.
This completes linear call distribution on the PTP connection.
☞
Advice
If linear call distribution is not desired, see Divergent telephone numbers from linear call distribution on
page 18.
For more information on this subject, refer to Call Distribution and Reachability on page 47.
17
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
Distributing calls on the Point-to-Multipoint connection
In contrast to the PTP connection, the Pointto-Multipoint connection (PTMP connection)
with the external telephone numbers (MSNs)
is individually assigned to the internal subscribers. There is no automatic call distribution here.
COMset Call distributions External->scr/grp/recept. PTMP connections
Open the window COMset Call distributions
External->scr/grp/recept. PTMP connections.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Under “PTMP connection”, select your Pointto-Multipoint connection from the list field.
Finally you will see that the MSNs available
for this connection are listed under “MSN |
Name”.
Now assign these MSNs to your internal subscriber from the list fields under “Internal Telephone No. | Name”.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
No further settings are currently required.
This completes linear call distribution on the Point-to-Multipoint connection.
☞
For more information on this subject, refer to Call Distribution and Reachability on page 47.
Advice
Divergent telephone numbers from linear call distribution
Organizational, PBX-dependent or company internal guidelines can
require diverging from linear telephone number assignments in particular. For this, there is the option in the COMmander Basic.2 of configuring a divergent call distribution. This configuration is done in two
steps.
In the first step, the PBX is notified which telephone numbers are to
be taken out of the linear call distribution. In the second step, the telephone numbers are directly assigned internal subscribers. When
you set up global calling, you are shown the settings for this here.
Global Call
Using a global call for reception, as is common at many companies, a “zero” should be
assigned to an internal telephone number.
The “zero” is not available to the COMmander
Basic.2 in the internal telephone number
memory and needs to be configured with
divergent call distribution.
COMset External numbers PTP connections DDIs
In the first step open the window COMset External numbers PTP connections DDIs.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Under “Direct Dial Inward numbers for the PTP connection/trunk
bundle”, select your PTP connection from the list field.
Under “from:” enter your first divergent DDI.
In the “Name” column, enter an applicable description with a maximum of 16 characters.
Under “Ringer rhythm”, select the ringer rhythm from the list field.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX. Repeat this procedure for all
of divergent DDIs.
Now the PBX knows which telephone numbers have been accepted
from the linear call distribution.
18
☞
Advice
Telephone numbers that diverge from the linear call distribution need to be located in the assigned DDI range.
If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until:”.
Only after clicking “Execute” will the name and ringer
rhythm be available for entries.
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
Now in the following second step open the
window COMset Call distributions External->scr/grp/recept. PTP connections.
COMset Call distributions External->scr/grp/recept. PTP connections
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
Under “PTP connection”, select your PTP
connection from the list field.
Enter your first divergent DDI under “DDI:”.
Assign this DDI an internal subscriber from
the list field under “Internal no. | name”.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
Repeat this procedure for all further, divergent
telephone numbers.
Setting up telephone numbers divergent from the linear call distribution based on the global call example has now been completed.
☞
For more information on this subject, refer to Call Distribution and Reachability on page 47.
Advice
End of Basic Configuration Based on Example 1
The basic configuration of Example 1 on page 11 is now completed.
The PBX can now be connected and operated. For more information,
see Putting your PBX into Operation and Testing it on page 20.
To keep an overview of the set telephone numbers and their distribution in the PBX, there are two helpful views (overview of internal subscribers and overview of the call distribution).
Overview of the internal subscribers
Here an assignment list shows how the internal subscribers are configured in your PBX.
COMset Internal subscriber (scr) Overview
For this, open the window COMset Internal
subscriber (scr) Overview.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
☞
Advice
You can use the printing function in
your browser to print out this overview.
It is advisable to print the page in
landscape format.
19
Configuration Guide
Basic Configuration with Internal Subscribers and Call Distribution
Overview of call distribution
Here you see a detailed overview of all the set
assignments for external and internal telephone numbers.
COMset Call distributions Overview
You can also see the assignment to the system connections.
For this, open the window COMset Call distributions Overview.
The figure to the right shows the opened window with the settings for Example 1 on
page 11.
☞
Advice
You can use the printing function in
your browser to print out this overview.
It is advisable to print the page in
landscape format.
Checking external outgoing connections
After basic configuration is completed, the PBX based on Example 1
on page 11 can be put into operation and the connected devices can
be tested for function.
Terminate both PTP connections on the COMmander Basic.2 by
removing the RJ45 plug for the external S0 connections from the NT.
Then dial zero from any internal subscriber. You should then hear a
dial tone. Now dial an external number (for example, your mobile
phone). The mobile phone should ring.
Calls go properly to the exchange line via the PTMP connection.
☞
Putting your PBX into Operation and Testing it
Important
It is assumed that your PBX, as described in the Installation Manual, has been installed by a professional and the
safety information in the chapter Introduction – Important Information has been suitably observed.
All devices are properly connected and configured, the
PBX is turned on and shows no faults.
Before you use the PBX to make telephone calls, you should test all
of the connected devices. The tests described in the following apply
to all the telephone numbers and devices that are connected to your
PBX.
Checking the device connections
Pick up the telephone handset on the end devices of your PBX.
An internal dial tone should be heard.
Checking the internal connections
Call other internal subscribers from any internal subscriber on your
PBX.
Check the internal telephone number assignment for the terminal
devices and correct module configuration.
Checking external incoming connections
Using an external connection (for example, a mobile phone), dial an
external telephone number on your PBX (based on Example 1 on
page 11, the number 05306/4711-21). The corresponding internal
phone on your PBX should then ring.
The PTP connection incoming and call distribution work.
Using an external connection (for example, a mobile phone), dial an
external MSN on your PTMP connections (in Example 1 on page 11,
the number 05306/4712). The corresponding internal phone on your
PBX should then ring.
The PTMP connection incoming and call distribution work.
20
Now disconnect the PTMP connection from the COMmander Basic.2
by removing the RJ45 plug for the external S0 connection from the
NT. Then connect only the first PTP connection to the COMmander
Basic.2. Then dial zero from any internal subscriber. You should then
hear a dial tone. Now dial an external number (for example, your
mobile phone). The mobile phone should ring.
Calls go properly to the first exchange line via the PTP connection.
Now disconnect the first PTP connection from the COMmander
Basic.2 by removing the RJ45 plug for the external S0 connection
from the NT. Then connect only the second PTP connection to the
COMmander Basic.2. Then dial zero from any internal subscriber.
You should then hear a dial tone. Now dial an external number (for
example, your mobile phone). The mobile phone should ring.
Calls go properly to the exchange line via the second PTP connection.
Now reconnect all the external system connections to the COMmander Basic.2. Initial start-up is completed. The PBX is now operational.
☞
Advice
The tests described are only a few of the options you have
for performing general testing on your PBX. These instructions cannot replace a complete initial start-up procedure.
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
The basics for using the modules can be found in the Installation
Manual in the chapter Modules - Function and Connecting the
Devices in the COMmander 2TSM Analog Module Description.
After this, the 2TSM module should carry out several functions that
are frequently used.
All the necessary configuration settings will be explained step-bystep.
Functions not needed in your system will not be configured. You can
simply skip the sections that do not apply to your system.
☞
Using the example PBX (as shown in Example 2), the PBX from
Example 1 on page 11 is extended with an analog COMmander
2TSM module.
Important
Note that this section thoroughly describes only the most
important settings. You will be referred to the corresponding sections for additional settings.
Example 2
Connected devices with information
about the internal and external telephone numbers
21
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
Installing a 2TSM Module
Before installation, please refer to the description in the Installation
Manual in the chapter Preparations, Installation of the Case,
depending on the case type under Change and Add PBX Modules.
Turn off the PBX and insert a 2TSM module into a free expansion slot
in your PBX (in Example 2 on page 21, this is the empty module slot
1D).
☞
Logging into the Web Interface
Important
To be able to perform the configuration, the COMmander
Basic.2 and your computer must be connected correctly.
The settings for this are described in the Installation Manual in the chapter Assembly and Initial Use under Setting up the computer to access the configuration via
Ethernet/USB and must be observed when initially using
the PBX.
After set-up, start the Web interface. Enter the user name “admin”
and the 6-digit Admin PIN and confirm by clicking the “Log in” button.
You must be registered as admin in order to perform module configuration since only the admin has the required permissions. After you
have logged in, you will see a menu as a tree structure on the left side
of the page. You now have access to the entire system configuration.
The structure is similar to the directory structure on a hard drive
where each folder can be described with a unique path.
For reasons of simplicity, this path information will be shown above
each figure for each configuration example. This shows the exact
location of each menu option in the tree structure.
Module Configuration
Module configuration is necessary for telling
the PBX in which expansion slot the 2TSM
module is located.
COMset Module configuration Selection of modules
Now open the window COMset Module
configuration Selection of modules.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
In the “Slot” column, each module slot on the
base circuit board is listed
(Slot 1A to 1E).
In the “Module” column, select the corresponding expansion slot where the 2TSM
module is inserted and select the 2TSM module from the list field.
Modules that have already been inserted are
in black in the list. Available module slots are
set to not used. No settings need to be configured on the CPU. If the configuration is correct, all the control entries should be in black.
Configuring these settings completes module
configuration.
☞
Advice
22
Note that parameters set here correspond to the real port
settings of your PBX (question: Which module is inserted
in which slot?).
For more information about this, refer to the module descriptions in
the Installation Manual in the chapter Modules – Function and Connecting the Devices.
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
Setting up a Door Terminal with Door Opener
Here you will find out step-by-step how to set up a door terminal with
electric door opener in the 2TSM module.
Configuring the door bell buttons on the door terminal
(in Example 2 in Slot 1D)
Here the 2TSM module with its door bell button inputs is configured in the PBX.
COMset Port configuration Slot 1D 2TSM
First open the window COMset Port configuration Slot 1D 2TSM.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
In the “Door bell button” column, all the door
bell button inputs for the selected module are
listed.
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Under “Type of contact”, select the level corresponding to how your
door bell is set from the list field. The setting “High level” switches the
door bell connection to +12 Volts for signaling. The setting “Low
level” switches GND on for signaling.
☞
Under “Input”, select one of the two door terminals from the list field.
Important
This completes the configuration of the door bell button on the door
terminal.
Depending on the type of door bell contact assignment
and door hands-free system, you need to configure the
correct level setting under Type of contact. Various connections are described in the Installation Manual in the
chapter Modules – Function and Connecting the
Devices under Connecting a Door Terminal for Door
Conversation and Door Opening via Telephone.
Assigning telephone numbers to the door terminal
In order for the door terminal to be able to
communicate with the telephones on the
COMmander Basic.2, each must be assigned
an internal subscriber number. The door terminals then behave as connected telephone
subscribers.
COMset 2TSM analog module Telephone number
Open the window COMset 2TSM analog
module Telephone number.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
Both door terminals for the 2TSM module are
listed under “Door terminal”.
An internal subscriber number is entered
under “Telephone number for door terminal”. Enter a subscriber number with a maximum of 3 digits from your internal telephone
numbering plan here.
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
No further settings are required.
This completes the telephone number assignment for the door terminals.
☞
Please refer to the information about the door terminal
telephone number in the help function for the software.
Advice
23
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
Door terminal call distribution
When the door bell rings, both internal and
external subscribers as well as groups can be
signaled. You can assign a separate target
number for each door bell button for this.
COMset 2TSM analog module Door->Scr/grp/external
Open the window COMset 2TSM analog
module Door->Scr/grp/external.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
In the “Door bell button” column, all the door
bell button inputs for the selected module are
listed.
Under “Exchange line selection / number
presentation”, you can set via which PTP
connection an outgoing call should be established. You can select a specific external S0
port and therefore even the telephone number
to be sent (DDI). This lets the subscriber
being called see which door bell button the
call is coming from.
Under “Destination number (internal or external with exchange
line access number)”, enter the internal or external telephone
number that is to be called when the door bell button is pressed.
This completes the configuration of door terminal call distribution.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
☞
For more information about the settings, refer to the chapter Door Call Distribution on page 48.
Advice
Ringer rhythms and cadence
In order to detect whether a call is coming
from a telephone subscriber or from a door
bell button, you can set the ringer rhythm for
each separately. It is also possible to extend
the short ringer button action to a maximum
duration so that the telephone signal lasts a
certain amount of time.
COMset 2TSM analog module Rhythm and cadence
Open the window COMset 2TSM analog
module Rhythm and cadence.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
In the “Door bell button” column, all the door bell button inputs for
the selected module are listed.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
Under “Ringer rhythm”, select the ringer rhythm from the list field.
This sets the ringer rhythms and durations.
Under “Ringing time”, select the maximum duration from the list
field.
24
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
Relay settings for the door terminals
(in Example 2 in Slot 1D)
A relay is required to switch the power supply
for Auerswald door hands-free systems.
COMset 2TSM analog module Relay settings Slot 1D 2TSM
Open the window COMset 2TSM analog
module Relay settings Slot 1D 2TSM.
The figure to the right shows the opened window with the settings for Example 2 on
page 21 with relay 1.
Relay 1 or relay 4 are available for door terminals.
Under “Relay mode”, select the corresponding operational mode (in this case, the door
terminal function) from the list field.
Under “Identification number for this
relay”, assign a unique number from your
internal telephone numbering plan (2-4 digits).
Under “Name for the identification number”, enter an applicable
description with a maximum of 16 characters.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
☞
Advice
The completes the configuration of the door hands-free terminal.
Please note the connections as they are described in the
Installation Manual in the chapter Modules – Function
and Connecting the Devices under Connect a Door Terminal for Door Conversation and Door Opening via Telephone.
How to operate the door terminal is described in the user
manual in the chapter Talking to a visitor at the door
(door conversation).
Relay settings for the door opener
(in Example 2 in Slot 1D)
To use the door opener function for opening
doors using telephone equipment, a relay is
required which is configured here.
COMset 2TSM analog module Relay settings Slot 1D 2TSM
Open the window COMset 2TSM analog
module Relay settings Slot 1D 2TSM.
The figure to the right shows the opened window with the settings for Example 2 on
page 21 with relay 2.
Relay 2 and relay 5 are available for the door
opener function.
Under “Relay Mode”, select the corresponding operational mode (in this case, the door
opener function) from the list field.
Under “On time of the door opener” for the door opener, set the
time for the relay needed to open the door safely.
Under “Identification number for this relay”, assign a unique
number from your internal telephone numbering plan (2-4 digits).
Under “Name for the identification number”, enter an applicable
description with a maximum of 16 characters.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
☞
Advice
Please note the connections as they are described in the
Installation Manual in the chapter Modules – Function
and Connecting the Devices under Connect a Door Terminal for Door Conversation and Door Opening via Telephone.
How to operate the door opener is described in the user
manual in the chapter Talking to a visitor at the door
(door conversation).
This completes the configuration of the relay settings for the electric
door opener.
25
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
Connecting a Loudspeaker System for Announcements
The 2TSM module lets you make announcements using announcement loudspeakers. The audio signal is supplied via a Cinch jack on
the 2TSM module. At the same time, a switching operation can be
carried out using a relay.
☞
Advice
However, the audio signal is not suitable for controlling
loud speakers directly. For this, you need an additional
amplifier in order to increase the performance of the loud
speakers. The amplifier can be turned on during an
announcement using a relay.
Assigning a telephone number to the audio output
In order to use an audio output on the 2TSM
module, it needs to be assigned an internal
subscriber number.
COMset 2TSM analog module Telephone number
Open the window COMset 2TSM analog
module Telephone number.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
An internal subscriber number is entered
under “Telephone number for the audio
output (Audio Out)”. At this point, enter any
subscriber number from your internal telephone number memory (2-4 digits).
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
The audio output is now completely configured.
Turning on devices during an announcement
(in Example 2 in Slot 1D)
When necessary, it is possible to set up one
or more relays on the PBX in order to connect
a loudspeaker system or another device during the announcement.
COMset 2TSM analog module Relay settings Slot 1D 2TSM
Open the window COMset 2TSM analog
module Relay settings Slot 1D 2TSM.
The figure to the right shows the opened window with the settings for Example 2 on
page 21 with relay 3.
Under “Relay mode”, select the corresponding operational mode from the list field.
Under “Identification number for this
relay”, assign a unique number from your
internal telephone numbering plan (2-4 digits).
Under “Name for the identification
number”, enter an applicable description with
a maximum of 16 characters.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
The relay settings for the loudspeaker system are now configured.
☞
Advice
Please refer to the explanations in the Installation Manual
in the chapter Modules – Function and Connecting the
Devices under Connecting a Loudspeaker System for
Announcements.
How to make announcements is described in the user
manual in the chapter Announcements via Loudspeaker
and System Telephones.
26
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
The COMmander Basic.2 lets you process status, alarm or monitor
signals and to signal them according to the current configuration. You
can use any door bell button inputs still available for alarm inputs. If
an alarm is activated, both internal and external subscribers can be
called by the PBX as well as sirens and signal lights turned on.
☞
Connecting a Leak Warning Device (Alarm)
Important
Note that the alarm functions of the COMmander Basic.2
do not satisfy alarm system safety requirements for protection of life and limb.
However, the COMmander.Basic well equipped for simple monitoring procedures that do not require strict security.
Ringer button assignment for the alarm input
(in Example 2 in Slot 1D)
Here the 2TSM module with an alarm input is
configured in the PBX.
COMset Port configuration Slot 1D 2TSM
First open the window COMset Port configuration Slot 1D 2TSM.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
In the “Door bell button” column, all the door
bell button inputs for the selected module are
listed.
In the “Name” column, enter an applicable
description with a maximum of 16 characters.
Under “Type of contact”, select the level corresponding to how your
door bell is set from the list field. The setting “High level” switches the
door bell connection to +12 Volts for signaling. The setting “Low
level” switches GND on for signaling.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
This completes the ringer button assignment for the alarm input.
☞
Under “Input”, select one of the two door terminals or an alarm input (in this case, the
alarm input) from the list field.
Important
Depending on the type of door bell contact assignment,
you need to configure the correct level setting under
Type of contact. Various connections are described in
the Installation Manual in the chapter Modules – Function and Connecting the Devices under Connecting a
Door Terminal for Door Conversation and Door
Opening via Telephone.
Setting up an alarm announcement
The COMmander Basic.2 can manage up to
four different alarm announcements (up to 30
sec. each). In the alarm settings, the alarm is
assigned the corresponding alarm announcement that is played back to the subscriber
called when an alarm is tripped.
COMtools Music on Hold/announcements File selection Music on Hold/announcements
You have the option of uploading ready-made
announcement texts as sound files in the
COMmander Basic.2 as well as the option of
recording an alarm announcement using the
telephone.
Here we will describe how to upload a readymade announcement text as a sound file to
the PBX.
Open the window COMtools Music on Hold/
announcements File selection Music on
Hold/announcements.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
To select a sound file containing your alarm
announcement, enter the name of your sound
file in the entry field in the corresponding line
“Store in PBX”.
You can also use the “Browse” button in the line “Store in PBX” to
select a file from any data medium.
To indicate that the file has been loaded, the corresponding file name
is underlined.
Confirm this by clicking the “Upload” button in order to transfer the
file to the PBX.
Double-click the file name to open the sound file.
27
Configuration Guide
Adding an Analog COMmander 2TSM (Door/Switching/Music Module)
To create a backup copy of the sound file from the PBX, click the
“Download” button in the “Read from PBX” line. The file can now be
saved on any data medium.
☞
Advice
The alarm announcement is now set up.
You can also record, listen to or delete the alarm
announcement using a telephone. Please refer to the
explanations in the user manual in the chapter Changing
Music on Hold and Announcements.
Please note that information about file names and file formats is found not only in the help function of the software
but also in the chapter Music on Hold and Announcements.
Alarm settings
The alarm can signal both internal and external subscribers as well as groups. Here you
can assign an alarm to multiple target numbers in a specified sequence.
COMset 2TSM analog module Alarm settings
Open the window COMset 2TSM analog
module Alarm settings.
The figure to the right shows the opened window with the settings for Example 2 on
page 21.
Under “Exchange line selection / number
presentation”, you can set via which PTP
connection an outgoing call should be established. You can select a specific external S0
port and therefore even the telephone number
to be sent (DDI). This lets the subscriber
being called see which door bell button the
call is coming from.
Under “Activate alarm”, select from multiple
activations in the list field.
Under “Number of alarm loops:”, if all the set
alarm subscribers have been called without
the alarm being acknowledged, the alarm run
will be repeated according to the frequency
set here.
Under “Alarm announcement”, choose one
of multiple announcement texts from the list
field to be played back to an alarm subscriber.
Under “Alarm subscribers (internal or external with exchange
line access number)”, you can enter up to four internal, external or
group numbers, which should be called in this sequence.
Under “Alarm delay time in seconds (0..99)”, set the delay time in
seconds before the COMmander business.2 triggers the alarm. However, you have the option during this time (with a false alarm) of turning the alarm off using an internal telephone.
Under “Alarm waiting time in seconds (0..99)”, set the time in seconds that the PBX waits until the next alarm run starts, that is if the
previous run has not been acknowledged.
Under “Identification number for this alarm”, assign a unique
number from your internal telephone numbering plan (2-4 digits).
28
Under “Name for the identification number”, enter an applicable
description with a maximum of 16 characters.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
This completes the configuration of the alarm settings.
☞
Advice
Please refer to the information in the help section of the
software about the alarm and alarm settings for the
2TSM analog modules.
You will find more information about operating the alarm in
the user manual in the chapter Operating the Alarm
Functions.
Configuration Guide
Installing an S2M Module for a Primary Multiplex Interface
Installing an S2M Module for a Primary Multiplex Interface
Using the example PBX (as shown in Example 3) as a basis, the PBX
in Example 1 on page 11 is upgraded to a primary multiplex interface. When this is done, instead of the 4S0 module, an S2M module
is installed and configured in the COMmander Basic.2.
All the necessary configuration settings for the S2M module will be
explained step-by-step. Functions not needed in your system will not
be configured. You can simply skip the sections that do not apply to
your system.
The basics for using the S2M module can be found in the Installation
Manual in the chapter Modules - Function and Connecting the
Devices in the COMmander S2M module description.
☞
The COmmander Basic.2 can also run on an S2M primary multiplex
interface. To do this, you need a special S2M module that can be
inserted in any module expansion slot. This will provide you with up
to 30 external B channels.
Important
Note that this section thoroughly describes only the most
important settings. You will be referred to the corresponding sections for additional settings.
Example 3
Connected devices with information
about the internal and external telephone numbers
29
Configuration Guide
Installing an S2M Module for a Primary Multiplex Interface
☞
Logging into the Web Interface
Important
To be able to perform the configuration, the COMmander
Basic.2 and your computer must be connected correctly.
The settings for this are described in the Installation
Manual in the chapter Assembly and Initial Use under
Setting up the computer to access the configuration
via Ethernet/USB and must be observed when initially
using the PBX.
After set-up, start the Web interface. Enter the user name “admin”
and the 6-digit Admin PIN and confirm by clicking the “Log in” button.
You must be registered as admin in order to perform module configuration since only the admin has the required permissions. After you
have logged in, you will see a menu as a tree structure on the left side
of the page. You now have access to the entire system configuration.
The structure is similar to the directory structure on a hard drive
where each folder can be described with a unique path.
For reasons of simplicity, this path information will be shown above
each figure for each configuration example. This shows the exact
location of each menu option in the tree structure.
Module Configuration
Module configuration is necessary for telling
the PBX in which expansion slot the S2M module is located.
COMset Module configuration Selection of modules
Now open the window COMset Module
configuration Selection of modules.
The figure to the right shows the opened window with the settings for Example 3 on
page 29.
In the “Slot” column, each module slot on the
mainboard is listed (Slot 1A to 1E).
In the “Module” column, select the corresponding expansion slot where the S2M module is inserted and select the S2M module from
the list field.
Modules that have already been inserted are
in black in the list. Available module slots are
set to no defined. No settings need to be configured on the CPU. If the configuration is correct, all the control entries should be in black.
Configuring these settings completes module
configuration.
☞
Advice
30
Note that parameters set here correspond to the real port
settings of your PBX (question: Which module is inserted
in which slot?).
For more information about this, refer to the module descriptions in
the Installation Manual in the chapter Modules – Function and Connecting the Devices.
Configuration Guide
Installing an S2M Module for a Primary Multiplex Interface
Port Configuration
Port configuration is the basic set-up for the inserted modules as well
as for the CPU. The connection assignments for the ports must be set
depending on the intended use and adapted to the actual connection
options on site. You can configure the modules in any sequence.
☞
Advice
If no module has been inserted (as in Example 3 in Slot
1D), port configuration is not necessary.
If an 8 a/b module has been inserted (as in Example 3 in
Slot 1E) no port configuration is necessary because the 8
a/b module does not have any internal or external ports.
If using a 2TSM module, see Installing a 2TSM Module
on page 22.
S2M module (in Example 1 in Slot 1A)
Here the S2M module with its 30 B channels is
configured in the PBX.
COMset Port configuration Slot 1A S2M
First open the window COMset Port configuration Slot 1A S2M.
The figure to the right shows the opened window with the settings for Example 3 on
page 29.
In the “Type of B channel assignment” line,
use the list field to select the direction of conversation either as Global (B channels not
permanently assigned) or Specific (individual
B channels permanently assigned). (In this
case, the assignment Global has been
selected).
Under “first usable B channel”, set the first B channel provided by
your network provider or which he has provided as first for the PBX
due to restricted conditions.
Under “channels incoming”, select the number of B channels available for incoming calls.
Under “channels outgoing”, select the number of B channels available for outgoing calls.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
This completes the port configuration for the S2M module.
☞
Advice
Under “channels incoming/outgoing”, select the number of B
channels available for calls in both directions.
These settings depend on the utilization rate of your telephone system and can be corrected at any time even during operation. However, changes will trigger a restart of
the system.
External Telephone Number Assignment
To assign external telephone numbers, the PBX must recognize all
the telephone numbers provided by your network provider on the network termination unit (NTPM - primary rate access).
Please get the following settings ready for your telephone numbers.
A separate telephone number assignment must be made for each
external connection (in Example 3 on page 29 a primary multiplex
interface).
Advice
☞
For more information on this, refer to the description of
Functions and Features in the Installation Manual in the
chapter Introduction – Important Information.
Location
This is where the PBX is told in which country
and in which location it is to be operated.
COMset External numbers Location
Open the window COMset External numbers Location.
The figure to the right shows the opened window with the settings for Example 3 on
page 29.
Now enter your “Country code” and the
“Local area code” for the installation location
in the corresponding entry fields.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
This sets the location in the PBX.
31
Configuration Guide
Installing an S2M Module for a Primary Multiplex Interface
Primary Multiplex Interface
Here you can configure the primary multiplex
interface and tell the PBX which PBX base
numbers and extension ranges you have
available.
COMset External numbers PTP connections PBX base numbers/trunk bundles
Open the window COMset External numbers PTP connections PBX base numbers/trunk bundles.
The figure to the right shows the opened window with the settings for Example 3 on
page 29.
In the entry field in the “PBX base Number” column, now enter the
base number that you received from your network provider. In the
“Name” column, enter any name with a maximum of 16 characters.
In the “DDI range” column, enter the extension ranges assigned by
your network provider under “from: until:”.
In the “S2M” column, the available port 1 is already displayed.
Now assign your telephone number range to port 1 by clicking the
option button.
Internal Telephone Number Assignment
Since the PBX connection has been changed in the Example 3 on
page 29, the internal telephone number assignment now also needs
to be checked and adapted to the new telephone number range. In
this case, the DDI range has not changed and therefore does not
effect the internal telephone numbers.
Distributing Calls
Since the PBX Connection has been changed in the Example 3 on
page 29, call distribution now also needs to be checked and adapted
to the new telephone number range. In this case, the DDI range has
not changed and therefore does not effect the internal telephone
numbers.
32
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
The primary multiplex interface is now configured.
☞
Advice
A change in the columns “GSM” and “LCR” is only necessary in exceptional cases (for example, when operating a
GSM gateway) (see VoIP and GSM Routing (Exception
Telephone Numbers) on page 83 and Least Cost Routing (Soft-LCR easy) on page 85).
☞
If changes have been made to the telephone number
assignment, modify the settings as described under Internal Telephone Number Assignment on page 15.
☞
If changes have been made to call distribution, modify the
settings as described under Distributing Calls on
page 17.
Advice
Advice
Configuration Guide
Setting up a Day/Night Configuration
Setting up a Day/Night Configuration
Under Configuration, COMmander Basic.2 has operating states that
can be activated during specified times. This includes day operation,
night operation, lunch break operation, etc.
With the COMmander Basic.2, you can set up to eight different configurations (operational states) that are manually or automatically
switchable.
The following parameters can be configured and modified: Assigning
profiles to the subscribers (refer to the chapter Working with Profiles on page 40), fallback options for the external ports, door terminal call distribution, relay settings in configuration-dependent mode
and call distribution.
Using an example, the procedure for creating a Day And Night configuration in the COMmander Basic.2 will be demonstrated step-bystep. You can set up additional configurations based on this procedure.
Creating a Configuration
Example configuration for a week with automatic configuration
switching.
Configuring Day and Night operation
Here you are shown how to create different
configurations that you need for Day and
Night operation, for example.
COMset Configurations Create configurations
Open the window COMset Configurations
Create configurations.
The figure to the right shows the opened window with the factory settings for configuration
creation.
☞
Advice
Here there is already a configuration named Konfig-1; it
already contains all the configuration-dependent settings
and functions that you have configured on your PBX.
In the “Configuration name” column, enter
an applicable description for your configuration with a maximum of 16 characters (in this
case, Day and Night).
You can rename this configuration for your own purposes and continue using it unchanged.
COMset Configurations Create configurations
In the “Identification number” column,
assign a unique number from your internal telephone numbering plan (2-4 digits).
Under “Automatic configuration switching”, you can define whether you would like to
use the switchover according to adjustable
times (select the check box) or would prefer a
manual switchover.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
Repeat this procedure for creating additional configurations.
The configurations are now created and named.
☞
Advice
You only need the identification number if you would like to
use the manual switchover option with internal subscribers.
Note that now only the Day configuration contains all the
settings you have made on your PBX.
33
Configuration Guide
Setting up a Day/Night Configuration
Copying a Configuration
As soon as you have created a new configuration, it needs to correspond to the previously valid or a similar configuration.
Only after this can you make all the configuration-dependent
changes.
Copying the Day configuration to Night configuration
Here you are shown how to transfer an
already existing configuration to a new configuration.
COMset Configurations Copy configurations
Open the window COMset Configurations
Copy configurations.
The figure to the right shows the opened window with the settings for a 1:1 copy of the configuration Day transferred to Night.
In the “Source” column, select the configuration you would like to copy from the list field.
In the “Target” column, click the check box to
select a configuration that is already set up
and should be identical with the previously
selected source.
In the “Configuration dependent settings” column, click the check
boxes to select the configuration-dependent settings that should be
transferred to the destination configuration (in this case, all the settings will be accepted).
the target configuration (Add) or use the buttons to replace the settings entirely (Replace).
In the “Add/Replace” column, you can use the option buttons for
“Call distribution” to extend the existing call distribution settings for
The configuration has now been copied 1:1 and can be adapted to
the necessary requirements.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
Controlling and Setting the PBX Time
Before the switching times for automatic configuration switching are set, the date and the
PBX time need to be checked and set. Only
then can the configuration switch to the correct time.
COMset General settings PBX time
Open the window COMset General settings
PBX time.
The figure to the right shows the opened window with the current settings.
By default, the update is performed with an
outgoing call via ISDN if the check box is
selected in the “ISDN” line under “Refresh
automatically”. It is also possible to dial a
specified telephone number each time the
PBX is restarted by entering a telephone
number in the entry field and selecting the
check box.
If this is not possible, you can also configure the settings manually.
In order to ensure correct summer and winter time switches, select
the time zone for your location from the list field.
34
Confirm this by clicking the “Set now” or “Execute” button in the
action line in order to apply the settings in the PBX.
PBX time is now correctly set.
Configuration Guide
Setting up a Day/Night Configuration
Configuring the Switching Times
The switching time for Monday
In order for the configurations created to be
automatically effective, the switching times for
this need to be defined.
COMset Configurations Monday switching times
The COMmander Basic.2 lets you set individual switching times for each day up to a week.
Open the window COMset Configurations
Monday switching times.
The figure to the right shows the opened window with the already set times for Day and
Night operation.
In the “Time” column, each configuration start time is entered in the
list fields (to Day operation would start here at 7:30 a.m. and would
switch over to Night operation at 6 p.m.).
In the “Configuration” column, select the corresponding configuration from the list field.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
The switching times for Monday are now set.
☞
Advice
If wake-up announcements that are dependent on the time
of day are used, you can select the wake-up announcement you want in the “Wake-up announcement” column.
Copying Switching Times
The switching times for Tuesday to Friday
If multiple days should have the same switching times, for example, Monday to Friday, you
can copy the times set for one day to other
days.
COMset Configurations Copy switching times
Open the window COMset Configurations
Copy switching times.
The figure to the right shows the opened window for copying the switching times from
Monday to the days Tuesday to Friday.
In the “Source” column, select the day you
would like to copy from the list field.
In the column “Target”, click the check box to
select a week day that is already set up and is
to be identical with the previously selected
source.
In the “Add/Replace” column, you can use
the option buttons to add to the existing
switching times for the target days (Add) or
use the buttons to replace the settings entirely
(Replace).
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
The switching times for Monday-Friday are
now set.
35
Configuration Guide
Setting up a Day/Night Configuration
Switching Time Overview
The switching times for the whole week
In order to give you an overview of the switching times across the whole week, a separate
view is provided.
COMset Configurations Overview switching times
This view also makes it clear what the effects
of the switch-on times are on the duration of
the respective configurations.
Open the window COMset Configurations
Overview switching times.
The figure to the right shows the opened window with the switching times for the whole
week.
Under “resolution”, set the size of the view
according to your screen resolution so that
the overview is easy to read.
☞
Advice
When configuring the switching times via COMset Configurations Monday switching times, only those start
times for the corresponding configurations are set. This
results in the following context:
The currently set configuration ends with the start time of the next
configuration. Therefore the overview also shows that the weekend is
running entirely in Night operation. Night operation starts on Friday
at 6 p.m. and does not end until Monday at 7:30 a.m. At that point,
Day operation is accepted.
Using a Configuration
Using an example, the practical advantages of a switchable configuration will be explained.
Example of a configuration application
During Day operation, the door bell button at
the main entrance should signal an internal
subscriber, for example.
COMset 2TSM analog module Door->Scr/grp/external
During Night operation, the door bell button at
the main entrance should signal an external
subscriber, for example.
The switchover should be done depending on
the configuration.
Open the window COMset 2TSM analog
module Door->Scr/grp/external.
The figure to the right shows the opened window with the door terminal call distribution for
the door bell button 1 during Day operation.
Now set the internal subscriber under the destination number.
Click the “Night” operation button to switch to
the settings for Night operation.
At first, the settings are identical because in
the previous example, a 1:1 copy of the configuration Day to Night was made.
Now enter an exchange line number using a
special S0 connection to an external telephone number.
Now you have two different settings in the
configurations that are active depending on
the time setting.
☞
Advice
36
The switchover of the configurations can be done manually at any time, even by an internal subscriber, in as much
as he has the permissions to do this. This also means that
during Day operation, the switch to Night operation can be
made manually. How to perform a manual switchover of
the configurations can be found in the user manual in the chapter
Using Different Configurations (Day, Night, etc.).
Switching back to Day operation can be done either manually or automatically when the start time of another configuration is reached.
Configuration Guide
Working with Groups
Working with Groups
The COMmander Basic.2 provides the option of assigning multiple
subscribers to a group. A maximum of 64 groups with a maximum of
20 subscribers each can be administered. Subscribers with similar
responsibilities can be consolidated into groups (for example, a support department or a software team). A group has, just as an internal
subscriber, a separate internal telephone number and is treated like
an internal subscriber in relation to some of the settings. This makes
it possible to reach a group internally as well as externally. (For more
information, see Distributing Calls on page 17). Function settings in
the following categories can be configured in group properties:
exchange line settings, call forwarding, reachability, group (internal).
Subscribers assigned to a group can log into or out of a group. Subscribers can also be assigned to more than one group. A subscriber
can decide for himself which group to log into.
A practical example explains how to work with groups.
Creating and Setting up a Group, as well as
Assigning Subscribers
A group must be created, set up and subscribers added before the
group can be used.
Example: A group by the name of Reception is to be created and
reachable under the telephone number 49 internally as well as externally.
If there is no reply, the call should be taken by answering machine 20.
The subscribers from Example 2 on page 21 should be assigned the
telephone numbers 32 to 34 in this group.
Finally, subscriber 33 should be removed from the group.
Creating a group
Here you will see how to create a group
named Reception based on the example
above.
COMset Internal groups Telephone numbers
First open the window COMset Internal
groups Telephone numbers.
The figure to the right shows the opened window with the corresponding example settings.
In the “Telephone number” column, enter a
group number (In this case,49)under “from:”.
In the “Name” column, enter an applicable
description of the group with a maximum of 16
characters (in this case, Reception).
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX. Repeat this procedure for creating additional groups.
The group named Reception from the example above is now created.
☞
Advice
If you have contiguous telephone number ranges for multiple groups, you can enter the beginning and end values
under “from: until:”. Only after clicking “Execute” will the
name be available for entries.
Call distribution for groups
As with internal subscribers, call distribution is
necessary for groups in order for the group to
be reachable both internally as well as externally. Setting up call distribution for groups
uses the same procedure as for internal subscribers (for more information on this, see
Distributing Calls on page 17).
COMset Call distributions Overview
After this, open the window COMset Call
distributions Overview.
Here you see a detailed overview of all the set
assignments for external and internal telephone numbers (subscribers and groups).
You can also see the assignment to the PBX.
☞
Advice
You can use the printing function in your browser to print
out this overview. It is advisable to print the page in landscape format.
If the telephone number of a group lies within in a DDI range, the
group is also directly reachable externally with this number in a linear
call distribution (in this example, under 4711-49).
37
Configuration Guide
Working with Groups
Setting up the properties of a group
In order to adapt a group for the requirements
for taking care of special group tasks, you can
edit the properties of a group individually.
COMset Internal groups Properties
For this, open the window COMset Internal
groups Properties.
The groups already created are listed. In the
line for the Reception group, click “Configure”.
The figure to the right shows the opened window with the corresponding group properties
settings for the group Reception with all the
categories.
Now click the category “Call Forwarding”.
This figure shows the settings for the category
Call Forwarding.
Using the example above, in the “CF if no
response” line in the “Property” column,
select the check box (activate a checkmark)
and enter the internal telephone number for
answering machine 20 in the “Target
number” entry field.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
Call forwarding on no response is now set based on the example.
☞
Advice
Note that the settings here apply to all configurations. For
configuration-dependent settings, you need to work with
group profiles (for more information on this, see Creating,
Setting up and Assigning Group Profiles on page 44).
Assigning Subscribers to a Group
Here internal subscribers 32 to 34 are to be
assigned to the group Reception based on
the example above.
COMset Internal groups Subscriber assignment
First open the window COMset Internal
groups Subscriber assignment.
The figure to the right shows the opened window with the settings for the example named
above.
In the “Group” category, select the corresponding group from the list field (in this case,
Reception).
Now enter the start and end values under
“from: until:” in the “Telephone number /
name” column. (in this case, from 32 to 34).
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
You can move subscribers from one group to
another using the “Change group” column.
Under “Priority”, you can set the corresponding sequence when
using ringing sequences.
No further settings are currently required.
The subscribers are now assigned to the group Reception.
☞
Advice
In order to avoid all the telephones in a group from signaling at the same time when a call comes in, you can choose
specific ringing sequences (for more information on this,
see Ringing Sequence on page 69).
It is also possible to assign subscribers to multiple groups
at the same time.
38
Configuration Guide
Working with Groups
Group overview
The group overview displays all the groups
that have been created and the members of
those groups in a table.
COMset Internal groups Overview
Open the window COMset Internal groups
Overview.
The figure to the right shows an overview of
the groups including the assigned subscribers
(to make the example more clear, another
group named Depot has been added and
assigned several subscribers).
The “Status” column lists the group status of each group member.
Group Status
After the subscribers in a group have been assigned, you can start off
by pre-defining the group status of each member so that the group
members have a defined status when they start working as a group
(logged-in, logged-out or permanently logged-in).
The special group settings that a group member receives when he is
logged in as outgoing is saved in the group properties and the group
profiles (for more information on this, see Setting up the properties
of a group on page 38 and Setting up a Group Profile on page 44).
Each group member can log in or out as incoming, outgoing or
incoming + outgoing in a group (for more information on this, refer
to the user manual Calling Call Groups (Teams) Simultaneously).
Pre-defining group membership (incoming)
Here you will see how to pre-define the group
status (incoming).
COMset Internal groups State -> incoming
Incoming means that a group subscriber
receives incoming calls for the group.
First open the window COMset Internal
groups State -> incoming.
Then select the corresponding group from the
list field.
The figure to the right shows the opened window with the settings for the group Reception.
In the “Status” column, select a pre-defined
group status for each subscriber in the group
from the list field (the default setting is logged in).
☞
Advice
A subscriber cannot log himself out of the group if the setting is Permanently logged in.
A subscriber can be logged into more than one group for
incoming calls.
Pre-defining group membership (outgoing)
Here you will see how to pre-define the group
status (outgoing).
COMset Internal groups State -> outgoing
Outgoing means that a group subscriber can
also make outgoing calls from the group. For
this, he receives pre-defined group properties.
First open the window COMset Internal
groups State -> outgoing.
The figure to the right shows the opened window with all the subscribers in the COMmander Basic.2 that have been assigned to
specific groups.
In the “Group” column, select from the list field the group for each
subscriber for which a pre-defined group status should be assigned.
Then in the “Status” column, select the pre-defined group status
from the list field (the default setting is logged out).
☞
Advice
A subscriber cannot log himself out of the group if the setting is Permanently logged in.
A subscriber can only be logged into one group for outgoing calls.
39
Configuration Guide
Working with Profiles
Working with Profiles
The COMmander Basic.2 lets you individually assign and save internal subscribers and groups, preset working environments and properties in profiles.
extends your control options for the settings considerably.
Using small practical examples, you will learn how to work with profiles.
Assigning profiles can be made configuration-dependent. This
Creating, Setting up and Assigning
Subscriber Profiles
A subscriber profile is a preset work environment with certain functions that can be individually set and named.
Another advantage to using subscriber profiles is the option of
assigning subscribers different properties in different configurations.
A subscriber profile restricts or allows access to many PBX functions.
Before you can use subscriber profiles, they need to be created, set
up and then assigned subscribers.
Function settings for the following categories can be saved in the
subscriber profiles: analog settings, exchange line settings, user settings, permissions, special functions, and signaling with tones.
Using subscriber profiles facilitates setting up large numbers of internal subscribers, since not every subscriber needs to be set up individually but only assigned to the created subscriber profiles.
Example: A subscriber profile named AB PROFILE is to be set up.
The subscribers for profile should officially only be able to accept
incoming calls. Emergency calls are allowed. Only local private
calls can be made. This profile should be assigned to all a/b subscribers (as in Example 2 on page 21).
Creating a subscriber profile
Here you will learn how to create the subscriber profile AB PROFILE.
Open the window COMset Internal subscriber (scr) Profiles Configuration.
The figure to the right shows the opened window listing previously defined subscriber profiles from the factory.
In the “Profile name” column, enter an applicable description for your profile with a maximum of 16 characters (in this case, AB PROFILE).
In the “Based on” line, select an existing profile in the list field, which is closest in function
in order to have to make as few changes to
the profile as possible (in this case, Standard
phone).
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
The AB PROFILE profile has been created
based on the example.
40
COMset Internal subscriber (scr) Profiles Configuration
Configuration Guide
Working with Profiles
Setting up a profile
After the profile AB PROFILE has been created, it needs to be adapted to the requirements accordingly.
To do this, click (as shown in the last figure)
the “Configure” button in the line of the corresponding profile. A window opens containing
the profile configuration of the AB PROFILE.
Now switch to the category “Exchange line
settings” by clicking it.
The figure the right shows the opened window
with the categories and available functions.
In the “Exchange line authorization (business)” line, select the check box for the “Profile controlled settings”. Then under Property, select the corresponding property from
the list field.
In the “Exchange line authorization (private)” line, repeat the procedure for setting
the property.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
The profile AB PROFILE is now set up.
Assigning a profile to subscribers (in Example 2 in Slot 1E)
Here the internal subscribers are assigned
the newly created profile AB PROFILE.
COMset Internal subscriber (scr) Profile assignment Slot 1E 8a/b
Open the window COMset Internal subscriber (scr) Profile assignment Slot 1E
8a/b.
The figure to the right shows the opened window with the subscribers from Example 2 on
page 21.
You can now assign a separate profile for
each configuration individually.
In the “Profile in Day” column, select the
check box “all subscribers are assigned to
the profile” (set checkmark).
Then select the corresponding profile from the
list field underneath (in this case, AB PROFILE).
Repeat the same procedure for the “Profile in Night” column.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX
All the subscribers in the 8a/b module are now assigned to the profile
AB PROFILE. The profile is now active for the subscribers in both
Day and Night operation.
☞
Advice
You have the option here of assigning a separate profile to
each subscriber in every configuration.
This means that the subscribers can have different properties for different configurations.
41
Configuration Guide
Working with Profiles
Removing subscribers from a profile
You can remove subscribers at any time from
the profiles whenever necessary. For example, here the fax machine needs to be
removed from the AB PROFILE during the
day.
COMset Internal subscriber (scr) Profile assignment Slot 1E 8a/b
Open the window COMset Internal subscriber (scr) Profile assignment Slot 1E
8a/b.
The figure to the right shows the opened window with the subscribers from Example 2 on
page 21.
In the “Profile in Day” column, select the
Standard phone profile (here the fax machine)
from the subscriber line list field.
Confirm this by clicking the “Execute” button
in the action line in order to apply the settings
in the PBX.
The fax machine subscriber now no longer has a user profile in the
configuration Day.
☞
Advice
During Night operation, the fax machine continues to be
active in the profile AB PROFILE. This means that no
faxes can be sent as trunk calls during the night.
If different settings should apply to multiple subscribers
between Day and Night operation, it is a good idea to create separate subscriber profiles for the individual configurations.
Subscriber Property Overview
Overview of the subscribers
In order to get an overview of which properties
are set for a user of an extension, there is an
overview for each subscriber in which the
interaction of the profile-controlled properties
with the user properties are shown in a table.
Open the window COMset Internal subscriber (scr) Overview.
The figure to the right shows an excerpt containing the subscribers in the a/b module from
Example 2 on page 21.
To view the properties set for a subscriber,
click the icon In the “Scr-Propert.” column.
42
COMset Internal subscriber (scr) Overview
Configuration Guide
Working with Profiles
Subscriber properties
The figure to the right shows the properties of
the subscriber (in this case, subscriber 22),
which are subdivided into different categories.
Here individual settings for each specific subscriber can be configured.
Now click the category “Exchange line settings”. Now you see the properties for the
exchange line settings that were configured in
the previous example.
In the “Function” column, all the functions
that can be set for subscriber 22 are listed.
In the “Mode” column, the individual configurations are listed along with the current settings.
Here the entries in red (these settings are
specified by an assigned profile and are not
modifiable by the user) and green (shows
the default settings that are however freely
modifiable for the user) have different functions. However, the user requires a user PIN
for these changes (for more information on
this, see User PIN on page 9).
Under “Property”, you can configure individual
settings for this subscriber. These settings are
in green in the “Mode” column.
☞
Advice
Whenever possible, use profiles instead of individual settings.
Simply using a profile for a few subscribers in order to take advantage
of these setting options is worth it.
This makes it easier to keep an overview of the settings
made in your PBX as well as prevents users with user
PINs from modifying the settings and making mistakes.
43
Configuration Guide
Working with Profiles
Creating, Setting up and Assigning
Group Profiles
A group profile is a preset group environment with certain functions
that can be individually configured and named.
Another advantage to using group profiles is the option of assigning
groups different properties in different configurations.
A group profile restricts or allows access to many PBX functions for
groups.
Before you can use group profiles, they need to be created, set up
and then assigned to groups.
Function settings in the following categories can be configured in
group properties: exchange line settings, call forwarding, reachability, group (internal).
Example: A group profile named Group profile 1 is to be set up and
assigned to the already existing group Reception (see Creating and
Setting up a Group, as well as Assigning Subscribers on
page 37).
Using group profiles facilitates setting up large numbers of internal
groups, since not every group needs to be set up individually but only
assigned to the created group profiles.
If the group Reception does not respond to a call, the group profile
should forward the call to answering machine 20.
Creating a group profile
Here you will learn how to create the group
profile Group profile 1.
COMset Internal groups Profiles Configuration
Open the window COMset Internal groups
Profiles Configuration.
The figure to the right shows the opened window listing a previously defined default profile
from the factory.
In the “Profile name” column, enter an applicable description for your profile with a maximum of 16 characters (In this case, Group
Profile 1).
In the “Based on” line, select an existing profile in the list field, one
that is closest in function in order to have to make as few changes to
the profile as possible (in this case, Standard profile).
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
The group profile Group profile 1 is now created based on the example above.
Setting up a Group Profile
After the profile Group profile 1 has been
created, it needs to be adapted to the group
requirements accordingly.
To do this, click (as shown in the last figure)
the “Configure” button in the line of the corresponding profile. A window opens containing
the group profile configuration for Group profile 1.
Now switch to the category “Exchange line
settings” by clicking it.
The figure the right shows the opened window
with the category and available functions.
Using the example above, in the “CF if no response” line under the
“Profile controlled settings” column and under “Property”, select
the check box (activate the checkmark) and enter the internal telephone number for answering machine 20 in the “Target number”
entry field.
44
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
Call forwarding on no response is now set in the group profile
Group profile 1 based on the example.
Configuration Guide
Working with Profiles
Assigning a group profile to a group
Here the internal groups are assigned the
newly created profile Group profile 1.
COMset Internal groups Profile assignment
Open the window COMset Internal groups
Profile assignment.
The figure to the right shows the opened window with the group Reception (for more information, refer to Creating and Setting up a
Group, as well as Assigning Subscribers
on page 37).
You can now assign a separate group profile
for each configuration (for more information,
see Creating a Configuration on page 33)
individually.
In the “Profile in Day” column, select the corresponding profile (in
this case, Group profile 1) for the applicable group from the list field
(here, Reception).
Repeat the same procedure for the “Profile in Night” column.
Confirm this by clicking the “Execute” button in the action line in
order to apply the settings in the PBX.
The Reception group is now assigned to the profile Group profile 1
based on the example.
☞
Advice
You have the option here of assigning a separate group
profile to each group in every configuration. This means
that the groups can have different properties for different
configurations.
Group Properties Overview
Group properties
In order to get an overview of which properties
are set for an internal group, each group has
an overview in which the interaction between
the properties controlled by the group profile
and the group properties is displayed in a
table.
COMset Internal groups Properties
For this, open the window COMset Internal
groups Properties.
The groups already created are listed.
In the line for the Reception group, click “Configure”.
The figure to the right shows the opened window with the corresponding group properties
settings for the group Reception with all the
categories.
Now click the category “Call Forwarding”.
This figure shows the settings for the category
Call Forwarding as set in the example.
In the “Mode” column, the individual configurations are listed along with the current settings.
Here the entries in red (these settings are
specified by an assigned group profile and are
not modifiable by the group member) and
green (shows the default settings that are
however freely modifiable for group members) have different functions). However, the
group member requires a user PIN for these
changes (for more information on this, see
User PIN on page 9).
Under “Property”, you can only configure individual settings for this
subscriber. These settings are in green in the “Mode” column (for
more information, see Setting up the properties of a group on
page 38).
☞
Advice
Whenever possible, use profiles instead of individual settings. This makes it easier to keep an overview of the settings made in your PBX as well as basically prevents users
with user PINs from modifying the settings and making
mistakes.
Simply using a group profile for a few groups in order to
take advantage of these setting options is worth it.
45
Features – Function and Configuration
Features – Function and Configuration
☞
In this chapter individual features of the PBX are
described. You will receive information about hardware and software requirements, configuration and
use of features. The table near every feature contains the following information:
HW requirements
If a special module (e.g. COMmander
2TSM analog module), a system telephone
or special accessory (e.g. a speaker) is
necessary, it is listed here.
Telephones and external connections as
well as the necessary a/b-, S0- and UP0Modules are not listed here.
SW requirements
Here the SW version of the PBX and if necessary also the SW version of the telephone and the version of the necessary PC
software are listed here.
The listed SW version may be necessary
for the use of the function or for a partial
aspect of it.
Dongle release
If the release of a special function is necessary, it will be listed here.
The HW release necessary for all functions
will not be listed her.
Configuration via /
Setting via
Here the pages of the web interface are
listed in a top to down order that are necessary for the configuration of the feature.
If a PC program (e.g. COMfort Set) is also
necessary for the configuration it is listed
here also.
If the page “COMset Internal subscriber (scr) Properties ...”
is named as location for the configuration the setting can be
made alternatively under “COMset Internal subscriber (scr)
Profiles Configuration ...”. If the setting should be made
configuration dependent or should not be changed by the user,
a configuration via profile is absolutely necessary. This is also
valid for the pages “COMset Internal groups Properties ...”
and “COMset Internal groups Profiles Configuration ...”.
Additional information about the individual settings can be
learned from the online help. This can be opened from every
page of the web interface via question mark icon
.
46
Features – Function and Configuration
Call Distribution and Reachability
Call Distribution and Reachability
External Call Distribution to Subscribers and
Groups
To reach internal subscribers and groups from external telephones
you have to assign external numbers to internal subscribers and
groups.
For each external connection a separated call distribution will be
made. A single connection in this definition is:
- a PTMP connection (ISDN or GSM)
- a single PTP connection (ISDN or GSM)
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
- a VoIP Account
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset External numbers PTP connections PBX base numbers/trunk bundles
COMset External numbers PTP connections DDIs
COMset External numbers PTMP
connections MSNs
COMset External numbers Voice over
IP (VoIP) Accounts
COMset Internal subscriber (scr) Telephone numbers
COMset Internal groups Telephone
numbers
COMset Call distributions External ->
scr/grp/recept. PTP connections
COMset Call distributions External ->
scr/grp/recept. PTMP connections
COMset Call distributions External ->
scr/grp/recept. VoIP
for explanations concerning the table see page 46
Configuration of the Feature
First of all the external numbers available on the external ISDN connections have to be entered.
A PBX of this size may have many DDIs on a PTP connection, so
these are not entered individually. Instead of this the DDIs made
available by the network provider are entered as a DDI value range
(COMset External numbers PTP connections PBX base numbers/trunk bundles). Only in additional configuration options the DDIs
that differ from the linear call distribution or that are necessary for
other functions (e.g. for the remote configuration) are entered. Each
entered DDI is listed under COMset External numbers PTP connections DDIs then.
For a Point-to-Multipoint connection in comparison all available
MSNs have to be entered (COMset External numbers PTMP
connections MSNs).
To be able to configure the call distribution for connected digital GSM
gateways, please enter the dialable telephone numbers as MSNs or
DDIs that have also been entered in the configuration of the GSM
gateways (COMset External numbers PTP connections DDIs
or ... PTMP connections MSNs). Before you can enter the DDIs
for a GSM gateway on the PTP connection, however you have to create the requested connection with the entry of a freely selectable PBX
base number with DDI value range e.g. PBX base number 4711 with
DDI value range 1 to 2 (COMset External numbers PTP connections PBX base numbers/trunk bundles).
If accounts have been created at one or more VoIP providers these
account data have to be entered (COMset External numbers Voice over IP (VoIP) Accounts; see also Voice over IP (VoIP) on
page 82).
Afterwards internal numbers for subscribers (COMset Internal subscriber (scr) Telephone numbers) and groups (COMset Internal
groups Telephone numbers) have to be created. To realise a linear
call distribution the internal numbers have to match the DDIs
assigned by the network provider. For this purpose the PBX has a
free numbering plan that allows the assignment of 2- to 4-digit numbers in the range of 10-9999.
For the DDIs of a Point-to-Point connection a linear call distribution is
used. Every available DDI in the DDI value range will be assigned to
the corresponding internal number, e.g. 4711 - 99 to the internal
number 99. The linear call distribution may be deactivated separately
per connection. Then the DDIs have to be entered individually and
assigned to the internal numbers later (COMset Call distributions
External -> scr/grp/recept. PTP connections). Then the DDIs
have to be entered separately and have to be carefully assigned to
the internal telephone numbers.
For each entered DDI, each MSN and each account an individual
subscriber or an individual group may be selected (COMset Call
distributions External -> scr/grp/recept. PTMP connections).
If no internal number has been assigned to the number called by the
external telephone a fallback number can be configured that will take
the call immediately or delayed (COMset Call distributions
External -> scr/grp/recept. PTP connections, ... PTMP connections and ... VoIP).
Use/Check of Features
1. Call distribution for an external number.
2. Call external number.
3. Check if the correct subscriber is ringing.
4. Check settings under “COMset Call distributions Overview“.
Dependency/Limitations
An external number may be assigned to a single subscriber or to a
single group. If several subscribers should ring simultaneously, these
have to be summarized in a group.
External numbers, e.g. used as remote switching/ programming
number or Call Through numbers, must not be used in the call distribution.
To differentiate external calls incoming via different external numbers
(e.g. business numbers, private numbers) by the ringer rhythm different ringer rhythms may be configured (COMset External numbers
PTP connections DDIs, ... PTMP connections MSNs and ...
Voice over IP (VoIP) Accounts). In case of a PTP connection it
is necessary to enter the DDIs separately.
If two- or three-digit direct dialling-in numbers are requested for the
PTP connection, these must be supported by the network provider
and entered into the DDI value range. A DDI value range of 10-999
allows to use e.g. two- and three-digit direct dialling-in numbers, however a DDI value range 100-999 only a three-digit dialling-in numbers.
If 1-digit DDIs are needed these have to be entered manually and
assigned to the internal numbers in the call distribution. This is only
possible if these one-digit DDIs are supported by the network provider and are entered in the DDI value range (e.g. 0-199). Please pay
attention to the fact that if you use the 0 as the central telephone numbers, the dialling-in numbers 00-09 as well as 000-099 will not be
available any longer.
47
Features – Function and Configuration
Call Distribution and Reachability
Door Call Distribution
Second Ringer Bell
The ringing at the door may be signalled on internal and external telephones.
If the customer likes to notice the ringing at places where he cannot
hear his telephone, you can connect a second ringer bell to the COMmander 2TSM analog Module.
a COMmander 2TSM analog Module and a
connected speaker system
HW requirements
a COMmander 2TSM analog Module
SW requirements
Version 1.4 (PBX)
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Dongle release
–––
Configuration via /
Setting via
COMset 2TSM analog module Port
configuration
Configuration via /
Setting via
COMset 2TSM analog module
Telephone numbers
HW requirements
COMset 2TSM analog module Door
-> Scr/group/external
COMset 2TSM analog module Relay
settings
COMset 2TSM analog module
Rhythm and cadence
COMset 2TSM analog module
Telephone numbers
for explanations concerning the table see page 46
Configuration of the Feature
At least one of the available door bell button inputs on the
COMmander 2TSM analog Module has to be assigned to a door terminal as door bell button (COMset 2TSM analog module Port
configuration).
Afterwards for each door bell button an internal or external target
number has to be entered (COMset 2TSM analog module Door
-> Scr/group/external).
In case of an external target number the exchange line used by the
PBX and perhaps the telephone number to be presented have to be
selected additionally. (COMset 2TSM analog module Door ->
Scr/group/external). The following settings are possible:
1. “All external connections or internal“: The dialling of the external
target number is made via any available fixed network connection.
2. “Special S0 connection“: The dialling of the external target number
is made via a special fixed network connection selected by the telephone number to be presented.
for explanations concerning the table see page 46
Configuration of the Feature
You can configure the second ringer bell to ring for calls to a subscriber or group number and/or when pressing a door bell button
(COMset 2TSM analog module Telephone numbers).
If e.g. a lamp should be switched on simultaneously to the second
ringer bell, it is possible to configure as switching relay on the COMmander 2TSM analog module (COMset 2TSM analog module
Relay settings).
Use/Check of Features
1. Configure a second ringer bell.
2. Call the corresponding subscriber or press the corresponding door
bell button.
3. Check if the second ringer bell is ringing.
Dependency/Limitations
–––
3. “VoIP account“: The dialling of the external target number is made
via a certain account.
For internal door calls a ringer rhythm and the duration of ringing has
to be configured for each door bell button (COMset 2TSM analog
module Rhythm and cadence).
To call the door and for the internal number presentation a door
number has to be configured (COMset 2TSM analog module
Telephone numbers). Select this from the free telephone number
plan that permits the allocation of 2-digit to 4-digit telephone numbers
in the range 10-9999.
Use/Check of Features
1. Configure a door and the corresponding door call distribution.
2. Press a door bell button.
3. Check if the entered number is called with the correct ringer rhythm
and the correct duration.
Dependency/Limitations
In case of the setting “All external connections or internal” the VoIPand GSM-Routing will be used if the target number was entered in the
exception telephone number table and was activated for the current
configuration (see page 83).
48
Call Order of the Group Members
See Ringing Sequence on page 69.
Features – Function and Configuration
Call Distribution and Reachability
Call Forwarding for individual Telephones
(Subscriber-CF)
Use/Check of Features
Thanks to the subscriber Call Forwarding (CF) you are able to forward internal and external calls that are targeted to your telephone to
other internal telephones or external connections.
2. Call the forwarded telephone.
As there may be different reasons for not being able to take a call,
there are three different kind of Call Forwarding: “the immediate Call
Forwarding“, the “Call Forwarding on Busy” and “Call Forwarding on
no Reply“.
4. A forwarded system telephone COMfort 1000/1200/2000 plus or
COMfortel 1500/2500 will show a configured “CF immediately” in
the display.
If the “CF on Busy” and “CF on no Reply” are activated at the same
time, both variants will be in use. Depending on the case - the telephone is busy or nobody takes the call - the call will be forwarded perhaps even to different destination numbers.
If an “CF unconditional” is activated in addition to a “CF on Busy” and/
or a “CF on no Reply“, only the “CF unconditional” is used that means
the whole calls will be forwarded to the destination of the “CF unconditional“. In this case the other forwarding settings are ignored, but
are still active in the background. As soon as the “CF unconditional”
is switched off, the other still active forwarding settings are used
again.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
1. Configure a subscriber call forwarding.
3. Depending on the activated call forwarding the call has to reach the
configured target.
5. In the busy lamp field of a system telephone COMfort 1000/1200/
2000 plus or COMfortel 1500/2500 a forwarded subscriber will be
signalled by a yellow glowing LED.
Dependency/Limitations
The “subscriber call forwarding” may be configured on each internal
telephone by a programming sequence.
On the system telephones COMfort 1000/1200/2000 plus or COMfortel 1500/2500 the “subscriber call forwarding” may be configured via
menu (see manual of the telephone).
On an analog T-Net telephone the “subscriber call forwarding” may
be configured via T-Net menu/function key – if existing – (see manual
of the telephone).
If you configure an internal telephone as the forwarding target, it will
need for forwarded external calls at least a partial exchange line
authorization.
COMset Internal subscriber (scr)
Properties Authorizations
COMset General settings General
COMset Internal subscriber (scr)
Properties Signalization by tones
Call forwarding for external Numbers (MSN/DDI-CF)
See Call Forwarding “CFU/CFB/CFNR/CD (PR)” for external Numbers (MSN/DDI-CF) on page 57.
for explanations concerning the table see page 46
Configuration of the Feature
A subscriber call forwarding can be configured via “COMset
Internal subscriber (scr) Properties User settings“.
The configuration of a subscriber call forwarding may be restricted for
individual users (COMset Internal subscriber (scr) Properties
Authorizations).
The delay time for a subscriber call forwarding “on no Reply” may be
changed. Additionally, a fallback on Busy may be switched on for a
call forwarding “on Busy“. If the busy subscriber goes on hook, the
already forwarded call will ring on his telephone again - if it has not
already been accepted (COMset General settings General).
To remind the user about e.g. a configured subscriber call forwarding
or Do-not-Disturb a special dial tone may be activated (COMset
Internal subscriber (scr) Properties Signalization by tones).
49
Features – Function and Configuration
Call Distribution and Reachability
Call forwarding for individual Groups (Group-CF)
Dependency/Limitations
With the group call forwarding you are able to forward internal and
external calls that are targeted to a group to other internal telephones
or external connections. This way a person can take these calls
which is not member of this group and cannot log in.
If you configure an internal telephone as the forwarding target it will
need for forwarded external calls at least a partial exchange line
authorization.
The group call forwarding makes sure that somebody is reached
under the group number even if the calls can not be accepted temporarily by the group members.
As there may be different reasons for not taking a call, e.g. nobody is
there during a shorter or longer period or all the logged in telephones
are busy, there are four different Call Forwarding settings: The “CF
unconditional“, the “CF on Busy” and the “CF on no Reply” and the
“CF if all subscribers are logged out“. For each of the four call forwarding types a different forwarding target may be configured.
If the “CF on Busy“, the “CF on no Reply” and the “CF if all subscribers are logged out” are active at the same time, all three variants will
work. Depending on which case will occur - it is busy or nobody takes
the call or all subscribers are logged out - the call will be forwarded
and even to different destination numbers.
If an “CF immediately” is additionally activated to an “CF on Busy”
and/or an “CF on no Reply” only the “CF immediately” will work that
means all the calls will be forwarded to the forwarding destination of
the “CF immediately“. The other variants will be ignored, but they are
still switched on. As soon as the “CF immediately” is switched off, the
other variants that are still switched on, are active again.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Authorizations
COMset Internal groups Properties
Call Forwarding
COMset General settings General
for explanations concerning the table see page 46
Configuration of the Feature
Via “COMset Internal groups Properties Call Forwarding” a
group call forwarding may be configured.
The delay time for a subscriber call forwarding “on no Reply” may be
changed. Additionally, a fallback on Busy may be switched on for a
call forwarding “on Busy“. If the busy subscriber goes on hook the
already forwarded call will ring on his telephone again - if it has not
yet been taken (COMset General settings General).
Use/Check of Features
1. Configure group call forwarding.
2. Call forwarded group.
3. Depending on the activated call forwarding the call has to reach the
configured target.
50
The “group call forwarding” may be configured on each internal telephone by a programming sequence. The used telephone has to be
member of the group to be forwarded and the authorization for group
CF/Follow me (COMset Internal subscriber (scr) Properties
Authorizations).
LCR will be used for a group CF to an external target (e.g. mobile telephone) if at least one member of the group has an activated LCR. It
is not relevant if the corresponding subscriber is logged in or not.
The group property “Call Restrictor settings of the subscribers” is
working for the group CF like “No Call Restrictor“.
The group property “Call Deblocker settings of the subscribers” is
working for the group CF like “No Call Deblocker“.
The group property “Exchange line authorization of the subscribers”
is working for the group CF like “International“.
The group property “Short-code dialling authorization of the subscribers” is working for the group CF like “Short-code dialling authorization
for all group members“.
Preferred exchange line/Number Presentation: The number of the
group will always be presented. “Exchange line authorization of the
subscribers” is working for the group CF like “Standard/Standard“.
Features – Function and Configuration
Call Distribution and Reachability
Parallel Call
Busy-on-Busy
Internal and external calls targeted to a subscriber or group may be
ringing additionally on a number (internally or externally) with the parallel call.
This is useful e.g. if a single user should be reachable on two internal
telephones or at the same time internally and on his mobile telephone
without configuring a call forwarding.
With help of the function Busy-on-Busy it is possible to define the
maximum of active call connections for one group (in single steps
until the maximum of possible external B channels minus two). If this
quantity has been reached, all additional callers will hear the busy
tone. But members of the group may make additional calls (outbound
calls) if there are still free external B channels available.
The parallel call will be performed always, even if the “main number”
is e.g. forwarded or busy.
The setting "busy after one connection" makes sense if the group is
used to call one user on several telephones.
HW requirements
–––
HW requirements
–––
SW requirements
Version 1.4 (PBX)
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
Configuration via /
Setting via
COMset Internal groups Properties
Reachability
COMset Internal groups Properties
Call Forwarding
for explanations concerning the table see page 46
Configuration of the Feature
Via “COMset Internal subscriber (scr) Properties User settings”
a parallel call can be configured for a subscriber.
Via “COMset Internal groups Properties Call Forwarding” a
parallel call can be configured for a group.
for explanations concerning the table see page 46
Configuration of the Feature
Via “COMset Internal groups Properties Reachability” Busy-onBusy can be activated for a group.
Use/Check of Features
1. Configure Busy-on-Busy with “Busy after 1 connection” for a group.
2. Call the group.
3. Accept the call on one of the ringing telephones.
Use/Check of Features
4. Call the group again. You have to hear the busy tone now.
1. Configure a parallel call for a subscriber.
2. Call the corresponding subscriber.
3. The subscriber and the configured target of the parallel call will be
ringing.
Dependency/Limitations
The parallel call for a group will be made over the whole call duration
independently from the ringing sequence.
Dependency/Limitations
The functions Busy-on-Busy and Announcement before Answering
(see Announcement before Answering (Greeting Message) on
page 62) can work hand-in-hand: If the function Announcement
before Answering "On busy" or "Always" is activated, it may be necessary, especially with a S2M connection - to limit the number of callers that are put on hold into the Waiting Loop automatically. To reach
this the function Busy-on-Busy can be activated for a certain number
of connections. If e.g. 2 telephones are logged-in to the corresponding group and both are in a call, a maximum of 4 callers will be put
into the Waiting Loop in case of a limitation of 6. Then all additional
callers will hear the busy tone. This way the situation will be avoided
that there are more callers on hold than can be accepted within a reasonable time.
Stay reachable via B Channel Reservation
See B Channel Reservation on page 75.
51
Features – Function and Configuration
ISDN Features
ISDN Features
Knocking/Call Waiting
Alternation “HOLD”
Knocking is the name for an additional call during an existing call.
Query is the switching between two different calls (internal or external). In contrast to a conference call both call partners can only talk
alternatively. During the conversation with the first call partner the
other call will be put on hold in the PBX. During this time the call partner will hear the Music on Hold or an announcement.
A knocking will be signalled by an attention tone and/or a display text
(depending on the telephone) on the telephone.
Now the current call may be interrupted, disconnected or the caller
may be rejected to continue the current call undisturbed.
The caller hears a normal ringing tone and does not know that there
is already an ongoing phone call on the called connection. Exception:
During an internal call the caller hears the busy tone and starts by
waiting deliberately the knocking.
The PBX supports the knocking for external calls, internal calls, door
and alarm calls.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
–––
for explanations concerning the table see page 46
for explanations concerning the table see page 46
Configuration of the Feature
The configuration of this feature via web interface is not necessary.
Use/Check of Features
1. Make a call (e.g. between two internal telephones).
Configuration of the Feature
2. Make a 2nd call via Query (R + number).
For each subscriber the knocking or the knocking type has to activate/deactivated separately (COMset Internal subscriber (scr) Properties User settings).
3. Switch between both call partners with the feature Alternation (R2).
Use/Check of Features
Dependency/Limitations
1. Make a call (e.g. between two internal telephones).
On ISDN telephones and system telephones the “Alternation” – if
possible – is made via function key or menu (e.g. with “Alternation“,
“R-key” or “Call1/Call2”; see manual of the telephone).
2. Call one of the telephones externally.
3. The knocking has to heard acoustically on the called telephone
(depending on the telephone the knocking caller will be shown in
the display).
4. Take the caller with R1 (1st call will be disconnected).
or: Take the caller with R2 (1st call will be put on hold)
or: Reject the caller with R0 (1st call will continue).
Dependency/Limitations
On some of the ISDN telephones the Call Waiting will have to be permitted additionally for the telephone itself (see manual of the telephone).
On the system telephone COMfort 1000/1200/2000 plus or COMfortel 1500/2500 the user can activate/deactivate the knocking via
menu.
The knocking of alarm calls cannot be deactivated.
If the knocking call is an alarm call, the current call will be disconnected when accepting the alarm call.
If there is a Query call at the moment of knocking, at least one of both
calls have to be disconnected before accepting the knocking caller.
On an analog T-Net telephone the “Accept/Reject of a knocking
caller” via T-Net function key/menu – if existing – is also possible (see
manual of the telephone).
On ISDN telephones and system telephones the “Accept/Reject of a
knocking caller” – if possible – via an existing function key or via
menu (e.g. with “call accept/reject”; see manual of the telephone).
52
4. The active call is disconnected with R1.
Or: Disconnect the call on hold with R0.
On an analog T-Net telephone the “Alternation” is also possible via TNet function key/menu – if existing – (see manual of the telephone).
For the Alternation with two external call partners you will not need
the support of the central office (ISDN feature HOLD), because the
PBX is supporting the Alternation via 2nd B channel.
Features – Function and Configuration
ISDN Features
Call Transfer “ECT” (Connect)
Three Party Conference “3PTY”
An internal subscriber can be transferred to another subscriber (internally or externally) with the function ECT. It is irrelevant if the call partner to be transferred has called you or is called by you. This procedure – connect two call partners during a Query – is called transfer.
During a conference you talk with two subscribers at the same time
(externally or internally).
When transferring an external call to another internal telephone it is
not necessary to wait for the second connection but replace the
receiver while ringing. The internal telephone is ringing further on
(Blind Transfer).
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Authorizations
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
–––
for explanations concerning the table see page 46
Configuration of the Feature
A configuration of the feature via web interface is not necessary.
COMset General settings General
COMlist Call data/charges General
settings
for explanations concerning the table see page 46
Use/Check of Features
1. Make a call (e.g. between two internal telephones).
2. Make a 2nd call by starting a Query (R + number).
3. Start a conference with R3.
Configuration of the Feature
For the transfer of external calls to another external call partner an
authorization can be configured for each individual subscriber (COMset Internal subscriber (scr) Properties Authorizations).
A call transferred between two external call partners can be limited to
a certain timeframe (COMset General settings General). This
has been implemented for safety reasons as the accidental transfer
e.g. to the talking clock or the weather forecast would cause an unlimited connection.
The waiting caller will hear the ringing tone instead of the Music on
Hold during a Blind Transfer. If this behaviour is unwanted the Music
on Hold may be played instead (COMset General settings
General).
The setting “Call charge recording changes with subscriber” (COMlist
Call data/charges General settings) will cause to assign the
occurring charges from the time of transfer of external calls to the
connected internal telephone. On the ISDN exchange line the feature
“Advice of Charge during the connection (AOCD)” is necessary, otherwise all charges are assigned to the last subscriber.
4. Return to alternation with R2 (status like before the conference).
Or: Return to alternation with R1 (with change of the active call).
Dependency/Limitations
On an analog T-Net telephone the “Finishing a conference and return
to Alternation” is also possible via T-Net function key/menu – if existing – (see manual of the telephone).
To use on ISDN telephones and system telephones the “Finishing a
conference and return to a specific target” the function has to be supported via function key or menu (e.g. with “Alternation”, “single connection” or “Call1/Call2”; see manual of the telephone).
For the conference with two call partners you will not need the support of the central office (ISDN feature 3PTY), because the PBX is
supporting the conference via 2nd B channel.
Use/Check of Features
1. Make a call (e.g. between two internal telephones).
2. Make a 2nd call by starting a Query (R + number).
3. Connect both call partners by going on-hook.
Dependency/Limitations
On some ISDN telephones the “Transfer” may be made by an available function key or menu instead of going on-hook see manual of the
telephone; perhaps also called “ECT” “Transfer”).
It may happen with some ISDN telephones that your telephone rings
after hanging up and that you are reconnected to your 1st calling partner if you pick up the receiver. Please check the operation instructions of the telephone whether the “PBX Transfer” is activated on.
Please try to configure this problem, if necessary.
An external call can only be transferred to an internal subscriber with
the necessary exchange line authorization (at least “incoming” for the
corresponding exchange line).
For the transfer of two call partners you will not need the support of
the central office (ISDN feature ECT) because the PBX is supporting
the transfer via 2nd B channel.
53
Features – Function and Configuration
ISDN Features
Number Display “CLIP” on the own Telephone
With this feature the presentation of the caller’s number on the display of a system telephone, an ISDN telephone or a CLIP capable
analog telephone is possible. It is required that the caller is presenting his number.
Some CLIP capable analog telephones support the recording of date
and time in the caller list. Sometimes the display of the name instead
of the number is possible (e.g. COMfort 300).
Number Display “CLIP” at the called Partner (outbound Number Presentation)
With this feature the selection of the number presented to the called
partner is possible. The number may be differently presented for a
business and private call as well as for a call as member of a group.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
HW requirements
system telephone, ISDN telephone with
display or CLIP capable analog telephone
Dongle release
–––
SW requirements
Version 1.4 (PBX)
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Analog settings
COMset Internal groups Properties
Exchange line settings
for explanations concerning the table see page 46
COMtools Telephone book Telephone numbers
for explanations concerning the table see page 46
Configuration of the Feature
For a system telephone or ISDN telephone the configuration of this
feature via web interface is not possible.
Configuration of the Feature
The outbound number presentation can be configured individually
per subscriber for business and private calls (COMset Internal subscriber (scr) Properties Exchange line settings) and group
dependent (COMset Internal groups Properties Exchange
line settings). Three settings are available each time:
1. “none”: The telephone number is suppressed.
To recognize the information analog CLIP telephones need a special
ringer signal. For the corresponding analog telephones the display of
the CLIP and the extended CLIP information (date, time, name) has
to be switched on (COMset Internal subscriber (scr) Properties
Analog settings).
2. “Standard”: Both the DDI parallel to the internal telephone number
and the MSN over which the subscriber is called on the PTMP connection are transmitted on the PTP connection (if the subscriber is
not located in the call distribution for this connection, the first MSN
is transmitted).
If the call has not been accepted, the telephone will be blocked for 10
seconds for further calls. This CLIP timeout is necessary for some telephones but can be disabled (COMset Internal subscriber (scr)
Properties Analog settings).
If the telephone has no internal phone book the name has to be
entered into the phone book of the PBX to have a name display
(COMtools Telephone book Telephone numbers). Additionally,
internal names of the PBX are presented.
3. “Exchange line dependent”: The telephone number to be presented has to be selected separately for each external connection
under “Expert”. A single connection in this definition is:
- a PTMP connection (only ISDN)
- a single PTP connection (only ISDN)
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
- all VoIP accounts
Use/Check of Features
Use/Check of Features
1. Call CLIP capable internal telephone from external telephone.
1. Call external telephone with display.
2. Check the presented number.
2. Check the presented number.
Dependency/Limitations
Dependency/Limitations
–––
For the setting “no” the ISDN feature “Calling Line Identification
Restriction (CLIR)” has to be released by the network provider.
If the preferred account has been selected in the table of the exception numbers for the dialling of a telephone number (COMset VoIP
/ GSM Routing Exception numbers), first the account will be
checked that has been selected in the outbound number presentation
of the dialling telephone (COMset Internal subscriber (scr) ... or
COMset Internal groups Properties Exchange line settings). If
an account was selected there, this account would be used for the
dialling. But if in the telephone number presentation “Preferred
account” or only “Standard” was selected for all exchange lines, the
account that was marked as a preferred account in the list of the
accounts (COMset Voice over IP (VoIP) Accounts) will be used
for the dialling.
If the VoIP connection was selected as preferred exchange line, first
the account will be checked that has been selected in the outbound
number presentation of the dialling telephone (COMset Internal
subscriber (scr) ... or COMset Internal groups Properties
Exchange line settings). If an account was selected there, this
account would be used for the dialling. But if in the telephone number
presentation “Preferred account” or only “Standard” was selected for
54
Features – Function and Configuration
ISDN Features
all exchange lines, the account that was marked as a preferred
account in the list of the accounts (COMset Voice over IP (VoIP) Accounts) will be used for the dialling.
Dependency/Limitations
On a connection with a connected GSM gateway, the telephone
number presentation configured in the PBX will not be used because
the actual telephone number presentation is directly configured in the
individual GSM gateways.
On ISDN telephones and system telephones COMfort 1000/1200/
2000 plus or COMfortel 1500/2500 the “Calling Line Identification
Restriction (CLIR)” – if possible – is made via function key or menu
(e.g. with “Identification suppressed”; see manual of the telephone).
For this function the ISDN feature “Calling Line Identification Restriction (CLIR)” has to be released by the network provider.
On an analog T-Net telephone the “Calling Line Identification Restriction (CLIR)” is also possible via T-Net function key/menu – if existing
– (e.g. will “call anonymous” see manual of the telephone).
A telephone number suppression for VoIP calls is possible but it is not
always supported by the providers.
Calling Line Identification Restriction “CLIR”
Also called “Number suppression”. You can prevent the presentation
of your own number to the called partner (anonymous call).
This feature allows you to decide before starting a call if the number
should be presented to the called partner or not. The presentation of
the number from the own connection to the network provider is still
possible to have a consistent charge bill.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
for explanations concerning the table see page 46
Configuration of the Feature
If the number presentation has to be suppressed only call per call, the
outbound number presentation has to be configured as “Standard” or
“Exchange line dependent”. For the setting “Exchange line dependent” each exchange line can have an individual number presented to
the network provider or eventually to the caller (COMset Internal
subscriber (scr) Properties Exchange line settings). The number
presentation to the caller will be suppressed via telephone before
starting a call. The number presentation to the network provider will
not be suppressed this way.
If the number presentation has to be suppressed always the outbound number presentation has to be configured as “Exchange line
dependent”. Each exchange line can have an individual number presented to the network provider. To have these numbers not presented to the caller the number presentation can be suppressed individually per exchange line (COMset Internal subscriber (scr)
Properties Exchange line settings).
If the number presentation has to be suppressed from the PBX to the
network provider, the outbound number presentation has to be also
configured as “no” (COMset Internal subscriber (scr) Properties
Exchange line settings).
Use/Check of Features
1. Configure outbound number presentation for a call per call suppression on an internal telephone.
2. Call an external telephone with display and on an connection with
CLIP from the corresponding telephone (e.g. GSM mobile phone).
3. Check the presented number.
4. Call the telephone again but this time with presentation restriction.
Use the function key + number or dial on a standard telephone
31# + number.
*
5. Check the suppression of the number presentation.
55
Features – Function and Configuration
ISDN Features
Connected Line Identification Presentation
“COLP” (Number Presentation incoming)
This feature allows to present the actually reached number to the
incoming caller.
The backwards presented number may be one of the numbers of the
reached exchange line connection. This may be different to the
number dialled by the caller. This is useful if e.g. another subscriber
takes the call via pick-up or a call forwarding is active.
The number to be presented back may also be suppressed (COLR).
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
Automatic Callback on Busy (CCBS)
With this function you will receive an automatic callback if a busy subscriber is available again.
The telephone of the caller will receive a signal if the called partner is
available again when using this feature.
If the caller hears the busy tone after dialling the number, he can activate the service CCBS by dialling a digit sequence or using the callback key. The callback request remains active for 45 minutes in the
central office. If the called partner replaces the receiver within this
timeframe, the callback starts and the telephone of the caller rings.
By picking up the receiver the connection to the target is established
and the callback request in the central office is deleted.
If the callback is already unnecessary, it may be actively deleted in
the central office.
It is also possible to start a callback on Busy for calls to internal telephones. The callback request is not stored in the central office but in
the PBX (no time limit).
COMset Internal groups Properties
Exchange line settings
HW requirements
–––
for explanations concerning the table see page 46
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset General settings CLIP texts
Configuration of the Feature
The incoming number presentation may be configured per subscriber
(COMset Internal subscriber (scr) Properties Exchange line
settings) or group dependent (COMset Internal groups
Properties Exchange line settings).
for explanations concerning the table see page 46
Three settings are available:
Configuration of the Feature
1. “No” (the number will be suppressed).
The configuration of this feature via web interface is not necessary.
2. “Standard”: Both the DDI parallel to the internal telephone number
and the MSN over which the subscriber is called on the PTM connection are transmitted on the PTMP connection.
3. “Exchange line dependent”: The telephone number to be presented has to be selected separately for each external connection
under “Expert”. A single connection in this definition is:
- a PTMP connection (only ISDN)
- a single PTP connection (only ISDN)
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
- all VoIP accounts
Use/Check of Features
1. Configure the incoming number presentation differently for two
internal telephones (A and B).
2. Call an internal telephone (A) from an external ISDN telephone (C)
with Display.
3. Perform an pick-up for this call from another internal telephone (B).
4. Check the number presented back on the external telephone display. The number configured for telephone (B) has to be displayed.
Dependency/Limitations
For the setting “no” a release of the ISDN feature “Connected Line
Identification Presentation (COLR)” by the network provider is necessary.
On a connection with a connected GSM gateway, the telephone
number presentation configured in the PBX will not be used because
the actual telephone number presentation is directly configured in the
individual GSM gateways.
Use/Check of Features
1. Call a subscriber that is in a call – busy tone.
2. Activate callback (e.g. by dialling the digit sequence R *37#) –
Acknowledgement tone.
3. Replace receiver.
4. As soon as the subscriber has finished the call the telephone that
has activated, the callback will be ringing.
Dependency/Limitations
For this function a release of the ISDN feature “Completion of Calls
to Busy Subscriber (CCBS)” by the network provider is necessary.
On ISDN telephones and system telephones COMfort 1000/1200/
2000 plus or COMfortel 1500/2500 the “callback” – if possible – is
made via function key or menu (see manual of the telephone).
If you do not hear any confirmation tone, the recall request was
refused by the public exchange.
The technical condition for a recall must be given e.g. the recall to a
PBX is not possible with some of the network providers on a Point-toPoint connection. If a VoIP account was used for the external call no
recall will be possible.
It may be possible that the public exchange starts the recall before
the subscriber you have called has hanged up because one B channel of his ISDN connection is free.
A recall is tried up to 45 minutes by the public exchange. If the called
person did not finish his call until then, the recall will be deleted automatically. An internal recall is not time-limited.
If you do not pick up the receiver in case of a recall in time (After you
have been called for 30 seconds), the recall will also be cancelled.
If you use an analog T-Net telephone as an internal subscriber telephone and you can start a “Callback on Busy” via T-Net function key/
menu, you will be able to use also this comfortable operation (see
manual of the telephone).
With some analog telephones the callback is shown in the display
while ringing. The text displayed may be changed under “COMset
General settings CLIP texts”.
56
Features – Function and Configuration
ISDN Features
Automatic Callback on no Reply (CCNR)
With this function you will receive an automatic callback, as soon as
the subscriber called in vain hangs up after his next call.
If the caller hears the ringing tone, but the called person does not take
the call, you will be able to activate the service CCNR by dialling a
digit sequence or pressing the callback button. The callback request
remains active for 45 minutes in the central office. If the called partner
makes a call and replaces the receiver within this timeframe, the callback starts and the telephone of the caller rings. By picking up the
receiver the connection to the target is established, which will ring,
and the callback request in the central office is deleted.
It is also possible to start a Callback on no Reply for calls to internal
telephones. The callback request is not stored in the central office but
in the PBX (no time limit).
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset General settings CLIP texts
Call Forwarding “CFU/CFB/CFNR/CD (PR)” for
external Numbers (MSN/DDI-CF)
With the MSN/DDI forwarding you are able to forward external calls
that are targeted to exchange line numbers to other external connections.
The MSN/DDI call forwarding may alternatively also be configured in
the central office. In addition to a monthly fee the forwarded call from
the own connection to the target will be charged to you.
As there may be different reasons for not taking a call, there are three
different Call Forwarding settings: The “CF unconditional”, the “CF on
Busy” and the “CF on no Reply”. For each of the three call forwarding
types a different forwarding target may be configured.
If the “CF on Busy” and the “CF on no Reply” are active at the same
time, both variants will work. Depending on which case will occur - it
is busy or nobody takes the call - the call will be forwarded and even
to different destination numbers.
If an “CF immediately” is additionally activated to an “CF on Busy”
and/or an “CF on no Reply” only the “CF immediately” will work that
means all the calls will be forwarded to the forwarding destination of
the “CF immediately”. The other variants will be ignored, but they are
still switched on. As soon as the “CF immediately” is switched off, the
other variants that are still switched on, are active again.
for explanations concerning the table see page 46
Configuration of the Feature
The configuration of this feature via web interface is not necessary.
Use/Check of Features
1. Call a subscriber.
2. Do not take the call on the called telephone.
3. Activate callback with the function key– Acknowledgement tone.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset External numbers PTP connections Call Forwarding
COMset External numbers PTMP
connections Call Forwarding
COMset Internal subscriber (scr)
Properties Authorizations
4. Replace receiver.
5. Take the receiver of the called telephone and replace it again.
for explanations concerning the table see page 46
6. The telephone that has activated the callback will be ringing.
Configuration of the Feature
Dependency/Limitations
This function is only available on the internal S0 port with a function
key or menu on the telephone.
For this function a release of the ISDN feature “Completion of Calls
on No Reply (CCNR)” by the network provider is necessary.
If you do not hear any confirmation tone, the recall request was
refused by the public exchange.
If you do not pick up the receiver in case of a recall in time (After you
have been called for 15 seconds), the recall will also be cancelled.
The technical condition for a recall must be given e.g. the recall to a
PBX is not possible with some of the network providers on a Point-toPoint connection. If a VoIP account was used for the external call no
recall will be possible.
A recall is tried up to 45 minutes by the public exchange. If the called
person did not finish his call until then, the recall will be deleted automatically. An internal recall is not time-limited.
With some analog telephones the callback is shown in the display
while ringing. The text displayed may be changed under “COMset
General settings CLIP texts”.
Via “COMset External numbers PTP connections Call Forwarding” a DDI call forwarding may be configured. Via “COMset
External numbers PTMP connections Call Forwarding” an
MSN call forwarding may be configured.
You can configure per port that MSN/DDI call forwardings may be
configured via network provider instead of the 2nd B channel (COMset External numbers PTP connections Call Forwarding and ...
PTMP connections Call Forwarding). The configuration via telephone of the user stays the same. It may be possible that the configuration time (time to acknowledgement) may be longer.
The delay time for the MSN/DDI call forwarding “on no Reply” configured via 2nd B channel may be changed per port (COMset External
numbers PTP connections Call Forwarding and ... PTMP connections Call Forwarding). The delay time for the MSN/DDI call forwarding configured in the central office is fixed to 20 seconds.
The default configuration for the MSN/DDI call forwarding via 2nd B
channel is the B channel on the same port (e.g. because the charges
for different S0 ports are assigned to different persons). The probability of an unsuccessful call forwarding is higher so this setting may be
changed per port (COMset External numbers PTP connections
Call Forwarding and ... PTMP connections Call Forwarding).
The configuration of an MSN/DDI call forwarding via telephone may
be restricted per subscriber (COMset Internal subscriber (scr)
Properties Authorizations).
57
Features – Function and Configuration
ISDN Features
Use/Check of Features
1. Configure MSN/DDI call forwarding.
2. Call forwarded number.
3. Depending on the activated call forwarding the call has to reach the
configured target.
Dependency/Limitations
The “MSN/DDI call forwarding” may be configured on internal telephones by a programming sequence.
If you like to forward calls to a T-Net Box, an MSN call forwarding via
network provider has to be configured.
Call Charge Information during and at the End of
the Connection “AOCD, AOCE” (Charge Pulse)
To monitor the accrued charges on the connection and also on the
internal telephones the charges are recorded for each subscriber
separately by the PBX. From time to time the charge sum may be
reviewed on the corresponding telephone and deleted is necessary.
The deletion has no influence on the call charges in the call data
memory of the PBX.
To control the charges during a call or directly afterwards the charges
are transmitted to ISDN telephones unchanged at the moment they
occur even if the receiver is on-hook. For analog telephones with a
charge meter you can define how to transform the charges transmitted via ISDN into charge pulses.
With AOCE the charge information will be transmitted at the end of
the connection only.
HW requirements
Telephones with charge meter display
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset External numbers PTP connections PBX base numbers/trunk bundles
COMset External numbers PTMP
connections MSNs
COMset Internal subscriber (scr)
Properties Analog settings
COMset General settings General
COMlist Call data/charges General
settings
for explanations concerning the table see page 46
Configuration of the Feature
The charge information has to be activated at the external S0 Ports
(COMset External numbers PTP connections PBX base numbers/trunk bundles or ... PTMP connections MSNs).
To utilize charge information analog telephones with charge meter
need charge pulses. These can be switched on per subscriber with
selection of the feature AOCD or AOCE (COMset Internal subscriber (scr) Properties Analog settings).
The frequency of the charge pulse is switchable – if necessary –
under “COMset General settings General” (depending on the
country settings of the PBX).
The setting “Call charge recording changes with subscriber” (COMlist
Call data/charges General settings) will cause to assign the
occurring charges from the time of transfer of external calls to the
connected internal telephone. On the ISDN exchange line the feature
“Advice of Charge during the connection (AOCD)” is necessary, otherwise all charges are assigned to the last subscriber.
Use/Check of Features
1. Start a chargeable call with an analog telephone supporting charge
pulses.
2. Check the display of charges.
Dependency/Limitations
–––
58
Features – Function and Configuration
Reception and Secretary Function and Announcement before Answering
Reception and Secretary Function and Announcement before Answering
Boss/Secretary Function
Waiting Loop
This function shields the boss´ telephone against direct calls by redirecting these calls to the secretary’s telephone. The main difference
to a standard call forwarding is, that the boss´ telephone can be
reached from the secretary’s telephone and important calls can be
switched from the secretary to the boss´ telephone.
This function offers an indirect transfer of an external calling partner
to an internal subscriber if this one is busy. The external calling partner can be put into the waiting loop. There he is held for up to 3 minutes and is listening to the Music on Hold in the meantime. If the corresponding internal subscriber is not busy anymore, he will be called
for up to 60 seconds. If he takes the call, he will be connected to the
external subscriber immediately.
at least two system telephones COMfort
1000/1200/2000 plus or COMfortel 1500/
2500
HW requirements
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone)
Version 1.7 (COMfort Set or COMfortel
Set)
Dongle release
–––
Configuration via /
Setting via
COMfort Set or COMfortel Set (alternatively the system telephone COMfort 1000/
1200/2000 plus or COMfortel 1500/2500)
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
–––
for explanations concerning the table see page 46
for explanations concerning the table see page 46
Configuration of the Feature
The configuration of this feature via web interface is not necessary.
Configuration of the Feature
Use/Check of Features
The following configurations have to be made with COMfort Set or
COMfortel Set or via telephone menu:
Configure a multi-function key as secretary key on the boss´ telephone.
1. Make a call.
Configure a multi-function key as a boss key on the secretary’s telephone.
It is recommended to configure a speed dial key with the boss
number on the secretary’s telephone in addition to the boss key to
monitor the busy status (COMfort Set or COMfortel Set).
To identify a call from the secretary via ringer melody, the secretary’s
number may be assigned to a special ringer melody with the PC program (COMfort Set or COMfortel Set) in the phonebook of the boss’
telephone.
2. Make an additional call.
3. Start the transfer of the external call partner to one of the internal
telephones currently in a conversation -> Busy tone and return to
the call.
4. Put the external call partner with R ##07 into the Waiting Loop of
the called internal subscriber.
Dependency/Limitations
At several ISDN telephones the “Finish a Query” function will be executed via an existing function key or via menu (e.g. with “end“, “separating“, “back” or pressing of the R-key once more; see manual of
the telephone).
Use/Check of Features
1. Configure a boss key on system telephone and a secretary key on
another system telephone.
2. Press the secretary key on the boss’ telephone to switch the function on.
3. Call the boss´ telephone.
4. The secretary’s telephone is ringing - take the call.
5. Start a query to the boss’ telephone from the secretary’s telephone
by pressing the boss key.
Automatic Waiting Field after Announcement
before Answering
See Announcement before Answering (Greeting Message) on
page 62.
6. The call will be transferred to the boss’ telephone by replacing the
receiver.
Dependency/Limitations
A maximum of five secretary or boss keys per telephone are possible.
It is not possible to configure both types of keys on one telephone.
The configuration is only possible on the first level of the keys.
The configuration and usage of the Boss/Secretary function is
described in detail in the manual of the system telephone.
59
Features – Function and Configuration
Reception and Secretary Function and Announcement before Answering
Transfer of an Exchange Line Access
Dependency/Limitations
With this function an authorized telephone e.g. the reception can
transfer an exchange line access for a short timeframe to another
internal telephone for one outbound call. This is useful if the telephone is in a public room and only used from time to time by employees for external calls.
The special profile “Transfer of an Exchange Line Access” cannot be
assigned to any subscriber.
The exchange line authorization can be used for one call only. After
the end of one successful outbound call (or after the time limit has
elapsed) it will be deleted.
HW requirements
at least one system telephone COMfort
1000/1200/2000 plus
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone)
Version 1.7 (COMfort Set or COMfortel
Set)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal subscriber (scr)
Properties Authorizations
COMset General settings General
COMfort Set or COMfortel Set (alternatively the system telephone COMfort 1000/
1200/2000 plus)
for explanations concerning the table see page 46
Configuration of the Feature
The internal telephone (only available to system telephones COMfort
1000/1200/2000 plus) used for transferring the exchange line access
need the authorization “Transfer of an Exchange Line Access” (COMset Internal subscriber (scr) Properties Authorizations).
Additionally, a key “Transfer of an Exchange Line Access” has to be
configured (COMfort Set or COMfortel Set).
The internal telephones that should receive a transferred exchange
line need at least the exchange line authorization “Incoming only, with
emergency call authorization” (COMset Internal subscriber (scr)
Properties Exchange line settings).
For the “Transfer of an Exchange Line Access” some additional functions have to be configured affecting all telephones. First it has to be
configured which exchange line settings (e.g. exchange line authorization, preferred exchange line, number presentation) should be
valid for the telephone after the “Transfer of an Exchange Line
Access“. You can configure special exchange line settings or use the
settings of the telephone granting the “Transfer of an Exchange Line
Access” (COMset General settings General).
Additionally, you can configure if the activation of a callback during
the external call attempt should be possible and who will be charged
for the external call. The timeframe has to be configured for the deletion of the “Transfer of an Exchange Line Access” if no successful
external call has been made (COMset General settings General).
Use/Check of Features
1. Configure function.
2. Call the telephone authorized for “Transfer of an Exchange Line
Access” from an internal telephone.
3. Take the call on this telephone and press the key for “Transfer of
an Exchange Line Access“. You will hear the acknowledgement
tone on both telephones.
4. Replace the receiver on both telephones.
5. Start an external call on the telephone that has received the
exchange line authorization.
60
Transfer of existing Calls
See Call Transfer “ECT” (Connect) on page 53.
Features – Function and Configuration
Reception and Secretary Function and Announcement before Answering
Waiting Field (central Reception Telephone)
This function allows to configure a group of Waiting Field Receptions.
You can park external callers in the Waiting Field (the waiting caller
hears “Announcement before Answering” once and then the Music
on Hold) and retrieve or transfer them (in the requested order).
The Waiting Field is particularly necessary if on one reception telephone several call are often handled at the same time. Depending on
the number of external B channels up to 34 calls can be accepted and
managed.
To unburden the user at timeframes of high traffic incoming calls may
be put automatically (immediately or delayed) into the Waiting Field.
To accept internal calls to the group or to the individual Waiting Field
Reception telephone an internal Waiting Field Key can be configured.
Additionally, the ringing delay is selectable. Two settings are available:
1. “Immediately“: The call is signalled immediately in the Waiting
Field that means during the greeting message.
2. “After Text before Answering“: The call is signalled in the Waiting
Field after the greeting message when the caller hears the Music on
Hold.
If several greeting messages are available (up to 10 are possible) you
have to select one for the group.
Assign the numbers in the external call distribution to the group “Waiting Field” used to call the Waiting Field. These calls are signalled at
all active Waiting Field Receptions (COMset Call distributions
External -> scr/grp/recept.).
HW requirements
at least one system telephone COMfort
2000 plus or COMfortel 1500/2500
Select the group “Waiting Field” as the Waiting Field Reception
(COMset General settings Waiting Field reception).
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone)
Configure additionally the automatic call accepting. Three settings
are available:
Version 1.7 (COMfort Set or COMfortel
Set)
1. “No automatic“: Incoming calls have to be put manually into the
Waiting Field.
Dongle release
–––
2. “On Busy“: Incoming Calls will be put automatically into the Waiting
Field if all Waiting Field Reception telephones are busy.
Configuration via /
Setting via
COMset Internal groups Telephone
numbers
COMset Internal groups Subscriber
assignment
COMset Internal groups Relation
(incoming)
COMset Internal groups Relation
(outbound)
COMset Internal groups Properties
Reachability
COMset Call distributions External ->
scr/grp/recept.
COMset General settings Waiting
Field reception
3. “After x sec.“: Incoming calls will be signalled x seconds in the
Waiting Field Reception and then put into the Waiting Field automatically if not previously accepted manually.
The announcement will be transferred as .wav file (Format: A-Law, 8
kHz, mono) into the PBX and the volume can be adjusted (COMtools
Music on Hold/announcements File selection Announcement
before answering and COMtools Music on Hold/announcements
General settings).
For each of the available Waiting Field Receptions for all the B channels to be used, set up a Waiting Field key which can be used to monitor and process incoming exchange line calls. On a PRI, it is sufficient to set the number of Waiting Field keys according to the number
of callers expected, since the B channels are dynamically assigned
to the keys. Also set up a key for internal calls in order to be able to
pick them up directly (COMfort Set or COMfortel Set).
COMtools Music on Hold/announcements General settings
If you like to deactivate the function for individual Waiting Field
Reception telephones, configure an additional key for switching the
Waiting Field Reception (COMfort Set or COMfortel Set).
COMtools Music on Hold/announcements File selection Announcement
before answering
Use/Check of Features
COMfort Set or COMfortel Set (alternatively the system telephone COMfort 2000
plus or COMfortel 1500/2500)
for explanations concerning the table see page 46
1. Configure the Waiting Field Reception.
2. Make an external call to the number of the reception.
3. Put the caller into the Waiting Field by pressing the yellow blinking
Waiting Field key (if the caller is not put into the Waiting Field automatically).
4. Accepting waiting caller by pressing the same key.
Configuration of the Feature
Configure a group “Waiting Field” and assign members to it (only system telephones COMfort 2000 plus or COMfortel 1500/2500) that
should be used as Waiting Field Receptions. To avoid user errors all
subscribers should be “logged in fixed“. (COMset Internal groups
Telephone numbers, ... Subscriber assignment, ... Relation
(incoming), ... Relation (outbound)).
Activate the function Announcement before Answering for this group
(COMset Internal groups Properties Reachability).
Three settings are available:
1. “Off“: Announcement before Answering is switched off.
2. “On Busy“: The caller hears the greeting message only, if all active
Waiting Field Reception telephones are busy. After the greeting message the caller will hear the Music on Hold.
3. “Always“: The caller will always hear the greeting message. After
the greeting message the caller will hear the Music on Hold.
Dependency/Limitations
A detailed description of the Waiting Field Reception is in the manual
of the system telephone.
A Waiting Field Reception is “busy” for one incoming, one outbound
ringing call and for a conversation (external or internal). If a caller is
waiting in the Waiting Field, this is not considered to be “busy“.
The timing of the call accepting (automatically or manually) is
depending on the time of ringing. If the call is signalled “after
Announcement before Answering“, the caller can be put into the
Waiting Field only after the greeting message.
The external and internal calls targeted to the group will be signalled
to all Waiting Field Receptions. The external and internal calls targeted to one subscriber will be signalled only in the Waiting Field of
the corresponding subscriber.
61
Features – Function and Configuration
Reception and Secretary Function and Announcement before Answering
After activating the Waiting Field Reception configured call forwardings for the telephone are deactivated. Only after deactivating the
Waiting Field Reception (on the telephone) these functions (e.g. a
call forwarding to an answering machine) are available again. The
corresponding function has to be activated again.
If only a single Waiting Field Reception is needed, a single subscriber
may be selected instead of the group (COMset General settings
Waiting Field reception). The transfer of “Announcement before
Answering” is not possible in this case.
If no .wav file is available, the greeting message may be recorded via
internal telephone.
Announcement before Answering (Greeting Message)
Additionally, the ringing delay is selectable. Two settings are available:
1. “Immediately“: The call is signalled during the greeting message.
2. “After Text before Answering“: The call is signalled after the greeting message when the caller hears the Music on Hold.
If several greeting messages are available (up to 10 are possible),
you have to select one for the group.
In case of a fallback (the number called is not assigned to an internal
number) Announcement before Answering can also be activated
(COMset Call distributions External -> scr/grp/recept.).
The announcement will be transferred as .wav file (Format: A-Law, 8
kHz, mono) into the PBX and the volume can be adjusted (COMtools
Music on Hold/announcements File selection Announcement
before answering and COMtools Music on Hold/announcements
General settings).
Besides this select whether the caller will hear the Music on Hold or
the ringback tone after the announcement before the call is accepted
by the called party. (COMset General settings General).
Use/Check of Features
This function allows to play a greeting message to the caller before
accepting the call and/or if all group members are busy (Automatic
Waiting Loop for Announcement before Answering).
1. Configure the function “Announcement before Answering always
active” for a group.
The call will be accepted by the PBX first (the external caller will be
charged from now on). The external caller will hear a greeting message (e.g. with information about the company). Afterwards the caller
will hear the Music on Hold or the ringback tone again (in the busy
case he will be put into the Waiting Loop after the greeting message).
As soon as on of the called telephones accepts the call (or in the busy
case finishes the call before that) he is connected to the external
caller.
3. The caller will hear the greeting message.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal groups Properties
Reachability
COMset Call distributions External ->
scr/grp/recept.
COMset General settings General
COMtools Music on Hold/announcements File selection Announcement
before answering
COMtools Music on Hold/announcements General settings
for explanations concerning the table see page 46
Configuration of the Feature
The function Announcement before Answering is activated per group
(COMset Internal groups Properties Reachability).
Three settings are available:
1. “Off“: Announcement before Answering is switched off.
2. “On busy“: The caller hears the greeting message only, if all called
group members are busy. After the greeting message the caller will
hear the Music on Hold.
3. “Always“: The caller will always hear the greeting message. In the
busy case he will be put into the Waiting Loop after the greeting message and will hear the Music on Hold. If the called telephones are
available the caller will hear the Music on Hold also while the telephones are ringing.
62
2.Call the group from external telephone.
Dependency/Limitations
If no .wav file is available, the greeting message may be recorded via
internal telephone.
Features – Function and Configuration
Call Data and Charges Management
Call Data and Charges Management
Recording of Call Data
The PBX has a call data memory to store 3000 to 9000 call data sets
of external calls secured against power outage.
A call data set has the following information:
Date at the beginning of the call
Time at the beginning of the call
Duration of the call
Prefix number of the LCR provider - if used
Number of the external call partner – if known
Name of the external call partner – if known
Number of the internal telephone (Billing + real)
Name of the internal telephone (Billing + real)
Own external number
Call charges
Billing factor
Call direction
Billing type
Call type
Project number
Billing number for room telephones
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
A release is necessary for more than 3000
call data sets
Configuration via /
Setting via
COMset External numbers PTP connections PBX base numbers/trunk bundles
COMset External numbers PTMP
connections MSNs
COMset Internal subscriber (scr)
Properties Authorizations
COMset Internal subscriber (scr) Properties Signalization by tones
If the charges for the calls are to be recorded, transmission of the call
charges must be activated on the external S0 ports (COMset
External numbers PTP connections PBX base numbers/trunk
bundles oder ... PTMP connections MSNs). Deactivating this
function is only advisable if it causes problems (this depends on the
network provider/country).
Use/Check of Features
1. Configure the requested call data recording.
2. Make one or more external calls.
3. Check the call data now under “COMlist Call charge data list“.
Dependency/Limitations
The function “Delete list of single call records” allows to e.g. a member of the works council to delete the number of his call partner in the
call data completely to prevent being viewed by unauthorized persons. The data part necessary for billing remains unharmed. To use
this function a special authorization is necessary for the subscriber
(COMset Internal subscriber (scr) Properties Authorizations).
Call Data Management via Web Interface (COMlist)
The call data stored in the PBX may be viewed, sorted, filtered
printed, exported and deleted via web interface.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMlist Call data/charges General
settings
COMlist Print options
COMlist Filter Configuration
COMlist Call data/charges Acquisition
COMlist Call charge data list
COMlist Call charge data list
COMlist Call data/charges Acquisition
Administration Dongle releases
for explanations concerning the table see page 46
for explanations concerning the table see page 46
Configuration of the Feature
Configuration of the Feature
If you would like memory for more than 3000 call data sets, you can
activate it by using the required activation code (Administration
Dongle releases).
In case of a call data memory overflow you can enable the recording
of additional calls by activating the setting “Overwrite the memory
automatically” (COMlist Call data/charges Acquisition).
If this is not what you want, you have to delete the call data memory
via telephone in time before no new data can be recorded anymore.
To know early when this would be the case, a special dial tone if
usage of the call data memory has exceeded can be configured for
certain subscribers (COMset Internal subscriber (scr) Properties
Signalization by tones).
To avoid a fast filling of the memory, you can configure which kind of
calls should be recorded. (COMlist Call data/charges
Acquisition).
To provide privacy there is the option to truncate the recorded numbers for private calls in contrast to business calls (COMlist Call
data/charges Acquisition).
Configure the currency name an price per unit (COMlist Call data/
charges General settings).
Select the table columns or which of the available information of the
call you like to see and change the column names if necessary
(COMlist Print options).
Configure additional filters for the call data list (COMlist Filter
Configuration).
Use/Check of Features
1. Open the view of the call data under “COMlist Call charge data
list“.
2. Select requested filter.
3. Configure number of lines per page.
4. Change the sort order by clicking on the column headers.
5. Selected requested action (e.g. create export file) in the action line
and click on execute.
63
Features – Function and Configuration
Call Data and Charges Management
Dependency/Limitations
Online Name Search
Call data that has not been recorded due to the settings in “COMlist
Call data/charges Acquisition” will also not be displayed.
The Online Name Search enables to take over names from the telephone book “Das Örtliche” of Deutsche Telekom. If a telephone
number is presented in case of an incoming call, the PBX automatically searches the corresponding entry under www.dasoertliche.de.
If an entry has been found, it is displayed in a system telephone
COMfort 1000/1200/2000 plus or COMfortel 1500/2500 and stored in
the column “External Partner” of the call data list.
Call Data Printout
The call data stored in the PBX may not only be managed by PC but
can be printed directly to a printer. As soon as the printout has been
enabled by a “start command” the call data is printed permanently following immediately after the end of the call. If the printer has to be disconnected for some time from the PBX, the “stop command” entered
via telephone will prevent that the data sets stored in this timeframe
will be lost.
HW requirements
serial Printer
SW requirements
Version 1.4 (PBX)
Dongle release
–––
You can also update the call data list subsequently with help of the
online name search to add missing names or perhaps to update
existing names. With a mouse click on the magnifier in the column
“External partner” of the call data list the backward search is started
under www.dasoertliche.de. If an entry was found, name and perhaps the address of the calling partner would be displayed. It is possible to edit this entry before transferring it into the column “external
name” (truncated to a maximum of 16 characters) and store it into the
data set or in all data sets with the corresponding telephone number
as well as into the telephone book of the PBX.
Via mouse click on the book in the column “external name” of the call
data list the telephone number and name of the external calling partner can also be stored into the telephone book of the PBX.
COMlist Call data/charges Acquisition
Configuration via /
Setting via
COMlist Print options
for explanations concerning the table see page 46
Configuration of the Feature
2
Configure the parameters “9600-38400 Baud , 8 bit, no parity, 1 stop
bit, no protocol” for the interface of the printer.
Activate the permanent call data printout (COMlist Call data/
charges Acquisition).
Format the printout by selecting if you want to separate the data with
one of the following signs (semicolon, space, tabulator) or if you want
print the data in form of a table with fixed column width (COMlist
Call data/charges Acquisition).
Select if the printout should contain a headline (COMlist Call data/
charges Acquisition). In this case adapt names/terms used in the
headline (COMlist Print options) if necessary.
Select the table columns or which of the available information of the
call you like to print (COMlist Print options).
Use/Check of Features
1. Configure the call data printout.
*
2. Enter the “start command” with “##8 271#“. Already accrued call
data will be printed now.
3. Make an external call. Immediately after the call the data of this call
will be printed.
Dependency/Limitations
Call data that has not been recorded due to the settings in “COMlist
Call data/charges Acquisition” will also not be printed.
For the call data print in a hotel please use the special hotel print function (see Print Function on page 91).
HW requirements
Broadband-Internet connection (e.g. DSLconnection) and Router
SW requirements
Version 1.4 (PBX)
Dongle release
–––
COMset General settings General
Configuration via /
Setting via
Administration Server configuration
for explanations concerning the table see page 46
Configuration of the Feature
To resolve the name of the Internet addresses (e. g. www.dasoertliche.de), the integrated web server (as well as a PC connected to the
Internet) needs the address of a DNS server. Preferably the DNS
server made available by the Internet Service Provider has to be
entered (the Webserver cannot find this address automatically). Otherwise another public DNS server can also be used. For backup purposes, the entry of a second address is possible (Administration Server configuration).
If the DNS server is addressed via a proxy, this one has to be activated and the corresponding address as well as the port has to be
entered (Administration Server configuration).
Activate the Online name search (COMset General settings General).
Use/Check of Features
1. Install the Online name search.
2. Open the view of the call data under COMlist Call charge data
list.
3. Search a data set with existing external telephone number in the
column “External partner” and start the backward search for this
telephone number by clicking on the magnifier.
Dependency/Limitations
It the PBX works as a sub-system, the function Online Name Search
cannot be used.
The entry of the telephone book “Das Örtliche” is truncated to 16
characters if it is shown on the display or if automatically added to the
call data list.
2. When activating the Auerswald hotel function a data rate of 9200 Baud is
fixed
64
If in the telephone book (or on a speed dialling key) of a system telephone a name for the presented telephone number has already been
entered, this name would be displayed. But in the call data list the
newly found name will be stored nevertheless.
Features – Function and Configuration
Call Data and Charges Management
If a name for the transferred telephone number has already been
entered into the telephone book of the PBX, this name would be
stored in the call data list. But it can be updated by the manual backward search via the magnifier.
Depending on how quickly a call has been accepted, the name will be
visible only during the call on the display.
Separate private from Business Calls
The private (personalized) exchange line access allows the separate
billing of business and private calls of the individual employees. Calls
started with a private exchange line access will receive a special
token in the call data recording. This way the charges can be
assigned to the employee.
The employee that likes to make private calls from his work place will
receive a user PIN assigned to his telephone. All call started with the
private exchange line access and this PIN will be assigned to him in
the call data management. This is also valid for calls made from
another internal telephone (e.g. his colleagues’ telephone).
Project Assignment
The exchange line access with project assignment allows the sorting
of external calls to a specific project/customer/client (e.g. within a law
firm). With the call data management the charges and the time exposure may be assigned to different projects/customers/clients.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone)
With a special authorization assigned to the subscriber private calls
can be made without entering a user PIN but only on the own telephone.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
Version 1.7 (COMfort Set or COMfortel
Set)
Dongle release
Global release is necessary
Configuration via /
Setting via
Administration Dongle releases
COMset Internal subscriber (scr) Properties User settings
COMlist Call data/charges General
settings
COMlist Call data/charges Acquisition
COMfort Set or COMfortel Set
COMlist Call charge data list
for explanations concerning the table see page 46
Administration User PINs
for explanations concerning the table see page 46
Configuration of the Feature
Activate the function using the required activation code (Administration Dongle releases).
A configuration of this feature via web interface is not absolutely necessary.
A project list can be configured in a system telephone COMfort 1000/
1200/2000 plus or COMfortel 1500/2500 to select the project - even
by name from this list (COMfort Set or COMfortel Set).
A function key for selecting a project or a single project can also be
configured on a system telephone COMfort 1000/1200/2000 plus or
COMfortel 1500/2500 (COMfort Set or COMfortel Set).
Use/Check of Features
1. Make an external call with project assignment with “##93 Project
number * (0) number” (the project number may be 2- to 6-digit).
2. Check the call data under COMlist Call charge data list.
Dependency/Limitations
On a system telephone COMfort 1000/1200/2000 plus or COMfortel
1500/2500 the project number is entered via configured function key
or menu.
On a system telephone COMfort 1000/1200/2000 plus or COMfortel
1500/2500 the project number can be entered not only before the call
but also in a call. This way the assignment of incoming calls (for billing
the time exposure) is possible.
Configuration of the Feature
Configure the exchange line authorization, Call Restrictor and
Deblocker (outbound), Short-code dialling authorization, preferred
exchange line and number presentation differently for private and
business calls if necessary (COMset Internal subscriber (scr)
Properties Exchange line settings).
Enter a user PIN for the internal telephones (Administration User
PINs).
If call allowance accounts have been configured you can select if
these are used for business and/or private calls (COMlist Call data/
charges General settings).
To provide privacy there is the option to truncate the recorded numbers for private calls in contrast to business calls (COMlist Call
data/charges Acquisition).
If the subscriber should be able to make private calls without entering
a user PIN but only on the own telephone, you have to assign an
authorization (COMset Internal subscriber (scr) Properties
User settings).
Use/Check of Features
1. Start an external call with the private exchange line access “##92
user PIN (0) number“.
*
2. Check the call data under “COMlist Call charge data list“.
Dependency/Limitations
If you allow to make private calls without PIN a protection against misuse by other internal users is not available.
65
Features – Function and Configuration
Announcements via Speaker and System Telephone
Announcements via Speaker and System Telephone
Announcement/Handsfree (InterCom) to individual
System Telephones
This function enables an announcement to a system telephone from
any available internal telephone without actively taking the call at the
target telephone (e.g. in a doctor’s office).
Besides this you can instruct a system telephone to switch on the
microphone in addition to the loudspeaker (handsfree operation) so
that a person nearby can talk to you via the built-in intercom.
at least one system telephone COMfort
1000/1200/2000 plus or COMfortel 1500/
2500
HW requirements
SW requirements
Version 1.4 (PBX)
Announcement via Speaker
This function enables an announcement to a loudspeaker device or
an active loudspeaker (e.g. ELA system in a department store or
supermarket) connected to the audio output (Cinch jack marked with
“audio output“) of the PBX.
A previously configured internal telephone number is called from an
internal telephone. The voice connection is established right after
dialling the telephone number.
HW requirements
A COMmander 2TSM analog Module and a
connected speaker system
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone)
Version 2.3B (system telephone)
Version 1.7 (COMfort Set or COMfortel
Set)
Version 1.7 (COMfort Set or COMfortel
Set)
Dongle release
–––
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Special functions
Configuration via /
Setting via
COMset Internal subscriber (scr)
Telephone numbers
COMset Internal subscriber (scr)
Properties Authorizations
COMfort Set or COMfortel Set (alternatively the system telephone COMfort 1000/
1200/2000 plus or COMfortel 1500/2500 )
COMset 2TSM analog module Relay
settings
for explanations concerning the table see page 46
COMfort Set or COMfortel Set (alternatively the system telephone COMfort 1000/
1200/2000 plus or COMfortel 1500/2500)
Configuration of the Feature
On the target system telephone the InterCom function has to be
allowed (COMset Internal subscriber (scr) Properties Special
functions).
On a system telephone COMfort 1000/1200/2000 plus or COMfortel
1500/2500 a function key can be configured for starting an InterCom
call (COMfort Set or COMfortel Set).
Use/Check of Features
1. Enable InterCom on a system telephone.
2. Start InterCom announcement to this system telephone with
“##011 number“
or: Start InterCom handsfree mode to this system telephone with
“##012 number“
(start the procedure from another system telephone via menu or
function key)
for explanations concerning the table see page 46
Configuration of the Feature
An internal number has to be assigned to the audio output to be
called (COMset Internal subscriber (scr) Telephone numbers).
Select this from the free telephone number plan that permits the allocation of 2-digit to 4-digit telephone numbers in the range 10-9999.
The individual telephones have to receive an authorization for
speaker announcements (COMset Internal subscriber (scr)
Properties Authorizations).
You can also configure one ore more relays of the used module for
the operation mode announcement to switch the speaker system on
during the announcement if necessary (COMset 2TSM analog
module Relay settings).
3. The speaker key flashes on the system telephone and the call will
be accepted after a single ringing tone.
On a system telephone COMfort 1000/1200/2000 plus or COMfortel
1500/2500 a function key can be configured for starting a speaker
announcement (COMfort Set or COMfortel Set).
Dependency/Limitations
Use/Check of Features
–––
1. Configure audio output and assign the authorization for speaker
announcements to a telephone.
2. Call the internal number of the audio output with the corresponding
telephone.
3. Make an announcement.
Dependency/Limitations
–––
66
Features – Function and Configuration
Save Money and get Information away from Home
Save Money and get Information away from Home
Call Through
This function enables the use of the functions Least Cost Routing and
VoIP/GSM Routing of the PBX for e.g. the travelling sales man. To
avoid high costs when making e.g an international call with the mobile
phone you can call the PBX first and you will be connected to the
requested target by it. Function:
햲 The user dial on his mobile telephone an external telephone
number of the PBX assigned to Call Through.
햳 The PBX checks the Call Through authorization by checking the
number presented by the mobile phone.
햴 If the Call Through authorization is verified, the PBX accepts the
call and sends a special tone.
햵 The user dials (DTMF) the target number on his mobile phone.
This will be dialled – after checking it against the exception
number table (VoIP and GSM Routing (Exception Telephone
Numbers) on page 83) and against the Least Cost Routing table
(Least Cost Routing (Soft-LCR easy) on page 85) – by the PBX
then and a connection is established.
The biggest savings can be achieved if the telephone number of the
PBX has been selected as a favourite special telephone number (e.g.
“TellyActive Local” or “Partner & Family“) at the mobile phone provider.
The selection of the telephone numbers is made by selection of an
existing MSN or a VoIP account or by the entry of a DDI in the available DDI value range. This number is not to be used for the external call distribution and may not be forwarded! The entered DDI
will be removed automatically from an existing linear call distribution.
For each external connection can be selected how many Call
Through calls are permitted at the same time. On a PTMP connection
or on a simple PTP connection only one call is possible at the same
time. (COMset General settings Call Through).
Which exchange lines are used for the connection requested by the
Call Through user, which telephone number will be presented and
which exchange line authorizations are valid, can be selected in the
profile configuration for Call Through (COMset General settings
Call Through). The common Call Restrictor/Deblocker selected in
the profile configuration for Call Through can be activated user
dependent then. (COMtools Telephone book Call Through
user).
Additionally for all Call Through users can be globally selected if LCR
is active for Call Through calls (COMset General settings Call
Through).
For security reasons external Call Through calls are time-limited by
the PBX. The maximum duration may be configured between 1 and
99 minutes (COMset General settings Call Through).
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
Release is necessary for more then four
simultaneous calls
Configuration via /
Setting via
COMset External numbers Location
Use/Check of Features
COMset General settings Call
Through
1. Configure Call Through and enter a mobile phone number as
authorized number into the phone book.
COMtools Telephone book
Telephone numbers
2. Call the Call Through number with that mobile phone.
COMtools Telephone book Call
Through user
The telephone numbers in the phonebooks of mobile phones are
most often entered with a plus (+) in front of the country code (e.g.
+49). The PBX can accept and use this format. Configure the country
code for this purpose (COMset External numbers Location).
3. After the short tone dial an external number with area code via
DTMF.
4. Make this call.
Administration Dongle releases
for explanations concerning the table see page 46
Configuration of the Feature
For more then four simultaneous calls activate the function using the
required activation code (Administration Dongle releases).
Dependency/Limitations
In case of incoming calls via VoIP (Voice over IP (VoIP) on page 82)
only the connection to internal subscribers (or groups) is permitted
due to security reasons, because for VoIP calls the sender’s telephone number is not guaranteed to be the correct number and therefore the Call Through user cannot be identified sure enough.
The telephone numbers of the mobile phones (Call Through users),
permitted for Call Through, have to be entered into the telephone
book (COMtools Telephone book Telephone numbers). The
corresponding telephone number has to be presented by the mobile
telephone.
This telephone book entry has to assigned with a Call Through
authorization (COMtools Telephone book Call Through user).
The external telephone number used by the Call Through user to call
the function Call Through, can be selected for each individual external connection separately (COMset General settings Call
Through). When selecting “---” however, individual connections can
also be restricted for Call Through. A single connection in this definition is:
- a PTMP connection (ISDN or GSM)
- a single PTP connection (ISDN or GSM)
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
- all VoIP accounts
67
Features – Function and Configuration
Group/Team Functions
Group/Team Functions
Assign, Log in, Log out
In addition to the internal subscribers the PBX is able to manage 64
groups with up to 20 members. Internal subscribers can be member
of more than one group. These groups can be used in order to reach
e.g. the internal subscribers of certain departments/teams (support,
marketing, sales).
Your membership in a group does not mean that you are always
called when your group is called. If you do not like to be reachable via
the group number for a certain time but only as an individual subscriber, you will be able to “log out” of this group.
This way there are active and passive members of the group. This
function can be important for members of service lines or call centers
who do not like to be available for their customers around the clock.
Group functionality is not available for a subscriber that is logged out,
but only for a certain period. There are three different modes to log in:
incoming + outbound
The log in/out may be performed by telephone. A preset is also possible. The subscriber may be logged in permanently to a group
(COMset Internal groups Relation (incoming) and ... Relation
(outbound)).
Use/Check of Features
1. Configure group with at least one subscriber.
2. Log in subscriber to the group.
3. Call the group from another telephone. The logged in subscriber
will ring.
Dependency/Limitations
–––
only incoming
only outbound
A subscriber that is member of several groups can only be “logged in
outbound” in one single group at the same time. If he likes to get also
the calls of the other groups in this case, he will be able to log in there
as “incoming“. Therefore he will be in the call distribution of more
groups for internal -, public exchange - and door terminal calls.
With “log in outbound” into a certain group, the subscriber gets a
number of features/authorizations of the group which will replace his
own features/authorizations as an individual subscriber in case of
outbound business calls (e.g. exchange line authorizations).
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal groups Telephone
numbers
COMset Internal groups Profile
assignment
COMset Internal groups Subscriber
assignment
COMset Internal groups Relation
(incoming)
COMset Internal groups Relation
(outbound)
COMset Call distributions External ->
scr/grp/recept.
for explanations concerning the table see page 46
Configuration of the Feature
A group has, like an internal subscriber, an internal number and an
own profile defining the base settings of the group (COMset
Internal groups Telephone numbers and ... Profile assignment). Select this from the free telephone number plan that permits
the allocation of 2-digit to 4-digit telephone numbers in the range 109999.
The external call distribution has to be configured for the group
(COMset Call distributions External -> scr/grp/recept.).
Each group can have up to 20 members. One subscriber can be
member of multiple groups (COMset Internal groups Subscriber
assignment).
68
Call Forwarding for Groups
See Call forwarding for individual Groups (Group-CF) on page 50.
Features – Function and Configuration
Group/Team Functions
Ringing Sequence
It may not be always useful e.g in a service center that all telephones
logged into a group ring simultaneously. To solve this problem a ringing sequence may be configured
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal groups Properties
Call Forwarding
Here you will find example pictures for one or two calls explaining the
possible options. The following parameters are common to all examples:
- Number of telephones logged in: 4
- Configured time: 20 seconds
- Priority order: T1, T2, T3, T4
- Ringing delay for ringing sequence “All“: Activated for T3
- CF delay time for CF on no Reply: 20 seconds
1.
COMset Internal groups Properties
Reachability
COMset Internal groups Subscriber
assignment
for explanations concerning the table see page 46
“All“
(like “All - Split Group“, but a second caller will hear busy)
1. y.
“All - Split Group“
One call:
0
20
40
60
80
100
120 seconds
Configuration of the Feature
You can configure for a group how an incoming call is ringing on the
logged in group members. For this purpose a ringing sequence and
a time between 5 and 60 seconds has to be defined (COMset
Internal groups Properties Reachability).
Additional for some ringing sequences a priority of group members
has to be defined (COMset Internal groups Subscriber assignment).
The ringing sequence is created by the following settings:
1. “All“: All subscribers logged in to the group will ring simultaneously. It is possible to configure a delayed ringing for selected subscribers. These subscriber will start to ring after the delay time. If
busy, all logged in subscribers will hear the knocking tone. The call
is terminated by the network provider (usually after 120 sec.). If a
CF on no response was configured, the group call is finished after
the configured delay time and the CF target is called instead.
2. “Linear“: All members logged in to the group will ring directly one
after the other for a configured time. For one call only one telephone will ring at the same time. A busy subscriber will be skipped
and the next subscriber in the order will be called.
3. “Adding“: All members logged in to the group start to ring delayed
by a configured time one after the other. A busy subscriber will be
skipped and the next subscriber in the order will be called.
T1
T2
T3
T4
One call (CF on no Reply active to target telephone T5):
0
20
40
60
80
100
120 seconds
T1
T2
T3
T4
T5
Two calls A
0
20
and B
40
(call B starts 30 seconds delayed):
60
80
100
120 seconds
100
120 seconds
T1
a. “fixed“: The order of called telephones depends on the
assigned priority.
b. “balancing“: The order of called telephones is managed by a
dynamic priority list. After each accepted call the corresponding
telephone will be moved to the last position.
x. “rotating“: After the first loop (all logged in telephones have
been/are ringing) it is started again. In the second loop the
busy subscribers will hear knocking. The call is terminated by
the network provider (usually after 120 sec.).
_. without “rotating“: After the first loop (all logged in telephones have been/are ringing) the call will be disconnected or
– if configured – a CF on no Reply started. Busy subscribers
will not hear knocking.
T2
T3
T4
2. a. y.
“Linear - fixed - Split Group“
One call:
0
20
40
60
80
T1
y. “Split Group“: The group has to be reachable for additional callers during ringing. The group will be splitted into
several sub-groups for the incoming calls.
_. without “Split Group“: A second caller hears busy (only
possible for “All“).
T2
T3
T4
69
Features – Function and Configuration
Group/Team Functions
One call (CF on no Reply active to target telephone T5):
0
20
40
60
80
100
3. a. y.
“Adding - fixed - Split Group“
120 seconds
One call:
0
T1
T2
20
40
60
80
100
120 seconds
T1
T3
T2
T4
T3
T5
T4
Two calls A
0
and B
20
40
(call B starts 30 seconds delayed):
60
80
100
120 seconds
T1
One call (CF on no Reply active to target telephone T5):
0
20
40
60
80
100
120 seconds
T1
T2
T2
T3
T3
T4
T4
T5
2. b. y. “Linear - balancing - Split Group“
(is different to “Linear - fixed - Split Group” by changing priorities
only)
Two calls A
0
and B
20
40
(call B starts 30 seconds delayed):
60
80
100
120 seconds
T1
2. a. x. y.
“Linear - fixed - rotating - Split Group“
T3
One call:
0
T2
20
40
60
80
100
120 seconds
T4
T1
T2
3. b. y. “Adding - balancing - Split Group“
(is different to “Adding - fixed - Split Group” by changing priorities
only)
T3
T4
One call (CF on no Reply active to target telephone T5):
0
20
40
60
80
100
120 seconds
3. a. x. y.
“Adding - fixed - rotating - Split Group“
One call:
T1
0
20
40
60
80
100
120 seconds
T2
T3
T1
T4
T2
T5
T3
T4
Two calls A
0
20
and B
40
(call B starts 30 seconds delayed):
60
80
100
120 seconds
One call (CF on no Reply active to target telephone T5):
0
T1
T2
T1
T3
T2
T4
T3
T4
T5
2. b. x. y. “Linear - balancing - rotating - Split Group“
(is different to “Linear - fixed - rotating - Split Group” by changing
priorities only)
70
20
40
60
80
100
120 seconds
Features – Function and Configuration
Group/Team Functions
Two calls A
0
20
and B
40
(call B starts 30 seconds delayed):
60
80
100
120 seconds
T1
T2
T3
T4
3. b. x. y. “Adding - balancing - rotating - Split Group“
(is different to “Adding - fixed - rotating - Split Group” by changing
priorities only)
Use/Check of Features
1. Configure group with several subscribers.
2. Log in all subscribers to the group.
3. Call the group from another telephone. Keep the call ringing to
check the ringing sequence.
Dependency/Limitations
A CF on no Reply configured for a group (COMset Internal groups
Properties Call Forwarding) will be started with the variant “All”
already after the configured CF delay time. With the variants “Linear”
and “Adding” the CF will be started after the first loop (all available telephones have been ringing once). With the setting “rotating” the CF
delay time will be observed after the first loop but without “rotating”
the CF target will be called immediately after the first loop. As soon
as the CF target is called the group call is terminated.
With the variants “Linear” and “Adding” a busy subscriber will be
skipped and the next subscriber in the order will be called. With the
setting “rotating” after the first loop (all available telephones have
been/are ringing once) the busy subscribers will hear the knocking
tone - if allowed.
If a second call comes in with the variant “Linear” without “rotating”
when the last subscriber is ringing the caller will hear the busy tone.
The delay time of the alarm call (COMset Call distributions Alarm
settings) between alarm subscribers is independent from the ringing
sequence of the groups. With the variants “Linear” and “Adding” it
may happen that the last members of a group are not called because
the next alarm subscriber has already been called.
After a Reset/Reboot of the PBX the priorities assigned in the configuration are used for “balancing“.
71
Features – Function and Configuration
Timer and Wake-up Functions
Timer and Wake-up Functions
Setting the PBX Time
Timer-driven Switching of Configurations
The PBX has an internal clock which transfers the PBX time to the
connected telephones. If the function is implemented in the telephone, this system time will be shown on the display.
The PBX enables to set some functions differently for day, night, holidays and lunch break. 8 configurations are available. The following
functions are configuration dependent:
For the functions Wake-up and configuration switching your PBX
needs the system time.
Profile assignment of subscribers (and with it e.g.: Preferred
exchange line, Exchange Line Authorization, Baby call (connection without dialling), number presentation and Subscriber Call
Forwarding)
To ensure that after a power failure the system time becomes available again, there are various options for automatically updating it –
over ISDN and over the network.
Profile assignment of groups (and with it e.g.: Announcement
before Answering, Preferred exchange line, Exchange Line
Authorization, number presentation and Group Call Forwarding)
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Fallback options of the external ports (Fallback number and
delayed fallback)
Dongle release
–––
Call distribution
Configuration via /
Setting via
COMset General settings PBX time
Door call distribution
Relays with operation mode “configuration dependent“
for explanations concerning the table see page 46
The switching from one configuration to another may be performed
time-dependent via internal clock or manually from internal or external subscribers (telephones with authorization).
Configuration of the Feature
The internal clock of the PBX (system time) can manually be
adjusted. It is also necessary to enter the time zone to enable e.g. an
automatic adjustment of summer/winter time (COMset General
settings PBX time).
Additionally, it is possible to adjust the time automatically – via ISDN
and via network.
When adjusting via ISDN the network provider generally transfers a
minute-exact time in case of an outbound external call that is used to
set the internal system time and the real time clock. An adjustment of
the time is done only once an hour (COMset General settings PBX time).
In addition, the PBX can be prompted to automatically initiate a call,
for example, to itself after a power failure (COMset General settings PBX time).
When adjusting via network the time can be made available by a local
or an external NTP server. This time can be extremely exact and is
often compared and adjusted to official time servers. An adjustment
of the time is done in the time intervals selected here (Update after x
hours) (COMset General settings PBX time).
Use/Check of Features
1. Set time.
2. View time on system telephone.
Dependency/Limitations
For the time display on the telephone there is a different synchronisation depending on the type of telephone:
- for system telephones COMfort 1000/1200/2000 plus or COMfortel
1500/2500: Automatically
- for Standard ISDN telephones: During successful outbound calls
- for COMfort 300 and other analog telephones: With each incoming
call
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Profiles Configuration
COMset Internal subscriber (scr)
Profile assignment
COMset Internal subscriber (scr) Properties Authorizations
COMset Internal groups Profiles
Configuration
COMset Internal groups Profile
assignment
COMset Configurations Create configurations
COMset Configurations ... switching
times
COMset Configurations Copy configurations
COMset Configurations Copy switching times
COMset Call distributions External ->
scr/grp/recept.
COMset Call distributions Door ->
Scr/group/external
COMset 2TSM analog module Relay
settings
for explanations concerning the table see page 46
Configuration of the Feature
Create the requested number of configurations and activate the automatic configuration switching (COMset Configurations Create
configurations).
Configure the configuration switching times for the different weekdays. For the automatic switching a total of up to 100 switching times
are possible (COMset Configurations ... switching times).
72
Features – Function and Configuration
Timer and Wake-up Functions
Copy the switching times from one weekday to another if necessary
(COMset Configurations Copy switching times).
Create the necessary subscriber profiles (COMset Internal subscriber (scr) Profiles Configuration).
Assign the subscriber profiles to the configurations (COMset
Internal subscriber (scr) Profile assignment).
Create the necessary group profiles (COMset Internal groups Profiles Configuration).
Assign the group profiles to the configurations (COMset Internal
groups Profile assignment).
Wake-up Function
To be reminded of single or recurrent dates, every subscriber can
configure different wake-up times for his telephone.
HW requirements
–––
SW requirements
Version 1.2A (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Configurations ... switching
times
Configure the call distribution with the fallback numbers and the
delayed fallback for the available configurations (COMset Call distributions External -> scr/grp/recept.).
COMset General settings CLIP texts
COMtools Wake-up times General
settings
Configure the door call distribution for the available configurations
(COMset Call distributions Door -> Scr/group/external).
COMtools Wake-up times Wake-up
times subscriber
Configure the relays with operation mode “configuration dependent”
(COMset 2TSM analog module Relay settings).
COMtools Music on Hold/announcements General settings
Copy individual functions from one configuration to another if necessary (COMset Configurations Copy configurations).
Use/Check of Features
1. Configure switching times.
2. Check switching times under COMset Configurations Overview switching times.
3. Wait for the switching time to another configuration.
4. Check the current configuration with a system telephone.
Dependency/Limitations
In addition to the automatic time-dependent configuration switching
via internal clock it may be started manually via telephone. For this
purpose an identification number has to be assigned to the configuration (COMset Configurations Create configurations). The subscriber needs an authorization to switch the configuration manually
(COMset Internal subscriber (scr) Properties Authorizations).
COMtools Music on Hold/announcements File selection Wake-up
announcements
for explanations concerning the table see page 46
Configuration of the Feature
You can define how often a Wake-up call is repeated per Wake-up
time. In addition to this it is possible to configure the duration of the
Wake-up call and the gap between single Wake-up calls. The Wakeup procedure ends earlier if a Wake-up call has been acknowledged
by taking the receiver off-hook (COMtools Wake-up times
General settings).
You can define here how long one single Wake-up call rings on the
telephone (COMtools Wake-up times General settings).
You can activate the recording of Wake-up calls in the call data memory (COMtools Wake-up times General settings).
If an announcement should be played when taking the Wake-up call,
up to 3 Wake-up announcement may be transferred to the PBX as a
.wav file (format: A-Law, 8 kHz, mono) and the volume adjusted
(COMtools Music on Hold/announcements File selection
Wake-up announcements and COMtools Music on Hold/
announcements General settings).
The usage of different wake-up announcements is configured daytime-dependent (COMset Configurations ... switching times).
Configure Wake-up calls for different subscribers if necessary. Enter
the time and weekday or a group of weekdays. Activate the Wake-up
time and select if the Wake-up call should happen “Repeatedly” (on
the defined weekdays until deactivated) or once (COMtools Wakeup times Wake-up times subscriber).
Use/Check of Features
1. Configure Wake-up call.
2. Check the wake-up call activation under COMtools Wake-up
times Overview.
3. Check the correct execution of the Wake-up call.
4. Take the receiver and listen to the Wake-up announcement.
Dependency/Limitations
On some analog telephones the message “Wake-up call” is displayed. This text can be changed under “COMset General settings
CLIP texts“.
If no .wav file is available, the Wake-up announcement may also be
recorded via internal telephone.
73
Features – Function and Configuration
Update Functions
Update Functions
Updating the System Telephone Firmware
Updating the firmware for all connected system telephones can be
started via the PBX. This means that an update is performed “via the
exchange line” using a system telephone of any design; the new
operating software is then “distributed” to the other system telephones.
You can program the PBX to automatically perform this update at
specified time intervals (for example, yearly). The PBX then attempts
to download the current firmware from the server during a four hour
period. If the update could not be performed during the preset period
of time, the PBX attempts to do it again at the same time the following
day.
During the distribution process, “Server Mode” is displayed on the
display panel of the distributing system telephone. It is not possible to
use the system telephone during this process. It is best to perform the
update at night in order to not disrupt normal telephone operation (the
time frame is adjustable).
HW requirements
system telephones COMfort 1000/1200/
2000 plus or COMfortel 1500/2500
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset General settings General
for explanations concerning the table see page 46
Configuration of the Feature
If an automatic update is to be performed, a time interval (every 12
weeks, twice a year, yearly) must be selected. In addition, set a
meaningful time frame for performing the update so that normal telephone operation is not disrupted (COMset General settings
General).
If an update is to be performed immediately, click the “Immediately”
button (COMset General settings General).
Use/Check of Features
1. Configure Automatic Update.
2. Start the automatic update by pressing the “Immediately” button.
Dependency/Limitations
The telephone number of the system telephone server is stored in the
system telephones.
Aside from the charges resulting from the required telephone connection (after first going to System telephone -> Server), the update is
free of charge.
If different system telephones are connected to a PBX, the firmware
update “Via the exchange line” must be performed on a COMfortel
1500, on a COMfortel 2500 and on one of the older system telephones (COMfort 1000, COMfort 1200 and COMfort 2000 plus). After
this, the firmware can be distributed from these telephones to the others.
74
Features – Function and Configuration
Prefer certain Subscribers or S0 Ports
Prefer certain Subscribers or S0 Ports
B Channel Reservation
Preferred Exchange Line
If a group of subscribers should have the option to make an external
call at any time B channels of an external connection can be reserved
for the group.
If a telephone should primarily use specific external connections, several preferred exchange lines for business and/or private calls may
be configured for the corresponding group or subscriber.
HW requirements
–––
HW requirements
–––
SW requirements
Version 1.4 (PBX)
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Dongle release
–––
Configuration via /
Setting via
COMset Internal groups Properties
Reachability
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal groups Properties
Exchange line settings
for explanations concerning the table see page 46
for explanations concerning the table see page 46
Configuration of the Feature
To reserve B channels of an external connection the external connection has to be selected per group. Then the number of reserved B
channels is entered (COMset Internal groups Properties
Reachability).
Use/Check of Features
1. Configure B channel reservation for a group.
2. Try to make the connection busy with some telephones that are not
member of the corresponding group. As soon as the number of
free B channels has been exceeded, you have to receive a busy
tone.
Dependency/Limitations
–––
Configuration of the Feature
A preferred exchange line may be configured for business and private calls per subscriber (COMset Internal subscriber (scr)
Properties Exchange line settings) and per group (COMset
Internal groups Properties Exchange line settings). Two settings are available:
1. “No preferred exchange line“: For outbound external calls any
available fixed network connection is used.
2. “Special preferred exchange lines“: For outbound external calls the
connections released under “Expert” are used depending on the
selected priority. This way e.g. the definition of a preferred
exchange line (priority = 1) with overflow to other connections (priority > 1) will be possible.
If all released connections are busy, no call will be possible anymore. The subscriber cannot use a connection with the setting “--” for outbound calls. A single connection in this definition is:
- a PTMP connection (ISDN or GSM)
- a single PTP connection (ISDN or GSM)
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
- all VoIP accounts
Use/Check of Features
1. Configure the preferred exchange line for a subscriber.
2. Check the correct exchange line access with an outbound external
call e.g. via LEDs on the S0 modules or via busy lamps on a configured system telephone or by checking the presented number.
Dependency/Limitations
The same priority may be allocated to different external connections
in parallel.
If the VoIP connection was selected as preferred exchange line, first
the account will be checked that has been selected in the outbound
number presentation of the dialling telephone (COMset Internal
subscriber (scr) ... or COMset Internal groups Properties
Exchange line settings). If an account was selected there, this
account would be used for the dialling. But if in the telephone number
presentation “Preferred account” or only “Standard” was selected for
all exchange lines, the account that was marked as a preferred
account in the list of the accounts (COMset Voice over IP (VoIP) Accounts) will be used for the dialling.
75
Features – Function and Configuration
Use Security Functions
Use Security Functions
Emergency Numbers and Priority Function
The emergency priority circuit makes a public exchange line available
at any time when dialling an emergency number or when tripping an
alarm. If all lines are busy, an existing call will be terminated for the
emergency call.
An emergency number can be dialled with or without the Exchange
Line Access Number “0“, to save time in a case of an emergency. The
advantage is that even persons without knowledge of Exchange Line
Access Numbers can dial these numbers without any problems.
Even subscribers that do not have permission to make external calls
may have the right to dial essential numbers by using the emergency
numbers.
The dialling of emergency numbers via VoIP accounts is manually
possible by special exchange line selection with the account number.
Alarm Functions
If the alarm functions of the PBX are used in case of an alarm internal
and external telephones can be called and sirens and alarm indication lights can be switched on. The alarm procedure can be as follows:
HW requirements
–––
햲 Alarm detection at the alarm input (contact closed longer than ½
a second).
SW requirements
Version 1.4 (PBX)
햳 The configurable alarm delay time is running (0-99 seconds).
Dongle release
–––
햴 Non recurring start of the siren (for 1-6000 seconds) and/or the
alarm indication light (for 1-6000 minutes).
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal groups Properties
Exchange line settings
COMset Emergency call
for explanations concerning the table see page 46
Configuration of the Feature
The function “Emergency call has priority” (emergency priority circuit)
has to activated for the whole PBX. Up to ten external numbers may
be entered as emergency numbers (COMset Emergency call).
The exchange line authorization “Internal only, with emergency call
authorization” may be configured per subscriber separately for business and private calls (COMset Internal subscriber (scr)
Properties Exchange line settings) or for groups (COMset
Internal groups Properties Exchange line settings). The
exchange line authorizations “International“, “National” and “City”
include the emergency call authorization.
Use/Check of Features
Please use no “real” emergency number like e.g. 112 when checking
the feature.
Dependency/Limitations
When entering numbers without area code as emergency numbers
make sure that these numbers do not conflict with internal numbers.
The emergency numbers 110 and 112 are pre-configured in the
default factory settings. So internal subscriber numbers may not start
with the digits 11.
Currently emergency calls via VoIP (see Voice over IP (VoIP) on
page 82) cannot completely be guaranteed by all providers. This
refers to the connection with the emergency center as well as providing the geographic location of the caller which is so important in case
of an emergency call. Due to this the PBX prefers to route emergency
calls (that are the calls to telephone numbers registered under COMset Emergency call as well as the alarm calls automatically done
by the PBX) via fixed network connections. If all fixed network connections are busy, another call will be disconnected to establish this
emergency call in case of an activated emergency call priority – even
if the VoIP accounts and the GSM gateways are not busy. If there are
no fixed network connections available at all (external S0 ports are all
connected to digital GSM gateways), emergency calls will be made
via a digital GSM gateway.
76
Simultaneously the first alarm call run starts (Alarm calls to the
alarm subscribers) by calling the first alarm subscriber for app.
60 seconds. Internal alarm subscribers are called with a special
ringer rhythm (telephone dependent). After taking the receiver,
you will hear an alarm announcement stored in the PBX again
and again. The called party must acknowledge the alarm call
within 60 seconds by sending the DTMF number
0
햵 If the called party does not acknowledge the alarm call, the next
alarm subscriber will be called some seconds after finishing the
first call. And so on....
햶 If all alarm subscribers have been called without receiving an
acknowledgement, the alarm loop will be repeated after a configurable alarm waiting period (0-99 seconds) has elapsed (up to 9
times).
햷 The alarm will be terminated (including siren and alarm indication
light), as soon as one of the alarm subscriber acknowledges the
alarm. If the alarm input has been configured to “active once“, it
is deactivated afterwards. If the alarm input has been configured
to “active repetitive“, it is activated again and a new alarm can be
triggered.
HW requirements
a COMmander 2TSM analog Module
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Emergency call
COMset 2TSM analog module Port
configuration
COMset 2TSM analog module Alarm
settings
COMset 2TSM analog module Relay
settings
COMset General settings CLIP texts
COMtools Music on Hold/announcements General settings
COMtools Music on Hold/announcements File selection Music on Hold/
announcements
for explanations concerning the table see page 46
Features – Function and Configuration
Use Security Functions
Configuration of the Feature
Baby Call/Hotline
For at least one door bell button input the operation mode alarm input
(COMset 2TSM analog module Port configuration) has to be
configured. With the corresponding circuitry (e.g. output of an alarm
system) an alarm can be activated.
With the automatic dialling function (Baby Call/Hot Line) you can configure your telephone to dial automatically one internal or external
number.
The alarm announcement (up to 4) is transferred as .wav file (Format:
A-Law, 8 kHz, mono) into the PBX and the volume may be adjusted
if necessary (COMtools Music on Hold/announcements File
selection Music on Hold/announcements and COMtools Music
on Hold/announcements General settings).
To control a siren and/or an alarm indication light, a relay has to be
set to the operation mode siren or alarm indication light with the
requested duration timing (COMset 2TSM analog module Relay
settings).
You may activate the alarm function now. But the alarm can also be
activated or deactivated by an internal or external telephone. One of
the available alarm announcements has to be selected for the alarm
loop. Depending on how often and how long an alarm has to be signalled, modify the settings for alarm loops, alarm delay time as well
as alarm waiting time. You can enter up to four internal and external
telephone numbers as alarm subscribers (COMset 2TSM analog
module Alarm settings).
One of the security functions of the PBX is the emergency call priority
function. This functions provides an exchange line at any circumstance for an emergency call or an alarm call to an external number.
If all exchange lines are busy, an active call will be terminated in
favour of the emergency call (COMset Emergency call).
With the automatic dialling function you can configure your telephone
to dial an internal or external number automatically. This will start 2
seconds after taking the receiver off-hook. It is not necessary to press
any key. If you start to dial manually before these 2 seconds have
elapsed, this has priority.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
for explanations concerning the table see page 46
Configuration of the Feature
Activate the automatic dialling and enter an internal or external target
number (COMset Internal subscriber (scr) Properties User
settings).
Use/Check of Features
1. Configure automatic dialling on a telephone.
Use/Check of Features
1. Configure and activate an alarm with an alarm call to internal subscribers.
2. Tale the receiver off-hook. The configured nu8mber will be dialled
automatically.
2. Trigger the alarm.
3. Accept alarm call and acknowledge with “0“.
Dependency/Limitations
Dependency/Limitations
Please pay attention if you start to dial manually to the fact that some
telephones do not dial immediately after pressing the key (sometimes
delayed by 1/2 second).
If no .wav file is available, the alarm announcement may be recorded
via internal telephone.
The Baby Call/Hotline may be configured directly from a telephone if
this setting is not controlled by a profile.
You can de/activate the alarm also with an internal or an external telephone.
Some analog telephones will show the message “Alarm call” while
ringing. This text can be changed under “COMset General settings
CLIP texts“.
Currently emergency calls via VoIP (see Voice over IP (VoIP) on
page 82) cannot completely be guaranteed by all providers. This
refers to the connection with the emergency center as well as providing the geographic location of the caller which is so important in case
of an emergency call. Due to this the PBX prefers to route emergency
calls (that are the calls to telephone numbers registered under COMset Emergency call as well as the alarm calls automatically done
by the PBX) via fixed network connections. If all fixed network connections are busy, another call will be disconnected to establish this
emergency call in case of an activated emergency call priority – even
if the VoIP accounts and the GSM gateways are not busy. If there are
no fixed network connections available at all (external S0 ports are all
connected to digital GSM gateways), emergency calls will be made
via a digital GSM gateway.
77
Features – Function and Configuration
Use Security Functions
Room Monitoring
A room can acoustically be monitored from internal or external callers
if room monitoring has been enabled for a telephone in the room.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset General settings Remote
configuration
Internal telephone to be monitored
for explanations concerning the table see page 46
Configuration of the Feature
The room monitoring can only be configured on the monitoring telephone itself. Take the receiver off-hook and dial ##8 61#. Put the
receiver besides the telephone. For the external room monitoring the
remote programming and switching MSN/DDI as well as the external
PIN have to be configured (COMset General settings Remote
configuration). You can select an available MSN or select an existing
bundle and enter a DDI assigned to the bundle. This number is not
to be used for the external call distribution and may not be forwarded! The entered DDI will be removed automatically from an
available linear call distribution.
*
Use/Check of Features
1. Configure room monitoring for a telephone.
2. Take the receiver of another telephone off-hook. Dial the number
of the previously configured telephone. You can listen into the
room.
Dependency/Limitations
It is not possible to make a call from the configured telephone and it
cannot be called normally.
It is only possible to enable a single internal telephone of the PBX for
Room Monitoring at the same time.
To deactivate Room Monitoring, replace the receiver of the telephone.
78
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
Limit Telephone Charges (Cost Control)
Exchange Line Authorizations
If you want to prevent that high costs will accrue on the connection by
dialling expensive numbers, you can limit the dialling options of the
individual subscribers and groups by exchange line authorizations.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal groups Properties
Exchange line settings
for explanations concerning the table see page 46
Configuration of the Feature
The exchange line authorization may be configured per subscriber
(COMset Internal subscriber (scr) Properties Exchange line
settings) or per group (COMset Internal groups Properties
Exchange line settings) separately for business and private calls.
The following settings are available:
1. “International“: All national and international telephone numbers
can be dialled.
2. “National“: All national telephone numbers can be dialled.
3. “City“: All telephone numbers without area code can be dialled.
4. “Incoming only, with emergency call authorization“: Emergency
calls can be dialled and incoming calls can be accepted.
5. “Internal only, with emergency call authorization“: Emergency calls
can be dialled but no incoming calls can be accepted.
6. “Internal only, no emergency calls“: No external calls can be done.
7. “Exchange line dependent“: The exchange line authorization has
to be set under “Expert” for each external connection separately. A
single connection in this definition is:
- a PTMP connection (ISDN or GSM)
- a single PTP connection (ISDN or GSM)
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
- all VoIP accounts
Use/Check of Features
1. Configure exchange line authorization “City” for a telephone.
2. Take the receiver off-hook of the corresponding telephone and dial
a number with area code. You will hear the busy tone.
Dependency/Limitations
When dialling a local number (telephone number without area code)
via VoIP and GSM connections the area code entered under COMset
External numbers Location will be automatically dialled as a prefix.
Currently emergency calls via VoIP (see Voice over IP (VoIP) on
page 82) cannot completely be guaranteed by all providers. This
refers to the connection with the emergency center as well as providing the geographic location of the caller which is so important in case
of an emergency call. Due to this reason existing VoIP accounts are
not used for emergency calls (the calls to telephone numbers entered
under COMset E Emergency call). Therefore when selecting “only
incoming, with emergency call authorization” only incoming calls can
be accepted on the corresponding connections. When selecting “only
internal, with emergency call authorization” no external calls can be
done on the corresponding connections.
79
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
Call Deblocker - outbound (Release Numbers)
Call Restrictor - outbound (restricted numbers)
To extend the dialling options of a restricted exchange line authorization by specific numbers (Numbers of certain telephones or certain
area codes) you can extend the exchange line authorizations by Call
Deblockers.
You can limit the exchange line authorization for subscribers, groups
and Call Through users: The numbers that should not be dialled can
be entered into up to 10 different Call Restrictors. A total of up to 100
restricted numbers may be entered (e.g. 10 Call Restrictors with up
to 10 restricted numbers or 5 Call Restrictors with up to 20 restricted
numbers).
As Call Deblockers have a higher priority than Call Restrictors
restricted numbers or parts of them can be released again (e.g. if
0180 numbers have been blocked by entering and activating a Call
Restrictor. By entering the 0180 6 number into a Call Deblocker and
the following activation these numbers are released again).
Up to 10 Call Deblockers with a maximum total of 100 released numbers may be configured (e.g. 10 Call Deblockers with up to 10
released numbers or 5 Call Deblockers with up to 20 released numbers).
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal groups Properties
Exchange line settings
COMset General settings Call
Through
In general numbers are blocked starting with a certain digit sequence
and that should not be available to every subscriber due to high
charges, e.g. the 0900 numbers. Normally the first 4 to 5 digits are
significant for the costly service.
If a restricted number is tried, the busy tone will be heard. If the Call
Restrictor is not activated (not restricted), this does not necessarily
mean that this number is allowed to be dialled. In this case the configured exchange line authorization is active. If e.g. a subscriber has
no exchange line authorization or only the incoming exchange line
authorization, the restriction of numbers does not change anything as
he can dial no external numbers anyway.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal groups Properties
Exchange line settings
COMtools Telephone book Call
Through user
COMset General settings Call
Through
COMtools Special numbers Call
deblocker - outbound (released numbers)
COMtools Telephone book Call
Through user
for explanations concerning the table see page 46
COMtools Special numbers Call
restrictors - outbound (restricted numbers)
Configuration of the Feature
The requested Call Deblockers (10 max.) have to be created and
filled with released numbers (a max. total of 100) (COMtools
Special numbers Call deblocker - outbound (released numbers).
Afterwards a Call Deblocker can be selected for subscribers (COMset Internal subscriber (scr) Properties Exchange line settings) and groups (COMset Internal groups Properties
Exchange line settings). For a subscriber the configuration can be
made for business and private calls separately.
A common Call Restrictor can be selected for the Call Through users
in the profile configuration for Call Through only (COMset General
settings Call Through), which can be activated per user (COMtools
Telephone book Call Through user).
Use/Check of Features
1. Enter a number into a Call Restrictor and into a Call Deblocker and
activate both for a telephone.
2. Take the receiver off-hook on the corresponding telephone and
dial the entered number. You will hear the ringing tone.
for explanations concerning the table see page 46
Configuration of the Feature
The requested Call Restrictors (10 max.) have to be created and filled
with restricted numbers (a max. total of 100) (COMtools Special
numbers Call restrictors - outbound (restricted numbers)).
Afterwards a Call Restrictor can be selected for subscribers (COMset
Internal subscriber (scr) Properties Exchange line settings)
and groups (COMset Internal groups Properties Exchange
line settings). For a subscriber the configuration can be made separately for business and private calls.
A common Call Deblocker can be selected for the Call Through users
in the profile configuration for Call Through only (COMset General
settings Call Through), which can be activated per user (COMtools
Telephone book Call Through user).
Use/Check of Features
1. Enter a number into a Call Restrictor and activate it for a telephone.
Dependency/Limitations
–––
2. Take the receiver off-hook on the corresponding telephone and
dial the number entered into the Call Restrictor. You will hear the
busy tone.
Dependency/Limitations
–––
80
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
Short-code Dialling Authorization
Call Allowance Account
To extend the dialling options of a restricted exchange line authorization by specific numbers you can extend the exchange line authorizations by the Short-code dialling authorization.
With a call allowance account you can configure a defined amount of
charge units for each subscriber. Once these charge units are spent,
no external call is possible from this telephone until the Call Allowance is refilled or redefined.
So special numbers may be released for dialling. With the short-code
dialling authorization all short-code numbers may be dialled independently from the exchange line authorization.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr)
Properties Exchange line settings
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset External numbers PTP connections PBX base numbers/trunk bundles
COMset External numbers PTMP
connections MSNs
COMset Internal groups Properties
Exchange line settings
COMtools Call allowance accounts
Call allowance accounts
COMtools Telephone book
Telephone numbers
COMtools Call allowance accounts
General settings
for explanations concerning the table see page 46
for explanations concerning the table see page 46
Configuration of the Feature
The short-code dialling authorizations may be configured per subscriber (COMset Internal subscriber (scr) Properties
Exchange line settings) or per group (COMset Internal groups
Properties Exchange line settings) separately for business and
private calls.
The requested short-code numbers (400 max.) have to be created
(COMtools Telephone book Telephone numbers). Select this
from the free telephone number plan that permits the allocation of 2digit to 4-digit telephone numbers in the range 10-9999.
Use/Check of Features
1. Enter a number into a Call Restrictor and into the telephone book
as a short-code dialling number and activate the Call Restrictor
and the short-code dialling authorization for a telephone.
2. Take the receiver off-hook on the corresponding telephone and
dial the entered number. You will hear the ringing tone.
Dependency/Limitations
–––
Configuration of the Feature
The charge information has to be activated at the external S0 Ports
(COMset External numbers PTP connections PBX base numbers/trunk bundles or ... PTMP connections MSNs).
You can configure if the individual subscribers are charged for private
calls and/or business calls. The currency name and the price per unit
are common for all subscribers (COMtools Call allowance
accounts General settings).
You can configure a call allowance account for each subscriber individually with a manually or automatically recharged balance. The
maximum amount for each account can be configured for all subscribers in common (COMtools Call allowance accounts Call
allowance accounts).
Use/Check of Features
1. Configure an account of 0 Euro for a subscriber.
2. Try to make an external call with the corresponding telephone. You
will hear the busy tone.
Dependency/Limitations
To use the function “Call Allowance” without restrictions, you will
need the feature “Advice of charge during the call (AOCD)” for your
ISDN exchange line. With “Advice of charge at the end of the call
(AOCE)” the PBX can only find out at the end of the call if the Call
Allowance has been exceeded.
81
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
Voice over IP (VoIP)
In case of Internet telephony (Voice over IP) the Internet connection
(e.g. DSL) is used to telephone instead of the “normal” route of an
analog or ISDN line. In doing so the digital voice data is sent as IP
packages from one telephone to the other one. That works like transferring a homepage from the Internet.
There are already many providers who offer an own telephone
number to each customer so that you cannot only be reached via
Internet but also via fixed network. Depending on the used provider
and the called telephone number more cost-effective and sometimes
even free of charge3 connections are possible this way.
The PBX enables the configuration of a VoIP access via the Ethernet
interface. Due to this up to two Internet calls are possible at the same
time. The use of the VoIP access is possible for all internal subscribers, only restricted by the corresponding authorization.
Incoming Internet calls are distributed via the call distribution to the
internal subscribers and groups. Outbound Internet calls can be
started by the manual selection of a VoIP account or via the configuration of a VoIP account as a preferred exchange line.
If certain telephone numbers have to be always called by all internal
subscriber via a VoIP account, these telephone numbers can be
routed via an exception telephone number table (see VoIP and GSM
Routing (Exception Telephone Numbers) on page 83).
HW requirements
Broadband Internet connection - (e.g. DSL
connection) and router
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset Port configuration Mainboard
CPU
COMset Internal subscriber (scr)
Properties Exchange line settings
COMset Internal groups Properties
Exchange line settings
COMset Call distributions External ->
scr/grp/recept. VoIP
COMset General settings Call
Through
COMset Voice over IP (VoIP) Provider
COMset Voice over IP (VoIP) Accounts
Administration Monitoring VoIP status
Administration Server configuration
for explanations concerning the table see page 46
Configuration of the Feature
The PBX allows up to two VoIP calls via the Ethernet interface at the
same time. If you only have a standard DSL connection (uncompressed.), you have to adjust the limitation to only one call in favour
of a better voice quality (COMset Port configuration Mainboard
CPU).
To resolve the name of the Internet addresses (e. g. www.dasoertliche.de), the integrated web server (as well as a PC connected to the
Internet) needs the address of a DNS server. Preferably the DNS
server made available by the Internet Service Provider has to be
entered (the Webserver cannot find this address automatically). Oth-
3. Precondition for a free of charge call is a broadband Internet connection with
a corresponding tariff (e.g. DSL flatrate), for that additional costs will be
charged. Calls are only free of charge if they are done to subscribers of the
same VoIP provider or a partner network. More information can be obtained
from the corresponding providers.
82
erwise another public DNS server can also be used. For backup purposes, the entry of a second address is possible (Administration Server configuration).
If the DNS server is addressed via a proxy, this one has to be activated and the corresponding address as well as the port has to be
entered (Administration Server configuration).
Up to 10 accounts can be configured in the PBX (COMset Voice
over IP (VoIP) Accounts).
To obtain the necessary account data, first of all accounts have to be
registered with one or more VoIP providers. For this purpose a registration is done on the web page of a provider with names and address
data. Then a telephone number reachable from the fixed network and
the Internet as well as an account with user name (is also called
authorization user or SIP code) and password will be assigned. In
general the registered connection is configured within a few minutes
and can be used a short time later.
Enter under user name, password and Internet telephone number the
access data assigned during the registration. If an identification ID
was also assigned additionally, enter this also into the identically
named field, if not, leave the field empty. Additionally assign a display
name and an account number for the internal identification. They are
necessary to select an account. Select this from the free telephone
number plan that permits the allocation of 2-digit to 4-digit telephone
numbers in the range 10-9999.
For each configured account the corresponding provider has to be
selected (COMset Voice over IP (VoIP) Accounts). Five often
used VoIP providers and their configuration have already been
defined in the PBX as default provider. If you like to use these, activate them via the action line on the page COMset Voice over IP
(VoIP) Provider. If there are changes in the configuration or if
another provider has to be added, the providers’ data has to be
adapted. You will directly get the data from the provider or via corresponding lists in the Internet. To get more information please also
consult the online help for the page COMset Voice over IP (VoIP)
Provider.
The three coloured indication points at the right next to the access
data of the accounts indicate the success status of the account registration (COMset Voice over IP (VoIP) Accounts). Every step of
the registration procedure is represented by a coloured indication
point. The green points are for a successful step, green points are for
an unsettled status and red points refer to an error (the view shows
the status at the time of the page access, it is not automatically
updated). If one of these steps had a problem, normally no VoIP calls
are possible via the corresponding account. A detailed overview
about the registration status of the account offers the page Administration Monitoring VoIP status. For additional information also
consult the corresponding online help.
The echo compensation (echo cancellation) has to be activated for
each account (COMset Voice over IP (VoIP) Accounts).
One of the installed accounts has to be selected as the preferred
account (COMset Voice over IP (VoIP) Accounts). This one will
be always used if no special account was selected.
The call distribution can be configured separately for each account
(COMset Call distributions External -> scr/grp/recept. VoIP).
Besides this the exchange lines settings (authorization, preferred exchange line, telephone number presentation) have to be configured
like for each external connection (COMset Internal subscriber (scr)
... or COMset Internal groups Properties Exchange line settings).
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
Use/Check of Features
1. Configure VoIP account.
2. Make an external call via a certain VoIP account. Due to this dial
the account number + external telephone number.
3. Check the used connection via Administration Monitoring External B channel assignment .
Dependency/Limitations
In case of calls started via VoIP you may have to wait longer for a
connection.
Currently emergency calls via VoIP cannot completely be guaranteed
by all providers. This refers to the connection with the emergency
center as well as providing the geographic location of the caller which
is so important in case of an emergency call. Due to this the PBX prefers to route emergency calls (that are the calls to telephone numbers
registered under COMset Emergency call as well as the alarm
calls automatically done by the PBX) via fixed network connections.
If all fixed network connections are busy, another call will be disconnected to establish this emergency call in case of an activated emergency call priority – even if the VoIP accounts and the GSM gateways
are not busy. If there are no fixed network connections available at all
(external S0 ports are all connected to digital GSM gateways), emergency calls will be made via a digital GSM gateway.
A telephone number presentation restriction for VoIP calls is possible
but is not always supported by the providers.
In case of incoming calls via VoIP the account number set under
COMset Voice over IP (VoIP) Accounts is put as a prefix to the
presented telephone number, so that e.g. a recall from the caller or
calls list of a system telephone is automatically made via the same
VoIP account.
In case of outbound calls via VoIP no callback (CCBS or CCNR) is
possible.
In case of a flatrate without time limitation an automatic disconnect is
made every 24 hours by the Internet service provider, that causes the
termination of an ongoing call at this time.
When dialling a local area number (telephone number without area
code) via VoIP and GSM connections, the area code number entered
under COMset External numbers Location is dialled as a prefix
automatically in front of the telephone number.
If no calls via VoIP are possible, although the registration of the
account and perhaps a first call was successful, this may be caused
by a very short timeout of the used firewall. Reduce the “Interval for
NAT keep-alive” for all used providers on the page COMset Voice
over IP (VoIP) Provider.
The dialling of emergency numbers via VoIP accounts is manually
possible by special exchange line selection with the account number.
If the VoIP connection was selected as preferred exchange line, first
the account will be checked that has been selected in the outbound
number presentation of the dialling telephone (COMset Internal
subscriber (scr) ... or COMset Internal groups Properties
Exchange line settings). If an account was selected there, this
account would be used for the dialling. But if in the telephone number
presentation “Preferred account” or only “Standard” was selected for
all exchange lines, the account that was marked as a preferred
account in the list of the accounts (COMset Voice over IP (VoIP) Accounts) will be used for the dialling.
Please note that in case of a VoIP connection as preferred exchange
line the reliability may suffer compared to the fixed network connections. It makes sense to release at least one fixed network connection
in addition. For this purpose it is possible to allocate priorities for preferred exchange lines.
VoIP and GSM Routing (Exception Telephone Numbers)
To telephone easily and without prior thinking as cost-effective as
possible, the PBX offers the VoIP and GSM Routing via VoIP
accounts and GSM gateways in addition to the Least Cost Routing
via different telephone providers.
By comparing the dialled number to a special table the PBX receives
the information which port has to be used for this call. It is possible to
use the fixed-line connections or GSM gateways via external S0 ports
as well as to use VoIP accounts via the Ethernet interface.
When dialing externally, the PBX first checks whether the dialed telephone number is in the Exception Number list and is activated for
the current configuration. If this applies, the access configured for the
telephone number on the Exception Number list is used.
Some providers create the impression, the Internet telephony is free
of charge. You should be informed4 about the actually costs in the tariff tables of the corresponding providers. As the connection to a fixed
network telephone is made via the so-called gateways (connection
computers), the location of the gateways is relevant for the call
charges. This is especially important for calls to foreign countries that
can be more expensive than real fixed network calls if the gateways
is not also in the same foreign country.
If a call is routed to a port with a fixed-line connection (PTMP, PTP or
S2M connection), the most cost-effective telephone provider can be
selected with the help of the Least Cost Routing.
The transfer quality and also the reliability of Voice over IP depends
in a high degree on the quality of the used Internet connection.
If the dialled telephone number has not been entered into the exception telephone number table, it is checked whether a preferred
exchange line was set for the subscriber. If also not, the telephone
number is checked with help of the LCR tables (if Least Cost Routing
has been activated) and then any available free fixed network will be
used.
You can deactivate an already configured account by selecting “no
provider” under COMset Voice over IP (VoIP) Accounts temporarily. This way all the other data will stay unharmed and you can activate the account later by selecting the right provider again. Then the
registration procedure (until all green indication points appear) has to
be made again.
If the call is routed to a port with a connected GSM gateway, the internal subscribers can use the favourable tariff for network internal calls
by a direct access to the mobile telephone network.
When using a VoIP account all internal subscribers have the option
to call - partly free of charge 4 - via the Internet.
4. Precondition for a free of charge call is a broadband Internet connection with
a corresponding tariff (e.g. DSL flatrate), for that additional costs will be
charged. Calls are only free of charge if they are done to subscribers of the
same VoIP provider or a partner network. More information can be obtained
from the corresponding providers.
83
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
HW requirements
GSM gateway
Broadband Internet connection (e.g. DSL
connection) and router
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Configuration via /
Setting via
COMset External numbers PTP connections PBX base numbers/trunk bundles
COMset External numbers PTMP
connections MSNs
COMset VoIP / GSM Routing Exception number
COMset VoIP / GSM Routing Configuration dependent exception number
for explanations concerning the table see page 46
Configuration of the Feature
For the GSM routing one or several GSM gateways have to be connected and activated on the corresponding connections (COMset
External numbers PTP connections PBX base numbers/trunk
bundles and ... PTMP connections MSNs). Consult the corresponding documentation of the vendor for the configuration of the
GSM gateways.
For the VoIP Routing one or several VoIP accounts have to be configured (see Voice over IP (VoIP) on page 82).
In the table “Exception telephone numbers” all telephone numbers or
initial digits of telephone numbers (e.g. mobile telephone area codes)
have to be entered which you want to exclude from using the fixedline network connection and route to the existing VoIP accounts or
the GSM gateway. It is possible to enter up to 400 telephone numbers
(2- to 20-digit) with name. To simplify this a CSV import function is
available (COMset VoIP / GSM Routing Exception number).
Then you can define the requested access type for each of these telephone numbers. If the first requested access is busy, defective or
blocked by lack of authorization, a second and third option can also
be selected (e.g. then the fixed-line network, too) (COMset VoIP /
GSM Routing Exception number). If all three dialling attempts were
not successful, a busy tone will be heard. The following settings are
available for each dialling attempt:
1. “send busy“: The dialling is finished and a busy is put out.
2. “All fixed-line connections“: Any available free fixed network connection is used for the dialling.
3. “[individual fixed-line network connections represented by telephone number/port and connection name]“: The predefined fixedline network connection is used for the dialling.
4. “Preferred account“: First the account selected in the outbound telephone number presentation of the dialling telephone is checked
(COMset Internal subscriber (scr) ... or COMset Internal
groups Properties Exchange line settings). If an account was
selected there, this account would be used for the dialling. But if in
the telephone number presentation “Preferred account” or only
“Standard” was selected for all exchange lines, the account that
was marked as a preferred account in the list of the accounts
(COMset Voice over IP (VoIP) Accounts) will be used for the
dialling.
Use/Check of Features
1. Install VoIP and GSM Routing.
2. Start external call with a telephone number previously entered into
the exception telephone number table.
3. Check the used connection under Administration Monitoring External B channel assignment.
Dependency/Limitations
The calls routed via VoIP perhaps may take longer to establish a connection.
If a call is started via to a selected exchange line (by preselecting the
MSN to be presented), the exception telephone number table will not
be checked.
Currently emergency calls via VoIP cannot completely be guaranteed
by all providers. This refers to the connection with the emergency
center as well as providing the geographic location of the caller which
is so important in case of an emergency call. Due to this the PBX prefers to route emergency calls (that are the calls to telephone numbers
registered under COMset Emergency call as well as the alarm
calls automatically done by the PBX) via fixed network connections.
If all fixed network connections are busy, another call will be disconnected to establish this emergency call in case of an activated emergency call priority – even if the VoIP accounts and the GSM gateways
are not busy. If there are no fixed network connections available at all
(external S0 ports are all connected to digital GSM gateways), emergency calls will be made via a digital GSM gateway.
The dialling of emergency numbers via VoIP accounts is manually
possible by special exchange line selection with the account number.
Please note that in case of a VoIP connection an access in the exception telephone number table the reliability may suffer compared to the
fixed-line network connections. It makes sense to configure at least
one fixed-line network connection as 2nd or 3rd dialling option.
Some providers create the impression, the Internet telephony is free
of charge. You should be informed5 about the actually costs in the tariff tables of the corresponding providers. As the connection to a fixed
network telephone is made via the so-called gateways (connection
computers), the location of the gateways is relevant for the call
charges. This is especially important for calls to foreign countries that
can be more expensive than real fixed network calls if the gateways
is not also in the same foreign country.
The transfer quality and also the reliability of Voice over IP depends
in a high degree on the quality of the used Internet connection.
GSM Gateways take external calls automatically. This way costs may
be charged to the caller, even if nobody takes the call on the internal
destination side.
The VoIP/GSM routing is also done in case of call forwardings to
external telephone numbers, door-exchange line calls and Call
Through calls.
The CSV import into the table of exception telephone numbers is
restricted to the telephone numbers and the name. “All fixed-line network connections” under 1st dialling and “send busy” for the 2nd and
3rd dialling is entered for the imported telephone numbers. This has
to be adapted manually later.
Do not enter the telephone numbers for software updates (PBX, system telephone) etc. in the table of exception telephone number.
5. “[individual accounts represented by account number and display
name]“: The predefined account is used for the dialling.
6. “All GSM connections“: Any available free GSM connection is used
for the dialling.
7. “[individual GSM connections represented by telephone number/
port and connection name]“: The predefined GSM connection is
used for the dialling.
If providers selected using the Exception Call Number list only offer
favorable rates at specific times, the telephone numbers in the list
can be individually configured to be deactivated (COMset VoIP /
GSM Routing Configuration dependent exception number).
84
5. Precondition for a free of charge call is a broadband Internet connection with
a corresponding tariff (e.g. DSL flatrate), for that additional costs will be
charged. Calls are only free of charge if they are done to subscribers of the
same VoIP provider or a partner network. More information can be obtained
from the corresponding providers.
Features – Function and Configuration
Limit Telephone Charges (Cost Control)
You have to deactivate LCR for an external connection connected to
a GSM Gateway (COMset External numbers PTP connections
PBX base numbers/trunk bundles and ... PTMP connections
MSNs). A single connection in this definition is:
- a PTMP connection
- a single PTP connection
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
If a GSM gateway is connected or the network provider does not support LCR, you can separately activate LCR for each individual external
connection. (COMset External numbers PTP connections
PBX base numbers/trunk bundles and ... PTMP connections
MSNs). A single connection in this definition is:
- a PTMP connection
- a single PTP connection
- a bundled PTP connection formed by several S0 connections with
the same PBX base numbers and the same DDI value range
- one S2M connection
Use/Check of Features
1. Configure LCR and activate it for a telephone.
Least Cost Routing (Soft-LCR easy)
2. Start an external call on the corresponding telephone.
To telephone easily and without prior thinking via the most cost effective telephony provider the PBX offers the automatic Least Cost
Routing (LCR). To activate the LCR in the PBX the function has to be
configured and the current tariff structure of the used telephony provider has to be transferred into the tariff tables of the PBX.
3. Check the call data under COMlist Call charge data list.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
for more then 16 LCR subscribers Release
necessary in steps of 8
Configuration via /
Setting via
COMset External numbers PTP connections PBX base numbers/trunk bundles
COMset External numbers PTMP
connections MSNs
Soft-LCR easy LCR setup
Soft-LCR easy LCR status
Soft-LCR easy LCR subscriber
Administration Dongle releases
for explanations concerning the table see page 46
Configuration of the Feature
Activate the function using the required activation code (Administration Dongle releases).
Dependency/Limitations
The Update is chargeable. 7
For the function of the update method an ISDN connection inside of
Germany is necessary that meets the following requirements:
- The network provider has to allow to use the Call-by-Call dialling of
the selected telephony providers.
- The dialling of 0 90 09 numbers may not be blocked by the network
provider.
- The number presentation of the own connection may not be blocked
(CLIR permanent).
As long as the server is busy or does not accept the call (e.g. because
the data is up to date) no charges will occur.
To use Call-by-Call in the local area it is necessary to select “use in
the local area” for telephony provider in the provider list that support
Call-by-Call in the local area. If you select “Automatic“, only telephony
provider are used that support Call-by-Call in the local area nationwide.
If the update was cancelled without success (e.g. because the server
has a problem), the PBX has no LCR data anymore afterwards.
LCR easy will be deactivated automatically after deleting the data
and only activated again after the next successful LCR easy update.
This update will start automatically and will be enforced in case that
the server does not accept the call by retrying the update. (Exception:
If you did not configure the automatic update you have to start the
update manually.)
Soft-LCR easy 6 has to be installed, activated and configured first
(Soft-LCR easy LCR setup). During this procedure at least one
update (chargeable7) is necessary.
If the server did not accept the call because the data is already up to
date you can enforce an update (e.g. because you have changed the
number of telephony providers) by starting a new update within one
hour.
Depending on the number of LCR subscribers released in the Dongle
the telephones have to be selected that should use the automatic
Least Cost Routing (Soft-LCR easy LCR subscriber).
You can make a maximum of 5 update attempts per day and presented number.
An update may be started also per telephone.
The current activation status and the time of the last (successful)
update as well as the next automatic update can be learned on the
page Soft-LCR easy LCR status.
6. The PC program Soft-LCR easy is a dialer program registered at the Bundesnetzagentur (formerly RegTP) for the added value service described below with the added value number MWD (0 90 09) 00 00 561. The program is
used to update the Least-Cost-Routing table in the PBX to enable the automatic dialling of the most cost-effective connection. During installation only
the configuration program Soft-LCR easy will be installed on the PC. There
is no dialling of the MWD number. Only after the activation by the user a dialup of the MWD number is made by the PBX. This configuration program may
be used also to configure the program to dial in regular configurable periods
the MWD number to update the LCR tariff tables automatically. For the deactivation only the deactivation of the regular dial-up of the MWD number by
the configuration program Soft-LCR easy in the PBX. Additionally the configuration program Soft-LCR easy may be deinstalled with the system control.
Soft-LCR easy is only available for use in Germany.
Please observe that some providers do not transfer charge information. If such a provider is used to make a call, e.g. a configured call
allowance account will not work for this call. To avoid this situation
these provider numbers should be entered into the activated Call
Restrictor for every telephone.
7. The Update is made via the added value number (0 90 09) 00 00 561
(0,031 Euro/ seconds – pulse length 2 seconds; valid until 31.12.05). The
price is a german fixed network price. There is a maximum of 0,93 Euro per
connection.
85
Features – Function and Configuration
Do-no-Disturb
Do-no-Disturb
Call Restrictor - incoming (Robinson Numbers)
Call Deblocker - incoming (VIP Numbers)
In order to be protect specific telephones against calls of certain persons, it is possible to enter the telephone numbers of these persons
into ten different Call Restrictors - incoming. A total of up to 100 so
called Robinson numbers can be entered (e.g. 10 Call Restrictors
with up to 10 Robinson numbers or 5 Call Restrictors with up to 20
Robinson numbers).
If there are important external persons that should reach you while
“Do-not-Disturb” is activated, it is possible to deactivate the “Do-notDisturb” by configuring up to 10 Call Deblockers for incoming calls. A
total of up to 100 restricted numbers can be entered (e.g. 10 Call
Deblockers with up to 10 VIP numbers or 5 Call Deblockers with up
to 20 VIP numbers).
The assigned Call Restrictor may be switched active or deactive by
the subscriber’s choice. It is required that the PBX can identify the
call: The caller has to present his number.
The assigned Call Deblocker may be switched active or deactive by
the subscriber’s choice. It is required that the PBX can identify the
call: The caller has to present his number.
HW requirements
–––
HW requirements
–––
SW requirements
Version 1.4 (PBX)
SW requirements
Version 1.4 (PBX)
Dongle release
–––
Dongle release
–––
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
COMset Internal groups Properties
Reachability
COMtools Special numbers Call
restrictors - incoming (Robinson numbers)
COMtools Special numbers Call
deblocker - incoming (VIP numbers)
for explanations concerning the table see page 46
for explanations concerning the table see page 46
Configuration of the Feature
Configuration of the Feature
The requested Call Restrictors (10 max.) have to be created and filled
with Robinson numbers (a max. total of 100) (COMtools Special
numbers Call restrictors - incoming (Robinson numbers)).
Afterwards a Call Restrictor can be selected for subscribers (COMset
Internal subscriber (scr) Properties User settings) and groups
(COMset Internal groups Properties Reachability) and activated.
The requested Call Deblockers (10 max.) have to be created and
filled with VIP numbers (a max. total of 100) (COMtools Special
numbers Call deblocker - incoming (VIP numbers)).
Afterwards a Call Deblocker can be selected per subscriber (COMset
Internal subscriber (scr) Properties User settings) and activated.
Use/Check of Features
Use/Check of Features
1. Enter the number of an external telephone into a Call Deblocker
and activate it for an internal telephone. Activate the Do-no-Disturb
for the internal telephone also.
1. Enter the number of an external telephone into a Call Restrictor
and activate it for an internal telephone.
2. Call the internal telephone from the external telephone. The internal telephone is ringing. You are hearing the ringing tone.
2. Call the internal telephone from the external telephone. The internal telephone is not ringing. You are hearing the busy tone.
Dependency/Limitations
Dependency/Limitations
The selected Call Deblocker may be activated also directly with the
telephone if this setting is not controlled by the profile.
The selected Call Restrictor may be activated also directly with the
telephone if this setting is not controlled by the profile.
The Call Deblocker is only working if Do-no-Disturb is activated for
the telephone.
86
Features – Function and Configuration
CTI – Computer assisted Telephony
CTI – Computer assisted Telephony
LAN-TAPI
Follow the installation of the driver by clicking on the button “Next“.
The Auerswald LAN-TAPI offers the TAPI 2.1 interface via Ethernet
port of the COMmander Basic.2.
A Microsoft PC distributes this functionality on the network (Third
party network connection) to individual computers so that telephony
software e.g. OSITRON CTI or also other TAPI applications may use
the TAPI functions. The PBX is connected to the server via Ethernet
interface. If the user likes to dial on the client PC, this command will
be transferred to the server. This transports it to the PBX that establishes the connection finally.
HW requirements
TCP/IP-network with
CTI server and CTI clients
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone COMfort)
CTI software (e.g. by Ositron) and corresponding server software (perhaps consult
the software vendor of the used CTI software)
Dongle release
Release of the TAPI subscribers necessary
in steps of 8
Configuration via /
Setting via
LAN TAPI LAN TAPI subscriber
Enter the IP address of the PBX or - if existing - the DNS address of
the PBX. In this case you can detect the IP address by clicking on the
button “Search“. Besides this enter port and password that you have
already defined for the network connection to the TAPI server in the
PBX. Finish the entry by clicking on the button “OK“.
LAN TAPI Configuration
Administration Dongle releases
for explanations concerning the table see page 46
Configuration of the Feature
Release the requested number of TAPI subscriber with the required
release code (Administration Dongle releases).
All subscribers that have to be controlled via a PC, have to be
selected on the page LAN TAPI LAN TAPI subscriber.
For the network connection to the TAPI server the port and the password have to be configured (LAN TAPI Configuration). Port and
password prevent subscribers without the authorization from sending
TAPI commands to the IP address of the PBX to make e.g. unauthorized external calls.
The PBX has to be connected to a server PC via TCP/IP network. On
this server PC the TAPI driver (TSP) belonging to the PBX has to be
installed.
Finish the installation by clicking on the button “OK“.
You have to start the Auerswald Mega Disk (Version 4.63 ++) in the
server PC and click on the COMmander Basic.2 software page on the
link “TAPI Service Provider“.
For all additional settings and installations (on the server and the client) consult the vendor of the used CTI software (e.g.Ositron).
87
Features – Function and Configuration
CTI – Computer assisted Telephony
Operation/Check of the Feature
For a simple function check of the TAPI driver (TSP) as well as of the
settings done in the PBX, you can use the Windows dialer on the
server PC. Start it by execution of “dialer.exe“.
Select an internal or external telephone number. Enter the telephone
number the same way as you would dial it on the telephone. Now the
controlled telephone (in this example 36) will be called first. As soon
as you pick up the receiver, the dialled destination number (in this
example 422) will be called.
with Windows 2003
Select one of the offered telephones for controlling. The telephone
selected here has to be also entered on the page LAN TAPI
LAN TAPI subscriber.
with Windows XP
with Windows 2003
with Windows XP
Dependency/Limitations
Consult the vendor of the used CTI software (e.g. Ositron) for all additional settings and installations (on the server and the clients).
The software OSITRON CTI server needs a server operation system
(e.g. Windows 2000 server or Windows 2003 server) as basis.
If you integrate the LAN-TAPI into an existing network, contact the
responsible system administrator. An intervention into an existing
network may cause considerable malfunctions.
The configuration of the TAPI driver may be changed via the “Phone
and Modem Options” in the Control Panel later. Select the list entry
“Ositron/Auerswald COMmander Telefon Anbieter” on the register
card “Advanced” and click on the button “Configure“.
88
Features – Function and Configuration
Hotel Functions for Reception and Room Telephones
Hotel Functions for Reception and Room Telephones
Hotel Reception Telephone
Dependency/Limitations
The hotel reception telephone enables various control and information functions via display and LEDs on the Xtension module. An additional PC is not necessary at the reception in many cases. The
guests’ Check in and Check out are directly controlled with the menu
of the telephone. There are various functions available for the
affected room in different phases.
Some telephone providers do not transmit charge information. If a
hotel guest is using such a provider to make outbound calls, the
accrued charges can not be billed to him. If LCR is enabled for the
hotel reception telephone and calls are transferred to hotel guests,
the charges for these calls may not be available.
Arrival of the guest (check in):
View Room status (clean, uncleaned, blocked)
Perform “check in“
During the guest´s stay (after check in):
Permit/block outbound external calls from the room telephone
Configure the wake-up time of the room telephones
View guest information (e.g. accrued telephone charges, time of
check in)
Print informational invoices (of the currently accrued telephone
charges) for the guest directly to a printer
Departure of the guest:
Perform “check out“
Print invoice for the accrued telephone charges directly to a printer
HW requirements
System telephone COMfort 2000 plus
SW requirements
Version 1.4 (PBX)
Version 2.3B (system telephone)
Version 1.7 (COMfort Set or COMfortel
Set)
Dongle release
Release of the hotel function with number
of reception and room telephones necessary in steps of 8
COMset Hotel function Reception
subscriber
Configuration via /
Setting via
COMlist Call data/charges General
settings
To add charges for an assisted call transfer to the guest´s bill the
function “Call charge recording changes with scr” has to be activated
(COMlist Call data/charges General settings). A useful feature is
the “Advice of charge at the end of the call (AOCE)” because all
charges are billed to the last subscriber. If the ISDN connection has
the feature “Advice of charge during the call (AOCD)“, at least one
unit will be charged to the hotel bill.
Please pay attention that the hotel reception telephone is not available for incoming calls during check in or check out (caller hears the
busy signal). The configuration of a call forwarding on Busy is recommended (COMset Internal subscriber (scr) Properties User
settings).
To provide reachability (e.g. for room reservations) for the hotel when
guests make a lot of telephone calls it is possible to combine reception telephones e.g. in a group (COMset Internal groups Telephone numbers and ... Subscriber assignment) and reserve one or
more B channels for this group (COMset Internal groups Properties Reachability). An additional option is to assign exchange line
authorizations for room telephones only for a part of the available S0
ports (COMset Internal subscriber (scr) Properties Exchange
line settings).
The simultaneous use of a system telephone as a Waiting Field
reception and as a hotel reception telephone is not possible.
Please make sure that the listing of internal calls in the caller list is
activated if you like to be informed about unsuccessful guest calls to
the hotel reception telephone. (COMfort Set or COMfortel Set).
The function “hotel room” can only be configured on the first level of
the keys. Afterwards the second level is blocked. An existing function
on the second level will be deleted.
The hotel room key is also a destination speed dialling key for the corresponding room telephone.
Administration Dongle releases
COMfort Set or COMfortel Set (alternatively the system telephone COMfort 2000
plus)
for explanations concerning the table see page 46
Configuration of the Feature
Release the requested number of hotel subscriber with the required
release code (Administration Dongle releases).
At least one system telephone COMfort 2000 plus Xtension module
has to be assigned to the function Hotel Reception Telephone.
(COMset Hotel function Reception subscriber).
There must be one programmable function key configured for each
hotel room telephone on the hotel reception telephone (COMfort Set
or COMfortel Set).
Use/Check of Features
The use of the hotel function is described in detail in the manual of
the system telephone.
89
Features – Function and Configuration
Hotel Functions for Reception and Room Telephones
Room Telephones
Use/Check of Features
The PBX has many functions not making sense or being harmful if
used from a hotel room telephone. This is the reason for blocking
programming functions (like e.g. Do-not-disturb, Call forwarding),
exchange functions and special exchange line access types. This
way, the guest can only make outbound calls and accept calls and
configure the personal wake-up time. In addition to this it is possible
for the room service to configure the room status (clean, uncleaned,
blocked) by entering a digit sequence.
1. Check in one of the room telephones with the reception telephone.
The advantage of a system telephone COMfort 1000, 1200 or 2000
compared with the use of an analog or standard ISDN telephones is
e.g. the remote controlled delete function when checking out the
guest (privacy protection), the various comfort functions and specifically configured function keys. The functions which are still allowed
for room telephones are handled the same way as described for normal telephones. With one exception: A programmable function key
configured with the function “hotel room” allows the setting of a wakeup time and the display of call charges and of the check in time. The
following functions are also possible:
Dependency/Limitations
Starting and accepting internal and external calls
Delete lists and charges via the menu point “functions” (the call
charge meter of the PBX is not influenced)
Interrogation of e.g. call charges
Use of the caller/call/redial list as well as the telephone book
(internal telephone number as well as the short-code dial numbers
of the PBX are not listed in the telephone book)
Sending and receiving of SMS
Memo, scheduled call and Power Dialling
Interrogation of call charges and setting of the wake-up time with
a function key.
HW requirements
–––
SW requirements
Version 1.4 (PBX)
Dongle release
Release of the hotel function with number
of reception and room telephones necessary in steps of 8
Configuration via /
Setting via
COMset Internal subscriber (scr) Properties User settings
COMset Hotel function Room subscriber
Administration Dongle releases
COMfort Set or COMfortel Set
for explanations concerning the table see page 46
Configuration of the Feature
Release the requested number of hotel subscriber with the required
release code (Administration Dongle releases).
At least one telephone has to be assigned to the function Hotel Room
Telephone. (COMset Hotel function Room subscriber).
If system telephones COMfort 1000, 1200 or 2000 are used an Xtension key can be configured with the function Hotel Room for the telephone number of this telephone (COMfort Set or COMfortel Set). The
guest can use this key to configure the wake-up time and get information about the accrued telephone charges.
Other Xtension keys may be assigned with numbers for the exchange
line (0), Reception, Room service, Emergency etc. (COMfort Set or
COMfortel Set).
90
2. Make a call with the corresponding room telephone.
3. Check out this room telephones with the reception telephone.
4. Try start an external call on the corresponding room telephone.
This has to be impossible.
Most of the time the hotel guest will pay higher charges than paid by
the hotel to the network provider. so an individual billing factor may
be assigned to each telephone (COMset Internal subscriber (scr)
Properties User settings). This factor will be used for the charge
display on the system telephone and on the invoice printout.
Some providers do not transmit charge information. If a hotel guest is
using such a provider to make outbound calls, the accrued charges
can not be billed to him. Out of this reason it is not useful to activate
Soft-LCR for a hotel room telephone. To avoid manual dialling of a
provider these numbers should be added to the Call Restrictor (COMtools Special numbers Call restrictors - outbound (restricted
numbers)). The Call Restrictor has to be activated for each hotel
room telephone (COMset Internal subscriber (scr) Properties
User settings).
If you are using a standard ISDN telephone, it may be better to use a
separate ISDN port for each hotel room (COMset Internal subscriber (scr) Telephone numbers). This way you avoid the situation
that a hotel guest can make calls after changing his telephone MSN
(password protected if you use a system telephone COMfort) on the
bill of another guest.
There are no charges transmitted for an Internet connection. Uncontrolled Internet connections by hotel guests can be avoided by not
configuring an ISDN PC-controller on the ISDN ports used by the
hotel guests (COMset Internal subscriber (scr) Telephone numbers). Be aware that a subscriber configured as “ISDN PC-controller”
also accepts devices that do not transmit any or a different MSN to
support these non standard card configurations.
The exchange line authorization of the room telephones will be controlled by the reception telephone with the check in/out. Exchange
line authorizations configured under COMset Internal subscriber
(scr) Properties Exchange line settings are not active.
The hotel room telephones should not be assigned to a group (COMset Internal groups Subscriber assignment).
System telephones COMfort 1000, 1200 or 2000 as hotel room telephones: To avoid misunderstandings the value for cost per charge
unit configured in COMfort Set or COMfortel Set should match the
value configured under COMlist Call data/charges General settings.
Features – Function and Configuration
Hotel Functions for Reception and Room Telephones
Print Function
Use/Check of Features
This function allows the printout of the guest’s accrued call charges
as an invoice (or interim invoice) with single call data set listing. This
function is controlled with the reception telephone.
1. Check in one of the room telephones with the reception telephone.
HW requirements
serial printer, the A4 printer EPSON
LX300+ is recommended
SW requirements
Version 1.4 (PBX)
Dongle release
Release of the hotel function with number
of reception and room telephones necessary in steps of 8
Configuration via /
Setting via
COMset Hotel function Create print
form
COMlist Call data/charges Acquisition
for explanations concerning the table see page 46
Configuration of the Feature
Configure the V.24 mode “no special function” (COMlist Call data/
charges Acquisition).
The hotel reception telephone for controlling the print-out functions
has to be configured (see Hotel Reception Telephone on page 89).
The hotel room telephones (the invoices are printed for the telephones) have to be configured (see Room Telephones on page 90).
2. Make one or more calls with the corresponding room telephone.
3. Check out this room telephones with the reception telephone and
start the print-out.
Dependency/Limitations
The PBX has a permanent call charge data memory for 3000 to 9000
data sets. If the capacity of this memory is filled and some of the calls
of a long term guest are overwritten, a text explaining that not all calls
are listed (entered under Missing Call Data) is printed on the invoice.
The sum listed on the invoice is taken from the call charge meter that
counts independently from the individual call data. Tip: Activate on
the hotel reception telephone the Special dial tone if call data memory
full (COMset Internal subscriber (scr) Properties Signalization
by tones). Then you have the option to print-out an informational
invoice in time.
If you deactivated the registration of certain call types to save space
in the Call data memory (COMlist Call data/charges
Acquisition), these are not listed on the individual call data listing
of the invoice. The sum listed on the invoice is taken from the call
charge meter that counts independently from the individual call data.
If you read the call data with a PC (z. B. über COMlist Call charge
data list), the invoice number is listed in the column “invoice number“.
This number has been assigned automatically during “check in“.
The print template has to be created. This includes the activation of
the print-out Function and the configuration of the number of prints if
invoice copies are necessary. Additionally, individual settings for the
design of the Print template can be configured (COMset Hotel
function Create print form).
Header and Footer are empty in the default settings and may be filled
with texts like hotel address, additional information and best wishes
for the travel back home. This text can be printed Bold line by line.
The same is valid for the line Concerning that my be filled with the
words e.g Invoice or Call charge listing.
The pre-defined words Receipt no., check in, check out, Date, Time,
Duration, Telephone Number, Amount, Sum, VAT incl. and Tax may
be replaced by your own words if necessary (e.g. for language adaptations).
Also the separators used for Date and Time may be adapted to the
local versions.
You can enter under Currency Name your local currency e.g. Euro.
If the printer should print the tax, this function has to be activated and
the valid percentage has to be entered.
If in case of long term guests some individual call listings have been
erased from the call data memory, these missing data is explained by
the text under Missing Call data.
If the Form Feed is activated, a new page is used for each invoice
copy. If a partially printed page should not be ejected at the end of the
text to save paper, the Form feed has to be deactivated. The copies
are printed now one after the other and you may have to cut the
paper.
91
Index
I NDEX
A
Abbreviations
in the manual ........................................2
Admin PIN ..............................................9
Alarm
functions .............................................76
Alarm announcement ..........................27
Alternation ...........................................52
Announcement before Answering .....62
AOCD ....................................................58
AOCE ....................................................58
Audio output ........................................26
Authorization Assignment ....................9
Authorization levels ..............................9
Automatic Waiting Loop after
Announcement before Answering ..59
Call Restrictor
incoming ............................................. 86
outgoing ............................................. 80
Call Through ....................................... 67
Call transfer ......................................... 53
Call Waiting ......................................... 52
Callback on Busy ................................ 56
Callback on no Reply ......................... 57
B channel
reserve ................................................75
Baby call/hotline ..................................77
Basic configuration .............................11
Call distribution ...................................17
External telephone number assignment .
14
Internal telephone number assignment ..
15
Module configuration ..........................12
Port configuration ................................12
Bell
Buttons ................................................23
CCNR ................................................... 57
Central reception telephone .............. 61
Charge meter pulse ............................ 58
CLIP ..................................................... 54
CLIR ..................................................... 55
COLP .................................................... 56
COMlist ................................................ 63
Configuration ...................................... 33
Application example ........................... 36
Copying .............................................. 34
Creating ............................................. 33
switching ............................................ 72
Switching time overview ..................... 36
Switching times, setting ..................... 35
Switching times,copying ..................... 35
Configuration Guide ........................... 11
Cost control ........................................ 79
CTI (LAN TAPI) .................................... 87
Boss/secretary function .....................59
Do-not-Disturb .................................... 86
Business calls .....................................65
Door call distribution ......................... 48
Busy-on-Busy ......................................51
Door opener ........................................ 23
Door terminal ...................................... 23
Call data printout .................................64
hotel function ......................................91
Call data recording ..............................63
Call Deblocker
incoming .............................................86
outgoing ..............................................80
Call distribution .............................17, 47
door .....................................................48
Call forwarding
groups .................................................50
MSN/DDI .............................................57
subscriber ...........................................49
Door terminal call distribution .......... 24
Door/switching/music module (2TSM) .
21
Alarm connection ............................... 27
Alarm input ......................................... 27
Door terminal call distribution ............. 24
Door terminal with door opener .......... 23
Loudspeaker system for announcement
26
Module configuration .......................... 22
Relay settings .................................... 25
G
Global Call ........................................... 18
Group (ringing sequence) .................. 69
Group call forwarding ........................ 50
Group functions .................................. 68
Group profiles ..................................... 10
Group properties ................................ 10
Groups
Creating .............................................. 37
Profiles ............................................... 44
Properties ..................................... 38, 45
Status ................................................. 39
Subscribers, assigning ....................... 38
Working with groups ........................... 37
GSM-Gateway (Routing) ..................... 83
GSM-Routing ....................................... 83
H
Handsfree operation ........................... 66
I
Initial start-up (PBX) ........................... 20
InterCom .............................................. 66
Introduction ........................................... 6
ISDN features
Description ......................................... 52
K
Knocking ............................................. 52
L
LAN-TAPI ............................................. 87
E
Emergency numbers .......................... 76
priority circuit ...................................... 76
Enter Telephone Numbers ................. 14
Exchange line authorization .............. 79
92
Finger
Rhythms ............................................. 24
Hotel functions .................................... 89
Blind transfer .......................................53
Call data management
web interface (COMlist) ......................63
Features
Description ......................................... 46
translation table .................................... 7
Connecting Devices ........................... 26
D
C
F
CCBS ................................................... 56
Conference .......................................... 53
B
External PIN ........................................... 9
LCR ...................................................... 85
Least Cost Routing ............................. 85
Linear call distribution ....................... 17
Log in to group ................................... 68
Log out from group ............................ 68
Index
Loudspeaker announcement .............26
Relay settings ..................................... 25
Reservation B channel ....................... 75
M
Module configuration ..........................12
MSN/DDI call forwarding .....................57
Ringing sequence ............................... 69
Robinson numbers ............................. 86
Room monitoring ................................ 78
Room Telephones .............................. 90
N
Number presentation ..........................54
incoming .............................................56
outgoing ..............................................54
Number suppression ..........................55
W
Waiting field ........................................ 61
Waiting loop ........................................ 59
Wake-up functions .............................. 73
Webserver
operation .............................................. 8
S
S2M Module ......................................... 29
Second ringer bell .............................. 48
Secretary function .............................. 59
Security Advice ..................................... 6
P
Parallel call ...........................................51
PBX time .........................................34, 72
PINs ........................................................9
Port configuration ...............................12
2TSM module .....................................23
4S0 module .........................................13
8S0 module .........................................13
8UP0 module ......................................14
CPU mainboard ..................................13
S2M module ........................................31
Security functions .............................. 76
Senior call (hotline) ............................ 77
Setting the system time ..................... 72
Short-code dialling authorization ..... 81
Soft-LCR easy ..................................... 85
Speaker announcement ..................... 66
SubAdmin PIN ....................................... 9
Subscriber call forwarding ................ 49
Subscriber profiles ....................... 10, 40
Subscriber properties .................. 10, 42
Preferred exchange line ......................75
Switching times, setting .................... 35
Primary multiplex interface ................29
Call distribution ...................................32
External telephone number assignment .
31
Internal telephone number assignment ..
32
Module configuration ..........................30
Port configuration ................................31
Symbols ................................................. 2
T
Team functions ................................... 68
Printout of call data .............................64
hotel function ......................................91
Telephone numbers, entering
Internal telephone numbers ............... 15
Point-to-Multipoint connection ............ 15
Point-to-Point connection ................... 15
Private calls .........................................65
Three party conference ...................... 53
Profiles .................................................10
Time setting ........................................ 34
Profiles (groups) ..................................44
Assigning ............................................45
Creating ..............................................44
Setting up ............................................44
Timer-driven switch functions .......... 72
Profiles (subscriber) ...........................40
Assigning ............................................41
Creating ..............................................40
Setting up ............................................41
Project assignment .............................65
Properties .............................................10
Group ..................................................45
Subscriber ...........................................42
R
Radiocommunications (GSM Routing) ..
83
Reception telephone (hotel) ...............89
Transfer
call ...................................................... 53
exchange line access ......................... 60
Translation table of features ............... 7
U
Update functions ................................ 74
User PIN ................................................. 9
V
VIP numbers ........................................ 86
Voice over IP (VoIP) ............................ 82
VoIP routing ........................................ 83
Recording of call data .........................63
93
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