Start Guide
MBM64236001 (1.0) G Printed in Korea
INTRODUCTION........................................................ 2
Your Phone ............................................................... 4
Getting Started ......................................................... 6
Set Up Your Accounts ............................................... 9
Customize Your Phone ............................................ 10
Touch Screen.......................................................... 11
QuickTheater .......................................................... 13
Dual Window .......................................................... 14
Guest mode ............................................................ 15
Slide Aside ............................................................. 17
Camera and Video .................................................. 18
Transfer Music and Pictures .................................... 19
Calls and Voicemail................................................. 20
Text Messaging....................................................... 21
Email ...................................................................... 22
Web ........................................................................ 23
Text Link ................................................................. 23
Input Language Settings ......................................... 24
Voice Mate.............................................................. 25
QSlide .................................................................... 26
Wi-Fi and Bluetooth®.................................................................................. 27
Google Play™ Store ................................................ 28
T-Mobile Applications ............................................. 29
Network Indicators.................................................. 33
Accessories ............................................................ 34
Approved Firmware Versions................................... 35
Safety Tips.............................................................. 35
Information About Safeguarding Handsets .............. 36
Emergency Dialing.................................................. 37
Caring For Your Phone ............................................ 37
Additional Information ............................................ 38
For Your Safety ....................................................... 42
This guide provides you with the information you
need to get started.
For more information and additional support, please
visit www.t-mobile.com/support where you can:
• Register at My.T-Mobile.com to check your
minutes, pay your bill, upgrade your phone, and
change your rate plan.
• Review your phone’s User Manual and
troubleshooting FAQs.
• View the latest troubleshooting solutions in the
Support Forums or ask a question of your own.
You can also access account and device information
from your phone.
1 From the Home screen, touch .
2 Under the Apps tab, touch T-Mobile My Account
If you are a new T-Mobile® customer and your
service has not yet been activated, call Customer
Care at 1-800-937-8997 and a T-Mobile Activations
representative will assist you.
You will need the following information when
activating service:
• Service Agreement and agent code on your
• Your name, home address, home phone number,
and billing address.
• Your Social Security number, current driver’s
license number, and date of birth for credit check
• Your choice of T-Mobile plan and services
(see http://www.t-mobile.com/ for latest plan
• Micro SIM serial number and IMEI number
(located on the box barcode label).
For business and government accounts, please provide
the name of your company or government agency,
address, and tax ID.
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s
Terms and Conditions, and your Service Agreement.
Your Phone
Front view
1 2 3
1 Front Camera Lens
2 Proximity / Ambient
Light Sensor
3 LED Indicator
4 Earpiece
5 Back Key
6 Home Key
7 Menu Key
The back cover of this product applies a “self-healing”
technology, which self-repairs minor scratches in just a few
minutes. Minor scratches are those cause by ordinary and normal
use of the phone. Scratches caused by abrasive surface, misuse,
including but not limited to intentional scratches, and damages
caused by a fall or dropping the product, may not disappear. The
“self-healing” results may vary depending on the extent of the
damage as well as other conditions. Any warranty on the “selfhealing” is hereby expressly excluded.
8 Microphone (Sub)
9 Charger/Accessory
10 Microphone (Main)
11 3.5mm Headset Jack
Side view
1 Eject Button Aperture
2 Micro SIM card slot
Rear view
1 Back Camera Lens
2 IR (infrared) LED
3 Volume Keys
Power/Lock Key
NFC touch point
Getting Started
Before you start using the phone, you may need to
insert the Micro SIM card.
Installing the Micro SIM card
The eject button is a small round aperture on the
tray door. To install a new Micro SIM card:
1 Insert the Micro SIM ejection tool that comes
with the phone (or a thin pin) into the eject button
aperture, and push firmly but gently until the tray
pops out.
Eject button aperture
2 Remove the tray and place the Micro SIM card inside
it (see image above). There is only one possible way
to fit the card snugly into the tray.
3 Carefully reposition the tray in the slot and push it
gently back into the phone.
Make sure the gold contact area on the card is facing
Charging your phone
A rechargeable Li-ion polymer battery is used to
power your phone.
A USB Adapter, which is included with your phone,
is used to charge the battery. Ask your T-Mobile
sales representative for further details regarding
approved batteries and chargers.
Before using your phone for the first time, make sure
the battery is fully charged. An uncharged battery
will fully recharge after 3.5 hours.
USB Adapter
USB Cable
If the touch screen does not function while the phone is
in the process of charging, it may be due to an unstable
power supply. As a result, disconnect the USB cable from
the device or unplug the USB Adapter from the power
1 Connect the USB Adapter and USB cable (as
shown on the previous page).
2 Plug the USB cable (as shown on the next image)
into the phone’s Charger/Accessory Port.
• The battery must be fully charged initially to improve
battery lifetime.
• Your phone has an internal antenna. Be careful not to
scratch or damage this rear area, as that will cause loss
of performance.
• When charging your phone with a fully discharged
battery, the red LED indicator will briefly flash indicating
charging is occurring in a mode designed to prevent
battery damage. The blinking will stop and normal
charging will commence once a sufficient minimum
charge has been established.
Set Up Your Accounts
Adding accounts will populate email, contacts,
calendar, and other information on your device. You
may want to set up accounts over Wi-Fi to save on
your data plan usage.
1 On any screen, swipe down from the top of the
screen to display the Notifications Panel.
2 Tap
at the top right corner of the screen, then tap
the General tab > Accounts & sync > Add account.
3 Select the type of account you would like to add.
Enter your information and follow any additional
on-screen instructions.
Contact your IT administrator to help set up your corporate
Microsoft® Exchange account.
Customize Your Phone
Add widgets and apps to your Home screen, change
the wallpaper, and more.
Customize a Home Screen
1 Press and hold an empty spot on a Home screen
panel and choose a category:
• Apps: Add shortcuts to your favorite apps.
• Widgets: Add dynamically updating widgets.
• Wallpapers: Change your wallpaper.
2 Tap the desired option to add it to the Home screen.
To move an item, press and hold it and drag it to a
new location. To delete it, drag it to Remove at the
top of the screen.
Customize Your Sounds
From the Home screen, tap the Menu Key
System settings > Sound tab. You can change your
ringtones, set notification sounds, and adjust your
touch feedback options.
Touch Screen
Double-tap the screen to turn the screen on or off.
You can also access most phone functions from the
Notifications Panel.
Unlocking the Screen
1 Press the Power/Lock Key
to turn on your
screen. Your Lock Screen will appear.
2 From the center of the screen, swipe in any direction
to unlock it.
• Shortcuts can be added for quick access to
your favorite apps. To add shortcuts, access
the Settings menu, tap the Display tab > Lock
screen > Shortcuts.
• To use a shortcut, swipe the shortcut icon at
the bottom of the screen in any direction. The
screen will unlock and open the application.
The KnockON feature allows you to double-tap the
screen to easily turn it on and off. You can enable/
disable this feature in the Gestures settings.
1 KnockON is enabled by default. To turn it on or
off, from the Home screen, tap the Menu Key
> System settings > General tab > Gestures >
Screen on/off.
2 With KnockON enabled and the phone locked,
quickly double-tap the screen to wake the phone.
3 Double-tap the screen again to turn the screen off.
Notifications Panel
Swipe the top of the screen downwards to open the
Notifications Panel.
• To respond to a notification, tap it.
• To remove a notification, swipe it left or right.
• To remove all notifications, tap Clear.
• Adjust the Quick Settings by tapping them (i.e., Sound).
• Tap at the top right corner of the Notifications Panel
12 to access the Settings menu.
QuickTheater allows you to see the slideshow for
photos, videos, and YouTube.
1 From the lock screen, hold the phone horizontally.
2 Use both thumbs and slide them apart (as seen
3 Choose the desired option.
Dual Window
This feature allows you to use two apps at the same
Setting up Dual Window
Dual Window should be set before using the feature.
1 From the Home screen, tap the Menu Key
System settings > General tab > Multitasking.
2 Tap the Dual Window checkbox to enable/disable
this feature.
Using Dual Window
1 Touch and hold the Back Key
to split the
2 Touch or drag an app icon to the desired space.
(Switch icon) : Switch two screens.
(Drag icon) : Drag to resize the split screens.
(Menu icon) : Tap to view the app list, change
to full screen or close the current app.
Guest mode
Use Guest mode when you let someone else use your
phone. They will only be able to use the applications
that you’ve selected. Once you set it up, you can easily
put your phone in Guest mode by drawing the guest
pattern on the Lock screen that you set, which is
different from your normal unlock pattern.
Guests can also use applications that your selected
applications link to.
Setting up Guest mode
1 From the Home screen, tap the Menu Key
System settings > General tab > Guest mode.
2 Tap Set pattern, then set the pattern you want to use
to put your device in Guest mode.
3 Tap Set apps to view which apps can be accessed
in Guest mode. Tap the Add icon
in the upper
right corner of the screen to change the Guest
apps list.
4 Tap the Use Guest mode switch
this mode.
to enable
Using Guest mode
After you’ve set up and enabled Guest mode, lock
the screen so that you can enter your Guest mode
pattern. The Guest mode Home screen is displayed
with only the apps you’ve selected for guest access.
To exit Guest mode, enter your normal unlock
pattern on the Lock screen.
Guest mode is automatically disabled if your lock
sequence is changed from Pattern. Otherwise, manually
disable it if you no longer want to allow guest access.
Slide Aside
Slide Aside allows you to quickly switch between
three open applications (or tasks) using a three
finger gesture.
1 From the Home screen, tap the Menu Key
System settings > General tab > Multitasking.
2 Tap the Slide Aside checkbox to enable/disable the
3 Tap the Home Key
and open an app.
4 Place three fingers on the screen and drag the app
off the screen to the left.
5 To bring the app back, drag three fingers to the right.
*Some apps may restart when brought back later.
You can save up to 3 apps at once.
Camera and Video
Your phone has innovative camera and video features.
Dual Camera and Dual Recording
1 From the Home screen, tap
> Dual camera.
2 You’ll see an inset box with the front-facing camera
view in the viewfinder. You can move, resize, and
switch camera views.
3 Tap to take a picture.
4 To use Dual Recording, tap >
> Dual
5 Tap to start recording. To stop recording, tap .
< Dual Camera/Recording >
Shot & Clear
1 From the Home screen, tap
> Shot & Clear.
2 Tap
to take a picture.
3 Objects that can be removed from the photo are
outlined in blue. Tap an outlined area to remove the
unwanted portion of the image in your photo.
4 Tap to save.
< Shot & Clear >
Transfer Music and Pictures
Transfer music and photos to and from your phone
in a few simple steps.
1 Connect your phone to your computer with a
USB cable. Steps may vary depending on your
operating system.
2 You may be prompted to install PC programs. Tap
OK > Media sync (MTP).
3 On your PC, choose Open device to view files using
Windows Explorer.
4 Your phone will appear as another portable device
on your computer. Click on the drive to view it.
5 Drag and drop your files* into the corresponding
folders, such as music, movies, or pictures. You can
also transfer files from your PC to your phone.
*Files must be Digital Rights Management (DRM)
Calls and Voicemail
It’s easy to make calls and access voicemail and
your call logs with your phone.
Make a Call
1 From the Home screen, tap .
2 Enter a phone number or spell the name of a
contact. Tap the contact and then tap
the call.
to place
Access Voicemail
1 From the Home screen, tap .
2 Touch and hold
3 Follow the voice prompts to listen to messages.
Access Call Logs
1 From the Home screen, tap .
2 Tap the Call logs tab.
3 Tap an entry to view it.
4 Tap
to call or
to send a message. Tap
to create a new contact or add the number to an
existing entry.
1 555-555-5555
Text Messaging
Communicate quickly via text message with the
phone. Attach images, videos, and other files to your
1 From the Home screen, tap .
2 Tap
to compose a new message.
3 In the To field, enter a number or tap
to select a
name from your contact list. You can enter several
names to send your message to multiple people.
4 Enter your message.
5 Tap
to attach a file.
6 Tap Send to send the message.
Messaging rates apply.
Please don’t text and drive.
In addition to Gmail™, you can set up other types of
email accounts on your phone, including Microsoft®
Exchange accounts.
1 From the Home screen, tap .
2 Tap an account type. Steps may vary from this point.
3 Enter your email address and password and tap
4 Follow additional on-screen instructions to complete
setup and tap Done.
Contact your IT administrator to help set up your corporate
Microsoft® Exchange account.
Browse the web with ease with your phone’s touch
screen and enable the Native Toolbar for access to
Facebook®, related apps, and more.
1 From the Home screen, tap .
2 Tap the address bar at the top of the page and enter
an address. You may need to scroll to the top of the
page to access the address bar.
3 Tap Go on the keyboard.
Text Link
Text Link recommends apps related to text in
messages or other selected text. It connects directly
to the Calendar, Contacts, Phone, Messaging, Email,
Browser, Maps, YouTube, Calculator, and more.
To use Text Link:
• Tap a message bubble with the icon.
• Highlight text on a web page or e-mail and select
Text Link in the pop-up.
• Tap Share and select Text Link .
Input Language Settings
Change your phone’s device and keyboard input
languages to suit your needs.
Change Device and Input Language
1 From the Home screen, tap the Menu Key
> System settings > General tab > Language &
2 To change the device language, tap Language and
select the desired language.
3 To change the keyboard input language, tap
to the desired keyboard under the Keyboard & Input
Methods section.
4 Tap Input language and type.
5 Tap the desired input languages to select them. You
can change languages by tapping the Language
Key when you have a keyboard open, for
instance while typing a text message.
Voice Mate
Perform phone functions, such as calling contacts,
by using your voice. You can activate Voice Mate
directly from the lock screen.
Set Up and Use Voice Mate
1 From the Home screen, tap
> .
2 If prompted, read and accept the EULA and privacy
3 If desired, view the tutorial. Otherwise tap Skip.
4 Wait for the beep and then speak your command,
such as “Call [contact name].”
5 If prompted, confirm your command.
Access from Lock Screen
1 From the Home screen, tap
> Menu Key
Settings > Voice launch on Lock screen.
2 When your phone’s lock screen is displayed, say “LG
Mobile” to unlock the phone and launch Voice Mate.
You can choose another voice launch command via the
Voice Mate settings
This feature enables an overlay on your phone’s
screen for easy multitasking.
1 From any screen, swipe down from the top of the
screen to display the Notifications Panel.
2 Tap one of the QSlide apps. The app will appear as a
resizable, moveable window on the screen.
3 Drag the right-bottom corner to increase or to
decrease the window size and drag the title bar to
move the window. Tap
to make the QSlide app
full size. Tap
to make the app smaller again. Use
the slider to adjust the transparency of the window.
4 To exit QSlide, tap .
Wi-Fi and Bluetooth®
Stay connected with Wi-Fi and Bluetooth
connectivity on your phone.
Connect to Wi-Fi
1 From the Home screen, tap the Menu Key
System settings > Networks tab > Wi-Fi.
2 If Wi-Fi is off, tap
to enable it.
3 Tap a network name. Enter a password if required
and then tap Connect.
Use Bluetooth
1 From the Home screen, tap the Menu Key
System settings > Networks tab > Bluetooth.
2 If Bluetooth is off, tap
to enable it.
3 Your phone will automatically search for devices. Tap
the name of the device you wish to pair with. See the
Bluetooth device’s user manual for more information
on pairing.
Google Play™ Store
Once you have set up your Google™ account, you
can download apps from the Play Store. You may
want to download apps over Wi-Fi to save on your
data plan usage.
1 From the Home screen, tap
> .
2 Tap a category to browse selections, or tap
search for an item. Enter a keyword and tap on
the keyboard.
3 Tap an app to view information about it, then tap
4 Read the app permissions and, if you agree, tap
ACCEPT. Once the app has been downloaded
and installed, you will see a notification in the
Notifications Bar.
5 To open the app, swipe down from the top of the
screen and tap the notification. You can also find the
app by tapping .
To purchase a paid app, you will need to set up a payment
method with Google Wallet™.
T-Mobile Applications
Visual Voicemail
Visual Voicemail allows users view, listen and save
all voicemails in any order directly from the phone,
without the need of calling the voicemail system.
1 From the Home screen, tap
2 The inbox with all voicemail messages will be
If this is the first time accessing Visual Voicemail, you may
be prompted to enter a new PIN code and touch Next to
activate Visual Voicemail.
3 Tap on a voicemail to listen to it.
T-Mobile Name ID
T-Mobile Name ID identifies callers, displaying
Name, City and State even if the caller is not your
contacts list. It is an optional add-on feature that
can be purchased directly from your phone for an
additional monthly charge. A one time 10 day trial is
included with the phone.
1 From the Home screen, tap
> .
2 Choose an on-screen option.
T-Mobile TV
This application lets you watch live TV and Video on
Demand on your phone.
1 From the Home screen, touch
The T-Mobile Terms and Conditions page will be
2 Touch Accept if you accept the Terms and Conditions.
– or –
Touch Exit to close the application.
3 Touch any of the available categories to begin viewing.
T-Mobile TV must be configured over network before first
use. 30-days free offer is available for a limited time and
subject to change. Unsubscribe during the first 30 days
to avoid any charges; access to free content will remain
available. See T-Mobile TV app for details. Qualifying
service and/or Wi-Fi connection required.
Smartphone Mobile HotSpot
Turn your phone into a portable Wi-Fi hotspot so you
can share your mobile data connection with up to 8
other devices.
To use your phone’s mobile hotspot capability, you
must have the Smartphone Mobile HotSpot service
as part of your rate plan.
You will see
on the Status Bar when the feature
is active.
You cannot use Wi-Fi and use your phone as a hotspot at
the same time.
Configure Smartphone Mobile HotSpot
1 From the Home screen EITHER
➊ Tap the Mobile HotSpot icon .
➋ Tap the Menu key
, then tap System
settings > Networks tab > Tethering & networks
> Mobile HotSpot.
2 Tap Configure Mobile HotSpot.
➊ Tap the Network SSID field to enter a new
network name, if desired.
➋ Tap the Security drop-down menu and select
from the following options.
WPA2 PSK is recommended due to increased
data security and prevents unauthorized use of
your data plan:
• Open
➌ For any security level but Open, tap the
Password field to enter a password.
➍ Tap Save.
Turn on/off Smartphone Mobile HotSpot
1 From the Home screen EITHER
➊ Tap the Mobile HotSpot icon .
➋ Tap the Menu key
, then tap System
settings > Networks tab > Tethering & networks
> Mobile HotSpot.
2 Tap the Mobile HotSpot switch
to activate the
After 30 seconds on your Wi-Fi device search
for and connect to the Network SSID with the
password configured.
Wi-Fi Calling
To use Wi-Fi Calling please use the SIM card
shipped with your device. A different SIM card may
not work with the Wi-Fi Calling feature. You must
also have a 911 emergency address registered with
your account. Log into your account at
http://www.t-mobile.com/. Go to your profile and
click Customer Info and follow the menu options to
register your address.
Corporate accounts may require administrator assistance
for 911 Address registration.
To enable Wi-Fi Calling
1 From any Home screen, tap the Menu Key
> System settings > Networks tab > Tethering &
networks > Wi-Fi Calling.
2 Tap the Wi-Fi Calling switch
to activate the
To disable Wi-Fi Calling
1 From any Home screen, tap the Menu Key
> System settings > Networks tab > Tethering &
networks > Wi-Fi Calling.
2 Tap the Wi-Fi Calling switch
to turn off the
To change the connection preference for Wi-Fi
1 From any Home screen, tap the Menu Key
> System settings > Networks tab > Tethering &
networks > Wi-Fi Calling.
2 Tap Connection Preferences and select your
connection preference.
About Wi-Fi Calling
Wi-Fi Calling can improve your coverage and allows
you to make phone calls and send messages over a
Wi-Fi network (when a Wi-Fi network is available).
Network Indicators
Your 4G LTE capable wireless device will indicate
which of the T-Mobile wireless networks you
are connected to. A network indicator does not
necessarily mean that you will experience any
particular upload or download data speeds.
4G LTE: Connected to the T-Mobile 4G LTE.
4G: Connected to the T-Mobile HSPA+.
3G: Connected to 3G.
2G: Connected to T-Mobile EDGE.
G: Connected to T-Mobile GPRS.
Whether you want a charger, a fashionable carrying
case, a Bluetooth headset, or you just want to
browse for fun extras, T-Mobile is the place to shop
for all your phone accessories. Here are a few
Portable Battery Pack
MicroUSB Car Charger
To purchase accessories for your phone, visit
T-Mobile.com, call 1.800.204.2449, or visit your
nearest T-Mobile store.
Accessory selection subject to change and may vary
by location.
Approved Firmware Versions
This device will only operate with firmware versions
that have been approved for use by T-Mobile and
the device manufacturer. If unauthorized firmware is
placed on the device it will not function.
Safety Tips
Consider device compatibility
If you have a pacemaker or hearing aid, check
with your doctor to make sure it is safe for you to
use a cell phone. In some cases, cellular radio
frequencies can disrupt the performance of other
electronic equipment. If you have questions about
the interaction between your phone and any other
piece of electronic equipment, ask the equipment
Drive safely
When you are driving, T-Mobile encourages you to
use your phone in a safe and sensible manner. Here
are a few tips:
• Assess road conditions before answering your
phone. Your safety is more important than any
• Prepare your hands-free headset, if you have one,
or turn on your speakerphone, before you
start moving.
• Keep your phone close. If it rings and you
discover it’s in the back seat, do NOT crawl over
the seat to answer it while driving.
• Pre-program frequently used numbers into your
phone for easy, one-touch dialing.
• Remember that laws prohibiting or restricting the
use of a cell phone while driving may apply in
your area.
Information About
Safeguarding Handsets
T-Mobile encourages customers to take appropriate
measures to secure their handsets and invites
them to take advantage of the features available
on this handset to help secure it from theft and/or
other unauthorized access and use. This handset
has a locking function (e.g., user-defined codes or
patterns) that can serve as a first line of defense
against unauthorized use or access to stored
information. Preloaded security applications that
allow customers to track or locate misplaced
devices can be found on several T-Mobile devices.
Remote locking and wiping capabilities are also
available to T-Mobile customers that have elected to
subscribe to the Mobile Security service offered by
our partner, Assurant, along with insurance to help
replace lost or stolen devices. Lost or stolen devices
should be immediately reported to T-Mobile so that
proper measures can be taken to protect accounts.
For additional information, visit: www.t-mobile.com/
devicesecurity and www.t-mobile.com/Company/
Mobile Security is not an insurance product.
Emergency Dialing
Although all phones are equipped with 9-1-1
emergency calling, this phone may or may not
permit its location to be approximated during a
9-1-1 call.*
* Availability of this feature depends on upgrades to the
(a) wireless network and (b) 9-1-1 calling system that are
required to be installed by the local 9-1-1 response agency
or public safety answering point (PSAP); these upgrades
may not be available everywhere within our wireless
coverage area or your roaming area. This approximation
of the phone’s location and the transmittal of location
information are subject to emergency situations,
transmission limits, network problems/limitations,
interconnecting carrier problems, your phone, buildings/
tunnels, signal strength and atmospheric/topographical
conditions, and may be curtailed, interrupted, dropped or
refused. The phone’s approximate location is transmitted
to the local 9-1-1 response agency or PSAP while the call is
in progress; this approximation is intended solely to aid the
PSAP in dispatching emergency assistance or to limit the
search area for emergency services personnel. You should
not rely solely on a phone for essential communications
(such as a medical or other emergency). Please see
T-Mobile’s Terms and Conditions and Privacy Policy for
additional service restrictions and details.
Caring For Your Phone
Your phone is a complex electronic device; think of
it as a mini-computer. Here are some tips to help you
extend the life of your new device:
Do not get your device wet. Water will damage your
phone and accessories. Even a small amount of
moisture can cause damage.
Protect your phone’s touch screen. Your phone’s
touch screen is delicate. Guard against scratches
by using a screen protector or by keeping it in a
protective case.
Use the original manufacturer’s batteries and
accessories. Non-approved batteries and
accessories can harm you and damage your phone.
Do not use damaged accessories. Do not attempt
to charge your phone if the charger has received
a sharp blow, been dropped, or is otherwise
damaged; doing so may damage your phone. If your
charger or any other accessory is damaged, replace
it or take it to a qualified service dealer.
Additional Information
Use of some content or features may incur separate,
additional charges, require qualifying service and/or
access to a Wi-Fi connection.
Wi-Fi: Device will not transition between Wi-Fi
and the cellular network. Devices using wireless
connections may be vulnerable to unauthorized
attempts to access data and software stored on
the device. Plan data allotment applies to use by
connected devices sharing Wi-Fi. Use of connected
devices subject to T-Mobile Terms and Conditions.
Wi-Fi Calling: Capable phone and Wi-Fi connection
required for Wi-Fi Calling; may decrement plan
minutes. Most devices will not transition between
Wi-Fi and the wireless network. See your selected
service for details.
Smartphone Mobile Hotspot: Qualifying service
required. Plan data allotment applies. Roaming and
on-network data allotments differ; see your selected
service for details. Use of connected devices subject
to T-Mobile Terms and Conditions.
Mobile Security: Capable phone required; technical
limitations may prevent certain features (e.g., LOCK)
from working on certain phones. For a list of eligible
devices, visit www.T-Mobile.com/mobilesecurity.
Enabling the location history features of Mobile
Security can cause your phone’s battery life to
diminish more quickly. Device must be powered on,
have text messaging capability, and be within the
T-Mobile coverage area for Mobile Security features
to function. Data usage applies for download and
use of Mobile Security. As with other software,
Mobile Security may be disabled or uninstalled by
other applications, software, devices or hacking. In
this event the protective features of Mobile Security
may not function properly. In addition, even though
installed, Mobile Security may not function properly
due to other prior installed software on your device.
Messaging/Data: You will be charged for all
messaging and data sent by or to you through
the network, regardless of whether or not data is
received. Character length/file size of messages/
attachments may be limited. T-Mobile is not liable
for content of messages/attachments or for any
failures, delays or errors in any T-Mobile generated
alerts or notifications. Your data session, plan, or
service may be slowed, suspended, terminated,
or restricted if you use your service in a way that
interferes with or impacts our network or ability to
provide quality service to other users, if you roam
for a significant portion of your usage, or if you use
a disproportionate amount of bandwidth during a
billing cycle. You may not use your plan or device for
prohibited uses.
Downloads/Applications: T-Mobile is not responsible
for any third party content or Web site you may
be able to access using your phone. Additional
charges may apply; not all downloads available
on all phones. You obtain no rights in downloads;
duration of use may be limited and downloads may
be stored solely for use with your phone. T-Mobile
is not responsible for any download lost due to your
error. T-Mobile is not responsible for Apps, including
download, installation, use, transmission failure,
interruption or delay, third party advertisements you
may encounter while using an App, alterations any
App may make to the functionality of your device,
including any changes that may affect your T-Mobile
plan, service, or billing, or any content or website
you may be able to access through an App.
Hearing Aid Compatibility: This phone has been
tested and rated for use with hearing aids for some
of the wireless technologies that it uses. However,
there may be some newer wireless technologies
used in this phone that have not been tested yet
for use with hearing aids. It is important to try the
different features of this phone thoroughly and
in different locations, using your hearing aid or
cochlear implant, to determine if you hear any
interfering noise. Consult your service provider or
the manufacturer of this phone for information on
hearing aid compatibility. If you have questions
about return or exchange policies, consult your
service provider or phone retailer.
Device, screen and accessory images simulated.
Coverage not available everywhere; see coverage
details at T-Mobile.com. Capable device required
to achieve 4G/4G LTE speeds. See brochures
and Terms and Conditions (including arbitration
provision) at T-Mobile.com, for rate plan information,
charges for features and services, and restrictions
and details, including important limitations on
availability and reliability of 9-1-1 emergency service
when using Wi-Fi calling.
The Bluetooth® word mark and logo are owned by
the Bluetooth SIG, Inc. and are used by T-Mobile
under license. T-Mobile and the magenta color are
registered trademarks of Deutsche Telekom AG.
The Visual Voicemail and T-Mobile TV icons are
trademarks, of T-Mobile USA, Inc. Android, Google,
Google Play Store, Google Maps, and Gmail are
trademarks of Google Inc. LTE is a trademark of
ETSI. ©2013 T-Mobile USA, Inc.
For Your Safety
Safety Information
Please read and observe the following information
for safe and proper use of your phone and to
prevent damage.
This product contains chemicals known to the State
of California to cause cancer and birth defects or
reproductive harm. Wash hands after handling.
Violation of the instructions may cause minor or serious
damage to the product.
• The flexibility of this product is limited to withstand
ordinary and normal use. This phone may be
bent flat up to 180 degrees for a limited period
of time but should not be bent inward. Damages
caused by misuse, including but not limited to
intentionally bending or continually exerting force
on the product, may lead to permanent damage
to the display and/or other parts and functions of
the phone.
• For your safety, do not remove the battery
incorporated in the product.
• Do not disassemble or open crush, bend or
deform, puncture or shred.
• Only use the battery with a charging system that
has been approved and qualified with the system
per IEEE-Std-1725-2006. Use of an unqualified
and non-LG-approved battery or charger may
present a risk of fire, explosion, leakage, or other
• Repairs under warranty, at LG’s option, may
include replacement parts or boards that are
either new or reconditioned, provided that they
have functionality equal to that of the parts being
• Do not modify or remanufacture, attempt to
insert foreign objects into the battery, immerse
or expose to water or other liquids, expose to fire,
explosion or other hazard.
• Avoid dropping the phone. If the phone is
dropped, especially on a hard surface, and the
user suspects damage, take it to a service center
for inspection.
• For those host devices that utilize a USB port as
a charging source, the host device’s user manual
shall include a statement that the phone shall only
be connected to products that bear the USB-IF
logo or have completed the USB-IF compliance
Charger and Adapter Safety
• The charger and adapter are intended for indoor
use only.
• Insert the battery pack charger vertically into the
wall power socket.
• Unplug the power cord and charger during
lightning storms to avoid electric shock or fire.
• Use the correct adapter for your phone when
using the battery pack charger abroad.
Battery Information and Care
• Please read the manual of specified charger
about charging method.
• Do not damage the power cord by bending,
twisting, or heating. Do not use the plug if it is
loose as it may cause electric shock or fire.
Do not place any heavy items on the power cord.
Do not allow the power cord to be crimped as it
may cause electric shock or fire.
• Unplug the power cord prior to cleaning your
phone, and clean the power plug pin when it’s
dirty. When using the power plug, ensure that it’s
firmly connected. If not, it may cause excessive
heat or fire. If you put your phone in a pocket or
bag without covering the receptacle of the phone
(power plug pin), metallic articles (such as a coin,
paperclip or pen) may short-circuit the phone.
Short-circuit of the terminal may damage the
battery and cause an explosion. Always cover the
receptacle when not in use.
• Never store your phone in temperature less than
-4 °F or greater than 122 °F.
• Charging temperature range is between 32 °F
and 113 °F. Do not charge the battery out of
recommended temperature range. Charging
out of recommended range might cause the
generating heat or serious damage of battery.
And also, it might cause the deterioration of
battery’s characteristics and cycle life.
• The battery pack has protection circuit to avoid
the danger. Do not use near places that can
generate static electricity more than 100V which
could damage the protection circuit. Damaged
protection circuits may generate smoke, rupture
or ignite.
• When using the battery for the first time, if it emits
a bad smell, you see rust on it, or anything else
abnormal, do not use the equipment and bring
the battery to the shop which it was bought.
• Do not handle the phone with wet hands while it
is being charged. It may cause an electric shock
or seriously damage your phone.
• Do not place or answer calls while charging the
phone as it may short-circuit the phone and/or
cause electric shock or fire.
• Do not use harsh chemicals (such as alcohol,
benzene, thinners, etc.) or detergents to clean
your phone. This could cause a fire.
• Always unplug the charger from the wall
socket after the phone is fully charged to save
unnecessary power consumption of the charger.
Care and Maintenance
Your mobile device is a product of superior design
and craftsmanship and should be treated with
care. The suggestions below will help you fulfill any
warranty obligations and allow you to enjoy this
product for many years:
Keep your Mobile Device away from:
Liquids of any kind
Keep the mobile device dry. Precipitation, humidity,
and liquids contain minerals that will corrode
electronic circuits. If the mobile device does get wet,
do not accelerate drying with the use of an oven,
microwave, or dryer, because this may damage the
mobile device and could cause a fire or explosion.
Do not use the mobile device with a wet hand.
Doing so may cause an electric shock to you or
damage to the mobile device.
Extreme heat or cold
• Avoid temperatures below 0°C / 32°F or above
45°C / 113°F.
• Use your phone in temperatures between 0°C
/32°F and 40°C/104°F, if possible. Exposing
your phone to extremely low or high temperatures
may result in damage, malfunction, or even
Do not try to dry your mobile device in a microwave
oven. Doing so may cause a fire or explosion.
Dust and dirt
Do not expose your mobile device to dust, dirt, or
Sunscreen lotion
Do not expose or wear your device to any liquid like
sunscreen lotion.
Doing so may cause your device to or damage to the
mobile device.
Cleaning solutions
Do not use harsh chemicals, cleaning solvents, or
strong detergents to clean the mobile device.
Wipe it with a soft cloths lightly dampened in a mild
soap-and-water solution.
Shock or vibration
Do not drop, knock, or shake the mobile device.
Rough handling can break internal circuit boards.
Do not paint the mobile device. Paint can clog the
device’smoving parts or ventilation openings and
prevent proper operation.
General Notice
• An emergency call can be made only within a
service area. For an emergency call, make sure
that you are within a service area and that the
phone is turned on.
• Do not place items containing magnetic
components such as a credit card, phone card,
bank book, or subway ticket near your phone. The
magnetism of the phone may damage the data
stored in the magnetic strip.
• Talking on your phone for a long period of time
may reduce call quality due to heat generated
during use.
• When the phone is not used for a long period
time, store it in a safe place with the power cord
• Using the phone in proximity to receiving
equipment (i.e., TV or radio) may cause
interference to the phone.
• Do not use the phone if the antenna is damaged.
If a damaged antenna contacts skin, it may cause
a slight burn. Please contact an LG Authorized
Service Center to replace the damaged antenna.
• The data saved in your phone might be deleted
due to careless use, repair of the phone, or
upgrade of the software. Please backup your
important phone numbers. (Ringtones, text
messages, voice messages, pictures, and videos
could also be deleted.) The manufacturer is not
liable for damage due to the loss of data.
• When you use the phone in public places, set the
ringtone to vibration so you don’t disturb others.
• Do not turn your phone on or off when putting it
to your ear.
• Your phone is an electronic device that generates
heat during normal operation. Extremely
prolonged, direct skin contact in the absence of
adequate ventilation may result in discomfort or
minor burns. Therefore, use care when handling
your phone during or immediately after operation.
Use accessories, such as earphones and headsets,
with caution. Ensure that cables are tucked away
safely and do not touch the antenna unnecessarily.
Part 15.19 statement
This device complies with part 15 of FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that causes
undesired operation.
Part 15.21 statement
Any changes or modifications not expressly
approved by the manufacturer could void the user’s
authority to operate the equipment.
Part 15.105 statement
This equipment has been tested and found to
comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates uses
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee
that interference will not occur in a particular
installation. if this equipment does cause harmful
interference or television reception, which can be
determined by turning the equipment off and on, the
user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
• Consult the dealer or an experienced radio/TV
technician for help.
Wi-Fi Caution
This device is capable of operating in 802.11a/n/ac
mode. For 802.11a/n/ac devices operating in
the frequency range of 5.15 - 5.25 GHz, they are
restricted for indoor operations to reduce any
potential harmful interference for Mobiles Satellite
Services (MSS) in the US.
WIFI Access Points that are capable of allowing
your device to operate in 802.11a/n/ac mode(5.15
- 5.25 GHz band) are optimized for indoor use only.
If your WIFI network is capable of operating in this
mode, please restrict your WIFI use indoors to not
violate federal regulations to protect Mobile Satellite
FCC RF Exposure Information
Read this information before operating the phone.
In August 1996, the Federal Communications
Commission (FCC) of the United States, with its
action in Report and Order FCC 96-326, adopted
an updated safety standard for human exposure
to Radio Frequency (RF) electromagnetic energy
emitted by FCC regulated transmitters. Those
guidelines are consistent with the safety standard
previously set by both U.S. and international
standards bodies. The design of this phone
complies with the FCC guidelines and these
international standards.
Bodily Contact During Operation
This device was tested for typical use with the back
of the phone kept 0.39 inches (1 cm) from the body.
To comply with FCC RF exposure requirements,
a minimum separation distance of 0.39 inches (1
cm) must be maintained between the user’s body
and the back of the phone. Third-party belt-clips,
holsters, and similar accessories containing metallic
components may not be used. Avoid the use of
accessories that cannot maintain 0.39 inches (1 cm)
distance between the user’s body and the back of
the phone and have not been tested for compliance
with FCC RF exposure limits.
Use only the supplied antenna. Use of unauthorized
antennas (or modifications to the antenna) could
impair call quality, damage the phone, void your
warranty and/or violate FCC regulations.
Don’t use the phone with a damaged antenna. A
damaged antenna could cause a minor skin burn.
Contact your local dealer for a replacement antenna.
Consumer Information About Radio
Frequency Emissions
Your wireless phone, which contains a radio
transmitter and receiver, emits radio frequency
energy during use. The following consumer
information addresses commonly asked questions
about the health effects of wireless phones.
Are wireless phones safe?
Scientific research on the subject of wireless
phones and radio frequency (“RF”) energy has
been conducted worldwide for many years, and
continues. In the United States, the Food and
Drug Administration (“FDA”) and the Federal
Communications Commission (“FCC”) set policies
and procedures for wireless phones. The FDA
issued a website publication on health issues related
to cell phone usage where it states, “The scientific
community at large … believes that the weight of
scientific evidence does not show an association
between exposure to radiofrequency (RF) from
cell phones and adverse health outcomes. Still the
scientific community does recommend conducting
additional research to address gaps in knowledge.
That research is being conducted around the world
and FDA continues to monitor developments in this
field. You can access the joint FDA/FCC website
at http://www.fda.gov (under “C” in the subject
index, select Cell Phones > Research). You can also
contact the FDA toll-free at (888) 463-6332 or (888)
INFO-FDA. In June 2000, the FDA entered into a
cooperative research and development agreement
through which additional scientific research is
being conducted. The FCC issued its own website
publication stating that “there is no scientific
evidence that proves that wireless phone usage
can lead to cancer or a variety of other problems,
including headaches, dizziness or memory loss.”
This publication is available at http://www.fcc.gov/
oet/rfsafety or through the FCC at (888) 225-5322
or (888) CALL-FCC.
What does “SAR” mean?
In 1996, the FCC, working with the FDA, the U.S.
Environmental Protection Agency, and other
agencies, established RF exposure safety guidelines
for wireless phones in the United States. Before a
wireless phone model is available for sale to the
public, it must be tested by the manufacturer and
certified to the FCC that it does not exceed limits
established by the FCC. One of these limits is
expressed as a Specific Absorption Rate, or “SAR.”
SAR is a measure of the rate of absorption of RF
energy in the body. Tests for SAR are conducted
with the phone transmitting at its highest power level
in all tested frequency bands. Since 1996, the FCC
has required that the SAR of handheld wireless
phones not exceed 1.6 watts per kilogram, averaged
over one gram of tissue.
Although the SAR is determined at the highest
power level, the actual SAR value of a wireless
phone while operating can be less than the reported
SAR value. This is because the SAR value may
vary from call to call, depending on factors such as
proximity to a cell site, the proximity of the phone
to the body while in use, and the use of hands-free
devices. Before a phone model is available for sale
to the public, it must be tested and certified to the
FCC that it does not exceed the limit established
by the government-adopted requirement for safe
exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as
required by the FCC for each model.
The highest SAR values are:
* Head: 0.92 W/kg
* Body (Body-worn/Hotspot): 1.15 W/kg
(body measurements differ among phone models,
depending upon available accessories and FCC
While there may be differences between SAR levels
of various phones and at various positions, they all
meet the government requirement for safe exposure.
The FCC has granted an Equipment Authorization
for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on this model
phone is on file with the FCC and can be found
under the Display Grant section of http://www.
fcc.gov/oet/ea/fccid/ after searching on FCC ID
For more information about SARs, see the FCC’s
OET Bulletins 56 and 65 at http://www.fcc.gov/
bulletins or visit the Cellular Telecommunications
Industry Association website at http://www.ctia.org/
consumer_info/index.cfm/AID/10371. You may also
wish to contact the manufacturer of your phone.
Can I minimize my RF exposure?
If you are concerned about RF, there are several
simple steps you can take to minimize your RF
exposure. You can, of course, reduce your talk time.
You can place more distance between your body
and the source of the RF, as the exposure level
drops off dramatically with distance. The FDA/FCC
website states that “hands-free kits can be used
with wireless phones for convenience and comfort.
These systems reduce the absorption of RF energy
in the head because the phone, which is the source
of the RF emissions, will not be placed against the
head. On the other hand, if the phone is mounted
against the waist or other part of the body during
use, then that part of the body will absorb more RF
energy. Wireless phones marketed in the U.S. are
required to meet safety requirements regardless of
whether they are used against the head or against
the body. Either configuration should result in
compliance with the safety limit.” Also, if you use
your wireless phone while in a car, you can use a
phone with an antenna on the outside of the vehicle.
You should also read and follow your wireless phone
manufacturer’s instructions for the safe operation of
your phone.
Do wireless phones pose any special risks
to children?
The FDA/FCC website states that “the scientific
evidence does not show a danger to users of
wireless communication devices, including
children.” The FDA/FCC website further states
that “some groups sponsored by other national
governments have advised that children be
discouraged from using wireless phones at all”.
For example, the Stewart Report from the United
Kingdom [“UK”] made such a recommendation
in December 2000. In this report a group of
independent experts noted that no evidence exists
that using a cell phone causes brain tumors or other
ill effects. [The UK’s] recommendation to limit cell
phone use by children was strictly precautionary; it
was not based on scientific evidence that any health
hazard exists. A copy of the UK’s leaflet is available
at http://www.dh.gov.uk (search “mobile”), or you
can write to: NRPB, Chilton, Didcot, Oxon OX11
ORQ, United Kingdom. Copies of the UK’s annual
reports on mobile phones and RF are available
online at www.iegmp.org.uk and http://www.hpa.
org.uk/radiation/ (search “mobile”). Parents who
wish to reduce their children’s RF exposure may
choose to restrict their children’s wireless phone
Where can I get further information about
RF emissions?
For further information, see the following additional
resources (websites current as of April 2005):
U.S. Food and Drug Administration
FDA Consumer magazine
November-December 2000
Telephone: (888) INFO-FDA
http://www.fda.gov (Under “C” in the subject index,
select Cell Phones > Research.)
U.S. Federal Communications Commission
445 12th Street, S.W.
Washington, D.C. 20554
Telephone: (888) 225-5322
Independent Expert Group on Mobile
Royal Society of Canada Expert Panels on
Potential Health Risks of Radio Frequency
Fields from Wireless Telecommunication
283 Sparks Street
Ottawa, Ontario K1R 7X9
Telephone: (613) 991-6990
World Health Organization
Avenue Appia 20
1211 Geneva 27
Telephone: 011 41 22 791 21 11
International Commission on Non-Ionizing
Radiation Protection
c/o Bundesamt fur Strahlenschutz
Ingolstaedter Landstr. 1
85764 Oberschleissheim
Telephone: 011 49 1888 333 2156
American National Standards Institute
1819 L Street, N.W., 6th Floor
Washington, D.C. 20036
Telephone: (202) 293-8020
National Council on Radiation Protection
and Measurements
7910 Woodmont Avenue, Suite 800
Bethesda, MD 20814-3095
Telephone: (301) 657-2652
Engineering in Medicine and Biology
Society, Committee on Man and Radiation
(COMAR) of the Institute of Electrical and
Electronics Engineers
TIA Safety Information
The following is the complete TIA Safety Information
for wireless handheld phones.
Exposure to Radio Frequency Signal
Your wireless handheld portable phone is a low
power radio transmitter and receiver. When ON,
it receives and sends out Radio Frequency (RF)
In August, 1996, the Federal Communications
Commissions (FCC) adopted RF exposure
guidelines with safety levels for handheld wireless
phones. Those guidelines are consistent with the
safety standards previously set by both U.S. and
international standards bodies:
ANSI C95.1 (1992) *
NCRP Report 86 (1986)
ICNIRP (1996)
* American National Standards Institute; National
Council on Radiation Protection and Measurements;
International Commission on Non-Ionizing
Radiation Protection
Those standards were based on comprehensive
and periodic evaluations of the relevant scientific
literature. For example, over 120 scientists,
engineers, and physicians from universities,
government health agencies, and industry reviewed
the available body of research to develop the ANSI
Standard (C95.1).
The design of your phone complies with the FCC
guidelines (and those standards).
Antenna Care
Use only the supplied or an approved replacement
antenna. Unauthorized antennas, modifications,
or attachments could damage the phone and may
violate FCC regulations.
Phone Operation
NORMAL POSITION: Hold the phone as you would
any other telephone with the antenna pointed up
and over your shoulder.
Tips on Efficient Operation
For your phone to operate most efficiently:
Don’t touch the antenna unnecessarily when the
phone is in use. Contact with the antenna affects
call quality and may cause the phone to operate at a
higher power level than otherwise needed.
Electronic Devices
Most modern electronic equipment is shielded from
RF signals. However, certain electronic equipment
may not be shielded against the RF signals from
your wireless phone.
The Health Industry Manufacturers Association
recommends that a minimum separation of six
(6) inches be maintained between a handheld
wireless phone and a pacemaker to avoid
potential interference with the pacemaker.
These recommendations are consistent with the
independent research by and recommendations of
Wireless Technology Research.
Persons with pacemakers:
• Should ALWAYS keep the phone more than six
(6) inches from their pacemaker when the phone
is turned ON;
• Should not carry the phone in a breast pocket;
• Should use the ear opposite the pacemaker to
minimize the potential for interference;
• Should turn the phone OFF immediately if there is
any reason to suspect that interference is taking
Hearing Aids
Some digital wireless phones may interfere with
some hearing aids. In the event of such interference,
you may want to consult your service provider
(or call the customer service line to discuss
Other Medical Devices
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from external
RF energy. Your physician may be able to assist you
in obtaining this information.
Health Care Facilities
Turn your phone OFF in health care facilities when
any regulations posted in these areas instruct you
to do so. Hospitals or health care facilities may use
equipment that could be sensitive to external RF
RF signals may affect improperly installed or
inadequately shielded electronic systems in motor
vehicles. Check with the manufacturer or its
representative regarding your vehicle. You should
also consult the manufacturer of any equipment that
has been added to your vehicle.
Posted Facilities
Turn your phone OFF in any facility where posted
notices so require.
FCC regulations prohibit using your phone while in
the air. Switch OFF your phone before boarding an
Blasting Areas
To avoid interfering with blasting operations, turn
your phone OFF when in a “blasting area” or in
areas posted: “Turn off two-way radio”. Obey all
signs and instructions.
Potentially Explosive Atmosphere
Turn your phone OFF when in any area with a
potentially explosive atmosphere and obey all signs
and instructions. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even
Areas with a potentially explosive atmosphere are
often, but not always marked clearly. Potential
areas may include: fueling areas (such as gasoline
stations); below deck on boats; fuel or chemical
transfer or storage facilities; vehicles using liquefied
petroleum gas (such as propane or butane); areas
where the air contains chemicals or particles (such
as grain, dust, or metal powders); and any other area
where you would normally be advised to turn off
your vehicle engine.
For Vehicles Equipped with an Air Bag
An air bag inflates with great force. DO NOT place
objects, including either installed or portable
wireless equipment, in the area over the air bag or
in the air bag deployment area. If in-vehicle wireless
equipment is improperly installed and the air bag
inflates, serious injury could result.
FDA Consumer Update
The U.S. Food and Drug Administration’s
Center for Devices and Radiological Health
Consumer Update on Mobile Phones:
1. Do wireless phones pose a health hazard?
The available scientific evidence does not show
that any health problems are associated with using
wireless phones. There is no proof, however, that
wireless phones are absolutely safe. Wireless
phones emit low levels of Radio Frequency (RF)
energy in the microwave range while being used.
They also emit very low levels of RF when in idle
mode. Whereas high levels of RF can produce
health effects (by heating tissue), exposure to low
level RF that does not produce heating effects
causes no known adverse health effects. Many
studies of low level RF exposures have not found
any biological effects. Some studies have suggested
that some biological effects may occur, but such
findings have not been confirmed by additional
research. In some cases, other researchers have
had difficulty in reproducing those studies, or in
determining the reasons for inconsistent results.
2. What is the FDA’s role concerning the safety
of wireless phones?
Under the law, the FDA does not review the safety
of radiation-emitting consumer products such
as wireless phones before they can be sold, as it
does with new drugs or medical devices. However,
the agency has authority to take action if wireless
phones are shown to emit Radio Frequency
(RF) energy at a level that is hazardous to the
user. In such a case, the FDA could require the
manufacturers of wireless phones to notify users of
the health hazard and to repair, replace, or recall the
phones so that the hazard no longer exists.
Although the existing scientific data does not justify
FDA regulatory actions, the FDA has urged the
wireless phone industry to take a number of steps,
including the following:
• Support needed research into possible biological
effects of RF of the type emitted by wireless
• Design wireless phones in a way that minimizes
any RF exposure to the user that is not necessary
for device function; and
• Cooperate in providing users of wireless phones
with the best possible information on possible
effects of wireless phone use on human health.
The FDA belongs to an interagency working group
of the federal agencies that have responsibility for
different aspects of RF safety to ensure coordinated
efforts at the federal level. The following agencies
belong to this working group:
• National Institute for Occupational Safety and
• Environmental Protection Agency
• Occupational Safety and Health Administration
• National Telecommunications and Information
The National Institutes of Health participates in
some interagency working group activities, as well.
The FDA shares regulatory responsibilities for
wireless phones with the Federal Communications
Commission (FCC). All phones that are sold in
the United States must comply with FCC safety
guidelines that limit RF exposure. The FCC relies
on the FDA and other health agencies for safety
questions about wireless phones.
The FCC also regulates the base stations that the
wireless phone networks rely upon. While these
base stations operate at higher power than do the
wireless phones themselves, the RF exposures that
people get from these base stations are typically
thousands of times lower than those they can get
from wireless phones. Base stations are thus not
the subject of the safety questions discussed in this
3. What kinds of phones are the subject of this
The term “wireless phone” refers here to handheld
wireless phones with built-in antennas, often called
“cell”, “mobile”, or “PCS” phones. These types of
wireless phones can expose the user to measurable
Radio Frequency (RF) energy because of the short
distance between the phone and the user’s head.
These RF exposures are limited by FCC safety
guidelines that were developed with the advice
of the FDA and other federal health and safety
agencies. When the phone is located at greater
distances from the user, the exposure to RF is
drastically lower because a person’s RF exposure
decreases rapidly with increasing distance from the
source. The so-called “cordless phones,” which have
a base unit connected to the telephone wiring in a
house, typically operate at far lower power levels,
and thus produce RF exposures far below the FCC
safety limits.
4. What are the results of the research done
The research done thus far has produced conflicting
results, and many studies have suffered from flaws
in their research methods. Animal experiments
investigating the effects of Radio Frequency (RF)
energy exposures characteristic of wireless phones
have yielded conflicting results that often cannot
be repeated in other laboratories. A few animal
studies, however, have suggested that low levels of
RF could accelerate the development of cancer in
laboratory animals. However, many of the studies
that showed increased tumor development used
animals that had been genetically engineered or
treated with cancer-causing chemicals so as to be
pre-disposed to develop cancer in the absence of
RF exposure. Other studies exposed the animals to
RF for up to 22 hours per day. These conditions are
not similar to the conditions under which people use
wireless phones, so we do not know with certainty
what the results of such studies mean for human
health. Three large epidemiology studies have been
published since December 2000. Between them,
the studies investigated any possible association
between the use of wireless phones and primary
brain cancer, glioma, meningioma, or acoustic
neuroma, tumors of the brain or salivary gland,
leukemia, or other cancers. None of the studies
demonstrated the existence of any harmful health
effects from wireless phone RF exposures. However,
none of the studies can answer questions about
long-term exposures, since the average period of
phone use in these studies was around three years.
5. What research is needed to decide whether
RF exposure from wireless phones poses a
health risk?
A combination of laboratory studies and
epidemiological studies of people actually using
wireless phones would provide some of the data that
are needed. Lifetime animal exposure studies could
be completed in a few years. However, very large
numbers of animals would be needed to provide
reliable proof of a cancer promoting effect if one
exists. Epidemiological studies can provide data that
is directly applicable to human populations, but ten
or more years follow-up may be needed to provide
answers about some health effects, such as cancer.
This is because the interval between the time of
exposure to a cancer-causing agent and the time
tumors develop — if they do — may be many, many
years. The interpretation of epidemiological studies
is hampered by difficulties in measuring actual RF
exposure during day-to-day use of wireless phones.
Many factors affect this measurement, such as the
angle at which the phone is held, or which model of
phone is used.
6. What is the FDA doing to find out more about
the possible health effects of wireless phone
The FDA is working with the U.S. National Toxicology
Program and with groups of investigators around the
world to ensure that high priority animal studies are
conducted to address important questions about the
effects of exposure to Radio Frequency (RF) energy.
The FDA has been a leading participant in the
World Health Organization International Electro
Magnetic Fields (EMF) Project since its inception
in 1996. An influential result of this work has
been the development of a detailed agenda of
research needs that has driven the establishment
of new research programs around the world. The
project has also helped develop a series of public
information documents on EMF issues.
The FDA and the Cellular Telecommunications
& Internet Association (CTIA) have a formal
Cooperative Research And Development Agreement
(CRADA) to do research on wireless phone safety.
The FDA provides the scientific oversight, obtaining
input from experts in government, industry, and
academic organizations. CTIA-funded research is
conducted through contracts with independent
investigators. The initial research will include
both laboratory studies and studies of wireless
phone users. The CRADA will also include a broad
assessment of additional research needs in the
context of the latest research developments around
the world.
7. How can I find out how much Radio
Frequency energy exposure I can get by
using my wireless phone?
All phones sold in the United States must comply
with Federal Communications Commission (FCC)
guidelines that limit Radio Frequency (RF) energy
exposures. The FCC established these guidelines
in consultation with the FDA and the other federal
health and safety agencies. The FCC limit for RF
exposure from wireless phones is set at a Specific
Absorption Rate (SAR) of 1.6 watts per kilogram (1.6
W/kg). The FCC limit is consistent with the safety
standards developed by the Institute of Electrical
and Electronic Engineering (IEEE) and the National
Council on Radiation Protection and Measurement.
The exposure limit takes into consideration the
body’s ability to remove heat from the tissues
that absorb energy from the wireless phone and
is set well below levels known to have effects.
Manufacturers of wireless phones must report
the RF exposure level for each model of phone to
the FCC. The FCC website (http://www.fcc.gov/
oet/rfsafety) gives directions for locating the FCC
identification number on your phone so you can find
your phone’s RF exposure level in the online listing.
8. What has the FDA done to measure the Radio
Frequency energy coming from wireless
The Institute of Electrical and Electronic Engineers
(IEEE) is developing a technical standard for
measuring the Radio Frequency (RF) energy
exposure from wireless phones and other wireless
handsets with the participation and leadership
of FDA scientists and engineers. The standard,
“Recommended Practice for Determining the
Spatial-Peak Specific Absorption Rate (SAR) in the
Human Body Due to Wireless Communications
Devices: Experimental Techniques”, sets forth the
first consistent test methodology for measuring
the rate at which RF is deposited in the heads
of wireless phone users. The test method uses
a tissue-simulating model of the human head.
Standardized SAR test methodology is expected to
greatly improve the consistency of measurements
made at different laboratories on the same phone.
SAR is the measurement of the amount of energy
absorbed in tissue, either by the whole body or a
small part of the body. It is measured in watts/kg (or
milliwatts/g) of matter. This measurement is used to
determine whether a wireless phone complies with
safety guidelines.
9. What steps can I take to reduce my exposure
to Radio Frequency energy from my wireless
If there is a risk from these products — and at this
point we do not know that there is — it is probably
very small. But if you are concerned about avoiding
even potential risks, you can take a few simple steps
to minimize your exposure to Radio Frequency
(RF) energy. Since time is a key factor in how
much exposure a person receives, reducing the
amount of time spent using a wireless phone will
reduce RF exposure. If you must conduct extended
conversations by wireless phone every day, you
could place more distance between your body
and the source of the RF, since the exposure level
drops off dramatically with distance. For example,
you could use a headset and carry the wireless
phone away from your body or use a wireless
phone connected to a remote antenna. Again, the
scientific data does not demonstrate that wireless
phones are harmful. But if you are concerned about
the RF exposure from these products, you can use
measures like those described above to reduce your
RF exposure from wireless phone use.
10. What about children using wireless phones?
The scientific evidence does not show a danger
to users of wireless phones, including children
and teenagers. If you want to take steps to lower
exposure to Radio Frequency (RF) energy, the
measures described above would apply to children
and teenagers using wireless phones. Reducing
the time of wireless phone use and increasing the
distance between the user and the RF source will
reduce RF exposure.
Some groups sponsored by other national
governments have advised that children be
discouraged from using wireless phones at
all. For example, the government in the United
Kingdom distributed leaflets containing such a
recommendation in December 2000. They noted
that no evidence exists that using a wireless phone
causes brain tumors or other ill effects. Their
recommendation to limit wireless phone use by
children was strictly precautionary; it was not based
on scientific evidence that any health hazard exists.
11. What about wireless phone interference with
medical equipment?
Radio Frequency (RF) energy from wireless phones
can interact with some electronic devices. For this
reason, the FDA helped develop a detailed test
method to measure Electro Magnetic Interference
(EMI) of implanted cardiac pacemakers and
defibrillators from wireless telephones. This test
method is now part of a standard sponsored by
the Association for the Advancement of Medical
Instrumentation (AAMI). The final draft, a joint effort
by the FDA, medical device manufacturers, and
many other groups, was completed in late 2000.
This standard will allow manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from
wireless phone EMI.
The FDA has tested hearing aids for interference
from handheld wireless phones and helped develop
a voluntary standard sponsored by the Institute of
Electrical and Electronic Engineers (IEEE). This
standard specifies test methods and performance
requirements for hearing aids and wireless phones
so that no interference occurs when a person uses a
“compatible” phone and a “compatible” hearing aid
at the same time. This standard was approved by the
IEEE in 2000.
The FDA continues to monitor the use of wireless
phones for possible interactions with other medical
devices. Should harmful interference be found to
occur, the FDA will conduct testing to assess the
interference and work to resolve the problem.
12. Where can I find additional information?
For additional information, please refer to the
following resources:
Federal Communications Commission (FCC) RF
Safety Program
International Commission on Non-lonizing Radiation
World Health Organization (WHO) International EMF
National Radiological Protection Board (UK)
Check the laws and regulations on the use of
wireless phones in the areas where you drive and
always obey them. Also, if using your phone while
driving, please observe the following:
• Give full attention to driving -- driving safely is your
first responsibility;
• Use hands-free operation, if available;
• Pull off the road and park before making or
answering a call if driving conditions or the law
require it.
HAC statement
This phone has been tested and rated for use with
hearing aids for some of the wireless technologies that
it uses.
However, there may be some newer wireless
technologies used in this phone that have not been
tested yet for use with hearing aids.
It is important to try the different features of this
phone thoroughly and in different locations, using
your hearing aid or cochlear implant, to determine if
you hear any interfering noise.
Consult your service provider or the manufacturer
of this phone for information on hearing aid
If you have questions about return or exchange
policies, consult your service provider or phone
FCC Hearing-Aid Compatibility (HAC)
Regulations for Wireless Devices
While some wireless phones are used near some
hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming,
or whining noise. Some hearing devices are more
immune than others to this interference noise, and
phones also vary in the amount of interference they
The wireless telephone industry has developed a
rating system for wireless phones, to assist hearing
device users to find phones that may be compatible
with their hearing devices. Not all phones have been
rated. Phones that are rated have the rating on their
box or a label located on the box.
The ratings are not guarantees.
Results will vary depending on the user’s hearing
device and hearing loss. If your hearing device
happens to be vulnerable to interference, you may
not be able to use a rated phone successfully.
Trying out the phone with your hearing device is the
best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC
requirements and are likely to generate less
interference to hearing devices than phones that are
not labeled. M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC
requirements and are likely to generate less
interference to hearing devices than phones that
are not labeled. T4 is the better/higher of the two
Hearing devices may also be rated. Your hearing
device manufacturer or hearing health professional
may help you find this rating. Higher ratings mean
that the hearing device is relatively immune to
interference noise. The hearing aid and wireless
phone rating values are then added together. A sum
of 5 is considered acceptable for normal use.
A sum of 6 is considered for best use.
In the above example, if a hearing aid meets the
M2 level rating and the wireless phone meets the
M3 level rating, the sum of the two values equal
M5. This should provide the hearing aid user with
“normal usage” while using their hearing aid with
the particular wireless phone. “Normal usage” in
this context is defined as a signal quality that’s
acceptable for normal operation.
The M mark is intended to be synonymous with the
U mark. The T mark is intended to be synonymous
with the UT mark.
The M and T marks are recommended by the
Alliance for Telecommunications Industries
Solutions (ATIS). The U and UT marks are
referenced in Section 20.19 of the FCC Rules.
The HAC rating and measurement procedure are
described in the American National Standards
Institute (ANSI) C63.19 standard.
To ensure that the Hearing Aid Compatibility rating
for your phone is maintained, secondary transmitters
such as Bluetooth or WLAN components must be
disabled during a call.
For information about hearing aids and digital wireless
Wireless Phones and Hearing Aid Accessibility
FCC Hearing Aid Compatibility and Volume Control
Limited Warranty Statement
LG offers you a limited warranty that the enclosed
subscriber unit and its enclosed accessories will be free
from defects in material and workmanship, according to
the following terms and conditions:
(1) The limited warranty for the product extends for
TWELVE (12) MONTHS beginning on the date of
purchase of the product with valid proof of purchase,
or absent valid proof of purchase, FIFTEEN (15)
MONTHS from date of manufacture as determined
by the unit’s manufacture date code.
(2) The limited warranty extends only to the original
purchaser of the product and is not assignable or
transferable to any subsequent purchaser/end user.
(3) This warranty is good only to the original purchaser
of the product during the warranty period as long as
it is in the U.S., including Alaska, Hawaii, U.S. Territories and Canada.
(4) The external housing and cosmetic parts shall
be free of defects at the time of shipment and,
therefore, shall not be covered under these limited
warranty terms.
(5) Upon request from LG, the consumer must provide
information to reasonably prove the date of purchase.
(6) The customer shall bear the cost of shipping the
product to the Customer Service Department of LG.
LG shall bear the cost of shipping the product back
to the consumer after the completion of service
under this limited warranty.
(1) Defects or damages resulting from use of the product in other than its normal and customary manner.
(2) Defects or damages from abnormal use, abnormal
conditions, improper storage, exposure to moisture
or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of LG,
including damage caused by shipping, blown fuses,
spills of food or liquid.
(3) Breakage or damage to antennas unless caused
directly by defects in material or workmanship.
(4) That the Customer Service Department at LG was
not notified by consumer of the alleged defect or
malfunction of the product during the applicable
limited warranty period.
(5) Products which have had the serial number removed
or made illegible.
(6) This limited warranty is in lieu of all other warranties,
express or implied either in fact or by operations of
law, statutory or otherwise, including, but not limited
to any implied warranty of marketability or fitness for
a particular use.
(7) Damage resulting from use of non LG approved
(8) All plastic surfaces and all other externally exposed
parts that are scratched or damaged due to normal
customer use.
(9) Products operated outside published maximum
(10) Products used or obtained in a rental program.
(11) Consumables (such as fuses).
LG will, at its sole option, either repair, replace or refund
the purchase price of any unit that is covered under this
limited warranty. LG may choose at its option to use
functionally equivalent re-conditioned, refurbished or
new units or parts or any units. In addition, LG will not
re-install or back-up any data, applications or software
that you have added to your phone. It is therefore
recommended that you back-up any such data or
information prior to sending the unit to LG to avoid the
permanent loss of such information.
No other express warranty is applicable to this product.
Some states do not allow the exclusive limitation of
incidental or consequential damages or limitations on
how long an implied warranty lasts; so these limitations
or exclusions may not apply to you. This warranty gives
you specific legal rights and you may also have other
rights which vary from state to state.
To obtain warranty service, please call or fax to the
following telephone numbers from anywhere in the
continental United States:
Tel. 1-800-793-8896
Or visit http://us.lgservice.com. Correspondence may
also be mailed to:
LG Electronics Service- Mobile Handsets, P.O. Box
240007, Huntsville, AL 35824
Please call or write for the location of the LG authorized
service center nearest you and for the procedures for
obtaining warranty claims.
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