Plantronics W745 user manual

Plantronics W745 user manual
Savi W745
®
Multi Device Wireless Headset System
User Guide
Contents
Welcome 4
System Requirements
What's in the Box
4
5
Base and Headset Basics
6
Accessories (sold separately)
7
Customize Your Headset 8
Install the Headset Battery 8
Use the Fit Kit to Assemble Your Headset
Right Over-the-Ear Assembly 8
Left Over-the-Ear Assembly 8
Position Your Headset 9
Over-the-Head Assembly 10
Behind-the-Head Assembly 10
Charge Your Headset and Spare Battery
Charge Your Headset 12
Charge Your Spare Battery 12
8
12
Desk Phone: Connect and Call 13
Choose Desk Phone Setup 13
Make a Desk Phone Call 14
Mobile: Connect and Call
15
Computer: Connect and Call 16
Connect Your Computer 16
Place a Softphone Call 16
Position Your Base 16
Headset Features 17
Headset Controls 17
Headset Power 17
Headset Battery Level 18
Mute your Headset During a Call 19
Adjust Your Headset Volume 19
Turn On/Off Headset LED 20
Out of Range Warning Tones 20
Base Features 21
Base Buttons 21
Base Subscription Button
Set the Range 22
Bluetooth Pairing Button
21
22
Daily Use 24
Incoming Calls 24
Outgoing Calls 24
Multi-Phone Status 26
Mobile Phone and Headset Audio 26
Combine Audio From Any Two Lines or Channels 26
Conference Up to Three Additional Headsets 26
Advanced Use 28
Install Plantronics Software
28
2
Plantronics Control panel 28
Devices Tab 28
Device Settings > Base Tab 29
Device Settings > Headset Tab 31
Device Settings > Security Tab 32
Applications Tab 32
Preferences 32
About Tab 34
Plantronics Update Manager 34
Troubleshooting 35
Headset 35
Desk Phone 36
Mobile 36
Softphone 36
3
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Savi W745 Wireless Headset System which has a WO2 base and
a WH500 headset.
Please refer to the separate safety instructions for important product safety information prior
to installation or use of the product.
System Requirements
Computer
• Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor
or equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows VistaService Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colors
• 1024 x 768 high color, 32-bit (Recommended)
Browser
• Internet Explorer® V6 or better must be on the user’s system (Required)
4
What's in the Box
Headset and battery
Base, deluxe charging cradle and spare battery
Over-the-head headband
Behind-the-head headband
Headset fit kit with earloops, eartips and foam sleeve
USB cable
Telephone interface cable
Power supply
5
Base and Headset Basics
Base
1 Power jack
2 Handset lIfter jack
3 Telephone interface cable jack
4 USB port
5 Desk phone speaking volume
6 Desk phone configuration switch
7 Desk phone listening volume
8 Computer button
9 Mobile phone button
10 Desk phone button
11 Bluetooth pairing button/LED
12 Subscription button/LED
13 Charging LED
Headset
1 Earloop
2 Eartip
3 Volume/Mute button
4 Call control button
5 Battery
6 Headset LED
7 Microphone
6
Accessories (sold separately)
1 Deluxe USB charging cable Charges an extra battery while charging your headset via a USB
port.
2 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk
phone handset off hook. Enables remote call control with your headset.
3 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
7
Customize Your Headset
After you install the headset battery, choose one of the three headset
wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit
kit to assemble it and optimize the position of the microphone.
Install the Headset
Battery
Position the battery as shown on the headset and slide into position until the battery snaps into
place.
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
Use the Fit Kit to
Assemble Your Headset
Right Over-the-Ear
Assembly
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head or
behind-the-head.
1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it
onto the headset. Rotate the earloop up 90°.
NOTE Ensure the earloop is flat against the headset before rotating.
2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
3 To correctly position your headset, see Position Your Headset.
Left Over-the-Ear
Assembly
1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it
onto the headset. Rotate the earloop up 90°.
8
NOTE Ensure the earloop is flat against the headset before rotating.
2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
3 To correctly position your headset, see Position Your Headset.
Position Your Headset
1
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize
the position of the headset.
Slide the headset over and behind your ear and fit the eartip into your ear.
2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting
earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
9
Over-the-Head Assembly
1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into
the headband.
2 Rotate the headset up. The headband can be worn on the right or left side.
3 To optimize the position of the headset, push the headset in so the microphone is close to your
mouth.
Behind-the-Head
Assembly
1 Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it
up 90°. If you want to wear it on the left, switch the stem to the left side of the headband.
2 Choose the size and style of the eartip that fits most comfortably. Align the eartip with the
notch facing the microphone as shown. Press on to attach.
10
NOTE Ensure the large end of the eartip points to the microphone.
3 To position your headset correctly, first slide the stem of the headband so the headset fits
comfortably.
4 With a finger on the headset indicator light, push in until the microphone rests as close to your
cheek as possible without touching.
11
Charge Your Headset and Spare Battery
Charge Your Headset
1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the
base.
2 Plug one end of power supply into power jack on back of the base and other end into working
power outlet.
3 Place the headset in the charge cradle. The headset and battery charging LEDs flash green when
charging the headset and battery. The charging LEDs turn solid green, independently of each
other, when the respective headset or battery is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
1 Headset charging LED
2 Spare battery charging LED
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
Charge Your Spare
Battery
The spare headset battery is shipped in the battery compartment on the side of the charging
cradle.
The spare battery charges when the power supply is plugged into a working power outlet and
the charging cradle is connected to the base; the battery charging LED flashes green when
charging the spare battery and turns solid green when the spare battery is fully charged.
NOTE The headset does not need to be docked for the spare battery to charge; the spare battery
charges regardless of the headset status.
To replace your headset battery, see Replace your headset battery.
12
Desk Phone: Connect and Call
Choose Desk Phone
Setup
Choose a desk phone setup A, B or C and connect cables.
A Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally connect the remaining end of the telephone interface cable into the open handset
port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
B Desk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
C Desk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
13
Make a Desk Phone Call
1 While wearing headset, short press base desk phone button.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until
you do. Default setting A works for majority of desk phones.
3 Dial test call from desk phone.
4 End call by pressing headset call control button.
14
Mobile: Connect and Call
Your mobile phone can be paired to multiple headsets and hands-free
devices, but it can only be connected to one device at a time. Following are
instructions for pairing your mobile phone to the base.
1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will
need to press it again.
2 Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3 If prompted by mobile phone, type 0000 as passcode.
Bluetooth indicator LED on base will turn solid blue when base has an active connection with
mobile phone.
4 While wearing headset, short press base mobile button.
5 Dial test call from mobile phone.
6 End call by pressing headset call control button.
15
Computer: Connect and Call
Connect Your Computer
Place a Softphone Call
Connect the USB cable.
1 While wearing your headset, short press the base computer button.
2 Dial a call from your computer softphone.
3 End the call by pressing the headset call control button.
Position Your Base
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
16
Headset Features
Headset Controls
Now that you’ve assembled your headset, installed the software and
connected your phones, read this section to learn about the headset
features, how to use the controls and more.
1 Volume/Mute button
Increase the volume
Decrease the volume
Mute/unmute a call
Flash between calls
Press the volume button up
Press the volume button down
To mute/unmute the headset, press the volume/mute button in
During a call, long press the volume button up or down for 1.5 seconds
2 Call button
Place, answer, end a call
Short press the call control button
3 Headset LED Flashes white when in use
CAUTION For your safety, do not use headset at high volumes for extended periods of time. Doing
so can cause hearing loss. Always listen at moderate levels. For more information on headsets and
hearing visit plantronics.com/healthandsafety.
Headset Power
If the headset battery is installed and charged, the headset is automatically on. The headset
does not have an on/off button. If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, place the headset in sleep mode or remove the
battery.
Place the Headset in Sleep Mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1 While the headset is idle, press the call button for three seconds until you see the headset flash
white twice.
2 To wake the headset, press the call button again until you see two white flashes or hear three
high tones.
Battery Storage Time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery
storage time, stored under normal conditions.
Talk Time
With a single full charge, the headset will provide up to 7 hours of continual talk time. Talk time
will be reduced when operating in wideband mode and/or if the headset is used consistently at
a long distance from the base. You can replace the battery mid-call, without losing the call, as
long as a charged battery is reattached within 5 minutes. This allows for unlimited talk time.
17
1
Replace your headset battery
The spare headset battery is located in a battery compartment on the side of the charging
cradle. Because the battery is hot-swappable, you won't lose a call if you replace the battery
within five minutes.
Open the battery compartment door on the side of the charging cradle and remove the battery.
2 Disconnect the battery from the headset.
3 Slide the charged battery onto the headset until you hear a click.
4 Charge the used battery by placing it in the battery compartment and closing the door. The
spare battery charging LED will flash green until the battery is charged and will remain solid
green when fully charged.
Headset Battery Level
Low Battery Warning
If you are on a call and the headset battery is critically low, you will hear a repeated single low
tone every 15 seconds indicating that the battery is low. You should recharge the headset
immediately or swap out the low battery with a fully-charged battery.
If you are not on a call and press the call button, you will hear three low tones if the battery is
critically low. You should recharge the headset immediately or swap out the low battery with a
fully-charged battery.
Headset Battery Status
There are two ways to determine your headset battery status.
View System Tray Icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying
battery status. A warning will be issued if your headset’s battery is critically low.
18
Use the Base
When the system is idle, short press the base subscription button once to get feedback on the
headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating
your headset battery level.
Headset Battery
Level
Computer Button
LED on base
Mobile Button LED
on base
Desk Phone Button
LED on base
75–100%
50–75%
25–50%
0–25%
Mute your Headset
During a Call
Adjust Your Headset
Volume
To mute/unmute a call, press the volume button in.
When mute is activated, the base button will be solid red and you will hear three high tones
(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is
active. When unmuted, you will hear three low tones.
Fine-tune your headset volume by pressing the volume/mute button up (increase) or down
(decrease) if you wear your headset on the right. If you wear it on the left, it's opposite: press
down to increase the volume and up to decrease the volume.
Make general volume adjustments for the desk phone with the base volume dials.
For computer volume adjustments, use your softphone application controls or your computer’s
audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control
Panel on the Preferences Tab.
19
For Windows Vista and Windows 7 systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >
Playback. Click “OK” to confirm your change.
For Windows XP systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and
Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.
Turn On/Off Headset LED
Out of Range Warning
Tones
The headset LED will flash when you are on a call or the headset is in use. The LED can be
turned off.
When you are not on a call, press the headset volume down button for three seconds until the
headset flashes white twice to toggle the LED on or off.
If you are on a call and go out of the operating range, you will hear three low tones. You will
hear a single mid tone when you are back in range.
If you stay out of range, active calls will be suspended. Calls will be re-established when you
walk back into range. If you remain out of range for more than 5 minutes, the system will drop
the call.
If you are not on a call and go out of the operating range and press the call button, you will
hear a single tone for the button press and three low tones for the failure to make a link.
20
Base Features
This section describes the base, its buttons and their functions.
Base Buttons
Basics
When you press on a base button, you are opening a phone line/audio channel. Depending on
the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone.
The base buttons allow you to switch to a different phone line/audio channel.
Change your default outbound line
This feature sets the preferred outbound line when the headset call control button is pushed
while all lines are idle.
With the system idle, you can change your default outbound line by pressing the desired
outbound base button until it flashes green four times.
You can also change the default outbound line using the Plantronics Control Panel by going to
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.
Base Subscription Button
The headset and base that came in the box are subscribed (connected) to each other. However,
if you wish to use a new headset or need to restore subscription to your current headset (base
subscription button is red), the units can be subscribed to each other by the following
methods.
The subscription button is the silver trim with four dots on the front of the base.
Automatic secure subscription
With your system idle, docking a new headset will automatically subscribe it to the base,
making it the primary headset. The base subscription LED will blink green/red during
subscription mode and remain green when the new subscription is established.
Manual secure subscription
With your system idle and your headset docked, double press the subscription button on the
base. The subscription light will flash red and green. When the subscription light on the base
becomes solid green, the headset and base are subscribed to one another.
Manual over-the-air subscription
1 With your system idle and your headset undocked, double press the subscription button on the
base. The subscription light will flash green and red.
2 Press the volume up button on the headset for three seconds until the headset LED turns solid
white. When the subscription light on the base remains solid green, the headset and base are
subscribed to one another.
NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt
has failed and should be repeated.
21
End Subscription
If the base is in subscription mode and you want to stop the base from searching for a headset,
press the subscription button again. The subscription light will be solid red for four seconds and
then go to its previous state.
Disabling Over-the-Air Subscription
The Savi system ships with the over-the-air subscription enabled. In a multi-shift environment,
you may want to disable this mode of subscription. You can enable/disable over-the-air
subscription with the base subscription button or with the Plantronics Control Panel.
While your system is idle, hold the subscription button and the PC phone button down
simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when overthe-air subscription has been disabled or green for 4 seconds when enabled.
You can also enable/disable over-the-air subscription with the Plantronics Control Panel. Go to
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-theAir-Subscription.
Base Subscription Button LED
Set the Range
Base Subscription LED
Base Status
Flashes green and red
Primary headset subscription mode
Solid green
Primary headset subscribed to base
Solid yellow
Active conference call with guest headsets
Solid red
No headset subscribed
Changing the range can help with desk phone/PC audio quality, improve user density or
restrict range of users.
You can change the range using the subscription button on the base. With the system idle,
press the subscription and desk phone buttons for three seconds. The desk phone button will
flash green for high range. If you press the subscription button again for three seconds, the
desk phone button will flash yellow for medium range. If you press the subscription button
again for three seconds, the desk phone button will flash red for low range.
Setting
Range
High
up to 350 ft.
Medium
up to 150 ft.
Low
up to 50 ft.
You can also set the range using the Plantronics Control Panel. Go to Start > Programs >
Plantronics > Plantronics Control Panel > Device Settings > Base > Range.
Bluetooth Pairing Button
Auto Connect Feature
Once you have paired and connected your mobile phone to the base, the base will automatically
connect to it when you are in range of your base.
You can manually disconnect your mobile phone from the base by short pressing the base
Bluetooth pairing button when it is solid blue. However if you do this, you must manually
22
reestablish a connection with your mobile phone by pressing the base Bluetooth button again,
before the auto connection feature will resume.
You may customize this feature by using the Plantronics Control Panel by going to Start >
Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto
Connect to Mobile Phone.
23
Daily Use
Incoming Calls
Answer a Call
The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is
to press the headset call button when you hear an incoming call.
Alternatively, you can answer an incoming call by pressing the base button for the line that is
ringing.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
NOTE Remote answer/end capability for the PC is a software feature and dependent on a compatible
softphone. If you do not install the software or don’t have a compatible softphone, you will need to
press the headset call button first then answer the call using the softphone application. Visit
plantronics.com/software for more information.
Answer a Second Incoming Call With Your Headset
If you are on a call and a second call comes in from one of the other devices, you can flash
(answer) to the second call by pressing the headset volume button up or down for 1.5 seconds.
This will put the first call on hold while answering the incoming call.
You can flash to answer multiple incoming calls from the PC, however only one call is supported
at any given time on the mobile phone or desk phone. You will need to manage multiple calls on
the desk phone or mobile phone on the devices themselves.
Answer a Call While Listening to Music or Audio
If you are listening to music on a supported media player and a call comes in, the base will
pause the music when you answer your call and resume the music when your call is over.
Plantronics software must be installed for this feature to function.
The Action to Media Player settings are defined in the preference tab of the Plantronics Control
Panel.
Answer a Call with Your Mobile Phone
If you answer an incoming mobile call using the answer button on the mobile phone, the audio
will remain in the phone. If you answer an incoming call using the headset or base, the audio
will be in the headset.
Reject a Mobile Call
When you receive an incoming mobile phone call, the mobile button on the base will flash green.
To reject the call, hold the base mobile button down for 3 seconds.
Outgoing Calls
Place a desk phone call
1 While wearing your headset, short press the base desk phone button.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
24
2 Dial a call using your desk phone.
3 To end the call, press the headset call button and hang up the handset.
Alternatively, you can place an outgoing call by pressing your headset call control button, then
dialing from your desk phone if the deskphone is the default line.
1
Place a mobile phone call
While wearing your headset, short press the base mobile button.
NOTE If you place the mobile phone call without pressing the base mobile button first, the audio will
stay on the mobile phone. If you would like to transfer the audio to your headset, short press the
mobile base button.
2 Dial a call from your mobile phone.
3 End the call by pressing the headset call control button.
Hands-free dialing
To enable hands-free dialing, install the Plantronics software. Once installed, go to Start >
Programs > Plantronics > Plantronics Control Panel > Device Settings > Base and activate Initiate
Mobile voice commands. For hands-free dialing, initiate the mobile call from the base by
pressing the base mobile button. Your mobile phone will prompt you for voice commands.
Alternatively, you can dial a number from your mobile phone and then press the base mobile
button to move the audio to the headset.
1
Place a Softphone Call
While wearing your headset, short press the base computer button.
2 Dial a call from your computer softphone.
3 End the call by pressing the headset call control button.
25
Softphone Compatibility
Remote call answer/end from the headset is available for compatible softphones with no
additional steps by the user except Skype™. For a list of compatible softphones visit
plantronics.com/software . For Skype support, follow the steps below.
1 Skype will display the following message during the install of Plantronics Unified Runtime
Engine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
2 You can also check Savi W740 Skype connection status by going to Skype and checking the
Tools > Options > Advanced > Advanced Settings > ”Manage Other Programs Access” setting.
Multi-Phone Status
Mobile Phone and
Headset Audio
Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype.
When a call is placed or received on your deskphone or mobile phone that is paired to a
Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and
Skype will be automatically updated to reflect a busy status. When your call is terminated,
your presence will return to its previous state.
If you answer an incoming mobile call using the answer button on the mobile phone, the audio
will remain in the phone. If you answer an incoming call using the headset or base, the audio
will be in the headset.
If the mobile phone audio is in the mobile phone, you can move the audio to the headset by
short pressing the base mobile button when the LED is off. To move the mobile phone audio
from the headset back to the mobile phone, hold the base mobile button for 3 seconds until
the solid green LED turns off. The audio will be pushed back to the mobile phone.
Combine Audio From Any
Two Lines or Channels
Conference Up to Three
Additional Headsets
You can combine the audio of any two devices by simultaneously holding the base buttons of
any two of the three base buttons until the LEDs become solid green.
This is useful as a mini-teleconference call.
While on a call you can subscribe up to three additional headsets to your base for conferencing.
Join a conference call
1 While the base has an active link, place the guest headset into primary user’s charge cradle (this
connects the headset to the base).
When the base subscription light stops flashing green and yellow and remains yellow, the
primary headset/user will hear a tone indicating a guest wishes to join the call.
2 Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise
the request is terminated and the guest will hear an error tone in their headset.
NOTE To connect a guest headset that is of different variety than the primary headset, short press
the base subscription button while the base has an active link. Next, press the guest headset volume
up button until the indicator light turns on. When the base subscription LED stops flashing green and
yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the
primary user will have to press their call button within 10 seconds to accept the guest .
Exit a conference call
Guests headsets can remain as guests through multiple calls.
To remove a guest headset, press the guest headset’s call button or dock the primary user’s
headset in the charge cradle.
A single tone in the master headset will be heard as each guest leaves the call.
View guest headsets
As you add headsets to the base, an additional headset icon will appear in the Plantronics
Control Panel screen with a number from 1 to 3 indicating the number of additional headset
26
subscribed to the base. The first headset is the primary user’s headset and the number inside
the next headset is the number of guest headsets subscribed to the base. The following example
shows one primary headset with 2 guest headsets conferenced in.
27
Advanced Use
User preferences and device settings that affect the performance of your
headset can be changed using the Plantronics Control Panel.
Install Plantronics
Software
Plantronics Control panel
To access the Plantronics Control Panel, load Plantronics software by visiting plantronics.com/
software and click on download button.
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Phone conference and guest headsets
During a phone conference, at the lower left corner of the screen, the first icon
represents the primary user’s headset and the second icon represents the number of
guest headsets connected to the base
Devices tab
Select your headset from the pulldown menu then select Device Settings to configure
base, headset, security settings
Applications tab
Displays the status of Plantronics support for various applications such as softphones
and media players
Preferences tab
Allows you to set preferences for the media player as well as other general settings
About tab
Provides online access to the user guide and support and displays your headset
system’s information
Devices Tab
To configure your settings, select Plantronics Savi 7xx from the pull down menu and click the
Device Settings button. Below are the setting options and defaults for the base and headset.
NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out.
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Device Settings > Base
Tab
General
Audio Protection
Feature
Settings
Default
Default Line
Desk phone/PC/Mobile
Desk phone
Range
High/Med/Low
High
Desk phone audio
bandwidth
Wideband/Narrowband
Narrowband
PC audio bandwidth
Wideband/Narrowband
Narrowband
Bluetooth enabled
Selected/Not selected
Selected
Auto connect to mobile
phone
Selected/Not selected
Selected
Stop auto connect to
mobile when headset is
docked
Selected/Not selected
Not selected
Initiate mobile voice
commands
Selected/Not selected
Not selected
Over-the-Air
subscription
Selected/Not selected
Selected
Audio Limiting*
80 dB/85 dB/Off
Off
Hours on phone per
day
2/4/6/8
8
Anti-Startle
Selected/Not selected
Not Selected
G616*
Selected/Not selected
Not Selected
* The Audio and G616 Limiting features are supported in over-the-head mode only and are
based on a typical headset and recommended acoustic coupling between the headset and the
ear. Please see Over-the-Head Assembly for optimal wearing position.
Default Line
This feature sets the preferred outbound line when the headset call control button is pushed.
To change the default outbound line with the base see Change your default outbound line.
Set the Range
Changing the range can help with desk phone/PC audio quality, improve user density or
restrict range of users.
29
Base Settings
Range
High
up to 350 ft.
Medium
up to 150 ft.
Low
up to 50 ft.
To change the range with the base see Setting the Range.
Audio Bandwidth for Desk phone and PC
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband
audio consumes more battery power and has more stringent access criteria which reduces the
number of systems that can be deployed in a small area. All PCs support wideband audio but
your desk phone must support wideband audio to experience the benefit of selecting
“wideband” for that device. When switching between narrowband and wideband audio, you
must re-establish the audio link for the changes to take effect.
Bluetooth Enabled
This feature disables/enables use of the Bluetooth interface to the mobile phone.
The Bluetooth interface to the mobile phone can also be disabled/enabled manually by
pressing the subscription and base mobile phone button until the base mobile phone LED
flashes. When the base mobile phone button LED flashes red four times, Bluetooth is disabled
and when it flashes green four times, it is enabled.
A separate utility is also available at plantronics.com/software .
Auto Connect to Mobile Phone
This feature automatically establishes a Bluetooth link to the mobile phone whenever the
mobile phone is within range. See the following setting for an optional restriction on this
function.
Stop Auto Connect to Mobile When Headset Is Docked
If this feature is enabled, the base will not automatically establish a Bluetooth connection to
your mobile phone when the headset is docked. Upon undocking the headset, the base will
automatically establish a Bluetooth connection if “auto connect to mobile phone” is selected.
Initiate Mobile Voice Commands
This feature enables/disables mobile phone voice commands for hands-free dialing with your
mobile phone. When this is enabled, you will be prompted for voice commands by your mobile
phone when a call is initiated with the base mobile button. This feature requires mobile phone
support for voice commands.
Over-The-Air Subscription
This feature allows a headset to be subscribed to the base without physically docking the
headset. It is required when conferencing multiple models of Plantronics headsets.
For more on subscription, see Base Subscription Buttons. For more on headset guest
conferencing, see Conference Up to Three Additional Headsets.
30
Audio Limiting
Audio Limiting provides advanced hearing protection for daily noise exposure. When AudioLimiting is SELECTED, the system monitors and controls sound to ensure audio levels do not
exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU
legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118
dBA to protect your hearing.
Hours On the Phone Per Day
This feature allows users to customize the time variable used in the Audio Limiting algorithm
to match their daily use. Choose a value that best represents the typical use of your
Plantronics headset.
Anti-Startle
Anti-startle provides advanced hearing protection against sudden loud sounds. When Antistartle is SELECTED, the system identifies and eliminates sudden loud sounds and rapidly
reduces them to a comfortable level. When Anti-startle is NOT SELECTED, the headset limits
sound levels at 118 dBA to protect your hearing.
G616
G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When
G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection.
Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued by
the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT
SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
Device Settings > Headset
Tab
The headset tab allows you to configure headset ringtones for the desk phone, computer and
mobile phone and disable/enable the auto answer feature.
31
General
Desk Phone
PC
Mobile
Feature
Settings
Default
Mute Tone
Standard/Low/Off
Off
System Tones
Standard/Low/Off
Standard
Second Inbound Call
Ring Continuously/
Ring Once/Ignore
Ring Continuously
Auto Answer
Selected/Not selected
Not Selected
Desk Phone ringtone
Sound 1/Sound 2/
Sound 3
Sound 1
Desk Phone volume
Standard/Low/Off
Standard
PC ringtone
Sound 1/Sound 2/
Sound 3
Sound 2
PC volume
Standard/Low/Off
Standard
Mobile ringtone
Sound 1/Sound 2/
Sound 3
Sound 3
Mobile volume
Standard/Low/Off
Standard
Auto Answer
When enabled, this feature will configure your headset to automatically answer a call when it
is removed from the charge cradle.
Device Settings >
Security Tab
1
Feature Set Lock
The Plantronics software allows all of the base settings to be locked to prevent changes. The
ability to lock/unlock these settings requires a password. In order to lock/unlock any setting,
follow these steps:
Create a new passwordFrom the Security screen, create and confirm your new password in the
Feature Set Lock section and press OK. This will store the password directly in the device.
2 Lock/unlock a device settingFrom the Security screen, enter your password in the Feature Set
Lock section. Lock/unlock each feature in the Base screen as desired and click Apply.
Change Your Password
You can always change the old password to a new one in the Change Password section in the
Security screen.
You are only able to change a password if there is a previous password set in the device.
IMPORTANT If you forget your password, you must call Plantronics Technical Support for assistance.
Applications Tab
The Applications Tab displays the status of Plantronics support for various applications such
as softphones and media players. The status is "Enabled" for all application modules that have
installed support in Plantronics software. The status is "Running" for all supported applications
that are currently running on the system.
Preferences
The Preferences Tab allows you to set preferences for the media player as well as other general
settings.
32
Options
Features
Settings
Default
Media Player
When a call begins
Mute/Pause/Do
nothing
Pause
When a call ends
Unmute/Play/Do
nothing
Play
Ring Both Headset and
PC
Selected/Not selected
Not selected
Maintain Headset to PC
Link
Selected/Not selected
Not selected
Help us improve this
software by allowing us
to collect anonymous
feature usage statistics
Selected/Not selected
Selected
Microsoft OC/Lync™
Dial-tone Enabled
Selected/Not selected
Not selected
Audio Sensing Enabled
Selected/Not selected
Not selected
General
Action to Media Player
When a softphone call comes in and audio is playing, this feature controls the behavior of
iTunes, Winamp and Windows Media Player.
Launch Audio Devices Control Panel
Provides a shortcut to the Windows Sounds and Audio Devices control panel.
Ring Both Headset and PC
This feature gives you the option to have the PC ringtone played on both the headset as well as
the PC speaker.
When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as
the headset.
When this feature is not selected, the PC ringtone will only be heard on either the headset or
the PC speaker based on how the PC audio has been set up.
Maintain Headset to PC Link
This feature forces the radio link to the PC to stay active even after the call has ended. This can
eliminate the need to re-establish the radio link when switching between PC audio
applications.
Help Us Improve This Software By Allowing Us To Collect Anonymous Feature Usage Statistics
When selected, this will allow Plantronics to collect data on feature usage pattern. This
information will only be used by Plantronics to improve the quality of our future software and
hardware products.
33
Microsoft Office Communicator/Lync™ Dial-tone Enabled
If this feature is selected, when a PC radio link is established, Microsoft Office Communicator/
Lync™ will assume the user is trying to place a VoIP call and provide a dial tone.
If this feature is not selected, when a PC radio link is established, Microsoft Office
Communicator/Lync™ will sit idle.
Audio Sensing Enabled
Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an
audio signal at the USB port and automatically establish a PC radio link between the Base and
wireless headset without the user having to press the PC call button. If the parameter “ Micros
oft Office Communicator/Lync™ Dial-tone Enabled” is selected, then every time a PC radio link
is established the Microsoft Office Communicator/Lync™ dial tone will be heard. However, the
user may have pressed the PC call button to listen to music, etc., and does not want to hear
the dial-tone. In this case, if the user selects the “Audio Sensing Enabled” parameter, the radio
link will be established automatically when any PC audio is detected at the USB port, thus
eliminating the need for the user to press the PC call button.
About Tab
Plantronics Update
Manager
The About Tab provides on-line access to this printable user guide and also includes
Plantronics contact information. The current version of software and firmware currently
running on your system is also shown here.
All required software and firmware for Savi system can be remotely updated when updates are
available. Start Plantronics Update Manager from Windows Start Programs menu > Programs >
Plantronics > Plantronics Update Manager to change settings such as automatic or manual
check for updates.
Check for Updates Automatically
By enabling this check box, you will activate a periodic automatic check for available software
and firmware updates.
Check for Updates Now
You can choose to check for available software and firmware updates at any time by clicking
on the Check For Updates Now button in Update Manager by clicking on the Start menu >
Programs > Plantronics > Plantronics Update Manager.
Install Checked Updates
Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with
any applicable software updates and the INSTALL CHECKED UPDATES will begin installation.
34
Troubleshooting
Headset
My headset is unstable.
When you wear the headset, the microphone should rest as close
to your cheek as possible without touching. The microphone can
be adjusted inward by the pivoting earpiece to optimize the
position of the headset. See Position Your Headset.
Talk time performance is
significantly degraded even after a
full recharge.
Battery is wearing out. Contact us at plantronics.com/support .
I can’t hear a dial tone in the
headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base
Subscription.
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate
the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk
Phone Call.
Fine tune the listening volume with the headset call control
button. See Adjust Your Headset Volume.
If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust Your Headset Volume.
I hear static.
Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base.
The sound is distorted.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 3. See Adjust Your Headset Volume.
If your desk phone has a volume control, lower until the
distortion disappears.
If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust Your Headset
Volume.
Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 3. See Adjust Your Headset Volume.
If the audio level is too low in this position, increase the headset
volume. See Adjust Your Headset Volume.
If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk
Phone Call.
35
People I talk to can hear a buzz in
the background.
Move the base further away from your phone. See Position Your
Base.
If the base power supply is plugged into a power strip, plug it
into the wall directly.
Desk Phone
Mobile
The handset lifter is installed but
does not lift the handset.
Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
Pairing problems
Ensure the Bluetooth LED on the base flashes red and blue by
pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the base
Bluetooth LED will be solid blue.
Why doesn’t the base automatically
reconnect with my mobile phone?
Ensure Plantronic software had been installed.
Ensure that the Auto Connect to Mobile Phone feature is Selected
in the Plantronics Control Panel.
Ensure that Stop Auto Connect to Moible When Headset is
docked is Not Selected in the Plantronics Control Panel.
Softphone
When I dial from my softphone
application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the base. See Subscribing a
Headset.
Ensure that the Plantronics software is installed. To download,
visit plantronics.com/software.
Ensure that you are using a compatible softphone application.
For a list of compatible softphones, visit plantronics.com/
software.
If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base computer
call button and then use the softphone interface to place/
answer/end calls.
Ensure that the headset is the default sound device. The
Plantronics control panel will launch the sound devices control
panel by going to Plantronics Control Panel > Preferences >
General – Launch Audio Devices Control Panel.
Restart your computer.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound
control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards your chin.
36
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
• Refer to the “Audio” tab of the “Sounds and Audio Devices” option
in your PC Control Panel.
• Under “Sound Playback”, change the default setting from Savi
Office to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems
• Refer to the “Sound” option in your PC Control Panel.
• Under the “Playback” tab, change the default setting from
“Speakers Savi Office” to your PC speakers. Click “OK” to confirm
your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker
choice.
No audio connection to PC.
Unplug USB and power cables from base. Reconnect power cable
first. Wait for power LED to illuminate, then re-connect USB
cable. Quit and then re-start your PC audio or softphone
application.
37
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
Plantronics BV
South Point Building C
345 Encinal Street
Scorpius 140
Santa Cruz, CA 95060
2132 LR Hoofddorp
United States
Netherlands
© 2011 Plantronics, Inc. Plantronics, HL10 and Savi are trademarks or registered trademarks of Plantronics, Inc. Internet Explorer, Lync, Windows,
Windows XP and Windows Vista are registered trademarks of Microsoft Corporation in the US and other countries. Pentium is a trademark of Intel
Corporation in the U.S. and/or other countries. All other trademarks are the property of the respective owners.
Patents U.S. 7,633,963; D599,331; D635,548; D635,962; EM 001792276-0002; 001792276-0003; Patents Pending
86736-06 (11.11)
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