User Manual
Published October 2015
Version 1.4
Table of Contents
1. Introduction ................................................................................. 2
2. Accessing Connexus .................................................................... 4
2.1. System Requirements ................................................................. 4
3.2. Terms of Use ............................................................................. 5
3. Logging In and Navigation............................................................ 6
3.1. Logging In ................................................................................. 6
3.2. Navigation ................................................................................. 7
4. Connexus Overview ...................................................................... 8
4.1. Features .................................................................................... 8
5. How to Use Connexus ................................................................. 17
5.1. Search Screen .......................................................................... 17
5.2 Business Searches ...................................................................... 24
5.3 UK Phone Directory Search .......................................................... 25
6. Search results ............................................................................. 27
6.1. Main Results screen .................................................................. 27
6.2 The Person Identity Page ............................................................. 34
6.3 Property Identity Page ................................................................. 50
6.4 Business Results ......................................................................... 53
6.5 Business Identity Page ................................................................ 54
7.0 Administration. .......................................................................... 58
7.1 Administration ............................................................................ 58
8.0 Conclusion................................................................................ 64
1. Introduction
GBGroup (GBG) is proud to launch Connexus - the next generation in tracing and
After the success of its award winning tools, ETrace and IQ, GBG has taken all of its
experience and customer feedback to create a brand new interface with more
reporting capability, more functionality and most importantly more data!
With access to the largest and most comprehensive current and historic view of UK
individuals, Connexus provides sub-second access to ‘click and trace’ technology via
a single interface.
This user manual will give you guidance on how to use Connexus to gain the best
results for your business but if you have any feedback, then please do not hesitate
to contact GBG’s Product Management team using the email address below:
2. Accessing Connexus
2.1 System Requirements
The following is the minimum recommended system specification:
2.1.1. Hardware
Standard Desktop PC Pentium 300Mhz (or equivalent)
Graphics card and Monitor (resolution 1024 x 768)
64 MBytes of RAM
56K Modem (ADSL or Cable Modem preferred)
2.1.2. Software
Operating System: Microsoft Windows 95, 98, NT, 2000, XP
Web Browser: We recommend using Mozilla Firefox to access Connexus.
2.1.3. Internet Connection
Users are responsible for their own connections to the Internet using a
Modem or one of the ranges of Broadband services available.
2.1.4. Assumed User Experience
It is assumed that users have significant previous experience in browsing the
2.1.5. Security
The system uses HTTPS which is a secure method of delivery across the
internet. If a user times-out of a connection or disconnects, they will have to
be re-authenticated before they can use the service.
Please ensure your organisations infrastructure has the ability to access https
type connections. You may need to talk to your IT support people to ensure
firewalls and other security systems permit access.
The hosting site will be subject to regular penetration tests, physical security
(e.g. CCTV and 24 hour on site security personnel) and personnel restrictions
etc. It is also likely that the services will only be available to restricted IP
The processes and physical measures in place to ensure the security of the
data centres have been subject to a successful audit for compliance with
BS7799, the standard that formed the basis of ISO17799, which is the
international standard for information security management
Terms of Use
You now have access to a wide range of up-to-date data sources about
individuals in the United Kingdom. Whilst GBG will endeavor to ensure that the
data sources used in our services meet these standards, it is acknowledged that
the data used in this service provision are sourced from third parties, over which
GBG has no control and, therefore, GBG makes no warranties as to the accuracy
of the data in its services.
You must not disclose your logon details to any third party
You must only conduct searches that you are required and necessary to
perform your duties
You must not use the system to visit sites or download files containing
obscene, pornographic, discriminatory or otherwise offensive material
You must not attempt to circumvent security measures of the system or in
any other way attempt to access systems or information to which you are not
Use of the Internet and sites can be subject to monitoring. Periodically, your
employer may conduct audits and compliance testing to ensure that use of the
system is in accordance with good practice and the information security
guidelines of your department. Please note that abuse or misuse of the service
as defined in this usage statement and/or the information security guidelines of
your department may lead to disciplinary action being taken against you. If such
a breach is considered significant, this may lead to your dismissal.
If you are or consider that you may be acting outside your authority, or
have been asked to access this system using another person’s logon
details do not proceed further. Please inform your line manager or the
System Administrator, as by proceeding to use this system you are
certifying that you have read and agree to the above terms of usage.
3. Logging In and Navigation
Logging In
You can access the web services portal directly by typing the following into
your browser:
Simply type in the Username and Password you have been provided with by
your Administrator.
When you are logged into GBG’s IDM system you will see the screen below:
The products available on this screen will vary depending on the service options you
have signed up for. To enter the Connexus select (3a)
4. Connexus Overview
Connexus gives you access to a vast set of data sources enabling you to be able
to; Locate, Confirm, Validate and then Connect with individuals quickly and
4.1.1. Data Sources and Statistics (depending on your subscriptions)
Data Source
Statistics at time
of Publication
Update Frequency
Business Data
5.2 million
 Gathered from multiple
 Includes executive names,
business description,
telephone numbers,
financial information and
 Direct link to Directors'
home addresses where
CCJ Information
3.7 Million
Consented Email
70.1 million
 Enables reverse searching
 Ability to search for full or
partial email address
 Shows multiple email
addresses for an
individual and multiple
individuals against an
email address
114.7 million
 Typically provides 30%
more telephone numbers
than BT OSIS
 Enables reverse searching
 Ability to validate in a live
Real-time lookup
Provides additional data
such as CCJ amount,
court, satisfaction date,
joint CCJ details.
Address Links
345 million
Current and
Historic Electoral
25.2 million Current Electoral
826.5 million –
Historic Electoral
 Over 22 years containing
of historical data
 Rolling monthly updates
 Years and length of
Dates of Birth
132.7 million
 Sourced from multiple
 Improves confidence of an
individual’s identity when
confirmed with DoB
 Date of birth may be
tracked with individual’s
change of address
Deceased Data HALO
9.1 million
 Gathered from multiple
 Confidence level
 Date of death where
Deceased Data –
4.5 million
 Government Source of
Deceased Data dating
back to 2006
 Provides reference
number, date of birth and
date of death where
Directors at
4.3 million
 Home addresses for listed
executives with a live link
to that address
GBG Names
69.8 million
 Additional names and
addresses over and above
the Electoral Roll
 Consolidated from multiple
sources when an
individual has provided
Real-time lookup
Provides previous and
forwarding addresses
Provides links for alias
Goneaway Flags
96.2 million
 Goneaway flag at
individual level
 90% of homemovers
added within 12 months
 Flag created from changes
in credit database
Insolvency Data
Over 920,000
 Full UK Coverage from
multiple sources
 6 years of historic data
 Includes flag plus alias
name, type, start date,
discharge date, status,
occupation and
practitioner details where
Land Registry
Price Paid
12 million
 Includes sale price, sale
date, type of property,
type of ownership and
new build flag
 Can show multiple sales at
one address
Land Registry
23 million
 Direct access to Land
Registry’s data via web
 Confirms if an individual
owns a property, and
whether they are sole or
joint proprietor
 Provides various match
levels including full name,
initial and surname match
 Provides title number
Linked Addresses
10.1 million
 Derived from consented
records where an
individual has been seen
with the same name and
telephone number at a
different address
 Includes first seen and last
seen date where available
Over 399,000
 Flags against a property
that shares a delivery
point (usually letter box)
 Could be an indicator of
fraud risk
NCOA Forwarding
10.7 million
 Historical data back to
 Direct link to new address
 Will produce last known
address for an individual
where there have been
multiple moves
Rental Data
7 million
 3 sources including the
National Social Housing
 Displays additional details
were available such as
number of bedrooms,
number of bathrooms etc.
Top Up Electoral
16.4 million (2015)
 Sourced from additional
transactional or
consented data
UK Telephone
Database (an
extract from BT
8 million telephone
Daily (6 days per
 Sourced from over 30
telephone number
providers (e.g. BT, Virgin
 Typically updated between
30,000 and 70,000 times,
6 days per week.
Utilities Data*
35 million
Insurance Data
123 million
 Gas and Electricity
information at property
 Flags if an individual has
requested a quote for
contents, car and/or
home Insurance.
 Sourced from additional
transactional or
consented data
18.5 million exdirectory flags
*Restrictions apply
4.1.2. Functionality
How it can be used
Business Name
Allows user to search
for organisation names.
Includes executive names, telephone
numbers, financial information and
director at home addresses. This can
help users trace individuals that are
connected to a business
Displays names,
addresses, telephone
numbers and dates of
birth for cohabitants
and neighbours
(4 either side of the
property) for the
individual being
Can help confirm a result is the right
Can also help identify fraud e.g.
where cohabitants or neighbours are
working together to commit fraud
Copy to Clipboard
Users can copy details
such as name, address
and telephone number
from the main results
and person identity
page to paste into other
programs or documents
in one easy click. Users
can also extract to PDF
and CSV
Data Options
Users can refine their
search by choosing to
filter out data including
historic electoral roll,
business, executive
names and deceased
Helps users get more targeted results
and speeds up searching
Directors at Home
Links a director's home
address to a business
both on the business
page and individual
identity page.
Helps link an individual to a business
from their individual identity page or
trace an executive to their home
Dual Name Searching
Allows the user to input
two forenames
and surnames to find
Helps the user return more targeted
This can be useful where the user
Allows for quicker pasting into
external systems
Reduces the chance of missing
relevant information
Allows users to save information as a
report from the identity page
Easy to View Search
doesn't have an address for an
Results are colourcoded by data source
and icons are used to
identify an individual’s
status e.g. goneaway,
deceased etc. Key also
available for easy
Email Validation
Confirm if an email
address is valid and
Gives you confidence in the validity
of an email address.
Enhanced Searching
Allow user to fuzzy
match by returning
results that match their
search criteria
Can return results for names or
addresses that can have multiple
spellings or are difficult to spell e.g.
Claire/Clare, Stephen/Steven
Exact matching on
middle initial and date
of birth
Allows user to choose if
they only want to bring
back results with a
given middle initial or
date of birth or if they
want to bring back
results with the middle
initial/date of birth or
and without any middle
initial at all.
Helps users bring back more matches
where they may have the middle
initial or date of birth details but GBG
doesn’t hold it
Filter/Search Bar
Filter or add more
search criteria from the
main results page
Saves user from going back to the
search page to refine results
Google Maps
Integrated Google Maps
search on individual,
property and business
identity pages.
Allows the user to see the location of
a property on a map, as well as use
Google street maps to see a
photographic view of the address
Identity Barcode
Identify an individual’s
status by viewing a
colour coded icons
throughout the product
Visually see an individual’s gender
and if they are deceased, insolvent or
Identity Page
Displays detailed
Reduces clicks
Helps the user easily identify current
residents and see where the data is
sourced from to gain their confidence
in it
Also allows the user to quickly dial
telephone numbers without having to
click into the identity page
information for an
individual on one
saveable, scrollable
Allows the user to save or print a
‘report’ page on an individual
User can input partial
data and click the red
arrow at the end of
the field to see
suggested results.
Helps with spellings of names,
addresses, organisation names and
business descriptor
Can assist where a spelling needs to
be exact to return results e.g. with an
organisation name
Land Registry
Property Ownership
A live web service that
allows the user to
confirm if an individual
is the owner of a
property and whether
they are joint or sole
proprietor. Users can
gain a full name,
surname match or initial
match. Users can also
see their Land Registry
search request history
for 30 days from the
main search page.
Linked Addresses
Allows user to go
directly to addresses
that are linked to the
individual through
consented data. Also
details first seen and
last seen dates.
Allows user to validate a
landline or mobile
telephone number in
Middle Initial
Allows user to search
for an individual using
middle initial.
Helps the user target their results
and be sure that the person traced is
the individual they are looking for
Allows the user to input
Helps where a user is unsure of
Interactive Spelling
Live landline and
mobile validation
Helps confirm an individual’s assets
and residential status
Also helps link cohabitants of a
property if it is jointly owned
Helps identify new or previous
addresses for an individual
Also helps date an individual’s moves
Helps user to understand if a
telephone number is live and
For mobile telephone numbers can
also identify registered network,
registered country and current
partial data and use *
or ? to return results
e.g. kat* to return the
name Katy, Kate, Katie
or Sm?th to return the
surname Smith, Smyth
spellings of names or addresses
Can also help a user to widen the
search e.g. a postcode area
PAYG Validation
Confirm if a number is a
Pay as You GO or
contract phone at the
click of a button.
Helps to confirm assets and identify
Married/Maiden Name
Displays a potential
married or maiden
name where it looks like
an individual has
married and changed
their name.
Helps the user find an individual that
may have previously had another
Price Paid Link
Link to Zoopla to display
price information for a
property from the last
time it was sold (back
to 1995).
Helps to identify an individual's
assets as well as if an individual has
recently moved from the property but
is still listed at the address
Quick Search Bar
Allows user to quickly
search for an individual,
business, property or
telephone number/email
from a single search bar
Reduces clicks and speeds up the
tracing process
Radius Searching
Automatically searches
for the individual in a 10
mile radius by matching
name, date of birth,
dates of residence and
cohabitants. Also
allows user to increase
the search radius to 50
Helps the user return forwarding or
previous addresses for an individual
that may have moved
Recent Searches – 30
Allows the user to see
all searches performed
on their account for the
last 30 days.
Saves time and effort by allowing the
user to perform a previous search
with the same criteria
Also allows them to keep track of
their tracing activity
Region Searching
Users can search within
a given region using the
postcode field e.g.
North West
Allows user to increase the radius of
their search
Admin users can view
reports on their
organisation’s usage
from within the
Puts the customer in control and
allows them to monitor usage of
paid-for clicks
Reverse Search
Allows users to reverse
search a telephone
number or email
address at the click of a
button throughout the
Users can see linked individuals and
addresses quickly
Reverse Searching
Allows the user to input
a telephone number or
email address and
return name, address,
date of birth details
associated with it from
consented database. .
Helps the user identify names and
addresses linked to a telephone
number or email address
Also helps trace individuals between
multiple addresses
Social Sync
Access to over 130
networks for an
Helps confirm social activity,
connections and identify fraud
Transpose Names
Allows the user to input
a forename and
surname, then
return results for names
that could be switched
e.g. Craig David/David
Craig, Mohammed
Ali/Ali Mohammed.
Can help identify fraud by returning
names that an individual may have
switched to avoid being traced, or
where the name may have been
switched accidently
Web Results
Displays results from
social networking and
other websites.
Helps the user find additional details
or link other people
5. How to Use Connexus
Search Screen
This is the home screen that you will see when you log in to Connexus. Here you
can choose to use the quick search bar or from various fields to perform a search.
5.1.1 Quick Search Bar
The quick search bar can be used as an alternative to the search fields to reduce
entry time of search criteria. To use the bar you must select the type of search that
you want to do:
Name/DoB – allows you to enter a forename, surname and date of birth. Date
of birth should be entered as DDMMYYYY or DD/MM/YYYY. Partial dates of birth
are also accepted.
Address – allows user to input property number and postcode or just postcode
to return results. Partial postcodes can be searched using the * symbol.
Phone Number/Email – allows user to input a landline number, mobile number
or email address to return names and addresses attached to the phone
number/email. Users should only input a number OR email address, not both.
Partial email addresses can be searched by using the * symbol after the @
symbol. Where Connexus does not hold the telephone number or email address
that you are looking for, you can still check to see if the number or email
address is live and valid – this also includes non-UK mobile telephone numbers
(see 7.1.6 for details of validation services).
Business – allows user to search for an organisation name or company
registration number. When using an organisation name it is advisable to use a *
symbol at the end to return more results (ignoring Ltd, Plc etc.)
5.1.2 Search Fields
Instead of the quick search bar, you can any of the fields listed below to conduct
your search:
Forename 1, Surname 1, Initial
Forename 2, Surname 2, Initial – to allow dual name
Organisation – for business searching
Building Number/Name – can use either or both fields, but
where both are used the order of business number and name
must be accurate
Business Descriptor – to allow searching by type of
business activity e.g. plumber, debt collection agencies,
database development services etc.
Partial searching is allowed on any of the above fields using the * or ? characters.
See section 6.3.
5.1.3 Dual Name Searching
Dual name searching allows you to search for two names that are living in the same
property. By using dual names you will refine your results and it can be an effective
way of searching for an individual if you don’t have any address details.
You can also use date of birth and age range searching for dual names to refine
your search even further.
5.1.4 Middle Initial – Exact Matching
Like exact matching on date of birth (described in section 6.7), exact matching on
middle initial allows you to refine your results.
When using a middle initial as search criteria, if you leave the ‘Exact’ button (5b)
above the middle initial field highlighted, this will only return results with the middle
initial entered. If you click the button to switch it off (so it goes grey), you can
return results with the specified middle initial AND without any middle initial at all.
This can increase your results if you have a middle initial that GBG may not hold in
the database.
5.1.5 Date of Birth Searching
Dates of birth can refine your search criteria and increase confidence in your results.
Using a date of birth can reduce the likelihood of mis-traces and help with scenarios
where there may be a father and son with the same name, for example.
It is recommended that if using date of birth as search criteria it is used with a
name. You can choose to enter either a full or partial date of birth – so you can just
enter a day, month or year, for example.
5.1.6 Date of Birth – Exact Matching
When searching using date of birth, the ‘Exact’ buttons (5c) allow you to choose
the level of results you want to return. By leaving the button highlighted you will
only bring back results with the date of birth entered.
By clicking the button to switch it off (so it goes grey), you can return results with
the specified date of birth AND without any date of birth at all. This can increase
your results if you have date of birth information that GBG may not hold in the
5.1.7 Age Range Searching
If you are unsure of an individual’s date of birth, you can use age range searching
to search for a person between a given minimum and maximum age. You can also
enter either a minimum or maximum date of birth e.g. if you want to search for an
individual under the age of 50 you can enter ‘50’ in the second age range field.
Like date of birth searching, you can enter an age range for dual names.
You are likely to get more results with age range searching, so you could use a
middle initial or location to reduce the number of results returned.
5.1.8 Filtering Your Search
The search filters can be found by expanding the data options tab on the left handside of the search screen. This has pre-set selections as shown below (which are
ticked as default). You can filter your search as required by selecting and
deselecting the tick boxes to meet your needs.
Electoral Roll – All Years – Keep this box ticked to include results from
the Electoral Roll dating back to 1992. To refine the number of years
Electoral Roll that you want to search, un-tick the box and use the drop
down menu to select from the following options:
Current Year
Up to and including
Up to and including
Up to and including
Up to and including
5 Years
10 Years
15 Years
20 Years
Include Deceased - Includes deceased individuals in your search
Include Businesses - Includes business data in your search
Include exec names – Returns executive names when
forename/surname fields used
Consented Only Returns only results that are from consented data
or have consented data attached to them
5.1.9 Wildcard Searching
Wildcard searching allows you to widen your search or help reduce mismatches that
occur because of spelling errors. For example using it in the name field will bring
back various spellings of that name but using it in a postcode field will widen your
results to bring back results within a postcode area (rather than being too specific).
Wildcard searching can be conducted using the symbols, * or ? in any field. Use
either symbol at the end of your search criteria or use the ? at any point in your
search criteria to escape a letter or number. For example, Sm?th would return
results for ‘Smith’ or ‘Smyth’.
Wildcard searching can also be performed when searching for an email address in
the quick search bar. This will significantly increase your results as email addresses
can be so complicated to spell.
It is advised that you do not use a wildcard symbol at the beginning of your search
criteria. This will produce too many results and is likely to time out.
An example of how wildcard searching can be used is displayed in the screenshot
5.1.10 Interactive Spelling
Connexus offers an Interactive Spelling tool for most search fields. This allows you
to type partial search criteria and click for suggestions. To activate simply click the
arrow head at the end of the field (5d) and you will see a list of suggestions (5e).
Scroll through the list to find the criteria you would like to use then double click on
it using your mouse. This will populate the relevant search field.
This is especially useful in the organisation field, as searching for business names
can require more specific search criteria (such as Ltd, PLC etc.).
5.1.11 Recent Searches
You will see a panel on the right hand side of the search screen called ‘Recent’ (5f).
This stores your search criteria for searches from the home page (including the
quick search bar) for 30 days. This can be switched to ‘session only’ mode by your
admin user if you wish, which means your searches will only be stored until you log
out. This stores all search criteria except for ‘business descriptor’ if this field is used.
When you click on the search criteria within the Recent panel, it will re-populate the
search fields so you can then either change your search or perform the same search
by clicking the search button. When you hover over the search criteria, it will give
you the date and time that the search was carried out (5g).
N.B. Clicking on the search criteria from the Recent panel does not automatically
perform the search again - you need to click the search button. This is so you can
change the search criteria when necessary.
5.1.12 Land Registry Searches
If subscribed to Land Registry, Connexus will now keep any Land Registry searches
that you carry out for 30 Days and list these on a tab behind recent searches (5h).
If you click on any of the previous searches within this field, Connexus will display a
pop up showing you the results from your search (5i). If you wish to navigate back
to the identity page for the individual you performed the Land Registry search
against, you can click on the name within the table.
5.2 Business Searches
Connexus enables you to search over four million business records and over three
million executive names. There are a number of searches you can do, for example,
you may like to search specifically for an organisation name, search for an executive
name to return business and residential addresses or you may be looking for a
specific type of business in a location.
5.2.1 Organisation Name Searches
To search for an organisation name you can use the Organisation fields. To get the
most out of a search, it is best to use a wildcard as company names can be very
specific so for example if searching for GB Group in Chester, you can search GB
Group*, Chester. You can also use the interactive search function (described in
section 6.4), to return a list of organisation names. To do this enter partial search
criteria in the Organisation field and click the red arrow at the end of the field. This
will then return a list of Organisation names which include the criteria. Double click
on one of the results in the list and this will populate the Organisation field.
For example:
5.1.2 Business Descriptor Searches
To search for a type of business (e.g. plumber, insurance company etc.), use the
Business Descriptor field. Again to get the most out of your search, use a wildcard
character or the interactive spelling function.
5.1.3 Executive Name Searches
To search for Directors attached to a business, ensure that ‘Include Executive
Names’ is ticked on the data options (this is ticked as default), then use the
standard Forename and Surname fields.
5.3 UK Phone Directory Search
Some individuals may not be featured on any other dataset but may appear on the
UK Telephone Number Database (an extract from BT OSIS).
To search this database, you can enter the details required on the
Teleappend/Phone Directory search panel which can be found by expanding this
section on the search page.
There are two types of searches that can be performed here; Teleappend needs
more specific search criteria to append one phone number to name and address
details (this can return Ex-Directory flags), and Phone Directory Search will
search for all occurrences of the given surname within the given address details
(so could return multiple results).
For Teleappend searches, you must include at least a surname, property number
and one other address field.
When you perform your search, you will return data held only in the UK
Telephone Number Database.
The results screen will appear as follows:
Phone Directory Search
From here you are able to navigate directly to the property page by clicking on
the property link as below:
5.8.1 Teleappend Search
A Teleappend search can also be used throughout the product where the below
symbol is displayed.
One of three results can be displayed when this icon is clicked:
A Telephone Number – match has been found on the UK
Telephone Number Database
Ex-Directory – person is listed as Ex-Directory at that property on
the UK Telephone Number Database
No Match – surname and address details do not match the UK
Telephone Number Database
6. Search results
Main Results screen
This is an example of the results screen that you would see when searching on a
The and
allow you to collapse and expand items as required to aid your
The results are colour coded by data source. A key (6a) explaining the meaning of
the colour coding and icons can be seen when you expand the key on the left handside of the main results screen.
6.1.1 Main Results – Menu
The menu on the main results page allows you to navigate back to the search
screen in two ways; a) clicking ‘Home’ (6b) takes you to the search screen with
your original search criteria still in its fields, b) clicking ‘New Search’ (6c) takes you
to the search screen with blank fields, so you can perform a completely new search
without clearing the screen.
This menu also allows you to print the main results screen (6d).
6.1.2 Main Results – Search/Filter Bar
The main results page includes a filter and search bar to reduce the amount of
times you have to return to the main search page. This is displayed below.
There are two options here:
Filter (default) (6e) – this allows you to filter the results on the
Search (6f) – this allows you to change your search criteria without
having to return to the main search page e.g. if your original search
was just a postcode, input a property number to return specific
property results
To activate the filter or search bar you can press enter or click the search button at
the end of the field.
6.1.3 Main Results – Sorting
There is a drop down menu (6g) on the right hand side of the screen that allows
you to choose how you want to sort your results.
There are three options:
Postal Code
Property Number (default)
Property Name (alphabetical)
6.1.4 Results
The results page displays a wealth of data for each individual listed. As you can see
from the below screenshot, this can include:
Forename, Middle Initial, Surname
Years in Recorded Residency (taken from the Electoral Roll)
Number of Years that the individual has been registered at the
property (taken from Electoral Roll (6i)
Date of Birth and Age (6j)
Landline and Mobile Telephone Numbers (taken from consented
6.1.5 Identity Barcode
A new feature for Connexus is the identity barcode which is displayed for each
individual to show their status including (where available); gender, a goneaway flag
(see data source table), deceased information and an insolvency flag (see data
source table).
An example of the identity barcode can be seen below:
6m 6o
Gender (6k)– this could be highlighted in blue (male), pink (female)
or not highlighted at all (GBG doesn’t have a gender listed)
Goneaway (6l) – if highlighted in grey, the person is flagged as
Deceased (6m) - if highlighted in purple, the person is flagged as
deceased. If you hover over this icon you will see a date of death and
confidence level where relevant
Insolvency (6n) - if highlighted in green, the person has insolvency
information attached to their name (this could be current or historic
insolvency information)
Insurance Flag (6o) – if highlighted in orange, the person has
requested an insurance quote. By hovering over the shield a window
will appear referencing which type of quote was issued; Car, Building
and/or contents.
6.1.6 Global Telephone and Email Validation
The results page also displays the latest consented information that GBG has for an
individual. Next to each telephone number or email address you will see a ‘v’ icon
which will enable you to confirm whether the details are valid or not, using GBG’s
Global Telephone and Email validation services.
If the details are valid then a tick will replace the V however if the details are invalid
then a cross will appear as below:
When the validation icon is clicked, this will also bring back additional information
depending on the type of data:
Landline Validation
o Result Code
o Result Code Description
o Number Type
o Country
Mobile Validation
o Result Code
o Result Code Description
o Number Type
o Status
o PAYG Information (whether the mobile telephone is pay as you
go, contract or unknown)
o Original Network Name (network that the number was originally
registered to)
o Original Country Name (country where the number was
originally registered)
o Original Country Prefix (country telephone code e.g. 44 for UK)
o is Ported (true/false – if the number has been ported to a new
o Ported Network Name
(network that the number has been
ported to)
o Ported Country Name
(country number has been ported to if applicable)
o Ported Country Prefix
(country code of ported country – if
o is Roaming (if phone is outside of its registered country)
o Roaming Network Name (network name if phone is outside of
registered country)
o Roaming Country Name (country that phone is located in)
o Roaming Country Prefix (country code of country that phone is
located in)
Good Syntax (checks the format of the email address)
Good Domain Specific Syntax (checks format of the domain)
Good DNS (to ensure the domain exists)
Good SMTP Mail Server (to check the mail server exists)
SMTPMail Box (to check if the domain server has this email
address available)
o Is A Catch All Domain (a domain that says yes to everything so
cannot be fully validated)
o Misspelled Domain (to check if the domain is misspelled)
o Suggest Domain Spelling (spelling suggestion if domain is
Recognised Top Level Domain
Country Specific (to check if it is a country specific domain e.g.
Free (to check if it is a free email address such as hotmail,
gmail etc.)
Contains Vulgarity (a check for vulgar words/phrases)
Is SMSDomain (to check if it is an SMS domain)
Is Role
Is Good
Is Deliverable (to check if mail can be delivered to this email
Is Business Address (to confirm if it is a business email address)
Is Bogus (checks if it is not a genuine email address)
Possible Firstname (suggested forename of individual from
Possible Lastname (suggested surname of individual from input)
Email Address In
Box (first section of email address)
Domain (confirms domain e.g.
Top Level Domain (confirms the last part of the domain e.g.
.com/ etc)
Top Level Domain Description (description of top level domain)
6.1.4 Main Results Screen Function Buttons
Next to each individual listed on the main results screen, you will see four function
buttons as below:
Teleappend (6o) – click this to append a telephone number or ExDirectory flag from the UK Telephone Number Database (an extract from
Neighbours (6p) – click this to see the neighbours of the individual (this
will take you to the identity page)
Linked Addresses (6q)– when this is highlighted as cherry, click it to see
linked addresses that are available
Copy (6r) - click this to copy the individual’s details from the main results
results page. When clicked, the details that you can copy will be displayed
in a pop up box. You can then press Ctrl + C on your keyboard or right
click and choose copy. It can then be copied into your own internal
systems or into a document
6.2 The Person Identity Page
This is the screen you will see when you click on an individual’s name on the
main results screen.
The identity page contains a wealth of information on the individual including
telephone numbers, email addresses, financial information, address links and
property information.
You can either scroll down the page to view the information or click to the
relevant section using the menu on the left-hand side of the screen.
6.2.1 Person details
The Person section of the Identity page can contain a wealth of information
on an individual including:
Name, Gender, Date of Birth and Age (where available)
Telephone Numbers and Email Addresses
Potential Married/Maiden Name (where relevant)
Director Information (where relevant)
Goneaway, Deceased and Insolvency Information (where
Rental Property/Social Housing Flags
Utility Information (where subscribed)
Residency Information (from Electoral Roll)
6.2.3 Google Maps
You can access Google Maps from within the Person Identity Page. When you land
on the page you will see the map section greyed out as below:
To activate the map, click on the Map it button (this is a per click dataset) and
this will perform a look up on the address details for the record. This will then
display the map as below:
You can then see the map in ‘street view’ mode to view a pictoral view of the
street and property.
6.2.2 Residency Score Indicator
A residency score indicator is displayed on the person identity page for each
This is a confidence score that GBG has given for the likelihood that the individual
is living at that property based on a number of datasets. The rules have been
defined as below:
Residency Score indicator colour
Person is not likely to be living at
the property
Resident not on Current ER and
Goneaway flag present
Resident Deceased with
confidence level 7 or higher
Person may be living at the
Resident on the Current ER but
Goneaway flag present
Resident is on the Current ER but
Deceased Flag (Confidence less
than 5) present
Resident is from Consented data
(not Current ER) with no linked
Only have consented data against
the resident
Person likely to be living at the
Only if resident on Current ER
(not Goneaway/Deceased)
6.2.3 Social Media – Social Sync
You can use Connexus to sync an individual’s offline identity (name, address,
telephone number etc.) with their online identity (social media) using just their
email address.
To do this you can either use an email address that is listed in Connexus or input a
different email address in the Social Media section of the identity page.
When you first land on the social media section, you will see a default profile picture
(6s) and a button labelled ‘Social Identity’ (6t).
When you click on the Social Identity button it will provide you with a drop down
menu where you can either choose an email address that is available in Connexus
(if the individual has email addresses listed) or click Other to enter an email
If you click on an email address, the search will be automatically performed but if
you click other, an editable box will appear on the right hand side of the section
If results are returned, profile pictures and social media icons will be returned on
the screen (see below).
Where an icon appears you can hover over it to see the individual’s social ID for
that network (6v). This is a unique identity that the user is given by that social
network (although this can sometimes be changed by the user through the social
The icon can then be clicked to link out to the individual’s profile on that network.
When linking out to Facebook, the Connexus user may need to be logged into
Facebook to see information (depending on the individual’s privacy settings). This
may also be the case for other social networks.
Multiple profile pictures can be returned and scrolled through using the arrows
underneath the picture. The profile picture can also be hovered over to identify
which social network it has come from.
Results can be returned for over 130 networks at once, although you are likely to
see up to 10 for most people.
There is a match rate of 20-40% with the Social Sync service, so not all email
addresses that are registered with a social network will return results.
6.2.4 Social Media – Web Results
If the user is subscribed to the Social Sync functionality (described above), they will
also see some cherry icons that permanently appear within the section (6w). These
can be clicked to link out to other social networks and websites that may not appear
within the Social Sync results, or they can be used for some deeper investigation.
Where the user is not subscribed to the Social Sync functionality, these icons will
appear within the Person Details section.
6.2.5 Financial Information Insolvency Information
Where an individual is listed on the Insolvency registers for England & Wales,
Scotland or Northern Ireland, they will first be shown with an insolvency icon within
the identity barcode on the main results page (see 6.1.2). Further details of the
insolvency will then be displayed in a table on the identity page (example below).
GBG holds up to six years of historic insolvency information so the status
(current/historic) is displayed within this table. CCJ Information
Where subscribed, you can now access CCJ Information through a real-time lookup
in Connexus. This confirms if an individual has a CCJ and where they do it will
provide additional information including:
Satisfaction Date
Date on Record
Information Type
Joint Account?
Camera Number
Data Source
Trading Name
The service matches to name and address, but can also match to up to three alias
names for an individual, which can be particularly useful for maiden and married
A screenshot of the input fields and example results can be seen below:
To add alias names or edit the address you want to submit, you can click the ‘Add
Alias/Edit Address’ bar to open a new section (6x).
If a judgment has been satisfied, the service will show a satisfaction date. It can
also show a joint account flag if the judgment is attached to somebody else.
The service can show multiple types of judgment including:
Set Aside Judgment
Satisfied Judgment
CSA Judgment
CSA Set Aside
CSA Satisfied
High Court Judgment
High Court Judgment Satisfaction
High Court Judgment Set Aside
6.2.6 Land Registry
Users can confirm additional property details and assets using Land Registry data
within Connexus.
Where available, Land Registry price paid data is displayed first within this section
under the ‘Price Paid Information’ subtitle. This will tell you if and when a house has
been sold, the property type, whether it is a new build and whether it is freehold or
You can also submit a search to get Land Regsitry property ownership information
through a live check to the Land Registry under the subtitle ‘Property Ownership
Information’. This confirms if the individual owns the property or not, or if they are
an historical owner.
Where a match is obtained, the fields within the table will be populated with the
relevant information as you can see in (6y). A description of the fields and the
possible responses are detailed below:
Date Lodged – Date and time that your request was sent to the Land
Registry Property Ownership service
Name – The name that you submitted to Land Registry for the search
Match Result – The result of the request you submitted to Land Registry. If
the name you submitted matched Land Registry’s records, you will get one of
the match results below:
Single - means that the name supplied matches the registered owners
of the property or properties
Multiple - means that the name supplied matches the registered
owners of more than one of the properties. There can be multiple
registered properties at any one address – for example both the
freehold and leasehold titles, or 2 freeholds.
Historical – This will be populated if the name you submitted is a previous
owner of the property. If this is the case, it will show the word ‘True’ with
some dates. These are the dates that the name was the registered ownner of
the property.
FirstName Match Result – This could be populated with:
o Match – an exact match to the first name
o Partial – a partial match to the first name (could be an initial only, a
‘sounds like’ match e.g. Stephen or Steven or a match where up to
four letters are different e.g. Claire, Clare)
MiddleName Match Result – This could be populated with:
o Match – an exact match to the middle name
o Partial – a partial match to the middle name (could be an initial only, a
‘sounds like’ match e.g. Stephen or Steven or a match where up to
four letters are different e.g. Claire, Clare)
LastName Match Result – This could be populated with:
o Match – an exact match to the last name
o Partial – a partial match to the last name (could be an initial only, a
‘sounds like’ match e.g. Stephens or Stevens or a match where up to
four letters are different e.g. Davis, Davies)
Ownership – This could be populated with:
o Sole – The name is the only propriteor registered against the property
o Joint – The name is registered with another name as properitor of the
Tenure– This could be populated with:
o Freehold – The person owns the property outright
Leasehold – The person owns the property until the end of its lease
Title Number – The number of the title register of the property
The Land Regsitry Ownership information is available between 6am and 11pm each
6.2.7 Cohabitants
As well as the information returned on the individual you are searching for,
Connexus also returns data on people registered at the same address in a section
called Cohabitants. This includes current and historical cohabitants.
Information displayed for cohabitants includes name, Identity Barcode, date of birth
where available, years in recorded residence, telephone numbers and email
addresses. Where consented numbers are displayed, you can validate whether this
number is live and valid by clicking the V symbol. You can also do a Teleappend
look up from the UK Telephone Directory by selecting the telephone icon.
You can look at the full information available for cohabitants by clicking on their
name. This will take you to the cohabitant’s own ‘Identity page’.
6.2.8 Neighbours
Information on the neighbours of an individual is also displayed on the ‘Identity
As with the cohabitants section, the information presented in the Neighbours section
includes name, gender, identity barcode, date of birth where available, years in
recorded residence and telephone numbers/email addresses. The property number
is also displayed and as with the cohabitants section, landline and mobile validation
is available.
The neighbours section will display four properties either side of the individual’s
property by default but ‘View All’ can be clicked to see all properties within the
6.2.9 Address Linking
The address linking section could enable you to find a forwarding or previous
address for the individual, using various data or functionality. National Change of Address (NCOA)
If subscribed (restrictions apply), you can access forwarding addresses from Royal
Mail Redirection Data, where an individual has opted in for a forwarding address to
be used where they have re-directed their mail. To use the data set you need to
click on the ‘Lookup’ button (6z). This could return the forwarding address, which
can be clicked on to search for that address within Connexus or it could return the
words ‘No forwarding address found’ where there is no forwarding address available
from the file.
6a Credit Data Linked Addresses
If subscribed (restrictions apply), you can access forwarding and previous address
derived from credit data. The data may have been created if an individual has
notified their credit provider (e.g. bank or loan provider) that they have moved
house, or where an individual has applied for credit.
The functionality provides a live lookup to a credit data provider’s database, can
provide multiple previous or forwarding addresses for an individual. The input fields
for this search are automatically populated within Connexus (6a) but are editable
should you wish to change the input details. You can also choose to search for all
linked addresses (previous and forwarding) or just forwarding addresses using the
buttons underneath the search button (6b).
An example of the input fields and possible results can be seen below:
To add alias names or edit the address you want to submit, you can click the ‘Add
Alias/Edit Address’ bar (6c).
Multiple results can be returned for an individual (6d) with additional detail
Date of Address Link – the date that the supplier holds for the address
Link Type – shows if it is a new or previous address from the address
that you’re looking at
Level number – the number of levels away from the input address that
the linked address is e.g. if the linked address is not linked to the input
address but another address in between it is 1 level away from the input
Location link number – the number of the address link held with the
If you click on the tick icon next to the name in the results table you will see match
information including:
Person Type – showing if it is the same person as the input data or
potential alias
Match To – showing if it is matched to the main applicant (on the credit
account) or alias of main applicant
Match Type - showing if it is matched to the input data or data on the
supplier file
If you click on the tick icon next to the address in the results table you will see
match information including:
Street Level Match Type - showing exact, good or potential match
Property Level Match Type – showing exact, good or potential match GBG Consented Linked Addresses
A proprietary file, built by GBG, the linked address data allows you to see where the
individual has been seen at a previous or new address on consented data. Where
there is a linked address on GBG’s file, you will first see an icon highlighted on the
main results screen (6e).
When you click on this icon, you will be taken to the Linked Address section on the
person identity page where you will see a table such as the one below. Here you will
see First Seen and Last Seen dates (6f), as well as distance where available. The
‘First Seen Date’ is the date that the name was first seen at the address by GBG on
a consented database and the ‘Last Seen Date’ is the date that the name was last
seen at that address by GBG (i.e. the date that the record was removed from that
6.2.10 Radius search
Radius search can be used when the individual is no longer at the address to
identify if they have moved within a given mile radius. Using name, date of birth,
years in recorded residence and cohabitant details, the system provides potential
matches for the individual and scores the match based on confidence level. Where
the system provides an ‘EXACT MATCH’ this can be used as a forwarding address for
the individual. The full details for the individual at the new address can be seen by
clicking the individual’s name .
The Match levels are determined in the following way:
Exact Match - DOB AND Cohabitant matches AND dates of residency)
match OR (Cohabitant’s DOB match AND Residency)
Good Match - DOB match OR match cohabitants AND dates of
residency match.
Potential Match - Forename and Surname match (plus Middle Initial if
present) AND the dates of residency match.
Limited Match - Just a Forename and Surname match
There are some Tolerances built into the matching to allow for slight inconsistencies
in the data.
From GBG’s experience, Electoral Roll entries can sometimes overlap and DOB
information can be a digit out. To allow for this, the following tolerances are
Dates of Residency - If these dates are within 2 years, or the same
as the original record, then mark as a match.
DOB - Can be 1 year/month/day off from the original to still match.
Only one digit can be different though, e.g. 22/03/1983 wouldn’t
match 21/04/1984 as even though each figure is only one digit off, all
three values are incorrect, not just one.
The details of the individual you are currently viewing are separated and displayed
above the radius search results, as below (6g). The radius search is set to look
within 10 miles of the address. This can be increased or reduced to refine the search
as displayed in using the slider bar.
6.2.11 Property Details
Additional property information is displayed in the ‘Property’ section of the identity
page (6h). This includes information such as Multiple Residence flags, Delivery
Point Suffix, Postal Address Book Region, Address Key, Just Built flag, NHS Code,
Local Authority/Area/Ward Code, Easting/Northing and Latitude/Longitude. For
clarification, the data within this section is not linked to the individual, only to the
6.3 Property Identity Page
The Property Identity Page gives you further detail on the address and its
occupants. The Property Identity Page can be accessed from the main results screen
by clicking on the property address (6i).
The Property Identity page is divided into sections that can be scrolled to or
navigated to using the menu on the left-hand side of the screen (6j).
6.3.1 Property Details
The Property Details section of the Property Identity Page includes:
Address details
Rented property flag
Social Housin flag
Price Paid button – when clicked this will take you to the Zoopla website to
display property price information
Google Maps – this can be clicked to view the location of the property on a
map. The property can also be used on Street View once the map is activated
6.3.2 Property Information
Where a property is listed on the rented data file, there may be additional property
information listed within this section. This can include all of the fields listed in the
table below:
6.3.3 Current Occupants
This section of the Property Identity Page lists any occupants that appear on the
Current UK Edited Electoral Roll. These are listed in table format with additional
detail including the individual’s identity barcode, date of birth, phone numbers and
email address where available.
6.3.4 Other/Previous Occupants
This section lists any occupants that are not on the Current UK Edited Electoral Roll.
This does not necessarily mean that the individual is no longer an occupant, they
may have opted out of the Edited Electoral Roll or they may be listed on a
consented data source. The occupants are listed in table format with additional
details, such as below:
6.3.5 Utility Information
Where subscribed to Utility information (restrictions apply), you can view relevant
details of Gas and Electric information for the property such as below:
6.3.6 Property
Like on the Person Identity Page, additional property information is displayed in the
‘Property’ section of the Property Identity page. This includes information such as
Multiple Residence flags, Delivery Point Suffix, Postal Address Book Region, Address
Key, Just Built flag, NHS Code, Local Authority/Area/Ward Code, Easting/Northing
and Latitude/Longitude. For clarification, the data within this section is not linked to
the individual, only to the address.
6.4 Business Results
When subscribed, Connexus contains details of over 4 million businesses. This
includes financial details, current and resigned executive names, Directors’ home
addresses and more.
Businesses can be searched from the main search page using executive names,
organisation name or business descriptor. When you perform a search, business
results are shown on the main results screen in black (6k).
To view further details on the business you can either click on the organisation
name or name of an executive from the main results screen. This will take you to
the Business Identity Page.
6.5 Business Identity Page
Just like the Person Identity Page, the Business Identity Page contains all of the
details held on a business within Connexus. This is divided into sections which can
be either scrolled to or navigated to using the menu on the left-hand side of the
screen (6l).
6.5.1 Business Details
The Business Details section includes additional business information that is sourced
from a supplier that collects and updates information on businesses regularly to
provide the most up-to-date and accurate view of a company. This includes:
Company Registration Number
Telephone Number
Employee Size
Activity Description (what the business is listed as doing)
SIC (92) Code
Previous Company Name (where relevant)
Name Change Date (where relevant)
You can also search various websites for additional information on the business by
clicking one of the icons in the Web Search section (6m).
You can also click on Google Maps from this section to view the location of the
7.5.2 Financial Details
Financial Details for a business are listed in this section where available (6n). The
financial information is derived from Companies House information.
6.5.3 Executives
Current and resigned Executives are listed for businesses with additional details
Job title
Resigned Date
Home Address (where available)
Where a home address is listed for an Executive, this can be clicked on to take you
directly to the Property Identity Page for the address (6o).
6.5.4 Property Details
Like on the Person and Property Identity Pages, additional property information is
displayed in the ‘Property’ section of the Property Identity page. This includes
information such as Multiple Residence flags, Delivery Point Suffix, Postal Address
Book Region, Address Key, Just Built flag, NHS Code, Local Authority/Area/Ward
Code, Easting/Northing and Latitude/Longitude. For clarification, the data within this
section is not linked to the individual, only to the address.
7.0 Administration
An admin user has additional access rights and functionality as well as the ability to
manage users.
7.1 Administration
To access the administration area, click on ‘Administration’ from the top menu of
the dashboard (7p).
Once in the administration area, you can view additional details on your licence in
the various tabs on the page.
7.1.1 Organisation Details
You can view the details of your organisation setup and edit/add contacts to your
account in the ‘Details’ tab (7q). These are the contacts that GBG will use for any
queries on your account, these do not have to be users.
To add a contact, click one of the edit buttons on the screen, click Add Contact (7r)
and then click Save (7s).
7.1.2 Products
You can view which products you are subscribed to in the Products tab (7t) of the
administration area.
You can also view additional product settings on products that you are subscribed to
by clicking ‘View’ in the Settings column (7u). This will show you your licence start
and end dates, the number of users and all of the datasets or configuration options
that you are subscribed to.
7.1.3 Data Licences
The Data Licences tab (7v) of the Administration page shows all of the datasets
that you are subscribed to, along with your credit balance and the type of licence.
7.1.4 Sub Orgs
The Sub Orgs tab of the Administration areas allows you to view and edit details of
any of your Sub Organsations that you have set up. Sub Organisations allows you to
set up different groups of users within your organisations - this may be useful if you
have different departments using the product.
To add a Sub Organisation click ‘Add Sub Organisation’ (7w). To view or edit details
of an existing Sub Organisation click the View/Edit button (7x).
7.1.5 Users
To manage your users, click the ‘Users’ tab (7y) of the administration screen.
Here you can view all details of your existing users, add new users and deactivate
To edit existing user details, click the View/Edit option on the screen (7z). A new
window will open where you can edit the user’s details. To do this you should click
the Edit button on the screen (7a).
To deactivate users you should then change the status from Active to Inactive on
this screen (7b).
To add a new user click the ‘Add User’ button on the screen (7c). A new window
will now open where you can add your user details:
You can choose options for your user such as ‘Skip welcome screen’ (so the user
doesn’t see the dashboard).
Here you should also tick, which products the user should be subscribed to.
Connexus is an extremely powerful tool for identifying individuals. If you or your
users are having trouble using Connexus, please contact your first line of support
for assistance.
At GBG we are committed to Innovation, Quality and Excellence in everything we
do, therefore we feel it is important to monitor customer satisfaction regarding our
products to ensure future development meets the needs of your business.
If you have any feedback, at any time you can send this to
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