User Manual
Bulletin 1608P ProDySC Dynamic Voltage Sag Corrector
1608P— 200 Amp Models
Important User Information
Solid-state equipment has operational characteristics differing from those of electromechanical equipment. Safety Guidelines for the
Application, Installation and Maintenance of Solid State Controls (publication SGI-1.1 available from your local Rockwell Automation sales
office or online at http://www.rockwellautomation.com/literature/) describes some important differences between solid-state equipment and
hard-wired electromechanical devices. Because of this difference, and also because of the wide variety of uses for solid-state equipment, all
persons responsible for applying this equipment must satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application
of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements
associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the
examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in
this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment,
which may lead to personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property
damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.
SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.
BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may
reach dangerous temperatures.
IMPORTANT
Identifies information that is critical for successful application and understanding of the product.
ProDySC, Allen-Bradley, Rockwell Software, Rockwell Automation, and TechConnect are trademarks of Rockwell Automation, Inc. Trademarks not belonging to Rockwell Automation are property of
their respective companies.
Additional Resources
These documents contain additional information concerning related products from Rockwell Automation.
Resource
Description
Industrial Automation Wiring and Grounding Guidelines,
publication 1770-4.1
Provides general guidelines for installing a Rockwell
Automation industrial system.
Product Certifications website, http://www.ab.com
Provides declarations of conformity, certificates, and
other certification details.
You can view or download publications at http:/www.rockwellautomation.com/literature/. To order paper copies of
technical documentation, contact your local Allen-Bradley distributor or Rockwell Automation sales representative.
Table of Contents
Important User Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Additional Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inspecting and Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Location (Environment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Floor Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Bypass Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Circuit Breaker Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Electrical Terminations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing Terminations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3-Wire vs. 4-Wire Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3- Wire Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4- Wire Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Terminations and Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Dry Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Serial Communications Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ch 1 - Introduction
Ch 2 - Installation
Ch 3 - Communications
Ch 4 - Applying Power
Ch 5 - Display Screen
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voltage Sag Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
19
19
20
Voltage Sag Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Voltage Sag Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voltage Sag RMS Voltage Charts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voltage Sag Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
22
22
23
System Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Event Detail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
System Event Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Model Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Run System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Ch 6 - Maintenance
Ch 7 - Specifications and Dimensions
Preventative Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monthly Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-6 Month Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuse Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuse Rating Charts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transient Voltage Surge Suppressor (TVSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Breaker CBI, Safety Interlocks and Stored Energy . . . . . . . . . . . . . . . . . .
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approximate Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
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29
29
31
32
32
32
33
34
3
Table of Contents
Notes:
4
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
1
Introduction
The Allen-Bradley Bulletin 1608P ProDySC Dynamic Sag Corrector is
engineered to provide years of trouble-free voltage sag (dip) protection. The
patented DySC technology does not use batteries, requires only routine
maintenance, includes three-stage transient voltage surge suppression, and has
unparalleled energy efficiency. Most electronic devices found in industry today
are susceptible to power disturbances. A momentary sag in line voltage can reset
or damage sensitive production equipment. The ProDySC provides
instantaneous dynamic sag correction to help your equipment ride through these
common events. The ProDySC connects normal utility power directly to the
load until a voltage sag occurs. During a sag, the ProDySC inverter is activatedadding missing voltage to keep the load voltage within the normal range. When
utility power returns to normal, the inverter is deactivated and the ProDySC is
quickly ready to correct the next sag.
The ProDySC reports these voltage sag events through its integrated touch
screen display and provides system status, voltage sag notification and history,
runtime statistics and system history in a simple and intuitive touch-based user
interface.
Safety Considerations
The ProDySC is designed to operate in industrial applications. Follow these
guidelines to ensure that the safety and installation of the ProDySC are handled
with appropriate care.
SHOCK HAZARD: The ProDySC has high voltage remaining up to 5 minutes
after disconnection from the AC line. Touching exposed or disconnected
terminals, cables or parts of the ProDySC can lead to serious injuries or even
death. Wait for a minimum of 5 minutes before performing any service or
testing on the ProDySC after power is removed. High voltage remains if red LED
indicators above capacitor banks are lighted. Keep the cabinet doors closed and
locked to ensure proper cooling airflow and to protect personnel from
dangerous voltages inside the ProDySC.
ATTENTION: - To reduce the risk of fire or electric shock, install this ProDySC in
a temperature and humidity controlled, indoor environment, free of conductive
contaminants.
• Avoid installing the ProDySC directly near heat-emitting equipment such as ovens, heaters, or
furnaces.
• Ambient temperature must not exceed 40°C (104°F).
• Do not operate near water or excessive humidity (95% max).
• When punching or drilling holes for conduit fittings, take care to avoid dropping metallic particles
inside the enclosure as this can result in electrical damage.
• The system is not intended for outdoor use.
• The operating environment should be maintained within the parameters stated in this manual.
• Only authorized service personnel should perform service on the ProDySC.
• Ensure all power is disconnected before performing installation or service.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
5
Chapter 1
ATTENTION: Internal components can be easily damaged by electrostatic
discharge (ESD). Do not touch circuit boards or electronic components with
hands or metal objects. The ProDySC is not rated to directly power life support
equipment.
• Ensure the area around the ProDySC is clean and uncluttered.
• Observe all DANGER, CAUTION, and WARNING notices affixed to the inside and outside of the
equipment.
6
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
2
Installation
Installation Check List
Inspecting and Unpacking
Location (Environment)
Before proceeding, please take a few minutes to review the necessary steps to
install your ProDySC.
• All packing materials and restraints have been removed.
• The ProDySC is placed in its installed location.
• All conduits and cables are properly routed to the ProDySC.
• All power cables are properly terminated.
• A ground conductor is properly installed and terminated.
• If neutral connection is required that it is properly terminated on the
ProDySC.
• The area around the installed ProDySC is clean and dust-free.
• Adequate work space exists around the ProDySC.
• Adequate lighting is provided around the ProDySC.
• Operational checks have been reviewed and completed.
• Lift only at the base with a fork truck or pallet jack
• Carefully inspect the outer packaging for evidence of damage during
transit. Do not install a damaged cabinet. Report any damage to the carrier
and contact your local sales or service immediately.
• Check the ProDySC label for correct model number with the packaging
list to ensure you have received the correct voltage, current, and wiring
configurations.
• After removing the packaging material, inspect the contents for any
evidence of physical damage, and compare each item with the Bill of
Lading. If damage has occurred or shortages are evident contact your
carrier immediately.
The ProDySC must be installed in a protected environment. The location must
provide adequate airflow around the ProDySC in an atmosphere free from
excessive dust, corrosive fumes, or conductive contaminants. Do not operate the
ProDySC in an environment where the ambient temperature or humidity is
beyond the specified limits given in this manual.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
7
Chapter 2
Installation
Floor Mounting
The ProDySC is to be secured to the floor using fasteners and fittings appropriate
for the type of floor. Holes are provided in the base channels; see Figure 1 for
mounting dimensions.
Note: Top or bottom cable entry is allowed. See Figure 1 and Figure 2 on page 9.
Figure 1 - Bottom View Floor Mount Dimensions
Clearance
ProDySC doors hinge on both right and left. See Figure 26 on page 34 for
dimensions including door swing. Leave required clearances:
• Door swing must allow doors to open at least 90 degrees
• 12” [300mm] clearance on left side and rear for cooling airflow
• 4”[100mm] on right side for air filter clearance when right door opens
Bypass Switch
Installation of an external maintenance bypass switch is recommended for service
and/or maintenance. Typical switch arrangements are shown in Figure 3 on
page 10 and Figure 4 on page 11. Contact Rockwell Automation for
recommendations and requirements.
Circuit Breaker
Recommendations
Branch circuit protection upstream of the ProDySC is required. Recommended
circuit breakers and maximum allowed circuit breaker ratings are listed in
Table 1. Branch circuit protection rated less than the ProDySC current rating
may result in nuisance tripping.
Table 1 - Recommended Branch Circuit Protection
ProDySC Rating
200 A
8
Max. MCCB Rating
250 A
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Installation
Chapter 2
Electrical Terminations
The ProDySC must be installed by a qualified electrician, in compliance with all
local and national electric codes. The ProDySC input (line) and output (load)
terminals are located behind the right door. Terminal details are shown in
Figure 5 on page 12.
Accessing Terminations
For top entry remove the top gland plate, shown in Figure 2, to access input and
output terminals. This plate may be removed for drilling or punching holes for
conduit. Alternate bottom entry should utilize the bottom gland plate shown in
Figure 1. Access to the communications port is above the front doors, as shown in
Figure 6 on page 13. A separate conduit knock-out is provided for top entry of
communications conductors, as shown in Figure 2.
Note: When punching or drilling holes for conduit fittings, take care to avoid
dropping metallic particles inside the enclosure. Metallic contamination will void
the product warranty.
Figure 2 - Top Conductor Entry
0,1,080
>@&/($5$1&(
72%(0$,17$,1('
)5206,'($1'%$&.
/289(5('9(176
)253523(5&22/,1*
,2.12&.287
$5($
5(&200(1'('
)25723
&21'8,7(175<
6+2:1:,7+287
&29(5
'2256:,1*
WARNING: Metallic particles inside the enclosure will void the warranty.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
9
Chapter 2
Installation
3-Wire vs. 4-Wire
Configurations
ProDySC models are available for use with either 3-wire (L1, L2, L3) or 4-wire
(L1, L2, L3, N) sources. The input N conductor must be connected to 4-wire
models for proper operation. Do not connect a N conductor to 3-wire models.
3- Wire Models
Bulletin 1608P part numbers containing V3 are configured for 3-wire source (L1,
L2, L3) and 3-wire loads (X1, X2, X3). Do not connect a N conductor to 3-wire
models. Figure 3 shows the 3-wire ProDySC system wiring schematically,
including the recommended Bypass Switch.
Figure 3 - ProDySC 3-Wire Configuration
Note: The 3-wire ProDySC models rated greater than 240V have not been evaluated by
Underwriter's Laboratories, Inc.(R) for connection to a corner-grounded or ungrounded delta
power source. Contact Rockwell Automation Technical Support for assistance.
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Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Installation
4- Wire Models
Chapter 2
Bulletin 1608P part numbers containing V4 are configured for 4-wire source (L1,
L2, L3, N) and either 3-wire or 4-wire loads. The source N conductor must be
connected for proper operation of these models. Connect both input and output
N conductors to the bus bar labeled NEUTRAL (See Figure 5). Figure 4 shows
the 4-wire ProDySC system wiring schematically, including the recommended
Bypass Switch.
Figure 4 - ProDySC 4-Wire Configuration.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
11
Chapter 2
Installation
Electrical Terminations and
Ratings
Input terminal blocks are marked L1, L2, and L3 for the source connections.
Output terminal blocks are marked X1, X2, and X3 for the load connections (See
Figure 5). In 4-wire models only, connect both input and output N conductors to
the NEUTRAL bus bar. Do not connect to the NEUTRAL bus bar in 3-wire
models. The door must be closed and latched securely when the wiring is
completed.
Figure 5 - Electrical Terminations
• Input/Output mechanical lugs conductor range: AWG 6 to 350 kcmil [16 to 150 mm2]. Lugs require 5/16” hex key tool
for installation. Torque to 250 lb-in [28.2 N-m]. Lugs are mounted on threaded studs and may be removed if desired.
Studs are 3/8” [9.525mm] diameter and nuts should be torqued to 192 lb-in [21.7 N-m].
• "Neutral Bus and Ground Bus are provided with 3/8"-16 threaded studs (9.525mm diameter).
• Tighten nuts to 25 lb-ft (300 lb-in) [33.9 N-m]"
WARNING: The ProDySC must be safety-grounded according to the National
Electric Code. In addition, all local, state, and federal regulations applicable to
the installation of electrical systems as well as accident prevention regulations
must be strictly observed
12
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
3
Communications
Both dry contacts (relays) that indicate status and a Serial Communications Port
(RS-232) are available for monitoring the ProDySC.
Dry Contacts
Three relay contacts indicate ProDySC status. The contacts are form A and close
upon occurrence of the named event: (a) any SAG EVENT, when rms input
voltage drops below 88.5% of rated value; (b) OUTPUT OK, when output
voltage remains between 87% and 110%; and (c) a system ALARM event. The
relay contact ratings are 24V at 1A.
For access, remove the small metal cover from the top of the ProDySC
(See Figure 6).
• All wiring is to be Class 2, limited to 24 Volts, AC or DC.
• Acceptable wire gauges range from 24AWG to 12AWG (0.205-2.5mm2).
• Torque connections to 5.0 lb-in (0.6 N-m).
• For permanent installation of communications conductors, a standard
conduit knockout is located on the cabinet top (See Figure 2).
Figure 6 - Access Cover Location
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
13
Chapter 3
Communications
Serial Communications Port
The ProDySC serial port is a DE-9 female connector. The pin-out follows
standard RS-232 protocol: pin 2 is RxD, pin 3 is TxD and pin 5 is common
(return). All other pins are unused. Contacts are galvanically isolated from the
system power and grounds.
• Protection: The RS-232 port is ESD-protected to 15kV.
• Protocol: 57.6k bps, 8 data bits, one stop bit, no parity, flow control off
• Data packets are SLIP encoded (with 2 byte length field).
• Data accessible through this port includes load voltages, load currents,
status, and event and diagnostic logs.
• Consult Rockwell Automation technical support for specifications to the
ProDySC SLIP protocol.
Figure 7 - Serial Communications Port
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Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
4
Applying Power
• Before applying power to the ProDySC, make certain there are no metal
filings or any conductive debris in or on any components inside the
ProDySC.
• Verify ProDySC voltage rating matches ac source voltage.
• Ensure that all input/output wiring including grounding has been
completed, all covers are replaced, and that access doors are closed and
locked.
• Place the ProDySC internal circuit breaker in the OFF position.
• Apply power from the upstream branch protection device. Power will not
flow through to the load. The ProDySC touchscreen will become active.
• Place the ProDySC internal circuit breaker in the ON position.
• Ensure that the touchscreen displays "OK" in the upper left corner and
that the nominal voltage, current, and frequency in the status display are
correct.
• If a "Critical" or "Fatal" system event appears on the touch screen call for
technical support.
• Verify that the output (load) voltage is present and within its nominal
rating.
WARNING: The ProDySC is interlocked. Opening ProDySC doors while the
system is in operation will trip the internal circuit breaker and result in loss of
power to protected loads.
NOTICE: Cycling ProDySC input power in the sequence OFF--ON--OFF--ON within a one minute
period will cause a “Limit Cycle Timeout” alarm. In such case sag correction will be inhibited for
one minute, after which the alarm will automatically reset.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
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Chapter 4
Applying Power
Notes:
16
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
5
Display Screen
Overview
The ProDySC® touch screen display is a window to voltage sags and ProDySC
protection. The display provides system status, voltage sag notification and
history, runtime statistics and system history in a simple and intuitive touchbased user interface.
When the system first starts, a welcome screen displaying the ProDySC product
logo appears. This screen disappears after 5 seconds, when the “Home” screen
appears.
Note: The touch screen is optimized for use with a plastic stylus or bare finger.
At installation time perform the following
steps to configure your system:
Step 1: Press the "CONFIG" button
at the bottom of the “HOME” screen
(See Figure 8).
Figure 8 - Home Screen
Step 2: Begin calibration by pressing
"CALIBRATE TOUCH SENSOR"
(See Figure 9).
Figure 9 - System Configuration
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Chapter 5
Display Screen
Note: To recalibrate from any screen, hold anywhere on the screen for 10 seconds. You will see a
small progress bar at the bottom of the screen. When the progress bar reaches 100 percent, the
calibration screen will open.
Step 3: The "Touch Screen
Figure 10 - Touch Screen Calibration
Calibration" screen will then appear
(See Figure 10). Press and hold on the
center of the touch target, release when
the touch target begins to flash. Repeat
with the next two touch targets.
Step 4: The screen uses the new
calibration configuration. You can test
the calibration before saving by
pressing anywhere on the screen to
ensure the touch target appears where
you press. After testing, press the
"SAVE" button. Press the "BACK"
button to return to the "System
Configuration" screen.
Figure 11 - Set System Date and Time
Step 5: Set date and time by pressing
"SET SYSTEM CLOCK" in "System
Configuration." Press “SAVE” when
completed.
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Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Display Screen
Home Screen
Chapter 5
The "HOME" screen of the display provides a snapshot view of the status of the
entire system (See Figure 12). You can return to this screen from any other screen
by pressing the "HOME" button. After 5 minutes of inactivity (i.e. not pressing
the screen), the touch screen will automatically return to the “HOME” screen.
The “HOME” screen is divided into four main areas described inTable 2.
Figure 12 - Home Screen
Table 2 - Home Screen Description
Description
Status
Last Voltage Sag
Statistics
Main Menu
Function
Real-time system operation: available runtime, output line-to-neutral (L-N) or line-to-line (L-L) voltage (model dependent), load current, and
frequency
Rotating information about the last voltage sag: event start time, event duration, and sag depth
Summary view of ProDySC performance based on sags detected, plus a rotating display of last power-up date, elapsed time (since power up), and total
up-time
The menu buttons at the bottom of the screen navigate through:
STATUS: Displays the “System Status” screen
VOLTAGE SAGS: Displays the “Voltage Sag Log” screen
SYSTEM EVENTS: Displays the “System Event Log” screen
CONFIG: Displays the “System Configuration” screen
System Status
Figure 13 - System Status Summary
The "System Status" screen displays the real-time overall system status. Reach this
screen by pressing "STATUS" on the "HOME" screen or the “Status” area at the
top of the “HOME” screen
Figure 14 - - System Status Waveforms
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19
Chapter 5
Display Screen
Table 3 - System Status Description
Description
System Status
Function
Phase Status
Overall system status including current operational status, availability to correct sags, and internal cabinet temperature
Voltage, current, frequency, and static switch temperature are displayed for all phases. The percentage displayed following the voltage and
current is the percent of nominal value for the ProDySC. Nominal values are listed on the “View Model Information” screen.
Waveforms
A sample of a 4 cycle waveform that includes real-time line voltage, load voltage, or load current can be selected for display
Voltage Sag Events
A voltage sag is defined as the period when input RMS voltage drops to less than
88.5% of the rated DySC voltage. Details of each voltage sag and corresponding
ProDySC protection are captured and saved to the voltage sag log.
Voltage Sag Log
The "Voltage Sag Log" screen (See Figure 15) displays a list of the last 61 voltage
sags. Reach this screen by pressing "VOLTAGE SAGS" button on the "HOME"
screen.
Figure 15 - Voltage Sag Log
Table 4 - Voltage Sag Log Description
Description
Function
#
Unique ID within the list (0-60) to identify the voltage sag
Time
Start time and date of the voltage sag
Check Mark
Denotes the ProDySC protected the voltage sag
RMS %
Worst-case RMS voltage (percent of nominal) across all phases
Duration
Duration of the voltage sag
Note: Use the up/down arrows to navigate through the list. Press the “SELECT” button to view additional details about
the voltage sag
20
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Display Screen
Voltage Sag Detail
Chapter 5
Voltage Sag Detail" screen (See Figure 16) displays all information related to the
selected event. Details for the most recent sag event can also be accessed by
pressing anywhere in the Last Voltage Sag area of the HOME screen.
The worst-case RMS voltage recorded during the event is displayed in the upper
window along with the corresponding voltage percentage and the event duration.
Table 7 describes the remaining screen content.
Figure 16 - Voltage Sag Detail
Table 5 - Voltage Sag Detail Description
Description
Function
Sag Summary
ID: Unique ID within the list (0-60) to identify the voltage sag
Time: Start time of the voltage sag
RMS: Worst-case RMS voltage (L-N) and percent of rated voltage across all phases
Duration: Duration of the voltage sag
Frequency: Frequency of the line prior to the start of the voltage sag
Temperature: Internal temperature of the PRODySC prior to the start of the voltage sag
Sag Magnitude
Line Voltage: Line RMS voltage and percent of rated (L-N). Voltages ≤ 80% of nominal are
displayed in red.
Load Voltage: Load RMS voltage and percent of nominal (L-N).
The "Correction Result" is displayed in a box in the upper-right-hand corner of the "Event
Summary" section. The "Correction Result" conveys how the PRODySC performed correcting
the voltage sag. The possible values are:
Correction Result
Protected: The output RMS voltage on all phases is ≥ 85 percent of nominal and the PRODySC
correction was active for the duration of the voltage sag (will be displayed in green).
Run Error: An unexpected system event occurred during the sag (will be displayed in orange)
Run Inhibited: The PRODySC system was inhibited when the sag occurred (will be displayed
in orange).
Note: The "Voltage Sag Detail" for the most recent event can also be accessed by pressing the "Last Voltage Sag" area of the "HOME"
screen.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
21
Chapter 5
Display Screen
Voltage Sag RMS Voltage
Charts
The line and load RMS voltage (L-N) of each phase is recorded for 8 cycles prior
to the start of the voltage sag followed by the first 300 cycles of the voltage sag
(See Figure 17). Reach this screen by pressing "CHARTS" on the "Voltage Sag
Detail" screen as shown in Figure 16 on page 21.
Figure 17 - - RMS Voltage Charts
Line voltage is shown in red and load voltage is shown in green. By pressing the
check boxes in the right column, you can toggle each data series Off and On as
well as enable y-axis auto-scaling.
Note: 300 cycles = 5.0 seconds at 60 Hz or 6 seconds at 50 Hz.
Voltage Sag Notification
While the voltage sag is in-progress, a flashing red box in the upper left-hand
corner will display "SAG-IN-PROGRESS." This box will appear on every screen
until the voltage sag ends. See Figure 18.
Figure 18 - Voltage Sag Detected
22
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Display Screen
System Events
Chapter 5
The ProDySC tracks all operational events which are classified into five groups
based on severity.
Table 6 - System Event Description
Description
Function
Informational
Purely informational. No action is required.
Auto-Resetting
The PRODySC will reset within 60 seconds. No user action is required.
User Attention
User action may be required to correct a problem. The PRODySC will reset 60
seconds after the error condition is corrected.
Manual-Reset
For system events that cause circuit breaker CBI to open a manual reset of the
DySC system will be required.
Call Service
For events classified as Call Service, factory trained service support will be
required. Contact Rockwell Automation technical support.
System Event Log
The "System Event Log" screen displays a list of the last 40 system events in
chronological order (See Figure 19). Reach this screen by pressing "SYSTEM
EVENTS" on the "HOME" screen.
Figure 19 - System Event Log
Table 7 - System Event Log Description
Description
#
Function
Unique ID (0-39) to identify the system event (unique within the list)
Time
Start time of the system event
Name
Short name of the system event.
Severity
Severity of the system event
Note: Use the up/down arrows to navigate through the list. Press the “SELECT” button to view additional detail about the system event.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
23
Chapter 5
Display Screen
System Event Detail
The "System Event Detail" screen is displayed when a specific system event is
selected by pressing on the "SELECT" button on the "SYSTEM EVENT LOG"
screen (See Figure 19 on page 23). It provides detailed information that was
recorded during the event (See Figure 20).
Figure 20 - System Event Detail
Table 8 - System Event Detail
Description
Time/Duration
24
Function
Time: Date and start time of the system event
Duration: The amount of time the event lasted.
Type
Event ID: Unique ID within the list (0-39) to identify the event.
Code: Abbreviation of the event followed by a numeric event code in parentheses. (For a
list of codes and abbreviations see Table 10 on page 30
Severity: Severity of the event
Description: Name of the event see Table 10 on page 30
Component
Location: The location in the system where the event originated (i.e. Phase A, Phase B,
Phase C, etc.).
Area: The specific area within the location where the event originated (i.e. Inverter, etc.).
Reading: a data value relevant to the System Event may be recorded in some cases, e.g.,
detail for an “Inverter Over-Current” alarm would include a reading of the causal high
current value. The reading “N.A.” is displayed if no appropriate data value exists.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Display Screen
Chapter 5
System Event Notification
When the ProDySC system first detects an event condition, the "System Fault
Detection" dialog box will be displayed (See Figure 21). Within the "System Fault
Detection" box, the name, severity, and location of the event will be displayed.
Figure 21 - System Fault Detection
Pressing the "OK" button will open the "System Event Detail" screen. The event
will appear in the event list after the event is over. The window can be closed by
pressing the "CANCEL" button or waiting 15 seconds.
When the event condition clears, a new dialog box will be displayed. Press "OK"
to view the complete event detail, or "CANCEL" to close the dialog box (See
Figure 22).
Figure 22 - System Fault Detection - Cleared
If a "Call Service" severity event is detected, record the event details including:
name, description, location, and reading. Contact product support immediately.
If the event clears, the touch screen will automatically go back to normal
operation.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
25
Chapter 5
Display Screen
System Configuration
Press the "CONFIG" button at the bottom of the “HOME” screen to enter the
“System Configuration” screen (See Figure 23). The “SET SYSTEM CLOCK”
and “CALIBRATE TOUCH SENSOR” functions are described at the start of
this chapter.
Figure 23 - System Configuration
Model Information
Touch “VIEW MODEL INFORMATION” to go to the “Model Information”
screen. (See Figure 24).
Figure 24 - Model Information
Table 9 - Model Information
Description
Model Details
Unit Details
26
Function
Model Number: System Model number
Serial Number: System serial number
System Rating: System voltage and current ratings
Node: The location index for the details listed to the right
Firm: The firmware version for the location indexed.
Type: Unique code specifying firmware part number for the location indexed.
Serial: The serial number for the location indexed
Volts: The rated voltage for the locations
Amps: The rated current for the location indexed
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Display Screen
Chapter 5
Run System Tests
Press the "RUN SYSTEM TESTS" to enter the “System Tests” screen. Press “2
MINS” to run the system fans for 2 minutes (See Figure 25).
Figure 25 - System Tests
Diagnostics Mode
This is not a user function. It is numerical code protected for authorized service
personnel.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
27
Chapter 5
Display Screen
Notes:
28
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
6
Maintenance
Preventative Maintenance
The ProDySC requires very little preventative maintenance. The ProDySC
should be checked periodically for proper air flow and status indicator operation.
Monthly Checks
• Ensure the touch screen display is working and no active events are
displayed.
• Update system time, if needed, Figure 11 on page 18.
• Use a soft cloth to clean the touch display. DO NOT USE harsh detergent,
abrasive sponges, alcohol, ammonia, toluene, or acetone on the touch
display.
• Ensure air intake and exhaust filters are not covered or obstructed.
3-6 Month Checks
• Check air filters and clean when necessary.
– Air filters for the ProDySC will require periodic cleaning, with the
frequency depending on the environment. Filters are located on the
front side of the ProDySC, and can be accessed with the door closed.
The ProDySC need not have power removed for this operation.
Remove the grill covers by unscrewing the knurled nuts; the washable
foam filter pads are behind the grill cover. Gently wash the foam filter
pads as needed with a light non-abrasive soap and water mixture.
Towel-dry; do not wring-out. Place the filter and grill cover back into
their location and replace the screw caps by rotating clockwise until
finger tight. Replace filter if damaged. Consult Rockwell Automation
technical support for replacement filters. Replacement filters must be
no more restrictive to air flow than the original equipment filters.
• Check fan for proper operation.
– Tap on “CONFIG” on the touch screen display. Tap on “Run System
Test”. This will bring up a “System Test” screen to test the fans. After
tapping the “Fan Test” button, you should hear the fans run for two
minutes.
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
29
Chapter 6
Maintenance
Table 10 - System Event Table
Event
Code
1
Code Name
POWER_ON
Full Name
DySC Power On
Severity
Area
Informational
Unit
Event Description
Event Resolution
Power re-applied to the DySC.
No action needed.
4
T_FAN_ST
Fan Test Start
Informational
Unit
Start acknowledgment of DySC fan test.
No action needed.
5
T_IN_ST_1
Inverter Test (.5 cycles) Start
Informational
Unit
Start acknowledgment of DySC 0.5 cycle inverter test.
No action needed.
6
T_IN_ST_2
Inverter Test (3 cycles) Start
Informational
Unit
Start acknowledgment of DySC 3 cycle inverter test.
No action needed.
7
T_IN_ST_3
Inverter Test (5.5 seconds) Start
Informational
Unit
Start acknowledgment of DySC 5.5 second inverter test.
9
EXTERNAL
External Inhibit
Auto-Resetting
Inverter
Controller is inhibited by another phase controller.
11
RUN_TO
Inverter Run Timeout
Auto-Resetting
Inverter
DySC inverter had a total cumulative runtime of more than rated.
No action needed.
Review event details from other phase
controllers.
No action needed.
12
LIM_CYCLE
Inverter Limit Cycle Timeout
Auto-Resetting
Inverter
Power was re-applied more than once within a 58 second period.
13
STAT_OT
Static Switch Over-Temperature
User Attention Static Switch
Static switch heatsink temperature was greater than maximum rating.
14
OVERLOAD
Overload
User Attention
Unit
Inverter inhibited because load current exceeded maximum rating.
15
DC_OV
DC Bus Over-Voltage
User Attention
Inverter
Positive or negative half of DC bus voltage exceeded maximum rating.
16
CNTRL_UV
Controller Power Under-Voltage
User Attention
Inverter
17
OUTPUT_UV
Output Under-Voltage
User Attention
Inverter
DySC control power supply is out of tolerance.
DySC output voltage was less than 80% of nominal during sag correction. Sag
condition likely outside of DySC specification.
18
INV_OC
Inverter Over-Current
User Attention
Inverter
Inverter current exceeded maximum rating during sag correction.
19
DC_UV
DC Bus Under-Voltage
User Attention
Inverter
DC bus voltage below operational range.
20
OUTPUT_OV
Output Over-Voltage
Call Service
Inverter
DySC output voltage was greater than 115% of nominal during sag correction.
25
SYNC_ERR
31
CONFIG
32
CNTRL_MEM
Controller Memory Busy
33
UNBALANCE
Start-Up Test: DC Bus Unbalance
34
AC_V_CHK
35
36
No action needed.
Verify ambient temperature is within
DySC specification. Check for damaged
fans. Check for dirty or obstructed air
Reduce load. In parallel DySC systems,
verify proper current sharing among
slave cabinets.
Verify line voltage is within ratings.
Verify proper DySC application.
Call service.
Verify DySC is online and line voltage is
within ratings. Call service.
Verify line voltage is within ratings.
Verify proper DySC application.
Verify load current is within ratings.
Verify mechanical bypass switch is
open. Verify proper DySC application.
Verify line voltage is within ratings.
Call service.
Call service.
Line Synchronization Error
Call Service
Inverter
Inverter not synchronized to line when sag detected.
Call service.
Configuration Alert
Call Service
Inverter
Controller configuration has changed.
Call service.
Auto-Resetting
Inverter
Controller is loading new data into Flash memory.
No action needed.
Call Service
Inverter
Positive and negative halves of the DC bus did not charge equally during power up.
Call service.
Start-Up Test: AC Voltage Check
Call Service
Inverter
Output voltage was detected out of tolerance during the start-up test.
Call service.
ROLL_CALL
Start-Up Test: Controller Roll Call Timeout
Call Service
Unit
Controller communication problem detected during start-up test.
Call service.
COM_VER
Start-Up Test: Communication Compatibility Mismatch
Call Service
Unit
Firmware communication compatibility problem detected during start-up test.
Call service.
37
CNFG_TO
Start-Up Test: Controller Configuration Timeout
Call Service
Unit
Controller communication problem detected during start-up test.
Call service.
38
CNFG_ERR
Start-Up Test: Controller Configuration Mismatch
Call Service
Unit
Controller firmware configuration problem detected during start-up test.
Call service.
39
FIRM_TO
Start-Up Test: Controller Firmware Check Timeout
Call Service
Unit
Controller communication problem detected during start-up test.
Call service.
40
FIRM_DIFF
Start-Up Test: Controller Firmware Revision Mismatch
Call Service
Unit
Controller firmware revision mismatch detected during start-up test.
Call service.
41
SRL_TO
Start-Up Test: Controller Serial Number Check Timeout
Call Service
Unit
Controller communication problem detected during start-up test.
Call service.
30
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter 6
Event
Code
42
Maintenance
Code Name
SRL_DIFF
Full Name
Start-Up Test: Serial Number Mismatch
Severity
Informational
Area
Unit
Event Description
Controller serial number mismatch detected during start-up test.
Event Resolution
No action needed.
44
46
T_INV_TO
Inverter Test Timeout
Call Service
Unit
Phase control board failed to respond to Comm board's Inverter test.
Call service.
DOOR_OPEN
DySC Cabinet Door Open
Manual Reset
Unit
DySC door was opened. Mechanical bypass commanded.
47
CRIT_OT
Critical Over-Temperature
Manual Reset
Unit
Internal DySC temperature exceeded maximum rating. Mechanical bypass
commanded.
48
FUSE_OPEN
Fuse Open
Call Service
Unit
One of the DySC fuses was detected open. Mechanical bypass commanded.
Close door. Manually reset DySC.
Verify ambient temperature is within
DySC specification. Check for damaged
fans. Check for dirty or obstructed air
filters. Manually reset DySC.
Call service.
49
OPEN_SCR_A
Open SCR Phase A
Call Service
Static Switch
The SCR on the phase A module was detected open.
Call service.
50
OPEN_SCR_B
Open SCR Phase B
Call Service
Static Switch
The SCR on the phase B module was detected open.
Call service.
51
OPEN_SCR_C
Open SCR Phase C
Call Service
Static Switch
The SCR on the phase C module was detected open.
Call service.
53
DYN_BRAKE
Dynamic Brake Error
Call Service
Unit
A problem was detected with the DySC dynamic brake controller.
Call service.
58
PLC_ERR
Programmable Logic Controller Error
Call Service
PLC
PLC error detected.
Call service.
59
PLC_ST_MM
Programmable Logic Controller State Mismatch
Call Service
Unit
PLC feedback error detected.
Call service.
Fuse Replacement
Fast-acting fuses are included to protect the ProDySC in the event of a load short circuit. If the screen is dark when power is
applied, it may indicate a blown fuse. Check the fuse(s) for continuity.
WARNING: Turn the power to the ProDySC off by placing the Bypass Switch into “BYPASS” or opening the branch circuit
breaker before replacing the fuse. Failure to comply with this warning can result in injury or death.
The ProDySC has high voltage remaining up to 5 minutes after disconnection from the AC line. Touching exposed or
disconnected terminals, cables or parts of the ProDySC can lead to serious injuries or even death. Wait for a minimum of 5
minutes before performing any service or testing on the DySC after power is removed.
Keep the cabinet doors closed to ensure proper cooling airflow and to protect personnel from dangerous voltages inside
the ProDySC.
IMPORTANT
A qualified electrician must replace the fuse. Open the front cabinet door(s) to access the fuse holders and fuses.
To maintain protection of the ProDySC, be sure to replace the fuse with the same type and rating. These fuses are
available from the factory. Provide the factory with the ProDySC model number located on the outside of the enclosure.
31
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter 6
Maintenance
Replace fuse with the same type or equivalent cross-referenced rating. You may
order these fuses through Rockwell Automation or the manufacturer listed.
Fuse Rating Charts
Table 11 - Pro DySC Fuse Ratings
Fuse Reference
Fuse Location
Fuse Rating
Manufacturer
Part Number
F1, F2, F3
Main Cabinet: Main Power Input
600A/500V
Mersen A50QS600-4IL
F4, F5, F6
Main Cabinet: Cross-Coupling Transformer
100A/600V
Mersen AJT100
F7, F8, F9 (3 wire models only)
Main Cabinet: Neutral Forming Transformer
4A/600V
Mersen TRS4R
F10, F11 (200-220V models)
Main Cabinet: Input Control Transformer
2A/600V
Mersen TRS2R
F10, F11 (380-480V models)
Main Cabinet: Input Control Transformer
1A/600V
Mersen TRS1R
F12, F13
Main Cabinet: Cross Coupler Auxiliary
2A/600V
Mersen ATQR2
F14, F15 (200-220V models)
Main Cabinet: Output Control Transformer
8A/600V
Mersen TRS8R
F14, F15 (380-480V models)
Main Cabinet: Output Control Transformer
4A/600V
Mersen TRS4R
F16, F17, F18, F20
Main Cabinet: TVSS Input
40KA surge / 600V
Mersen VSP40-2
F19
Main Cabinet: Input Control Transformer
4A/600V
Bussmann FNQ-R-4
F1, F2
Power Module (x3): Voltage Feedback
2A/600V
Mersen ATQR2
F3
Power Module (x3):
--
Not Field Replaceable
F4, F5, F6, F7
Power Module (x3): Dynamic Brake
20A/600V
Mersen ATM20
Transient Voltage Surge
Suppressor (TVSS)
The ProDySC includes an internal TVSS device (or SPD), protecting the output
(load). Indicator lights on the TVSS show if surge protection is active. Power to
the TVSS module may be removed by opening the block of fuses F16-F17-F18F20. F20 is present only in 4-wire models.
Circuit Breaker CBI, Safety
Interlocks and Stored Energy
If the cabinet doors are opened while the ProDySC is operating the circuit
breaker CBI will be automatically opened and load power will be interrupted.
Doors should be kept locked to avoid this situation. CBI is rated 250A, 3-pole,
with thermal-magnetic trip and automatic shunt trip capability.
The ProDySC includes a fast-discharge circuit to quickly dissipate stored energy
when the internal circuit breaker CBI is opened. CBI may be operated
automatically by the door interlock switches or other protection devices. CBI
can also be operated manually. The recommended procedure for performing any
service inside the ProDySC begins with opening CBI before removing upstream
power.
If the upstream power is interrupted before CBI is opened the fast-discharge
circuit will not be triggered. In that case wait at least 30 minutes before opening
the ProDySC doors to avoid exposure to charged capacitors. High voltage
32
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Chapter
7
Specifications and Dimensions
Table 12 - Technical Specifications 200 A ProDySC
Electrical Input/Output (Normal Mode—Static Switch)
Connection Configuration
Series-connected with load. Under normal line condition, the static switch passes utility voltage directly to the load
Standard Input Voltages
3-phase: 208, 380, 400, 415, 480V1
Voltage Range
± 10%
Current Overload (Static Switch)
150% @ 30Sec., 400% @ 5 Sec., 600% @ 0.5 Sec.
Frequency
50/60 Hz Auto Sensing
Frequency Range
48 -62 Hz
TVSS
Output SPD, 25kA/mode. Protects L-L & L-G on all models; L-N & N-G (4-wire models)
Efficiency
> 99% @ 480V
Electrical Output (Sag Correction Mode - Inverter)
Output Voltage
Pre-sag rms voltage
Voltage Regulation
± 5% typical, +5 % / -13% of nominal max
ProDySC Output Current
200 ARMS 2 Not rated for DC loads; max. allowable 2% DC loading
Crest Factor (at nameplate rms load)
1.45
Voltage Waveform
Sine wave
Voltage Sag Correction Times
Single Event
3 phase 87% to 50% Voltage Remaining
5 seconds
All three phases to zero voltage remaining
3 cycles, based on nameplate ratings with a power factor of 0.7, and frequency of 60Hz
Multiple Event
Max Sag Correction Time
5 seconds cumulative usage
Sequential Sag Recovery
0 seconds (assuming cumulative run-time available)
Full Recovery Time
Max 5 minutes
Mechanical
Enclosure Ratings
NEMA 1 (IP20)
Cable Entry
Top or Bottom
Cooling
Filtered Forced Air
Access
Front for servicing and connections
Audible Noise
less than 60 dBA at 1m
Weight
1470 lb (667 kg)
Environmental
Ambient Temperature
0 to 40°C
Storage Temperature
-40°C to 75°C
Relative Humidity
0 to 95% non-condensing
Altitude
Rated current available to 1000m (3300ft). De-rate output current 10% per 1000m, from 1000m to 3000m (9900ft).
Safety and Compliance
Agency Approvals
cULus Listed (UL 1012)
Standards Compliance
Exceeds SEMI F47 Standard; IEEE Std C62.41.1 and UL 1449 3rd Ed. compliant
1. ProDySC has not been evaluated for use in Corner Grounded or Ungrounded Delta Power Systems in systems rated over 240V.
2. When using ProDySC with motor drive loads, either insert 3% to 5% line reactance at ProDySC output or limit motor drive loads to 60% of ProDySC rating
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
33
Chapter 7
Specifications and Dimensions
Table 13 - Heat Dissipation
Rating (V)
208V
480V
Approximate Dimensions
Heat Loss (W)
1035
1325
Heat Loss (Btu/h)
3534
4524
Dimensions are shown in inches (millimeters). Dimensions are not intended to
be used for manufacturing purposes.
Figure 26 - 200 A ProDySC Dimensions
0,1,080
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34
Efficiency (%)
98.6%
99.2%
Rockwell Automation Publication 1608P-UM003A-EN-P - September 2013
Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products.
At http://www.rockwellautomation.com/support, you can find technical manuals, technical and application notes, sample
code and links to software service packs, and a MySupport feature that you can customize to make the best use of these
tools. You can also visit our Knowledgebase at http://www.rockwellautomation.com/knowledgebase for FAQs, technical
information, support chat and forums, software updates, and to sign up for product notification updates.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer
TechConnectSM support programs. For more information, contact your local distributor or Rockwell Automation
representative, or visit http://www.rockwellautomation.com/support/.
Installation Assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this
manual. You can contact Customer Support for initial help in getting your product up and running.
United States or Canada
1.440.646.3434
Outside United States or Canada
Use the Worldwide Locator at http://www.rockwellautomation.com/rockwellautomation/support/overview.page, or contact your local
Rockwell Automation representative.
New Product Satisfaction Return
Rockwell Automation tests all of its products to help ensure that they are fully operational when shipped from the
manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.
United States
Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your
distributor to complete the return process.
Outside United States
Please contact your local Rockwell Automation representative for the return procedure.
Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this
document, complete this form, publication RA-DU002, available at http://www.rockwellautomation.com/literature/.
Publication 1608P-UM003A-EN-P - September 2013
Copyright © 2013 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A
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