Use & Care Manual

With Installation Instructions for the Installer

Electric Residential

Water Heaters

with Electronic Control (Demand Response Ready)

The purpose of this manual is twofold: one, to provide the installer with the basic directions and recommendations for the proper installation and adjustment of the water heater; and two, for the owner–operator, to explain the features, operation, safety precautions, maintenance and troubleshooting of the water heater. This manual also includes a parts list.

It is imperative that all persons who are expected to install, operate or adjust this water heater read the instructions carefully so they may understand how to perform these operations. If you do not understand these instructions or any terms within it, seek professional advice.

Any questions regarding the operation, maintenance, service or warranty of this water heater should be directed to the seller from whom it was purchased. If additional information is required, refer to the section on

“If you need service.”

Do not destroy this manual. Please read carefully and keep in a safe place for future reference.

!

Recognize this symbol as an indication of Important Safety

Information!

®

LISTED

786H

AP22673 Rev 01

2

Safety Information

Safety Precautions . . . . . . . 3, 4

Installation Instructions

Location . . . . . . . . . . . . . . . . . 5

Water Connections . . . . . . . . 6

Electrical Connections. . . . . . 8

Insulation Blankets . . . . . . . . .9

Water Heater Energy Cover

Installation Instructions . . . . .10

Pipe Insulation . . . . . . . . . . . .11

Installation Checklist . . . . . . .12

Operating Instructions

Safety Controls . . . . . . . . . . 13

Water Temperature . . . . . . . .14

Electronic Control

Operation . . . . . . . . . . 15 - 16

Error Codes for

Electronic Control . . . . . . . . .17

EcoPort (CTA-2045) . . . 18, 19

Care and Cleaning

Draining . . . . . . . . . . . . . . . . 20

Maintenance . . . . . . . . . . . . . 20

Extended Shut-Down . . . . . 21

Troubleshooting Tips

Before You Call

For Service . . . . . . . . . . . . . . 22

Customer Service

Parts List . . . . . . . . . . . . . . . . 23

Wiring Diagram . . . . . . . . . 25

If You Need

Service . . . . . . . . . . . . . . . . . 28

FOR YOUR RECORDS

Write the model and serial numbers here:

#

#

You can find them on a label on the appliance.

Staple sales slip or cancelled check here.

Proof of the original purchase date is needed to obtain service under the warranty.

READ THIS MANUAL

Inside you will find many helpful hints on how to use and maintain your water heater properly. Just a little preventive care on your part can save you a great deal of time and money over the life of your water heater.

You’ll find many answers to common problems in the Before

You Call For Service section. If you review our chart of

Troubleshooting Tips first, you may not need to call for service at all.

READ THE SAFETY INFORMATION

Your safety and the safety of others are very important. There are many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

!

This is the safety alert symbol. Recognize this symbol as an indication of Important Safety Information!

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER”, “WARNING”, “CAUTION” or

“NOTICE”.

These words mean:

!

DANGER

An imminently hazardous situation that will result in death or serious

injury.

!

!

WARNING

A potentially hazardous situation that could result in death or serious injury and/or damage to property.

CAUTION

A potentially hazardous situation that may result in minor or moderate

injury.

NOTICE:

a specific condition.

!

DANGER!

WATER TEMPERATURE SETTING

Safety and energy conservation are factors to be considered when selecting the water temperature setting of water heater’s thermostat. Water temperatures above 125°F (52°C) can cause severe burns or death from scalding. Be sure to read and follow the warnings outlined on the label pictured below. This label is also located on the water heater near the thermostat access panel.

Time/Temperature Relationship in Scalds

D A N G E R

HOT

BURN

Water temperature over 125 °

can cause severe burns

F (52°C)

instantly or death from scalds.

Children, disabled and elderly are at highest risk of being scalded.

See instruction manual before setting temperature at water heater.

Feel water before bathing or showering.

Temperature limiting valves are available, see manual.

Water Temperature

120°F (49°C)

125°F (52°C)

130°F (54°C)

135°F (57°C)

140°F (60°C)

145°F (63°C)

150°F (66°C)

155°F (68°C)

Table courtesy of Shriners Burn Institute

Time To Produce a Serious Burn

More than 5 minutes

1 1 /

2

to 2 minutes

About 30 seconds

About 10 seconds

Less than 5 seconds

Less than 3 seconds

About 1 1 /

2

seconds

About 1 second

The chart shown above may be used as a guide in determining the proper water temperature for your home.

!

DANGER: Households with small children, disabled, or elderly persons may require a 120°F (49°C) or lower thermostat setting to prevent contact with “HOT” water.

The temperature of the water in the heater is regulated by the electronic control and surface mounted temperature sensors.

DO NOT attempt to set the temperature by removing the electronic control or lower access panel. See the electronic control operation section of this manual.

!

DANGER: Hotter water increases the potential for

Hot Water SCALDS .

NOTICE: When used in Advanced Loadup demand response applications a thermostatic mixing valve conforming to ASSE 1017 shall be installed on the hot water supply line following all manufacturer installation instructions. See page 18 for additional installation information.

NOTICE: Mixing valves are recommended for reducing point of use water temperature by mixing hot and cold water in branch water lines. It is recommended that a mixing valve complying with the Standard for

Temperature Actuated Mixing Valves for Hot Water

Distribution Systems, ASSE 1017 be installed. See page

13 for more details and contact a licensed plumber or the local plumbing authority for further information.

3

4

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.

Be sure to read and understand the entire Use and Care Manual before attempting to install or operate this water heater. It may save you time and cost. Pay particular attention to the

Safety Instructions. Failure to follow these warnings could result in serious bodily injury or death. Should you have problems understanding the instructions in this manual, or have any questions, STOP, and get help from a qualified service technician, or the local electric utility.

FOR INSTALLATIONS IN THE STATE OF CALIFORNIA

California Law requires that all new and replacement water heaters, and all existing residential water heaters, must be braced, anchored, or strapped to resist falling or horizontal displacement due to earthquake motion. At a minimum, any water heater shall be secured in accordance with the California Plumbing Code, or modifications made thereto by a city, county, or city and county pursuant to Section 17958.5. Generic instructions for California titled “Guidelines for Earthquake Bracing Residential Water Heaters” can be obtained by:

• Writing the California, Department of General Services, Division of State Architect, 1102 Q

Street, Suite 5100, Sacramento, CA 95814

• Calling (916) 445-8100

• Following web address: https://www.dgs.ca.gov/-/media/Divisions/DSA/Publications/gas_shutoff/waterheaterbracing

SAFETY PRECAUTIONS

Have the installer show you the location of the circuit breaker and how to shut it off if necessary. Turn off the circuit breaker if the water heater has been subjected to overheating, fire, flood, physical damage or if the ECO fails to shut off.

●

Read this manual entirely before installing or operating the water heater.

●

Use this appliance only for its intended purpose as described in this Use and Care

Manual.

● Be sure your appliance is properly installed in accordance with local codes and the provided installation instructions.

●

DO NOT attempt to repair or replace any part of your water heater unless it is specifically recommended in this manual.

All other servicing should be referred to a qualified technician.

READ AND FOLLOW THIS SAFETY INFORMATION

CAREFULLY.

SAVE THESE INSTRUCTIONS

Installing the water heater.

The location chosen for the water heater must take into consideration the following:

Local Installation Regulations

This water heater must be installed in accordance with these instructions, local codes, utility codes, utility company requirements or, in the absence of local codes, the latest edition of the National

Electrical Code. It is available from some local libraries or can be purchased from the National Fire Protection Association,

Batterymarch Park, Quincy, MA 02269 as booklet ANSI/NFPA 70.

NOTICE: DO NOT install the water heater in attics where the temperature may exceed 150°F

(66°C).

Location

Locate the water heater in a clean dry area as near as practical to the area of greatest heated water demand. Long uninsulated hot water lines can waste energy and water.

Place the water heater in such a manner that the upper electronic control and the lower access panels can be removed to permit inspection and servicing such as removal of elements or checking controls.

The water heater and water lines should be protected from freezing temperatures.

DO NOT install the water heater in outdoor, unprotected areas.

Make certain the floor underneath the water heater is strong enough to sufficiently support the weight of the water heater once it is filled with water.

!

CAUTION: The water heater should not be located in an area where leakage of the tank or connections will result in damage to the area adjacent to it or to lower floors of the structure. Where such areas cannot be avoided, it is recommended that a suitable catch pan, adequately drained, be installed under the water heater.

B

A— Diameter of water heater plus 2 ″ min.

B— Maximum 2 ″

A To open drain, line should be at least 3/4 ″ ID and pitched for proper drainage.

NOTICE: Auxiliary catch pan MUST conform to local codes.

Catch Pan Kits are available from the store where the water heater was purchased, or any water heater distributor.

Inspect Shipment

Inspect the water heater for possible damage. Check the markings on the rating plate of the water heater to be certain the power supply corresponds to the water heater requirements.

5

6

Installing the water heater

Thermal Expansion

Determine if a check valve exists in the inlet water line. Check with your local water utility. It may have been installed in the cold water line as a separate back flow preventer, or it may be part of a pressure reducing valve, water meter or water softener. A check valve located in the cold water inlet line can cause what is referred to as a “closed water system” . A cold water inlet line with no check valve or back flow prevention device is referred to as an

“open” water system.

As water is heated, it expands in volume and creates an increase in the pressure within the water system. This action is referred to as “thermal expansion” . In an “open” water system, expanding water which exceeds the capacity of the water heater flows back into the city main where the pressure is easily dissipated.

A “closed water system” , however, prevents the expanding water from flowing back into the main supply line, and the result of “thermal expansion” can create a rapid and dangerous pressure increase in the water heater and system piping.

This rapid pressure increase can quickly reach the safety setting of the relief valve, causing it to operate during each heating cycle. Thermal expansion, and the resulting rapid and repeated expansion and contraction of components in the water heater and piping system can cause premature failure of the relief valve, and possibly the heater itself. Replacing the relief valve will not correct the problem!

The suggested method of controlling thermal expansion is to install an expansion tank in the cold water line between the water heater and the check valve (refer to the illustration below). The expansion tank is designed with an air cushion built in that compresses as the system pressure increases, thereby relieving the over pressure condition and eliminating the repeated operation of the relief valve. Other methods of controlling thermal expansion are also available. Contact your installing contractor, water supplier or plumbing inspector for additional information regarding this subject.

NOTICE: DO NOT apply heat to the HOT or COLD water connections. If sweat connections are used, sweat tubing to adapter before fitting adapter to the water connections on heater.

Any heat applied to the water supply fittings will permanently damage the dip tube and/or heat traps.

NOTICE: This electric water heater is not intended to be used with Eemax or similar water temperature boosting products.

Water Supply Connections

Refer to the illustration below for suggested typical installation. The installation of unions or flexible copper connectors is recommended on the hot and cold water connections so that the water heater may be easily disconnected

Typical Installation

To electric distribution panel

Heat trap

6" minimum

Hot water outlet to fixture

Union

EcoPort (CTA-2045)

Electrical junction box

(use only copper conductors)

User Interface Control for servicing if necessary. The HOT and

COLD water connections are clearly marked and are 3/4 ″ NPT on all models.

Install a shut-off valve in the cold water line near the water heater.

Anode

Temperature

&

Pressure relief valve

Vacuum Relief Valve

(Not Supplied)

Union

If required, install per local codes and valve manufacturer’s instructions.

Thermal expansion tan

(if required)

Heat trap

6" minimum

To cold water supply

Shutoff valve

Lower Access Panel

Auxiliary catch pan 2" maximum

Drain Valve

Relief valve discharge line to suitable open drain

6" air gap

A new combination temperature and pressure relief valve, complying with the Standard for Relief

Valves for Hot Water Supply Systems, ANSI Z21.22/CSA 4.4, is factory installed and must remain in the opening provided and marked for the purpose on the water heater. No valve of any type should be installed between the relief valve and the tank.

!

WARNING: The pressure rating of the relief valve must not exceed 150 PSI, the maximum working pressure of the water heater as marked on the rating plate.

Relief Valve

The BTUH rating of the relief valve must not be less than the input rating of the water heater as indicated on the rating label located on the front of the heater

(1 watt=3.412 BTUH).

Connect the outlet of the relief valve to a suitable open drain so that the discharge water cannot contact live electrical parts or persons and to eliminate potential water damage.

Piping used should be of a type approved for hot water distribution. The discharge line must be no smaller than the outlet of the valve and must pitch downward from the valve to allow complete drainage (by gravity) of the relief valve and discharge line. The end of the discharge line should not be threaded or concealed and should be protected from freezing. No valve of any type, restriction or reducer coupling should be installed in the discharge line.

!

WARNING: The tank must be full of water before heater is turned on. The water heater warranty does not cover damage or failure resulting from operation with an empty or partially empty tank.

To Fill the Water Heater

Make certain the drain valve is completely closed.

Open the shut-off valve in the cold water supply line.

Condensation

Condensation can form on the tank when it is first filled with water. Condensation might also occur with a heavy water draw and very cold inlet water temperature.

Open each hot water faucet slowly to allow the air to vent from the water heater and piping.

A steady flow of water from the hot water faucet(s) indicates a full water heater.

This condition is not unusual, and will disappear after the water becomes heated.

If, however, the condensation continues, examine the piping and fittings for possible leaks.

7

8

Installing the water heater

Water heater junction box.

!

CAUTION: The presence of water in the piping and water heater does not provide sufficient conduction for a ground. Non-metallic piping, dielectric unions, flexible connectors etc. can cause the water heater to be electrically isolated.

Electrical Connections

A separate branch circuit with copper conductors, overcurrent protective device and suitable disconnecting means must be provided by a qualified electrician.

All wiring must conform to local codes or latest edition of National

Electrical Code ANSI/NFPA 70.

The water heater is completely wired to the junction box inside jacket at the top front of the water heater. An opening for 1/2 ″ or 3/4 ″ electrical fitting is provided for field wiring connections.

The voltage requirements and wattage load for the water heater are specified on the rating plate on the front of the water heater.

The branch circuit wiring should include either:

Metallic conduit or metallic sheathed cable approved for use as a grounding conductor and installed with fittings approved for the purpose.

Non-metallic sheathed cable, metallic conduit or metallic sheathed cable not approved for use as a ground conductor shall include a separate conductor for grounding. It should be attached to the ground terminals of the water heater and the electrical distribution box.

NOTE: Should this heater not be involved in a Demand Response

Program, the EcoPort (CTA-2045) connections shown above will not affect the functionality or performance of the water heater.

NOTICE: This guide recommends minimum branch circuit sizing and wire size based on National Electric Code.

Refer to wiring diagrams in this manual for field wiring connections.

Branch Circuit Sizing and Wire Size Guide

Single Phase

Wiring

Total Water

Heater Wattage

3800

4500

5500

Recommended Over Current Protection

(fuse or circuit breaker amperage rating)

208V

25

240V

20

30

35

25

30

Copper Wire Size AWG Based on

N.E.C. Table 310-16 (75°C)

208V

10

240V

12

10

8

10

10

!

WARNING: If local codes require external application of insulation blanket kits the manufacturer’s instructions included with the kit must be carefully followed.

Insulation Blankets

Insulation blankets, available to the general public, are for external use on electric water heaters. While not available on all models, the purpose of an insulation blanket is to reduce the standby heat loss encountered with storage tank heaters. To meet standards and/or requirements by the

National Appliance Energy Conservation

Act, with respect to insulation and standby loss, an insulation blanket may be necessary for some models. If a insulation blanket was included with your water heater, then your water heater will require an insulation blanket installed to ensure compliance with energy efficiency requirements.

The manufacturer’s warranty does not cover any damage or defect caused by installation, attachment or use of any type of energy saving or other unapproved devices (other than those authorized by the manufacturer) into, onto or in conjunction with the water heater.

The use of unauthorized energy saving devices may shorten the life of the water heater and may endanger life and property.

The manufacturer disclaims any responsibility for such loss or injury resulting from the use of such unauthorized devices.

!

CAUTION: If local codes require the application of an external insulation blanket to this water heater, pay careful attention to the following so as not to restrict the proper function and operation of the water heater:

 DO NOT cover the operating or warning labels attached to the water heater or attempt to relocate them on the exterior of insulation blanket.

 DO NOT apply insulation to the top of the water heater. This could interfere with the safe operation of the electrical junction box.

 DO NOT cover the jacket access panel(s) to the thermostat(s) and heating element(s), or pressure and temperature relief valve.

 Inspect the insulation blanket frequently.

9

Installing the water heater

Water Heater Energy Cover Installation Instructions

Items Provided:

1 - water heater energy cover - 34" x 78.5"

1 - water heater energy cover top - 23" Disc

1 - water heater energy cover display - 7.5" x 12"

2 - tape strips - 3" x 60"

4

4. a. To attach energy cover display, pull backing off of preattached tape strip and apply to front upper opening as

5 shown in Figure 4a. b. From supplied tape strips, cut 3 pieces of tape 12" long and apply to edges as shown in Figure 4b.

5. Insulate top of water heater by placing energy cover top

6 as shown in Figure 5.

6. Secure energy cover top to energy cover by using 4 tape strips 6” long as shown in Figure 6.

1

Installation:

1. With vinyl side out, wrap the energy cover around water

2 heater as shown in Figure 1.

2. Apply 3 pieces of tape 6” long across cover seam as

3 shown in Figure 2.

3. Apply a strip of tape 32” long over entire length of seam, as shown in Figure 3.

!

CAUTION: Avoid contact with your eyes and skin.

Wear long sleeved, loose fitting clothing, gloves and eye protection when handling fiberglass. Wash with soap and warm water after handling.

1 2 3

10

4b

4a

5

See *Note Below

6

*NOTE: If enrolled in a Demand Response Program and need to access the EcoPort (CTA-2045), cut along the perforated lines shown above on the energy cover top.

Hot and Cold Pipe Insulation Installation

Typical vertical piping arrangement

For increased energy efficiency, some water heaters have been supplied with two 24” sections of pipe insulation.

Typical horizontal piping arrangement

Please install the insulation, according to the illustrations above, that best meets your requirements.

!

CAUTION: Ensure the

T&P Valve opening is not obstructed by the insulation.

Relief Valve Insulation Installation

For increased energy efficiency, some water heaters have been supplied with a 2-3/8” section of pipe insulation.

Please install the insulation, according to the illustrations above, that best meets your requirements.

Slip the insulation cover over the

T&P Valve through the center hole and align the hole in the side with the opening of the T&P Valve.

Typical top connection arrangement

Heat Trap

For increased energy efficiency, some water heaters have been supplied with factory installed internal or external heat traps in the hot outlet and cold water inlet openings.

NOTICE: DO NOT apply heat to the

HOT or COLD water connections.

If sweat connections are used, sweat tubing to adapter before fitting adapter to the water connections on heater. Any heat applied to the water supply fittings will permanently damage the dip tube and/or heat traps.

11

12

Installation Checklist

A. Water Heater Location

❑ Close to area of heated water demand.

❑ Indoors and protected from freezing

temperatures.

❑ Area free of flammable vapors.

❑ Provisions made to protect area from water

damage.

❑ Sufficient room to service heater.

B. Water Supply

❑ Water heater completely filled with water.

❑ Air purged from water heater and piping.

❑ Water connections tight and free of leaks.

C. Relief Valve

❑ Temperature and Pressure Relief Valve

properly installed and discharge line run to

open drain.

❑ Discharge line protected from freezing.

D. Wiring

❑ Power Supply voltage agrees with water heater rating plate.

❑ Branch circuit wire and fusing or circuit breaker of proper size.

❑ Electrical connections tight and unit properly grounded.

Operating the water heater

CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been used for a long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY

FLAMMABLE!! To dissipate such gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before using any electrical appliance connected to the hot water system. If hydrogen is present, there will be an unusual sound such as air escaping through the pipe as the water begins to flow. DO NOT smoke or use an open flame near the faucet at the time it is open.

Safety Precautions

Do turn off power to water heater if it has been subjected to over heating, fire, flood, physical damage.

DO NOT turn on water heater unless it is filled with water.

If there is any difficulty in understanding or following the

Operating Instructions or the

Care and Cleaning section, it is recommended that a qualified person or serviceman perform the work .

DO NOT turn on water heater if cold water supply shut-off valve is closed.

WARNING: If the water heater has been subjected to flood, fire, or physical damage, turn off power and water to the water heater.

DO NOT operate the water heater again until it has been thoroughly checked by qualified service personnel.

Safety Controls

The water heater is equipped with a temperature sensor and temperature limiting control (ECO) that is located above the upper heating element in contact with the tank surface. If for any reason the water temperature becomes excessively high, the temperature limiting control (ECO) breaks the power circuit to the heating element.

Once the control opens, it must be reset manually.

CAUTION: The cause of the high temperature condition must be investigated by qualified service technician and corrective action must be taken before placing the water heater in service again.

To reset the temperature limiting control:

Turn off the power to the water heater.

Remove the user interface control and insulation.

Press the red RESET button located on power board and upper sensor assembly.

Replace the insulation and user interface control before turning on the power to the water heater.

Reset Button

Upper

Element protective cover

13

14

Water Temperature

!

DANGER: There is a hot water scald potential if the thermostat is set too high. Households with small children, disabled, or elderly persons may require a 120°F (49°C) or lower thermostat setting to prevent contact with HOT water.

Water Temperature Set Point

Safety and energy conservation are factors to be considered when selecting the water temperature setting of the water heater’s thermostat(s). The lower the temperature setting, the greater the savings in energy and operating costs.

Water temperatures above 125°F (52°C) can cause severe burns or death from scalding. Be sure to read and follow the warnings outlined in this manual and on the label on the water heater. This label is located on the water heater above the lower access panel.

Mixing valves are recommended for reducing point of use water temperature by mixing hot and cold water in branch water lines. It is recommended that a mixing valve complying with the Standard for Temperature Actuated Mixing Valves for Hot Water Distribution Systems, ASSE

1017 be installed. See page 3 for more details and contact a licensed plumber or the local plumbing authority for further information.

The electronic control allows the water temperature to be set from 110°F (43°C) to 150°F (66°C).

The Performance Platinum residential electric water heater incorporates a

VACATION mode. This sets the temperature setting to a predetermined lower thermostat setting.

The chart below may be used as a guide in determining the proper water temperature for your home.

Refer to "Programming the Electronic

Control Instructions" on page 14.

NOTE: Temperatures shown in tables below can vary by a few degrees depending on unit setup and ambient conditions.

Time/Temperature Relationship in Scalds

Temperature

120°F (49°C)

125°F (52°C)

130°F (54°C)

135°F (57°C)

140°F (60°C)

145°F (63°C)

150°F (66°C)

155°F (68°C)

Table courtesy of Shriners Burn Institute

Time To Produce a Serious Burn

More than 5 minutes

1 1 /

2

to 2 minutes

About 30 seconds

About 10 seconds

Less than 5 seconds

Less than 3 seconds

About 1 1 /

2

seconds

About 1 second

Temperature Set Points

Temperature LED Indicators

HOT

HOT - HOTTER

HOTTER

HOTTER - HOTTEST

HOTTEST

Approximate Set Point

110°F (43°C)

120°F (49°C)

130°F (54°C)

140°F (60°C)

150°F (66°C)

NOTE: See section "Changing The Water Temperature" on page 15 for adjusting the water heater set point.

Programming the Electronic Control

Setting the Water Temperature

When power is applied, the water heater will be in a Disabled mode.

This means that the water heater is not heating the water and only the power LED is illuminated. Press the RIGHT arrow until the desired temperature range is shown.

UNLOCK / LOCK

(HOLD 3 SEC)

UNLOCK / LOCK

(HOLD 3 SEC)

HOT

(110°F (43°C))

Changing The Water Temperature

DANGER: Higher temperature water increases the potential for Hot

Water SCALDS.

UNLOCK / LOCK

(HOLD 3 SEC) or

Reduce Water Temperature:

Press LEFT arrow until the desired temperature is shown.

Increase Water Temperature:

Press RIGHT arrow until the desired temperature is shown.

NOTE: Changes in temperature occur in 10°F increments. See page 14 for temperature set points.

UNLOCK / LOCK

(HOLD 3 SEC)

HOT-HOTTER

(120°F (49°C))

UNLOCK / LOCK

(HOLD 3 SEC)

HOTTER-HOTTEST

(140°F (60°C))

15

16

Programming the Electronic Control

Locking The Keypad

Press and hold both arrow buttons for 3 seconds to LOCK the control. Locking will reduce chance of unintentional changes in water temperature.

UNLOCK / LOCK

(HOLD 3 SEC)

UNLOCK / LOCK

(HOLD 3 SEC)

Unlocking The Keypad

Press and hold both arrow buttons for 3 seconds to

UNLOCK the control.

Unlocking allows changes to water temperature as needed.

UNLOCK / LOCK

(HOLD 3 SEC)

UNLOCK / LOCK

(HOLD 3 SEC)

Heating Status

Blinking Indicator When the water temperature indicator is blinking, this means that a heating element is on.

UNLOCK / LOCK

(HOLD 3 SEC)

Error Codes for Electronic Control

Blinking

Indicator

NUMBER OF BLINKS

x1 = Lower Thermistor Failure x3 = Dry Fire (Heating without water) x4 = Element Wiring or Emergency Cut Out x5 = Control or Power Board Error

TYPE

ALERT

ALARM

In the event of an error , the SERVICE NEEDED LED will blink red or remain solid red. This will depend on the type of error that has occurred. The water heat will remain operational when an ALERT occurs. There are five (5) ALARM codes that represent a family of ALARMS where the water heater will shut down.

SERVICE NEEDED LED

Solid red

One (1) red blink followed by a pause

Three (3) red blinks followed by a pause

ERROR CODES

DESCRIPTION/ACTION

1. Configuration data restore failure. Call for service.

1. Disconnection of lower thermistor. Please call for service.

2. Failure of lower thermistor. Please call for service.

1. Tank not filled with water. Please fill the tank with water and recycle power.

Four (4) red blinks followed by a pause

Five (5) red blinks followed by a pause

1. Disconnection of wire(s) to upper or lower element or ECO. Call for service.

2. Upper element wire(s) and lower element wire(s) switched. Call for service.

3. ECO tripped and needs reset. Reset ECO or call for service.

4. Failure of one or both elements. Call for service.

1. Upper or lower element relay stuck on. Please call customer service.

2. Upper or lower temperature conversion error. Please call customer service.

3. Conversions stuck error. Call for service.

4. Conversion drift error. Call for service.

5. On-board temperature protection error. Call for service.

6. Failure or disconnection of upper thermistor. Please call for service.

!

CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic control, heating elements or other safety devices. Refer repairs to qualified service personnel.

NOTE: To mute an alarm, press one of the arrow buttons on the keypad. Alarm will not clear until the water heater is properly serviced.

17

18

EcoPort (CTA-2045)

EcoPort (CTA-2045) Module Communication with the Water Heater

1. To ENABLE communication of the EcoPort (CTA-

2045) module with the water heater, press the LEFT arrow for 10 seconds. After which time, the control will then generate an audible ASCENDING tone.

2. To DISABLE communication of the EcoPort (CTA-

2045) module with the water heater, press the LEFT arrow for 10 seconds. After which time, the control will then generate an audible DESCENDING tone.

UNLOCK / LOCK

(HOLD 3 SEC)

Nominal 3/4" size mixing or tempering valve (refer to warning above).

Follow mixing or tempering valve manufacturer's instructions for installation of the valve

NOTICE: If this water heater is currently enrolled in

Advanced Loadup, a thermostatic mixing valve conforming to ASSE 1017 shall be installed on the hot water supply line following all manufacturer installation instructions.

Hot Water Outlet

3/4" Tempered domestic hot water supply to house

Cold Water Inlet

EcoPort (CTA-2045)

EcoPort Override

UNLOCK / LOCK

(HOLD 3 SEC)

1. To EXIT the Demand Response Program after water heater enrollment, press either the LEFT or RIGHT arrows once. The water heater shall display current temperature set point.

2. The water heater will now remain un-enrolled in the

Demand Response Program for the following 24 hours.

3. After the 24-hour period transpires, the water heater will automatically return to the enrolled Demand Response

Program. This process will be confirmed by the water heater’s 3 blinking temperature set point LEDs.

NOTE: To re-enroll see page 18.

Cancel EcoPort Override

1. To Cancel the Override press and hold the LEFT arrow for 5 seconds. The water heater shall emit and audible tone up chime.

2. The unit will confirm it has canceled the Override by the water heater’s 3 blinking temperature set point

LEDs to signal that it is ready to accept any upcoming

Demand Response commands.

UNLOCK / LOCK

(HOLD 3 SEC)

NOTE: To re-enroll see page 18.

5

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Care and cleaning of the water heater.

Draining the Water Heater

CAUTION: Shut off power to the water heater before draining water.

DANGER: Before manually operating the relief valve, make certain no one will be exposed to the hot water released by the valve. The water drained from the tank may be hot enough to present a scald hazard and should be directed to a suitable drain to prevent injury or damage.

In order to drain the water heater, turn off the cold water supply. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank.

Attach a garden hose to the drain valve on the water heater and direct the stream of water to a drain. Open the valve.

DANGER: Before manually operating the relief valve, make certain no one will be exposed to the danger of coming in contact with the hot water released by the valve. The water may be hot enough to create a scald hazard. The water should be released into a suitable drain to prevent injury or property damage.

NOTICE: If the temperature and pressure relief valve on the hot water heater discharges periodically, this may be due to thermal expansion in a closed water system.

Contact the water supplier or your plumbing contractor on how to correct this. DO NOT plug the relief valve outlet.

Routine Preventative Maintenance

Properly maintained, your water heater will provide years of dependable troublefree service.

It is suggested that a routine preventive maintenance program be established and followed by the user.

A water heater’s tank can act as a setting basin for solids suspended in the water. It is therefore not uncommon for hard water deposits to accumulate in the bottom of the tank. It is suggested that a few quarts of water be drained from the water heater’s tank every month to clean the tank of these deposits.

It is further recommended that a periodic inspection of the operating controls, heating element and wiring should be made by service personnel qualified in electric appliance repair.

Most electrical appliances, even when new, make some sound when in operation.

If the hissing or singing sound level increases excessively, the electric heating element may require cleaning. Contact a qualified installer or plumbing contract to inspect.

Rapid closing of faucets or solenoid valves in automatic water using appliances can cause a banging noise heard in a water pipe. Strategically located risers in the water pipe system or water hammer arresting devices can be used to minimize the problem.

The anode rod should be removed from the water heater’s tank annually for inspection and replaced when more than 6 ″ of core wire is exposed at either end of the rod.

At least once a year, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make certain the valve operates freely. Allow several gallons to flush through the discharge line to an open drain.

Make sure the cold water supply is turned off before removing anode rod.

Care and cleaning of the water heater.

NOTICE: Refer to the

Hydrogen Gas Caution in the Operating Instructions.

Extended Shut-Down

If the water heater is to remain idle for an extended period of time, the power and water to the appliance should be turned off to conserve energy and prevent a build-up of dangerous hydrogen gas.

The water heater and piping should be drained if they might be subjected to freezing temperatures.

After a long shut-down period, the water heater’s operation and controls should be checked by qualified service personnel. Make certain the water heater is completely filled again before placing it in operation.

NOTICE: DO NOT remove the anode rod from the water heater’s tank, except for inspection and/or replacement, as operation with the anode rod removed will greatly shorten the life of the glass lined tank and will exclude warranty coverage.

Anode Rod

This water heater is equipped with an anode rod designed to prolong the life of the glass lined tank. The anode rod is slowly consumed, thereby eliminating or minimizing corrosion of the glass lined tank.

Water sometimes contains a high sulfate and/or mineral content and together with cathodic protection process can produce a hydrogen sulfide, or rotten egg odor in the heated water. Chlorination of the water supply should minimize the problem.

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Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem

Rumbling noise

Relief valve producing popping noise or draining

Rattling noise during periods of water usage

Not enough or no hot water

Possible Causes

Water conditions in your home caused a build up of scale or mineral deposits on the heating elements.

Pressure build up caused by thermal expansion in a closed system.

Internal heat trap fittings in operation.

What To Do

●

Remove and clean the heating elements.

● This is an unacceptable condition and must be corrected.

Contact the water supplier or plumbing contractor on how to correct this. DO NOT plug the relief valve outlet.

● This is normal for heat trap fittings when in operation and does not indicate a need for service.

Water is too hot

Water usage may have exceeded the capacity of the water heater.

● Wait for the water heater to recover after an abnormal demand.

A fuse is blown or a circuit breaker tripped.

Electric supply may be off.

●

Replace fuse or reset circuit breaker.

● Make sure electric supply to water heater and disconnect switch, if used, are in the ON position.

The thermostat may be set set too low.

● See the Temperature regulation of the water heater section of this manual.

Leaking or open hot water faucets.

Electric service to your home may be interrupted.

Improper wiring.

●

●

Make sure all faucets are closed.

Contact the local electric utility.

●

See the Installing the water heater section of this manual.

Manual reset limit (ECO).

● See the Temperature regulation of the water heater section of this manual.

Cold water inlet temperature may be colder during the winter months.

● This is normal. The colder inlet water takes longer to heat.

The thermostat is set too high.

●

See the Temperature regulation of the water heater section of this manual.

!

CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic control, heating elements or other safety devices. Refer repairs to qualified service personnel.

Replacement Parts.

Instructions For Placing a Parts Order

Address parts orders to the distributor or store where the heater was purchased.

Part description (as noted below) and number of parts desired.

All parts orders should include:

The model and serial number of the water heater from the rating plate.

Specify voltage and wattage as marked on the rating plate.

!

CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostat(s), heating elements or other operating controls. Refer repairs to qualified service personnel.

T&P Insulation

T&P Valve

Outlet Water Nipple

Dip Tube Gasket

Outlet Water Nipple

EcoPort (CTA-2045) Harness

Housing

Junction Box Cover

Dip Tube

Anode Rod

Upper Element

Protective Cover

Power Board and

Upper Sensor Spacer/Transition

Piece (optional)

Heating Element Gasket

Upper

Heating

Element

Upper

Thermostat

Bracket

Lower

Heating

Element

Lower

Thermostat

Bracket

Lower

Sensor

Cavity Insulation

Heating Element Gasket

Drain Valve

Lower Protective

Element Cover

User Interface

Control

Jacket Access

Cover

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Cavity Insert Instructions

qualified service personnel ONLY, and should only be done when necessary.

Upper

In order to replace the thermostat or heating element, remove the cavity insert crossbar by following the instructions below:

Turn off the power to the water heater.

Remove the jacket access panel or electronic control and insulation.

Only for the lower temperature sensor and lower element, rotate the crossbar up and down until it breaks away from the remainder of the cavity insert.

(See illustration to the left)

Discard the crossbar. It cannot and need not be replaced.

Replace the temperature sensor and/or element as necessary.

Replace the insulation and jacket access panel/ electronic control before turning on the power to the water heater.

NOTICE: The cavity insert crossbar is necessary for the manufacturing process only. The removal of the crossbar will not interfere with the operation of the water heater.

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Lower

Wiring Diagram

This water heater is wired as indicated in the schematic below. Use only a 2 wire power feed with ground connection for this water heater.

Junction box

GND1 L2

L1

BK

Power board

J4

1

3

Y

J5

J3

2

4

J12

J14

J11

J15

R

Blue

Blue

CTA-2045

Connector

Housing

J10

J1

Thermistor

Upper

Element

BK

Thermistor

Lower

Element

12 AWG Solid wire

18 AWG Stranded wire

Low voltage wire – 22 AWG

Multi pin connector

Multi conductor low voltage wire(s)

Control board

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Notes

Notes

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IF YOU NEED SERVICE

1. Should you have any questions about your new water heater, or if it requires adjustment, repair, or routine maintenance, it is suggested that you first contact your installer, plumbing contractor or previously agreed upon service agency. In the event the firm has moved, or is unavailable, refer to the telephone directory, commercial listings or local utility for qualified service assistance.

2. S hould your problem not be solved to your complete satisfaction, you should then contact the Manufacturer’s National Service Department at the following address:

800 Interstate Park Drive

Montgomery, Alabama 36109

Phone: 1-800-432-8373.

When contacting the manufacturer, the following information will be requested: a. b. c. d. e. f.

Model and serial number of the water heater as shown on the rating plate attached to the jacket of the heater .

Address where the water heater is located and physical location .

Name and address of installer and any service agency who performed service on the water heater.

Date of original installation and dates any service work was performed.

Details of the problems as you can best describe them.

List of people, with dates, who have been contacted regarding your problem.

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